203 jobs found

We are delighted to be working with this large organisation who is recruiting for a Resident Liaison Officer in the Colchester area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!

We are delighted to be working with this large organisation who is recruiting for a couple of Resident Liaison Officer in the Hertford/Ware area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now

We are delighted to be working with this large organisation who is recruiting for a Resident Liaison Officer in the Hemel Hempstead area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!

Private Sector Housing Officer Norfolk 50 an hour 6-month contract Ready for your next challenge in Private Sector Housing? A Council in Norfolk are looking for an experienced housing professional to join their Environmental Health team and help deliver a vital frontline service, supporting residents and improving housing standards across the community. As the Interim Private Sector Housing Officer, you'll play a key role in ensuring residents have access to safe, healthy and well-managed homes. Working as part of a supportive team, you'll help deliver a responsive housing service at a busy time following the introduction of the Renters' Rights Act. Key Responsibilities: Investigate housing complaints and carry out HHSRS inspections . Enforce housing legislation through informal and formal action. Inspect private rented properties for compliance with housing standards. Advise tenants, landlords, and other stakeholders. Prepare enforcement notices and maintain accurate case records. Support HMO licensing and regulatory compliance. Work with partners to improve housing conditions and protect residents. About you: The ideal candidate will bring: Experience in Private Sector Housing , Environmental Health , and working in Local Government . Sound knowledge of housing legislation and the HHSRS . Practical experience in carrying out inspections for both disrepair and property licensing Experience in report writing and enforcement of Housing Act 2004 . Able to build effective relationships with tenants, landlords, and partners. Well-organised, with the ability to manage a varied caseload and meet deadlines. If you're passionate about improving housing standards and want to make a genuine impact within the community, you can apply using the button below. Alternatively, contact me on (url removed) or (phone number removed)! If this opportunity excites you, don't hesitate to get in touch to discuss similar roles we have in different areas!

We are inviting applications for Personl Banker position for an International Bank based in Birmingham Details has given below. Main Responsibility: To assist the branch in meeting its sales objectives by delivering 1st class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients' relationships. Job Responsibility: Identifies and pursues sales opportunities through client referrals, the bank's internal networks, corporate relationships, and personal network. Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes the bank as the preferred provider of banking services. Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf. Identifies and pursues opportunities to cross sell products and services to existing clients, through regular telephone &/or face to face contact and on-going relationship building. Fosters and maintains a welcoming, professional and service oriented atmosphere within the banking hall. To support the branch's business development initiatives by promoting and attending business development and sales events. To process 'new account' applications including NRI, postal service and other miscellaneous service requests. Preparation of DCS for service requests. To handle all postal service requests. To prepare AML Risk Matrix and check lists for account opening. Responsible for logging and maintenance of postal register. Designated as cover for the alternate Personal Banker position as and when required. Responsible for operating cash and attending to customers and maintenance of the cash register, ensuring compliance with the policies and procedures of the bank. Responsible for processing of Remittances. Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. Competency: Excellent Networking skills. Excellent Sales Skills. Excellent Interpersonal skills. Excellent oral and written communication skills. Retail Sales experience. Ability to establish credibility and rapport; be friendly and personable and looks for ways to benefit the customer's financial relationship. Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills. Understands how to present features, and benefits of products and services to customers with differing need

Waste Operations Officer Location: Various sites across Leicestershire (RHWS, WTS & County Hall) Pay: Competitive (negotiable for candidates with relevant experience and a valid COTC) Hours: 37 hours per week (occasional weekend work required) Contract: 6 months initially, with potential to extend We are seeking an experienced Waste Operations Officer to oversee the day-to-day management of operational staff across Leicestershire's Recycling and Household Waste Sites (RHWS) and Waste Transfer Stations (WTS). This is a hands-on, field-based management role requiring regular travel between sites. Key Responsibilities Manage and support operational site teams, including HR processes, performance management, and staff development. Deliver training, toolbox talks, and safety briefings. Ensure compliance with health & safety procedures, environmental permits, and Waste Duty of Care legislation. Monitor waste movement records, site documentation, and quality management processes. Manage stock levels of PPE, equipment, fuel, and site consumables. Handle customer queries and complaints professionally. Occasionally drive a Council 3.5-tonne vehicle. Requirements Experience managing operational teams within waste management or a similar environment. Strong communication, IT, and organisational skills. Experience delivering training and managing compliance. Full UK driving licence, access to a vehicle, and business-use insurance. A valid Level 4 Certificate of Technical Competence (COTC) is desirable and may attract a higher rate of pay. Mileage and business expenses are paid in line with Council policy (excluding normal commuting). This is an excellent opportunity to join a busy public sector team and play a key role in delivering safe, compliant, and efficient waste operations across Leicestershire.

Customer Service Resolution Officer Location: Stafford (Office Based) Salary: 15.00 - 20.00 per hour (depending on payment type) Contract: Temporary (with potential opportunities available) Hours: Full-time - 36 hours per week Following opening hours: Monday to Thursday: 8:30am to 5:00pm Friday: 8:30am to 4:00pm Are you passionate about delivering outstanding customer service? Sellick Partnership are supporting a well-established housing association to recruit a proactive and customer-focused Customer Service Resolution Officer to join their Customer Experience team in Stafford. If you're an experienced customer service professional who enjoys solving problems, supporting customers through challenging situations and making a genuine difference, we'd love to hear from you. This is a varied and rewarding role where you'll be the first point of contact for customers, taking ownership of enquiries and resolving issues quickly and effectively while delivering an exceptional customer experience. The Role As a Customer Service Resolution Officer, you'll provide a high-quality first-contact resolution service across a range of communication channels. You'll work closely with colleagues across the organisation to resolve enquiries, coordinate repairs, support customers through complaints and ensure every interaction reflects our commitment to excellent customer service. You'll play a key role in helping the organisation achieve its priorities by: Delivering more for our customers. Supporting the delivery of high-quality housing services. Contributing to a positive and inclusive workplace culture. Helping drive continuous service improvement. Delivering an outstanding customer experience every day. Key Responsibilities In this role, you will: Deliver an exceptional first-contact resolution service via telephone, email and other communication channels. Take ownership of customer enquiries, resolving issues wherever possible at the first point of contact. Provide a professional, friendly and empathetic service, putting customers at the heart of every interaction. Accurately record customer contacts, ensuring all information, actions and follow-up work are completed in line with procedures. Coordinate the Same Day Repairs Service by effectively scheduling and utilising repair resources. Manage repair appointments and support workflows including Damp, Mould and Condensation follow-on works. Recognise vulnerable customers and identify safeguarding concerns, domestic abuse, anti-social behaviour or unsafe properties, escalating concerns immediately through the appropriate channels. Essential Previous experience working within a customer service environment. A genuine customer-first approach with a passion for delivering outstanding service. Excellent communication skills, both written and verbal. Strong empathy, patience and the ability to build rapport with a wide range of customers. Excellent problem-solving skills with the confidence to make informed decisions. The ability to remain calm and professional when dealing with difficult or emotional situations. Strong organisational skills and the ability to multitask in a busy environment. Good IT skills with the ability to learn new systems quickly. A positive attitude, resilience and enthusiasm. The ability to work collaboratively within a team while taking ownership of your own workload. A commitment to equality, diversity and inclusion. Desirable Experience working within a contact centre or housing environment. Experience coordinating repairs or property maintenance services. Knowledge of social housing and the challenges facing the sector. Understanding of the diverse needs of customers and vulnerable individuals. Experience identifying service improvements and contributing to continuous improvement initiatives. Additional Responsibilities As part of this role, you'll also: Promote a positive Health and Safety culture and ensure all policies and procedures are followed. Maintain the highest standards of confidentiality and comply fully with GDPR and Data Protection legislation. Complete all mandatory training relevant to your role. Undertake any other reasonable duties appropriate to the role as required by the business. You'll also be comfortable working at pace, adapting to changing priorities and communicating effectively with customers and colleagues across the organisation. If you're passionate about delivering exceptional customer service, enjoy solving problems and want to be part of a team that puts customers first, we'd love to hear from you. Apply today or contact Josh Meek at Sellick Partnership Ltd Derby officer for further information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

A fantastic opportunity has emerged for a Section 20 Consultation Officer to join the Home Ownership team at one of Adecco's most improved public sector housing clients in a temporary assignment, initially for three months. This is a full time role for 35 hours each week (Monday to Friday), working hybridly from our client's North London office. As a Section 20 Consultation Officer, you will play a key role in ensuring statutory compliance and effective delivery of major works consultation and billing processes. You will be responsible for preparing and issuing Section 20 consultation notices and major works invoices, ensuring all documentation is accurate and served in line with legislative requirements, company policies and strict statutory timescales. You will: Manage the end-to-end Section 20 consultation process, ensuring consistency, accuracy and compliance with relevant legislation and procedures Provide advice and guidance to colleagues and residents on major works consultation, billing and leaseholder obligations Liaise with leaseholders, resident groups and stakeholders to support understanding and maximise income recovery for major works Prepare documentation and present evidence for First Tier Tribunal or Court proceedings where required Maintain accurate manual and electronic records, ensuring data is up to date and compliant with company standards Monitor performance against targets and contribute to service improvements and process development Investigate enquiries, complaints and Member/MP correspondence, providing clear and timely responses You will take responsibility for managing your workload independently, making informed decisions on complex cases and ensuring all statutory and corporate deadlines are met. About You We are looking for a detail-oriented and customer-focused individual who can work effectively in a fast-paced and high-pressure environment. You will: Have experience working in a customer-facing role, providing advice and information to residents or stakeholders Demonstrate strong organisational and administrative skills, with excellent attention to detail Be able to manage competing priorities and deliver work to strict deadlines Have the ability to review and interpret information and apply policy in a practical and consistent way Be a confident communicator, able to explain complex information clearly and handle challenging conversations professionally Show initiative and take ownership of your caseload, working both independently and collaboratively A working knowledge of leasehold legislation, service charges and major works consultation processes is desirable but not essential You must have: Good standard of literacy and numeracy with strong attention to detail Experience of office administration systems, case management and record keeping Ability to work effectively in a busy, customer-focused environment with changing priorities Experience of responding to enquiries from the public and providing clear, accurate advice Additional Information The role reports to the Home Ownership Manager and has no direct line management responsibility The role may require attendance at evening meetings, tribunal hearings or other company locations You will be expected to support continuous improvement and contribute to service development within the team Only applicants who feel they meet the above criteria and who can interview in late July/early August 2026 need apply.

Marks Consulting Partners are currently looking for a Housing Options Manager to work with one of our Local Authority clients. What the Job Will Be Doing Managing and supporting a team of Housing Options and Homelessness Officers. Overseeing homelessness assessments and statutory decisions under Part VII of the Housing Act 1996. Ensuring compliance with the Homelessness Reduction Act 2017, the Homelessness Code of Guidance and all relevant legislation. Monitoring caseloads, KPIs, service standards and customer outcomes. Providing technical guidance on complex homelessness cases, including eligibility, priority need, intentional homelessness and local connection. Reviewing the quality and accuracy of Section 184 decision letters, Personalised Housing Plans and case records. Managing escalated complaints, legal challenges and high-risk cases. Developing and implementing effective homelessness prevention and relief strategies. Working closely with internal departments, Registered Providers, support agencies and external partners. Supporting the effective use and procurement of temporary accommodation and private rented sector options. Producing performance reports and identifying opportunities for continuous service improvement. Managing staff performance, supervision, training, development and absence management. Ensuring safeguarding concerns are identified, recorded and escalated appropriately. What You Will Need Previous management experience within a Housing Options or Homelessness service. Strong knowledge of Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017. Experience managing complex homelessness assessments and statutory decision-making. Excellent understanding of homelessness prevention, relief and temporary accommodation duties. Experience managing performance, KPIs and operational service delivery. Ability to lead, motivate and develop high-performing teams. Strong communication, organisational and decision-making skills. Experience managing complaints, legal challenges and complex casework. Good understanding of safeguarding, equality legislation and data protection. Previous experience working within a Local Authority Housing Service.

Compliance Manager (Part-Time) Location: West End, London Hours: Part-Time (3 days per week / 22.5 hours, flexible) Salary: Competitive, dependent upon experience Reporting to: Finance Director / Managing Director The Opportunity We are seeking an experienced and detail-oriented Compliance Manager to join our team on a part-time basis. Based in the heart of London's West End, this role will be responsible for overseeing the organisation's compliance framework, ensuring adherence to relevant regulatory requirements, internal policies, and industry best practice. This is an excellent opportunity for a compliance professional who enjoys working in a collaborative environment and can provide pragmatic guidance to support business growth while maintaining robust governance standards. Key Responsibilities Develop, implement and maintain the company's compliance policies, procedures and controls. Monitor changes in relevant legislation, regulations and industry standards, assessing potential business impacts. Conduct regular compliance reviews, audits and risk assessments. Ensure compliance with applicable AML, GDPR, regulatory and corporate governance requirements where relevant. Maintain and update compliance registers, records and documentation. Provide advice and guidance to senior stakeholders on compliance-related matters. Investigate compliance breaches, incidents and complaints, recommending corrective actions. Deliver compliance training and awareness programmes across the business. Support the development and implementation of risk management processes. Liaise with external regulators, auditors, legal advisors and consultants as required. Prepare compliance reports and management information for senior leadership. Skills & Experience Essential Proven experience in a Compliance Manager, Compliance Officer or similar governance and risk-focused role. Strong understanding of UK regulatory requirements and compliance frameworks. Experience developing and maintaining policies, procedures and internal controls. Excellent communication and stakeholder management skills. Strong analytical and investigative abilities. Highly organised with excellent attention to detail. Ability to work independently and manage a broad range of responsibilities. Desirable Professional compliance qualification (ICA, CISI, IRM or equivalent). Experience within professional services, financial services, property, recruitment, legal or related sectors. Knowledge of AML regulations, GDPR and corporate governance practices. Experience working within an SME or growing business environment. Personal Attributes Ethical, trustworthy and highly professional. Commercially minded with a pragmatic approach to compliance. Proactive and solutions-focused. Confidence to challenge and influence stakeholders where appropriate. Strong problem-solving capabilities. Ability to balance regulatory requirements with operational needs. What's on Offer Flexible part-time working arrangement. Prime West End office location. Collaborative and supportive working environment. Opportunity to shape and develop the company's compliance framework. Competitive salary and benefits package. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

MB954: Public Liaison Officer Location: Inverness Salary: £35,000 - £400,000 + £5,060 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit a Public Liaison Officer on a permanent basis due to growth based at either their Inverness depot. Duties and Responsibilities: Assist in the development and implementation of stakeholder relations plans, including databases, to support the successful delivery of projects, reviewing and updating as needed as the project progresses. Support the stakeholder engagement process by attending public drop-in events, community meetings and working groups. Produce and deliver information such as advance notice of works to local residents and businesses. Agree and maintain published site communications with the client and the site team i.e. noticeboards, hoarding and welfare facility branding/livery. Co-ordinate responses from within the project team to resolve, respond to and log all enquiries and complaints in a prompt and professional manner. Build and maintain effective relationships with stakeholders including the site project teams, head office staff and clients representatives as well as community stakeholders and the local media. Ensure company and client communications procedures are adhered to. Assist in the production of case studies and good news stories for use in bids, internal and external communications. Maintain a library of site photographs. Identify and coordinate opportunities to support community and charity initiatives in the areas close to our projects, such as school engagement, community projects and sustainability assessments. To agree and implement a proactive / positive stakeholder engagement programme/plan in conjunction with the client and collate / maintain / report monthly statistics in line with the contract KPI s; in order to maximise both engagement and KPI positive scoring throughout the project. Skills and Experience: Proven experience in stakeholder engagement or community relations within the construction, infrastructure, or engineering sectors. Extensive knowledge of community outreach, public relation strategies, and project communication. Strong organisational skills with the ability to coordinate multiple activities and responses efficiently. Excellent verbal and written communication skills tailored to diverse audiences. Ability to work collaboratively with internal teams and external stakeholders to achieve common goals. MB954: Public Liaison Officer Location: Inverness Salary: £35,000 - £400,000 + £5,060 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP

Complaints Lead - Housing I am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services. This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code. The Role As Complaints Lead, you will take responsibility for the effective management of Stage 1 complaints, Stage 2 complaints and Members' Enquiries. You will act as the principal point of expertise for housing complaints, providing guidance and constructive challenge to managers and operational teams while ensuring residents receive fair, timely, empathetic and evidence-based responses. You will also use resident feedback and complaint data to identify recurring issues, improve services and reduce avoidable complaint escalations. Key Responsibilities Leading and overseeing Stage 1 complaints, Stage 2 complaints and Members' Enquiries Managing and supporting a team of three Complaints Officers Monitoring response times, quality standards and customer outcomes Reviewing complex, sensitive and high-risk complaints Supporting managers with investigations and appropriate resolutions Ensuring complaint actions, commitments and service recovery measures are completed Maintaining compliance with the Housing Ombudsman Complaint Handling Code Supporting Ombudsman investigations, determinations, orders and recommendations Leading annual complaint self-assessments and assurance activity Identifying trends, recurring issues, root causes and emerging risks Producing performance, insight and thematic reports for senior leaders Translating resident feedback into measurable service improvement actions Improving complaint handling capability across housing, repairs, customer services and contractor teams Maintaining accurate complaint records, action trackers and assurance evidence About You To be considered for this position, you will need significant experience managing complaints, investigations or customer feedback within housing, the public sector or another regulated environment. You should also be able to demonstrate: Experience handling complex Stage 1 and Stage 2 housing complaints Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience managing Members' Enquiries and politically sensitive cases Excellent complaint investigation and resolution skills Experience analysing complaint data and identifying improvement opportunities The ability to produce clear reports and present findings to senior stakeholders Experience developing complaint policies, procedures and quality assurance frameworks Strong stakeholder management and influencing skills The confidence to challenge poor performance constructively Strong Microsoft Excel, PowerPoint and performance-reporting skills Previous team management or leadership experience The successful candidate will be resident-focused, resilient and confident when managing challenging situations. You will be able to balance empathy and fairness with accountability, governance and the need to deliver meaningful service improvements. Why Apply? This is an opportunity to take ownership of an important housing complaints function and make a visible impact on resident experience. You will join an organisation committed to improving complaint handling, strengthening accountability and using resident feedback to drive lasting improvements across its housing services. To apply, please send your updated CV or contact me directly for a confidential discussion.

Senior Complaints Officer Red Recruitment is recruiting a Senior Complaints Officer for our client on a fully remote, temporary contract lasting between three and six months. This role is ideal for an experienced complaints and information governance professional with strong knowledge of data protection and Freedom of Information legislation. You will manage complex complaints, information requests and data incidents while providing specialist guidance to managers and wider stakeholders. Package for Senior Complaints Officer: Salary : 17.00- 18.00 per hour Hours : Monday to Friday, 9.00am-5.00pm Contract : Temporary, 3-6 months Location : Fully remote Key Responsibilities of Senior Complaints Officer: Manage complex complaints from initial receipt through to investigation, resolution and response. Support the administration of customer feedback, including complaints, concerns, compliments and MP enquiries. Provide accurate and timely specialist advice on complaints, Freedom of Information and information governance matters. Process and coordinate Freedom of Information and Subject Access Requests within statutory timescales. Ensure compliance with the Data Protection Act 2018, UK GDPR and relevant organisational policies. Investigate data incidents and breaches, identifying their underlying causes and recommending appropriate corrective action. Ensure all data incidents are accurately recorded, investigated and reported. Liaise with managers, legal teams, external organisations and the Information Commissioner's Office where required. Draft clear, comprehensive responses, reports and recommendations relating to complex cases. Develop and maintain information governance policies, procedures and data-sharing agreements. Provide advice, guidance and constructive challenge to managers regarding data protection and information governance requirements. Support the development and delivery of training and information sessions. Identify recurring issues and use investigation findings to support service improvements. Manage a varied and complex caseload while meeting statutory and organisational deadlines. Key Skills and Experience of Senior Complaints Officer: Significant experience managing complex complaints within a large or regulated organisation. Strong knowledge of the Data Protection Act 2018, UK GDPR and Freedom of Information legislation. Experience handling sensitive personal information within a multi-agency or complex organisational environment. Experience processing Freedom of Information and Subject Access Requests. Strong investigation and analytical skills, including experience identifying the causes of data incidents. Experience drafting and agreeing data-sharing agreements, policies and procedures. Excellent written communication and report-writing skills. Confident providing specialist advice and influencing managers and senior stakeholders. Able to interpret complex information and recommend practical, compliant solutions. Highly organised with the ability to manage competing priorities and work independently to deadlines. Degree-level qualification or substantial equivalent experience in a similar role. Previous local authority experience is desirable. A relevant data protection qualification, such as CIPP, is desirable. If you have relevant experience in complex complaints, Freedom of Information and information governance and are interested in this fully remote Senior Complaints Officer position, please apply now! Red Recruitment (Business)

Head of Quality & Compliance Norwich, Norfolk (Hybrid Working Available) £40,000 - £45,000 DOE Full Time Permanent Lead Quality, Drive Compliance, Shape Continuous Improvement Are you an experienced Quality, Compliance or Audit professional looking to make a real impact within a growing professional services organisation? We are seeking a Head of Quality & Compliance to lead our quality assurance and compliance function, ensuring the highest standards of service delivery, regulatory compliance, and professional practice across a busy surveying and valuation operation. Reporting to the Senior Officer for People & Operations, you will lead the Quality Assurance team, oversee audit programmes, manage complaints and compliance activities, and take ownership of the organisation's ISO 9001 Quality Management System . This is a hands-on leadership role offering the opportunity to influence business-wide improvements and promote a culture of quality and accountability. Key Responsibilities Lead and develop the Quality Assurance team. Oversee quality assurance processes for valuation and survey reports. Manage and continuously improve the ISO 9001 Quality Management System. Design and deliver internal audit programmes. Lead internal and external audits, ensuring corrective actions are completed. Manage complaints, claims, and compliance matters. Analyse quality and audit data to identify improvement opportunities. Produce management reports and compliance updates. Support regulatory, accreditation, and due diligence requirements. Drive process improvements through technology, automation, and AI solutions. About You You'll be an experienced quality, compliance, or operational excellence leader with a passion for continuous improvement and delivering high standards. Essential experience: Quality assurance, compliance, audit, or quality management experience. Proven people management and leadership skills. Experience managing audit programmes and compliance activities. Strong understanding of regulated environments and quality frameworks. Complaint investigation and root cause analysis experience. Excellent communication, stakeholder management, and organisational skills. Knowledge of risk management and continuous improvement methodologies. Desirable: ISO 9001 Quality Management System experience. Internal Auditor or Quality qualification. Knowledge of surveying, valuations, property services, or RICS standards. Experience supporting external audits and accreditations. What's on Offer? £40,000 - £45,000 salary DOE Hybrid working 25 days annual leave plus bank holidays Birthday leave Four wellbeing days per year Private healthcare and dental cover Employer pension contributions Paid professional memberships Ongoing training and development Employee rewards platform Free on-site parking Interested? For more information or to apply, please contact: Michelle Topley Or simply apply online today.

Job Title: Senior Repairs Customer Resolution Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Daily rate: 190.23 PAYE / 253.08 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We're looking for an experienced Senior Repairs Customer Resolution Officer to join our Property Services team and play a key role in delivering outstanding customer outcomes across our repairs service. This is an excellent opportunity for someone with a strong background in repairs, complaints resolution and customer service within social housing , who has experience supervising or coordinating colleagues and enjoys leading by example. You'll manage complex customer cases, support disrepair investigations, oversee complaint responses, and act as a key link between operational teams, contractors and residents. You'll also provide day-to-day leadership, support and guidance to a small team, helping to drive performance and excellent customer service standards. Key Responsibilities Investigate and manage complex repairs, complaints and customer resolution cases. Support disrepair and ADR case management, ensuring information is accurate and complete. Act as a point of escalation for challenging customer issues and complaints. Coordinate and supervise the work of Repairs Services Officers and Technical Administration colleagues. Conduct one-to-ones, team meetings and performance discussions. Monitor workloads, targets and service delivery standards. Liaise with contractors, surveyors, housing teams and other stakeholders to ensure repairs are completed efficiently. Identify trends, service improvements and opportunities to enhance customer satisfaction. Ensure compliance with complaint handling requirements, policies and Ombudsman expectations. Deliver a customer-focused approach that resolves issues quickly and effectively. About You We're looking for someone who can combine technical repairs knowledge with exceptional customer service and complaint resolution skills. Essential Experience Experience working within a responsive repairs or property maintenance environment , ideally within social housing. Strong experience managing and resolving customer complaints and escalated cases . Experience in a team leader, senior officer, supervisory or coordinator role with responsibility for supporting and guiding colleagues. Experience working with residents and customers in a customer-focused environment. Experience building effective relationships with contractors and internal stakeholders. Experience analysing information, solving problems and making sound decisions. Good working knowledge of Microsoft Office applications, including Word and Excel. Essential Skills Excellent customer service and communication skills. Strong complaint investigation and resolution capability. Ability to influence, challenge and drive positive outcomes. Excellent organisational and prioritisation skills. Ability to work under pressure and manage competing demands. Strong attention to detail and record-keeping skills. Ability to support, motivate and coordinate the work of others. A collaborative approach and commitment to delivering excellent resident outcomes. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

We are delighted to be working with this large organisation who is recruiting for a Resident Liaison Officer in the Clacton area Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!

We are delighted to be working with this large organisation who is recruiting for a few Resident Liaison Officer in the Haringey area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now!

Resident Liaison Officer Cheltenham Temporary Contract Immediate Start Available Weekly payments About Us Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We are currently working with a leading social housing contractor who is looking to appoint an experienced Resident Liaison Officer to support planned maintenance and refurbishment works across occupied social housing properties throughout the Cheltenham area. The Role As Resident Liaison Officer, you will be the key point of contact between residents, the client and site teams, ensuring clear communication throughout planned maintenance works. Working closely with residents, site managers, operatives and client representatives, you will help minimise disruption, resolve resident queries and maintain excellent customer satisfaction while ensuring works are completed efficiently. Day-to-Day Responsibilities Acting as the main point of contact for residents before, during and after planned works. Providing regular updates to residents regarding programme dates, access requirements and any changes to scheduled works. Arranging property access and coordinating appointments with residents. Handling resident enquiries, concerns and complaints in a professional and timely manner. Building positive relationships with residents, housing officers and client representatives. Supporting site teams to ensure works progress with minimal disruption to residents. Maintaining accurate records of resident interactions, appointments and project updates. Using internal IT systems to record information, update databases and produce reports. Carrying out resident visits across multiple sites within the Cheltenham area. Promoting excellent customer service and ensuring high levels of resident satisfaction throughout the project. Requirements (Skills & Qualifications) Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer within the social housing or construction sector. Excellent communication and interpersonal skills. Strong customer service experience with the ability to build rapport with residents. Good organisational skills and the ability to manage a busy workload. IT literate , with experience using Microsoft Office and internal databases/CRM systems. Full UK driving licence and access to a vehicle, with the ability to travel between sites. Experience working within occupied social housing properties is highly desirable. Ability to work independently and as part of a wider project team. What's on Offer Temporary contract. Immediate start available. Weekly payments. Opportunity to work with a leading social housing contractor. Varied role supporting planned maintenance projects across the Cheltenham area. Please apply or contact Kirsty at Build Recruitment on (phone number removed) for further details.

Housing Officer: Tenancy & ASB Specialist known internally as a Local Housing Manager Location: Clapham Park, SW2 4AX Salary Banding: £41,237 - £43,406 This role We are recruiting for a skilled and experienced Local Housing Manager to be predominantly office based and out on the patch, you will manage and coordinate excellent housing and estate services within a defined geographical patch. The patch is predominantly in Southwark but includes parts of Lambeth and Lewisham. You will be accountable, customer facing and representative of MTVH across all tenures including rented, shared ownership and leasehold customers, although you will be responsible for our rented customers only. Co-ordination of internal and external services to meet the diverse needs of our customers, delivering services that meet individual and local needs to a high standard is essential. Participation in local initiatives to support the community with their initiatives is necessary and may involve weekend work but this is not common. You will seek continuous improvement with a view to providing an excellent service to residents. You will be required to manage our relationship with the Local Authority and other Housing Association partners. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed : Essential car user Experience of working in a social housing setting is essential Experience of tenancy enforcement and managing a high case load of ASB alongside strong record keeping Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential; to really succeed it will be your values and passion that will set you apart. At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible Ability to collaborate, network and be a strong team player Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to self-manage a varied and demanding workload, prioritising and organising too A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion The ability to manage and report on projects against agreed targets Must possess excellent office management skills, managing inboxes, keys etc Must be willing to work flexible hours as required Desirable Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

We're now recruiting for a Security Valet Officer to join us at our development, New Providence Wharf! The successful candidate must have a FULL UK Drivers License. Important to note Hours: 7:00 - 19:00 & 19:00 - 7:00 Shift Pattern: 4 on - 4 off Location: E14, Canary Wharf Salary per hour: £14.48 Contract: 42 hpw average/permanent What you'll be doing Provide a bespoke 7-star service the residents with job tasks and individual requests dealt with in an efficient and timely manner. Assist with security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained. Aid the smooth running of the various different operations around the site, according to SOP s. Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to SOP s on every occasion. Work between all the operations on the development, including the private cinema. As part of the Estates Team maintain the policies, company rules and quality of Ballymore Group Ltd. Liaise with the Security/Valet Manager, Operations Manager where necessary and follow all given instructions. Provide support and shift cover for valet and concierge functions when necessary. Liaise with Concierge at all times on requests for vehicles. Appraise and book in all new vehicles to be entered on the valet system, keeping an up to date record of each. Locating vehicles and delivering to allocated point when requested by the resident. Vehicles are met on access road and shown to holding area or moved off site not to allow any external parking on the access road. Vehicles with a bone-fide reason for parking within the car park are promptly and politely valet parked using the utmost care and attention at all times. Ensure all vehicles parked are assessed for previous damage. Keep accurate records of all movement of vehicles and update all residents details as supplied by the Estate Office. Ensure that the car park is kept to a very high standard of cleanliness at all times and that a strict No Smoking policy is kept by anyone using this facility. Liaise with day/night security staff regarding any potential/real security issues. Ensure that all firefighting apparatus is accounted for and maintained. Correct reporting of any cleaning or maintenance issues around the Estate. Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both Security/Valet Manager and Operations Manager. Maintain confidentiality at all times concerning residents and Ballymore business and its personnel. Give clear and precise up to date information during and at the end of the shift highlighting any event that has happened, any forthcoming events together with a clear and precise hand over of any vehicles in the car park. All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the Operations Manager. Meeting and Greeting all residents, guests and clients around the estate. Working with all staff to ensure there is a good security presence at all times. Ensure any unusual behavior noted is followed up, calling the police if necessary. Communicate with control regularly and ensure there is a quick response to any incident. To include building rounds & PES patrols of the site, in the daily tasks. Correct reporting of any incidents and archiving of all onsite records, including police liaison. Liaise with valet to inform of any vehicles that may need parking in the car park. Please note: a full job description will be provided once shortlisted for the role. What you'll need to be successful Proven experience in front of house/customer service or relevant role is an advantage. Previous security experience. Full UK Drivers License. What now? Very simply - Apply! Updates on applications made via our job boards will be provided over a 1 2-week period from the date of submission. Not what you re looking for? Check out our careers page. Ballymore operate as an equal opportunities' employer.