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IT Operations Manager Leeds + Hybrid Up to £70,000 Your new role We are seeking an experienced and proactive IT Operations Manager to lead and develop our IT function. This is a key hands-on role within the firm, responsible for ensuring our systems, infrastructure, and security are robust, compliant and aligned with the business's strategic goals. You'll oversee the day-to-day running of IT operations, manage a small team, and play a central role in driving efficiencies, supporting colleagues, and implementing secure and future-focused technology solutions. This is an excellent opportunity to take ownership of a critical function within a forward-thinking firm. You'll have the chance to shape the IT strategy, lead meaningful improvements, and make a real impact across the organisation. Responsibilities Oversee the daily operations of the firm's network and hybrid server infrastructure Ensure IT systems are aligned with current and future business needs Manage IT budgets, forecasting, and cost-effectiveness across the function Lead on IT risk management, disaster recovery, and backup processes Implement and maintain network, data, and communications security Maintain Cyber Essentials Plus (CE+) accreditation Provide second and third-line support across hardware, operating systems, software, telephony and printing Manage Microsoft Azure and Microsoft 365 environments Oversee reporting and data insights (including audit logs, SQL, Excel and Power BI) Maintain and enhance the firm's PMS, including workflows, forms and documents Manage telephony systems (3CX) and mobile communications Lead and support two members of the IT team Manage supplier relationships, contracts, and procurement planning Develop and maintain hardware life cycle planning (3-5 years) Deliver and manage internal IT-related training (including PMS, AML and cyber security) Review, update and enforce IT policies and procedures in line with legal and regulatory requirements Maintain accurate hardware, software and licensing audits Work closely with internal stakeholders to provide reporting and usage insights Experience needed We are looking for someone with a strong technical background and a hands-on, solutions-focused approach. Ideally, you will have experience working within a legal or professional services environment and be comfortable balancing operational delivery with strategic input. Experience with Partner for Windows (P4W) case management system would be advantageous, and managing Cyber Essentials audits including Cyber Essentials Plus is required. Microsoft Server (2025, 2022, 2019) Microsoft environments: Azure (including AVD), Intune, Entra, Microsoft 365 LAN/WAN infrastructure knowledge SQL database management Hosted telephony systems Managing third-party suppliers and contracts IT service management (ITSM) Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Demand Generation Manager Remote (UK) About Us Webrecruit helps organisations attract, recruit and retain talent through recruitment advertising, applicant tracking technology and careers site solutions. As we continue to invest in our products, marketing capability and future growth, we're looking for an experienced Demand Generation Manager to help build a scalable marketing engine that drives measurable commercial results. The role is offered on a permanent, full-time basis, working 40 hours per week. The Benefits - Competitive salary - Pension scheme - 22 days' holiday (rising to 25 days after two years) plus Bank Holidays This is a fantastic opportunity for a commercially minded B2B marketer with expertise in demand generation, marketing automation and customer lifecycle marketing to join our ambitious organisation. You'll have the chance to play a key role in shaping our future marketing activity, building on your expertise whilst creating marketing programmes that support customer acquisition, retention and long-term business growth. What's more, we'll ensure you are equipped to broaden your experience across product marketing, CRM, automation, customer insight and campaign strategy. This role represents a unique prospect to develop a well-rounded demand generation skill set whilst making a measurable contribution to our continued success. Rather than stepping into a role focused on maintaining existing campaigns, you'll have the chance to shape how demand generation operates across the business, influencing strategy, technology, customer journeys and commercial growth. The Role As our Demand Generation Manager, you will lead the delivery of our demand generation activity, ensuring marketing strategy is translated into engaging, high-quality campaigns that support commercial growth. You'll own the planning, delivery and optimisation of integrated demand generation campaigns across our Recruitment Advertising, Applicant Tracking System (ATS) and Careers Site solutions, creating connected customer journeys that support every stage of the customer lifecycle. Building and optimising HubSpot email marketing automation programmes, you will continually refine campaign performance through testing, customer insight and marketing analytics. Reporting on campaign results, you'll review and assess pipeline contribution and overall campaign effectiveness. You'll also create demand generation strategies, shaping how our products are positioned in the market and translating technical features into compelling customer benefits. Creating customer case studies, LinkedIn thought leadership and landing pages, you'll also develop effective wider marketing assets that increase audience engagement, generate qualified pipeline, strengthen customer relationships and deliver measurable commercial growth. Additionally, you will: - Develop positioning, content and messaging for our products and services - Support new product launches and feature releases - Interview customers to develop authentic success stories - Gather customer and market insight to strengthen campaigns - Monitor campaign performance and identify opportunities for improvement - Undertake sales enablement and lead nurturing activities - Support SEO and organic growth initiatives About You To be considered as our Demand Generation Manager, you will need experience of the following: - Delivering B2B demand generation campaigns - Using CRM and marketing automation platforms (e.g. HubSpot, Salesforce or Marketo) - Developing marketing operations, processes and workflows - Delivering targeted email marketing campaigns - Managing customer lifecycle marketing programmes - Planning and delivering integrated marketing campaigns - Developing content strategies - Creating customer case studies and success stories - Managing organic social media and online communities - Creating and optimising landing pages You will also need: - Strong analytical skills with the ability to interpret marketing and customer data - Excellent copywriting and content creation skills - The ability to turn customer and market insights into effective marketing campaigns - Proven organisational and project management skills - Effective communication and stakeholder management skills Other organisations may call this role Demand Generation Lead, Growth Marketing Manager, Growth Marketing Lead, Marketing Automation Manager, Lifecycle Marketing Manager, B2B Marketing Manager, Growth Manager, or Digital Marketing Manager. Webrecruit is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environment is, the better our work will be. So, if you want to develop your career as our Demand Generation Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit.

Job Summary We are currently seeking experienced and motivated HGV Technicians to join our maintenance team. In this role, you will be responsible for the inspection, servicing, and repair of our HGV fleet, ensuring all vehicles remain safe, compliant, and operational. The ideal candidates will have strong hands-on experience with heavy vehicles and a proactive approach to maintenance, fault finding, and safety. Shift pattern 4 on 4 off 12-hour shift Specific Responsibilities and Objectives Ensure that all vehicles are MOT prepared within operating licence timescales. Ensure that all vehicles are serviced on time and in full. All Inspections to be carried out on time and in full. All repairs to be carried out on time and in full. All timescales to be in line with DVSA and Operators Licence requirements. Complete relevant paperwork to comply with health and safety and food safety standards and to track the service provided. Provide excellent customer service with a proactive attitude Operate relevant MHE (if applicable / permitted & authorised) safely and in accordance with the correct procedures Report any accidents as soon as possible and in compliance with Buffaload Logistics' accident reporting procedure Adhere to all company policies and procedures, including the Uniform Guidelines and Health and Safety Policy To promote a positive health and safety culture through your individual actions. Ensuring that all works carried out within fridge trailers are carried out using food safe chemicals and any issue that may have a negative effect on food safety is reported without delay. Carry out other relevant reasonable management requests as required by your Line Manager To ensure that all work completed is recorded in electronic or paperwork versions as required, thereby ensuring a full audit trail of work is available for inspection at all times. Qualifications IRTEC, City & Guilds Vehicle Maintenance and Repair, or BTEC National Certificate in Vehicle Repair and Technology Experience Have excellent knowledge about motor technology. Being methodical and organised and ability to work to strict deadlines Previous experience working within a similar role, business and / or industry Other Criteria Excellent communication and customer service skills; towards colleagues and customers Must be physically active due to the nature of the role, dealing with heavy goods Must be fluent in English due to the nature of the role; being in constant communication with Planning teams, Operations teams and customers both in person and on the phone. Ability to work alone and be self-motivated This position provides an engaging environment for those passionate about heavy vehicle maintenance within a professional setting committed to safety and quality standards. Pay: Up to £29.56 per hour Benefits: Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Application question(s): How many years of experience do you have working with HGV vehicles? Licence/Certification: IRTEC, City & Guilds or BTEC in Vehicle Repair (required) Work authorisation: United Kingdom (required) Work Location: In person

Incident and Command Centre Lead - Large financial services company - Salary circa £80,000 plus bonus, 10% pension and benefits - London based hybrid role (3 days per week in the office) A leading financial services company is looking for a Team Lead for its Incident Management and Command Centre function. This is a great opportunity where progression into senior management is available in the coming years. The role will take ownership of the UK Command Centre, developing leadership capability while managing business-critical incidents and helping shape the future of IT Operations. Duties will include: Leading the UK Command Centre and supporting the development of a high-performing team. Managing Major Incidents from initiation through to service restoration. Chairing technical and management bridge calls during critical incidents. Coordinating multiple technology teams to restore business-critical services. Providing clear updates to technical teams, senior management and executive stakeholders. Driving continual service improvement through post-incident reviews and trend analysis. Supporting operational projects and helping improve Incident Management processes. Developing reporting, KPIs and operational performance metrics. To be considered suitable you will need the following skills/experience: - Technical background as either, Incident Manager, Major Incident Manager, Command Centre Team Lead, NOC Team Lead, IT Operations Lead, Senior Systems Administrator - Experience managing or coordinating Major Incidents within a large enterprise environment. - A good understanding of how a Command Centre or IT Operations Centre functions. - Confidence communicating with both technical teams and senior business stakeholders. - Strong stakeholder management and communication skills. - A passion for continuous improvement and developing operational excellence.

Job Summary We are currently seeking experienced and motivated HGV Technicians to join our maintenance team. In this role, you will be responsible for the inspection, servicing, and repair of our HGV fleet, ensuring all vehicles remain safe, compliant, and operational. The ideal candidates will have strong hands-on experience with heavy vehicles and a proactive approach to maintenance, fault finding, and safety. Shift pattern 4 on 4 off 12-hour shift Specific Responsibilities and Objectives Ensure that all vehicles are MOT prepared within operating licence timescales. Ensure that all vehicles are serviced on time and in full. All Inspections to be carried out on time and in full. All repairs to be carried out on time and in full. All timescales to be in line with DVSA and Operators Licence requirements. Complete relevant paperwork to comply with health and safety and food safety standards and to track the service provided. Provide excellent customer service with a proactive attitude Operate relevant MHE (if applicable / permitted & authorised) safely and in accordance with the correct procedures Report any accidents as soon as possible and in compliance with Buffaload Logistics' accident reporting procedure Adhere to all company policies and procedures, including the Uniform Guidelines and Health and Safety Policy To promote a positive health and safety culture through your individual actions. Ensuring that all works carried out within fridge trailers are carried out using food safe chemicals and any issue that may have a negative effect on food safety is reported without delay. Carry out other relevant reasonable management requests as required by your Line Manager To ensure that all work completed is recorded in electronic or paperwork versions as required, thereby ensuring a full audit trail of work is available for inspection at all times. Qualifications IRTEC, City & Guilds Vehicle Maintenance and Repair, or BTEC National Certificate in Vehicle Repair and Technology Experience Have excellent knowledge about motor technology. Being methodical and organised and ability to work to strict deadlines Previous experience working within a similar role, business and / or industry Other Criteria Excellent communication and customer service skills; towards colleagues and customers Must be physically active due to the nature of the role, dealing with heavy goods Must be fluent in English due to the nature of the role; being in constant communication with Planning teams, Operations teams and customers both in person and on the phone. Ability to work alone and be self-motivated This position provides an engaging environment for those passionate about heavy vehicle maintenance within a professional setting committed to safety and quality standards. Pay: Up to £29.56 per hour Benefits: Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Application question(s): How many years of experience do you have working with HGV vehicles? Licence/Certification: IRTEC, City & Guilds or BTEC in Vehicle Repair (required) Work authorisation: United Kingdom (required) Work Location: In person

Account Specialist Location: Maidenhead, England, United Kingdom (On-site at Abbott Maidenhead; occasional travel to Witney, Abingdon, or Central London may be required) Hours: Full-Time, 40 Hours per week (Monday - Friday) Flexibility: 8 hours per day 8.30am to 5.30pm with an hour for lunch Position Type: Engagement, Administrative and Growth Are You the Ultimate "Go-To" Person? We are looking for an On-Site Operations and a master of client and worker engagement- a typical recruiter. You will be the backbone of our presence at one of our most prestigious client sites in Maidenhead, ensuring every worker's journey from day one to their last is seamless, organized, and positive. What You'll Be Doing: You will split your time between face-to-face stakeholder engagement and keeping our back office systems running. Your core responsibilities will include: Worker & Client Engagement: Act as the primary face of the service. You will manage daily worker engagement for up to 150 temporary staff, host face-to-face client service meetings, and run "worker surgeries" to solve day-to-day workplace hurdles. The Onboarding Architect: You'll ensure that all new starters have the best start in their new role by meeting with them regularly throughout their first few weeks. System & Data Specialist: Maintain 100% accurate live data within our systems and databases. Lifecycle & ER Management: Conduct regular formal check-ins with staff, proactively handle assignment extensions, manage Employee Relations (ER) cases, and oversee the end-to-end leaver process. Financial & Admin Gatekeeper: Take charge of Purchase Orders (POs), monitor email and phone communications, and provide robust administrative support to the wider recruitment function. Account Knowledge Specialist: You'll use your position on site to gain knowledge and report back to the Account Manager to support our growth and relationship objectives. Why You'll Love This Role: Working with a great client: You'll be based at the heart of our clients operations in their fantastic head office facility in Maidenhead. Global Impact: You'll be joining Randstad, one of the world's largest, leading recruitment organizations, gaining invaluable experience with enterprise-level technology and world-class clients. Autonomy with your schedule: You'll be empowered to make this role your own, creating your own daily work and engagement schedules. Who You Are: People Person (Without the Pitch): You genuinely enjoy helping people, managing stakeholders, and resolving employee issues with empathy and professionalism. Admin Guru: You have a "black belt" in administration, high attention to detail, and top-tier data management skills. Tech-Savvy: Experience with software, or advanced databases is a massive win. If not, you are the type of person who easily picks up new software in an afternoon. Proactive Problem Solver: You are organized, dependable, and thrive when taking ownership of the operational side of a busy account. Ready to Apply? If you are ready to deliver a first-class service to our candidates and clients, we want to hear from you. Apply today to connect directly with our Internal Talent Acquisition (ITA) team ! Inclusivity Statement: We are an inclusive employer. Should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please reach out to our Internal Talent Acquisition team, and we will be happy to support you. Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)

Our client Scottish Power are looking for a Security Operations Lead for an initial 12 month contract role, which will in all likelihood extend further. This is based at the client offices in Glasgow, working hybrid, 3 days in the office. SP Energy Networks (SPEN) has kicked off an ambitious security transformation programme to transparently reduce risk, achieve compliance with NIS regulations and deliver a cyber resilient business, the Security Operations Lead will be essential in achieving our goals. The Security Operations Lead will be a subject matter expert on security incident detection and response. They will drive continuous improvement across the outsourced SOC and in-house SOC teams of analysts and engineers. Youll have experience of configuring SIEM tools, onboarding sources, writing processes and alerts, understanding business environments and managing incidents affecting applications and infrastructure across a varied technology stack spanning operational technology and information technology environments. You ll also be able to undertake post incident reviews to identify root causes and put follow-up mitigations in place. The postholder will work within a security operations team containing various cyber security functions such as threat intelligence, identity & access management, response & recovery and vulnerability management. What Youll be doing Support the Security Operations Manager in the running of BAU activities Implement and maintain 3rd line security incident / event management, escalation and technical response process and investigate suspected and actual incidents / events. Acting as a key escalation point in the team to the relevant team/individual Design, implement, manage, monitor, and upgrade security measures for the protections of the information systems and networks Identify and feedback any potential improvements from a cyber perspective to OT systems and infrastructure Ensuring incident identification, assessment, quantification, reporting, communication, mitigation and monitoring Ensuring compliance to policy, process, and procedure adherence and process improvisation to achieve operational objectives Revise and develop processes to strengthen the current Security Operations Framework Review policies and highlight the challenges in managing SLAs Ensuring daily management, administration & maintenance of security technology to achieve operational effectiveness Ensure the orchestration and integration of security services and platforms to maximise its usage and coverage The role will be integrated into an active and ambitious global cyber security function, contributing to SPEN s cyber security purpose of delivering cyber resilient OT and IT, to enable a safe and reliable electricity supply to customers What Youll bring Skills and experience in understanding at a technical level security operations. Awareness of key legislation and regulation impacting IT/OT General Control requirements in an energy utility. Experience in working within a SOC. Record of academic achievement, including some form of recognised qualification from further education, such as a degree or diploma. Good oral and written communication skills. Must be a proven team player to work, promote and consolidate efficient team working relationships.

Senior Digital Transformation Manager required to join a growing UK organisation at an exciting stage of its digital transformation journey. This is a strategic role responsible for leading business-wide transformation initiatives, helping define the digital roadmap and driving the adoption of AI, automation and modern ways of working across the organisation. The Organisation This is a well-established UK organisation with an ambitious vision for the future. Having experienced significant growth in recent years, they've expanded both organically and through strategic acquisitions, creating a broader group of specialist businesses that enables them to offer clients a far more integrated service than ever before. As the organisation continues to scale, there's a real focus on ensuring its internal technology, systems and processes evolve alongside the business. Rather than allowing growth to create complexity, they're investing in digital transformation, AI and automation to simplify the way people work, improve collaboration and build a more connected organisation. Innovation is genuinely encouraged here. The business is actively exploring how emerging technologies can remove manual effort, streamline operations and create better experiences for employees across the organisation. From AI-enabled workflows through to enterprise-wide process improvements and smarter system integration, there's a genuine appetite to experiment with new ideas and continuously improve how the business operates. With ambitious growth plans still ahead, this is an opportunity to join at a pivotal time where the work you deliver won't just improve individual processes, it will help shape how the organisation operates as it enters its next phase of growth. The Role This role is within a dedicated Digital Transformation team which sits outside of IT, who work across the business to shape and deliver strategic transformation initiatives that improve how the organisation operates. You'll play a key role in turning the organisation's digital strategy into tangible programmes that simplify processes, improve collaboration and enable future growth. You'll lead multiple transformation initiatives from concept through to delivery, working with business leaders to identify opportunities, define future operating models and implement solutions that create measurable business value. While you'll remain hands-on, this is as much about providing direction, influencing stakeholders and driving adoption as it is delivering individual projects. A key programme will focus on rolling out Smartsheet as a strategic platform across the organisation, integrating it with AI capabilities and Microsoft Copilot while consolidating a number of disparate business systems into a more connected digital ecosystem. You'll help define the roadmap, prioritise opportunities and ensure solutions are delivered in a way that supports both immediate business needs and the organisation's longer-term growth strategy. You'll lead cross-functional project teams, work closely with senior stakeholders across multiple business units and manage relationships with external technology partners where required. Success will come from balancing strategic thinking with practical delivery, ensuring transformation programmes remain aligned to business priorities while maintaining momentum and stakeholder engagement. Working within a collaborative Digital Transformation team, you'll be encouraged to challenge existing ways of working, champion innovation and help embed a culture of continuous improvement across the organisation. With the business continuing to grow rapidly, this is an opportunity to influence how digital transformation evolves over the coming years while creating a platform for future progression. What They're Looking For Experience leading end-to-end digital transformation programmes across multiple business functions Experience defining digital roadmaps and translating business strategy into deliverable transformation initiatives Strong programme or project leadership experience, delivering complex digital change from discovery through to adoption Experience leading cross-functional teams and influencing senior stakeholders without direct authority Experience improving business processes through technology, automation and emerging technologies such as AI Commercial awareness with experience managing project budgets, vendors or third-party technology partners Experience implementing or integrating enterprise platforms and helping organisations move towards more connected digital ecosystems A genuine interest in innovation, continuous improvement and finding new ways to improve how organisations operate The Offer You'll receive a salary of 60,000 - 70,000 plus car allowance and the flexibility to work predominantly from home. Ideally, you'll be based in the North of England with easy access to Leeds or Manchester, however the role is open to candidates across the UK who are comfortable travelling regularly to offices in the North of England, Scotland, Bristol and London. This is an exciting opportunity to join a growing organisation where you'll play a key role in shaping the future of digital transformation, driving innovation and helping the business build the foundations needed for continued growth. If this sounds of interest, please apply or reach out to Murray Simpson. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.

IT Project Manager - Manchester IT Infrastructure Cloud Managed Services My client is looking for an experienced IT Project Manager to join their growing Operations team, delivering a wide range of IT infrastructure, cloud and managed services projects for customers across the UK and internationally. This is an excellent opportunity for an experienced Project Manager who enjoys working in a fast-paced technology environment, managing multiple concurrent projects and building strong relationships with both customers and technical teams. Working alongside experienced engineers and consultants, you'll take ownership of projects from inception through to successful delivery, ensuring they are completed on time, within budget and to the highest quality standards. The Role As a Senior Project Manager, you'll be responsible for managing the full project lifecycle across a varied portfolio of infrastructure and technology projects. You'll work closely with customers, engineers, operations and commercial teams to ensure successful project delivery while maintaining excellent customer satisfaction. You'll also play an important role in improving project delivery processes, mentoring junior members of the team and helping drive operational excellence across the business. Key Responsibilities Manage multiple IT infrastructure, cloud and technology projects from initiation through to successful delivery. Act as the primary point of contact for customers throughout the project lifecycle. Produce and maintain detailed project plans, schedules and resource plans. Coordinate internal technical teams and third-party suppliers. Ensure projects are delivered on time, within scope and within budget. Identify, manage and mitigate project risks, issues and dependencies. Provide regular progress updates to senior stakeholders. Support continuous improvement of project management processes and governance. Coach and mentor Junior Project Managers and Project Coordinators where required. About You We're looking for someone with proven experience delivering technology projects within an IT services, infrastructure or managed services environment. You'll ideally have experience with: Managing multiple concurrent customer-facing IT projects. IT Infrastructure, Cloud or Managed Services delivery. Project planning, governance, budgeting and risk management. Stakeholder management across both technical and business teams. Microsoft Project, Smartsheet or similar project management tools. Microsoft 365 including Word, Excel and PowerPoint. Excellent communication and organisational skills. Desirable Experience PRINCE2, Agile, PMP or equivalent Project Management qualifications. Data Centre, Hosting or Cloud Infrastructure projects. VMware, Microsoft or Dell infrastructure environments. Experience mentoring or managing junior project professionals. Exposure to financial or project accounting systems such as Sage. What's on Offer? Hybrid working (3 days in the office) Ongoing training and professional development Opportunity to work on technically diverse and business-critical infrastructure projects Collaborative and supportive team environment Genuine career progression opportunities Occasional travel to customer sites as required Apply Now If you're an experienced IT Project Manager looking to join a growing technology business delivering innovative infrastructure and cloud solutions, we'd love to hear from you. Key Skills: Senior Project Manager, IT Project Manager, Infrastructure Project Manager, Cloud Project Manager, Professional Services, Managed Services, IT Infrastructure, Microsoft Project, PRINCE2, PMP, Agile, VMware, Microsoft 365, Data Centre, Cloud, Stakeholder Management, Project Delivery. IT Project Manager - Manchester

IT Support Engineer - Cyber Essentials - Audits, ISO27001 (On-site). An exciting opportunity has arisen for an experienced IT Support Engineer to join a growing organisation, supporting and enhancing critical IT infrastructure while helping to maintain strong cyber security and compliance standards. This is a fantastic opportunity to play a pivotal role in the day-to-day management of IT systems, ensuring users receive a high level of support while maintaining secure, reliable, and compliant technology environments. The role is fully site-based, offering a varied and hands-on opportunity for an individual who enjoys working across support, infrastructure, and security. About You To be successful in this role, you will have: Several years of experience in an IT Support, Infrastructure, or Systems Administration role. A strong understanding of IT security principles, data protection, and compliance requirements. Good working knowledge of Cyber Essentials and its practical application within a business environment. Hands-on experience supporting Microsoft 365, Azure, hardware, and software solutions. Solid networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and firewalls. Excellent communication and stakeholder management skills. A proactive, solutions-focused approach with strong attention to detail. The ability to work effectively in a fully on-site environment and provide face-to-face support to end users. A willingness to undergo stringent background checks due to the nature of the organisation and its clients. On-site with parking Key Responsibilities Provide day-to-day IT support, including hardware, software, networking, and user troubleshooting. Manage user accounts, permissions, and access controls across business systems. Monitor network activity and support the implementation of security best practices. Ensure systems are appropriately patched, updated, maintained, and documented. Support compliance initiatives relating to Cyber Essentials, GDPR, ISO standards, and other regulatory frameworks. Assist with internal and external audits, providing technical documentation and subject matter expertise. Maintain and improve network infrastructure, including TCP/IP and associated technologies. Support and administer Microsoft 365, Azure, and related cloud services. Work collaboratively with internal teams to ensure secure, efficient, and reliable IT operations. Contribute to continuous improvement initiatives across IT support, infrastructure, and security processes. Salary & Benefits Salary of 30,000 - 35,000 per annum (depending on experience). Comprehensive benefits package. Ongoing training and professional development opportunities. Opportunity to gain further exposure to cyber security, compliance, and infrastructure projects. Stable and supportive working environment with opportunities for growth. On-site with parking

Java & Cloud-Native Specialist Position Overview Mandatory Skills: Java, Kafka, AWS Infrastructure Services, GCP DevOps Location: London (Hybrid - 3 days per week in the office) Employment Type: Permanent / Full-Time Employee (FTE) Job Summary We are seeking a highly skilled Specialist with 5 to 7 years of professional experience in Core Java, React, and cloud-native architectures. In this role, you will design, develop, and support scalable, high-performance applications tailored specifically for the investment banking sector. Key Responsibilities & Technical Duties Architect and build dependable applications utilizing Core Java, ReactJS, and their associated ecosystems. Apply advanced multithreading techniques, data structures, and algorithms to implement efficient, high-scale software solutions. Create and maintain cloud-native deployments leveraging Amazon Web Services (AWS) and Kubernetes. Establish smooth front-to-back integration by implementing robust RESTful APIs and gRPC protocols. Develop fluid, highly intuitive user interfaces with JavaScript, TypeScript, HTML5, and CSS3, managing state with tools like Redux or Context API. Integrate Apache Kafka to enable real-time data streaming and event-driven architectures. Incorporate Apache Ignite to serve as an in-memory data grid and caching framework. Partner with cross-functional business units to gather and unpack requirements, focusing heavily on investment banking operations and risk systems. Enforce strict code quality metrics through comprehensive testing coverage and engineering best practices. Proactively research and adopt new advancements across financial technology, Java, React, and cloud spaces. Isolate, debug, and troubleshoot complex application defects to optimize processing speed and uptime. Produce clear documentation tracking structural design, application architecture, and deployment procedures. Leadership & Agile Coordination Spearhead technical execution and development sprints across the full Java, React, and cloud-native stacks. Provide end-to-end oversight on integration pathways via clean REST and gRPC service patterns. Work hand-in-hand with DevOps teams to reinforce CI/CD pipelines and automate applications across AWS and Kubernetes environments. Coach and mentor less experienced engineering team members on Core Java, ReactJS, event streaming, and cloud architectures. Fully participate in standard Agile rituals, including sprint planning sessions, daily stand-ups, and retrospectives. Maintain deep accountability over safety guidelines, security compliance standards, and corporate development protocols. Keep performance metrics optimized by monitoring production environments and implementing iterative enhancements. Quickly triage and address live production bugs to guarantee high availability across critical workflows. Utilize specialized financial knowledge, specifically around risk infrastructure, to ensure technical outputs match operational objectives. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

We are working with a client who is a global leader in consulting, technology services, and digital transformation, committed to delivering positive change through technology and human collaboration. They have a Cybersecurity Sciences & Analytics (CSA) team that is currently a $50m and 150 headcount function, bringing together expertise across cybersecurity, data science, AI, software and cloud engineering, governance, and programme management. This Technical Solution Architect role is a hands-on architecture and solution design specialist within the CSA Strategy and Governance team. They shape and assure end-to-end technical designs that enable CSA's cyber analytics and engineering outcomes. They define and maintain key architecture artefacts (HLDs/LLDs, reference architectures, patterns, and ADRs). They also drive technology evaluation and standardisation across an open-source, petabyte-scale data platform. They own solution designs for custom cybersecurity applications, from requirements through to production support. Partnering with engineering, platform, and central architecture/governance teams, they run design and governance forums and influence without authority. They'll bring genuine cybersecurity expertise-threat modelling, security controls, identity and access, encryption, logging, and secure SDLC-so CSA's platforms and products can be trusted in production and stand up to regulatory scrutiny. They balance target architecture with delivery realities, collaborate across geographies, and contribute hands-on when needed, including coding. The ideal candidate will possess a strong technical background, an eagerness to learn, a keen interest in Cybersecurity, the ability to work collaboratively in a fast-paced environment, and an aptitude for picking up new tools and techniques on the job, building on existing skillsets as a foundation. In this role you will be defining and maintaining architecture artefacts, including HLDs/LLDs, reference architectures, patterns, ADRs (Architecture Decision Records), and reusable templates. Contributing to the design and evolution of a petabyte-scale data platform built on open-source technologies. Evaluate technologies and drive standardisation: assess OSS components and vendors, run PoCs, document trade-offs, and promote reusable patterns to reduce fragmentation. Own the end-to-end solution design for custom-built applications that support our client's cybersecurity ambitions. Provide architecture and design input to software engineering and platform teams to support implementation and delivery. Partner with central architecture and governance teams to ensure solutions align with the client's controls, policies, standards, and guardrails. Help ensure solutions remain compliant, operationally supportable, and within agreed cost boundaries. In order to apply for this role, you must have demonstrable experience designing, deploying, and operating big data platforms at scale. You will have hands-on experience with OSS data ecosystems (e.g., Spark, Trino, Airflow, Apache Superset, and similar technologies). You will have knowledge of cloud platforms and traditional on-premise hosting; hands-on experience with Azure, AWS and/or GCP is beneficial. You will also have proven security architecture expertise, including: Threat modelling and secure-by-design practices. IAM (RBAC/ABAC), privileged access concepts, and service-to-service authentication. Encryption in transit/at rest, key management, secrets management. Secure logging/telemetry, auditability, and evidence-driven control assurance. Secure SDLC, vulnerability management, and dependency/supply-chain risk controls. Proven experience delivering end-to-end solution designs, from requirements through to production operations and support. Please be clear that only candidates that meet the above criteria with the right to work and that are resident in the UK will be considered. No sponsorship is available. This role will involve hybrid working here in the UK at a site based in Sheffield in South Yorkshire - expected on site 3 days per week and 2 from home. More flexibility may be offered once in situ in the contract. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We are working with a client who is a global leader in consulting, technology services, and digital transformation, committed to delivering positive change through technology and human collaboration. They are looking for a Splunk SIEM Engineer with active SC Clearance in place to design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. You will need to demonstrate your Multi-Platform SIEM Expertise: you need proven experience with Splunk Enterprise Security, Microsoft Sentinel, and SIEM architecture including data models, correlation rules, and administrative functions. Security Operations: Strong analytical skills in threat detection, incident response, and security event analysis with experience in large enterprise environments (10,000+ endpoints). Data Pipeline Management: Hands-on experience with log ingestion, data routing, and transformation using tools like Cribl, plus understanding of data normalisation and parsing in Splunk Enterprise. SOAR & Automation: Experience with Security Orchestration platforms, playbook development, and automated response workflows for incident management. Network Security Fundamentals: Working knowledge of network architectures, firewalls, proxies, and common attack vectors with troubleshooting expertise. Communication & Documentation: Excellent technical writing and communication skills to create runbooks, procedures, and translate complex security concepts for diverse audiences. In order to apply, you must have active SC Level Clearance in place. You must be able to evidence skills in Splunk Enterprise Admin and development. You will be proficient in Splunk Enterprise Security (SIEM) - administering, managing, and maintaining SIEM. Experienced in developing use cases/correlation searches. You will be proficient in data models. Have hands-on knowledge and understanding of Splunk Cloud. Hands-on experience of Microsoft Sentinel. Hands-on CI/CD tools like Gitlab, Jenkins etc. Proficiency in Cribl Stream is expected. Awareness/experience of the following is an advantage - Cloud Security & Modern Infrastructure: Proficiency with AWS/Azure cloud security, containerised environments, and SaaS-based security solutions. Programming & Scripting: Advanced skills in Python, PowerShell, KQL, SPL, and SQL for automation, custom integrations, and advanced analytics development. Security Certifications: Professional certifications such as CISSP, GCIH, GCFA, Splunk Certified Architect, or Microsoft Sentinel Ninja. Extended Security Stack: Experience with EDR, UBA, CASB, CSPM, vulnerability assessment tools, and threat intelligence platforms. Infrastructure as Code: Experience with Chef, Ansible, Jenkins, GitLab CI/CD for automated security tool deployment and configuration management. Compliance & Governance: Knowledge of regulatory frameworks (SOX, PCI-DSS, GDPR) and hands-on incident response/forensics experience. Please be clear that only candidates that meet the above criteria with the right to work and that are resident in the UK with active SC Level Clearance will be considered. No sponsorship is available. This role will involve hybrid working here in the UK at a site based in Cheshire - expected on site 3 days per week and 2 from home. More flexibility may be offered once in situ in the contract. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Managing Director / Operations Director Lead the Future of an Award-Winning Independent Financial Planning Firm This isn't a sales leadership role. It's an opportunity to take the operational reins of a highly respected Independent Financial Planning firm that's investing heavily in technology, AI and long-term sustainable growth-without ever compromising its values. The Opportunity You'll work alongside the Founder to build a calmer, smarter and more efficient business where advisers spend less time on administration and more time with clients. You'll lead across: Operations Advice Compliance Client Service Technology People Driving consistency, improving systems and ensuring the business continues to grow without sacrificing quality. What You'll Bring Leadership experience within an Independent Financial Planning environment. A strong understanding of regulation, governance and operational excellence. The ability to improve processes, develop people and embrace technology. Humility, commercial awareness and excellent judgement. Independent Financial Adviser experience would be advantageous but isn't essential. Why This Role? Genuine autonomy to shape the future of the business. Significant investment in AI, NINGI and cutting-edge technology. A culture built around integrity, professionalism and long-term client outcomes. The opportunity to create an environment where advisers can do the best work of their careers. This role is about building a better business - not simply a bigger one. Interested in a confidential conversation? We'd love to hear from you.

Are you a strategic Product Manager who thrives on turning ambitious ideas into real business outcomes? Do you enjoy leading transformational change, solving complex challenges, and delivering products that make a genuine difference to customers and colleagues? At Thames Water, we're looking for an exceptional Product Manager (Agent Experience) on a 13 - 18 Month Fixed Term/ Secondment to lead the evolution of our Agent Experience product portfolio. This is a high-impact role where you'll define product strategy, own multi-year roadmaps, and deliver innovative solutions that enhance both customer and agent experiences. Working closely with the Head of Agent Experience, you'll bring together business, operational and technology teams to deliver meaningful change at scale, ensuring products remain aligned to customer needs, business priorities, and future growth ambitions. What You'll Be Doing as our Product Manager , you'll take ownership of the full product lifecycle, from defining the vision through to delivery and continuous improvement. Create and deliver a clear product vision and roadmap aligned to strategic business objectives. Lead the development and evolution of agent-facing products that deliver measurable value. Prioritise initiatives using customer insight, operational performance data and user feedback. Work across multiple product teams and all contact channels to identify opportunities, manage dependencies and drive innovation. Translate complex business challenges into practical, scalable product solutions. Drive adoption of new products and capabilities through effective change management and business readiness activities. Ensure products comply with Thames Water's security, data, digital, quality and Agile standards. Monitor product performance and continuously improve outcomes for agents, operational teams and customers. Influence senior stakeholders through clear, evidence-based recommendations and strategic thinking. Deputise for the Head of Agent Experience when required. You'll Work Closely With This role offers extensive visibility across the organisation, partnering with: Retail, Operations, Digital, Commercial and Data teams. Senior leaders and business stakeholders. Product Owners, Business SMEs and delivery teams. Change, transformation and customer experience specialists. You'll be equally comfortable presenting strategic roadmaps to senior stakeholders as you are collaborating with frontline teams and end users to understand challenges and identify opportunities for improvement. What You Should Bring to the Role Essential Experience Proven experience as a Product Manager or Senior Product Owner, owning product strategy, roadmaps and delivery. Experience within customer service, contact centre or operational environments. Experience leading cross-functional teams to deliver customer-focused products and business change. Strong stakeholder management and influencing skills, with the ability to build relationships and drive decision-making at all levels. Experience using customer insight, user research, operational data and feedback to prioritise product investment and improvements. Strong analytical and problem-solving skills, translating complex business challenges into practical and scalable solutions. Experience balancing customer, operational and commercial priorities to deliver measurable business value. A proactive, customer-focused mindset with a passion for innovation and continuous improvement. Essential Qualifications & Technical Skills Proven experience managing products within an Agile environment, including roadmap ownership and backlog prioritisation. Strong understanding of Agile delivery methodologies, including Scrum. Experience defining, measuring and tracking product performance and success metrics. Relevant qualification in Agile, Scrum, AgilePM, PRINCE2, APM or a related discipline. Degree-level qualification, or equivalent professional experience, in Business, Technology, Marketing or a related field. Desirable Experience Experience leading digital transformation, product innovation or large-scale change programmes. Experience assessing competitor products and identifying opportunities for improvement. Advanced analytical and problem-solving capabilities. Experience working with enterprise-scale digital products and technology platforms. Desirable Qualifications Additional certifications in Agile, Product Management, Project Management or Business Analysis. Base Location: Clearwater Court, Reading (RG1 8DB), with hybrid working. The role requires planned travel to our Kemble Court office in Reading and Newbridge Square in Swindon and occasional travel to London as needed. Hours: 36 hours per week What's in it for you? A starting salary of £65,000 and up to £75,000 per annum depending on skills and experience. 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Car Allowance. Annual Bonus. Private Medical Health Care. Performance-related pay plan directly linked to company performance measures and targets. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Senior QA Engineer - Nando's Point of Sale & Kitchen Management System (NPOS & NKMS) Overall Ambition Help shape the future of Nando's at-counter customer and employee experience by building quality into every stage of delivery. You'll play a key role in ensuring our Point of Sale and Kitchen Management platforms are reliable, accessible, performant and resilient for millions of customers and Nandocas across the globe. What We're Looking For We're looking for a Senior QA Engineer to join our passionate, lean, agile, fast-growing and evolving technology team on a permanent basis. You'll be an experienced QA professional who enjoys solving complex technical challenges and driving quality across every stage of the software development lifecycle. You'll take ownership of quality strategy across our Point of Sale and Kitchen Management products, combining hands-on hardware validation, modern testing practices and release governance to ensure exceptional customer and restaurant experiences. Living the Nando's Values As a Nandoca, you'll embody the values that make Nando's unique. Pride - Take ownership of your work, hold yourself to high standards and care deeply about delivering quality outcomes. Passion - Bring energy, curiosity and enthusiasm to solving problems and creating exceptional customer experiences. Courage - Challenge the status quo, embrace change and make informed decisions, even when faced with uncertainty. Integrity - Act with honesty, transparency and accountability in everything you do. Family - Collaborate openly, support your teammates and contribute to an inclusive environment where everyone can thrive. These values shape how we work together, make decisions and build technology that moves Nando's forward. The Role As a Senior QA Engineer, you'll define and lead the quality strategy across our Point of Sale and Kitchen Management platforms, ensuring every release meets the highest standards before reaching our restaurants. This is a hands-on senior role focused on quality engineering rather than simply writing automated tests. You'll own test planning, release validation, hardware testing, production quality and continuous improvement across multiple products. You'll work closely with Software Engineers, Product Managers and Technical Leads to ensure quality is built into every stage of delivery, balancing speed with stability as we deliver software to restaurants around the world. You'll enjoy reproducing complex production issues, validating software on physical hardware and identifying opportunities to improve our overall testing approach. You'll also champion modern QA practices, AI-assisted testing where appropriate and continuous improvement across the engineering organisation. About the Point of Sale & Kitchen Management Team Our mission is to transform the at-counter experience for both Customers and Nandocas by replacing legacy Point of Sale providers with a best-in-class platform built by Nando's. This is a largely greenfield programme that will become the backbone of Nando's ordering technology, integrating seamlessly with our digital ordering and Kitchen Management platforms. Although based in the UK, the platform supports restaurants globally across the UK, South Africa, Australia and the USA, creating exciting engineering challenges around localisation, configurability and operational resilience. Our software powers restaurant tills, kitchen displays, payment devices and ordering workflows where reliability is business critical. Every release directly impacts restaurant operations, making quality engineering fundamental to our success. Responsibilities Define and lead the quality strategy across our Point of Sale and Kitchen Management products. Design, execute and continuously improve comprehensive test plans for restaurant hardware and software. Perform hands-on manual validation across Windows and Android Point of Sale devices, kitchen screens, receipt printers and payment terminals. Own release validation activities and ensure production readiness before deployment. Monitor post-release stability and rapidly investigate, reproduce and resolve production issues. Work closely with Software Engineers to improve testability, quality and release confidence throughout development. Build and maintain automated testing using modern frameworks including Playwright and Maestro where appropriate. Support API, integration, end-to-end, accessibility, regression and performance testing activities. Contribute to test management using Testmo and help drive continuous improvements across our quality processes. Use monitoring, observability and production insights to improve platform reliability and customer experience. Champion accessibility, resilience and operational excellence as core engineering principles. Evaluate emerging technologies, including AI-assisted testing approaches, where they deliver measurable value. Skills & Experience Essential Significant experience leading QA strategy for modern web, desktop or mobile applications. Strong hands-on manual testing experience across physical Windows and Android hardware. Experience testing customer-facing or operational business-critical applications. Experience creating comprehensive test plans and release validation strategies. Strong understanding of functional, integration, regression, accessibility, API and performance testing. Experience with modern automation frameworks such as Playwright and/or Maestro. Experience testing Flutter applications. Familiarity with JSON payloads, API validation and backend integrations. Experience with test management platforms such as Testmo or similar. Excellent communication and stakeholder management skills. Experience working within Agile software development teams. Enthusiasm for embracing AI-assisted testing as part of the engineering workflow. Desirable Experience using BrowserStack or similar real-device testing platforms. Experience with visual regression tools such as Percy. Experience with LogRocket, Grafana or similar observability platforms. Exposure to performance testing tools such as k6 or Gatling. Experience working with Google Cloud Platform. Understanding of SQL databases and backend services. Experience working with restaurant technology, retail systems or hardware-integrated applications. You'll Be Collaborative, constructive and empathetic in how you work with others. Pragmatic in balancing quality, delivery speed and long-term maintainability. Passionate about creating reliable, accessible experiences for customers and restaurant teams. Comfortable influencing engineering teams without direct authority. Someone who leaves teams, products and engineering practices better than they found them. Everyone is Welcome At Nando's, everyone is welcome. Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando's. We're committed to creating an inclusive and respectful culture for all, including our existing and future Nandocas, partners and suppliers, customers and the communities we are part of. We deliberately work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform at their best throughout the recruitment process.

Leading UK Manufacturer are looking for a Head of Operations to lead one of their leading sites in the West Yorkshire area. This is a key leadership role, responsible for driving performance, strengthening processes, and bringing consistency, clarity and operational excellence across the site. You will take ownership of multiple business-critical functions and will lead and develop a team of direct reports, building capability, improving collaboration and ensuring the business is well aligned around shared priorities. This is a high-impact position for someone who can balance strategic thinking with hands-on leadership. The successful candidate will help stabilise operations, improve communication across teams, and create momentum through decisive management and strong commercial awareness. Role: Head of Operations Salary: up to £90,000 per annum + benefits Location: West Yorkshire Key Responsibilities for Head of Operations Lead day-to-day operational performance across multiple functions. Develop, coach, and support direct reports and wider team leaders. Improve supply chain, warehousing, project delivery, and customer service processes. Work closely with senior colleagues to implement best practice and operational change. Promote engagement, accountability, and clear communication across the business. Ensure health, safety, and compliance standards are consistently maintained. Support continuous improvement initiatives that strengthen quality, service, and efficiency. Requirements for the Head of Operations Proven senior leadership experience in manufacturing, production, or distribution. Strong understanding of supply chain and operational activities. Commercially astute, with the ability to make sound decisions in a fast-moving environment. Confident leading teams, managing change, and influencing at all levels. A clear communicator with a collaborative but decisive leadership style. Ideally experienced at General Manager or senior operations level This is an excellent opportunity for a Head of Operations looking to make a real difference in a business with strong foundations and significant scope to improve and develop a highly successful business further. Please apply online or contact Sandeep Dhillon for a confidential conversation. Technical Network recruits Engineers and Managers across automotive, aerospace, electrical/electronic, technology, energy, engineering, and manufacturing

About the job Job summary The Knowledge Analysis and Intelligence (KAI) Directorate is one of the Civil Service's largest analytical teams, with around 700 colleagues. We have access to a unique set of administrative data on individuals and businesses, allowing for some hugely exciting analysis. KAI provides analysis, research and statistics to support transformation, operational delivery and policy in HMRC, partnering with HM Treasury, the Office for Budget Responsibility and wider government. We have an excellent reputation within HMRC and with our wider stakeholders. Candidate Information Session Jonathan Athow and Alison Woodhouse will host a webinar on Thursday 6th August 2026, 13:00 - 13:45, for applicants to learn more about the role and KAI, Strategy & Policy Group, and HMRC. There will be time for questions, and we will also discuss the application process. Please register your interest here: Information Session Co-Director - KAI Job description KAI operates under two co-Directors, each with distinct portfolios. The co-Directors jointly lead the Directorate and report to Jonathan Athow, Director General of HMRC Strategy and Policy. There are opportunities for enterprise leadership, tackling cross-business challenges. You will have line management responsibility for KAI's compliance and HMRC operations facing teams, as well as the team responsible for research, evaluation, data and technology. Co-Directors will: Jointly lead the KAI Senior Leadership team as a high-performing team. Maintain and build KAI's high-quality outputs and professional standards Manage and maintain strong relationships with key customers / stakeholders across HMRC, operational, transformation and Corporate Finance teams, HM Treasury (including ministers), the Office for Budget Responsibility, the National Audit Office and Office for Statistics Regulation, and various Other Government Departments Set direction and ensure that KAI delivers a programme of analysis that delivers maximum value for stakeholders. Work collaboratively with other analytical directorates, to provide strong strategic leadership for analysis and professionalism in HMRC Implement and ensure rigorous prioritisation and strong work management practices, championing analysis, maintaining a highly skilled motivated and engaged workforce with a strong focus on quality assurance Use interpersonal and communication skills to land analysis with impact. Create a supportive and inclusive environment so that everyone in KAI can thrive. Be an active member of the Strategy and Policy SLT (collective decision-making, cross-group strategic alignment, and leadership of people, culture and delivery) and wider HMRC leadership community. Please see the candidate information pack for a full description of the role and KAI Directorate. Person specification The ideal candidate will have a proven track record of leading large analytical teams, driving innovation, and influencing government policy or the strategic direction of other large organisations, as well as a deep understanding of analytical methodologies and a passion for data-driven decision-making. Essential Criteria: Strategic Leadership: Demonstrated experience in leading and developing large analytical teams in an inclusive way, setting strategic direction, and driving innovation. Stakeholder Management: Proven ability to build and maintain strong relationships with senior stakeholders in large, complex organisations to influence policy and decision-making. Analytical Expertise: Deep understanding of analytical methodologies and techniques, with a track record of delivering high-quality research, analysis, and evaluation. Experience of practical application of these techniques to solve business / policy problems. Data and technology. Proven track record of driving strategic data capability improvements. Effective Communication: Ability to absorb analytical information quickly and communicate in a clear and credible way to influence decision making. Desirable Criteria: Knowledge of tax policy, administration and operations. Benefits Alongside your salary of £105,000, HM Revenue and Customs contributes £30,418 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. Feedback will only be provided if you attend an interview or assessment. This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise. As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above. Security Successful candidates must undergo a standard (or equivalent) criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Nigel Dominey Email : Recruitment team Email : Further information . click apply for full job details