16 jobs found

Temporary Community Incident & Support Advisor - Immediate start Temporary Contract immediate start Mansfield - fully office based 15.50p.h. TurnerFox Recruitment is delighted to be recruiting on behalf of one of our valued clients for a number of Community Incident & Support Advisors . This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and genuinely enjoy helping people during challenging situations. You'll be joining a supportive team responsible for providing reassurance, practical guidance and exceptional customer service to residents affected by incidents, ensuring every enquiry is handled with empathy, professionalism and efficiency. The Role of Temporary Community Incident & Support Advisor As a Community Incident & Support Advisor, you'll be the first point of contact for residents via telephone and email, providing clear advice, gathering information and ensuring incidents are escalated quickly and accurately. No two days are the same, making this an ideal role for someone who enjoys problem solving, communicating with a wide range of people and remaining calm under pressure. Duties will include: Acting as the first point of contact for resident enquiries Handling telephone calls and email correspondence Recording accurate information on internal systems Assessing enquiries and escalating urgent issues where appropriate Providing reassurance and support to vulnerable or distressed customers Keeping residents updated throughout the incident process Working closely with internal teams to ensure a coordinated response Managing shared inboxes and responding within agreed service levels Logging complaints, compliments and customer feedback Maintaining confidentiality and handling sensitive information appropriately For the role of Temporary Community Incident & Support Advisor We're looking for someone who enjoys helping people and takes pride in delivering outstanding customer service. You'll ideally have: Previous experience dealing with complex, sensitive or emotionally challenging customer service enquiries, remaining calm, professional and empathetic at all times Previous customer service or contact centre experience Excellent communication skills, both written and verbal Strong listening and problem-solving abilities A calm, empathetic and professional manner The ability to prioritise a busy workload Good IT skills including Microsoft Office Experience dealing with difficult or sensitive situations would be advantageous Confidence working both independently and as part of a team What's on Offer? Immediate start available Supportive and friendly team environment Meaningful role making a real difference within local communities Opportunity to gain valuable public sector experience If you're passionate about customer service and want a role where your communication skills can genuinely make a difference, we'd love to hear from you. Apply today with your CV, and one of our consultants will be in touch. Unfortunately, due to the volume of applications received we are unable to provide individual feedback to all applicants. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion. Additional Customer Service Advisor / Customer Support Advisor / Contact Centre Advisor / Call Centre Advisor / Resident Liaison Officer / Customer Experience Advisor / Incident Coordinator / Community Support Advisor / Customer Care Advisor / Helpdesk Advisor / Service Desk Advisor / Complaints Handler / Customer Relations Advisor / Administrative Assistant / Office Administrator / Public Sector Customer Service / Frontline Customer Service / Client Support Advisor / Telephone Advisor / Email Support Advisor / Customer Contact Advisor / Customer Service Representative

Student Computing & Distribution Helpdesk Advisor (Temporary) Start Date: 1st September 2026 or sooner End Date: 3rd November 2026 Pay Rate: 14.16 per hour Location: Milton Keynes MK7 6AA Contract: Full-time, 37hrs per week Hours: Hours between 8am to 5pm (flexibility required) About the Role You will respond to enquiries via telephone, email, webchat and other digital channels, taking ownership of customer queries through to resolution wherever possible. Working closely with colleagues across the University, distribution partners and external suppliers, you will ensure students receive the support and course materials they need throughout their learning journey. We are looking for a proactive, customer-focused Helpdesk Advisers, you will provide first-line support to students, Associate Lecturers and colleagues, resolving a wide range of technical and course material enquiries across multiple communication channels. Whether you are helping students access their online learning platform, troubleshooting software installation issues or coordinating the delivery of study materials, you will deliver an outstanding customer experience while ensuring every interaction is handled professionally and efficiently. The University's Computing Helpdesk supports students with technical issues including account access, software, passwords and online services, operating across phone, email and webchat. Who We are Looking For This role would suit candidates with experience in: IT Helpdesk or Service Desk Support First-Line IT Support Customer Contact Centres Technical Support Advisor roles Higher Education or Student Services (desirable) Distribution or Logistics Customer Support (Desirable) Key responsibilities Provide first-line support for student and staff enquiries relating to IT systems, software and course material deliveries. Diagnose technical issues and provide first-time fixes or appropriate workarounds where possible. Support customers via telephone, email, webchat and other digital communication channels. Accurately record, manage and update enquiries using the University's VOICE customer relationship management system. Liaise with the University's distribution centre regarding dispatches, order processing and proof of delivery requests. Raise and manage delivery queries and claims with external courier partners. Work collaboratively with colleagues across the University to resolve technical and operational issues. Support testing of new systems, services and processes before implementation. Maintain and contribute to the Helpdesk knowledge base, ensuring guidance remains accurate and up to date. Support the induction and training of new team members where required. Build positive working relationships with internal stakeholders across multiple departments. Produce reports, analyse trends and identify opportunities to improve customer service and operational efficiency. Keep technical knowledge current and proactively develop your skills. About You You will enjoy solving problems, helping people and working in a fast-paced customer service environment. You will need to be organised, adaptable and able to remain calm under pressure while delivering consistently high levels of customer service. Essential Previous experience within an IT Helpdesk, Service Desk or technical customer support environment, or significant experience in a customer-facing support role. Confident written communication - a large proportion of the work is webchat and email Good IT literacy: operating systems, browsers, MS Office, basic fault-finding Able to work at pace in a measured environment and stay level-headed under pressure GCSE pass (or equivalent) in English and Maths Excellent customer service skills with the ability to build rapport with a wide range of customers. Experience organising and managing administrative processes with excellent attention to detail. Ability to prioritise workloads and respond effectively to changing demands. Good understanding of Microsoft Windows, common operating systems, web browsers and Microsoft Office applications. Ability to troubleshoot software installation issues and provide practical solutions or workarounds. Desirable Knowledge of distribution, logistics or dispatch processes. Understanding of Higher Education or student support services. Awareness of GDPR, Freedom of Information and data protection legislation. Apply Today If you are passionate about technology, enjoy helping customers and want to build your career within one of the UK's leading universities, we would love to hear from you. How to Apply? Please click 'Apply' and submit your most up-to-date CV. Equality, Diversity & Inclusion The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential. We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength. We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks. Pertemps acts as both an employment business and an employment agency on behalf of The Open University.

Money Adviser We're looking for highly motivated and committed individuals to join the new telephone and digital Money Advice team, providing essential support to people experiencing debt problems across England and Wales. This role is also open to people looking for a trainee role as full training and support will be provided, including completion of the accredited Money Advice Learning Plan. We welcome and encourage applications from people of all backgrounds as the organisation is proud to be a Disability Confident Employer and holds the Derbyshire LGBT+ Rainbow Accreditation Position: Money Adviser (Trainee positions also available) Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working, fully remote working will also be considered) Salary: £27,263 to £29,806 per annum pro rata (depending on experience) Hours: Full-time (37 hours per week - some flexible working) Contract: Permanent Closing Date: 21st August 2026 About the Role As a Money Adviser, you will deliver high-quality, FCA-regulated money advice to individuals in financial difficulty. You ll work as part of a new team committed to helping people take control of their finances and build a more secure future through tailored advice and casework. You will deliver advice and casework across a range of money advice issues, support income maximisation, and contribute to the development and quality of the service. Main areas of responsibility include: Advice and Casework Social Policy Professional Development Administration About You The ideal candidates will have: Excellent communication skills, both written and verbal A non-judgemental, empathetic approach to people Strong IT and digital skills, with the ability to learn new systems quickly A commitment to working to performance targets and KPIs Good administration skills Experience in providing FCA-regulated money advice and a solid understanding of the current welfare benefits system would be an advantage but if you feel you have all of the main skills then please still apply, as the role can be carried out as a trainee with support and training. About the Organisation Join a local charity that provides free, confidential, independent and impartial advice to everyone across Amber Valley, Chesterfield, Derbyshire Dales, Erewash and High Peak. This advice can help people find a way forward with their problems, whoever they are, whatever the problem. What is on offer: The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth: Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata) Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks Contractual sick pay: depended on length of service Long service rewards: Extra leave and gift cards after five years of service and beyond Workplace pension: Auto-enrolment into our pension scheme Hybrid working: the option to work from home, if it works for you and for the team Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that the organisation does not hold a sponsor licence. Other roles you may have experience of include Money, Benefits, Housing, Welfare, Money Advisor, Benefits Advisor, Housing Advisor, Welfare Advisor, Money Advice, Benefits Advice, Housing Advice, Welfare Advice, Advice, Advisor, Helpdesk, Helpdesk Advisor, Customer Service, Customer Service Advisor. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.

Customer Service Advisor - Luton (8 Month Fixed Term Contract) We have a new project based in an office in Luton for and will be on a Fixed Term Contract and available on an 8-month basis. This is very much a customer service and orders focussed role and is focussed on general customer enquiries, email orders and deliveries. You'd have the chance to work with one of the UK's leading specialists in their field in this project and the opportunity to join and work alongside their busy customer orders fulfilment team on an 8 month fixed-term basis until the end of March 2027. The Orders Department is the beating heart of the business; processing customer sales orders and ensuring that they deliver great service to their customers and you'd be doing similar, just focussing on their online/email-based orders. A role like this would be ideal for someone with a really positive and can-do attitude and given this team have a fantastic reputation for training and developing people, it could be ideally for someone with the right attitude but perhaps not much experience, so any school leavers/grads with the right attitude, I'd love to hear from you. This is very much a hybrid role once fully trained and settled into the role. Hours/days are Monday to Friday and are 9am - 5pm. The salary on offer for this role is 26,000. They offer a number of benefits including employee discount schemes, themed lunch event days and free on-site parking, opportunity for hybrid working and more! Duties: Responding to emails. Processing sales orders. Providing information on changes to orders. Manage order/delivery discrepancies. Processing collections and credits. Setting up and supporting customers online ordering. Dealing with orders and other queries. Following business processes to ensure a deliver right first-time approach. Arranging special deliveries such as same-day, booking in, reworks and other non-standard delivery requirements. Dealing with returns and receipting stock. Candidate requirements: Confident in liaising with customers and sales teams to resolve any issues in way of email. High levels of both accuracy and attention to detail. Good communicator both verbal and written - excellent written communication skills. Works well under pressure. Numerate. Team player who works well with others; both in their team and the wider company. Able to manage their own workload and prioritise appropriately. Problem solver. Self-starter, able to use own initiative. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Supervisor to join the team located in Manchester! Reporting to the Lead Contract Support, the successful candidate is accountable to provide exceptional customer service and business support to contribute to the continued growth and success of the account. The Role: Responsible for the management, performance and delegation of activities to the team Helpdesk Advisors within the site. Ensure the Helpdesk Advisor Team understand the Life Cycle of a Work Order and facilitate a smooth handover of work orders to the operational team. Understand Training Needs Analysis of the Helpdesk Advisors to ensure that all team members have access to / received required training, relevant to the needs of the individual, team and business. Evaluate, review and implement continuous improvement process changes. Competent in coaching and mentoring of a small team of Helpdesk Advisors and managing performance of the team including but not limited to writing and delivering monthly one-to-one meeting with team members. Support the Management Team on training and roll-out of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures. Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs. Manage our CAFM system as key user on site including PPM records, reactives and reporting. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. Details Monday - Friday 8am - 5pm Site Based Experience / Qualifications Strong supervisory skills Knowledge of FM industry Good customer service skills Email for more information or apply online now! EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Customer Service Advisor Salary: 13.45 per hour, increasing to 13.90 per hour after 6 months Location: Capgemini, Inverness Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to join our client, Capgemini, as a Customer Service Advisor. We are looking for individuals with proven customer service experience, ideally gained within a contact centre, call centre, helpdesk, or fast-paced customer support environment. In this role, you will be the first point of contact for customers, delivering outstanding service while providing first-line IT support. Full training will be provided, so you don't need extensive IT experience to succeed. What you'll do Respond to customer enquiries via telephone, email, and web chat Deliver a professional and positive customer experience on every interaction Log all customer contacts accurately using the appropriate call logging software Resolve customer issues where possible at first point of contact Escalate or assign requests to relevant support teams when required Process Back Office requests and ensure timely completion Provide customers with updates on the progress of their requests or incidents Advise customers and support teams on known issues and available workarounds Work towards individual and team performance targets while maintaining high service standards What you'll bring Previous customer service experience within a contact centre, call centre, customer support, helpdesk, or similar high-volume environment is essential Excellent communication skills, both verbal and written Strong listening skills with the ability to build rapport with customers A genuine passion for delivering exceptional customer service Confidence handling a high volume of customer enquiries in a fast-paced environment Strong problem-solving skills and attention to detail Ability to work independently and as part of a team Willingness to learn new systems and processes IT knowledge is beneficial but not essential, as full training will be provided Why join us? This is an excellent opportunity for someone with a strong customer service background who is looking to develop new skills and take the first step towards a career in technology and IT support. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Business travel support agent - Required for this global travel organisation. You will be working from home after 2 weeks training in the office, Salary up to 40k + 5% bonus and great benefits. Experience wise, they are looking for 5 years travel industry experience, knowledge sabre,amadeus and galileo ideally, but 2 of the above would be fine , strong fares and ticketing experience, ideally a mix of corporate and leisure. This is a Thursday to Monday role. Weekdays working 12 noon to 8.30pm and Saturday and sunday 9am to 5.30pm Business travel support agents duties -Supporting the companies independent consultants who look after both corporate and leisure clients -Actioning requests sent over to the helpdesk, such as issuing/reissuing and refunding complex airline tickets, help advisors with systems such as concur,Dolphin etc, help with ADMS, GDS issues, sabre. amadeus and galileo -Assist new advisors with setup and run training sessions -Manage the UK hotel inbox -Support advisors with NDC requests -Quality checking advisors bookings Business travel support agents skills required -Minimum 5 years business/leisure travel experience -Excellent GDS knowledge -Strong fares and ticketing knowledge -Good British rail and European train knowledge -Good knowledge of Concur Additional information -Hours 3 days during the week working around 12 noon to 8.30pm and Saturday and sunday 9am to 5.30pm, two days off during the week together -Benefits include pension, 25 days holidays, Bupa, up to a 5% bonus, life insurance plus many more If you are interested in the above role please apply online or send your cv to (url removed) quoting DT60816

Human Resources Assistant/System Administrator £31,227.25 FTE which equates to £24,981.80 for 28 hpw Cambridge Part-Time / Permanent 28 hours a week, working pattern to be agreed with successful candidate but ideally to be worked over 4 days. The option for hybrid working is available (working from home and minimum 1 day per week at head office based in Histon) to support work life balance, whilst meeting the requirements of the role. We are looking for a Human Resources Assistant/System Administrator to join our established warm and friendly HR Team. What you ll do Recruitment Assist our HR Advisors in providing advice and guidance to hiring managers in respect of all recruitment issues. Responsible for the end to end recruitment and selection cycle, from placing adverts, supporting with interview arrangements and testing; onboarding; completion of pre-employment checks including right to work, DBS, occupational health clearance and obtaining satisfactory references. Liaising with hiring managers on status. HR Metrics and reporting Prepare statistics on HR business information and any other regular and ad-hoc reports that are required for line managers, Senior Management, the Board. HR Administration Preparation of employee correspondence, including contractual and rota changes, maternity and other leave. Maintain and update the Human Resources Information System (Cascade) and manual employee records. Administer DBS renewals, leavers, annual processes including appraisals and disclosure of interest. Provide support with both internal and external audits. Assist the Executive Director, Corporate Services with Employee Forum meetings, taking meetings notes for circulation. System Administration Ensure all new accounts are set up with appropriate access to Cascade and Networx in accordance with agreed protocols. Resolve internal Cascade and Networx issues and raise helpdesks tickets as required. About You CIPD Level 3 Foundation Certificate in People Practice or equivalent experience. Ability to undertake a complex range of tasks, organise and prioritise work to ensure deadlines are met, with excellent attention to detail. Excellent oral and written communication skills, with a professional manner at all times. Proficient in Microsoft Office (Word/Excel/Outlook) and HR/Recruitment databases, with experience of producing reports. Experience of working in a busy and varied administration role or in a HR Department. Benefits - Employee discount scheme (retail, leisure, gym membership and fitness equipment) - Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) - Employee Assistance Programme - Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning - Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. - Cycle to work scheme (salary sacrifice) - One day off a year to volunteer for a charity of your choice - 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service - Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff) - Company sick pay - 58p per mile business mileage allowance - Refer a friend scheme (£250) - Contributory pension scheme, which both you and CHS contribute to - Enhanced maternity and paternity leave - Flexible Working Policy - Full induction - Comprehensive free training and development opportunities with paid time off - Free DBS (for relevant posts) - Free onsite/nearby parking - Hybrid Working Policy - Flexitime Closing date: Thursday 6 August 2026 Interview Date: Thursday 13 August 2026

Job Title: Entry Level IT Support Engineer - IT in Primary Schools Location: Watford (Hertfordshire) Salary: 24K - 29K dependent on experience, knowledge and skills Job type: Full Time / Permanent Please note - Reliable access to a vehicle is essential to be eligible for consideration in this field-based support role. You will be required to travel to sites primarily in the South West Herts area. About Con Ed Ltd: Con Ed is an award winning, successful, small Watford-based business. For the last 20 years, we have been supplying IT Support and Managed Services to primary schools in the area. Our team provides trusted IT management and technical support to over 50 schools, and we are expanding through reputation and word of mouth. Job Description: As a Junior IT Support Engineer, you would be carrying out all aspects of IT support for local primary schools. This would be onsite, as well as remotely and via phone/email. The role involves monitoring and maintaining computer systems and networks, installing and configuring hardware, diagnosing hardware and software faults and solving technical and applications problems. Another vital part of the job is to develop and maintain a close relationship to our customers. This is a full-time position, visiting 2 to 3 schools daily during term time. Some work can be carried out from home. During school holidays, we work on large projects and installations. We are open to applications from candidates seeking term-time working. Salary will be paid on a pro-rata basis. The person we are looking for: Has a genuine interest and enthusiasm for technology Enjoys helping other people and is prepared to go 'the extra mile' Has excellent communication and listening skills Has strong time-management skills and the ability to set priorities Is inquisitive and keen to learn Can take direction and work both independently and with team members Has good diagnostic skills, a methodical approach and attention to detail Experience in IT Support is a definite plus Location: Onsite at schools in and around Watford (Hertfordshire) Some support tasks can be carried out from home The ideal candidate will live within 15 miles of Watford 'Must Have' Practical Requirements: Own car Full clean driving licence Eligible to work in the UK We must be able obtain DBS check for all successful applicants You must be able to provide a clear Disqualification Declaration DIY skills a definite plus Technical Requirements: We are looking for someone to be able to make an immediate contribution, ideally with some experience in IT Support, however, initial training will be provided. Basic Requirements: Windows 10/11 professional Windows Server 2019/2022/2025 Active Directory and Group Policy General office applications (E.g., MS Office) PC Hardware knowledge (replacing hard drives, power supplies etc.) Printing Networks (wired and wireless) Software installation Interactive whiteboards/projectors Installation, configuration, and maintenance of the above Desirable Skills: Scripted installations Visual basic programming PowerShell Google G-Suite Apple IOS and app management MS Office 365 The Rewards: Enjoying the feeling of 'making a difference' Learning new skills and keeping abreast of the latest technology Appreciate a challenge and working for a growing business Being a key member of a dedicated team with exceptionally helpful colleagues Varied and friendly work environment Where it is in line with our business needs, we encourage and support members of our team to develop in other areas of their personal interest Salary dependent on experience, knowledge, and skills Salary reviewed annually in line with performance and business conditions. Discretionary Performance Bonus Scheme 25 days holidays (plus 8 bank holidays) p.a. (Full-time) How to apply: This position requires excellent communication skills; therefore, we will only review CVs from candidates that send a short cover letter and their CV. Unfortunately, we cannot consider applications from anyone not currently living in the UK. If this role sounds like you and you have access to your own vehicle, please apply now! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Assistant, IT Support, 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Service Desk Technician, 1st Line Helpdesk Engineer may also be considered.

THE COMPANY Ramsden International are an award-winning British Grocery Export Business, proud to supply 24,000+ products to more than 650 customers in 133 countries worldwide. HYBRID WORKING POLICY (39 hours per week) Monday and Friday working from home. Tuesday, Wednesday & Thursday working from the Head Office in Grimsby. JOB PURPOSE Working with a team of Export Account Advisors, managing a number of accounts within various countries Worldwide. You will be responsible for day-to-day communication with your customers ensuring they experience world class customer service. You will manage your own workload and ensure that customer deadlines are met, and revenue targets achieved. You will need to have excellent written and verbal communication skills. KEY RESPONSIBILITIES Providing world class customer service to all our customers. Receive, quote and process customer orders through to invoice in accordance with territory requirements and provide aftercare for all our orders. Communicate with internal stakeholders for commercial, data and financial queries. Monitoring availability of orders, highlighting any shortages of concern to drive best possible availability. Monitoring sales, upselling and avoiding lost/lapsed customers on all your accounts. Act as a helpdesk function supporting customers with any queries including IT queries relating to our ordering system. Promoting customer self-service through Ramsden Internationals E-Commerce platform. Co-ordinate a number of key suppliers to ensure goods arrive with our customers in a timely and cost-effective manner. Ensure all paperwork is completed to allow for smooth goods entrance into territory. Stay up to date with relevant legislative changes within your territory and flag any potential issues with the relevant parties. Sharing of category focus, new product development and promotional information. Complaint handling for your own customers. Small claim approvals. SKILLS AND EXPERIENCE Previous experience within a sales and/or customer service environment. Exceptional communication skills both verbal and written. Organised and able to prioritise own workload. IT literate with sound understanding of Microsoft packages. Ability to manage your own time and strong ability to think outside the box to solve problems as and when they arise Strong attention to detail PERSONAL SPECIFICATION The ideal candidate will thrive in a busy environment where they love to make a difference and put customer at the heart of everything they do. A person that can work on their own and can manage their own workload but are willing to ask for support if required. The right person will be able to juggle multiple tasks at the same time and be motivated by targets. WHAT'S ON OFFER? Highly competitive base salary Hybrid working policy 5% employer matched pension Discretionary holiday buy in scheme Discount cards Health cashback plan Life assurance Career progression opportunities

Customer Care Advisor - Immediate start Location: Oldham Full-Time 2 weeks temp (holiday cover) Working Hours: Monday-Friday 8:30am-5pm My client is looking for an organised and customer-focused Customer Care advisor to join their busy Customer Care team. This role is a key part of our frontline operations, supporting a wide network of national and regional business customers with all service requests. As the first point of contact for any issues, you'll play an important role in ensuring planned and reactive maintenance requests are logged, allocated, and resolved efficiently - delivering excellent service to both internal teams and external suppliers. Key Responsibilities Act as the first point of contact for queries via phone Log, allocate, and update service requests accurately Coordinate with engineers, operations teams, and contractors to ensure timely completion of work orders Monitor planned and reactive maintenance performance, taking action to meet SLAs Raise and manage purchase orders for materials, uniforms, and parts Upload and maintain compliance documentation to ensure high audit scores Communicate effectively with customers, contractors, and internal account teams Support colleagues during busy periods or absences About You Strong background in customer service, helpdesk, or call centre environments. Confident communicator with excellent telephone etiquette. Highly organised with strong attention to detail and multitasking ability. Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint). Able to work in a fast-paced, 24/7 environment with a focus on accuracy and service. Qualifications & Experience Experience in a similar role. Proven experience coordinating contractors or suppliers. If you are interested and feel you fit the above requirements. Please apply or call Jess on (phone number removed)

Helpdesk Lead We're looking for a proactive and customer-focused Helpdesk Lead to oversee a team of Helpdesk Advisors and ensure the delivery of an efficient, high-quality support service. The role is based on site in Birmingham. Key Responsibilities Lead, coach, and develop a team of Helpdesk Advisors. Ensure requests and work orders are processed accurately and within service levels. Monitor team performance, workload, and daily operational activity. Manage team rotas to ensure adequate service coverage. Build strong relationships with customers and stakeholders. Analyse performance data and drive continuous improvement initiatives. Support training, onboarding, and ongoing development of team members. Ensure compliance with company policies, procedures, and health & safety requirements. About You Previous experience leading a helpdesk, customer service, or service desk team. Strong people management and coaching skills. Excellent communication and organisational abilities. Customer-focused with a proactive, problem-solving mindset. Comfortable managing KPIs and working in a fast-paced environment. Proficient in Microsoft Office, particularly Excel and Word. Experience with CAFM or service management systems is desirable. What We Offer Competitive salary and benefits package. Career development and training opportunities. Supportive and collaborative working environment. Opportunity to make a real impact within a high-performing team.

We're looking for a customer-focused and technically skilled IT Helpdesk Support Advisor. This is an excellent opportunity for an IT support professional who enjoys solving technical issues, delivering outstanding customer service, and ensuring users remain productive with minimal disruption. As an IT Helpdesk Support, you will be responsible for: Provide first and second-line technical support via telephone, email, remote support, and in person. Log, prioritise, manage, and resolve support requests using the company's helpdesk ticketing system. Support users with Microsoft 365 applications and cloud services. Manage Microsoft Entra ID (formerly Azure Active Directory), including user accounts, password resets, group membership, and access permissions. Administer Exchange Online, including mailbox management and distribution groups. Support Microsoft Teams, SharePoint Online, OneDrive for Business, and collaboration tools. Install, configure, and maintain Windows desktops and laptops. Configure new user accounts, devices, and software. Support printers, mobile devices, and peripheral hardware. Troubleshoot networking issues, including Wi-Fi, VPN, DNS, DHCP, and connectivity problems. Escalate complex issues to third-line support or external suppliers where appropriate. Assist with software deployment, updates, and patch management. Maintain accurate documentation of support procedures and resolutions. Support IT asset management, including hardware and software inventories. Assist with IT projects, migrations, and system upgrades. Ensure compliance with IT security policies and best practices. The ideal candidate will be: Minimum of 2 years' experience in an IT Helpdesk or Service Desk role. Experience supporting Microsoft 365 cloud environments. Strong knowledge of Windows operating systems. Experience administering Microsoft Entra ID and Exchange Online. Excellent troubleshooting and problem-solving skills. Strong customer service and communication skills. Ability to prioritise workload and manage multiple support requests. Experience using IT service management/helpdesk software.

Sales Representative Location: Office Based Job Type: Full-Time, Permanent Salary: Competitive + Commission Scheme The Role We are looking for a talented and driven Sales Representative to contribute to our continued growth and success. Working alongside the technical sales team, you ll play a vital role in guiding clients through their purchasing journey. From the initial enquiry to post-sale follow-up, you will ensure clients receive accurate advice, timely support, and a consistently high standard of service. This is an excellent opportunity for someone with strong communication skills and a deep passion for customer service and proactive sales. Key Responsibilities: Provide end-to-end sales support, managing everything from pre-sales consultation to post-sales communication. Respond promptly and professionally to inbound sales enquiries via phone and email. Conduct targeted outbound call campaigns to generate new leads, follow up with prospects, and proactively engage potential clients. Collaborate with the technical team to recommend products that align with client requirements regarding performance, price, and availability. Build and maintain strong, long-lasting relationships with clients by understanding their business needs. Represent the company at trade shows, conferences, and marketing events as required. What We re Looking For Essential Skills and Attributes: Excellent attention to detail. Clear and articulate communication skills (both written and verbal). A methodical approach to problem-solving. The ability to work efficiently both independently and as part of a focused team. Desirable Experience: Previous experience in telesales, customer service, or sales support roles (inbound and outbound). Familiarity with helpdesk ticketing systems or CRM software platforms. An interest or background in wireless networking and technology (not essential full training and vendor certifications can be provided if needed). Why Join Us: Be part of a fast-growing business with a stellar reputation in the industry. Thrive in a highly supportive and collaborative team culture. 25 Days annual leave plus bank holidays. Company pension contributions. Service Commission model. If you have prior experience as a Sales Executive, Sales Associate, Sales Advisor, Sales Consultant, Sales Engineer, Customer Success Manager, or Account Manager, we would love to hear from you.

Are you an experienced IT leader ready to take full ownership of a business-critical IT function? This is a unique opportunity to join a fast-paced, multi-site logistics and supply chain business as they modernise, integrate, and scale their technology capabilities. We re seeking a hands-on IT Manager to lead a small but vital team responsible for all IT systems, infrastructure, and security across UK depots and international operations. This is a board-supported role with the mandate and autonomy to reshape IT strategy, reduce risk, and drive a service-led culture. Key Responsibilities Lead the development and delivery of a group-wide IT strategy aligned with business growth plans. Oversee and optimise Transport Management Systems (TMS) and Warehouse Management Systems (WMS) to ensure reliability, scalability, and user compliance. Modernise IT infrastructure across multiple sites, including Microsoft 365, cloud services, and hardware lifecycle management . Build and lead a high-performing IT team , introducing structure, accountability, and career development. Establish and maintain robust cybersecurity frameworks , including audits, threat prevention, and staff training. Drive integration and automation projects to eliminate manual workarounds and enable seamless data flow. Implement formal helpdesk processes, SLAs, and escalation procedures to deliver exceptional internal service. Manage budgets, vendors, licensing, and governance , ensuring compliance and cost efficiency. Act as a trusted advisor to the leadership team, providing insight into IT risk, performance, and future planning. About You We re looking for a confident and commercially minded IT leader with experience in high-paced, multi-site environments (logistics, transport, warehousing, manufacturing, or similar). You ll be able to: Lead cultural and operational change, shifting IT from reactive to proactive. Balance strategic vision with hands-on problem-solving. Communicate effectively with both technical and non-technical teams. Drive resilience, security, and scalability in a mission-critical IT function. Essential skills: Senior IT leadership experience in a relevant industry. Strong knowledge of TMS, WMS, and business-critical systems . Solid expertise in infrastructure, cloud environments, and Microsoft 365 . Proven cybersecurity strategy and risk management experience. Project delivery and integration expertise, with a track record of measurable improvements. Why Apply? This is a rare opportunity to lead technology transformation in a business that is serious about investment, growth, and IT as a strategic enabler . You ll have autonomy, board-level backing, and the chance to make a lasting impact by building a modern, scalable, and service-focused IT function.