9 jobs found

Change, Release & Problem Manager London / Hybrid Paying between £70,000-£80,000 + Benefits A leading engineering and construction business is looking for an experienced Change, Release & Problem Manager to join its growing IT team.This is a fantastic opportunity to take ownership of IT change governance, release planning, and problem management across a complex technology environment. You'll play a key role in improving service stability, reducing operational risk, and ensuring technology changes are delivered successfully with minimal business disruption.You'll be responsible for managing and continuously improving the organisation's Change, Release, and Problem Management processes, working closely with IT teams, business stakeholders, projects, and third-party suppliers. Key responsibilities include: Managing the end-to-end Change Management process and leading CAB meetings. Coordinating technology releases, deployments, and release schedules. Driving Problem Management activities, root cause analysis, and service improvement initiatives. Ensuring new and changed services transition smoothly into operational support. Maintaining and improving Change, Release, and Problem processes within ServiceNow. Producing governance reporting, KPIs, and management information. Working with suppliers and managed service providers to ensure changes are delivered in line with agreed standards. Supporting major technology transformation, cloud, migration, and business integration programmes. Experience required: To be successful in this role, you'll have: Proven experience in Change, Release, and Problem Management. Strong knowledge of ITIL-based service management practices. Hands-on experience with ServiceNow Change, Release, and Problem Management modules. Experience chairing CAB meetings and managing governance processes. Experience working with third-party suppliers and managed service providers. A good understanding of infrastructure, cloud, applications, and end-user technologies. Strong stakeholder management, communication, and problem-solving skills. Experience supporting large-scale technology change or transformation initiatives. Desirable ITIL certification or Change Management qualification. Experience within a large, multi-site or international organisation. Knowledge of cyber security, risk, and compliance frameworks. Experience with ServiceNow workflow automation and process improvements. Exposure to mergers, acquisitions, or business integration projects. London / Hybrid Paying between £70,000-£80,000 + Benefits Must be eligible to work in the UK.

Director, Head of Technology Resilience and Production Operations London (Hybrid) Banking Sector up to 140,000 + Bonus + Benefits Are you ready to shape the resilience strategy of a global financial institution and make your voice heard at the top table? This is a rare opportunity to lead Technology Resilience and Production Operations for a major international financial services organisation, building an Enterprise Centre of Excellence that protects service stability, strengthens regulatory confidence, and safeguards the customer experience across a global business. You'll sit within the senior leadership team, own a multi-million-pound platform strategy, and lead a team of around 25 through a period of genuine transformation. What you'll be doing: Own and execute the Technology Resilience and Production Operations strategy, including Incident, Problem, Event and Change Management, driving automation and an agile approach to improve stability, security and speed at scale Build and govern an internationalised Centre of Excellence platform, delivering high-quality MI, dashboards and executive-level reporting on KPIs, SLAs and risk Design and manage the Technology Resilience framework, including business impact analysis, Disaster Recovery exercises (cyber-attack, ransomware, infrastructure failure scenarios) and Business Continuity Plans Lead major incident response and postmortem/root cause processes, driving a culture that reduces repeat incidents and strengthens proactive problem management Own the Change Advisory Board and release orchestration strategy, ensuring changes are authorised, risk-assessed and compliant across complex deployment pipelines Manage budget, licensing and vendor relationships, and lead, develop and grow your team while embedding a strong risk and compliance culture Interpret regulatory requirements (including DORA) and translate them into business-aligned resilience and security controls What you'll bring: Extensive, proven experience setting and executing enterprise-wide resilience strategy, with strong knowledge of IT/Operational/Cloud Resilience, critical service mapping and impact tolerances A strong track record leading Incident, Problem, Event and Change Management functions in a regulated financial services environment, including Priority 1 outage management and root cause investigation Proven experience managing audits, regulatory reviews and resilience testing, with the ability to influence senior stakeholders across CIO, Risk, Compliance and Audit Solid experience across infrastructure and cloud platforms (AWS, Azure, Oracle), with advanced ServiceNow proficiency for incident and problem tracking Strong analytical, decision-making and communication skills, with the ability to lead confidently and calmly under pressure Desirable: ITIL 4, ITSM tooling (ServiceNow, Jira Service Management), ISO22301/ISO20000, CBCP/MBCI certification, SRE familiarity, or experience with tools such as Splunk, CyberArk PAM, or GenAI-driven service management Ready to take on a role where your leadership genuinely shapes resilience at scale? Apply now to find out more. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Head of Technology Resilience, Director of IT Service Continuity, Head of Production Operations, Head of IT Service Management, Director of Incident and Problem Management, Head of Change and Release Management, Business Continuity Director, Head of Operational Resilience, IT Service Continuity Manager, Head of DevOps/SRE Operations, ServiceNow, ITIL 4, ISO22301, DORA compliance, Disaster Recovery, AWS/Azure/Oracle Cloud, CBCP, MBCI. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Power Platform Developer 3 months initially - extensions London - hybrid 495 per day inside IR35 - Umbrella only Hold active or eligible for SC security clearance The Power Platform Developer / Engineer will design, configure, build, test and support digital solutions using the Microsoft Power Platform. The role will help transform manual, paper-based or inefficient business processes into secure, user-centred and maintainable digital services. The postholder will work with product managers, business analysts, service owners, architects, testers, data specialists, security teams and end users to develop solutions that meet business needs, comply with government standards, and support wider digital transformation. This role combines low-code configuration, pro-code development, integration, automation, data modelling, testing, support and platform governance. Key Responsibilities 1. Solution Design and Development Design, configure and develop solutions using Power Apps , Power Automate , Dataverse , Power Pages , Copilot Studio and related Microsoft 365 services. Build canvas apps, model-driven apps, automated workflows, approvals, forms, dashboards and lightweight business applications. Translate user needs and business requirements into effective digital solutions. Apply modern development standards, including reusable components, documented configuration, secure design and structured deployment. Use Power Platform development tools such as solutions, environments, connection references, environment variables and pipelines. 2. Configuration Engineering Configure Power Platform components in line with agreed design patterns and governance standards. Manage Dataverse tables, columns, views, forms, business rules, security roles and application lifecycle settings. Configure Power Automate flows for business process automation, notifications, approvals and integrations. Configure Power Pages where external-facing or self-service user experiences are required. Support configuration of connectors, gateways, service accounts and data connections in line with organisational policies. 3. Integration and Data Integrate Power Platform solutions with Microsoft 365 services such as SharePoint, Teams, Outlook, Excel, OneDrive and Power BI. Support integration with enterprise platforms such as CLIO Operate, ServiceNow, Azure services or line-of-business systems where required. Design simple and effective data models using Dataverse, SharePoint Lists or approved data sources. Ensure data is structured, secure, accessible and aligned with information governance requirements. Work with data teams to support reporting, analytics and data quality requirements. 4. Testing and Quality Assurance Develop and execute unit, system and user acceptance testing for Power Platform solutions. Support test planning, defect triage and release readiness activity. Ensure solutions are reliable, accessible, performant and supportable. Apply version control, peer review and deployment practices where appropriate. Document test outcomes and support service acceptance into live operation. 5. Security, Compliance and Governance Build solutions that comply with organisational security, data protection, records management and accessibility requirements. Apply role-based access controls, data loss prevention policies, environment strategy and connector governance. Work with cyber security, information governance and architecture teams to ensure solutions are secure by design. Support DPIAs, risk assessments, technical documentation and service assurance activities where required. Ensure solutions follow government and departmental standards for secure, accessible and maintainable digital services. 6. Service Support and Continuous Improvement Support live Power Platform services, including incident investigation, defect resolution and minor enhancements. Monitor performance, usage, failures and flow runs. Maintain documentation for support teams, service owners and users. Identify opportunities to simplify, automate or improve existing processes. Contribute to continuous improvement of Power Platform standards, reusable components and delivery methods. 7. Collaboration and User-Centred Delivery Work in multidisciplinary teams with product, delivery, technical, data and business colleagues. Engage with users to understand needs, pain points and service outcomes. Contribute to discovery, alpha, beta and live phases of digital service delivery. Communicate technical information clearly to non-technical stakeholders. Support knowledge sharing, community of practice activity and upskilling of citizen developers where appropriate. Essential Skills and Experience Technical Skills The successful candidate will be able to demonstrate experience in: Developing and configuring solutions using Microsoft Power Platform . Building Power Apps , including canvas apps and model-driven apps. Creating and maintaining Power Automate cloud flows. Working with Dataverse , including tables, relationships, forms, views and security roles. Using Microsoft 365 data sources such as SharePoint Lists, Excel, Outlook and Teams. Managing Power Platform solutions across development, test and production environments. Understanding Power Platform environment strategy, connectors, DLP policies and governance. Applying testing, documentation and deployment practices. Troubleshooting issues across apps, flows, data sources and permissions. Understanding accessibility, security and data protection considerations. Development and Engineering Skills The postholder will: Design, build, test, correct and document applications or configurations. Apply modern development standards and reusable design patterns. Write clean, maintainable and secure configuration or code. Use structured testing and release methods. Support services through development, transition and live operation. Work collaboratively in an agile, multidisciplinary environment. Desirable Skills and Experience Desirable experience may include: Experience with Power Pages . Experience with Copilot Studio . Experience with Power BI integration and reporting. Experience with Azure DevOps , GitHub or Microsoft Power Platform pipelines. Experience with Azure Logic Apps , Azure Functions or API integrations. Experience of working in a UK government, public sector or regulated environment.yea Understanding of the GDS Service Standard , accessibility requirements and government digital delivery phases. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Senior Release, Platform & Environment Manager 6-Month contract - Inside IR35 - up to 530 per day Hybrid working - 2-3 days onsite - either London, Birmingham or Glasgow Must be eligible for Security Clearance The role will assess the current non-production environment estate, establish a clear view of environment status and dependencies, improve environment, release and configuration-management processes, and develop practical recommendations and a phased improvement roadmap. Key responsibilities Review existing engagement documentation, findings and work completed to date. Rapidly establish the status of the client's non-production environments. Validate the environment inventory across the in-scope platforms and applications. Identify environment ownership, purpose, availability, current usage and dependencies. Review existing release-management and deployment processes. Assess routes to live across development, system testing, UAT, pre-production and production. Facilitate workshops with platform leads, architects, DevOps teams, release managers, test managers, value streams and third parties. Capture environment requirements for development, functional testing, integration testing, UAT and performance testing. Review the current DevOps, CI/CD and deployment-tooling landscape. Identify manual environment and deployment activities that could be automated. Essential experience Extensive experience in enterprise environment management, release management, deployment management or platform operations. Proven experience assessing complex environment estates and establishing their current operational status. Experience restoring, stabilising or improving non-production environments. Strong experience coordinating releases and deployments across multiple applications, projects and technical teams. Experience developing and maintaining environment and release calendars. Strong understanding of routes to live across development, testing, UAT, pre-production and production. Experience defining and embedding practical release, deployment and environment-management processes. Strong understanding of software configuration management, version control and deployment artefact management. Experience managing configuration baselines, environment-specific settings and configuration drift. Experience working with third-party software vendors and managed-service providers. Experience defining operational runbooks, support procedures and stakeholder communications. Working knowledge of Azure, cloud platforms, DevOps tooling and CI/CD pipelines. Experience with Git-based source control and automated build and deployment tooling. Desirable experience Familiarity with Plutora, ServiceNow, BMC Helix or similar IT service-management tooling. Experience improving CMDB quality and configuration-management processes. Experience managing product upgrades, platform re-establishment or vendor-supported software installations. ITIL or relevant release, environment, configuration or DevOps certification. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Senior ServiceNow Engineer - GRC/IRM (TPRM, OpsRes & BCM) London (Hybrid - 3 days onsite per week) Banking - Up to 120,000 + Bonus + Benefits This is a brand-new, strategically created Vice President position - not a backfill - giving you the chance to shape a global GRC product suite from the ground up. Do you want to own the product roadmap for TPRM, OpsRes and BCM at a major financial services organisation, with the mandate to take these capabilities from a single-region platform to a genuinely global offering across EMEA, APAC and the US? If you're a ServiceNow professional who can move fluently between the boardroom and the sprint room, this could be the role you've been waiting for. You'll join as the product-level owner for TPRM, OpsRes and BCM, engaging senior stakeholders up to MD and Board level, and translating what the business needs into clear technical stories for the development team to build. This is a highly mature ServiceNow environment, built on the Common Services Data Model (CSDM) and moving toward fully out-of-the-box, AI-enabled versions of these products within the next 3-6 months. This is a rare opportunity to combine strong technical credibility with real influence over strategy, adoption and where the platform goes next. What you'll be doing: Owning the product roadmap for TPRM, OpsRes and BCM, translating business requirements into clear, technical user stories for the development team to deliver Acting as the go-to voice for the GRC suite, engaging senior stakeholders - up to MD and Board level - to understand where the business is heading and guide it toward the ServiceNow way of working Building the case for, and supporting delivery of, a global rollout as EMEA, APAC and the US converge onto a single platform Providing technical governance and change approval, and overseeing testing and preparation for platform upgrades and releases Producing and maintaining documentation, training materials and process guides, while mentoring junior and off-shore team members Building strong relationships with stakeholders across the region and globally to share best practice and drive continuous improvement What you'll bring: Strong technical grounding in ServiceNow, ideally with hands-on GRC/IRM experience (TPRM, OpsRes and/or BCM), but equally comfortable operating at product/strategy level rather than day-to-day scripting A track record of engaging senior/executive stakeholders and translating business requirements into technical user stories for development teams Strong understanding of risk management, GRC and ServiceNow best practice, with sharp problem-solving skills Proven experience in a regulated environment (financial services, insurance or critical infrastructure), with the credibility to manage audit and IT security requirements Excellent communication and leadership skills, with a structured, detail-focused approach Desirable: current ServiceNow certifications, familiarity with ITIL/COBIT, and exposure to DORA compliance The package: Up to 120,000 plus bonus and benefits, based in London with hybrid working (3 days in the office per week). If this sounds like the platform-defining role you've been looking for, apply now or get in touch for a confidential conversation about the opportunity. If you've held any of these roles or used these technologies/skills, this role could be a great fit: ServiceNow Engineer, ServiceNow Developer, ServiceNow Consultant, ServiceNow Technical Lead, ServiceNow Product Manager, GRC Engineer, GRC Analyst, GRC Product Owner, IRM Engineer, IRM Consultant, Integrated Risk Management Engineer, Operational Resilience (OpsRes) Specialist, Business Continuity Management (BCM) Specialist, Third-Party Risk Management (TPRM) Consultant, Risk & Compliance Technology Engineer, ServiceNow Platform Engineer, ServiceNow Administrator, ITIL, COBIT, DORA compliance. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Senior Release Manager (Agile / DevOps / Financial Services) Location: London (Hybrid - 8 days onsite per month) Contract: 12 Months (Inside IR35) Working Pattern: Hybrid The Opportunity We are looking for an experienced Senior Release Manager to join a major financial services organisation responsible for managing complex enterprise-wide technology releases across multiple Agile squads and Tribes. This is a highly visible delivery role where you will own the end-to-end release lifecycle, ensuring technology changes are delivered safely, predictably and to the highest quality standards. You'll work with senior stakeholders, Delivery Leads, Engineering, Testing and Change teams to coordinate large-scale releases while driving continuous improvement across release management, DevOps and Agile delivery practices. Responsibilities Manage the complete Release Lifecycle from initiation through to closure. Produce and maintain Release Plans and governance documentation. Manage key release milestones including: Scope Freeze Code Freeze PPE Launch Go / No Go Production Release Release Closure Produce Release Level Test Strategy documentation in collaboration with Testing teams. Identify, assess and manage risks, issues, dependencies and delivery timelines. Provide regular release reporting to senior stakeholders. Take accountability for release quality and successful delivery. Coordinate activities across multiple Agile Squads and Tribes. Develop contingency and rollback plans. Improve release predictability and delivery quality. Ensure governance and IT controls are followed throughout the release lifecycle. Champion Continuous Integration, Continuous Delivery and DevOps best practices. Contribute to Release Engineering Community of Practice initiatives and continuous improvement. Required Experience Extensive Release Management experience within complex enterprise environments. Strong understanding of the full Software Development Lifecycle (SDLC). Excellent Project Management experience. Excellent stakeholder management and communication skills. Experience delivering releases within Agile environments. Working knowledge of: Azure DevOps (ADS) ServiceNow CI/CD Agile certification. Project Management certification. Financial Services or Banking experience. Strong analytical and problem-solving skills. Experience improving release frequency while maintaining high quality standards. Desirable Experience Change Management DevOps Automation CREST knowledge ServiceNow Incident & Change Management Power BI Power Apps Rates depend on experience and client requirements

Service Delivery Manager Leeds (x2-3 days remote-working per week) c£50,000 to £55,000 per year Plus excellent company benefits and incentives The Opportunity: Our industry-respected client is currently looking to attract a Service Delivery/IT Operations Manager for their Leeds based IT team. You will have an excellent understanding of ITIL practices and service management frameworks, having operated across Incident, Problem, Change and Release management. The successful candidates will be playing a leading role within the organisation, ensuring consistent delivery across infrastructure, applications and end-user support focused on outstanding customer service at all times. Skills and Experience: Strong experience working in a Service Delivery or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release and deployment management processes Ability to manage senior level stakeholders and end-clients Role and Responsibilities: Oversee day-to-day IT service operations, ensuring consistent delivery across infrastructure, applications and end-user support Ensure timely resolution of incidents and problems Lead root cause analysis and implement preventative measures Collaborate with Programme Delivery and Change teams to ensure smooth transitions and minimal disruption to services Identify opportunities to enhance service delivery, reduce costs and improve user experience Applications: Please contact James here at ISR to learn more about our client leading the way in developing the next generation of transport mobility through innovation and transformational technology

Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Technical Skills & Competencies: 5+ years of working in an IT service environment within a complex and diverse organisation Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile) Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and / or external development partners Understanding of scalable architecture patterns and client / backend systems design An appreciation of project and programme governance activities required in a large regulated financial services firm

Applications Service Manager (Specialty Insurance) Type: Permanent Salary: £75,000 Location: London (Hybrid, 2-3 days onsite) We are seeking an experienced Applications Service Manager with a background in specialty insurance or the London Market to take ownership of service delivery for a suite of core underwriting and claims platforms. This is a role for someone who can coordinate across vendors, product owners, and technical leads to ensure stability and smooth BAU support for business-critical systems. The Opportunity You will oversee applications such as Eclipse, Sequel Claims, Guidewire (Professional Risks), ImageRight, and NewGen. Your focus will be on ensuring these systems remain stable, incidents are resolved quickly, and releases are delivered seamlessly. This is not a hands-on technical role, but one that requires strong service management, vendor coordination, and insurance domain expertise, ideally within the London Market or Lloyds of London. You'll work closely with Engineering Delivery Leads (EDLs) , Product Owners, and offshore managed service providers (Coforge, NTTData, NewGen). The role sits within a product-centric model , meaning you'll align service management directly to application "products" rather than generic IT functions. Key Responsibilities Manage BAU support for core underwriting, claims, and document management applications. Act as the bridge between offshore vendors, Product Owners, and EDLs. Oversee high-priority incidents (P1/P2) and ensure timely resolution. Track defects, sprints, and releases using Azure DevOps . Apply ITIL-aligned service management practices via ServiceNow. Provide oversight and coordination of vendor performance, service quality, and escalations. Maintain knowledge base and manage risk/vulnerability exceptions. What We're Looking For Strong background in specialty insurance IT service management (essential). Experience supporting claims, policy administration, or underwriting applications. Proven vendor management skills, ideally with offshore MSPs. Familiarity with Agile/DevOps ways of working, including Azure DevOps. ITIL knowledge and ServiceNow experience. Ability to coordinate delivery and support without direct line management responsibility. What Will Make You Stand Out Demonstrated success in managing application service delivery in the London Market. Examples of bridging between vendors, product leads, and delivery teams. Experience ensuring BAU stability while supporting product-centric transformation. Why Apply? This is a unique opportunity to work at the centre of a product-centric transformation , ensuring the smooth running of core systems that underpin specialty insurance. You'll gain exposure to a wide range of applications, work closely with product and engineering leads, and play a key role in ensuring stability and delivery in a global environment.