117 jobs found

Senior Data Engineer Competitive Salary + 20% Bonus + Excellent Benefits London - Hybrid - 3 days on-site Our client is a leading global hospitality brand undergoing an exciting period of rapid growth and transformation. With significant investment in data and technology, they are building a world-class data platform to power decision-making across every area of the business - from supply chain and logistics to marketing, customer sales and in-store operations. We are seeking an experienced Senior Data Engineer with deep expertise in Databricks to design, build, and optimize the clients data platform. This role will be pivotal in developing scalable data pipelines, enabling advanced analytics, and driving data quality and governance across the organisation. You'll work closely with data scientists, analysts, and business stakeholders to transform raw data into trusted, actionable insights that power critical business decisions. Required Qualifications 6+ years of experience in data engineering 3+ years of hands-on experience with Azure Databricks Strong working knowledge Azure Strong knowledge of data modeling, ETL/ELT design, and data lakehouse concepts. To apply for this role please email across your CV ASAP.

Role: Cyber Security Lead Location: Nottinghamshire Working Arrangement: 3 days a week in office Salary: Up to 70k Are you an experienced SOC professional who's ready to take the next step into leadership without leaving the technical work behind? We're looking for a Cyber Security Operations Manager to lead our in-house Security Operations capability while remaining deeply involved in the day-to-day technical aspects of detection, response and continuous improvement. This role is ideal for someone moving from a Senior SOC Analyst, Senior Security Engineer or SOC Team Lead position who wants to develop their leadership skills while staying hands-on. You'll spend around 80% of your time working on technical security operations and 20% leading and developing the team, making this an excellent opportunity for someone looking for their first management role. What you'll be doing Leading and mentoring a small SOC team while remaining an active technical contributor. Investigating and responding to security incidents across enterprise, cloud and operational technology environments. Improving detection capabilities, automation and SOC processes to stay ahead of emerging threats. Working closely with vulnerability management, incident response and governance teams to strengthen the organisation's security posture. Taking part in the on-call rota and providing technical leadership during security incidents. What we're looking for You'll likely have experience in a senior SOC or security operations role and be ready to take the next step into people leadership. You'll bring: Strong experience with security monitoring, threat detection and incident response. Hands-on knowledge of SIEM, SOAR and security tooling. A passion for improving detection capabilities and automating security operations. The confidence to mentor others and influence technical decisions. Excellent communication skills and the ability to collaborate across technical teams. Professional certifications such as CISSP, CISM, GCIH, GCIA, GSEC or cloud security certifications are welcome but not essential. Why join us? This is an opportunity to shape the future of an evolving Security Operations function within a large, complex technology environment. You'll have the autonomy to improve processes, introduce new ideas and develop your leadership career while remaining close to the technology you enjoy. If you're looking for a role that combines technical depth with your first step into management, we'd love to hear from you. We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background.

hackajob is collaborating with Wise to connect them with exceptional professionals for this role. Company Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . Job Description The Contacts team is a core team at Wise, dedicated to making adding, finding, and managing your recipients as easy as possible. We own this experience end-to-end: from the scalable platform securing tens of millions of bank accounts customers send to, to the intelligent search algorithms and local integrations (like Pix) that power discovery, all the way to the customer-facing screens where users interact with their counterparties. The team is integral to Wise's day-to-day operations - if our services go down, Wise goes down. How we work We work in an agile fashion, with engineers closely collaborating with designers, the product manager, and the analyst. The team operates across our Tallinn and London offices. What will you be working on? You will be part of an autonomous team, driving the technical vision for the backend solution powering the recipient's user experience. You will help us scale-up and build a world class recipient management product. Qualifications What do you need? We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. So if you have some of those listed below and are eager to learn more, we do want to hear from you! You get things done You have experience working with large scale distributed systems You have Java knowledge You have experience working with relational and non-relational databases, query optimisation and designing schemas You have a strong product mindset and passion for customer experience, you prioritise work with the customers in mind and make data-driven decisions to fix customer pain-points You enjoy collaborating with others and bringing people together to solve a problem You have experience in designing, deploying and maintaining clean RESTful APIs You believe in and follow best coding practices, code reviews and open feedback You enjoy writing testable code and believe in Test Driven Development Nice to have: You have experience with Spring boot You have worked with BFFs (Backend-for-Frontends) Additional Information Interested? Find out more: How we work - a practical guide Wise Tech Stack (2025 update) See what it's like to work at Wise London Our engineering career map Wise Engineering - What do we offer: Starting salary: £87,000 - £111,000 + RSUs Wise Benefits For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram. For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role. Primary Details Time Type: Full time Worker Type: Employee Business Analysis Manager - Reinsurance Location: London Type: Permanent, full time Hybrid role, happy to talk flexible working The Opportunity QBE Europe is recruiting a Business Analysis Manager to join our team on a full time, permanent basis focusing on our Inwards Re-Insurance business. As a Business Analysis Manager, you'll manage and mentor a team of analysts while acting as the vital link between business and IT. You'll shape strategy, drive agile delivery, and lead process and systems analysis to unlock value across the organisation. With a focus on innovation, collaboration, and continuous improvement, this role offers the opportunity to influence strategic roadmaps, deliver meaningful change, and build strong relationships with stakeholders and industry experts alike. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role Manage a team of Business Analysts providing coaching and mentoring. Act as the interface between business and IT teams to provide analysis support, building domain expertise to support your aligned business unit in shaping their strategy. Lead in an agile working environment, encouraging collaboration, innovation, and flexibility. Specialise in process, business, or systems analysis to identify gaps and define or redesign processes. Manage essential process documentation and project implementation by collaborating with business partners. Contribute to the development and maintenance of the strategic technical roadmap for the domain. Support the implementation of business-led change to achieve business objectives. Drive overall improvement in the quality of analysis outputs. Build relationships with industry experts and stakeholders to align solutions with business and IT strategy. Facilitate workshops and meetings to ensure objectives are met. Communicate updates and changes in the IT strategy to all business stakeholders. About you Demonstrated ability to effectively communicate with all levels in IT and business. Have strong Insurance or London Market and domain expertise, preferably with Re-Insurance experience. Experience of managing cross functional teams and matrix management. Experience of negotiating and influencing executive level sponsors. Proven experience of interpreting business strategy and translating this into IT strategy. Significant business analysis experience, including managing multiple projects and complex projects using various delivery methodologies. Strong track record of technology delivery. Experience of managing and working with IT external vendors. Significant experience in the insurance industry. Project management experience, business analysis and improvement experience. Experience managing or leading others with increasing levels of responsibility. Some experience in a similar tech service environment within related industries. Experience working in a team-oriented, agile, collaborative environment. Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 30 days holiday a year with the option to buy up to 2 additional days. Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. To learn more about benefits of working with us, click Rewarding our people - QBE European Operations Awards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance AXCO Global Insurance Awards 2024 Winner: Network Management of the Year Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer To learn more about our achievements, click here Apply now and let's make it happen! If you're looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Skills: Adaptability, Analytical Thinking, Business Management, Critical Thinking, Financial Systems, Information Technology Applications, Information Technology Strategies, Intentional collaboration, IT Project Lifecycle, IT Service Management (ITSM), Managing performance, Problem Solving, Risk Management, Stakeholder Management, Team Management How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Business Analyst Cloud Migration & Responsive Maintenance Full-time Permanent Finsbury Park Business Analyst job in Finsbury Park supporting the delivery of business-critical cloud migration, digital transformation, and operational improvement projects within a responsive maintenance environment, offering the opportunity to join a leading national contractor delivering technology solutions that enhance service delivery across property maintenance operations. The Role This is an excellent opportunity for an experienced Business Analyst to join a market-leading contractor delivering digital transformation initiatives within a responsive maintenance environment. Reporting into senior leadership, the successful candidate will play a key role in cloud migration programmes, operational scheduling improvements, and wider business transformation projects. Working closely with business and technical stakeholders, you'll analyse existing processes, define future-state requirements, support application discovery, and help deliver innovative technology solutions that improve operational performance and customer service. This is a permanent position based in Finsbury Park with occasional travel, offering the opportunity to work on high-profile transformation programmes with excellent long-term career progression. Key Responsibilities Lead business analysis activities across cloud migration and digital transformation projects Engage with operational and technical stakeholders to capture business requirements and identify improvement opportunities Document current-state processes, systems, applications, integrations, and business workflows Define future-state processes, functional requirements, and non-functional requirements Conduct application discovery, impact assessments, and migration readiness activities Support cloud migration planning by identifying business objectives, risks, constraints, and success criteria Work closely with infrastructure, architecture, security, networking, and operational teams to deliver effective technology solutions Facilitate stakeholder workshops and ensure clear communication throughout project delivery Produce business cases, process maps, user stories, functional specifications, and requirements documentation Support testing, user acceptance testing (UAT), cutover planning, and business readiness activities Monitor project risks, issues, dependencies, and change requests throughout the project lifecycle Contribute to continuous improvement of business analysis standards, governance, and best practice Requirements Previous experience working as a Business Analyst within technology, digital transformation, or operational change projects Experience supporting cloud migration, application migration, or business transformation programmes Strong understanding of business analysis methodologies and the full project lifecycle Experience gathering, documenting, and validating functional and non-functional requirements Knowledge of application discovery, systems integration, infrastructure, networking, and IT environments Excellent stakeholder management, workshop facilitation, and communication skills Strong analytical, problem-solving, and process improvement abilities Experience producing process maps, business cases, user stories, and requirements documentation Business Analysis qualification or equivalent practical experience Full UK driving licence and willingness to travel occasionally Desirable Experience within property services, social housing, facilities management, or construction Exposure to Microsoft Azure, AWS, or other cloud platforms Experience supporting operational scheduling, field service management, or responsive maintenance systems Knowledge of cloud migration approaches including Rehost, Replatform, Refactor, and Retire Package & Benefits Up to £61,000 per annum + comprehensive benefits package Permanent position Based in Finsbury Park with occasional travel Opportunity to work on business-critical cloud migration and digital transformation programmes Long-term career progression with a leading national contractor Collaborative, supportive environment with ongoing professional development This Business Analyst role in Finsbury Park offers the opportunity to join one of the UK's leading property services contractors, playing a key role in delivering cloud migration, operational improvement, and digital transformation projects that will shape the future of responsive maintenance services. Apply now through Skilled Careers to be considered for this opportunity.

Senior SOC Engineer - Hybrid Join a leading cyber security services organisation as a Senior SOC Engineer , taking ownership of the technology, automation, and engineering capabilities that support a modern Security Operations Centre (SOC). The Role You'll design, deploy, and enhance core SOC platforms including SIEM, XDR, SOAR, automation, and security tooling , driving improvements in threat detection, response, and operational efficiency. Working closely with operational teams, you'll support customer onboarding, develop automated workflows, and help shape the future direction of SOC engineering. Key Responsibilities Design, deploy and optimise SIEM, XDR and SOAR platforms. Build security automation, integrations, and response workflows. Develop log parsing, data normalisation and telemetry solutions. Lead technical onboarding and implementation projects. Act as an escalation point for complex security engineering issues. Mentor SOC analysts and engineers. Improve detection, response and operational processes through automation. Maintain engineering documentation, standards and best practices. Skills & Experience 3-5+ years' experience within a SOC or cyber security engineering environment. Strong experience with SIEM, SOAR and EDR/XDR technologies. Scripting and automation expertise (Python, Go, APIs). Experience with cloud platforms such as Azure, AWS or GCP. Knowledge of vulnerability management and threat intelligence integrations. Strong communication, analytical and problem-solving skills. Eligibility for UK security clearance desirable. What's on Offer 2 Days in the Office Per Month Exposure to a wide range of security environments and technologies. Opportunity to influence SOC strategy and engineering direction. Dedicated training, development, and lab environments. Competitive salary and comprehensive benefits package. Ideal for an experienced SOC Engineer looking to step into a senior, technically focused role with significant ownership, automation responsibilities, and career progression opportunities.

Salt are looking for experienced ServiceNow HR Business Analysts / ServiceNow Business Process Consultant to join our leading client. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences. You will work closely with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services. This is not a hands-on configuration or development role. Instead, you will act as an advisor and bridge between the customer and delivery teams, helping translate business needs into clear requirements, user stories, process designs and functional outcomes. This is an excellent opportunity to develop your ServiceNow, HR transformation and consulting skills while contributing to meaningful technology-enabled change programmes. Contact Dean Cassell at Salt for further details.

Systems Analyst Location: London and South East (Remote role with travel expected to homes) Salary: 50,000 - 55,000 + Benefits Are you an experienced Systems Analyst with a passion for improving business processes through technology? Do you enjoy working closely with stakeholders to deliver system improvements that make a real difference? We're recruiting on behalf of an established organisation within the care sector that is investing heavily in its digital transformation. This is an exciting opportunity to play a key role in implementing, optimising, and supporting a range of business-critical systems across multiple sites. The Role Working closely with operational teams, senior stakeholders, and third-party suppliers, you'll help ensure that technology supports the delivery of safe, efficient, and high-quality care. You'll be involved in everything from analysing existing processes and gathering requirements to supporting new system implementations, user training, reporting, and ongoing system optimisation. This is a varied position offering the opportunity to contribute to projects involving Electronic Care Records, workforce management, HR, compliance, and other operational systems. Key Responsibilities Analyse existing business processes and identify opportunities to improve system performance and efficiency. Gather, document, and validate business and system requirements. Support the implementation and rollout of new business systems across multiple locations. Coordinate system testing, data migration, and go-live activities. Deliver user training and create clear, engaging documentation. Provide ongoing system support and troubleshoot technical issues. Produce reports and dashboards to support operational decision-making. Ensure data integrity, security, and compliance with GDPR and industry standards. Work collaboratively with internal teams, external suppliers, and key stakeholders. About You You'll be an experienced Systems Analyst or Business Analyst with strong communication skills and the ability to bridge the gap between technical teams and end users. You'll ideally have: Previous experience as a Systems Analyst, Business Analyst, or similar. Strong understanding of business processes, system analysis, and data flows. Experience supporting or implementing enterprise systems. Excellent stakeholder management and communication skills. A structured, analytical approach to problem-solving. Experience delivering user training and supporting system adoption. Desirable Experience within healthcare, social care, or another regulated environment. Knowledge of Electronic Care Records or workforce management systems. Understanding of GDPR, compliance, and information governance. Experience working on system implementation or digital transformation projects. Project management or ITIL qualifications would be advantageous. What's on Offer? 50,000 - 55,000 salary, depending on experience. Hybrid working with travel to sites as required. A varied and rewarding role with genuine project ownership. The opportunity to influence digital transformation across an established organisation. Collaborative and supportive working environment. Excellent benefits package. Ongoing professional development and career progression opportunities. If you're looking for a role where your analytical skills and systems expertise can have a genuine impact on people and operations, we'd love to hear from you. Apply today for a confidential discussion.

As an SAP Support Analyst in Manchester, you'll play a key role in keeping technology systems running smoothly within the fast-moving consumer goods (FMCG) industry. Your day-to-day will involve supporting SAP systems and ensuring they meet business needs efficiently and effectively. Client Details This company operates within the FMCG sector and is based in Manchester. Description Provide technical support for SAP systems to ensure smooth operations. Triage any SAP-related issues or errors. Collaborate with teams to optimise SAP processes and functionality. Monitor system performance and suggest improvements where necessary. Assist in the implementation of SAP updates and new modules. Document system changes and maintain accurate records. Offer training and guidance to users on SAP functionalities. Work closely with stakeholders to align SAP solutions with business objectives. Profile A successful SAP Support Analyst should have: Experience working with SAP systems in a support or analyst capacity. Experience triaging issues to the right person / department Strong problem-solving skills to address technical challenges. Good communication skills for effective collaboration with teams and stakeholders. An ability to adapt to a busy environment and manage multiple priorities. Job Offer A salary between 40,000 and 50000 dependent on the level of experience. A permanent position based in Manchester. Hybrid working Additional benefits package available. If you're interested in this role, apply now with your CV.

Junior Application Support Analyst 25,000 - 30,000 + Benefits Liverpool On Site The Opportunity We're working with a growing consumer business that's investing heavily in its technology function and looking to appoint a Junior Application Support Analyst. This is an excellent opportunity for someone with 1-2 years' experience to develop their career within Application Support and Business Systems. You'll work across a range of core business applications, supporting day-to-day operations while gaining exposure to system enhancements, integrations and technology projects. If you're looking to build your technical knowledge within a supportive team and broaden your experience beyond traditional IT support, this is a fantastic opportunity. What You'll Be Doing Application Support Provide first-line support across a range of core business applications Investigate system, order and inventory-related issues Troubleshoot application problems and escalate more complex issues where required Maintain support documentation and knowledge articles Project Support Assist with user acceptance testing (UAT) for system changes and enhancements Support configuration and implementation activities Work alongside third-party technology partners on project delivery Keep project plans and support tickets up to date Continuous Improvement Develop expertise across the organisation's application landscape Identify recurring issues and recommend improvements Help improve support processes and documentation About You We're looking for someone who enjoys solving problems, has excellent attention to detail and is keen to develop a career within Business Systems and Application Support. You'll ideally have experience with: 1-2 years' experience within Application Support, IT Support or Business Systems Exposure to ERP, CRM or business applications Experience supporting ecommerce or customer-facing platforms would be beneficial Strong troubleshooting and analytical skills Excellent communication and stakeholder management Ability to prioritise multiple tasks in a fast-paced environment Any exposure to integrations, APIs, ticketing systems or warehouse management systems would be advantageous but isn't essential. Package 25,000 - 30,000 depending on experience Company pension Employee discount Additional wellbeing and lifestyle benefits Excellent opportunity to develop within a growing technology team This is an ideal opportunity for someone looking to take the next step in their technology career, gaining exposure to modern business systems, supporting business-critical applications and contributing to exciting technology projects within a growing organisation. Apply today with your most up-to-date CV! BH36701

What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

Are you passionate about technology and delivering great service? Do you enjoy solving problems and helping people get the most from their technology? We're looking for an End User Support Analyst to join our Service Support team, helping to deliver a high-quality IT support service across Howdens. As part of a collaborative and fast-paced team, you'll provide both remote and on-site support for end user technology across the business. From laptops and mobile devices to systems supporting our manufacturing, warehousing, and transport operations, you'll play a key role in keeping our colleagues connected and productive. What you'll be doing Provide technical support for desktops, laptops, mobile devices and associated technology. Respond to and resolve incidents and service requests in a professional and timely manner. Deliver excellent customer service, ensuring users receive the support they need. Support users across office, manufacturing, warehouse and transport environments. Assist with device builds, deployments, upgrades and refresh programmes. Support the management of end user device security and compliance standards. Work closely with Service Desk, Service Delivery and Infrastructure teams to deliver effective solutions. Support technology projects and implementation activities. Maintain accurate asset, hardware and software records. Contribute to continuous service improvements and the reduction of recurring technical issues This role is based from our Howden office, with occasional travel to other business locations when required. What we need from you We're looking for someone with strong technical troubleshooting skills, a customer-focused mindset, and a genuine passion for technology. You'll ideally have: Previous experience in an IT support, End User Support, Service Desk or Desktop Support environment. Excellent customer service and communication skills. The ability to diagnose and resolve technical issues efficiently. Experience supporting Windows devices, laptops, mobile technology and Microsoft applications. A proactive and organised approach to managing incidents and service requests. Strong problem-solving skills and attention to detail. The ability to build effective working relationships with colleagues at all levels. A willingness to travel occasionally to support business locations. A full driving licence would be advantageous. Experience with technologies such as Microsoft 365, Active Directory, Azure AD, Intune, endpoint management tools, and mobile device management solutions would be beneficial. What we can offer you: Competitive salary and annual company bonus Excellent pension scheme (company contribution of up to 12%) 25 days holiday + bank holidays with the option to buy additional days Staff Discount Employee Assistance Programme Exceptional Reward and Recognition events Ongoing professional development and training opportunities The opportunity to work within a large-scale and diverse technology environment About Howdens: Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe, making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa £2.3bn, and we have an ambitious growth agenda. As well as the opportunity to develop within a fast-paced and commercial environment, you will be part of a rewarding organisation recognised for excellence in the workplace in the Best Big Companies to Work For. How to apply If you're passionate about technology, enjoy helping others, and want to develop your career with a market-leading organisation, we'd love to hear from you. We're building a future where world class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we're keen to hear from you. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you. About Howdens: Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you. Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.

What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.