About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact. CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities. Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs. Job description An IT Service Manager in Borders & Trade is responsible for service management across platforms and multiple channels to ensure availability, performance and process maturity across this landscape. You will work in partnership with teams across IT service operations, HMRC partners and external Trade customers, to deliver a service seeking for operational excellence. You will be responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. Managing a fully functioning multi-sourced service support team with a customer-centric support approach. These activities will be across multiple locations, focussed on service availability and performance. You will make sure: All service and support functions remain responsive to HMRC business and external traders need. The service catalogue and wider IT service operations knowledge library is maintained. Adequate reporting and service standards are met for their specific service. All technical change is communicated and managed, with appropriate governance. That a programme of continual service improvement is put in place across the wider service delivery function. Person specification Be responsible for making sure that business relations within the organisation are managed to enable delivery of B&T services. Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams. Make sure all contractors carry out processes to ITIL standards. Liaise with all other IT service functions to make sure that services are maintained. Manage the day-to-day delivery of the product. Make sure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed. Work with Service Owners and projects to ensure projects transition into live service is effective and timely. Essential Criteria Demonstrable experience of delivering Customer satisfaction and focussed delivery of excellent Customer Service. Proven track record of delivering strong KPI performance and managing delivery towards defined SLAs. Clear understanding of Stakeholder management and the development of strong stakeholder relationships. Good communication skills with an aptitude for dealing with users, colleagues and suppliers from both a technical and non-technical background. Understanding of IT concepts and architectures, and the principles and processes of implementing and delivering IT services. Ability to identify process optimisation opportunities and contribute to the implementation of proposed solutions. Must show an aptitude for analysing and managing problems arising from incidents in the operation of information systems, understanding the significance of service level agreements and the customer environment. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 5 roles, detailing your responsibilities and key achievements (max 100 words per role). A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed, in order to determine your suitability for the role. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. Sponsorship . click apply for full job details
Aug 11, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission. We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact. CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities. Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs. Job description An IT Service Manager in Borders & Trade is responsible for service management across platforms and multiple channels to ensure availability, performance and process maturity across this landscape. You will work in partnership with teams across IT service operations, HMRC partners and external Trade customers, to deliver a service seeking for operational excellence. You will be responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. Managing a fully functioning multi-sourced service support team with a customer-centric support approach. These activities will be across multiple locations, focussed on service availability and performance. You will make sure: All service and support functions remain responsive to HMRC business and external traders need. The service catalogue and wider IT service operations knowledge library is maintained. Adequate reporting and service standards are met for their specific service. All technical change is communicated and managed, with appropriate governance. That a programme of continual service improvement is put in place across the wider service delivery function. Person specification Be responsible for making sure that business relations within the organisation are managed to enable delivery of B&T services. Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams. Make sure all contractors carry out processes to ITIL standards. Liaise with all other IT service functions to make sure that services are maintained. Manage the day-to-day delivery of the product. Make sure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed. Work with Service Owners and projects to ensure projects transition into live service is effective and timely. Essential Criteria Demonstrable experience of delivering Customer satisfaction and focussed delivery of excellent Customer Service. Proven track record of delivering strong KPI performance and managing delivery towards defined SLAs. Clear understanding of Stakeholder management and the development of strong stakeholder relationships. Good communication skills with an aptitude for dealing with users, colleagues and suppliers from both a technical and non-technical background. Understanding of IT concepts and architectures, and the principles and processes of implementing and delivering IT services. Ability to identify process optimisation opportunities and contribute to the implementation of proposed solutions. Must show an aptitude for analysing and managing problems arising from incidents in the operation of information systems, understanding the significance of service level agreements and the customer environment. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 5 roles, detailing your responsibilities and key achievements (max 100 words per role). A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed, in order to determine your suitability for the role. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. Sponsorship . click apply for full job details
Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. If you've ever wanted the opportunity to build and improve an MSP rather than simply maintain one, we'd love to hear from you. The Role at a Glance Technical Service Delivery Manager Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working Thereafter (Subject to Successful Onboarding, Performance & Business Requirements) £60,000 - £65,000 DOE + Company Benefits Permanent Full Time Reporting to: CTO Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background / Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. The Opportunity We're specifically looking for someone who has already led Service Delivery within an MSP and can demonstrate how they've improved or transformed a service operation before. You'll inherit a solid foundation with genuine opportunity to improve how we operate, developing a more proactive, accountable and customer-focused service operation. You'll lead our Service Desk, Escalation and Centralised Services teams while working closely with the CTO to improve operational maturity, strengthen customer experience and support the continued growth of the business. Whilst you'll have strong technical credibility, this is not a hands-on engineering role. Instead, you'll lead the people, processes and service operations that enable our technical teams to perform at their best. What You'll Be Doing Service Leadership • Lead the day-to-day operation of our 1st, 2nd and Escalation Support teams. • Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling. • Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency. • Reduce unnecessary escalations through improved workflows, coaching and service standards. Customer Service & Operational Excellence • Lead major incidents, customer escalations and service recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA workflows, SLAs, automation, reporting, dashboards and service data quality. • Introduce better documentation, knowledge management and operational processes. • Identify opportunities to automate repetitive activities and improve service maturity. Leadership & People Development • Coach, mentor and develop Service Desk engineers and team leaders. • Conduct one-to-ones, performance reviews and capability planning. • Build a culture of ownership, accountability and continuous improvement. • Support recruitment and succession planning as the business grows. Projects & Customer Onboarding • Coordinate operational delivery for new customer onboarding and Managed Service transitions. • Work closely with Sales, Projects and Technical teams to ensure seamless customer handovers. • Support pre-sales activity by providing operational expertise and service insight. • Coordinate project delivery from a service perspective while working alongside technical specialists responsible for solution design. About You You're an experienced MSP Service Delivery leader who enjoys improving operations rather than simply maintaining them. You understand how to balance customer expectations, technical capability and commercial priorities while developing high-performing teams that consistently deliver excellent service. You'll probably bring: • Proven experience leading Service Delivery within a Managed Service Provider. • Demonstrable experience improving, transforming or rebuilding an MSP Service Desk or Managed Services operation. • Strong leadership experience across 1st Line, 2nd Line and Escalation teams. • Deep hands-on experience with HaloPSA (strongly preferred) or another leading PSA platform, including configuring workflows, SLAs, queues, automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/disaster recovery and modern RMM platforms (NinjaOne experience advantageous). • Strong customer-facing communication and stakeholder management skills. • Commercial awareness with experience supporting customer onboarding, service transitions and pre-sales activities. • Experience supporting legal, professional services or other regulated environments would be advantageous. Why Join Nexian? This is an opportunity to genuinely shape how our Managed Services function operates. Rather than inheriting a mature operation, you'll have the autonomy to improve processes, develop people and create a service operation capable of supporting our ambitious growth plans. Alongside a competitive salary you'll enjoy: • £60,000 - £65,000 DOE. • Hybrid working following successful onboarding, subject to performance and business requirements. • Company pension. • Career progression opportunities. • Direct access to senior leadership. • Genuine autonomy and ownership. • Opportunity to shape a growing Managed Services business. • Supportive, collaborative culture. Your Experience May Include Technical Service Delivery Manager, IT Service Delivery Manager, Managed Services Manager, MSP Operations Manager, Service Desk Manager, IT Operations Manager, Head of Service Delivery, Technical Operations Manager or Service Operations Manager. Apply Now If you're ready to build, improve and lead a Managed Services operation where your ideas, leadership and experience will genuinely shape the future of the business, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
Aug 11, 2026
Full time
Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. If you've ever wanted the opportunity to build and improve an MSP rather than simply maintain one, we'd love to hear from you. The Role at a Glance Technical Service Delivery Manager Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working Thereafter (Subject to Successful Onboarding, Performance & Business Requirements) £60,000 - £65,000 DOE + Company Benefits Permanent Full Time Reporting to: CTO Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background / Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. The Opportunity We're specifically looking for someone who has already led Service Delivery within an MSP and can demonstrate how they've improved or transformed a service operation before. You'll inherit a solid foundation with genuine opportunity to improve how we operate, developing a more proactive, accountable and customer-focused service operation. You'll lead our Service Desk, Escalation and Centralised Services teams while working closely with the CTO to improve operational maturity, strengthen customer experience and support the continued growth of the business. Whilst you'll have strong technical credibility, this is not a hands-on engineering role. Instead, you'll lead the people, processes and service operations that enable our technical teams to perform at their best. What You'll Be Doing Service Leadership • Lead the day-to-day operation of our 1st, 2nd and Escalation Support teams. • Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling. • Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency. • Reduce unnecessary escalations through improved workflows, coaching and service standards. Customer Service & Operational Excellence • Lead major incidents, customer escalations and service recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA workflows, SLAs, automation, reporting, dashboards and service data quality. • Introduce better documentation, knowledge management and operational processes. • Identify opportunities to automate repetitive activities and improve service maturity. Leadership & People Development • Coach, mentor and develop Service Desk engineers and team leaders. • Conduct one-to-ones, performance reviews and capability planning. • Build a culture of ownership, accountability and continuous improvement. • Support recruitment and succession planning as the business grows. Projects & Customer Onboarding • Coordinate operational delivery for new customer onboarding and Managed Service transitions. • Work closely with Sales, Projects and Technical teams to ensure seamless customer handovers. • Support pre-sales activity by providing operational expertise and service insight. • Coordinate project delivery from a service perspective while working alongside technical specialists responsible for solution design. About You You're an experienced MSP Service Delivery leader who enjoys improving operations rather than simply maintaining them. You understand how to balance customer expectations, technical capability and commercial priorities while developing high-performing teams that consistently deliver excellent service. You'll probably bring: • Proven experience leading Service Delivery within a Managed Service Provider. • Demonstrable experience improving, transforming or rebuilding an MSP Service Desk or Managed Services operation. • Strong leadership experience across 1st Line, 2nd Line and Escalation teams. • Deep hands-on experience with HaloPSA (strongly preferred) or another leading PSA platform, including configuring workflows, SLAs, queues, automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/disaster recovery and modern RMM platforms (NinjaOne experience advantageous). • Strong customer-facing communication and stakeholder management skills. • Commercial awareness with experience supporting customer onboarding, service transitions and pre-sales activities. • Experience supporting legal, professional services or other regulated environments would be advantageous. Why Join Nexian? This is an opportunity to genuinely shape how our Managed Services function operates. Rather than inheriting a mature operation, you'll have the autonomy to improve processes, develop people and create a service operation capable of supporting our ambitious growth plans. Alongside a competitive salary you'll enjoy: • £60,000 - £65,000 DOE. • Hybrid working following successful onboarding, subject to performance and business requirements. • Company pension. • Career progression opportunities. • Direct access to senior leadership. • Genuine autonomy and ownership. • Opportunity to shape a growing Managed Services business. • Supportive, collaborative culture. Your Experience May Include Technical Service Delivery Manager, IT Service Delivery Manager, Managed Services Manager, MSP Operations Manager, Service Desk Manager, IT Operations Manager, Head of Service Delivery, Technical Operations Manager or Service Operations Manager. Apply Now If you're ready to build, improve and lead a Managed Services operation where your ideas, leadership and experience will genuinely shape the future of the business, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
We are seeking an experienced and proactive Business Change Manager to lead change management activities for a multi-year Practice Management System (PMS) replacement programme across the EMEAPAC region. Working within a existing Change & Communications Team. This strategic initiative involves transitioning from SAP ECC to a cloud-hosted Aderant platform, impacting legal, finance, and operational teams across multiple jurisdictions. The role will be pivotal in ensuring successful adoption of new systems and processes, minimising disruption, and embedding sustainable change across the firm. You will work closely with regional COOs, finance teams, legal service teams, and global process owners to drive engagement, readiness, and transformation outcomes. Key Responsibilities: Change Strategy & Planning Develop and execute a regionally tailored change management strategy aligned with programme milestones and business objectives. Lead readiness assessments and stakeholder impact analyses across EMEA and APAC offices. Stakeholder Engagement Build strong relationships with regional leaders, COOs, and legal service teams to foster buy-in and collaboration. Act as a trusted advisor and escalation point for regional change leads and office champions. Communications & Training Design and deliver targeted communications and training plans to support awareness, understanding, and capability building. Coordinate with HR and L&D teams to ensure consistent messaging and delivery across jurisdictions. Change Delivery & Governance Facilitate change forums, workshops, and feedback sessions to capture regional insights and validate design decisions. Monitor change progress, risks, and adoption metrics, reporting to the Programme Board and Business Design Authority. Post-Go-Live Support Lead post-deployment engagement to resolve issues, gather feedback, and enhance user experience. Support continuous improvement and embed change into business-as-usual operations. Skills & Experience: Proven experience in leading change management for large-scale system implementations, ideally within legal or professional services. Strong understanding of PMS platforms (e.g. Aderant, Elite 3E) and their impact on finance and legal operations. Exceptional stakeholder management and communication skills across diverse cultures and geographies. Familiarity with organisational change frameworks (e.g. Prosci, Kotter) and project delivery methodologies. Ability to influence senior stakeholders and drive alignment across complex matrix structures. Experience working in multi-timezone, cross-functional teams. Desirable: Change management certification (e.g. Prosci, APMG). Experience supporting transformation programmes in law firms or regulated environments. Understanding of regional nuances across EMEAPAC, including legal operations and finance practices. Contract Details Rate: 750 per day (Inside IR35, via umbrella) Duration: Initial contract until 31 March 2027 (6-month roll) Location: Hybrid - 3 days per week in London office Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 11, 2026
Contractor
We are seeking an experienced and proactive Business Change Manager to lead change management activities for a multi-year Practice Management System (PMS) replacement programme across the EMEAPAC region. Working within a existing Change & Communications Team. This strategic initiative involves transitioning from SAP ECC to a cloud-hosted Aderant platform, impacting legal, finance, and operational teams across multiple jurisdictions. The role will be pivotal in ensuring successful adoption of new systems and processes, minimising disruption, and embedding sustainable change across the firm. You will work closely with regional COOs, finance teams, legal service teams, and global process owners to drive engagement, readiness, and transformation outcomes. Key Responsibilities: Change Strategy & Planning Develop and execute a regionally tailored change management strategy aligned with programme milestones and business objectives. Lead readiness assessments and stakeholder impact analyses across EMEA and APAC offices. Stakeholder Engagement Build strong relationships with regional leaders, COOs, and legal service teams to foster buy-in and collaboration. Act as a trusted advisor and escalation point for regional change leads and office champions. Communications & Training Design and deliver targeted communications and training plans to support awareness, understanding, and capability building. Coordinate with HR and L&D teams to ensure consistent messaging and delivery across jurisdictions. Change Delivery & Governance Facilitate change forums, workshops, and feedback sessions to capture regional insights and validate design decisions. Monitor change progress, risks, and adoption metrics, reporting to the Programme Board and Business Design Authority. Post-Go-Live Support Lead post-deployment engagement to resolve issues, gather feedback, and enhance user experience. Support continuous improvement and embed change into business-as-usual operations. Skills & Experience: Proven experience in leading change management for large-scale system implementations, ideally within legal or professional services. Strong understanding of PMS platforms (e.g. Aderant, Elite 3E) and their impact on finance and legal operations. Exceptional stakeholder management and communication skills across diverse cultures and geographies. Familiarity with organisational change frameworks (e.g. Prosci, Kotter) and project delivery methodologies. Ability to influence senior stakeholders and drive alignment across complex matrix structures. Experience working in multi-timezone, cross-functional teams. Desirable: Change management certification (e.g. Prosci, APMG). Experience supporting transformation programmes in law firms or regulated environments. Understanding of regional nuances across EMEAPAC, including legal operations and finance practices. Contract Details Rate: 750 per day (Inside IR35, via umbrella) Duration: Initial contract until 31 March 2027 (6-month roll) Location: Hybrid - 3 days per week in London office Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Role: DV Cleared Project Manager Location: Cheltenham - 3 days/week on-site Salary: £70,000 - £86,000 + benefits DV Cleared Project Manager needed to join our client, an established defence engineering firm based in Cheltenham. The Project Manager will join the UK Cyber & Intelligence business. The teams combines modern software-engineering practices with deep Defence and national-security expertise. You'll play a key role in delivering complex, sensitive and high-impact technology projects that support customers through ambitious digital transformation. You must currently hold the highest level of UK Government security clearance. What the role of the Project Manager entails: Some of the main duties of the Project Manager will include: Leading projects to deliver agreed outcomes within time, cost and quality constraints. Providing day-to-day leadership to the project team, ensuring effective decision-making and strong management controls. Designing the project structure, setting appropriate delivery methodologies and managing transitions between phases. Developing and maintaining business cases, budgets and project plans, ensuring performance and progress are clearly reported. Building and developing high-performing teams, identifying resource requirements and supporting recruitment where required. Managing stakeholder relationships, ensuring clear communication and senior-level engagement. Identifying, monitoring and reporting risks and issues, driving mitigation and escalation where appropriate. Supporting governance and assurance processes, including gateway reviews and change-control mechanisms. What experience you need to be the successful Project Manager: Current DV Security Clearance Proven experience in project or delivery management roles with strong evidence of collaborative working. Experience with UK Government or MOD environments, including PRINCE2, Agile, APM or MSP frameworks. Recent experience delivering IT, software or cyber projects within Government or similar complex organisations. Experience delivering to time, budget and quality within T&M and fixed-price contracts. Ability to manage competing priorities across specialist teams. This really is a fantastic opportunity for a Project Manager to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Aug 11, 2026
Full time
Role: DV Cleared Project Manager Location: Cheltenham - 3 days/week on-site Salary: £70,000 - £86,000 + benefits DV Cleared Project Manager needed to join our client, an established defence engineering firm based in Cheltenham. The Project Manager will join the UK Cyber & Intelligence business. The teams combines modern software-engineering practices with deep Defence and national-security expertise. You'll play a key role in delivering complex, sensitive and high-impact technology projects that support customers through ambitious digital transformation. You must currently hold the highest level of UK Government security clearance. What the role of the Project Manager entails: Some of the main duties of the Project Manager will include: Leading projects to deliver agreed outcomes within time, cost and quality constraints. Providing day-to-day leadership to the project team, ensuring effective decision-making and strong management controls. Designing the project structure, setting appropriate delivery methodologies and managing transitions between phases. Developing and maintaining business cases, budgets and project plans, ensuring performance and progress are clearly reported. Building and developing high-performing teams, identifying resource requirements and supporting recruitment where required. Managing stakeholder relationships, ensuring clear communication and senior-level engagement. Identifying, monitoring and reporting risks and issues, driving mitigation and escalation where appropriate. Supporting governance and assurance processes, including gateway reviews and change-control mechanisms. What experience you need to be the successful Project Manager: Current DV Security Clearance Proven experience in project or delivery management roles with strong evidence of collaborative working. Experience with UK Government or MOD environments, including PRINCE2, Agile, APM or MSP frameworks. Recent experience delivering IT, software or cyber projects within Government or similar complex organisations. Experience delivering to time, budget and quality within T&M and fixed-price contracts. Ability to manage competing priorities across specialist teams. This really is a fantastic opportunity for a Project Manager to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Our client, a leading engineering consultancy within the power and utilities sector, is seeking an experienced and driven Senior Project Manager to join their growing team. This permanent opportunity offers the chance to lead the successful delivery of major transmission infrastructure projects, including 400kV substation developments, supporting the UK's transition to a sustainable energy future. Key Responsibilities: Lead the end-to-end delivery of large-scale 400kV substation projects, ensuring that scope, programme, budget, quality, and safety objectives are achieved. Manage multidisciplinary project teams, coordinating engineering, design, commercial, planning and stakeholder activities throughout the project lifecycle. Act as the primary point of contact for clients, maintaining strong relationships and providing regular project updates, risk reporting and performance reviews. Develop and manage detailed project programmes, resource plans, budgets and forecasts, ensuring effective project controls are implemented and maintained. Identify, manage and mitigate project risks and opportunities, driving proactive solutions to technical, commercial and programme challenges. Ensure compliance with industry regulations, CDM requirements, client standards and quality management processes, whilst promoting a strong health, safety and environmental culture. Support business development activities, contributing to bids, proposals and strategic client engagement initiatives as required. Mentor and develop junior project management professionals, promoting best practice and continuous improvement across the project delivery team. Job Requirements: The ideal candidate will bring significant project management experience within the transmission and distribution sector, with a proven track record of delivering high-value substation projects, preferably at 400kV level. Demonstrable experience managing large-scale power transmission or high-voltage substation projects within a consultancy, contractor or utility environment. Strong understanding of project management methodologies, governance processes and project controls. Experience managing multidisciplinary engineering teams and complex stakeholder environments. Excellent commercial awareness, including budget management, change control and contract administration. Strong communication and leadership skills, with the ability to influence and engage stakeholders at all levels. Familiarity with NEC contracts and UK transmission network projects would be advantageous. Degree qualified in Engineering, Construction Management, Project Management or a related discipline. Professional accreditation such as APM, PRINCE2, PMP or Chartered status is desirable. Benefits: Starting salary ranging from 75,000 - 100,000 per annum Hybrid and flexible working arrangements. 45 hours per week, Monday to Friday (08:00-17:00) 25 days annual leave plus bank holidays, with the option to buy additional leave. Company pension scheme. Car allowance 5k Private healthcare and wellbeing support services. Life assurance cover. Professional membership subscriptions funded by the business. Structured career development and progression opportunities. Access to industry-leading training and development programmes. If you are an experienced Senior Project Manager with a background in 400kV substation delivery and are looking to play a key role in shaping the UK's energy infrastructure, we would love to hear from you. Apply now to join our client's ambitious and growing team.
Aug 10, 2026
Full time
Our client, a leading engineering consultancy within the power and utilities sector, is seeking an experienced and driven Senior Project Manager to join their growing team. This permanent opportunity offers the chance to lead the successful delivery of major transmission infrastructure projects, including 400kV substation developments, supporting the UK's transition to a sustainable energy future. Key Responsibilities: Lead the end-to-end delivery of large-scale 400kV substation projects, ensuring that scope, programme, budget, quality, and safety objectives are achieved. Manage multidisciplinary project teams, coordinating engineering, design, commercial, planning and stakeholder activities throughout the project lifecycle. Act as the primary point of contact for clients, maintaining strong relationships and providing regular project updates, risk reporting and performance reviews. Develop and manage detailed project programmes, resource plans, budgets and forecasts, ensuring effective project controls are implemented and maintained. Identify, manage and mitigate project risks and opportunities, driving proactive solutions to technical, commercial and programme challenges. Ensure compliance with industry regulations, CDM requirements, client standards and quality management processes, whilst promoting a strong health, safety and environmental culture. Support business development activities, contributing to bids, proposals and strategic client engagement initiatives as required. Mentor and develop junior project management professionals, promoting best practice and continuous improvement across the project delivery team. Job Requirements: The ideal candidate will bring significant project management experience within the transmission and distribution sector, with a proven track record of delivering high-value substation projects, preferably at 400kV level. Demonstrable experience managing large-scale power transmission or high-voltage substation projects within a consultancy, contractor or utility environment. Strong understanding of project management methodologies, governance processes and project controls. Experience managing multidisciplinary engineering teams and complex stakeholder environments. Excellent commercial awareness, including budget management, change control and contract administration. Strong communication and leadership skills, with the ability to influence and engage stakeholders at all levels. Familiarity with NEC contracts and UK transmission network projects would be advantageous. Degree qualified in Engineering, Construction Management, Project Management or a related discipline. Professional accreditation such as APM, PRINCE2, PMP or Chartered status is desirable. Benefits: Starting salary ranging from 75,000 - 100,000 per annum Hybrid and flexible working arrangements. 45 hours per week, Monday to Friday (08:00-17:00) 25 days annual leave plus bank holidays, with the option to buy additional leave. Company pension scheme. Car allowance 5k Private healthcare and wellbeing support services. Life assurance cover. Professional membership subscriptions funded by the business. Structured career development and progression opportunities. Access to industry-leading training and development programmes. If you are an experienced Senior Project Manager with a background in 400kV substation delivery and are looking to play a key role in shaping the UK's energy infrastructure, we would love to hear from you. Apply now to join our client's ambitious and growing team.
Practice Group / Department: Innovation and Legal Transformation Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service. With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Senior Manager - Innovation and AI will lead the firm's internally facing innovation technology strategy and shape the future direction of legal technology for the IDT team. This is a senior, strategically focused and technically fluent role that builds the technology roadmap, translates emerging technology into practical outcomes, and strengthens the firm's position as a leader in the use of advanced technology, including generative AI and agentic AI approaches. The role combines strategic horizon scanning, thought leadership, cross functional collaboration, and hands on oversight of solution design. It includes line management and responsibility for guiding small development teams or cross functional project groups as required. Experience working in professional services is essential, and experience in the legal sector is strongly preferred. Key Responsibilities Advisory Advise senior stakeholders on innovation technology strategy, governance, and safe adoption of emerging technology. Shape, prepare, and present business cases for investment in future technology aligned to practice needs, client expectations, and the firm's long term digital direction. Represent the IDT team in high level steering groups, working groups, and senior leadership forums. Innovation Strategy and Horizon Scanning Lead structured horizon scanning across AI, automation, workflow design, data platforms, and emerging categories such as agentic AI, orchestration frameworks and intelligent productivity tools. Assess the implications of developments in the technology landscape for a global law firm, including risks, opportunities, and competitive positioning. Develop and maintain the innovation technology innovation roadmap, ensuring clear priorities, dependencies, metrics and measurable outcomes. Translate emerging technology into practical, actionable future workflows that support lawyers and enhance service delivery. Research and Development Guide the research, evaluation and selection of new and emerging tools, platforms and vendors. Oversee or support the creation of proofs of concept, prototypes and minimum viable products, working with internal developers, vendors or external partners. Provide technical fluency to evaluate solution architecture, integration needs, data considerations and security implications. Maintain strong awareness of industry developments, academic research and market analysis to ensure the firm's innovation strategy remains current and credible. Internal and Market Collaboration Work closely with IT, Knowledge, Digital Solutions, Cyber Security, Risk and other business services teams to ensure alignment between innovation strategy and wider firmwide technology plans. Maintain relationships with the external ecosystem, including start ups, scale ups, academics and peer organisations, to benchmark trends and identify partnership opportunities. Support the creation of thought leadership materials including horizon scanning reports, internal updates and presentations. Engage with paralegals, LPM and IDT teams to coordinate innovation delivery activity across the broader innovation function. Technology Implementation and Innovation Delivery Lead structured evaluations of potential new tools and ensure evidence based recommendations. Oversee testing, configuration, onboarding and roll out of new capabilities from existing suppliers. Guide the integration of emerging AI and automation features into the firm's existing technology stack. Provide oversight of performance analysis, usage reporting and value tracking. Support transition of tools to business as usual teams where appropriate. Adoption and Education Design and deliver education programmes, knowledge sharing and communities of practice to help lawyers and business services colleagues understand emerging technologies. Promote safe, responsible and effective adoption of AI and new tools across the firm. Contribute to change management approaches that encourage confidence, safe experimentation and continuous improvement. Provide light client facing support as required, including occasional participation in innovation briefings or capability demonstrations. Key Skills and Experience Essential Minimum 7 years of experience in innovation, emerging technology, digital transformation or legal tech innovation roles. Experience working in a professional services environment. Strong understanding of the legal sector or demonstrable ability to adapt to it quickly. Proven ability to lead technology strategy, roadmap development and structured horizon scanning. Strong technical fluency, able to understand architecture, evaluate technical approaches and guide developers or vendor teams. Experience delivering prototypes, proofs of concept or minimum viable products. Experience leading small teams and managing cross functional project groups. Excellent communication skills, able to translate complex technology into clear and practical insights for senior stakeholders. Desirable Experience with agentic AI concepts, orchestration frameworks or AI automation tools.Familiarity with workflow design, data engineering concepts or integration patterns.Prior experience building or
Aug 10, 2026
Full time
Practice Group / Department: Innovation and Legal Transformation Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service. With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Senior Manager - Innovation and AI will lead the firm's internally facing innovation technology strategy and shape the future direction of legal technology for the IDT team. This is a senior, strategically focused and technically fluent role that builds the technology roadmap, translates emerging technology into practical outcomes, and strengthens the firm's position as a leader in the use of advanced technology, including generative AI and agentic AI approaches. The role combines strategic horizon scanning, thought leadership, cross functional collaboration, and hands on oversight of solution design. It includes line management and responsibility for guiding small development teams or cross functional project groups as required. Experience working in professional services is essential, and experience in the legal sector is strongly preferred. Key Responsibilities Advisory Advise senior stakeholders on innovation technology strategy, governance, and safe adoption of emerging technology. Shape, prepare, and present business cases for investment in future technology aligned to practice needs, client expectations, and the firm's long term digital direction. Represent the IDT team in high level steering groups, working groups, and senior leadership forums. Innovation Strategy and Horizon Scanning Lead structured horizon scanning across AI, automation, workflow design, data platforms, and emerging categories such as agentic AI, orchestration frameworks and intelligent productivity tools. Assess the implications of developments in the technology landscape for a global law firm, including risks, opportunities, and competitive positioning. Develop and maintain the innovation technology innovation roadmap, ensuring clear priorities, dependencies, metrics and measurable outcomes. Translate emerging technology into practical, actionable future workflows that support lawyers and enhance service delivery. Research and Development Guide the research, evaluation and selection of new and emerging tools, platforms and vendors. Oversee or support the creation of proofs of concept, prototypes and minimum viable products, working with internal developers, vendors or external partners. Provide technical fluency to evaluate solution architecture, integration needs, data considerations and security implications. Maintain strong awareness of industry developments, academic research and market analysis to ensure the firm's innovation strategy remains current and credible. Internal and Market Collaboration Work closely with IT, Knowledge, Digital Solutions, Cyber Security, Risk and other business services teams to ensure alignment between innovation strategy and wider firmwide technology plans. Maintain relationships with the external ecosystem, including start ups, scale ups, academics and peer organisations, to benchmark trends and identify partnership opportunities. Support the creation of thought leadership materials including horizon scanning reports, internal updates and presentations. Engage with paralegals, LPM and IDT teams to coordinate innovation delivery activity across the broader innovation function. Technology Implementation and Innovation Delivery Lead structured evaluations of potential new tools and ensure evidence based recommendations. Oversee testing, configuration, onboarding and roll out of new capabilities from existing suppliers. Guide the integration of emerging AI and automation features into the firm's existing technology stack. Provide oversight of performance analysis, usage reporting and value tracking. Support transition of tools to business as usual teams where appropriate. Adoption and Education Design and deliver education programmes, knowledge sharing and communities of practice to help lawyers and business services colleagues understand emerging technologies. Promote safe, responsible and effective adoption of AI and new tools across the firm. Contribute to change management approaches that encourage confidence, safe experimentation and continuous improvement. Provide light client facing support as required, including occasional participation in innovation briefings or capability demonstrations. Key Skills and Experience Essential Minimum 7 years of experience in innovation, emerging technology, digital transformation or legal tech innovation roles. Experience working in a professional services environment. Strong understanding of the legal sector or demonstrable ability to adapt to it quickly. Proven ability to lead technology strategy, roadmap development and structured horizon scanning. Strong technical fluency, able to understand architecture, evaluate technical approaches and guide developers or vendor teams. Experience delivering prototypes, proofs of concept or minimum viable products. Experience leading small teams and managing cross functional project groups. Excellent communication skills, able to translate complex technology into clear and practical insights for senior stakeholders. Desirable Experience with agentic AI concepts, orchestration frameworks or AI automation tools.Familiarity with workflow design, data engineering concepts or integration patterns.Prior experience building or
Introduction Active Travel Project Manager The Active Travel Project Manager Role is a hybrid position with expectations of a day a week in Somerset Council's office at The Crescent in Taunton and the remaining days can be fulfilled remote working. This arrangement may change over time due to role demands and expectations. You will play a vital role in helping to drive the Council's dedicated Active Travel capital programme of over £9 million. Work with key national bodies such as Active Travel England to ensure schemes comply with funding and design requirements. Plus work with local stakeholders and colleagues to inform, promote and help deliver a diverse range of active travel and transport schemes including the wide range of overlapping disciplines this can involve such as planning, S106 contributions, maintenance, policy etc. Role Purpose Active Travel Project Manager Support the Service Manager and Principal Transport Planner to oversee the development and scheme preparation stages of new active travel schemes, through to the commencement of construction and handover to operational delivery. Manages projects as the scheme transitions into construction. Co-ordinates with the various stakeholders to agree robust proposals, appropriate engagement from all necessary parties, commissioning of necessary technical activity and securing of necessary approvals and consents. The focus of this role will be on the Active Travel Programme, but the successful candidate will be required to become involved in other team and interdisciplinary projects. Accountabilities Active Travel Project Manager Responsible for supporting the Service Manager - Transport Schemes Commissioning for all matters related to the commissioning of new major and minor transport infrastructure schemes to ensure swift progress is maintained through the life of the scheme. Commissioning Major Transport Infrastructure Schemes Oversee the development and scheme preparation stages of new schemes following the approval to commence a strategic outline business case, through to the commencement of construction and handover to operational delivery. Manage projects with the authority and responsibility to run the project on a day-to-day basis up until the appointment and involvement of an 'NEC project manager' (contract manager) as the scheme transitions into construction. Co-ordinate activity working with the various stakeholders to agree robust proposals, appropriate engagement from all necessary parties, commissioning of necessary technical activity and securing of necessary approvals and consents. Ensure Client responsibilities are met under the Construction Design and Management (CDM) 2015 regulations. Responsibilities include: Active Travel Project Manager Initiate project inception and associated processes. o Establish appropriate governance (project and programme) and agree project roles and responsibilities. With the Programme Management Office, establish the project organisation and reinforce the roles, responsibilities and deliverables for each team member. Co-ordinate the activities of a multi-discipline project team which may consist of development, design, construction, commercial, planning, testing, and commissioning and support resources. Support the Service Manager in progressing business case development from the strategic outline business case stage through to full business case. Commission technical activity to support the scheme development and preparation, e.g. traffic modelling, highways design, legal and planning advice, land-acquisition and property, surveys, consultations, etc. Co-ordinate consultation and engagement processes. Develop and gain approval for procurement strategy in association with the project team. Obtain formal decisions to proceed at each business case stage or gateway under the Council's scheme of delegation. Support the Service Manager in gaining authority to seek planning consents and use of CPO powers if needed. Maintain and monitor progress to programme and budget through outline and detailed design. Ensure outcomes and outputs are delivered at each stage. Commission Early Contractor Involvement/ Buildability advice as necessary. Commission Minor Transport Scheme Programmes Act as commissioner to ensure that an agreed framework is in place to identify, prioritise and deliver a programme of minor transport improvement schemes and safety related improvements. Work with operations in an advisory capacity to ensure that appropriate processes are in place and that the criteria for scheme selection and prioritisation reflect the Council's overall policy priorities. This will cover a range of operational programmes. e.g. active travel schemes, elected member's small improvement schemes, local safety schemes, traffic signals recovery programme and any other relevant programmes.
Aug 10, 2026
Contractor
Introduction Active Travel Project Manager The Active Travel Project Manager Role is a hybrid position with expectations of a day a week in Somerset Council's office at The Crescent in Taunton and the remaining days can be fulfilled remote working. This arrangement may change over time due to role demands and expectations. You will play a vital role in helping to drive the Council's dedicated Active Travel capital programme of over £9 million. Work with key national bodies such as Active Travel England to ensure schemes comply with funding and design requirements. Plus work with local stakeholders and colleagues to inform, promote and help deliver a diverse range of active travel and transport schemes including the wide range of overlapping disciplines this can involve such as planning, S106 contributions, maintenance, policy etc. Role Purpose Active Travel Project Manager Support the Service Manager and Principal Transport Planner to oversee the development and scheme preparation stages of new active travel schemes, through to the commencement of construction and handover to operational delivery. Manages projects as the scheme transitions into construction. Co-ordinates with the various stakeholders to agree robust proposals, appropriate engagement from all necessary parties, commissioning of necessary technical activity and securing of necessary approvals and consents. The focus of this role will be on the Active Travel Programme, but the successful candidate will be required to become involved in other team and interdisciplinary projects. Accountabilities Active Travel Project Manager Responsible for supporting the Service Manager - Transport Schemes Commissioning for all matters related to the commissioning of new major and minor transport infrastructure schemes to ensure swift progress is maintained through the life of the scheme. Commissioning Major Transport Infrastructure Schemes Oversee the development and scheme preparation stages of new schemes following the approval to commence a strategic outline business case, through to the commencement of construction and handover to operational delivery. Manage projects with the authority and responsibility to run the project on a day-to-day basis up until the appointment and involvement of an 'NEC project manager' (contract manager) as the scheme transitions into construction. Co-ordinate activity working with the various stakeholders to agree robust proposals, appropriate engagement from all necessary parties, commissioning of necessary technical activity and securing of necessary approvals and consents. Ensure Client responsibilities are met under the Construction Design and Management (CDM) 2015 regulations. Responsibilities include: Active Travel Project Manager Initiate project inception and associated processes. o Establish appropriate governance (project and programme) and agree project roles and responsibilities. With the Programme Management Office, establish the project organisation and reinforce the roles, responsibilities and deliverables for each team member. Co-ordinate the activities of a multi-discipline project team which may consist of development, design, construction, commercial, planning, testing, and commissioning and support resources. Support the Service Manager in progressing business case development from the strategic outline business case stage through to full business case. Commission technical activity to support the scheme development and preparation, e.g. traffic modelling, highways design, legal and planning advice, land-acquisition and property, surveys, consultations, etc. Co-ordinate consultation and engagement processes. Develop and gain approval for procurement strategy in association with the project team. Obtain formal decisions to proceed at each business case stage or gateway under the Council's scheme of delegation. Support the Service Manager in gaining authority to seek planning consents and use of CPO powers if needed. Maintain and monitor progress to programme and budget through outline and detailed design. Ensure outcomes and outputs are delivered at each stage. Commission Early Contractor Involvement/ Buildability advice as necessary. Commission Minor Transport Scheme Programmes Act as commissioner to ensure that an agreed framework is in place to identify, prioritise and deliver a programme of minor transport improvement schemes and safety related improvements. Work with operations in an advisory capacity to ensure that appropriate processes are in place and that the criteria for scheme selection and prioritisation reflect the Council's overall policy priorities. This will cover a range of operational programmes. e.g. active travel schemes, elected member's small improvement schemes, local safety schemes, traffic signals recovery programme and any other relevant programmes.
Customer Service Advisor Location: Wellingborough, site based Salary: £26,234 per annum What we offer 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Purpose Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
Aug 10, 2026
Full time
Customer Service Advisor Location: Wellingborough, site based Salary: £26,234 per annum What we offer 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Purpose Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
Please note, we CAN'T PROVIDE SPONSORSHIP for this opportunity. Please only apply if you have the Right-to-Work in the UK. EUC Engineer 47,000 per annum + Permanent Benefits Flexible working - 2x a week on-site (Northern Ireland) We're looking for an experienced End User Compute Engineer to design, deliver, and evolve modern workplace services across desktop, mobile, and virtual environments. You'll act as a technical authority for endpoint management and device security, leading the adoption of modern deployment methodologies and improving service resilience, automation, and user experience. What you'll do Design and implement modern EUC and endpoint management services Own MDM, endpoint security, OS deployment, application packaging, and patching Lead the transition of new services into live operation Drive automation using scripting (e.g. PowerShell) Provide technical leadership, consultancy, and documentation Work closely with internal teams and third-party suppliers What we're looking for Hands-on expertise in tools such as Endpoint Manager, Jamf, MECM, VDI/DaaS Experience with endpoint protection and security tooling Strong scripting and automation capability Excellent communication and stakeholder management skills
Aug 09, 2026
Full time
Please note, we CAN'T PROVIDE SPONSORSHIP for this opportunity. Please only apply if you have the Right-to-Work in the UK. EUC Engineer 47,000 per annum + Permanent Benefits Flexible working - 2x a week on-site (Northern Ireland) We're looking for an experienced End User Compute Engineer to design, deliver, and evolve modern workplace services across desktop, mobile, and virtual environments. You'll act as a technical authority for endpoint management and device security, leading the adoption of modern deployment methodologies and improving service resilience, automation, and user experience. What you'll do Design and implement modern EUC and endpoint management services Own MDM, endpoint security, OS deployment, application packaging, and patching Lead the transition of new services into live operation Drive automation using scripting (e.g. PowerShell) Provide technical leadership, consultancy, and documentation Work closely with internal teams and third-party suppliers What we're looking for Hands-on expertise in tools such as Endpoint Manager, Jamf, MECM, VDI/DaaS Experience with endpoint protection and security tooling Strong scripting and automation capability Excellent communication and stakeholder management skills
Defence Business Development Manager / BDM c.£60,000 + Company Car + 15% Bonus + Excellent Benefits Remote / Hybrid UK-wide Travel Defence, Naval & Engineering Systems An excellent opportunity for an experienced Business Development Manager (BDM), Sales Manager or Defence professional to take a key commercial role within a specialist engineering business supplying critical systems into the UK and international defence and naval sectors . This position could particularly suit a Service Leaver or Veteran from the Royal Navy, Royal Marines, Army or Royal Air Force looking to transition into a commercial Business Development Manager career. The Package Salary circa £60,000 Company car Annual bonus up to 15% of salary Pension 25 days holiday plus bank holidays Holiday purchase scheme Permanent, full-time position Excellent career progression within a growing international engineering group The Company We are a specialist engineering business designing, manufacturing, installing and maintaining high-performance lubrication, cooling and control systems for critical applications across defence, oil & gas, renewable energy, transport and other engineering sectors. Combining the agility of an SME with the stability and global reach of an international engineering group, we have an excellent reputation for technical expertise, customer relationships and engineered solutions. The Role As Defence Business Development Manager , you will lead continued growth across our Defence business, developing relationships and identifying new commercial opportunities throughout the MOD, naval, military and wider defence supply chain . Working remotely with UK-wide customer travel and occasional European travel, this is an autonomous BDM / Sales Manager position where you can shape your own business development strategy. Responsibilities will include: Develop and deliver the Defence business development and sales strategy Build relationships across the Ministry of Defence, Royal Navy, prime contractors, shipbuilders and defence supply chain Identify new business opportunities for filtration, lubrication, cooling skid and control systems Develop existing accounts and secure new strategic customers Engage with military, engineering, procurement and commercial stakeholders Represent the business at defence exhibitions, networking events and conferences Work alongside engineering teams to develop customer-focused technical solutions Monitor defence procurement programmes and future capability requirements Manage your own diary, customer meetings and UK-wide travel About You We are interested in experienced Business Development Managers, BDMs, Sales Managers, Defence Sales Managers and Account Managers , but previous sales experience is not essential. We particularly welcome applications from Armed Forces Service Leavers, Veterans and Reservists who can demonstrate strong stakeholder engagement, leadership and commercial awareness. Your background could include the Royal Navy, Royal Marines, Army, Royal Air Force, MOD, naval engineering, defence engineering or wider military services . You should be able to demonstrate: Knowledge of the UK Defence / military / naval environment Strong relationship and stakeholder management skills Credibility with senior military, MOD and commercial stakeholders Commercial awareness and a proactive approach to developing opportunities Excellent communication, influencing and presentation skills Ability to translate customer requirements into engineering solutions Confidence working autonomously alongside technical teams Full UK driving licence and permanent right to work in the UK Why Join Us? This is more than a conventional Business Development Manager / BDM vacancy. It is an opportunity to help shape the growth of an established Defence business while working with specialist engineering solutions used in demanding environments. We actively welcome Service Leavers, Veterans and Reservists and recognise the leadership, technical knowledge, operational experience and relationship-building skills developed through service in the UK Armed Forces .
Aug 08, 2026
Full time
Defence Business Development Manager / BDM c.£60,000 + Company Car + 15% Bonus + Excellent Benefits Remote / Hybrid UK-wide Travel Defence, Naval & Engineering Systems An excellent opportunity for an experienced Business Development Manager (BDM), Sales Manager or Defence professional to take a key commercial role within a specialist engineering business supplying critical systems into the UK and international defence and naval sectors . This position could particularly suit a Service Leaver or Veteran from the Royal Navy, Royal Marines, Army or Royal Air Force looking to transition into a commercial Business Development Manager career. The Package Salary circa £60,000 Company car Annual bonus up to 15% of salary Pension 25 days holiday plus bank holidays Holiday purchase scheme Permanent, full-time position Excellent career progression within a growing international engineering group The Company We are a specialist engineering business designing, manufacturing, installing and maintaining high-performance lubrication, cooling and control systems for critical applications across defence, oil & gas, renewable energy, transport and other engineering sectors. Combining the agility of an SME with the stability and global reach of an international engineering group, we have an excellent reputation for technical expertise, customer relationships and engineered solutions. The Role As Defence Business Development Manager , you will lead continued growth across our Defence business, developing relationships and identifying new commercial opportunities throughout the MOD, naval, military and wider defence supply chain . Working remotely with UK-wide customer travel and occasional European travel, this is an autonomous BDM / Sales Manager position where you can shape your own business development strategy. Responsibilities will include: Develop and deliver the Defence business development and sales strategy Build relationships across the Ministry of Defence, Royal Navy, prime contractors, shipbuilders and defence supply chain Identify new business opportunities for filtration, lubrication, cooling skid and control systems Develop existing accounts and secure new strategic customers Engage with military, engineering, procurement and commercial stakeholders Represent the business at defence exhibitions, networking events and conferences Work alongside engineering teams to develop customer-focused technical solutions Monitor defence procurement programmes and future capability requirements Manage your own diary, customer meetings and UK-wide travel About You We are interested in experienced Business Development Managers, BDMs, Sales Managers, Defence Sales Managers and Account Managers , but previous sales experience is not essential. We particularly welcome applications from Armed Forces Service Leavers, Veterans and Reservists who can demonstrate strong stakeholder engagement, leadership and commercial awareness. Your background could include the Royal Navy, Royal Marines, Army, Royal Air Force, MOD, naval engineering, defence engineering or wider military services . You should be able to demonstrate: Knowledge of the UK Defence / military / naval environment Strong relationship and stakeholder management skills Credibility with senior military, MOD and commercial stakeholders Commercial awareness and a proactive approach to developing opportunities Excellent communication, influencing and presentation skills Ability to translate customer requirements into engineering solutions Confidence working autonomously alongside technical teams Full UK driving licence and permanent right to work in the UK Why Join Us? This is more than a conventional Business Development Manager / BDM vacancy. It is an opportunity to help shape the growth of an established Defence business while working with specialist engineering solutions used in demanding environments. We actively welcome Service Leavers, Veterans and Reservists and recognise the leadership, technical knowledge, operational experience and relationship-building skills developed through service in the UK Armed Forces .
Job Title: Housing Officer known internally as a "Local Housing Manager" Location: Enfield - N9 0TG Salary Banding Range: £41,235 - £43,405 Full Time 37.5hr working week - Permanent Position Valid UK Driving Licence & access to transport is required for this role This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: • Essential car user • Experience of working in a social housing setting is essential • Experience of working within a supported housing environment is desirable • Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. • At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. • At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible • Ability to collaborate, network and be a strong team player • Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential • Experience of excellent administration skills & analysing customer feedback to achieve service improvements • Attention to detail and accuracy in writing, reporting and numeracy • Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing • Ability to self-manage a varied and demanding workload, prioritising and organising too • A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion • The ability to manage and report on projects against agreed targets • Must possess excellent office management skills, managing inboxes, keys etc • Must be willing to work flexible hours as required Desirable • Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Aug 08, 2026
Full time
Job Title: Housing Officer known internally as a "Local Housing Manager" Location: Enfield - N9 0TG Salary Banding Range: £41,235 - £43,405 Full Time 37.5hr working week - Permanent Position Valid UK Driving Licence & access to transport is required for this role This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: • Essential car user • Experience of working in a social housing setting is essential • Experience of working within a supported housing environment is desirable • Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. • At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. • At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible • Ability to collaborate, network and be a strong team player • Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential • Experience of excellent administration skills & analysing customer feedback to achieve service improvements • Attention to detail and accuracy in writing, reporting and numeracy • Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing • Ability to self-manage a varied and demanding workload, prioritising and organising too • A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion • The ability to manage and report on projects against agreed targets • Must possess excellent office management skills, managing inboxes, keys etc • Must be willing to work flexible hours as required Desirable • Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Customer Service Advisor Location: Wellingborough, site based Salary: £26,234 per annum What we offer 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Purpose Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
Aug 08, 2026
Full time
Customer Service Advisor Location: Wellingborough, site based Salary: £26,234 per annum What we offer 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Purpose Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
Energise Your Career with Framatome UK - Powering a Safer, Smarter Nuclear Future Framatome is a global leader in nuclear energy, recognised for delivering innovative, value-added technologies that design, build, maintain, and advance the world's nuclear fleet. With 20,000 employees in over 70 locations worldwide, we provide components, fuel, and control systems for nuclear power plants, along with a full suite of reactor services - all focused on improving safety, performance, and sustainability. Backed by EDF Group (80.5%) and Mitsubishi Heavy Industries (19.5%), we're driving the future of clean energy. Here in the UK, our team is already 500 strong - and growing. As we expand our service offerings across the UK nuclear industry. Now's your chance to join a company that's shaping the energy transition - where your expertise will matter, your growth will be supported, and your work will help power generations to come. What are we hiring for? We are seeking a Construction Manager to join our team at Hinkley Point C Bridgwater, who will ensure assigned site and project works are planned and delivered in line with QHSE requirements and with agreed contractual obligations and expectations with the intention to create a positive and collaborative client relationship. What will you be doing? Plan, coordinate and manage construction activities to ensure safe, efficient and compliant project delivery. Organise and deploy labour, equipment, materials and subcontractor resources to meet programme requirements. Responsible for maintaining health, safety and quality standards. Lead and supervise construction teams, ensuring clear direction, effective performance and accountability. Keeping detailed records of construction site activities. Never instruct work to be carried out without first ensuring that means will be in place to guarantee that the work can be done in a safe and compliant manner. Be suitably familiar with the contents of the HSE Plan to be able to ensure that they are fully complied with, including but not limited to: Attend any HSE training, meetings, etc. as requested. Attend and actively participate in coordination, planning and project meetings, including leading Toolbox Talks where required, ensuring clear direction, communication and implementation of project objectives. Ensure that workers have undergone sufficient HSE training to comply with the project HSE training requirements and be able to carry out all works safely. Ensure that tools, equipment and materials brought into and used in the area are fully compliant with HSE requirements. Ensure that no work is carried out unless supported by the relevant specific Method Statements, Risk Assessments and Work Permits. Participate in Risk Assessments. Conduct regular HSE inspections within the area of responsibility, promoting a positive safety culture and fostering collaborative relationships with workforce, clients, stakeholders and delivery partners. Provide scope of works and schedules for workers. Liaise with contractors, managers and other stakeholders, ensuring that all parties remain coordinated. Participate in Risk Assessments. Carry out periodic HSE inspections in the area. What are we looking for? Ideal experience for this position would include: Experience of supervising site activities, subcontractors and managing site teams. Knowledge of current Health & Safety regulations in particular Construction (Design and Management) Regulations 2015. Experience in in Mechanical, Welding and Fabrication activities, including stainless steel systems and equipment. Experience in Nuclear and highly regulated industries. Good understanding of welding/fabrication/mechanical processes Demonstrably proactive, self-driven and assertive. Experience managing external client relationships and key project. stakeholders, ensuring effective communication and collaborative project delivery. Training and Development Expectations: SMSTS (Site Manager Safety Training Scheme) (essential) CSCS Supervisor (essential) IOSH Managing Safely (desirable) NVQ Level 3 Occupational Work Supervision (desirable) City and Guilds in Engineering (desirable) First Aid training (desirable) Benefits we offer: 25 days annual leave + Bank Holidays, Desirable pension contribution and Employee assistance programme (EAP). Don't miss this exciting opportunity and Apply Now!
Aug 08, 2026
Full time
Energise Your Career with Framatome UK - Powering a Safer, Smarter Nuclear Future Framatome is a global leader in nuclear energy, recognised for delivering innovative, value-added technologies that design, build, maintain, and advance the world's nuclear fleet. With 20,000 employees in over 70 locations worldwide, we provide components, fuel, and control systems for nuclear power plants, along with a full suite of reactor services - all focused on improving safety, performance, and sustainability. Backed by EDF Group (80.5%) and Mitsubishi Heavy Industries (19.5%), we're driving the future of clean energy. Here in the UK, our team is already 500 strong - and growing. As we expand our service offerings across the UK nuclear industry. Now's your chance to join a company that's shaping the energy transition - where your expertise will matter, your growth will be supported, and your work will help power generations to come. What are we hiring for? We are seeking a Construction Manager to join our team at Hinkley Point C Bridgwater, who will ensure assigned site and project works are planned and delivered in line with QHSE requirements and with agreed contractual obligations and expectations with the intention to create a positive and collaborative client relationship. What will you be doing? Plan, coordinate and manage construction activities to ensure safe, efficient and compliant project delivery. Organise and deploy labour, equipment, materials and subcontractor resources to meet programme requirements. Responsible for maintaining health, safety and quality standards. Lead and supervise construction teams, ensuring clear direction, effective performance and accountability. Keeping detailed records of construction site activities. Never instruct work to be carried out without first ensuring that means will be in place to guarantee that the work can be done in a safe and compliant manner. Be suitably familiar with the contents of the HSE Plan to be able to ensure that they are fully complied with, including but not limited to: Attend any HSE training, meetings, etc. as requested. Attend and actively participate in coordination, planning and project meetings, including leading Toolbox Talks where required, ensuring clear direction, communication and implementation of project objectives. Ensure that workers have undergone sufficient HSE training to comply with the project HSE training requirements and be able to carry out all works safely. Ensure that tools, equipment and materials brought into and used in the area are fully compliant with HSE requirements. Ensure that no work is carried out unless supported by the relevant specific Method Statements, Risk Assessments and Work Permits. Participate in Risk Assessments. Conduct regular HSE inspections within the area of responsibility, promoting a positive safety culture and fostering collaborative relationships with workforce, clients, stakeholders and delivery partners. Provide scope of works and schedules for workers. Liaise with contractors, managers and other stakeholders, ensuring that all parties remain coordinated. Participate in Risk Assessments. Carry out periodic HSE inspections in the area. What are we looking for? Ideal experience for this position would include: Experience of supervising site activities, subcontractors and managing site teams. Knowledge of current Health & Safety regulations in particular Construction (Design and Management) Regulations 2015. Experience in in Mechanical, Welding and Fabrication activities, including stainless steel systems and equipment. Experience in Nuclear and highly regulated industries. Good understanding of welding/fabrication/mechanical processes Demonstrably proactive, self-driven and assertive. Experience managing external client relationships and key project. stakeholders, ensuring effective communication and collaborative project delivery. Training and Development Expectations: SMSTS (Site Manager Safety Training Scheme) (essential) CSCS Supervisor (essential) IOSH Managing Safely (desirable) NVQ Level 3 Occupational Work Supervision (desirable) City and Guilds in Engineering (desirable) First Aid training (desirable) Benefits we offer: 25 days annual leave + Bank Holidays, Desirable pension contribution and Employee assistance programme (EAP). Don't miss this exciting opportunity and Apply Now!
Business Development & Partner Relationship Manager Bracknell, Berkshire Full Time Commutable from Wokingham, Ascot, Camberley, Maidenhead, Reading, Windsor, Farnborough and Fleet. Must have UK Driving License. £ Competitive+ Commission + Great Benefits Grow relationships. Create opportunities. Help shape the future of the built environment. Are you a relationship-focused Business Development professional who enjoys building trusted partnerships, identifying commercial opportunities and delivering real value to clients? Value Added Recruitment is working with a long-established organisation, offering a range of services to the construction and built environment sector. We are looking for a Business Development & Relationship Manager to join their Professional Services sales team. This is an exciting opportunity to take ownership of a portfolio of members and affiliate partners, helping to strengthen long-term relationships while identifying opportunities to grow engagement across our market-leading services. This is more than a sales role. It's about becoming a trusted advisor, understanding customer challenges and connecting organisations with the expertise, insight and solutions that help them succeed. For this role is essential that you have experience from within this industry and are familiar with the business drivers, concerns and pain points of construction and BI design industry clients. My client is rusted authority within the built environment, providing independent testing, consultancy, research, market intelligence and professional services that help organisations improve building performance and make informed commercial decisions. As they continue to evolve their membership and affiliate offering, we're looking for someone who can build meaningful relationships, uncover opportunities and help drive sustainable commercial growth. The Role Reporting into the Professional Services team, you'll manage an established portfolio while developing new relationships across the industry. You'll work closely with existing members, affiliate partners and prospective clients to understand their objectives, maximise the value they receive, and identify opportunities to introduce additional services including publications, subscriptions, training and professional support. This role combines account management, relationship building and consultative business development, making it ideal for someone who enjoys both nurturing existing clients and creating new opportunities. Key Responsibilities Build and develop strong relationships with current members, affiliate partners and prospective organisations. Promote BSRIA's enhanced membership proposition, positioning the organisation as a trusted long-term partner. Grow membership value through consultative account management and cross-selling relevant services and subscriptions. Support the transition of members into the new Affiliate Partner Programme. Identify new business opportunities and develop existing accounts through strategic engagement. Work collaboratively across internal teams to deliver an exceptional customer experience. Capture customer activity, opportunities and pipeline information using CRM. Produce reports, market insights and account development plans. Represent the company at industry events, networking opportunities and forums. Maintain awareness of market trends and competitor activity to support future growth. About You We're looking for someone who combines commercial awareness with excellent relationship-building skills. You'll ideally have: Experience in Business Development, Relationship Management, Account Management or Customer Success. A consultative approach with the ability to understand customer needs and create tailored solutions. Excellent communication, negotiation and stakeholder management skills. Experience managing multiple client accounts and developing long-term partnerships. Strong commercial awareness with experience identifying growth opportunities. A highly organised and proactive approach with excellent attention to detail. Experience using CRM systems to manage customer relationships and sales activity. A full UK driving licence and willingness to travel across the UK when required Experience within professional services, engineering, construction, building services, technical consultancy or membership organisations would be advantageous. Why Join? You'll join an organisation that genuinely values expertise, collaboration and continuous improvement. You'll have the opportunity to work with some of the most respected organisations within the built environment while contributing to the future growth of an independent industry leader. We offer: Competitive salary Workplace Pension Life Assurance (4x salary) 26 days annual leave plus Bank Holidays Employee Assistance Programme Online GP Service Eye care support Electric vehicle charging facilities Ongoing professional development A collaborative and supportive working environment Ready to make an impact? If you're passionate about building lasting client relationships, developing commercial opportunities and working with an organisation that makes a genuine difference to the built environment, we'd love to hear from you. Apply today and help us build stronger partnerships for the future.
Aug 08, 2026
Full time
Business Development & Partner Relationship Manager Bracknell, Berkshire Full Time Commutable from Wokingham, Ascot, Camberley, Maidenhead, Reading, Windsor, Farnborough and Fleet. Must have UK Driving License. £ Competitive+ Commission + Great Benefits Grow relationships. Create opportunities. Help shape the future of the built environment. Are you a relationship-focused Business Development professional who enjoys building trusted partnerships, identifying commercial opportunities and delivering real value to clients? Value Added Recruitment is working with a long-established organisation, offering a range of services to the construction and built environment sector. We are looking for a Business Development & Relationship Manager to join their Professional Services sales team. This is an exciting opportunity to take ownership of a portfolio of members and affiliate partners, helping to strengthen long-term relationships while identifying opportunities to grow engagement across our market-leading services. This is more than a sales role. It's about becoming a trusted advisor, understanding customer challenges and connecting organisations with the expertise, insight and solutions that help them succeed. For this role is essential that you have experience from within this industry and are familiar with the business drivers, concerns and pain points of construction and BI design industry clients. My client is rusted authority within the built environment, providing independent testing, consultancy, research, market intelligence and professional services that help organisations improve building performance and make informed commercial decisions. As they continue to evolve their membership and affiliate offering, we're looking for someone who can build meaningful relationships, uncover opportunities and help drive sustainable commercial growth. The Role Reporting into the Professional Services team, you'll manage an established portfolio while developing new relationships across the industry. You'll work closely with existing members, affiliate partners and prospective clients to understand their objectives, maximise the value they receive, and identify opportunities to introduce additional services including publications, subscriptions, training and professional support. This role combines account management, relationship building and consultative business development, making it ideal for someone who enjoys both nurturing existing clients and creating new opportunities. Key Responsibilities Build and develop strong relationships with current members, affiliate partners and prospective organisations. Promote BSRIA's enhanced membership proposition, positioning the organisation as a trusted long-term partner. Grow membership value through consultative account management and cross-selling relevant services and subscriptions. Support the transition of members into the new Affiliate Partner Programme. Identify new business opportunities and develop existing accounts through strategic engagement. Work collaboratively across internal teams to deliver an exceptional customer experience. Capture customer activity, opportunities and pipeline information using CRM. Produce reports, market insights and account development plans. Represent the company at industry events, networking opportunities and forums. Maintain awareness of market trends and competitor activity to support future growth. About You We're looking for someone who combines commercial awareness with excellent relationship-building skills. You'll ideally have: Experience in Business Development, Relationship Management, Account Management or Customer Success. A consultative approach with the ability to understand customer needs and create tailored solutions. Excellent communication, negotiation and stakeholder management skills. Experience managing multiple client accounts and developing long-term partnerships. Strong commercial awareness with experience identifying growth opportunities. A highly organised and proactive approach with excellent attention to detail. Experience using CRM systems to manage customer relationships and sales activity. A full UK driving licence and willingness to travel across the UK when required Experience within professional services, engineering, construction, building services, technical consultancy or membership organisations would be advantageous. Why Join? You'll join an organisation that genuinely values expertise, collaboration and continuous improvement. You'll have the opportunity to work with some of the most respected organisations within the built environment while contributing to the future growth of an independent industry leader. We offer: Competitive salary Workplace Pension Life Assurance (4x salary) 26 days annual leave plus Bank Holidays Employee Assistance Programme Online GP Service Eye care support Electric vehicle charging facilities Ongoing professional development A collaborative and supportive working environment Ready to make an impact? If you're passionate about building lasting client relationships, developing commercial opportunities and working with an organisation that makes a genuine difference to the built environment, we'd love to hear from you. Apply today and help us build stronger partnerships for the future.
Role Overview Leads the people and organisational change aspects of the Procurement and Contract Management transformation programme, ensuring that organisational design, workforce transition, employee engagement, capability development and change adoption are successfully delivered. The role will work closely with HR, trade unions, managers and programme stakeholders to design and implement a sustainable workforce model which supports the transition to the new hybrid hub-and-spoke operating model and embeds new ways of working across the Council. The postholder will provide specialist leadership on organisational change, consultation, workforce impact assessment, recruitment, mobilisation, learning and development and organisational readiness to ensure successful implementation of the target operating model. Key Responsibilities Organisation Design & Workforce Planning Lead the people and organisational change workstream for the Procurement and Contract Management transformation programme, ensuring organisational design, workforce transition, employee engagement, capability development and change adoption activities are successfully delivered. Build on current plans to further define the target resource and capacity model, ensuring alignment to delivery demand, procurement pipeline and service requirements across the organisation. Establish clear roles, responsibilities and accountabilities, ensuring alignment to category ownership and enabling a shift to active, delivery-focused commercial capability. Workforce Transition & Employee Relations Develop and deliver workforce transition plans, including consultation, implementation and realignment of existing staff into the new operating model. Lead engagement with Trade Unions, employee representatives, HR and management teams to support consultation activities, organisational change processes and workforce transition arrangements. Support the recruitment and mobilisation of new roles, ensuring the function has the capability required to deliver transformation and ongoing business-as-usual activity. Change Management & Readiness Develop and implement change management approaches that build understanding, engagement and adoption of the new operating model, ensuring employees are supported through organisational change and role transition. Develop and coordinate workforce communications and engagement activity, ensuring clear and consistent messaging throughout programme delivery. Establish organisational readiness assessments and transition criteria to ensure that people, structures, capabilities and behaviours are in place to support successful implementation of the target operating model. Ensure clear role clarity and alignment between programme, procurement and service teams, supporting effective collaboration and end-to-end accountability. Capability, Culture & Sustainability Lead the development of capability frameworks, competency models, learning pathways and professional development programmes to support the transition to category management and improve commercial, procurement and contract management capability across the Council. Support the development of a high-performance commercial culture by promoting accountability, collaboration, category ownership, value for money and consistent commercial decision-making across the organisation. Embed new organisational structures and ways of working into business as usual, ensuring sustainability beyond programme delivery. Essential Experience The successful candidate will need to demonstrate: Significant experience leading complex organisational change and workforce transformation programmes within large public sector or similarly complex organisations. Demonstrable experience of designing and implementing organisational structures, target operating models, workforce strategies and operating model transitions. Proven experience of supporting major transformation programmes through organisational design, employee engagement, workforce planning and change management interventions. Extensive experience of managing organisational change processes, including consultation, employee relations matters, trade union engagement, restructuring activity and workforce transition planning. Experience of developing workforce impact assessments, organisational readiness assessments and implementation plans to support large-scale organisational change. Experience of recruitment, mobilisation and capability development activity associated with the implementation of new operating models. Proven experience of developing learning and development strategies, competency frameworks and professional pathways to support organisational transformation. Strong understanding of change management methodologies and approaches, with experience of delivering behavioural and cultural change alongside structural organisational change. Experience of operating effectively at senior management level, providing advice and assurance to programme boards, senior leaders, HR teams and other key stakeholders. Excellent stakeholder management and influencing skills, including experience of working with HR, trade unions, service leaders and transformation teams in complex organisational environments. If you are interested in this role please send your updated CV in the first instance.
Aug 08, 2026
Seasonal
Role Overview Leads the people and organisational change aspects of the Procurement and Contract Management transformation programme, ensuring that organisational design, workforce transition, employee engagement, capability development and change adoption are successfully delivered. The role will work closely with HR, trade unions, managers and programme stakeholders to design and implement a sustainable workforce model which supports the transition to the new hybrid hub-and-spoke operating model and embeds new ways of working across the Council. The postholder will provide specialist leadership on organisational change, consultation, workforce impact assessment, recruitment, mobilisation, learning and development and organisational readiness to ensure successful implementation of the target operating model. Key Responsibilities Organisation Design & Workforce Planning Lead the people and organisational change workstream for the Procurement and Contract Management transformation programme, ensuring organisational design, workforce transition, employee engagement, capability development and change adoption activities are successfully delivered. Build on current plans to further define the target resource and capacity model, ensuring alignment to delivery demand, procurement pipeline and service requirements across the organisation. Establish clear roles, responsibilities and accountabilities, ensuring alignment to category ownership and enabling a shift to active, delivery-focused commercial capability. Workforce Transition & Employee Relations Develop and deliver workforce transition plans, including consultation, implementation and realignment of existing staff into the new operating model. Lead engagement with Trade Unions, employee representatives, HR and management teams to support consultation activities, organisational change processes and workforce transition arrangements. Support the recruitment and mobilisation of new roles, ensuring the function has the capability required to deliver transformation and ongoing business-as-usual activity. Change Management & Readiness Develop and implement change management approaches that build understanding, engagement and adoption of the new operating model, ensuring employees are supported through organisational change and role transition. Develop and coordinate workforce communications and engagement activity, ensuring clear and consistent messaging throughout programme delivery. Establish organisational readiness assessments and transition criteria to ensure that people, structures, capabilities and behaviours are in place to support successful implementation of the target operating model. Ensure clear role clarity and alignment between programme, procurement and service teams, supporting effective collaboration and end-to-end accountability. Capability, Culture & Sustainability Lead the development of capability frameworks, competency models, learning pathways and professional development programmes to support the transition to category management and improve commercial, procurement and contract management capability across the Council. Support the development of a high-performance commercial culture by promoting accountability, collaboration, category ownership, value for money and consistent commercial decision-making across the organisation. Embed new organisational structures and ways of working into business as usual, ensuring sustainability beyond programme delivery. Essential Experience The successful candidate will need to demonstrate: Significant experience leading complex organisational change and workforce transformation programmes within large public sector or similarly complex organisations. Demonstrable experience of designing and implementing organisational structures, target operating models, workforce strategies and operating model transitions. Proven experience of supporting major transformation programmes through organisational design, employee engagement, workforce planning and change management interventions. Extensive experience of managing organisational change processes, including consultation, employee relations matters, trade union engagement, restructuring activity and workforce transition planning. Experience of developing workforce impact assessments, organisational readiness assessments and implementation plans to support large-scale organisational change. Experience of recruitment, mobilisation and capability development activity associated with the implementation of new operating models. Proven experience of developing learning and development strategies, competency frameworks and professional pathways to support organisational transformation. Strong understanding of change management methodologies and approaches, with experience of delivering behavioural and cultural change alongside structural organisational change. Experience of operating effectively at senior management level, providing advice and assurance to programme boards, senior leaders, HR teams and other key stakeholders. Excellent stakeholder management and influencing skills, including experience of working with HR, trade unions, service leaders and transformation teams in complex organisational environments. If you are interested in this role please send your updated CV in the first instance.
Housing Officer: Tenancy & ASB Specialist known internally as a Local Housing Manager Location: Clapham Park, SW2 4AX Salary Banding: £41,237 - £43,406 This role We are recruiting for a skilled and experienced Local Housing Manager to be predominantly office based and out on the patch, you will manage and coordinate excellent housing and estate services within a defined geographical patch. The patch is predominantly in Southwark but includes parts of Lambeth and Lewisham. You will be accountable, customer facing and representative of MTVH across all tenures including rented, shared ownership and leasehold customers, although you will be responsible for our rented customers only. Co-ordination of internal and external services to meet the diverse needs of our customers, delivering services that meet individual and local needs to a high standard is essential. Participation in local initiatives to support the community with their initiatives is necessary and may involve weekend work but this is not common. You will seek continuous improvement with a view to providing an excellent service to residents. You will be required to manage our relationship with the Local Authority and other Housing Association partners. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed : Essential car user Experience of working in a social housing setting is essential Experience of tenancy enforcement and managing a high case load of ASB alongside strong record keeping Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential; to really succeed it will be your values and passion that will set you apart. At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible Ability to collaborate, network and be a strong team player Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to self-manage a varied and demanding workload, prioritising and organising too A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion The ability to manage and report on projects against agreed targets Must possess excellent office management skills, managing inboxes, keys etc Must be willing to work flexible hours as required Desirable Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Aug 08, 2026
Full time
Housing Officer: Tenancy & ASB Specialist known internally as a Local Housing Manager Location: Clapham Park, SW2 4AX Salary Banding: £41,237 - £43,406 This role We are recruiting for a skilled and experienced Local Housing Manager to be predominantly office based and out on the patch, you will manage and coordinate excellent housing and estate services within a defined geographical patch. The patch is predominantly in Southwark but includes parts of Lambeth and Lewisham. You will be accountable, customer facing and representative of MTVH across all tenures including rented, shared ownership and leasehold customers, although you will be responsible for our rented customers only. Co-ordination of internal and external services to meet the diverse needs of our customers, delivering services that meet individual and local needs to a high standard is essential. Participation in local initiatives to support the community with their initiatives is necessary and may involve weekend work but this is not common. You will seek continuous improvement with a view to providing an excellent service to residents. You will be required to manage our relationship with the Local Authority and other Housing Association partners. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed : Essential car user Experience of working in a social housing setting is essential Experience of tenancy enforcement and managing a high case load of ASB alongside strong record keeping Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential; to really succeed it will be your values and passion that will set you apart. At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible Ability to collaborate, network and be a strong team player Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to self-manage a varied and demanding workload, prioritising and organising too A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion The ability to manage and report on projects against agreed targets Must possess excellent office management skills, managing inboxes, keys etc Must be willing to work flexible hours as required Desirable Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
As a Buyer, are you frustrated in your current procurement role or just ready for a new challenge? If you want more autonomy and responsibility to drive change and improvements in our purchasing function, with a clear career path into a more senior buying role, then you should keep reading. We re a manufacturing and assembly site in Oakham, with a domestic and international client base, and we need your help to drive our purchasing department forwards. BASIC SALARY: Up to £40,000 dependent on your relevant experience BENEFITS: 4% employer pension Cash back medical plan after probation 37.5 hour working week Lunchtime finish on a Friday 24 days holiday + bank holidays rising with service External training and qualifications, if needed for your development LOCATION: Oakham, Rutland COMMUTABLE LOCATIONS: Corby, Melton Mowbray, Market Harborough, Stamford, Grantham, Uppingham, Peterborough, Kettering, Wellingborough Why should you join us? Our business is growing thanks to the government-backed incentives around the power industry We can offer you genuine career development into a more senior buying role We manufacture on site, so you can get involved hands on with the business and really make a difference JOB DESCRIPTION: Buyer, Procurement - raw materials, manufacturing, production, engineering Our procurement team and production planning work closely together, so you ll know what to buy and how much of it. We have over 1000+ different SKUs that we directly procure. As a Buyer, you ll support our existing Buyers, ease their workload and be involved in all areas of direct purchasing including raw materials, consumables, parts, and components. No two days will be the same. This role is vital in the success of our business growth. RESPONSIBILITIES: Buyer, Procurement - raw materials, manufacturing, production, engineering Drive down procurement costs, improve our existing supplier lead times, improve product quality. Ensure your raw materials, parts and components are ordered in a timely manner, with transparency of lead times there will be 1000s of different things being bought. Some are simple reorder generation, others will be bespoke or one-off purchase orders. Raise, chase and close off POs Find that balance between minimum and maximum stock levels Support the existing Buying team YOUR BACKGROUND: Buyer, Procurement - raw materials, manufacturing, engineering Solid procurement exposure from a manufacturing or production / assembly environment Experience of stock control and supplier management, cost reduction and improving lead times You will be competent with ERP systems and have good Excel skills too Experienced with CAD drawings (Schematics) / Bill of Materials (BOMs) Ideally your direct buying experience will cover a variety of things such as stainless steel, aluminium, fabricated or machined parts, sheet-metal, mild steel and sub-assemblies, hydraulics, pneumatics, fasteners, technical consumables etc so you will find the transition to us easier. But, we also welcome your application if you come from any manufacturing related procurement background. THE COMPANY: We design and manufacture our own special purpose machinery and equipment. We sell domestically and globally into the power and telecoms sectors. PROSPECTS: There is a genuine career development opportunity for you within our business if you are good enough. It is highly likely you will have worked in any of the following roles and/or markets and worked with the following products and/or services: Buyer, Procurement Manager, Senior Buyer - raw materials, MRP, ERP, Excel, expediting, purchasing, CIPS. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JAC18438, Wallace HInd Selection
Aug 08, 2026
Full time
As a Buyer, are you frustrated in your current procurement role or just ready for a new challenge? If you want more autonomy and responsibility to drive change and improvements in our purchasing function, with a clear career path into a more senior buying role, then you should keep reading. We re a manufacturing and assembly site in Oakham, with a domestic and international client base, and we need your help to drive our purchasing department forwards. BASIC SALARY: Up to £40,000 dependent on your relevant experience BENEFITS: 4% employer pension Cash back medical plan after probation 37.5 hour working week Lunchtime finish on a Friday 24 days holiday + bank holidays rising with service External training and qualifications, if needed for your development LOCATION: Oakham, Rutland COMMUTABLE LOCATIONS: Corby, Melton Mowbray, Market Harborough, Stamford, Grantham, Uppingham, Peterborough, Kettering, Wellingborough Why should you join us? Our business is growing thanks to the government-backed incentives around the power industry We can offer you genuine career development into a more senior buying role We manufacture on site, so you can get involved hands on with the business and really make a difference JOB DESCRIPTION: Buyer, Procurement - raw materials, manufacturing, production, engineering Our procurement team and production planning work closely together, so you ll know what to buy and how much of it. We have over 1000+ different SKUs that we directly procure. As a Buyer, you ll support our existing Buyers, ease their workload and be involved in all areas of direct purchasing including raw materials, consumables, parts, and components. No two days will be the same. This role is vital in the success of our business growth. RESPONSIBILITIES: Buyer, Procurement - raw materials, manufacturing, production, engineering Drive down procurement costs, improve our existing supplier lead times, improve product quality. Ensure your raw materials, parts and components are ordered in a timely manner, with transparency of lead times there will be 1000s of different things being bought. Some are simple reorder generation, others will be bespoke or one-off purchase orders. Raise, chase and close off POs Find that balance between minimum and maximum stock levels Support the existing Buying team YOUR BACKGROUND: Buyer, Procurement - raw materials, manufacturing, engineering Solid procurement exposure from a manufacturing or production / assembly environment Experience of stock control and supplier management, cost reduction and improving lead times You will be competent with ERP systems and have good Excel skills too Experienced with CAD drawings (Schematics) / Bill of Materials (BOMs) Ideally your direct buying experience will cover a variety of things such as stainless steel, aluminium, fabricated or machined parts, sheet-metal, mild steel and sub-assemblies, hydraulics, pneumatics, fasteners, technical consumables etc so you will find the transition to us easier. But, we also welcome your application if you come from any manufacturing related procurement background. THE COMPANY: We design and manufacture our own special purpose machinery and equipment. We sell domestically and globally into the power and telecoms sectors. PROSPECTS: There is a genuine career development opportunity for you within our business if you are good enough. It is highly likely you will have worked in any of the following roles and/or markets and worked with the following products and/or services: Buyer, Procurement Manager, Senior Buyer - raw materials, MRP, ERP, Excel, expediting, purchasing, CIPS. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JAC18438, Wallace HInd Selection
As a Buyer, are you frustrated in your current procurement role or just ready for a new challenge? If you want more autonomy and responsibility to drive change and improvements in our purchasing function, with a clear career path into a more senior buying role, then you should keep reading. We re a manufacturing and assembly site in Oakham, with a domestic and international client base, and we need your help to drive our purchasing department forwards. BASIC SALARY: Up to £40,000 dependent on your relevant experience BENEFITS: 4% employer pension Cash back medical plan after probation 37.5 hour working week Lunchtime finish on a Friday 24 days holiday + bank holidays rising with service External training and qualifications, if needed for your development LOCATION: Oakham, Rutland COMMUTABLE LOCATIONS: Corby, Melton Mowbray, Market Harborough, Stamford, Grantham, Uppingham, Peterborough, Kettering, Wellingborough Why should you join us? Our business is growing thanks to the government-backed incentives around the power industry We can offer you genuine career development into a more senior buying role We manufacture on site, so you can get involved hands on with the business and really make a difference JOB DESCRIPTION: Buyer, Procurement - raw materials, manufacturing, production, engineering Our procurement team and production planning work closely together, so you ll know what to buy and how much of it. We have over 1000+ different SKUs that we directly procure. As a Buyer, you ll support our existing Buyers, ease their workload and be involved in all areas of direct purchasing including raw materials, consumables, parts, and components. No two days will be the same. This role is vital in the success of our business growth. RESPONSIBILITIES: Buyer, Procurement - raw materials, manufacturing, production, engineering Drive down procurement costs, improve our existing supplier lead times, improve product quality. Ensure your raw materials, parts and components are ordered in a timely manner, with transparency of lead times there will be 1000s of different things being bought. Some are simple reorder generation, others will be bespoke or one-off purchase orders. Raise, chase and close off POs Find that balance between minimum and maximum stock levels Support the existing Buying team YOUR BACKGROUND: Buyer, Procurement - raw materials, manufacturing, engineering Solid procurement exposure from a manufacturing or production / assembly environment Experience of stock control and supplier management, cost reduction and improving lead times You will be competent with ERP systems and have good Excel skills too Experienced with CAD drawings (Schematics) / Bill of Materials (BOMs) Ideally your direct buying experience will cover a variety of things such as stainless steel, aluminium, fabricated or machined parts, sheet-metal, mild steel and sub-assemblies, hydraulics, pneumatics, fasteners, technical consumables etc so you will find the transition to us easier. But, we also welcome your application if you come from any manufacturing related procurement background. THE COMPANY: We design and manufacture our own special purpose machinery and equipment. We sell domestically and globally into the power and telecoms sectors. PROSPECTS: There is a genuine career development opportunity for you within our business if you are good enough. It is highly likely you will have worked in any of the following roles and/or markets and worked with the following products and/or services: Buyer, Procurement Manager, Senior Buyer - raw materials, MRP, ERP, Excel, expediting, purchasing, CIPS. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JAC18438, Wallace HInd Selection
Aug 08, 2026
Full time
As a Buyer, are you frustrated in your current procurement role or just ready for a new challenge? If you want more autonomy and responsibility to drive change and improvements in our purchasing function, with a clear career path into a more senior buying role, then you should keep reading. We re a manufacturing and assembly site in Oakham, with a domestic and international client base, and we need your help to drive our purchasing department forwards. BASIC SALARY: Up to £40,000 dependent on your relevant experience BENEFITS: 4% employer pension Cash back medical plan after probation 37.5 hour working week Lunchtime finish on a Friday 24 days holiday + bank holidays rising with service External training and qualifications, if needed for your development LOCATION: Oakham, Rutland COMMUTABLE LOCATIONS: Corby, Melton Mowbray, Market Harborough, Stamford, Grantham, Uppingham, Peterborough, Kettering, Wellingborough Why should you join us? Our business is growing thanks to the government-backed incentives around the power industry We can offer you genuine career development into a more senior buying role We manufacture on site, so you can get involved hands on with the business and really make a difference JOB DESCRIPTION: Buyer, Procurement - raw materials, manufacturing, production, engineering Our procurement team and production planning work closely together, so you ll know what to buy and how much of it. We have over 1000+ different SKUs that we directly procure. As a Buyer, you ll support our existing Buyers, ease their workload and be involved in all areas of direct purchasing including raw materials, consumables, parts, and components. No two days will be the same. This role is vital in the success of our business growth. RESPONSIBILITIES: Buyer, Procurement - raw materials, manufacturing, production, engineering Drive down procurement costs, improve our existing supplier lead times, improve product quality. Ensure your raw materials, parts and components are ordered in a timely manner, with transparency of lead times there will be 1000s of different things being bought. Some are simple reorder generation, others will be bespoke or one-off purchase orders. Raise, chase and close off POs Find that balance between minimum and maximum stock levels Support the existing Buying team YOUR BACKGROUND: Buyer, Procurement - raw materials, manufacturing, engineering Solid procurement exposure from a manufacturing or production / assembly environment Experience of stock control and supplier management, cost reduction and improving lead times You will be competent with ERP systems and have good Excel skills too Experienced with CAD drawings (Schematics) / Bill of Materials (BOMs) Ideally your direct buying experience will cover a variety of things such as stainless steel, aluminium, fabricated or machined parts, sheet-metal, mild steel and sub-assemblies, hydraulics, pneumatics, fasteners, technical consumables etc so you will find the transition to us easier. But, we also welcome your application if you come from any manufacturing related procurement background. THE COMPANY: We design and manufacture our own special purpose machinery and equipment. We sell domestically and globally into the power and telecoms sectors. PROSPECTS: There is a genuine career development opportunity for you within our business if you are good enough. It is highly likely you will have worked in any of the following roles and/or markets and worked with the following products and/or services: Buyer, Procurement Manager, Senior Buyer - raw materials, MRP, ERP, Excel, expediting, purchasing, CIPS. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JAC18438, Wallace HInd Selection
Wallace Hind Selection LTD
Melton Mowbray, Leicestershire
As a Buyer, are you frustrated in your current procurement role or just ready for a new challenge? If you want more autonomy and responsibility to drive change and improvements in our purchasing function, with a clear career path into a more senior buying role, then you should keep reading. We re a manufacturing and assembly site in Oakham, with a domestic and international client base, and we need your help to drive our purchasing department forwards. BASIC SALARY: Up to £40,000 dependent on your relevant experience BENEFITS: 4% employer pension Cash back medical plan after probation 37.5 hour working week Lunchtime finish on a Friday 24 days holiday + bank holidays rising with service External training and qualifications, if needed for your development LOCATION: Oakham, Rutland COMMUTABLE LOCATIONS: Corby, Melton Mowbray, Market Harborough, Stamford, Grantham, Uppingham, Peterborough, Kettering, Wellingborough Why should you join us? Our business is growing thanks to the government-backed incentives around the power industry We can offer you genuine career development into a more senior buying role We manufacture on site, so you can get involved hands on with the business and really make a difference JOB DESCRIPTION: Buyer, Procurement - raw materials, manufacturing, production, engineering Our procurement team and production planning work closely together, so you ll know what to buy and how much of it. We have over 1000+ different SKUs that we directly procure. As a Buyer, you ll support our existing Buyers, ease their workload and be involved in all areas of direct purchasing including raw materials, consumables, parts, and components. No two days will be the same. This role is vital in the success of our business growth. RESPONSIBILITIES: Buyer, Procurement - raw materials, manufacturing, production, engineering Drive down procurement costs, improve our existing supplier lead times, improve product quality. Ensure your raw materials, parts and components are ordered in a timely manner, with transparency of lead times there will be 1000s of different things being bought. Some are simple reorder generation, others will be bespoke or one-off purchase orders. Raise, chase and close off POs Find that balance between minimum and maximum stock levels Support the existing Buying team YOUR BACKGROUND: Buyer, Procurement - raw materials, manufacturing, engineering Solid procurement exposure from a manufacturing or production / assembly environment Experience of stock control and supplier management, cost reduction and improving lead times You will be competent with ERP systems and have good Excel skills too Experienced with CAD drawings (Schematics) / Bill of Materials (BOMs) Ideally your direct buying experience will cover a variety of things such as stainless steel, aluminium, fabricated or machined parts, sheet-metal, mild steel and sub-assemblies, hydraulics, pneumatics, fasteners, technical consumables etc so you will find the transition to us easier. But, we also welcome your application if you come from any manufacturing related procurement background. THE COMPANY: We design and manufacture our own special purpose machinery and equipment. We sell domestically and globally into the power and telecoms sectors. PROSPECTS: There is a genuine career development opportunity for you within our business if you are good enough. It is highly likely you will have worked in any of the following roles and/or markets and worked with the following products and/or services: Buyer, Procurement Manager, Senior Buyer - raw materials, MRP, ERP, Excel, expediting, purchasing, CIPS. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JAC18438, Wallace HInd Selection
Aug 08, 2026
Full time
As a Buyer, are you frustrated in your current procurement role or just ready for a new challenge? If you want more autonomy and responsibility to drive change and improvements in our purchasing function, with a clear career path into a more senior buying role, then you should keep reading. We re a manufacturing and assembly site in Oakham, with a domestic and international client base, and we need your help to drive our purchasing department forwards. BASIC SALARY: Up to £40,000 dependent on your relevant experience BENEFITS: 4% employer pension Cash back medical plan after probation 37.5 hour working week Lunchtime finish on a Friday 24 days holiday + bank holidays rising with service External training and qualifications, if needed for your development LOCATION: Oakham, Rutland COMMUTABLE LOCATIONS: Corby, Melton Mowbray, Market Harborough, Stamford, Grantham, Uppingham, Peterborough, Kettering, Wellingborough Why should you join us? Our business is growing thanks to the government-backed incentives around the power industry We can offer you genuine career development into a more senior buying role We manufacture on site, so you can get involved hands on with the business and really make a difference JOB DESCRIPTION: Buyer, Procurement - raw materials, manufacturing, production, engineering Our procurement team and production planning work closely together, so you ll know what to buy and how much of it. We have over 1000+ different SKUs that we directly procure. As a Buyer, you ll support our existing Buyers, ease their workload and be involved in all areas of direct purchasing including raw materials, consumables, parts, and components. No two days will be the same. This role is vital in the success of our business growth. RESPONSIBILITIES: Buyer, Procurement - raw materials, manufacturing, production, engineering Drive down procurement costs, improve our existing supplier lead times, improve product quality. Ensure your raw materials, parts and components are ordered in a timely manner, with transparency of lead times there will be 1000s of different things being bought. Some are simple reorder generation, others will be bespoke or one-off purchase orders. Raise, chase and close off POs Find that balance between minimum and maximum stock levels Support the existing Buying team YOUR BACKGROUND: Buyer, Procurement - raw materials, manufacturing, engineering Solid procurement exposure from a manufacturing or production / assembly environment Experience of stock control and supplier management, cost reduction and improving lead times You will be competent with ERP systems and have good Excel skills too Experienced with CAD drawings (Schematics) / Bill of Materials (BOMs) Ideally your direct buying experience will cover a variety of things such as stainless steel, aluminium, fabricated or machined parts, sheet-metal, mild steel and sub-assemblies, hydraulics, pneumatics, fasteners, technical consumables etc so you will find the transition to us easier. But, we also welcome your application if you come from any manufacturing related procurement background. THE COMPANY: We design and manufacture our own special purpose machinery and equipment. We sell domestically and globally into the power and telecoms sectors. PROSPECTS: There is a genuine career development opportunity for you within our business if you are good enough. It is highly likely you will have worked in any of the following roles and/or markets and worked with the following products and/or services: Buyer, Procurement Manager, Senior Buyer - raw materials, MRP, ERP, Excel, expediting, purchasing, CIPS. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JAC18438, Wallace HInd Selection
Technical Automation Engineer We are recruiting for a technically minded Automation Engineer to improve, automate and standardise the delivery of Managed IT Services. This is a newly created role within a Managed Services Support function. You will review existing systems and operational processes, identify repetitive or inefficient activity, and implement practical automation that reduces manual effort and improves service quality. The position would suit someone from an MSP, IT support, infrastructure or networking background who has hands-on experience with scripting, RMM platforms, workflow automation, systems integration's or technical process improvement. The Role You will work closely with the Managed Services Manager and wider technical teams to identify where time is being lost, where processes can be improved and where automation can create measurable operational value. You will be expected to take ownership of improvement initiatives from initial analysis through to implementation, helping create more scalable, consistent and efficient ways of working. Key Responsibilities Review existing Managed Services systems, workflows and operational processes. Identify repetitive, manual and time-consuming activity that can be automated. Design and implement practical automations using RMM tools, scripting, APIs, workflow platforms and native system functionality. Analyse where support teams are spending the most time and identify opportunities to improve efficiency. Build and maintain a prioritised automation and service-improvement roadmap. Improve monitoring coverage, patching processes, service health and customer onboarding. Standardise technical procedures, operational documentation and service-transition processes. Reduce unnecessary tickets, repeated activity and avoidable customer issues. Improve handovers between sales, projects, support and technical teams. Create dashboards, KPIs and operational reporting to measure service performance and improvement. Support proof-of-concept and pre-sales activity where technical input is required. Help shape and improve future Managed Services offerings. Work with internal teams to embed improved processes and ensure changes are adopted successfully. Technologies You do not need to be an expert across every platform, but experience with some of the following would be beneficial: RMM platforms PowerShell APIs and systems integration's PSA and ITSM platforms Network monitoring tools Managed wireless technologies Backup and disaster recovery platforms Endpoint security tools Firewalls and VPN technologies Email security platforms Power BI Workflow automation tools AI-enabled automation tools Essential Experience Previous experience within an MSP, Managed Services, IT support, infrastructure, network support or technical operations environment. Hands-on experience with automation, scripting, workflow tools, systems integrations or reporting automation. Experience identifying and improving technical or operational processes. A strong understanding of IT support and Managed Services environments. The ability to turn improvement ideas into practical, deliverable solutions. Strong analytical and problem-solving skills. Good stakeholder-management and communication skills. The confidence to work across technical, operational, commercial and customer-facing teams. The ability to manage improvement activity from analysis through to implementation. Desirable Experience Experience using an RMM platform. PowerShell scripting experience. Experience working with APIs or systems integrations. Experience creating dashboards, KPIs or service reporting. Exposure to continual service improvement, service transition or customer onboarding. Experience across networking, endpoint management, cybersecurity, backup or cloud services. Familiarity with AI-driven automation tools. Relevant IT, networking, cloud, security or automation certifications. The Person You will be naturally curious, technically credible and comfortable questioning inefficient ways of working. You will be able to speak with engineers, managers and customer-facing teams, understand how services are currently delivered and identify practical ways to improve them. You should be equally comfortable analysing a process, building an automation, presenting your findings and helping teams adopt a better way of working. Benefits 31 days' holiday, including bank holidays Option to buy and sell annual leave Life insurance Employee benefits platform Retail, travel, gym and leisure discounts Wellbeing support 24/7 access to a virtual GP Second medical opinion service Free will-writing service Cycle-to-work salary-sacrifice scheme Electric-car salary-sacrifice scheme Paid volunteer leave Employee Assistance Programme Financial, health and wellbeing support Access to fitness and shower facilities Secure bicycle storage City-centre office At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Aug 07, 2026
Full time
Technical Automation Engineer We are recruiting for a technically minded Automation Engineer to improve, automate and standardise the delivery of Managed IT Services. This is a newly created role within a Managed Services Support function. You will review existing systems and operational processes, identify repetitive or inefficient activity, and implement practical automation that reduces manual effort and improves service quality. The position would suit someone from an MSP, IT support, infrastructure or networking background who has hands-on experience with scripting, RMM platforms, workflow automation, systems integration's or technical process improvement. The Role You will work closely with the Managed Services Manager and wider technical teams to identify where time is being lost, where processes can be improved and where automation can create measurable operational value. You will be expected to take ownership of improvement initiatives from initial analysis through to implementation, helping create more scalable, consistent and efficient ways of working. Key Responsibilities Review existing Managed Services systems, workflows and operational processes. Identify repetitive, manual and time-consuming activity that can be automated. Design and implement practical automations using RMM tools, scripting, APIs, workflow platforms and native system functionality. Analyse where support teams are spending the most time and identify opportunities to improve efficiency. Build and maintain a prioritised automation and service-improvement roadmap. Improve monitoring coverage, patching processes, service health and customer onboarding. Standardise technical procedures, operational documentation and service-transition processes. Reduce unnecessary tickets, repeated activity and avoidable customer issues. Improve handovers between sales, projects, support and technical teams. Create dashboards, KPIs and operational reporting to measure service performance and improvement. Support proof-of-concept and pre-sales activity where technical input is required. Help shape and improve future Managed Services offerings. Work with internal teams to embed improved processes and ensure changes are adopted successfully. Technologies You do not need to be an expert across every platform, but experience with some of the following would be beneficial: RMM platforms PowerShell APIs and systems integration's PSA and ITSM platforms Network monitoring tools Managed wireless technologies Backup and disaster recovery platforms Endpoint security tools Firewalls and VPN technologies Email security platforms Power BI Workflow automation tools AI-enabled automation tools Essential Experience Previous experience within an MSP, Managed Services, IT support, infrastructure, network support or technical operations environment. Hands-on experience with automation, scripting, workflow tools, systems integrations or reporting automation. Experience identifying and improving technical or operational processes. A strong understanding of IT support and Managed Services environments. The ability to turn improvement ideas into practical, deliverable solutions. Strong analytical and problem-solving skills. Good stakeholder-management and communication skills. The confidence to work across technical, operational, commercial and customer-facing teams. The ability to manage improvement activity from analysis through to implementation. Desirable Experience Experience using an RMM platform. PowerShell scripting experience. Experience working with APIs or systems integrations. Experience creating dashboards, KPIs or service reporting. Exposure to continual service improvement, service transition or customer onboarding. Experience across networking, endpoint management, cybersecurity, backup or cloud services. Familiarity with AI-driven automation tools. Relevant IT, networking, cloud, security or automation certifications. The Person You will be naturally curious, technically credible and comfortable questioning inefficient ways of working. You will be able to speak with engineers, managers and customer-facing teams, understand how services are currently delivered and identify practical ways to improve them. You should be equally comfortable analysing a process, building an automation, presenting your findings and helping teams adopt a better way of working. Benefits 31 days' holiday, including bank holidays Option to buy and sell annual leave Life insurance Employee benefits platform Retail, travel, gym and leisure discounts Wellbeing support 24/7 access to a virtual GP Second medical opinion service Free will-writing service Cycle-to-work salary-sacrifice scheme Electric-car salary-sacrifice scheme Paid volunteer leave Employee Assistance Programme Financial, health and wellbeing support Access to fitness and shower facilities Secure bicycle storage City-centre office At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
