Service Desk Coordinator Location: Norfolk (Hybrid Working) Salary: £30,000 - £37,500 per annum (DOE) Working Pattern: 1 day per week in the office Hours: Monday to Friday, 9:00am - 5:30pm Join a growing IT provider. We're looking for an organised, proactive and customer-focused Service Desk Coordinator to join our operations team based in King's Lynn. This is a fantastic opportunity for someone who enjoys keeping people, projects and processes moving. You'll play a vital role in coordinating engineers, managing workloads and ensuring service requests are delivered efficiently across multiple client environments. If you thrive in a fast-paced environment where no two days are the same, we'd love to hear from you. About the Role As a Service Desk Coordinator, you'll become the central point of coordination between clients, engineers, suppliers and internal teams. You'll oversee change management and provisioning requests from start to finish, ensuring work is scheduled efficiently, clients remain informed and service levels are consistently achieved. From allocating engineers and coordinating equipment deliveries to monitoring ticket queues and resolving potential delays before they become issues, you'll be instrumental in keeping our service operation running smoothly. What You'll Be Doing Coordinating change management and provisioning requests across multiple client environments. Monitoring multiple service desk queues and ensure requests are progressing within agreed SLAs. Scheduling and allocating work to the Provisioning Team. Track requests through to successful completion. Monitoring engineer workloads and priorities. Liaising with third-party IT, telecoms and software suppliers. Keeping clients updated via phone, email and service tickets. Coordinating equipment deliveries to customer sites across the UK. Managing stock movements and maintain accurate inventory records. Maintaining accurate information within the service management platform. Producing weekly and monthly operational reports. Supporting the Service Desk Team Lead with service coordination activities. Identify and escalate potential risks or delays before they impact customers. About You We're looking for someone who enjoys organisation, communication and problem-solving. You'll ideally have: Excellent organisational and time management skills. The ability to manage multiple competing priorities. Strong attention to detail. Excellent written and verbal communication skills. Confidence communicating with customers, suppliers and colleagues. A proactive, positive approach to work. Strong Microsoft Office skills, particularly Outlook, Excel and Word. Experience coordinating workloads, schedules or service requests. The ability to remain calm under pressure and work effectively in a busy environment. Experience within an IT or technology environment would be advantageous. Full training will be provided. What's on Offer Salary of £30,000 - £37,500 , depending on experience. Hybrid working with four days working from home after induction. 25 days annual leave plus Bank Holidays. Contributory NEST pension scheme. Private healthcare including health, dental and optical cover. Personal learning and development plan. Monthly one-to-one development reviews. Clear opportunities for career progression. Supportive and collaborative team culture. Regular company social events. Dell laptop, dual monitors, docking station and headset. Free on-site parking. Working Arrangement Following a comprehensive induction, you'll work: Monday to Friday, 9:00am - 5:30pm. One anchor day each week in the King's Lynn office. Four days working from home. Additional office attendance may occasionally be required to support business or client requirements. If you're an organised coordinator who enjoys bringing people, technology and processes together to deliver outstanding customer service, we'd love to hear from you.
Aug 13, 2026
Full time
Service Desk Coordinator Location: Norfolk (Hybrid Working) Salary: £30,000 - £37,500 per annum (DOE) Working Pattern: 1 day per week in the office Hours: Monday to Friday, 9:00am - 5:30pm Join a growing IT provider. We're looking for an organised, proactive and customer-focused Service Desk Coordinator to join our operations team based in King's Lynn. This is a fantastic opportunity for someone who enjoys keeping people, projects and processes moving. You'll play a vital role in coordinating engineers, managing workloads and ensuring service requests are delivered efficiently across multiple client environments. If you thrive in a fast-paced environment where no two days are the same, we'd love to hear from you. About the Role As a Service Desk Coordinator, you'll become the central point of coordination between clients, engineers, suppliers and internal teams. You'll oversee change management and provisioning requests from start to finish, ensuring work is scheduled efficiently, clients remain informed and service levels are consistently achieved. From allocating engineers and coordinating equipment deliveries to monitoring ticket queues and resolving potential delays before they become issues, you'll be instrumental in keeping our service operation running smoothly. What You'll Be Doing Coordinating change management and provisioning requests across multiple client environments. Monitoring multiple service desk queues and ensure requests are progressing within agreed SLAs. Scheduling and allocating work to the Provisioning Team. Track requests through to successful completion. Monitoring engineer workloads and priorities. Liaising with third-party IT, telecoms and software suppliers. Keeping clients updated via phone, email and service tickets. Coordinating equipment deliveries to customer sites across the UK. Managing stock movements and maintain accurate inventory records. Maintaining accurate information within the service management platform. Producing weekly and monthly operational reports. Supporting the Service Desk Team Lead with service coordination activities. Identify and escalate potential risks or delays before they impact customers. About You We're looking for someone who enjoys organisation, communication and problem-solving. You'll ideally have: Excellent organisational and time management skills. The ability to manage multiple competing priorities. Strong attention to detail. Excellent written and verbal communication skills. Confidence communicating with customers, suppliers and colleagues. A proactive, positive approach to work. Strong Microsoft Office skills, particularly Outlook, Excel and Word. Experience coordinating workloads, schedules or service requests. The ability to remain calm under pressure and work effectively in a busy environment. Experience within an IT or technology environment would be advantageous. Full training will be provided. What's on Offer Salary of £30,000 - £37,500 , depending on experience. Hybrid working with four days working from home after induction. 25 days annual leave plus Bank Holidays. Contributory NEST pension scheme. Private healthcare including health, dental and optical cover. Personal learning and development plan. Monthly one-to-one development reviews. Clear opportunities for career progression. Supportive and collaborative team culture. Regular company social events. Dell laptop, dual monitors, docking station and headset. Free on-site parking. Working Arrangement Following a comprehensive induction, you'll work: Monday to Friday, 9:00am - 5:30pm. One anchor day each week in the King's Lynn office. Four days working from home. Additional office attendance may occasionally be required to support business or client requirements. If you're an organised coordinator who enjoys bringing people, technology and processes together to deliver outstanding customer service, we'd love to hear from you.
Job Title: Comms Projects Co-ordinator Location: Swansea or Bridgend Salary: £28,000 - £30,000 per annum Job Type: Permanent, Full time Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" The role: We are looking for a technical projects co-ordinator to join our team to assist with the delivery of Telecoms projects to our ever expanding customer base. You will be responsible for planning and managing all types of Telecoms related projects whilst handling the administrative tasks such as provisioning, number porting, hardware orders, suppliers and scheduling engineering diaries. We are open to the right candidate being based at either our Bridgend or Swansea office. Responsibilities: Planning projects that have been received from the sales team Facilitating and holding initial kick off meetings with sales, engineering and the customer Ordering services from suppliers Ordering hardware from suppliers Placing provisioning orders for things such as broadband, hosted telephony and mobiles Placing and managing number ports Scheduling engineers to attend site for installation and training Consistently updating customers on the progress of their orders Booking in stock and managing stock including running stock takes Provide documentation and a clear handover to both the client and the support teams. Responsible for always delivering world-class service. What we're looking for: Previous project management experience Telecoms project delivery would be a benefit Previous experience of provisioning in Telecoms would be a benefit A positive attitude with a can do approach to everything! Highly organised and structured individual Previous use of CRM systems Excellent time management and ability to multi-task, dealing with large volumes of workload Excellent communication skills both verbal and written Benefits: Competitive salary of £28,000 - £30,000 (experience depending). Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Candidates with experience of; Telecoms Project Manager, Telecommunications Project Team Leader, Telecommunications, Infrastructure Project Lead, Comms Project Manager, Comms Project Coordinator, may also be considered for this role.
Aug 13, 2026
Full time
Job Title: Comms Projects Co-ordinator Location: Swansea or Bridgend Salary: £28,000 - £30,000 per annum Job Type: Permanent, Full time Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" The role: We are looking for a technical projects co-ordinator to join our team to assist with the delivery of Telecoms projects to our ever expanding customer base. You will be responsible for planning and managing all types of Telecoms related projects whilst handling the administrative tasks such as provisioning, number porting, hardware orders, suppliers and scheduling engineering diaries. We are open to the right candidate being based at either our Bridgend or Swansea office. Responsibilities: Planning projects that have been received from the sales team Facilitating and holding initial kick off meetings with sales, engineering and the customer Ordering services from suppliers Ordering hardware from suppliers Placing provisioning orders for things such as broadband, hosted telephony and mobiles Placing and managing number ports Scheduling engineers to attend site for installation and training Consistently updating customers on the progress of their orders Booking in stock and managing stock including running stock takes Provide documentation and a clear handover to both the client and the support teams. Responsible for always delivering world-class service. What we're looking for: Previous project management experience Telecoms project delivery would be a benefit Previous experience of provisioning in Telecoms would be a benefit A positive attitude with a can do approach to everything! Highly organised and structured individual Previous use of CRM systems Excellent time management and ability to multi-task, dealing with large volumes of workload Excellent communication skills both verbal and written Benefits: Competitive salary of £28,000 - £30,000 (experience depending). Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Candidates with experience of; Telecoms Project Manager, Telecommunications Project Team Leader, Telecommunications, Infrastructure Project Lead, Comms Project Manager, Comms Project Coordinator, may also be considered for this role.
Job Title: Utilities Projects Coordinator Location: London based (Remote working optional) The Project Co-ordinator is responsible for the co-ordination of electricity, gas, water and telecoms projects working closely with the project manager to ensure the successful delivery of schemes in a timely and accurate manner. Key Responsibilities To be able to identify the minimum information requirements to enable a new connection application to be made to the Network for gas, electricity and water connections To identify the gas, electricity, sewer and water Networks based upon a site address and postcode To be able to make applications to the Networks for new gas, electricity and water connections based on information provided by the client To be able to apply for STAT plans including gas, electricity, water, sewer, telecoms and TFL To understand lead times for obtaining quotations for gas, electricity, water and telecoms connections To understand delivery times for new gas, electricity, water and telecoms connections To be able, with supervision, to calculate the maximum demand of residential properties based upon the standard ADMD loads To be able, with supervision, to identify the gas meter required based upon loads provided by the client Basic knowledge of gas, electricity and water Basic knowledge of telecoms, sewer and traffic management (desirable) Basic knowledge of NJUG requirements (desirable) Knowledge of electricity and gas metering (desirable) Supplier Management To interact professionally with suppliers to obtain information relevant to the project To chase suppliers for information/project deliverables etc in a professional manner To build strong supplier relationships To be able, with supervision, to identify potential new suppliers To be able, with supervision, to understand and keep up to date with supplier processes Co-operate with project manager working on the same account to ensure projects are delivered on time, managing suppliers in line with industry lead times and SLAs. Co-ordinate with suppliers and agents to ensure clarity on deliverables, costs and time scales while ensuring that these are met. To proactively identify where suppliers are not achieving SLAs and escalate accordingly Account Management To interact professionally with clients and project stakeholders, managing their expectations in line with the project programme and associated risks whilst ensuring a positive experience. To answer calls in a professional manner and build rapport with key stakeholders To send professional emails in keeping with company standards To be able, with supervision, to handle difficult conversations within the context of the construction industry.
Oct 02, 2025
Full time
Job Title: Utilities Projects Coordinator Location: London based (Remote working optional) The Project Co-ordinator is responsible for the co-ordination of electricity, gas, water and telecoms projects working closely with the project manager to ensure the successful delivery of schemes in a timely and accurate manner. Key Responsibilities To be able to identify the minimum information requirements to enable a new connection application to be made to the Network for gas, electricity and water connections To identify the gas, electricity, sewer and water Networks based upon a site address and postcode To be able to make applications to the Networks for new gas, electricity and water connections based on information provided by the client To be able to apply for STAT plans including gas, electricity, water, sewer, telecoms and TFL To understand lead times for obtaining quotations for gas, electricity, water and telecoms connections To understand delivery times for new gas, electricity, water and telecoms connections To be able, with supervision, to calculate the maximum demand of residential properties based upon the standard ADMD loads To be able, with supervision, to identify the gas meter required based upon loads provided by the client Basic knowledge of gas, electricity and water Basic knowledge of telecoms, sewer and traffic management (desirable) Basic knowledge of NJUG requirements (desirable) Knowledge of electricity and gas metering (desirable) Supplier Management To interact professionally with suppliers to obtain information relevant to the project To chase suppliers for information/project deliverables etc in a professional manner To build strong supplier relationships To be able, with supervision, to identify potential new suppliers To be able, with supervision, to understand and keep up to date with supplier processes Co-operate with project manager working on the same account to ensure projects are delivered on time, managing suppliers in line with industry lead times and SLAs. Co-ordinate with suppliers and agents to ensure clarity on deliverables, costs and time scales while ensuring that these are met. To proactively identify where suppliers are not achieving SLAs and escalate accordingly Account Management To interact professionally with clients and project stakeholders, managing their expectations in line with the project programme and associated risks whilst ensuring a positive experience. To answer calls in a professional manner and build rapport with key stakeholders To send professional emails in keeping with company standards To be able, with supervision, to handle difficult conversations within the context of the construction industry.
Bennett & Game Recruitment
Borehamwood, Hertfordshire
Project Coordinator opportunity available with our client, a leading electrical contractor who specialises in the design and installation of electricity connections for new developments across the UK. This role will be based out of our clients' offices in Borehamwood and offers a fantastic package including a salary of up to £38k per year, along with working from home options, 31 days annual leave (including bank holidays), and opportunities for career progression. The ideal candidate will have a good knowledge of project coordination within industries such as Utilities (Gas, Water, Telecoms, Street Lighting), Electrics, Construction/Civils, or Renewables Infrastructure. Project Coordinator Job Responsibilities Manage and coordinate projects alongside a Project Manager Liaising with local councils and clients in order to organise works and compiling/issuing all relevant documentation Regularly reviewing all projects to ensure they are meeting customers' expectations and timeframes Raising purchase orders for materials and labour Organising project meetings, including the agenda, notetaking, and relevant documents Project Coordinator Job Requirements 2+ years' experience working in project coordination, ideally from a utilities, construction, or civils background Strong administration and operational skills Based within a commutable distance of Borehamwood Knowledge of NRSWA and street works permits desirable Specific electrical infrastructure experience highly desirable Project Coordinator Salary & Benefits Basic salary of between £30,000 and £38,000 depending on experience 31 days holiday (including bank holidays) Pension Opportunities for hybrid working Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Sep 25, 2025
Full time
Project Coordinator opportunity available with our client, a leading electrical contractor who specialises in the design and installation of electricity connections for new developments across the UK. This role will be based out of our clients' offices in Borehamwood and offers a fantastic package including a salary of up to £38k per year, along with working from home options, 31 days annual leave (including bank holidays), and opportunities for career progression. The ideal candidate will have a good knowledge of project coordination within industries such as Utilities (Gas, Water, Telecoms, Street Lighting), Electrics, Construction/Civils, or Renewables Infrastructure. Project Coordinator Job Responsibilities Manage and coordinate projects alongside a Project Manager Liaising with local councils and clients in order to organise works and compiling/issuing all relevant documentation Regularly reviewing all projects to ensure they are meeting customers' expectations and timeframes Raising purchase orders for materials and labour Organising project meetings, including the agenda, notetaking, and relevant documents Project Coordinator Job Requirements 2+ years' experience working in project coordination, ideally from a utilities, construction, or civils background Strong administration and operational skills Based within a commutable distance of Borehamwood Knowledge of NRSWA and street works permits desirable Specific electrical infrastructure experience highly desirable Project Coordinator Salary & Benefits Basic salary of between £30,000 and £38,000 depending on experience 31 days holiday (including bank holidays) Pension Opportunities for hybrid working Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
