31 jobs found

This role is full-time, 35 hours per week, with flexible working between 8am and 6pm. You'll complete an initial training period in the office, then move to 1-2 days a week on site. Your new role You'll join the Customer Resolution team as a Senior Complaints Handler, taking on complex and high-volume cases to support the team during a busy period. You'll lead on stage 1 and stage 2 investigations, using the Ombudsman portal, collating evidence, responding to information requests, and piecing together clear, accurate case documents for legal colleagues and solicitors. You'll manage sensitive cases end-to-end, ensuring evidence is gathered, analysed and presented in a way that meets regulatory standards. What you'll need to succeed Strong experience in complaints investigation, including evidence gathering and case analysis. Confidence using Ombudsman processes or similar regulatory portals. Ability to collate, structure and present evidence clearly for legal review. Experience in social housing or another regulated environment. Excellent written communication skills and the ability to produce clear, logical case documents. What you'll get in return Weekly Pay Flexible, weekday hours What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Complaints Call Handler You'll be required to work full-time in the office during the initial training and accreditation period. Once signed off, the role will move to a hybrid working model. Rate: 150 per day via umbrella, increasing to 165 per day following successful completion of training and accreditation Hours: 37.5 hours per week, Monday to Friday between 8:30am and 6:30pm Duration: Until December 2026, with strong potential for extension About the Role We are seeking experienced and customer-focused Call Handlers to join a busy Complaints Team within a leading financial services organisation based in Cardiff. This role is ideal for individuals who enjoy engaging with customers, investigating issues, and delivering fair and effective resolutions. Working in a regulated environment, you will be the first point of contact for customers wishing to raise a complaint or discuss an existing case. You'll play a vital role in gathering detailed information, managing customer expectations, and ensuring accurate records are maintained throughout the complaints process. This is an excellent opportunity to gain exposure to complex complaints handling, develop your understanding of financial products and regulations, and build valuable experience within a highly respected organisation. Key Responsibilities Take ownership of inbound complaint calls and enquiries from customers Provide updates on existing complaint cases and manage customer expectations throughout the process Handle approximately 20-30 detailed calls per day, ensuring a high level of professionalism and empathy Accurately record customer interactions and complaint details on internal systems Review information provided by customers and identify any additional evidence required Liaise with third parties and internal departments to gather information and support investigations Ensure all complaint information is captured accurately and in line with regulatory requirements Manage customer queries through to resolution, escalating where appropriate Maintain clear and professional communication with customers and stakeholders at all times Support the wider complaints team in meeting service level agreements and quality standards What We're Looking For Previous experience within a complaints, or case handling environment Experience within financial services, banking, insurance, pensions, or other regulated industries is highly desirable Strong understanding of treating customers fairly and delivering excellent customer outcomes Excellent verbal and written communication skills Ability to build rapport and gather key information confidently over the telephone Strong listening and questioning skills with a professional and empathetic approach Excellent attention to detail and accuracy when recording information Effective organisational and time-management skills Ability to manage multiple priorities in a fast-paced environment Competent IT skills and experience using customer management systems If you think this is the opportunity for you, apply now. Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

A growing business is looking for a permanent Complaints Team Manager to join its Complaints Operation and become part of the wider business. Staring early September, this hybrid leadership role will be based from our new Leeds city centre offices, and offers excellent training and development opportunities within a growing, supportive business. What's in it for you? The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day Hybrid working from our modern Leeds city centre office following your initial training period onsite Investment in training and development to support your career aspirations Pension scheme 33 Days annual holiday allowance (inclusive of Bank Holidays) Employee Discounts and Cashback Schemes Discounted Parking and local gym memberships Onsite refreshments provided As a Complaints Team Manager, you will: Work with a global, market-leading client within the Motor Finance sector Lead and motivate your team of Complaint Handlers and Administrators to investigate and resolve customer complaints relating to Vehicle Quality and service-related problems Act as a brand ambassador for the business and the end client, delivering a high standard of service at all times Produce Management Information reporting to analyse your team's performance What we're looking for in a Complaints Team Manager: We're keen to speak with candidates who have proven experience managing a Complaints Team or a Telephony Based Customer Service Team within a Motor Finance or similar Financial Service environment and who demonstrate a genuine passion for delivering excellent client outcomes. You will be able to demonstrate: Previous complaint or telephony-based team management experience A passion for coaching and developing your team A strong understanding of the industry and FCA regulations Management Information reporting and utilising data for performance management Ability to support and drive change to processes and working practices Alignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence A strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations Working hours Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week. No weekends or evening shifts required. To apply for this role as Complaints Team Manager, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

Claims Specialist - Insurance Central Bristol Hybrid Working (3 days office, 2 days home) 26,000 + Bonus up to 20% + Excellent Benefits Full Time 35 Hours per Week Monday to Friday Join a Leading Insurance Team Are you an experienced Claims Handler, Claims Assessor, or Insurance Professional looking for your next challenge? We're recruiting for a Claims Specialist to join a successful and well-established insurance business in Bristol. Working within a supportive team environment, you'll manage claims from start to finish, ensuring customers receive a fair, efficient, and professional service throughout their journey. This is an excellent opportunity for someone with insurance claims experience who enjoys problem-solving, decision-making, and delivering outstanding customer outcomes. The Role As a Claims Specialist, you'll be responsible for managing a varied caseload of insurance claims from initial notification through to final settlement. Key responsibilities include: Managing claims throughout the full lifecycle Reviewing information and assessing claims against policy terms and guidelines Making fair and accurate decisions while maintaining regulatory compliance Keeping customers informed throughout the claims process Liaising with third parties and relevant professionals when required Investigating and resolving customer queries and complaints Maintaining accurate case records and documentation Ensuring compliance with FCA regulations and data protection requirements About You We're interested in hearing from candidates with: Previous experience in a Claims Handler, Claims Assessor, Claims Specialist or similar insurance claims role A strong understanding of insurance claims processes and procedures Excellent attention to detail and analytical skills Strong written and verbal communication skills The ability to manage competing priorities effectively A positive, customer-focused approach Confidence making decisions and working independently What's in It for You? Hybrid working (3 days office / 2 days home) Up to 20% discretionary bonus 25 days holiday plus Bank Holidays Additional birthday leave Contributory pension scheme (up to 12%) Private medical insurance after probation Retail, fitness and lifestyle discounts Regular social events and team activities Modern Bristol office with excellent transport links Please click on apply or call Lucy at the Pertemps Bristol branch.

Claims Specialist - Insurance Central Bristol Hybrid Working (3 days office, 2 days home) £26,000 + Bonus up to 20% + Excellent Benefits Full Time 35 Hours per Week Monday to Friday Join a Leading Insurance Team Are you an experienced Claims Handler, Claims Assessor, or Insurance Professional looking for your next challenge? We're recruiting for a Claims Specialist to join a successful and well-established insurance business in Bristol. Working within a supportive team environment, you'll manage claims from start to finish, ensuring customers receive a fair, efficient, and professional service throughout their journey. This is an excellent opportunity for someone with insurance claims experience who enjoys problem-solving, decision-making, and delivering outstanding customer outcomes. The Role As a Claims Specialist, you'll be responsible for managing a varied caseload of insurance claims from initial notification through to final settlement. Key responsibilities include: Managing claims throughout the full lifecycle Reviewing information and assessing claims against policy terms and guidelines Making fair and accurate decisions while maintaining regulatory compliance Keeping customers informed throughout the claims process Liaising with third parties and relevant professionals when required Investigating and resolving customer queries and complaints Maintaining accurate case records and documentation Ensuring compliance with FCA regulations and data protection requirements About You We're interested in hearing from candidates with: Previous experience in a Claims Handler, Claims Assessor, Claims Specialist or similar insurance claims role A strong understanding of insurance claims processes and procedures Excellent attention to detail and analytical skills Strong written and verbal communication skills The ability to manage competing priorities effectively A positive, customer-focused approach Confidence making decisions and working independently What's in It for You? Hybrid working (3 days office / 2 days home) Up to 20% discretionary bonus 25 days holiday plus Bank Holidays Additional birthday leave Contributory pension scheme (up to 12%) Private medical insurance after probation Retail, fitness and lifestyle discounts Regular social events and team activities Modern Bristol office with excellent transport links Please click on apply or call Lucy at the Pertemps Bristol branch.

A growing business is looking for a number of new colleagues to join its Complaints Administration and Investigations Teams and become part of the wider business. Staring early September, these hybrid roles are based from our new Leeds city centre offices, and offer excellent training and development opportunities within a growing, supportive business. What's in it for you? The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day Hybrid working from our modern Leeds city centre office following your initial training period onsite Investment in training and development to support your career aspirations Pension scheme 33 Days annual holiday allowance (inclusive of Bank Holidays) Employee Discounts and Cashback Schemes Discounted Parking and local gym memberships Onsite refreshments provided As a Trainee Complaints Handler, you will: Act as the first point of contact for customer enquiries, handling calls, emails, and written correspondence professionally and courteously Provide progress updates and administrative support throughout the complaint journey, ensuring all case notes, actions, and outcomes are accurately recorded in real time Ensure all complaint logging, acknowledgements, and progress updates meet regulatory requirements and deadlines Investigate and resolve customer complaints relating to customer service and payment-related issues Act as a brand ambassador for the business and the end client, delivering a high standard of service at all times What we're looking for in a Trainee Complaints Handler We're keen to speak with candidates who have proven experience working within a Telephony or Complaint Handling role within a Financial Service environment and who demonstrate a genuine passion for delivering excellent client outcomes. You will be able to demonstrate: Experience in Complaints or Customer Service, preferably within a Regulated Financial Services Setting. Understanding of complaints environments and regulatory compliance. Excellent communication and interpersonal skills. Strong administrative skills and previous experience of updating Customer records and systems. Ability to work independently, prioritise tasks, and manage time effectively. Proficiency in Microsoft Office. Alignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence An outstanding work ethic combined with a desire for continuous learning and personal development, staying updated on best practices, emerging market trends, and regulatory changes. A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations Benefits Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week). No weekends or evening shifts required. To apply for this role as a Complaints Handler, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

Claims Handler - Insurance Central Bristol Hybrid (3 office / 2 home) £26,000 + up to 20% bonus + benefits Full-time Mon-Fri (35 hours, flexibility between 8am-6pm) The Role We're seeking an experienced Claims Handler to join a well-established insurance team in Bristol. You'll manage insurance claims end-to-end, ensuring fair, accurate and compliant outcomes in line with FCA regulations and internal policies . This is a hands-on role requiring strong claims experience and the ability to make sound decisions in a fast-paced environment. Key Responsibilities Manage insurance claims from initial notification through to settlement Assess claims and make decisions in line with policy terms and FCA guidelines Communicate with customers throughout the claims process, providing clear updates Handle queries and complaints through to resolution Maintain accurate and detailed case records Ensure compliance with regulatory and data protection requirements What We're Looking For Previous experience in a claims handling or claims assessor role (essential) Strong understanding of insurance claims processes Excellent attention to detail and accuracy Confident communication skills (written and verbal) Ability to manage workload and prioritise effectively Strong decision-making skills and a customer-focused approach Benefits Hybrid working (3 days office / 2 days remote) 25 days holiday + Bank Holidays + birthday off Discretionary bonus up to 20% Contributory pension (up to 12%) Private medical insurance (post-probation) Discounts across retail, fitness, and lifestyle Regular company social events Please click on apply.

Commercial Claims Handler London (Hybrid / Remote) Full time & Part Time considered. Our client is seeking an individual to join their organisation in a newly established Claims role. This is an excellent opportunity for someone with a solid background in claims, particularly construction liability , and also experience with UK property claims. Responsibilities include: Managing a caseload of claims Investigate each claim Assess claims against the policy terms and conditions. Conduct thorough investigations by contacting relevant parties and reviewing documentation. Attend claims meetings with insurers Identify potential fraud or suspicious claims and report accordingly Communicate claim status updates to Management Team Experience dealing with complaints would be desired. Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.

ROLE OVERVIEW The Collections case manager and insolvency support agent provides comprehensive administrative and operational support to the Collections and Insolvency function. The role is responsible for managing insolvency-related workflows, supporting debt recovery activity, maintaining accurate and up-to-date account records, and ensuring active coordination between internal teams, external insolvency practitioners, and debt collection agencies (DCAs). This role plays a key part in maintaining data accuracy, ensuring compliance with insolvency processes. Offering Remote Working KEY RESPONSIBILITIES Insolvency & Case Management Monitor and process daily insolvency updates Chase Insolvency Practitioners (IPs) for updates including the timing of any IVA dividends Bankruptcy progress updates Liquidation, Administration, and CVA status updates Assess IVA and CVA proposals and prepare recommendations for approval/rejection Submit Proof of Debt (POD) and proxy forms following approval Maintain all insolvency-related tasks under designated ownership within case management systems Ensure all DCA closure reports are uploaded to Box and appropriate next steps are completed Asset Tracing & Account Verification Conduct asset tracing activities including Credit file reviews Land Registry checks Support identification of recoverable assets and risk exposure Case Management Investigate and manage Direct Debit (DD) failures and cancelled mandates Set up new Direct Debits, ensuring correct task assignment within the administration workflow Support resolution of payment setup issues and mandate reinstatements Hande a portfolio of overdue accounts to recover failed direct debit payments Agree reduced payment plans and utilise soft skills when handling vulnerable customers over the phone/email Handle complaints and escalate unresolved complaints to the dedicated complaints handler Account & Documentation Management Process requests for: Statements of account and Loan agreements Manage incoming post related to collections and insolvency cases Ensure legal invoices are correctly allocated to accounts and that legal fee records are accurate and up to date Data management & Case Updates Allocate unassigned emails to the correct opportunities or cases Ensure Debt Collection Agency (DCA) cases are updated and all queries are responded to in a timely manner Maintain accuracy of account records across systems Reporting Provide weekly reporting to Head of Collections Collate and maintain quarterly lists of cases eligible for debt sale Provide daily updates to the collections performance/statistics channel to track performance and progress

Case Handler This role will include admin, clerical services specific to damp and mould non hazard cases Case Handler Hours will be Mon- Fri 8-4/9-5 Case Handler Experience of working with customers in public sector, organised, experience of case management and knowledge of Awaabs legislation required. Location is remote candidate will need there own car. Case Handler Our vision is to create communities where everyone has a safe home in a place where they're proud to live. We're big and we're local. Residents are at the heart of all we and we use our size to influence positive change in the areas where we operate. It's also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions, and words on a daily basis. As a valued member of the Southern Housing Team, you'll embrace our Values to inspire others as well as yourself to be. • Honest • Efficient • Accountable • Respectful • Trusted You'll demonstrate our HEART values in your behaviours. You'll: • Be authentic, open and transparent in your actions and words. • Believe that by working together we accomplish more, and work hard every day to improve services, efficiency and value for money. • Take responsibility for delivering excellence and own your own actions. • Embrace difference, and put our residents, colleagues and our partners are at the heart of all you do. • Do what you say you will and be relied upon to keep your promises. And, of course, show commitment to our approach to Equality Diversity & Inclusion, Health & Safety, Compliance and Code of Conduct policies and practices within Southern Housing. The role Reporting to the Project Manager (Damp & Mould), you will assist in ensuring that the organisation fulfils its zero-tolerance approach to damp and mould within its homes as outlined in the Southern Housing Damp and Mould Framework and Standard Operating Procedure. You will provide effective case handling of all Damp & Mould repair requests and provide admin support to the team of Specialist Surveyors, including diary management, appointment scheduling and general communication. The location You'll be based at one of our main offices in either Farringdon, Croydon, Isle of Wight, Maidstone or Sittingbourne, with the option for working in a hybrid way when appropriate and as agreed with your manager. What you'll be doing: • Case Handler Dealing and responding to all damp and mould enquiries received directly from residents or via colleagues. • Categorising the severity of the situation based on the Southern Housing Damp and Mould/ Repairs & Serious Health Conditions operating procedure. • Coordinating actions that are applicable to achieve a successful resolution. • Communicating with residents to provide support, guidance and advice around damp & mould management and prevention. • Ensure reports, enquiries and complaints are completed to deadline and compliant with standard operating procedure. • Interacting with key internal and external stakeholders. • Immediately escalating any Health & Safety/ reputational risks or concerns. • Coordinating and acting on any local authority enquiries. • Administrating compliance with the Housing Ombudsman Spotlight Report and Best Practice Action Plan. What you'll need: Knowledge & Experience • A logical, thorough, and analytical approach to problem solving. • Excellent written communication skills - able to present and communicate in a clear, succinct, and compelling manner. • Excellent people skills, demonstrates empathy with residents and avoids becoming defensive, passive, or aggressive when dealing with conflict. • Ability to manage expectations and be clear about what can and can't be done. • Ability to prioritise and organise competing demands. • Results oriented, works efficiently and accurately within set timescales. • Works well in a team environment, readily shares ideas, information and best practice with colleagues and partners. • Able to update key colleagues on progress with case load. • Can work flexibly, prioritise, and manage competing demands. Desirable: • Knowledge of the housing sector. • Ability to use reporting tools such as Power BI, etc. • Experience at attending internal and external meetings. • Awareness of Damp & Mould legislation and good practice. Skills • Excellent communication • Good level of IT and keyboard • Excellent collaboration • Creative problem solving • Multitasking Qualifications • GCSE English or relevant professional qualification • City & Guilds recognised IT and keyboard or similar qualification • NVQ (or equivalent) in Business Admin

Complaints Handler (Hybrid Working) Wigston, Leicestershire Hybrid Working 12.71 per hour Monday-Friday 3-Month Temporary Contract Complaints Handler Location: Wigston, Leicestershire (Hybrid Working) Pay: 12.71 per hour Hours: Monday-Friday, 9:00am-5:00pm Contract: 3 Months (Temporary) Start Date: 1st September We're recruiting on behalf of a well-established national organisation for an experienced Complaints Handler to join their customer relations team on an initial 3-month temporary contract. This is an excellent opportunity for someone with experience investigating and resolving formal complaints, particularly within financial services, banking, insurance, housing or other regulated environments. The role offers a hybrid working pattern following an initial induction period. The Role As a Complaints Handler, you'll manage complaints from initial receipt through to resolution, ensuring every case is investigated thoroughly and responded to professionally. You'll be responsible for reviewing information, liaising with internal departments, gathering evidence and producing well-written, empathetic response letters that meet company standards and timescales. This role requires excellent written communication, sound judgement and the ability to handle sensitive situations professionally. Key Responsibilities Acknowledge and log formal customer complaints. Investigate complaints by gathering information from internal teams. Review evidence and establish the facts of each case. Draft professional, clear and empathetic written complaint responses. Ensure complaints are resolved within agreed service levels. Maintain accurate records throughout the investigation process. Liaise with internal stakeholders to obtain information and updates. Escalate complex cases where appropriate. Identify trends and highlight opportunities for service improvement. About You We're looking for someone who is organised, analytical and confident dealing with complex customer issues. You'll ideally have experience working within a regulated environment where complaint handling and written communication are key. Essential Previous experience handling formal customer complaints. Excellent written communication and report-writing skills. Strong investigation and problem-solving abilities. High attention to detail. Confident using Microsoft Office. Ability to manage multiple cases and meet deadlines. Highly Desirable Experience within banking, financial services, insurance or credit control. Experience working for the Housing Ombudsman, Financial Ombudsman or another regulated complaints function. Experience interpreting policies, procedures and regulations. What's on Offer 12.71 per hour. Hybrid working. Monday-Friday, 9:00am-5:00pm. Immediate opportunity with a respected national organisation. Friendly and supportive team environment. Valuable experience within a professional complaints handling function. If you're an experienced Complaints Handler, Customer Resolution Advisor, Complaints Investigator, Case Handler, Customer Relations Advisor or Customer Complaints Officer looking for your next opportunity, we'd love to hear from you. Apply today for an immediate interview.

Job title: Commercial Claims Manager Salary: £50,000 per annum + Benefits Location: Birmingham OVERVIEW We are currently working with a leading global broker who due to expansion are recruiting for a Commercial Claims Manager to join their expanding team in Birningham. You will be responsible for leading a team of claims handlers, providing ongoing coaching, mentoring, and clear development pathways to build technical expertise and support career progression. RESPONSIBILITIES Lead and oversee the daily operations of the Claims team, ensuring the effective management of commercial claims and the delivery of a high-quality, customer-centric service. Support the development and execution of operational strategies, policies, and procedures, ensuring alignment with organisational goals and the consistent delivery of service excellence. Foster a high-performance culture built on accountability, continuous improvement, and professional development, setting clear expectations and leading by example. Analyse performance data, management information (MI), and operational trends to identify opportunities for improvement, partnering with the Claims Operations and Business Performance Manager to implement lasting efficiencies and enhancements. Work collaboratively with key internal stakeholders, including HR, Learning & Development, Broking, and Client Servicing teams, to strengthen team capability, engagement, and client satisfaction. Develop and maintain strong relationships with both internal and external stakeholders, supporting effective claims management, collaboration, and knowledge sharing. Handle and resolve client complaints promptly and professionally, ensuring compliance with regulatory requirements, internal policies, and service standards. EXPERIENCE Minimum of 3 years' experience in a leadership or managerial role within the commercial claims insurance market, with a proven track record of leading and developing high-performing teams. Cert CII desired not essential (or working towards). SKILLS Strong communication and interpersonal skills. Excellent organisational skills and attention to detail. Proficiency in relevant computer applications. If you have the relevant experience or know someone that does please contact me now on or email us at

Temporary Community Incident & Support Advisor - Immediate start Temporary Contract immediate start Mansfield - fully office based 15.50p.h. TurnerFox Recruitment is delighted to be recruiting on behalf of one of our valued clients for a number of Community Incident & Support Advisors . This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and genuinely enjoy helping people during challenging situations. You'll be joining a supportive team responsible for providing reassurance, practical guidance and exceptional customer service to residents affected by incidents, ensuring every enquiry is handled with empathy, professionalism and efficiency. The Role of Temporary Community Incident & Support Advisor As a Community Incident & Support Advisor, you'll be the first point of contact for residents via telephone and email, providing clear advice, gathering information and ensuring incidents are escalated quickly and accurately. No two days are the same, making this an ideal role for someone who enjoys problem solving, communicating with a wide range of people and remaining calm under pressure. Duties will include: Acting as the first point of contact for resident enquiries Handling telephone calls and email correspondence Recording accurate information on internal systems Assessing enquiries and escalating urgent issues where appropriate Providing reassurance and support to vulnerable or distressed customers Keeping residents updated throughout the incident process Working closely with internal teams to ensure a coordinated response Managing shared inboxes and responding within agreed service levels Logging complaints, compliments and customer feedback Maintaining confidentiality and handling sensitive information appropriately For the role of Temporary Community Incident & Support Advisor We're looking for someone who enjoys helping people and takes pride in delivering outstanding customer service. You'll ideally have: Previous experience dealing with complex, sensitive or emotionally challenging customer service enquiries, remaining calm, professional and empathetic at all times Previous customer service or contact centre experience Excellent communication skills, both written and verbal Strong listening and problem-solving abilities A calm, empathetic and professional manner The ability to prioritise a busy workload Good IT skills including Microsoft Office Experience dealing with difficult or sensitive situations would be advantageous Confidence working both independently and as part of a team What's on Offer? Immediate start available Supportive and friendly team environment Meaningful role making a real difference within local communities Opportunity to gain valuable public sector experience If you're passionate about customer service and want a role where your communication skills can genuinely make a difference, we'd love to hear from you. Apply today with your CV, and one of our consultants will be in touch. Unfortunately, due to the volume of applications received we are unable to provide individual feedback to all applicants. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion. Additional Customer Service Advisor / Customer Support Advisor / Contact Centre Advisor / Call Centre Advisor / Resident Liaison Officer / Customer Experience Advisor / Incident Coordinator / Community Support Advisor / Customer Care Advisor / Helpdesk Advisor / Service Desk Advisor / Complaints Handler / Customer Relations Advisor / Administrative Assistant / Office Administrator / Public Sector Customer Service / Frontline Customer Service / Client Support Advisor / Telephone Advisor / Email Support Advisor / Customer Contact Advisor / Customer Service Representative

Claims Manager - Commercial Claims Birmingham, Midlands Permanent Full-Time Lead, Develop and Make an Impact An established and growing insurance business is seeking an experienced Claims Manager to lead a high-performing Commercial Claims team. This is an excellent opportunity for a people-focused leader who is passionate about developing talent, driving performance, and creating a positive team culture. You'll have responsibility for leading a team of Claims Executives and Claims Handlers across multiple locations, ensuring exceptional service delivery while supporting the continued growth and development of your people. The Role As Claims Manager, you will take ownership of the day-to-day operation of the Commercial Claims function, providing leadership, coaching, and direction to ensure the team delivers outstanding outcomes for clients and the wider business. You will play a key role in building capability, improving performance, and embedding a culture of accountability, collaboration, and continuous improvement. Key responsibilities include: Leading, mentoring, and developing a team of Claims Executives and Handlers. Conducting regular performance reviews, 1-2-1s, coaching sessions, and development planning. Managing team performance, recruitment, succession planning, and skills development initiatives. Ensuring the efficient handling of commercial claims and delivery of a high-quality client service. Driving operational excellence through process improvement and effective use of management information and performance data. Working closely with stakeholders across HR, Learning & Development, Broking, Client Service, and Operations. Managing client complaints and ensuring compliance with regulatory requirements. Supporting the implementation of business strategy, policies, and operational objectives. About You We're looking for an experienced claims leader with a strong background in the commercial insurance market and a genuine passion for developing people. You'll bring: A minimum of 3 years' leadership or management experience within commercial insurance claims. A proven track record of leading, motivating, and developing high-performing teams. Strong knowledge of commercial claims handling and general insurance principles. Experience using MI, reporting tools, and performance data to drive decision-making and improvement. Excellent stakeholder management and communication skills. A collaborative and hands-on leadership style. Cert CII qualification (or actively working towards it). What's on Offer? Opportunity to lead a well-established and growing claims team. A highly visible leadership position with genuine influence on business performance. Supportive and collaborative working culture. Ongoing professional development and career progression opportunities. Competitive salary and benefits package. If you're an experienced Commercial Claims leader looking for a role where you can make a tangible impact on people, performance, and client outcomes, we'd love to hear from you.

Station Manager needed ASAP My client a busy growing airline are seeking a Station Manager to oversee and control all Ground Handling operations in accordance with agreed Handling contracts, Service Level Agreements (SLAs), and stringent safety requirements. You'll also be responsible for ensuring compliance with occupational health and safety standards sites under your supervision, in line with current procedures and the Health and Safety at Work program. Key Responsibilities : Supervise the services provided to the airlines clients at all stages of the passenger journey, ensuring compliance & quality standards. Maintain continuous control over the handling processes performed by the assistance organization at the station, ensuring adherence to quality, security, and safety standards. Oversee and control the performance of third-party assistance organizations. Coordinate passenger support in case of irregularities (transport, accommodation). Represent the airline to local authorities and various stakeholders at the station. Liaise with the Operations Control Center and other operational entities (Hotline, HUB, etc.). Report on station activity and escalate passenger complaints to relevant entities for resolution. Monitor the collection process for ancillary revenues (excess baggage, upgrades) at the station. Drive team performance: Coach and motivate team members to optimize operations, achieve service excellence, and maximize customer satisfaction. Desired Profile : Location: Candidates must be residents of the United Kingdom and legally authorized to work in the country. Experience: You must have a minimum of 5 years of experience within an airline or with a handler in a role such as Duty Officer, Supervisor, or Station Coordinator. You are agile, dynamic in the field with a very large capacity for learning. Key Skills : Strong leadership and excellent team management skills. Strong operational expertise in airport processes and regulatory compliance, including safety and security requirements Strong customer service acumen and the ability to manage complex situations. Proactivity and analytical thinking for decision-making under pressure. Disciplined Organization for Enhanced Operational Efficiency Technical Knowledge: Proficient in Load Control processes, aviation regulations, handling operations, and dangerous goods regulations. Personal Qualities: Agile, dynamic, and a hands-on individual with natural leadership abilities. Languages: Fluency in written and spoken English is mandatory for this position. Salary Up to 55,000 DOE Interested apply here or email (url removed)

Complaints Handler Salary: £24,500 per annum plus discretionary annual bonus Hours: Full time (37.5 hours per week) Location: Nottingham, hybrid contract Start date: 6th October 2025Shortlisted candidates will be required to attend an in-person interview on Friday 12th September. Please ensure you are available on this date before submitting your application. Shift patterns between Monday to Friday - 08:00 - 18:00 Training: Full induction training will be provided over 2 weeks, where you'll learn our systems, meet your new colleagues and learn what exceptional customer service means here at Domestic & General. Training will be Monday - Friday, 9am - 5.30pm. We'll provide all the equipment you need, but you must have broadband access.We are delighted to announce that Domestic and General are established in a new flagship operations hub on Station Street in Nottingham city centre.Domestic & General's purpose is to keep our customer's world running by delivering an essential service that never lets them down. We are on an exciting journey, transforming our business in line with the Group's Strategy outlined in an ambitious five-year plan.We are on the lookout for skilled professionals to join our Complaints department. If you have experience working in a customer handling role, preferably with experience of working in a complaint's environment and are looking for your next challenge, this could be your next role! About the role Working in our Complaints department you'll be a key point of contact for customers with insurance and / or service-related complaints. As a business which strives to provide fair and timely resolution for our customers, we want to ensure that their concerns are appropriately handled every time.Your main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly principles and FCA guidelines.You'll enjoy working in a fast-paced, vibrant and rewarding role alongside a brilliant and hard-working team. About you As a skilled customer service/complaints handler, ideally with experience in a regulated complaints environment, you'll always make sure that the customer's interest comes first whilst providing exceptional customer service. You'll have experience in both outbound and inbound calls, as well as supporting customers, taking ownership until a resolution.You understand the customer's perspective and have a natural ability to build a strong rapport, ensuring their complaint is resolved in a timely manner delivering a great customer outcome.The most successful Complaint Handlers champion the customer voice and pride themselves on customer satisfaction.Our Complaint Handlers will preferably have: Prior experience in a complaint handling role. Previous complaint handling experience within an FCA regulated business is ideal. Experience taking both outbound and inbound calls. Experience of supporting customer issues to an outcome. Passionate about providing the best resolution for the customer. Confidence in decision-making, under pressure. Ability to work autonomously and are self-motivated. A passion to deliver a first-class customer service. Enthusiasm for working in a fast-paced environment. Excellent communication and rapport building skills. Strong Microsoft Office experience with Word, Excel and PowerPoint. How you'll be rewarded Annual discretionary bonus. 33 days' annual leave (including bank holidays), with the option to buy 5 additional days each year. Save money at hundreds of retailers with our employee discounts. Discounted gym membership, online workout sessions, culinary classes and other fun activities. Regular incentives, with amazing prizes up for grabs. Investment in your career development through ongoing coaching and clearly defined opportunities to work towards. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Job Title: Financial Services Complaints Operations Resolutions Manager Department: Customer Resolutions Management Responsibility for: Management of Team Leaders and the Complaints Operation Reports to : Call Centre Manager Location: UK WAHA Contract Type: Full time ( 40 hours per week) Job Summary / Overview Main responsibilities of the role to manage, control and evaluate the correct functioning of an operation of Complaints Handlers, who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on managing the operation and Team Leaders, to feedback and gain insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Operations Manager, you will be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints from the client Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude

Complaints Handler - Banking & Financial Services (Remote) Teleperformance certified as great place to work UK in 2023! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector - You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry Start Dates : Nov 2025 Salary : £14.16 per hour Location : Work From Home Shifts : Full Time 8am-8pm Mon-Sat (Subject to Change) Training : 2 weeks then 2 weeks Grad Bay Contract : Permanent Background Checking : Right to Work in the UK Criminal Record Check Credit Check Any other associated checks Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Job Profile Summary A highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Communicates clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. Enjoys a fast paced environment and adapts well to change. Ensures adherence to policies, Training & Competence scheme and risk frameworks at all times whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Job Description Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues. Prepares routine letters, memoranda and reports for approval, while following up on pending issues. Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepares moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develops personal capabilities using existing formal and informal training opportunities. Processes and responds to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collects and prepares standard data related to ongoing issues. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Complaints Handler - Banking & Financial Services (Remote) Teleperformance certified as great place to work UK in 2023! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector - You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry Start Dates : Nov 2025 Salary : £14.16 per hour Location : Work From Home Shifts : Full Time 8am-8pm Mon-Sat (Subject to Change) Training : 2 weeks then 2 weeks Grad Bay Contract : Permanent Background Checking : Right to Work in the UK Criminal Record Check Credit Check Any other associated checks Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Job Profile Summary A highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Communicates clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. Enjoys a fast paced environment and adapts well to change. Ensures adherence to policies, Training & Competence scheme and risk frameworks at all times whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Job Description Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues. Prepares routine letters, memoranda and reports for approval, while following up on pending issues. Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepares moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develops personal capabilities using existing formal and informal training opportunities. Processes and responds to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collects and prepares standard data related to ongoing issues. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.