Hays Construction and Property
St. Helens, Merseyside
ASB Officer Location: St Helens Office (covering the Heartlands patch) Contract: 6-Month Fixed-Term Contract via Hays Pay: Weekly Pay Opportunity: Potential for Extension Your New Company Hays are proud to be working in partnership with a leading social housing organisation to recruit an ASB Officer on an initial 6-month fixed-term contract. This is an exciting opportunity to join a proactive community safety team dedicated to tackling anti-social behaviour, tenancy breaches, and neighbourhood issues across the Heartlands area. Based from the St Helens office you will work closely with residents, partner agencies, and internal teams to deliver safer, stronger communities. Your New Role As an ASB Officer, you will manage a caseload of complex and serious anti-social behaviour cases, including harassment, hate crime, domestic abuse, and other tenancy breaches. You will be responsible for progressing cases through investigation and enforcement stages, ensuring effective interventions are delivered and legal action is pursued where appropriate. Key responsibilities include: Managing serious and persistent ASB and tenancy breach cases from investigation through to resolution. Conducting interviews, gathering evidence, taking witness statements, and preparing cases for legal action. Working closely with legal teams in the preparation and service of notices and court documentation. Attending court hearings and providing evidence where required. Supporting Housing and Neighbourhood Officers with case management advice and evidence gathering. Liaising with police, local authorities, mediation services, and support agencies to achieve positive outcomes for customers and communities. Ensuring vulnerable residents receive appropriate support throughout investigations. Maintaining accurate records and case notes on housing management systems. What You'll Need to Succeed Previous experience managing anti-social behaviour, tenancy enforcement, housing management, or community safety cases. Strong knowledge of ASB legislation, tenancy enforcement processes, and legal remedies. Experience preparing evidence and supporting court proceedings. Excellent communication and stakeholder management skills. Strong report-writing and case management abilities. Ability to manage a demanding caseload and prioritise effectively. Experience working with vulnerable customers and challenging situations. Good IT skills and experience using housing or case management systems. What You'll Get in Return Hourly rate between 18.82 to 24.36 depending on PAYE or Umbrella Weekly pay through Hays. Initial 6-month fixed-term contract. Potential extension opportunity. Hybrid working with a St Helens office base and responsibility for the Heartlands patch. The opportunity to make a real impact within local communities. Ongoing support from your dedicated Hays consultant. What You Need to Do Now If you're interested in this opportunity click Apply Now to submit your CV or contact the Hays Housing team for a confidential discussion.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 12, 2026
Seasonal
ASB Officer Location: St Helens Office (covering the Heartlands patch) Contract: 6-Month Fixed-Term Contract via Hays Pay: Weekly Pay Opportunity: Potential for Extension Your New Company Hays are proud to be working in partnership with a leading social housing organisation to recruit an ASB Officer on an initial 6-month fixed-term contract. This is an exciting opportunity to join a proactive community safety team dedicated to tackling anti-social behaviour, tenancy breaches, and neighbourhood issues across the Heartlands area. Based from the St Helens office you will work closely with residents, partner agencies, and internal teams to deliver safer, stronger communities. Your New Role As an ASB Officer, you will manage a caseload of complex and serious anti-social behaviour cases, including harassment, hate crime, domestic abuse, and other tenancy breaches. You will be responsible for progressing cases through investigation and enforcement stages, ensuring effective interventions are delivered and legal action is pursued where appropriate. Key responsibilities include: Managing serious and persistent ASB and tenancy breach cases from investigation through to resolution. Conducting interviews, gathering evidence, taking witness statements, and preparing cases for legal action. Working closely with legal teams in the preparation and service of notices and court documentation. Attending court hearings and providing evidence where required. Supporting Housing and Neighbourhood Officers with case management advice and evidence gathering. Liaising with police, local authorities, mediation services, and support agencies to achieve positive outcomes for customers and communities. Ensuring vulnerable residents receive appropriate support throughout investigations. Maintaining accurate records and case notes on housing management systems. What You'll Need to Succeed Previous experience managing anti-social behaviour, tenancy enforcement, housing management, or community safety cases. Strong knowledge of ASB legislation, tenancy enforcement processes, and legal remedies. Experience preparing evidence and supporting court proceedings. Excellent communication and stakeholder management skills. Strong report-writing and case management abilities. Ability to manage a demanding caseload and prioritise effectively. Experience working with vulnerable customers and challenging situations. Good IT skills and experience using housing or case management systems. What You'll Get in Return Hourly rate between 18.82 to 24.36 depending on PAYE or Umbrella Weekly pay through Hays. Initial 6-month fixed-term contract. Potential extension opportunity. Hybrid working with a St Helens office base and responsibility for the Heartlands patch. The opportunity to make a real impact within local communities. Ongoing support from your dedicated Hays consultant. What You Need to Do Now If you're interested in this opportunity click Apply Now to submit your CV or contact the Hays Housing team for a confidential discussion.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Longridge area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners. Champion the Onward values to enable people and communities to be their best. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Aug 12, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Longridge area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners. Champion the Onward values to enable people and communities to be their best. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Accrington/Blackburn area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners. Champion the Onward values to enable people and communities to be their best. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Aug 12, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Accrington/Blackburn area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners. Champion the Onward values to enable people and communities to be their best. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
About The Role What you can expect from us We offer a competitive salary of £28,700 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Lettings Specialist to join our Neighbourhoods team in the Lancashire area on a permanent basis. The purpose of the role is to play an essential role in the delivery of an effective lettings service across Onward's geography that is fair, transparent and meets individual needs. Ensure high-quality customer service, working with colleagues and partner agencies to ensure effective service delivery. Champion the Onward values to enable people and communities to be their best. Key Responsibilities Letting Our Homes Proactive administering and management of choice-based lettings systems and waiting lists for rehousing to enable offers to be made. Ensure nomination targets are achieved and build effective relationships with local authority partners and choice-based lettings providers. Partnership working Contribute to excellent external partnership work to support an effective letting service. Be an ambassador for the organisation and an advocate for customers. Engage with external partners where needed. Management of Housing Applications Respond to lettings and housing options enquiries and provide housing advice to prospective customers. Support vulnerable customers, playing an active role in initiatives aimed at reducing homelessness and creating sustainable tenancies. Adopt robust approach to affordability assessments, tenancy fraud checks, and relevant documentation. Develop adverts and marketing campaigns in partnership with colleagues. Ensure accurate tenancy agreements and sign-up packs are produced. Administration Effective processing of invoices, management of council tax, and other neighbourhood administrative duties as required. Customer Service and Customer Voice Ensure an excellent customer experience of our lettings process. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details Skills and Experience Knowledge and awareness of related housing regulations/ law Experience of delivering face to face customer service Experience of developing partnership working with support agencies, local authorities and community groups Engage and successfully work with complex and challenging caseloads/individuals. An understanding of the social, economic and political context in the neighbourhoods in which we operate Competent IT skills, including intermediate proficiency in Microsoft Office. An understanding of lettings policies and procedures Qualifications Essential Educated to GCSE standard or equivalent qualification / experience . Desirable Relevant professional qualification e.g. CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch. DLP
Aug 12, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £28,700 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Lettings Specialist to join our Neighbourhoods team in the Lancashire area on a permanent basis. The purpose of the role is to play an essential role in the delivery of an effective lettings service across Onward's geography that is fair, transparent and meets individual needs. Ensure high-quality customer service, working with colleagues and partner agencies to ensure effective service delivery. Champion the Onward values to enable people and communities to be their best. Key Responsibilities Letting Our Homes Proactive administering and management of choice-based lettings systems and waiting lists for rehousing to enable offers to be made. Ensure nomination targets are achieved and build effective relationships with local authority partners and choice-based lettings providers. Partnership working Contribute to excellent external partnership work to support an effective letting service. Be an ambassador for the organisation and an advocate for customers. Engage with external partners where needed. Management of Housing Applications Respond to lettings and housing options enquiries and provide housing advice to prospective customers. Support vulnerable customers, playing an active role in initiatives aimed at reducing homelessness and creating sustainable tenancies. Adopt robust approach to affordability assessments, tenancy fraud checks, and relevant documentation. Develop adverts and marketing campaigns in partnership with colleagues. Ensure accurate tenancy agreements and sign-up packs are produced. Administration Effective processing of invoices, management of council tax, and other neighbourhood administrative duties as required. Customer Service and Customer Voice Ensure an excellent customer experience of our lettings process. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details Skills and Experience Knowledge and awareness of related housing regulations/ law Experience of delivering face to face customer service Experience of developing partnership working with support agencies, local authorities and community groups Engage and successfully work with complex and challenging caseloads/individuals. An understanding of the social, economic and political context in the neighbourhoods in which we operate Competent IT skills, including intermediate proficiency in Microsoft Office. An understanding of lettings policies and procedures Qualifications Essential Educated to GCSE standard or equivalent qualification / experience . Desirable Relevant professional qualification e.g. CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch. DLP
