Job Title: Fire Safety Team Leader Type: Permanent Location: South Wales Salary: £46,716.47 Hours: 37 hours per week BRC are working closely with a leading organisation in the social housing sector to recruit an experienced Fire Safety Team Leader . This is an excellent opportunity for a fire safety professional with strong team management, compliance and project management experience to play a key role in delivering a high-quality fire safety service across a large housing portfolio. This role involves leading a team of Fire Safety Technicians and Electrical Engineers, ensuring statutory fire safety requirements are met, managing fire risk assessment programmes, overseeing inspections and contractors, and supporting the delivery of fire safety improvement projects. Duties: Manage a team of Fire Safety Technicians and Fire Safety Electrical Engineers, ensuring effective performance and delivery against agreed targets. Support the Fire Safety Manager in ensuring compliance with statutory fire safety duties and responsibilities as a landlord. Manage an annual budget of approximately £600,000 and contribute to future budget planning for fire safety activities. Deputise for the Fire Safety Manager during periods of absence. Manage the Fire Risk Assessment programme, ensuring assessments are completed within defined timescales. Facilitate access to properties and premises to support the completion of Fire Risk Assessments. Review and validate fire safety actions and significant findings arising from Fire Risk Assessments. Allocate remedial actions to internal colleagues or external contractors and monitor progress through to completion. Ensure all fire safety documentation is accurately recorded and maintained in line with legislation and organisational policy. Manage escalations relating to fire safety actions where appropriate. Ensure Fire Engineers are engaged where technical advice or supporting rationale is required for significant deviations from risk assessments. Develop and maintain a Fire Door database to capture risk-based inspection programmes and associated actions. Manage and oversee fire safety inspection programmes, including fire door inspections, emergency lighting, fire detection and alarm testing. Produce clear and accurate reports on inspection programmes and fire safety compliance. Support the development and implementation of fire strategies across the organisation's premises. Ensure fire strategies are appropriately stored and relevant information is communicated to customers and stakeholders. Research and develop specifications for fire safety improvement projects. Provide technical assurance to other teams to ensure fire safety specifications meet functional, aesthetic and legislative requirements. Develop consultant and contractor briefing documents and specifications to support procurement activities. Manage one-off fire safety projects and cyclical fire safety maintenance programmes using appropriate project management techniques. Establish and chair contractor meetings, ensuring actions are clearly recorded, allocated and followed through. Contribute to the development and review of fire safety policies, processes and operational procedures. Ensure fire safety compliance activities are coordinated, effective and efficient. Manage the fire safety compliance database, ensuring information is accurate and up to date. Engage with relevant stakeholders and provide performance information and management reports. Develop strong working relationships across the organisation and with external partners. Work collaboratively to ensure a coordinated and effective fire safety service. Ensure all work is carried out safely and in accordance with relevant Health & Safety policies and procedures. Undertake any other reasonable duties as required. Requirements: Proven experience working within a fire safety compliance environment, ideally within social housing or a similar setting. Experience managing or leading a team, with the ability to support colleagues and drive performance. Experience reviewing Fire Risk Assessments and allocating and monitoring remedial actions. Strong understanding and practical application of the Regulatory Reform (Fire Safety) Order 2005 . Experience managing fire safety compliance programmes and inspection regimes. Knowledge of fire safety legislation, regulations and relevant industry guidance. Experience managing contractors and external consultants. Experience developing specifications and briefing documents for fire safety works. Project management experience, ideally within a property, housing or construction environment. Strong budget management skills and experience monitoring expenditure. Experience developing and producing management information and performance reports. Excellent IT skills, particularly Microsoft Office and relevant compliance databases. Strong data analysis and reporting skills. Excellent interpersonal and communication skills, with the ability to influence and negotiate effectively with a range of stakeholders. Excellent organisational, planning and coordination skills, with strong attention to detail. Ability to manage conflicting priorities and work effectively in a high-pressure environment. Ability to work collaboratively with internal teams, contractors and other stakeholders. Relevant professional qualification, such as: NEBOSH National Certificate in Fire Safety Specialist Fire Prevention Course HNC/HND Fire Safety Engineering Level 4 Certificate in Fire Safety Risk Assessing/Auditing Or an equivalent qualification. Full UK driving licence with access to a vehicle covered by business insurance. Benefits: Enhanced Pension Scheme - employer contributions of up to 12%. Enhanced Annual Leave - 25 days plus Bank Holidays, increasing to 30 days after 3 years' service. SMART Working - flexibility to manage your time around the needs of customers, colleagues and communities. Health & Wellbeing Benefits - including Cycle to Work and enhanced maternity, paternity and adoption support. Flexible Benefits Package - £625 allowance to spend on benefits including Private Medical Insurance, Health Cash Plan, professional memberships and Electric Vehicles. Development Opportunities - sponsored study, professional development and career progression opportunities. For more information, please call Meg Smith on (phone number removed) or (phone number removed) . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications; however, due to the high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.
Aug 12, 2026
Full time
Job Title: Fire Safety Team Leader Type: Permanent Location: South Wales Salary: £46,716.47 Hours: 37 hours per week BRC are working closely with a leading organisation in the social housing sector to recruit an experienced Fire Safety Team Leader . This is an excellent opportunity for a fire safety professional with strong team management, compliance and project management experience to play a key role in delivering a high-quality fire safety service across a large housing portfolio. This role involves leading a team of Fire Safety Technicians and Electrical Engineers, ensuring statutory fire safety requirements are met, managing fire risk assessment programmes, overseeing inspections and contractors, and supporting the delivery of fire safety improvement projects. Duties: Manage a team of Fire Safety Technicians and Fire Safety Electrical Engineers, ensuring effective performance and delivery against agreed targets. Support the Fire Safety Manager in ensuring compliance with statutory fire safety duties and responsibilities as a landlord. Manage an annual budget of approximately £600,000 and contribute to future budget planning for fire safety activities. Deputise for the Fire Safety Manager during periods of absence. Manage the Fire Risk Assessment programme, ensuring assessments are completed within defined timescales. Facilitate access to properties and premises to support the completion of Fire Risk Assessments. Review and validate fire safety actions and significant findings arising from Fire Risk Assessments. Allocate remedial actions to internal colleagues or external contractors and monitor progress through to completion. Ensure all fire safety documentation is accurately recorded and maintained in line with legislation and organisational policy. Manage escalations relating to fire safety actions where appropriate. Ensure Fire Engineers are engaged where technical advice or supporting rationale is required for significant deviations from risk assessments. Develop and maintain a Fire Door database to capture risk-based inspection programmes and associated actions. Manage and oversee fire safety inspection programmes, including fire door inspections, emergency lighting, fire detection and alarm testing. Produce clear and accurate reports on inspection programmes and fire safety compliance. Support the development and implementation of fire strategies across the organisation's premises. Ensure fire strategies are appropriately stored and relevant information is communicated to customers and stakeholders. Research and develop specifications for fire safety improvement projects. Provide technical assurance to other teams to ensure fire safety specifications meet functional, aesthetic and legislative requirements. Develop consultant and contractor briefing documents and specifications to support procurement activities. Manage one-off fire safety projects and cyclical fire safety maintenance programmes using appropriate project management techniques. Establish and chair contractor meetings, ensuring actions are clearly recorded, allocated and followed through. Contribute to the development and review of fire safety policies, processes and operational procedures. Ensure fire safety compliance activities are coordinated, effective and efficient. Manage the fire safety compliance database, ensuring information is accurate and up to date. Engage with relevant stakeholders and provide performance information and management reports. Develop strong working relationships across the organisation and with external partners. Work collaboratively to ensure a coordinated and effective fire safety service. Ensure all work is carried out safely and in accordance with relevant Health & Safety policies and procedures. Undertake any other reasonable duties as required. Requirements: Proven experience working within a fire safety compliance environment, ideally within social housing or a similar setting. Experience managing or leading a team, with the ability to support colleagues and drive performance. Experience reviewing Fire Risk Assessments and allocating and monitoring remedial actions. Strong understanding and practical application of the Regulatory Reform (Fire Safety) Order 2005 . Experience managing fire safety compliance programmes and inspection regimes. Knowledge of fire safety legislation, regulations and relevant industry guidance. Experience managing contractors and external consultants. Experience developing specifications and briefing documents for fire safety works. Project management experience, ideally within a property, housing or construction environment. Strong budget management skills and experience monitoring expenditure. Experience developing and producing management information and performance reports. Excellent IT skills, particularly Microsoft Office and relevant compliance databases. Strong data analysis and reporting skills. Excellent interpersonal and communication skills, with the ability to influence and negotiate effectively with a range of stakeholders. Excellent organisational, planning and coordination skills, with strong attention to detail. Ability to manage conflicting priorities and work effectively in a high-pressure environment. Ability to work collaboratively with internal teams, contractors and other stakeholders. Relevant professional qualification, such as: NEBOSH National Certificate in Fire Safety Specialist Fire Prevention Course HNC/HND Fire Safety Engineering Level 4 Certificate in Fire Safety Risk Assessing/Auditing Or an equivalent qualification. Full UK driving licence with access to a vehicle covered by business insurance. Benefits: Enhanced Pension Scheme - employer contributions of up to 12%. Enhanced Annual Leave - 25 days plus Bank Holidays, increasing to 30 days after 3 years' service. SMART Working - flexibility to manage your time around the needs of customers, colleagues and communities. Health & Wellbeing Benefits - including Cycle to Work and enhanced maternity, paternity and adoption support. Flexible Benefits Package - £625 allowance to spend on benefits including Private Medical Insurance, Health Cash Plan, professional memberships and Electric Vehicles. Development Opportunities - sponsored study, professional development and career progression opportunities. For more information, please call Meg Smith on (phone number removed) or (phone number removed) . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications; however, due to the high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.
About The Role What you can expect from us We offer a competitive salary of £31,350. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. We are currently recruiting an Early Intervention Specialist (Rent Support Specialist) to join our Customer Account & Money Advice team. This is a 10-month maternity cover position working collaboratively across S4B, Onward Homes, and CPS. This is a hybrid, home-based role. You have no daily office requirement, but a minimum of one day office based is required at our S4B Office (15 Brunswick Street, Manchester, M13 9SU). Additionally, travel to various office locations is expected for meetings, training, and other business needs. Occasional work outside of office hours as and when required to attend meetings. Key responsibilities The purpose of this role is to work within the Customer Accounts team to effectively manage lower-level arrears cases and carry out other key administrative duties to protect Onward's income and maximise performance and help to sustain our customers' tenancies. Rent and Service Charge Accounts and Sundry Debts Management of rent and service charge accounts up to court level for all tenures across Onward Homes, Contour Property Services and S4B. Assist with tenancy sign-ups, informing customers of required payment in advance and their responsibility for ongoing payments. Where applicable, provide basic welfare benefit advice and liaise with local HB/DWP services when required. Ensure customers and former customers are contacted via various methods at the appropriate times to secure payments and maintain high income collection; using technology effectively to make sure we're having the right conversation with the right customers at the right time. Take accountability for handling income related inbound and outbound customer interaction via various channels, working collaboratively with the Customer Services Team Play a key role in the achievement of the team KPI's by taking ownership for your own personal performance to achieve targets. Working proactively with colleagues to achieve high levels of performance and seek out opportunities for efficiencies. Take responsibility for administrative income related tasks. Legal Action Ensure action taken complies with pre-action protocols and Equality Act requirements prior to hand off to the Customer Accounts Specialist where applicable. Welfare Benefits Provide accurate advice and assistance to maximise income for customers. Refer customers to internal and external agencies as appropriate. Collaborative Working Work effectively with internal service areas to deliver a holistic package of housing related services to customers and maintain high income collection. Work with external agencies to achieve the best outcome for the customer and the business. Customer Service Deliver excellent customer service to our customers on a consistent basis; offering a bespoke tailored service to ensure high levels of satisfaction and outcomes, whilst adhering to the Customer Charter and delivering the quality of service set out in the Onward Style Guide. Skills/Experience Essential: •Willingness to develop knowledge and awareness of related housing regulations/ law. •Ability to take an assertive yet supportive approach to negotiate successful outcomes for Onward, Contour Property Services, S4B and their customers. •Demonstrates high levels of motivation and resilience combined with enthusiasm, commitment and a curious, inquisitive approach to challenge and seek continuous improvement. •Experience of delivering high levels of Customer Service. •Experience of liaising with external partners. •Ability to adapt to change to improve performance. •Competent user of technology with an understanding of its role in communication and driving business success. •Good understanding of the social, economic, and political context in the neighbourhoods in which we operate. •Excellent written and oral communications skills, conveying information in a suitable and relevant way. •IT skills - Microsoft office to Intermediate level. Essential Qualifications • Educated to GCSE standard or equivalent qualification/ experience. Desirable: • Relevant professional qualification e.g., CIH. • GCSE English and Mathematics at Grade C or 4 and above About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Aug 11, 2026
Full time
About The Role What you can expect from us We offer a competitive salary of £31,350. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. We are currently recruiting an Early Intervention Specialist (Rent Support Specialist) to join our Customer Account & Money Advice team. This is a 10-month maternity cover position working collaboratively across S4B, Onward Homes, and CPS. This is a hybrid, home-based role. You have no daily office requirement, but a minimum of one day office based is required at our S4B Office (15 Brunswick Street, Manchester, M13 9SU). Additionally, travel to various office locations is expected for meetings, training, and other business needs. Occasional work outside of office hours as and when required to attend meetings. Key responsibilities The purpose of this role is to work within the Customer Accounts team to effectively manage lower-level arrears cases and carry out other key administrative duties to protect Onward's income and maximise performance and help to sustain our customers' tenancies. Rent and Service Charge Accounts and Sundry Debts Management of rent and service charge accounts up to court level for all tenures across Onward Homes, Contour Property Services and S4B. Assist with tenancy sign-ups, informing customers of required payment in advance and their responsibility for ongoing payments. Where applicable, provide basic welfare benefit advice and liaise with local HB/DWP services when required. Ensure customers and former customers are contacted via various methods at the appropriate times to secure payments and maintain high income collection; using technology effectively to make sure we're having the right conversation with the right customers at the right time. Take accountability for handling income related inbound and outbound customer interaction via various channels, working collaboratively with the Customer Services Team Play a key role in the achievement of the team KPI's by taking ownership for your own personal performance to achieve targets. Working proactively with colleagues to achieve high levels of performance and seek out opportunities for efficiencies. Take responsibility for administrative income related tasks. Legal Action Ensure action taken complies with pre-action protocols and Equality Act requirements prior to hand off to the Customer Accounts Specialist where applicable. Welfare Benefits Provide accurate advice and assistance to maximise income for customers. Refer customers to internal and external agencies as appropriate. Collaborative Working Work effectively with internal service areas to deliver a holistic package of housing related services to customers and maintain high income collection. Work with external agencies to achieve the best outcome for the customer and the business. Customer Service Deliver excellent customer service to our customers on a consistent basis; offering a bespoke tailored service to ensure high levels of satisfaction and outcomes, whilst adhering to the Customer Charter and delivering the quality of service set out in the Onward Style Guide. Skills/Experience Essential: •Willingness to develop knowledge and awareness of related housing regulations/ law. •Ability to take an assertive yet supportive approach to negotiate successful outcomes for Onward, Contour Property Services, S4B and their customers. •Demonstrates high levels of motivation and resilience combined with enthusiasm, commitment and a curious, inquisitive approach to challenge and seek continuous improvement. •Experience of delivering high levels of Customer Service. •Experience of liaising with external partners. •Ability to adapt to change to improve performance. •Competent user of technology with an understanding of its role in communication and driving business success. •Good understanding of the social, economic, and political context in the neighbourhoods in which we operate. •Excellent written and oral communications skills, conveying information in a suitable and relevant way. •IT skills - Microsoft office to Intermediate level. Essential Qualifications • Educated to GCSE standard or equivalent qualification/ experience. Desirable: • Relevant professional qualification e.g., CIH. • GCSE English and Mathematics at Grade C or 4 and above About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Damp & Mould Operative Response Repairs Bedfordshire Temp to Perm- £31,000- 34,176 Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment - from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Housing Association, who are looking for a Damp & Mould Operative based in Bedfordshire. Day to Day Duties for a Damp & Mould Operative on the response team Carry out day-to-day damp and mould treatment works in occupied properties. Identify causes of damp, condensation, and mould growth. Clean, treat, and remove mould using approved methods and materials. Apply mould washes, sealants, and protective coatings as required. Carry out minor repairs including making good walls, ceilings, and affected surfaces. Improve ventilation where required, including fitting vents or extractor fans (where applicable). Work tidy and respectful in tenants homes, following health & safety procedures. Use PPE and COSHH-compliant products correctly at all times. Report any further issues, causes, or follow-on works to the office. Occasionally help other trades on small make-good jobs Benefits for Damp & Mould Technician: Van & fuel card provided Weekly pay every Friday Opportunity to go permanent after temp period Please apply or contact Harry at Build Recruitment for further details (phone number removed) We'll take the time to understand your career history and motivations for a new role. We'll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We'll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking. The ideal candidate for this position would have experience as a damp and mould technician or damp operative or maintenance operative or multi skilled operative or multi trade operative or multi trader or handyman with experience in social housing or housing associations or domestic properties or council properties or MOD (Ministry of Defence).
Aug 11, 2026
Full time
Damp & Mould Operative Response Repairs Bedfordshire Temp to Perm- £31,000- 34,176 Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment - from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Housing Association, who are looking for a Damp & Mould Operative based in Bedfordshire. Day to Day Duties for a Damp & Mould Operative on the response team Carry out day-to-day damp and mould treatment works in occupied properties. Identify causes of damp, condensation, and mould growth. Clean, treat, and remove mould using approved methods and materials. Apply mould washes, sealants, and protective coatings as required. Carry out minor repairs including making good walls, ceilings, and affected surfaces. Improve ventilation where required, including fitting vents or extractor fans (where applicable). Work tidy and respectful in tenants homes, following health & safety procedures. Use PPE and COSHH-compliant products correctly at all times. Report any further issues, causes, or follow-on works to the office. Occasionally help other trades on small make-good jobs Benefits for Damp & Mould Technician: Van & fuel card provided Weekly pay every Friday Opportunity to go permanent after temp period Please apply or contact Harry at Build Recruitment for further details (phone number removed) We'll take the time to understand your career history and motivations for a new role. We'll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We'll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking. The ideal candidate for this position would have experience as a damp and mould technician or damp operative or maintenance operative or multi skilled operative or multi trade operative or multi trader or handyman with experience in social housing or housing associations or domestic properties or council properties or MOD (Ministry of Defence).
X2 Planners Based in Croydon Temp to perm office based Key Responsibilities Repairs Planning & Coordination Plan and schedule damp and mould inspections, remedial works and follow-on repairs. Allocate work to appropriate operatives and specialist contractors based on skills, availability and location. Ensure appointments are arranged within required service timescales. Monitor outstanding jobs and proactively identify potential delays. Coordinate follow-on works where further repairs or treatment are identified. Ensure work orders contain accurate and relevant information for operatives. Update repairs management systems with appointment, job and completion information. Liaise with surveyors and operational teams to ensure appropriate works are planned. Damp & Mould Case Management Monitor damp and mould cases from initial instruction through to completion. Ensure jobs are appropriately categorised and prioritised. Track inspections, treatment, remedial works and any required follow-up visits. Escalate urgent or complex cases to the appropriate manager or surveyor. Ensure outstanding actions are followed up within agreed timescales. Support the team in maintaining accurate records and case histories. Resident & Customer Service Contact residents to arrange and confirm appointments. Provide clear and professional information regarding planned works and appointment arrangements. Respond to resident queries and ensure issues are passed to the appropriate team where necessary. Maintain a customer-focused approach, particularly when dealing with residents experiencing damp and mould issues. Record relevant communication and actions accurately on the repairs system. Identify vulnerable residents or concerns requiring escalation in line with company procedures. Contractor & Operative Liaison Communicate daily with operatives, surveyors and subcontractors regarding planned works. Check that operatives have the necessary job information before attending properties. Monitor operative attendance, job progress and completion. Follow up incomplete or aborted appointments. Assist with resolving scheduling and access issues. Escalate recurring contractor or performance issues to the relevant manager. Administration & Compliance Maintain accurate and up-to-date repairs records. Ensure all relevant documentation, photographs, reports and completion information are recorded appropriately. Produce basic reports and updates on outstanding damp and mould works. Support the team in meeting contractual, operational and regulatory timescales. Follow company policies relating to health and safety, safeguarding, data protection and customer service. Maintain confidentiality and handle resident information appropriately. Key Skills & Experience Essential Excellent organisational and time-management skills. Strong attention to detail. Good verbal and written communication skills. Confident using IT systems, including Microsoft Office. Ability to manage multiple tasks and changing priorities. Ability to work effectively as part of a team. Customer-focused approach with a professional and empathetic manner. Ability to remain calm and professional when dealing with challenging situations. Willingness to learn about damp, mould, housing repairs and property maintenance.
Aug 11, 2026
Full time
X2 Planners Based in Croydon Temp to perm office based Key Responsibilities Repairs Planning & Coordination Plan and schedule damp and mould inspections, remedial works and follow-on repairs. Allocate work to appropriate operatives and specialist contractors based on skills, availability and location. Ensure appointments are arranged within required service timescales. Monitor outstanding jobs and proactively identify potential delays. Coordinate follow-on works where further repairs or treatment are identified. Ensure work orders contain accurate and relevant information for operatives. Update repairs management systems with appointment, job and completion information. Liaise with surveyors and operational teams to ensure appropriate works are planned. Damp & Mould Case Management Monitor damp and mould cases from initial instruction through to completion. Ensure jobs are appropriately categorised and prioritised. Track inspections, treatment, remedial works and any required follow-up visits. Escalate urgent or complex cases to the appropriate manager or surveyor. Ensure outstanding actions are followed up within agreed timescales. Support the team in maintaining accurate records and case histories. Resident & Customer Service Contact residents to arrange and confirm appointments. Provide clear and professional information regarding planned works and appointment arrangements. Respond to resident queries and ensure issues are passed to the appropriate team where necessary. Maintain a customer-focused approach, particularly when dealing with residents experiencing damp and mould issues. Record relevant communication and actions accurately on the repairs system. Identify vulnerable residents or concerns requiring escalation in line with company procedures. Contractor & Operative Liaison Communicate daily with operatives, surveyors and subcontractors regarding planned works. Check that operatives have the necessary job information before attending properties. Monitor operative attendance, job progress and completion. Follow up incomplete or aborted appointments. Assist with resolving scheduling and access issues. Escalate recurring contractor or performance issues to the relevant manager. Administration & Compliance Maintain accurate and up-to-date repairs records. Ensure all relevant documentation, photographs, reports and completion information are recorded appropriately. Produce basic reports and updates on outstanding damp and mould works. Support the team in meeting contractual, operational and regulatory timescales. Follow company policies relating to health and safety, safeguarding, data protection and customer service. Maintain confidentiality and handle resident information appropriately. Key Skills & Experience Essential Excellent organisational and time-management skills. Strong attention to detail. Good verbal and written communication skills. Confident using IT systems, including Microsoft Office. Ability to manage multiple tasks and changing priorities. Ability to work effectively as part of a team. Customer-focused approach with a professional and empathetic manner. Ability to remain calm and professional when dealing with challenging situations. Willingness to learn about damp, mould, housing repairs and property maintenance.
Housing support officer Rate - Competitve Contract Lenght - 6 months This role is a Housing Support Officer position, supporting individuals rebuild their lives following displacement and resettlement in the UK. This opportunity sits within a specialist support service focused on helping vulnerable adults access stable housing, develop independent living skills, and successfully integrate into the local community. Key responsibilities include: Carrying out housing and support assessments to identify individual needs Developing tailored action plans focused on long-term accommodation outcomes Assisting service users with securing and maintaining appropriate housing Liaising with property providers, statutory services, and external partners Representing and advocating for clients in relation to housing matters Managing a varied caseload while maintaining clear and accurate case notes The successful candidate will have: Experience supporting displaced individuals, newly settled communities, or vulnerable adults facing housing barriers Understanding of the challenges linked to relocation, settlement, and accessing services within the UK Knowledge of tenancy support, welfare systems, and housing-related legislation Experience working collaboratively with external agencies and support networks Strong communication, relationship-building, and problem-solving skills Ability to work independently and manage competing priorities effectively Full UK driving licence and access to a vehicle If you're interested in this position, please apply above!
Aug 11, 2026
Contractor
Housing support officer Rate - Competitve Contract Lenght - 6 months This role is a Housing Support Officer position, supporting individuals rebuild their lives following displacement and resettlement in the UK. This opportunity sits within a specialist support service focused on helping vulnerable adults access stable housing, develop independent living skills, and successfully integrate into the local community. Key responsibilities include: Carrying out housing and support assessments to identify individual needs Developing tailored action plans focused on long-term accommodation outcomes Assisting service users with securing and maintaining appropriate housing Liaising with property providers, statutory services, and external partners Representing and advocating for clients in relation to housing matters Managing a varied caseload while maintaining clear and accurate case notes The successful candidate will have: Experience supporting displaced individuals, newly settled communities, or vulnerable adults facing housing barriers Understanding of the challenges linked to relocation, settlement, and accessing services within the UK Knowledge of tenancy support, welfare systems, and housing-related legislation Experience working collaboratively with external agencies and support networks Strong communication, relationship-building, and problem-solving skills Ability to work independently and manage competing priorities effectively Full UK driving licence and access to a vehicle If you're interested in this position, please apply above!
A reputable housing provider is currently seeking x 2 Repairs Customer Service Advisors to join its busy Repairs Customer Service Centre. This is an excellent opportunity for experienced customer service professionals looking to develop their career within the social housing and property services sector . Working Pattern: Hybrid following initial training Training: Approximately 4 weeks office-based Hours: Part-time, minimum 22.5 hours per week Working Hours: Monday-Friday, between 8:00am and 6:15pm Pay: £19.98 PAYE / £25.49 Umbrella per hour Contract: Temporary Sector: Social Housing / Property Services You will act as a key point of contact for residents, dealing with enquiries relating to housing services and repairs , providing accurate information, resolving queries wherever possible and ensuring residents receive a professional and positive customer experience. Following successful completion of training, advisors will be able to work on a hybrid basis . The position is part-time, with a minimum commitment of 22.5 hours per week , with working hours agreed between 8:00am and 6:15pm, Monday to Friday . Key Responsibilities Act as the first point of contact for residents contacting the organisation regarding repairs and housing services. Handle customer enquiries via telephone, email, web and other digital channels. Provide accurate advice and information, resolving enquiries at the first point of contact wherever possible. Take ownership of customer enquiries and ensure timely and appropriate resolution. Raise repair requests and accurately capture all relevant information. Provide residents with information regarding repairs, appointments and housing services. Refer or escalate complex enquiries to the appropriate specialist team. Accurately update customer records and information on relevant housing and CRM systems. Access housing systems to provide information such as rent statements, payments, repairs and appointments. Handle difficult or challenging customer interactions professionally and empathetically. Explain policies and procedures clearly and manage customer expectations. Carry out telephone surveys and record customer feedback. Maintain up-to-date knowledge of relevant housing policies, procedures and services. Work towards agreed KPIs, customer satisfaction and first-contact resolution targets. Deliver a consistently high standard of customer service. Work flexibly to support the service's operating hours. About You Previous customer service, contact centre or call centre experience . Excellent verbal and written communication skills. Confidence dealing with challenging customers and difficult conversations. A calm, professional and empathetic approach. Strong listening, questioning and problem-solving skills. The ability to quickly understand customer requirements. Excellent attention to detail when recording customer information. Good IT skills and the ability to learn new systems quickly. The ability to follow policies and procedures. A flexible approach to working hours and changing priorities. The ability to work within a target-driven, performance-focused environment . APPLY NOW for the Repairs Customer Service Advisor Role
Aug 11, 2026
Full time
A reputable housing provider is currently seeking x 2 Repairs Customer Service Advisors to join its busy Repairs Customer Service Centre. This is an excellent opportunity for experienced customer service professionals looking to develop their career within the social housing and property services sector . Working Pattern: Hybrid following initial training Training: Approximately 4 weeks office-based Hours: Part-time, minimum 22.5 hours per week Working Hours: Monday-Friday, between 8:00am and 6:15pm Pay: £19.98 PAYE / £25.49 Umbrella per hour Contract: Temporary Sector: Social Housing / Property Services You will act as a key point of contact for residents, dealing with enquiries relating to housing services and repairs , providing accurate information, resolving queries wherever possible and ensuring residents receive a professional and positive customer experience. Following successful completion of training, advisors will be able to work on a hybrid basis . The position is part-time, with a minimum commitment of 22.5 hours per week , with working hours agreed between 8:00am and 6:15pm, Monday to Friday . Key Responsibilities Act as the first point of contact for residents contacting the organisation regarding repairs and housing services. Handle customer enquiries via telephone, email, web and other digital channels. Provide accurate advice and information, resolving enquiries at the first point of contact wherever possible. Take ownership of customer enquiries and ensure timely and appropriate resolution. Raise repair requests and accurately capture all relevant information. Provide residents with information regarding repairs, appointments and housing services. Refer or escalate complex enquiries to the appropriate specialist team. Accurately update customer records and information on relevant housing and CRM systems. Access housing systems to provide information such as rent statements, payments, repairs and appointments. Handle difficult or challenging customer interactions professionally and empathetically. Explain policies and procedures clearly and manage customer expectations. Carry out telephone surveys and record customer feedback. Maintain up-to-date knowledge of relevant housing policies, procedures and services. Work towards agreed KPIs, customer satisfaction and first-contact resolution targets. Deliver a consistently high standard of customer service. Work flexibly to support the service's operating hours. About You Previous customer service, contact centre or call centre experience . Excellent verbal and written communication skills. Confidence dealing with challenging customers and difficult conversations. A calm, professional and empathetic approach. Strong listening, questioning and problem-solving skills. The ability to quickly understand customer requirements. Excellent attention to detail when recording customer information. Good IT skills and the ability to learn new systems quickly. The ability to follow policies and procedures. A flexible approach to working hours and changing priorities. The ability to work within a target-driven, performance-focused environment . APPLY NOW for the Repairs Customer Service Advisor Role
Home Ownership Customer Coordinator Location: Remote Salary : £26,227.5 per annum Vacancy Type: Permanent Closing Date: 12 August 2026 Are you highly organised, customer-focused and experienced in property or conveyancing administration? We're looking for a Home Ownership Customer Coordinator (known internally as Commercial Services Coordinator) to join our Commercial & Revenue team, where you'll play a key role in delivering high-quality home ownership and commercial transactions that help us reinvest in new homes for those who need them most. About the role Working closely with customers, solicitors and internal stakeholders, you'll manage a varied caseload of home ownership transactions, including shared ownership resales, lease extensions, retirement properties, garages, and Right to Buy/Right to Acquire applications. You'll provide clear, specialist advice, ensure legal and policy compliance, and deliver an efficient, professional service from enquiry through to completion. This is a busy and rewarding role that suits someone who thrives on juggling multiple cases, enjoys working with detail, and is confident explaining complex information in a clear and customer-friendly way. Key responsibilities Manage and progress a portfolio of around 50-60 live cases, ensuring transactions are completed within required timescales Process Voluntary Right to Buy, Right to Buy and Right to Acquire applications in line with legislation and Homes England guidance Provide specialist advice on leases, service charges and home ownership obligations Liaise with solicitors, surveyors, valuers, financial advisors and local authorities to progress sales and resales efficiently Review and approve legal documents such as mortgage offers, leases, completion statements and notices of transfer Carry out affordability and income/expenditure assessments for potential purchasers Coordinate valuations, EPCs and other external reports to support sales activity Maintain accurate records on customer management systems and track income and expenditure from transactions Deliver excellent customer service via phone, email and written correspondence What we're looking for A strong commitment to delivering excellent customer service Experience or knowledge of property sales, leasehold or conveyancing processes Ability to manage a high-volume caseload while maintaining attention to detail Confident in reading, interpreting and explaining legal and lease documentation Strong organisational, numeracy and literacy skills Comfortable working with Microsoft Outlook, Word and Excel Proactive, flexible and able to work independently as well as part of a team Why join us? You'll be part of a supportive and knowledgeable team, making a real impact by helping customers through important home ownership decisions while contributing to income generation that supports future housing development. We offer variety, responsibility and the opportunity to build specialist expertise in a highly respected organisation. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.
Aug 11, 2026
Full time
Home Ownership Customer Coordinator Location: Remote Salary : £26,227.5 per annum Vacancy Type: Permanent Closing Date: 12 August 2026 Are you highly organised, customer-focused and experienced in property or conveyancing administration? We're looking for a Home Ownership Customer Coordinator (known internally as Commercial Services Coordinator) to join our Commercial & Revenue team, where you'll play a key role in delivering high-quality home ownership and commercial transactions that help us reinvest in new homes for those who need them most. About the role Working closely with customers, solicitors and internal stakeholders, you'll manage a varied caseload of home ownership transactions, including shared ownership resales, lease extensions, retirement properties, garages, and Right to Buy/Right to Acquire applications. You'll provide clear, specialist advice, ensure legal and policy compliance, and deliver an efficient, professional service from enquiry through to completion. This is a busy and rewarding role that suits someone who thrives on juggling multiple cases, enjoys working with detail, and is confident explaining complex information in a clear and customer-friendly way. Key responsibilities Manage and progress a portfolio of around 50-60 live cases, ensuring transactions are completed within required timescales Process Voluntary Right to Buy, Right to Buy and Right to Acquire applications in line with legislation and Homes England guidance Provide specialist advice on leases, service charges and home ownership obligations Liaise with solicitors, surveyors, valuers, financial advisors and local authorities to progress sales and resales efficiently Review and approve legal documents such as mortgage offers, leases, completion statements and notices of transfer Carry out affordability and income/expenditure assessments for potential purchasers Coordinate valuations, EPCs and other external reports to support sales activity Maintain accurate records on customer management systems and track income and expenditure from transactions Deliver excellent customer service via phone, email and written correspondence What we're looking for A strong commitment to delivering excellent customer service Experience or knowledge of property sales, leasehold or conveyancing processes Ability to manage a high-volume caseload while maintaining attention to detail Confident in reading, interpreting and explaining legal and lease documentation Strong organisational, numeracy and literacy skills Comfortable working with Microsoft Outlook, Word and Excel Proactive, flexible and able to work independently as well as part of a team Why join us? You'll be part of a supportive and knowledgeable team, making a real impact by helping customers through important home ownership decisions while contributing to income generation that supports future housing development. We offer variety, responsibility and the opportunity to build specialist expertise in a highly respected organisation. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.
Tenancy Support Caseworker Location: West Midlands(e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester) Salary : £32,300 per annum Vacancy Type: Permanent, Full time (37.5 hours per week) At Stonewater, our customers are at the heart of everything we do. We re looking for a Tenancy Support Caseworker to join our Locality Team across the West (e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.
Aug 11, 2026
Full time
Tenancy Support Caseworker Location: West Midlands(e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester) Salary : £32,300 per annum Vacancy Type: Permanent, Full time (37.5 hours per week) At Stonewater, our customers are at the heart of everything we do. We re looking for a Tenancy Support Caseworker to join our Locality Team across the West (e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester), ensuring our customers receive high quality, responsive and personalised support. What you ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What we re looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover Stonewater: Stonewater is one of the UK s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive. Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers. Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.
Are you an experienced Customer Services Manager, Account Manager, Partnerships Manager, Supply Chain Manager, Member Services Manager, or similar? Can you support customers, build relationships, and promote opportunities for collaborative working? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Partnerships Manager. Informed Recruitment are a specialist provider of contract and permanent resources to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to proactively engage with supply chain partners, build strong relationships, and promote collaborative working. Your day-to-day responsibilities will include engaging with and supporting partners; compiling management, operational, and supply chain reports; communicating potential opportunities; the identification of potential new suppliers as well as competitor analysis; attending member and operational meetings; spend monitoring; attending conferences and events; drafting social media content and managing bulk email communications; maintaining audit files; procurement requirements and identifying opportunities for social value; supporting contract pack creating; and onboarding new suppliers whilst drafting, sending, tracking & chasing new supplier packs as well as reviews packs for existing suppliers. Background Well-trodden paths into this role include: Construction and Development - managing customer service, accounts, or administration for construction companies, development & regeneration, or modular builders. Customer Services/Account Management - A successful track record as an account management/customer success management/customer service management professional with a successful track record of looking after customers, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial. Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Procurement and Supply Chain Management. Essential Skills Self-starter with a positive approach with a background in customer services or account management. A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. The ability to manage multiple tasks concurrently. A good understanding of creating value and managing costs. The ability to engage with prospective customers at conferences, seminars, and workshops. Strong MS Office skills. Highly Desirable/Will Strengthen Application Experience of the current Construction, or Property Asset Management market(s), including current issues within development, compliance, building safety, property services, construction, and/or property asset management. An understanding of procurement, commercial contract arrangements, PA23 and/or PCR. As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with some time spent working from home, some time spent on customer sites in the North of England and ad hoc travel to an office in Birmingham. A driving license, method of transportation, and positive outlook to travel are therefore necessary to undertake this position. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your slot! Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Aug 11, 2026
Full time
Are you an experienced Customer Services Manager, Account Manager, Partnerships Manager, Supply Chain Manager, Member Services Manager, or similar? Can you support customers, build relationships, and promote opportunities for collaborative working? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Partnerships Manager. Informed Recruitment are a specialist provider of contract and permanent resources to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to proactively engage with supply chain partners, build strong relationships, and promote collaborative working. Your day-to-day responsibilities will include engaging with and supporting partners; compiling management, operational, and supply chain reports; communicating potential opportunities; the identification of potential new suppliers as well as competitor analysis; attending member and operational meetings; spend monitoring; attending conferences and events; drafting social media content and managing bulk email communications; maintaining audit files; procurement requirements and identifying opportunities for social value; supporting contract pack creating; and onboarding new suppliers whilst drafting, sending, tracking & chasing new supplier packs as well as reviews packs for existing suppliers. Background Well-trodden paths into this role include: Construction and Development - managing customer service, accounts, or administration for construction companies, development & regeneration, or modular builders. Customer Services/Account Management - A successful track record as an account management/customer success management/customer service management professional with a successful track record of looking after customers, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial. Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Procurement and Supply Chain Management. Essential Skills Self-starter with a positive approach with a background in customer services or account management. A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. The ability to manage multiple tasks concurrently. A good understanding of creating value and managing costs. The ability to engage with prospective customers at conferences, seminars, and workshops. Strong MS Office skills. Highly Desirable/Will Strengthen Application Experience of the current Construction, or Property Asset Management market(s), including current issues within development, compliance, building safety, property services, construction, and/or property asset management. An understanding of procurement, commercial contract arrangements, PA23 and/or PCR. As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with some time spent working from home, some time spent on customer sites in the North of England and ad hoc travel to an office in Birmingham. A driving license, method of transportation, and positive outlook to travel are therefore necessary to undertake this position. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your slot! Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Aatom Recruitment is looking for Principal Enforcement Officer on behalf of a Local Authority. Job Title: Principal Enforcement Officer Contract Duration: 3 Months Hours Per Week: 36 Main Purpose of the Job: To lead and deliver complex housing enforcement activities and investigations to ensure compliance with housing legislation, licensing requirements, and regulatory standards in the private rented sector. To provide expert advice, guidance and support on housing enforcement matters, protecting residents from poor housing conditions, unlawful housing practices and associated risks to health, safety and wellbeing, while contributing to the Council's strategic housing and community safety objectives. Main Responsibilities / Accountabilities / Key Results Areas The postholder will be expected to effectively deliver the following responsibilities and outcomes: Lead on the investigation and enforcement of complex housing cases involving breaches of housing legislation, licensing conditions, property standards and management regulations. Provide specialist advice and guidance to managers, senior officers, elected Members and partner agencies on housing enforcement legislation, policy and procedure. Ensure that enforcement decisions are evidence-based, proportionate, consistent and compliant with relevant legislation, statutory guidance, Council policies and procedures. Conduct inspections of residential premises, including Houses in Multiple Occupation (HMOs), licensed properties and privately rented accommodation, identifying hazards and determining appropriate interventions. Prepare, serve and monitor statutory notices, civil penalties, prohibition orders, improvement notices, emergency remedial actions and other formal enforcement measures as appropriate. Lead and undertake investigations into housing offences, including breaches of the Housing Act 2004, Management of Houses in Multiple Occupation Regulations, licensing schemes and associated legislation. Prepare detailed reports, witness statements, prosecution files and evidential records for legal proceedings, ensuring compliance with criminal procedure and evidential requirements. Represent the Council in court proceedings, tribunals, interviews under caution, public inquiries and other formal hearings as required. Work closely with Legal Services to progress prosecutions, appeals, injunctions, rent repayment orders and other enforcement actions. Develop and maintain effective partnerships with internal and external stakeholders to support coordinated enforcement activity and improve outcomes for residents. Undertake the general work of a Principal Enforcement Officer (Housing Enforcement) including: Managing a substantial caseload of complex enforcement investigations, operating with a high degree of autonomy and professional judgement. Planning, coordinating and delivering enforcement activities in accordance with service priorities, performance targets and statutory obligations. Conducting site inspections, property surveys and evidence-gathering exercises to assess compliance with legislative and licensing requirements. Undertaking interviews under caution and gathering evidence in accordance with the Police and Criminal Evidence Act (PACE) and associated codes of practice. Preparing enforcement notices, legal documentation, schedules of works and prosecution files to the required evidential standards. Instructing and liaising with Legal Services, Counsel and external experts where appropriate, ensuring effective progression of legal proceedings. Attending court, tribunal and appeal hearings, giving professional evidence and representing the Council's interests as required. Providing technical advice, training and guidance to colleagues, internal departments, elected Members and external stakeholders. Monitoring and reviewing compliance with statutory notices, licence conditions and enforcement actions, taking further action where necessary. Maintaining accurate records and making effective use of case management systems, databases and regulatory enforcement software.
Aug 11, 2026
Contractor
Aatom Recruitment is looking for Principal Enforcement Officer on behalf of a Local Authority. Job Title: Principal Enforcement Officer Contract Duration: 3 Months Hours Per Week: 36 Main Purpose of the Job: To lead and deliver complex housing enforcement activities and investigations to ensure compliance with housing legislation, licensing requirements, and regulatory standards in the private rented sector. To provide expert advice, guidance and support on housing enforcement matters, protecting residents from poor housing conditions, unlawful housing practices and associated risks to health, safety and wellbeing, while contributing to the Council's strategic housing and community safety objectives. Main Responsibilities / Accountabilities / Key Results Areas The postholder will be expected to effectively deliver the following responsibilities and outcomes: Lead on the investigation and enforcement of complex housing cases involving breaches of housing legislation, licensing conditions, property standards and management regulations. Provide specialist advice and guidance to managers, senior officers, elected Members and partner agencies on housing enforcement legislation, policy and procedure. Ensure that enforcement decisions are evidence-based, proportionate, consistent and compliant with relevant legislation, statutory guidance, Council policies and procedures. Conduct inspections of residential premises, including Houses in Multiple Occupation (HMOs), licensed properties and privately rented accommodation, identifying hazards and determining appropriate interventions. Prepare, serve and monitor statutory notices, civil penalties, prohibition orders, improvement notices, emergency remedial actions and other formal enforcement measures as appropriate. Lead and undertake investigations into housing offences, including breaches of the Housing Act 2004, Management of Houses in Multiple Occupation Regulations, licensing schemes and associated legislation. Prepare detailed reports, witness statements, prosecution files and evidential records for legal proceedings, ensuring compliance with criminal procedure and evidential requirements. Represent the Council in court proceedings, tribunals, interviews under caution, public inquiries and other formal hearings as required. Work closely with Legal Services to progress prosecutions, appeals, injunctions, rent repayment orders and other enforcement actions. Develop and maintain effective partnerships with internal and external stakeholders to support coordinated enforcement activity and improve outcomes for residents. Undertake the general work of a Principal Enforcement Officer (Housing Enforcement) including: Managing a substantial caseload of complex enforcement investigations, operating with a high degree of autonomy and professional judgement. Planning, coordinating and delivering enforcement activities in accordance with service priorities, performance targets and statutory obligations. Conducting site inspections, property surveys and evidence-gathering exercises to assess compliance with legislative and licensing requirements. Undertaking interviews under caution and gathering evidence in accordance with the Police and Criminal Evidence Act (PACE) and associated codes of practice. Preparing enforcement notices, legal documentation, schedules of works and prosecution files to the required evidential standards. Instructing and liaising with Legal Services, Counsel and external experts where appropriate, ensuring effective progression of legal proceedings. Attending court, tribunal and appeal hearings, giving professional evidence and representing the Council's interests as required. Providing technical advice, training and guidance to colleagues, internal departments, elected Members and external stakeholders. Monitoring and reviewing compliance with statutory notices, licence conditions and enforcement actions, taking further action where necessary. Maintaining accurate records and making effective use of case management systems, databases and regulatory enforcement software.
Debt Recovery Specialist Location: Bracknell Salary: £20.59 P/H Hours: Monday to Friday, 9am to 5pm (one day a week at home, after training) Contract: this is a fixed-term contract for a 3 months initially, with potential to remain on an extended basis. We are currently recruiting for a Debt Recovery Specialist to join a busy customer-focused team based in Bracknell. You will be responsible for supporting customers who are experiencing financial difficulties, working with them to understand their circumstances and agree appropriate solutions. The role will involve: Managing a caseload of customers with outstanding rent or property-related payments. Contacting customers by telephone and other appropriate methods to discuss arrears. Investigating individual circumstances and negotiating realistic repayment arrangements. Providing information and signposting customers towards appropriate financial, benefits, debt and employment support. Maintaining accurate and up-to-date records of all customer contact and actions taken. Working collaboratively with internal teams and external organisations to support positive customer outcomes. Supporting debt recovery and ensuring agreed targets and performance standards are achieved. Using knowledge of welfare benefits to help maximise customers' income and identify appropriate support. Preparing correspondence and maintaining accurate documentation. Taking appropriate action where debts remain unpaid, in line with relevant policies and procedures. Ensuring customers receive a consistent, professional and supportive service. We are looking for someone who has: Previous experience working in a customer-focused and target-driven environment. Knowledge or experience of housing and welfare benefits. Strong communication and negotiation skills. The ability to deal sensitively and professionally with customers who may be experiencing financial difficulties. Excellent organisational skills and the ability to manage a caseload and competing priorities. Strong attention to detail and accurate record-keeping skills. Good IT skills, including experience using the Microsoft Office suite and databases. Strong written and verbal communication skills. If you have experience in customer service, debt recovery, housing, income recovery or welfare benefits and are looking for your next opportunity, we would love to hear from you. Please submit your CV to be considered or email (url removed) with any queries.
Aug 11, 2026
Contractor
Debt Recovery Specialist Location: Bracknell Salary: £20.59 P/H Hours: Monday to Friday, 9am to 5pm (one day a week at home, after training) Contract: this is a fixed-term contract for a 3 months initially, with potential to remain on an extended basis. We are currently recruiting for a Debt Recovery Specialist to join a busy customer-focused team based in Bracknell. You will be responsible for supporting customers who are experiencing financial difficulties, working with them to understand their circumstances and agree appropriate solutions. The role will involve: Managing a caseload of customers with outstanding rent or property-related payments. Contacting customers by telephone and other appropriate methods to discuss arrears. Investigating individual circumstances and negotiating realistic repayment arrangements. Providing information and signposting customers towards appropriate financial, benefits, debt and employment support. Maintaining accurate and up-to-date records of all customer contact and actions taken. Working collaboratively with internal teams and external organisations to support positive customer outcomes. Supporting debt recovery and ensuring agreed targets and performance standards are achieved. Using knowledge of welfare benefits to help maximise customers' income and identify appropriate support. Preparing correspondence and maintaining accurate documentation. Taking appropriate action where debts remain unpaid, in line with relevant policies and procedures. Ensuring customers receive a consistent, professional and supportive service. We are looking for someone who has: Previous experience working in a customer-focused and target-driven environment. Knowledge or experience of housing and welfare benefits. Strong communication and negotiation skills. The ability to deal sensitively and professionally with customers who may be experiencing financial difficulties. Excellent organisational skills and the ability to manage a caseload and competing priorities. Strong attention to detail and accurate record-keeping skills. Good IT skills, including experience using the Microsoft Office suite and databases. Strong written and verbal communication skills. If you have experience in customer service, debt recovery, housing, income recovery or welfare benefits and are looking for your next opportunity, we would love to hear from you. Please submit your CV to be considered or email (url removed) with any queries.
We are currently recruiting for an experienced Private Sector Building Safety Manager to join a leading reputable local authority on the private rented sector, responsible for ensuring the safety, compliance, and effective management of high-rise residential buildings (HRBs) and mid-rise residential buildings (MRRBs) . Building Safety Manager - High Rise Residential Buildings (Private Sector) Location: London / Hybrid (4 days per week office-based) Contract: Temporary Assignment Flexibility: x4 days on site Pay Rate: £38.87 PAYE / £50.00 Umbrella per hour - 360 a day/Umbrella DBS Requirement: Basic DBS Required The successful candidate will play a key role in delivering robust building safety standards, ensuring compliance with the Building Safety Act 2022 , fire safety legislation, and housing regulations. You will work collaboratively with internal teams, residents, contractors, consultants, and key external stakeholders to maintain a proactive approach to resident safety and regulatory compliance. This role requires a strong technical understanding of fire safety, building regulations, risk assessment, enforcement processes, and the Golden Thread of building safety information . Key Responsibilities: Undertake inspections of High-Rise Buildings (HRBs) and Mid-Rise Residential Buildings (MRRBs) , identifying building safety risks, hazards, and areas of non-compliance. Apply extensive knowledge of the Housing Act 2004 , including the use of the Housing Health and Safety Rating System (HHSRS) in relation to fire safety within residential buildings. Support compliance with the Building Safety Act 2022 , including understanding and application of: Remediation Orders Remediation Contribution Orders Accountable Person and Building Safety Manager responsibilities Maintain and support the delivery of the Golden Thread of Building Safety Information , ensuring accurate records, reporting, and information management. Review and assess fire safety documentation, including: Fire Risk Assessments (FRAs), Fire Risk Assessments of External Walls (FRAEWs), Fire Strategies, Intrusive survey reports, EWS1 forms and Fire safety certificates and maintenance records Evaluate external wall systems and associated risks, including: External Wall Systems (EWS), Cladding systems, Insulation materials, Cavity barriers, Fire stopping and compartmentation, Passive and active fire safety measures Assess and interpret technical reports, ensuring appropriate remedial actions are identified and progressed. Take a holistic approach to building safety, considering the complete building system and resident safety rather than individual defects in isolation. Work with internal and external stakeholders including: London Fire Brigade (LFB), Greater London Authority (GLA), Building Safety Regulator (BSR), Homes England, Local authorities and government bodies and Specialist consultants and contractors Provide professional advice and guidance on building safety compliance, risk management, and regulatory requirements. Support enforcement activity where required, ensuring risks are appropriately managed and mitigated. Essential Experience & Skills: Proven experience working within building safety, fire safety, housing compliance, or residential property regulation . Strong working knowledge of: Housing Act 2004 HHSRS (Housing Health and Safety Rating System) Building Safety Act 2022 Regulatory Reform (Fire Safety) Order 2005 Fire Safety Act 2021 Fire Safety (England) Regulations 2022 Experience inspecting HRBs and MRRBs , assessing hazards, identifying risks, and supporting enforcement action. Strong understanding of: Active fire safety systems,Passive fire protection, Compartmentation, Fire stopping, External wall systems Cladding and insulation risks Ability to critically review and challenge technical reports, including: FRAEW assessments, PAS 9980 assessments, EWS1 forms, Fire strategies, Intrusive inspection reports Experience working collaboratively with multiple stakeholders to achieve improved building and resident safety outcomes. Apply Now for the Private Rented Sector Buidling Safety Manager role.
Aug 11, 2026
Full time
We are currently recruiting for an experienced Private Sector Building Safety Manager to join a leading reputable local authority on the private rented sector, responsible for ensuring the safety, compliance, and effective management of high-rise residential buildings (HRBs) and mid-rise residential buildings (MRRBs) . Building Safety Manager - High Rise Residential Buildings (Private Sector) Location: London / Hybrid (4 days per week office-based) Contract: Temporary Assignment Flexibility: x4 days on site Pay Rate: £38.87 PAYE / £50.00 Umbrella per hour - 360 a day/Umbrella DBS Requirement: Basic DBS Required The successful candidate will play a key role in delivering robust building safety standards, ensuring compliance with the Building Safety Act 2022 , fire safety legislation, and housing regulations. You will work collaboratively with internal teams, residents, contractors, consultants, and key external stakeholders to maintain a proactive approach to resident safety and regulatory compliance. This role requires a strong technical understanding of fire safety, building regulations, risk assessment, enforcement processes, and the Golden Thread of building safety information . Key Responsibilities: Undertake inspections of High-Rise Buildings (HRBs) and Mid-Rise Residential Buildings (MRRBs) , identifying building safety risks, hazards, and areas of non-compliance. Apply extensive knowledge of the Housing Act 2004 , including the use of the Housing Health and Safety Rating System (HHSRS) in relation to fire safety within residential buildings. Support compliance with the Building Safety Act 2022 , including understanding and application of: Remediation Orders Remediation Contribution Orders Accountable Person and Building Safety Manager responsibilities Maintain and support the delivery of the Golden Thread of Building Safety Information , ensuring accurate records, reporting, and information management. Review and assess fire safety documentation, including: Fire Risk Assessments (FRAs), Fire Risk Assessments of External Walls (FRAEWs), Fire Strategies, Intrusive survey reports, EWS1 forms and Fire safety certificates and maintenance records Evaluate external wall systems and associated risks, including: External Wall Systems (EWS), Cladding systems, Insulation materials, Cavity barriers, Fire stopping and compartmentation, Passive and active fire safety measures Assess and interpret technical reports, ensuring appropriate remedial actions are identified and progressed. Take a holistic approach to building safety, considering the complete building system and resident safety rather than individual defects in isolation. Work with internal and external stakeholders including: London Fire Brigade (LFB), Greater London Authority (GLA), Building Safety Regulator (BSR), Homes England, Local authorities and government bodies and Specialist consultants and contractors Provide professional advice and guidance on building safety compliance, risk management, and regulatory requirements. Support enforcement activity where required, ensuring risks are appropriately managed and mitigated. Essential Experience & Skills: Proven experience working within building safety, fire safety, housing compliance, or residential property regulation . Strong working knowledge of: Housing Act 2004 HHSRS (Housing Health and Safety Rating System) Building Safety Act 2022 Regulatory Reform (Fire Safety) Order 2005 Fire Safety Act 2021 Fire Safety (England) Regulations 2022 Experience inspecting HRBs and MRRBs , assessing hazards, identifying risks, and supporting enforcement action. Strong understanding of: Active fire safety systems,Passive fire protection, Compartmentation, Fire stopping, External wall systems Cladding and insulation risks Ability to critically review and challenge technical reports, including: FRAEW assessments, PAS 9980 assessments, EWS1 forms, Fire strategies, Intrusive inspection reports Experience working collaboratively with multiple stakeholders to achieve improved building and resident safety outcomes. Apply Now for the Private Rented Sector Buidling Safety Manager role.
Your new company Thisis an opportunity to join a large and well-established social housing organisation with a strong focus on compliance, resident safety and community wellbeing. Working within a specialist ASB and Legal team, you will play a key role in helping the organisation meet its statutory obligations around gas and electrical safety while protecting residents and mitigating legal risk. This role is initially offered on a 3-month basis with the likelihood of extension and the potential to become permanent. Your new role As a Litigation Paralegal, you will manage a varied caseload of access injunction matters, supporting the Housing and Asset Management teams in securing access to residential properties where other avenues have been exhausted. You will act as a claimant advocate, representing the organisation in court proceedings and obtaining the necessary judicial remedies to ensure compliance with electrical and gas safety legislation. Key responsibilities will include: Managing litigation matters relating to access injunctions and statutory compliance. Preparing and drafting court documents, injunction applications, witness statements and instructions to Counsel. Advocating in court and attending hearings across the region. Managing complex litigated claims, including Part 8 proceedings and N16A injunction applications. Providing legally sound advice and guidance to internal stakeholders. Ensuring all litigation activities are undertaken in line with relevant legislation, statutory requirements and CPR protocols. Liaising with housing teams, external solicitors, barristers, courts and other stakeholders to progress matters effectively. Contributing to the organisation's risk management objectives by minimising financial, legal and reputational exposure. Supporting colleagues through training, advice and collaboration on legal and compliance matters. What you'll need to succeed To be successful in this role, you will have previous litigation experience, ideally gained within social housing, local government or a similarly regulated environment. You will be confident handling your own caseload, advocating in court and working independently with minimal supervision. You will also demonstrate: Experience acting on behalf of either claimants or defendants in litigation matters. Knowledge of access injunctions, possession proceedings, ASB litigation or related housing litigation. Strong legal drafting skills across court applications, witness statements and legal correspondence. A sound understanding of relevant housing, property and regulatory legislation. Excellent advocacy, negotiation and stakeholder management skills. Strong analytical, fact-finding and decision-making abilities. The ability to build effective relationships with colleagues, legal representatives, the judiciary and external organisations. Strong organisational and time management skills. A degree, LPC, CILEX qualification or equivalent legal qualification. A full UK driving licence and access to a vehicle. Experience within the social housing sector and familiarity with gas and electrical safety compliance matters would be highly advantageous. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on (phone number removed). If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 11, 2026
Seasonal
Your new company Thisis an opportunity to join a large and well-established social housing organisation with a strong focus on compliance, resident safety and community wellbeing. Working within a specialist ASB and Legal team, you will play a key role in helping the organisation meet its statutory obligations around gas and electrical safety while protecting residents and mitigating legal risk. This role is initially offered on a 3-month basis with the likelihood of extension and the potential to become permanent. Your new role As a Litigation Paralegal, you will manage a varied caseload of access injunction matters, supporting the Housing and Asset Management teams in securing access to residential properties where other avenues have been exhausted. You will act as a claimant advocate, representing the organisation in court proceedings and obtaining the necessary judicial remedies to ensure compliance with electrical and gas safety legislation. Key responsibilities will include: Managing litigation matters relating to access injunctions and statutory compliance. Preparing and drafting court documents, injunction applications, witness statements and instructions to Counsel. Advocating in court and attending hearings across the region. Managing complex litigated claims, including Part 8 proceedings and N16A injunction applications. Providing legally sound advice and guidance to internal stakeholders. Ensuring all litigation activities are undertaken in line with relevant legislation, statutory requirements and CPR protocols. Liaising with housing teams, external solicitors, barristers, courts and other stakeholders to progress matters effectively. Contributing to the organisation's risk management objectives by minimising financial, legal and reputational exposure. Supporting colleagues through training, advice and collaboration on legal and compliance matters. What you'll need to succeed To be successful in this role, you will have previous litigation experience, ideally gained within social housing, local government or a similarly regulated environment. You will be confident handling your own caseload, advocating in court and working independently with minimal supervision. You will also demonstrate: Experience acting on behalf of either claimants or defendants in litigation matters. Knowledge of access injunctions, possession proceedings, ASB litigation or related housing litigation. Strong legal drafting skills across court applications, witness statements and legal correspondence. A sound understanding of relevant housing, property and regulatory legislation. Excellent advocacy, negotiation and stakeholder management skills. Strong analytical, fact-finding and decision-making abilities. The ability to build effective relationships with colleagues, legal representatives, the judiciary and external organisations. Strong organisational and time management skills. A degree, LPC, CILEX qualification or equivalent legal qualification. A full UK driving licence and access to a vehicle. Experience within the social housing sector and familiarity with gas and electrical safety compliance matters would be highly advantageous. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on (phone number removed). If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Ivy Resource Group are working with a well-established contractor to recruit an experienced Estimator for a permanent role based in Gloucester. You will be working on a range of education, healthcare, commercial property, residential housing and private clients, with projects ranging from a few hundred pounds to around 25 million. The Role: Review tender documents - study drawings, specifications, schedules and other project information. Measure quantities - calculate the amount of labour, materials and work required for each part of the project. Prepare cost estimates - price materials, labour, plant, subcontractors and other project costs. Obtain subcontractor quotations - contact specialist subcontractors and suppliers and compare their prices. Analyse project risks - identify uncertainties, potential extra costs and commercial risks. Build the tender price - bring all costs together to produce the overall price submitted to the client. Work with the wider team - collaborate with quantity surveyors, contracts managers, buyers, architects and engineers. Check and compare prices - make sure quotations and calculations are accurate and competitive. Attend site visits - understand site conditions, access, logistics and any issues that could affect the price. Meet tender deadlines - make sure estimates and supporting information are completed and submitted on time. Support negotiations - help answer client queries and clarify pricing during the tender process. Learn from previous projects - use historical costs and project data to improve future estimates. Help protect profit margins - make sure the project is priced competitively without underestimating the true cost The Ideal Candidate: Construction knowledge - understands how buildings are constructed and the different trades involved. Strong numerical skills - comfortable working with quantities, measurements, costs and budgets. Attention to detail - able to spot errors or omissions in drawings, specifications and quotations. Commercial awareness - understands that the aim is to win work while maintaining a healthy profit margin. Good analytical skills - can break a large construction project into individual costs and assess them accurately. Tendering experience - ideally has experience preparing or assisting with construction tenders. Subcontractor management - confident obtaining, comparing and evaluating subcontractor and supplier quotations. Good communication - able to communicate clearly with clients, subcontractors, suppliers and colleagues. IT skills - comfortable with Excel and construction estimating/tendering software. Organised and deadline-focused - can manage several estimates and meet tight tender deadlines. Problem-solving ability - able to identify potential issues in a project and find practical solutions. Team player - works effectively with quantity surveyors, project managers, buyers and site teams. Willingness to learn - particularly important for a junior or graduate estimator; curiosity about construction and commercial processes is valuable. Professional and reliable - takes ownership of their work and produces accurate, dependable information Salary & Package: Up to 50,000 - 70,000 per annum + Package Competitive benefits package Opportunity to work on high-profile, high-value projects 27 days (+BHs) annual leave, Car Leasing scheme via salary sacrifice, Death in Service (4x), Cycle to Work, Cash Plan (claim back), Pension 3% Ee / 5% Er How to Apply: Submit your CV and a member of our team will get back to you Ivy Resource Group are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. IND123
Aug 11, 2026
Full time
Ivy Resource Group are working with a well-established contractor to recruit an experienced Estimator for a permanent role based in Gloucester. You will be working on a range of education, healthcare, commercial property, residential housing and private clients, with projects ranging from a few hundred pounds to around 25 million. The Role: Review tender documents - study drawings, specifications, schedules and other project information. Measure quantities - calculate the amount of labour, materials and work required for each part of the project. Prepare cost estimates - price materials, labour, plant, subcontractors and other project costs. Obtain subcontractor quotations - contact specialist subcontractors and suppliers and compare their prices. Analyse project risks - identify uncertainties, potential extra costs and commercial risks. Build the tender price - bring all costs together to produce the overall price submitted to the client. Work with the wider team - collaborate with quantity surveyors, contracts managers, buyers, architects and engineers. Check and compare prices - make sure quotations and calculations are accurate and competitive. Attend site visits - understand site conditions, access, logistics and any issues that could affect the price. Meet tender deadlines - make sure estimates and supporting information are completed and submitted on time. Support negotiations - help answer client queries and clarify pricing during the tender process. Learn from previous projects - use historical costs and project data to improve future estimates. Help protect profit margins - make sure the project is priced competitively without underestimating the true cost The Ideal Candidate: Construction knowledge - understands how buildings are constructed and the different trades involved. Strong numerical skills - comfortable working with quantities, measurements, costs and budgets. Attention to detail - able to spot errors or omissions in drawings, specifications and quotations. Commercial awareness - understands that the aim is to win work while maintaining a healthy profit margin. Good analytical skills - can break a large construction project into individual costs and assess them accurately. Tendering experience - ideally has experience preparing or assisting with construction tenders. Subcontractor management - confident obtaining, comparing and evaluating subcontractor and supplier quotations. Good communication - able to communicate clearly with clients, subcontractors, suppliers and colleagues. IT skills - comfortable with Excel and construction estimating/tendering software. Organised and deadline-focused - can manage several estimates and meet tight tender deadlines. Problem-solving ability - able to identify potential issues in a project and find practical solutions. Team player - works effectively with quantity surveyors, project managers, buyers and site teams. Willingness to learn - particularly important for a junior or graduate estimator; curiosity about construction and commercial processes is valuable. Professional and reliable - takes ownership of their work and produces accurate, dependable information Salary & Package: Up to 50,000 - 70,000 per annum + Package Competitive benefits package Opportunity to work on high-profile, high-value projects 27 days (+BHs) annual leave, Car Leasing scheme via salary sacrifice, Death in Service (4x), Cycle to Work, Cash Plan (claim back), Pension 3% Ee / 5% Er How to Apply: Submit your CV and a member of our team will get back to you Ivy Resource Group are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. IND123
Compliance Manager We are recruiting on behalf of a well-established housing association for an experienced Compliance Manager to lead the delivery, assurance and continuous improvement of statutory compliance across a diverse residential portfolio. Reporting to the Head of Fire and Compliance, the Compliance Manager will provide operational leadership across all key compliance areas, including fire safety, asbestos, gas, electrical, legionella and water hygiene, lifts and mechanical systems. The role is responsible for ensuring that all properties remain safe, fully compliant and aligned with statutory, regulatory and organisational requirements. The postholder will lead a team of Compliance Coordinators and specialist compliance staff, overseeing contractor performance, compliance programmes, quality assurance and regulatory reporting. They will ensure that servicing, inspections, remedial works and planned compliance programmes are delivered on time, to the required standard and in accordance with relevant legislation and best practice. A key aspect of the role is providing assurance to senior leadership through performance reporting, compliance audits and risk management. The Compliance Manager will monitor compliance across the housing stock, manage third-party assurance inspections, oversee fire risk assessment actions, and drive service improvements that strengthen compliance performance and reduce organisational risk. The role also includes responsibility for procuring and managing compliance contractors, overseeing significant compliance budgets, ensuring value for money and maintaining robust governance and financial controls across all compliance workstreams. Working closely with Asset Management, Property Services and Housing teams, the Compliance Manager will use compliance data and performance insight to improve service delivery, support regulatory inspections and provide assurance that statutory obligations are consistently met. This is a senior operational leadership role that requires strong technical compliance knowledge, excellent contractor management skills and the ability to influence stakeholders across all levels of the organisation. The successful candidate will play a key role in delivering a safe, compliant and customer-focused property service across a substantial housing portfolio.
Aug 10, 2026
Full time
Compliance Manager We are recruiting on behalf of a well-established housing association for an experienced Compliance Manager to lead the delivery, assurance and continuous improvement of statutory compliance across a diverse residential portfolio. Reporting to the Head of Fire and Compliance, the Compliance Manager will provide operational leadership across all key compliance areas, including fire safety, asbestos, gas, electrical, legionella and water hygiene, lifts and mechanical systems. The role is responsible for ensuring that all properties remain safe, fully compliant and aligned with statutory, regulatory and organisational requirements. The postholder will lead a team of Compliance Coordinators and specialist compliance staff, overseeing contractor performance, compliance programmes, quality assurance and regulatory reporting. They will ensure that servicing, inspections, remedial works and planned compliance programmes are delivered on time, to the required standard and in accordance with relevant legislation and best practice. A key aspect of the role is providing assurance to senior leadership through performance reporting, compliance audits and risk management. The Compliance Manager will monitor compliance across the housing stock, manage third-party assurance inspections, oversee fire risk assessment actions, and drive service improvements that strengthen compliance performance and reduce organisational risk. The role also includes responsibility for procuring and managing compliance contractors, overseeing significant compliance budgets, ensuring value for money and maintaining robust governance and financial controls across all compliance workstreams. Working closely with Asset Management, Property Services and Housing teams, the Compliance Manager will use compliance data and performance insight to improve service delivery, support regulatory inspections and provide assurance that statutory obligations are consistently met. This is a senior operational leadership role that requires strong technical compliance knowledge, excellent contractor management skills and the ability to influence stakeholders across all levels of the organisation. The successful candidate will play a key role in delivering a safe, compliant and customer-focused property service across a substantial housing portfolio.
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won't just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Burnley Office , commutable from Burnley, Blackburn, Accrington, Nelson, Colne, Bury, Preston, Skipton and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you're looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Aug 09, 2026
Full time
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won't just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Burnley Office , commutable from Burnley, Blackburn, Accrington, Nelson, Colne, Bury, Preston, Skipton and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you're looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Resident liaison Officer Cheltenham Temporary role The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Company who are looking for a Resident Liaison Officer covering Cheltenham. Our client is looking for someone with experience of property maintenance and customer service to be liaising tenants and workforce on site, whilst works are being completed. Experience within the housing sector is advantageous. Day to Day: Site visits liaising with tenants and contractors Assisting with the selection of products for installation works Sending out email and letter correspondence Dealing with customers face to face and over the phone Dealing with complaints Attending site meetings for programme updates with contractors Requirements (Skills & Qualifications): Excellent communication skills Understanding around maintenance and construction would be beneficial Ability to work under pressure It Literate Experience of working in the Social housing sector would be beneficial Full UK driving licence essential Please apply or contact Chelsie Fowler at Build Recruitment for further details - (url removed) (phone number removed) We ll take the time to understand your career history and motivations for a new role. We ll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We ll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking.
Aug 09, 2026
Seasonal
Resident liaison Officer Cheltenham Temporary role The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Company who are looking for a Resident Liaison Officer covering Cheltenham. Our client is looking for someone with experience of property maintenance and customer service to be liaising tenants and workforce on site, whilst works are being completed. Experience within the housing sector is advantageous. Day to Day: Site visits liaising with tenants and contractors Assisting with the selection of products for installation works Sending out email and letter correspondence Dealing with customers face to face and over the phone Dealing with complaints Attending site meetings for programme updates with contractors Requirements (Skills & Qualifications): Excellent communication skills Understanding around maintenance and construction would be beneficial Ability to work under pressure It Literate Experience of working in the Social housing sector would be beneficial Full UK driving licence essential Please apply or contact Chelsie Fowler at Build Recruitment for further details - (url removed) (phone number removed) We ll take the time to understand your career history and motivations for a new role. We ll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We ll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking.
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won't just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Bradford office, offering an easy commute from Leeds, Huddersfield, Halifax, Wakefield, Dewsbury, Batley, Keighley, Shipley, and surrounding West Yorkshire areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you're looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Aug 08, 2026
Full time
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won't just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Bradford office, offering an easy commute from Leeds, Huddersfield, Halifax, Wakefield, Dewsbury, Batley, Keighley, Shipley, and surrounding West Yorkshire areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you're looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won't just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Peterborough office, offering an easy commute from Stamford, Huntingdon, St Neots, Spalding, March, Corby, Kettering and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you're looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Aug 08, 2026
Full time
Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won't just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Peterborough office, offering an easy commute from Stamford, Huntingdon, St Neots, Spalding, March, Corby, Kettering and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you're looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.
Recruitment Resourcer - Blue Collar Property Services - London 27k- 30k per annum DOE + OTE Earnings Daniel Owen is looking for an ambitious Recruitment Resourcer to join our London team, an excellent opportunity for someone looking to build a long-term career in recruitment. Working within our Blue Collar Property Services division, you will work across a range of disciplines, including the social housing sector, building strong relationships with candidates and helping clients secure the talent they need. Your Impact as a Recruitment Resourcer Candidate Relationships: Not just over the phone, but face-to-face, you'll identify, develop and maintain candidate relationships. Talent Sourcing: Seek out skilled individuals with the right qualifications, experience and career goals for permanent opportunities. Recruitment Support: Provide recruitment and administrative support, including maintaining databases and candidate profiles. Permanent Recruitment: Support the team with temporary and permanent blue collar construction recruitment, helping to match high-quality candidates to suitable roles. Client Relationships: Build strong working relationships with existing clients, supporting repeat business and long-term partnerships. The Ideal Candidate Will Be A Proven Professional: Whether your background is in recruitment, sales, customer service or another target-driven environment, you know how to build relationships, get results and deliver a high-quality service. Motivated and Ambitious: You are driven to succeed, keen to develop your recruitment career and excited by the opportunity to influence your earnings with your work. Excellent Communicator: You're a brilliant communicator, both face-to-face and email, with the confidence to build strong relationships with candidates, clients and colleagues. Adaptable: You thrive in a fast-paced recruitment environment and can confidently pivot when priorities change. Organised: You are able to plan, structure, and manage tasks efficiently, staying organised to meet deadlines, support live vacancies, and achieve goals. Career-Focused: You are looking for more than a job; you want a long-term career where you can grow, develop and be in more control of your earnings within a supportive team. Our Benefits Are Second to None Top Tier Holiday Allowance: Increasing holiday allowance for the first five years, reaching 28 days, plus your birthday off and an additional day for charitable endeavours. Health and Wellbeing: Private healthcare through Vitality, contributory pension and life assurance. Director Incentives: Quarterly lunch incentives and personal treat vouchers. Loyalty Rewards: Additional holiday entitlement and bonus payments linked to service milestones. Annual Reward Trips: Multiple company trips throughout the year, with previous destinations including Marbella, Prague and Portugal. Learning and Growth: Access to the Daniel Owen Academy, featuring a structured 12-week training programme alongside one-to-one coaching and ongoing development. Financial Wellbeing Support: Access to professional financial guidance through our partnership with One Financial. Fast-Track Career Development: Our directors all climbed the ladder from within, as it's important for clear progression to be visible and achievable. Who Are We? For over 40 years, Daniel Owen has been a leading specialist recruiter within the built environment, recognised for our honest approach, strong relationships and commitment to developing our people. We believe recruitment is about people first. We invest heavily in training, reward success and provide the support needed for individuals to build long-term careers. As we continue to grow, there has never been a better time to join our team and make a real impact. Ready to Take the Next Step? Apply today to start your recruitment career with Daniel Owen. If you would like a confidential conversation about life at Daniel Owen, our Talent Acquisition team would be delighted to hear from you. LON123
Aug 08, 2026
Full time
Recruitment Resourcer - Blue Collar Property Services - London 27k- 30k per annum DOE + OTE Earnings Daniel Owen is looking for an ambitious Recruitment Resourcer to join our London team, an excellent opportunity for someone looking to build a long-term career in recruitment. Working within our Blue Collar Property Services division, you will work across a range of disciplines, including the social housing sector, building strong relationships with candidates and helping clients secure the talent they need. Your Impact as a Recruitment Resourcer Candidate Relationships: Not just over the phone, but face-to-face, you'll identify, develop and maintain candidate relationships. Talent Sourcing: Seek out skilled individuals with the right qualifications, experience and career goals for permanent opportunities. Recruitment Support: Provide recruitment and administrative support, including maintaining databases and candidate profiles. Permanent Recruitment: Support the team with temporary and permanent blue collar construction recruitment, helping to match high-quality candidates to suitable roles. Client Relationships: Build strong working relationships with existing clients, supporting repeat business and long-term partnerships. The Ideal Candidate Will Be A Proven Professional: Whether your background is in recruitment, sales, customer service or another target-driven environment, you know how to build relationships, get results and deliver a high-quality service. Motivated and Ambitious: You are driven to succeed, keen to develop your recruitment career and excited by the opportunity to influence your earnings with your work. Excellent Communicator: You're a brilliant communicator, both face-to-face and email, with the confidence to build strong relationships with candidates, clients and colleagues. Adaptable: You thrive in a fast-paced recruitment environment and can confidently pivot when priorities change. Organised: You are able to plan, structure, and manage tasks efficiently, staying organised to meet deadlines, support live vacancies, and achieve goals. Career-Focused: You are looking for more than a job; you want a long-term career where you can grow, develop and be in more control of your earnings within a supportive team. Our Benefits Are Second to None Top Tier Holiday Allowance: Increasing holiday allowance for the first five years, reaching 28 days, plus your birthday off and an additional day for charitable endeavours. Health and Wellbeing: Private healthcare through Vitality, contributory pension and life assurance. Director Incentives: Quarterly lunch incentives and personal treat vouchers. Loyalty Rewards: Additional holiday entitlement and bonus payments linked to service milestones. Annual Reward Trips: Multiple company trips throughout the year, with previous destinations including Marbella, Prague and Portugal. Learning and Growth: Access to the Daniel Owen Academy, featuring a structured 12-week training programme alongside one-to-one coaching and ongoing development. Financial Wellbeing Support: Access to professional financial guidance through our partnership with One Financial. Fast-Track Career Development: Our directors all climbed the ladder from within, as it's important for clear progression to be visible and achievable. Who Are We? For over 40 years, Daniel Owen has been a leading specialist recruiter within the built environment, recognised for our honest approach, strong relationships and commitment to developing our people. We believe recruitment is about people first. We invest heavily in training, reward success and provide the support needed for individuals to build long-term careers. As we continue to grow, there has never been a better time to join our team and make a real impact. Ready to Take the Next Step? Apply today to start your recruitment career with Daniel Owen. If you would like a confidential conversation about life at Daniel Owen, our Talent Acquisition team would be delighted to hear from you. LON123
