Annual salary: up to £30,458.75 Planner Location: Norwich Full time / Permanent Salary: £30,458.75 Hours: 42.5 hours Monday - Friday MPS has been looking after residents' homes for over 25 years. As part of the Mears Group, we focus on estate management and property maintenance, delivering tailored solutions that support people and communities. We provide a wide range of services; including responsive repairs, planned works, and cyclical maintenance to over 100 local authorities and housing providers across the UK. One of our key partners is Orbit, a major housing provider in the Midlands, East Anglia, and the South East, managing over 45,000 homes. Together, MPS and Orbit ensure residents receive timely, high-quality repairs and maintenance, with a strong emphasis on customer care, safety, and long-term value. About the role: We are looking for an organised and proactive Planner to join our local repairs team. You will play an important role in ensuring repairs are scheduled efficiently, work is allocated to operatives, and jobs are completed promptly and to a high standard. Acting as a key point of contact between residents, operatives, subcontractors and colleagues, you will help deliver a customer-focused and responsive repairs service. Duties: Schedule and plan repair works to ensure efficient use of operatives and resources Use the MCM system to manage appointments, update job statuses and monitor progress Track overdue tasks and support the team in meeting performance targets and KPIs Coordinate operatives and subcontractors to ensure jobs are completed on time and fully equipped Communicate effectively with residents to provide updates and manage expectations Support the repairs team by identifying and escalating operational issues where required Monitor workloads and assist with planning cover for absences and holidays Allocate work to subcontractors and raise material orders in line with procurement procedures Ensure accurate use of IT systems, including PDAs and subcontractor portals Maintain clear and accurate records across all systems Deliver a professional, courteous and customer-focused service at all times Adhere to health and safety requirements and company policies Work collaboratively with colleagues to ensure service delivery standards are met Support company procedures, maintain company assets and provide cover for other planners when required Attend meetings and training sessions as required Role Criteria: Experience working in a planning, scheduling or coordination role within repairs and maintenance or a similar environment GCSE (or equivalent) in English and Maths Experience working in a fast-paced, reactive and customer-focused environment Good IT skills with the ability to use job management, scheduling and appointment systems Strong time management and organisational skills, with good attention to detail Clear and confident communication skills, both written and verbal A customer-focused approach with the ability to manage queries and challenging situations professionally An understanding of repairs and maintenance processes Experience planning and scheduling multi-trade repairs using an ICT appointment or job management system Benefits 25 days annual leave plus bank holidays Leading pension scheme Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Aug 08, 2026
Full time
Annual salary: up to £30,458.75 Planner Location: Norwich Full time / Permanent Salary: £30,458.75 Hours: 42.5 hours Monday - Friday MPS has been looking after residents' homes for over 25 years. As part of the Mears Group, we focus on estate management and property maintenance, delivering tailored solutions that support people and communities. We provide a wide range of services; including responsive repairs, planned works, and cyclical maintenance to over 100 local authorities and housing providers across the UK. One of our key partners is Orbit, a major housing provider in the Midlands, East Anglia, and the South East, managing over 45,000 homes. Together, MPS and Orbit ensure residents receive timely, high-quality repairs and maintenance, with a strong emphasis on customer care, safety, and long-term value. About the role: We are looking for an organised and proactive Planner to join our local repairs team. You will play an important role in ensuring repairs are scheduled efficiently, work is allocated to operatives, and jobs are completed promptly and to a high standard. Acting as a key point of contact between residents, operatives, subcontractors and colleagues, you will help deliver a customer-focused and responsive repairs service. Duties: Schedule and plan repair works to ensure efficient use of operatives and resources Use the MCM system to manage appointments, update job statuses and monitor progress Track overdue tasks and support the team in meeting performance targets and KPIs Coordinate operatives and subcontractors to ensure jobs are completed on time and fully equipped Communicate effectively with residents to provide updates and manage expectations Support the repairs team by identifying and escalating operational issues where required Monitor workloads and assist with planning cover for absences and holidays Allocate work to subcontractors and raise material orders in line with procurement procedures Ensure accurate use of IT systems, including PDAs and subcontractor portals Maintain clear and accurate records across all systems Deliver a professional, courteous and customer-focused service at all times Adhere to health and safety requirements and company policies Work collaboratively with colleagues to ensure service delivery standards are met Support company procedures, maintain company assets and provide cover for other planners when required Attend meetings and training sessions as required Role Criteria: Experience working in a planning, scheduling or coordination role within repairs and maintenance or a similar environment GCSE (or equivalent) in English and Maths Experience working in a fast-paced, reactive and customer-focused environment Good IT skills with the ability to use job management, scheduling and appointment systems Strong time management and organisational skills, with good attention to detail Clear and confident communication skills, both written and verbal A customer-focused approach with the ability to manage queries and challenging situations professionally An understanding of repairs and maintenance processes Experience planning and scheduling multi-trade repairs using an ICT appointment or job management system Benefits 25 days annual leave plus bank holidays Leading pension scheme Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Annual salary: up to £33,174.23 Planner Location: Ealing Full Time Permanent (Apply online only) Monday - Friday) Salary up to £(phone number removed) per annum About Us Pyramid Plus, a joint venture partnership between A2Dominion and Mears Property Services, provides repairs and maintenance services to the residents of over 38,000 homes across London and the South of England. We aim to provide customer led, reliable and high-quality services to enhance residents' lives. Day to day duties: Receiving high volumes of repairs requests and booking them into Operatives diaries to ensure most efficient service and best use of skills Overseeing Operatives diaries for a geographical area to ensure maximum productivity Responding to Emergency and Urgent repairs requests and ensure these are met within strict Service Levels Liaising with Operatives and Supervisors to ensure appropriate follow-on works are booked in and completed Assisting colleagues throughout the business on queries regarding responsive repairs Providing a professional and customer focussed service Role Criteria: Ideally have previous Repairs Planning / Scheduling experience A professional, can-do attitude with strong problem-solving skills and decision-making Proven ability to work well in a fast-paced environment Excellent customer service ethos and commitment to high quality delivery Strong written, verbal, questioning & interpersonal skills Good attention to detail and organisational skills Ability to work effectively both independently and as part of a team Intermediate MS Office skills Social housing or similar background is desirable Experience in a customer service centre or call handling experience is desirable. Benefits we can offer you: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Apply below or to discuss your application further; contact: Laura Bourne url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Aug 08, 2026
Full time
Annual salary: up to £33,174.23 Planner Location: Ealing Full Time Permanent (Apply online only) Monday - Friday) Salary up to £(phone number removed) per annum About Us Pyramid Plus, a joint venture partnership between A2Dominion and Mears Property Services, provides repairs and maintenance services to the residents of over 38,000 homes across London and the South of England. We aim to provide customer led, reliable and high-quality services to enhance residents' lives. Day to day duties: Receiving high volumes of repairs requests and booking them into Operatives diaries to ensure most efficient service and best use of skills Overseeing Operatives diaries for a geographical area to ensure maximum productivity Responding to Emergency and Urgent repairs requests and ensure these are met within strict Service Levels Liaising with Operatives and Supervisors to ensure appropriate follow-on works are booked in and completed Assisting colleagues throughout the business on queries regarding responsive repairs Providing a professional and customer focussed service Role Criteria: Ideally have previous Repairs Planning / Scheduling experience A professional, can-do attitude with strong problem-solving skills and decision-making Proven ability to work well in a fast-paced environment Excellent customer service ethos and commitment to high quality delivery Strong written, verbal, questioning & interpersonal skills Good attention to detail and organisational skills Ability to work effectively both independently and as part of a team Intermediate MS Office skills Social housing or similar background is desirable Experience in a customer service centre or call handling experience is desirable. Benefits we can offer you: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Apply below or to discuss your application further; contact: Laura Bourne url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
CARPENTER MULTI TRADER Salary up to £40,660 plus call-out & overtime Van & fuel card provided Benefits package and perks Professional Summary Experienced Carpenter / Multi-Trade Operative with a strong background in social housing repairs and maintenance , delivering high-quality workmanship across occupied residential properties. Skilled in carpentry, fire door compliance, and a wide range of multi-trade repairs including plumbing, plastering, tiling, decorating, locksmithing, and glazing. Reliable, safety-focused, and committed to delivering first-time fixes and excellent customer service. Key Skills Carpentry (doors, skirting, architraves, kitchens, flooring) Fire door installation, maintenance, and compliance works Multi-trade repairs (plastering, tiling, plumbing, decorating) Locksmithing (lock fitting, repair, replacement) Glazing repairs and glass replacement Responsive repairs in social housing environments Health & Safety compliance and risk assessments PDA/mobile job recording systems Customer-facing repair work in occupied homes Emergency and out-of-hours repairs Experience Multi-Trade Operative / Carpenter Social Housing Maintenance Contracts (Dartford) Delivered responsive repairs across occupied residential properties Completed carpentry works including doors, kitchens, and structural timber repairs Undertook fire door inspections, repairs, and compliance upgrades Carried out multi-trade tasks including plastering, tiling, plumbing, and decorating Performed locksmith duties including lock changes and repairs Completed glazing repairs and sealing works to residential units Used PDA systems to record work orders and job completion in real time Followed strict Health & Safety procedures on all sites Worked closely with supervisors and planners to meet deadlines Qualifications NVQ Level 3 Carpentry & Joinery (or equivalent) CSCS Card (if held) PASMA / Working at Heights (if held) Additional Information Full UK Driving Licence Own tools and transport compliant (van provided in employment where applicable) Available for immediate start Flexible for emergency callout rota and overtime work
Aug 08, 2026
Full time
CARPENTER MULTI TRADER Salary up to £40,660 plus call-out & overtime Van & fuel card provided Benefits package and perks Professional Summary Experienced Carpenter / Multi-Trade Operative with a strong background in social housing repairs and maintenance , delivering high-quality workmanship across occupied residential properties. Skilled in carpentry, fire door compliance, and a wide range of multi-trade repairs including plumbing, plastering, tiling, decorating, locksmithing, and glazing. Reliable, safety-focused, and committed to delivering first-time fixes and excellent customer service. Key Skills Carpentry (doors, skirting, architraves, kitchens, flooring) Fire door installation, maintenance, and compliance works Multi-trade repairs (plastering, tiling, plumbing, decorating) Locksmithing (lock fitting, repair, replacement) Glazing repairs and glass replacement Responsive repairs in social housing environments Health & Safety compliance and risk assessments PDA/mobile job recording systems Customer-facing repair work in occupied homes Emergency and out-of-hours repairs Experience Multi-Trade Operative / Carpenter Social Housing Maintenance Contracts (Dartford) Delivered responsive repairs across occupied residential properties Completed carpentry works including doors, kitchens, and structural timber repairs Undertook fire door inspections, repairs, and compliance upgrades Carried out multi-trade tasks including plastering, tiling, plumbing, and decorating Performed locksmith duties including lock changes and repairs Completed glazing repairs and sealing works to residential units Used PDA systems to record work orders and job completion in real time Followed strict Health & Safety procedures on all sites Worked closely with supervisors and planners to meet deadlines Qualifications NVQ Level 3 Carpentry & Joinery (or equivalent) CSCS Card (if held) PASMA / Working at Heights (if held) Additional Information Full UK Driving Licence Own tools and transport compliant (van provided in employment where applicable) Available for immediate start Flexible for emergency callout rota and overtime work
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, permanent Based in Winchester £28,000 - £30,000 per annum DOE Are you an experienced Repairs Planner? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This is a full time, permanent position based in Winchester. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now!
Aug 08, 2026
Full time
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, permanent Based in Winchester £28,000 - £30,000 per annum DOE Are you an experienced Repairs Planner? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This is a full time, permanent position based in Winchester. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now!
Planner / Scheduler Location: Sheffield Job Type: Full-Time, Contract We are currently recruiting for an experienced Planner / Scheduler to join a well-established contractor operating within the Social Housing sector. This is a fast-paced role supporting planned maintenance, repairs, compliance, and refurbishment programmes across occupied properties. The successful candidate will play a key role in coordinating operatives, managing appointments, and ensuring works are delivered efficiently while maintaining excellent customer service standards. Key Responsibilities Planning and scheduling daily workloads for operatives and subcontractors. Managing diaries to maximise productivity and minimise travel time. Allocating responsive repairs, planned works, and maintenance appointments. Monitoring job progress and rescheduling works where required. Liaising with tenants, clients, site teams, and contractors to coordinate appointments. Ensuring all works are completed within agreed service level agreements (SLAs) and KPIs. Updating internal systems with accurate job information and appointment details. Tracking outstanding works and ensuring follow-on appointments are arranged promptly. Producing reports on productivity, work volumes, and performance. Handling inbound and outbound calls relating to repairs and maintenance schedules. Escalating issues that may impact service delivery. Supporting contract managers with resource planning and workforce allocation. Requirements Previous experience working as a Planner, Scheduler, Works Planner, Repairs Planner, Resource Planner, or Maintenance Scheduler. Experience within Social Housing, Property Services, Construction, Facilities Management, or Maintenance environments. Strong organisational and time management skills. Excellent communication and customer service abilities. Ability to work effectively in a fast-paced environment. Proficient in Microsoft Office and scheduling systems. Experience using systems such as DRS, Opti-Time, Dynamics, Northgate, Job Manager, or similar would be advantageous. What's on Offer Competitive salary package. Company benefits scheme. Career development opportunities. Supportive and collaborative working environment. Opportunity to join a growing and reputable organisation within the Social Housing sector. If you are an organised and proactive Planner / Scheduler looking for your next opportunity within Social Housing, we would love to hear from you.
Aug 08, 2026
Contractor
Planner / Scheduler Location: Sheffield Job Type: Full-Time, Contract We are currently recruiting for an experienced Planner / Scheduler to join a well-established contractor operating within the Social Housing sector. This is a fast-paced role supporting planned maintenance, repairs, compliance, and refurbishment programmes across occupied properties. The successful candidate will play a key role in coordinating operatives, managing appointments, and ensuring works are delivered efficiently while maintaining excellent customer service standards. Key Responsibilities Planning and scheduling daily workloads for operatives and subcontractors. Managing diaries to maximise productivity and minimise travel time. Allocating responsive repairs, planned works, and maintenance appointments. Monitoring job progress and rescheduling works where required. Liaising with tenants, clients, site teams, and contractors to coordinate appointments. Ensuring all works are completed within agreed service level agreements (SLAs) and KPIs. Updating internal systems with accurate job information and appointment details. Tracking outstanding works and ensuring follow-on appointments are arranged promptly. Producing reports on productivity, work volumes, and performance. Handling inbound and outbound calls relating to repairs and maintenance schedules. Escalating issues that may impact service delivery. Supporting contract managers with resource planning and workforce allocation. Requirements Previous experience working as a Planner, Scheduler, Works Planner, Repairs Planner, Resource Planner, or Maintenance Scheduler. Experience within Social Housing, Property Services, Construction, Facilities Management, or Maintenance environments. Strong organisational and time management skills. Excellent communication and customer service abilities. Ability to work effectively in a fast-paced environment. Proficient in Microsoft Office and scheduling systems. Experience using systems such as DRS, Opti-Time, Dynamics, Northgate, Job Manager, or similar would be advantageous. What's on Offer Competitive salary package. Company benefits scheme. Career development opportunities. Supportive and collaborative working environment. Opportunity to join a growing and reputable organisation within the Social Housing sector. If you are an organised and proactive Planner / Scheduler looking for your next opportunity within Social Housing, we would love to hear from you.
Howells Solutions Limited
Kingston Upon Thames, London
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, temporary (3 months with the potential to extend) Based in Kingston-upon-Thames 13.46 per hour, 40 hour week Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This roles is a full time, ongoing temporary position (around 3 months with the potential to extend), based in Kingston-upon-Thames. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now or call Lucy on (phone number removed)!
Aug 08, 2026
Seasonal
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, temporary (3 months with the potential to extend) Based in Kingston-upon-Thames 13.46 per hour, 40 hour week Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This roles is a full time, ongoing temporary position (around 3 months with the potential to extend), based in Kingston-upon-Thames. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now or call Lucy on (phone number removed)!
Annual salary: up to £31,000.00 Planner / Works Programmer Location: Hybrid / Office Based Contract: Full Time, Permanent, 42.5 hours per week Salary: £31,000 per annum plus company benefits We are looking for an organised and customer-focused Planner / Works Programmer to join our team. This is an excellent opportunity for someone with strong administrative and scheduling skills who enjoys working in a fast-paced environment, coordinating works and delivering excellent service to residents and subcontractors. In this role, you will be responsible for planning and programming works, liaising with residents and subcontractors, managing communications, handling enquiries and complaints, and ensuring jobs are scheduled and issued effectively. You will work across multiple systems and spreadsheets, helping to keep operations running smoothly while ensuring a high standard of customer service. Mears Group is a leading provider of housing and care services within the UK. We are committed to making a positive difference to the communities we serve by providing excellent services, creating opportunities for our people, and delivering quality outcomes for our customers. About the Role: As a Planner / Works Programmer, you will support the delivery of roofing and scaffolding works through effective planning, scheduling and communication with customers, operatives and subcontractors. Speaking with residents and subcontractors by telephone Managing emails and customer correspondence Handling customer enquiries and complaints professionally Using MCM and MSPS systems Maintaining and updating spreadsheets and records Issuing jobs to subcontractors Supporting roofing and scaffolding work programmes Preparing and issuing notification letters Prioritising workload to meet business demands Work collaboratively with supervisors, operatives, other departments and subcontractors to ensure a seamless service. Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks. Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed. Maintain accurate records, data, and documentation to ensure compliance. Provide general administrative support to the rest of the projects team when required. Key Criteria: Strong written and verbal communication skills Good knowledge of Microsoft Office packages, including Excel Excellent organisational skills Ability to prioritise and manage a busy workload Planning or scheduling experience Social housing experience Strong attention to detail Team player with a positive and professional approach Experience in the above role with similar or the same duties Experience working in a fast-paced, pressurised environment Excellent time management, organisational, and communication skills A customer-first approach with the ability to handle challenging situations Knowledge of repairs and maintenance processes Benefits: Family friendly policy to include enhanced maternity/paternity leave and much more. Generous Pension Scheme Sick Pay Refer a friend scheme (total award £1000) Share saver scheme Eye test vouchers Employee Assistance Programme (Access to Free counselling service) Wellbeing service (Access to trained mental health & wellbeing advisors) Mears Annual Family Fun Day for you and your family to places like Blair Drummond Safari Park, M&Ds Theme park, fully paid for including lunch Mears Rewards - A performance recognition platform whereby you can be rewarded in high street vouchers Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment Excellent training and development opportunities and 25 days holiday entitlement along with bank holidays. All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Laura Bourne url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Aug 08, 2026
Full time
Annual salary: up to £31,000.00 Planner / Works Programmer Location: Hybrid / Office Based Contract: Full Time, Permanent, 42.5 hours per week Salary: £31,000 per annum plus company benefits We are looking for an organised and customer-focused Planner / Works Programmer to join our team. This is an excellent opportunity for someone with strong administrative and scheduling skills who enjoys working in a fast-paced environment, coordinating works and delivering excellent service to residents and subcontractors. In this role, you will be responsible for planning and programming works, liaising with residents and subcontractors, managing communications, handling enquiries and complaints, and ensuring jobs are scheduled and issued effectively. You will work across multiple systems and spreadsheets, helping to keep operations running smoothly while ensuring a high standard of customer service. Mears Group is a leading provider of housing and care services within the UK. We are committed to making a positive difference to the communities we serve by providing excellent services, creating opportunities for our people, and delivering quality outcomes for our customers. About the Role: As a Planner / Works Programmer, you will support the delivery of roofing and scaffolding works through effective planning, scheduling and communication with customers, operatives and subcontractors. Speaking with residents and subcontractors by telephone Managing emails and customer correspondence Handling customer enquiries and complaints professionally Using MCM and MSPS systems Maintaining and updating spreadsheets and records Issuing jobs to subcontractors Supporting roofing and scaffolding work programmes Preparing and issuing notification letters Prioritising workload to meet business demands Work collaboratively with supervisors, operatives, other departments and subcontractors to ensure a seamless service. Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks. Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed. Maintain accurate records, data, and documentation to ensure compliance. Provide general administrative support to the rest of the projects team when required. Key Criteria: Strong written and verbal communication skills Good knowledge of Microsoft Office packages, including Excel Excellent organisational skills Ability to prioritise and manage a busy workload Planning or scheduling experience Social housing experience Strong attention to detail Team player with a positive and professional approach Experience in the above role with similar or the same duties Experience working in a fast-paced, pressurised environment Excellent time management, organisational, and communication skills A customer-first approach with the ability to handle challenging situations Knowledge of repairs and maintenance processes Benefits: Family friendly policy to include enhanced maternity/paternity leave and much more. Generous Pension Scheme Sick Pay Refer a friend scheme (total award £1000) Share saver scheme Eye test vouchers Employee Assistance Programme (Access to Free counselling service) Wellbeing service (Access to trained mental health & wellbeing advisors) Mears Annual Family Fun Day for you and your family to places like Blair Drummond Safari Park, M&Ds Theme park, fully paid for including lunch Mears Rewards - A performance recognition platform whereby you can be rewarded in high street vouchers Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment Excellent training and development opportunities and 25 days holiday entitlement along with bank holidays. All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Laura Bourne url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Electrician needed in West London Details on the role Role: Electrician Contract: Temp Rate : £25 per hour Location: Kensington & Chelsea Working Hours per Week: 35 hours (paid for 40 hours) Start Date: ASAP Job Summary We are seeking a skilled and versatile individual to join our team as a Electrician. This is a permanent position based on a 35 hour week. The ideal candidate will possess a broad range of skills in construction and maintenance. This role requires a hands-on approach to tasks involving Electrical and other related trade tasks. The successful applicant will be responsible for ensuring high-quality workmanship while adhering to safety standards. Duties Reactive maintenance within social housing properties Completing daily electrical maintenance tasks Speaking to tenants daily Using company Van & PDA Liaising with planners Requirements Full UK Driving Licence Previous social housing experience Clean DBS check NVQ level 3 18th edition
Aug 08, 2026
Contractor
Electrician needed in West London Details on the role Role: Electrician Contract: Temp Rate : £25 per hour Location: Kensington & Chelsea Working Hours per Week: 35 hours (paid for 40 hours) Start Date: ASAP Job Summary We are seeking a skilled and versatile individual to join our team as a Electrician. This is a permanent position based on a 35 hour week. The ideal candidate will possess a broad range of skills in construction and maintenance. This role requires a hands-on approach to tasks involving Electrical and other related trade tasks. The successful applicant will be responsible for ensuring high-quality workmanship while adhering to safety standards. Duties Reactive maintenance within social housing properties Completing daily electrical maintenance tasks Speaking to tenants daily Using company Van & PDA Liaising with planners Requirements Full UK Driving Licence Previous social housing experience Clean DBS check NVQ level 3 18th edition
Job Overview: Job Role: Plasterer Location: Dartford Duration: Temp to Perm Hours: 40 hours per week, Monday to Friday, 8:00am - 5:00pm, Onsite. Payrate: 24.57 Umbrella Start date: ASAP What You'll Do Carry out wet trade works including plastering, patch repairs, rendering, and making good to a high standard. Support multi-trade repairs including: Wall and floor tiling. Basic carpentry (skirting, doors, minor repairs) Painting and decorating to a professional finish. Record work accurately in real time via the mobile app. Collaborate with supervisors, planners and admin teams to keep delivery smooth and efficient. Complete risk assessments and follow health and safety procedures on every job. Requirements NVQ Level 2/3 in Plastering (or equivalent experience) Strong experience in wet trades including plastering, patch repairs and tiling. Experience across multiple trades (carpentry, decorating, making good) Full UK driving licence and well-maintained tool kit. Knowledge of social housing repairs & maintenance Strong Health & Safety awareness and attention to detail Eden Brown is acting as an Employment Business in relation to this vacancy.
Aug 08, 2026
Seasonal
Job Overview: Job Role: Plasterer Location: Dartford Duration: Temp to Perm Hours: 40 hours per week, Monday to Friday, 8:00am - 5:00pm, Onsite. Payrate: 24.57 Umbrella Start date: ASAP What You'll Do Carry out wet trade works including plastering, patch repairs, rendering, and making good to a high standard. Support multi-trade repairs including: Wall and floor tiling. Basic carpentry (skirting, doors, minor repairs) Painting and decorating to a professional finish. Record work accurately in real time via the mobile app. Collaborate with supervisors, planners and admin teams to keep delivery smooth and efficient. Complete risk assessments and follow health and safety procedures on every job. Requirements NVQ Level 2/3 in Plastering (or equivalent experience) Strong experience in wet trades including plastering, patch repairs and tiling. Experience across multiple trades (carpentry, decorating, making good) Full UK driving licence and well-maintained tool kit. Knowledge of social housing repairs & maintenance Strong Health & Safety awareness and attention to detail Eden Brown is acting as an Employment Business in relation to this vacancy.
Experienced and professional Carpenter/Locksmith required to work with a leading and highly reputable London based Local Authority. My client required and experienced Locksnith to join their award-winning maintenance division on an on going temporary contract. Are you looking to work with a prestigious and well-known employer? Please see below details. Location: North London Pay: 25.10 per hour (Paid weekly via umbrella) Hours: 35 Hours (overtime offered) Start Date: ASAP Duration: 3 months (rolling contract and possibility to become perm) Locksmith Performed locksmith duties including lock changes and repairs Completed glazing repairs and sealing works to residential units Delivered reactive repairs across occupied residential properties Completed carpentry works including doors, kitchens, and structural timber repairs Undertook fire door inspections, repairs, and compliance upgrades Carried out multi-trade tasks including plastering, tiling, plumbing, and decorating Used PDA systems to record work orders and job completion in real time Followed strict Health & Safety procedures on all sites Worked closely with supervisors and planners to meet deadlines Requirements Must have a full UK driving License Must have reactive repairs experience within social housing environment INDPS
Aug 08, 2026
Contractor
Experienced and professional Carpenter/Locksmith required to work with a leading and highly reputable London based Local Authority. My client required and experienced Locksnith to join their award-winning maintenance division on an on going temporary contract. Are you looking to work with a prestigious and well-known employer? Please see below details. Location: North London Pay: 25.10 per hour (Paid weekly via umbrella) Hours: 35 Hours (overtime offered) Start Date: ASAP Duration: 3 months (rolling contract and possibility to become perm) Locksmith Performed locksmith duties including lock changes and repairs Completed glazing repairs and sealing works to residential units Delivered reactive repairs across occupied residential properties Completed carpentry works including doors, kitchens, and structural timber repairs Undertook fire door inspections, repairs, and compliance upgrades Carried out multi-trade tasks including plastering, tiling, plumbing, and decorating Used PDA systems to record work orders and job completion in real time Followed strict Health & Safety procedures on all sites Worked closely with supervisors and planners to meet deadlines Requirements Must have a full UK driving License Must have reactive repairs experience within social housing environment INDPS
Hyperion Partners are working with a leading Housing Association in London to recruit an experienced Repairs Coordinator / Administrator . This is a fantastic opportunity to join a busy repairs team, supporting the delivery of an efficient and customer-focused repairs service. This role is ideal for someone with a background in coordinating responsive repairs, scheduling works, liaising with contractors and residents, and ensuring repair requests are completed efficiently while delivering excellent customer service. Key Responsibilities Raise and manage responsive repair work orders. Schedule appointments for operatives and contractors, ensuring efficient diary management. Act as the first point of contact for residents, providing updates on repair enquiries and appointments. Liaise with internal teams, contractors and suppliers to ensure repairs are completed within agreed timescales. Maintain accurate records using housing management and repairs systems. Monitor outstanding works and proactively chase overdue repairs. Support the management of complaints and ensure residents receive timely communication. Produce reports and update performance data where required. Ensure all administration is completed accurately and in line with company procedures. About You The successful candidate will have: Previous experience within a Repairs Coordinator, Repairs Administrator, Repairs Planner or Scheduling role. Experience working within a Housing Association, Local Authority or Social Housing environment. Excellent organisational and administrative skills with strong attention to detail. Experience raising repairs, scheduling appointments and coordinating contractors. Strong communication skills with the ability to build positive relationships with residents and colleagues. Experience using housing management or repairs systems such as DRS, Totalmobile, MRI, NEC Housing or similar would be advantageous. Good knowledge of Microsoft Office applications. What's on Offer Competitive salary. Opportunity to join a respected Housing Association making a real difference to local communities. Supportive and collaborative working environment. Ongoing training and career development opportunities. Excellent employee benefits package. If you're an experienced Repairs Coordinator or Repairs Administrator looking for your next opportunity within social housing, we'd love to hear from you. Apply today or contact Hyperion Partners for a confidential discussion.
Aug 08, 2026
Seasonal
Hyperion Partners are working with a leading Housing Association in London to recruit an experienced Repairs Coordinator / Administrator . This is a fantastic opportunity to join a busy repairs team, supporting the delivery of an efficient and customer-focused repairs service. This role is ideal for someone with a background in coordinating responsive repairs, scheduling works, liaising with contractors and residents, and ensuring repair requests are completed efficiently while delivering excellent customer service. Key Responsibilities Raise and manage responsive repair work orders. Schedule appointments for operatives and contractors, ensuring efficient diary management. Act as the first point of contact for residents, providing updates on repair enquiries and appointments. Liaise with internal teams, contractors and suppliers to ensure repairs are completed within agreed timescales. Maintain accurate records using housing management and repairs systems. Monitor outstanding works and proactively chase overdue repairs. Support the management of complaints and ensure residents receive timely communication. Produce reports and update performance data where required. Ensure all administration is completed accurately and in line with company procedures. About You The successful candidate will have: Previous experience within a Repairs Coordinator, Repairs Administrator, Repairs Planner or Scheduling role. Experience working within a Housing Association, Local Authority or Social Housing environment. Excellent organisational and administrative skills with strong attention to detail. Experience raising repairs, scheduling appointments and coordinating contractors. Strong communication skills with the ability to build positive relationships with residents and colleagues. Experience using housing management or repairs systems such as DRS, Totalmobile, MRI, NEC Housing or similar would be advantageous. Good knowledge of Microsoft Office applications. What's on Offer Competitive salary. Opportunity to join a respected Housing Association making a real difference to local communities. Supportive and collaborative working environment. Ongoing training and career development opportunities. Excellent employee benefits package. If you're an experienced Repairs Coordinator or Repairs Administrator looking for your next opportunity within social housing, we'd love to hear from you. Apply today or contact Hyperion Partners for a confidential discussion.
Repairs Supervisor - Merseyside We are looking for an experienced Repairs Supervisor to lead a team of trade operatives delivering responsive repairs and maintenance services. You'll be responsible for the day-to-day supervision, performance management and quality of works, ensuring all repairs are completed safely, efficiently and to the highest standards. This is a hands-on leadership role, ideal for someone with strong trade knowledge, excellent organisational skills and the ability to motivate and support a mobile workforce, delivering first-time fixes and excellent customer service. Responsibilities Lead and supervise a team of operatives and subcontractors delivering responsive repairs and maintenance. Ensure jobs are completed on time, to specification and within budget. Manage productivity, performance and quality through regular monitoring and site visits. Review completed works, coding accuracy and justification for variations. Liaise with planners, administrators and internal teams to maintain a smooth workflow and accurate reporting. Ensure all works comply with Health & Safety, quality and regulatory standards. Deliver toolbox talks, carry out risk assessments and site inspections, promoting a culture of safety and continuous improvement. Support resource planning and coordinate out-of-hours services where required. Build strong working relationships with residents, customers and colleagues, maintaining professionalism at all times. Mentor apprentices and support the ongoing development of the team. About You Proven experience as a Repairs Supervisor or Senior Operative within social housing or property maintenance. Excellent technical knowledge across multiple trades. Strong understanding of Health & Safety legislation, RAMS and compliance processes. Experience managing teams and monitoring performance against KPIs. Excellent communication, organisational and problem-solving skills. IT proficient, including Microsoft Office and mobile work management systems. CSCS card and supervisory safety qualification (SSSTS, SMSTS and/or IOSH Managing Safely preferred). Full UK driving licence. What's on Offer Salary up to £39,000, depending on experience. Company van and fuel card for business use. 25 days' annual leave plus bank holidays. Opportunity to earn additional income through out-of-hours work. Long service recognition awards. Perkbox membership with discounts on shopping, travel, entertainment and wellbeing. One paid volunteering day each year. Ongoing training, development and genuine opportunities for career progression. Our Commitment We are committed to creating an inclusive workplace where everyone is treated with respect and has the opportunity to succeed. We welcome applications from people of all backgrounds and are dedicated to supporting diversity, equality and inclusion throughout our recruitment process and beyond.
Aug 07, 2026
Full time
Repairs Supervisor - Merseyside We are looking for an experienced Repairs Supervisor to lead a team of trade operatives delivering responsive repairs and maintenance services. You'll be responsible for the day-to-day supervision, performance management and quality of works, ensuring all repairs are completed safely, efficiently and to the highest standards. This is a hands-on leadership role, ideal for someone with strong trade knowledge, excellent organisational skills and the ability to motivate and support a mobile workforce, delivering first-time fixes and excellent customer service. Responsibilities Lead and supervise a team of operatives and subcontractors delivering responsive repairs and maintenance. Ensure jobs are completed on time, to specification and within budget. Manage productivity, performance and quality through regular monitoring and site visits. Review completed works, coding accuracy and justification for variations. Liaise with planners, administrators and internal teams to maintain a smooth workflow and accurate reporting. Ensure all works comply with Health & Safety, quality and regulatory standards. Deliver toolbox talks, carry out risk assessments and site inspections, promoting a culture of safety and continuous improvement. Support resource planning and coordinate out-of-hours services where required. Build strong working relationships with residents, customers and colleagues, maintaining professionalism at all times. Mentor apprentices and support the ongoing development of the team. About You Proven experience as a Repairs Supervisor or Senior Operative within social housing or property maintenance. Excellent technical knowledge across multiple trades. Strong understanding of Health & Safety legislation, RAMS and compliance processes. Experience managing teams and monitoring performance against KPIs. Excellent communication, organisational and problem-solving skills. IT proficient, including Microsoft Office and mobile work management systems. CSCS card and supervisory safety qualification (SSSTS, SMSTS and/or IOSH Managing Safely preferred). Full UK driving licence. What's on Offer Salary up to £39,000, depending on experience. Company van and fuel card for business use. 25 days' annual leave plus bank holidays. Opportunity to earn additional income through out-of-hours work. Long service recognition awards. Perkbox membership with discounts on shopping, travel, entertainment and wellbeing. One paid volunteering day each year. Ongoing training, development and genuine opportunities for career progression. Our Commitment We are committed to creating an inclusive workplace where everyone is treated with respect and has the opportunity to succeed. We welcome applications from people of all backgrounds and are dedicated to supporting diversity, equality and inclusion throughout our recruitment process and beyond.
MMP Consultancy is seeking an experienced Quality Assurance Officer on behalf of a contractor delivering social housing maintenance services. This is a permanent position based in Stratford, offering a salary of 40,000 - 45,000 per annum, depending on experience. Working closely with planners, supervisors, operatives, subcontractors and client teams, you'll support the delivery of high-quality, compliant and commercially robust reactive maintenance services. You'll play a key role in quality assurance, commercial validation, compliance monitoring and performance management, ensuring repairs are completed accurately, efficiently and in line with contractual requirements. Responsibilities: Carry out desktop quality assurance checks across reactive maintenance work orders. Review completed repairs to ensure quality standards and contractual requirements have been met. Validate Schedule of Rates (SOR/NHF) claims, variations and commercial submissions. Monitor compliance with health and safety requirements, including asbestos-related processes. Support the auditing of repairs, identifying areas for improvement and corrective action. Produce performance reports and analyse operational data to support service improvements. Work closely with operational teams to improve accuracy, efficiency and customer outcomes. Ensure job records, documentation and system information are maintained accurately. Support contract compliance and ensure services are delivered in line with client expectations. Assist with the continuous improvement of quality assurance processes and controls. Requirements: Experience working within social housing, property maintenance or reactive repairs. Strong understanding of responsive repairs and maintenance operations. Experience working with Schedule of Rates (SOR/NHF). Knowledge of validating variations and commercial claims. Understanding of asbestos processes, compliance requirements and health and safety legislation. Experience carrying out quality assurance checks, auditing or post-inspections. Strong analytical skills with the ability to interpret performance data and identify trends. Excellent attention to detail and a commitment to maintaining high standards. Strong IT skills, including Microsoft Office and repairs management systems. Effective communication skills and the ability to work collaboratively with internal and external stakeholders.
Aug 07, 2026
Full time
MMP Consultancy is seeking an experienced Quality Assurance Officer on behalf of a contractor delivering social housing maintenance services. This is a permanent position based in Stratford, offering a salary of 40,000 - 45,000 per annum, depending on experience. Working closely with planners, supervisors, operatives, subcontractors and client teams, you'll support the delivery of high-quality, compliant and commercially robust reactive maintenance services. You'll play a key role in quality assurance, commercial validation, compliance monitoring and performance management, ensuring repairs are completed accurately, efficiently and in line with contractual requirements. Responsibilities: Carry out desktop quality assurance checks across reactive maintenance work orders. Review completed repairs to ensure quality standards and contractual requirements have been met. Validate Schedule of Rates (SOR/NHF) claims, variations and commercial submissions. Monitor compliance with health and safety requirements, including asbestos-related processes. Support the auditing of repairs, identifying areas for improvement and corrective action. Produce performance reports and analyse operational data to support service improvements. Work closely with operational teams to improve accuracy, efficiency and customer outcomes. Ensure job records, documentation and system information are maintained accurately. Support contract compliance and ensure services are delivered in line with client expectations. Assist with the continuous improvement of quality assurance processes and controls. Requirements: Experience working within social housing, property maintenance or reactive repairs. Strong understanding of responsive repairs and maintenance operations. Experience working with Schedule of Rates (SOR/NHF). Knowledge of validating variations and commercial claims. Understanding of asbestos processes, compliance requirements and health and safety legislation. Experience carrying out quality assurance checks, auditing or post-inspections. Strong analytical skills with the ability to interpret performance data and identify trends. Excellent attention to detail and a commitment to maintaining high standards. Strong IT skills, including Microsoft Office and repairs management systems. Effective communication skills and the ability to work collaboratively with internal and external stakeholders.
Howells Solutions Limited
Kingston Upon Thames, London
Customer Service Advisor - Social Housing Repairs & Maintenance Full-Time, temporary 3-6 months Based in Kingston upon Thames 12.50 - 13.00 per hour, 40 hour week Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! We are working with a leading, UK contractor to find an experienced and proactive Customer Service Advisor to join their team, working on repairs and maintenance within social housing. This roles is a full time, temporary position, based in Kingston upon Thames. Ideally, you will have previous experience in customer service within the social housing or repairs sector, although candidates with transferable customer service experience and strong organisational and communication skills will also be considered. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades For your chance of securing this fantastic role please apply online now!
Aug 07, 2026
Seasonal
Customer Service Advisor - Social Housing Repairs & Maintenance Full-Time, temporary 3-6 months Based in Kingston upon Thames 12.50 - 13.00 per hour, 40 hour week Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! We are working with a leading, UK contractor to find an experienced and proactive Customer Service Advisor to join their team, working on repairs and maintenance within social housing. This roles is a full time, temporary position, based in Kingston upon Thames. Ideally, you will have previous experience in customer service within the social housing or repairs sector, although candidates with transferable customer service experience and strong organisational and communication skills will also be considered. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades For your chance of securing this fantastic role please apply online now!
Greetings, This is Jasmine from RG Setsquare. I came across your CV and wanted to reach out regarding the following job opportunity: Position: Repair Planner Hours: 42.5 hours per week (Monday - Friday, 8:00 am - 5:00 pm) Location: Tonbridge, TN9 Start Date: ASAP Rate: 17.93/hour on UMB (6 month Temp to perm) Duties Schedule operatives to ensure resources are used effectively and repairs are delivered on time. Need social housing experience. Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks. Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly. Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed. Work closely with administrators, supervisors, and contractors to ensure a seamless service. Cover for other planners when needed and attend meetings or training sessions as required. Follow company policies and Health & Safety requirements at all times. Assist with reporting and performance monitoring to ensure KPIs and targets are met. Help prioritise emergency and urgent jobs to minimise disruption for residents. Maintain accurate records, data, and documentation for audits and compliance. Support continuous service improvements by suggesting ways to streamline planning and scheduling. Provide general administrative support to the repairs team when required How to Apply: If interested, please call/Whatsapp Jasmine on (phone number removed) or email (url removed) Thanks, Jasmine Kaur RG Setsquare is acting as an Employment Business in relation to this vacancy.
Aug 07, 2026
Contractor
Greetings, This is Jasmine from RG Setsquare. I came across your CV and wanted to reach out regarding the following job opportunity: Position: Repair Planner Hours: 42.5 hours per week (Monday - Friday, 8:00 am - 5:00 pm) Location: Tonbridge, TN9 Start Date: ASAP Rate: 17.93/hour on UMB (6 month Temp to perm) Duties Schedule operatives to ensure resources are used effectively and repairs are delivered on time. Need social housing experience. Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks. Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly. Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed. Work closely with administrators, supervisors, and contractors to ensure a seamless service. Cover for other planners when needed and attend meetings or training sessions as required. Follow company policies and Health & Safety requirements at all times. Assist with reporting and performance monitoring to ensure KPIs and targets are met. Help prioritise emergency and urgent jobs to minimise disruption for residents. Maintain accurate records, data, and documentation for audits and compliance. Support continuous service improvements by suggesting ways to streamline planning and scheduling. Provide general administrative support to the repairs team when required How to Apply: If interested, please call/Whatsapp Jasmine on (phone number removed) or email (url removed) Thanks, Jasmine Kaur RG Setsquare is acting as an Employment Business in relation to this vacancy.
Repairs Coordinator Location: Rayleigh, Essex (SS6) Salary: 32,000 - 35,000 per annum Hours: Monday to Friday, 8:00am - 5:00pm Contract: Full Time, Permanent Office Based Experienced Repairs Coordinator Required Our client is seeking an experienced Repairs Coordinator to join their established team based in Rayleigh. This is an excellent opportunity for someone with a strong background in repairs scheduling or property maintenance coordination who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. The successful candidate will have previous experience coordinating reactive maintenance works, liaising with operatives and contractors, and ensuring repairs are completed efficiently while meeting service level agreements. Key Responsibilities Coordinate and schedule reactive repairs and maintenance works. Allocate jobs to operatives and subcontractors based on location, availability and skill set. Act as the main point of contact for residents, clients and engineers, providing regular updates on repair progress. Manage diaries and ensure appointments are planned effectively to maximise productivity. Monitor outstanding repairs, chasing progress and ensuring works are completed within agreed timescales. Prioritise emergency and urgent repairs while balancing planned workloads. Update internal systems with accurate information and maintain detailed records. Work closely with operational teams to resolve scheduling issues and deliver a high-quality customer experience. Ensure all works are completed in line with company procedures and client KPIs. About You Previous experience as a Repairs Coordinator, Repairs Scheduler, Planner or Maintenance Administrator. Experience within social housing, property maintenance, facilities management or construction is highly desirable. Excellent organisational and time management skills, with the ability to prioritise a busy workload. Strong communication skills and confidence liaising with customers, operatives and clients. A proactive approach with excellent problem-solving abilities. Competent using Microsoft Office and repairs scheduling systems such as DRS, Northgate, Dynamics, or similar. Ability to work under pressure while maintaining a high level of accuracy and customer service. What's on Offer 32,000 - 35,000 depending on experience. Monday to Friday, 8:00am - 5:00pm. Permanent, full-time position. Office-based role in Rayleigh (SS6). Supportive and collaborative working environment. Opportunity to join a growing business with long-term career prospects. If you're an experienced Repairs Coordinator looking for your next opportunity within a busy and supportive team, we'd love to hear from you.
Aug 07, 2026
Full time
Repairs Coordinator Location: Rayleigh, Essex (SS6) Salary: 32,000 - 35,000 per annum Hours: Monday to Friday, 8:00am - 5:00pm Contract: Full Time, Permanent Office Based Experienced Repairs Coordinator Required Our client is seeking an experienced Repairs Coordinator to join their established team based in Rayleigh. This is an excellent opportunity for someone with a strong background in repairs scheduling or property maintenance coordination who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. The successful candidate will have previous experience coordinating reactive maintenance works, liaising with operatives and contractors, and ensuring repairs are completed efficiently while meeting service level agreements. Key Responsibilities Coordinate and schedule reactive repairs and maintenance works. Allocate jobs to operatives and subcontractors based on location, availability and skill set. Act as the main point of contact for residents, clients and engineers, providing regular updates on repair progress. Manage diaries and ensure appointments are planned effectively to maximise productivity. Monitor outstanding repairs, chasing progress and ensuring works are completed within agreed timescales. Prioritise emergency and urgent repairs while balancing planned workloads. Update internal systems with accurate information and maintain detailed records. Work closely with operational teams to resolve scheduling issues and deliver a high-quality customer experience. Ensure all works are completed in line with company procedures and client KPIs. About You Previous experience as a Repairs Coordinator, Repairs Scheduler, Planner or Maintenance Administrator. Experience within social housing, property maintenance, facilities management or construction is highly desirable. Excellent organisational and time management skills, with the ability to prioritise a busy workload. Strong communication skills and confidence liaising with customers, operatives and clients. A proactive approach with excellent problem-solving abilities. Competent using Microsoft Office and repairs scheduling systems such as DRS, Northgate, Dynamics, or similar. Ability to work under pressure while maintaining a high level of accuracy and customer service. What's on Offer 32,000 - 35,000 depending on experience. Monday to Friday, 8:00am - 5:00pm. Permanent, full-time position. Office-based role in Rayleigh (SS6). Supportive and collaborative working environment. Opportunity to join a growing business with long-term career prospects. If you're an experienced Repairs Coordinator looking for your next opportunity within a busy and supportive team, we'd love to hear from you.
Annual salary: up to £35,000.00 Senior Care Co-Ordinator Location: Bryson Court/LivingstonContract: Permanent / Full Time 40hrs a weekSalary: £35,000 per annum, plus company benefits Driving is essential for this role! With a network of branches across the UK, Mears has been providing housing with care support services since 1994. We aim to work in partnership with commissioners and others to develop and deliver high-quality care in the community to vulnerable people. Our goal is to provide housing with care based on an enabling approach with an outcome focused support planning process to meet individual service user needs. As a large provider of social care services, Mears works collaboratively with multi-disciplinary teams to address challenges in the social care marketplace. We are Mears Supported Living Ltd, providing a range of care and support services to people out in the community and in their own homes. About the Role: As a Senior Care Co-Ordinator you will be an exceptional leader, with the ability to make a positive difference to people's lives. You will oversee the day-to-day operation of our Supported Living Services at Bryson Court, providing strong leadership to your team of Senior Key Workers and support workers while ensuring the delivery of high-quality, person-centred care. You will participate in multi-disciplinary assessments of service user needs and work closely with individuals, families, guardians and professionals to achieve the best possible outcomes. The successful Senior Care Co-Ordinator will have a wealth of knowledge and experience supporting individuals with complex mental health needs, learning disabilities, autism and behaviours that challenge. You will take the time to understand individuals, and their specific support needs, working with their key workers to ensure continuity, consistency and positive outcomes. You will be responsible for ensuring all care plans are reviewed on a six-monthly basis, observations and staff supervisions are undertaken quarterly, along with completing annual appraisals. You will oversee the service users weekly planners to ensure meaningful, person-centred activities and support is delivered in line with agreed outcomes ensuring positive community engagement. Role Responsibilities: Lead, motivate and manage a team of Senior Key Workers and Support Workers, creating a positive and high-performing culture Provide direct line management for Senior Key Workers and support development, ensuring they are effectively achieving the individuals' personal outcomes Complete and manage the staff rotas, ensuring services are safely staffed while maintaining continuity and consistency of care Working closely with core support teams aligned to individual service users, ensuring staff develop a thorough and meaningful understanding of the individuals Ensure individual weekly planners are completed, reviewed and reflect meaningful, outcome-focused activities tailored to each person's needs and aspirations Support individuals with complex mental health needs, learning disabilities, autism and behaviours that challenge by promoting positive behaviour support and person-centred approaches Identify specialist care needs based upon clinical and support requirements, monitoring and reviewing in line with agreed outcomes Liaise with external organisations and professionals to achieve a comprehensive package for our service users Reporting to the Supported Living Manager on a regular basis regarding service performance, staffing and outcomes for individuals. Provide written reports for complaints, accidents, incidents and safeguarding concerns in line with company policies and procedures. Undertake "on call" duties as required by the service to ensure a 24/7 cover is provided. Key Criteria: Previous experience within the care sector, ideally in a leadership or coordination role. Extensive knowledge and experience supporting people with complex mental health needs, learning disabilities, autism and behaviours that challenge Proven ability to lead, develop and motivate teams to deliver high-quality, person-centred care. Experience in use of behavioural strategies and de-escalation techniques Experience managing rotas, staffing and service delivery Strong understanding of outcome-focused support planning and person-centred practice. Minimum SVQ Level 2 and willingness to complete SVQ 3 IT literate - Experience of using Word and Excel Benefits: Cost of PVG covered. Family friendly policy including enhanced maternity/paternity leave and much more. Care Worker of the Month financial award. Refer a friend scheme (total award up to £1,000). Excellent training. Pension scheme. Cycle to work scheme. Eye test vouchers. Mears Fun Day - our annual Fun Day organised as a thank you from the Executive Team. Previous years have included Drummond Park, Alton Towers and Drayton Manor. Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays and much more. Volunteering Leave - Mears supports employees to undertake volunteering in the community in support of our social value commitment. All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment Apply below or to discuss your application further; contact: Vickie Rudge () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mob
Aug 07, 2026
Full time
Annual salary: up to £35,000.00 Senior Care Co-Ordinator Location: Bryson Court/LivingstonContract: Permanent / Full Time 40hrs a weekSalary: £35,000 per annum, plus company benefits Driving is essential for this role! With a network of branches across the UK, Mears has been providing housing with care support services since 1994. We aim to work in partnership with commissioners and others to develop and deliver high-quality care in the community to vulnerable people. Our goal is to provide housing with care based on an enabling approach with an outcome focused support planning process to meet individual service user needs. As a large provider of social care services, Mears works collaboratively with multi-disciplinary teams to address challenges in the social care marketplace. We are Mears Supported Living Ltd, providing a range of care and support services to people out in the community and in their own homes. About the Role: As a Senior Care Co-Ordinator you will be an exceptional leader, with the ability to make a positive difference to people's lives. You will oversee the day-to-day operation of our Supported Living Services at Bryson Court, providing strong leadership to your team of Senior Key Workers and support workers while ensuring the delivery of high-quality, person-centred care. You will participate in multi-disciplinary assessments of service user needs and work closely with individuals, families, guardians and professionals to achieve the best possible outcomes. The successful Senior Care Co-Ordinator will have a wealth of knowledge and experience supporting individuals with complex mental health needs, learning disabilities, autism and behaviours that challenge. You will take the time to understand individuals, and their specific support needs, working with their key workers to ensure continuity, consistency and positive outcomes. You will be responsible for ensuring all care plans are reviewed on a six-monthly basis, observations and staff supervisions are undertaken quarterly, along with completing annual appraisals. You will oversee the service users weekly planners to ensure meaningful, person-centred activities and support is delivered in line with agreed outcomes ensuring positive community engagement. Role Responsibilities: Lead, motivate and manage a team of Senior Key Workers and Support Workers, creating a positive and high-performing culture Provide direct line management for Senior Key Workers and support development, ensuring they are effectively achieving the individuals' personal outcomes Complete and manage the staff rotas, ensuring services are safely staffed while maintaining continuity and consistency of care Working closely with core support teams aligned to individual service users, ensuring staff develop a thorough and meaningful understanding of the individuals Ensure individual weekly planners are completed, reviewed and reflect meaningful, outcome-focused activities tailored to each person's needs and aspirations Support individuals with complex mental health needs, learning disabilities, autism and behaviours that challenge by promoting positive behaviour support and person-centred approaches Identify specialist care needs based upon clinical and support requirements, monitoring and reviewing in line with agreed outcomes Liaise with external organisations and professionals to achieve a comprehensive package for our service users Reporting to the Supported Living Manager on a regular basis regarding service performance, staffing and outcomes for individuals. Provide written reports for complaints, accidents, incidents and safeguarding concerns in line with company policies and procedures. Undertake "on call" duties as required by the service to ensure a 24/7 cover is provided. Key Criteria: Previous experience within the care sector, ideally in a leadership or coordination role. Extensive knowledge and experience supporting people with complex mental health needs, learning disabilities, autism and behaviours that challenge Proven ability to lead, develop and motivate teams to deliver high-quality, person-centred care. Experience in use of behavioural strategies and de-escalation techniques Experience managing rotas, staffing and service delivery Strong understanding of outcome-focused support planning and person-centred practice. Minimum SVQ Level 2 and willingness to complete SVQ 3 IT literate - Experience of using Word and Excel Benefits: Cost of PVG covered. Family friendly policy including enhanced maternity/paternity leave and much more. Care Worker of the Month financial award. Refer a friend scheme (total award up to £1,000). Excellent training. Pension scheme. Cycle to work scheme. Eye test vouchers. Mears Fun Day - our annual Fun Day organised as a thank you from the Executive Team. Previous years have included Drummond Park, Alton Towers and Drayton Manor. Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays and much more. Volunteering Leave - Mears supports employees to undertake volunteering in the community in support of our social value commitment. All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment Apply below or to discuss your application further; contact: Vickie Rudge () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mob
Position: Repair Planner Hours: 42.5 hours per week (Monday - Friday, 8:00 am - 5:00 pm) Location: Wembley HA9, Brent London Start Date: ASAP Rate: 17.98/hour on UMB (6 month Temp to perm) Duties Schedule operatives to ensure resources are used effectively and repairs are delivered on time. Need social housing experience. Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks. Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly. Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed. Work closely with administrators, supervisors, and contractors to ensure a seamless service. Cover for other planners when needed and attend meetings or training sessions as required. Follow company policies and Health & Safety requirements at all times. Assist with reporting and performance monitoring to ensure KPIs and targets are met. Help prioritise emergency and urgent jobs to minimise disruption for residents. Maintain accurate records, data, and documentation for audits and compliance. Support continuous service improvements by suggesting ways to streamline planning and scheduling. Provide general administrative support to the repairs team when required How to Apply: If interested, please call/Whatsapp Jasmine on (phone number removed) or email (url removed) Thanks, Jasmine Kaur RG Setsquare is acting as an Employment Business in relation to this vacancy.
Aug 07, 2026
Contractor
Position: Repair Planner Hours: 42.5 hours per week (Monday - Friday, 8:00 am - 5:00 pm) Location: Wembley HA9, Brent London Start Date: ASAP Rate: 17.98/hour on UMB (6 month Temp to perm) Duties Schedule operatives to ensure resources are used effectively and repairs are delivered on time. Need social housing experience. Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks. Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly. Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed. Work closely with administrators, supervisors, and contractors to ensure a seamless service. Cover for other planners when needed and attend meetings or training sessions as required. Follow company policies and Health & Safety requirements at all times. Assist with reporting and performance monitoring to ensure KPIs and targets are met. Help prioritise emergency and urgent jobs to minimise disruption for residents. Maintain accurate records, data, and documentation for audits and compliance. Support continuous service improvements by suggesting ways to streamline planning and scheduling. Provide general administrative support to the repairs team when required How to Apply: If interested, please call/Whatsapp Jasmine on (phone number removed) or email (url removed) Thanks, Jasmine Kaur RG Setsquare is acting as an Employment Business in relation to this vacancy.
Tenant Repairs Support Officer Contract: Temporary/Pilot Project Start: Mid-August Vacancies: 4 I am recruiting four Tenant Repairs Support Officers to join a new resident-focused repairs pilot launching in early September. This role will provide dedicated advocacy and support to residents experiencing complex, prolonged or high-risk repairs issues. Acting as a named point of contact, you will manage cases from referral through to resolution, coordinate with repairs teams, contractors and other housing colleagues, and ensure residents receive clear updates without having to repeatedly chase for information. Key responsibilities Act as a trusted single point of contact for residents throughout their repairs journey. Build strong relationships with residents and explain repairs processes and timescales clearly. Manage complex advocacy cases from referral through to closure. Monitor actions, milestones, risks and dependencies across each case. Escalate delays, service failures and safeguarding concerns appropriately. Work closely with repairs teams, contractors, surveyors, planners and housing colleagues. Challenge delays and drive accountability to ensure actions are completed. Identify vulnerabilities, accessibility needs and reasonable adjustments. Maintain accurate case records and contribute to pilot performance reporting. Support the reduction of complaints, repeat contact and unresolved repairs cases. Essential requirements Experience in housing, repairs, customer service, advocacy, care and support, or a related field. Experience managing complex cases involving multiple stakeholders. Experience supporting vulnerable residents or customers with diverse needs. Strong communication, relationship-building and problem-solving skills. Ability to remain calm, organised and resilient when managing a demanding caseload. Confidence challenging delays and driving actions through to completion. Good record-keeping, data management and IT skills. A resident-focused, empathetic and accountable approach. Knowledge of housing repairs processes, safeguarding, social housing regulation or the Housing Ombudsman Complaint Handling Code would be advantageous.
Aug 07, 2026
Seasonal
Tenant Repairs Support Officer Contract: Temporary/Pilot Project Start: Mid-August Vacancies: 4 I am recruiting four Tenant Repairs Support Officers to join a new resident-focused repairs pilot launching in early September. This role will provide dedicated advocacy and support to residents experiencing complex, prolonged or high-risk repairs issues. Acting as a named point of contact, you will manage cases from referral through to resolution, coordinate with repairs teams, contractors and other housing colleagues, and ensure residents receive clear updates without having to repeatedly chase for information. Key responsibilities Act as a trusted single point of contact for residents throughout their repairs journey. Build strong relationships with residents and explain repairs processes and timescales clearly. Manage complex advocacy cases from referral through to closure. Monitor actions, milestones, risks and dependencies across each case. Escalate delays, service failures and safeguarding concerns appropriately. Work closely with repairs teams, contractors, surveyors, planners and housing colleagues. Challenge delays and drive accountability to ensure actions are completed. Identify vulnerabilities, accessibility needs and reasonable adjustments. Maintain accurate case records and contribute to pilot performance reporting. Support the reduction of complaints, repeat contact and unresolved repairs cases. Essential requirements Experience in housing, repairs, customer service, advocacy, care and support, or a related field. Experience managing complex cases involving multiple stakeholders. Experience supporting vulnerable residents or customers with diverse needs. Strong communication, relationship-building and problem-solving skills. Ability to remain calm, organised and resilient when managing a demanding caseload. Confidence challenging delays and driving actions through to completion. Good record-keeping, data management and IT skills. A resident-focused, empathetic and accountable approach. Knowledge of housing repairs processes, safeguarding, social housing regulation or the Housing Ombudsman Complaint Handling Code would be advantageous.
Property Maintenance Administrator Narborough, Leicestershire 16.90 - 18.86 Umbrella 4-6 Months, Temporary Do you have experience in planning/scheduling engineers? Sellick Partnership Ltd are currently recruiting for an experienced despatcher who will join our Leicestershire based client on an initial temporary basis Daily duties of the Property Maintenance Administrator consists of: Utilising databases and CRM to scheduling works for tradespeople such as Gas Engineers, Joiners, Plumbers, Electricians and other Construction professionals Understanding Construction skillsets and geographical locations to effectively book works for residents Following up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access Supporting the delivery of an excellent customer care service Responding to emergency property repairs in a calm manner Dealing with property maintenance complaints and referring to wider team Essential requirements of the Repairs and Maintenance Planner: Planning/Scheduling tradespeople in a Construction/NHS/New Build or Social Housing setting Used CRM systems and MS Office packages Experience dealing with reports and claims of Damp and Mould (Desired) If you believe that you are well suited towards the role of the Repairs and Maintenance Planner then please apply now, for more information please contact Ebony Simpson at the Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Aug 06, 2026
Contractor
Property Maintenance Administrator Narborough, Leicestershire 16.90 - 18.86 Umbrella 4-6 Months, Temporary Do you have experience in planning/scheduling engineers? Sellick Partnership Ltd are currently recruiting for an experienced despatcher who will join our Leicestershire based client on an initial temporary basis Daily duties of the Property Maintenance Administrator consists of: Utilising databases and CRM to scheduling works for tradespeople such as Gas Engineers, Joiners, Plumbers, Electricians and other Construction professionals Understanding Construction skillsets and geographical locations to effectively book works for residents Following up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access Supporting the delivery of an excellent customer care service Responding to emergency property repairs in a calm manner Dealing with property maintenance complaints and referring to wider team Essential requirements of the Repairs and Maintenance Planner: Planning/Scheduling tradespeople in a Construction/NHS/New Build or Social Housing setting Used CRM systems and MS Office packages Experience dealing with reports and claims of Damp and Mould (Desired) If you believe that you are well suited towards the role of the Repairs and Maintenance Planner then please apply now, for more information please contact Ebony Simpson at the Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
