Senior Club Holiday Homes Administrator Part Time 20 hours per week Monday to Friday Location: Greenfields House Westwood Business Park, Coventry CV4 8JH Salary £15,000 (Full time Equivalent £28,125 per annum) The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping, and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Senior Holiday Homes Administrator within our Club Operations team. The successful candidate will provide high?level administrative and contractual support for the Holiday Homes function. Supporting the growth and development of Club Caravan Holiday Home products and services to achieve high customer satisfaction and optimum profit. Daily duties and responsibilities will include: Prepare, review, and administer sales and License agreements for the sale and renewal of caravan holiday homes, ensuring all documentation is accurate and compliant and returned within required timeframes. Liaise with new property owners to ensure timely and accurate contract completion and closure. Ensure all payments are received and confirmed with Buyer/Seller Ensure Proceed forms are raised and processed with finance ensuring high level of accuracy and attention to detail. Collate and verify meter readings, providing precise information to the Finance team to support correct utility billing for holiday homeowners. Maintain and update the CHH owner database, ensuring all records are current and accurate. Build and sustain consistent communication with holiday homeowners, offering ongoing support, guidance and resolution whilst ensuring a high-level guest experience and issue resolution Monitor and respond to all correspondence received via the CHH inbox, ensuring queries are handled promptly and effectively and within SLAS. Provide support and updates to the Site Network and Network Performance Managers as required. Prepare regular reports and updates for Operations Managers, P&D, Customer Services, and the Network Performance team. Prepare and issue annual site fee communications to Holiday Homeowners. Prepare Direct Debit schedule and correspondence for Site Fees The main point of contact for Carvan Holiday homeowners and all GFH stakeholders Maintain organised and audit?ready financial and contractual records, supporting compliance and internal controls. Act as a key point of contact between legal, compliance, sales, and operational teams, ensuring smooth information flow and issue resolution. Support operational teams as required during busy periods to maintain service standards We are looking for the following in applications: Educated to GCSE level with passes in English and Maths Additional qualifications in administration or legal studies Strong written and verbal communication skills Competent with Microsoft packages Excellent customer facing and interpersonal skills Able to prioritise time and tasks while meeting agreed deadlines High level of accuracy and attention to detail, particularly when handling legal documents and financial information Confident in liaising with legal advisors, property owners, and internal stakeholders to progress contracts and resolve queries. Skilled in preparing reports, updates, and documentation for senior managers and stakeholders Benefits Include: 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work. Please upload your anonymised CV Applications close:31st August 2026
Aug 14, 2026
Full time
Senior Club Holiday Homes Administrator Part Time 20 hours per week Monday to Friday Location: Greenfields House Westwood Business Park, Coventry CV4 8JH Salary £15,000 (Full time Equivalent £28,125 per annum) The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping, and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Senior Holiday Homes Administrator within our Club Operations team. The successful candidate will provide high?level administrative and contractual support for the Holiday Homes function. Supporting the growth and development of Club Caravan Holiday Home products and services to achieve high customer satisfaction and optimum profit. Daily duties and responsibilities will include: Prepare, review, and administer sales and License agreements for the sale and renewal of caravan holiday homes, ensuring all documentation is accurate and compliant and returned within required timeframes. Liaise with new property owners to ensure timely and accurate contract completion and closure. Ensure all payments are received and confirmed with Buyer/Seller Ensure Proceed forms are raised and processed with finance ensuring high level of accuracy and attention to detail. Collate and verify meter readings, providing precise information to the Finance team to support correct utility billing for holiday homeowners. Maintain and update the CHH owner database, ensuring all records are current and accurate. Build and sustain consistent communication with holiday homeowners, offering ongoing support, guidance and resolution whilst ensuring a high-level guest experience and issue resolution Monitor and respond to all correspondence received via the CHH inbox, ensuring queries are handled promptly and effectively and within SLAS. Provide support and updates to the Site Network and Network Performance Managers as required. Prepare regular reports and updates for Operations Managers, P&D, Customer Services, and the Network Performance team. Prepare and issue annual site fee communications to Holiday Homeowners. Prepare Direct Debit schedule and correspondence for Site Fees The main point of contact for Carvan Holiday homeowners and all GFH stakeholders Maintain organised and audit?ready financial and contractual records, supporting compliance and internal controls. Act as a key point of contact between legal, compliance, sales, and operational teams, ensuring smooth information flow and issue resolution. Support operational teams as required during busy periods to maintain service standards We are looking for the following in applications: Educated to GCSE level with passes in English and Maths Additional qualifications in administration or legal studies Strong written and verbal communication skills Competent with Microsoft packages Excellent customer facing and interpersonal skills Able to prioritise time and tasks while meeting agreed deadlines High level of accuracy and attention to detail, particularly when handling legal documents and financial information Confident in liaising with legal advisors, property owners, and internal stakeholders to progress contracts and resolve queries. Skilled in preparing reports, updates, and documentation for senior managers and stakeholders Benefits Include: 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work. Please upload your anonymised CV Applications close:31st August 2026
Customer Service Advisor eCommerce for our Stoke on Trent. We are looking for a friendly, proactive and customer-focused Customer Service Advisor to join a busy and growing B2C eCommerce team. This is a varied role where you ll be responsible for providing an excellent customer experience across a range of digital marketplaces, including the company website, Amazon and eBay. You ll support customers throughout their journey, resolving enquiries, managing orders and returns, and working closely with internal teams and external logistics partners. The Role Your day-to-day responsibilities will include: Responding to customer enquiries via telephone, email, webchat and online marketplaces Providing excellent customer service across website, Amazon, eBay and other digital channels Managing customer accounts, including updating details and placing manual orders Liaising with third-party logistics providers (3PL) to ensure orders are processed and dispatched within agreed timescales Investigating and resolving lost, delayed or incorrect deliveries Managing customer returns and working with Quality and Product teams to achieve positive outcomes Building professional and positive relationships with customers Identifying recurring customer issues and suggesting improvements to website content and product listings Working closely with internal departments to provide a smooth and consistent customer experience Liaising with Marketing regarding upcoming B2C campaigns and increased customer activity Ensuring all customer communications are professional and in line with brand guidelines About You We re looking for someone who has: Previous customer service experience, ideally within eCommerce, retail or a B2C environment A confident and professional telephone manner Strong IT and computer skills The ability to manage multiple enquiries, priorities and deadlines A proactive, problem-solving approach The confidence to make decisions while balancing customer satisfaction with business requirements The ability to work effectively with different teams and departments A genuine passion for delivering an excellent customer experience Experience working with eCommerce platforms, Amazon, eBay, online orders or logistics providers would be particularly advantageous. Why Apply? This is an excellent opportunity for an experienced Customer Service Advisor who enjoys problem-solving and wants to work in a varied eCommerce customer service environment. You ll have the opportunity to work across multiple digital channels and play an important role in continually improving the customer journey. Apply today for immediate consideration.
Aug 14, 2026
Seasonal
Customer Service Advisor eCommerce for our Stoke on Trent. We are looking for a friendly, proactive and customer-focused Customer Service Advisor to join a busy and growing B2C eCommerce team. This is a varied role where you ll be responsible for providing an excellent customer experience across a range of digital marketplaces, including the company website, Amazon and eBay. You ll support customers throughout their journey, resolving enquiries, managing orders and returns, and working closely with internal teams and external logistics partners. The Role Your day-to-day responsibilities will include: Responding to customer enquiries via telephone, email, webchat and online marketplaces Providing excellent customer service across website, Amazon, eBay and other digital channels Managing customer accounts, including updating details and placing manual orders Liaising with third-party logistics providers (3PL) to ensure orders are processed and dispatched within agreed timescales Investigating and resolving lost, delayed or incorrect deliveries Managing customer returns and working with Quality and Product teams to achieve positive outcomes Building professional and positive relationships with customers Identifying recurring customer issues and suggesting improvements to website content and product listings Working closely with internal departments to provide a smooth and consistent customer experience Liaising with Marketing regarding upcoming B2C campaigns and increased customer activity Ensuring all customer communications are professional and in line with brand guidelines About You We re looking for someone who has: Previous customer service experience, ideally within eCommerce, retail or a B2C environment A confident and professional telephone manner Strong IT and computer skills The ability to manage multiple enquiries, priorities and deadlines A proactive, problem-solving approach The confidence to make decisions while balancing customer satisfaction with business requirements The ability to work effectively with different teams and departments A genuine passion for delivering an excellent customer experience Experience working with eCommerce platforms, Amazon, eBay, online orders or logistics providers would be particularly advantageous. Why Apply? This is an excellent opportunity for an experienced Customer Service Advisor who enjoys problem-solving and wants to work in a varied eCommerce customer service environment. You ll have the opportunity to work across multiple digital channels and play an important role in continually improving the customer journey. Apply today for immediate consideration.
HR Advisor We are working with a well-respected public sector organisation in Richmond, South West London, seeking an experienced HR Advisor to join their friendly and supportive HR team.Initially offered as a 3-month contract, there is a strong possibility of extension to 6 months and potentially a longer-term permanent opportunity. The RoleWorking closely with an experienced HR Business Partner, you will provide a comprehensive HR Advisory service to managers and employees across the department. You will play a key role in supporting operational and strategic HR initiatives, ensuring managers receive high-quality advice while helping to deliver positive employee outcomes. Key responsibilities will include: Providing professional HR advice and guidance to managers on a wide range of people matters. Managing and supporting employee relations cases including disciplinary, grievance, capability and performance issues. Advising on sickness absence management, attendance improvement and wellbeing initiatives. Supporting the development, review and implementation of HR policies and procedures. Contributing to Equality, Diversity & Inclusion initiatives and promoting an inclusive workplace culture. Working with managers to support employee engagement and organisational change activities. Assisting with workforce planning, recruitment and talent initiatives. Building effective working relationships with stakeholders, employees and trade union representatives. Working in partnership with the HR Business Partner to deliver an efficient, proactive and customer-focused HR service. About YouWe are looking for a confident and approachable HR Advisor who enjoys building relationships and finding practical solutions to people's challenges.You will have: Previous experience in a generalist HR Advisor role ideally within complex organisations. Strong knowledge of UK employment legislation and HR best practice. Experience managing employee relations casework. Experience supporting absence management and employee wellbeing matters. Excellent communication and stakeholder management skills. A proactive and solution-focused approach. A genuine interest in developing expertise across HR disciplines, including ER, Policy and EDI. CIPD qualification or working towards CIPD accreditation would be advantageous. What's on Offer? Initial 3-month contract with strong potential for extension. Opportunity to secure a longer-term or permanent position. Exposure to a broad and varied HR Generalist remit. Opportunity to develop specialist interests in Employee Relations, HR Policy, Diversity & Inclusion and wider People projects. Collaborative and supportive HR team environment. Hybrid working arrangements If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Aug 14, 2026
Seasonal
HR Advisor We are working with a well-respected public sector organisation in Richmond, South West London, seeking an experienced HR Advisor to join their friendly and supportive HR team.Initially offered as a 3-month contract, there is a strong possibility of extension to 6 months and potentially a longer-term permanent opportunity. The RoleWorking closely with an experienced HR Business Partner, you will provide a comprehensive HR Advisory service to managers and employees across the department. You will play a key role in supporting operational and strategic HR initiatives, ensuring managers receive high-quality advice while helping to deliver positive employee outcomes. Key responsibilities will include: Providing professional HR advice and guidance to managers on a wide range of people matters. Managing and supporting employee relations cases including disciplinary, grievance, capability and performance issues. Advising on sickness absence management, attendance improvement and wellbeing initiatives. Supporting the development, review and implementation of HR policies and procedures. Contributing to Equality, Diversity & Inclusion initiatives and promoting an inclusive workplace culture. Working with managers to support employee engagement and organisational change activities. Assisting with workforce planning, recruitment and talent initiatives. Building effective working relationships with stakeholders, employees and trade union representatives. Working in partnership with the HR Business Partner to deliver an efficient, proactive and customer-focused HR service. About YouWe are looking for a confident and approachable HR Advisor who enjoys building relationships and finding practical solutions to people's challenges.You will have: Previous experience in a generalist HR Advisor role ideally within complex organisations. Strong knowledge of UK employment legislation and HR best practice. Experience managing employee relations casework. Experience supporting absence management and employee wellbeing matters. Excellent communication and stakeholder management skills. A proactive and solution-focused approach. A genuine interest in developing expertise across HR disciplines, including ER, Policy and EDI. CIPD qualification or working towards CIPD accreditation would be advantageous. What's on Offer? Initial 3-month contract with strong potential for extension. Opportunity to secure a longer-term or permanent position. Exposure to a broad and varied HR Generalist remit. Opportunity to develop specialist interests in Employee Relations, HR Policy, Diversity & Inclusion and wider People projects. Collaborative and supportive HR team environment. Hybrid working arrangements If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Julie Rose Recruitment is working on behalf of our client, a company dedicated to enriching the lives of their members, families, and communities, is seeking a Customer Service Team Leader. Guided by a purpose of care, compassion, and long-term support, they are looking for someone to inspire and lead their team. Main duties for the Customer Service Team leader: Lead and inspire a team of 6-12 Customer Service Advisors Deliver outstanding service from first contact to contract conclusion Foster a positive, inclusive environment where colleagues thrive Coach, develop, and motivate your team to reach their full potential Monitor performance, quality, and continuous improvement Handle customer concerns with fairness and care Drive process efficiencies and improvements Contribute to team and business success Required skills for the Customer Service Team leader: Experience leading customer service teams in a contact centre setting Passion for developing others and helping them succeed Strong organisational and performance management skills Ability to manage risks and make sound judgments Financial Services experience? That's a plus, but not essential! Benefits for the Customer Service Team leader: 10% discretionary annual bonus 25 days holiday + bank holidays Paid volunteering day Holiday purchase scheme Contributory pension (up to 10% matched) Life cover (4x salary) Healthcare cash plan Ongoing training & development Wellbeing support Flexible working: 35 hours/week, Monday to Friday, with options for remote work after training This role is a full-time, permanent position. The salary range reflects the candidate's level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role's requirements, while the higher end is for candidates who possess the exact skills and experience outlined above. Working Hours: 35 hours per week, Monday to Friday (rotational shifts: 08:30-16:15 and 09:15-17:00). After training, there's the flexibility to work up to one day per week from home.
Aug 14, 2026
Full time
Julie Rose Recruitment is working on behalf of our client, a company dedicated to enriching the lives of their members, families, and communities, is seeking a Customer Service Team Leader. Guided by a purpose of care, compassion, and long-term support, they are looking for someone to inspire and lead their team. Main duties for the Customer Service Team leader: Lead and inspire a team of 6-12 Customer Service Advisors Deliver outstanding service from first contact to contract conclusion Foster a positive, inclusive environment where colleagues thrive Coach, develop, and motivate your team to reach their full potential Monitor performance, quality, and continuous improvement Handle customer concerns with fairness and care Drive process efficiencies and improvements Contribute to team and business success Required skills for the Customer Service Team leader: Experience leading customer service teams in a contact centre setting Passion for developing others and helping them succeed Strong organisational and performance management skills Ability to manage risks and make sound judgments Financial Services experience? That's a plus, but not essential! Benefits for the Customer Service Team leader: 10% discretionary annual bonus 25 days holiday + bank holidays Paid volunteering day Holiday purchase scheme Contributory pension (up to 10% matched) Life cover (4x salary) Healthcare cash plan Ongoing training & development Wellbeing support Flexible working: 35 hours/week, Monday to Friday, with options for remote work after training This role is a full-time, permanent position. The salary range reflects the candidate's level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role's requirements, while the higher end is for candidates who possess the exact skills and experience outlined above. Working Hours: 35 hours per week, Monday to Friday (rotational shifts: 08:30-16:15 and 09:15-17:00). After training, there's the flexibility to work up to one day per week from home.
Global Technology Solutions Ltd
Aldershot, Hampshire
Customer Service Representative - Call Centre - Banking Location: Newcastle (Cobalt Business Park) Rate: £17 per hour (Inside IR35 - via umbrella) Contract Length: 6 months, with the opportunity to transition into a permanent role We are currently recruiting Customer Service Representatives to join a growing team supporting the personal lending division of a major UK high street bank . This is an excellent opportunity to join a well-established organisation where customer experience is at the heart of everything we do. You will be supporting customers who contact us with enquiries and requests relating to their loan accounts, ensuring every interaction is handled professionally, accurately, and with care. Working Hours Shifts between 8am and 10pm , Monday to Sunday Operates on a 6-8 week shift rotation , providing plenty of notice to help you plan Includes some evening and weekend shifts, fairly shared across the team The Role As a Customer Service Advisor, you will: Deliver excellent customer service across a range of loan-related enquiries Handle more complex customer requests, collaborating with colleagues across the business where required Ensure the right outcome for the customer is achieved, aiming to resolve queries first time Maintain accurate and up-to-date customer records in line with GDPR requirements Work towards and achieve agreed Key Performance Indicators (KPIs) If you enjoy helping customers, solving problems, and being part of a supportive team, this role could be a great fit for you. What We're Looking For A friendly, approachable, and customer-focused attitude Ability to work in a fast-paced, process-driven environment Strong attention to detail and confidence using computer systems A team player who enjoys working collaboratively and contributing ideas for continuous improvement A strong sense of responsibility when handling sensitive customer information The ability to undergo financial and criminal background checks What's on Offer Salary up to £23,500 per annum (when permanent), depending on experience Competitive benefits package including: Private medical insurance Gym membership discounts Contributory pension scheme 25 days' annual leave Mental Health First Aider support Plus many additional benefits Work Environment This is an office-based role located at Cobalt Business Park, Newcastle , with excellent bus and train links for easy commuting. If you have the skills and enthusiasm to succeed in this role, apply now to take the next step in your customer service career.
Aug 14, 2026
Contractor
Customer Service Representative - Call Centre - Banking Location: Newcastle (Cobalt Business Park) Rate: £17 per hour (Inside IR35 - via umbrella) Contract Length: 6 months, with the opportunity to transition into a permanent role We are currently recruiting Customer Service Representatives to join a growing team supporting the personal lending division of a major UK high street bank . This is an excellent opportunity to join a well-established organisation where customer experience is at the heart of everything we do. You will be supporting customers who contact us with enquiries and requests relating to their loan accounts, ensuring every interaction is handled professionally, accurately, and with care. Working Hours Shifts between 8am and 10pm , Monday to Sunday Operates on a 6-8 week shift rotation , providing plenty of notice to help you plan Includes some evening and weekend shifts, fairly shared across the team The Role As a Customer Service Advisor, you will: Deliver excellent customer service across a range of loan-related enquiries Handle more complex customer requests, collaborating with colleagues across the business where required Ensure the right outcome for the customer is achieved, aiming to resolve queries first time Maintain accurate and up-to-date customer records in line with GDPR requirements Work towards and achieve agreed Key Performance Indicators (KPIs) If you enjoy helping customers, solving problems, and being part of a supportive team, this role could be a great fit for you. What We're Looking For A friendly, approachable, and customer-focused attitude Ability to work in a fast-paced, process-driven environment Strong attention to detail and confidence using computer systems A team player who enjoys working collaboratively and contributing ideas for continuous improvement A strong sense of responsibility when handling sensitive customer information The ability to undergo financial and criminal background checks What's on Offer Salary up to £23,500 per annum (when permanent), depending on experience Competitive benefits package including: Private medical insurance Gym membership discounts Contributory pension scheme 25 days' annual leave Mental Health First Aider support Plus many additional benefits Work Environment This is an office-based role located at Cobalt Business Park, Newcastle , with excellent bus and train links for easy commuting. If you have the skills and enthusiasm to succeed in this role, apply now to take the next step in your customer service career.
A reputable housing provider is currently seeking x 2 Repairs Customer Service Advisors to join its busy Repairs Customer Service Centre. This is an excellent opportunity for experienced customer service professionals looking to develop their career within the social housing and property services sector . Working Pattern: Hybrid following initial training Training: Approximately 4 weeks office-based Hours: Part-time, minimum 22.5 hours per week Working Hours: Monday-Friday, between 8:00am and 6:15pm Pay: £19.98 PAYE / £25.49 Umbrella per hour Contract: Temporary Sector: Social Housing / Property Services Required: Previous experience using NEC/Northgate Housing software required.You will act as a key point of contact for residents, dealing with enquiries relating to housing services and repairs , providing accurate information, resolving queries wherever possible and ensuring residents receive a professional and positive customer experience.Following successful completion of training, advisors will be able to work on a hybrid basis .The position is part-time, with a minimum commitment of 22.5 hours per week , with working hours agreed between 8:00am and 6:15pm, Monday to Friday . Key Responsibilities Act as the first point of contact for residents contacting the organisation regarding repairs and housing services. Handle customer enquiries via telephone, email, web and other digital channels. Provide accurate advice and information, resolving enquiries at the first point of contact wherever possible. Take ownership of customer enquiries and ensure timely and appropriate resolution. Raise repair requests and accurately capture all relevant information. Provide residents with information regarding repairs, appointments and housing services. Refer or escalate complex enquiries to the appropriate specialist team. Accurately update customer records and information on relevant housing and CRM systems. Access housing systems to provide information such as rent statements, payments, repairs and appointments. Handle difficult or challenging customer interactions professionally and empathetically. Explain policies and procedures clearly and manage customer expectations. Carry out telephone surveys and record customer feedback. Maintain up-to-date knowledge of relevant housing policies, procedures and services. Work towards agreed KPIs, customer satisfaction and first-contact resolution targets. Deliver a consistently high standard of customer service. Work flexibly to support the service's operating hours. About You Previous customer service, contact centre or call centre experience . Excellent verbal and written communication skills. Confidence dealing with challenging customers and difficult conversations. A calm, professional and empathetic approach. Strong listening, questioning and problem-solving skills. The ability to quickly understand customer requirements. Excellent attention to detail when recording customer information. Good IT skills and the ability to learn new systems quickly. The ability to follow policies and procedures. A flexible approach to working hours and changing priorities. The ability to work within a target-driven, performance-focused environment . APPLY NOW for the Repairs Customer Service Advisor Role
Aug 14, 2026
Seasonal
A reputable housing provider is currently seeking x 2 Repairs Customer Service Advisors to join its busy Repairs Customer Service Centre. This is an excellent opportunity for experienced customer service professionals looking to develop their career within the social housing and property services sector . Working Pattern: Hybrid following initial training Training: Approximately 4 weeks office-based Hours: Part-time, minimum 22.5 hours per week Working Hours: Monday-Friday, between 8:00am and 6:15pm Pay: £19.98 PAYE / £25.49 Umbrella per hour Contract: Temporary Sector: Social Housing / Property Services Required: Previous experience using NEC/Northgate Housing software required.You will act as a key point of contact for residents, dealing with enquiries relating to housing services and repairs , providing accurate information, resolving queries wherever possible and ensuring residents receive a professional and positive customer experience.Following successful completion of training, advisors will be able to work on a hybrid basis .The position is part-time, with a minimum commitment of 22.5 hours per week , with working hours agreed between 8:00am and 6:15pm, Monday to Friday . Key Responsibilities Act as the first point of contact for residents contacting the organisation regarding repairs and housing services. Handle customer enquiries via telephone, email, web and other digital channels. Provide accurate advice and information, resolving enquiries at the first point of contact wherever possible. Take ownership of customer enquiries and ensure timely and appropriate resolution. Raise repair requests and accurately capture all relevant information. Provide residents with information regarding repairs, appointments and housing services. Refer or escalate complex enquiries to the appropriate specialist team. Accurately update customer records and information on relevant housing and CRM systems. Access housing systems to provide information such as rent statements, payments, repairs and appointments. Handle difficult or challenging customer interactions professionally and empathetically. Explain policies and procedures clearly and manage customer expectations. Carry out telephone surveys and record customer feedback. Maintain up-to-date knowledge of relevant housing policies, procedures and services. Work towards agreed KPIs, customer satisfaction and first-contact resolution targets. Deliver a consistently high standard of customer service. Work flexibly to support the service's operating hours. About You Previous customer service, contact centre or call centre experience . Excellent verbal and written communication skills. Confidence dealing with challenging customers and difficult conversations. A calm, professional and empathetic approach. Strong listening, questioning and problem-solving skills. The ability to quickly understand customer requirements. Excellent attention to detail when recording customer information. Good IT skills and the ability to learn new systems quickly. The ability to follow policies and procedures. A flexible approach to working hours and changing priorities. The ability to work within a target-driven, performance-focused environment . APPLY NOW for the Repairs Customer Service Advisor Role
The Role As a Customer Service Advisor, you'll be the voice of - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Why You'll Love Working Here 33 days annual leave (including bank holidays) 3 extra days for parents/guardians, plus long service leave after 10+ years $600 USD in Trip Coins annually to spend on your next adventure Monthly bonuses & $450 USD refer-a-friend scheme Health cash back plan for dental, optical, physiotherapy, massages & more Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Birthday & service anniversary celebrations with gift cards and cake Regular team events, social activities, and recognition programmes. Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office. Salary: 26,800 Hours: Full time, 37.5 hours a week. Hybrid: Our hybrid model is 3 days in office, 2 days from home. Language: This role requires spoken and written fluency in English and Turkish RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. About Us Since 2014, 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. What You'll Do: Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Turkish and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. Represent and represent the culture in every interaction. What You'll Bring: Previous customer service experience, ideally in a contact centre environment. Fluent in English and Turkish (written and verbal). Strong communication and problem-solving skills, with resilience under pressure. Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. Travel & Tourism industry experience - desirable but not essential Culture At our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your journey could take you anywhere, many of our senior leaders started with us in this very role! Have a good trip, and see you soon!
Aug 14, 2026
Full time
The Role As a Customer Service Advisor, you'll be the voice of - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Why You'll Love Working Here 33 days annual leave (including bank holidays) 3 extra days for parents/guardians, plus long service leave after 10+ years $600 USD in Trip Coins annually to spend on your next adventure Monthly bonuses & $450 USD refer-a-friend scheme Health cash back plan for dental, optical, physiotherapy, massages & more Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Birthday & service anniversary celebrations with gift cards and cake Regular team events, social activities, and recognition programmes. Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office. Salary: 26,800 Hours: Full time, 37.5 hours a week. Hybrid: Our hybrid model is 3 days in office, 2 days from home. Language: This role requires spoken and written fluency in English and Turkish RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. About Us Since 2014, 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. What You'll Do: Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Turkish and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. Represent and represent the culture in every interaction. What You'll Bring: Previous customer service experience, ideally in a contact centre environment. Fluent in English and Turkish (written and verbal). Strong communication and problem-solving skills, with resilience under pressure. Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. Travel & Tourism industry experience - desirable but not essential Culture At our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your journey could take you anywhere, many of our senior leaders started with us in this very role! Have a good trip, and see you soon!
Pro Staff Recruitment Ltd
Great Linford, Buckinghamshire
Customer Service Advisor Hybrid 2/3 split £13.94/ph Shifts between 8 am and 9 pm, including 1 weekend in 4 We're recruiting a Customer Service Advisor to join a leading consumer goods business based in Milton Keynes. This is an opportunity to join one of the world's most loved brands Join a busy Customer Service team as the first point of contact for all customers Handle inbound customer calls on a day-to-day basis Support customers reporting faults across a range of equipment types Check and correct customer account details Ensure customer contracts are in place Verify that customer equipment is correctly listed Skills and Experience Confident and professional with a strong customer-focused approach Able to handle a wide range of enquiries, including challenging situations Well organised with the ability to prioritise workload effectively Target-focused and results-driven Strong team player with exceptional customer service skills Excellent timekeeping Professional and calm attitude when dealing with all customers, regardless of call difficulty Working Hours Full-time role working shifts between 8:00 am and 9:00 pm Rotating shift patterns worked in full-week blocks: 8:00 am 4:30 pm 9:00 am 5:30 pm 9:30 am 6:00 pm 12:30 pm 9:00 pm Ad-hoc weekend working (approximately one weekend per month ): Saturday: 9:00 am 5:00 pm Sunday: 10:00 am 4:00 pm During training, office-based, 5 days per week After training, hybrid working with homework on Monday and Friday If you like the sound of this role and you fit the above description, then we want to hear from you! Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status.
Aug 14, 2026
Seasonal
Customer Service Advisor Hybrid 2/3 split £13.94/ph Shifts between 8 am and 9 pm, including 1 weekend in 4 We're recruiting a Customer Service Advisor to join a leading consumer goods business based in Milton Keynes. This is an opportunity to join one of the world's most loved brands Join a busy Customer Service team as the first point of contact for all customers Handle inbound customer calls on a day-to-day basis Support customers reporting faults across a range of equipment types Check and correct customer account details Ensure customer contracts are in place Verify that customer equipment is correctly listed Skills and Experience Confident and professional with a strong customer-focused approach Able to handle a wide range of enquiries, including challenging situations Well organised with the ability to prioritise workload effectively Target-focused and results-driven Strong team player with exceptional customer service skills Excellent timekeeping Professional and calm attitude when dealing with all customers, regardless of call difficulty Working Hours Full-time role working shifts between 8:00 am and 9:00 pm Rotating shift patterns worked in full-week blocks: 8:00 am 4:30 pm 9:00 am 5:30 pm 9:30 am 6:00 pm 12:30 pm 9:00 pm Ad-hoc weekend working (approximately one weekend per month ): Saturday: 9:00 am 5:00 pm Sunday: 10:00 am 4:00 pm During training, office-based, 5 days per week After training, hybrid working with homework on Monday and Friday If you like the sound of this role and you fit the above description, then we want to hear from you! Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status.
Mortgage Advisor (Estate Agency) Jewellery Quarter, Birmingham - office based (Mon-Fri) 35,000 - 40,000 p/a DoE - OTE 50,000 p/a Bell Cornwall Recruitment are delighted to be working with a continually growing property business/mortgage brokerage, who are looking for a Mortgage Advisor (Estate Agency) to lead a small team of mortgage advisors and administrators in their Birmingham office, whilst still transacting some business themselves. Duties and responsibilities of the Mortgage Sales Manager will include (but are not limited to): Managing of a team of 4/5 mortgage advisors and administrators who are embedded in local estate agents offices. Monitor performance against targets for members of the team, including assessing workflows, processes, training needs, and development. Continue to lead by example through transacting end-to-end mortgage applications from inception to completion. Ensure there is an active focus towards further ancillary sales, such as insurance or protection policies. Play an active role in any further recruitment into the team (not initially expected). Requirements: MUST be CeMAP qualified. Team leader/management experience is highly desirable and will be prioritised. Mortgage advisor experience on the broker side ideally working within an estate agency Communicates incredibly well with other key stakeholders in the business. Happy in the office 5 days a week, Mon-Fri (no home working available). A fantastic opportunity for an experienced mortgage advisor looking for the next step, or an experienced team leader/manager looking for an exciting new challenge. INDHP Mortgage Advisor (Estate Agency) Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Aug 14, 2026
Full time
Mortgage Advisor (Estate Agency) Jewellery Quarter, Birmingham - office based (Mon-Fri) 35,000 - 40,000 p/a DoE - OTE 50,000 p/a Bell Cornwall Recruitment are delighted to be working with a continually growing property business/mortgage brokerage, who are looking for a Mortgage Advisor (Estate Agency) to lead a small team of mortgage advisors and administrators in their Birmingham office, whilst still transacting some business themselves. Duties and responsibilities of the Mortgage Sales Manager will include (but are not limited to): Managing of a team of 4/5 mortgage advisors and administrators who are embedded in local estate agents offices. Monitor performance against targets for members of the team, including assessing workflows, processes, training needs, and development. Continue to lead by example through transacting end-to-end mortgage applications from inception to completion. Ensure there is an active focus towards further ancillary sales, such as insurance or protection policies. Play an active role in any further recruitment into the team (not initially expected). Requirements: MUST be CeMAP qualified. Team leader/management experience is highly desirable and will be prioritised. Mortgage advisor experience on the broker side ideally working within an estate agency Communicates incredibly well with other key stakeholders in the business. Happy in the office 5 days a week, Mon-Fri (no home working available). A fantastic opportunity for an experienced mortgage advisor looking for the next step, or an experienced team leader/manager looking for an exciting new challenge. INDHP Mortgage Advisor (Estate Agency) Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Global Payroll Advisor (Temporary) The Opportunity We're working with a well-established global organisation that is looking for an experienced Global Payroll Advisor to join their People Services team on a temporary basis, with the potential for the role to become permanent. This is an excellent opportunity for an experienced payroll professional who enjoys working in a fast-paced, international environment where accuracy, compliance and customer service are key. You'll play an important role in ensuring employees across multiple countries are paid accurately and on time while supporting payroll projects and continuous improvement initiatives. The Role of Global Payroll advisor As Global Payroll Advisor, your responsibilities will include: Processing and validating monthly UK and international payrolls alongside external payroll providers. Completing payroll reconciliations, calculations and month-end checks to ensure accuracy. Monitoring payroll changes within the HR system and ensuring these are reflected correctly. Acting as the first point of contact for payroll queries from employees and internal stakeholders. Managing payroll inboxes and responding to service requests within agreed timescales. Supporting year-end payroll activities and statutory reporting requirements. Assisting with payroll audits and ensuring ongoing compliance with payroll legislation. Supporting payroll system testing, upgrades and payroll transition projects. Building strong relationships across HR, Finance and external payroll providers to deliver an exceptional payroll service. About You We're looking for someone who has: Previous experience processing both UK and international payrolls. Experience working with outsourced payroll providers. Strong knowledge of payroll legislation, tax, National Insurance and statutory reporting. Experience using payroll or HR systems such as SAP SuccessFactors or similar. Excellent analytical skills with exceptional attention to detail. The ability to prioritise workloads and meet strict payroll deadlines. Strong communication skills with the confidence to build relationships across a global business. It would also be advantageous if you have: Experience supporting payroll audits. Experience with payroll system testing or implementations. A payroll qualification such as CIPP (or equivalent). Experience managing payrolls across multiple countries or time zones. What's on Offer? Salary up to 38,000 Hybrid working Monday-Friday working pattern Opportunity to gain experience within a global organisation Supportive and collaborative team environment Temporary assignment with the potential to become permanent If you're an experienced payroll professional looking for your next opportunity within a dynamic international business, we'd love to hear from you. Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further. Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK INDEEDCOMM
Aug 14, 2026
Seasonal
Global Payroll Advisor (Temporary) The Opportunity We're working with a well-established global organisation that is looking for an experienced Global Payroll Advisor to join their People Services team on a temporary basis, with the potential for the role to become permanent. This is an excellent opportunity for an experienced payroll professional who enjoys working in a fast-paced, international environment where accuracy, compliance and customer service are key. You'll play an important role in ensuring employees across multiple countries are paid accurately and on time while supporting payroll projects and continuous improvement initiatives. The Role of Global Payroll advisor As Global Payroll Advisor, your responsibilities will include: Processing and validating monthly UK and international payrolls alongside external payroll providers. Completing payroll reconciliations, calculations and month-end checks to ensure accuracy. Monitoring payroll changes within the HR system and ensuring these are reflected correctly. Acting as the first point of contact for payroll queries from employees and internal stakeholders. Managing payroll inboxes and responding to service requests within agreed timescales. Supporting year-end payroll activities and statutory reporting requirements. Assisting with payroll audits and ensuring ongoing compliance with payroll legislation. Supporting payroll system testing, upgrades and payroll transition projects. Building strong relationships across HR, Finance and external payroll providers to deliver an exceptional payroll service. About You We're looking for someone who has: Previous experience processing both UK and international payrolls. Experience working with outsourced payroll providers. Strong knowledge of payroll legislation, tax, National Insurance and statutory reporting. Experience using payroll or HR systems such as SAP SuccessFactors or similar. Excellent analytical skills with exceptional attention to detail. The ability to prioritise workloads and meet strict payroll deadlines. Strong communication skills with the confidence to build relationships across a global business. It would also be advantageous if you have: Experience supporting payroll audits. Experience with payroll system testing or implementations. A payroll qualification such as CIPP (or equivalent). Experience managing payrolls across multiple countries or time zones. What's on Offer? Salary up to 38,000 Hybrid working Monday-Friday working pattern Opportunity to gain experience within a global organisation Supportive and collaborative team environment Temporary assignment with the potential to become permanent If you're an experienced payroll professional looking for your next opportunity within a dynamic international business, we'd love to hear from you. Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further. Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK INDEEDCOMM
Customer Service Advisor Location: Skipton Full-Time, Permanent Start Date: August 2026 Are you someone who takes pride in delivering exceptional customer service? Do you enjoy problem-solving and working in a dynamic environment? If so, this could be the perfect opportunity for you! We're looking for enthusiastic Customer Service Advisors to join an industry-leading, customer-focused organisation. This is your chance to be part of an award-winning company that genuinely values its customers and puts their needs at the heart of everything they do. What You'll Be Doing: As a Customer Service Advisor, you'll be the first point of contact for our customers, handling inbound calls and providing them with the support they need. Your key responsibilities will include: Responding to customer enquiries, providing accurate and helpful information about our products and services Offering tailored solutions to meet the individual needs of each customer Addressing and resolving customer complaints promptly and professionally Collaborating with colleagues across different teams to ensure a smooth customer experience Maintaining a positive and empathetic approach in all interactions, ensuring customers feel valued and understood What We're Looking For: To thrive in this role, you'll need: A passion for customer service and helping others Strong communication skills, both over the phone and in writing The ability to think on your feet and manage multiple tasks in a fast-paced environment Patience, empathy, and a solutions-focused attitude A genuine desire to go above and beyond for our customers What You'll Get: In return, we offer a competitive benefits package designed to reward your hard work and commitment, including: 25 days holiday per year, increasing with length of service Flexible buy or sell holiday scheme A generous pension scheme with employer contributions Performance-based annual bonus Salary sacrifice options for benefits like cars and tech And much more to support your wellbeing and career growth! If you're ready to be part of a forward-thinking company that values customer care and employee development, we want to hear from you. Apply today and secure your place in our team! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Aug 14, 2026
Full time
Customer Service Advisor Location: Skipton Full-Time, Permanent Start Date: August 2026 Are you someone who takes pride in delivering exceptional customer service? Do you enjoy problem-solving and working in a dynamic environment? If so, this could be the perfect opportunity for you! We're looking for enthusiastic Customer Service Advisors to join an industry-leading, customer-focused organisation. This is your chance to be part of an award-winning company that genuinely values its customers and puts their needs at the heart of everything they do. What You'll Be Doing: As a Customer Service Advisor, you'll be the first point of contact for our customers, handling inbound calls and providing them with the support they need. Your key responsibilities will include: Responding to customer enquiries, providing accurate and helpful information about our products and services Offering tailored solutions to meet the individual needs of each customer Addressing and resolving customer complaints promptly and professionally Collaborating with colleagues across different teams to ensure a smooth customer experience Maintaining a positive and empathetic approach in all interactions, ensuring customers feel valued and understood What We're Looking For: To thrive in this role, you'll need: A passion for customer service and helping others Strong communication skills, both over the phone and in writing The ability to think on your feet and manage multiple tasks in a fast-paced environment Patience, empathy, and a solutions-focused attitude A genuine desire to go above and beyond for our customers What You'll Get: In return, we offer a competitive benefits package designed to reward your hard work and commitment, including: 25 days holiday per year, increasing with length of service Flexible buy or sell holiday scheme A generous pension scheme with employer contributions Performance-based annual bonus Salary sacrifice options for benefits like cars and tech And much more to support your wellbeing and career growth! If you're ready to be part of a forward-thinking company that values customer care and employee development, we want to hear from you. Apply today and secure your place in our team! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
We are currently seeking a highly skilled and experienced Service Advisor to join a reputable automotive dealership in Barnstaple. This is an excellent opportunity for an individual looking to advance their career within the motor trade and work in a professional, customer-focused environment. The successful Service Advisor will play a key role in delivering outstanding customer service and ensuring the effective operation of the service department. Benefits: Competitive basic salary of approximately £28,000, with potential for more depending on experience Achievable on-target earnings of around £30,000 including bonuses Working hours from 8:00 AM to 5:00 PM, Monday to Friday Alternate Saturdays from 8:00 AM to 12:00 PM, with Friday afternoons off beforehand 22 days holiday plus bank holidays, increasing with length of service Additional staff benefits supporting work-life balance Opportunities for career progression within a respected dealership Incentives and bonus schemes based on performance Duties of a Service Advisor: Act as the main point of contact for customers within the service department, providing exceptional customer service Manage service bookings and liaise effectively with technicians to coordinate repair schedules Upsell additional services and products to enhance customer experience and department revenue Maintain accurate documentation of customer interactions and service history Ensure smooth day-to-day operation of the service department Promote dealership services and ensure customer satisfaction throughout the service process Requirements: Proven experience as a Service Advisor within the motor trade sector Strong communication skills and the ability to build rapport with customers Excellent organisational skills to manage multiple bookings and customer needs Professional approach with a commitment to high customer satisfaction Ability to work effectively within a team environment Experience using manufacturer systems such as Vauxhall or Peugeot is advantageous but not essential If you are interested in this Service Advisor position and wish to find out more, please contact the designated recruitment specialist. Contact Tom Wharton, Automotive Recruitment Specialist at Perfect Placement covering Barnstaple and Devon, today to discover more about this fantastic Service Advisor opportunity. Perfect Placement are the UK s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
Aug 14, 2026
Full time
We are currently seeking a highly skilled and experienced Service Advisor to join a reputable automotive dealership in Barnstaple. This is an excellent opportunity for an individual looking to advance their career within the motor trade and work in a professional, customer-focused environment. The successful Service Advisor will play a key role in delivering outstanding customer service and ensuring the effective operation of the service department. Benefits: Competitive basic salary of approximately £28,000, with potential for more depending on experience Achievable on-target earnings of around £30,000 including bonuses Working hours from 8:00 AM to 5:00 PM, Monday to Friday Alternate Saturdays from 8:00 AM to 12:00 PM, with Friday afternoons off beforehand 22 days holiday plus bank holidays, increasing with length of service Additional staff benefits supporting work-life balance Opportunities for career progression within a respected dealership Incentives and bonus schemes based on performance Duties of a Service Advisor: Act as the main point of contact for customers within the service department, providing exceptional customer service Manage service bookings and liaise effectively with technicians to coordinate repair schedules Upsell additional services and products to enhance customer experience and department revenue Maintain accurate documentation of customer interactions and service history Ensure smooth day-to-day operation of the service department Promote dealership services and ensure customer satisfaction throughout the service process Requirements: Proven experience as a Service Advisor within the motor trade sector Strong communication skills and the ability to build rapport with customers Excellent organisational skills to manage multiple bookings and customer needs Professional approach with a commitment to high customer satisfaction Ability to work effectively within a team environment Experience using manufacturer systems such as Vauxhall or Peugeot is advantageous but not essential If you are interested in this Service Advisor position and wish to find out more, please contact the designated recruitment specialist. Contact Tom Wharton, Automotive Recruitment Specialist at Perfect Placement covering Barnstaple and Devon, today to discover more about this fantastic Service Advisor opportunity. Perfect Placement are the UK s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
Customer Service Advisor Location: Godalming / Hybrid Employment Type: Full-time Salary: 25,000 + bonus We are working with a client based in Godalming who are committed to delivering outstanding service and protection to their customers. We offer a wide range of products and pride ourselves on our customer-first approach. We're looking for friendly, professional, and solution-focused individuals to join the team as a Customer Service Advisors Role Overview As a Customer Service Advisor, you will be the first point of contact for our customers, providing support, guidance, and information across the products. you'll play a vital role in delivering an exceptional customer experience. Key Responsibilities Handle inbound and outbound calls, emails, from customers Provide accurate information at all times Resolve customer queries efficiently and professionally, escalating when necessary Maintain up-to-date knowledge of company products, procedures Accurately update customer records and follow up on outstanding issues Promote additional products and services where appropriate, adhering to compliance standards Meet individual and team KPIs related to service quality, call handling time, and customer satisfaction Required Skills & Experience Previous customer service experience (insurance or financial services preferred) Excellent verbal and written communication skills Strong problem-solving abilities and a customer-first mindset Confident in using CRM systems and multitasking in a fast-paced environment Ability to work independently and as part of a team Attention to detail and strong organisational skills Knowledge of FCA regulations (desirable but not essential) Qualifications GCSEs (or equivalent) in English and Maths What We Offer Competitive salary and performance-related bonuses Full training and support for career development Wellness and mental health support programs Opportunities for internal progression
Aug 14, 2026
Full time
Customer Service Advisor Location: Godalming / Hybrid Employment Type: Full-time Salary: 25,000 + bonus We are working with a client based in Godalming who are committed to delivering outstanding service and protection to their customers. We offer a wide range of products and pride ourselves on our customer-first approach. We're looking for friendly, professional, and solution-focused individuals to join the team as a Customer Service Advisors Role Overview As a Customer Service Advisor, you will be the first point of contact for our customers, providing support, guidance, and information across the products. you'll play a vital role in delivering an exceptional customer experience. Key Responsibilities Handle inbound and outbound calls, emails, from customers Provide accurate information at all times Resolve customer queries efficiently and professionally, escalating when necessary Maintain up-to-date knowledge of company products, procedures Accurately update customer records and follow up on outstanding issues Promote additional products and services where appropriate, adhering to compliance standards Meet individual and team KPIs related to service quality, call handling time, and customer satisfaction Required Skills & Experience Previous customer service experience (insurance or financial services preferred) Excellent verbal and written communication skills Strong problem-solving abilities and a customer-first mindset Confident in using CRM systems and multitasking in a fast-paced environment Ability to work independently and as part of a team Attention to detail and strong organisational skills Knowledge of FCA regulations (desirable but not essential) Qualifications GCSEs (or equivalent) in English and Maths What We Offer Competitive salary and performance-related bonuses Full training and support for career development Wellness and mental health support programs Opportunities for internal progression
# Our client is looking for experienced Customer Experience Advisors to join their customer service team. They are looking for candidates who can deliver outstanding customer service, solve problems, build relationships, and work in a fast-paced environment in Warrington. As the first point of contact for our customers, you'll play a vital role in delivering an exceptional customer journey by handling enquiries efficiently, resolving issues professionally, and supporting customers across multiple communication channels. This is an exciting opportunity for someone who enjoys making a real difference while working within a supportive, customer-focused team. As a Customer Experience Advisor, you will: Respond to customer enquiries via telephone, email, live chat, text message and CRM systems Handle service, invoice and account enquiries professionally and efficiently Provide quotations, pricing information and proof of collection documentation Resolve customer complaints with empathy and in line with company service standards Book waste collections and complete associated administrative tasks Register and support customers using online customer portals Log and manage customer cases accurately within Salesforce Build positive relationships with customers, colleagues and external partners Support the sales team by logging leads, carrying out contract checks and assisting with pre-qualification questionnaires Identify opportunities to upsell and cross-sell products and services where appropriate Conduct customer satisfaction reviews and gather feedback to improve service Ensure compliance with data protection, confidentiality and Duty of Care legislation Support wider business initiatives including annual price increases and compliance programmes We're looking for someone who has: A genuine passion for delivering excellent customer service Outstanding verbal and written communication skills Excellent telephone manner and customer care skills Strong attention to detail and organisational ability The ability to remain calm under pressure and manage multiple priorities Excellent problem-solving and conflict resolution skills Good computer literacy, including Microsoft Office or Google Workspace Typing speed of approximately 40 words per minute GCSE Maths and English (Grade C/4 or above) or equivalent Desirable Previous customer service or contact centre experience Experience using CRM systems such as Salesforce Customer Service qualification Commercial awareness Experience within the waste, environmental or utilities sector Ability to speak an additional language Delivers a consistently excellent customer experience Takes ownership of customer enquiries through to resolution Works collaboratively with colleagues across Customer Experience, Operations, Sales and Finance Maintains high levels of accuracy and attention to detail Meets service level agreements and quality standards Looks for opportunities to improve customer satisfaction and business performance
Aug 14, 2026
Contractor
# Our client is looking for experienced Customer Experience Advisors to join their customer service team. They are looking for candidates who can deliver outstanding customer service, solve problems, build relationships, and work in a fast-paced environment in Warrington. As the first point of contact for our customers, you'll play a vital role in delivering an exceptional customer journey by handling enquiries efficiently, resolving issues professionally, and supporting customers across multiple communication channels. This is an exciting opportunity for someone who enjoys making a real difference while working within a supportive, customer-focused team. As a Customer Experience Advisor, you will: Respond to customer enquiries via telephone, email, live chat, text message and CRM systems Handle service, invoice and account enquiries professionally and efficiently Provide quotations, pricing information and proof of collection documentation Resolve customer complaints with empathy and in line with company service standards Book waste collections and complete associated administrative tasks Register and support customers using online customer portals Log and manage customer cases accurately within Salesforce Build positive relationships with customers, colleagues and external partners Support the sales team by logging leads, carrying out contract checks and assisting with pre-qualification questionnaires Identify opportunities to upsell and cross-sell products and services where appropriate Conduct customer satisfaction reviews and gather feedback to improve service Ensure compliance with data protection, confidentiality and Duty of Care legislation Support wider business initiatives including annual price increases and compliance programmes We're looking for someone who has: A genuine passion for delivering excellent customer service Outstanding verbal and written communication skills Excellent telephone manner and customer care skills Strong attention to detail and organisational ability The ability to remain calm under pressure and manage multiple priorities Excellent problem-solving and conflict resolution skills Good computer literacy, including Microsoft Office or Google Workspace Typing speed of approximately 40 words per minute GCSE Maths and English (Grade C/4 or above) or equivalent Desirable Previous customer service or contact centre experience Experience using CRM systems such as Salesforce Customer Service qualification Commercial awareness Experience within the waste, environmental or utilities sector Ability to speak an additional language Delivers a consistently excellent customer experience Takes ownership of customer enquiries through to resolution Works collaboratively with colleagues across Customer Experience, Operations, Sales and Finance Maintains high levels of accuracy and attention to detail Meets service level agreements and quality standards Looks for opportunities to improve customer satisfaction and business performance
Are you a proactive sales professional with a technical mindset? How about joining the team at this global engineering firm, working in B2B sales and customer account management. Working within a well-established, busy contact centre on the outskirts of BRISTOL , you will be the primary point of contact for a diverse customer base of SME's and large enterprise clients. This is not just an order-taking role; it is a proactive, relationship-driven position where you will identify growth opportunities and deliver tailored solutions. What you will be doing: Promote compatible products and services to meet sales targets Manage accounts with a hands-on approach, ensuring an exceptional experience across phone, email, and face-to-face interactions. Stay updated on supplier offerings to provide expert advice and value-added solutions to customers. Proactively source products to meet specific customer requirements. Work closely with external sales teams to track quotations and convert opportunities into successful sales. What you need to bring: GCSEs in Maths and English as a minimum, and if you have some Engineering experience or qualifications this would be a huge bonus. Previous experience working in technical products would be highly beneficial e.g. electrical, industrial, mechanical, electronic. Experience working in telesales or telephone-based account management would be really helpful. Proficiency in Microsoft Office and a methodical, persistent approach to problem-solving. Why you will love this job: Basic salary £28-30k plus performance related bonus up to 5% 25 days annual leave (increasing with service), plus the option to flex up or down by 5 days. 5% employer pension contribution, life assurance (2x salary) Health and wellbeing services, discounted gym memberships Enhanced maternity/paternity leave, paid time off for volunteering Ready to join a thriving organisation who are the go-to company in their field? Apply today to take the next step in your sales career.
Aug 14, 2026
Full time
Are you a proactive sales professional with a technical mindset? How about joining the team at this global engineering firm, working in B2B sales and customer account management. Working within a well-established, busy contact centre on the outskirts of BRISTOL , you will be the primary point of contact for a diverse customer base of SME's and large enterprise clients. This is not just an order-taking role; it is a proactive, relationship-driven position where you will identify growth opportunities and deliver tailored solutions. What you will be doing: Promote compatible products and services to meet sales targets Manage accounts with a hands-on approach, ensuring an exceptional experience across phone, email, and face-to-face interactions. Stay updated on supplier offerings to provide expert advice and value-added solutions to customers. Proactively source products to meet specific customer requirements. Work closely with external sales teams to track quotations and convert opportunities into successful sales. What you need to bring: GCSEs in Maths and English as a minimum, and if you have some Engineering experience or qualifications this would be a huge bonus. Previous experience working in technical products would be highly beneficial e.g. electrical, industrial, mechanical, electronic. Experience working in telesales or telephone-based account management would be really helpful. Proficiency in Microsoft Office and a methodical, persistent approach to problem-solving. Why you will love this job: Basic salary £28-30k plus performance related bonus up to 5% 25 days annual leave (increasing with service), plus the option to flex up or down by 5 days. 5% employer pension contribution, life assurance (2x salary) Health and wellbeing services, discounted gym memberships Enhanced maternity/paternity leave, paid time off for volunteering Ready to join a thriving organisation who are the go-to company in their field? Apply today to take the next step in your sales career.
Mortgage & Protection Advisor- remote (for a business based in Glasgow) A busy business within Just Mortgages is looking to bring on a Mortgage & Protection Advisor on a self employed basis. They are looking for an experienced advisor that is either looking to make a start in the self-employed world or is currently a self-employed advisor that is looking for a new home. Benefits - Leads provided -Remote but ideal if advisor is Scotland based - Generous commission splits - Uncapped earning potentials - Full training provided - Additional income available from referrals - Full Marketing library Key responsibilities as a Mortgage Advisor with Just Mortgages: Provide expert Mortgage and Protection advice to clients. Self generate some business Assess clients' financial situations and recommend suitable protection products. Build and maintain relationships with clients and lenders. Stay updated on i ndustry trends and regulations . Deliver exceptional customer service throughout the process. Key Skills: CeMap qualified or equivalent Proven experience as an Advisor (atleast 12 months) with a track record of successful client outcomes. Strong communication and interpersonal skills Experience of Financial Services sales and understanding of compliance regulations APPLY TODAY! Feel free to reach out for a CONFIDENTIAL CHAT! Equal Opportunities: At Just Mortgages, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Just Mortgages are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Just Mortgages does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Just Mortgages employees or any other company location. Just Mortgages is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website.
Aug 14, 2026
Full time
Mortgage & Protection Advisor- remote (for a business based in Glasgow) A busy business within Just Mortgages is looking to bring on a Mortgage & Protection Advisor on a self employed basis. They are looking for an experienced advisor that is either looking to make a start in the self-employed world or is currently a self-employed advisor that is looking for a new home. Benefits - Leads provided -Remote but ideal if advisor is Scotland based - Generous commission splits - Uncapped earning potentials - Full training provided - Additional income available from referrals - Full Marketing library Key responsibilities as a Mortgage Advisor with Just Mortgages: Provide expert Mortgage and Protection advice to clients. Self generate some business Assess clients' financial situations and recommend suitable protection products. Build and maintain relationships with clients and lenders. Stay updated on i ndustry trends and regulations . Deliver exceptional customer service throughout the process. Key Skills: CeMap qualified or equivalent Proven experience as an Advisor (atleast 12 months) with a track record of successful client outcomes. Strong communication and interpersonal skills Experience of Financial Services sales and understanding of compliance regulations APPLY TODAY! Feel free to reach out for a CONFIDENTIAL CHAT! Equal Opportunities: At Just Mortgages, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Just Mortgages are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Just Mortgages does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Just Mortgages employees or any other company location. Just Mortgages is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website.
Job Description Location - SouthamptonDays & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pm Employment Type - Full-time, permanent We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry. Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service! The role of a Property Manager: As a Property Manager you will be fully managing your own portfolio of properties across any of our 60 brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Coordinating urgent and routine repairs and maintenance Liaising with trades people/contractors and keeping customers up to date Organising safety inspections and managing remedial works Liaising with landlords following regular property visits Assisting customers with general tenancy queries Carrying out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Providing a first-class service to maximise customer retention Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved Our tenants, landlords and branch colleagues rely on our Property Managers as subject matter experts and to act efficiently and calmly when dealing with their properties. Having a competent knowledge of lettings legislation, tenancy agreement and landlord contracts to help and support, is necessary - full training is provided Austin Wyatt is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. CC00807
Aug 14, 2026
Full time
Job Description Location - SouthamptonDays & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pm Employment Type - Full-time, permanent We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry. Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service! The role of a Property Manager: As a Property Manager you will be fully managing your own portfolio of properties across any of our 60 brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Coordinating urgent and routine repairs and maintenance Liaising with trades people/contractors and keeping customers up to date Organising safety inspections and managing remedial works Liaising with landlords following regular property visits Assisting customers with general tenancy queries Carrying out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Providing a first-class service to maximise customer retention Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved Our tenants, landlords and branch colleagues rely on our Property Managers as subject matter experts and to act efficiently and calmly when dealing with their properties. Having a competent knowledge of lettings legislation, tenancy agreement and landlord contracts to help and support, is necessary - full training is provided Austin Wyatt is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. CC00807
You must live in Scotland to be considered for this role. Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 10th of August You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: 13.49 per hour, overtime: 20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required - Complaint handling where required - Taking full ownership of a call, ensuring the customer receives the highest levels of customer service - Making customers aware of other products available at the end of the call What you'll bring with you: - Excellent IT skills, you will be required to navigate several systems - Customer service skills, ensuring empathy and good communication - Listening skills - Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with You will need to pass both a criminal background and financial check. Essential: wifi and a work station set up at home to be successful in this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Aug 14, 2026
Contractor
You must live in Scotland to be considered for this role. Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 10th of August You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: 13.49 per hour, overtime: 20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required - Complaint handling where required - Taking full ownership of a call, ensuring the customer receives the highest levels of customer service - Making customers aware of other products available at the end of the call What you'll bring with you: - Excellent IT skills, you will be required to navigate several systems - Customer service skills, ensuring empathy and good communication - Listening skills - Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with You will need to pass both a criminal background and financial check. Essential: wifi and a work station set up at home to be successful in this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
£12.71 per hour plus uncapped bonus Monday to Friday 9am-2pm Ongoing Temporary Position Office based At our iconic Bescot Headquarters Be the difference when it matters most When someone breaks down, it s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That s where you come in: As a Resolution Specialist, you ll be the calm, capable voice who takes control in that moment. You ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence. What you ll be doing •Taking ownership of breakdown calls, working quickly to understand the customer s situation and any vulnerabilities •Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel •Managing the situation end-to-end, from the first call through to resolution •Keeping members informed with clear, proactive updates so they always know what s happening What we re looking for •Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential) •The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations •Strong problem-solving skills and sound judgement under pressure •Confidence using multiple systems and handling information accurately •A proactive mindset - you take ownership and see things through
Aug 14, 2026
Seasonal
£12.71 per hour plus uncapped bonus Monday to Friday 9am-2pm Ongoing Temporary Position Office based At our iconic Bescot Headquarters Be the difference when it matters most When someone breaks down, it s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That s where you come in: As a Resolution Specialist, you ll be the calm, capable voice who takes control in that moment. You ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence. What you ll be doing •Taking ownership of breakdown calls, working quickly to understand the customer s situation and any vulnerabilities •Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel •Managing the situation end-to-end, from the first call through to resolution •Keeping members informed with clear, proactive updates so they always know what s happening What we re looking for •Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential) •The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations •Strong problem-solving skills and sound judgement under pressure •Confidence using multiple systems and handling information accurately •A proactive mindset - you take ownership and see things through
Client Support Advisor - Lloyds Banking Group Location : 125 Colmore Row, Birmingham, B3 3SD Start Date : 21st September 2026 Hourly Pay Rate : 14.40 Contract : 6-month temporary assignment Working Hours : Full Time - Monday to Friday (7-hour shifts between 8:00am and 6:00pm) Hybrid Working : Following training, you will work 3 days from home and 2 days in the office. Please note that the initial training period is 100% office based. About the Role : Lloyds Banking Group is looking for motivated and detail-oriented Client Support Advisors to join their Birmingham team. This varied role combines administration, investigations, payment processing, reconciliations, and customer correspondence, requiring you to work both independently and collaboratively within a team environment. If you're highly organised, enjoy investigating issues, and take pride in delivering excellent customer service, this could be the perfect opportunity for you. Key Responsibilities : As a Client Support Advisor , your responsibilities will include: Processing and managing customer and client transactions accurately and efficiently. Conducting investigations into account, payment, or service-related queries. Completing reconciliation activities and resolving discrepancies. Handling both written and verbal customer correspondence professionally. Supporting payment processing activities while ensuring compliance with company procedures. Maintaining accurate records and updating internal systems. Working collaboratively with colleagues to achieve team objectives and service standards. Managing your own workload effectively while meeting deadlines and quality targets. Identifying and escalating issues where appropriate. Delivering excellent customer service and ensuring a positive customer experience. Skills & Experience Required : We're looking for individuals who can demonstrate: Strong administrative and organisational skills. Excellent written and verbal communication abilities. High attention to detail and accuracy. Experience handling customer enquiries and correspondence. Good analytical and problem-solving skills. Ability to investigate issues and identify appropriate resolutions. Strong time management and the ability to prioritise workloads. Confidence working both independently and as part of a team. Competent IT skills, including experience using Microsoft Office applications. A proactive and positive approach to work. Benefits of Joining Lloyds Banking Group : Gain valuable experience within one of the UK's leading financial services organisations. Develop your skills in banking operations, investigations, payments, and client support. Enjoy a flexible hybrid working arrangement following successful completion of training. Earn a competitive hourly rate of 14.40. Work within a supportive and collaborative team environment. Enhance your career prospects through exposure to a large and reputable organisation. Rewards & Benefits : Work from home 60% of the week Office located in City Centre with excellent transport links On site canteen First-class support and training for all colleagues Opportunity for growth within the company Holiday allowance of 30 days per year Weekly Pay Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme About working for Lloyds Banking Group: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know. Joining our client's dynamic and collaborative team will mean you are part of one of the UKs largest banking groups, and supported by a diverse and forward-thinking organisation. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 14, 2026
Seasonal
Client Support Advisor - Lloyds Banking Group Location : 125 Colmore Row, Birmingham, B3 3SD Start Date : 21st September 2026 Hourly Pay Rate : 14.40 Contract : 6-month temporary assignment Working Hours : Full Time - Monday to Friday (7-hour shifts between 8:00am and 6:00pm) Hybrid Working : Following training, you will work 3 days from home and 2 days in the office. Please note that the initial training period is 100% office based. About the Role : Lloyds Banking Group is looking for motivated and detail-oriented Client Support Advisors to join their Birmingham team. This varied role combines administration, investigations, payment processing, reconciliations, and customer correspondence, requiring you to work both independently and collaboratively within a team environment. If you're highly organised, enjoy investigating issues, and take pride in delivering excellent customer service, this could be the perfect opportunity for you. Key Responsibilities : As a Client Support Advisor , your responsibilities will include: Processing and managing customer and client transactions accurately and efficiently. Conducting investigations into account, payment, or service-related queries. Completing reconciliation activities and resolving discrepancies. Handling both written and verbal customer correspondence professionally. Supporting payment processing activities while ensuring compliance with company procedures. Maintaining accurate records and updating internal systems. Working collaboratively with colleagues to achieve team objectives and service standards. Managing your own workload effectively while meeting deadlines and quality targets. Identifying and escalating issues where appropriate. Delivering excellent customer service and ensuring a positive customer experience. Skills & Experience Required : We're looking for individuals who can demonstrate: Strong administrative and organisational skills. Excellent written and verbal communication abilities. High attention to detail and accuracy. Experience handling customer enquiries and correspondence. Good analytical and problem-solving skills. Ability to investigate issues and identify appropriate resolutions. Strong time management and the ability to prioritise workloads. Confidence working both independently and as part of a team. Competent IT skills, including experience using Microsoft Office applications. A proactive and positive approach to work. Benefits of Joining Lloyds Banking Group : Gain valuable experience within one of the UK's leading financial services organisations. Develop your skills in banking operations, investigations, payments, and client support. Enjoy a flexible hybrid working arrangement following successful completion of training. Earn a competitive hourly rate of 14.40. Work within a supportive and collaborative team environment. Enhance your career prospects through exposure to a large and reputable organisation. Rewards & Benefits : Work from home 60% of the week Office located in City Centre with excellent transport links On site canteen First-class support and training for all colleagues Opportunity for growth within the company Holiday allowance of 30 days per year Weekly Pay Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme About working for Lloyds Banking Group: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know. Joining our client's dynamic and collaborative team will mean you are part of one of the UKs largest banking groups, and supported by a diverse and forward-thinking organisation. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
