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Voice Engineer - Contact Center/MS Teams Voice/Ribbon SBC/Cisco/Teams/Powershell/Contract Voice Operations engineering support for Cisco and MS Teams. Responsible for support of Voice platforms and interconnectivity with Enterprise telephony, Contact Centre, and Transport-including external carrier. MS Teams Voice experience, including: MS Teams troubleshooting and interoperability management with Core Voice services such as Ribbon SBC, Cisco Between 5 and 7 years experience in working with Voice, including MS Teams Voice, Cisco Enterprise Voice, Carriers and Transport on service issues 3+ Experience with Call Analytics, Call Quality Dashboard (CQD) reports, Quality of Experience (QER) template/PowerBi, Teams Policies, Audio Conferencing 5+ years working with or deploying Microsoft Teams, SharePoint online, OneDrive and Exchange Online 5+ years Implementing or supporting Teams Phone System, including Direct Routing, e-911, AA/CQs, MTRs Experience with Microsoft 365 Admin Center, Teams Admin Center, and Microsoft Entra, Message Center, Service Desk Microsoft 365 Certified: Teams Administrator Associate PowerShell, GraphAPI, Splunk, ThousandEyes Experience in engaging Microsoft tickets and escalation Leadership and Communication on outages, including reporting change related incidents Incident and change activities in the core voice production environment. Experience with engagement of support teams, including Domain Ops, CCO, Network Escalation Contract Role inside IR35 - initial 12 month contract - 3 days a week in office (candidate can be based near Manchester/Liverpool/Stoke/Birmingham) By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how we process this information. In short, in order to supply you with work finding services, we will hold and process your personal data, and only with your express permission we will share this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview you (Phone/video/face to face) and if successful hire you. Scope AT acts as an employment agency for Permanent Recruitment and an employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Data Protection Policy, Privacy Notice and Disclaimers which can be found at our website.