1575 jobs found

Customer Service Advisor Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you! We're currently looking for understanding people to join our contact centre teams supporting our home insurance customers across our various banking brands. Pay : 14.40p/hr Contract Type: Temporary Contract Length: 6 months Start Date: 14th September 2026 Working Pattern: Full Time, 35 hours per week Shifts: Monday to Friday (8 AM - 6 PM), Saturday (9 AM - 1 PM) - every other Saturday with a weekday off Training : For your first 7-8 weeks you will receive a thorough training programme focussed on getting you prepared for supporting customers. Training will be Mon-Fri 9-5, and will be based from our Halifax site Work From Home: After 8 weeks training you can work from home 3 days per week. After training you pick your workplace - attending either office in Halifax OR Leeds on a 2 days per week basis. What You'll Do: As a Customer Service Consultant, you'll be taking customer calls and doing your best to help them with our products, taking time to understand what matters to them. You will be the first point of contact for customers, and will help in all kinds of issues such as: Handle customer enquiries on new and existing home insurance policies. Log new claims and provide updates throughout the claims process. Support customers with complex queries and case resolutions. Investigate and resolve complaints in line with company procedures. Explain policy decisions, including declines, cancellations, and underwriting outcomes. What We Offer: Work from home 3 days per week (after training sign off) Weekly Pay Comprehensive training and ongoing support to ensure your success A vibrant and supportive team environment Opportunities to develop your skills in the financial services industry Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme What We're Looking For: Crucially, you're a people person - working with your team to provide an essential service to our customers. The emotional intelligence to put yourself in the customers' shoes, ask the probing questions needed to determine how we can best meet their needs. The passion and commitment to deliver on your promises and to go above and beyond for people to ensure their policies needs are met. Adhere to processes but also be able to think creatively on your feet when required and use your judgment to do the right thing. Strong attention to detail and really great communication skills to construct written correspondence when required as well as talking to customers over the phone. Why Join Us? Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Customer Service Advisor Warndon - Worcester £13.46 per hour Temporary Ongoing Contract Working hours 40 hours per week 1-hour unpaid lunch Working 5 days out of 7 Shift rota within: Monday Friday: 7:00am 6:00pm Saturday: 8:00am 5:00pm Sunday: 9:00am 12:00pm Rota pattern: 5-week rotation Includes 2 Saturdays and 1 Sunday per cycle (not on the same weekend) The Company Our client is a leading manufacturing organisation, with the customer service team acting as a key link between the business and its customers. This is a long-term temporary opportunity, with the potential to secure a permanent position for the right candidate. The Role You will be part of a busy customer service team, delivering a high level of support to customers. Customer Service Key Responsibilities Handle inbound and outbound customer enquiries Provide clear and accurate information on products and services Resolve customer queries and complaints in a professional manner Log customer interactions accurately on the system (CRM) Identify customer needs and offer suitable solutions Carry out basic troubleshooting where required Work closely with other teams to resolve issues Ensure all processes are followed, including data protection and compliance Customer service The Candidate Good communication skills (both written and verbal) Confident using IT systems, including Microsoft Office Strong attention to detail and accuracy Able to stay calm and professional under pressure Good problem-solving skills Positive and customer-focused attitude Previous experience in customer service, retail, or similar Experience using CRM systems or SAP GCSE Maths & English (Grade C/4 or above) Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website (url removed) and follow us on LinkedIn. Consultant Aleksandra Follert IndWin Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks

Are you a Customer Service Champion with excellent German communication skills? Are you passionate about delivering exceptional service and solving customers' problems? Our client, a fast-growing organisation in Guildford, is seeking a Temporary German speaking Customer Service Advisor to join their team. This is an exciting opportunity to be part of a dynamic and customer-focused organisation. What's in it for you? A great place to work with a fun and supportive environment Office-based role in Guildford Competitive hourly rate ( 14) Temporary position initially for one month, with potential for extension Full-time working hours (9am - 5.30pm with 1-hour unpaid lunch break) Opportunity to make a positive impact and be a Brand Ambassador for the organisation Responsibilities: Manage incoming contacts from German customers, demonstrating empathy, patience, and accuracy Identify and assess customers' needs to ensure satisfaction Provide accurate and complete information using the appropriate tools Maintain detailed records of customer interactions and process customer accounts Be a Brand Ambassador for the organisation, representing their values and commitment to excellent service Required Skills and Experience: Excellent German written communication skills with a keen attention to detail Customer-focused mindset, always striving to go above and beyond Prior experience in a customer service environment is preferred Affinity with technical product support is a plus Join our client's team and enjoy a rewarding temporary role, where you can showcase your German customer service skills and make a difference. If you are enthusiastic, dedicated, and ready for a new challenge, please apply today! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Service Advisor Location: Southend-on-Sea, Essex Hours: Monday to Friday with a Saturday on a rota basis About the Role We are recruiting for a Customer Service Advisor to join a growing and professional organisation based in Southend-on-Sea. This is an excellent opportunity for someone with previous customer service or contact centre experience who enjoys helping people and delivering a high standard of service. Key Responsibilities Act as the first point of contact for customers via telephone and email. Deliver a professional, friendly and efficient customer experience. Accurately record and update customer information on internal systems. Respond to customer enquiries and provide timely updates. Liaise with internal departments to ensure queries are resolved efficiently. Work to agreed service standards and performance targets. About You Previous experience in a customer service or call centre environment. Excellent communication and listening skills. Strong attention to detail and accurate data entry skills. Confident using computer systems and learning new processes. A positive, proactive approach with the ability to work as part of a team. Well organised and able to manage a busy workload.

Job Title: Customer Advisor Location: Near Banbury (Own transport essential due to rural location) Hours: Monday to Sunday, 9:00am 5:00pm (rotational shifts) Salary: £27,000 - £28,000 Do you genuinely enjoy helping people when they need it most? We're looking for someone who is naturally empathetic, patient and compassionate, someone who takes the time to listen, understands that every customer has their own circumstances, and is committed to providing outstanding support. This isn't a sales role. It's about being a reassuring voice for people who may be dealing with sensitive healthcare needs. You'll be the first point of contact, guiding customers through the process, answering questions, taking payments securely over the phone and ensuring every interaction leaves them feeling listened to, supported and valued. You must be someone who understands the importance of GDPR and maintaining customer confidentiality. If you've worked in a people-focused environment and you are genuinely caring, empathetic and compassionate, apply today! Duties & Responsibilities Handle customer orders and general enquiries via telephone and email Handling sensitive personal and medical information in line with GDPR and company procedures. Listening carefully to understand each customers individual needs and providing a caring, professional service. Process orders accurately while maintaining compliant records using internal systems Support customers with product availability queries and escalate issues to relevant departments when required Taking secure payments over the telephone. Work collaboratively with departments to resolve customer issues efficiently Follow Standard Operating Procedures (SOPs) and maintain company standards at all times Identify opportunities to support product growth and enhance customer experience Participate in team meetings, training sessions, and company initiatives Maintain high standards of health & safety, security, communication, and day-to-day administration Education & Skills Required Previous experience within a customer-facing or customer service role Excellent communication skills with a professional and confident telephone manner Strong organisational skills with excellent attention to detail Comfortable using computer systems and handling administrative tasks accurately Ability to manage sensitive information with discretion and professionalism Flexible approach to working hours, including weekend rota shifts Own transport required due to the office location Previous experience within regulated environments would be advantageous Additional Information Monday Sunday 9am 5pm rotational shifts (1 day every other weekend) Free onsite parking Pension Scheme Company events Healthcare plans If you are a motivated and customer-focused individual looking to build your career, apply today to join a supportive and growing team. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Zoe Edwards on (phone number removed) or email (url removed)

JOB DESCRIPTION UL Solutions is hiring an Internal Communications Lead, reporting directly to the Director of Internal Communications. This role plays a key part in shaping impactful internal communications-bringing initiatives, campaigns, and programs to life at a local level and driving engagement across approximately 3,000 employees in the region. This is a hybrid Role, with the expectation of working from the office three days a week. RESPONSIBILITIES: Draft and execute an EMEA strategic internal communications employee experience plan. Audit EMEA communications and develop a roadmap for strategic employee engagement aligned to the global internal communications strategy. Support activation of internal communications initiatives in EMEA. This will include activation of global communications, as well as creation and support for EMEA-specific communications. Work closely with EMEA Region Lead to cascade strategic priorities and initiatives in support of strengthening the UL Solutions culture in partnership with site leaders and business functions. Support EMEA internal meetings/events, as needed i.e. CEO travel in the region, ELT travel in the region, global employee events. Create and share EMEA employee-focused content through various communications channels and networks i.e. ULife, In Focus, etc. Collaborate with local HR business partners to support EMEA activation of HR employee engagement initiatives i.e. values refresh, employee value proposition, census, global inclusion forum, internal awareness of external awards/recognition, etc. Collaborate with the Business Communications team to support internal communications, as needed i.e. townhall meetings, talking points, thought leadership articles, etc. Collaborate with the External Communications team to support EMEA media relations / PR, as needed i.e. press releases, agency oversight, social media content, content, etc. Collaborate with the External Communications team to promote relevant internal content on social media, with a focus on employee advocacy campaigns i.e. LinkedIn and other regional channels. Localise communications, as needed. Cultivate relationships across the EMEA region, Communications Team, and throughout the company to effectively identify engaging content and stories to feature. Develop and maintain positive relationships with key stakeholders through effective communication, feedback management, and strategic collaboration i.e. business functions, strategic functions, site leaders, etc. QUALIFICATIONS: Fluent in oral and written English (German language skills would be preferable) Exceptional writing and editing skills (AP style) Proven success in creating and executing employee content campaigns, backed by metrics. Experience engaging with senior leaders. Ability to thrive in a matrix environment and manage teams. At least 5 years of corporate communication experience, ideally in a global or regional role Bachelor's degree in Business, Marketing, Communications, or a related field Total Rewards: We understand that rewards are an important consideration as you plan the next step in your career. This position is eligible for an annual bonus with a target payout of 20% of base salary. You'll also enjoy annual paid leave, access to our ULS University to support continuous learning and career growth, two volunteering days each year to participate in community activities, and flexible working arrangements designed to support work-life balance. Disclaimer: This role is gender-neutral and open to all qualified applicants, regardless of gender identity or expression. What you'll experience working for ULS UL Solutions has been pioneering change since 1894 and we're still leading the way. From day one, we've blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science. That's where you come in - because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe. This is more than a job. It's a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today - and tomorrow. As a member of our safety science community, you'll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world. Everyone here is unique. But we're also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change. Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future - one where everyone benefits. Join UL Solutions to be at the centre of safety. To learn more about us and the work we do, visit ABOUT US A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

Service Advisor Franchised Motor Dealership - North London Our client is looking for a driven experienced Service Advisor to join their prestige aftersales department. We are looking for a Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers. Salary: Basic of 30,000 OTE: 42,000+ Monday to Friday 8am - 6pm 1 in 4 Saturdays: 8.30am-1pm What they can offer: Drive a great deal with discounts on new and used cars, plus servicing offers Company pension scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. If you're looking for a new challenge, apply today with an up to date CV. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission

Role: Head of Retention Location: Altrincham (hybrid working 3 days office/2 days home) Salary: Up to 70,000 + bonus + benefits Hours: 37.5 hours per week This is a new and exciting role as my client's team is growing for a Head of Retention. To drive a strong commercial culture where customer conversation is treated as an opportunity to retain, renew or protect value. You will take ownership of the retention function. Looking after customer retention performance, renewal growth and churn reduction. Reporting directly to the Customer Value Director. Are you a commercial thinker with experience leading a telesales or contact centre team? Do you have a clear understanding of subscription management and customer lifecycle? Can you drive performance and motivation of your team? The role is responsible for translating customer value, lifecycle and churn strategy into day-to-day operational execution, ensuring the Retention Telesales team is commercially focused, data-led, highly motivated and performance-driven. Are you hands-on with experience working fast paced and able to turn insight into targeted activity that improves save rates, renewal performance, customer value and base growth. This is more than a contact centre management role. Responsibilities of the Head of Retention: Own day-to-day delivery of retention, renewal and save performance across the Retention team. Set clear targets for save rate, renewal volume, answer rate, conversion, outbound productivity, deal quality and customer value protection. Work closely with the Customer Value Director to translate retention and CVM strategy into clear operational plans. Monitor performance against targets and drive action where results are behind expectation. Lead, support and develop Retention Team Managers and Senior Advisors. Identify capability gaps and implement team coaching plans to improve save rate, negotiation quality and renewal conversion. Build a motivated, resilient and sales-focused team culture. Set clear standards around professionalism, customer handling, negotiation, objection handling and follow-up ownership. Use data and behavioural insight to identify churn risks within the customer base Work with analytics, CX, finance, marketing and operational teams to understand the drivers of churn, suspension, cancellation and non-renewal. Use performance data to understand what is working, what is not, and where action is needed. Experience Required for this Head of Retention role: Experience leading telesales, retention or outbound contact centre teams. Proven ability to manage sales or retention performance through targets, coaching and structured performance management. Strong commercial awareness and understanding of customer value, churn, renewals and base growth. Data-led and analytically confident, with the ability to interpret performance data and turn insight into action. Experience setting goals, managing KPIs and improving conversion performance. Strong people leadership skills, including coaching, motivation, accountability and manager development. Comfortable working hands-on in a growing or changing business. Strong understanding of customer conversations, objection handling, negotiation and save activity. Ability to work cross-functionally with insight, marketing, finance, customer service and operations. Confident communicating with senior stakeholders and presenting clear recommendations. Please follow the link to apply for this Head of Retention role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

We have an exciting contract opportunity working for Financial services client based in Manchester. DESCRIPTION: Ready to be at the heart of European dealer finance? Join our dynamic Wholesale team, a crucial part of clientsBank plc, where we play a pivotal role in empowering Dealers across the UK, Ireland, France, Italy, and Spain. We provide essential financial products that fuel sales and growth in these key markets. This isn't just an admin role; it's a chance to be the friendly, expert face of our clients international dealer network. Our team is fast-paced, highly collaborative, and deeply committed to delivering exceptional service and satisfaction. What You'll Be Doing (Think Impact, Not Just Tasks!): As a Multi-Market Wholesale Administrator, you'll be a central figure, managing key financial processes and building relationships across borders. Your day will be varied and engaging, involving: Being the Go-To Expert: You'll be the first point of contact for queries from dealers, internal teams (like Ford Motor Company or National Sales Companies, FCGBC our supporting team based in India, colleagues based in European Locations), and external partners across your assigned markets, using your excellent language skills daily via phone, email, and messaging. Navigating Multi-Market Operations: Taking ownership of diverse wholesale tasks specific to our multi-market remit, ensuring smooth operations across different regions. Mastering Financial Control: Diving into the core of dealer finance by accurately managing debt control, handling daily collections, and expertly clearing and reconciling payments on our in-house systems. This includes resolving tricky unapplied suspense items. Supporting Dealer Flexibility: Processing settlements, clearances, exposures, and handling rewrites on an ad-hoc basis to support dealer financial needs. Collaborating Across Teams: Lending your expertise and support to other business centre teams within our Manchester Business Centre (MBC), FCGBC, Wholesale, and Dealer Credit operations whenever needed. Driving Improvement & Knowledge Sharing: Actively contributing to projects like Global Optimisation, assisting with knowledge transfer documentation, providing training support to the FCGBC team, and conducting quality checks to help us continuously improve the service we offer our dealers. Tackling Projects: Getting involved in assigned projects, in Wholesale or supporting our Major Daily Rental Operations (MDRO), aimed at enhancing our service proposition to the dealer network. Being a Team Player: Stepping in to support your colleagues by learning and covering all MBC Wholesale and MDRO tasks for all markets, especially during periods of absence. Contributing Ad Hoc: Taking on additional reporting and assignments as required to support the team and ongoing initiatives, including new system launches. What You'll Bring (Your Skills & Experience): Language Powerhouse: Excellent verbal and written business-level language skills in English and French. Skills in one of the other required Business languages is a plus (Italian or Spanish). You'll be using these daily to communicate effectively with our customers and partners. Customer Champion: A genuinely positive and proactive approach to providing outstanding customer/dealer service, taking full accountability for resolving queries or knowing when and how to escalate effectively. Reliable & Efficient: Confidence in managing your workload and meeting deadlines with minimal supervision, always maintaining high levels of quality and efficiency. Eager Learner: A proven ability to quickly acquire and apply new knowledge and skills, thriving on on-the-job training opportunities. Collaborative Communicator: Excellent interpersonal skills and the ability to communicate clearly and effectively with a wide range of people. Resilient Team Player: You demonstrate a strong focus on delivering results, you're a valued contributor to the team, and you show resilience and adaptability, achieving objectives even when faced with challenges. Flexible & Adaptable: Comfortable working in an ever-changing environment where priorities may shift. Customer Advocate: A clear understanding of what the fair treatment of customers means and a commitment to ensuring this is consistently applied in your work. SKILLS REQUIRED: Why Join Our Team? You'll be part of a supportive and dynamic team environment within FCE Bank plc, an organisation committed to providing a working environment that meets both business and individual needs. Learning & Development: Mandatory Banking, Compliance, and Fair Treatment of Customers training will be provided to ensure you have all the tools you need to succeed. Hybrid Working: This position is based in our MBC, offering a hybrid working model. You'll be expected to attend the MBC for 3 days a week, with flexibility on which days according to business requirements after training completed. Unique Schedule: Our Wholesale team operates between 08:15 and 16:30 Monday to Friday. Your specific shift will be aligned with the telephone operating hours for the language markets you support and overall business needs. European Focus: You'll sometimes be required to work on UK bank holidays that are not bank holidays in Europe. Don't worry, a day off in lieu will be granted for any UK bank holiday worked! Growth Potential: Reporting to the Wholesale Team Leader, this role offers the potential to rotate into other roles of the same grade within the MBC, providing opportunities to broaden your experience. ADDITIONAL INFORMATION: We're looking to fill this position as soon as possible, with the following details: Candidates ideally need to start by 17th August 2026 Location: Hybrid (minimum 3 days per week in the office could be 5 days to begin for training purposes) If you want to know more about this exciting opportunitu please APPLY NOW

An exciting opportunity has arisen for an HR Advisor to work for BAE Systems in Barrow-in-Furness on a 12 month maternity cover contract. As an individual in the People Services field, the role holder will focus on the following; - Contributes to the development of and understands the IBP of the relevant business area. - Identifies people and organisation requirements underpinning the Integrated Business Plan with a view to driving enhanced customer value. - Works with Centres of Excellent and the wider HR model to integrate solutions and to evaluate suitability to sector requirements. - Embeds competitive practice, policies, frameworks, governance, education and supporting tools across HR domains - Applies a developed understanding of line of business or sector engaging relevant stakeholders to implement change - Supports the analysis of line of business or sector people data and feeds into the CoE, to benchmark and to implement short and long term solutions that improve performance, demonstrating value add - Contributes to opportunities for increased effectiveness and cohesion across BAE Systems through enterprise-wide knowledge sharing, as part of CoE driven enterprise-wide steering groups and programmes of work - Drives engagement with critical HR processes, with the support of by tools e.g. Success Factors - Helps broker high quality, precise and robust end to end support to internal customers - Works across line of business or sector strategic leadership, management and other partners to deploy coordinated, business-oriented solutions. As an individual at this role level, the role holder is expected to Advise and acts as a point of contact for employees and/or HR on their respective field - Manage and resolves queries - Report into the Senior or non-senior HR Lead or Partner - First port of call for a number of aspects in the organisation - Ensure queries are dealt with promptly and reliably - Provide operational advice on a range of people issues - Assist with monitoring key metrics and using HR information systems to input and compile data - Operates in a manufacturing, unionised, project-based organisation - Influence and coach others in line with business priorities - Unlikely to have direct responsibility of budgets - Work closely with HR Managers, Leads / Partners and Associates - Resolve employee relation queries - Be a professional with a comprehensive knowledge of People processes, procedures and the Company Knowledge: - Fundamental experience of HR policies and procedures, basic understanding of Employment law. Skills: - Operates in a manufacturing and/or cross functional, unionised environment - Problem solver and solution orientated Qualifications; - CIPD Level 5 About the team; - Supporting a stakeholders in a multi-disciplined unionised environment in operations, engineering and integration/support disciplines). The team consists of a team of 20 HR professionals. We require In-depth experience in providing guidance to stakeholder of our HR policies and procedures confidently in what can be complex cases and ability to problem solve with a solution orientated mindset. Some experience of organisational design would be an advantage. Morson is acting as an employment business in relation to this vacancy. Human Resources; HRBP; CIPD; HR Generalist; ER; Employment Relations; Employee Relations; Employer Relations; Coaching; Resource Planning; Trade Unions; Stakeholder management; People development; Talent Management; Succession Planning; HR Policies; Change Management; Mediation; HR Advisor; HR Specialist; Employment Law; People Management; Learning and Development; Capability Development; Early Careers

Customer Service Advisor Location: City of London Salary: 16 per Hour Hours: 2pm - 11pm / Hybrid working, 3 days in the office and 2 days from home. Are you passionate about delivering outstanding customer service? Do you enjoy speaking with people and solving problems? We're recruiting on behalf of a growing fintech company looking for a Customer Service Advisor to join their friendly and supportive team. This is a fantastic opportunity to build your career within an innovative business that offers excellent training, career progression and a positive working environment. Key Responsibilities Handling inbound customer calls. Providing excellent customer service and resolving customer queries. Updating customer information accurately on internal systems. Investigating and resolving issues in a timely manner. Working collaboratively with colleagues to deliver the best customer experience. Ensuring all work is completed in line with company policies and procedures. About You Previous customer service or call centre experience is desirable. Excellent communication and listening skills. Strong problem-solving ability and attention to detail. Confident using computer systems and learning new software. Positive, professional and customer-focused approach. Able to work effectively in a fast-paced environment. If you're looking to join a growing fintech company where you can develop your skills and progress your career, we'd love to hear from you. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Role: Immigration Paralegal/Caseworker - IAAS Level 2 Accredited Leading law firm looking to recruit dedicated Immigration Paralegals for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our client's accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO accredited and regulated by the Solicitors Regulation Authority. Immigration Department Background: Our client's Immigration lawyers have an established reputation in acting for high net worth individuals, new and established business men and women, and innovative and skilled individuals under the Tier 1 visa categories. The department has a number of highly skilled lawyers who have trained as barristers, and undertake complex appeal cases up to the Court of Appeal and the Supreme Court. The department offers a wide range of services to European Economic Area (EEA) and non-EEA individuals and families wishing to enter, remain, or settle in the UK. In addition, our client's Immigration department is renowned for their extensive experience in Asylum claims and challenging human rights violations for unaccompanied minors and victims of torture, trafficking, and domestic abuse. In these cases, our client's practitioners are committed to assisting no matter their individual client's circumstance. Main Duties and Responsibilities: Report directly to Department Director Professional pro-active approach, strong client care skills and a sensitive and sympathetic understanding of clients' needs Assisting with casework including dealing with a range of Immigration matters (LAA Funded and Private client work) as well as undertaking your own advocacy Attending clients, taking instructions and preparing cases Dealing with correspondence Preparing and managing funding applications to the Legal Aid Agency, Preparing draft documents including witness statements and processing evidence Preparing applications to meet Home Office requirements (incl drafting application forms, index of documents and letters of representations) Attending conferences and court Maintaining accurate time costing procedures Implementing any recommendations made by your supervisor following monthly file reviews ensuring that these are dealt with promptly Ensuring compliance with file management. Key Skills Required: Accredited at IAAS Level 2, or prepared to pursue accreditation. Demonstrate passion and experience in a broad range of publically funded Immigration Law A strong academic background with a Law degree Legal experience as an Immigration Paralegal/Advisor Clear understanding and application of Immigration Laws Business acumen and the ability to market the Company Excellent communications skills to work effectively with all types of people Excellent analytical and organisational skills and ability to use own initiative but know when to seek guidance Committed team player, self -motivated and professional Excellent IT Skills -familiar with Microsoft Office applications and document management skills This list is not exhaustive and there may be other duties as reasonably required. This position is open to candidates in London and nationwide. The company is committed to Equal Opportunities and embraces diversity and inclusivity of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. About Gemini Recruitment: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. If you are keen to begin your career with a firm that's committed to training a new generation of Solicitors, apply now for one of our agents to contact you. By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company and you accept the T&C's, Privacy Policy and Disclaimers which can be found at website.

Role: Immigration Paralegal/Caseworker - IAAS Level 1 Accredited Leading law firm looking to recruit dedicated Immigration Paralegals for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our client's accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO accredited and regulated by the Solicitors Regulation Authority. Immigration Department Background: Our client's Immigration lawyers have an established reputation in acting for high net worth individuals, new and established business men and women, and innovative and skilled individuals under the Tier 1 visa categories. The department has a number of highly skilled lawyers who have trained as barristers, and undertake complex appeal cases up to the Court of Appeal and the Supreme Court. The department offers a wide range of services to European Economic Area (EEA) and non-EEA individuals and families wishing to enter, remain, or settle in the UK. In addition, our client's Immigration department is renowned for their extensive experience in Asylum claims and challenging human rights violations for unaccompanied minors and victims of torture, trafficking, and domestic abuse. In these cases, our client's practitioners are committed to assisting no matter their individual client's circumstance. Main Duties and Responsibilities: Report directly to Department Director Professional pro-active approach, strong client care skills and a sensitive and sympathetic understanding of clients' needs Assisting with casework including dealing with a range of Immigration matters (LAA Funded and Private client work) as well as undertaking your own advocacy Attending clients, taking instructions and preparing cases Dealing with correspondence Preparing and managing funding applications to the Legal Aid Agency, Preparing draft documents including witness statements and processing evidence Preparing applications to meet Home Office requirements (incl drafting application forms, index of documents and letters of representations) Attending conferences and court Maintaining accurate time costing procedures Implementing any recommendations made by your supervisor following monthly file reviews ensuring that these are dealt with promptly Ensuring compliance with file management. Key Skills Required: Accredited at IAAS Level 1, or prepared to pursue accreditation. Demonstrate passion and experience in a broad range of publically funded Immigration Law A strong academic background with a Law degree Legal experience as an Immigration Paralegal/Advisor Clear understanding and application of Immigration Laws Business acumen and the ability to market the Company Excellent communications skills to work effectively with all types of people Excellent analytical and organisational skills and ability to use own initiative but know when to seek guidance Committed team player, self -motivated and professional Excellent IT Skills -familiar with Microsoft Office applications and document management skills This list is not exhaustive and there may be other duties as reasonably required. This position is open to candidates in London and nationwide. The company is committed to Equal Opportunities and embraces diversity and inclusivity of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. About Gemini Recruitment: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. The recruitment process will fully comply with GDPR and other applicable laws. Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role. If you are keen to begin your career with a firm that's committed to training a new generation of Solicitors, apply now for one of our agents to contact you. By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company and you accept the T&C's, Privacy Policy and Disclaimers which can be found at website.

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong click apply for full job details

We are seeking a HR Director for our client to take ownership of the UK People strategy and lead the function into its next chapter This is a genuinely broad, high-impact role. The UK business operates autonomously often leading international HR initiatives, so you'll have real license to shape the function and make the role your own. You'll be part of the Leadership Team and lead a UK HR team. While the role is strategic in nature, you'll be working within a flat, hands-on organisation - day-to-day operational tasks are managed by the wider HR team, freeing you up to focus on strategy, culture, and driving change, while staying close enough to the business to know what's really going on. This is a hybrid role based at the company's offices based within commutable distance of Cambridge and Essex. Key Responsibilities Own and drive the full UK HR strategy end-to-end Partner closely with the Global HR function on cross-border projects and initiatives Lead, coach, and develop the UK HR team Accountable for the delivery of an effective HR function and HR budget Act as a trusted advisor to the CEO and wider UK leadership team Ensuring policies and procedures are designed to get the best out of the organisations people Bring fresh energy and ideas to a business with diverse leadership team eager to evolve Support and engage with a unionised site as part of the wider employee relations remit The successful candidate Previous experience as an HR Director or the ability to step into a director level role Strong working knowledge of UK employment legislation Proven experience leading and developing an HR team Develop strategies for employee engagement and performance management High energy, drive, and genuine enthusiasm for shaping a function and making it your own An engineering/manufacturing background would be highly advantageous but not essential This is a fantastic opportunity with the chance to genuinely shape and own the UK HR agenda. The salary on offer is £80,000 p.a. plus benefits including 25 days holiday, Pension, Life Insurance and Employee Assistance Program.

hackajob is collaborating with Wise to connect them with exceptional professionals for this role. Company Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . Job Description Due to continued and rapid growth we're on the hunt for a Finance Business Partner to join our FP&A team in London. You'll be part of the team that helps pilot the rocket ship. Your mission: You will be a strategic partner to senior stakeholders in the Servicing team (including Customer Support, Financial Crime, and KYC), helping them scale costs effectively and proactively identify insights to support decision making. You will lead the delivery of the planning process for Servicing, improving our ability to forecast complex headcount requirements and operating costs to enable sustainable growth and lower prices for customers. You will design and own scalable financial frameworks to analyse Wise's cost base. You'll identify risks and opportunities and influence change across the Servicing tribe through data-driven storytelling You'll provide deep dives on key metrics and perform variance analysis (Actuals vs. Forecast) to drive forecast accuracy and strategic decision-making. You'll use this deep knowledge to help build a narrative on our results and manage communications and reporting to various stakeholders including Department leads and our leadership team You will proactively share knowledge across the Finance tribe, representing your team in cross-functional initiatives and mentoring junior colleagues on their operational deliverables. Qualifications Proven experience acting as a trusted advisor to senior department leads, with the ability to negotiate and influence upwards. Extensive experience building complex financial models (ideally through a planning tool such as Anaplan) and owning end-to-end cost analysis. Proven track record of managing high-volume headcount planning and capacity modeling, ideally in an operational or customer-facing environment. Experience in establishing effective policies and procedures, implementing cost controls and monitoring ongoing spend Have an ability to go beyond the numbers and understand the bigger picture Detail oriented, great at working autonomously and meeting deadlines You have excellent communication skills and are able to influence others You have a professional finance qualification such as the ACA / ACCA / CIMA or equivalent (MBA or masters in Finance) Skills: Passionate about what we're building at Wise. Strong project management skills and ability to cut through complexity Love digging in data, numbers, thinking systematically, and analysing inter-dependencies. Strong communicator: articulate, clear, strategic - with the ability to influence senior stakeholders Keen to roll up sleeves and get the job done Humble, comfortable operating with a level of uncertainty, keen to learn. Able to operate to defined timelines while bringing together a diverse stakeholder group. Able to work across multiple teams, offices, time-zones (and travel when needed!) with flexibility and a can do attitude. Additional Information £68,000-£90,000 For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Salary c£65,000 + benefits package Join us as the UK & Ireland Data Protection Officer and play a pivotal role in shaping and safeguarding the privacy framework across cardfactory, (url removed) and Garlanna. In this influential position, you'll act as a trusted, independent advisor-ensuring our organisation meets its obligations under UK GDPR, EU GDPR, PECR, ePrivacy and related legislation. You'll lead the way in embedding a strong culture of privacy by design, guiding stakeholders at all levels, and championing accountability across our UK and Ireland operations. As the primary contact for regulators, data subjects and internal teams, you'll oversee compliance, identify and mitigate privacy risks, and ensure robust policies and controls are in place. If you're ready to make a significant impact by driving a proactive, risk-aware approach to data protection, we'd love to hear from you. At cardfactory, we believe in smart working. That means you'll spend around two days a week at our Wakefield support centre, with the flexibility to work from home the rest of the time. What you'll do: Data Protection Strategy: Develop, implement and maintain a comprehensive Data Protection Strategy aligned to organisational goals and legislation. Own and update the Record of Processing Activities (ROPA). Policies & Documentation: Maintain all data protection policies, procedures and documentation, including DPIAs, privacy notices, breach logs and SAR logs. Support development of the Information Security Management System. Compliance Management: Lead audits and compliance activities to meet UK/EU GDPR, PECR and other regulatory requirements. Run the GDPR and data privacy steering committee. Monitoring & Audit: Conduct ongoing assessments and internal audits to ensure adherence to data protection standards. Review contracts to ensure appropriate legal and technical safeguards. Regulatory Liaison: Act as the primary contact for the ICO, DPC and other regulatory bodies, managing enquiries, investigations and reporting duties. Incident & Breach Management: Lead breach assessments, investigations and reporting, ensuring effective mitigation, documentation and communication. Training & Awareness: Design and deliver training initiatives, keeping colleagues informed on data protection requirements, risks and emerging trends. Leadership: Advise senior leaders and business units on privacy risks and compliance. Provide leadership and mentoring to the team. Supplier Risk Management: Oversee governance and risk assessments for third-party suppliers to ensure compliance and security standards are met. Collaboration & Consultancy: Act as the first point of contact for data privacy queries. Work cross-functionally to ensure a consistent, business-aligned approach to data protection. Risk Management: Identify, assess and mitigate data privacy risks, ensuring clear reporting to the appropriate stakeholders. What you'll need: Strong risk management capability and ability to deliver practical, commercially-aware solutions. Strong influencing skills (soft / hard / active listening etc.) - and the ability to blend and adapt them to the situation and intended audience. Able to implement a holistic security program of strategy, policies, processes and technologies. Being able to balance legislative requirements taking into consideration a commercial viewpoint People management skills to direct and manage a small team of data privacy specialists. Experience: Substantial experience in a DPO role, managing privacy operations complaints with the GDPR and PECR. Experience leading, developing and managing teams. Familiarity with Microsoft Purview, One Trust and other similar DSAR management and tooling. Experience working in fast-paced and complex environments, working across multiple business units. Experience with ISO 27001, ISO27701, ISAE 3000/3402 or other information security standards and frameworks. There is no fixed closing date for this role, so we encourage you to apply early as we may close the vacancy once we've received enough applications.

NEW HR ADVISOR JOB BASED IN NEWTOWN. Our client are seeking a proactive and people focused HR Advisor to join our team in Newtown, supporting our Welsh manufacturing operations. This is an excellent opportunity for an HR professional who enjoys building strong relationships, managing complex employee relations matters, and contributing to the wider people strategy of a global organisation. Job requirements of the HR Advisor: Provide expert advice and guidance on employee relations matters including disciplinaries, grievances, absence management, performance management, capability processes, and redundancy situations. Support managers with recruitment activities and workforce planning Ensure HR policies and procedures remain compliant, effective, and aligned with business objectives. Contribute to the implementation of HR projects and cultural improvement initiatives. Maintain accurate HR records and support HR reporting and analytics. Requirements as a HR Advisor: Previous experience within a similar HR Advisor or HR Generalist role. Strong understanding of UK employment law and HR best practice. The ability to handle confidential information with professionalism and discretion. If you are interested in this HR Advisor job in Newtown. then APPLY NOW!

hackajob is collaborating with Barclays to connect them with exceptional professionals for this role. Join us as a Jira and Confluence Enablement Engineer at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. To be successful as a Jira and Confluence Enablement Engineer you should have experience with: Administrating Jira and Confluence data Troubleshooting Problem solving, incident response and handling Customer experience Other highly valued skills include: Groovy scripting Atlassian qualification Regulatory financial experience Awareness of AWS infrastructure, EC2 Chef, Deployment Tools, GitOps This role will be based out of our Knutsford campus. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong click apply for full job details