Head of Information Security - CISSP, CISM, ISO27001, NIST, PCI DSS, GDPR, DevSecOps, Cloud Security, SIEM, SOC, AI Security. Permanent, West London, Hybrid Working. c.£100k +Benefits Head of Information Security/CISO/Senior InfoSec Consultant required to lead and develop a modern, security-first function within a growing technology business. Reporting to the CTO, you'll combine strategic leadership with a hands-on technical approach, working closely with Engineering, Infrastructure and Operations teams to embed security across the organisation. The role will adopt Information Security strategy, governance, risk and compliance while implementing practical security controls, automation and DevSecOps best practice. This is an excellent opportunity to influence technology strategy, lead security initiatives and help shape a mature, AI-enabled security capability whilst remaining hands-on in the early stages. In time, you will build a small team of InfoSec and Cyber Security Analysts around you. Key Responsibilities: Define and deliver the Information Security strategy, policies and governance framework. Define and develop robust security controls inline with both business practices and compliance requirements inc ISO27001, CE+, SOC2, NIST CSF, GDPR and PCI DSS. Embed Secure by Design and DevSecOps principles across engineering teams. Lead cyber risk management, incident response, threat modelling and vulnerability management using a range of contemporary tools. Drive AI and automation to enhance security operations and threat detection. Oversee third-party security, supplier assurance and client audits. Recruit, mentor, lead and develop the Information Security team. As such, we're looking for candidates with experience leading Information Security or Cyber Security functions within technology-led organisations. You will possess: CISSP, CISM or equivalent security certification. Strong knowledge of ISO27001, NIST, PCI DSS, GDPR and Information Security Governance. Experience developing security strategy, GRC and cyber risk programmes including definition of security controls Strong technical knowledge across cloud, network, endpoint, application and data security. Experience with SIEM, SOC, vulnerability management and incident response. Knowledge of DevSecOps, security automation and modern cloud environments. Excellent communication, stakeholder management and leadership skills. You may have been working as a CISO, Information Security Manager, Cyber Security Consultant or within another senior InfoSec/CyberSec capacity which has granted you experience in both security control definition and hands-on practical management of security threats and incidents including vulnerability scanning and penetration testing. This is an outstanding opportunity to join a forward-thinking organisation where you'll shape the security strategy, influence technology direction and build a modern Information Security function using the latest cloud, automation and AI technologies.
Aug 07, 2026
Full time
Head of Information Security - CISSP, CISM, ISO27001, NIST, PCI DSS, GDPR, DevSecOps, Cloud Security, SIEM, SOC, AI Security. Permanent, West London, Hybrid Working. c.£100k +Benefits Head of Information Security/CISO/Senior InfoSec Consultant required to lead and develop a modern, security-first function within a growing technology business. Reporting to the CTO, you'll combine strategic leadership with a hands-on technical approach, working closely with Engineering, Infrastructure and Operations teams to embed security across the organisation. The role will adopt Information Security strategy, governance, risk and compliance while implementing practical security controls, automation and DevSecOps best practice. This is an excellent opportunity to influence technology strategy, lead security initiatives and help shape a mature, AI-enabled security capability whilst remaining hands-on in the early stages. In time, you will build a small team of InfoSec and Cyber Security Analysts around you. Key Responsibilities: Define and deliver the Information Security strategy, policies and governance framework. Define and develop robust security controls inline with both business practices and compliance requirements inc ISO27001, CE+, SOC2, NIST CSF, GDPR and PCI DSS. Embed Secure by Design and DevSecOps principles across engineering teams. Lead cyber risk management, incident response, threat modelling and vulnerability management using a range of contemporary tools. Drive AI and automation to enhance security operations and threat detection. Oversee third-party security, supplier assurance and client audits. Recruit, mentor, lead and develop the Information Security team. As such, we're looking for candidates with experience leading Information Security or Cyber Security functions within technology-led organisations. You will possess: CISSP, CISM or equivalent security certification. Strong knowledge of ISO27001, NIST, PCI DSS, GDPR and Information Security Governance. Experience developing security strategy, GRC and cyber risk programmes including definition of security controls Strong technical knowledge across cloud, network, endpoint, application and data security. Experience with SIEM, SOC, vulnerability management and incident response. Knowledge of DevSecOps, security automation and modern cloud environments. Excellent communication, stakeholder management and leadership skills. You may have been working as a CISO, Information Security Manager, Cyber Security Consultant or within another senior InfoSec/CyberSec capacity which has granted you experience in both security control definition and hands-on practical management of security threats and incidents including vulnerability scanning and penetration testing. This is an outstanding opportunity to join a forward-thinking organisation where you'll shape the security strategy, influence technology direction and build a modern Information Security function using the latest cloud, automation and AI technologies.
Hampshire County Council are looking for IT Internal Auditor's The Southern Internal Audit Partnership (SIAP) provide internal audit and consultancy services to a wide and growing portfolio of public sector partners and clients in the South of England. Must have internal IT audit experience within a Local Authority Remote position - Must be able to get to Winchester for Day 1 Induction and collection of laptop To the end of December with possible extension Paying up to 500 a day DOE Enhanced DBS required Must have an IT audit qualification CISA, QICA The Role In joining the team, you will be responsible for the delivery of IT audit assignments using a risk-based audit approach across a portfolio of partners and clients. You will work closely with both internal IT audit and client managers to establish potential risks and their corresponding control mechanisms; evaluate your findings and report the outcomes to the client. What we are looking for As an IT Auditor, you will be either qualified in QICA or CISA or hold an equivalentrelevant qualification (Level 4), with post qualification experience. You will have experience and a good understanding of the role of internal audit in an IT environment to enable you to identify and evaluate client risk areas, particularly in relation to technology and digital. You will also demonstrate success at managing and controlling audits to professional and quality standards and within budgeted deadlines. What you will do Auditing Direct and lead in the delivery of internal IT audit reviews to a variety of partners and clients across the South of England. Using a risk-based approach, review risks facing the client and design a programme of work to review, evaluate and test the internal control framework in place to manage the risks. Analyse findings to assess the impact on the risk environment. Form an opinion on the adequacy and effectiveness of the control framework currently in place to provide assurance to senior managers, Chief Officers and Members. Negotiate on required actions to address identified weaknesses and agree timescales and responsibilities. Contribute to the development of the IT audit practice by designing audit programmes and implementing new approaches to audit work. For the full JD please get in touch! (url removed) Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Aug 07, 2026
Contractor
Hampshire County Council are looking for IT Internal Auditor's The Southern Internal Audit Partnership (SIAP) provide internal audit and consultancy services to a wide and growing portfolio of public sector partners and clients in the South of England. Must have internal IT audit experience within a Local Authority Remote position - Must be able to get to Winchester for Day 1 Induction and collection of laptop To the end of December with possible extension Paying up to 500 a day DOE Enhanced DBS required Must have an IT audit qualification CISA, QICA The Role In joining the team, you will be responsible for the delivery of IT audit assignments using a risk-based audit approach across a portfolio of partners and clients. You will work closely with both internal IT audit and client managers to establish potential risks and their corresponding control mechanisms; evaluate your findings and report the outcomes to the client. What we are looking for As an IT Auditor, you will be either qualified in QICA or CISA or hold an equivalentrelevant qualification (Level 4), with post qualification experience. You will have experience and a good understanding of the role of internal audit in an IT environment to enable you to identify and evaluate client risk areas, particularly in relation to technology and digital. You will also demonstrate success at managing and controlling audits to professional and quality standards and within budgeted deadlines. What you will do Auditing Direct and lead in the delivery of internal IT audit reviews to a variety of partners and clients across the South of England. Using a risk-based approach, review risks facing the client and design a programme of work to review, evaluate and test the internal control framework in place to manage the risks. Analyse findings to assess the impact on the risk environment. Form an opinion on the adequacy and effectiveness of the control framework currently in place to provide assurance to senior managers, Chief Officers and Members. Negotiate on required actions to address identified weaknesses and agree timescales and responsibilities. Contribute to the development of the IT audit practice by designing audit programmes and implementing new approaches to audit work. For the full JD please get in touch! (url removed) Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
IT Support Team Leader Location: Home Based (with travel to Head Office (Rayleigh) 1-2 days per week) Salary: 50,000 - 65,000 per annum Job Type: Permanent Full-time (40 hours per week) An exciting opportunity has arisen for an experienced IT Support Team Leader to join a growing organisation undergoing significant investment in its IT infrastructure and internal service capability. Our client is seeking a technically strong and people-focused IT professional to lead their IT Support function, drive service improvements, and help shape the future of their IT Service Management (ITSM) capability. This role offers the opportunity to lead a small support team while playing a key part in implementing modern service management processes, improving operational efficiency, and supporting business-critical technology projects. The Role Reporting to the IT & Development Manager, the successful candidate will be responsible for the day-to-day management of the IT Support team and ensuring the delivery of an efficient, customer-focused IT service across the business. Key responsibilities include: Leading the day-to-day operation of the IT Support function. Managing, mentoring and developing a team of IT Support Engineers. Overseeing incident, problem and change management activities in line with agreed service levels. Supporting the implementation and ongoing management of a new ITSM helpdesk and change management platform. Maintaining and supporting Microsoft Azure environments and infrastructure. Managing user lifecycle activities, including onboarding, offboarding, hardware deployment and user access. Working closely with internal stakeholders to improve IT processes and enhance service delivery. Producing service reports and performance metrics for senior management. Supporting the delivery of IT projects and system improvements. Promoting ITIL best practice and a culture of continuous service improvement. The Candidate The ideal candidate will have previous experience leading an IT Support or Service Desk team and will possess a strong understanding of IT Service Management principles. Applicants should be able to demonstrate: Proven experience in an IT Support Team Leader, Service Desk Team Leader or similar leadership role. Strong working knowledge of ITIL frameworks and ITSM best practices. Experience implementing or supporting ITSM/helpdesk platforms. Knowledge of Microsoft Azure infrastructure, including cloud migration and Azure Landing Zones. Experience working within a regulated environment with a strong understanding of security, device management and access controls. Excellent leadership, communication and stakeholder management skills. A proactive approach to problem-solving and continuous improvement. The ability to manage competing priorities in a fast-paced environment. What's on Offer The successful candidate will receive: Competitive salary of 50,000 - 65,000 per annum Home-based working with occasional travel to Head Office 25 days annual leave plus bank holidays Westfield Health membership Life Assurance (2x annual salary) Employer pension contribution Company laptop, mobile phone and all necessary equipment Employee Referral Scheme Ongoing training and development opportunities Please note that successful applicants will be required to complete a satisfactory DBS check. Unfortunately, sponsorship is not available for this position, so applicants must already have the right to work in the UK. If you are an experienced IT Support professional looking to take the next step in your career with an organisation investing heavily in its technology and service delivery, we'd love to hear from you. Apply today to be considered. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Aug 07, 2026
Full time
IT Support Team Leader Location: Home Based (with travel to Head Office (Rayleigh) 1-2 days per week) Salary: 50,000 - 65,000 per annum Job Type: Permanent Full-time (40 hours per week) An exciting opportunity has arisen for an experienced IT Support Team Leader to join a growing organisation undergoing significant investment in its IT infrastructure and internal service capability. Our client is seeking a technically strong and people-focused IT professional to lead their IT Support function, drive service improvements, and help shape the future of their IT Service Management (ITSM) capability. This role offers the opportunity to lead a small support team while playing a key part in implementing modern service management processes, improving operational efficiency, and supporting business-critical technology projects. The Role Reporting to the IT & Development Manager, the successful candidate will be responsible for the day-to-day management of the IT Support team and ensuring the delivery of an efficient, customer-focused IT service across the business. Key responsibilities include: Leading the day-to-day operation of the IT Support function. Managing, mentoring and developing a team of IT Support Engineers. Overseeing incident, problem and change management activities in line with agreed service levels. Supporting the implementation and ongoing management of a new ITSM helpdesk and change management platform. Maintaining and supporting Microsoft Azure environments and infrastructure. Managing user lifecycle activities, including onboarding, offboarding, hardware deployment and user access. Working closely with internal stakeholders to improve IT processes and enhance service delivery. Producing service reports and performance metrics for senior management. Supporting the delivery of IT projects and system improvements. Promoting ITIL best practice and a culture of continuous service improvement. The Candidate The ideal candidate will have previous experience leading an IT Support or Service Desk team and will possess a strong understanding of IT Service Management principles. Applicants should be able to demonstrate: Proven experience in an IT Support Team Leader, Service Desk Team Leader or similar leadership role. Strong working knowledge of ITIL frameworks and ITSM best practices. Experience implementing or supporting ITSM/helpdesk platforms. Knowledge of Microsoft Azure infrastructure, including cloud migration and Azure Landing Zones. Experience working within a regulated environment with a strong understanding of security, device management and access controls. Excellent leadership, communication and stakeholder management skills. A proactive approach to problem-solving and continuous improvement. The ability to manage competing priorities in a fast-paced environment. What's on Offer The successful candidate will receive: Competitive salary of 50,000 - 65,000 per annum Home-based working with occasional travel to Head Office 25 days annual leave plus bank holidays Westfield Health membership Life Assurance (2x annual salary) Employer pension contribution Company laptop, mobile phone and all necessary equipment Employee Referral Scheme Ongoing training and development opportunities Please note that successful applicants will be required to complete a satisfactory DBS check. Unfortunately, sponsorship is not available for this position, so applicants must already have the right to work in the UK. If you are an experienced IT Support professional looking to take the next step in your career with an organisation investing heavily in its technology and service delivery, we'd love to hear from you. Apply today to be considered. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Agile Delivery Manager (Contract) Duration: 12 Months (Possibility for extension) Location: London/Hybrid (2 days per week on site) Salary: 85 - 88,000 (Dependent on experience) Role Profile The Agile Delivery Manager is responsible for the successful delivery of change through Agile methodologies. The role combines strong experience with Agile delivery frameworks, acting as a facilitator and intermediary escalation point to ensure consistent and high-quality outcomes. The role will work with programme and functional managers as well as individual contributors to plan, manage and deliver strategic outcomes. The Agile Delivery Manager is a combination of delivery assurance and Agile coaching for the teams. Key Accountabilities: Own and drive end-to-end delivery across multiple Agile initiatives Ensure alignment of delivery with organisational priorities and customer outcomes Establish and maintain delivery roadmaps, release plans, and milestones Monitor progress, performance, and quality of delivery using metrics and KPIs Champion Agile principles, frameworks, and best practices Coach teams to improve Agile maturity and performance Ensure consistent adoption of Agile tools, and practices Promote a culture of continuous improvement, learning, and innovation Implement information radiators and dashboards to measure team effectiveness, motivation and improvements Work to bring the product, operations and leadership groups together in collaborative ways of working Provide clear, concise reporting on team health, impediments to sustainable and high-quality delivery, delivery completion and forecast delivery completion based on Agile delivery metrics, risks, issues, dependencies, and outcomes Build a clear, root cause-based understanding of any issues arising in ways of working Translate delivery complexity into meaningful business outcomes Manage expectations and resolve conflicts across stakeholders Implement effective delivery governance, working closely with the Change Management Office Identify, manage, and mitigate risks, issues, and cross-team dependencies Act as escalation point for team impediments, delivery challenges and ensure timely resolution Ensure compliance with organisational standards, controls, and policies Foster a high-performing, collaborative, and accountable delivery culture Encourage ownership, empowerment, and self-organisation Ensure sustainable working and help improve skills in lean product development, adherence to Agile principles, inspect and adapt / continuous improvement Manage budgets, forecasts, and resource allocation across delivery initiatives Ensure optimal utilisation of people, tools, and technology. Assist in choices of tools which best support Agile ways of working and whole team effectiveness and collaboration Skills & Experience: Proven experience in Agile delivery roles Strong knowledge and hands-on experience with Agile frameworks Excellent stakeholder management and communication skills Strong understanding of delivery governance, risk management, and reporting Experience using tools such as Jira and Azure DevOps Experience with modern technologies such as AI, GraphQL Experience with use of latest Agile tracking and forecasting methods Strong communication and influencing skills Problem-solving and decision-making Resilience and adaptability Agile and project management certifications Background in digital, technology, or product-led environments Knowledge of DevOps, CI/CD, and modern engineering practices Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Aug 07, 2026
Contractor
Agile Delivery Manager (Contract) Duration: 12 Months (Possibility for extension) Location: London/Hybrid (2 days per week on site) Salary: 85 - 88,000 (Dependent on experience) Role Profile The Agile Delivery Manager is responsible for the successful delivery of change through Agile methodologies. The role combines strong experience with Agile delivery frameworks, acting as a facilitator and intermediary escalation point to ensure consistent and high-quality outcomes. The role will work with programme and functional managers as well as individual contributors to plan, manage and deliver strategic outcomes. The Agile Delivery Manager is a combination of delivery assurance and Agile coaching for the teams. Key Accountabilities: Own and drive end-to-end delivery across multiple Agile initiatives Ensure alignment of delivery with organisational priorities and customer outcomes Establish and maintain delivery roadmaps, release plans, and milestones Monitor progress, performance, and quality of delivery using metrics and KPIs Champion Agile principles, frameworks, and best practices Coach teams to improve Agile maturity and performance Ensure consistent adoption of Agile tools, and practices Promote a culture of continuous improvement, learning, and innovation Implement information radiators and dashboards to measure team effectiveness, motivation and improvements Work to bring the product, operations and leadership groups together in collaborative ways of working Provide clear, concise reporting on team health, impediments to sustainable and high-quality delivery, delivery completion and forecast delivery completion based on Agile delivery metrics, risks, issues, dependencies, and outcomes Build a clear, root cause-based understanding of any issues arising in ways of working Translate delivery complexity into meaningful business outcomes Manage expectations and resolve conflicts across stakeholders Implement effective delivery governance, working closely with the Change Management Office Identify, manage, and mitigate risks, issues, and cross-team dependencies Act as escalation point for team impediments, delivery challenges and ensure timely resolution Ensure compliance with organisational standards, controls, and policies Foster a high-performing, collaborative, and accountable delivery culture Encourage ownership, empowerment, and self-organisation Ensure sustainable working and help improve skills in lean product development, adherence to Agile principles, inspect and adapt / continuous improvement Manage budgets, forecasts, and resource allocation across delivery initiatives Ensure optimal utilisation of people, tools, and technology. Assist in choices of tools which best support Agile ways of working and whole team effectiveness and collaboration Skills & Experience: Proven experience in Agile delivery roles Strong knowledge and hands-on experience with Agile frameworks Excellent stakeholder management and communication skills Strong understanding of delivery governance, risk management, and reporting Experience using tools such as Jira and Azure DevOps Experience with modern technologies such as AI, GraphQL Experience with use of latest Agile tracking and forecasting methods Strong communication and influencing skills Problem-solving and decision-making Resilience and adaptability Agile and project management certifications Background in digital, technology, or product-led environments Knowledge of DevOps, CI/CD, and modern engineering practices Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Role Purpose Reporting to the Group Technical Director, the IT Manager is responsible for leading the day-to-day IT operations across the business, ensuring the stable, secure, and effective delivery of infrastructure, end-user support, business systems, supplier management, and continuous IT service improvement. The role is responsible for translating business and technology strategy into operational delivery, managing both internal and third-party resources, and ensuring that IT services, standards, security controls, and change initiatives are delivered effectively. Key Responsibilities Lead the day-to-day IT operations across the business, ensuring reliable support for infrastructure, devices, business applications, networks, and end users. Implement IT strategy, standards, and policies in line with business priorities and the Group Technical Director's direction. Manage internal IT resources and third-party suppliers, including service performance, issue escalation, delivery coordination, and accountability against agreed outcomes. Oversee infrastructure and hardware operations, including network services, servers, storage, workstation and device management, and core office technology. Ensure the effective administration and support of software and business applications, including Microsoft 365, ERP, and other business-critical platforms. Maintain strong oversight of cybersecurity, data protection, compliance, backup, disaster recovery, and business continuity arrangements. Take ownership of IT service performance, including incident management, support responsiveness, prioritisation, monitoring, and the continual improvement of support processes. Manage IT budgets, operational expenditure, licence costs, and supplier-related spend, escalating items requiring higher approval where necessary. Plan and coordinate IT projects, upgrades, rollouts, and change initiatives, ensuring structured delivery, effective stakeholder engagement, and minimal disruption to the business. Work closely with department leaders to understand operational requirements, support technology adoption, and align IT delivery with business processes and growth plans. Ensure documentation is maintained for systems, services, policies, risks, decisions, and operational procedures. Provide regular reporting on service performance, project progress, resource utilisation, risks, incidents, and compliance status. Skills and Experience Proven experience in an IT Manager or senior IT Operations/Infrastructure role. Strong knowledge of IT operations across infrastructure, end-user computing, Microsoft 365, networking, service delivery, and supplier management. Experience managing third-party vendors, contracts, and operational service delivery. Good understanding of cybersecurity, IT policies, compliance, backup, and business continuity. Experience leading operational change, IT projects, and service improvement initiatives. Strong communication, decision-making, people management, and stakeholder management skills. Desirable: Experience within manufacturing, engineering, ERP-enabled environments, or multi-site businesses. Salary and Benefits Salary negotiable depending on experience. 37.5 hours per week, office-based. 25 days' annual leave plus bank holidays. Company Profit Share Scheme (paid quarterly). Healthcare Cash Plan and Employee Assistance Programme. Life assurance. EV salary sacrifice scheme. Pension. Free on-site parking.
Aug 07, 2026
Full time
Role Purpose Reporting to the Group Technical Director, the IT Manager is responsible for leading the day-to-day IT operations across the business, ensuring the stable, secure, and effective delivery of infrastructure, end-user support, business systems, supplier management, and continuous IT service improvement. The role is responsible for translating business and technology strategy into operational delivery, managing both internal and third-party resources, and ensuring that IT services, standards, security controls, and change initiatives are delivered effectively. Key Responsibilities Lead the day-to-day IT operations across the business, ensuring reliable support for infrastructure, devices, business applications, networks, and end users. Implement IT strategy, standards, and policies in line with business priorities and the Group Technical Director's direction. Manage internal IT resources and third-party suppliers, including service performance, issue escalation, delivery coordination, and accountability against agreed outcomes. Oversee infrastructure and hardware operations, including network services, servers, storage, workstation and device management, and core office technology. Ensure the effective administration and support of software and business applications, including Microsoft 365, ERP, and other business-critical platforms. Maintain strong oversight of cybersecurity, data protection, compliance, backup, disaster recovery, and business continuity arrangements. Take ownership of IT service performance, including incident management, support responsiveness, prioritisation, monitoring, and the continual improvement of support processes. Manage IT budgets, operational expenditure, licence costs, and supplier-related spend, escalating items requiring higher approval where necessary. Plan and coordinate IT projects, upgrades, rollouts, and change initiatives, ensuring structured delivery, effective stakeholder engagement, and minimal disruption to the business. Work closely with department leaders to understand operational requirements, support technology adoption, and align IT delivery with business processes and growth plans. Ensure documentation is maintained for systems, services, policies, risks, decisions, and operational procedures. Provide regular reporting on service performance, project progress, resource utilisation, risks, incidents, and compliance status. Skills and Experience Proven experience in an IT Manager or senior IT Operations/Infrastructure role. Strong knowledge of IT operations across infrastructure, end-user computing, Microsoft 365, networking, service delivery, and supplier management. Experience managing third-party vendors, contracts, and operational service delivery. Good understanding of cybersecurity, IT policies, compliance, backup, and business continuity. Experience leading operational change, IT projects, and service improvement initiatives. Strong communication, decision-making, people management, and stakeholder management skills. Desirable: Experience within manufacturing, engineering, ERP-enabled environments, or multi-site businesses. Salary and Benefits Salary negotiable depending on experience. 37.5 hours per week, office-based. 25 days' annual leave plus bank holidays. Company Profit Share Scheme (paid quarterly). Healthcare Cash Plan and Employee Assistance Programme. Life assurance. EV salary sacrifice scheme. Pension. Free on-site parking.
Summary: As our SCADA Systems Analyst, you will be responsible for ensuring the continuous availability, integrity, and evolution of our Prism SCADA infrastructure. Serving as a crucial technical bridge between operational requirements and system performance, you'll drive the full lifecycle of our SCADA environment-from GUI development and database configuration to researching emerging outstation communication protocols. By delivering expert troubleshooting and collaborating with cross-functional engineering teams, you will minimize system downtime and ensure critical data flows seamlessly between field assets and corporate systems. Main Responsibilities Develop and maintain the Prism SCADA Graphical User Interface (GUI), enhancing operator visibility and system usability. Administer Enterprise SCADA database servers and outstation programs, ensuring all configurations remained strictly compliant with SCADA Specification Documents. Minimise system downtime by providing rapid-response troubleshooting for GUI and outstation software. Maintain patching regimes for Enterprise SCADA servers in line with IT Security requirements. Act as a key technical liaison for the Engineering department and third-party contractors, managing complex interfaces between Enterprise SCADA and corporate IT systems. Conduct research and development into next-generation outstation interfaces and data gathering techniques to improve operational efficiency and system reach. Provide multi-site technical leadership, supporting SCADA team members with remote diagnostic assistance across the company's operational area. Manage third-party support contracts and maintain proactive reporting lines to the Systems Manager to mitigate potential infrastructure risks. Contribute to activities relating to the companies NIS CAF submission, including evidence gathering and alignment with industry standards. Skills/Qualifications/Experience Demonstrable ability to perform under pressure. Competency in diagnosing hardware-to-software interface issues. Proficiency in maintaining and optimising high-availability SCADA database servers. Experienced in SCADA GUI development, database configuration, and outstation / PLC programming in line with technical specifications. Expert in managing live operational SCADA database servers, maintaining corporate system interfaces, and researching new communication/data gathering protocols. Experienced in providing technical hardware/software interfaces for Engineering departments and managing third-party contractor integrations. Proven ability to minimise system downtime through rapid troubleshooting, software modification. Substantial experience in the lifecycle management of SCADA systems, including GUI design, database hierarchy, and real-time data visualisation. Proven track record in configuring and commissioning outstation/RTU programming and developing robust communication interfaces for remote data acquisition. Experience bridging the gap between Operational Technology (OT) and Corporate IT/Enterprise systems to ensure seamless data flow across the organisation. Extensive experience working to formal SCADA Specification Documents and maintaining rigorous documentation standards. Experience supervising third-party contractors and providing technical consultancy to internal Engineering departments. Knowledge of NIS Cyber Security Legislation and how it impact the industry practices. Skilled in providing on-site technical assistance and remote diagnostics. Collaborative partner to internal departments and vendors, with a focus on timely risk reporting and project alignment. Platforms/Hardware/Processes Prism SCADA, Outstation/RTU Programming. Industrial Database Servers, Electrical Control Systems, Communication Interfaces. System Integration, Technical Specification Alignment, Incident Management. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £35,000 - £45,000p.a. (dependent on experience)
Aug 07, 2026
Full time
Summary: As our SCADA Systems Analyst, you will be responsible for ensuring the continuous availability, integrity, and evolution of our Prism SCADA infrastructure. Serving as a crucial technical bridge between operational requirements and system performance, you'll drive the full lifecycle of our SCADA environment-from GUI development and database configuration to researching emerging outstation communication protocols. By delivering expert troubleshooting and collaborating with cross-functional engineering teams, you will minimize system downtime and ensure critical data flows seamlessly between field assets and corporate systems. Main Responsibilities Develop and maintain the Prism SCADA Graphical User Interface (GUI), enhancing operator visibility and system usability. Administer Enterprise SCADA database servers and outstation programs, ensuring all configurations remained strictly compliant with SCADA Specification Documents. Minimise system downtime by providing rapid-response troubleshooting for GUI and outstation software. Maintain patching regimes for Enterprise SCADA servers in line with IT Security requirements. Act as a key technical liaison for the Engineering department and third-party contractors, managing complex interfaces between Enterprise SCADA and corporate IT systems. Conduct research and development into next-generation outstation interfaces and data gathering techniques to improve operational efficiency and system reach. Provide multi-site technical leadership, supporting SCADA team members with remote diagnostic assistance across the company's operational area. Manage third-party support contracts and maintain proactive reporting lines to the Systems Manager to mitigate potential infrastructure risks. Contribute to activities relating to the companies NIS CAF submission, including evidence gathering and alignment with industry standards. Skills/Qualifications/Experience Demonstrable ability to perform under pressure. Competency in diagnosing hardware-to-software interface issues. Proficiency in maintaining and optimising high-availability SCADA database servers. Experienced in SCADA GUI development, database configuration, and outstation / PLC programming in line with technical specifications. Expert in managing live operational SCADA database servers, maintaining corporate system interfaces, and researching new communication/data gathering protocols. Experienced in providing technical hardware/software interfaces for Engineering departments and managing third-party contractor integrations. Proven ability to minimise system downtime through rapid troubleshooting, software modification. Substantial experience in the lifecycle management of SCADA systems, including GUI design, database hierarchy, and real-time data visualisation. Proven track record in configuring and commissioning outstation/RTU programming and developing robust communication interfaces for remote data acquisition. Experience bridging the gap between Operational Technology (OT) and Corporate IT/Enterprise systems to ensure seamless data flow across the organisation. Extensive experience working to formal SCADA Specification Documents and maintaining rigorous documentation standards. Experience supervising third-party contractors and providing technical consultancy to internal Engineering departments. Knowledge of NIS Cyber Security Legislation and how it impact the industry practices. Skilled in providing on-site technical assistance and remote diagnostics. Collaborative partner to internal departments and vendors, with a focus on timely risk reporting and project alignment. Platforms/Hardware/Processes Prism SCADA, Outstation/RTU Programming. Industrial Database Servers, Electrical Control Systems, Communication Interfaces. System Integration, Technical Specification Alignment, Incident Management. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £35,000 - £45,000p.a. (dependent on experience)
Job title: Business Analyst Location: London (Hybrid, Paddington) Contract: 3 months (possibility of extension) The Business Analyst will support the shaping, delivery, and implementation of technology solutions that underpin integrations with International Partners, including owned businesses overseas, Franchise, Wholesale, and Marketplace partners. The role is critical to enabling the growth ambitions of the International business by ensuring business, operational, and financial requirements are clearly understood, documented, and translated into deliverable technology solutions. Working closely with international stakeholders, third-party partners, and internal Technology teams, the Business Analyst will help ensure initiatives are well defined, feasible, and aligned to both business objectives and technology standards. The Business Analyst will operate across the delivery lifecycle, from early discovery and requirements definition through to delivery, testing, and implementation support, acting as a trusted partner to the business and delivery teams. Key accountabilities and responsibilities Lead the elicitation of business, operational and financial requirements for international Wholesale, Marketplace, and Franchise initiatives. Engage international business stakeholders to understand objectives, processes, constraints, and market-specific considerations. Collaborate with third-party business and technology teams to capture external requirements, dependencies, and integration needs. Analyse current and future-state processes, identifying gaps, risks, and impacts across systems and operations. Produce clear, structured business and functional requirements, including process flows, use cases, and data requirements. Validate requirements with business stakeholders and ensure alignment before progressing into delivery. Work closely with Architecture and Product teams to review requirements, shape solution options, and assess feasibility and impacts. Support Tech Delivery Lead to finalise delivery estimates, timelines, dependencies, and assumptions, and support planning and decision-making. Support delivery teams by clarifying requirements throughout build and implementation. Work with Test teams to ensure appropriate test scenarios and test cases are defined and aligned to business requirements. Support issue resolution and change control by assessing impacts to scope, timelines, and outcome Measure of Success Clarity, quality, and completeness of documented requirements. Stakeholder confidence and alignment on scope, solution, and outcomes. Reduction in rework or defects caused by unclear or incomplete requirements. Effective collaboration across business, technology, and third-party teams. Key skills Strong experience as a Business Analyst in a retail or consumer-facing environment. Proven ability to elicit, analyse, and document complex requirements. Strong stakeholder management and facilitation skills. Ability to translate business needs into clear inputs for technical and delivery teams. Experience working with cross-functional teams including Product, Architecture, Engineering, Finance, and Tax. Strong analytical thinking, attention to detail, and problem-solving skills. Clear and confident communicator, able to engage both business and technical audiences. Familiarity with agile and hybrid delivery approaches. Experience supporting international or multi-market initiatives (Preferred not essential). Good understanding of Wholesale, Marketplace, and Franchise business models (Preferred not essential). Key relationships and stakeholders International Business stakeholders leading Wholesale, Marketplace, and Franchise teams Product Managers and Product teams Technology Architects Engineering and Delivery teams Tech Delivery Leads / Programme Managers Finance, Tax, and Legal stakeholders Test and Quality Assurance teams Third-party partners, vendors, and system integrators If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Aug 07, 2026
Contractor
Job title: Business Analyst Location: London (Hybrid, Paddington) Contract: 3 months (possibility of extension) The Business Analyst will support the shaping, delivery, and implementation of technology solutions that underpin integrations with International Partners, including owned businesses overseas, Franchise, Wholesale, and Marketplace partners. The role is critical to enabling the growth ambitions of the International business by ensuring business, operational, and financial requirements are clearly understood, documented, and translated into deliverable technology solutions. Working closely with international stakeholders, third-party partners, and internal Technology teams, the Business Analyst will help ensure initiatives are well defined, feasible, and aligned to both business objectives and technology standards. The Business Analyst will operate across the delivery lifecycle, from early discovery and requirements definition through to delivery, testing, and implementation support, acting as a trusted partner to the business and delivery teams. Key accountabilities and responsibilities Lead the elicitation of business, operational and financial requirements for international Wholesale, Marketplace, and Franchise initiatives. Engage international business stakeholders to understand objectives, processes, constraints, and market-specific considerations. Collaborate with third-party business and technology teams to capture external requirements, dependencies, and integration needs. Analyse current and future-state processes, identifying gaps, risks, and impacts across systems and operations. Produce clear, structured business and functional requirements, including process flows, use cases, and data requirements. Validate requirements with business stakeholders and ensure alignment before progressing into delivery. Work closely with Architecture and Product teams to review requirements, shape solution options, and assess feasibility and impacts. Support Tech Delivery Lead to finalise delivery estimates, timelines, dependencies, and assumptions, and support planning and decision-making. Support delivery teams by clarifying requirements throughout build and implementation. Work with Test teams to ensure appropriate test scenarios and test cases are defined and aligned to business requirements. Support issue resolution and change control by assessing impacts to scope, timelines, and outcome Measure of Success Clarity, quality, and completeness of documented requirements. Stakeholder confidence and alignment on scope, solution, and outcomes. Reduction in rework or defects caused by unclear or incomplete requirements. Effective collaboration across business, technology, and third-party teams. Key skills Strong experience as a Business Analyst in a retail or consumer-facing environment. Proven ability to elicit, analyse, and document complex requirements. Strong stakeholder management and facilitation skills. Ability to translate business needs into clear inputs for technical and delivery teams. Experience working with cross-functional teams including Product, Architecture, Engineering, Finance, and Tax. Strong analytical thinking, attention to detail, and problem-solving skills. Clear and confident communicator, able to engage both business and technical audiences. Familiarity with agile and hybrid delivery approaches. Experience supporting international or multi-market initiatives (Preferred not essential). Good understanding of Wholesale, Marketplace, and Franchise business models (Preferred not essential). Key relationships and stakeholders International Business stakeholders leading Wholesale, Marketplace, and Franchise teams Product Managers and Product teams Technology Architects Engineering and Delivery teams Tech Delivery Leads / Programme Managers Finance, Tax, and Legal stakeholders Test and Quality Assurance teams Third-party partners, vendors, and system integrators If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
We re Aioi R&D Lab - an AI tech hub in one of the fastest-growing insurance companies. We research and develop AI systems that catapult insurance from a slow-moving, traditional past into a data-driven, technology-lead and society-defining future. We re looking for dynamic, driven professionals like you to help evolve our business in new directions. You ll need first-class credentials and a proactive attitude to help us drive the change the underpins our mission. As a Senior Software Engineer 2 you will be a core contributor to delivering our products and solutions, with the opportunity to lead projects end-to-end. You'll set the bar for engineering excellence, mentor those around you, and step into line management as the team grows. If you d like to be part of our brighter future, and share in our success, we d love to hear from you. Responsibilities Key contributor to the development, testing and maintenance of Lab projects, products and initiatives. Deliver robust, maintainable and operationally viable software and infrastructure, typically using our core stack: React, Typescript, Material UI, Node.js, Python, PostgreSQL, Docker, Kubernetes, Helm, AWS Work with internal colleagues (ML Engineers, ML Scientists, Product Managers etc) and external project partners to understand technical requirements, constraints and delivery priorities. Use code review, pair programming, mentoring and other methods to support other engineers and champion best practices. Troubleshoot technical, data and integration issues arising during development and deployment. Drive the development and improvement of internal tooling, engineering standards, reusable frameworks and deployment practices across the Lab. Communicate technical trade-offs, risks and progress clearly to both technical and non-technical stakeholders. Take on a Technical Lead role when necessary, leading a team of engineers to deliver excellent results within agreed timescales. Take on Line Manager duties when necessary, with regular syncs to provide advice, mentoring, pastoral care and continuous feedback, with an annual performance review cycle. Knowledge, Experience and Qualifications Essential Extensive commercial software experience. Degree in Computer Science, Mathematics, Statistics, Physics, Engineering or another relevant STEM discipline, or equivalent practical experience. Familiarity with our core stack, with strong experience in at least 2 components: Python, Typescript, Relational databases, APIs, Docker, Kubernetes, Kubeflow, AWS. Strong core software engineering and DevOps skills, including CI/CD, Version control, containerisation and cloud deployment. Knowledgeable on engineering best practices and comfortable with producing clean, maintainable, well-tested code. Comfortable with code review and giving clear, actionable, constructive feedback to others. Highly effective when working in a remote-first, iterative agile environment. Experience working across the lifecycle from experimentation and prototyping through to integration and operationalisation. Ability to work effectively in technically complex and ambiguous environments involving multiple stakeholders. Strong communication skills, including the ability to explain technical issues and trade-offs clearly to non-specialists. Desirable Experience architecting and designing complex distributed software systems for cloud environments. Experience developing and deploying machine learning, AI or data-driven systems in production or near-production settings. Technical Lead and/or Line Manager experience. Why Join Us? We're committed to your growth, providing the support to excel in your current role whilst offering opportunities to step into new challenges and drive your career forward. We realise that we need to be a good fit for you above all else so here s what you can enjoy about AND-E: Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. Unmatched Work-Life Balance. Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported including embracing neurodiversity and providing the tools needed to thrive. Our community s unwritten rule is to be as flexible as we can be. We understand life happens, and on We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance Health and Well-being Support: Including money back on health expenses (optician, dental, physio), free flu jab voucher, 24/7 virtual GP service, employee assistance programme, and enhanced family-friendly policies (e.g. £200 baby bonus). Financial and Lifestyle Benefits: Offers £250 towards driving lessons , interest-free season ticket loan , cycle scheme with discounts, Wagestream for financial flexibility , and pension advisory services for retirement planning. Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics) At AND-E, equal opportunity is more than a policy it s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.
Aug 07, 2026
Contractor
We re Aioi R&D Lab - an AI tech hub in one of the fastest-growing insurance companies. We research and develop AI systems that catapult insurance from a slow-moving, traditional past into a data-driven, technology-lead and society-defining future. We re looking for dynamic, driven professionals like you to help evolve our business in new directions. You ll need first-class credentials and a proactive attitude to help us drive the change the underpins our mission. As a Senior Software Engineer 2 you will be a core contributor to delivering our products and solutions, with the opportunity to lead projects end-to-end. You'll set the bar for engineering excellence, mentor those around you, and step into line management as the team grows. If you d like to be part of our brighter future, and share in our success, we d love to hear from you. Responsibilities Key contributor to the development, testing and maintenance of Lab projects, products and initiatives. Deliver robust, maintainable and operationally viable software and infrastructure, typically using our core stack: React, Typescript, Material UI, Node.js, Python, PostgreSQL, Docker, Kubernetes, Helm, AWS Work with internal colleagues (ML Engineers, ML Scientists, Product Managers etc) and external project partners to understand technical requirements, constraints and delivery priorities. Use code review, pair programming, mentoring and other methods to support other engineers and champion best practices. Troubleshoot technical, data and integration issues arising during development and deployment. Drive the development and improvement of internal tooling, engineering standards, reusable frameworks and deployment practices across the Lab. Communicate technical trade-offs, risks and progress clearly to both technical and non-technical stakeholders. Take on a Technical Lead role when necessary, leading a team of engineers to deliver excellent results within agreed timescales. Take on Line Manager duties when necessary, with regular syncs to provide advice, mentoring, pastoral care and continuous feedback, with an annual performance review cycle. Knowledge, Experience and Qualifications Essential Extensive commercial software experience. Degree in Computer Science, Mathematics, Statistics, Physics, Engineering or another relevant STEM discipline, or equivalent practical experience. Familiarity with our core stack, with strong experience in at least 2 components: Python, Typescript, Relational databases, APIs, Docker, Kubernetes, Kubeflow, AWS. Strong core software engineering and DevOps skills, including CI/CD, Version control, containerisation and cloud deployment. Knowledgeable on engineering best practices and comfortable with producing clean, maintainable, well-tested code. Comfortable with code review and giving clear, actionable, constructive feedback to others. Highly effective when working in a remote-first, iterative agile environment. Experience working across the lifecycle from experimentation and prototyping through to integration and operationalisation. Ability to work effectively in technically complex and ambiguous environments involving multiple stakeholders. Strong communication skills, including the ability to explain technical issues and trade-offs clearly to non-specialists. Desirable Experience architecting and designing complex distributed software systems for cloud environments. Experience developing and deploying machine learning, AI or data-driven systems in production or near-production settings. Technical Lead and/or Line Manager experience. Why Join Us? We're committed to your growth, providing the support to excel in your current role whilst offering opportunities to step into new challenges and drive your career forward. We realise that we need to be a good fit for you above all else so here s what you can enjoy about AND-E: Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. Unmatched Work-Life Balance. Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported including embracing neurodiversity and providing the tools needed to thrive. Our community s unwritten rule is to be as flexible as we can be. We understand life happens, and on We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance Health and Well-being Support: Including money back on health expenses (optician, dental, physio), free flu jab voucher, 24/7 virtual GP service, employee assistance programme, and enhanced family-friendly policies (e.g. £200 baby bonus). Financial and Lifestyle Benefits: Offers £250 towards driving lessons , interest-free season ticket loan , cycle scheme with discounts, Wagestream for financial flexibility , and pension advisory services for retirement planning. Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics) At AND-E, equal opportunity is more than a policy it s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.
We are excited to offer a fantastic opportunity for a permanent Assurance Manager to join our Highways Technology Services business, which includes Street Lighting, Electric Vehicle Charging Infrastructure and Highways Technologies. This role will be a national role based at one of our existing contracts, which includes Norfolk , Manchester , Wakefield and Walsall . You will be required to travel between depots across the UK - a Company Car will be provided. The salary for this position is up to 50,000 per annum , dependant on experience. The standard hours of work are 40 per week, Monday - Friday. In this role, you will support the Highways Technology Services business, by providing effective solutions to maintain ongoing assurance for operating policies, processes and standards that the business follows. This will be done by actively taking part in audits and other surveillance visits both internally and externally when needed, tracking, and reporting on performance to ensure consistent assurance across the business. Ultimately this role will help the business in enhancing excellence to assure client satisfaction, reduce risk, increase efficiency, and build a reputation for delivering high quality services. What you'll do: Ensure that the operational business is properly implementing the Amey model, and the standards to which the business subscribes providing support to Health, Safety, Environmental management and quality assurance personnel as required. Stay abreast of developments in legislation, regulation, and industry best practice through an ongoing process of formal continuing professional development. Develop briefing on relevant topics and procedures to enable information to be cascaded throughout the business by key stakeholders. Under direction from the Business Partner, develop audit schedules and undertake surveillance visits of areas under the scope of employment. Support incident investigations identify and, using specialist technical knowledge, to advise on the implementation of effective preventive actions through a process of root cause analysis. Take ownership of the Amey online reporting tool, EcoOnine, overseeing action closures to the required quality and standard, and formally challenging overdue items. Under direction of the Business Partner, take ownership of Amey policy, procedure and guidance documents, ensuring document owners maintain life cycle document reviews as necessary to reflect current obligations and best working practices, legal and regulatory requirements. Support the Business Partner to review Amey management systems, processes and procedures; and support the business in the implementation of risk control arrangements using specialist technical knowledge where necessary. Under direction from the Business Partner, support Work Winning activities by ensuring that Business Unit bidding teams incorporate Amey's strategy and approach to managing environmental compliance into bid submissions. Provide guidance, advice and support to management teams to ensure that mobilisations and demobilisation take place in compliance with Amey's stated requirements. Continually uphold Amey's core value of 'safety first, always', by complying with and promoting our robust safety measures to minimise the risk of injury or ill health by consistently applying and working within our Zero Code framework whilst undertaking activities for or on behalf of Amey. Undertake site visits and engage with all employees as necessary on a regular basis, supporting them to work effectively. Why Join Us? At Amey, we don't just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here's what you can expect when you join our team: Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you're rewarded for your contributions. Career Growth: Propel your career with clear, dynamic advancement opportunities to roles like a Highways Team Leader and Supervisor Training Opportunities: Unlock your potential with comprehensive training, including fully funded HGV licence training, tailored to your growth. Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, and Multicultural Leadership programs. Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind. Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge. Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships. Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter. Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects. What you'll bring: Entry level qualification to the CQI or IOSH and can demonstrate they are working towards an advanced level of membership. Previously experience of working on a Street Lighting / Highways contract (desirable) Ability to define Assurance standards which are pertinent to the business. Able to plan for assurance, inclusive of processes and resources required to achieve best in class assurance needs. The ability to monitor and assess assurance controls in place inclusive of any deviation from defined standards or regulatory requirements. Competence in implementing continual improvement opportunities through, review, engagement and collaboration with key stakeholders within the business to prevent future defects or issues. The ability to train and educate employees to ensure they have the necessary skills and competence to ensure assurance within the business. An engaging communication and influencing style able to work with all levels of the business. If you're ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change. Application Guidance At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine. As a Disability Confident leader, we're proud to offer applicants with a disability an interview if they meet the minimum requirements for the role. If you have any questions or need any adjustments during the recruitment process, don't hesitate to reach out to our recruiter for this role, at (url removed)
Aug 07, 2026
Full time
We are excited to offer a fantastic opportunity for a permanent Assurance Manager to join our Highways Technology Services business, which includes Street Lighting, Electric Vehicle Charging Infrastructure and Highways Technologies. This role will be a national role based at one of our existing contracts, which includes Norfolk , Manchester , Wakefield and Walsall . You will be required to travel between depots across the UK - a Company Car will be provided. The salary for this position is up to 50,000 per annum , dependant on experience. The standard hours of work are 40 per week, Monday - Friday. In this role, you will support the Highways Technology Services business, by providing effective solutions to maintain ongoing assurance for operating policies, processes and standards that the business follows. This will be done by actively taking part in audits and other surveillance visits both internally and externally when needed, tracking, and reporting on performance to ensure consistent assurance across the business. Ultimately this role will help the business in enhancing excellence to assure client satisfaction, reduce risk, increase efficiency, and build a reputation for delivering high quality services. What you'll do: Ensure that the operational business is properly implementing the Amey model, and the standards to which the business subscribes providing support to Health, Safety, Environmental management and quality assurance personnel as required. Stay abreast of developments in legislation, regulation, and industry best practice through an ongoing process of formal continuing professional development. Develop briefing on relevant topics and procedures to enable information to be cascaded throughout the business by key stakeholders. Under direction from the Business Partner, develop audit schedules and undertake surveillance visits of areas under the scope of employment. Support incident investigations identify and, using specialist technical knowledge, to advise on the implementation of effective preventive actions through a process of root cause analysis. Take ownership of the Amey online reporting tool, EcoOnine, overseeing action closures to the required quality and standard, and formally challenging overdue items. Under direction of the Business Partner, take ownership of Amey policy, procedure and guidance documents, ensuring document owners maintain life cycle document reviews as necessary to reflect current obligations and best working practices, legal and regulatory requirements. Support the Business Partner to review Amey management systems, processes and procedures; and support the business in the implementation of risk control arrangements using specialist technical knowledge where necessary. Under direction from the Business Partner, support Work Winning activities by ensuring that Business Unit bidding teams incorporate Amey's strategy and approach to managing environmental compliance into bid submissions. Provide guidance, advice and support to management teams to ensure that mobilisations and demobilisation take place in compliance with Amey's stated requirements. Continually uphold Amey's core value of 'safety first, always', by complying with and promoting our robust safety measures to minimise the risk of injury or ill health by consistently applying and working within our Zero Code framework whilst undertaking activities for or on behalf of Amey. Undertake site visits and engage with all employees as necessary on a regular basis, supporting them to work effectively. Why Join Us? At Amey, we don't just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here's what you can expect when you join our team: Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you're rewarded for your contributions. Career Growth: Propel your career with clear, dynamic advancement opportunities to roles like a Highways Team Leader and Supervisor Training Opportunities: Unlock your potential with comprehensive training, including fully funded HGV licence training, tailored to your growth. Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, and Multicultural Leadership programs. Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind. Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge. Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships. Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter. Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects. What you'll bring: Entry level qualification to the CQI or IOSH and can demonstrate they are working towards an advanced level of membership. Previously experience of working on a Street Lighting / Highways contract (desirable) Ability to define Assurance standards which are pertinent to the business. Able to plan for assurance, inclusive of processes and resources required to achieve best in class assurance needs. The ability to monitor and assess assurance controls in place inclusive of any deviation from defined standards or regulatory requirements. Competence in implementing continual improvement opportunities through, review, engagement and collaboration with key stakeholders within the business to prevent future defects or issues. The ability to train and educate employees to ensure they have the necessary skills and competence to ensure assurance within the business. An engaging communication and influencing style able to work with all levels of the business. If you're ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change. Application Guidance At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine. As a Disability Confident leader, we're proud to offer applicants with a disability an interview if they meet the minimum requirements for the role. If you have any questions or need any adjustments during the recruitment process, don't hesitate to reach out to our recruiter for this role, at (url removed)
As a Project Manager, you will lead cross-functional delivery squads responsible for projects that directly impact hundreds of thousands of clients. You will work at the intersection of legal services, operations, data and technology, helping shape the future of large-scale claims management and client delivery. Client Details Our client is a leading UK law firm specialising in complex litigation, group actions, and consumer rights claims. With a highly experienced team and offices across major UK cities, the firm represents individuals, employees, and consumers in high-profile cases against large organisations. Known for its innovative approach, commitment to access to justice, and strong track record of success, the firm combines legal expertise with a client-focused culture. Description Leading multidisciplinary delivery squads to define, execute and implement project outcomes. Managing multiple concurrent projects and workstreams with competing priorities. Developing and maintaining detailed project plans, timelines, resource plans and budgets. Managing complex interdependencies across legal, operational, technology and data teams. Overseeing projects involving large-scale datasets, system integrations and business-critical platforms. Identifying, managing and mitigating risks, issues and dependencies. Driving stakeholder engagement across senior leadership and operational teams. Producing clear, insightful project reporting, KPIs and progress updates. Facilitating decision-making and ensuring effective governance throughout the project lifecycle. Maintaining accurate project documentation and delivery artefacts. Championing continuous improvement through lessons learned and delivery best practice. Supporting organisational change and driving adoption of new ways of working. Building strong collaborative relationships across multidisciplinary teams. Ensuring project outcomes align to wider strategic objectives. Profile Essential: Significant project management experience delivering complex business, technology or transformation programmes. Proven experience managing large-scale, data-driven projects involving complex databases, CRM platforms or high-volume client information. Experience gained within legal services, professional services, consulting, financial services, insurance, regulated industries or similarly complex client-facing organisations. Strong understanding of project governance, delivery frameworks and programme controls. Demonstrable experience building and maintaining project schedules using tools such as (url removed), Microsoft Project or equivalent. Strong understanding of software development and technology delivery lifecycles. Experience coordinating multidisciplinary teams across business, technology, operations and data functions. Excellent stakeholder management skills with the ability to influence and challenge at all levels. Strong analytical and problem-solving skills with the ability to simplify complex issues into actionable plans. Excellent communication, presentation and reporting capabilities. Experience successfully managing multiple projects simultaneously in a fast-paced environment. Strong commercial awareness and ability to balance delivery priorities with business goals. Proven ability to manage multiple projects and priorities simultaneously while maintaining high standards of quality and accuracy. Demonstrated experience delivering projects within strict deadlines and working effectively in fast-paced, time-sensitive environments. Desirable: Experience delivering data migration, data transformation or large-scale client onboarding programmes. Experience working with Salesforce or similar enterprise platforms. Experience delivering AI, automation or digital transformation initiatives. PMP, PRINCE2, Agile, Scrum or equivalent project management certification. Understanding of legal operations, claims management or case management platforms. Job Offer Annual discretionary bonus scheme 25 days holiday, plus bank holidays Company contributory pension scheme Life assurance Free Snacks/Refreshments Hybrid working (3 days in the office, 2 days from home) Cash-back healthcare scheme Enhanced family friendly polices Employee Assistance Programme Subsidised gym membership Cycle to Work scheme Staff referral scheme State of the art working environment The client are reviewing CV's for this role immediately, so if you're interested in this role, apply now.
Aug 07, 2026
Contractor
As a Project Manager, you will lead cross-functional delivery squads responsible for projects that directly impact hundreds of thousands of clients. You will work at the intersection of legal services, operations, data and technology, helping shape the future of large-scale claims management and client delivery. Client Details Our client is a leading UK law firm specialising in complex litigation, group actions, and consumer rights claims. With a highly experienced team and offices across major UK cities, the firm represents individuals, employees, and consumers in high-profile cases against large organisations. Known for its innovative approach, commitment to access to justice, and strong track record of success, the firm combines legal expertise with a client-focused culture. Description Leading multidisciplinary delivery squads to define, execute and implement project outcomes. Managing multiple concurrent projects and workstreams with competing priorities. Developing and maintaining detailed project plans, timelines, resource plans and budgets. Managing complex interdependencies across legal, operational, technology and data teams. Overseeing projects involving large-scale datasets, system integrations and business-critical platforms. Identifying, managing and mitigating risks, issues and dependencies. Driving stakeholder engagement across senior leadership and operational teams. Producing clear, insightful project reporting, KPIs and progress updates. Facilitating decision-making and ensuring effective governance throughout the project lifecycle. Maintaining accurate project documentation and delivery artefacts. Championing continuous improvement through lessons learned and delivery best practice. Supporting organisational change and driving adoption of new ways of working. Building strong collaborative relationships across multidisciplinary teams. Ensuring project outcomes align to wider strategic objectives. Profile Essential: Significant project management experience delivering complex business, technology or transformation programmes. Proven experience managing large-scale, data-driven projects involving complex databases, CRM platforms or high-volume client information. Experience gained within legal services, professional services, consulting, financial services, insurance, regulated industries or similarly complex client-facing organisations. Strong understanding of project governance, delivery frameworks and programme controls. Demonstrable experience building and maintaining project schedules using tools such as (url removed), Microsoft Project or equivalent. Strong understanding of software development and technology delivery lifecycles. Experience coordinating multidisciplinary teams across business, technology, operations and data functions. Excellent stakeholder management skills with the ability to influence and challenge at all levels. Strong analytical and problem-solving skills with the ability to simplify complex issues into actionable plans. Excellent communication, presentation and reporting capabilities. Experience successfully managing multiple projects simultaneously in a fast-paced environment. Strong commercial awareness and ability to balance delivery priorities with business goals. Proven ability to manage multiple projects and priorities simultaneously while maintaining high standards of quality and accuracy. Demonstrated experience delivering projects within strict deadlines and working effectively in fast-paced, time-sensitive environments. Desirable: Experience delivering data migration, data transformation or large-scale client onboarding programmes. Experience working with Salesforce or similar enterprise platforms. Experience delivering AI, automation or digital transformation initiatives. PMP, PRINCE2, Agile, Scrum or equivalent project management certification. Understanding of legal operations, claims management or case management platforms. Job Offer Annual discretionary bonus scheme 25 days holiday, plus bank holidays Company contributory pension scheme Life assurance Free Snacks/Refreshments Hybrid working (3 days in the office, 2 days from home) Cash-back healthcare scheme Enhanced family friendly polices Employee Assistance Programme Subsidised gym membership Cycle to Work scheme Staff referral scheme State of the art working environment The client are reviewing CV's for this role immediately, so if you're interested in this role, apply now.
Operational Risk Manager - Operational Resilience, Data & Technology Risk Location: Milton Keynes Salary: £75,000 - £85,000 We're looking for an experienced Operational Risk Manager to support the oversight and management of operational risk, with a particular focus on technology, cyber security, data governance, and operational resilience. Key Responsibilities Partner with stakeholders across the business to provide risk oversight, challenge, and advice. Support the management of technology, cyber, data, and transformation risks. Contribute to the development and maintenance of operational risk frameworks, policies, and controls. Assist with risk assessments, assurance activities, and governance reporting. Produce high-quality risk reporting and insights for senior leadership. Ensure risk considerations are Embedded in business decision-making. Monitor emerging risks, industry developments, and best practices. Requirements 3+ years' experience in Operational Risk, ideally covering technology, cyber security, data governance, or transformation risk. Strong understanding of operational resilience and risk management frameworks. Experience producing risk reports and presenting findings to senior stakeholders. Excellent stakeholder management and communication skills. Ability to translate technical concepts into clear business language. Strong analytical skills with a data-driven approach. Desirable Financial Services experience. Knowledge of UK data protection and governance requirements. Experience with GRC platforms. Familiarity with frameworks such as NIST, COBIT, or similar. Degree or relevant professional qualification. This is an excellent opportunity to join a growing risk function and play a key role in strengthening operational resilience, technology risk, and data governance across the business.
Aug 07, 2026
Full time
Operational Risk Manager - Operational Resilience, Data & Technology Risk Location: Milton Keynes Salary: £75,000 - £85,000 We're looking for an experienced Operational Risk Manager to support the oversight and management of operational risk, with a particular focus on technology, cyber security, data governance, and operational resilience. Key Responsibilities Partner with stakeholders across the business to provide risk oversight, challenge, and advice. Support the management of technology, cyber, data, and transformation risks. Contribute to the development and maintenance of operational risk frameworks, policies, and controls. Assist with risk assessments, assurance activities, and governance reporting. Produce high-quality risk reporting and insights for senior leadership. Ensure risk considerations are Embedded in business decision-making. Monitor emerging risks, industry developments, and best practices. Requirements 3+ years' experience in Operational Risk, ideally covering technology, cyber security, data governance, or transformation risk. Strong understanding of operational resilience and risk management frameworks. Experience producing risk reports and presenting findings to senior stakeholders. Excellent stakeholder management and communication skills. Ability to translate technical concepts into clear business language. Strong analytical skills with a data-driven approach. Desirable Financial Services experience. Knowledge of UK data protection and governance requirements. Experience with GRC platforms. Familiarity with frameworks such as NIST, COBIT, or similar. Degree or relevant professional qualification. This is an excellent opportunity to join a growing risk function and play a key role in strengthening operational resilience, technology risk, and data governance across the business.
Operational Risk Manager - Operational Resilience, Data & Technology Risk Location: Milton Keynes Salary: £75,000 - £85,000 We're looking for an experienced Operational Risk Manager to support the oversight and management of operational risk, with a particular focus on technology, cyber security, data governance, and operational resilience. Key Responsibilities Partner with stakeholders across the business to provide risk oversight, challenge, and advice. Support the management of technology, cyber, data, and transformation risks. Contribute to the development and maintenance of operational risk frameworks, policies, and controls. Assist with risk assessments, assurance activities, and governance reporting. Produce high-quality risk reporting and insights for senior leadership. Ensure risk considerations are Embedded in business decision-making. Monitor emerging risks, industry developments, and best practices. Requirements 3+ years' experience in Operational Risk, ideally covering technology, cyber security, data governance, or transformation risk. Strong understanding of operational resilience and risk management frameworks. Experience producing risk reports and presenting findings to senior stakeholders. Excellent stakeholder management and communication skills. Ability to translate technical concepts into clear business language. Strong analytical skills with a data-driven approach. Desirable Financial Services experience. Knowledge of UK data protection and governance requirements. Experience with GRC platforms. Familiarity with frameworks such as NIST, COBIT, or similar. Degree or relevant professional qualification. This is an excellent opportunity to join a growing risk function and play a key role in strengthening operational resilience, technology risk, and data governance across the business.
Aug 07, 2026
Full time
Operational Risk Manager - Operational Resilience, Data & Technology Risk Location: Milton Keynes Salary: £75,000 - £85,000 We're looking for an experienced Operational Risk Manager to support the oversight and management of operational risk, with a particular focus on technology, cyber security, data governance, and operational resilience. Key Responsibilities Partner with stakeholders across the business to provide risk oversight, challenge, and advice. Support the management of technology, cyber, data, and transformation risks. Contribute to the development and maintenance of operational risk frameworks, policies, and controls. Assist with risk assessments, assurance activities, and governance reporting. Produce high-quality risk reporting and insights for senior leadership. Ensure risk considerations are Embedded in business decision-making. Monitor emerging risks, industry developments, and best practices. Requirements 3+ years' experience in Operational Risk, ideally covering technology, cyber security, data governance, or transformation risk. Strong understanding of operational resilience and risk management frameworks. Experience producing risk reports and presenting findings to senior stakeholders. Excellent stakeholder management and communication skills. Ability to translate technical concepts into clear business language. Strong analytical skills with a data-driven approach. Desirable Financial Services experience. Knowledge of UK data protection and governance requirements. Experience with GRC platforms. Familiarity with frameworks such as NIST, COBIT, or similar. Degree or relevant professional qualification. This is an excellent opportunity to join a growing risk function and play a key role in strengthening operational resilience, technology risk, and data governance across the business.
Your New Company An exciting opportunity has arisen to join a well-established and highly respected financial services organisation that is committed to delivering exceptional customer service through reliable, secure and innovative technology operations. The organisation fosters a collaborative and inclusive working environment where employee wellbeing, professional development and continuous improvement are at the heart of its culture. This role is hybrid, 8 days per month, based in central Cardiff. Your New Role As IT Production Operations Manager, you will take ownership of the production environment, ensuring critical systems, platforms and workloads operate reliably, securely and efficiently. Reporting to the IT Service Operations Manager, you will play a key leadership role within the Service Operations function, overseeing production operations, enterprise scheduling, production control and operational automation. You will be responsible for ensuring operational readiness across supported services while providing leadership during incidents and major incidents to support effective service recovery. You will drive continual service improvement by identifying root causes of recurring issues, implementing robust operational controls and enhancing production resilience. Working closely with technology teams and third-party suppliers, you will manage production risks, dependencies and service restoration activities whilst ensuring governance standards are maintained. The role will also focus on developing automation capabilities to improve operational efficiency, reduce manual effort and increase service stability. In addition, you will lead, coach and develop a high-performing team, creating a culture of accountability, collaboration and continuous improvement. What You'll Need to Succeed To be successful in this role, you will have significant experience leading IT operations or production support teams within a complex technology environment. You will possess strong knowledge of production operations, enterprise scheduling, batch processing and operational service management. We are looking for someone who has managed infrastructure and mainframe engineers, (ideally you'll be familiar with Unisys, but any mainframe experience would be considered). You will be confident operating in incident and major incident environments, with the ability to make informed decisions under pressure and coordinate technical recovery activities. Experience of driving automation initiatives and improving operational resilience, recovery procedures and service continuity practices will be highly beneficial.Strong analytical and problem-solving skills are essential, together with the ability to utilise operational data and performance metrics to drive improvements. You will be an effective communicator who can build strong relationships with internal stakeholders, technical teams and external suppliers. Experience working within a regulated environment would be advantageous. You will be a proactive and collaborative leader who can motivate and develop teams, remain calm in demanding situations and continually seek opportunities to improve processes and operational performance.# What You'll Get in Return Salary up to 75,000 (depending on experience), flexible working (8 days a month on site in central Cardiff), 36 days annual leave (including BH), excellent maternity (39 weeks fully paid maternity leave) and paternity leave (20 week paternity leave), as well as fertility treatment, adoption, surrogacy and fostering leave and flexibility for carers. Private Medical, 4x Life Assurance, plus other employee discount schemes. In return, you will join a forward-thinking organisation that invests in its people and technology. You will benefit from flexible hybrid working, a supportive and inclusive culture, excellent opportunities for professional development and the chance to play a pivotal role in shaping the future of IT operations within a large and complex environment. What You Need to Do Now If you're interested in this opportunity, click 'apply now' to submit your up-to-date CV, or contact us for a confidential discussion about your career.If this job is not quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 07, 2026
Full time
Your New Company An exciting opportunity has arisen to join a well-established and highly respected financial services organisation that is committed to delivering exceptional customer service through reliable, secure and innovative technology operations. The organisation fosters a collaborative and inclusive working environment where employee wellbeing, professional development and continuous improvement are at the heart of its culture. This role is hybrid, 8 days per month, based in central Cardiff. Your New Role As IT Production Operations Manager, you will take ownership of the production environment, ensuring critical systems, platforms and workloads operate reliably, securely and efficiently. Reporting to the IT Service Operations Manager, you will play a key leadership role within the Service Operations function, overseeing production operations, enterprise scheduling, production control and operational automation. You will be responsible for ensuring operational readiness across supported services while providing leadership during incidents and major incidents to support effective service recovery. You will drive continual service improvement by identifying root causes of recurring issues, implementing robust operational controls and enhancing production resilience. Working closely with technology teams and third-party suppliers, you will manage production risks, dependencies and service restoration activities whilst ensuring governance standards are maintained. The role will also focus on developing automation capabilities to improve operational efficiency, reduce manual effort and increase service stability. In addition, you will lead, coach and develop a high-performing team, creating a culture of accountability, collaboration and continuous improvement. What You'll Need to Succeed To be successful in this role, you will have significant experience leading IT operations or production support teams within a complex technology environment. You will possess strong knowledge of production operations, enterprise scheduling, batch processing and operational service management. We are looking for someone who has managed infrastructure and mainframe engineers, (ideally you'll be familiar with Unisys, but any mainframe experience would be considered). You will be confident operating in incident and major incident environments, with the ability to make informed decisions under pressure and coordinate technical recovery activities. Experience of driving automation initiatives and improving operational resilience, recovery procedures and service continuity practices will be highly beneficial.Strong analytical and problem-solving skills are essential, together with the ability to utilise operational data and performance metrics to drive improvements. You will be an effective communicator who can build strong relationships with internal stakeholders, technical teams and external suppliers. Experience working within a regulated environment would be advantageous. You will be a proactive and collaborative leader who can motivate and develop teams, remain calm in demanding situations and continually seek opportunities to improve processes and operational performance.# What You'll Get in Return Salary up to 75,000 (depending on experience), flexible working (8 days a month on site in central Cardiff), 36 days annual leave (including BH), excellent maternity (39 weeks fully paid maternity leave) and paternity leave (20 week paternity leave), as well as fertility treatment, adoption, surrogacy and fostering leave and flexibility for carers. Private Medical, 4x Life Assurance, plus other employee discount schemes. In return, you will join a forward-thinking organisation that invests in its people and technology. You will benefit from flexible hybrid working, a supportive and inclusive culture, excellent opportunities for professional development and the chance to play a pivotal role in shaping the future of IT operations within a large and complex environment. What You Need to Do Now If you're interested in this opportunity, click 'apply now' to submit your up-to-date CV, or contact us for a confidential discussion about your career.If this job is not quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Are you an experienced procurement management professional with experience of frameworks, contracts, and procurement consortia? Do you have further extensive experience of public sector procurement and purchasing? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Procurement Manager. As a specialist provider of resources to the Property & Associated Technology markets, we are partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their services to customers. Applications are also welcome from Procurement Coordinators/Officers ready to take the next step in their career. The objective of the role will be to take the lead in procurement activities for the organisation. Day-to-day activities will centre around the planning, management, administration, and overall delivery of compliant procurement which will include framework agreements, long term contracts, call off agreements, digital purchasing systems and public procurements. You will maintain up to date legislative knowledge to keep procurement up to date, ensure all procurements are delivered to agreed timescales, define procurement best practice, oversee compliance, ensure procurement transparency in line with public procurement regulations and manage all documentation and records. Must Have A successful commercial track record in procurement and the management of procurement and major contracts. Thorough knowledge of public sector procurement and purchasing, including PCR2015 and PA23. Experience of procurement frameworks and contracts. Experience of managing e-procurement portals and procurements, and/or dynamic purchasing systems. A consultative approach based on building positive relationships, but with ability to turn ideas into action and results. A good understanding of creating value and managing costs, whilst working in a fast-paced, changing environment. MCIPS qualified, progression towards the qualification, or demonstrable commercial experience in lieu of. Nice to have / Will Strengthen Application Experience working in the social housing sector and leaseholder consultation processes. Experience working for or with a procurement consortium. Experience of other public sector procurement means such as OJEU/Find a Tender, or digital frameworks such as G-Cloud. MS Office proficiency. As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous record keeping. This role is hybrid working, split between home and an office in Birmingham. This is an exciting time to join the organisation, and your contribution will certainly be felt, in return you will receive a very competitive salary and benefits package, including life assurance at work, private healthcare and a generous holiday allowance. Interview slots are available, so please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Aug 07, 2026
Full time
Are you an experienced procurement management professional with experience of frameworks, contracts, and procurement consortia? Do you have further extensive experience of public sector procurement and purchasing? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Procurement Manager. As a specialist provider of resources to the Property & Associated Technology markets, we are partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their services to customers. Applications are also welcome from Procurement Coordinators/Officers ready to take the next step in their career. The objective of the role will be to take the lead in procurement activities for the organisation. Day-to-day activities will centre around the planning, management, administration, and overall delivery of compliant procurement which will include framework agreements, long term contracts, call off agreements, digital purchasing systems and public procurements. You will maintain up to date legislative knowledge to keep procurement up to date, ensure all procurements are delivered to agreed timescales, define procurement best practice, oversee compliance, ensure procurement transparency in line with public procurement regulations and manage all documentation and records. Must Have A successful commercial track record in procurement and the management of procurement and major contracts. Thorough knowledge of public sector procurement and purchasing, including PCR2015 and PA23. Experience of procurement frameworks and contracts. Experience of managing e-procurement portals and procurements, and/or dynamic purchasing systems. A consultative approach based on building positive relationships, but with ability to turn ideas into action and results. A good understanding of creating value and managing costs, whilst working in a fast-paced, changing environment. MCIPS qualified, progression towards the qualification, or demonstrable commercial experience in lieu of. Nice to have / Will Strengthen Application Experience working in the social housing sector and leaseholder consultation processes. Experience working for or with a procurement consortium. Experience of other public sector procurement means such as OJEU/Find a Tender, or digital frameworks such as G-Cloud. MS Office proficiency. As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous record keeping. This role is hybrid working, split between home and an office in Birmingham. This is an exciting time to join the organisation, and your contribution will certainly be felt, in return you will receive a very competitive salary and benefits package, including life assurance at work, private healthcare and a generous holiday allowance. Interview slots are available, so please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Lead Portfolio Manager - Digital Railway / ETCS Location: Kings Cross (Hybrid - 3 days onsite) Contract: 12 months Rate: 527/day Umbrella IR35: Inside IR35 We are seeking an experienced Lead Portfolio Manager to support a major digital railway programme, helping deliver the national rollout of European Train Control System (ETCS) technology across passenger fleets. The role will focus on managing and coordinating onboard fitment projects, ensuring successful delivery across scope, cost, programme and governance requirements. You will work closely with train operators, rolling stock owners, government stakeholders and supply chain partners to support fleet readiness and digital railway deployment. Key Requirements: Proven experience managing complex rail projects or programmes Experience delivering ETCS, digital railway technology or rolling stock modification projects Strong stakeholder management skills across the rail industry Experience with project governance, assurance, procurement and delivery frameworks Understanding of rail safety standards, CDM and CSM requirements desirable This is an excellent opportunity to contribute to a strategically important programme shaping the future of UK rail. To apply, please contact Marika Powell at ARM. We can only consider applications from candidates eligible to work in the UK. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Aug 07, 2026
Contractor
Lead Portfolio Manager - Digital Railway / ETCS Location: Kings Cross (Hybrid - 3 days onsite) Contract: 12 months Rate: 527/day Umbrella IR35: Inside IR35 We are seeking an experienced Lead Portfolio Manager to support a major digital railway programme, helping deliver the national rollout of European Train Control System (ETCS) technology across passenger fleets. The role will focus on managing and coordinating onboard fitment projects, ensuring successful delivery across scope, cost, programme and governance requirements. You will work closely with train operators, rolling stock owners, government stakeholders and supply chain partners to support fleet readiness and digital railway deployment. Key Requirements: Proven experience managing complex rail projects or programmes Experience delivering ETCS, digital railway technology or rolling stock modification projects Strong stakeholder management skills across the rail industry Experience with project governance, assurance, procurement and delivery frameworks Understanding of rail safety standards, CDM and CSM requirements desirable This is an excellent opportunity to contribute to a strategically important programme shaping the future of UK rail. To apply, please contact Marika Powell at ARM. We can only consider applications from candidates eligible to work in the UK. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
We re Hiring: Project Manager Major Government Tender Delivery Structured Network Technology Ltd (SNT) Following SNT s successful award of a major government tender, we re expanding our delivery team and looking for an experienced Project Manager to support the mobilisation and delivery of secure telecommunications and passive infrastructure works across government and Defence environments. The right person will have an essential understanding of ECRs, relevant JSP installation guidelines and SCIDA requirements, with a formal SCIDA qualification considered desirable. About the Opportunity This is an exciting opportunity to join SNT at a key stage of growth, working on nationally important infrastructure projects across secure, operational and geographically dispersed sites. We re looking for someone who can take ownership of assigned work packages from survey and scope development through to planning, delivery, commercial control, assurance and handover. The role would suit a confident project professional with experience in telecommunications, structured cabling, fibre infrastructure, secure network installation or a similar technical delivery environment. What You ll Be Doing As Project Manager, you ll be responsible for coordinating and delivering SNT work packages under the awarded programme, ensuring projects are delivered safely, efficiently and in line with client, technical, commercial and security requirements. You ll be involved in: Planning and leading site surveys across secure government and Defence environments. Developing clear scopes of work, delivery packs and technical recommendations. Coordinating structured cabling, fibre, passive network infrastructure and associated site works. Managing programmes, lookaheads, resources, procurement and delivery schedules. Working closely with clients, site contacts, field teams, subcontractors and suppliers. Tracking project risks, actions, commercial changes and delivery progress. Supporting testing, certification, quality assurance and handover documentation. Helping SNT deliver consistent, compliant and high-quality outcomes across the awarded programme. What We re Looking For We re interested in speaking with Project Managers who have a strong technical delivery background and the confidence to operate in controlled, safety-focused and security-conscious environments. Ideally, you ll bring: MOD, Defence, secure government estate or critical national infrastructure experience. Project management experience within telecoms, structured cabling, fibre, engineering, construction, utilities or Defence infrastructure. A strong understanding of site surveys, scope development, planning and technical coordination. Experience managing subcontractors, field teams, suppliers and multi-site delivery activity. Good commercial awareness, including budget control, change management and risk tracking. Strong communication skills and confidence working with clients, site teams and senior stakeholders. A structured approach to documentation, compliance, quality and assurance. Essential understanding of ECR processes, relevant JSP installation guidelines and SCIDA expectations for secure government and Defence environments. Current SC clearance, or eligibility and willingness to obtain the required clearance. A full UK driving licence and willingness to travel Experience That Would Be a Bonus PRINCE2, APM, PMP or equivalent project management qualification. Experience with controlled access procedures, permit-to-work environments and site-specific governance. Formal SCIDA qualification or prior involvement in SCIDA-led assurance, design review, installation governance or ECR approval activity. Familiarity with inspection, test certification, quality packs and handover documentation. Why Join SNT? Join SNT at an exciting stage of growth following a major government tender award. Play a key role in delivering secure infrastructure across nationally important environments. Work with an experienced, delivery-focused team that values safety, quality and client confidence. Take ownership of meaningful projects with visibility across SNT s senior leadership team. Help shape SNT s continued growth in the government, Defence and secure infrastructure sector. If this sounds like the right next move for you, we d be pleased to hear from you. Please send your CV, covering note and salary expectations to SNT for consideration, or get in touch for a confidential conversation.
Aug 07, 2026
Full time
We re Hiring: Project Manager Major Government Tender Delivery Structured Network Technology Ltd (SNT) Following SNT s successful award of a major government tender, we re expanding our delivery team and looking for an experienced Project Manager to support the mobilisation and delivery of secure telecommunications and passive infrastructure works across government and Defence environments. The right person will have an essential understanding of ECRs, relevant JSP installation guidelines and SCIDA requirements, with a formal SCIDA qualification considered desirable. About the Opportunity This is an exciting opportunity to join SNT at a key stage of growth, working on nationally important infrastructure projects across secure, operational and geographically dispersed sites. We re looking for someone who can take ownership of assigned work packages from survey and scope development through to planning, delivery, commercial control, assurance and handover. The role would suit a confident project professional with experience in telecommunications, structured cabling, fibre infrastructure, secure network installation or a similar technical delivery environment. What You ll Be Doing As Project Manager, you ll be responsible for coordinating and delivering SNT work packages under the awarded programme, ensuring projects are delivered safely, efficiently and in line with client, technical, commercial and security requirements. You ll be involved in: Planning and leading site surveys across secure government and Defence environments. Developing clear scopes of work, delivery packs and technical recommendations. Coordinating structured cabling, fibre, passive network infrastructure and associated site works. Managing programmes, lookaheads, resources, procurement and delivery schedules. Working closely with clients, site contacts, field teams, subcontractors and suppliers. Tracking project risks, actions, commercial changes and delivery progress. Supporting testing, certification, quality assurance and handover documentation. Helping SNT deliver consistent, compliant and high-quality outcomes across the awarded programme. What We re Looking For We re interested in speaking with Project Managers who have a strong technical delivery background and the confidence to operate in controlled, safety-focused and security-conscious environments. Ideally, you ll bring: MOD, Defence, secure government estate or critical national infrastructure experience. Project management experience within telecoms, structured cabling, fibre, engineering, construction, utilities or Defence infrastructure. A strong understanding of site surveys, scope development, planning and technical coordination. Experience managing subcontractors, field teams, suppliers and multi-site delivery activity. Good commercial awareness, including budget control, change management and risk tracking. Strong communication skills and confidence working with clients, site teams and senior stakeholders. A structured approach to documentation, compliance, quality and assurance. Essential understanding of ECR processes, relevant JSP installation guidelines and SCIDA expectations for secure government and Defence environments. Current SC clearance, or eligibility and willingness to obtain the required clearance. A full UK driving licence and willingness to travel Experience That Would Be a Bonus PRINCE2, APM, PMP or equivalent project management qualification. Experience with controlled access procedures, permit-to-work environments and site-specific governance. Formal SCIDA qualification or prior involvement in SCIDA-led assurance, design review, installation governance or ECR approval activity. Familiarity with inspection, test certification, quality packs and handover documentation. Why Join SNT? Join SNT at an exciting stage of growth following a major government tender award. Play a key role in delivering secure infrastructure across nationally important environments. Work with an experienced, delivery-focused team that values safety, quality and client confidence. Take ownership of meaningful projects with visibility across SNT s senior leadership team. Help shape SNT s continued growth in the government, Defence and secure infrastructure sector. If this sounds like the right next move for you, we d be pleased to hear from you. Please send your CV, covering note and salary expectations to SNT for consideration, or get in touch for a confidential conversation.
Job Title: Senior Product Safety Engineer Location: Coventry, hybrid We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Competitive Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering advanced, technology-led defence, aerospace and security solutions, shaping a safer future for all of us. From the depths of the ocean to the far reaches of space, there's no limit to where a career at BAE Systems could take you. What you will be doing: As a Senior Product Safety Engineer, you will support the Engineering Delivery Manager in the development, delivery and maintenance of the Project Product Safety Management System and Product Safety Case. You will ensure products are safe to own , operate and maintain, while meeting all legal and regulatory requirements. Core duties: Develop, implement and maintain the Safety Management System, ensuring safety processes are robust, compliant and aligned with engineering and programme requirements Support the production and maintenance of Project Safety Management Plans across the project lifecycle Undertake product safety hazard and risk identification, assessment and management across operational and environmental conditions Support the development of the Project Product Safety Case, including Safety Case Reports and evidence-based technical safety arguments Administer and maintain the Project Hazard Log, ensuring hazards are recorded, assessed and appropriately managed Apply STEM knowledge or equivalent experience to interpret technical data across design, manufacturing, commissioning and testing phases of the submarine lifecycle Complete peer reviews, verification and assurance activities to demonstrate robustness of safety cases and documentation Essential Skills: Degree in a STEM discipline or equivalent experience in engineering or safety-critical environments Experience in product safety, safety case development or safety management systems Strong understanding of hazard identification, risk assessment and mitigation techniques Ability to interpret complex technical data across multi-disciplinary engineering teams Experience producing or contributing to safety cases, hazard logs or assurance documentation Strong communication skills with the ability to influence engineering stakeholders The Integrated Combat Systems Team: The Integrated Combat Systems team plays a key role in supporting submarine programmes by ensuring the safe design, development and operation of complex systems. As a Product Safety Engineer within the team, you will help ensure the delivery of robust safety management processes and safety cases that enable products to be owned and operated safely throughout their lifecycle. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We welcome applications from all suitably qualified people and encourage discussion of reasonable adjustments where needed. Please be aware that many roles at BAE Systems are subject to security and export control restrictions. Applicants must meet Baseline Personnel Security Standard, and many roles require higher levels of National Security Vetting, including 5-10 years continuous UK residency depending on the role . Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. Lifelong learning, meaningful work, and a supportive culture enable you to grow with confidence . You'll be recognised for your contribution and supported with rewards that matter most to you. Closing Date: 24th August 2026 We reserve the right to close this vacancy early if we receive sufficient applications. If you are interested, please apply as early as possible.
Aug 07, 2026
Full time
Job Title: Senior Product Safety Engineer Location: Coventry, hybrid We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Competitive Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering advanced, technology-led defence, aerospace and security solutions, shaping a safer future for all of us. From the depths of the ocean to the far reaches of space, there's no limit to where a career at BAE Systems could take you. What you will be doing: As a Senior Product Safety Engineer, you will support the Engineering Delivery Manager in the development, delivery and maintenance of the Project Product Safety Management System and Product Safety Case. You will ensure products are safe to own , operate and maintain, while meeting all legal and regulatory requirements. Core duties: Develop, implement and maintain the Safety Management System, ensuring safety processes are robust, compliant and aligned with engineering and programme requirements Support the production and maintenance of Project Safety Management Plans across the project lifecycle Undertake product safety hazard and risk identification, assessment and management across operational and environmental conditions Support the development of the Project Product Safety Case, including Safety Case Reports and evidence-based technical safety arguments Administer and maintain the Project Hazard Log, ensuring hazards are recorded, assessed and appropriately managed Apply STEM knowledge or equivalent experience to interpret technical data across design, manufacturing, commissioning and testing phases of the submarine lifecycle Complete peer reviews, verification and assurance activities to demonstrate robustness of safety cases and documentation Essential Skills: Degree in a STEM discipline or equivalent experience in engineering or safety-critical environments Experience in product safety, safety case development or safety management systems Strong understanding of hazard identification, risk assessment and mitigation techniques Ability to interpret complex technical data across multi-disciplinary engineering teams Experience producing or contributing to safety cases, hazard logs or assurance documentation Strong communication skills with the ability to influence engineering stakeholders The Integrated Combat Systems Team: The Integrated Combat Systems team plays a key role in supporting submarine programmes by ensuring the safe design, development and operation of complex systems. As a Product Safety Engineer within the team, you will help ensure the delivery of robust safety management processes and safety cases that enable products to be owned and operated safely throughout their lifecycle. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We welcome applications from all suitably qualified people and encourage discussion of reasonable adjustments where needed. Please be aware that many roles at BAE Systems are subject to security and export control restrictions. Applicants must meet Baseline Personnel Security Standard, and many roles require higher levels of National Security Vetting, including 5-10 years continuous UK residency depending on the role . Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. Lifelong learning, meaningful work, and a supportive culture enable you to grow with confidence . You'll be recognised for your contribution and supported with rewards that matter most to you. Closing Date: 24th August 2026 We reserve the right to close this vacancy early if we receive sufficient applications. If you are interested, please apply as early as possible.
Position Title: Corporate Security Officer (Relief / Zero Hours) Reports To: Operations Manager Location: Flexible with travel across client sites Contract Type: Zero Hours (Relief / Bank) About Us CYS Security is not your typical security company. We are building something different. Our vision is to redefine security as a service that creates safe spaces - environments where people feel secure, supported, and able to perform at their best. We combine professional guarding with intelligence, technology, and a deeply human approach grounded in kindness, integrity, and trust. We are growing quickly, but deliberately. Every person we bring into the business matters. Role Purpose This role sits at the frontline of our corporate service delivery. As a Corporate Security Officer within our relief team, you will represent CYS across a portfolio of high-profile corporate environments. You will be deployed flexibly across multiple sites, often at short notice, requiring you to rapidly understand site-specific requirements and deliver a consistent, high-standard service every time. This is not a static guarding role. It requires professionalism, adaptability, and the ability to integrate into different environments without disruption. You are there to maintain safety, protect assets, and contribute to a positive, professional client experience - while embodying our values in every interaction. Key Responsibilities - Customer Excellence - Deliver a consistently high standard of front-facing security across multiple corporate environments. - Act as a visible and professional presence, creating a safe and welcoming environment for building users and visitors. - Build trust quickly with clients and colleagues, even when working on a site on an occasional basis. - Adapt communication style to suit different client cultures and expectations. Operational Delivery - Carry out security duties including access control, patrols, incident response, and emergency procedures. - Rapidly absorb and apply site-specific assignment instructions and protocols. - Maintain vigilance and situational awareness across unfamiliar environments. - Respond to incidents professionally, escalating where required in line with procedures. - Maintain accurate records of incidents, activities, and observations. Flexibility & Mobility - Work a flexible shift pattern (typically 4 on / 4 off when deployed, but not guaranteed due to zero hours nature). - Travel between sites across defined geographical area as required. - Be available for short-notice deployments to support operational needs. - Work across different client sites, potentially on a daily or weekly rotation. People & Culture - Represent CYS values of kindness, integrity, and trust in all interactions. - Support colleagues and contribute to a positive working environment across all sites. - Maintain professionalism regardless of environment, pressure, or client expectations. Training & Development - Undertake training across multiple client sites to increase deployment flexibility. - Actively engage in site inductions and continuous learning. - Maintain all required licences and certifications. - Be willing to qualify on additional sites to support business agility. Data & Technology - Use company and client systems for reporting, logging, and communication. - Accurately complete incident reports and digital records. - Engage with evolving technology used to support smarter security delivery. Compliance & Assurance - Ensure full compliance with all SIA licensing requirements and company policies. - Follow all assignment instructions, risk assessments, and health & safety procedures. - Maintain high standards of appearance, conduct, and professionalism at all times. - Support audits, inspections, and quality assurance processes where required. Person Specification Essential Valid SIA Licence (Door Supervisor or Security Guarding) Proven experience in corporate security or front-of-house security environments Exceptional communication skills - confident, clear, and professional Ability to adapt quickly to new environments and expectations Strong situational awareness and decision-making ability Professional appearance and demeanour Willingness and ability to travel across multiple locations Flexible availability, including days, nights, and weekends Strong reliability and commitment - trusted to represent the business across multiple sites Ability to work independently with minimal supervision Behavioural Expectations - Accountability: Takes ownership of performance and delivers consistently high standards regardless of environment - Adaptability: Adjusts quickly to new sites, teams, and client expectations without disruption - Professional Judgement: Makes sound decisions in dynamic environments - Collaboration: Works effectively with different teams and integrates quickly into new settings - Communication: Builds rapport quickly and communicates clearly at all levels Desirable - Experience working across multiple sites or in relief roles - Corporate, commercial, or high-end property security experience - First Aid qualification - CCTV Licence - Experience with digital reporting systems - Knowledge of Central London corporate environments What We Offer Flexible working aligned to your availability Opportunity to work across a range of high-profile corporate environments Ongoing training and multi-site development opportunities A role within a values-driven business that prioritises people as much as performance The opportunity to be part of a growing, ambitious organisation redefining security This is not a standard security role. We are building a team of individuals who can operate at a higher level - people who can step into any environment and represent our business with confidence, professionalism, and care. If you are looking for routine, this probably isn t the role for you. If you take pride in being trusted to deliver anywhere, anytime - you ll fit right in
Aug 07, 2026
Contractor
Position Title: Corporate Security Officer (Relief / Zero Hours) Reports To: Operations Manager Location: Flexible with travel across client sites Contract Type: Zero Hours (Relief / Bank) About Us CYS Security is not your typical security company. We are building something different. Our vision is to redefine security as a service that creates safe spaces - environments where people feel secure, supported, and able to perform at their best. We combine professional guarding with intelligence, technology, and a deeply human approach grounded in kindness, integrity, and trust. We are growing quickly, but deliberately. Every person we bring into the business matters. Role Purpose This role sits at the frontline of our corporate service delivery. As a Corporate Security Officer within our relief team, you will represent CYS across a portfolio of high-profile corporate environments. You will be deployed flexibly across multiple sites, often at short notice, requiring you to rapidly understand site-specific requirements and deliver a consistent, high-standard service every time. This is not a static guarding role. It requires professionalism, adaptability, and the ability to integrate into different environments without disruption. You are there to maintain safety, protect assets, and contribute to a positive, professional client experience - while embodying our values in every interaction. Key Responsibilities - Customer Excellence - Deliver a consistently high standard of front-facing security across multiple corporate environments. - Act as a visible and professional presence, creating a safe and welcoming environment for building users and visitors. - Build trust quickly with clients and colleagues, even when working on a site on an occasional basis. - Adapt communication style to suit different client cultures and expectations. Operational Delivery - Carry out security duties including access control, patrols, incident response, and emergency procedures. - Rapidly absorb and apply site-specific assignment instructions and protocols. - Maintain vigilance and situational awareness across unfamiliar environments. - Respond to incidents professionally, escalating where required in line with procedures. - Maintain accurate records of incidents, activities, and observations. Flexibility & Mobility - Work a flexible shift pattern (typically 4 on / 4 off when deployed, but not guaranteed due to zero hours nature). - Travel between sites across defined geographical area as required. - Be available for short-notice deployments to support operational needs. - Work across different client sites, potentially on a daily or weekly rotation. People & Culture - Represent CYS values of kindness, integrity, and trust in all interactions. - Support colleagues and contribute to a positive working environment across all sites. - Maintain professionalism regardless of environment, pressure, or client expectations. Training & Development - Undertake training across multiple client sites to increase deployment flexibility. - Actively engage in site inductions and continuous learning. - Maintain all required licences and certifications. - Be willing to qualify on additional sites to support business agility. Data & Technology - Use company and client systems for reporting, logging, and communication. - Accurately complete incident reports and digital records. - Engage with evolving technology used to support smarter security delivery. Compliance & Assurance - Ensure full compliance with all SIA licensing requirements and company policies. - Follow all assignment instructions, risk assessments, and health & safety procedures. - Maintain high standards of appearance, conduct, and professionalism at all times. - Support audits, inspections, and quality assurance processes where required. Person Specification Essential Valid SIA Licence (Door Supervisor or Security Guarding) Proven experience in corporate security or front-of-house security environments Exceptional communication skills - confident, clear, and professional Ability to adapt quickly to new environments and expectations Strong situational awareness and decision-making ability Professional appearance and demeanour Willingness and ability to travel across multiple locations Flexible availability, including days, nights, and weekends Strong reliability and commitment - trusted to represent the business across multiple sites Ability to work independently with minimal supervision Behavioural Expectations - Accountability: Takes ownership of performance and delivers consistently high standards regardless of environment - Adaptability: Adjusts quickly to new sites, teams, and client expectations without disruption - Professional Judgement: Makes sound decisions in dynamic environments - Collaboration: Works effectively with different teams and integrates quickly into new settings - Communication: Builds rapport quickly and communicates clearly at all levels Desirable - Experience working across multiple sites or in relief roles - Corporate, commercial, or high-end property security experience - First Aid qualification - CCTV Licence - Experience with digital reporting systems - Knowledge of Central London corporate environments What We Offer Flexible working aligned to your availability Opportunity to work across a range of high-profile corporate environments Ongoing training and multi-site development opportunities A role within a values-driven business that prioritises people as much as performance The opportunity to be part of a growing, ambitious organisation redefining security This is not a standard security role. We are building a team of individuals who can operate at a higher level - people who can step into any environment and represent our business with confidence, professionalism, and care. If you are looking for routine, this probably isn t the role for you. If you take pride in being trusted to deliver anywhere, anytime - you ll fit right in
Job Title: Lead Quality Assurance Engineer Location: Barrow-In-Furness or Sheffield - Hybrid, (Occasional travel to the alternative site as and when required) additional travel at least once or twice a month within the UK or overseas, including India and USA to suppliers and other BAE sites We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £54,490 (minimum) Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: You'll play a key role in driving quality excellence across advanced weapon systems programmes, supporting the development, manufacture and delivery of highly detailed defence products. Working across the full quality lifecycle, you'll oversee quality planning, audits, risk assessment and continuous improvement activities, ensuring compliance with industry standards and business frameworks such as ISO quality systems. Collaborating closely with supplier and project teams across multiple sites, you'll help strengthen processes, improve performance and support successful programme delivery. This role offers exposure to strategic quality activities, leadership opportunities and the potential to grow into a Quality Manager position within an expanding and high-impact environment and training qualifications. Core duties: Guiding multi-faceted quality activities across the full lifecycle, ensuring compliance with quality systems, policies and standards Conducting supplier audits, supporting supplier performance, risk mitigation and adherence to industry requirements Overseeing non-conformance investigations and quality reviews, implementing preventative actions to improve operational performance Supporting continuous improvement strategies, promoting a Forward-thinking quality culture across projects, suppliers and manufacturing teams Maintaining quality documentation and reporting within business systems, ensuring accurate records and compliance across programmes Essential Skills: Qualified to HNC, HND or Degree level, or equivalent practical experience within quality environments Experience working in a quality-focused role, supporting compliance, audits and continuous improvement activities Demonstratable supplier audit experience, a formal audit qualification is desirable, with ample understanding of ISO 9001 quality standards and requirements Experience using ERP systems such as SAP to oversee quality data, records and reporting processes Knowledge of Lean, Six Sigma and risk mitigation techniques, with experience mentoring or supporting colleagues The Platforms and Services sector, Weapon Systems As part of BAE Systems Platforms and Services sector, Weapon Systems (UK) designs, develops, manufactures and supports artillery systems, naval guns, and provides engineering capability to the wider BAE Systems business. Our global reach brings our customers a depth and breadth of expertise that meet critical needs in the air, on land, and at sea. Our mission strives for us to be our customer's trusted and affordable weapons provider, delivering enhanced effects on target and complete mission solutions. We are looking for innovation, commitment and drive to help define the future of Weapon Systems capabilities. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 20th August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Aug 07, 2026
Full time
Job Title: Lead Quality Assurance Engineer Location: Barrow-In-Furness or Sheffield - Hybrid, (Occasional travel to the alternative site as and when required) additional travel at least once or twice a month within the UK or overseas, including India and USA to suppliers and other BAE sites We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £54,490 (minimum) Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: You'll play a key role in driving quality excellence across advanced weapon systems programmes, supporting the development, manufacture and delivery of highly detailed defence products. Working across the full quality lifecycle, you'll oversee quality planning, audits, risk assessment and continuous improvement activities, ensuring compliance with industry standards and business frameworks such as ISO quality systems. Collaborating closely with supplier and project teams across multiple sites, you'll help strengthen processes, improve performance and support successful programme delivery. This role offers exposure to strategic quality activities, leadership opportunities and the potential to grow into a Quality Manager position within an expanding and high-impact environment and training qualifications. Core duties: Guiding multi-faceted quality activities across the full lifecycle, ensuring compliance with quality systems, policies and standards Conducting supplier audits, supporting supplier performance, risk mitigation and adherence to industry requirements Overseeing non-conformance investigations and quality reviews, implementing preventative actions to improve operational performance Supporting continuous improvement strategies, promoting a Forward-thinking quality culture across projects, suppliers and manufacturing teams Maintaining quality documentation and reporting within business systems, ensuring accurate records and compliance across programmes Essential Skills: Qualified to HNC, HND or Degree level, or equivalent practical experience within quality environments Experience working in a quality-focused role, supporting compliance, audits and continuous improvement activities Demonstratable supplier audit experience, a formal audit qualification is desirable, with ample understanding of ISO 9001 quality standards and requirements Experience using ERP systems such as SAP to oversee quality data, records and reporting processes Knowledge of Lean, Six Sigma and risk mitigation techniques, with experience mentoring or supporting colleagues The Platforms and Services sector, Weapon Systems As part of BAE Systems Platforms and Services sector, Weapon Systems (UK) designs, develops, manufactures and supports artillery systems, naval guns, and provides engineering capability to the wider BAE Systems business. Our global reach brings our customers a depth and breadth of expertise that meet critical needs in the air, on land, and at sea. Our mission strives for us to be our customer's trusted and affordable weapons provider, delivering enhanced effects on target and complete mission solutions. We are looking for innovation, commitment and drive to help define the future of Weapon Systems capabilities. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 20th August 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Our client is a Global FinTech with offices around the world inc Bristol and London in the UK seeking a Product Owner with experience using AI tools. This Product Owner role can be based out of London (Cornhill EC3) offices or Bristol (Aztec West) . Ideally 3 days per week in the office and 2 days from home . Location: London or Bristol ( you can work out of either ) - Hybrid, 3 days in the office Salary: to £90,000 p/a dependent on experience + excellent benefits Our client is on its most transformative journey yet, embedding artificial intelligence natively across its products to redefine financial operations for the world's top banks and asset managers. They are constantly innovating to cement their industry-leading position for the next decade. Working with their product development centres they are building AI-powered modern software using constantly evolving agile practices, with AI embedded natively throughout their development workflows. Independent autonomous teams build, maintain, and support services, developing deep expertise in both technology and business domains. You will be an AI-native product thinker who uses AI tools daily to amplify their impact, influence product direction, and grow personally in a friendly and welcoming environment. Experience • Experience as a Product Owner, Business Analyst, or similar role in software development. • Experience using AI tools to enhance requirements gathering, documentation, or product analysis activities. • Demonstrated ability to integrate AI into day-to-day product ownership tasks while maintaining quality and control. • Experience working in Agile teams with iterative delivery cycles. • Exposure to enterprise software, SaaS platforms, or complex B2B products is highly beneficial. • Experience in software vendor environments. Key Skills • Excellent user story writing skills, with clear acceptance criteria and process documentation, leveraging AI tools to improve clarity, coverage, and consistency. • Strong understanding of Agile principles, especially Scrum or Kanban. • Ability to collaborate effectively with engineers and product team. • Strong analytical mindset and ability to make data-driven decisions. • Excellent communication, coordination, and stakeholder-management skills. • Ability to translate business language into technical details. • Proficiency with AI tools (such as Claude or Kiro, Copilot Studio) to accelerate user story writing, requirements analysis, and product documentation. • Ability to critically evaluate AI-generated outputs and apply sound product judgement to shape AI-assisted features and workflows. Desirable Skills • Experience working independently with complex, configurable enterprise systems where requirements are non-linear and highly domain specific. • Hands-on experience using AI-assisted tools in a Product Owner or Business Analyst workflow. • Experience with generative AI tools or AI-assisted product features. • Understanding of how AI can be applied in enterprise products. • Basic understanding of APIs, data models, SQL, or reading technical logs is an advantage. • Hands-on experience with tools like Jira and Confluence. • Experience using intelligence tools for engineering analytics and backlog management is preferred. Job Responsibilities • Define, prioritise, and manage the product backlog to ensure delivery of high-value features aligned with business objectives and customer needs. • Work with stakeholders, customers, and internal teams to gather requirements, augmenting discovery with AI-assisted analysis (e.g. summarising workshops, identifying gaps, generating follow-up questions). • Translate requirements into clear functional specifications, user stories, acceptance criteria, workflow diagrams, and use cases, using AI tools to improve structure, completeness, and speed of delivery. • Collaborate closely with engineering, QA, UX, and architecture teams throughout the product lifecycle. • Develop a deep understanding of the product, domain, customer workflows, and business rules to inform product decisions. • Lead Agile ceremonies such as backlog refinement, sprint planning, sprint reviews, and product demos. • Use AI to support backlog refinement by suggesting story breakdowns, identifying edge cases, and highlighting dependencies • Validate product functionality, support testing cycles, and ensure delivered features meet acceptance criteria and quality standards. • Review and understand incoming support tickets to categorise issues, severity, and business impact. • Prioritise tickets and assign them effectively to the appropriate engineering or product teams. • Provide clear timelines, status updates, and progress communication to the support organisation. • Identify recurring issues and convert them into backlog items, improvements, or product enhancements, leveraging AI to detect trends and prioritisation opportunities. Benefits • Flexible benefits to include company pension scheme (matched up to 5%), life assurance, income protection and private medical insurance • The opportunity to work and develop in a growing and market leading organisation • 25 days annual leave (increasing with service to 28 days)
Aug 07, 2026
Full time
Our client is a Global FinTech with offices around the world inc Bristol and London in the UK seeking a Product Owner with experience using AI tools. This Product Owner role can be based out of London (Cornhill EC3) offices or Bristol (Aztec West) . Ideally 3 days per week in the office and 2 days from home . Location: London or Bristol ( you can work out of either ) - Hybrid, 3 days in the office Salary: to £90,000 p/a dependent on experience + excellent benefits Our client is on its most transformative journey yet, embedding artificial intelligence natively across its products to redefine financial operations for the world's top banks and asset managers. They are constantly innovating to cement their industry-leading position for the next decade. Working with their product development centres they are building AI-powered modern software using constantly evolving agile practices, with AI embedded natively throughout their development workflows. Independent autonomous teams build, maintain, and support services, developing deep expertise in both technology and business domains. You will be an AI-native product thinker who uses AI tools daily to amplify their impact, influence product direction, and grow personally in a friendly and welcoming environment. Experience • Experience as a Product Owner, Business Analyst, or similar role in software development. • Experience using AI tools to enhance requirements gathering, documentation, or product analysis activities. • Demonstrated ability to integrate AI into day-to-day product ownership tasks while maintaining quality and control. • Experience working in Agile teams with iterative delivery cycles. • Exposure to enterprise software, SaaS platforms, or complex B2B products is highly beneficial. • Experience in software vendor environments. Key Skills • Excellent user story writing skills, with clear acceptance criteria and process documentation, leveraging AI tools to improve clarity, coverage, and consistency. • Strong understanding of Agile principles, especially Scrum or Kanban. • Ability to collaborate effectively with engineers and product team. • Strong analytical mindset and ability to make data-driven decisions. • Excellent communication, coordination, and stakeholder-management skills. • Ability to translate business language into technical details. • Proficiency with AI tools (such as Claude or Kiro, Copilot Studio) to accelerate user story writing, requirements analysis, and product documentation. • Ability to critically evaluate AI-generated outputs and apply sound product judgement to shape AI-assisted features and workflows. Desirable Skills • Experience working independently with complex, configurable enterprise systems where requirements are non-linear and highly domain specific. • Hands-on experience using AI-assisted tools in a Product Owner or Business Analyst workflow. • Experience with generative AI tools or AI-assisted product features. • Understanding of how AI can be applied in enterprise products. • Basic understanding of APIs, data models, SQL, or reading technical logs is an advantage. • Hands-on experience with tools like Jira and Confluence. • Experience using intelligence tools for engineering analytics and backlog management is preferred. Job Responsibilities • Define, prioritise, and manage the product backlog to ensure delivery of high-value features aligned with business objectives and customer needs. • Work with stakeholders, customers, and internal teams to gather requirements, augmenting discovery with AI-assisted analysis (e.g. summarising workshops, identifying gaps, generating follow-up questions). • Translate requirements into clear functional specifications, user stories, acceptance criteria, workflow diagrams, and use cases, using AI tools to improve structure, completeness, and speed of delivery. • Collaborate closely with engineering, QA, UX, and architecture teams throughout the product lifecycle. • Develop a deep understanding of the product, domain, customer workflows, and business rules to inform product decisions. • Lead Agile ceremonies such as backlog refinement, sprint planning, sprint reviews, and product demos. • Use AI to support backlog refinement by suggesting story breakdowns, identifying edge cases, and highlighting dependencies • Validate product functionality, support testing cycles, and ensure delivered features meet acceptance criteria and quality standards. • Review and understand incoming support tickets to categorise issues, severity, and business impact. • Prioritise tickets and assign them effectively to the appropriate engineering or product teams. • Provide clear timelines, status updates, and progress communication to the support organisation. • Identify recurring issues and convert them into backlog items, improvements, or product enhancements, leveraging AI to detect trends and prioritisation opportunities. Benefits • Flexible benefits to include company pension scheme (matched up to 5%), life assurance, income protection and private medical insurance • The opportunity to work and develop in a growing and market leading organisation • 25 days annual leave (increasing with service to 28 days)
