Senior Customer Service Advisor - Revenues & Benefits Enfield Contract £18.92 per hour Our client is looking for an experienced Senior Customer Service Advisor - Revenues & Benefits The first point of contact for most of our customers. Our aim is to provide excellent, customer focused and professional advice to anyone who contacts us at the contact centre. We are looking for energetic and ambitious candidate for a Senior Customer Services Officer position to work across Customer Operations Services to provide support for the contact centre (telephony and webchat) for the Council Tax and Housing Benefits front line service. You have to provide and have knowledge of a comprehensive and in-depth telephony/webchat service for council tax / council tax support / housing benefit and recovery enquiries to operate as part of the team providing the efficient day-to-day operation of first point of contact for customer and online support services, enabling customers to resolve issues first-time and focusing on encouraging and supporting customers to self-serve. This role focuses on advising customers on complex enquiries relating the billing, collection and recovery of council tax and assist customers with their queries relating to housing benefit and council tax support, and you will be a specialist advisor on council tax. This is one of many roles we are currently looking for suitable candidates for visit our website. To be successful, we require that you match the following criteria. • Ready to work between the hours of 9am -5pm Monday to Friday. • Work at the Civic Centre twice a week (but may need to do more days if required) and working from home. • To be a specialist in advising full spectrum of council tax and housing benefit enquiries, consistent with current regulations and policies and have a positive attitude toward customers. • To be able to navigate Civica system's such as Open Revenues and D360. • Will go the extra mile to help our customers and listen to their needs. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Aug 11, 2026
Contractor
Senior Customer Service Advisor - Revenues & Benefits Enfield Contract £18.92 per hour Our client is looking for an experienced Senior Customer Service Advisor - Revenues & Benefits The first point of contact for most of our customers. Our aim is to provide excellent, customer focused and professional advice to anyone who contacts us at the contact centre. We are looking for energetic and ambitious candidate for a Senior Customer Services Officer position to work across Customer Operations Services to provide support for the contact centre (telephony and webchat) for the Council Tax and Housing Benefits front line service. You have to provide and have knowledge of a comprehensive and in-depth telephony/webchat service for council tax / council tax support / housing benefit and recovery enquiries to operate as part of the team providing the efficient day-to-day operation of first point of contact for customer and online support services, enabling customers to resolve issues first-time and focusing on encouraging and supporting customers to self-serve. This role focuses on advising customers on complex enquiries relating the billing, collection and recovery of council tax and assist customers with their queries relating to housing benefit and council tax support, and you will be a specialist advisor on council tax. This is one of many roles we are currently looking for suitable candidates for visit our website. To be successful, we require that you match the following criteria. • Ready to work between the hours of 9am -5pm Monday to Friday. • Work at the Civic Centre twice a week (but may need to do more days if required) and working from home. • To be a specialist in advising full spectrum of council tax and housing benefit enquiries, consistent with current regulations and policies and have a positive attitude toward customers. • To be able to navigate Civica system's such as Open Revenues and D360. • Will go the extra mile to help our customers and listen to their needs. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
4Recruitment Services are seeking a Housing & Welfare Officer to work for our client based in Walsall. Purpose of the role: To provide a highly specialised Housing and Welfare service an all matters relating to Housing, Housing rights in accordance with the homelessness legislation, income maximisation, promotion of welfare benefits, protection of welfare rights and the delivery of increased prosperity and wellbeing to customers across the borough in accordance with Council policy, procedure and objectives. To support the delivery of joint working and externally funded projects and initiatives within the service and with other partner agencies/stakeholders. To represent customers in Tribunals and/or Court Hearings in relation to Housing and Welfare matters. DUTIES AND RESPONSIBILITIES INCLUDE: To work with members of the public who are applying for housing or welfare benefits assistance from the Council, offering high standards of customer care at all times. To work effectively and efficiently to assess risk and escalate issues of concern, minimise customer-waiting times, reduce the number of missed and unanswered telephone calls and to maximise the resolution of all customer enquiries at the first point of contact. To prevent and resolve homelessness wherever possible by providing advice, support and information to those with housing need To assess the suitability of households for participation in the Council s private rented sector access scheme (direct lettings) based on their present housing situation, income, support needs and other circumstances. To advise households looking for private rented sector accommodation in relation to their obligations as a tenant and to provide appropriate support and assistance in any efforts made to secure accommodation; including support and assistance in relation to the accurate and timely submission of Housing Benefit claims and the updating/completion of any other claim for welfare benefits. To make decisions on the outcome of individual homelessness applications in cases under Part VII of the Housing Act 1996 as amended, accepting or refusing duties as appropriate in accordance with statute, case law and the Homelessness Code of Guidance. In line with framework of statute law, Central government guidance, case law precedents, and other relevant legal instruments. To manage the assisted choice process for applicants who are assessed as having a priority for housing under the Council s scheme of allocation and nominations. To make appropriate referrals to other agencies where the nature of their support needs requires a more complex level of intervention e.g. applicants with serious mental health issues, ex-offenders, entrenched rough sleepers and applicants with serious substance misuse problems. To be responsible for the nomination of applicants with sufficient priority for housing association and other accommodation (including long term temporary accommodation and private rented sector) in accordance with the Council s scheme of allocation. To provide appropriate advice and information about welfare benefits and housing options to all callers requiring assistance. To provide an advice and information service to non-priority need applicants to assist them in their own efforts to secure suitable accommodation. To carry out full housing options interviews/assessments with all applicants threatened with homelessness, carrying out enquiries into applicants circumstances, checking and verifying documents where housing assistance is requested, providing advice and appropriate assistance including money advice to enable applicants to remain in existing accommodation or to source alternative affordable accommodation. To prevent and resolve homelessness wherever possible by negotiation with and/or between personal callers, their families, landlords, solicitors, financial institutions and other housing providers. ESSENTIAL REQUIREMENTS INCLUDE: Proven experience of working in line with Housing Legislation, Welfare Benefits, Housing and Council Tax benefit, money management, regulations and working practises. Proven knowledge and ability to interpret legislation and law and how it impacts customer service deliver. Proven experience of developing and maintaining good working relationships with a wide range of stakeholders. An ability to understand people and the complex nature of some of their interactions Enhanced DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Aug 08, 2026
Contractor
4Recruitment Services are seeking a Housing & Welfare Officer to work for our client based in Walsall. Purpose of the role: To provide a highly specialised Housing and Welfare service an all matters relating to Housing, Housing rights in accordance with the homelessness legislation, income maximisation, promotion of welfare benefits, protection of welfare rights and the delivery of increased prosperity and wellbeing to customers across the borough in accordance with Council policy, procedure and objectives. To support the delivery of joint working and externally funded projects and initiatives within the service and with other partner agencies/stakeholders. To represent customers in Tribunals and/or Court Hearings in relation to Housing and Welfare matters. DUTIES AND RESPONSIBILITIES INCLUDE: To work with members of the public who are applying for housing or welfare benefits assistance from the Council, offering high standards of customer care at all times. To work effectively and efficiently to assess risk and escalate issues of concern, minimise customer-waiting times, reduce the number of missed and unanswered telephone calls and to maximise the resolution of all customer enquiries at the first point of contact. To prevent and resolve homelessness wherever possible by providing advice, support and information to those with housing need To assess the suitability of households for participation in the Council s private rented sector access scheme (direct lettings) based on their present housing situation, income, support needs and other circumstances. To advise households looking for private rented sector accommodation in relation to their obligations as a tenant and to provide appropriate support and assistance in any efforts made to secure accommodation; including support and assistance in relation to the accurate and timely submission of Housing Benefit claims and the updating/completion of any other claim for welfare benefits. To make decisions on the outcome of individual homelessness applications in cases under Part VII of the Housing Act 1996 as amended, accepting or refusing duties as appropriate in accordance with statute, case law and the Homelessness Code of Guidance. In line with framework of statute law, Central government guidance, case law precedents, and other relevant legal instruments. To manage the assisted choice process for applicants who are assessed as having a priority for housing under the Council s scheme of allocation and nominations. To make appropriate referrals to other agencies where the nature of their support needs requires a more complex level of intervention e.g. applicants with serious mental health issues, ex-offenders, entrenched rough sleepers and applicants with serious substance misuse problems. To be responsible for the nomination of applicants with sufficient priority for housing association and other accommodation (including long term temporary accommodation and private rented sector) in accordance with the Council s scheme of allocation. To provide appropriate advice and information about welfare benefits and housing options to all callers requiring assistance. To provide an advice and information service to non-priority need applicants to assist them in their own efforts to secure suitable accommodation. To carry out full housing options interviews/assessments with all applicants threatened with homelessness, carrying out enquiries into applicants circumstances, checking and verifying documents where housing assistance is requested, providing advice and appropriate assistance including money advice to enable applicants to remain in existing accommodation or to source alternative affordable accommodation. To prevent and resolve homelessness wherever possible by negotiation with and/or between personal callers, their families, landlords, solicitors, financial institutions and other housing providers. ESSENTIAL REQUIREMENTS INCLUDE: Proven experience of working in line with Housing Legislation, Welfare Benefits, Housing and Council Tax benefit, money management, regulations and working practises. Proven knowledge and ability to interpret legislation and law and how it impacts customer service deliver. Proven experience of developing and maintaining good working relationships with a wide range of stakeholders. An ability to understand people and the complex nature of some of their interactions Enhanced DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
A reputable London-based housing provider is seeking an experienced Recovery Officer to join its Revenues & Benefits function. This is an excellent opportunity for an experienced Council Tax and Business Rates professional to work within an established recovery service, managing complex debt cases and supporting enforcement and court proceedings. Sector: Housing / Local Government / Revenues & Benefits Location: London - Mainly Remote Working Arrangement: Predominantly home-based, with occasional office (x1 a Month and court attendance x1 a Month) Rate: £22.50 - £22.86 per hour PAYE / £29.21 per hour Umbrella DBS: Standard DBS required Contract: Temporary There may also be an expectation to attend the office for up to two weeks during the initial induction and training period . As a Recovery Officer , you will be responsible for undertaking recovery and enforcement functions relating to Council Tax and National Non-Domestic Rates (NNDR/Business Rates) . You will manage accounts through various stages of the recovery process, investigate and reconcile outstanding balances, liaise with enforcement agencies and debtors, negotiate payment arrangements and prepare cases for court proceedings. You will also be expected to exercise sound judgement when dealing with complex cases, particularly where vulnerability, financial hardship or potential fraud has been identified. Key Responsibilities: Manage the recovery and enforcement of Council Tax and NNDR/Business Rates accounts. Investigate, update and reconcile accounts and take appropriate recovery action in accordance with policies and procedures. Maximise revenue collection while maintaining a strong focus on customer care and fair recovery practices . Process cases returned from Enforcement Agents and determine the appropriate next stage of recovery. Liaise directly with Enforcement Agents, debtors, internal departments and external agencies regarding outstanding debts. Undertake tracing and system checks using Experian and other relevant systems to locate debtors and investigate accounts. Prepare documentation relating to committal proceedings, charging orders, applications to set aside and other legal recovery action . Represent the organisation at court proceedings , including liability order applications and committal hearings. Exercise judgement regarding adjournments, withdrawals, referrals to duty solicitors and appearances at court. Maintain accurate records of court proceedings, decisions and recovery actions. Negotiate appropriate payment arrangements and repayment schedules with debtors at all stages of recovery. Apply discretion when dealing with customers experiencing vulnerability, poverty or financial hardship , within established procedures. Deal with complex, sensitive and sometimes contentious Council Tax and NNDR recovery enquiries . Process and manage insolvency cases in accordance with relevant legislation and procedures. Liaise with organisations including DWP, collection agencies, employers and Citizens Advice where appropriate. Maintain accurate records of debts referred to external collection agencies. Process payments, payment schedules and invoices as required. Establish effective relationships with major and regular debtors to resolve disputes and facilitate payment. Essential Experience: Demonstrable experience working within Council Tax and Business Rates/NNDR recovery. Strong knowledge of Council Tax and NNDR legislation, recovery processes and enforcement procedures . Experience managing cases through different stages of the debt recovery process . Experience dealing with Enforcement Agents and external collection agencies . Experience preparing and/or dealing with court proceedings relating to Council Tax recovery , including liability orders and committal hearings. Experience dealing sensitively with vulnerable customers, financial hardship and complex debt cases . Experience investigating accounts, tracing debtors and resolving discrepancies. Systems & IT Experience: (advantage) Academy system - Council Tax & NNDR Experian or similar tracing/credit-reference systems Microsoft Excel, Microsoft Word and Microsoft Outlook Council Tax and Business Rates revenue/recovery systems Desirable: IRRV qualification or relevant professional qualification. Previous experience working within a local authority, housing provider or revenues and benefits environment . Knowledge of insolvency, charging orders, committal proceedings and other enforcement mechanisms. Candidates should be comfortable dealing with court proceedings, Enforcement Agents, complex debtors, payment negotiations and Council Tax/NNDR legislation , while maintaining a professional and customer-focused approach. APPLY NOW for the Recovery Officer - Council Tax & Business Rates
Aug 07, 2026
Full time
A reputable London-based housing provider is seeking an experienced Recovery Officer to join its Revenues & Benefits function. This is an excellent opportunity for an experienced Council Tax and Business Rates professional to work within an established recovery service, managing complex debt cases and supporting enforcement and court proceedings. Sector: Housing / Local Government / Revenues & Benefits Location: London - Mainly Remote Working Arrangement: Predominantly home-based, with occasional office (x1 a Month and court attendance x1 a Month) Rate: £22.50 - £22.86 per hour PAYE / £29.21 per hour Umbrella DBS: Standard DBS required Contract: Temporary There may also be an expectation to attend the office for up to two weeks during the initial induction and training period . As a Recovery Officer , you will be responsible for undertaking recovery and enforcement functions relating to Council Tax and National Non-Domestic Rates (NNDR/Business Rates) . You will manage accounts through various stages of the recovery process, investigate and reconcile outstanding balances, liaise with enforcement agencies and debtors, negotiate payment arrangements and prepare cases for court proceedings. You will also be expected to exercise sound judgement when dealing with complex cases, particularly where vulnerability, financial hardship or potential fraud has been identified. Key Responsibilities: Manage the recovery and enforcement of Council Tax and NNDR/Business Rates accounts. Investigate, update and reconcile accounts and take appropriate recovery action in accordance with policies and procedures. Maximise revenue collection while maintaining a strong focus on customer care and fair recovery practices . Process cases returned from Enforcement Agents and determine the appropriate next stage of recovery. Liaise directly with Enforcement Agents, debtors, internal departments and external agencies regarding outstanding debts. Undertake tracing and system checks using Experian and other relevant systems to locate debtors and investigate accounts. Prepare documentation relating to committal proceedings, charging orders, applications to set aside and other legal recovery action . Represent the organisation at court proceedings , including liability order applications and committal hearings. Exercise judgement regarding adjournments, withdrawals, referrals to duty solicitors and appearances at court. Maintain accurate records of court proceedings, decisions and recovery actions. Negotiate appropriate payment arrangements and repayment schedules with debtors at all stages of recovery. Apply discretion when dealing with customers experiencing vulnerability, poverty or financial hardship , within established procedures. Deal with complex, sensitive and sometimes contentious Council Tax and NNDR recovery enquiries . Process and manage insolvency cases in accordance with relevant legislation and procedures. Liaise with organisations including DWP, collection agencies, employers and Citizens Advice where appropriate. Maintain accurate records of debts referred to external collection agencies. Process payments, payment schedules and invoices as required. Establish effective relationships with major and regular debtors to resolve disputes and facilitate payment. Essential Experience: Demonstrable experience working within Council Tax and Business Rates/NNDR recovery. Strong knowledge of Council Tax and NNDR legislation, recovery processes and enforcement procedures . Experience managing cases through different stages of the debt recovery process . Experience dealing with Enforcement Agents and external collection agencies . Experience preparing and/or dealing with court proceedings relating to Council Tax recovery , including liability orders and committal hearings. Experience dealing sensitively with vulnerable customers, financial hardship and complex debt cases . Experience investigating accounts, tracing debtors and resolving discrepancies. Systems & IT Experience: (advantage) Academy system - Council Tax & NNDR Experian or similar tracing/credit-reference systems Microsoft Excel, Microsoft Word and Microsoft Outlook Council Tax and Business Rates revenue/recovery systems Desirable: IRRV qualification or relevant professional qualification. Previous experience working within a local authority, housing provider or revenues and benefits environment . Knowledge of insolvency, charging orders, committal proceedings and other enforcement mechanisms. Candidates should be comfortable dealing with court proceedings, Enforcement Agents, complex debtors, payment negotiations and Council Tax/NNDR legislation , while maintaining a professional and customer-focused approach. APPLY NOW for the Recovery Officer - Council Tax & Business Rates
Job Description: One of my local government clients is seeking a skilled Customer Hub Officer to join their front-line customer services team on a full-time basis. This hybrid role requires a motivated and adaptable individual to support residents across a variety of service areas, particularly housing benefit, council tax, and business rates, including support for specified and exempt accommodation schemes. Key Responsibilities: Provide accurate and timely information across a wide range of council services Handle customer enquiries via phone, email, and in person Promote and guide users on digital self-service platforms Manage cases to resolution using internal CRM systems Use systems such as Northgate Revenues & Benefits, Jadu CRM, and (email address removed) Essential Experience: Strong understanding of Housing Benefits , including: Specified accommodation Supported housing Accommodation-exempt schemes Knowledge of Council Tax , Business Rates , and Housing Advice Experience using local authority systems (e.g., Northgate, Jadu, (email address removed Familiarity with exempt and supported accommodation claims Person Specification: Proven background in customer service, ideally in the public sector Excellent communication, empathy, and problem-solving skills Proficient in using digital tools and CRM systems Able to work independently and as part of a team If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Oct 08, 2025
Seasonal
Job Description: One of my local government clients is seeking a skilled Customer Hub Officer to join their front-line customer services team on a full-time basis. This hybrid role requires a motivated and adaptable individual to support residents across a variety of service areas, particularly housing benefit, council tax, and business rates, including support for specified and exempt accommodation schemes. Key Responsibilities: Provide accurate and timely information across a wide range of council services Handle customer enquiries via phone, email, and in person Promote and guide users on digital self-service platforms Manage cases to resolution using internal CRM systems Use systems such as Northgate Revenues & Benefits, Jadu CRM, and (email address removed) Essential Experience: Strong understanding of Housing Benefits , including: Specified accommodation Supported housing Accommodation-exempt schemes Knowledge of Council Tax , Business Rates , and Housing Advice Experience using local authority systems (e.g., Northgate, Jadu, (email address removed Familiarity with exempt and supported accommodation claims Person Specification: Proven background in customer service, ideally in the public sector Excellent communication, empathy, and problem-solving skills Proficient in using digital tools and CRM systems Able to work independently and as part of a team If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Temporary Accommodation Officer About The Role Do you have experience in working with vulnerable people with complex needs in a Housing, Hostel or Supported Accommodation environment? We have a new Housing job opportunity where you will be working with a team of Housing professionals with the aim of supporting some of the districts most vulnerable adults to move on from temporary accommodation. You will be managing all temporary and emergency accommodation placements on behalf of Cotswold District Council. The role involves working closely with homeless clients in various emergency accommodation arrangements. The aim is to assist these individuals in accessing affordable housing options and ultimately reducing the time they spend in short-term accommodation. • You will be based primarily within one of our Hostels working intensively with homeless clients to enable them to access the full range of affordable housing options with the aim of reducing time spent in short term accommodation. • The role involves travel across our district to visit homelessness households in their temporary accommodation (including Hostels and various B&B s) with the aim of assisting them with maximising all of the housing options available to them to ensure that they are able to move on from temporary accommodation as soon as possible. • Create bespoke Tenancy Ready plans for each client and ensure that they have access to the appropriate support and resources to achieve this. • You will also take part in assisting the Temporary Accommodation Supervisor in ensuring that full risk assessments are carried out on each client before being offered a placement in Council managed accommodation. • Assist with the daily running of the homeless hostel s, ensure repairs are promptly reported to the Property Service Team and assist with ensuring H&S risk assessments are up to date and adhered to. What we are looking for Someone who values structure, confidentiality, and professionalism as much as they do empathy and support. You will be expected to handle sensitive personal information with the utmost discretion, in line with GDPR and safeguarding protocols. Maintaining client confidentiality is non-negotiable in this role. This role requires a strong understanding of professional boundaries and the ability to maintain them even in emotionally complex situations. This is a rewarding but demanding role ideal for someone who thrives on helping others in crisis, but who understands the importance of clear boundaries, resilience, and confidentiality. You will need resilience and adaptability as you will often work with people experiencing stress, crisis, or confrontation, so it is essential you can manage these situations calmly and confidently. Being emotionally resilient and understand how to support others without becoming personally involved or emotionally entangled. Teamwork is essential for this role to work effectively with colleagues and external agencies. Please note you will be based at the hostel 5 days a week and will need the ability to travel as required. For more information about this role please see the Job Description/Person Specification. You will need • GCSEs (5 A-Cs or equivalent, including Maths and English) • Experience of working in a Housing, Supported Housing or Homelessness focused service • Experience of working with vulnerable people and people with complex needs Special Conditions • Full UK Driving Licence with access to a vehicle for work purposes • DBS Check Publica is a unique place to work we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs. What can we do for you • Flexible working arrangements (depending on the role) • 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice • Health cash plan giving you cash back on health, dental and eye care • Pension scheme with a good employer contribution of 7% of your earnings • Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues • Cycle to work scheme • Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars • Access to digital financial advice (covering your pension scheme, mortgages and other finances) • Generous sickness cover above statutory entitlements • Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury • Life assurance, currently four times your annual salary • These are just a handful of the benefits that you can enjoy when you join us! To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It s important that we re a good fit for each other, so let us know what s important to you and why you want to work for Publica Group Ltd. Your application will not be considered if you have not provided a supporting statement, in addition to your CV. Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years employment or education history (if applicable) and, in some cases, verification of criminal record. About Us You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
Oct 06, 2025
Full time
Temporary Accommodation Officer About The Role Do you have experience in working with vulnerable people with complex needs in a Housing, Hostel or Supported Accommodation environment? We have a new Housing job opportunity where you will be working with a team of Housing professionals with the aim of supporting some of the districts most vulnerable adults to move on from temporary accommodation. You will be managing all temporary and emergency accommodation placements on behalf of Cotswold District Council. The role involves working closely with homeless clients in various emergency accommodation arrangements. The aim is to assist these individuals in accessing affordable housing options and ultimately reducing the time they spend in short-term accommodation. • You will be based primarily within one of our Hostels working intensively with homeless clients to enable them to access the full range of affordable housing options with the aim of reducing time spent in short term accommodation. • The role involves travel across our district to visit homelessness households in their temporary accommodation (including Hostels and various B&B s) with the aim of assisting them with maximising all of the housing options available to them to ensure that they are able to move on from temporary accommodation as soon as possible. • Create bespoke Tenancy Ready plans for each client and ensure that they have access to the appropriate support and resources to achieve this. • You will also take part in assisting the Temporary Accommodation Supervisor in ensuring that full risk assessments are carried out on each client before being offered a placement in Council managed accommodation. • Assist with the daily running of the homeless hostel s, ensure repairs are promptly reported to the Property Service Team and assist with ensuring H&S risk assessments are up to date and adhered to. What we are looking for Someone who values structure, confidentiality, and professionalism as much as they do empathy and support. You will be expected to handle sensitive personal information with the utmost discretion, in line with GDPR and safeguarding protocols. Maintaining client confidentiality is non-negotiable in this role. This role requires a strong understanding of professional boundaries and the ability to maintain them even in emotionally complex situations. This is a rewarding but demanding role ideal for someone who thrives on helping others in crisis, but who understands the importance of clear boundaries, resilience, and confidentiality. You will need resilience and adaptability as you will often work with people experiencing stress, crisis, or confrontation, so it is essential you can manage these situations calmly and confidently. Being emotionally resilient and understand how to support others without becoming personally involved or emotionally entangled. Teamwork is essential for this role to work effectively with colleagues and external agencies. Please note you will be based at the hostel 5 days a week and will need the ability to travel as required. For more information about this role please see the Job Description/Person Specification. You will need • GCSEs (5 A-Cs or equivalent, including Maths and English) • Experience of working in a Housing, Supported Housing or Homelessness focused service • Experience of working with vulnerable people and people with complex needs Special Conditions • Full UK Driving Licence with access to a vehicle for work purposes • DBS Check Publica is a unique place to work we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs. What can we do for you • Flexible working arrangements (depending on the role) • 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice • Health cash plan giving you cash back on health, dental and eye care • Pension scheme with a good employer contribution of 7% of your earnings • Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues • Cycle to work scheme • Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars • Access to digital financial advice (covering your pension scheme, mortgages and other finances) • Generous sickness cover above statutory entitlements • Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury • Life assurance, currently four times your annual salary • These are just a handful of the benefits that you can enjoy when you join us! To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It s important that we re a good fit for each other, so let us know what s important to you and why you want to work for Publica Group Ltd. Your application will not be considered if you have not provided a supporting statement, in addition to your CV. Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years employment or education history (if applicable) and, in some cases, verification of criminal record. About Us You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
Do you have experience in working with vulnerable people with complex needs in a Housing, Hostel or Supported Accommodation environment? We have a new Housing job opportunity where you will be working with a team of Housing professionals with the aim of supporting some of the districts' most vulnerable adults to move on from temporary accommodation. You will be managing all temporary and emergency accommodation placements on behalf of Cotswold District Council.The role involves working closely with homeless clients in various emergency accommodation arrangements.The aim is to assist these individuals in accessing affordable housing options and ultimately reducing the time they spend in short-term accommodation.• You will be based primarily within one of our Hostels working intensively with homeless clients to enable them to access the full range of affordable housing options with the aim of reducing time spent in short term accommodation.• The role involves travel across our district to visit homelessness households in their temporary accommodation (including Hostels and various B&B's) with the aim of assisting them with maximising all of the housing options available to them to ensure that they are able to move on from temporary accommodation as soon as possible.• Create bespoke 'Tenancy Ready' plans for each client and ensure that they have access to the appropriate support and resources to achieve this.• You will also take part in assisting the Temporary Accommodation Supervisor in ensuring that full risk assessments are carried out on each client before being offered a placement in Council managed accommodation.• Assist with the daily running of the homeless hostel's, ensure repairs are promptly reported to the Property Service Team and assist with ensuring H&S risk assessments are up to date and adhered to. What we are looking for Someone who values structure, confidentiality, and professionalism as much as they do empathy and support. You will be expected to handle sensitive personal information with the utmost discretion, in line with GDPR and safeguarding protocols. Maintaining client confidentiality is non-negotiable in this role. Please note you will be based at the hostel 5 days a week and will need the ability to travel as required. For more information about this role please see the Job Description/Person Specification. You will need • GCSEs (5 A-Cs or equivalent, including Maths and English)• Experience of working in a Housing, Supported Housing or Homelessness focused service• Experience of working with vulnerable people and people with complex needs Special Conditions • Full UK Driving Licence with access to a vehicle for work purposes• DBS CheckPublica is a unique place to work - we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs. What can we do for you • Flexible working arrangements (depending on the role)• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice• Health cash plan giving you cash back on health, dental and eye care• Pension scheme with a good employer contribution of 7% of your earnings• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues• Cycle to work scheme• Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars• Access to digital financial advice (covering your pension scheme, mortgages and other finances)• Generous sickness cover above statutory entitlements• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury• Life assurance, currently four times your annual salary• These are just a handful of the benefits that you can enjoy when you join us!To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It's important that we're a good fit for each other, so let us know what's important to you and why you want to work for Publica Group Ltd.Your application will not be considered if you have not provided a supporting statement, in addition to your CV.Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years' employment or education history (if applicable) and, in some cases, verification of criminal record.About The OrganisationYou will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
Sep 23, 2025
Full time
Do you have experience in working with vulnerable people with complex needs in a Housing, Hostel or Supported Accommodation environment? We have a new Housing job opportunity where you will be working with a team of Housing professionals with the aim of supporting some of the districts' most vulnerable adults to move on from temporary accommodation. You will be managing all temporary and emergency accommodation placements on behalf of Cotswold District Council.The role involves working closely with homeless clients in various emergency accommodation arrangements.The aim is to assist these individuals in accessing affordable housing options and ultimately reducing the time they spend in short-term accommodation.• You will be based primarily within one of our Hostels working intensively with homeless clients to enable them to access the full range of affordable housing options with the aim of reducing time spent in short term accommodation.• The role involves travel across our district to visit homelessness households in their temporary accommodation (including Hostels and various B&B's) with the aim of assisting them with maximising all of the housing options available to them to ensure that they are able to move on from temporary accommodation as soon as possible.• Create bespoke 'Tenancy Ready' plans for each client and ensure that they have access to the appropriate support and resources to achieve this.• You will also take part in assisting the Temporary Accommodation Supervisor in ensuring that full risk assessments are carried out on each client before being offered a placement in Council managed accommodation.• Assist with the daily running of the homeless hostel's, ensure repairs are promptly reported to the Property Service Team and assist with ensuring H&S risk assessments are up to date and adhered to. What we are looking for Someone who values structure, confidentiality, and professionalism as much as they do empathy and support. You will be expected to handle sensitive personal information with the utmost discretion, in line with GDPR and safeguarding protocols. Maintaining client confidentiality is non-negotiable in this role. Please note you will be based at the hostel 5 days a week and will need the ability to travel as required. For more information about this role please see the Job Description/Person Specification. You will need • GCSEs (5 A-Cs or equivalent, including Maths and English)• Experience of working in a Housing, Supported Housing or Homelessness focused service• Experience of working with vulnerable people and people with complex needs Special Conditions • Full UK Driving Licence with access to a vehicle for work purposes• DBS CheckPublica is a unique place to work - we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs. What can we do for you • Flexible working arrangements (depending on the role)• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice• Health cash plan giving you cash back on health, dental and eye care• Pension scheme with a good employer contribution of 7% of your earnings• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues• Cycle to work scheme• Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars• Access to digital financial advice (covering your pension scheme, mortgages and other finances)• Generous sickness cover above statutory entitlements• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury• Life assurance, currently four times your annual salary• These are just a handful of the benefits that you can enjoy when you join us!To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It's important that we're a good fit for each other, so let us know what's important to you and why you want to work for Publica Group Ltd.Your application will not be considered if you have not provided a supporting statement, in addition to your CV.Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years' employment or education history (if applicable) and, in some cases, verification of criminal record.About The OrganisationYou will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
