People and Culture Manager Location: Hampshire (Office-based with flexibility as required) Salary: £50,000- £60,000 Build the future of people and culture in a business that's growing fast. Our client is an innovative manufacturer of hand protection solutions, recognised for its market-leading brand. Following the recent acquisition of another business, the business has grown to around 46 employees, with ambitious plans for continued expansion through both organic growth and future acquisitions. They are now looking for an experienced People and Culture Manager to partner with their CEO and leadership team, helping shape the next chapter of their people strategy. This isn't a traditional HR role. We're looking for someone who enjoys building capability, developing high-performing teams, embracing technology and creating a culture where people are supported to succeed while being held accountable for delivering results. The Opportunity This is a unique opportunity to inherit an established role with a structured handover before taking ownership of the function. Initially, you'll play a key role in successfully embedding their recent acquisition and supporting organisational change. From there, you'll lead the development of a modern, scalable HR function that supports an ambitious, growing business. You'll be trusted to influence senior leaders, coach managers, improve performance, modernise HR processes through AI and Dynamics 365, and ensure HR becomes a genuine commercial partner to the business. What You'll Be Doing Partner with the CEO and senior leadership team on all people-related strategy. Build a high-performance culture where managers confidently lead, coach and develop their teams. Design and embed an effective performance management framework that drives accountability and productivity. Support managers in handling employee relations matters fairly and confidently. Lead the people aspects of acquisitions, integration projects and organisational change. Take ownership of recruitment, onboarding and employer branding to attract exceptional talent. Coach and develop line managers, enabling them to take ownership of people management. Oversee HR operations, policies, compliance and HR systems. Drive continuous improvement by reducing administration through AI, automation and Dynamics 365. Requirements You'll be an experienced HR professional who enjoys working in a hands-on environment where no two days are the same. You'll combine warmth and approachability with the confidence to challenge constructively, influence senior stakeholders and make difficult decisions when required. We're looking for someone who has: Experience in a broad generalist HR role. Experience leading performance management and driving accountability. A strong commercial mindset and the ability to think strategically while remaining hands-on. Experience supporting organisational change, restructuring or business integration. Excellent coaching and relationship-building skills. The confidence to work independently while partnering closely with senior leadership. A genuine passion for developing people and building high-performing teams. Experience with HR systems such as BambooHR, Dynamics 365, AI-enabled HR processes or a manufacturing or industrial environment would be advantageous CIPD Level 5 qualification or above would also be advantageous Benefits Salary: £50,000 - £60,000 Company-wide bonus scheme Employer pension contribution of 4% 21 days annual leave, plus 8 bank holidays, birthday leave, and a charity day Death in service benefit Sick pay allowance (5 paid days per year) Specsavers eye test + £50 glasses voucher Strong investment in training and long-term development Monthly staff lunch provided Free parking & EV charging available
Aug 11, 2026
Full time
People and Culture Manager Location: Hampshire (Office-based with flexibility as required) Salary: £50,000- £60,000 Build the future of people and culture in a business that's growing fast. Our client is an innovative manufacturer of hand protection solutions, recognised for its market-leading brand. Following the recent acquisition of another business, the business has grown to around 46 employees, with ambitious plans for continued expansion through both organic growth and future acquisitions. They are now looking for an experienced People and Culture Manager to partner with their CEO and leadership team, helping shape the next chapter of their people strategy. This isn't a traditional HR role. We're looking for someone who enjoys building capability, developing high-performing teams, embracing technology and creating a culture where people are supported to succeed while being held accountable for delivering results. The Opportunity This is a unique opportunity to inherit an established role with a structured handover before taking ownership of the function. Initially, you'll play a key role in successfully embedding their recent acquisition and supporting organisational change. From there, you'll lead the development of a modern, scalable HR function that supports an ambitious, growing business. You'll be trusted to influence senior leaders, coach managers, improve performance, modernise HR processes through AI and Dynamics 365, and ensure HR becomes a genuine commercial partner to the business. What You'll Be Doing Partner with the CEO and senior leadership team on all people-related strategy. Build a high-performance culture where managers confidently lead, coach and develop their teams. Design and embed an effective performance management framework that drives accountability and productivity. Support managers in handling employee relations matters fairly and confidently. Lead the people aspects of acquisitions, integration projects and organisational change. Take ownership of recruitment, onboarding and employer branding to attract exceptional talent. Coach and develop line managers, enabling them to take ownership of people management. Oversee HR operations, policies, compliance and HR systems. Drive continuous improvement by reducing administration through AI, automation and Dynamics 365. Requirements You'll be an experienced HR professional who enjoys working in a hands-on environment where no two days are the same. You'll combine warmth and approachability with the confidence to challenge constructively, influence senior stakeholders and make difficult decisions when required. We're looking for someone who has: Experience in a broad generalist HR role. Experience leading performance management and driving accountability. A strong commercial mindset and the ability to think strategically while remaining hands-on. Experience supporting organisational change, restructuring or business integration. Excellent coaching and relationship-building skills. The confidence to work independently while partnering closely with senior leadership. A genuine passion for developing people and building high-performing teams. Experience with HR systems such as BambooHR, Dynamics 365, AI-enabled HR processes or a manufacturing or industrial environment would be advantageous CIPD Level 5 qualification or above would also be advantageous Benefits Salary: £50,000 - £60,000 Company-wide bonus scheme Employer pension contribution of 4% 21 days annual leave, plus 8 bank holidays, birthday leave, and a charity day Death in service benefit Sick pay allowance (5 paid days per year) Specsavers eye test + £50 glasses voucher Strong investment in training and long-term development Monthly staff lunch provided Free parking & EV charging available
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 11, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 11, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 11, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Aug 11, 2026
Full time
About the role In this role, you'll be the voice of BT for our small and medium business customers - building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them. You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet - and often exceed - your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation. You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The EE Retention Advisor plays a key role in retaining and growing our small and medium business customers. The role is a blend of inbound calls and/or outbound focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you will be doing Support inbound call volumes during busy periods and make outbound dialler calls in quieter times. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. What you'll need to succeed Essential Skills Communication & Active Listening - Able to build rapport, ask effective questions and clearly explain information. Demonstrates the ability to understand customer needs before recommending solutions. Resilience & Confidence in Challenging Conversations - Comfortable handling objections, customer concerns and difficult discussions. Remains professional and positive when working towards customer retention and business goals. Customer Focus with Commercial Awareness - Balances customer needs with business outcomes. Identifies opportunities to add value for customers while achieving retention and growth objectives. Desirable Skills Attention to Detail - Accurately records information and follows processes, policies and compliance requirements. Digital & System Skills - Comfortable learning and using multiple systems, CRM tools and digital applications. Problem Solving & Ownership - Takes responsibility for resolving customer issues and seeks appropriate support when required. Adaptability & Flexibility - Can switch between inbound and outbound activities and respond positively to changing business needs. Teamwork & Collaboration - Works effectively with colleagues, shares knowledge and contributes to a positive team culture. Influencing & Negotiation Skills - Able to guide conversations, address concerns and help customers make informed decisions. Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
We are seeking an experienced HR Business Partner to join a leading professional services organisation on a 12-month fixed-term contract, offering a salary of circa 90K plus benefits. Working within a partner-led environment, you will collaborate closely with Partners and senior leaders to deliver both strategic and operational HR support, helping to drive business performance, engagement, and organisational success. This role can be linked on a hybrid working basis to a Manchester, Bristol or Sheffield office. This is a broad HRBP role, offering the opportunity to influence people strategy while remaining hands-on in the delivery of key initiatives and business-critical people matters. Key responsibilities include: Acting as a trusted advisor to Partners and senior stakeholders. Developing and delivering people plans aligned to business objectives. Leading organisational change and transformation initiatives. Supporting talent, performance, succession, and reward processes. Using people data and insights to inform decision-making. Coaching and developing managers to enhance leadership capability. Supporting complex employee relations matters and leading a team of HR professionals. About You Significant HR Business Partnering experience within a complex environment. Strong commercial awareness and stakeholder management skills. Experience leading change and transformation programmes. Proven ability to operate at both strategic and operational levels. Strong leadership and relationship-building capability. CIPD qualification preferred.
Aug 11, 2026
Full time
We are seeking an experienced HR Business Partner to join a leading professional services organisation on a 12-month fixed-term contract, offering a salary of circa 90K plus benefits. Working within a partner-led environment, you will collaborate closely with Partners and senior leaders to deliver both strategic and operational HR support, helping to drive business performance, engagement, and organisational success. This role can be linked on a hybrid working basis to a Manchester, Bristol or Sheffield office. This is a broad HRBP role, offering the opportunity to influence people strategy while remaining hands-on in the delivery of key initiatives and business-critical people matters. Key responsibilities include: Acting as a trusted advisor to Partners and senior stakeholders. Developing and delivering people plans aligned to business objectives. Leading organisational change and transformation initiatives. Supporting talent, performance, succession, and reward processes. Using people data and insights to inform decision-making. Coaching and developing managers to enhance leadership capability. Supporting complex employee relations matters and leading a team of HR professionals. About You Significant HR Business Partnering experience within a complex environment. Strong commercial awareness and stakeholder management skills. Experience leading change and transformation programmes. Proven ability to operate at both strategic and operational levels. Strong leadership and relationship-building capability. CIPD qualification preferred.
Production Team Leader Plymouth 36,000 - 42,000 (including 20% shift allowance) 2 Shift - 6am - 2pm / 2pm - 10pm - Monday to Friday. Yolk Recruitment are partnered with this leading high-precision manufacturing business as they continue to grow. With a strong history of secure long term contracts the business has always offered security and the opportunity to develop in a well run, world class operation, manufacturing high quality components. In this role you will be responsible and accountable for all aspects of the management of the people, performance, quality and continuous improvement of your team. This includes a scorecard of measures including health & safety, operational performance, quality, productivity, efficiency, team development and engagement. You will report to the Production Manager and you are expected to exercise sound judgement in operational decision-making, escalate issues when appropriate, work collaboratively to ensure a consistent approach and excellent communication between Team Leaders and across shifts. You will collaborate effectively in a cross-functional capacity with key colleagues in departments such as Quality, Maintenance, Engineering and Planning to achieve business objectives. This is a shift role, working a 2 shift pattern, rotating weeks of 6am-2pm and 2pm-10pm. Overtime is available and the business offers a well-developed benefits package. This is what you'll be doing: Lead the team to achieve daily production, quality, productivity and performance targets. Monitor operational performance throughout the shift and implement recovery actions where targets are at risk. Plan, organise and prioritise manufacturing activities to ensure safe, compliant and efficient operations. Drive continuous improvement initiatives focused on productivity improvement, waste reduction and process optimisation. Promote and maintain Lean Manufacturing practices including standard work, SMED and flow optimisation. Lead, coach and develop team members through regular 1:1s, feedback, training and performance management. Ensure all team members operate in compliance with Health & Safety procedures, quality standards and company policies. Conduct investigations and manage people-related matters including performance, disciplinary and grievance processes where required. Collaborate effectively with other Team Leaders and cross-functional departments to achieve operational and business objectives. Support resource planning, onboarding, training and skills development to ensure the team is fully competent and capable. The experience you'll need in this role: Proven experience leading, motivating and developing high-performing teams within a manufacturing or production environment. Strong track record of achieving production, quality, productivity and people-related KPIs. Experience managing day-to-day operational performance and delivering against production plans and targets. Demonstrable experience implementing Lean Manufacturing and Continuous Improvement initiatives to improve efficiency and reduce waste. Experience using structured problem-solving techniques such as 5 Whys, 8D or similar methodologies. Sound understanding of Health & Safety policies, procedures and compliance within a manufacturing setting. Experience working cross-functionally with departments such as Quality, Engineering, Maintenance and Planning to achieve business objectives. Ability to make data-driven operational decisions, prioritise effectively and respond quickly to production issues. And this is what you'll get in return: Annual pay review 25 days + bank holidays 13% pension Life assurance Enhanced maternity/paternity leave Company sick pay policy Flexible benefits package Employee assistance program Are you up to the challenge? If you feel you have the skills, experience and passion to be successful in this CNC Setter/Operator role apply now! Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Aug 11, 2026
Full time
Production Team Leader Plymouth 36,000 - 42,000 (including 20% shift allowance) 2 Shift - 6am - 2pm / 2pm - 10pm - Monday to Friday. Yolk Recruitment are partnered with this leading high-precision manufacturing business as they continue to grow. With a strong history of secure long term contracts the business has always offered security and the opportunity to develop in a well run, world class operation, manufacturing high quality components. In this role you will be responsible and accountable for all aspects of the management of the people, performance, quality and continuous improvement of your team. This includes a scorecard of measures including health & safety, operational performance, quality, productivity, efficiency, team development and engagement. You will report to the Production Manager and you are expected to exercise sound judgement in operational decision-making, escalate issues when appropriate, work collaboratively to ensure a consistent approach and excellent communication between Team Leaders and across shifts. You will collaborate effectively in a cross-functional capacity with key colleagues in departments such as Quality, Maintenance, Engineering and Planning to achieve business objectives. This is a shift role, working a 2 shift pattern, rotating weeks of 6am-2pm and 2pm-10pm. Overtime is available and the business offers a well-developed benefits package. This is what you'll be doing: Lead the team to achieve daily production, quality, productivity and performance targets. Monitor operational performance throughout the shift and implement recovery actions where targets are at risk. Plan, organise and prioritise manufacturing activities to ensure safe, compliant and efficient operations. Drive continuous improvement initiatives focused on productivity improvement, waste reduction and process optimisation. Promote and maintain Lean Manufacturing practices including standard work, SMED and flow optimisation. Lead, coach and develop team members through regular 1:1s, feedback, training and performance management. Ensure all team members operate in compliance with Health & Safety procedures, quality standards and company policies. Conduct investigations and manage people-related matters including performance, disciplinary and grievance processes where required. Collaborate effectively with other Team Leaders and cross-functional departments to achieve operational and business objectives. Support resource planning, onboarding, training and skills development to ensure the team is fully competent and capable. The experience you'll need in this role: Proven experience leading, motivating and developing high-performing teams within a manufacturing or production environment. Strong track record of achieving production, quality, productivity and people-related KPIs. Experience managing day-to-day operational performance and delivering against production plans and targets. Demonstrable experience implementing Lean Manufacturing and Continuous Improvement initiatives to improve efficiency and reduce waste. Experience using structured problem-solving techniques such as 5 Whys, 8D or similar methodologies. Sound understanding of Health & Safety policies, procedures and compliance within a manufacturing setting. Experience working cross-functionally with departments such as Quality, Engineering, Maintenance and Planning to achieve business objectives. Ability to make data-driven operational decisions, prioritise effectively and respond quickly to production issues. And this is what you'll get in return: Annual pay review 25 days + bank holidays 13% pension Life assurance Enhanced maternity/paternity leave Company sick pay policy Flexible benefits package Employee assistance program Are you up to the challenge? If you feel you have the skills, experience and passion to be successful in this CNC Setter/Operator role apply now! Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
WORKING WITH US Harris Academy Beckenham is a happy, energetic and inclusive 11-18 academy which is widely recognised as one of the most successful and highest performing schools in Bromley. We retained our 'Outstanding' judgement in May 2023 following our previous 'Outstanding' inspection in June 2017. We are one of 52 schools in the country to retain this judgment. The academy is oversubscribed with 1,500 applicants applying each year for 180 places. The academy has a reputation of excellence, high standards of discipline and behaviour and a proven track record of academic success with outcomes significantly above national averages across all measures. In 2019 we were designated as a 'World Class' school because of the amazing work we do to develop students' skills, character and competencies which rival and compete with those students from the very best schools internationally. We have since been re-accredited in 2022, confirmation that our Academy is, and continues to be, World Class. To learn more about the culture and ethos of our academy, our impact within the community and what we can offer you, view our academy page via the "why work at" button. ABOUT THIS OPPORTUNITY We are looking for an outstanding individual to join Harris Academy Beckenham as Vice Principal. The post of Vice Principal is one that mirrors the role of the Principal, and the academy will support you as you aspire to Principalship. MAIN AREAS OF RESPONSIBILITY We are happy to negotiate individual responsibilities with you, but these could involve: Overseeing the strategic management of data, assessment and target setting (including reporting achievement data to governors and external bodies as required), working with the Principal to set challenging and aspirational whole academy targets. Leading on teaching, learning and assessment across the academy, providing the necessary Professional Learning opportunities to ensure the highest of standards are maintained in the classroom and in student outcomes. Leading on effective behaviour and inclusion, ensuring that the needs of all students are met within and beyond the classroom. As a member of the Academy Leadership Group, you will need to meet these general expectations: To collaborate to build and realise the shared vision of excellence and high standards To play a major role in determining strategy To contribute actively towards the formulation and implementation of all academy policies and procedures To agree challenging subject targets, and ensure rigorous monitoring, evaluation and review of progress towards these To ensure high quality teaching and learning in line managed faculties To manage delegated budgets effectively To attend academy leadership meetings To engage in the process of appointing new staff To participate in duties lunch/break/before and after school To contribute to assemblies To share in the management of student disciplinary incidents To actively participate in the monitoring, evaluation and review of teaching and learning in line managed faculties WHAT WE ARE LOKKING FOR We would like to hear from you if you have: QTS and a good undergraduate degree (or equivalent) Minimum of three years' experience at senior leadership level, at least once as a deputy/ Vice Principal Experience of delivering high quality INSET to teaching staff Proven success in raising achievement as a subject leader across at least two key stages Evidence of leading, supporting and managing others, both individuals and teams, ensuring high quality performance Successful experience of processes of monitoring, evaluation and review Good level of ICT skills and experience of how new technologies can be used to raise achievement Recent experience of involvement in innovative curriculum development Experience of presenting to a wide audience Ideas of how Language, Literacy and Numeracy can be used across the curriculum to raise standards Experience of embedding innovative strategies for improving teaching and learning in a whole school situation Experience of managing and implementing change successfully at whole school level Experience of using coaching as a model for ensuring on going professional development particularly with subject leaders WHAT WE CAN OFFER YOU Senior Leader Development With Harris, you will join a large network of likeminded senior leaders and have opportunities to learn from colleagues who are some of the best senior leaders in the country. Our senior leaders can benefit from tailored professional development programmes via the Harris Institute of Teaching and Leadership which will enable you to develop your pedagogy, leadership skills and drive school improvement. Supported by experienced mentors, you can access national professional qualifications and draw on expert knowledge from dedicated subject consultants who offer invaluable subject and curriculum insight. Flexible Working We are committed to fostering a positive and supportive working environment for our staff, recognising that achieving a balance between professional and personal responsibilities is essential. We understand that each individual's circumstances are unique, which is why we offer flexible working options that can be adapted to meet the needs of both the academy and our employees. Benefits In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Teachers Pension Scheme, a Wellbeing Cash Plan, Employee Assistance Programme, and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. APPLYING FOR THIS POSITION Thank you for your interest in this position. If you would like to discuss this opportunity, or to request a visit, please email the academy via the Why work page on harriscareers. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be help you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
Aug 11, 2026
Full time
WORKING WITH US Harris Academy Beckenham is a happy, energetic and inclusive 11-18 academy which is widely recognised as one of the most successful and highest performing schools in Bromley. We retained our 'Outstanding' judgement in May 2023 following our previous 'Outstanding' inspection in June 2017. We are one of 52 schools in the country to retain this judgment. The academy is oversubscribed with 1,500 applicants applying each year for 180 places. The academy has a reputation of excellence, high standards of discipline and behaviour and a proven track record of academic success with outcomes significantly above national averages across all measures. In 2019 we were designated as a 'World Class' school because of the amazing work we do to develop students' skills, character and competencies which rival and compete with those students from the very best schools internationally. We have since been re-accredited in 2022, confirmation that our Academy is, and continues to be, World Class. To learn more about the culture and ethos of our academy, our impact within the community and what we can offer you, view our academy page via the "why work at" button. ABOUT THIS OPPORTUNITY We are looking for an outstanding individual to join Harris Academy Beckenham as Vice Principal. The post of Vice Principal is one that mirrors the role of the Principal, and the academy will support you as you aspire to Principalship. MAIN AREAS OF RESPONSIBILITY We are happy to negotiate individual responsibilities with you, but these could involve: Overseeing the strategic management of data, assessment and target setting (including reporting achievement data to governors and external bodies as required), working with the Principal to set challenging and aspirational whole academy targets. Leading on teaching, learning and assessment across the academy, providing the necessary Professional Learning opportunities to ensure the highest of standards are maintained in the classroom and in student outcomes. Leading on effective behaviour and inclusion, ensuring that the needs of all students are met within and beyond the classroom. As a member of the Academy Leadership Group, you will need to meet these general expectations: To collaborate to build and realise the shared vision of excellence and high standards To play a major role in determining strategy To contribute actively towards the formulation and implementation of all academy policies and procedures To agree challenging subject targets, and ensure rigorous monitoring, evaluation and review of progress towards these To ensure high quality teaching and learning in line managed faculties To manage delegated budgets effectively To attend academy leadership meetings To engage in the process of appointing new staff To participate in duties lunch/break/before and after school To contribute to assemblies To share in the management of student disciplinary incidents To actively participate in the monitoring, evaluation and review of teaching and learning in line managed faculties WHAT WE ARE LOKKING FOR We would like to hear from you if you have: QTS and a good undergraduate degree (or equivalent) Minimum of three years' experience at senior leadership level, at least once as a deputy/ Vice Principal Experience of delivering high quality INSET to teaching staff Proven success in raising achievement as a subject leader across at least two key stages Evidence of leading, supporting and managing others, both individuals and teams, ensuring high quality performance Successful experience of processes of monitoring, evaluation and review Good level of ICT skills and experience of how new technologies can be used to raise achievement Recent experience of involvement in innovative curriculum development Experience of presenting to a wide audience Ideas of how Language, Literacy and Numeracy can be used across the curriculum to raise standards Experience of embedding innovative strategies for improving teaching and learning in a whole school situation Experience of managing and implementing change successfully at whole school level Experience of using coaching as a model for ensuring on going professional development particularly with subject leaders WHAT WE CAN OFFER YOU Senior Leader Development With Harris, you will join a large network of likeminded senior leaders and have opportunities to learn from colleagues who are some of the best senior leaders in the country. Our senior leaders can benefit from tailored professional development programmes via the Harris Institute of Teaching and Leadership which will enable you to develop your pedagogy, leadership skills and drive school improvement. Supported by experienced mentors, you can access national professional qualifications and draw on expert knowledge from dedicated subject consultants who offer invaluable subject and curriculum insight. Flexible Working We are committed to fostering a positive and supportive working environment for our staff, recognising that achieving a balance between professional and personal responsibilities is essential. We understand that each individual's circumstances are unique, which is why we offer flexible working options that can be adapted to meet the needs of both the academy and our employees. Benefits In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Teachers Pension Scheme, a Wellbeing Cash Plan, Employee Assistance Programme, and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. APPLYING FOR THIS POSITION Thank you for your interest in this position. If you would like to discuss this opportunity, or to request a visit, please email the academy via the Why work page on harriscareers. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be help you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
HR & People Operations Manager, VC-backed Tech Start-up, London (4 days in London/1 day WFH), £75-£85k + Bonus + Private medical + Benefits Want to build the people function of an ambitious technology company from the ground up? A well-funded, VC-backed technology company is building a Real Time logistics and decision intelligence platform. Following several years of research and development, the business is now entering a significant period of commercial delivery and growth. The London team is small today, with engineering, QA and data hiring already underway and plans to grow significantly over the next 24 months. The next step is putting the recruitment; people processes and culture in place to support that growth. Reporting to the COO, you will take ownership of HR & Business ops. You will improve how the company recruits and assesses people, build fantastic onboarding, develop the employee life cycle and coach managers on feedback, performance and line management, to improve employee experience and retention, alongside project work with the COO for Business Operations It is a role for someone comfortable working where things are not defined yet. You will bring structure without unnecessary bureaucracy and proactively understand what the business and its people need. Largely what you'll be doing Owning recruitment and improving how people are hired and assessed Working with the leadership team to plan who needs to be hired, and when Building a strong onboarding experience for new starters Coaching managers on feedback, performance and good line management Helping build and maintain the company culture as the team grows Putting practical processes in place around development, retention and offboarding Improving communication and feedback across the business Building the HR policies and people processes needed as the company grows Supporting wider business operations and improving the processes that keep things running smoothly Experience building HR or People Operations within a start-up or high-growth technology environment will be needed, particularly if you are comfortable creating processes from scratch This is an opportunity to join a business early and play a defining role in the people and culture behind its growth.
Aug 11, 2026
Full time
HR & People Operations Manager, VC-backed Tech Start-up, London (4 days in London/1 day WFH), £75-£85k + Bonus + Private medical + Benefits Want to build the people function of an ambitious technology company from the ground up? A well-funded, VC-backed technology company is building a Real Time logistics and decision intelligence platform. Following several years of research and development, the business is now entering a significant period of commercial delivery and growth. The London team is small today, with engineering, QA and data hiring already underway and plans to grow significantly over the next 24 months. The next step is putting the recruitment; people processes and culture in place to support that growth. Reporting to the COO, you will take ownership of HR & Business ops. You will improve how the company recruits and assesses people, build fantastic onboarding, develop the employee life cycle and coach managers on feedback, performance and line management, to improve employee experience and retention, alongside project work with the COO for Business Operations It is a role for someone comfortable working where things are not defined yet. You will bring structure without unnecessary bureaucracy and proactively understand what the business and its people need. Largely what you'll be doing Owning recruitment and improving how people are hired and assessed Working with the leadership team to plan who needs to be hired, and when Building a strong onboarding experience for new starters Coaching managers on feedback, performance and good line management Helping build and maintain the company culture as the team grows Putting practical processes in place around development, retention and offboarding Improving communication and feedback across the business Building the HR policies and people processes needed as the company grows Supporting wider business operations and improving the processes that keep things running smoothly Experience building HR or People Operations within a start-up or high-growth technology environment will be needed, particularly if you are comfortable creating processes from scratch This is an opportunity to join a business early and play a defining role in the people and culture behind its growth.
HR Advisor (Employee Relations) 12-Month Fixed-Term Contract Full-Time Hybrid Working An excellent opportunity has arisen for an experienced HR Advisor to join a collaborative HR team, providing expert employee relations support across a diverse organisation. The successful candidate will deliver professional, pragmatic advice to managers on a wide range of people matters, ensuring compliance with employment legislation, organisational policies and best practice. This role is ideal for an HR professional who enjoys managing a varied caseload and building strong relationships with stakeholders. Key Responsibilities Provide expert advice and guidance on employee relations matters. Manage a varied caseload including disciplinary, grievance, sickness absence, capability, performance, probation, flexible working and dignity at work cases. Support and coach managers through formal HR processes, ensuring fair and consistent outcomes. Conduct and support workplace investigations, preparing reports and recommendations where appropriate. Attend formal meetings and hearings, providing procedural guidance and support. Draft HR correspondence including investigation invitations, outcome letters, warnings and appeal documentation. Support informal resolution of workplace issues and conflict where appropriate. Advise on employment legislation and the practical application of HR policies and procedures. Support organisational change initiatives, including restructures, redeployment and redundancy processes. Assist with employment tribunal preparation and liaise with external legal advisers when required. Analyse employee relations trends and contribute to the development of policies, procedures and manager guidance materials. Support wider HR projects and continuous improvement initiatives. Maintain accurate and confidential employee records in line with data protection requirements. About You To be successful in this role, you will have: CIPD qualification, part qualification or equivalent HR experience. Strong knowledge of UK employment law and employee relations best practice. Proven experience managing a broad employee relations caseload. Experience advising managers on disciplinary, grievance, capability, performance and absence management issues. Experience conducting or supporting workplace investigations. Excellent communication, coaching and stakeholder management skills. Strong report writing and letter drafting abilities. The ability to interpret legislation and apply policy pragmatically. Excellent organisational skills and the ability to manage competing priorities. A professional, resilient and solutions-focused approach. The ability to handle sensitive and confidential matters with discretion. Desirable Experience Organisational change and restructuring projects. Working with trade unions or employee representative groups. Job evaluation methodologies. Experience using HR systems within a complex organisation. Benefits This role offers the opportunity to work within a supportive HR function, gain exposure to a broad range of employee relations matters and contribute to meaningful people initiatives while continuing to develop your HR career. Contract: 12-Month Fixed-Term Contract Hours: Full-Time Working Pattern: Hybrid/Flexible Working Available Salary: Competitive, dependent on experience
Aug 11, 2026
Full time
HR Advisor (Employee Relations) 12-Month Fixed-Term Contract Full-Time Hybrid Working An excellent opportunity has arisen for an experienced HR Advisor to join a collaborative HR team, providing expert employee relations support across a diverse organisation. The successful candidate will deliver professional, pragmatic advice to managers on a wide range of people matters, ensuring compliance with employment legislation, organisational policies and best practice. This role is ideal for an HR professional who enjoys managing a varied caseload and building strong relationships with stakeholders. Key Responsibilities Provide expert advice and guidance on employee relations matters. Manage a varied caseload including disciplinary, grievance, sickness absence, capability, performance, probation, flexible working and dignity at work cases. Support and coach managers through formal HR processes, ensuring fair and consistent outcomes. Conduct and support workplace investigations, preparing reports and recommendations where appropriate. Attend formal meetings and hearings, providing procedural guidance and support. Draft HR correspondence including investigation invitations, outcome letters, warnings and appeal documentation. Support informal resolution of workplace issues and conflict where appropriate. Advise on employment legislation and the practical application of HR policies and procedures. Support organisational change initiatives, including restructures, redeployment and redundancy processes. Assist with employment tribunal preparation and liaise with external legal advisers when required. Analyse employee relations trends and contribute to the development of policies, procedures and manager guidance materials. Support wider HR projects and continuous improvement initiatives. Maintain accurate and confidential employee records in line with data protection requirements. About You To be successful in this role, you will have: CIPD qualification, part qualification or equivalent HR experience. Strong knowledge of UK employment law and employee relations best practice. Proven experience managing a broad employee relations caseload. Experience advising managers on disciplinary, grievance, capability, performance and absence management issues. Experience conducting or supporting workplace investigations. Excellent communication, coaching and stakeholder management skills. Strong report writing and letter drafting abilities. The ability to interpret legislation and apply policy pragmatically. Excellent organisational skills and the ability to manage competing priorities. A professional, resilient and solutions-focused approach. The ability to handle sensitive and confidential matters with discretion. Desirable Experience Organisational change and restructuring projects. Working with trade unions or employee representative groups. Job evaluation methodologies. Experience using HR systems within a complex organisation. Benefits This role offers the opportunity to work within a supportive HR function, gain exposure to a broad range of employee relations matters and contribute to meaningful people initiatives while continuing to develop your HR career. Contract: 12-Month Fixed-Term Contract Hours: Full-Time Working Pattern: Hybrid/Flexible Working Available Salary: Competitive, dependent on experience
Elevation Recruitment Group are delighted to be supporting a leading global manufacturing organisation in the search for a Plant Quality Lead to join their Birmingham-based operation. This is a pivotal leadership role, offering the opportunity to shape quality strategy, drive continuous improvement, and lead a team of Quality Engineers within a highly regulated manufacturing environment. Working closely with senior leadership, you will play a key role in ensuring customer expectations, operational excellence, and quality standards are consistently achieved. As Plant Quality Lead, you will be a key member of the Plant Senior Management Team, responsible for leading all plant-based quality assurance activities and championing a culture of quality throughout the business. You will oversee a team of six direct reports, driving quality performance, customer satisfaction, compliance, and continuous improvement initiatives across the site. Key Responsibilities Lead and manage the plant Quality Engineering team, providing coaching, development, and performance management. Partner with operational and engineering teams to ensure customer requirements are fully understood and embedded within manufacturing processes. Drive continuous improvement of the Quality Management System (QMS). Lead the implementation and ongoing management of APQP and PPAP methodologies, including revalidation activities. Review and approve 8D investigations, ensuring effective root cause analysis and corrective actions are completed. Lead customer escape and near-miss investigations, driving robust containment and prevention measures. Lead customer visits, audits, and quality reviews. Facilitate cross-functional quality meetings and management-level Gemba walks. Support site-wide quality engagement initiatives and help foster a strong quality culture. Deputise for the Head of Quality when required. About You We are seeking an experienced quality professional with strong leadership capability and a proven track record within a manufacturing environment. Essential Requirements Experience in a senior quality, quality assurance, or quality engineering role within manufacturing. Previous experience leading and developing teams. Excellent problem-solving and root cause analysis skills. Ability to influence at all levels of an organisation and drive cultural change. Experience of APQP, PPAP, PFMEA, and advanced quality planning tools. Experience within aerospace, automotive, metals, or other highly regulated manufacturing sectors. For more information or to apply, please contact Elevation Recruitment Group in confidence.
Aug 11, 2026
Full time
Elevation Recruitment Group are delighted to be supporting a leading global manufacturing organisation in the search for a Plant Quality Lead to join their Birmingham-based operation. This is a pivotal leadership role, offering the opportunity to shape quality strategy, drive continuous improvement, and lead a team of Quality Engineers within a highly regulated manufacturing environment. Working closely with senior leadership, you will play a key role in ensuring customer expectations, operational excellence, and quality standards are consistently achieved. As Plant Quality Lead, you will be a key member of the Plant Senior Management Team, responsible for leading all plant-based quality assurance activities and championing a culture of quality throughout the business. You will oversee a team of six direct reports, driving quality performance, customer satisfaction, compliance, and continuous improvement initiatives across the site. Key Responsibilities Lead and manage the plant Quality Engineering team, providing coaching, development, and performance management. Partner with operational and engineering teams to ensure customer requirements are fully understood and embedded within manufacturing processes. Drive continuous improvement of the Quality Management System (QMS). Lead the implementation and ongoing management of APQP and PPAP methodologies, including revalidation activities. Review and approve 8D investigations, ensuring effective root cause analysis and corrective actions are completed. Lead customer escape and near-miss investigations, driving robust containment and prevention measures. Lead customer visits, audits, and quality reviews. Facilitate cross-functional quality meetings and management-level Gemba walks. Support site-wide quality engagement initiatives and help foster a strong quality culture. Deputise for the Head of Quality when required. About You We are seeking an experienced quality professional with strong leadership capability and a proven track record within a manufacturing environment. Essential Requirements Experience in a senior quality, quality assurance, or quality engineering role within manufacturing. Previous experience leading and developing teams. Excellent problem-solving and root cause analysis skills. Ability to influence at all levels of an organisation and drive cultural change. Experience of APQP, PPAP, PFMEA, and advanced quality planning tools. Experience within aerospace, automotive, metals, or other highly regulated manufacturing sectors. For more information or to apply, please contact Elevation Recruitment Group in confidence.
Store Manager Watford Up to £38,000 + Bonus Leading Retail Brand Ready to lead a high-profile store and shape the future of retail? Zachary Daniels Retail Recruitment is proud to partner with a market-leading retailer in the search for a n exceptional Store Manager in Watford. With a competitive salary, strong benefits and strong career progression, this is a fantastic opportunity to take your next step in retail leadership . About the Role: As Store Manager, you'll be at the heart of the store's success by driving performance, leading a high-energy team and delivering an outstanding customer experience. This is a role for a hands-on, commercially focused leader who thrives in a fast-paced retail environment. Key Responsibilities: Deliver exceptional customer service and drive brand loyalty. Lead, coach, and inspire a team to achieve sales and service goals. Manage store operations efficiently, including stock, rotas and merchandising. Maintain the highest standards of compliance, health & safety and store presentation. Analyse sales data, monitor trends and respond quickly to market opportunities. Consistently hit and exceed KPIs and commercial targets. What We're Looking For: Experience as a Store Manager, Branch Manager or General Manager Strong people leadership skills and a proven ability to build high-performing teams. Excellent commercial acumen and ability to drive store profitability. A customer-first mindset with a passion for retail and team development. What's on Offer: Salary up to £38,000 per year, with regular reviews based on performance. Long-term career progression with a well-known and respected brand. Join a dynamic, supportive business culture that values its people. Apply Now If you're a motivated, passionate retail leader ready to make your mark in a high-profile store, we want to hear from you! Apply with your latest CV today and one of our specialist consultants will be in touch. BH36997
Aug 11, 2026
Full time
Store Manager Watford Up to £38,000 + Bonus Leading Retail Brand Ready to lead a high-profile store and shape the future of retail? Zachary Daniels Retail Recruitment is proud to partner with a market-leading retailer in the search for a n exceptional Store Manager in Watford. With a competitive salary, strong benefits and strong career progression, this is a fantastic opportunity to take your next step in retail leadership . About the Role: As Store Manager, you'll be at the heart of the store's success by driving performance, leading a high-energy team and delivering an outstanding customer experience. This is a role for a hands-on, commercially focused leader who thrives in a fast-paced retail environment. Key Responsibilities: Deliver exceptional customer service and drive brand loyalty. Lead, coach, and inspire a team to achieve sales and service goals. Manage store operations efficiently, including stock, rotas and merchandising. Maintain the highest standards of compliance, health & safety and store presentation. Analyse sales data, monitor trends and respond quickly to market opportunities. Consistently hit and exceed KPIs and commercial targets. What We're Looking For: Experience as a Store Manager, Branch Manager or General Manager Strong people leadership skills and a proven ability to build high-performing teams. Excellent commercial acumen and ability to drive store profitability. A customer-first mindset with a passion for retail and team development. What's on Offer: Salary up to £38,000 per year, with regular reviews based on performance. Long-term career progression with a well-known and respected brand. Join a dynamic, supportive business culture that values its people. Apply Now If you're a motivated, passionate retail leader ready to make your mark in a high-profile store, we want to hear from you! Apply with your latest CV today and one of our specialist consultants will be in touch. BH36997
Financial Controller Future Directions CIC Chadderton £60,000-£65,000 DOE Office-based Some Financial Controller roles operate at arm s length from the detail. This is not one of them. Future Directions CIC is looking for a hands-on Financial Controller who can keep the organisation s core accounting and payroll cycles running reliably while helping to modernise its systems, develop its people and improve the financial insight available to managers. This is an opportunity to make a visible difference within a values-led organisation that supports people with learning disabilities. You will work closely with the Director of Finance and lead the finance and payroll teams through an important period of development and change. The Opportunity The role has three immediate priorities: Taking ownership of month end and ensuring accurate, timely and well-controlled management accounts. Leading the finance and payroll contribution to the implementation of Sona, Future Directions new workforce management and payroll system. Continuing to nurture and develop a committed but relatively junior finance and payroll team. You will also: Lead the preparation of annual accounts and coordinate the statutory audit. Oversee Accounts Payable, Sales Ledger, credit control, Cash and Bank, and payroll. Improve management information and provide clearer insight into the performance of individual services and contracts. Work with operational managers, HR and business development colleagues on staffing costs, forecasts, contract uplifts, deferred income, costing and service-level analysis. Strengthen financial procedures, system controls and business continuity. Identify opportunities to automate manual processes and simplify how the finance team works. Help shape the future finance systems roadmap, including the organisation s longer-term move away from Sage 50. Coach, delegate to and develop colleagues, creating a stronger and more resilient team. About You You will be a rounded finance professional who combines technical credibility with a willingness to roll up your sleeves. You are likely to bring: End-to-end ownership of month end and management accounts within an SME, charity, social enterprise or similarly operational organisation. Experience of implementing or significantly improving a finance, payroll, workforce or other business-critical system. financial information into useful operational and contract insight. Strong Excel, financial systems and data-handling skills. A calm, resilient and organised approach to competing deadlines. A fully qualified ACA, ACCA or CIMA accountant would be preferred You will need an inclusive approach towards people with learning disabilities, autism and other complex support needs and a genuine commitment to the mission, values and strategic direction of Future Directions CIC. What s on Offer? Salary of £60,000-£65,000, depending on experience and qualifications. 25 days annual leave plus bank holidays. NEST workplace pension. A visible and influential role working closely with the Director of Finance. The opportunity to lead a major workforce management and payroll transformation. A broad remit spanning financial control, payroll, systems, people development and business insight. Scope to develop your contribution as the organisation and finance function continue to evolve. The position is based just off the M60 Junction at Chadderton and is an office-based role. If you are looking for a role where you can combine hands-on financial control with meaningful systems change and people development, we would be pleased to hear from you. Apply now or contact Bayman Atkinson Smythe for a confidential conversation. This vacancy is being managed exclusively by Bayman Atkinson Smythe on a retained basis. We respectfully request that any third-party approaches or candidate submissions are directed to us. Unsolicited CVs sent directly to the client will not be accepted and will be forwarded to our retained consultant Claire Bayman.
Aug 11, 2026
Full time
Financial Controller Future Directions CIC Chadderton £60,000-£65,000 DOE Office-based Some Financial Controller roles operate at arm s length from the detail. This is not one of them. Future Directions CIC is looking for a hands-on Financial Controller who can keep the organisation s core accounting and payroll cycles running reliably while helping to modernise its systems, develop its people and improve the financial insight available to managers. This is an opportunity to make a visible difference within a values-led organisation that supports people with learning disabilities. You will work closely with the Director of Finance and lead the finance and payroll teams through an important period of development and change. The Opportunity The role has three immediate priorities: Taking ownership of month end and ensuring accurate, timely and well-controlled management accounts. Leading the finance and payroll contribution to the implementation of Sona, Future Directions new workforce management and payroll system. Continuing to nurture and develop a committed but relatively junior finance and payroll team. You will also: Lead the preparation of annual accounts and coordinate the statutory audit. Oversee Accounts Payable, Sales Ledger, credit control, Cash and Bank, and payroll. Improve management information and provide clearer insight into the performance of individual services and contracts. Work with operational managers, HR and business development colleagues on staffing costs, forecasts, contract uplifts, deferred income, costing and service-level analysis. Strengthen financial procedures, system controls and business continuity. Identify opportunities to automate manual processes and simplify how the finance team works. Help shape the future finance systems roadmap, including the organisation s longer-term move away from Sage 50. Coach, delegate to and develop colleagues, creating a stronger and more resilient team. About You You will be a rounded finance professional who combines technical credibility with a willingness to roll up your sleeves. You are likely to bring: End-to-end ownership of month end and management accounts within an SME, charity, social enterprise or similarly operational organisation. Experience of implementing or significantly improving a finance, payroll, workforce or other business-critical system. financial information into useful operational and contract insight. Strong Excel, financial systems and data-handling skills. A calm, resilient and organised approach to competing deadlines. A fully qualified ACA, ACCA or CIMA accountant would be preferred You will need an inclusive approach towards people with learning disabilities, autism and other complex support needs and a genuine commitment to the mission, values and strategic direction of Future Directions CIC. What s on Offer? Salary of £60,000-£65,000, depending on experience and qualifications. 25 days annual leave plus bank holidays. NEST workplace pension. A visible and influential role working closely with the Director of Finance. The opportunity to lead a major workforce management and payroll transformation. A broad remit spanning financial control, payroll, systems, people development and business insight. Scope to develop your contribution as the organisation and finance function continue to evolve. The position is based just off the M60 Junction at Chadderton and is an office-based role. If you are looking for a role where you can combine hands-on financial control with meaningful systems change and people development, we would be pleased to hear from you. Apply now or contact Bayman Atkinson Smythe for a confidential conversation. This vacancy is being managed exclusively by Bayman Atkinson Smythe on a retained basis. We respectfully request that any third-party approaches or candidate submissions are directed to us. Unsolicited CVs sent directly to the client will not be accepted and will be forwarded to our retained consultant Claire Bayman.
Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. We are on the lookout for passionate Group Exercise Instructors to lead engaging and dynamic classes. At David Lloyd Clubs we offer a diverse timetable of exercise classes, and are looking for instructors to lead Yoga, Reformer, Pilates, Dance and Aqua, alongside our exclusive six Signature Classes: BLAZE - high-intensity strength, cardio & combat training SPIRIT - a fusion of yoga and Pilates, choreographed to music CYCLONE - performance-focused indoor cycling RHYTHM - ride to the beat for a music-fuelled cycling experience IGN1TE - a choreographed, cardio-based workout BATTLEBOX - full-body outdoor functional fitness All of our signature classes come with bespoke, CIMSPA-accredited training and ongoing coaching. See them in action here: (url removed) We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential. Some of our perks: Ongoing CIMSPA-accredited training in all of our Signature Products Ability to teach multiple classes in one location First-class, purpose-built studios Opportunities for career growth (master trainer, career transitions) Franchise membership Food and Beverage Discount About you : As a Group Exercise Instructor: Please be aware, you must hold a Level 2 or 3 CIMSPA qualification to apply for this role Registered self-employed, with Public Liability Insurance for 2 million. Be able to adapt to all fitness levels and abilities You will have a passionate about health and fitness and able to support and inspire our members achieve their goals. Have overall great communication and interaction skills Be self-driven with a positive outlook Have a passion about customer service. Auditions to be held at David Lloyd Bromsgrove on Saturday 8th August Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!
Aug 11, 2026
Full time
Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. We are on the lookout for passionate Group Exercise Instructors to lead engaging and dynamic classes. At David Lloyd Clubs we offer a diverse timetable of exercise classes, and are looking for instructors to lead Yoga, Reformer, Pilates, Dance and Aqua, alongside our exclusive six Signature Classes: BLAZE - high-intensity strength, cardio & combat training SPIRIT - a fusion of yoga and Pilates, choreographed to music CYCLONE - performance-focused indoor cycling RHYTHM - ride to the beat for a music-fuelled cycling experience IGN1TE - a choreographed, cardio-based workout BATTLEBOX - full-body outdoor functional fitness All of our signature classes come with bespoke, CIMSPA-accredited training and ongoing coaching. See them in action here: (url removed) We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential. Some of our perks: Ongoing CIMSPA-accredited training in all of our Signature Products Ability to teach multiple classes in one location First-class, purpose-built studios Opportunities for career growth (master trainer, career transitions) Franchise membership Food and Beverage Discount About you : As a Group Exercise Instructor: Please be aware, you must hold a Level 2 or 3 CIMSPA qualification to apply for this role Registered self-employed, with Public Liability Insurance for 2 million. Be able to adapt to all fitness levels and abilities You will have a passionate about health and fitness and able to support and inspire our members achieve their goals. Have overall great communication and interaction skills Be self-driven with a positive outlook Have a passion about customer service. Auditions to be held at David Lloyd Bromsgrove on Saturday 8th August Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!
People Partner (Employee Relations) - South East £55,000 + £6,000 car allowance Permanent 4 days on site, 1 day from home A large regulated infrastructure business is recruiting a People Partner to support its operational teams in the South East. This is a hands-on, ER-led generalist role. You'll own live casework, coach managers to handle routine issues themselves, and free up the Senior People Partners to focus on strategic work. It suits someone who wants operational breadth rather than a policy-writing seat. The role Manage ER cases end to end - grievance, disciplinary, performance, absence Advise and coach managers on policy, procedure and employment law compliance Reduce case volume through early intervention rather than reactive firefighting Design and deliver manager training on performance and absence management Run performance reviews with apprentices and identify wider training needs Support Senior People Partners on restructure and change projects Maintain accurate people data and produce team reporting (GDPR-compliant) What you'll need Background as an HR Advisor, ER Specialist or People Partner Solid employment law knowledge and live casework experience Track record advising and influencing senior operational stakeholders Experience building and delivering manager training Exposure to organisational change Commercial, numerate, and comfortable with shifting priorities CIPD Level 5 or above, or equivalent experience On offer Competitive pension, £6k car allowance, bonus scheme, BUPA healthcare, enhanced maternity/paternity pay, life assurance, holiday purchase and cycle to work Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Aug 11, 2026
Full time
People Partner (Employee Relations) - South East £55,000 + £6,000 car allowance Permanent 4 days on site, 1 day from home A large regulated infrastructure business is recruiting a People Partner to support its operational teams in the South East. This is a hands-on, ER-led generalist role. You'll own live casework, coach managers to handle routine issues themselves, and free up the Senior People Partners to focus on strategic work. It suits someone who wants operational breadth rather than a policy-writing seat. The role Manage ER cases end to end - grievance, disciplinary, performance, absence Advise and coach managers on policy, procedure and employment law compliance Reduce case volume through early intervention rather than reactive firefighting Design and deliver manager training on performance and absence management Run performance reviews with apprentices and identify wider training needs Support Senior People Partners on restructure and change projects Maintain accurate people data and produce team reporting (GDPR-compliant) What you'll need Background as an HR Advisor, ER Specialist or People Partner Solid employment law knowledge and live casework experience Track record advising and influencing senior operational stakeholders Experience building and delivering manager training Exposure to organisational change Commercial, numerate, and comfortable with shifting priorities CIPD Level 5 or above, or equivalent experience On offer Competitive pension, £6k car allowance, bonus scheme, BUPA healthcare, enhanced maternity/paternity pay, life assurance, holiday purchase and cycle to work Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Overview As Solus and Direct Line Auto Services come together as one team, we are growing our capability to support increased volumes and a wider range of services. The Vehicle Recovery and Movement Lead is a key role that provides first line leadership across our recovery and transportation operations, making sure our vehicles, drivers and processes run safely, efficiently and in line with legislation. You will shape how we manage vehicle recovery and movement across multiple sites, develop best practice, and drive improvements that help us continue delivering great service to our customers. Responsibilities Lead, coach and support a dispersed team, creating a positive culture and high standards across day-to-day operations Work with the Mobility and Insurance Manager to design, implement and monitor efficient systems for vehicle recovery and transportation Manage risk by delivering robust driver and vehicle audits and ensuring up-to-date compliance with all legislative requirements Plan and oversee maintenance schedules to minimise downtime of recovery vehicles Build effective relationships with operational stakeholders to support pricing, service quality and continuous improvement Maintain a central register of contracts, pricing and related documents Ensure all policies, procedures and procurement practices are followed Support wider business projects and collaboration across functions Qualifications Experience in multi-site vehicle recovery or transportation operations Strong organisational and influencing skills Ability to lead teams remotely and on site Clear communication skills, both written and verbal Confidence in identifying risks and making sound operational decisions Analytical and problem-solving skills Flexibility to travel to different locations as needed Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Aug 11, 2026
Full time
Overview As Solus and Direct Line Auto Services come together as one team, we are growing our capability to support increased volumes and a wider range of services. The Vehicle Recovery and Movement Lead is a key role that provides first line leadership across our recovery and transportation operations, making sure our vehicles, drivers and processes run safely, efficiently and in line with legislation. You will shape how we manage vehicle recovery and movement across multiple sites, develop best practice, and drive improvements that help us continue delivering great service to our customers. Responsibilities Lead, coach and support a dispersed team, creating a positive culture and high standards across day-to-day operations Work with the Mobility and Insurance Manager to design, implement and monitor efficient systems for vehicle recovery and transportation Manage risk by delivering robust driver and vehicle audits and ensuring up-to-date compliance with all legislative requirements Plan and oversee maintenance schedules to minimise downtime of recovery vehicles Build effective relationships with operational stakeholders to support pricing, service quality and continuous improvement Maintain a central register of contracts, pricing and related documents Ensure all policies, procedures and procurement practices are followed Support wider business projects and collaboration across functions Qualifications Experience in multi-site vehicle recovery or transportation operations Strong organisational and influencing skills Ability to lead teams remotely and on site Clear communication skills, both written and verbal Confidence in identifying risks and making sound operational decisions Analytical and problem-solving skills Flexibility to travel to different locations as needed Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Administration Team Leader - Umbrella Our client, a leading financial professional services business, are recruiting for a Customer Administration Team Leader to join the team at their office in Glasgow on a long term contract basis. 5 days per week in the office Role : Takes overall responsibility for the team's workload and service to the team's client portfolio Monitors the team's performance against SLAs and client deadlines Motivates and facilitates effective team working, recognising that team members may be working remotely Responsible for ensuring team members meet quality standards by adhering to policies and procedures and tasks are carried out in accordance with our internal controls Provides timely communications to the team to keep them informed of priorities and plans Holds regular meetings with all team members to discuss workloads, client matters, internal communications etc., Monitors team productivity and quality using the work management system and provides regular feedback to team members Ensures the system is used effectively and timesheets are updated correctly and regularly Takes responsibility for resource planning and communicates any concerns to the Operations Manager Reviews the skills available in the team and takes steps to ensure that knowledge is shared and there is no key man risk Promotes cross team working Ensures the team follows standard processes and best practices to promote consistent working practices across all administration teams Delegates where appropriate whilst retaining accountability Actively manages the team to adhere to specific targets and respond to the need for a rapid turnaround of work People Management Using the MI available, works with the local Operations Manager to ensure that team members are performing effectively, identifying development needs and providing coaching and training where necessary Provides constructive feedback for others in order to improve their understanding and knowledge and support the development of the individual Conducts regular one-to-one discussions for all team members Manages change to ensure the team adapts to process and policy changes effectively With support from the local Operations Manager, deals with holiday, adjusted hours and flexible working requests Conducts return to work discussions following periods of absence. With support from the local Operations Manager, manages any excessive sickness and/or long term health issues Takes a proactive approach to ensure team members' wellbeing is prioritised using resources available to signpost additional support if required Supports the Operations Manager and works closely with HR to manage challenging people matters in line with HR policies Please apply! Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Aug 11, 2026
Contractor
Customer Administration Team Leader - Umbrella Our client, a leading financial professional services business, are recruiting for a Customer Administration Team Leader to join the team at their office in Glasgow on a long term contract basis. 5 days per week in the office Role : Takes overall responsibility for the team's workload and service to the team's client portfolio Monitors the team's performance against SLAs and client deadlines Motivates and facilitates effective team working, recognising that team members may be working remotely Responsible for ensuring team members meet quality standards by adhering to policies and procedures and tasks are carried out in accordance with our internal controls Provides timely communications to the team to keep them informed of priorities and plans Holds regular meetings with all team members to discuss workloads, client matters, internal communications etc., Monitors team productivity and quality using the work management system and provides regular feedback to team members Ensures the system is used effectively and timesheets are updated correctly and regularly Takes responsibility for resource planning and communicates any concerns to the Operations Manager Reviews the skills available in the team and takes steps to ensure that knowledge is shared and there is no key man risk Promotes cross team working Ensures the team follows standard processes and best practices to promote consistent working practices across all administration teams Delegates where appropriate whilst retaining accountability Actively manages the team to adhere to specific targets and respond to the need for a rapid turnaround of work People Management Using the MI available, works with the local Operations Manager to ensure that team members are performing effectively, identifying development needs and providing coaching and training where necessary Provides constructive feedback for others in order to improve their understanding and knowledge and support the development of the individual Conducts regular one-to-one discussions for all team members Manages change to ensure the team adapts to process and policy changes effectively With support from the local Operations Manager, deals with holiday, adjusted hours and flexible working requests Conducts return to work discussions following periods of absence. With support from the local Operations Manager, manages any excessive sickness and/or long term health issues Takes a proactive approach to ensure team members' wellbeing is prioritised using resources available to signpost additional support if required Supports the Operations Manager and works closely with HR to manage challenging people matters in line with HR policies Please apply! Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Group HR Advisor - Leadership Opportunity - 100% Office Based - Must Drive An exciting opportunity has arisen for an experienced Group HR Advisor to join a successful and growing multi-site organisation. This is a strategic and operational role, ideal for an experienced HR professional who enjoys leading teams, driving continuous improvement and partnering with senior leadership to deliver an exceptional people strategy. Reporting directly to the Group HR Director, you will lead the HR function, ensuring the delivery of an efficient, compliant and commercially focused HR service across the business. The Role You will be responsible for leading and developing the HR team while ensuring HR processes, policies and systems support the wider business objectives. This is a varied role combining operational HR, employee relations, compliance, payroll collaboration, organisational development and people management. Key Responsibilities Lead, coach and develop the HR team to deliver an outstanding HR service. Provide expert HR advice and support to managers across all areas of employee relations, performance management, disciplinary, grievance and capability matters. Support the delivery of the company's people strategy and organisational objectives. Develop management capability through coaching, training and ongoing support. Ensure full compliance with employment legislation, HR best practice and company policies. Maintain accurate HR systems and employee records while producing meaningful HR metrics and reports to support business decisions. Oversee the production and maintenance of employment contracts, offer documentation, job descriptions, policies and procedures. Lead the company's GDPR and information governance processes, including Subject Access Requests, audits, data protection compliance and related investigations. Manage HR communications including promotions, new starters, leavers, employee wellbeing, pay reviews and company initiatives. Coordinate annual salary reviews and bonus administration alongside the Payroll function. Support organisational restructures and change management projects. Develop recruitment processes and provide guidance to hiring managers to attract and retain high-quality talent. Oversee apprenticeship and training programmes, ensuring compliance and effectiveness. Work closely with Payroll to improve systems, processes and data accuracy, providing cover where required. Lead employee wellbeing initiatives, including absence management, occupational health referrals and return-to-work processes. Organise key employee engagement events and recognition programmes. Support the Group HR Director on strategic HR projects and business initiatives. About You To be successful, you will have: CIPD Level 5 or Level 7 qualification. A minimum of five years' experience in a Senior HR Advisor, HR Business Partner or HR Manager position. Previous experience managing and developing an HR team. Strong working knowledge of UK employment law. Experience handling complex employee relations cases. Excellent organisational, communication and influencing skills. Strong commercial awareness with the ability to balance business needs and employee engagement. Experience supporting organisational change and continuous improvement initiatives. High levels of discretion and professionalism when handling confidential information. Why Apply? This is an excellent opportunity to join a well-established organisation where HR is recognised as a key business function. You'll have the opportunity to influence strategy, lead a dedicated HR team and play a significant role in shaping the employee experience across the business. If you are a proactive HR leader looking for your next challenge within a growing organisation, we'd love to hear from you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 11, 2026
Full time
Group HR Advisor - Leadership Opportunity - 100% Office Based - Must Drive An exciting opportunity has arisen for an experienced Group HR Advisor to join a successful and growing multi-site organisation. This is a strategic and operational role, ideal for an experienced HR professional who enjoys leading teams, driving continuous improvement and partnering with senior leadership to deliver an exceptional people strategy. Reporting directly to the Group HR Director, you will lead the HR function, ensuring the delivery of an efficient, compliant and commercially focused HR service across the business. The Role You will be responsible for leading and developing the HR team while ensuring HR processes, policies and systems support the wider business objectives. This is a varied role combining operational HR, employee relations, compliance, payroll collaboration, organisational development and people management. Key Responsibilities Lead, coach and develop the HR team to deliver an outstanding HR service. Provide expert HR advice and support to managers across all areas of employee relations, performance management, disciplinary, grievance and capability matters. Support the delivery of the company's people strategy and organisational objectives. Develop management capability through coaching, training and ongoing support. Ensure full compliance with employment legislation, HR best practice and company policies. Maintain accurate HR systems and employee records while producing meaningful HR metrics and reports to support business decisions. Oversee the production and maintenance of employment contracts, offer documentation, job descriptions, policies and procedures. Lead the company's GDPR and information governance processes, including Subject Access Requests, audits, data protection compliance and related investigations. Manage HR communications including promotions, new starters, leavers, employee wellbeing, pay reviews and company initiatives. Coordinate annual salary reviews and bonus administration alongside the Payroll function. Support organisational restructures and change management projects. Develop recruitment processes and provide guidance to hiring managers to attract and retain high-quality talent. Oversee apprenticeship and training programmes, ensuring compliance and effectiveness. Work closely with Payroll to improve systems, processes and data accuracy, providing cover where required. Lead employee wellbeing initiatives, including absence management, occupational health referrals and return-to-work processes. Organise key employee engagement events and recognition programmes. Support the Group HR Director on strategic HR projects and business initiatives. About You To be successful, you will have: CIPD Level 5 or Level 7 qualification. A minimum of five years' experience in a Senior HR Advisor, HR Business Partner or HR Manager position. Previous experience managing and developing an HR team. Strong working knowledge of UK employment law. Experience handling complex employee relations cases. Excellent organisational, communication and influencing skills. Strong commercial awareness with the ability to balance business needs and employee engagement. Experience supporting organisational change and continuous improvement initiatives. High levels of discretion and professionalism when handling confidential information. Why Apply? This is an excellent opportunity to join a well-established organisation where HR is recognised as a key business function. You'll have the opportunity to influence strategy, lead a dedicated HR team and play a significant role in shaping the employee experience across the business. If you are a proactive HR leader looking for your next challenge within a growing organisation, we'd love to hear from you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Area Manager Exeter / Plymouth Up to 70,000 + Car Allowance + Bonus + Excellent Benefits Ready for your next leadership move? We're recruiting an Area Manager for one of the world's most recognised consumer brands, renowned for developing future senior leaders. This opportunity is ideal for an experienced Area Manager or a graduate who has completed a structured leadership programme and is ready for their first or second multi-site role. You'll lead a portfolio of sites, coaching and developing managers, driving commercial performance, using data to improve results, and creating high-performing teams in a fast- paced customer environment. We're looking for: Multi-site leadership experience in retail, hospitality or a similar sector, or a graduate with a proven leadership development background A passion for coaching and developing people Strong commercial and analytical skills Excellent communication and stakeholder management The ambition to build a long-term leadership career with a business that invests in graduate talent and future leaders Package: Up to 70,000 salary Car allowance Performance bonus Excellent benefits Structured leadership development Clear progression within a global business If you're looking for a role that will accelerate your career with a business that invests in its people, we'd love to hear from you. Zachary Daniels is a Niche, National & International Recruitment Consultancy. BBBH36518
Aug 11, 2026
Full time
Area Manager Exeter / Plymouth Up to 70,000 + Car Allowance + Bonus + Excellent Benefits Ready for your next leadership move? We're recruiting an Area Manager for one of the world's most recognised consumer brands, renowned for developing future senior leaders. This opportunity is ideal for an experienced Area Manager or a graduate who has completed a structured leadership programme and is ready for their first or second multi-site role. You'll lead a portfolio of sites, coaching and developing managers, driving commercial performance, using data to improve results, and creating high-performing teams in a fast- paced customer environment. We're looking for: Multi-site leadership experience in retail, hospitality or a similar sector, or a graduate with a proven leadership development background A passion for coaching and developing people Strong commercial and analytical skills Excellent communication and stakeholder management The ambition to build a long-term leadership career with a business that invests in graduate talent and future leaders Package: Up to 70,000 salary Car allowance Performance bonus Excellent benefits Structured leadership development Clear progression within a global business If you're looking for a role that will accelerate your career with a business that invests in its people, we'd love to hear from you. Zachary Daniels is a Niche, National & International Recruitment Consultancy. BBBH36518
Customer Service Manager Guildford- Free Parking 45K - 55K (DOE) - Benefits, Performance Bonus, Monthly Socials This role is office based Monday - Friday Overview: Are you an experienced Customer Services Manager looking for a new challenge? Join my client who has rapidly grown in the last 5 years and is actively looking for an experienced Customer Service Manager to help improve and grow their already successful Customer Service Team. The business specialises in manufacturing award winning products across UK & Europe and they have successfully built up their reputation in the market with award winning products. As the Customer Services Manager you will be providing direction, support and coaching members of the 20+FTE Customer Service Team. You will be reviewing the current processes and adapting these to increase efficiency and reducing costs, whilst ensuring that the experience for the staff and the customer is improved. Responsibilities: Manage reviews and performance monitoring for all customer service staff. Maintain a high level of customer engagement and satisfaction. Determine the team's performance standards Manage Key Performance Indicators (KPIs). Report back to senior directors on team performance. Review and implement new IT and/or AI based systems as required. Interview and hire new staff as and when required. Being final point of contact for unresolved customer complaints. Experience/ Skills Required: Extensive experience in customer service management and leadership. An understanding of processes and how to optimise and improve them. Experience in integrating new technologies like AI into customer service. Ability to lead and support the customer service team An understanding of how great customer reviews can help grow a brand. If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply! Click on the apply button or email me, Steph Webb for more information on the role on (url removed) Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 11, 2026
Full time
Customer Service Manager Guildford- Free Parking 45K - 55K (DOE) - Benefits, Performance Bonus, Monthly Socials This role is office based Monday - Friday Overview: Are you an experienced Customer Services Manager looking for a new challenge? Join my client who has rapidly grown in the last 5 years and is actively looking for an experienced Customer Service Manager to help improve and grow their already successful Customer Service Team. The business specialises in manufacturing award winning products across UK & Europe and they have successfully built up their reputation in the market with award winning products. As the Customer Services Manager you will be providing direction, support and coaching members of the 20+FTE Customer Service Team. You will be reviewing the current processes and adapting these to increase efficiency and reducing costs, whilst ensuring that the experience for the staff and the customer is improved. Responsibilities: Manage reviews and performance monitoring for all customer service staff. Maintain a high level of customer engagement and satisfaction. Determine the team's performance standards Manage Key Performance Indicators (KPIs). Report back to senior directors on team performance. Review and implement new IT and/or AI based systems as required. Interview and hire new staff as and when required. Being final point of contact for unresolved customer complaints. Experience/ Skills Required: Extensive experience in customer service management and leadership. An understanding of processes and how to optimise and improve them. Experience in integrating new technologies like AI into customer service. Ability to lead and support the customer service team An understanding of how great customer reviews can help grow a brand. If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply! Click on the apply button or email me, Steph Webb for more information on the role on (url removed) Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
