Job Title: Customer Support Advisor (Engineering) Location: Sheffield, S4 Salary: Circa 30,500 + Profit Share Bonus + Excellent Benefits Job type: Permanent, Full Time - Monday to Friday, 7:30am to 4:30pm At Kyocera, we provide high-quality tooling solutions and industrial consumables to manufacturers across a wide range of industries. As part of a global business with an excellent reputation, we're proud of the long-term relationships we've built with our customers by providing expert advice and outstanding service. We're looking for a friendly, organised and customer-focused individual to join our Internal Sales team. Whether you already have experience in engineering, manufacturing or tooling, or you're simply someone with excellent customer service skills who enjoys learning technical products, we'd love to hear from you. Full product training will be provided, so enthusiasm, a willingness to learn and a positive attitude are just as important as previous industry knowledge. About the role You'll become a trusted point of contact for our customers, helping them find the right products and ensuring they receive an excellent service from enquiry through to delivery. Your responsibilities will include: Responding to customer enquiries by phone and email Preparing quotations and following up with customers Processing customer orders and monitoring progress Supporting customers with product selection and technical queries Working closely with our external sales engineers to deliver excellent customer service Building long-term relationships with customers across a range of manufacturing industries Keeping customer information and sales records up to date About you We're looking for someone who enjoys working with people, solving problems and providing excellent customer service. You'll ideally have: Experience in a customer service, sales support or internal sales role Excellent communication skills and a confident telephone manner Strong organisational skills and the ability to manage multiple priorities Good IT skills, including Microsoft Office A positive, proactive and team-focused approach Experience within engineering, manufacturing, tooling or industrial products would be an advantage, but it is not essential. We provide full product training and are keen to hear from candidates who are eager to learn and develop within a technical environment. What you'll get in return Competitive salary Annual profit share bonus (subject to qualifying criteria) Private medical insurance Company pension Group life assurance Enhanced holiday allowance Full product training and ongoing development The opportunity to build a long-term career with a respected and growing international engineering business If you're looking for a varied role where you can combine customer service with technical learning and become part of a supportive team, we'd love to hear from you. Candidates with experience of; Technical Customer Service, Technical Sales Coordinator, Engineering Support Specialist, Internal Account Manager, Technical Estimator, Client Relationship Coordinator, Industrial Consumables Support, Tooling Applications Advisor, Sales Operations Administrator, CNC Tooling Support, MRO Support Specialist, Service Delivery Coordinator, Customer Success Lead, Product Support Specialist, Quotation Engineer, Aftersales Coordinator will also be considered for this role.
Aug 14, 2026
Full time
Job Title: Customer Support Advisor (Engineering) Location: Sheffield, S4 Salary: Circa 30,500 + Profit Share Bonus + Excellent Benefits Job type: Permanent, Full Time - Monday to Friday, 7:30am to 4:30pm At Kyocera, we provide high-quality tooling solutions and industrial consumables to manufacturers across a wide range of industries. As part of a global business with an excellent reputation, we're proud of the long-term relationships we've built with our customers by providing expert advice and outstanding service. We're looking for a friendly, organised and customer-focused individual to join our Internal Sales team. Whether you already have experience in engineering, manufacturing or tooling, or you're simply someone with excellent customer service skills who enjoys learning technical products, we'd love to hear from you. Full product training will be provided, so enthusiasm, a willingness to learn and a positive attitude are just as important as previous industry knowledge. About the role You'll become a trusted point of contact for our customers, helping them find the right products and ensuring they receive an excellent service from enquiry through to delivery. Your responsibilities will include: Responding to customer enquiries by phone and email Preparing quotations and following up with customers Processing customer orders and monitoring progress Supporting customers with product selection and technical queries Working closely with our external sales engineers to deliver excellent customer service Building long-term relationships with customers across a range of manufacturing industries Keeping customer information and sales records up to date About you We're looking for someone who enjoys working with people, solving problems and providing excellent customer service. You'll ideally have: Experience in a customer service, sales support or internal sales role Excellent communication skills and a confident telephone manner Strong organisational skills and the ability to manage multiple priorities Good IT skills, including Microsoft Office A positive, proactive and team-focused approach Experience within engineering, manufacturing, tooling or industrial products would be an advantage, but it is not essential. We provide full product training and are keen to hear from candidates who are eager to learn and develop within a technical environment. What you'll get in return Competitive salary Annual profit share bonus (subject to qualifying criteria) Private medical insurance Company pension Group life assurance Enhanced holiday allowance Full product training and ongoing development The opportunity to build a long-term career with a respected and growing international engineering business If you're looking for a varied role where you can combine customer service with technical learning and become part of a supportive team, we'd love to hear from you. Candidates with experience of; Technical Customer Service, Technical Sales Coordinator, Engineering Support Specialist, Internal Account Manager, Technical Estimator, Client Relationship Coordinator, Industrial Consumables Support, Tooling Applications Advisor, Sales Operations Administrator, CNC Tooling Support, MRO Support Specialist, Service Delivery Coordinator, Customer Success Lead, Product Support Specialist, Quotation Engineer, Aftersales Coordinator will also be considered for this role.
We're looking for an experienced Product Manager to lead retention, churn reduction, and customer lifetime value initiatives for a fast-growing subscription business. Client Details A leading beauty subscriptions business. Description Own retention and LTV strategy for the subscription customer journey Lead a high-velocity experimentation program across onboarding, engagement, churn prevention, and win-back experiences Identify churn signals and develop proactive product interventions before cancellation intent is locked in Define KPIs, measurement frameworks, and success metrics for retention and lifecycle performance Partner closely with Analytics to interpret cohort behavior, funnel performance, and customer trends Work with Design to shape UX flows, in-product messaging, and retention experiences Translate insights into product requirements, prioritization decisions, and roadmap execution Collaborate with Engineering to ensure strong instrumentation, tracking, and experiment integrity Align cross-functional stakeholders across Marketing, CX, Finance, and Operations to deliver a consistent customer experience Communicate experiment results, learnings, trade-offs, and next bets to leadership Profile 7+ years in Product Management with a focus on Retention in Ecommerce Experience working in Ecommerce Subscriptions business is essential for this role Proven success improving LTV, retention, engagement, or churn metrics in subscription-based businesses Strong experimentation background with A/B testing, hypothesis development, statistical analysis, and data-driven decision making Deep analytical capability with experience in cohort analysis, behavioral insights, and customer data interpretation Experience with product analytics and experimentation platforms Strong product judgment, prioritization skills, and ability to operate in ambiguity Ability to influence and lead cross-functional teams in fast-paced environments Commercial awareness including understanding of margin, COGS, and operational trade-offs Comfortable leveraging AI tools and LLMs to improve workflows, research, and product development Job Offer 80k - 90k + Bonus and Bens Fully Remote - can be based anywhere in Europe (Please note that this is a ongoing contract and will be paid as a freelancer or through your limited company)
Aug 14, 2026
Full time
We're looking for an experienced Product Manager to lead retention, churn reduction, and customer lifetime value initiatives for a fast-growing subscription business. Client Details A leading beauty subscriptions business. Description Own retention and LTV strategy for the subscription customer journey Lead a high-velocity experimentation program across onboarding, engagement, churn prevention, and win-back experiences Identify churn signals and develop proactive product interventions before cancellation intent is locked in Define KPIs, measurement frameworks, and success metrics for retention and lifecycle performance Partner closely with Analytics to interpret cohort behavior, funnel performance, and customer trends Work with Design to shape UX flows, in-product messaging, and retention experiences Translate insights into product requirements, prioritization decisions, and roadmap execution Collaborate with Engineering to ensure strong instrumentation, tracking, and experiment integrity Align cross-functional stakeholders across Marketing, CX, Finance, and Operations to deliver a consistent customer experience Communicate experiment results, learnings, trade-offs, and next bets to leadership Profile 7+ years in Product Management with a focus on Retention in Ecommerce Experience working in Ecommerce Subscriptions business is essential for this role Proven success improving LTV, retention, engagement, or churn metrics in subscription-based businesses Strong experimentation background with A/B testing, hypothesis development, statistical analysis, and data-driven decision making Deep analytical capability with experience in cohort analysis, behavioral insights, and customer data interpretation Experience with product analytics and experimentation platforms Strong product judgment, prioritization skills, and ability to operate in ambiguity Ability to influence and lead cross-functional teams in fast-paced environments Commercial awareness including understanding of margin, COGS, and operational trade-offs Comfortable leveraging AI tools and LLMs to improve workflows, research, and product development Job Offer 80k - 90k + Bonus and Bens Fully Remote - can be based anywhere in Europe (Please note that this is a ongoing contract and will be paid as a freelancer or through your limited company)
Human Factors Specialist - Rail Operations Location: Flexible UK location, with regular national travel to operational and maintenance sites Salary: £45,000-£60,000 depending on experience Employment: Permanent Reporting to: Head of Safety Greys Specialist Recruitment is supporting a national rail-services organisation in appointing a Human Factors Specialist. This is an applied Human Factors role, not a general Health and Safety position. You will provide technical expertise to operational managers and HSEQ teams, supporting the Head of Safety with the tactical delivery of a national Human Factors Strategy. Strategic ownership remains with the Head of Safety. You will translate that strategy into assessments, improvement programmes, coaching, assurance, performance data and measurable change. Academic knowledge alone is insufficient: you must demonstrate practical application of recognised Human Factors methods in a complex operational environment. The role Working across rail operations and maintenance, you will embed Human Factors into operational risk, investigations, organisational change, fatigue, ergonomics, workforce development and continuous improvement. Key responsibilities: Develop Human Factors standards within the Safety Management System. Support operational and maintenance assessments covering workstation design, shift patterns and work processes. Embed Human Factors into expansion initiatives and organisational-change assessments. Manage improvement projects, action plans and recommendations through to completion. Facilitate Learning Teams and support investigations using Human Factors techniques. Embed Human Factors reviews into high-potential investigations and report recurring learning themes. Support fatigue, workload and ergonomics programmes. Produce reports, dashboards, KPIs and trend analysis for HSEQ reviews and senior safety governance. Develop toolbox talks, awareness materials, standards, templates and guidance. Coach managers and build internal Human Factors capability. Represent the organisation in internal projects and industry working groups. Travel to UK operational and maintenance sites as required. Essential requirements You must have: A bachelor's degree in Human Factors, Ergonomics, Psychology or a closely related discipline. Experience supporting operational-improvement initiatives. Working knowledge of Human Factors principles in complex environments. Practical experience applying at least one recognised Human Factors method. Strong written and verbal communication skills, including presenting technical findings to non-specialists. The ability to collaborate and influence across operational and technical functions. Proficiency in Microsoft Office and relevant data-analysis software. Willingness and ability to travel regularly across the UK. Your CV must demonstrate practical use of one or more of: HEART. SHERPA. Task analysis. Workload analysis. Learning Teams. Human error analysis. Ergonomic assessments. General Health and Safety experience without applied Human Factors knowledge will not be sufficient. Desirable experience Rail, transport, engineering or another high-hazard industry. Transport-sector safety regulations and standards. RSSB Human Factors guidance and ORR RM3. Safety Management Systems. Operational or safety investigations. User-experience research and turning findings into practical recommendations. Microsoft Power BI, dashboards and trend analysis. Working with operational, engineering or maintenance teams. Rail experience is advantageous but not essential. Relevant Human Factors experience from another complex engineering, transport or high-hazard environment will be considered. First-year priorities You will help: Complete a Human Factors maturity assessment, gain approval for an improvement plan and establish an annual programme. Review the ten highest operational risks, implement recommendations and present progress to senior safety governance. Embed Human Factors review into high-potential investigations and report learning themes quarterly. Build capability through manager coaching, toolbox talks and learning sessions. Deliver planned initiatives, report KPIs monthly, track benefits and close agreed actions. Stakeholders and approach You will work with senior safety and ESG leaders, depot and production leadership, fleet engineering, operations, HSEQ, HR, Occupational Health and Learning and Development. External relationships may include RSSB, ORR, Network Rail, train operators, industry groups, contractors and universities. You must build collaborative relationships, challenge constructively, use evidence and influence without direct authority. Visible safety leadership, integrity and the ability to translate technical principles into practical improvements are essential. Why apply? This is an opportunity to apply Human Factors expertise across a complex national rail environment and improve safety, operational effectiveness and workforce wellbeing. The portfolio covers operational risk, investigations, fatigue, ergonomics, organisational change, safety culture, training and data, with clear first-year objectives and senior stakeholder exposure. Please apply with a CV showing your relevant degree, operational environments, applied Human Factors methods, assessments or improvement programmes, stakeholder experience, location and ability to travel nationally. All applications will be handled confidentially. Please contact Max Painter.
Aug 14, 2026
Full time
Human Factors Specialist - Rail Operations Location: Flexible UK location, with regular national travel to operational and maintenance sites Salary: £45,000-£60,000 depending on experience Employment: Permanent Reporting to: Head of Safety Greys Specialist Recruitment is supporting a national rail-services organisation in appointing a Human Factors Specialist. This is an applied Human Factors role, not a general Health and Safety position. You will provide technical expertise to operational managers and HSEQ teams, supporting the Head of Safety with the tactical delivery of a national Human Factors Strategy. Strategic ownership remains with the Head of Safety. You will translate that strategy into assessments, improvement programmes, coaching, assurance, performance data and measurable change. Academic knowledge alone is insufficient: you must demonstrate practical application of recognised Human Factors methods in a complex operational environment. The role Working across rail operations and maintenance, you will embed Human Factors into operational risk, investigations, organisational change, fatigue, ergonomics, workforce development and continuous improvement. Key responsibilities: Develop Human Factors standards within the Safety Management System. Support operational and maintenance assessments covering workstation design, shift patterns and work processes. Embed Human Factors into expansion initiatives and organisational-change assessments. Manage improvement projects, action plans and recommendations through to completion. Facilitate Learning Teams and support investigations using Human Factors techniques. Embed Human Factors reviews into high-potential investigations and report recurring learning themes. Support fatigue, workload and ergonomics programmes. Produce reports, dashboards, KPIs and trend analysis for HSEQ reviews and senior safety governance. Develop toolbox talks, awareness materials, standards, templates and guidance. Coach managers and build internal Human Factors capability. Represent the organisation in internal projects and industry working groups. Travel to UK operational and maintenance sites as required. Essential requirements You must have: A bachelor's degree in Human Factors, Ergonomics, Psychology or a closely related discipline. Experience supporting operational-improvement initiatives. Working knowledge of Human Factors principles in complex environments. Practical experience applying at least one recognised Human Factors method. Strong written and verbal communication skills, including presenting technical findings to non-specialists. The ability to collaborate and influence across operational and technical functions. Proficiency in Microsoft Office and relevant data-analysis software. Willingness and ability to travel regularly across the UK. Your CV must demonstrate practical use of one or more of: HEART. SHERPA. Task analysis. Workload analysis. Learning Teams. Human error analysis. Ergonomic assessments. General Health and Safety experience without applied Human Factors knowledge will not be sufficient. Desirable experience Rail, transport, engineering or another high-hazard industry. Transport-sector safety regulations and standards. RSSB Human Factors guidance and ORR RM3. Safety Management Systems. Operational or safety investigations. User-experience research and turning findings into practical recommendations. Microsoft Power BI, dashboards and trend analysis. Working with operational, engineering or maintenance teams. Rail experience is advantageous but not essential. Relevant Human Factors experience from another complex engineering, transport or high-hazard environment will be considered. First-year priorities You will help: Complete a Human Factors maturity assessment, gain approval for an improvement plan and establish an annual programme. Review the ten highest operational risks, implement recommendations and present progress to senior safety governance. Embed Human Factors review into high-potential investigations and report learning themes quarterly. Build capability through manager coaching, toolbox talks and learning sessions. Deliver planned initiatives, report KPIs monthly, track benefits and close agreed actions. Stakeholders and approach You will work with senior safety and ESG leaders, depot and production leadership, fleet engineering, operations, HSEQ, HR, Occupational Health and Learning and Development. External relationships may include RSSB, ORR, Network Rail, train operators, industry groups, contractors and universities. You must build collaborative relationships, challenge constructively, use evidence and influence without direct authority. Visible safety leadership, integrity and the ability to translate technical principles into practical improvements are essential. Why apply? This is an opportunity to apply Human Factors expertise across a complex national rail environment and improve safety, operational effectiveness and workforce wellbeing. The portfolio covers operational risk, investigations, fatigue, ergonomics, organisational change, safety culture, training and data, with clear first-year objectives and senior stakeholder exposure. Please apply with a CV showing your relevant degree, operational environments, applied Human Factors methods, assessments or improvement programmes, stakeholder experience, location and ability to travel nationally. All applications will be handled confidentially. Please contact Max Painter.
TPS Parts Sales Executive We have an exciting new opportunity for a Parts Sales Executive to join our growing TPS business in Leeds. Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. As a Parts Advisor you will be working with the Sales Manager and team to deliver excellent service to our Customers and achieve the sales objectives of the Centre Parts interpretation & identification is a key element of this role, parts experience or motor mechanical knowledge would be an advantage but is not essential. What are we looking for? A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment Passion for providing a great customer service experience Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis Excellent attention to detail and accurate record-keeping IT literate, preferably with a good working knowledge of MS Excel What we can offer you: A genuine platform for you to develop your career and skills through our industry leading training and development programmes. A Volkswagen Group induction programme that provides you all of the knowledge for you to excel in the workplace An honest and trustworthy place of work with an opportunity to join an exceptionally knowledgeable team of industry professionals Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Aug 14, 2026
Full time
TPS Parts Sales Executive We have an exciting new opportunity for a Parts Sales Executive to join our growing TPS business in Leeds. Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. As a Parts Advisor you will be working with the Sales Manager and team to deliver excellent service to our Customers and achieve the sales objectives of the Centre Parts interpretation & identification is a key element of this role, parts experience or motor mechanical knowledge would be an advantage but is not essential. What are we looking for? A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment Passion for providing a great customer service experience Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis Excellent attention to detail and accurate record-keeping IT literate, preferably with a good working knowledge of MS Excel What we can offer you: A genuine platform for you to develop your career and skills through our industry leading training and development programmes. A Volkswagen Group induction programme that provides you all of the knowledge for you to excel in the workplace An honest and trustworthy place of work with an opportunity to join an exceptionally knowledgeable team of industry professionals Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Hybrid, 3 days in the office, South East Motorsport hospitality builds, global brand activations, esports launches, touring exhibitions across multiple countries, this is the breadth of project work a Junior Event Production Manager steps into at this agency. If you have hands-on production experience and you are ready to take ownership of delivery end-to-end, this is a role worth paying attention to. - Hands-on exposure to F1 hospitality production and international event logistics from day one. - Variety across project formats: hospitality builds, exhibitions, esports activations and multi-location touring roadshows. - Access to in-house warehouse, workshop and AV equipment, so you learn across the full production process. - A boutique, growing team where junior talent is visible and progression happens quickly. The Company This is a creative-first agency with a strong reputation in premium experiential events and F1 hospitality, a sector that makes up the majority of their output. Retained relationships with global blue-chip brands have been in place for years, and the business is actively growing rather than standing still. An in-house creative team, account function, warehouse, workshop and AV stock all sit under one roof, which means genuine collaboration and real hands-on learning, exactly the environment a Junior Production Manager can thrive in. The team is boutique in size, which means your work is noticed. The Role As Junior Event Production Manager, you will support delivery across a varied portfolio of experiential events, F1 hospitality builds and international exhibitions, working closely with the wider production team. - Support production management across F1 hospitality environments and experiential events. - Manage event logistics including asset prep, shipping, crew coordination and pack-down. - Work across multiple locations and international touring delivery, including cross-border shipments. - Liaise with creative, account and supplier teams throughout the project lifecycle. - Assist with pre-production planning, kit builds and spec kit management. - Contribute to onsite delivery, health and safety checks, and post-event wrap. The Candidate You will have a solid grounding in event production and be ready to step up. The Junior Production Manager role suits someone who knows how live delivery works and wants to own more of it. - Experience in experiential events, exhibitions or event production delivery. - Practical understanding of event logistics, asset management and shipping. - Comfortable working across multiple locations and international touring schedules. - Strong problem-solving skills in complex, multi-discipline production environments. - Confident communicating across creative, account and supplier teams. Experience in F1 hospitality or familiarity with bespoke build environments is beneficial but not essential. A background in budget tracking or international shipping documentation would also be an advantage, though not a requirement. What matters most is a practical, adaptable approach and a genuine interest in building a career in production management as a Junior Production Manager. In return you will get hybrid working, exposure to F1 hospitality and a wide range of experiential events, and a team where good work gets noticed quickly. First interviews are being lined up now, so send your application across and we will be in touch shortly. Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions. If this position isn't quite what you're looking for please visit live-recruitment.co.uk to view all of the opportunities we are recruiting. As a specialist events recruitment agency we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well-being, abilities, and neurodiversity. We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know. Vacancy Ref: DP18486
Aug 14, 2026
Full time
Hybrid, 3 days in the office, South East Motorsport hospitality builds, global brand activations, esports launches, touring exhibitions across multiple countries, this is the breadth of project work a Junior Event Production Manager steps into at this agency. If you have hands-on production experience and you are ready to take ownership of delivery end-to-end, this is a role worth paying attention to. - Hands-on exposure to F1 hospitality production and international event logistics from day one. - Variety across project formats: hospitality builds, exhibitions, esports activations and multi-location touring roadshows. - Access to in-house warehouse, workshop and AV equipment, so you learn across the full production process. - A boutique, growing team where junior talent is visible and progression happens quickly. The Company This is a creative-first agency with a strong reputation in premium experiential events and F1 hospitality, a sector that makes up the majority of their output. Retained relationships with global blue-chip brands have been in place for years, and the business is actively growing rather than standing still. An in-house creative team, account function, warehouse, workshop and AV stock all sit under one roof, which means genuine collaboration and real hands-on learning, exactly the environment a Junior Production Manager can thrive in. The team is boutique in size, which means your work is noticed. The Role As Junior Event Production Manager, you will support delivery across a varied portfolio of experiential events, F1 hospitality builds and international exhibitions, working closely with the wider production team. - Support production management across F1 hospitality environments and experiential events. - Manage event logistics including asset prep, shipping, crew coordination and pack-down. - Work across multiple locations and international touring delivery, including cross-border shipments. - Liaise with creative, account and supplier teams throughout the project lifecycle. - Assist with pre-production planning, kit builds and spec kit management. - Contribute to onsite delivery, health and safety checks, and post-event wrap. The Candidate You will have a solid grounding in event production and be ready to step up. The Junior Production Manager role suits someone who knows how live delivery works and wants to own more of it. - Experience in experiential events, exhibitions or event production delivery. - Practical understanding of event logistics, asset management and shipping. - Comfortable working across multiple locations and international touring schedules. - Strong problem-solving skills in complex, multi-discipline production environments. - Confident communicating across creative, account and supplier teams. Experience in F1 hospitality or familiarity with bespoke build environments is beneficial but not essential. A background in budget tracking or international shipping documentation would also be an advantage, though not a requirement. What matters most is a practical, adaptable approach and a genuine interest in building a career in production management as a Junior Production Manager. In return you will get hybrid working, exposure to F1 hospitality and a wide range of experiential events, and a team where good work gets noticed quickly. First interviews are being lined up now, so send your application across and we will be in touch shortly. Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions. If this position isn't quite what you're looking for please visit live-recruitment.co.uk to view all of the opportunities we are recruiting. As a specialist events recruitment agency we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well-being, abilities, and neurodiversity. We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know. Vacancy Ref: DP18486
AWS AI Architect 6-Month contract - Inside IR35 - market rate Guildford based - hybrid working - 3 days a week on site Insurance sector What you'll be doing Design and deliver innovative Agentic AI solutions that address client challenges and create measurable business value. Lead the architecture and implementation of autonomous and multi-agent AI systems using hyperscaler AI platforms, with a strong preference for AWS-native services and patterns. Collaborate with business, technology and delivery teams to integrate AI capabilities into enterprise applications, workflows and operating models. Demonstrate modern AI and Agentic AI solutions to clients, clearly articulating technical capabilities, business outcomes and implementation approaches. Translate high-level solution concepts into actionable architecture, design and delivery guidance for engineering teams. Design and implement AI-powered assistants, agents and intelligent workflow solutions leveraging RAG and advanced orchestration techniques. Evaluate emerging AI technologies, frameworks and industry trends to drive innovation and best practice. Provide technical leadership, mentoring and guidance to project teams, promoting excellence in AI solution delivery. What you'll bring Minimum 6 years' experience in Solution Architecture, including at least 2-3 years focused on AI, Generative AI and Agentic AI solutions. Proven experience designing and delivering production-grade Agentic AI solutions on hyperscaler cloud platforms, with AWS experience strongly preferred (e.g., Bedrock, Lambda, Step Functions and related AI services). Hands-on experience implementing AI agents, multi-agent systems, intelligent workflow automation, RAG architectures and AI-powered assistants in enterprise environments. Strong knowledge of agentic frameworks and orchestration technologies such as LangGraph, AutoGen, CrewAI, Agent Development Kit (ADK) or equivalent. Experience with AI engineering platforms including AWS Bedrock, Azure AI Foundry and/or Google Vertex AI. Ability to engage confidently with senior stakeholders, communicate complex AI concepts clearly, and demonstrate business value to clients. Experience within the insurance sector is preferred, with an understanding of industry challenges, processes and regulatory considerations. Strong problem-solving, leadership and consulting skills, with a passion for innovation and continuous learning. Eligibility for SC clearance is highly desirable. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Aug 14, 2026
Contractor
AWS AI Architect 6-Month contract - Inside IR35 - market rate Guildford based - hybrid working - 3 days a week on site Insurance sector What you'll be doing Design and deliver innovative Agentic AI solutions that address client challenges and create measurable business value. Lead the architecture and implementation of autonomous and multi-agent AI systems using hyperscaler AI platforms, with a strong preference for AWS-native services and patterns. Collaborate with business, technology and delivery teams to integrate AI capabilities into enterprise applications, workflows and operating models. Demonstrate modern AI and Agentic AI solutions to clients, clearly articulating technical capabilities, business outcomes and implementation approaches. Translate high-level solution concepts into actionable architecture, design and delivery guidance for engineering teams. Design and implement AI-powered assistants, agents and intelligent workflow solutions leveraging RAG and advanced orchestration techniques. Evaluate emerging AI technologies, frameworks and industry trends to drive innovation and best practice. Provide technical leadership, mentoring and guidance to project teams, promoting excellence in AI solution delivery. What you'll bring Minimum 6 years' experience in Solution Architecture, including at least 2-3 years focused on AI, Generative AI and Agentic AI solutions. Proven experience designing and delivering production-grade Agentic AI solutions on hyperscaler cloud platforms, with AWS experience strongly preferred (e.g., Bedrock, Lambda, Step Functions and related AI services). Hands-on experience implementing AI agents, multi-agent systems, intelligent workflow automation, RAG architectures and AI-powered assistants in enterprise environments. Strong knowledge of agentic frameworks and orchestration technologies such as LangGraph, AutoGen, CrewAI, Agent Development Kit (ADK) or equivalent. Experience with AI engineering platforms including AWS Bedrock, Azure AI Foundry and/or Google Vertex AI. Ability to engage confidently with senior stakeholders, communicate complex AI concepts clearly, and demonstrate business value to clients. Experience within the insurance sector is preferred, with an understanding of industry challenges, processes and regulatory considerations. Strong problem-solving, leadership and consulting skills, with a passion for innovation and continuous learning. Eligibility for SC clearance is highly desirable. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Morson Edge are currently recruiting for a Planning & training Support Administrator to be based out of RNAS Yeovilton on a permanent basis. JOB PURPOSE in this role you will support the Delivery of Training and business-related activities at the Wildcat Training Centre (WTC); in particular the preparation, programming and coordination of all aspects of AW Wildcat Helicopter Courses with the Army, Royal Navy and other agencies. MAIN ACTIVITIES AND TASKS Main Duties: To fully assist the Course Planning & Training Coordinator, including the running of the Flight Planning Room. To conduct training support administration tasks at any time within the WTC opening times, and rostered shift pattern. To deputise for the Course Planning & Training Coordinator during their absence, completing all tasks with the JRD for that role. To support the preparation of all Course Training Schedules and all related supporting documentation, including completing student administration of the Learning Content Management System (LCMS) for all Wildcat courses, as tasked by Line Management. Assist with the population and maintenance of all schedules, including displayed programmes, within TMIS and all other areas of coordination and information. Assist with archiving training data and maintenance of the library of past events. To liaise with the CI/LAI/LGI for student assessment schedules. To receive training and Continued Personal Development (CPD) as required by Line Management. Reporting: To assist with pre and post course documentation and reporting, including the production of periodic reports for courses. To be a LCMS operator, recording training events as required, initiating and recording faults and provide assistance to Engineering with fault diagnosis as required. To assist with the organisation & running of the courseware library; to include the recording of holdings of that which is in use or has been archived, including any that has been returned. Training Service: Order student courseware, as required and agreed by contract. To maintain a library of courseware and distribute to classrooms/instructors in readiness for courses. Acting as a supporting trainer for all Course Planners, AW & Military, to enable effective and efficient use of all planning and coordination tools, including LCMS administration activities. Conduct husbandry of instructional equipment and classroom posters in all training accommodation. To undertake secondary duties as required by line management, including, but not limited to, visits. Fully contribute to the Training Service reporting requirements. To assist with the invigilation of formative & summative exams. Reception/Administration: To provide cover on reception when tasked by the TSDM. To assist the Senior Administrator with administrative tasks, particularly those aligned to course admin when tasked by the TSDM. KNOWLEDGE SKILLS AND EXPERIENCE A sound understanding of a customer training environment, including working to contract delivery and schedule requirements, processes and procedures. Experience of working within a training service and knowledge of the processes and procedures required to enable such a service. An understanding of the complexities of delivering a Training Service against course training plans and of the management of multiple synthetic training devices. Driving License. Ability to communicate effectively. Ability to work unsupervised, to demanding deadlines. Determination to assist in developing a groundbreaking Training Service of the highest quality and standards. Excellent interpersonal skills, with experience of dealing with a range of customers, inc Front Line Command representatives. Ability to seek out, implement and maintain, Best Practice from all relevant AW training facilities. PC literacy with knowledge of Microsoft Office applications. DIMENSIONS Planning and Training Administrators are to be prepared to attend courses for personal development and instruction in new equipment, away from site if necessary. The Planning and Training Support Administrators are responsible to the Planning and Training Support Co-Ordinators in regards to all day to day programme activities and scheduling of work The Planning and Training Support Administrators report to the CI who is the line manager and is responsible for Personal Development Reviews. If this role is of interest please Apply below or contact Alex on (url removed) for more details
Aug 14, 2026
Full time
Morson Edge are currently recruiting for a Planning & training Support Administrator to be based out of RNAS Yeovilton on a permanent basis. JOB PURPOSE in this role you will support the Delivery of Training and business-related activities at the Wildcat Training Centre (WTC); in particular the preparation, programming and coordination of all aspects of AW Wildcat Helicopter Courses with the Army, Royal Navy and other agencies. MAIN ACTIVITIES AND TASKS Main Duties: To fully assist the Course Planning & Training Coordinator, including the running of the Flight Planning Room. To conduct training support administration tasks at any time within the WTC opening times, and rostered shift pattern. To deputise for the Course Planning & Training Coordinator during their absence, completing all tasks with the JRD for that role. To support the preparation of all Course Training Schedules and all related supporting documentation, including completing student administration of the Learning Content Management System (LCMS) for all Wildcat courses, as tasked by Line Management. Assist with the population and maintenance of all schedules, including displayed programmes, within TMIS and all other areas of coordination and information. Assist with archiving training data and maintenance of the library of past events. To liaise with the CI/LAI/LGI for student assessment schedules. To receive training and Continued Personal Development (CPD) as required by Line Management. Reporting: To assist with pre and post course documentation and reporting, including the production of periodic reports for courses. To be a LCMS operator, recording training events as required, initiating and recording faults and provide assistance to Engineering with fault diagnosis as required. To assist with the organisation & running of the courseware library; to include the recording of holdings of that which is in use or has been archived, including any that has been returned. Training Service: Order student courseware, as required and agreed by contract. To maintain a library of courseware and distribute to classrooms/instructors in readiness for courses. Acting as a supporting trainer for all Course Planners, AW & Military, to enable effective and efficient use of all planning and coordination tools, including LCMS administration activities. Conduct husbandry of instructional equipment and classroom posters in all training accommodation. To undertake secondary duties as required by line management, including, but not limited to, visits. Fully contribute to the Training Service reporting requirements. To assist with the invigilation of formative & summative exams. Reception/Administration: To provide cover on reception when tasked by the TSDM. To assist the Senior Administrator with administrative tasks, particularly those aligned to course admin when tasked by the TSDM. KNOWLEDGE SKILLS AND EXPERIENCE A sound understanding of a customer training environment, including working to contract delivery and schedule requirements, processes and procedures. Experience of working within a training service and knowledge of the processes and procedures required to enable such a service. An understanding of the complexities of delivering a Training Service against course training plans and of the management of multiple synthetic training devices. Driving License. Ability to communicate effectively. Ability to work unsupervised, to demanding deadlines. Determination to assist in developing a groundbreaking Training Service of the highest quality and standards. Excellent interpersonal skills, with experience of dealing with a range of customers, inc Front Line Command representatives. Ability to seek out, implement and maintain, Best Practice from all relevant AW training facilities. PC literacy with knowledge of Microsoft Office applications. DIMENSIONS Planning and Training Administrators are to be prepared to attend courses for personal development and instruction in new equipment, away from site if necessary. The Planning and Training Support Administrators are responsible to the Planning and Training Support Co-Ordinators in regards to all day to day programme activities and scheduling of work The Planning and Training Support Administrators report to the CI who is the line manager and is responsible for Personal Development Reviews. If this role is of interest please Apply below or contact Alex on (url removed) for more details
Immediate Start Love great design? Have an eye for the tiny details other people miss? If you're building your career in creative artwork and want the chance to sharpen your skills across brilliant brands, this could be a great next move. Join the growing team at Rise & Amplify: an Altrincham-based creative and web agency working with global brands and bold challengers. We help ambitious brands cut through the noise with sharp strategy, standout creative and consistent delivery. No fluff, no jargon - just work that gets brands noticed, remembered and chosen. We're looking for a Junior / Mid Creative Artworker with strong Adobe skills, a great eye for detail and the enthusiasm to learn from an experienced creative team while producing high-quality work across print and digital. The Role at a Glance Junior / Mid Creative Artworker Altrincham, Greater Manchester Hybrid Working Initial 12 Weeks Studio Based, Then 2 Days Home / 3 Days Studio £28,000 - £30,000 DOE 15 Month Fixed Term Contract - Maternity Cover Start Date: Immediately Hours: Flexible working between core hours of 10am-4pm Your Background / Skills: Creative Artworking, Adobe Creative Suite, Illustrator, InDesign, Photoshop, Print Artwork, Digital Artwork, Brand Assets, Design, Attention to Detail Who We Are Rise & Amplify is an independent creative and digital agency based in Altrincham, helping global brands and fearless challengers get noticed, remembered and chosen. We combine sharp strategy, standout creative and consistently high-quality delivery to produce work that genuinely performs. You'll join a friendly, collaborative studio where you'll have the opportunity to work across an exciting variety of brands, projects and formats while learning from experienced designers and artworkers around you. The Opportunity This is first and foremost an Artworker role and a brilliant opportunity to develop your career within a busy creative agency. Working alongside our Studio Manager and Senior Designers, you'll help turn existing creative concepts and brand assets into polished, accurate artwork ready for print and digital delivery. You'll resize, adapt and prepare creative across multiple formats, check files carefully and make sure everything that leaves the studio meets the standards our clients expect. You won't be expected to arrive knowing everything. What matters is that you already have good foundations, understand the importance of accurate artwork and genuinely want to develop your technical and creative production skills. Where You'll Add Value • Produce accurate, high-quality artwork for print and digital projects. • Resize and adapt existing creative across different formats, platforms and deliverables. • Work with established brand assets and guidelines to maintain consistency. • Prepare files correctly for print and digital production. • Support Senior Designers and the Studio Manager across live client projects. • Carry out careful artwork and quality checks before files are delivered. • Use Adobe Illustrator, InDesign and Photoshop as part of your everyday work. • Help create and adapt graphics for campaigns, social media, digital and marketing materials. • Manage your workload across multiple projects and deadlines with support from the wider studio team. • Ask questions, take feedback positively and continually develop your artwork and production skills. • Get involved, contribute ideas and become an active part of a collaborative creative studio. About You You're at the earlier stages of your creative career but already know that good artwork is about much more than making something look nice. You notice alignment, spacing, typography and consistency. You enjoy taking creative work and making sure it's polished, accurate and ready to go. You're also keen to learn. You'll likely bring: • Around 1-2 years' experience within an Artworking, Graphic Design or similar creative production role. • Some experience within a creative agency, design studio or similarly fast-paced creative environment would be advantageous. • Good working knowledge of Adobe Creative Suite, particularly Illustrator, InDesign and Photoshop. • Some experience preparing artwork for print and/or digital output. • A good eye for layout, typography and visual consistency. • Excellent attention to detail and pride in producing accurate work. • Good organisation with the ability to work across multiple briefs and deadlines. • A positive, proactive approach and willingness to learn from more experienced members of the team. • Good communication skills and a collaborative approach to working with others. Experience with After Effects or motion graphics would be a bonus, but isn't essential. Most importantly, we're looking for someone with strong creative foundations, attention to detail and the potential to develop. How We Hire We care about talent, potential and passion - not where you studied. No degree required. Rise & Amplify is an equal opportunities employer. We welcome applications from all backgrounds and are committed to building a diverse and inclusive team. Why Join Rise & Amplify? This is a fantastic opportunity to build your creative career inside an agency where you'll be exposed to different brands, formats and projects rather than producing the same thing every day. You'll work alongside experienced creative professionals who can help you develop your craft while giving you increasing ownership as your confidence grows. Alongside that, you'll enjoy: • £28,000 - £30,000 DOE. • 15-month fixed-term maternity cover contract. • Hybrid working following an initial 12-week studio-based onboarding period. • Flexible working hours within core hours. • 4pm finish every Friday. • Regular team socials. • A collaborative, inclusive and ambitious culture. • Exposure to global brands and exciting challenger businesses. • The opportunity to learn from experienced Senior Designers and the wider creative team. • An environment where talent, passion and potential matter more than qualifications. Your Experience May Include Junior Creative Artworker, Junior Artworker, Artworker, Junior Graphic Designer, Graphic Designer, Studio Junior, Junior Digital Designer, Production Artworker, Artwork Assistant, Creative Assistant, Junior Designer or Marketing Designer. Apply Now If you're looking for the opportunity to develop your creative career, work across brilliant brands and learn from an experienced agency team that genuinely cares about craft and quality, we'd love to hear from you. Please include: • Your CV. • A short cover letter telling us why you'd love to join Rise & Amplify. • A PDF or link to your portfolio. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on our website for further details.
Aug 14, 2026
Contractor
Immediate Start Love great design? Have an eye for the tiny details other people miss? If you're building your career in creative artwork and want the chance to sharpen your skills across brilliant brands, this could be a great next move. Join the growing team at Rise & Amplify: an Altrincham-based creative and web agency working with global brands and bold challengers. We help ambitious brands cut through the noise with sharp strategy, standout creative and consistent delivery. No fluff, no jargon - just work that gets brands noticed, remembered and chosen. We're looking for a Junior / Mid Creative Artworker with strong Adobe skills, a great eye for detail and the enthusiasm to learn from an experienced creative team while producing high-quality work across print and digital. The Role at a Glance Junior / Mid Creative Artworker Altrincham, Greater Manchester Hybrid Working Initial 12 Weeks Studio Based, Then 2 Days Home / 3 Days Studio £28,000 - £30,000 DOE 15 Month Fixed Term Contract - Maternity Cover Start Date: Immediately Hours: Flexible working between core hours of 10am-4pm Your Background / Skills: Creative Artworking, Adobe Creative Suite, Illustrator, InDesign, Photoshop, Print Artwork, Digital Artwork, Brand Assets, Design, Attention to Detail Who We Are Rise & Amplify is an independent creative and digital agency based in Altrincham, helping global brands and fearless challengers get noticed, remembered and chosen. We combine sharp strategy, standout creative and consistently high-quality delivery to produce work that genuinely performs. You'll join a friendly, collaborative studio where you'll have the opportunity to work across an exciting variety of brands, projects and formats while learning from experienced designers and artworkers around you. The Opportunity This is first and foremost an Artworker role and a brilliant opportunity to develop your career within a busy creative agency. Working alongside our Studio Manager and Senior Designers, you'll help turn existing creative concepts and brand assets into polished, accurate artwork ready for print and digital delivery. You'll resize, adapt and prepare creative across multiple formats, check files carefully and make sure everything that leaves the studio meets the standards our clients expect. You won't be expected to arrive knowing everything. What matters is that you already have good foundations, understand the importance of accurate artwork and genuinely want to develop your technical and creative production skills. Where You'll Add Value • Produce accurate, high-quality artwork for print and digital projects. • Resize and adapt existing creative across different formats, platforms and deliverables. • Work with established brand assets and guidelines to maintain consistency. • Prepare files correctly for print and digital production. • Support Senior Designers and the Studio Manager across live client projects. • Carry out careful artwork and quality checks before files are delivered. • Use Adobe Illustrator, InDesign and Photoshop as part of your everyday work. • Help create and adapt graphics for campaigns, social media, digital and marketing materials. • Manage your workload across multiple projects and deadlines with support from the wider studio team. • Ask questions, take feedback positively and continually develop your artwork and production skills. • Get involved, contribute ideas and become an active part of a collaborative creative studio. About You You're at the earlier stages of your creative career but already know that good artwork is about much more than making something look nice. You notice alignment, spacing, typography and consistency. You enjoy taking creative work and making sure it's polished, accurate and ready to go. You're also keen to learn. You'll likely bring: • Around 1-2 years' experience within an Artworking, Graphic Design or similar creative production role. • Some experience within a creative agency, design studio or similarly fast-paced creative environment would be advantageous. • Good working knowledge of Adobe Creative Suite, particularly Illustrator, InDesign and Photoshop. • Some experience preparing artwork for print and/or digital output. • A good eye for layout, typography and visual consistency. • Excellent attention to detail and pride in producing accurate work. • Good organisation with the ability to work across multiple briefs and deadlines. • A positive, proactive approach and willingness to learn from more experienced members of the team. • Good communication skills and a collaborative approach to working with others. Experience with After Effects or motion graphics would be a bonus, but isn't essential. Most importantly, we're looking for someone with strong creative foundations, attention to detail and the potential to develop. How We Hire We care about talent, potential and passion - not where you studied. No degree required. Rise & Amplify is an equal opportunities employer. We welcome applications from all backgrounds and are committed to building a diverse and inclusive team. Why Join Rise & Amplify? This is a fantastic opportunity to build your creative career inside an agency where you'll be exposed to different brands, formats and projects rather than producing the same thing every day. You'll work alongside experienced creative professionals who can help you develop your craft while giving you increasing ownership as your confidence grows. Alongside that, you'll enjoy: • £28,000 - £30,000 DOE. • 15-month fixed-term maternity cover contract. • Hybrid working following an initial 12-week studio-based onboarding period. • Flexible working hours within core hours. • 4pm finish every Friday. • Regular team socials. • A collaborative, inclusive and ambitious culture. • Exposure to global brands and exciting challenger businesses. • The opportunity to learn from experienced Senior Designers and the wider creative team. • An environment where talent, passion and potential matter more than qualifications. Your Experience May Include Junior Creative Artworker, Junior Artworker, Artworker, Junior Graphic Designer, Graphic Designer, Studio Junior, Junior Digital Designer, Production Artworker, Artwork Assistant, Creative Assistant, Junior Designer or Marketing Designer. Apply Now If you're looking for the opportunity to develop your creative career, work across brilliant brands and learn from an experienced agency team that genuinely cares about craft and quality, we'd love to hear from you. Please include: • Your CV. • A short cover letter telling us why you'd love to join Rise & Amplify. • A PDF or link to your portfolio. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on our website for further details.
We re Aioi R&D Lab - an AI tech hub in one of the fastest-growing insurance companies. We research and develop AI systems that catapult insurance from a slow-moving, traditional past into a data-driven, technology-lead and society-defining future. We re looking for dynamic, driven professionals like you to help evolve our business in new directions. You ll need first-class credentials and a proactive attitude to help us drive the change the underpins our mission. As a Senior Software Engineer 2 you will be a core contributor to delivering our products and solutions, with the opportunity to lead projects end-to-end. You'll set the bar for engineering excellence, mentor those around you, and step into line management as the team grows. If you d like to be part of our brighter future, and share in our success, we d love to hear from you. Responsibilities Key contributor to the development, testing and maintenance of Lab projects, products and initiatives. Deliver robust, maintainable and operationally viable software and infrastructure, typically using our core stack: React, Typescript, Material UI, Node.js, Python, PostgreSQL, Docker, Kubernetes, Helm, AWS Work with internal colleagues (ML Engineers, ML Scientists, Product Managers etc) and external project partners to understand technical requirements, constraints and delivery priorities. Use code review, pair programming, mentoring and other methods to support other engineers and champion best practices. Troubleshoot technical, data and integration issues arising during development and deployment. Drive the development and improvement of internal tooling, engineering standards, reusable frameworks and deployment practices across the Lab. Communicate technical trade-offs, risks and progress clearly to both technical and non-technical stakeholders. Take on a Technical Lead role when necessary, leading a team of engineers to deliver excellent results within agreed timescales. Take on Line Manager duties when necessary, with regular syncs to provide advice, mentoring, pastoral care and continuous feedback, with an annual performance review cycle. Knowledge, Experience and Qualifications Essential Extensive commercial software experience. Degree in Computer Science, Mathematics, Statistics, Physics, Engineering or another relevant STEM discipline, or equivalent practical experience. Familiarity with our core stack, with strong experience in at least 2 components: Python, Typescript, Relational databases, APIs, Docker, Kubernetes, Kubeflow, AWS. Strong core software engineering and DevOps skills, including CI/CD, Version control, containerisation and cloud deployment. Knowledgeable on engineering best practices and comfortable with producing clean, maintainable, well-tested code. Comfortable with code review and giving clear, actionable, constructive feedback to others. Highly effective when working in a remote-first, iterative agile environment. Experience working across the lifecycle from experimentation and prototyping through to integration and operationalisation. Ability to work effectively in technically complex and ambiguous environments involving multiple stakeholders. Strong communication skills, including the ability to explain technical issues and trade-offs clearly to non-specialists. Desirable Experience architecting and designing complex distributed software systems for cloud environments. Experience developing and deploying machine learning, AI or data-driven systems in production or near-production settings. Technical Lead and/or Line Manager experience. Why Join Us? We're committed to your growth, providing the support to excel in your current role whilst offering opportunities to step into new challenges and drive your career forward. We realise that we need to be a good fit for you above all else so here s what you can enjoy about AND-E: Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. Unmatched Work-Life Balance. Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported including embracing neurodiversity and providing the tools needed to thrive. Our community s unwritten rule is to be as flexible as we can be. We understand life happens, and on We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance Health and Well-being Support: Including money back on health expenses (optician, dental, physio), free flu jab voucher, 24/7 virtual GP service, employee assistance programme, and enhanced family-friendly policies (e.g. £200 baby bonus). Financial and Lifestyle Benefits: Offers £250 towards driving lessons , interest-free season ticket loan , cycle scheme with discounts, Wagestream for financial flexibility , and pension advisory services for retirement planning. Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics) At AND-E, equal opportunity is more than a policy it s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.
Aug 14, 2026
Contractor
We re Aioi R&D Lab - an AI tech hub in one of the fastest-growing insurance companies. We research and develop AI systems that catapult insurance from a slow-moving, traditional past into a data-driven, technology-lead and society-defining future. We re looking for dynamic, driven professionals like you to help evolve our business in new directions. You ll need first-class credentials and a proactive attitude to help us drive the change the underpins our mission. As a Senior Software Engineer 2 you will be a core contributor to delivering our products and solutions, with the opportunity to lead projects end-to-end. You'll set the bar for engineering excellence, mentor those around you, and step into line management as the team grows. If you d like to be part of our brighter future, and share in our success, we d love to hear from you. Responsibilities Key contributor to the development, testing and maintenance of Lab projects, products and initiatives. Deliver robust, maintainable and operationally viable software and infrastructure, typically using our core stack: React, Typescript, Material UI, Node.js, Python, PostgreSQL, Docker, Kubernetes, Helm, AWS Work with internal colleagues (ML Engineers, ML Scientists, Product Managers etc) and external project partners to understand technical requirements, constraints and delivery priorities. Use code review, pair programming, mentoring and other methods to support other engineers and champion best practices. Troubleshoot technical, data and integration issues arising during development and deployment. Drive the development and improvement of internal tooling, engineering standards, reusable frameworks and deployment practices across the Lab. Communicate technical trade-offs, risks and progress clearly to both technical and non-technical stakeholders. Take on a Technical Lead role when necessary, leading a team of engineers to deliver excellent results within agreed timescales. Take on Line Manager duties when necessary, with regular syncs to provide advice, mentoring, pastoral care and continuous feedback, with an annual performance review cycle. Knowledge, Experience and Qualifications Essential Extensive commercial software experience. Degree in Computer Science, Mathematics, Statistics, Physics, Engineering or another relevant STEM discipline, or equivalent practical experience. Familiarity with our core stack, with strong experience in at least 2 components: Python, Typescript, Relational databases, APIs, Docker, Kubernetes, Kubeflow, AWS. Strong core software engineering and DevOps skills, including CI/CD, Version control, containerisation and cloud deployment. Knowledgeable on engineering best practices and comfortable with producing clean, maintainable, well-tested code. Comfortable with code review and giving clear, actionable, constructive feedback to others. Highly effective when working in a remote-first, iterative agile environment. Experience working across the lifecycle from experimentation and prototyping through to integration and operationalisation. Ability to work effectively in technically complex and ambiguous environments involving multiple stakeholders. Strong communication skills, including the ability to explain technical issues and trade-offs clearly to non-specialists. Desirable Experience architecting and designing complex distributed software systems for cloud environments. Experience developing and deploying machine learning, AI or data-driven systems in production or near-production settings. Technical Lead and/or Line Manager experience. Why Join Us? We're committed to your growth, providing the support to excel in your current role whilst offering opportunities to step into new challenges and drive your career forward. We realise that we need to be a good fit for you above all else so here s what you can enjoy about AND-E: Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. Unmatched Work-Life Balance. Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported including embracing neurodiversity and providing the tools needed to thrive. Our community s unwritten rule is to be as flexible as we can be. We understand life happens, and on We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance Health and Well-being Support: Including money back on health expenses (optician, dental, physio), free flu jab voucher, 24/7 virtual GP service, employee assistance programme, and enhanced family-friendly policies (e.g. £200 baby bonus). Financial and Lifestyle Benefits: Offers £250 towards driving lessons , interest-free season ticket loan , cycle scheme with discounts, Wagestream for financial flexibility , and pension advisory services for retirement planning. Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics) At AND-E, equal opportunity is more than a policy it s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.
HR Advisor - Southwold (Hybrid Working) £30,750 per annum 36.25 hours per week Monday to Friday 08:45am - 5:00pm Hybrid Working Minimum 3 days per week in the office 12-Month Fixed Term Contract (Maternity Cover) Hales Group are recruiting for an HR Advisor to join our well-established client in Southwold on a maternity cover contract. This is an exciting opportunity to join a forward-thinking organisation renowned for its award-winning products, commitment to sustainability, and strong community values. Offering a flexible hybrid working arrangement, this role combines office-based collaboration with the opportunity to work from home, providing the best of both worlds. As HR Advisor, you will support managers and employees across a broad range of people-related matters, providing professional guidance, coaching and practical HR support to help drive employee engagement and business success. Key Responsibilities: Act as the first point of contact for HR queries, providing advice and guidance on policies, procedures and best practice. Manage employee relations casework, including absence, disciplinary, grievance and TUPE matters. Support managers with investigations, fact-finding, formal meetings and performance management activities. Assist with recruitment, onboarding and employee retention initiatives. Coach and develop managers to build confidence in people management and HR processes. Maintain accurate HR records, systems and documentation. Manage employee exit processes and ensure smooth offboarding. Coordinate, promote and occasionally deliver learning and development activities. Produce HR reports, data analysis and insights to support decision-making. Essential Skills & Experience: Previous generalist HR experience within a busy, fast-paced environment. Strong knowledge of HR policies, procedures and employment legislation. Excellent communication and relationship-building skills. Confident advising and influencing managers at various levels. Organised, proactive and able to manage multiple priorities effectively. Professional, discreet and committed to maintaining confidentiality. Why work for Hales Group? All of our Consultants are committed and experienced in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and aim to find the right job solution for you. Hales Group Ltd collects and keeps information from applicants so that we can monitor our recruitment process, ensure compliance with our Equal Opportunities policy, and, when appropriate, send you details of future job opportunities. We keep your name, address, and details of your application. If you do not want us to do this, please contact your local branch.
Aug 14, 2026
Contractor
HR Advisor - Southwold (Hybrid Working) £30,750 per annum 36.25 hours per week Monday to Friday 08:45am - 5:00pm Hybrid Working Minimum 3 days per week in the office 12-Month Fixed Term Contract (Maternity Cover) Hales Group are recruiting for an HR Advisor to join our well-established client in Southwold on a maternity cover contract. This is an exciting opportunity to join a forward-thinking organisation renowned for its award-winning products, commitment to sustainability, and strong community values. Offering a flexible hybrid working arrangement, this role combines office-based collaboration with the opportunity to work from home, providing the best of both worlds. As HR Advisor, you will support managers and employees across a broad range of people-related matters, providing professional guidance, coaching and practical HR support to help drive employee engagement and business success. Key Responsibilities: Act as the first point of contact for HR queries, providing advice and guidance on policies, procedures and best practice. Manage employee relations casework, including absence, disciplinary, grievance and TUPE matters. Support managers with investigations, fact-finding, formal meetings and performance management activities. Assist with recruitment, onboarding and employee retention initiatives. Coach and develop managers to build confidence in people management and HR processes. Maintain accurate HR records, systems and documentation. Manage employee exit processes and ensure smooth offboarding. Coordinate, promote and occasionally deliver learning and development activities. Produce HR reports, data analysis and insights to support decision-making. Essential Skills & Experience: Previous generalist HR experience within a busy, fast-paced environment. Strong knowledge of HR policies, procedures and employment legislation. Excellent communication and relationship-building skills. Confident advising and influencing managers at various levels. Organised, proactive and able to manage multiple priorities effectively. Professional, discreet and committed to maintaining confidentiality. Why work for Hales Group? All of our Consultants are committed and experienced in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and aim to find the right job solution for you. Hales Group Ltd collects and keeps information from applicants so that we can monitor our recruitment process, ensure compliance with our Equal Opportunities policy, and, when appropriate, send you details of future job opportunities. We keep your name, address, and details of your application. If you do not want us to do this, please contact your local branch.
Quality Assurance Manager (Part Time) - Shape how we deliver delicious, every day Opening Pitch At Domino's, your skills, ideas and judgement really matter. As our Quality Assurance Manager (Part Time) in Cambuslang, you'll play a key role in how we deliver for our customers and franchise partners - making sure the highest standards of food safety, quality and compliance are met across our Supply Chain Centre. This is a role where you'll balance hands-on site presence with strategic oversight - helping us continuously improve how we operate while protecting what matters most: our product, our people and our brand. What You'll Bring This role is perfect if you're someone who enjoys being close to the operation while still shaping how things improve over time. You'll be comfortable working across manufacturing, storage and distribution - building relationships, challenging where needed, and helping teams do things the right way every time. You'll bring: Experience working with food safety and quality management systems within a manufacturing or supply chain environment Confidence carrying out audits, inspections and compliance checks (e.g. GMP, hygiene, food safety) The ability to interpret technical data and communicate it clearly to a range of stakeholders Strong relationship-building skills across operational and technical teams Experience managing or influencing others in a factory or operational environment A Food Science or Food Technology background (or equivalent experience) What You'll Be Doing You'll act as the on-site lead for quality, food safety and compliance - working closely with the wider teams to ensure standards are not only met, but continuously improved. Day to day, that looks like: Maintaining and improving the Food Safety & Quality Management System (FSQMS) to ensure compliance with legal and internal standards Carrying out audits, product testing and verification activities, and driving corrective actions where needed Preparing for and managing external and internal audits, ensuring actions are followed through to completion How We Will Support You At Domino's, we don't just set high standards - we support you to achieve them. You'll have: A collaborative network across Supply Chain, Technical and Operations teams The opportunity to shape processes and influence how we improve as a business Access to tools, data and systems that help you make informed decisions A culture that encourages open communication, continuous learning and practical problem solving About Us & Belonging at Domino's At Domino's, everybody brings something different - and that's exactly how it should be. "You bring the flavour. Together, we deliver delicious" isn't just something we say - it's how we work every day. We recognise what makes people great, support their growth, and give them the space to contribute in a way that matters. Whether you're focused on quality, operations or innovation, you'll be part of a team that backs each other, shares knowledge, and takes pride in getting things right for our customers.
Aug 14, 2026
Full time
Quality Assurance Manager (Part Time) - Shape how we deliver delicious, every day Opening Pitch At Domino's, your skills, ideas and judgement really matter. As our Quality Assurance Manager (Part Time) in Cambuslang, you'll play a key role in how we deliver for our customers and franchise partners - making sure the highest standards of food safety, quality and compliance are met across our Supply Chain Centre. This is a role where you'll balance hands-on site presence with strategic oversight - helping us continuously improve how we operate while protecting what matters most: our product, our people and our brand. What You'll Bring This role is perfect if you're someone who enjoys being close to the operation while still shaping how things improve over time. You'll be comfortable working across manufacturing, storage and distribution - building relationships, challenging where needed, and helping teams do things the right way every time. You'll bring: Experience working with food safety and quality management systems within a manufacturing or supply chain environment Confidence carrying out audits, inspections and compliance checks (e.g. GMP, hygiene, food safety) The ability to interpret technical data and communicate it clearly to a range of stakeholders Strong relationship-building skills across operational and technical teams Experience managing or influencing others in a factory or operational environment A Food Science or Food Technology background (or equivalent experience) What You'll Be Doing You'll act as the on-site lead for quality, food safety and compliance - working closely with the wider teams to ensure standards are not only met, but continuously improved. Day to day, that looks like: Maintaining and improving the Food Safety & Quality Management System (FSQMS) to ensure compliance with legal and internal standards Carrying out audits, product testing and verification activities, and driving corrective actions where needed Preparing for and managing external and internal audits, ensuring actions are followed through to completion How We Will Support You At Domino's, we don't just set high standards - we support you to achieve them. You'll have: A collaborative network across Supply Chain, Technical and Operations teams The opportunity to shape processes and influence how we improve as a business Access to tools, data and systems that help you make informed decisions A culture that encourages open communication, continuous learning and practical problem solving About Us & Belonging at Domino's At Domino's, everybody brings something different - and that's exactly how it should be. "You bring the flavour. Together, we deliver delicious" isn't just something we say - it's how we work every day. We recognise what makes people great, support their growth, and give them the space to contribute in a way that matters. Whether you're focused on quality, operations or innovation, you'll be part of a team that backs each other, shares knowledge, and takes pride in getting things right for our customers.
Quality Assurance Manager (Part Time) - Shape how we deliver delicious, every day Opening Pitch At Domino's, your skills, ideas and judgement really matter. As our Quality Assurance Manager (Part Time) in Cambuslang, you'll play a key role in how we deliver for our customers and franchise partners - making sure the highest standards of food safety, quality and compliance are met across our Supply Chain Centre. This is a role where you'll balance hands-on site presence with strategic oversight - helping us continuously improve how we operate while protecting what matters most: our product, our people and our brand. What You'll Bring This role is perfect if you're someone who enjoys being close to the operation while still shaping how things improve over time. You'll be comfortable working across manufacturing, storage and distribution - building relationships, challenging where needed, and helping teams do things the right way every time. You'll bring: Experience working with food safety and quality management systems within a manufacturing or supply chain environment Confidence carrying out audits, inspections and compliance checks (e.g. GMP, hygiene, food safety) The ability to interpret technical data and communicate it clearly to a range of stakeholders Strong relationship-building skills across operational and technical teams Experience managing or influencing others in a factory or operational environment A Food Science or Food Technology background (or equivalent experience) What You'll Be Doing You'll act as the on-site lead for quality, food safety and compliance - working closely with the wider teams to ensure standards are not only met, but continuously improved. Day to day, that looks like: Maintaining and improving the Food Safety & Quality Management System (FSQMS) to ensure compliance with legal and internal standards Carrying out audits, product testing and verification activities, and driving corrective actions where needed Preparing for and managing external and internal audits, ensuring actions are followed through to completion How We Will Support You At Domino's, we don't just set high standards - we support you to achieve them. You'll have: A collaborative network across Supply Chain, Technical and Operations teams The opportunity to shape processes and influence how we improve as a business Access to tools, data and systems that help you make informed decisions A culture that encourages open communication, continuous learning and practical problem solving About Us & Belonging at Domino's At Domino's, everybody brings something different - and that's exactly how it should be. "You bring the flavour. Together, we deliver delicious" isn't just something we say - it's how we work every day. We recognise what makes people great, support their growth, and give them the space to contribute in a way that matters. Whether you're focused on quality, operations or innovation, you'll be part of a team that backs each other, shares knowledge, and takes pride in getting things right for our customers.
Aug 14, 2026
Full time
Quality Assurance Manager (Part Time) - Shape how we deliver delicious, every day Opening Pitch At Domino's, your skills, ideas and judgement really matter. As our Quality Assurance Manager (Part Time) in Cambuslang, you'll play a key role in how we deliver for our customers and franchise partners - making sure the highest standards of food safety, quality and compliance are met across our Supply Chain Centre. This is a role where you'll balance hands-on site presence with strategic oversight - helping us continuously improve how we operate while protecting what matters most: our product, our people and our brand. What You'll Bring This role is perfect if you're someone who enjoys being close to the operation while still shaping how things improve over time. You'll be comfortable working across manufacturing, storage and distribution - building relationships, challenging where needed, and helping teams do things the right way every time. You'll bring: Experience working with food safety and quality management systems within a manufacturing or supply chain environment Confidence carrying out audits, inspections and compliance checks (e.g. GMP, hygiene, food safety) The ability to interpret technical data and communicate it clearly to a range of stakeholders Strong relationship-building skills across operational and technical teams Experience managing or influencing others in a factory or operational environment A Food Science or Food Technology background (or equivalent experience) What You'll Be Doing You'll act as the on-site lead for quality, food safety and compliance - working closely with the wider teams to ensure standards are not only met, but continuously improved. Day to day, that looks like: Maintaining and improving the Food Safety & Quality Management System (FSQMS) to ensure compliance with legal and internal standards Carrying out audits, product testing and verification activities, and driving corrective actions where needed Preparing for and managing external and internal audits, ensuring actions are followed through to completion How We Will Support You At Domino's, we don't just set high standards - we support you to achieve them. You'll have: A collaborative network across Supply Chain, Technical and Operations teams The opportunity to shape processes and influence how we improve as a business Access to tools, data and systems that help you make informed decisions A culture that encourages open communication, continuous learning and practical problem solving About Us & Belonging at Domino's At Domino's, everybody brings something different - and that's exactly how it should be. "You bring the flavour. Together, we deliver delicious" isn't just something we say - it's how we work every day. We recognise what makes people great, support their growth, and give them the space to contribute in a way that matters. Whether you're focused on quality, operations or innovation, you'll be part of a team that backs each other, shares knowledge, and takes pride in getting things right for our customers.
Positive Employment is currently recruiting for a Rent Income Manager for our client, a local government organisation based in West London. The successful post holder will manage and develop an effective Income Team, overseeing the recovery of outstanding rent and maximising income across residential and non-residential properties. The role will involve managing complex arrears cases, monitoring team performance, overseeing legal action, and ensuring the effective delivery of the Rent Income Service Plan. This role is a temporary contract with an initial contract length of 3 months with the possibility to extend. Hybrid working with 3 days per week in the office. Duties and Responsibilities but not limited to: Monitor and line manage a team of officers dealing with current and former rent accounts to recover outstanding monies in accordance with organisational policies and procedures, best practice, statutory and contractual requirements, including legal protocols. Provide a full reporting suite on team activities, including top arrears cases, complex cases involving multiple specialities and teams, disputed cases and introductory tenancy management. Provide support, guidance, training and performance management to officers, ensuring the team has clear goals and objectives. Oversee negotiations leading to payment agreements, ensuring arrangements are regularly monitored and appropriate action is taken where agreements are not maintained. Meet with tenants and their representatives to resolve complex cases, including those involving customers with specific communication requirements and complex vulnerabilities. Authorise applications for court proceedings and evictions. Represent this organisation at court, external forums and internal meetings as required. Deliver all income elements of the Rent Income Service Plan. Investigate, resolve and respond to Stage 1 complaints and Member Enquiries relating to the team's activities. Take responsibility for income and legal costs, ensuring value for money and monitoring payment plans, account balances and payment trends. Develop productive relationships with support and advice agencies operating within the borough and align policy and strategy accordingly. Build effective relationships with Revenues teams, the DWP and welfare reform working groups, providing updates to the team and senior management on the impact of welfare reform on income collection. Work closely with ICT to develop a consistent approach to the effective use of Capita Housing and CRM systems for income recovery. Maintain and develop Direct Debit facilities and provide reporting as required. Continually develop payment methods in line with current trends, ensuring tenants have accessible and convenient ways to make payments. Maintain accurate records to meet statutory and service-wide reporting requirements relating to performance. Proactively monitor and report to the Head of Income and Financial Inclusion on service delivery, performance indicators and targets. Share knowledge, learning and best practice across the team and maintain up-to-date knowledge of procedures and housing legislation. Contribute to customer consultation, involvement and participation to support continuous improvement in service standards. Ensure compliance with Health and Safety responsibilities relevant to the role. Deputise for the Head of Income and Financial Inclusion when appropriate. Undertake any other duties commensurate with the responsibilities of the role. Personal Requirements: Relevant Housing qualification or working towards a recognised qualification, such as CIH accreditation or a professional body qualification. Experience of managing and developing staff. Knowledge of public sector housing and housing law. Detailed knowledge of rent arrears issues and recovery processes. Demonstrable experience of working within a social housing environment in a similar or related role. Detailed knowledge of housing and welfare benefits. Working Hours: 36 hours per week, Monday to Friday. Pay: £36.08 per hour. Please note this role is within the scope of IR35.
Aug 14, 2026
Seasonal
Positive Employment is currently recruiting for a Rent Income Manager for our client, a local government organisation based in West London. The successful post holder will manage and develop an effective Income Team, overseeing the recovery of outstanding rent and maximising income across residential and non-residential properties. The role will involve managing complex arrears cases, monitoring team performance, overseeing legal action, and ensuring the effective delivery of the Rent Income Service Plan. This role is a temporary contract with an initial contract length of 3 months with the possibility to extend. Hybrid working with 3 days per week in the office. Duties and Responsibilities but not limited to: Monitor and line manage a team of officers dealing with current and former rent accounts to recover outstanding monies in accordance with organisational policies and procedures, best practice, statutory and contractual requirements, including legal protocols. Provide a full reporting suite on team activities, including top arrears cases, complex cases involving multiple specialities and teams, disputed cases and introductory tenancy management. Provide support, guidance, training and performance management to officers, ensuring the team has clear goals and objectives. Oversee negotiations leading to payment agreements, ensuring arrangements are regularly monitored and appropriate action is taken where agreements are not maintained. Meet with tenants and their representatives to resolve complex cases, including those involving customers with specific communication requirements and complex vulnerabilities. Authorise applications for court proceedings and evictions. Represent this organisation at court, external forums and internal meetings as required. Deliver all income elements of the Rent Income Service Plan. Investigate, resolve and respond to Stage 1 complaints and Member Enquiries relating to the team's activities. Take responsibility for income and legal costs, ensuring value for money and monitoring payment plans, account balances and payment trends. Develop productive relationships with support and advice agencies operating within the borough and align policy and strategy accordingly. Build effective relationships with Revenues teams, the DWP and welfare reform working groups, providing updates to the team and senior management on the impact of welfare reform on income collection. Work closely with ICT to develop a consistent approach to the effective use of Capita Housing and CRM systems for income recovery. Maintain and develop Direct Debit facilities and provide reporting as required. Continually develop payment methods in line with current trends, ensuring tenants have accessible and convenient ways to make payments. Maintain accurate records to meet statutory and service-wide reporting requirements relating to performance. Proactively monitor and report to the Head of Income and Financial Inclusion on service delivery, performance indicators and targets. Share knowledge, learning and best practice across the team and maintain up-to-date knowledge of procedures and housing legislation. Contribute to customer consultation, involvement and participation to support continuous improvement in service standards. Ensure compliance with Health and Safety responsibilities relevant to the role. Deputise for the Head of Income and Financial Inclusion when appropriate. Undertake any other duties commensurate with the responsibilities of the role. Personal Requirements: Relevant Housing qualification or working towards a recognised qualification, such as CIH accreditation or a professional body qualification. Experience of managing and developing staff. Knowledge of public sector housing and housing law. Detailed knowledge of rent arrears issues and recovery processes. Demonstrable experience of working within a social housing environment in a similar or related role. Detailed knowledge of housing and welfare benefits. Working Hours: 36 hours per week, Monday to Friday. Pay: £36.08 per hour. Please note this role is within the scope of IR35.
Job title: Client Services Assistant Location: Kendal Adecco is recruiting an Experienced Client Services Assistant to provide comprehensive administrative and client support. In this position, you will work closely with Financial Planners and Relationship Managers, under the guidance of the Manager of HR & Administration, ensuring that all activity aligns with responsible business practices and Consumer Duty principles. What You Will Do? Process new business, incremental business, surrenders, encashment, switches, and alterations to policies using company IT systems, ensuring accurate and timely completion. Follow each case from start to finish, issue policy documents and contract notes, and keep all company IT systems fully updated, including uploading and maintaining all scanned documents. Co-ordinate with providers regarding clients' change of address, Appointment/retirement of trustees, and any death cases, including liaison with legal parties where necessary. Prepare client files for Financial Planners, update client information on the IT system before meetings, insert the correct client pack, and highlight any outstanding compliance requirements in advance. Collate documents and illustrations for the financial plan, send and collate letters of authority and policy information, and obtain policy information and literature from the internet and other available sources. Handle enquiries from insurance companies and clients as far as possible, providing accurate information, escalating where appropriate, and recording relevant details on company IT systems. Check daily tasks on company IT systems, chase any outstanding entries, and obtain quotations as required for corporate clients in response to internal or external requests. Produce valuations for clients as required, taking into account each client's service standard, and accurately record all valuations and related notes on company IT systems. Update client Factfinds on the IT system after meetings, prepare clients' portfolios, set up all required information, and instigate PFP access with each client as appropriate. Chase Initial fees from providers to ensure company cash flow is not detrimentally impacted, and run and analyze client profit and loss reports to identify any areas where required income or fees are not being achieved. Cover reception when required to provide a professional and welcoming service, maintaining a tidy and organized client-facing area consistent with company standards. Identify any training and development needs required to meet the responsibilities of your role, and complete any additional tasks requested from time to time by management. Act as a Consumer Duty Champion on committees and across the business, ensuring decisions and priorities are aligned with Consumer Duty principles and supporting the implementation and annual review of the Consumer Duty framework. Your Skills Demonstrated experience with Basic Word, Excel and Outlook, using these tools confidently for document preparation, data handling, email, and calendar management in a professional environment. Excellent customer service skills (both internal and external), with the ability to manage client and colleague interactions professionally, tactfully, and in a manner that supports long-term business relationships. Excellent written and verbal communication skills, enabling you to draft clear correspondence, explain information accurately, and communicate effectively with providers, clients, colleagues, and management. Strong interpersonal skills, including the ability to work collaboratively, provide constructive feedback, recognize others' achievements, and avoid office politics or gossip in day-to-day interactions. At least 2 years relevant administrative experience, ideally within financial services or a similar professional environment, with evidence of working to defined processes and service standards. Willingness to participate in learning opportunities/events outside of usual work hours, demonstrating a proactive approach to maintaining product knowledge, system knowledge, and ongoing professional development. Business-like approach in both appearance and conduct, consistently behaving professionally, maintaining confidentiality regarding clients and colleagues, and not bringing the company into disrepute. Strong organizational skills, including the ability to prioritize daily activities, keep work and client areas clean and tidy, and respond efficiently and effectively to queries while meeting agreed SLA's. Proactive problem-solving mindset, taking ownership to minimize problems, researching solutions to challenges or issues, and maintaining a positive attitude to change and a 'Can Do' attitude. Flexible approach to tasks and working hours to ensure work is completed and business needs are met, fully supporting the Directors/Management Team and aligning your workload with the company's business strategy and goals. Benefits Annual leave is 22 days holidays + bank holidays + currently 3 additional days off between Christmas and New Year, providing a clearly defined and structured entitlement. The role is covered by a Death In service Scheme, offering a specified company-backed benefit in the event of employee death. Retirement provision includes a 3% company contribution Pension Scheme, giving a clearly stated employer pension contribution level. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 14, 2026
Full time
Job title: Client Services Assistant Location: Kendal Adecco is recruiting an Experienced Client Services Assistant to provide comprehensive administrative and client support. In this position, you will work closely with Financial Planners and Relationship Managers, under the guidance of the Manager of HR & Administration, ensuring that all activity aligns with responsible business practices and Consumer Duty principles. What You Will Do? Process new business, incremental business, surrenders, encashment, switches, and alterations to policies using company IT systems, ensuring accurate and timely completion. Follow each case from start to finish, issue policy documents and contract notes, and keep all company IT systems fully updated, including uploading and maintaining all scanned documents. Co-ordinate with providers regarding clients' change of address, Appointment/retirement of trustees, and any death cases, including liaison with legal parties where necessary. Prepare client files for Financial Planners, update client information on the IT system before meetings, insert the correct client pack, and highlight any outstanding compliance requirements in advance. Collate documents and illustrations for the financial plan, send and collate letters of authority and policy information, and obtain policy information and literature from the internet and other available sources. Handle enquiries from insurance companies and clients as far as possible, providing accurate information, escalating where appropriate, and recording relevant details on company IT systems. Check daily tasks on company IT systems, chase any outstanding entries, and obtain quotations as required for corporate clients in response to internal or external requests. Produce valuations for clients as required, taking into account each client's service standard, and accurately record all valuations and related notes on company IT systems. Update client Factfinds on the IT system after meetings, prepare clients' portfolios, set up all required information, and instigate PFP access with each client as appropriate. Chase Initial fees from providers to ensure company cash flow is not detrimentally impacted, and run and analyze client profit and loss reports to identify any areas where required income or fees are not being achieved. Cover reception when required to provide a professional and welcoming service, maintaining a tidy and organized client-facing area consistent with company standards. Identify any training and development needs required to meet the responsibilities of your role, and complete any additional tasks requested from time to time by management. Act as a Consumer Duty Champion on committees and across the business, ensuring decisions and priorities are aligned with Consumer Duty principles and supporting the implementation and annual review of the Consumer Duty framework. Your Skills Demonstrated experience with Basic Word, Excel and Outlook, using these tools confidently for document preparation, data handling, email, and calendar management in a professional environment. Excellent customer service skills (both internal and external), with the ability to manage client and colleague interactions professionally, tactfully, and in a manner that supports long-term business relationships. Excellent written and verbal communication skills, enabling you to draft clear correspondence, explain information accurately, and communicate effectively with providers, clients, colleagues, and management. Strong interpersonal skills, including the ability to work collaboratively, provide constructive feedback, recognize others' achievements, and avoid office politics or gossip in day-to-day interactions. At least 2 years relevant administrative experience, ideally within financial services or a similar professional environment, with evidence of working to defined processes and service standards. Willingness to participate in learning opportunities/events outside of usual work hours, demonstrating a proactive approach to maintaining product knowledge, system knowledge, and ongoing professional development. Business-like approach in both appearance and conduct, consistently behaving professionally, maintaining confidentiality regarding clients and colleagues, and not bringing the company into disrepute. Strong organizational skills, including the ability to prioritize daily activities, keep work and client areas clean and tidy, and respond efficiently and effectively to queries while meeting agreed SLA's. Proactive problem-solving mindset, taking ownership to minimize problems, researching solutions to challenges or issues, and maintaining a positive attitude to change and a 'Can Do' attitude. Flexible approach to tasks and working hours to ensure work is completed and business needs are met, fully supporting the Directors/Management Team and aligning your workload with the company's business strategy and goals. Benefits Annual leave is 22 days holidays + bank holidays + currently 3 additional days off between Christmas and New Year, providing a clearly defined and structured entitlement. The role is covered by a Death In service Scheme, offering a specified company-backed benefit in the event of employee death. Retirement provision includes a 3% company contribution Pension Scheme, giving a clearly stated employer pension contribution level. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
ROLE: Trade Counter Assistant / Driver- 6 Months Fixed Term Contract HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080 basic salary per year BONUS/OTE: Realistic total earning potential of up to £32,680 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Aug 14, 2026
Full time
ROLE: Trade Counter Assistant / Driver- 6 Months Fixed Term Contract HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080 basic salary per year BONUS/OTE: Realistic total earning potential of up to £32,680 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080.48 basic salary per year BONUS/OTE: R ealistic total earning potential of up to £32,680.48 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary of £27,936 per year An excellent monthly bonus scheme, which added to your salary would be up to £31,536 per year 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
Aug 14, 2026
Full time
ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080.48 basic salary per year BONUS/OTE: R ealistic total earning potential of up to £32,680.48 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary of £27,936 per year An excellent monthly bonus scheme, which added to your salary would be up to £31,536 per year 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career
People Associate -Maternity Cover Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contribution, Life insurance up to 4x salary Location: Pizza and Bread Aston, Nantwich, CW5 8DL / Pizza and Bread Crewe, Crewe, CW1 6UA, including Crewe DC Ways of Working: Site based - Hybrid Light Hours of work: Monday to Friday 08:30-17:00 (Flexibility required to meet business needs) Contract Type: Fixed Term - Approx. 12 Months (Maternity Cover) Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Our site in Nantwich, Aston, is a vibrant facility producing chilled speciality breads, including sliced baguettes, and dough balls. The site employs around 270 people and delivers high-quality products to a dedicated customer base. Our site in Crewe produces chilled speciality breads, hand-crafted flatbreads, and dough balls. The site employs over 280 people in the factory operating at a high standard of quality and volume. What you'll be doing In this dynamic and engaging role as a People Associate, you will provide essential HR administration support to the local HR team while also taking an active role in employee engagement initiatives. You will help plan and deliver engagement activities, wellbeing initiatives, training coordination, and small HR projects and events, directly contributing to a positive employee experience across the business. You will act as a first point of contact for colleagues and managers, offering practical HR guidance to ensure policies are followed and employees feel supported. This role combines hands-on HR administration with interpersonal engagement, giving you the opportunity to build a strong foundation in HR while making a real impact on the team and company culture. Role Accountabilities: Provide day-to-day HR administrative support, including maintaining employee records, preparing HR documentation, and supporting onboarding to ensure a positive employee experience. Support generalist HR activities such as recruitment coordination, absence monitoring, and assisting with performance management processes. Support the coordination and delivery of learning and development activities, encouraging participation across the business. Assist with HR reporting, audits, and documentation to ensure compliance with company policies and employment legislation. Proactively identify opportunities to improve HR processes and contribute ideas to enhance engagement and overall employee experience. What we're looking for Some experience in an HR, people, or administrative role, ideally within a fast-paced environment. A genuine interest in developing a career in HR, with a desire to gain broad generalist experience. Strong organisational skills with the ability to manage multiple tasks, prioritise effectively, and meet deadlines. High attention to detail and accuracy, particularly when handling data and confidential information. Confident using HR systems and Microsoft Office, with the ability to learn new systems quickly. Strong interpersonal and communication skills, able to adapt style for different audiences and formats. Resilient and calm under pressure, with a positive and professional approach. Analytical mindset, comfortable reviewing data and producing clear, accurate information. Proactive and pragmatic, with the confidence to work independently and collaboratively as part of a team. Curious, open to learning, and willing to challenge ways of working constructively. High levels of integrity and professionalism, with a strong understanding of confidentiality. People-focused, inclusive, and aligned with values that promote respect, engagement, and teamwork. At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Competitive matched pension contribution Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career. Greencore and its recruitment partners never charge candidates any fees at any stage of the hiring process. Any request for payment relating to a job opportunity should be considered fraudulent. "We reserve the right to close this advertisement before the stated closing date.
Aug 14, 2026
Full time
People Associate -Maternity Cover Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contribution, Life insurance up to 4x salary Location: Pizza and Bread Aston, Nantwich, CW5 8DL / Pizza and Bread Crewe, Crewe, CW1 6UA, including Crewe DC Ways of Working: Site based - Hybrid Light Hours of work: Monday to Friday 08:30-17:00 (Flexibility required to meet business needs) Contract Type: Fixed Term - Approx. 12 Months (Maternity Cover) Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Our site in Nantwich, Aston, is a vibrant facility producing chilled speciality breads, including sliced baguettes, and dough balls. The site employs around 270 people and delivers high-quality products to a dedicated customer base. Our site in Crewe produces chilled speciality breads, hand-crafted flatbreads, and dough balls. The site employs over 280 people in the factory operating at a high standard of quality and volume. What you'll be doing In this dynamic and engaging role as a People Associate, you will provide essential HR administration support to the local HR team while also taking an active role in employee engagement initiatives. You will help plan and deliver engagement activities, wellbeing initiatives, training coordination, and small HR projects and events, directly contributing to a positive employee experience across the business. You will act as a first point of contact for colleagues and managers, offering practical HR guidance to ensure policies are followed and employees feel supported. This role combines hands-on HR administration with interpersonal engagement, giving you the opportunity to build a strong foundation in HR while making a real impact on the team and company culture. Role Accountabilities: Provide day-to-day HR administrative support, including maintaining employee records, preparing HR documentation, and supporting onboarding to ensure a positive employee experience. Support generalist HR activities such as recruitment coordination, absence monitoring, and assisting with performance management processes. Support the coordination and delivery of learning and development activities, encouraging participation across the business. Assist with HR reporting, audits, and documentation to ensure compliance with company policies and employment legislation. Proactively identify opportunities to improve HR processes and contribute ideas to enhance engagement and overall employee experience. What we're looking for Some experience in an HR, people, or administrative role, ideally within a fast-paced environment. A genuine interest in developing a career in HR, with a desire to gain broad generalist experience. Strong organisational skills with the ability to manage multiple tasks, prioritise effectively, and meet deadlines. High attention to detail and accuracy, particularly when handling data and confidential information. Confident using HR systems and Microsoft Office, with the ability to learn new systems quickly. Strong interpersonal and communication skills, able to adapt style for different audiences and formats. Resilient and calm under pressure, with a positive and professional approach. Analytical mindset, comfortable reviewing data and producing clear, accurate information. Proactive and pragmatic, with the confidence to work independently and collaboratively as part of a team. Curious, open to learning, and willing to challenge ways of working constructively. High levels of integrity and professionalism, with a strong understanding of confidentiality. People-focused, inclusive, and aligned with values that promote respect, engagement, and teamwork. At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Competitive matched pension contribution Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career. Greencore and its recruitment partners never charge candidates any fees at any stage of the hiring process. Any request for payment relating to a job opportunity should be considered fraudulent. "We reserve the right to close this advertisement before the stated closing date.
Are you a creative UX Designer looking to take the next step in your career? We're partnered with an exciting and rapidly growing software business that's expanding its product team and looking for a passionate UX Designer to help shape the future of its flagship SaaS platform. Working within a collaborative cross-functional team, you'll have the opportunity to design engaging user experiences across web and mobile applications while learning from experienced product and engineering professionals. What you'll be doing Design new features and enhance existing user journeys across web and mobile platforms Conduct user research to understand customer needs and behaviours Produce wireframes, user flows and interactive prototypes using Figma Collaborate with Product Managers, Developers and stakeholders throughout the design process Support usability testing and User Acceptance Testing (UAT) Present design concepts and confidently communicate your ideas Keep up to date with UX trends, accessibility standards and best practice What we're looking for Around 2+ years' experience in a UX or Product Design role Strong proficiency with Figma Experience creating wireframes, prototypes and user journeys Understanding of user research methodologies and usability testing Knowledge of responsive and mobile-first design principles Appreciation of accessibility and inclusive design Excellent communication and collaboration skills A genuine passion for learning and developing as a UX Designer What's on offer? Excellent opportunities for career progression Work on an established SaaS product with thousands of users Join a supportive, collaborative product team 25 days annual leave plus bank holidays Birthday off Profit share scheme Private medical insurance (length of service dependent) Onsite gym Employee wellbeing programme Regular company socials and additional employee benefits If you're looking for a role where you'll have real influence, continue developing your UX skills and be part of a growing product team, we'd love to hear from you. 51991MS INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Aug 14, 2026
Full time
Are you a creative UX Designer looking to take the next step in your career? We're partnered with an exciting and rapidly growing software business that's expanding its product team and looking for a passionate UX Designer to help shape the future of its flagship SaaS platform. Working within a collaborative cross-functional team, you'll have the opportunity to design engaging user experiences across web and mobile applications while learning from experienced product and engineering professionals. What you'll be doing Design new features and enhance existing user journeys across web and mobile platforms Conduct user research to understand customer needs and behaviours Produce wireframes, user flows and interactive prototypes using Figma Collaborate with Product Managers, Developers and stakeholders throughout the design process Support usability testing and User Acceptance Testing (UAT) Present design concepts and confidently communicate your ideas Keep up to date with UX trends, accessibility standards and best practice What we're looking for Around 2+ years' experience in a UX or Product Design role Strong proficiency with Figma Experience creating wireframes, prototypes and user journeys Understanding of user research methodologies and usability testing Knowledge of responsive and mobile-first design principles Appreciation of accessibility and inclusive design Excellent communication and collaboration skills A genuine passion for learning and developing as a UX Designer What's on offer? Excellent opportunities for career progression Work on an established SaaS product with thousands of users Join a supportive, collaborative product team 25 days annual leave plus bank holidays Birthday off Profit share scheme Private medical insurance (length of service dependent) Onsite gym Employee wellbeing programme Regular company socials and additional employee benefits If you're looking for a role where you'll have real influence, continue developing your UX skills and be part of a growing product team, we'd love to hear from you. 51991MS INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Customer Learning Manager Salary dependent on skills and experience Full-time, Permanent Leeds, Office Based LS15 Are you experienced in helping customers get the most out of SaaS platforms? Do you enjoy turning complex technology into clear, practical training that gives people the confidence to hit the ground running? Build Concierge is looking for a Customer Learning Manager to take ownership of how our customers and internal teams learn, adopt and get the best from our platform. This is a hands-on role where you'll have the opportunity to shape and improve the entire enablement journey. From creating structured onboarding programmes and delivering customer training to developing a scalable training academy, you'll help us build a consistent approach that supports our customers as we continue to grow. Working closely with our Customer Success, Sales, Solutions, Product and Development teams, you'll play an important part in helping customers see value from the platform sooner, increase adoption and become confident users. Role overview As our Customer Learning Manager, you'll be responsible for creating a structured, engaging approach to customer onboarding and ongoing education. The successful candidate will take what can be a complex platform and make it easy to understand, building training programmes and resources that work for different users, whether they're administrators, operators or managers. Your responsibilities will include: Training & Onboarding Designing structured customer onboarding programmes that align with implementation timelines. Delivering engaging live and recorded training sessions. Providing on-site training, onboarding and workshops at customer locations when required. Creating tailored learning journeys for different types of platform users. Helping customers understand how to use and manage their workflows effectively from day one. Content & Enablement Building and maintaining a scalable training academy, including videos, guides and certification programmes. Developing practical playbooks covering workflows, APIs, integrations and platform best practice. Creating assessments and certification frameworks to support and validate learning. Keeping training materials up to date as the platform develops and evolves. Using customer feedback to continually improve our training and enablement resources. Internal Training Training internal teams on platform capabilities, workflows and best practice. Helping ensure our customer-facing teams have a consistent understanding of the platform and how we talk about it. Supporting the onboarding and development of new team members through structured training programmes. Customer Adoption & Impact Helping customers build confidence in the platform and make better use of its capabilities. Improving product adoption and reducing the time it takes customers to see value. Reducing reliance on ongoing support through better training and education. Identifying common knowledge gaps and sharing insights with our Product and Development teams. Continually looking for ways to make our onboarding and enablement processes more effective and scalable. Skills and Experience We are looking for someone who combines strong communication skills with a good understanding of SaaS technology. You'll be comfortable speaking to customers, delivering training and taking technical concepts and making them easy for different audiences to understand. Requirements: Proven experience training or enabling customers or users on a SaaS platform. The ability to explain technical concepts such as APIs, workflows and integrations in a clear and accessible way. Experience designing structured training programmes, onboarding journeys or learning pathways. Strong communication and presentation skills, with the confidence to lead training sessions and workshops. A highly organised and process-driven approach with excellent attention to detail. The ability to work collaboratively across different teams and build strong relationships with a range of stakeholders. Desirable Experience building or managing an LMS or online training academy. Familiarity with tools such as Loom, Notion or TalentLMS. Previous experience within Customer Success, Implementation or SaaS onboarding. Experience working with automation, AI or workflow-driven technology. This is an opportunity to make a real impact on how our customers experience Build Concierge. You will have the freedom to help shape our approach to customer education and build training and onboarding processes that can scale alongside the business. Apply today with your latest CV to join Build Concierge as our new Customer Learning Manager. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Aug 14, 2026
Full time
Customer Learning Manager Salary dependent on skills and experience Full-time, Permanent Leeds, Office Based LS15 Are you experienced in helping customers get the most out of SaaS platforms? Do you enjoy turning complex technology into clear, practical training that gives people the confidence to hit the ground running? Build Concierge is looking for a Customer Learning Manager to take ownership of how our customers and internal teams learn, adopt and get the best from our platform. This is a hands-on role where you'll have the opportunity to shape and improve the entire enablement journey. From creating structured onboarding programmes and delivering customer training to developing a scalable training academy, you'll help us build a consistent approach that supports our customers as we continue to grow. Working closely with our Customer Success, Sales, Solutions, Product and Development teams, you'll play an important part in helping customers see value from the platform sooner, increase adoption and become confident users. Role overview As our Customer Learning Manager, you'll be responsible for creating a structured, engaging approach to customer onboarding and ongoing education. The successful candidate will take what can be a complex platform and make it easy to understand, building training programmes and resources that work for different users, whether they're administrators, operators or managers. Your responsibilities will include: Training & Onboarding Designing structured customer onboarding programmes that align with implementation timelines. Delivering engaging live and recorded training sessions. Providing on-site training, onboarding and workshops at customer locations when required. Creating tailored learning journeys for different types of platform users. Helping customers understand how to use and manage their workflows effectively from day one. Content & Enablement Building and maintaining a scalable training academy, including videos, guides and certification programmes. Developing practical playbooks covering workflows, APIs, integrations and platform best practice. Creating assessments and certification frameworks to support and validate learning. Keeping training materials up to date as the platform develops and evolves. Using customer feedback to continually improve our training and enablement resources. Internal Training Training internal teams on platform capabilities, workflows and best practice. Helping ensure our customer-facing teams have a consistent understanding of the platform and how we talk about it. Supporting the onboarding and development of new team members through structured training programmes. Customer Adoption & Impact Helping customers build confidence in the platform and make better use of its capabilities. Improving product adoption and reducing the time it takes customers to see value. Reducing reliance on ongoing support through better training and education. Identifying common knowledge gaps and sharing insights with our Product and Development teams. Continually looking for ways to make our onboarding and enablement processes more effective and scalable. Skills and Experience We are looking for someone who combines strong communication skills with a good understanding of SaaS technology. You'll be comfortable speaking to customers, delivering training and taking technical concepts and making them easy for different audiences to understand. Requirements: Proven experience training or enabling customers or users on a SaaS platform. The ability to explain technical concepts such as APIs, workflows and integrations in a clear and accessible way. Experience designing structured training programmes, onboarding journeys or learning pathways. Strong communication and presentation skills, with the confidence to lead training sessions and workshops. A highly organised and process-driven approach with excellent attention to detail. The ability to work collaboratively across different teams and build strong relationships with a range of stakeholders. Desirable Experience building or managing an LMS or online training academy. Familiarity with tools such as Loom, Notion or TalentLMS. Previous experience within Customer Success, Implementation or SaaS onboarding. Experience working with automation, AI or workflow-driven technology. This is an opportunity to make a real impact on how our customers experience Build Concierge. You will have the freedom to help shape our approach to customer education and build training and onboarding processes that can scale alongside the business. Apply today with your latest CV to join Build Concierge as our new Customer Learning Manager. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Summary: We are looking for a tech-savvy and customer-centric IT Support Analyst to join our IT team in Snodland. In this role, you won't just be fixing technical issues-you'll be empowering our people to work efficiently, securely, and seamlessly in a modern hybrid environment. As the frontline face of IT, you will deliver exceptional user support, fast-paced technical troubleshooting, and high-quality omnichannel service for both office and remote workers. If you enjoy solving problems, learning new technologies, and making tech work effortlessly for people, we'd love to hear from you. Main responsibilities: Omnichannel Support & Technical Resolution: Deliver high-empathy 1st and 2nd-line technical support across phone, portal (Jira Service Management), and face-to-face interactions. Diagnose and resolve hardware, software, network, and SaaS issues across a range of environments including Google Workspace, Active Directory, Windows, iOS, and Android to rapidly restore user productivity. Onboarding & Asset Lifecycle Management: Coordinate end-to-end device staging, software installation, and account provisioning to ensure a seamless Day One experience for new starters. Maintain meticulous records across both physical and logical asset inventories throughout the device lifecycle. Endpoint Health & Security: Assist in managing company endpoints (laptops, mobile devices, remote access/VPNs) to ensure devices remain properly patched, secure, and compliant with internal IT standards. Knowledge-First Support & Data Integrity: Embrace a Knowledge-Centered Service (KCS) approach by maintaining high data integrity in Jira ticket logging while actively drafting clear Knowledge Base (KB) articles to drive self-service deflection and empower users. Continuous Improvement & Project Support: Identify recurring technical issues, explore opportunities for optimisation and automation, and collaborate with the wider IT team on hardware rollouts, system migrations, and cloud software implementations. You'll need: Skills / Qualifications / Experience Proven Technical Support Experience: Demonstrable background delivering 1st/2nd-line support in an IT Service Desk or End User Services environment, including hands-on experience using modern ITSM tools (e.g., Jira Service Management, ServiceNow). Core Systems, SaaS & Identity Knowledge: Experience managing user accounts and administration across Google Workspace or Microsoft 365, identity management platforms (Active Directory / Entra ID), and Windows operating systems. Endpoint & Network Troubleshooting: Practical troubleshooting skills across laptops, mobile endpoints (iOS/Android), peripherals, and hybrid connectivity setups. Customer Focus & Task Management: Exceptional empathetic communication skills-with the ability to explain complex tech concepts to non-technical staff clearly-combined with strong organisational skills to prioritise competing tasks under pressure. Mobility & Site Support: Valid UK Driver's License and a willingness to participate in occasional site/depot visits and be on a team standby rota. Endpoint Management (UEM/MDM): Experience with endpoint management platforms, like Ivanti Endpoint Manager, ManageEngine, Intune, Jamf, or Knox are desirable. Basic Scripting & Automation: Familiarity with PowerShell or Google Apps Script to automate routine administrative and support tasks are desirable. Industry Certifications: Credentials such as ITIL v4 Foundation, CompTIA A+/Network+, or Microsoft/Google fundamentals are desirable. Security & Project Experience: General understanding of endpoint security hygiene (phishing mitigation, identity protection) and hands-on participation in hardware refreshes or office IT rollouts would be desirable. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Starting from £29,064 p.a.
Aug 14, 2026
Full time
Summary: We are looking for a tech-savvy and customer-centric IT Support Analyst to join our IT team in Snodland. In this role, you won't just be fixing technical issues-you'll be empowering our people to work efficiently, securely, and seamlessly in a modern hybrid environment. As the frontline face of IT, you will deliver exceptional user support, fast-paced technical troubleshooting, and high-quality omnichannel service for both office and remote workers. If you enjoy solving problems, learning new technologies, and making tech work effortlessly for people, we'd love to hear from you. Main responsibilities: Omnichannel Support & Technical Resolution: Deliver high-empathy 1st and 2nd-line technical support across phone, portal (Jira Service Management), and face-to-face interactions. Diagnose and resolve hardware, software, network, and SaaS issues across a range of environments including Google Workspace, Active Directory, Windows, iOS, and Android to rapidly restore user productivity. Onboarding & Asset Lifecycle Management: Coordinate end-to-end device staging, software installation, and account provisioning to ensure a seamless Day One experience for new starters. Maintain meticulous records across both physical and logical asset inventories throughout the device lifecycle. Endpoint Health & Security: Assist in managing company endpoints (laptops, mobile devices, remote access/VPNs) to ensure devices remain properly patched, secure, and compliant with internal IT standards. Knowledge-First Support & Data Integrity: Embrace a Knowledge-Centered Service (KCS) approach by maintaining high data integrity in Jira ticket logging while actively drafting clear Knowledge Base (KB) articles to drive self-service deflection and empower users. Continuous Improvement & Project Support: Identify recurring technical issues, explore opportunities for optimisation and automation, and collaborate with the wider IT team on hardware rollouts, system migrations, and cloud software implementations. You'll need: Skills / Qualifications / Experience Proven Technical Support Experience: Demonstrable background delivering 1st/2nd-line support in an IT Service Desk or End User Services environment, including hands-on experience using modern ITSM tools (e.g., Jira Service Management, ServiceNow). Core Systems, SaaS & Identity Knowledge: Experience managing user accounts and administration across Google Workspace or Microsoft 365, identity management platforms (Active Directory / Entra ID), and Windows operating systems. Endpoint & Network Troubleshooting: Practical troubleshooting skills across laptops, mobile endpoints (iOS/Android), peripherals, and hybrid connectivity setups. Customer Focus & Task Management: Exceptional empathetic communication skills-with the ability to explain complex tech concepts to non-technical staff clearly-combined with strong organisational skills to prioritise competing tasks under pressure. Mobility & Site Support: Valid UK Driver's License and a willingness to participate in occasional site/depot visits and be on a team standby rota. Endpoint Management (UEM/MDM): Experience with endpoint management platforms, like Ivanti Endpoint Manager, ManageEngine, Intune, Jamf, or Knox are desirable. Basic Scripting & Automation: Familiarity with PowerShell or Google Apps Script to automate routine administrative and support tasks are desirable. Industry Certifications: Credentials such as ITIL v4 Foundation, CompTIA A+/Network+, or Microsoft/Google fundamentals are desirable. Security & Project Experience: General understanding of endpoint security hygiene (phishing mitigation, identity protection) and hands-on participation in hardware refreshes or office IT rollouts would be desirable. Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Starting from £29,064 p.a.
