An opportunity has arisen for a Finance Supervisor / Finance Team Leader to join a not-for-profit housing association providing affordable housing, supported accommodation, and community services. As a Finance Supervisor / Finance Team Leader, you will oversee key finance operations, supervise day-to-day processing activities and support the efficient running of the finance function. This permanent role offers a salary range of £33,000 - £35,000 and benefits. Flexible working arrangements, including remote working and the option to work from other locations as required. You will be responsible for: Overseeing the day-to-day operation of the sales ledger, purchase ledger, banking and nominal ledger. Maintaining cashbooks and completing bank reconciliations across multiple accounts. Ensuring rent income records reconcile accurately with financial records. Posting journals and maintaining the nominal ledger. Supervising sales ledger activities, including invoicing, postings and resolving queries. Supervising purchase ledger processes, ensuring invoices are processed accurately and payment runs are completed on time. Monitoring rent collection activities and ensuring reconciliations are completed promptly. Assisting with the maintenance of the fixed asset register. Ensuring compliance with financial procedures and internal policies. Managing your own workload while providing guidance and support to the wider finance team. What we are looking for: Previously worked as a Finance Supervisor, Senior Finance Assistant, finance Team leader, Accounts Team Leader, Senior Finance Officer, Finance Operations Supervisor, Accounts Supervisor, Accounts Team Leader, Finance Coordinator, Assistant Finance Manager, Finance Officer, Senior Accounts Assistant, Finance Administrator, Accounts Team Leader, Purchase Ledger Supervisor, Sales Ledger Supervisor, Housing Finance Officer or in a similar rol Minimum 2 years of experience working within a busy finance or accounting office environment. Qualified through finance experience or equivalent practical knowledge. Experience using accounting software and payroll systems (beneficial) Strong bank reconciliation and ledger management experience. Good understanding of sales ledger, purchase ledger and banking processes. Highly skilled in using spreadsheets and word processing software. Ability to supervise and support finance colleagues while meeting operational targets. GCSEs (or equivalent) in English and Mathematics. Able to handle confidential financial information accurately. What's on offer: Competitive Salary 33 days' annual leave including bank holidays, increasing with service. Option to buy or sell annual leave. Health Cash Plan following probation. Employee Assistance Programme. Pension scheme. Life assurance. Personal accident cover. Employee discounts and benefits portal. Essential car user allowance where applicable. Agile and flexible working arrangements. Supportive working environment with opportunities for development. This is an excellent opportunity to join a respected organisation where you can develop your career while making a valuable contribution. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Aug 15, 2026
Full time
An opportunity has arisen for a Finance Supervisor / Finance Team Leader to join a not-for-profit housing association providing affordable housing, supported accommodation, and community services. As a Finance Supervisor / Finance Team Leader, you will oversee key finance operations, supervise day-to-day processing activities and support the efficient running of the finance function. This permanent role offers a salary range of £33,000 - £35,000 and benefits. Flexible working arrangements, including remote working and the option to work from other locations as required. You will be responsible for: Overseeing the day-to-day operation of the sales ledger, purchase ledger, banking and nominal ledger. Maintaining cashbooks and completing bank reconciliations across multiple accounts. Ensuring rent income records reconcile accurately with financial records. Posting journals and maintaining the nominal ledger. Supervising sales ledger activities, including invoicing, postings and resolving queries. Supervising purchase ledger processes, ensuring invoices are processed accurately and payment runs are completed on time. Monitoring rent collection activities and ensuring reconciliations are completed promptly. Assisting with the maintenance of the fixed asset register. Ensuring compliance with financial procedures and internal policies. Managing your own workload while providing guidance and support to the wider finance team. What we are looking for: Previously worked as a Finance Supervisor, Senior Finance Assistant, finance Team leader, Accounts Team Leader, Senior Finance Officer, Finance Operations Supervisor, Accounts Supervisor, Accounts Team Leader, Finance Coordinator, Assistant Finance Manager, Finance Officer, Senior Accounts Assistant, Finance Administrator, Accounts Team Leader, Purchase Ledger Supervisor, Sales Ledger Supervisor, Housing Finance Officer or in a similar rol Minimum 2 years of experience working within a busy finance or accounting office environment. Qualified through finance experience or equivalent practical knowledge. Experience using accounting software and payroll systems (beneficial) Strong bank reconciliation and ledger management experience. Good understanding of sales ledger, purchase ledger and banking processes. Highly skilled in using spreadsheets and word processing software. Ability to supervise and support finance colleagues while meeting operational targets. GCSEs (or equivalent) in English and Mathematics. Able to handle confidential financial information accurately. What's on offer: Competitive Salary 33 days' annual leave including bank holidays, increasing with service. Option to buy or sell annual leave. Health Cash Plan following probation. Employee Assistance Programme. Pension scheme. Life assurance. Personal accident cover. Employee discounts and benefits portal. Essential car user allowance where applicable. Agile and flexible working arrangements. Supportive working environment with opportunities for development. This is an excellent opportunity to join a respected organisation where you can develop your career while making a valuable contribution. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
I'm currently working with a Housing Association based in North London who are looking to appoint an Interim Income Officer on an initial 3-month contract , with a possibility of extension. This role will focus on rent arrears management across General Needs and Supported Housing, with responsibility for the full income recovery process, including early intervention, repayment arrangements, court preparation and possession proceedings where required. Key Details: Role: Income Officer Rate: Competitive Hourly Rate Location: North London Contract: Initial 3 months Hours: 35 hours per week (Hybrid Working) Key Experience Required: Income Officer / Income Recovery experience within social housing Rent arrears management PCOL experience Court attendance and possession proceedings Universal Credit & Housing Benefit knowledge Tenancy sustainment and support for vulnerable residents The successful candidate will manage arrears cases from early intervention through to court action, so recent possession and legal enforcement experience is essential. If this role is of interest, please send over your updated CV to (url removed) Muhammad Uthmaan Ali (url removed) (phone number removed) The Oyster Partnership Ltd. is an equal opportunities employer and welcomes applications from all candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All applicants must have the right to work in the UK. We are unable to offer visa sponsorship for this role. Proof of eligibility will be requested before any offer is confirmed. By applying, you consent to processing your personal data in accordance with UK GDPR and our Privacy Policy, for the purposes of this recruitment process only. Your data will be held securely and not shared with third parties without consent.
Aug 15, 2026
Contractor
I'm currently working with a Housing Association based in North London who are looking to appoint an Interim Income Officer on an initial 3-month contract , with a possibility of extension. This role will focus on rent arrears management across General Needs and Supported Housing, with responsibility for the full income recovery process, including early intervention, repayment arrangements, court preparation and possession proceedings where required. Key Details: Role: Income Officer Rate: Competitive Hourly Rate Location: North London Contract: Initial 3 months Hours: 35 hours per week (Hybrid Working) Key Experience Required: Income Officer / Income Recovery experience within social housing Rent arrears management PCOL experience Court attendance and possession proceedings Universal Credit & Housing Benefit knowledge Tenancy sustainment and support for vulnerable residents The successful candidate will manage arrears cases from early intervention through to court action, so recent possession and legal enforcement experience is essential. If this role is of interest, please send over your updated CV to (url removed) Muhammad Uthmaan Ali (url removed) (phone number removed) The Oyster Partnership Ltd. is an equal opportunities employer and welcomes applications from all candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All applicants must have the right to work in the UK. We are unable to offer visa sponsorship for this role. Proof of eligibility will be requested before any offer is confirmed. By applying, you consent to processing your personal data in accordance with UK GDPR and our Privacy Policy, for the purposes of this recruitment process only. Your data will be held securely and not shared with third parties without consent.
Housing Officer Location: East London Salary: Competitive £26k to £28k (dependent on experience) Hours: Monday to Friday, 9:00am to 5:50pm Contract Type: Full-Time About the Role We are seeking a dedicated and compassionate Housing Officer to join our growing team in East London. Working in partnership with local authorities, we provide housing management services for vulnerable individuals and families. This is a rewarding opportunity for someone who is passionate about supporting people, resolving housing-related issues, and making a positive difference within the community. You will work closely with tenants, local authorities, contractors, and support services, reporting directly to the Housing Manager. The role is site-based and requires travel between two locations. Benefits Flexible working arrangements where operationally possible. Comprehensive training provided both on-site and at Head Office prior to starting. Excellent career progression opportunities with a strong track record of promoting staff into Team Leader and Management positions. Staff social events and organised team-building days. Supportive and collaborative working environment. Opportunity to develop specialist housing and safeguarding knowledge. Responsibilities Act as the first point of contact for tenant enquiries and housing-related issues. Manage tenant complaints effectively, professionally, and sensitively. Investigate and address anti-social behaviour cases, liaising with relevant agencies where required. Provide support and guidance to vulnerable individuals and families. Work across two housing sites to ensure effective day-to-day housing management. Liaise with local authorities regarding emergency placements, relocations, and safeguarding concerns. Coordinate with contractors to ensure maintenance and repair works are completed promptly. Maintain accurate tenant records and case notes. Support the Housing Manager in ensuring properties are managed in accordance with company policies and procedures. Respond proactively and appropriately to emergencies and urgent housing matters. Person Specification Essential Criteria Experience working with vulnerable individuals, families, or communities. Strong understanding of safeguarding responsibilities and procedures. Excellent communication and interpersonal skills. Ability to manage challenging situations professionally and calmly. Capable of working independently and using initiative to resolve issues. Full UK driving licence and access to a vehicle. Strong organisational and problem-solving skills. Empathetic, resilient, and committed to supporting vulnerable people. Desirable Criteria Previous experience within housing management, supported housing, homelessness services, social housing, or a related sector. Knowledge of housing legislation and tenancy management. Experience working with local authorities and external support agencies. Understanding of anti-social behaviour case management. Relevant qualification in Housing, Social Care, Support Work, or a related field. Additional Information A full Enhanced DBS check will be required before employment can commence. How to Apply If you have the experience, compassion, and commitment to support vulnerable individuals and help create safe, stable housing environments, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and suitability for the role.
Aug 14, 2026
Full time
Housing Officer Location: East London Salary: Competitive £26k to £28k (dependent on experience) Hours: Monday to Friday, 9:00am to 5:50pm Contract Type: Full-Time About the Role We are seeking a dedicated and compassionate Housing Officer to join our growing team in East London. Working in partnership with local authorities, we provide housing management services for vulnerable individuals and families. This is a rewarding opportunity for someone who is passionate about supporting people, resolving housing-related issues, and making a positive difference within the community. You will work closely with tenants, local authorities, contractors, and support services, reporting directly to the Housing Manager. The role is site-based and requires travel between two locations. Benefits Flexible working arrangements where operationally possible. Comprehensive training provided both on-site and at Head Office prior to starting. Excellent career progression opportunities with a strong track record of promoting staff into Team Leader and Management positions. Staff social events and organised team-building days. Supportive and collaborative working environment. Opportunity to develop specialist housing and safeguarding knowledge. Responsibilities Act as the first point of contact for tenant enquiries and housing-related issues. Manage tenant complaints effectively, professionally, and sensitively. Investigate and address anti-social behaviour cases, liaising with relevant agencies where required. Provide support and guidance to vulnerable individuals and families. Work across two housing sites to ensure effective day-to-day housing management. Liaise with local authorities regarding emergency placements, relocations, and safeguarding concerns. Coordinate with contractors to ensure maintenance and repair works are completed promptly. Maintain accurate tenant records and case notes. Support the Housing Manager in ensuring properties are managed in accordance with company policies and procedures. Respond proactively and appropriately to emergencies and urgent housing matters. Person Specification Essential Criteria Experience working with vulnerable individuals, families, or communities. Strong understanding of safeguarding responsibilities and procedures. Excellent communication and interpersonal skills. Ability to manage challenging situations professionally and calmly. Capable of working independently and using initiative to resolve issues. Full UK driving licence and access to a vehicle. Strong organisational and problem-solving skills. Empathetic, resilient, and committed to supporting vulnerable people. Desirable Criteria Previous experience within housing management, supported housing, homelessness services, social housing, or a related sector. Knowledge of housing legislation and tenancy management. Experience working with local authorities and external support agencies. Understanding of anti-social behaviour case management. Relevant qualification in Housing, Social Care, Support Work, or a related field. Additional Information A full Enhanced DBS check will be required before employment can commence. How to Apply If you have the experience, compassion, and commitment to support vulnerable individuals and help create safe, stable housing environments, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and suitability for the role.
Property Services Manager for housing and support residential properties across East Anglia. Covering repairs, asset management and compliance for the organisation. Client Details We're Solo Housing (East Anglia) and whilst we may be small, we are perfectly formed, unique and not afraid to dream big. In short, we are on a mission to make a difference. Our head office is in Bury St Edmunds, we offer flexible agile working and have properties across Norwich, Ipswich and Colchester. Originally established in 1985 as the Campaign for Single Homeless (COSH), we became Solo Housing (East Anglia) in 1996 and area Registered Provider of Social Housing and a Registered Charity. Since our inception, we've worked tirelessly alongside trusted partner organisations, including local authorities, fellow registered providers, charities and private landlords. Together, we support single people who are facing homelessness, or at risk of losing their home. We have a hugely supportive and knowledgeable Board and our ambitions include steady but significant growth. We currently only own or lease around 80 units and deliver housing with support to single adult homeless people. Our growth plans are to own at least 424 units of housing by March 2031 and to offer General Needs housing as well as Supported Housing. We are on target to grow to 130 units in the next 6 months. Description Responsible for 80 residential units across East Anglia. Housing and supported living. Management of the repairs, asset management and compliance for the portfolio. Line management of a team of 3 including a Building Surveyor, Property Officer and Compliance Co-ordinator. Reporting into the Head of Housing & Support. Management and procurement of external contractors. Liaison with landlords and leases. Budget management. Strategic planning. Profile Commutable distance of East Anglia. Similar experience operating within the social housing sector. High level of knowledge and experience of contract management. Proven track record in delivering property repairs and asset management services. Strong knowledge of housing compliance regulations including gas, electrics, fire safety, asbestos and legionella. Job Offer 45,000 salary 6% employer pension contribution Hybrid agile working 28 days leave + bank holidays Career progression opportunities Health care Training and development
Aug 14, 2026
Full time
Property Services Manager for housing and support residential properties across East Anglia. Covering repairs, asset management and compliance for the organisation. Client Details We're Solo Housing (East Anglia) and whilst we may be small, we are perfectly formed, unique and not afraid to dream big. In short, we are on a mission to make a difference. Our head office is in Bury St Edmunds, we offer flexible agile working and have properties across Norwich, Ipswich and Colchester. Originally established in 1985 as the Campaign for Single Homeless (COSH), we became Solo Housing (East Anglia) in 1996 and area Registered Provider of Social Housing and a Registered Charity. Since our inception, we've worked tirelessly alongside trusted partner organisations, including local authorities, fellow registered providers, charities and private landlords. Together, we support single people who are facing homelessness, or at risk of losing their home. We have a hugely supportive and knowledgeable Board and our ambitions include steady but significant growth. We currently only own or lease around 80 units and deliver housing with support to single adult homeless people. Our growth plans are to own at least 424 units of housing by March 2031 and to offer General Needs housing as well as Supported Housing. We are on target to grow to 130 units in the next 6 months. Description Responsible for 80 residential units across East Anglia. Housing and supported living. Management of the repairs, asset management and compliance for the portfolio. Line management of a team of 3 including a Building Surveyor, Property Officer and Compliance Co-ordinator. Reporting into the Head of Housing & Support. Management and procurement of external contractors. Liaison with landlords and leases. Budget management. Strategic planning. Profile Commutable distance of East Anglia. Similar experience operating within the social housing sector. High level of knowledge and experience of contract management. Proven track record in delivering property repairs and asset management services. Strong knowledge of housing compliance regulations including gas, electrics, fire safety, asbestos and legionella. Job Offer 45,000 salary 6% employer pension contribution Hybrid agile working 28 days leave + bank holidays Career progression opportunities Health care Training and development
Location: Bramlings House, Newbury, RG14 2FP Hours: Full-time, 35 hours per week, Monday to Friday Working Pattern: Site-based, 5 days per week Join A2Dominion as a Support Officer and play a key role in delivering person-centred support to individuals in supported housing, helping people with a range of needs to maintain stable tenancies, build independence and make a genuine difference to their day-to-day lives. An enhanced DBS is required for this role. Key Responsibilities Assess referrals and engage with prospective clients using a person-centred approach. Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact, taking follow up action and coordinating wraparound support if required from other agencies (e.g. Adult Social Care, Criminal Justice, Health services) and internal departments Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner Actively contribute to the collection of data to be used in statutory returns Handle complaints and representations in accordance with A2Dominion s policy and undertake any necessary investigations Work outside of standard office hours, as required, to deliver services, following lone working procedures More About You Educated to GCSE level or equivalent in Maths and English (Grades A - C) A working knowledge and understanding of how to support people in achieving and maintaining independence Housing or Support related qualification is desirable but not essential Experience of providing support to diverse client groups, including individuals with mental health needs and/or substance misuse Knowledge of housing or welfare benefits systems and awareness of safeguarding principles would be desirable Strong organisational and IT skills, including ability to manage workload, meet targets, and use management information systems Ability to network and build strong relationships with partner agencies, community and key stakeholders Ability to communicate effectively at different levels and deal confidently with distressed, aggressive or challenging behaviour Driving Licence and access to own transport Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process, just contact our Resourcing Team. We know some people may hesitate to apply unless they meet every requirement. If that s you, we d still encourage you to apply or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs.
Aug 14, 2026
Full time
Location: Bramlings House, Newbury, RG14 2FP Hours: Full-time, 35 hours per week, Monday to Friday Working Pattern: Site-based, 5 days per week Join A2Dominion as a Support Officer and play a key role in delivering person-centred support to individuals in supported housing, helping people with a range of needs to maintain stable tenancies, build independence and make a genuine difference to their day-to-day lives. An enhanced DBS is required for this role. Key Responsibilities Assess referrals and engage with prospective clients using a person-centred approach. Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact, taking follow up action and coordinating wraparound support if required from other agencies (e.g. Adult Social Care, Criminal Justice, Health services) and internal departments Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner Actively contribute to the collection of data to be used in statutory returns Handle complaints and representations in accordance with A2Dominion s policy and undertake any necessary investigations Work outside of standard office hours, as required, to deliver services, following lone working procedures More About You Educated to GCSE level or equivalent in Maths and English (Grades A - C) A working knowledge and understanding of how to support people in achieving and maintaining independence Housing or Support related qualification is desirable but not essential Experience of providing support to diverse client groups, including individuals with mental health needs and/or substance misuse Knowledge of housing or welfare benefits systems and awareness of safeguarding principles would be desirable Strong organisational and IT skills, including ability to manage workload, meet targets, and use management information systems Ability to network and build strong relationships with partner agencies, community and key stakeholders Ability to communicate effectively at different levels and deal confidently with distressed, aggressive or challenging behaviour Driving Licence and access to own transport Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process, just contact our Resourcing Team. We know some people may hesitate to apply unless they meet every requirement. If that s you, we d still encourage you to apply or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs.
Your new company Our client is a growing provider of supported housing and community-based support services, helping individuals with a range of needs to live independently and access the services they require. Due to continued growth, they are creating a new role to strengthen quality, compliance and service improvement across the organisation. Your new role Internal Auditor / Quality & Compliance Officer - Salary: Circa 45,000 + Benefits An exciting opportunity has arisen for an experienced and analytical professional to join a growing organisation in a newly created role. Due to continued expansion, the organisation is seeking an independent and commercially minded individual to review services, identify improvements, and drive best practice across the business. The Role Working closely with senior leaders and operational managers, you will spend the first 6-12 months conducting a detailed review of services, processes and procedures across the organisation. Initially focusing on Mental Health and Supported Housing services, you will gather feedback from service users, analyse operational data, evaluate existing practices and identify opportunities for improvement. This role requires someone who can challenge constructively, ask insightful questions and provide objective recommendations that enhance service delivery, compliance and operational effectiveness. Over time, the successful candidate will have the opportunity to help design and implement the organisation's internal audit and quality assurance framework. Key Responsibilities Conduct comprehensive reviews of operational processes and service delivery. Engage with service users and stakeholders to gather feedback and identify improvement opportunities. Analyse data, trends and performance information to support recommendations. Review compliance against regulatory and quality standards. Produce detailed reports and present findings to senior management. Provide constructive challenge and independent oversight across services. Support continuous improvement initiatives and organisational development. Assist in the development of internal audit programmes and quality assurance frameworks. About You The ideal candidate will have experience within social care, supported housing, healthcare, compliance, quality assurance or internal audit environments and be confident in engaging with stakeholders at all levels. Essential Experience Understanding of Supported Housing and/or Supported Accommodation services. Knowledge of adult safeguarding procedures. Experience within social care, housing, healthcare or regulated environments. Strong analytical and investigative skills. Experience reviewing processes, procedures and service delivery. Ability to communicate findings and recommendations effectively. Confident, influencing and challenging professionally whilst maintaining positive working relationships. Strong report writing and stakeholder engagement skills. Previous Internal Audit, Quality Assurance or Compliance experience. Desirable Experience Experience working with CQC-regulated services. Background within a regulatory, inspection or governance setting. Experience developing audit programmes or quality frameworks. Experience working for a regulatory or oversight body. What's on Offer The opportunity to shape a brand-new role. Significant exposure to senior leadership teams. The chance to make a real impact on service quality and operational effectiveness. Long-term career development within a growing organisation. This is an excellent opportunity for someone with a keen eye for detail, a passion for continuous improvement and the confidence to provide independent, objective analysis within a highly regulated environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 14, 2026
Full time
Your new company Our client is a growing provider of supported housing and community-based support services, helping individuals with a range of needs to live independently and access the services they require. Due to continued growth, they are creating a new role to strengthen quality, compliance and service improvement across the organisation. Your new role Internal Auditor / Quality & Compliance Officer - Salary: Circa 45,000 + Benefits An exciting opportunity has arisen for an experienced and analytical professional to join a growing organisation in a newly created role. Due to continued expansion, the organisation is seeking an independent and commercially minded individual to review services, identify improvements, and drive best practice across the business. The Role Working closely with senior leaders and operational managers, you will spend the first 6-12 months conducting a detailed review of services, processes and procedures across the organisation. Initially focusing on Mental Health and Supported Housing services, you will gather feedback from service users, analyse operational data, evaluate existing practices and identify opportunities for improvement. This role requires someone who can challenge constructively, ask insightful questions and provide objective recommendations that enhance service delivery, compliance and operational effectiveness. Over time, the successful candidate will have the opportunity to help design and implement the organisation's internal audit and quality assurance framework. Key Responsibilities Conduct comprehensive reviews of operational processes and service delivery. Engage with service users and stakeholders to gather feedback and identify improvement opportunities. Analyse data, trends and performance information to support recommendations. Review compliance against regulatory and quality standards. Produce detailed reports and present findings to senior management. Provide constructive challenge and independent oversight across services. Support continuous improvement initiatives and organisational development. Assist in the development of internal audit programmes and quality assurance frameworks. About You The ideal candidate will have experience within social care, supported housing, healthcare, compliance, quality assurance or internal audit environments and be confident in engaging with stakeholders at all levels. Essential Experience Understanding of Supported Housing and/or Supported Accommodation services. Knowledge of adult safeguarding procedures. Experience within social care, housing, healthcare or regulated environments. Strong analytical and investigative skills. Experience reviewing processes, procedures and service delivery. Ability to communicate findings and recommendations effectively. Confident, influencing and challenging professionally whilst maintaining positive working relationships. Strong report writing and stakeholder engagement skills. Previous Internal Audit, Quality Assurance or Compliance experience. Desirable Experience Experience working with CQC-regulated services. Background within a regulatory, inspection or governance setting. Experience developing audit programmes or quality frameworks. Experience working for a regulatory or oversight body. What's on Offer The opportunity to shape a brand-new role. Significant exposure to senior leadership teams. The chance to make a real impact on service quality and operational effectiveness. Long-term career development within a growing organisation. This is an excellent opportunity for someone with a keen eye for detail, a passion for continuous improvement and the confidence to provide independent, objective analysis within a highly regulated environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Resident Liaison Officer About the Role We are looking for a friendly, compassionate, and highly organised Resident Liaison Officer to support residents throughout the process of moving back into their homes following refurbishment works. As the key point of contact, you will play an important role in ensuring residents feel informed, supported, and valued at every stage of their journey. You'll help manage communications, resolve concerns, coordinate with project teams, and deliver an exceptional customer experience. Key Responsibilities Act as the main point of contact for residents before, during, and after their return to their property. Build positive relationships and provide a consistently high standard of customer service. Respond promptly and professionally to resident enquiries, concerns, and complaints. Provide clear information regarding refurbishment works, timelines, schedules, and property handovers. Produce a monthly resident newsletters and updates. Maintain accurate records of all resident communications and actions taken. Prepare reports and provide regular updates to management and project teams. Liaise with contractors, project managers, removal companies, and other stakeholders to ensure resident issues are resolved efficiently. Support residents and those requiring additional assistance during the moving-back process. Help ensure a smooth and positive experience for all residents throughout the project. Skills & Experience Essential Previous experience in a customer service, resident liaison, community engagement, housing, or new build environment. Excellent communication and interpersonal skills. Strong empathy and the ability to build trust and rapport with a diverse range of people. Highly organised with strong administration and record-keeping skills. Experience producing reports and maintaining accurate documentation. Proactive problem-solving skills with the ability to manage issues through to resolution. Competent in Microsoft Office applications, including Word, Excel, and Outlook. Ability to work independently and effectively manage a varied workload. Desirable Experience working within construction, refurbishment, property management, housing associations, or new development projects. Knowledge of resident engagement practices and customer service within the construction sector. Personal Qualities We are looking for someone who is: Friendly, approachable, and professional. Patient and understanding when dealing with sensitive situations. Empathetic and customer-focused. Highly organised with strong attention to detail. Resilient and able to remain calm under pressure. A confident communicator who enjoys helping people and making a difference. Committed to delivering an outstanding resident experience. Benefits Competitive salary. Supportive and friendly team environment. Ongoing temporary contract with the potential to become permanent for the right candidate. This role would suit someone from a housing, customer service, new homes, property management, or community engagement background who enjoys working closely with people and delivering excellent service.
Aug 14, 2026
Seasonal
Resident Liaison Officer About the Role We are looking for a friendly, compassionate, and highly organised Resident Liaison Officer to support residents throughout the process of moving back into their homes following refurbishment works. As the key point of contact, you will play an important role in ensuring residents feel informed, supported, and valued at every stage of their journey. You'll help manage communications, resolve concerns, coordinate with project teams, and deliver an exceptional customer experience. Key Responsibilities Act as the main point of contact for residents before, during, and after their return to their property. Build positive relationships and provide a consistently high standard of customer service. Respond promptly and professionally to resident enquiries, concerns, and complaints. Provide clear information regarding refurbishment works, timelines, schedules, and property handovers. Produce a monthly resident newsletters and updates. Maintain accurate records of all resident communications and actions taken. Prepare reports and provide regular updates to management and project teams. Liaise with contractors, project managers, removal companies, and other stakeholders to ensure resident issues are resolved efficiently. Support residents and those requiring additional assistance during the moving-back process. Help ensure a smooth and positive experience for all residents throughout the project. Skills & Experience Essential Previous experience in a customer service, resident liaison, community engagement, housing, or new build environment. Excellent communication and interpersonal skills. Strong empathy and the ability to build trust and rapport with a diverse range of people. Highly organised with strong administration and record-keeping skills. Experience producing reports and maintaining accurate documentation. Proactive problem-solving skills with the ability to manage issues through to resolution. Competent in Microsoft Office applications, including Word, Excel, and Outlook. Ability to work independently and effectively manage a varied workload. Desirable Experience working within construction, refurbishment, property management, housing associations, or new development projects. Knowledge of resident engagement practices and customer service within the construction sector. Personal Qualities We are looking for someone who is: Friendly, approachable, and professional. Patient and understanding when dealing with sensitive situations. Empathetic and customer-focused. Highly organised with strong attention to detail. Resilient and able to remain calm under pressure. A confident communicator who enjoys helping people and making a difference. Committed to delivering an outstanding resident experience. Benefits Competitive salary. Supportive and friendly team environment. Ongoing temporary contract with the potential to become permanent for the right candidate. This role would suit someone from a housing, customer service, new homes, property management, or community engagement background who enjoys working closely with people and delivering excellent service.
Property Move On Specialist / Housing Officer Medway & Chatham 27,000pa - 35,000pa Full Time Permanent We are currently recruiting for a Property Move On Specialist to support the delivery of accommodation services within Children's Contracts across Kent and London. This is a varied field-based role combining property inspections, void management, compliance auditing and housing support for young people. This opportunity would suit someone with experience in housing, supported accommodation, property services or tenancy support who is highly organised, proactive and confident managing a property portfolio. The Role You will support the efficient turnaround of void properties, complete audits and inspections, manage inventory processes and ensure homes are safe, compliant and ready for re-occupation. The role will also involve supporting young people through planned move-ons and providing Housing Officer cover where required. Key Responsibilities Conduct property inspections, audits and compliance checks across a portfolio of properties Support the move-on process for young people within Children's Services accommodation Secure, log and document belongings left within void properties Produce accurate inventory reports and raise property defects Prepare properties for re-occupation within agreed timescales Liaise with Housing Officers, Repairs, Social Services and external stakeholders Escalate safeguarding, health & safety or serious property concerns appropriately Support fire risk assessment scheduling and post-inspection actions Carry out inductions for young people moving into accommodation Maintain accurate records, reports and compliance documentation Provide Housing Officer cover during periods of absence or increased demand About You Previous experience within housing, property services, tenancy support or supported accommodation Experience managing property inspections, voids or compliance processes Strong communication and organisational skills Ability to work independently across multiple sites Understanding of safeguarding and health & safety responsibilities Confident using internal systems and maintaining accurate records Flexible approach with the ability to support operational business needs Full UK driving licence and willingness to travel across Kent and London What's on Offer Varied and rewarding role within a growing organisation Opportunity to work within Children's Services and supported accommodation Ongoing training and development Supportive team environment Mileage/travel expenses where applicable If you're looking for a fast-paced role where you can make a real impact supporting vulnerable young people and maintaining high accommodation standards, please get in touch. Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Aug 14, 2026
Full time
Property Move On Specialist / Housing Officer Medway & Chatham 27,000pa - 35,000pa Full Time Permanent We are currently recruiting for a Property Move On Specialist to support the delivery of accommodation services within Children's Contracts across Kent and London. This is a varied field-based role combining property inspections, void management, compliance auditing and housing support for young people. This opportunity would suit someone with experience in housing, supported accommodation, property services or tenancy support who is highly organised, proactive and confident managing a property portfolio. The Role You will support the efficient turnaround of void properties, complete audits and inspections, manage inventory processes and ensure homes are safe, compliant and ready for re-occupation. The role will also involve supporting young people through planned move-ons and providing Housing Officer cover where required. Key Responsibilities Conduct property inspections, audits and compliance checks across a portfolio of properties Support the move-on process for young people within Children's Services accommodation Secure, log and document belongings left within void properties Produce accurate inventory reports and raise property defects Prepare properties for re-occupation within agreed timescales Liaise with Housing Officers, Repairs, Social Services and external stakeholders Escalate safeguarding, health & safety or serious property concerns appropriately Support fire risk assessment scheduling and post-inspection actions Carry out inductions for young people moving into accommodation Maintain accurate records, reports and compliance documentation Provide Housing Officer cover during periods of absence or increased demand About You Previous experience within housing, property services, tenancy support or supported accommodation Experience managing property inspections, voids or compliance processes Strong communication and organisational skills Ability to work independently across multiple sites Understanding of safeguarding and health & safety responsibilities Confident using internal systems and maintaining accurate records Flexible approach with the ability to support operational business needs Full UK driving licence and willingness to travel across Kent and London What's on Offer Varied and rewarding role within a growing organisation Opportunity to work within Children's Services and supported accommodation Ongoing training and development Supportive team environment Mileage/travel expenses where applicable If you're looking for a fast-paced role where you can make a real impact supporting vulnerable young people and maintaining high accommodation standards, please get in touch. Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Your new company A London Local Authority is seeking a customer-focused Resident Liaison Officer to join its Asset Management team. Working closely with the Housing Asset Data Manager, Stock Condition Surveyor and wider Property Services team, you will play a key role in ensuring residents remain informed, engaged and supported throughout property surveys, inspections and planned investment programmes.This is an excellent opportunity for an experienced housing professional who enjoys building positive relationships with residents whilst helping to improve housing services and property standards across the borough. Your new role As Resident Liaison Officer, you will act as the key point of contact between residents and the Asset Management team, ensuring effective communication regarding stock condition surveys, EPC assessments, property inspections and planned works programmes.You will be responsible for arranging appointments, managing resident enquiries, addressing concerns and ensuring residents receive clear and timely information about upcoming surveys and investment works. The role will require close collaboration with surveyors, contractors and internal stakeholders to help deliver a customer-focused service. What you'll need to succeed Previous experience working as a Resident Liaison Officer, Housing Officer, Customer Liaison Officer or similar role within housing, property or construction. Experience engaging with tenants, leaseholders and residents in a social housing or local authority environment. Strong communication and stakeholder management skills. Ability to manage sensitive situations professionally and empathetically. Experience coordinating appointments and managing customer enquiries. Strong administrative and organisational skills. Good IT skills, including Microsoft Office applications and housing management systems. Ability to work independently whilst supporting a wider project team. Desirable Knowledge of stock condition surveys and planned maintenance programmes. Experience supporting capital works, retrofit, compliance or asset management projects. Understanding of social housing regulations and customer service best practices. Experience working with diverse communities and vulnerable residents. What you'll get in return Competitive salary package. Membership of the Local Government Pension Scheme with generous employer contributions. Flexible and hybrid working arrangements. Generous annual leave entitlement. Ongoing learning and development opportunities. Opportunity to contribute towards improving homes and services for residents across a major London borough. Supportive and collaborative working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 14, 2026
Full time
Your new company A London Local Authority is seeking a customer-focused Resident Liaison Officer to join its Asset Management team. Working closely with the Housing Asset Data Manager, Stock Condition Surveyor and wider Property Services team, you will play a key role in ensuring residents remain informed, engaged and supported throughout property surveys, inspections and planned investment programmes.This is an excellent opportunity for an experienced housing professional who enjoys building positive relationships with residents whilst helping to improve housing services and property standards across the borough. Your new role As Resident Liaison Officer, you will act as the key point of contact between residents and the Asset Management team, ensuring effective communication regarding stock condition surveys, EPC assessments, property inspections and planned works programmes.You will be responsible for arranging appointments, managing resident enquiries, addressing concerns and ensuring residents receive clear and timely information about upcoming surveys and investment works. The role will require close collaboration with surveyors, contractors and internal stakeholders to help deliver a customer-focused service. What you'll need to succeed Previous experience working as a Resident Liaison Officer, Housing Officer, Customer Liaison Officer or similar role within housing, property or construction. Experience engaging with tenants, leaseholders and residents in a social housing or local authority environment. Strong communication and stakeholder management skills. Ability to manage sensitive situations professionally and empathetically. Experience coordinating appointments and managing customer enquiries. Strong administrative and organisational skills. Good IT skills, including Microsoft Office applications and housing management systems. Ability to work independently whilst supporting a wider project team. Desirable Knowledge of stock condition surveys and planned maintenance programmes. Experience supporting capital works, retrofit, compliance or asset management projects. Understanding of social housing regulations and customer service best practices. Experience working with diverse communities and vulnerable residents. What you'll get in return Competitive salary package. Membership of the Local Government Pension Scheme with generous employer contributions. Flexible and hybrid working arrangements. Generous annual leave entitlement. Ongoing learning and development opportunities. Opportunity to contribute towards improving homes and services for residents across a major London borough. Supportive and collaborative working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Chief Executive Salary: £80,000 per annum Location: Birmingham Hybrid working: On average 3 days in the office/on site in either Head office, on site at Homes or out visiting different sites (Birmingham based), 2 working from home days BCOP BCOP is a charity with a proud history dating back to 1946. Today, its 270 colleagues support older people across Birmingham through its nursing homes, supported housing and independent living schemes. The organisation is proud to create places where people feel safe, respected and cared for. They treat every person as an individual and believe that the little things matter. Over time, their relationships with residents, families and colleagues create a genuine sense of community, warmth and homeliness. BCP s three nursing homes Anita Stone Court, Neville Williams House and Robert Harvey House have all achieved a GOOD rating from the Care Quality Commission (CQC) . The opportunity Reporting to the Board of Trustees, the Chief Executive Officer will provide overall leadership and strategic direction for BCOP, ensuring that their vision, mission and strategy are delivered effectively. This is a pivotal leadership role. You will lead the organisation through change and development, maximise their impact for older people across Birmingham and the wider West Midlands, maintain financial and organisational sustainability, and build a culture where people feel valued, supported and motivated to give their best. As the CEO, you will be both an inspiring internal leader and a confident external ambassador for BCOP. You will build strong relationships with residents, families, staff, Trustees, commissioners, regulators, strategic partners and the wider community. You will lead a senior executive team and have responsibility for all employees across the charity, excluding Trustees. Role Provide clear, effective and inspirational leadership, ensuring BCOP s vision and strategic direction are understood and embedded throughout the organisation. Lead the development and delivery of BCOP s strategic and operational plans. Ensure excellence in the quality, safety and effectiveness of the services we provide. Shape and strengthen an organisational culture where people are committed to BCOP s aims, motivated to succeed and focused on our long-term future. Lead and manage organisational change effectively, ensuring that staff are engaged and supported throughout periods of development and transformation. Mentor and develop colleagues, particularly those in senior leadership positions, helping them to fulfil their potential. Ensure robust financial management, working closely with the Head of Finance to develop realistic budgets, effective controls and clear financial reporting for the Board. Ensure BCOP operates within agreed budgets and makes the best possible use of its resources. Ensure the charity complies with governance policies, procedures and statutory requirements established by the Board. Develop and maintain effective relationships with key stakeholders, including commissioners, regulators, statutory bodies, voluntary sector partners and other strategic organisations. Provide the Board of Trustees with timely information, objective advice and appropriate support to enable it to fulfil its responsibilities. Act as the public face and ambassador of BCOP, representing the charity with credibility, warmth and professionalism. Carry out other duties relevant to the role as determined by the Board. Requirements At least five years senior management experience. A proven track record of successful change management. A relevant qualification and/or evidence of leadership and management development. Experience of preparing, implementing, monitoring and evaluating business or development plans at a senior level. Experience working within a regulated sector, such as registered care or social housing. A basic understanding of the reporting and filing requirements of the Charity Commission, Companies House and the Regulator of Social Housing. Strong financial and resource management skills, including the ability to develop and manage budgets. Excellent communication skills and the ability to motivate and engage a broad range of people. Strong problem-solving and troubleshooting skills. The ability to build effective teams and develop people to achieve their potential. Confidence in using relevant IT applications independently. Experience of resolving disputes and handling complex complaints and grievances. Experience of external inspection and audit requirements (desirable). Previous senior management experience within a charity or not-for-profit organisation (desirable). Experience within registered care and working with CQC (desirable). Experience within social housing (desirable). What BCP offer Flexible working and flexitime. Hybrid working, with an average of three days working from the office, BCOP homes or other Birmingham sites and two days from home. On-site parking. 24 days annual leave plus bank holidays, pro rata. An additional five days annual leave after five years service. Eligibility for a Blue Light Card, providing access to a range of discounts and offers. DBS paid for by BCOP. Defined Contribution pension scheme. BSHF health insurance. Panoramic Associates are looking for an accomplished senior leader who combines strategic vision with a genuine commitment to improving the lives of older people. Please click apply or contact Rebecca Martin at Panoramic Associates for more details.
Aug 13, 2026
Full time
Chief Executive Salary: £80,000 per annum Location: Birmingham Hybrid working: On average 3 days in the office/on site in either Head office, on site at Homes or out visiting different sites (Birmingham based), 2 working from home days BCOP BCOP is a charity with a proud history dating back to 1946. Today, its 270 colleagues support older people across Birmingham through its nursing homes, supported housing and independent living schemes. The organisation is proud to create places where people feel safe, respected and cared for. They treat every person as an individual and believe that the little things matter. Over time, their relationships with residents, families and colleagues create a genuine sense of community, warmth and homeliness. BCP s three nursing homes Anita Stone Court, Neville Williams House and Robert Harvey House have all achieved a GOOD rating from the Care Quality Commission (CQC) . The opportunity Reporting to the Board of Trustees, the Chief Executive Officer will provide overall leadership and strategic direction for BCOP, ensuring that their vision, mission and strategy are delivered effectively. This is a pivotal leadership role. You will lead the organisation through change and development, maximise their impact for older people across Birmingham and the wider West Midlands, maintain financial and organisational sustainability, and build a culture where people feel valued, supported and motivated to give their best. As the CEO, you will be both an inspiring internal leader and a confident external ambassador for BCOP. You will build strong relationships with residents, families, staff, Trustees, commissioners, regulators, strategic partners and the wider community. You will lead a senior executive team and have responsibility for all employees across the charity, excluding Trustees. Role Provide clear, effective and inspirational leadership, ensuring BCOP s vision and strategic direction are understood and embedded throughout the organisation. Lead the development and delivery of BCOP s strategic and operational plans. Ensure excellence in the quality, safety and effectiveness of the services we provide. Shape and strengthen an organisational culture where people are committed to BCOP s aims, motivated to succeed and focused on our long-term future. Lead and manage organisational change effectively, ensuring that staff are engaged and supported throughout periods of development and transformation. Mentor and develop colleagues, particularly those in senior leadership positions, helping them to fulfil their potential. Ensure robust financial management, working closely with the Head of Finance to develop realistic budgets, effective controls and clear financial reporting for the Board. Ensure BCOP operates within agreed budgets and makes the best possible use of its resources. Ensure the charity complies with governance policies, procedures and statutory requirements established by the Board. Develop and maintain effective relationships with key stakeholders, including commissioners, regulators, statutory bodies, voluntary sector partners and other strategic organisations. Provide the Board of Trustees with timely information, objective advice and appropriate support to enable it to fulfil its responsibilities. Act as the public face and ambassador of BCOP, representing the charity with credibility, warmth and professionalism. Carry out other duties relevant to the role as determined by the Board. Requirements At least five years senior management experience. A proven track record of successful change management. A relevant qualification and/or evidence of leadership and management development. Experience of preparing, implementing, monitoring and evaluating business or development plans at a senior level. Experience working within a regulated sector, such as registered care or social housing. A basic understanding of the reporting and filing requirements of the Charity Commission, Companies House and the Regulator of Social Housing. Strong financial and resource management skills, including the ability to develop and manage budgets. Excellent communication skills and the ability to motivate and engage a broad range of people. Strong problem-solving and troubleshooting skills. The ability to build effective teams and develop people to achieve their potential. Confidence in using relevant IT applications independently. Experience of resolving disputes and handling complex complaints and grievances. Experience of external inspection and audit requirements (desirable). Previous senior management experience within a charity or not-for-profit organisation (desirable). Experience within registered care and working with CQC (desirable). Experience within social housing (desirable). What BCP offer Flexible working and flexitime. Hybrid working, with an average of three days working from the office, BCOP homes or other Birmingham sites and two days from home. On-site parking. 24 days annual leave plus bank holidays, pro rata. An additional five days annual leave after five years service. Eligibility for a Blue Light Card, providing access to a range of discounts and offers. DBS paid for by BCOP. Defined Contribution pension scheme. BSHF health insurance. Panoramic Associates are looking for an accomplished senior leader who combines strategic vision with a genuine commitment to improving the lives of older people. Please click apply or contact Rebecca Martin at Panoramic Associates for more details.
Tenancy and Housing Officer (5 days 37.5 hours and 2.5 days 20 Hours available) Temporary, 3-6 Months Nottinghamshire 24-29 Umbrella Sellick Partnership is proud to partner with a Nottinghamshire based Housing provider to recruit to x2 Housing Officers, 1 (full time), and 1 (2.5 days a week )to cover additional work covering accounts, tenancy and estate issues, tenant welfare and support Duties of the Tenancy and Housing Officer role will include, but is not limited to: Providing effective tenancy and neighbourhood management services to residents Deliver a customer-focused housing management service, ensuring tenants are supported to sustain their tenancies successfully. Investigate and manage anti-social behaviour (ASB) cases, working with residents, partner agencies, and internal teams to achieve appropriate resolutions. Take appropriate enforcement action where required, including warnings, legal referrals, and case preparation. Manage tenancy-related matters including tenancy sign-ups, breaches of tenancy, succession, mutual exchange, abandonments, and safeguarding concerns. Carry out regular estate and neighbourhood inspections, identifying and resolving environmental and tenancy issues Support income collection by working collaboratively with tenants and internal teams to address rent arrears and tenancy sustainment issues The successful Housing and Tenancy Officer will have: Previous experience within a housing officer position Enhanced DBS - preferred Access to a vehicle If you are interested in the Housing Officer role, please apply now. For more information contact Ebony in the Derby office at Sellick Partnership Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Aug 13, 2026
Contractor
Tenancy and Housing Officer (5 days 37.5 hours and 2.5 days 20 Hours available) Temporary, 3-6 Months Nottinghamshire 24-29 Umbrella Sellick Partnership is proud to partner with a Nottinghamshire based Housing provider to recruit to x2 Housing Officers, 1 (full time), and 1 (2.5 days a week )to cover additional work covering accounts, tenancy and estate issues, tenant welfare and support Duties of the Tenancy and Housing Officer role will include, but is not limited to: Providing effective tenancy and neighbourhood management services to residents Deliver a customer-focused housing management service, ensuring tenants are supported to sustain their tenancies successfully. Investigate and manage anti-social behaviour (ASB) cases, working with residents, partner agencies, and internal teams to achieve appropriate resolutions. Take appropriate enforcement action where required, including warnings, legal referrals, and case preparation. Manage tenancy-related matters including tenancy sign-ups, breaches of tenancy, succession, mutual exchange, abandonments, and safeguarding concerns. Carry out regular estate and neighbourhood inspections, identifying and resolving environmental and tenancy issues Support income collection by working collaboratively with tenants and internal teams to address rent arrears and tenancy sustainment issues The successful Housing and Tenancy Officer will have: Previous experience within a housing officer position Enhanced DBS - preferred Access to a vehicle If you are interested in the Housing Officer role, please apply now. For more information contact Ebony in the Derby office at Sellick Partnership Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Housing Officer Birmingham Up to 31,500 per annum Permanent Are you an experienced Housing Officer looking to join a values driven organisation where you can make a real difference? Were recruiting on behalf of a well established housing association dedicated to providing high quality housing and tenancy management services for older people across Birmingham. This is an excellent opportunity to join a close knit team where youll have the autonomy to manage your own patch while being supported in your professional development. As part of the role, youll also receive a fully funded CIH Level 3 qualification, helping you continue to grow your career within housing. The Role As a Housing Officer, you'll be responsible for delivering an excellent tenancy management service across a portfolio of housing schemes for older residents. You'll build positive relationships with tenants, ensure tenancy obligations are met, and work proactively to sustain tenancies and resolve housing related issues. Key responsibilities: Managing a designated patch of properties across Birmingham. Delivering a comprehensive tenancy management service. Conducting tenancy visits and estate inspections. Managing tenancy sign-ups, successions, transfers, and terminations. Handling low level ASB and tenancy breaches. Supporting rent collection through effective tenancy management. Were looking for someone with: Previous experience in a Housing Officer or tenancy management role within social housing. Strong knowledge of tenancy management legislation and best practice. Experience managing ASB, tenancy breaches, and tenancy sustainment. Excellent communication and customer service skills. The ability to work independently and manage a varied caseload. This role is focused on tenancy management. Applicants must have experience within housing management or tenancy management. If you're passionate about delivering excellent housing services and are looking for your next challenge, wed love to hear from you. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Aug 13, 2026
Full time
Housing Officer Birmingham Up to 31,500 per annum Permanent Are you an experienced Housing Officer looking to join a values driven organisation where you can make a real difference? Were recruiting on behalf of a well established housing association dedicated to providing high quality housing and tenancy management services for older people across Birmingham. This is an excellent opportunity to join a close knit team where youll have the autonomy to manage your own patch while being supported in your professional development. As part of the role, youll also receive a fully funded CIH Level 3 qualification, helping you continue to grow your career within housing. The Role As a Housing Officer, you'll be responsible for delivering an excellent tenancy management service across a portfolio of housing schemes for older residents. You'll build positive relationships with tenants, ensure tenancy obligations are met, and work proactively to sustain tenancies and resolve housing related issues. Key responsibilities: Managing a designated patch of properties across Birmingham. Delivering a comprehensive tenancy management service. Conducting tenancy visits and estate inspections. Managing tenancy sign-ups, successions, transfers, and terminations. Handling low level ASB and tenancy breaches. Supporting rent collection through effective tenancy management. Were looking for someone with: Previous experience in a Housing Officer or tenancy management role within social housing. Strong knowledge of tenancy management legislation and best practice. Experience managing ASB, tenancy breaches, and tenancy sustainment. Excellent communication and customer service skills. The ability to work independently and manage a varied caseload. This role is focused on tenancy management. Applicants must have experience within housing management or tenancy management. If you're passionate about delivering excellent housing services and are looking for your next challenge, wed love to hear from you. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Help shape the future of one of the South East's most ambitious social care organisations Active Prospects is an award-winning charity supporting autistic people and people with learning disabilities, physical disabilities, mental health needs, acquired brain injuries and other complex needs to live full and aspiring lives. Supporting more than 300 people and employing around 500 colleagues, the organisation combines a powerful social purpose with the scale and complexity of a growing provider of care, housing and community support. As part of an ambitious growth agenda, Active Prospects is seeking a Chief Finance and Growth Officer to join its Executive Leadership Team. Reporting directly to the Chief Executive, this newly created role has been designed to strengthen executive leadership capacity and ensure that financial strategy, growth, investment and business planning are fully aligned with the organisation's long-term ambitions. The Role The Chief Finance and Growth Officer will provide strategic leadership across finance, business planning, financial modelling, treasury, business development, property investment and digital services. You will work closely with the Chief Executive, Board and senior leadership team to ensure the organisation remains financially resilient while pursuing sustainable growth opportunities that enhance impact for the people it supports. The role oversees a broad portfolio, including finance, business development, the housing subsidiary, digital transformation and investment planning. You will lead long-term financial strategy, borrowing and treasury management, support the organisation's ambitions to expand its housing offer and help shape opportunities for future growth. Active Prospects is entering an exciting period of development. The organisation is considering how it can significantly increase its impact over the coming years, supported by strong leadership, financial stability and a willingness to explore innovative approaches. As a result, this role requires someone who can think creatively, challenge constructively and bring commercial insight alongside strong financial stewardship. Why This Role Will Appeal This is an opportunity to shape the future direction of a respected and values-led organisation. You will join a charity that has a strong track record, an experienced leadership team and a clear ambition to grow its impact while remaining true to its mission. The role offers: Executive-level influence across the organisation Responsibility for finance, growth, digital and investment strategy The opportunity to help shape major growth and development plans Strategic oversight of an expanding housing and property portfolio The chance to influence business development and new service opportunities A visible leadership role working closely with the CEO and Board The opportunity to make a meaningful difference to the lives of people with complex needs About You You will be an experienced senior finance leader with the credibility to operate at Board and Executive level. You are likely to bring: A recognised professional accountancy qualification Significant experience leading finance within a complex organisation Strong treasury, investment and long-term financial planning expertise Experience of business planning, financial modelling and strategic decision making Commercial awareness and the ability to evaluate growth opportunities Strong leadership, influencing and stakeholder management skills The confidence to provide challenge, identify risk and support innovation A collaborative and values-led approach to leadership Experience within social care, housing, health, charities or other regulated environments would be welcomed. Equally important is the ability to combine financial rigour with strategic thinking, commercial awareness and a genuine commitment to the organisation's mission and values. Active Prospects is looking for an ambitious leader who can help the organisation deliver sustainable growth, strengthen its financial future and create even greater opportunities for the people and communities it serves. To find out more, visit the or, for a confidential conversation, please contact David Needham () or Anita Denton () at Tile Hill. Closing Date for Applications: Midnight on Sunday 13th September To apply: To apply, please submit an up-to-date copy of your CV (three sides of A4 maximum), along with a supporting statement (three sides of A4 maximum) detailing your experience, and achievements and addressing the key criteria for the role set out on this site and using examples to demonstrate how you meet the requirements. Documents should be uploaded via our website, please include and upload the below information in two documents only. If you experience any issues whilst applying, please contact Applications must include: Full contact details; Names, positions, organisations and contact details for two referees (we will ask your permission before contacting referees); Details of your notice period; Notification of any dates when you are not available for interview. At Tile Hill, we are committed to inclusion and accessibility. We champion and support all individuals to ensure everyone feels valued, listened to and motivated to get the very best out of each recruitment process and that processes are designed to meet the needs of individuals. If you have any specific requests and would like a confidential discussion with the Tile Hill team, then please email . If the organisation we're representing is a member of the Disability Confident Scheme and you'd like to apply under the scheme, please mention this clearly in bold at the top of your supporting statement. If there are any adjustments that would support you during the application or interview process, please let us know.
Aug 13, 2026
Full time
Help shape the future of one of the South East's most ambitious social care organisations Active Prospects is an award-winning charity supporting autistic people and people with learning disabilities, physical disabilities, mental health needs, acquired brain injuries and other complex needs to live full and aspiring lives. Supporting more than 300 people and employing around 500 colleagues, the organisation combines a powerful social purpose with the scale and complexity of a growing provider of care, housing and community support. As part of an ambitious growth agenda, Active Prospects is seeking a Chief Finance and Growth Officer to join its Executive Leadership Team. Reporting directly to the Chief Executive, this newly created role has been designed to strengthen executive leadership capacity and ensure that financial strategy, growth, investment and business planning are fully aligned with the organisation's long-term ambitions. The Role The Chief Finance and Growth Officer will provide strategic leadership across finance, business planning, financial modelling, treasury, business development, property investment and digital services. You will work closely with the Chief Executive, Board and senior leadership team to ensure the organisation remains financially resilient while pursuing sustainable growth opportunities that enhance impact for the people it supports. The role oversees a broad portfolio, including finance, business development, the housing subsidiary, digital transformation and investment planning. You will lead long-term financial strategy, borrowing and treasury management, support the organisation's ambitions to expand its housing offer and help shape opportunities for future growth. Active Prospects is entering an exciting period of development. The organisation is considering how it can significantly increase its impact over the coming years, supported by strong leadership, financial stability and a willingness to explore innovative approaches. As a result, this role requires someone who can think creatively, challenge constructively and bring commercial insight alongside strong financial stewardship. Why This Role Will Appeal This is an opportunity to shape the future direction of a respected and values-led organisation. You will join a charity that has a strong track record, an experienced leadership team and a clear ambition to grow its impact while remaining true to its mission. The role offers: Executive-level influence across the organisation Responsibility for finance, growth, digital and investment strategy The opportunity to help shape major growth and development plans Strategic oversight of an expanding housing and property portfolio The chance to influence business development and new service opportunities A visible leadership role working closely with the CEO and Board The opportunity to make a meaningful difference to the lives of people with complex needs About You You will be an experienced senior finance leader with the credibility to operate at Board and Executive level. You are likely to bring: A recognised professional accountancy qualification Significant experience leading finance within a complex organisation Strong treasury, investment and long-term financial planning expertise Experience of business planning, financial modelling and strategic decision making Commercial awareness and the ability to evaluate growth opportunities Strong leadership, influencing and stakeholder management skills The confidence to provide challenge, identify risk and support innovation A collaborative and values-led approach to leadership Experience within social care, housing, health, charities or other regulated environments would be welcomed. Equally important is the ability to combine financial rigour with strategic thinking, commercial awareness and a genuine commitment to the organisation's mission and values. Active Prospects is looking for an ambitious leader who can help the organisation deliver sustainable growth, strengthen its financial future and create even greater opportunities for the people and communities it serves. To find out more, visit the or, for a confidential conversation, please contact David Needham () or Anita Denton () at Tile Hill. Closing Date for Applications: Midnight on Sunday 13th September To apply: To apply, please submit an up-to-date copy of your CV (three sides of A4 maximum), along with a supporting statement (three sides of A4 maximum) detailing your experience, and achievements and addressing the key criteria for the role set out on this site and using examples to demonstrate how you meet the requirements. Documents should be uploaded via our website, please include and upload the below information in two documents only. If you experience any issues whilst applying, please contact Applications must include: Full contact details; Names, positions, organisations and contact details for two referees (we will ask your permission before contacting referees); Details of your notice period; Notification of any dates when you are not available for interview. At Tile Hill, we are committed to inclusion and accessibility. We champion and support all individuals to ensure everyone feels valued, listened to and motivated to get the very best out of each recruitment process and that processes are designed to meet the needs of individuals. If you have any specific requests and would like a confidential discussion with the Tile Hill team, then please email . If the organisation we're representing is a member of the Disability Confident Scheme and you'd like to apply under the scheme, please mention this clearly in bold at the top of your supporting statement. If there are any adjustments that would support you during the application or interview process, please let us know.
We are looking for an experienced Resident Liaison Officer to join a housing and property services team working across the Cheltenham area. As a Resident Liaison Officer , you'll act as the key link between residents, the client and the project team, ensuring residents are kept informed and supported throughout works. What we offer 24 per hour Umbrella Temp-to-perm opportunity for the right candidate Full-time position Work across Cheltenham and surrounding areas Regular site visits and client liaison The role Liaise with residents before, during and after works Attend site visits and communicate with residents and contractors Build positive relationships with residents and clients Keep residents updated on programmes, access and progress Resolve queries and concerns professionally Work closely with the wider project team to ensure smooth delivery This Resident Liaison Officer role is ideal for someone with strong communication skills and experience working within housing, construction, maintenance or property services. If you're an experienced Resident Liaison Officer looking for a new opportunity with the potential to become permanent, send us your updated CV. Location: Cheltenham and surrounding areas Rate: 24 per hour Umbrella (other pay types available) Type: Temporary to Permanent Role: Resident Liaison Officer
Aug 12, 2026
Contractor
We are looking for an experienced Resident Liaison Officer to join a housing and property services team working across the Cheltenham area. As a Resident Liaison Officer , you'll act as the key link between residents, the client and the project team, ensuring residents are kept informed and supported throughout works. What we offer 24 per hour Umbrella Temp-to-perm opportunity for the right candidate Full-time position Work across Cheltenham and surrounding areas Regular site visits and client liaison The role Liaise with residents before, during and after works Attend site visits and communicate with residents and contractors Build positive relationships with residents and clients Keep residents updated on programmes, access and progress Resolve queries and concerns professionally Work closely with the wider project team to ensure smooth delivery This Resident Liaison Officer role is ideal for someone with strong communication skills and experience working within housing, construction, maintenance or property services. If you're an experienced Resident Liaison Officer looking for a new opportunity with the potential to become permanent, send us your updated CV. Location: Cheltenham and surrounding areas Rate: 24 per hour Umbrella (other pay types available) Type: Temporary to Permanent Role: Resident Liaison Officer
Location: Lewisham, London Employment Type: Permanent Hours: Full-time, 5 days per week Salary: 32,000 per annum Car Allowance: 4,500 per annum Driving Licence: Full UK Driving Licence required About the Role We are looking for an experienced and motivated Resident Liaison Officer (RLO) to join our team on a permanent basis, covering projects across Lewisham . As a Resident Liaison Officer, you will be the key point of contact between residents, the client, contractors, and site teams. You will play an important role in ensuring residents are kept informed, supported, and treated with professionalism throughout the delivery of works. This is a customer-focused role requiring someone who is confident communicating with a wide range of residents, able to resolve issues effectively, and comfortable working across multiple sites. Key Responsibilities Act as the main point of contact for residents throughout the works. Build and maintain positive relationships with residents, tenants, leaseholders, clients, and site teams. Provide residents with clear and timely information regarding planned and ongoing works. Carry out resident visits, introductions, consultations, and welfare checks where required. Manage resident queries, concerns, and complaints professionally and efficiently. Liaise closely with site managers and operational teams to resolve resident issues. Arrange and manage access to properties, helping to minimise delays and aborted appointments. Identify vulnerable residents and ensure appropriate support and communication are provided. Keep accurate records of resident communications, appointments, complaints, access arrangements, and feedback. Assist with resident meetings, newsletters, letters, surveys, and other engagement activities. Ensure residents are informed of changes to programmes, works, or access arrangements. Monitor resident satisfaction and obtain feedback throughout the project. Escalate issues appropriately and ensure complaints are dealt with in line with company and client procedures. Work collaboratively with clients, subcontractors, housing teams, site management, and other stakeholders. Promote a positive customer experience and maintain high standards of professionalism at all times. About You We are looking for someone who is: Experienced in a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer , or similar customer-facing position. Ideally experienced within construction, social housing, refurbishment, planned maintenance, or property services . Confident communicating with residents from a wide range of backgrounds. Professional, approachable, and empathetic. Organised and able to manage multiple priorities. Proactive and able to resolve problems effectively. Confident dealing with complaints and potentially challenging situations. Comfortable working independently while also being part of a wider project team. IT literate and able to maintain accurate records. In possession of a full UK driving licence and able to travel across Lewisham and surrounding areas. Package 32,000 basic salary 4,500 annual car allowance Permanent contract 5 days per week Work covering Lewisham and surrounding areas Full UK driving licence required
Aug 12, 2026
Full time
Location: Lewisham, London Employment Type: Permanent Hours: Full-time, 5 days per week Salary: 32,000 per annum Car Allowance: 4,500 per annum Driving Licence: Full UK Driving Licence required About the Role We are looking for an experienced and motivated Resident Liaison Officer (RLO) to join our team on a permanent basis, covering projects across Lewisham . As a Resident Liaison Officer, you will be the key point of contact between residents, the client, contractors, and site teams. You will play an important role in ensuring residents are kept informed, supported, and treated with professionalism throughout the delivery of works. This is a customer-focused role requiring someone who is confident communicating with a wide range of residents, able to resolve issues effectively, and comfortable working across multiple sites. Key Responsibilities Act as the main point of contact for residents throughout the works. Build and maintain positive relationships with residents, tenants, leaseholders, clients, and site teams. Provide residents with clear and timely information regarding planned and ongoing works. Carry out resident visits, introductions, consultations, and welfare checks where required. Manage resident queries, concerns, and complaints professionally and efficiently. Liaise closely with site managers and operational teams to resolve resident issues. Arrange and manage access to properties, helping to minimise delays and aborted appointments. Identify vulnerable residents and ensure appropriate support and communication are provided. Keep accurate records of resident communications, appointments, complaints, access arrangements, and feedback. Assist with resident meetings, newsletters, letters, surveys, and other engagement activities. Ensure residents are informed of changes to programmes, works, or access arrangements. Monitor resident satisfaction and obtain feedback throughout the project. Escalate issues appropriately and ensure complaints are dealt with in line with company and client procedures. Work collaboratively with clients, subcontractors, housing teams, site management, and other stakeholders. Promote a positive customer experience and maintain high standards of professionalism at all times. About You We are looking for someone who is: Experienced in a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer , or similar customer-facing position. Ideally experienced within construction, social housing, refurbishment, planned maintenance, or property services . Confident communicating with residents from a wide range of backgrounds. Professional, approachable, and empathetic. Organised and able to manage multiple priorities. Proactive and able to resolve problems effectively. Confident dealing with complaints and potentially challenging situations. Comfortable working independently while also being part of a wider project team. IT literate and able to maintain accurate records. In possession of a full UK driving licence and able to travel across Lewisham and surrounding areas. Package 32,000 basic salary 4,500 annual car allowance Permanent contract 5 days per week Work covering Lewisham and surrounding areas Full UK driving licence required
Homelessness Prevention & Solutions Officer Location: North West London Rate: 28.00 per hour (Umbrella) Contract: 6 Months Working Pattern: Full Time Working Arrangement: Hybrid We are currently recruiting for an experienced Homelessness Prevention & Solutions Officer to join a busy Housing Needs team in North West London. This is an excellent opportunity for a housing professional with experience in homelessness prevention, housing options, and statutory homelessness assessments to make a real difference to residents facing housing difficulties. Key Responsibilities Deliver the Council's statutory duties to prevent and relieve homelessness under the Housing Act 1996 and Homelessness Reduction Act 2017. Manage a caseload of households threatened with homelessness or currently homeless. Conduct homelessness assessments and determine appropriate housing duties. Develop and review Personalised Housing Plans (PHPs). Negotiate with landlords, agents, family members, and other parties to prevent homelessness and sustain accommodation. Explore a range of housing options including private rented sector accommodation, supported housing, and alternative housing solutions. Support households to secure and sustain suitable accommodation. Provide advice and assistance on housing rights, homelessness legislation, welfare benefits, and tenancy sustainment. Prepare detailed case records, decision letters, and statutory documentation. Manage complex homelessness cases, including those subject to legal challenge, judicial review, and Ombudsman enquiries. Requirements Previous experience working within Homelessness Prevention, Housing Options, or Housing Needs. Strong knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, and associated legislation. Experience conducting statutory homelessness assessments and issuing housing decisions. Ability to manage complex and sensitive cases. Excellent negotiation, communication, and problem-solving skills. Experience working within a Local Authority housing environment is highly desirable. Knowledge of welfare benefits, tenancy sustainment, and housing pathways. If you have experience in homelessness prevention and housing options and are looking for your next contract opportunity, we would like to hear from you.
Aug 12, 2026
Seasonal
Homelessness Prevention & Solutions Officer Location: North West London Rate: 28.00 per hour (Umbrella) Contract: 6 Months Working Pattern: Full Time Working Arrangement: Hybrid We are currently recruiting for an experienced Homelessness Prevention & Solutions Officer to join a busy Housing Needs team in North West London. This is an excellent opportunity for a housing professional with experience in homelessness prevention, housing options, and statutory homelessness assessments to make a real difference to residents facing housing difficulties. Key Responsibilities Deliver the Council's statutory duties to prevent and relieve homelessness under the Housing Act 1996 and Homelessness Reduction Act 2017. Manage a caseload of households threatened with homelessness or currently homeless. Conduct homelessness assessments and determine appropriate housing duties. Develop and review Personalised Housing Plans (PHPs). Negotiate with landlords, agents, family members, and other parties to prevent homelessness and sustain accommodation. Explore a range of housing options including private rented sector accommodation, supported housing, and alternative housing solutions. Support households to secure and sustain suitable accommodation. Provide advice and assistance on housing rights, homelessness legislation, welfare benefits, and tenancy sustainment. Prepare detailed case records, decision letters, and statutory documentation. Manage complex homelessness cases, including those subject to legal challenge, judicial review, and Ombudsman enquiries. Requirements Previous experience working within Homelessness Prevention, Housing Options, or Housing Needs. Strong knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, and associated legislation. Experience conducting statutory homelessness assessments and issuing housing decisions. Ability to manage complex and sensitive cases. Excellent negotiation, communication, and problem-solving skills. Experience working within a Local Authority housing environment is highly desirable. Knowledge of welfare benefits, tenancy sustainment, and housing pathways. If you have experience in homelessness prevention and housing options and are looking for your next contract opportunity, we would like to hear from you.
Town & Country Housing Group
Tunbridge Wells, Kent
Our Vacancy We are looking for a Customer Feedback and Information Apprentice to join our Customer Experience Team. This is an exciting opportunity to gain hands-on experience while completing a structured apprenticeship programme, developing valuable skills in complaint handling, investigation, customer communication and service improvement. Working closely with the Customer Feedback and Information Officer and wider team, you will help ensure customer feedback and complaints are managed effectively, fairly and in line with regulatory requirements. This role is ideal for someone who is passionate about delivering excellent customer service, enjoys working with people and wants to contribute to creating positive outcomes for residents while supporting a culture that is respectful, empathetic and inclusive. What you'll do As a Customer Feedback and Information Apprentice, you will support the day-to-day administration and coordination of customer complaints and feedback, helping to ensure every customer receives a professional, empathetic and resolution-focused service. You will assist with monitoring complaint cases, maintaining accurate records, checking correspondence, and communicating with customers by phone and email. Working alongside experienced colleagues, you will develop your ability to investigate complaints, analyse customer feedback, identify service improvement opportunities and understand the regulatory requirements that shape complaints handling. You will also support reporting activities, contribute to audits and quality assurance processes, and work collaboratively with teams across the organisation to ensure residents' voices are heard and used to improve services. Through practical experience, training and coaching, you will build the skills, confidence and knowledge needed for a successful career in customer experience and service delivery. Why join us When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together . We believe in creating a workplace where everyone feels supported, included and empowered. What we offer Salary of 24,479 Business Administration Apprentice Contributory pension scheme up to 10% matched contributions Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year 24/7 digital GP service and counselling helpline (including face-to-face sessions) Free annual eye test voucher and contribution towards glasses Enhanced maternity, paternity, and shared parental leave provision Flexible benefits scheme, including family friendly benefits and access to a discount portal Annual flu vaccinations Please read before applying: You must have the right to work in the UK; we are unable to provide a visa sponsorship. We reserve the right to close this advert early if we receive a high volume of suitable applications. Eligibility Criteria: To be eligible for apprenticeship funding you must meet the following eligibility criteria: You must have been a resident in the UK, or EEA, Switzerland, or Gibraltar if you are an EEA national with pre-settled status in the EUSS, for at least the previous three years (you will be asked to provide evidence of this) You must not hold a qualification at the same level or higher in the same subject You will need to be 18 or older at the start of the apprenticeship If this sounds like we are right for you and you'd love to be part of Town & Country Housing, we'd like to hear from you. Please apply now by submitting a CV and a short statement explaining why you're the perfect fit for this role. As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.
Aug 12, 2026
Full time
Our Vacancy We are looking for a Customer Feedback and Information Apprentice to join our Customer Experience Team. This is an exciting opportunity to gain hands-on experience while completing a structured apprenticeship programme, developing valuable skills in complaint handling, investigation, customer communication and service improvement. Working closely with the Customer Feedback and Information Officer and wider team, you will help ensure customer feedback and complaints are managed effectively, fairly and in line with regulatory requirements. This role is ideal for someone who is passionate about delivering excellent customer service, enjoys working with people and wants to contribute to creating positive outcomes for residents while supporting a culture that is respectful, empathetic and inclusive. What you'll do As a Customer Feedback and Information Apprentice, you will support the day-to-day administration and coordination of customer complaints and feedback, helping to ensure every customer receives a professional, empathetic and resolution-focused service. You will assist with monitoring complaint cases, maintaining accurate records, checking correspondence, and communicating with customers by phone and email. Working alongside experienced colleagues, you will develop your ability to investigate complaints, analyse customer feedback, identify service improvement opportunities and understand the regulatory requirements that shape complaints handling. You will also support reporting activities, contribute to audits and quality assurance processes, and work collaboratively with teams across the organisation to ensure residents' voices are heard and used to improve services. Through practical experience, training and coaching, you will build the skills, confidence and knowledge needed for a successful career in customer experience and service delivery. Why join us When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together . We believe in creating a workplace where everyone feels supported, included and empowered. What we offer Salary of 24,479 Business Administration Apprentice Contributory pension scheme up to 10% matched contributions Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year 24/7 digital GP service and counselling helpline (including face-to-face sessions) Free annual eye test voucher and contribution towards glasses Enhanced maternity, paternity, and shared parental leave provision Flexible benefits scheme, including family friendly benefits and access to a discount portal Annual flu vaccinations Please read before applying: You must have the right to work in the UK; we are unable to provide a visa sponsorship. We reserve the right to close this advert early if we receive a high volume of suitable applications. Eligibility Criteria: To be eligible for apprenticeship funding you must meet the following eligibility criteria: You must have been a resident in the UK, or EEA, Switzerland, or Gibraltar if you are an EEA national with pre-settled status in the EUSS, for at least the previous three years (you will be asked to provide evidence of this) You must not hold a qualification at the same level or higher in the same subject You will need to be 18 or older at the start of the apprenticeship If this sounds like we are right for you and you'd love to be part of Town & Country Housing, we'd like to hear from you. Please apply now by submitting a CV and a short statement explaining why you're the perfect fit for this role. As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.
Hays Specialist Recruitment - Education
City, Birmingham
Your new company Due to the partnership between Hays and Birmingham City Council, we are looking to recruit a Sheltered Housing Support Officer to support residents living in sheltered housing across the city. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within citizens' daily lives. Your new role Birmingham City Council is seeking a compassionate, proactive and customer-focused Sheltered Housing Support Officer to join our Housing and Communities Team. This rewarding role supports older and vulnerable residents living within sheltered housing schemes, helping them maintain their independence, wellbeing and quality of life within a safe and secure environment.As a Sheltered Housing Support Officer, you will build positive relationships with residents, provide practical housing-related support, coordinate services, and work closely with colleagues, families and partner agencies to ensure residents receive the help they need. Experience of supporting residents in sheltered housing and enabling independent living is a key aspect of the role.Your main responsibilities will include: Providing day-to-day support to residents living in sheltered housing schemes. Carry out wellbeing checks and welfare visits to ensure residents remain safe and supported. Develop support plans and assist residents in accessing appropriate services and community resources. Act as a key point of contact for residents, relatives, carers and external agencies. Monitor tenancy-related issues and work collaboratively with housing management teams. Promote independence, dignity, choice and inclusion for all residents. Identify safeguarding concerns and take appropriate action in line with Council policies and procedures. Maintain accurate records, reports and case notes. Organise resident meetings, wellbeing activities and community engagement initiatives. Respond appropriately to emergencies and support residents during challenging situations. What you'll need to succeed To be successful in this role, you will need to have experience working within sheltered housing, housing support, adult social care or a similar customer-focused environment, with a genuine commitment to supporting vulnerable adults to live independently. You will be an empathetic and approachable professional with excellent communication and interpersonal skills, capable of building positive relationships with residents, families, colleagues and external partners. You will have a good understanding of safeguarding, health and safety, equality and diversity, and be confident working collaboratively with health, social care and community organisations. Strong organisational skills, the ability to manage competing priorities and experience using Microsoft Office and electronic record management systems are essential. Most importantly, you will be passionate about delivering high-quality support services that promote independence, wellbeing and dignity for older and vulnerable residents. As this role does involve travelling across the city, you will need to have a full, clean driving licence and access to your own car (mileage expenses will be paid). What you'll get in return You will be paid a competitive hourly rate and have a guaranteed long-term, full-time for a minimum of 4 months, with further opportunities for permanent opportunities. As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are at work. You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 12, 2026
Seasonal
Your new company Due to the partnership between Hays and Birmingham City Council, we are looking to recruit a Sheltered Housing Support Officer to support residents living in sheltered housing across the city. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within citizens' daily lives. Your new role Birmingham City Council is seeking a compassionate, proactive and customer-focused Sheltered Housing Support Officer to join our Housing and Communities Team. This rewarding role supports older and vulnerable residents living within sheltered housing schemes, helping them maintain their independence, wellbeing and quality of life within a safe and secure environment.As a Sheltered Housing Support Officer, you will build positive relationships with residents, provide practical housing-related support, coordinate services, and work closely with colleagues, families and partner agencies to ensure residents receive the help they need. Experience of supporting residents in sheltered housing and enabling independent living is a key aspect of the role.Your main responsibilities will include: Providing day-to-day support to residents living in sheltered housing schemes. Carry out wellbeing checks and welfare visits to ensure residents remain safe and supported. Develop support plans and assist residents in accessing appropriate services and community resources. Act as a key point of contact for residents, relatives, carers and external agencies. Monitor tenancy-related issues and work collaboratively with housing management teams. Promote independence, dignity, choice and inclusion for all residents. Identify safeguarding concerns and take appropriate action in line with Council policies and procedures. Maintain accurate records, reports and case notes. Organise resident meetings, wellbeing activities and community engagement initiatives. Respond appropriately to emergencies and support residents during challenging situations. What you'll need to succeed To be successful in this role, you will need to have experience working within sheltered housing, housing support, adult social care or a similar customer-focused environment, with a genuine commitment to supporting vulnerable adults to live independently. You will be an empathetic and approachable professional with excellent communication and interpersonal skills, capable of building positive relationships with residents, families, colleagues and external partners. You will have a good understanding of safeguarding, health and safety, equality and diversity, and be confident working collaboratively with health, social care and community organisations. Strong organisational skills, the ability to manage competing priorities and experience using Microsoft Office and electronic record management systems are essential. Most importantly, you will be passionate about delivering high-quality support services that promote independence, wellbeing and dignity for older and vulnerable residents. As this role does involve travelling across the city, you will need to have a full, clean driving licence and access to your own car (mileage expenses will be paid). What you'll get in return You will be paid a competitive hourly rate and have a guaranteed long-term, full-time for a minimum of 4 months, with further opportunities for permanent opportunities. As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are at work. You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
St Albans City and District Council
St. Albans, Hertfordshire
£42,500 up to £46,871 inclusive salary per year + £3,000 market supplement + car allowance + Local Government Pension Scheme Permanent, full-time (37 hours per week) Flexible working options (including hybrid) Job Ref: P2496 About the role In this post you will be responsible for the implementation, management, and delivery of all electrical, fire detection, door entry, lifts, CCTV and digital TV installation utilising the Council's supply chain partners. This includes repair, maintenance, and major projects of existing and new installations to Council housing stock. About you You will be responsible for managing a range of electrical works and projects from inception through to completion, working on your own initiative with minimal supervision. Duties will include budget management, the preparation of specifications and drawings, procurement and contract administration, and the management of electrical programmes of work relating to the Council's housing stock.Ideally, you will hold a degree in Building Surveying or a related discipline. Alternatively, you will have substantial relevant experience in a similar Mechanical and Electrical role, supported by an HNC/HND in Building Surveying, Construction, or a relevant electrical qualification. You will possess detailed knowledge of building defects and associated remedial solutions, together with experience of delivering property-related projects.A sound working knowledge of housing-related legislation, regulations and best practice relating to repairs, maintenance and capital improvements is essential. This includes an understanding of CDM Regulations, Building Regulations and other relevant compliance requirements.St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work. In addition to working within a great team and a comprehensive salary you will have access to: 28.5 days basic annual leave (increasing with service) + bank holidays. Please note: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-timers Local Government Pension Scheme Flexible working options Staff Parking Permit Reimbursement of professional fees Comprehensive development and training Discounted membership at selected local sports and fitness centres Access to discounts and benefits via online platform Additional Information Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post. Safeguarding: This post is subject to a Basic Disclosure Check. English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here. A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly. Closing date for applications: 21August 2026 Interviews scheduled for week commencing: 24 August 2026 NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible. REF-
Aug 10, 2026
Full time
£42,500 up to £46,871 inclusive salary per year + £3,000 market supplement + car allowance + Local Government Pension Scheme Permanent, full-time (37 hours per week) Flexible working options (including hybrid) Job Ref: P2496 About the role In this post you will be responsible for the implementation, management, and delivery of all electrical, fire detection, door entry, lifts, CCTV and digital TV installation utilising the Council's supply chain partners. This includes repair, maintenance, and major projects of existing and new installations to Council housing stock. About you You will be responsible for managing a range of electrical works and projects from inception through to completion, working on your own initiative with minimal supervision. Duties will include budget management, the preparation of specifications and drawings, procurement and contract administration, and the management of electrical programmes of work relating to the Council's housing stock.Ideally, you will hold a degree in Building Surveying or a related discipline. Alternatively, you will have substantial relevant experience in a similar Mechanical and Electrical role, supported by an HNC/HND in Building Surveying, Construction, or a relevant electrical qualification. You will possess detailed knowledge of building defects and associated remedial solutions, together with experience of delivering property-related projects.A sound working knowledge of housing-related legislation, regulations and best practice relating to repairs, maintenance and capital improvements is essential. This includes an understanding of CDM Regulations, Building Regulations and other relevant compliance requirements.St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work. In addition to working within a great team and a comprehensive salary you will have access to: 28.5 days basic annual leave (increasing with service) + bank holidays. Please note: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-timers Local Government Pension Scheme Flexible working options Staff Parking Permit Reimbursement of professional fees Comprehensive development and training Discounted membership at selected local sports and fitness centres Access to discounts and benefits via online platform Additional Information Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post. Safeguarding: This post is subject to a Basic Disclosure Check. English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here. A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly. Closing date for applications: 21August 2026 Interviews scheduled for week commencing: 24 August 2026 NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible. REF-
Rough Sleeper Services Commissioning Officer Location: Hybrid Working- Hove, BN3 (with travel to other sites as required) Rate: 25.00 per hour Contract: ASAP Start - Mid February 2027 Hours: Full Time- 35 hours per week The Opportunity We are seeking an experienced Rough Sleeper Services Commissioning Officer to support a key local authority homelessness programme focused on improving outcomes for rough sleepers and single homeless individuals requiring support and accommodation. This is an excellent opportunity for a commissioning professional who can work independently, engage senior stakeholders, and drive commissioning projects within a challenging but rewarding environment. The successful candidate will play a pivotal role in ensuring services are person-centred, outcomes-focused, financially sustainable, and responsive to the needs of vulnerable residents. Key Responsibilities The role will focus on commissioning, performance management, and quality improvement across homelessness and rough sleeper services, including: Commissioning & Service Development Lead and support commissioning and recommissioning projects. Review and develop service specifications and commissioning intentions. Conduct options appraisals and develop business cases and project plans. Develop innovative services and sustainable markets that improve outcomes for homeless individuals. Work collaboratively with Housing, Adult Social Care, Health partners, providers, and the voluntary sector. Performance & Contract Management Monitor commissioned services and contract performance. Ensure robust performance frameworks and improvement plans are in place. Analyse and report on service performance and statutory returns. Support consultation and stakeholder engagement activities. Develop meaningful KPIs and performance measures. Quality Improvement Lead quality assurance and service improvement initiatives. Work with providers to develop and implement improvement plans. Oversee service quality monitoring across supported housing provision. Support safeguarding activities, investigations, and service improvement actions. Promote partnership working across Housing, Health, Adult Social Care, and external agencies. Essential Experience We are looking for candidates with substantial commissioning experience within: Housing/ Homelessness Supported Accommodation Public Health Adult Social Care Other related Local Authority services You will need experience in: Leading commissioning projects independently Service redesign and market development Contract and performance management Working within local authority governance and decision-making frameworks Desirable Experience Knowledge of the Homelessness Reduction Act, Care Act, Better Care Fund/Plan, and related legislation. Experience working within homelessness or rough sleeper services. Why Apply? This is an opportunity to make a massive difference in the lives of vulnerable people whilst helping shape services that support the local community's ambition to eradicate rough sleeping. You will work alongside senior leaders, service providers, and strategic partners to deliver lasting improvements across homelessness services. Apply today for an immediate start and the chance to contribute to a high-profile programme running through to February 2027. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Aug 10, 2026
Seasonal
Rough Sleeper Services Commissioning Officer Location: Hybrid Working- Hove, BN3 (with travel to other sites as required) Rate: 25.00 per hour Contract: ASAP Start - Mid February 2027 Hours: Full Time- 35 hours per week The Opportunity We are seeking an experienced Rough Sleeper Services Commissioning Officer to support a key local authority homelessness programme focused on improving outcomes for rough sleepers and single homeless individuals requiring support and accommodation. This is an excellent opportunity for a commissioning professional who can work independently, engage senior stakeholders, and drive commissioning projects within a challenging but rewarding environment. The successful candidate will play a pivotal role in ensuring services are person-centred, outcomes-focused, financially sustainable, and responsive to the needs of vulnerable residents. Key Responsibilities The role will focus on commissioning, performance management, and quality improvement across homelessness and rough sleeper services, including: Commissioning & Service Development Lead and support commissioning and recommissioning projects. Review and develop service specifications and commissioning intentions. Conduct options appraisals and develop business cases and project plans. Develop innovative services and sustainable markets that improve outcomes for homeless individuals. Work collaboratively with Housing, Adult Social Care, Health partners, providers, and the voluntary sector. Performance & Contract Management Monitor commissioned services and contract performance. Ensure robust performance frameworks and improvement plans are in place. Analyse and report on service performance and statutory returns. Support consultation and stakeholder engagement activities. Develop meaningful KPIs and performance measures. Quality Improvement Lead quality assurance and service improvement initiatives. Work with providers to develop and implement improvement plans. Oversee service quality monitoring across supported housing provision. Support safeguarding activities, investigations, and service improvement actions. Promote partnership working across Housing, Health, Adult Social Care, and external agencies. Essential Experience We are looking for candidates with substantial commissioning experience within: Housing/ Homelessness Supported Accommodation Public Health Adult Social Care Other related Local Authority services You will need experience in: Leading commissioning projects independently Service redesign and market development Contract and performance management Working within local authority governance and decision-making frameworks Desirable Experience Knowledge of the Homelessness Reduction Act, Care Act, Better Care Fund/Plan, and related legislation. Experience working within homelessness or rough sleeper services. Why Apply? This is an opportunity to make a massive difference in the lives of vulnerable people whilst helping shape services that support the local community's ambition to eradicate rough sleeping. You will work alongside senior leaders, service providers, and strategic partners to deliver lasting improvements across homelessness services. Apply today for an immediate start and the chance to contribute to a high-profile programme running through to February 2027. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.