Your new company Are you a highly organised professional with a keen eye for detail and a passion for delivering excellent customer service? Our client, a well-established and growing manufacturing business based in Deeside, is seeking an experienced Order Processor / Technical Administrator to join their friendly and supportive team. Your new role The position is offered full time Monday to Friday and fully based on site. Working within a small, collaborative office environment, you will play a key role in ensuring customer orders are processed accurately and efficiently from enquiry through to delivery. This is an excellent opportunity for a proactive individual who enjoys a varied administrative role and takes pride in maintaining high standards of accuracy and professionalism.Hours of work are Monday to Thursday from 08.30am until 17.00pm. Friday 08.30am until 16.00pm The successful candidate will be responsible for processing customer orders, maintaining accurate records, liaising with customers and internal departments, preparing technical documentation, and supporting the wider team with a range of administrative duties. Some of your duties will include but not limited to. Order Processing: Accurately enter, manage, and track sales orders within the system.Customer Communication: Respond to enquiries, resolve order-related issues, and provide exceptional customer support.Cross-Department Coordination: Collaborate with sales, finance, and logistics teams to ensure timely and accurate order fulfilment.Record Maintenance: Update and maintain customer records, ensuring data accuracy.Reporting: Prepare and distribute sales reports and performance metrics as required.Issue Resolution: Address and resolve order discrepancies and customer complaints, escalating complex issues when necessary.Order Management: Process and efficiently monitor customer orders, returns, and refunds.Project Coordination: Support the implementation of gym projects, working directly with the Strategic Business Planner.Logistics Coordination: Manage Trios spare parts processing and coordinate dispatch for larger orders to designated delivery addresses.Internal Communication: Act as a liaison between customers and internal teams, ensuring clear and effective communication.Dispatch Management: Handle the collation and dispatch of small items and correspondence via Royal Mail and UPS.Policy Adherence: Ensure compliance with company policies and procedures in all customer interactions and administrative tasks. What you'll need to succeed Excellent communication skills both written and verbal Strong attention to detail Able to manage multiple tasks, meet deadlines, and prioritise workload efficiently.Proficient in order management systems and Microsoft Office SuitePassion for going that extra mile and providing a first-class customer service experience Strong problem-solving skills What you'll get in return 25 days holiday + bank holidays Free parking Small and friendly team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Aug 11, 2026
Full time
Your new company Are you a highly organised professional with a keen eye for detail and a passion for delivering excellent customer service? Our client, a well-established and growing manufacturing business based in Deeside, is seeking an experienced Order Processor / Technical Administrator to join their friendly and supportive team. Your new role The position is offered full time Monday to Friday and fully based on site. Working within a small, collaborative office environment, you will play a key role in ensuring customer orders are processed accurately and efficiently from enquiry through to delivery. This is an excellent opportunity for a proactive individual who enjoys a varied administrative role and takes pride in maintaining high standards of accuracy and professionalism.Hours of work are Monday to Thursday from 08.30am until 17.00pm. Friday 08.30am until 16.00pm The successful candidate will be responsible for processing customer orders, maintaining accurate records, liaising with customers and internal departments, preparing technical documentation, and supporting the wider team with a range of administrative duties. Some of your duties will include but not limited to. Order Processing: Accurately enter, manage, and track sales orders within the system.Customer Communication: Respond to enquiries, resolve order-related issues, and provide exceptional customer support.Cross-Department Coordination: Collaborate with sales, finance, and logistics teams to ensure timely and accurate order fulfilment.Record Maintenance: Update and maintain customer records, ensuring data accuracy.Reporting: Prepare and distribute sales reports and performance metrics as required.Issue Resolution: Address and resolve order discrepancies and customer complaints, escalating complex issues when necessary.Order Management: Process and efficiently monitor customer orders, returns, and refunds.Project Coordination: Support the implementation of gym projects, working directly with the Strategic Business Planner.Logistics Coordination: Manage Trios spare parts processing and coordinate dispatch for larger orders to designated delivery addresses.Internal Communication: Act as a liaison between customers and internal teams, ensuring clear and effective communication.Dispatch Management: Handle the collation and dispatch of small items and correspondence via Royal Mail and UPS.Policy Adherence: Ensure compliance with company policies and procedures in all customer interactions and administrative tasks. What you'll need to succeed Excellent communication skills both written and verbal Strong attention to detail Able to manage multiple tasks, meet deadlines, and prioritise workload efficiently.Proficient in order management systems and Microsoft Office SuitePassion for going that extra mile and providing a first-class customer service experience Strong problem-solving skills What you'll get in return 25 days holiday + bank holidays Free parking Small and friendly team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Customer Service Representative Global Brand European Headquarters Hemel Hempstead Immediate Start Temporary Assignment until March 2027 Are you an experienced Customer Service professional looking for your next opportunity with a well-known global organisation? We are recruiting for a Temporary Customer Service Representative to join the European Headquarters of a leading global brand based in Hemel Hempstead . This is an excellent opportunity to join a friendly, supportive team in a varied customer-focused role, with an immediate start available and the assignment running through to the end of March 2027 . What's on Offer? Immediate start Temporary assignment until 31st March 2027 Monday to Friday, 8:45am - 5:00pm Hybrid working pattern: 3 days per week in the modern Hemel Hempstead office 2 days per week working from home Friendly, collaborative working environment within a prestigious global organisation Please note: As the office is not located close to a train station, applicants should ideally live within a reasonable commuting distance of Hemel Hempstead. Own transport is preferred. The Role Working as part of the Customer Service team, you will play a key role in supporting the sales function by delivering exceptional service to customers and internal stakeholders. You'll be responsible for processing customer orders, resolving queries, coordinating deliveries and ensuring a smooth order-to-delivery experience. This is a fast-paced position where accuracy, organisation and excellent communication skills are essential. Key Responsibilities Process customer orders received via email and telephone, ensuring all requirements are accurately fulfilled. Handle specialist orders, including bundled products, consignment orders, free-of-charge deliveries and returns. Monitor the order fulfilment and delivery process, liaising with distribution centres and delivery partners where required. Arrange urgent or special deliveries when requested. Produce, check and issue customer invoices. Maintain accurate records and filing of order documentation. Respond promptly to customer enquiries regarding orders, deliveries and product availability. Manage customer service complaints professionally, ensuring timely resolution. Handle and monitor backorders, keeping customers informed throughout. Provide day-to-day support to the sales team and assist with customer-related administration as required. About You We're looking for someone who enjoys building relationships, solving problems and delivering an outstanding customer experience. You'll ideally have: Previous experience in a customer service, customer support or sales support role. Excellent communication skills, both written and verbal. Strong organisational skills with excellent attention to detail. The ability to manage multiple priorities in a busy environment. Good IT skills, including experience using Microsoft Office and CRM or ERP systems. A proactive, team-focused approach with a willingness to support colleagues when needed. Experience within a corporate or international business environment would be advantageous. Quality & Compliance As part of a global healthcare organisation, quality and compliance are central to everything we do. The successful candidate will demonstrate a commitment to maintaining the highest standards of product quality, customer service and regulatory compliance, following all documented quality procedures and policies. Benefits include Competitive pay rate 28 days Holiday Free on-site parking Access to the Tate Awards Scheme - including Store discounts Apply Now If you're available immediately (or at short notice) and are looking for a rewarding temporary opportunity with a respected global employer, we'd love to hear from you. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Aug 10, 2026
Seasonal
Customer Service Representative Global Brand European Headquarters Hemel Hempstead Immediate Start Temporary Assignment until March 2027 Are you an experienced Customer Service professional looking for your next opportunity with a well-known global organisation? We are recruiting for a Temporary Customer Service Representative to join the European Headquarters of a leading global brand based in Hemel Hempstead . This is an excellent opportunity to join a friendly, supportive team in a varied customer-focused role, with an immediate start available and the assignment running through to the end of March 2027 . What's on Offer? Immediate start Temporary assignment until 31st March 2027 Monday to Friday, 8:45am - 5:00pm Hybrid working pattern: 3 days per week in the modern Hemel Hempstead office 2 days per week working from home Friendly, collaborative working environment within a prestigious global organisation Please note: As the office is not located close to a train station, applicants should ideally live within a reasonable commuting distance of Hemel Hempstead. Own transport is preferred. The Role Working as part of the Customer Service team, you will play a key role in supporting the sales function by delivering exceptional service to customers and internal stakeholders. You'll be responsible for processing customer orders, resolving queries, coordinating deliveries and ensuring a smooth order-to-delivery experience. This is a fast-paced position where accuracy, organisation and excellent communication skills are essential. Key Responsibilities Process customer orders received via email and telephone, ensuring all requirements are accurately fulfilled. Handle specialist orders, including bundled products, consignment orders, free-of-charge deliveries and returns. Monitor the order fulfilment and delivery process, liaising with distribution centres and delivery partners where required. Arrange urgent or special deliveries when requested. Produce, check and issue customer invoices. Maintain accurate records and filing of order documentation. Respond promptly to customer enquiries regarding orders, deliveries and product availability. Manage customer service complaints professionally, ensuring timely resolution. Handle and monitor backorders, keeping customers informed throughout. Provide day-to-day support to the sales team and assist with customer-related administration as required. About You We're looking for someone who enjoys building relationships, solving problems and delivering an outstanding customer experience. You'll ideally have: Previous experience in a customer service, customer support or sales support role. Excellent communication skills, both written and verbal. Strong organisational skills with excellent attention to detail. The ability to manage multiple priorities in a busy environment. Good IT skills, including experience using Microsoft Office and CRM or ERP systems. A proactive, team-focused approach with a willingness to support colleagues when needed. Experience within a corporate or international business environment would be advantageous. Quality & Compliance As part of a global healthcare organisation, quality and compliance are central to everything we do. The successful candidate will demonstrate a commitment to maintaining the highest standards of product quality, customer service and regulatory compliance, following all documented quality procedures and policies. Benefits include Competitive pay rate 28 days Holiday Free on-site parking Access to the Tate Awards Scheme - including Store discounts Apply Now If you're available immediately (or at short notice) and are looking for a rewarding temporary opportunity with a respected global employer, we'd love to hear from you. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
The Investigation Specialist Lead at Veeqo is responsible for building and overseeing the company's account investigation and fraud response capabilities. This is a seller-facing role that owns the proactive identification, investigation, and mitigation of fraudulent activity across the platform - including account takeovers, shipping label fraud, payment fraud, and chargebacks - as well as cases which require specific account investigation beyond fraud (e.g., compliance reviews, account disputes, and operational escalations). You will work cross-functionally with Product, Engineering, Customer Support, Legal, and Finance to detect, investigate, and resolve issues related to shipping, order management, and payment processes. In addition to fraud prevention and account investigation, this role serves as the primary point of contact for Stripe-related issues (disputes, payments, transactions, and refunds) and carrier chargeback queries from Veeqo sellers, ensuring timely resolution and accurate financial reconciliation. As a seller-facing function, you will communicate directly with sellers throughout the investigation lifecycle. Key job responsibilities - Support the design and implementation of Veeqo's end-to-end fraud prevention and investigation framework, establishing KPIs, policies, SOPs, and response protocols - Build and manage fraud detection tools, rules, and alerts using internal and third-party platforms (e.g., Metabase, FullStory, custom rule engines) to proactively identify suspicious activity - Conduct thorough fraud investigations - gathering evidence, analysing data, documenting findings, and producing actionable recommendations - Serve as the primary handler of Stripe-related issues including disputes, failed payments, transaction queries, and refunds - Handle carrier chargeback queries from sellers, investigating disputed charges, analysing trends, and developing dispute strategies - Communicate directly with sellers throughout the investigation lifecycle - providing clear updates, managing expectations, and ensuring a professional experience - Collaborate cross-functionally with Product, Engineering, Legal, and Compliance to identify process gaps, propose improvements, and ensure regulatory adherence (e.g., GDPR, PCI DSS) - Deliver regular fraud trend reports and risk assessments to leadership, quantifying financial impact and proposing mitigation tactics - Investigate and resolve account-level issues beyond fraud - including account compromise recovery, compliance actions, seller disputes, and operational escalations - ensuring thorough documentation throughout - Own continuous improvement of the investigation function - conducting post-incident reviews, evaluating new tooling, creating training resources and mentoring team members About the team Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission - and this role puts you right at the centre of it. BASIC QUALIFICATIONS - Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python - Experience identifying and solving complex problems through data analysis - Experience in fraud/risk investigations PREFERRED QUALIFICATIONS - 2+ years in fraud investigation, security analysis, or risk management roles - Experience building automated fraud detection systems or scalable investigation workflows - Experience with quality assessment frameworks and performance management in security contexts - Knowledge of regulatory compliance requirements related to fraud prevention and data security (GDPR, PCI DSS) - Experience developing and delivering training programmes for investigation teams Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Aug 10, 2026
Full time
The Investigation Specialist Lead at Veeqo is responsible for building and overseeing the company's account investigation and fraud response capabilities. This is a seller-facing role that owns the proactive identification, investigation, and mitigation of fraudulent activity across the platform - including account takeovers, shipping label fraud, payment fraud, and chargebacks - as well as cases which require specific account investigation beyond fraud (e.g., compliance reviews, account disputes, and operational escalations). You will work cross-functionally with Product, Engineering, Customer Support, Legal, and Finance to detect, investigate, and resolve issues related to shipping, order management, and payment processes. In addition to fraud prevention and account investigation, this role serves as the primary point of contact for Stripe-related issues (disputes, payments, transactions, and refunds) and carrier chargeback queries from Veeqo sellers, ensuring timely resolution and accurate financial reconciliation. As a seller-facing function, you will communicate directly with sellers throughout the investigation lifecycle. Key job responsibilities - Support the design and implementation of Veeqo's end-to-end fraud prevention and investigation framework, establishing KPIs, policies, SOPs, and response protocols - Build and manage fraud detection tools, rules, and alerts using internal and third-party platforms (e.g., Metabase, FullStory, custom rule engines) to proactively identify suspicious activity - Conduct thorough fraud investigations - gathering evidence, analysing data, documenting findings, and producing actionable recommendations - Serve as the primary handler of Stripe-related issues including disputes, failed payments, transaction queries, and refunds - Handle carrier chargeback queries from sellers, investigating disputed charges, analysing trends, and developing dispute strategies - Communicate directly with sellers throughout the investigation lifecycle - providing clear updates, managing expectations, and ensuring a professional experience - Collaborate cross-functionally with Product, Engineering, Legal, and Compliance to identify process gaps, propose improvements, and ensure regulatory adherence (e.g., GDPR, PCI DSS) - Deliver regular fraud trend reports and risk assessments to leadership, quantifying financial impact and proposing mitigation tactics - Investigate and resolve account-level issues beyond fraud - including account compromise recovery, compliance actions, seller disputes, and operational escalations - ensuring thorough documentation throughout - Own continuous improvement of the investigation function - conducting post-incident reviews, evaluating new tooling, creating training resources and mentoring team members About the team Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission - and this role puts you right at the centre of it. BASIC QUALIFICATIONS - Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python - Experience identifying and solving complex problems through data analysis - Experience in fraud/risk investigations PREFERRED QUALIFICATIONS - 2+ years in fraud investigation, security analysis, or risk management roles - Experience building automated fraud detection systems or scalable investigation workflows - Experience with quality assessment frameworks and performance management in security contexts - Knowledge of regulatory compliance requirements related to fraud prevention and data security (GDPR, PCI DSS) - Experience developing and delivering training programmes for investigation teams Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Part-Time Operations & Procurement AdministratorLocation: Marden, Kent (Office-Based)Hours: 3-4 Days per Week (22.5-30 Hours)Salary: Full-Time Equivalent £27,000 - £30,000Start Date: ASAP We are seeking an organised and proactive Operations & Procurement Administrator to support the smooth running of customer orders, purchasing, supplier relationships and logistics. Working as part of a job-share arrangement, you will help ensure products are sourced, processed and delivered efficiently while providing excellent customer and administrative support.Key Responsibilities- Process customer orders from receipt through to delivery.- Raise purchase orders and coordinate with suppliers on lead times, stock availability and quotations.- Manage delivery schedules with suppliers, warehouse partners and couriers.- Track orders, resolve delivery issues and support fulfilment activities.- Respond to customer enquiries and provide order updates.- Prepare quotations and maintain accurate customer, supplier and order records.- Keep CRM and order management systems up to date.- Support general administration and continuous process improvements.Essential Skills & Experience- Experience in operations, procurement, customer service, administration or supply chain coordination- Strong organisational and communication skills- Ability to manage multiple priorities and work accurately under pressure- Proficiency in Microsoft 365 applications- Experience using CRM, order management and accounting software- Proactive approach with strong attention to detail- Experience within manufacturing, distribution, logistics or technical environments- Warehouse or logistics coordination experienceBenefits- Holiday allowance- Company pension- On-site parking- Cashback Health SchemeAt KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Aug 09, 2026
Full time
Part-Time Operations & Procurement AdministratorLocation: Marden, Kent (Office-Based)Hours: 3-4 Days per Week (22.5-30 Hours)Salary: Full-Time Equivalent £27,000 - £30,000Start Date: ASAP We are seeking an organised and proactive Operations & Procurement Administrator to support the smooth running of customer orders, purchasing, supplier relationships and logistics. Working as part of a job-share arrangement, you will help ensure products are sourced, processed and delivered efficiently while providing excellent customer and administrative support.Key Responsibilities- Process customer orders from receipt through to delivery.- Raise purchase orders and coordinate with suppliers on lead times, stock availability and quotations.- Manage delivery schedules with suppliers, warehouse partners and couriers.- Track orders, resolve delivery issues and support fulfilment activities.- Respond to customer enquiries and provide order updates.- Prepare quotations and maintain accurate customer, supplier and order records.- Keep CRM and order management systems up to date.- Support general administration and continuous process improvements.Essential Skills & Experience- Experience in operations, procurement, customer service, administration or supply chain coordination- Strong organisational and communication skills- Ability to manage multiple priorities and work accurately under pressure- Proficiency in Microsoft 365 applications- Experience using CRM, order management and accounting software- Proactive approach with strong attention to detail- Experience within manufacturing, distribution, logistics or technical environments- Warehouse or logistics coordination experienceBenefits- Holiday allowance- Company pension- On-site parking- Cashback Health SchemeAt KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Sales Administration Assistant Wetherby, West Yorkshire Full Time Permanent Our client is seeking a Sales Administration Assistant to support the Sales Team, whilst ensuring the smooth day-to-day operation of the office. This is a fantastic opportunity for an ambitious and detail-oriented professional who enjoys working across multiple business functions and taking ownership of their workload.As a key member of the team, you will provide comprehensive administrative and operational support across the business. You'll be responsible for managing customer orders, supporting marketing activities, assisting the sales team, maintaining accurate records and delivering exceptional customer service to key stakeholders. Key ResponsibilitiesSales & Customer Administration Process customer orders and purchase orders accurately from order receipt through to payment. Raise invoices and credit notes using Sage. Manage order fulfilment and coordinate deliveries. Prepare quotations and assist with contract administration. Maintain accurate customer records within the CRM system. Customer Service Provide telephone and email support to customers interested in products. Guide customers through the ordering process. Offer product and technical support where appropriate. Deliver excellent customer service at all times. Stock Control & Logistics Monitor and manage inventory levels. Coordinate imports, exports and stock movements. Produce stock reporting and forecasting information. Liaise with manufacturing teams to maintain appropriate stock levels. Marketing & Events Support Organise travel and accommodation for employees, customers and event attendees. Liaise with event organisers, logistics providers and suppliers. Monitor and manage stock levels of marketing materials. Support the creation and distribution of marketing collateral. Assist with digital marketing activities and email campaigns. Track marketing expenditure and prepare reports. Office Support Diary and calendar management. Minute taking and meeting coordination. Database management, including sales and budget trackers. Expense reporting and spreadsheet maintenance. Proofreading medical and marketing documentation. Managing office supplies, stationery and post. About YouTo be successful in this role, you will be an organised and adaptable administrator with excellent communication skills and a proactive approach to your work. Essential Skills & Experience Previous administration experience within a busy commercial environment. Advanced Microsoft Office skills, particularly Excel, Word and PowerPoint. Strong customer service and relationship-building abilities. Excellent written and verbal communication skills. Exceptional organisational skills and attention to detail. Ability to manage multiple priorities and meet deadlines. Experience maintaining accurate records and databases. Ability to work independently and take ownership of responsibilities. Personal Qualities Self-motivated and proactive. Professional and positive approach. Strong attention to detail and accuracy. Excellent organisational skills. Confident communicator at all levels. Able to work autonomously with minimal supervision. Flexible and willing to support across multiple business functions. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Aug 08, 2026
Full time
Sales Administration Assistant Wetherby, West Yorkshire Full Time Permanent Our client is seeking a Sales Administration Assistant to support the Sales Team, whilst ensuring the smooth day-to-day operation of the office. This is a fantastic opportunity for an ambitious and detail-oriented professional who enjoys working across multiple business functions and taking ownership of their workload.As a key member of the team, you will provide comprehensive administrative and operational support across the business. You'll be responsible for managing customer orders, supporting marketing activities, assisting the sales team, maintaining accurate records and delivering exceptional customer service to key stakeholders. Key ResponsibilitiesSales & Customer Administration Process customer orders and purchase orders accurately from order receipt through to payment. Raise invoices and credit notes using Sage. Manage order fulfilment and coordinate deliveries. Prepare quotations and assist with contract administration. Maintain accurate customer records within the CRM system. Customer Service Provide telephone and email support to customers interested in products. Guide customers through the ordering process. Offer product and technical support where appropriate. Deliver excellent customer service at all times. Stock Control & Logistics Monitor and manage inventory levels. Coordinate imports, exports and stock movements. Produce stock reporting and forecasting information. Liaise with manufacturing teams to maintain appropriate stock levels. Marketing & Events Support Organise travel and accommodation for employees, customers and event attendees. Liaise with event organisers, logistics providers and suppliers. Monitor and manage stock levels of marketing materials. Support the creation and distribution of marketing collateral. Assist with digital marketing activities and email campaigns. Track marketing expenditure and prepare reports. Office Support Diary and calendar management. Minute taking and meeting coordination. Database management, including sales and budget trackers. Expense reporting and spreadsheet maintenance. Proofreading medical and marketing documentation. Managing office supplies, stationery and post. About YouTo be successful in this role, you will be an organised and adaptable administrator with excellent communication skills and a proactive approach to your work. Essential Skills & Experience Previous administration experience within a busy commercial environment. Advanced Microsoft Office skills, particularly Excel, Word and PowerPoint. Strong customer service and relationship-building abilities. Excellent written and verbal communication skills. Exceptional organisational skills and attention to detail. Ability to manage multiple priorities and meet deadlines. Experience maintaining accurate records and databases. Ability to work independently and take ownership of responsibilities. Personal Qualities Self-motivated and proactive. Professional and positive approach. Strong attention to detail and accuracy. Excellent organisational skills. Confident communicator at all levels. Able to work autonomously with minimal supervision. Flexible and willing to support across multiple business functions. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sales Administration AssistantWetherby, West Yorkshire Full Time Permanent Our client is seeking a Sales Administration Assistant to support the Sales Team, whilst ensuring the smooth day-to-day operation of the office. This is a fantastic opportunity for an ambitious and detail-oriented professional who enjoys working across multiple business functions and taking ownership of their workload.As a key member of the team, you will provide comprehensive administrative and operational support across the business. You'll be responsible for managing customer orders, supporting marketing activities, assisting the sales team, maintaining accurate records and delivering exceptional customer service to key stakeholders. Key Responsibilities Sales & Customer Administration Process customer orders and purchase orders accurately from order receipt through to payment. Raise invoices and credit notes using Sage. Manage order fulfilment and coordinate deliveries. Prepare quotations and assist with contract administration. Maintain accurate customer records within the CRM system. Customer Service Provide telephone and email support to customers interested in products. Guide customers through the ordering process. Offer product and technical support where appropriate. Deliver excellent customer service at all times. Stock Control & Logistics Monitor and manage inventory levels. Coordinate imports, exports and stock movements. Produce stock reporting and forecasting information. Liaise with manufacturing teams to maintain appropriate stock levels. Marketing & Events Support Organise travel and accommodation for employees, customers and event attendees. Liaise with event organisers, logistics providers and suppliers. Monitor and manage stock levels of marketing materials. Support the creation and distribution of marketing collateral. Assist with digital marketing activities and email campaigns. Track marketing expenditure and prepare reports. Office Support Diary and calendar management. Minute taking and meeting coordination. Database management, including sales and budget trackers. Expense reporting and spreadsheet maintenance. Proofreading medical and marketing documentation. Managing office supplies, stationery and post. About YouTo be successful in this role, you will be an organised and adaptable administrator with excellent communication skills and a proactive approach to your work. Essential Skills & Experience Previous administration experience within a busy commercial environment. Advanced Microsoft Office skills, particularly Excel, Word and PowerPoint. Strong customer service and relationship-building abilities. Excellent written and verbal communication skills. Exceptional organisational skills and attention to detail. Ability to manage multiple priorities and meet deadlines. Experience maintaining accurate records and databases. Ability to work independently and take ownership of responsibilities. Personal Qualities Self-motivated and proactive. Professional and positive approach. Strong attention to detail and accuracy. Excellent organisational skills. Confident communicator at all levels. Able to work autonomously with minimal supervision. Flexible and willing to support across multiple business functions. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 08, 2026
Full time
Sales Administration AssistantWetherby, West Yorkshire Full Time Permanent Our client is seeking a Sales Administration Assistant to support the Sales Team, whilst ensuring the smooth day-to-day operation of the office. This is a fantastic opportunity for an ambitious and detail-oriented professional who enjoys working across multiple business functions and taking ownership of their workload.As a key member of the team, you will provide comprehensive administrative and operational support across the business. You'll be responsible for managing customer orders, supporting marketing activities, assisting the sales team, maintaining accurate records and delivering exceptional customer service to key stakeholders. Key Responsibilities Sales & Customer Administration Process customer orders and purchase orders accurately from order receipt through to payment. Raise invoices and credit notes using Sage. Manage order fulfilment and coordinate deliveries. Prepare quotations and assist with contract administration. Maintain accurate customer records within the CRM system. Customer Service Provide telephone and email support to customers interested in products. Guide customers through the ordering process. Offer product and technical support where appropriate. Deliver excellent customer service at all times. Stock Control & Logistics Monitor and manage inventory levels. Coordinate imports, exports and stock movements. Produce stock reporting and forecasting information. Liaise with manufacturing teams to maintain appropriate stock levels. Marketing & Events Support Organise travel and accommodation for employees, customers and event attendees. Liaise with event organisers, logistics providers and suppliers. Monitor and manage stock levels of marketing materials. Support the creation and distribution of marketing collateral. Assist with digital marketing activities and email campaigns. Track marketing expenditure and prepare reports. Office Support Diary and calendar management. Minute taking and meeting coordination. Database management, including sales and budget trackers. Expense reporting and spreadsheet maintenance. Proofreading medical and marketing documentation. Managing office supplies, stationery and post. About YouTo be successful in this role, you will be an organised and adaptable administrator with excellent communication skills and a proactive approach to your work. Essential Skills & Experience Previous administration experience within a busy commercial environment. Advanced Microsoft Office skills, particularly Excel, Word and PowerPoint. Strong customer service and relationship-building abilities. Excellent written and verbal communication skills. Exceptional organisational skills and attention to detail. Ability to manage multiple priorities and meet deadlines. Experience maintaining accurate records and databases. Ability to work independently and take ownership of responsibilities. Personal Qualities Self-motivated and proactive. Professional and positive approach. Strong attention to detail and accuracy. Excellent organisational skills. Confident communicator at all levels. Able to work autonomously with minimal supervision. Flexible and willing to support across multiple business functions. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We re looking for a Admin Assistant to join a global manufacturer at their site based in Chapel-en-le-Frith . This is a role suited to someone with office or admin experience and good computer skills, as you will be placing orders, dealing with suppliers, coordinating deliveries and supporting the wider purchasing function. What s on offer? £25,000 - £27,000 p/a Permanent position 36 hours per week Mon Thu 7am 4:30pm Training provided 27 days holiday plus bank holidays Enrolment into company private pension scheme Standard pension Group life insurance Private healthcare cash plan Monthly pay What will you be doing as an Admin Assistant? Placing orders and supporting order fulfilment Chasing suppliers and coordinating deliveries Negotiating costs, prices, quantities and delivery schedules Producing supply schedules to support continuity of supply Building strong relationships with suppliers and internal teams Dealing with staff on the shopfloor Maintaining stock levels as required Using Unity MRP system Identifying and integrating new suppliers Collecting and analysing data to help predict trends Identifying quality standards and making sure products meet those standards Following company policies and procedures at all times What will you need? Office or admin experience Good computer skills Apply today Apply today or speak with Jack at KPJ Group for more information between 9:00am 5:00pm Monday Friday. KPJ Group are a specialist Recruitment Consultancy with more than 50 years of experience delivering staffing solutions. We treat each application with a high degree of care however due to the high volume of applications are sometimes unable to contact all individuals. If you do not hear from us within 5 days of submitting your application, please assume that unfortunately you have not been shortlisted.
Aug 08, 2026
Full time
We re looking for a Admin Assistant to join a global manufacturer at their site based in Chapel-en-le-Frith . This is a role suited to someone with office or admin experience and good computer skills, as you will be placing orders, dealing with suppliers, coordinating deliveries and supporting the wider purchasing function. What s on offer? £25,000 - £27,000 p/a Permanent position 36 hours per week Mon Thu 7am 4:30pm Training provided 27 days holiday plus bank holidays Enrolment into company private pension scheme Standard pension Group life insurance Private healthcare cash plan Monthly pay What will you be doing as an Admin Assistant? Placing orders and supporting order fulfilment Chasing suppliers and coordinating deliveries Negotiating costs, prices, quantities and delivery schedules Producing supply schedules to support continuity of supply Building strong relationships with suppliers and internal teams Dealing with staff on the shopfloor Maintaining stock levels as required Using Unity MRP system Identifying and integrating new suppliers Collecting and analysing data to help predict trends Identifying quality standards and making sure products meet those standards Following company policies and procedures at all times What will you need? Office or admin experience Good computer skills Apply today Apply today or speak with Jack at KPJ Group for more information between 9:00am 5:00pm Monday Friday. KPJ Group are a specialist Recruitment Consultancy with more than 50 years of experience delivering staffing solutions. We treat each application with a high degree of care however due to the high volume of applications are sometimes unable to contact all individuals. If you do not hear from us within 5 days of submitting your application, please assume that unfortunately you have not been shortlisted.
A specialist renewables division within a national group of electrical distribution companies is looking for a motivated Internal Sales Executive to join their established team in Fareham. This is an excellent opportunity to join a growing business where you'll play a key role in developing customer relationships and driving sales. You'll be joining a successful electrical wholesaler that employs over 4,000 people across hundreds of UK locations. The renewables sector of the business is growing rapidly, with increasing demand for energy-efficient products and solutions. With an annual turnover exceeding 1.7 billion, the company continues to grow through strategic acquisitions and by delivering exceptional service to its customers. They pride themselves on their decentralised business model and the long-term relationships they build with customers, suppliers and employees. Role Responsibilities As an Internal Sales Executive, you will: Build strong relationships with new and existing B2B customers, delivering outstanding customer service Process customer enquiries and quotations, identifying opportunities to maximise sales Promote the company's extensive range of electrical and renewable energy products Provide customers with technical advice and recommend the most suitable solutions for their projects Work closely with colleagues across the branch to ensure excellent service and efficient order fulfilment Help achieve branch sales targets and contribute to the continued growth of the business Rewards You will receive: A starting salary of 35,000 - 40,000 (dependent on experience) A generous profit share bonus Paid overtime Opportunities to progress into a field sale role Company pension scheme Ongoing training, mentoring and support Working Hours: Monday to Friday, 7:30am - 5:00pm, plus Saturdays 8:30am - 11:00am (1 in 6). Requirements To be successful in this role, you should: Have experience within electrical wholesale or another trade, distribution or merchanting environment, or have a proven sales background with the enthusiasm to learn a new industry Be confident building relationships with customers and identifying sales opportunities Have excellent communication and customer service skills Be organised, proactive and able to manage multiple priorities in a fast-paced environment Enjoy working as part of a close-knit team while also being self-motivated If you're looking to join a successful and growing business where your sales skills will be recognised and rewarded, apply today to find out more.
Aug 08, 2026
Full time
A specialist renewables division within a national group of electrical distribution companies is looking for a motivated Internal Sales Executive to join their established team in Fareham. This is an excellent opportunity to join a growing business where you'll play a key role in developing customer relationships and driving sales. You'll be joining a successful electrical wholesaler that employs over 4,000 people across hundreds of UK locations. The renewables sector of the business is growing rapidly, with increasing demand for energy-efficient products and solutions. With an annual turnover exceeding 1.7 billion, the company continues to grow through strategic acquisitions and by delivering exceptional service to its customers. They pride themselves on their decentralised business model and the long-term relationships they build with customers, suppliers and employees. Role Responsibilities As an Internal Sales Executive, you will: Build strong relationships with new and existing B2B customers, delivering outstanding customer service Process customer enquiries and quotations, identifying opportunities to maximise sales Promote the company's extensive range of electrical and renewable energy products Provide customers with technical advice and recommend the most suitable solutions for their projects Work closely with colleagues across the branch to ensure excellent service and efficient order fulfilment Help achieve branch sales targets and contribute to the continued growth of the business Rewards You will receive: A starting salary of 35,000 - 40,000 (dependent on experience) A generous profit share bonus Paid overtime Opportunities to progress into a field sale role Company pension scheme Ongoing training, mentoring and support Working Hours: Monday to Friday, 7:30am - 5:00pm, plus Saturdays 8:30am - 11:00am (1 in 6). Requirements To be successful in this role, you should: Have experience within electrical wholesale or another trade, distribution or merchanting environment, or have a proven sales background with the enthusiasm to learn a new industry Be confident building relationships with customers and identifying sales opportunities Have excellent communication and customer service skills Be organised, proactive and able to manage multiple priorities in a fast-paced environment Enjoy working as part of a close-knit team while also being self-motivated If you're looking to join a successful and growing business where your sales skills will be recognised and rewarded, apply today to find out more.
Customer Service Advisor - Luton (8 Month Fixed Term Contract) We have a new project based in an office in Luton for and will be on a Fixed Term Contract and available on an 8-month basis. This is very much a customer service and orders focussed role and is focussed on general customer enquiries, email orders and deliveries. You'd have the chance to work with one of the UK's leading specialists in their field in this project and the opportunity to join and work alongside their busy customer orders fulfilment team on an 8 month fixed-term basis until the end of March 2027. The Orders Department is the beating heart of the business; processing customer sales orders and ensuring that they deliver great service to their customers and you'd be doing similar, just focussing on their online/email-based orders. A role like this would be ideal for someone with a really positive and can-do attitude and given this team have a fantastic reputation for training and developing people, it could be ideally for someone with the right attitude but perhaps not much experience, so any school leavers/grads with the right attitude, I'd love to hear from you. This is very much a hybrid role once fully trained and settled into the role. Hours/days are Monday to Friday and are 9am - 5pm. The salary on offer for this role is 26,000. They offer a number of benefits including employee discount schemes, themed lunch event days and free on-site parking, opportunity for hybrid working and more! Duties: Responding to emails. Processing sales orders. Providing information on changes to orders. Manage order/delivery discrepancies. Processing collections and credits. Setting up and supporting customers online ordering. Dealing with orders and other queries. Following business processes to ensure a deliver right first-time approach. Arranging special deliveries such as same-day, booking in, reworks and other non-standard delivery requirements. Dealing with returns and receipting stock. Candidate requirements: Confident in liaising with customers and sales teams to resolve any issues in way of email. High levels of both accuracy and attention to detail. Good communicator both verbal and written - excellent written communication skills. Works well under pressure. Numerate. Team player who works well with others; both in their team and the wider company. Able to manage their own workload and prioritise appropriately. Problem solver. Self-starter, able to use own initiative. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Aug 07, 2026
Full time
Customer Service Advisor - Luton (8 Month Fixed Term Contract) We have a new project based in an office in Luton for and will be on a Fixed Term Contract and available on an 8-month basis. This is very much a customer service and orders focussed role and is focussed on general customer enquiries, email orders and deliveries. You'd have the chance to work with one of the UK's leading specialists in their field in this project and the opportunity to join and work alongside their busy customer orders fulfilment team on an 8 month fixed-term basis until the end of March 2027. The Orders Department is the beating heart of the business; processing customer sales orders and ensuring that they deliver great service to their customers and you'd be doing similar, just focussing on their online/email-based orders. A role like this would be ideal for someone with a really positive and can-do attitude and given this team have a fantastic reputation for training and developing people, it could be ideally for someone with the right attitude but perhaps not much experience, so any school leavers/grads with the right attitude, I'd love to hear from you. This is very much a hybrid role once fully trained and settled into the role. Hours/days are Monday to Friday and are 9am - 5pm. The salary on offer for this role is 26,000. They offer a number of benefits including employee discount schemes, themed lunch event days and free on-site parking, opportunity for hybrid working and more! Duties: Responding to emails. Processing sales orders. Providing information on changes to orders. Manage order/delivery discrepancies. Processing collections and credits. Setting up and supporting customers online ordering. Dealing with orders and other queries. Following business processes to ensure a deliver right first-time approach. Arranging special deliveries such as same-day, booking in, reworks and other non-standard delivery requirements. Dealing with returns and receipting stock. Candidate requirements: Confident in liaising with customers and sales teams to resolve any issues in way of email. High levels of both accuracy and attention to detail. Good communicator both verbal and written - excellent written communication skills. Works well under pressure. Numerate. Team player who works well with others; both in their team and the wider company. Able to manage their own workload and prioritise appropriately. Problem solver. Self-starter, able to use own initiative. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Your new company Are you a highly organised professional with a keen eye for detail and a passion for delivering excellent customer service? Our client, a well-established and growing manufacturing business based in Deeside, is seeking an experienced Order Processor / Technical Administrator to join their friendly and supportive team. Your new role The position is offered full time Monday to Friday and fully based on site. Working within a small, collaborative office environment, you will play a key role in ensuring customer orders are processed accurately and efficiently from enquiry through to delivery. This is an excellent opportunity for a proactive individual who enjoys a varied administrative role and takes pride in maintaining high standards of accuracy and professionalism. Hours of work are Monday to Thursday from 08.30am until 17.00pm. Friday 08.30am until 16.00pm The successful candidate will be responsible for processing customer orders, maintaining accurate records, liaising with customers and internal departments, preparing technical documentation, and supporting the wider team with a range of administrative duties. Some of your duties will include but not limited to. Order Processing: Accurately enter, manage, and track sales orders within the system. Customer Communication: Respond to enquiries, resolve order-related issues, and provide exceptional customer support. Cross-Department Coordination: Collaborate with sales, finance, and logistics teams to ensure timely and accurate order fulfilment. Record Maintenance: Update and maintain customer records, ensuring data accuracy. Reporting: Prepare and distribute sales reports and performance metrics as required. Issue Resolution: Address and resolve order discrepancies and customer complaints, escalating complex issues when necessary. Order Management: Process and efficiently monitor customer orders, returns, and refunds. Project Coordination: Support the implementation of gym projects, working directly with the Strategic Business Planner. Logistics Coordination: Manage Trios spare parts processing and coordinate dispatch for larger orders to designated delivery addresses. Internal Communication: Act as a liaison between customers and internal teams, ensuring clear and effective communication. Dispatch Management: Handle the collation and dispatch of small items and correspondence via Royal Mail and UPS. Policy Adherence: Ensure compliance with company policies and procedures in all customer interactions and administrative tasks. What you'll need to succeed Excellent communication skills both written and verbal Strong attention to detail Able to manage multiple tasks, meet deadlines, and prioritise workload efficiently. Proficient in order management systems and Microsoft Office Suite Passion for going that extra mile and providing a first-class customer service experience Strong problem-solving skills What you'll get in return 25 days holiday + bank holidays Free parking Small and friendly team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 07, 2026
Full time
Your new company Are you a highly organised professional with a keen eye for detail and a passion for delivering excellent customer service? Our client, a well-established and growing manufacturing business based in Deeside, is seeking an experienced Order Processor / Technical Administrator to join their friendly and supportive team. Your new role The position is offered full time Monday to Friday and fully based on site. Working within a small, collaborative office environment, you will play a key role in ensuring customer orders are processed accurately and efficiently from enquiry through to delivery. This is an excellent opportunity for a proactive individual who enjoys a varied administrative role and takes pride in maintaining high standards of accuracy and professionalism. Hours of work are Monday to Thursday from 08.30am until 17.00pm. Friday 08.30am until 16.00pm The successful candidate will be responsible for processing customer orders, maintaining accurate records, liaising with customers and internal departments, preparing technical documentation, and supporting the wider team with a range of administrative duties. Some of your duties will include but not limited to. Order Processing: Accurately enter, manage, and track sales orders within the system. Customer Communication: Respond to enquiries, resolve order-related issues, and provide exceptional customer support. Cross-Department Coordination: Collaborate with sales, finance, and logistics teams to ensure timely and accurate order fulfilment. Record Maintenance: Update and maintain customer records, ensuring data accuracy. Reporting: Prepare and distribute sales reports and performance metrics as required. Issue Resolution: Address and resolve order discrepancies and customer complaints, escalating complex issues when necessary. Order Management: Process and efficiently monitor customer orders, returns, and refunds. Project Coordination: Support the implementation of gym projects, working directly with the Strategic Business Planner. Logistics Coordination: Manage Trios spare parts processing and coordinate dispatch for larger orders to designated delivery addresses. Internal Communication: Act as a liaison between customers and internal teams, ensuring clear and effective communication. Dispatch Management: Handle the collation and dispatch of small items and correspondence via Royal Mail and UPS. Policy Adherence: Ensure compliance with company policies and procedures in all customer interactions and administrative tasks. What you'll need to succeed Excellent communication skills both written and verbal Strong attention to detail Able to manage multiple tasks, meet deadlines, and prioritise workload efficiently. Proficient in order management systems and Microsoft Office Suite Passion for going that extra mile and providing a first-class customer service experience Strong problem-solving skills What you'll get in return 25 days holiday + bank holidays Free parking Small and friendly team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Part-Time Operations & Procurement Administrator Location: Marden, Kent (Office-Based) Hours: 3-4 Days per Week (22.5-30 Hours) Salary: Full-Time Equivalent 27,000 - 30,000 Start Date: ASAP We are seeking an organised and proactive Operations & Procurement Administrator to support the smooth running of customer orders, purchasing, supplier relationships and logistics. Working as part of a job-share arrangement, you will help ensure products are sourced, processed and delivered efficiently while providing excellent customer and administrative support. Key Responsibilities - Process customer orders from receipt through to delivery. - Raise purchase orders and coordinate with suppliers on lead times, stock availability and quotations. - Manage delivery schedules with suppliers, warehouse partners and couriers. - Track orders, resolve delivery issues and support fulfilment activities. - Respond to customer enquiries and provide order updates. - Prepare quotations and maintain accurate customer, supplier and order records. - Keep CRM and order management systems up to date. - Support general administration and continuous process improvements. Essential Skills & Experience - Experience in operations, procurement, customer service, administration or supply chain coordination - Strong organisational and communication skills - Ability to manage multiple priorities and work accurately under pressure - Proficiency in Microsoft 365 applications - Experience using CRM, order management and accounting software - Proactive approach with strong attention to detail - Experience within manufacturing, distribution, logistics or technical environments - Warehouse or logistics coordination experience Benefits - Holiday allowance - Company pension - On-site parking - Cashback Health Scheme At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Aug 07, 2026
Full time
Part-Time Operations & Procurement Administrator Location: Marden, Kent (Office-Based) Hours: 3-4 Days per Week (22.5-30 Hours) Salary: Full-Time Equivalent 27,000 - 30,000 Start Date: ASAP We are seeking an organised and proactive Operations & Procurement Administrator to support the smooth running of customer orders, purchasing, supplier relationships and logistics. Working as part of a job-share arrangement, you will help ensure products are sourced, processed and delivered efficiently while providing excellent customer and administrative support. Key Responsibilities - Process customer orders from receipt through to delivery. - Raise purchase orders and coordinate with suppliers on lead times, stock availability and quotations. - Manage delivery schedules with suppliers, warehouse partners and couriers. - Track orders, resolve delivery issues and support fulfilment activities. - Respond to customer enquiries and provide order updates. - Prepare quotations and maintain accurate customer, supplier and order records. - Keep CRM and order management systems up to date. - Support general administration and continuous process improvements. Essential Skills & Experience - Experience in operations, procurement, customer service, administration or supply chain coordination - Strong organisational and communication skills - Ability to manage multiple priorities and work accurately under pressure - Proficiency in Microsoft 365 applications - Experience using CRM, order management and accounting software - Proactive approach with strong attention to detail - Experience within manufacturing, distribution, logistics or technical environments - Warehouse or logistics coordination experience Benefits - Holiday allowance - Company pension - On-site parking - Cashback Health Scheme At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
The Investigation Specialist Lead at Veeqo is responsible for building and overseeing the company's account investigation and fraud response capabilities. This is a seller-facing role that owns the proactive identification, investigation, and mitigation of fraudulent activity across the platform - including account takeovers, shipping label fraud, payment fraud, and chargebacks - as well as cases which require specific account investigation beyond fraud (e.g., compliance reviews, account disputes, and operational escalations). You will work cross-functionally with Product, Engineering, Customer Support, Legal, and Finance to detect, investigate, and resolve issues related to shipping, order management, and payment processes. In addition to fraud prevention and account investigation, this role serves as the primary point of contact for Stripe-related issues (disputes, payments, transactions, and refunds) and carrier chargeback queries from Veeqo sellers, ensuring timely resolution and accurate financial reconciliation. As a seller-facing function, you will communicate directly with sellers throughout the investigation lifecycle. Key job responsibilities - Support the design and implementation of Veeqo's end-to-end fraud prevention and investigation framework, establishing KPIs, policies, SOPs, and response protocols - Build and manage fraud detection tools, rules, and alerts using internal and third-party platforms (e.g., Metabase, FullStory, custom rule engines) to proactively identify suspicious activity - Conduct thorough fraud investigations - gathering evidence, analysing data, documenting findings, and producing actionable recommendations - Serve as the primary handler of Stripe-related issues including disputes, failed payments, transaction queries, and refunds - Handle carrier chargeback queries from sellers, investigating disputed charges, analysing trends, and developing dispute strategies - Communicate directly with sellers throughout the investigation lifecycle - providing clear updates, managing expectations, and ensuring a professional experience - Collaborate cross-functionally with Product, Engineering, Legal, and Compliance to identify process gaps, propose improvements, and ensure regulatory adherence (e.g., GDPR, PCI DSS) - Deliver regular fraud trend reports and risk assessments to leadership, quantifying financial impact and proposing mitigation tactics - Investigate and resolve account-level issues beyond fraud - including account compromise recovery, compliance actions, seller disputes, and operational escalations - ensuring thorough documentation throughout - Own continuous improvement of the investigation function - conducting post-incident reviews, evaluating new tooling, creating training resources and mentoring team members About the team Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission - and this role puts you right at the centre of it. BASIC QUALIFICATIONS - Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python - Experience identifying and solving complex problems through data analysis - Experience in fraud/risk investigations PREFERRED QUALIFICATIONS - 2+ years in fraud investigation, security analysis, or risk management roles - Experience building automated fraud detection systems or scalable investigation workflows - Experience with quality assessment frameworks and performance management in security contexts - Knowledge of regulatory compliance requirements related to fraud prevention and data security (GDPR, PCI DSS) - Experience developing and delivering training programmes for investigation teams Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Aug 06, 2026
Full time
The Investigation Specialist Lead at Veeqo is responsible for building and overseeing the company's account investigation and fraud response capabilities. This is a seller-facing role that owns the proactive identification, investigation, and mitigation of fraudulent activity across the platform - including account takeovers, shipping label fraud, payment fraud, and chargebacks - as well as cases which require specific account investigation beyond fraud (e.g., compliance reviews, account disputes, and operational escalations). You will work cross-functionally with Product, Engineering, Customer Support, Legal, and Finance to detect, investigate, and resolve issues related to shipping, order management, and payment processes. In addition to fraud prevention and account investigation, this role serves as the primary point of contact for Stripe-related issues (disputes, payments, transactions, and refunds) and carrier chargeback queries from Veeqo sellers, ensuring timely resolution and accurate financial reconciliation. As a seller-facing function, you will communicate directly with sellers throughout the investigation lifecycle. Key job responsibilities - Support the design and implementation of Veeqo's end-to-end fraud prevention and investigation framework, establishing KPIs, policies, SOPs, and response protocols - Build and manage fraud detection tools, rules, and alerts using internal and third-party platforms (e.g., Metabase, FullStory, custom rule engines) to proactively identify suspicious activity - Conduct thorough fraud investigations - gathering evidence, analysing data, documenting findings, and producing actionable recommendations - Serve as the primary handler of Stripe-related issues including disputes, failed payments, transaction queries, and refunds - Handle carrier chargeback queries from sellers, investigating disputed charges, analysing trends, and developing dispute strategies - Communicate directly with sellers throughout the investigation lifecycle - providing clear updates, managing expectations, and ensuring a professional experience - Collaborate cross-functionally with Product, Engineering, Legal, and Compliance to identify process gaps, propose improvements, and ensure regulatory adherence (e.g., GDPR, PCI DSS) - Deliver regular fraud trend reports and risk assessments to leadership, quantifying financial impact and proposing mitigation tactics - Investigate and resolve account-level issues beyond fraud - including account compromise recovery, compliance actions, seller disputes, and operational escalations - ensuring thorough documentation throughout - Own continuous improvement of the investigation function - conducting post-incident reviews, evaluating new tooling, creating training resources and mentoring team members About the team Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission - and this role puts you right at the centre of it. BASIC QUALIFICATIONS - Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python - Experience identifying and solving complex problems through data analysis - Experience in fraud/risk investigations PREFERRED QUALIFICATIONS - 2+ years in fraud investigation, security analysis, or risk management roles - Experience building automated fraud detection systems or scalable investigation workflows - Experience with quality assessment frameworks and performance management in security contexts - Knowledge of regulatory compliance requirements related to fraud prevention and data security (GDPR, PCI DSS) - Experience developing and delivering training programmes for investigation teams Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Investigation Specialist Lead at Veeqo is responsible for building and overseeing the company's account investigation and fraud response capabilities. This is a seller-facing role that owns the proactive identification, investigation, and mitigation of fraudulent activity across the platform - including account takeovers, shipping label fraud, payment fraud, and chargebacks - as well as cases which require specific account investigation beyond fraud (e.g., compliance reviews, account disputes, and operational escalations). You will work cross-functionally with Product, Engineering, Customer Support, Legal, and Finance to detect, investigate, and resolve issues related to shipping, order management, and payment processes. In addition to fraud prevention and account investigation, this role serves as the primary point of contact for Stripe-related issues (disputes, payments, transactions, and refunds) and carrier chargeback queries from Veeqo sellers, ensuring timely resolution and accurate financial reconciliation. As a seller-facing function, you will communicate directly with sellers throughout the investigation lifecycle. Key job responsibilities - Support the design and implementation of Veeqo's end-to-end fraud prevention and investigation framework, establishing KPIs, policies, SOPs, and response protocols - Build and manage fraud detection tools, rules, and alerts using internal and third-party platforms (e.g., Metabase, FullStory, custom rule engines) to proactively identify suspicious activity - Conduct thorough fraud investigations - gathering evidence, analysing data, documenting findings, and producing actionable recommendations - Serve as the primary handler of Stripe-related issues including disputes, failed payments, transaction queries, and refunds - Handle carrier chargeback queries from sellers, investigating disputed charges, analysing trends, and developing dispute strategies - Communicate directly with sellers throughout the investigation lifecycle - providing clear updates, managing expectations, and ensuring a professional experience - Collaborate cross-functionally with Product, Engineering, Legal, and Compliance to identify process gaps, propose improvements, and ensure regulatory adherence (e.g., GDPR, PCI DSS) - Deliver regular fraud trend reports and risk assessments to leadership, quantifying financial impact and proposing mitigation tactics - Investigate and resolve account-level issues beyond fraud - including account compromise recovery, compliance actions, seller disputes, and operational escalations - ensuring thorough documentation throughout - Own continuous improvement of the investigation function - conducting post-incident reviews, evaluating new tooling, creating training resources and mentoring team members About the team Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission - and this role puts you right at the centre of it. BASIC QUALIFICATIONS - Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python - Experience identifying and solving complex problems through data analysis - Experience in fraud/risk investigations PREFERRED QUALIFICATIONS - 2+ years in fraud investigation, security analysis, or risk management roles - Experience building automated fraud detection systems or scalable investigation workflows - Experience with quality assessment frameworks and performance management in security contexts - Knowledge of regulatory compliance requirements related to fraud prevention and data security (GDPR, PCI DSS) - Experience developing and delivering training programmes for investigation teams Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Aug 06, 2026
Full time
The Investigation Specialist Lead at Veeqo is responsible for building and overseeing the company's account investigation and fraud response capabilities. This is a seller-facing role that owns the proactive identification, investigation, and mitigation of fraudulent activity across the platform - including account takeovers, shipping label fraud, payment fraud, and chargebacks - as well as cases which require specific account investigation beyond fraud (e.g., compliance reviews, account disputes, and operational escalations). You will work cross-functionally with Product, Engineering, Customer Support, Legal, and Finance to detect, investigate, and resolve issues related to shipping, order management, and payment processes. In addition to fraud prevention and account investigation, this role serves as the primary point of contact for Stripe-related issues (disputes, payments, transactions, and refunds) and carrier chargeback queries from Veeqo sellers, ensuring timely resolution and accurate financial reconciliation. As a seller-facing function, you will communicate directly with sellers throughout the investigation lifecycle. Key job responsibilities - Support the design and implementation of Veeqo's end-to-end fraud prevention and investigation framework, establishing KPIs, policies, SOPs, and response protocols - Build and manage fraud detection tools, rules, and alerts using internal and third-party platforms (e.g., Metabase, FullStory, custom rule engines) to proactively identify suspicious activity - Conduct thorough fraud investigations - gathering evidence, analysing data, documenting findings, and producing actionable recommendations - Serve as the primary handler of Stripe-related issues including disputes, failed payments, transaction queries, and refunds - Handle carrier chargeback queries from sellers, investigating disputed charges, analysing trends, and developing dispute strategies - Communicate directly with sellers throughout the investigation lifecycle - providing clear updates, managing expectations, and ensuring a professional experience - Collaborate cross-functionally with Product, Engineering, Legal, and Compliance to identify process gaps, propose improvements, and ensure regulatory adherence (e.g., GDPR, PCI DSS) - Deliver regular fraud trend reports and risk assessments to leadership, quantifying financial impact and proposing mitigation tactics - Investigate and resolve account-level issues beyond fraud - including account compromise recovery, compliance actions, seller disputes, and operational escalations - ensuring thorough documentation throughout - Own continuous improvement of the investigation function - conducting post-incident reviews, evaluating new tooling, creating training resources and mentoring team members About the team Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission - and this role puts you right at the centre of it. BASIC QUALIFICATIONS - Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python - Experience identifying and solving complex problems through data analysis - Experience in fraud/risk investigations PREFERRED QUALIFICATIONS - 2+ years in fraud investigation, security analysis, or risk management roles - Experience building automated fraud detection systems or scalable investigation workflows - Experience with quality assessment frameworks and performance management in security contexts - Knowledge of regulatory compliance requirements related to fraud prevention and data security (GDPR, PCI DSS) - Experience developing and delivering training programmes for investigation teams Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Investigation Specialist Lead at Veeqo is responsible for building and overseeing the company's account investigation and fraud response capabilities. This is a seller-facing role that owns the proactive identification, investigation, and mitigation of fraudulent activity across the platform - including account takeovers, shipping label fraud, payment fraud, and chargebacks - as well as cases which require specific account investigation beyond fraud (e.g., compliance reviews, account disputes, and operational escalations). You will work cross-functionally with Product, Engineering, Customer Support, Legal, and Finance to detect, investigate, and resolve issues related to shipping, order management, and payment processes. In addition to fraud prevention and account investigation, this role serves as the primary point of contact for Stripe-related issues (disputes, payments, transactions, and refunds) and carrier chargeback queries from Veeqo sellers, ensuring timely resolution and accurate financial reconciliation. As a seller-facing function, you will communicate directly with sellers throughout the investigation lifecycle. Key job responsibilities - Support the design and implementation of Veeqo's end-to-end fraud prevention and investigation framework, establishing KPIs, policies, SOPs, and response protocols - Build and manage fraud detection tools, rules, and alerts using internal and third-party platforms (e.g., Metabase, FullStory, custom rule engines) to proactively identify suspicious activity - Conduct thorough fraud investigations - gathering evidence, analysing data, documenting findings, and producing actionable recommendations - Serve as the primary handler of Stripe-related issues including disputes, failed payments, transaction queries, and refunds - Handle carrier chargeback queries from sellers, investigating disputed charges, analysing trends, and developing dispute strategies - Communicate directly with sellers throughout the investigation lifecycle - providing clear updates, managing expectations, and ensuring a professional experience - Collaborate cross-functionally with Product, Engineering, Legal, and Compliance to identify process gaps, propose improvements, and ensure regulatory adherence (e.g., GDPR, PCI DSS) - Deliver regular fraud trend reports and risk assessments to leadership, quantifying financial impact and proposing mitigation tactics - Investigate and resolve account-level issues beyond fraud - including account compromise recovery, compliance actions, seller disputes, and operational escalations - ensuring thorough documentation throughout - Own continuous improvement of the investigation function - conducting post-incident reviews, evaluating new tooling, creating training resources and mentoring team members About the team Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission - and this role puts you right at the centre of it. BASIC QUALIFICATIONS - Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python - Experience identifying and solving complex problems through data analysis - Experience in fraud/risk investigations PREFERRED QUALIFICATIONS - 2+ years in fraud investigation, security analysis, or risk management roles - Experience building automated fraud detection systems or scalable investigation workflows - Experience with quality assessment frameworks and performance management in security contexts - Knowledge of regulatory compliance requirements related to fraud prevention and data security (GDPR, PCI DSS) - Experience developing and delivering training programmes for investigation teams Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Aug 06, 2026
Full time
The Investigation Specialist Lead at Veeqo is responsible for building and overseeing the company's account investigation and fraud response capabilities. This is a seller-facing role that owns the proactive identification, investigation, and mitigation of fraudulent activity across the platform - including account takeovers, shipping label fraud, payment fraud, and chargebacks - as well as cases which require specific account investigation beyond fraud (e.g., compliance reviews, account disputes, and operational escalations). You will work cross-functionally with Product, Engineering, Customer Support, Legal, and Finance to detect, investigate, and resolve issues related to shipping, order management, and payment processes. In addition to fraud prevention and account investigation, this role serves as the primary point of contact for Stripe-related issues (disputes, payments, transactions, and refunds) and carrier chargeback queries from Veeqo sellers, ensuring timely resolution and accurate financial reconciliation. As a seller-facing function, you will communicate directly with sellers throughout the investigation lifecycle. Key job responsibilities - Support the design and implementation of Veeqo's end-to-end fraud prevention and investigation framework, establishing KPIs, policies, SOPs, and response protocols - Build and manage fraud detection tools, rules, and alerts using internal and third-party platforms (e.g., Metabase, FullStory, custom rule engines) to proactively identify suspicious activity - Conduct thorough fraud investigations - gathering evidence, analysing data, documenting findings, and producing actionable recommendations - Serve as the primary handler of Stripe-related issues including disputes, failed payments, transaction queries, and refunds - Handle carrier chargeback queries from sellers, investigating disputed charges, analysing trends, and developing dispute strategies - Communicate directly with sellers throughout the investigation lifecycle - providing clear updates, managing expectations, and ensuring a professional experience - Collaborate cross-functionally with Product, Engineering, Legal, and Compliance to identify process gaps, propose improvements, and ensure regulatory adherence (e.g., GDPR, PCI DSS) - Deliver regular fraud trend reports and risk assessments to leadership, quantifying financial impact and proposing mitigation tactics - Investigate and resolve account-level issues beyond fraud - including account compromise recovery, compliance actions, seller disputes, and operational escalations - ensuring thorough documentation throughout - Own continuous improvement of the investigation function - conducting post-incident reviews, evaluating new tooling, creating training resources and mentoring team members About the team Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission - and this role puts you right at the centre of it. BASIC QUALIFICATIONS - Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python - Experience identifying and solving complex problems through data analysis - Experience in fraud/risk investigations PREFERRED QUALIFICATIONS - 2+ years in fraud investigation, security analysis, or risk management roles - Experience building automated fraud detection systems or scalable investigation workflows - Experience with quality assessment frameworks and performance management in security contexts - Knowledge of regulatory compliance requirements related to fraud prevention and data security (GDPR, PCI DSS) - Experience developing and delivering training programmes for investigation teams Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Investigation Specialist Lead at Veeqo is responsible for building and overseeing the company's account investigation and fraud response capabilities. This is a seller-facing role that owns the proactive identification, investigation, and mitigation of fraudulent activity across the platform - including account takeovers, shipping label fraud, payment fraud, and chargebacks - as well as cases which require specific account investigation beyond fraud (e.g., compliance reviews, account disputes, and operational escalations). You will work cross-functionally with Product, Engineering, Customer Support, Legal, and Finance to detect, investigate, and resolve issues related to shipping, order management, and payment processes. In addition to fraud prevention and account investigation, this role serves as the primary point of contact for Stripe-related issues (disputes, payments, transactions, and refunds) and carrier chargeback queries from Veeqo sellers, ensuring timely resolution and accurate financial reconciliation. As a seller-facing function, you will communicate directly with sellers throughout the investigation lifecycle. Key job responsibilities - Support the design and implementation of Veeqo's end-to-end fraud prevention and investigation framework, establishing KPIs, policies, SOPs, and response protocols - Build and manage fraud detection tools, rules, and alerts using internal and third-party platforms (e.g., Metabase, FullStory, custom rule engines) to proactively identify suspicious activity - Conduct thorough fraud investigations - gathering evidence, analysing data, documenting findings, and producing actionable recommendations - Serve as the primary handler of Stripe-related issues including disputes, failed payments, transaction queries, and refunds - Handle carrier chargeback queries from sellers, investigating disputed charges, analysing trends, and developing dispute strategies - Communicate directly with sellers throughout the investigation lifecycle - providing clear updates, managing expectations, and ensuring a professional experience - Collaborate cross-functionally with Product, Engineering, Legal, and Compliance to identify process gaps, propose improvements, and ensure regulatory adherence (e.g., GDPR, PCI DSS) - Deliver regular fraud trend reports and risk assessments to leadership, quantifying financial impact and proposing mitigation tactics - Investigate and resolve account-level issues beyond fraud - including account compromise recovery, compliance actions, seller disputes, and operational escalations - ensuring thorough documentation throughout - Own continuous improvement of the investigation function - conducting post-incident reviews, evaluating new tooling, creating training resources and mentoring team members About the team Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission - and this role puts you right at the centre of it. BASIC QUALIFICATIONS - Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python - Experience identifying and solving complex problems through data analysis - Experience in fraud/risk investigations PREFERRED QUALIFICATIONS - 2+ years in fraud investigation, security analysis, or risk management roles - Experience building automated fraud detection systems or scalable investigation workflows - Experience with quality assessment frameworks and performance management in security contexts - Knowledge of regulatory compliance requirements related to fraud prevention and data security (GDPR, PCI DSS) - Experience developing and delivering training programmes for investigation teams Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Aug 06, 2026
Full time
The Investigation Specialist Lead at Veeqo is responsible for building and overseeing the company's account investigation and fraud response capabilities. This is a seller-facing role that owns the proactive identification, investigation, and mitigation of fraudulent activity across the platform - including account takeovers, shipping label fraud, payment fraud, and chargebacks - as well as cases which require specific account investigation beyond fraud (e.g., compliance reviews, account disputes, and operational escalations). You will work cross-functionally with Product, Engineering, Customer Support, Legal, and Finance to detect, investigate, and resolve issues related to shipping, order management, and payment processes. In addition to fraud prevention and account investigation, this role serves as the primary point of contact for Stripe-related issues (disputes, payments, transactions, and refunds) and carrier chargeback queries from Veeqo sellers, ensuring timely resolution and accurate financial reconciliation. As a seller-facing function, you will communicate directly with sellers throughout the investigation lifecycle. Key job responsibilities - Support the design and implementation of Veeqo's end-to-end fraud prevention and investigation framework, establishing KPIs, policies, SOPs, and response protocols - Build and manage fraud detection tools, rules, and alerts using internal and third-party platforms (e.g., Metabase, FullStory, custom rule engines) to proactively identify suspicious activity - Conduct thorough fraud investigations - gathering evidence, analysing data, documenting findings, and producing actionable recommendations - Serve as the primary handler of Stripe-related issues including disputes, failed payments, transaction queries, and refunds - Handle carrier chargeback queries from sellers, investigating disputed charges, analysing trends, and developing dispute strategies - Communicate directly with sellers throughout the investigation lifecycle - providing clear updates, managing expectations, and ensuring a professional experience - Collaborate cross-functionally with Product, Engineering, Legal, and Compliance to identify process gaps, propose improvements, and ensure regulatory adherence (e.g., GDPR, PCI DSS) - Deliver regular fraud trend reports and risk assessments to leadership, quantifying financial impact and proposing mitigation tactics - Investigate and resolve account-level issues beyond fraud - including account compromise recovery, compliance actions, seller disputes, and operational escalations - ensuring thorough documentation throughout - Own continuous improvement of the investigation function - conducting post-incident reviews, evaluating new tooling, creating training resources and mentoring team members About the team Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission - and this role puts you right at the centre of it. BASIC QUALIFICATIONS - Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python - Experience identifying and solving complex problems through data analysis - Experience in fraud/risk investigations PREFERRED QUALIFICATIONS - 2+ years in fraud investigation, security analysis, or risk management roles - Experience building automated fraud detection systems or scalable investigation workflows - Experience with quality assessment frameworks and performance management in security contexts - Knowledge of regulatory compliance requirements related to fraud prevention and data security (GDPR, PCI DSS) - Experience developing and delivering training programmes for investigation teams Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Think Specialist Recruitment
St. Albans, Hertfordshire
Think Specialist Recruitment are delighted to be working with a Global organisation based in the St Albans area who are looking for a candidate to join one of their teams. This position is a nice all round position encompassing order processing, providing support to customers, quotations, supporting the sales process and more. It would suit a candidate who can work on their own initiative as well as work well as part of team, strong communication skills on all levels, as well as the ability to adapt to a busy and varied workload. Please note - This position will be fully office based Monday - Friday Competitive salary plus some great benefits including an annual bonus scheme, 25 days holiday which rise with service and more Some of the duties will include: Managing customer projects, including processing orders for parts, invoices and more Keeping records accurately updated throughout project life cycle within SAP Review customer and project requirements Coordinating procurement and order fulfilment activities Supporting the sales team with quotations, issuing products and service Identifying opportunities to promote relevant products Reviewing customer proposals, quotations and project documentation Ensuring stock levels are maintained both physically and within SAP Calculate contract pricing and prepare proposals Supporting with service contracts, planned maintenance visits, breakdown support spare parts and more Working well on own initiative as well as within team environment The suitable candidate: Previous experience within a similar position Strong communication skills on all levels Passionate about providing a high level of service Strong administration experience Highly organised with a strong attention to detail Must be able to work on own initiative Strong team player Adaptable with approach to work Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Aug 06, 2026
Full time
Think Specialist Recruitment are delighted to be working with a Global organisation based in the St Albans area who are looking for a candidate to join one of their teams. This position is a nice all round position encompassing order processing, providing support to customers, quotations, supporting the sales process and more. It would suit a candidate who can work on their own initiative as well as work well as part of team, strong communication skills on all levels, as well as the ability to adapt to a busy and varied workload. Please note - This position will be fully office based Monday - Friday Competitive salary plus some great benefits including an annual bonus scheme, 25 days holiday which rise with service and more Some of the duties will include: Managing customer projects, including processing orders for parts, invoices and more Keeping records accurately updated throughout project life cycle within SAP Review customer and project requirements Coordinating procurement and order fulfilment activities Supporting the sales team with quotations, issuing products and service Identifying opportunities to promote relevant products Reviewing customer proposals, quotations and project documentation Ensuring stock levels are maintained both physically and within SAP Calculate contract pricing and prepare proposals Supporting with service contracts, planned maintenance visits, breakdown support spare parts and more Working well on own initiative as well as within team environment The suitable candidate: Previous experience within a similar position Strong communication skills on all levels Passionate about providing a high level of service Strong administration experience Highly organised with a strong attention to detail Must be able to work on own initiative Strong team player Adaptable with approach to work Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
The Investigation Specialist Lead at Veeqo is responsible for building and overseeing the company's account investigation and fraud response capabilities. This is a seller-facing role that owns the proactive identification, investigation, and mitigation of fraudulent activity across the platform - including account takeovers, shipping label fraud, payment fraud, and chargebacks - as well as cases which require specific account investigation beyond fraud (e.g., compliance reviews, account disputes, and operational escalations). You will work cross-functionally with Product, Engineering, Customer Support, Legal, and Finance to detect, investigate, and resolve issues related to shipping, order management, and payment processes. In addition to fraud prevention and account investigation, this role serves as the primary point of contact for Stripe-related issues (disputes, payments, transactions, and refunds) and carrier chargeback queries from Veeqo sellers, ensuring timely resolution and accurate financial reconciliation. As a seller-facing function, you will communicate directly with sellers throughout the investigation lifecycle. Key job responsibilities - Support the design and implementation of Veeqo's end-to-end fraud prevention and investigation framework, establishing KPIs, policies, SOPs, and response protocols - Build and manage fraud detection tools, rules, and alerts using internal and third-party platforms (e.g., Metabase, FullStory, custom rule engines) to proactively identify suspicious activity - Conduct thorough fraud investigations - gathering evidence, analysing data, documenting findings, and producing actionable recommendations - Serve as the primary handler of Stripe-related issues including disputes, failed payments, transaction queries, and refunds - Handle carrier chargeback queries from sellers, investigating disputed charges, analysing trends, and developing dispute strategies - Communicate directly with sellers throughout the investigation lifecycle - providing clear updates, managing expectations, and ensuring a professional experience - Collaborate cross-functionally with Product, Engineering, Legal, and Compliance to identify process gaps, propose improvements, and ensure regulatory adherence (e.g., GDPR, PCI DSS) - Deliver regular fraud trend reports and risk assessments to leadership, quantifying financial impact and proposing mitigation tactics - Investigate and resolve account-level issues beyond fraud - including account compromise recovery, compliance actions, seller disputes, and operational escalations - ensuring thorough documentation throughout - Own continuous improvement of the investigation function - conducting post-incident reviews, evaluating new tooling, creating training resources and mentoring team members About the team Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission - and this role puts you right at the centre of it. BASIC QUALIFICATIONS - Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python - Experience identifying and solving complex problems through data analysis - Experience in fraud/risk investigations PREFERRED QUALIFICATIONS - 2+ years in fraud investigation, security analysis, or risk management roles - Experience building automated fraud detection systems or scalable investigation workflows - Experience with quality assessment frameworks and performance management in security contexts - Knowledge of regulatory compliance requirements related to fraud prevention and data security (GDPR, PCI DSS) - Experience developing and delivering training programmes for investigation teams Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Aug 06, 2026
Full time
The Investigation Specialist Lead at Veeqo is responsible for building and overseeing the company's account investigation and fraud response capabilities. This is a seller-facing role that owns the proactive identification, investigation, and mitigation of fraudulent activity across the platform - including account takeovers, shipping label fraud, payment fraud, and chargebacks - as well as cases which require specific account investigation beyond fraud (e.g., compliance reviews, account disputes, and operational escalations). You will work cross-functionally with Product, Engineering, Customer Support, Legal, and Finance to detect, investigate, and resolve issues related to shipping, order management, and payment processes. In addition to fraud prevention and account investigation, this role serves as the primary point of contact for Stripe-related issues (disputes, payments, transactions, and refunds) and carrier chargeback queries from Veeqo sellers, ensuring timely resolution and accurate financial reconciliation. As a seller-facing function, you will communicate directly with sellers throughout the investigation lifecycle. Key job responsibilities - Support the design and implementation of Veeqo's end-to-end fraud prevention and investigation framework, establishing KPIs, policies, SOPs, and response protocols - Build and manage fraud detection tools, rules, and alerts using internal and third-party platforms (e.g., Metabase, FullStory, custom rule engines) to proactively identify suspicious activity - Conduct thorough fraud investigations - gathering evidence, analysing data, documenting findings, and producing actionable recommendations - Serve as the primary handler of Stripe-related issues including disputes, failed payments, transaction queries, and refunds - Handle carrier chargeback queries from sellers, investigating disputed charges, analysing trends, and developing dispute strategies - Communicate directly with sellers throughout the investigation lifecycle - providing clear updates, managing expectations, and ensuring a professional experience - Collaborate cross-functionally with Product, Engineering, Legal, and Compliance to identify process gaps, propose improvements, and ensure regulatory adherence (e.g., GDPR, PCI DSS) - Deliver regular fraud trend reports and risk assessments to leadership, quantifying financial impact and proposing mitigation tactics - Investigate and resolve account-level issues beyond fraud - including account compromise recovery, compliance actions, seller disputes, and operational escalations - ensuring thorough documentation throughout - Own continuous improvement of the investigation function - conducting post-incident reviews, evaluating new tooling, creating training resources and mentoring team members About the team Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission - and this role puts you right at the centre of it. BASIC QUALIFICATIONS - Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python - Experience identifying and solving complex problems through data analysis - Experience in fraud/risk investigations PREFERRED QUALIFICATIONS - 2+ years in fraud investigation, security analysis, or risk management roles - Experience building automated fraud detection systems or scalable investigation workflows - Experience with quality assessment frameworks and performance management in security contexts - Knowledge of regulatory compliance requirements related to fraud prevention and data security (GDPR, PCI DSS) - Experience developing and delivering training programmes for investigation teams Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Investigation Specialist Lead at Veeqo is responsible for building and overseeing the company's account investigation and fraud response capabilities. This is a seller-facing role that owns the proactive identification, investigation, and mitigation of fraudulent activity across the platform - including account takeovers, shipping label fraud, payment fraud, and chargebacks - as well as cases which require specific account investigation beyond fraud (e.g., compliance reviews, account disputes, and operational escalations). You will work cross-functionally with Product, Engineering, Customer Support, Legal, and Finance to detect, investigate, and resolve issues related to shipping, order management, and payment processes. In addition to fraud prevention and account investigation, this role serves as the primary point of contact for Stripe-related issues (disputes, payments, transactions, and refunds) and carrier chargeback queries from Veeqo sellers, ensuring timely resolution and accurate financial reconciliation. As a seller-facing function, you will communicate directly with sellers throughout the investigation lifecycle. Key job responsibilities - Support the design and implementation of Veeqo's end-to-end fraud prevention and investigation framework, establishing KPIs, policies, SOPs, and response protocols - Build and manage fraud detection tools, rules, and alerts using internal and third-party platforms (e.g., Metabase, FullStory, custom rule engines) to proactively identify suspicious activity - Conduct thorough fraud investigations - gathering evidence, analysing data, documenting findings, and producing actionable recommendations - Serve as the primary handler of Stripe-related issues including disputes, failed payments, transaction queries, and refunds - Handle carrier chargeback queries from sellers, investigating disputed charges, analysing trends, and developing dispute strategies - Communicate directly with sellers throughout the investigation lifecycle - providing clear updates, managing expectations, and ensuring a professional experience - Collaborate cross-functionally with Product, Engineering, Legal, and Compliance to identify process gaps, propose improvements, and ensure regulatory adherence (e.g., GDPR, PCI DSS) - Deliver regular fraud trend reports and risk assessments to leadership, quantifying financial impact and proposing mitigation tactics - Investigate and resolve account-level issues beyond fraud - including account compromise recovery, compliance actions, seller disputes, and operational escalations - ensuring thorough documentation throughout - Own continuous improvement of the investigation function - conducting post-incident reviews, evaluating new tooling, creating training resources and mentoring team members About the team Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission - and this role puts you right at the centre of it. BASIC QUALIFICATIONS - Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python - Experience identifying and solving complex problems through data analysis - Experience in fraud/risk investigations PREFERRED QUALIFICATIONS - 2+ years in fraud investigation, security analysis, or risk management roles - Experience building automated fraud detection systems or scalable investigation workflows - Experience with quality assessment frameworks and performance management in security contexts - Knowledge of regulatory compliance requirements related to fraud prevention and data security (GDPR, PCI DSS) - Experience developing and delivering training programmes for investigation teams Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Aug 06, 2026
Full time
The Investigation Specialist Lead at Veeqo is responsible for building and overseeing the company's account investigation and fraud response capabilities. This is a seller-facing role that owns the proactive identification, investigation, and mitigation of fraudulent activity across the platform - including account takeovers, shipping label fraud, payment fraud, and chargebacks - as well as cases which require specific account investigation beyond fraud (e.g., compliance reviews, account disputes, and operational escalations). You will work cross-functionally with Product, Engineering, Customer Support, Legal, and Finance to detect, investigate, and resolve issues related to shipping, order management, and payment processes. In addition to fraud prevention and account investigation, this role serves as the primary point of contact for Stripe-related issues (disputes, payments, transactions, and refunds) and carrier chargeback queries from Veeqo sellers, ensuring timely resolution and accurate financial reconciliation. As a seller-facing function, you will communicate directly with sellers throughout the investigation lifecycle. Key job responsibilities - Support the design and implementation of Veeqo's end-to-end fraud prevention and investigation framework, establishing KPIs, policies, SOPs, and response protocols - Build and manage fraud detection tools, rules, and alerts using internal and third-party platforms (e.g., Metabase, FullStory, custom rule engines) to proactively identify suspicious activity - Conduct thorough fraud investigations - gathering evidence, analysing data, documenting findings, and producing actionable recommendations - Serve as the primary handler of Stripe-related issues including disputes, failed payments, transaction queries, and refunds - Handle carrier chargeback queries from sellers, investigating disputed charges, analysing trends, and developing dispute strategies - Communicate directly with sellers throughout the investigation lifecycle - providing clear updates, managing expectations, and ensuring a professional experience - Collaborate cross-functionally with Product, Engineering, Legal, and Compliance to identify process gaps, propose improvements, and ensure regulatory adherence (e.g., GDPR, PCI DSS) - Deliver regular fraud trend reports and risk assessments to leadership, quantifying financial impact and proposing mitigation tactics - Investigate and resolve account-level issues beyond fraud - including account compromise recovery, compliance actions, seller disputes, and operational escalations - ensuring thorough documentation throughout - Own continuous improvement of the investigation function - conducting post-incident reviews, evaluating new tooling, creating training resources and mentoring team members About the team Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission - and this role puts you right at the centre of it. BASIC QUALIFICATIONS - Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python - Experience identifying and solving complex problems through data analysis - Experience in fraud/risk investigations PREFERRED QUALIFICATIONS - 2+ years in fraud investigation, security analysis, or risk management roles - Experience building automated fraud detection systems or scalable investigation workflows - Experience with quality assessment frameworks and performance management in security contexts - Knowledge of regulatory compliance requirements related to fraud prevention and data security (GDPR, PCI DSS) - Experience developing and delivering training programmes for investigation teams Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Warehouse Operative (Part-Time) Location: Acton, London Working Pattern: 4 days per week 10:00 AM - 4:00 PM A growing and well-established FMCG business is looking for a reliable and hands-on Warehouse Operative to join their team in Acton, London. This is an excellent opportunity for someone who enjoys working in a practical environment and is looking to develop their skills within the coffee and logistics industry. The successful candidate will support the day-to-day running of the warehouse, assisting with stock handling, order fulfilment, sample preparation, and general operational activities. A valid counterbalance forklift licence is essential for this role. Key Responsibilities Support the daily operations of the warehouse and premises. Assist with goods receiving, stock organisation, packing, and dispatch of coffee products. Safely operate a counterbalance forklift for loading, unloading, and moving stock. Carry out stock checks and help maintain accurate inventory records. Assist with preparing coffee samples, including packing and basic roasting support. Support customer service activities, including order follow-ups and responding to basic enquiries. Help prepare and set up cupping sessions while maintaining a clean and organised workspace. Operate warehouse equipment such as vacuum packers and pallet trucks. Provide general support to wider sales and marketing activities when required. Requirements Valid counterbalance forklift licence (essential). Previous warehouse, logistics, or stock-handling experience. Comfortable working in a physical environment, including handling heavy goods with the correct equipment. Strong attention to detail with good organisational skills. Good communication skills and the ability to work well as part of a team. Basic IT skills, including email and spreadsheets. Reliable, flexible, and proactive approach to work. Genuine interest in coffee and willingness to learn about the industry. Desirable Experience Previous experience within the coffee industry, such as roasting, cupping, or barista work. Customer service or sales support experience. Experience with packing and shipping goods. Interest in marketing and client-facing activities. About the Candidate The ideal candidate will be enthusiastic, practical, and eager to learn. They will have a hands-on approach, strong safety awareness, and a positive attitude towards supporting a busy and growing operation. This role would suit someone looking for a part-time opportunity within a specialist industry where they can develop their skills and take on a varied range of responsibilities. I have kept the company anonymous and written it in a third-person recruitment style suitable for posting on job boards (CV-Library, Reed, Indeed, LinkedIn etc.). You can add salary once the agency benchmark has been confirmed.
Aug 06, 2026
Full time
Warehouse Operative (Part-Time) Location: Acton, London Working Pattern: 4 days per week 10:00 AM - 4:00 PM A growing and well-established FMCG business is looking for a reliable and hands-on Warehouse Operative to join their team in Acton, London. This is an excellent opportunity for someone who enjoys working in a practical environment and is looking to develop their skills within the coffee and logistics industry. The successful candidate will support the day-to-day running of the warehouse, assisting with stock handling, order fulfilment, sample preparation, and general operational activities. A valid counterbalance forklift licence is essential for this role. Key Responsibilities Support the daily operations of the warehouse and premises. Assist with goods receiving, stock organisation, packing, and dispatch of coffee products. Safely operate a counterbalance forklift for loading, unloading, and moving stock. Carry out stock checks and help maintain accurate inventory records. Assist with preparing coffee samples, including packing and basic roasting support. Support customer service activities, including order follow-ups and responding to basic enquiries. Help prepare and set up cupping sessions while maintaining a clean and organised workspace. Operate warehouse equipment such as vacuum packers and pallet trucks. Provide general support to wider sales and marketing activities when required. Requirements Valid counterbalance forklift licence (essential). Previous warehouse, logistics, or stock-handling experience. Comfortable working in a physical environment, including handling heavy goods with the correct equipment. Strong attention to detail with good organisational skills. Good communication skills and the ability to work well as part of a team. Basic IT skills, including email and spreadsheets. Reliable, flexible, and proactive approach to work. Genuine interest in coffee and willingness to learn about the industry. Desirable Experience Previous experience within the coffee industry, such as roasting, cupping, or barista work. Customer service or sales support experience. Experience with packing and shipping goods. Interest in marketing and client-facing activities. About the Candidate The ideal candidate will be enthusiastic, practical, and eager to learn. They will have a hands-on approach, strong safety awareness, and a positive attitude towards supporting a busy and growing operation. This role would suit someone looking for a part-time opportunity within a specialist industry where they can develop their skills and take on a varied range of responsibilities. I have kept the company anonymous and written it in a third-person recruitment style suitable for posting on job boards (CV-Library, Reed, Indeed, LinkedIn etc.). You can add salary once the agency benchmark has been confirmed.
Job Title: Sales Co-ordinator Location: West Lothian Salary: 26,000 - 30,000 per annum Overview: An exciting opportunity has arisen for a driven Sales Co-ordinator to join a highly reputable, market-leading specialist builders merchant at their branch in West Lothian. Supplying high-quality roofing materials to trade professionals, contractors, housebuilders, and specialist roofing companies, our client operates an extensive nationwide network of over 100 branches across the UK. This is a permanent, full-time role offering clear career progression within an established business. As a Sales Co-ordinator, you will be the central point of contact for customer inquiries, working closely with trade counter, warehouse, and external sales teams to maximize every sales opportunity while maintaining long-standing customer relationships. If you have a background in merchanting or the wider construction industry and thrive in a fast-paced sales environment, this is an excellent opportunity to build a rewarding career. Key Responsibilities: Engaging professionally with trade customers via telephone, email, and face-to-face at the trade counter. Accurately processing customer orders and providing clear, competitive price quotations. Maximising every sales opportunity through proactive up-selling and cross-selling suitable products and accessories. Proactively contacting lapsed and prospective accounts to generate new business opportunities. Maintaining strong, lasting relationships with key accounts and trade contractors. Collaborating closely with warehouse staff and external sales representatives to ensure accurate order fulfilment and smooth delivery schedules. Actively contributing to a safe, positive, and collaborative working environment across the branch. Requirements: Previous sales or customer service experience within a builders merchant, trade counter, or the broader construction industry. Around 2 years of industry-related sales or merchanting experience is highly advantageous. Strong verbal and written communication skills paired with a customer-first mindset. Excellent IT and numeracy skills with strong attention to detail when inputting and processing orders. Proven ability to build effective relationships with customers, team members, and suppliers alike. A proactive, team-oriented attitude with a genuine enthusiasm and willingness to learn and progress. Benefits: Competitive salary Working hours: Monday to Thursday 7:00am - 4:30pm, Friday 7:00am - 4:00pm. Generous holiday allowance of 25 days plus 8 bank holidays, with branch closure over the Christmas period. Generous company pension scheme with up to 7.5% employer contribution. Life assurance cover (up to 4x basic salary). Participation in the Company Share Incentive Plan. Exclusive employee discount scheme covering top high street and online retail brands. Structured career development and continuous training via an in-house Sales Academy, Apprenticeship schemes, and on-demand learning platforms. To apply, please submit your CV to (url removed) or alternatively call the office on (phone number removed). KBB Recruitment are acting as the employment agency for this vacancy. Applicants must have the legal right to work in the UK unless otherwise stated.
Aug 05, 2026
Full time
Job Title: Sales Co-ordinator Location: West Lothian Salary: 26,000 - 30,000 per annum Overview: An exciting opportunity has arisen for a driven Sales Co-ordinator to join a highly reputable, market-leading specialist builders merchant at their branch in West Lothian. Supplying high-quality roofing materials to trade professionals, contractors, housebuilders, and specialist roofing companies, our client operates an extensive nationwide network of over 100 branches across the UK. This is a permanent, full-time role offering clear career progression within an established business. As a Sales Co-ordinator, you will be the central point of contact for customer inquiries, working closely with trade counter, warehouse, and external sales teams to maximize every sales opportunity while maintaining long-standing customer relationships. If you have a background in merchanting or the wider construction industry and thrive in a fast-paced sales environment, this is an excellent opportunity to build a rewarding career. Key Responsibilities: Engaging professionally with trade customers via telephone, email, and face-to-face at the trade counter. Accurately processing customer orders and providing clear, competitive price quotations. Maximising every sales opportunity through proactive up-selling and cross-selling suitable products and accessories. Proactively contacting lapsed and prospective accounts to generate new business opportunities. Maintaining strong, lasting relationships with key accounts and trade contractors. Collaborating closely with warehouse staff and external sales representatives to ensure accurate order fulfilment and smooth delivery schedules. Actively contributing to a safe, positive, and collaborative working environment across the branch. Requirements: Previous sales or customer service experience within a builders merchant, trade counter, or the broader construction industry. Around 2 years of industry-related sales or merchanting experience is highly advantageous. Strong verbal and written communication skills paired with a customer-first mindset. Excellent IT and numeracy skills with strong attention to detail when inputting and processing orders. Proven ability to build effective relationships with customers, team members, and suppliers alike. A proactive, team-oriented attitude with a genuine enthusiasm and willingness to learn and progress. Benefits: Competitive salary Working hours: Monday to Thursday 7:00am - 4:30pm, Friday 7:00am - 4:00pm. Generous holiday allowance of 25 days plus 8 bank holidays, with branch closure over the Christmas period. Generous company pension scheme with up to 7.5% employer contribution. Life assurance cover (up to 4x basic salary). Participation in the Company Share Incentive Plan. Exclusive employee discount scheme covering top high street and online retail brands. Structured career development and continuous training via an in-house Sales Academy, Apprenticeship schemes, and on-demand learning platforms. To apply, please submit your CV to (url removed) or alternatively call the office on (phone number removed). KBB Recruitment are acting as the employment agency for this vacancy. Applicants must have the legal right to work in the UK unless otherwise stated.
