What you will do The role is responsible for the day-to-day operations of the overall governance framework and processes for the IT function, ensuring it remains fit-for purpose and aligned to business prorities. Develop and maintain internal IT standards and control policies, procedures and processes. Implement solutions that are pragmatic and scalable that balance compliance with operational efficiency Support the management of control points and non-conformances, ensuring clear ownership and timely remediation. Develop and own management reports on IT standards, controls compliance and non-technical risks. Deliver activities to standardise IT policies, processes and procedures in alignment with best practices. Provide advice on IT standards and controls to technical teams when required. Work as part of the IT Business Operations team to collectively manage the cross-functional integration of the IT department. Work with IT colleagues, Information Security, Data Governance and others to continually improve standards and controls across IT. Build strong relationships with stakeholders by translating technical or control concepts into clear business language in order to influence behaviours and drive adoption. Support the interface to Risk and Legal for all matters related to internal audit and risk management. Identify and pursue opportunities for continuous improvement in IT governance and controls processes and effectiveness. What you will have Experience: Experience in IT governance, risk, controls or operational management, preferably within the legal, consulting or other professional services sectors. Knowledge and understanding of governance and IT controls frameworks as well as their operational implementation. A proven ability to translate frameworks into practical implementation is highly desirable. Strong analytical and reporting capabilities, supported by advanced Excel and PowerPoint skills. Experience developing reports, dashboards and management information using Power BI or comparable tools would be advantageous.Experienced with working successfully with a complex and large set of stakeholders Process design skills are desirable Audit and assurance skills are desirable. Awareness of current IT and data market trends and technology innovations. At least 5 years background in IT industry, with experience managing governance and controls. Personal: Excellent stakeholder engagement and communication skills. Problem-solving mindset with an ability to simplify complex issues and deliver details. Collaborative approach underpinned by strong ownership and independent accountabilityGood organisational skills, methodical approach and attention to detail Good business acumen and understanding of how the firm is positioned in the global market. Good technical acumen with strong verbal reasoning skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Aug 10, 2026
Full time
What you will do The role is responsible for the day-to-day operations of the overall governance framework and processes for the IT function, ensuring it remains fit-for purpose and aligned to business prorities. Develop and maintain internal IT standards and control policies, procedures and processes. Implement solutions that are pragmatic and scalable that balance compliance with operational efficiency Support the management of control points and non-conformances, ensuring clear ownership and timely remediation. Develop and own management reports on IT standards, controls compliance and non-technical risks. Deliver activities to standardise IT policies, processes and procedures in alignment with best practices. Provide advice on IT standards and controls to technical teams when required. Work as part of the IT Business Operations team to collectively manage the cross-functional integration of the IT department. Work with IT colleagues, Information Security, Data Governance and others to continually improve standards and controls across IT. Build strong relationships with stakeholders by translating technical or control concepts into clear business language in order to influence behaviours and drive adoption. Support the interface to Risk and Legal for all matters related to internal audit and risk management. Identify and pursue opportunities for continuous improvement in IT governance and controls processes and effectiveness. What you will have Experience: Experience in IT governance, risk, controls or operational management, preferably within the legal, consulting or other professional services sectors. Knowledge and understanding of governance and IT controls frameworks as well as their operational implementation. A proven ability to translate frameworks into practical implementation is highly desirable. Strong analytical and reporting capabilities, supported by advanced Excel and PowerPoint skills. Experience developing reports, dashboards and management information using Power BI or comparable tools would be advantageous.Experienced with working successfully with a complex and large set of stakeholders Process design skills are desirable Audit and assurance skills are desirable. Awareness of current IT and data market trends and technology innovations. At least 5 years background in IT industry, with experience managing governance and controls. Personal: Excellent stakeholder engagement and communication skills. Problem-solving mindset with an ability to simplify complex issues and deliver details. Collaborative approach underpinned by strong ownership and independent accountabilityGood organisational skills, methodical approach and attention to detail Good business acumen and understanding of how the firm is positioned in the global market. Good technical acumen with strong verbal reasoning skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
Aug 10, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
We have an exciting opportunity for a International Tax Manager to join our Finance team, based in A&O Shearman's Belfast office. Finance team - Belfast The International Tax Manager is a member of the Partners' Affairs and Tax ("PAT") Team, supporting the Head of International Tax in the management of the global tax affairs of the A&O Shearman grouping, including tax compliance, advisory and risk management matters covering approximately half of the firm's offices globally. What you will do Develop a detailed understanding of the tax systems of the territories in which A&O Shearman operates and a good working knowledge of the partner payment side of the PAT team's work. Tax compliance including managing advisors and A&O Shearman teams to support local CFOs with tax filings for the firm and its partners. Manage information requests from partners, local offices, and advisors to meet tax deadlines. Year-end work to produce non-UK calculations, tax equalisation calculations and tax related fiscal accounts notes. Real-time oversight of partners' non-UK tax balances, including ensuring that timing differences and other adjustments are accounted for on a timely basis. Reviewing ad hoc tax filings in non-A&O Shearman territories (e.g. India) and advise on potential exposures elsewhere. Management of work to prepare UK Double Taxation Relief calculations for UK resident members of A&O Shearman LLP for inclusion in individual partner UK tax filings. Management of withholding tax exposures for the firm, both in relation to client transactions and interoffice balance settlement. Ensure internal and external queries are answered correctly and on a timely basis. Tax advice in relation to mobility issues, including individuals working overseas. Other ad-hoc tax advisory work as required. Ongoing review of existing processes to ensure that they continue to be appropriate (e.g. to reflect impacts of business change transactions and external legislative developments), and to identify opportunities to improve these, including the use of AI where appropriate. Management of work of junior team members in London and Belfast. What you will have Collaborative approach and ability to build strong relationships with PAT team colleagues as well as colleagues in other teams located across the globe. Ability to effectively communicate complex tax and accounting issues both orally and in writing to non-specialists. Strong analytical skills and an eye for detail. Knowledge of international tax issues affecting professional partnerships is desirable but not essential Evidence of strong numeric skills Ability to prioritise and manage deadlines effectively. Relevant accounting or tax qualification. Personal or Corporate Tax Experience to Manager level. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Role level: Manager
Aug 10, 2026
Full time
We have an exciting opportunity for a International Tax Manager to join our Finance team, based in A&O Shearman's Belfast office. Finance team - Belfast The International Tax Manager is a member of the Partners' Affairs and Tax ("PAT") Team, supporting the Head of International Tax in the management of the global tax affairs of the A&O Shearman grouping, including tax compliance, advisory and risk management matters covering approximately half of the firm's offices globally. What you will do Develop a detailed understanding of the tax systems of the territories in which A&O Shearman operates and a good working knowledge of the partner payment side of the PAT team's work. Tax compliance including managing advisors and A&O Shearman teams to support local CFOs with tax filings for the firm and its partners. Manage information requests from partners, local offices, and advisors to meet tax deadlines. Year-end work to produce non-UK calculations, tax equalisation calculations and tax related fiscal accounts notes. Real-time oversight of partners' non-UK tax balances, including ensuring that timing differences and other adjustments are accounted for on a timely basis. Reviewing ad hoc tax filings in non-A&O Shearman territories (e.g. India) and advise on potential exposures elsewhere. Management of work to prepare UK Double Taxation Relief calculations for UK resident members of A&O Shearman LLP for inclusion in individual partner UK tax filings. Management of withholding tax exposures for the firm, both in relation to client transactions and interoffice balance settlement. Ensure internal and external queries are answered correctly and on a timely basis. Tax advice in relation to mobility issues, including individuals working overseas. Other ad-hoc tax advisory work as required. Ongoing review of existing processes to ensure that they continue to be appropriate (e.g. to reflect impacts of business change transactions and external legislative developments), and to identify opportunities to improve these, including the use of AI where appropriate. Management of work of junior team members in London and Belfast. What you will have Collaborative approach and ability to build strong relationships with PAT team colleagues as well as colleagues in other teams located across the globe. Ability to effectively communicate complex tax and accounting issues both orally and in writing to non-specialists. Strong analytical skills and an eye for detail. Knowledge of international tax issues affecting professional partnerships is desirable but not essential Evidence of strong numeric skills Ability to prioritise and manage deadlines effectively. Relevant accounting or tax qualification. Personal or Corporate Tax Experience to Manager level. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Role level: Manager
We have an exciting opportunity for a Group Finance Manager (Manager) to join our Finance team , based in A&O Shearman's Belfast office. Finance team - Belfast Achieving the firm's strategy requires a world class Finance department to work with the decision makers. Our teams add value through the services provided, managing compliance and providing information and insight. This is achieved by having a collaborative and high performing team that builds relationships with the Partners and other decision-makers in the firm so that they trust us to advise them on commercial, financial, and technical matters. What you will do To lead the delivery of high-quality financial control and reporting across the Group, supporting decision-making through robust analysis and insight. The role is responsible for maintaining best practice and standards across the finance function, driving continuous improvement, and acting as a trusted adviser to the global finance community. Lead the preparation and delivery of financial information to management and the partnership, ensuring accuracy and timeliness against tight deadlines, and providing high-quality analysis and insight to support decision-making, including commentary on key trends and variances. Oversee key areas of the month-end and year-end close processes, including journals, review of reconciliations, and Group reporting outputs, ensuring the integrity of the balances through oversight of critical judgements and complex accounting areas. Manage delivery of elements of the Group year-end process, including financial statements for UK entities and supporting disclosures. Prepare and review technical accounting papers, assessing the impact of new and emerging accounting standards on the Group, and supporting implementation through training to the global finance network. Oversee the management of cross-border intra-group balances and funding on a multi-currency basis, ensuring compliance with UK and international requirements, and ensuring timely reconciliation and settlement of balances across the global network. Review and enhance financial processes, documentation, and internal controls to ensure accuracy, consistency, and efficiency, supporting the development and maintenance of Group accounting policies and identifying control gaps to drive continuous improvement. Partner with Finance Systems and Business Analysts to support the development and optimisation of finance systems and reporting tools, driving improvements in reporting capability and automation. Build and maintain relationships with Finance staff across all A&O Shearman offices, acting as a trusted adviser on accounting, intercompany, and policy matters, and supporting the global finance network on process and technical queries. Lead and deliver ad hoc projects, including implementation of new reporting or analytical capabilities. Lead, develop, and mentor junior team members, providing ongoing coaching, performance management, and technical guidance, and fostering a high-performing and collaborative team environment. What you will have Member of recognised accounting body as a qualified accountant. Significant post-qualified experience in a finance function. Experience in a Big 4 accountancy practice or in an international environment is an advantage. Excellent written and verbal communication skills, with the ability to clearly explain complex financial and technical issues to both financial and non-financial stakeholders. Ability to influence at a senior level as a credible subject-matter expert, adapting style to different audiences and demonstrating strong emotional intelligence. Strong leadership capability, with the ability to motivate, develop, and manage individuals, and contribute effectively within a high-performing global team environment. Outstanding analytical and problem-solving capabilities, with the ability to develop meaningful, well-reasoned insights and apply a proactive, solution-driven approach. Strong technical accounting knowledge, including IFRS, with the ability to discuss complex issues with senior group management, alongside a thorough understanding of financial accounting principles, currency accounting, financial systems, and group structures. Excellent organisational and time management skills, with the ability to prioritise effectively, manage multiple deliverables, and perform under pressure in a fast-paced environment with shifting priorities. Ability to produce high-quality documentation, reports, and training materials, and to support, mentor, and develop finance colleagues across a global network. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
We have an exciting opportunity for a Group Finance Manager (Manager) to join our Finance team , based in A&O Shearman's Belfast office. Finance team - Belfast Achieving the firm's strategy requires a world class Finance department to work with the decision makers. Our teams add value through the services provided, managing compliance and providing information and insight. This is achieved by having a collaborative and high performing team that builds relationships with the Partners and other decision-makers in the firm so that they trust us to advise them on commercial, financial, and technical matters. What you will do To lead the delivery of high-quality financial control and reporting across the Group, supporting decision-making through robust analysis and insight. The role is responsible for maintaining best practice and standards across the finance function, driving continuous improvement, and acting as a trusted adviser to the global finance community. Lead the preparation and delivery of financial information to management and the partnership, ensuring accuracy and timeliness against tight deadlines, and providing high-quality analysis and insight to support decision-making, including commentary on key trends and variances. Oversee key areas of the month-end and year-end close processes, including journals, review of reconciliations, and Group reporting outputs, ensuring the integrity of the balances through oversight of critical judgements and complex accounting areas. Manage delivery of elements of the Group year-end process, including financial statements for UK entities and supporting disclosures. Prepare and review technical accounting papers, assessing the impact of new and emerging accounting standards on the Group, and supporting implementation through training to the global finance network. Oversee the management of cross-border intra-group balances and funding on a multi-currency basis, ensuring compliance with UK and international requirements, and ensuring timely reconciliation and settlement of balances across the global network. Review and enhance financial processes, documentation, and internal controls to ensure accuracy, consistency, and efficiency, supporting the development and maintenance of Group accounting policies and identifying control gaps to drive continuous improvement. Partner with Finance Systems and Business Analysts to support the development and optimisation of finance systems and reporting tools, driving improvements in reporting capability and automation. Build and maintain relationships with Finance staff across all A&O Shearman offices, acting as a trusted adviser on accounting, intercompany, and policy matters, and supporting the global finance network on process and technical queries. Lead and deliver ad hoc projects, including implementation of new reporting or analytical capabilities. Lead, develop, and mentor junior team members, providing ongoing coaching, performance management, and technical guidance, and fostering a high-performing and collaborative team environment. What you will have Member of recognised accounting body as a qualified accountant. Significant post-qualified experience in a finance function. Experience in a Big 4 accountancy practice or in an international environment is an advantage. Excellent written and verbal communication skills, with the ability to clearly explain complex financial and technical issues to both financial and non-financial stakeholders. Ability to influence at a senior level as a credible subject-matter expert, adapting style to different audiences and demonstrating strong emotional intelligence. Strong leadership capability, with the ability to motivate, develop, and manage individuals, and contribute effectively within a high-performing global team environment. Outstanding analytical and problem-solving capabilities, with the ability to develop meaningful, well-reasoned insights and apply a proactive, solution-driven approach. Strong technical accounting knowledge, including IFRS, with the ability to discuss complex issues with senior group management, alongside a thorough understanding of financial accounting principles, currency accounting, financial systems, and group structures. Excellent organisational and time management skills, with the ability to prioritise effectively, manage multiple deliverables, and perform under pressure in a fast-paced environment with shifting priorities. Ability to produce high-quality documentation, reports, and training materials, and to support, mentor, and develop finance colleagues across a global network. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
Aug 10, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
What you will do The role is responsible for the day-to-day operations of the overall governance framework and processes for the IT function, ensuring it remains fit-for purpose and aligned to business prorities. Develop and maintain internal IT standards and control policies, procedures and processes. Implement solutions that are pragmatic and scalable that balance compliance with operational efficiency Support the management of control points and non-conformances, ensuring clear ownership and timely remediation. Develop and own management reports on IT standards, controls compliance and non-technical risks. Deliver activities to standardise IT policies, processes and procedures in alignment with best practices. Provide advice on IT standards and controls to technical teams when required. Work as part of the IT Business Operations team to collectively manage the cross-functional integration of the IT department. Work with IT colleagues, Information Security, Data Governance and others to continually improve standards and controls across IT. Build strong relationships with stakeholders by translating technical or control concepts into clear business language in order to influence behaviours and drive adoption. Support the interface to Risk and Legal for all matters related to internal audit and risk management. Identify and pursue opportunities for continuous improvement in IT governance and controls processes and effectiveness. What you will have Experience: Experience in IT governance, risk, controls or operational management, preferably within the legal, consulting or other professional services sectors. Knowledge and understanding of governance and IT controls frameworks as well as their operational implementation. A proven ability to translate frameworks into practical implementation is highly desirable. Strong analytical and reporting capabilities, supported by advanced Excel and PowerPoint skills. Experience developing reports, dashboards and management information using Power BI or comparable tools would be advantageous.Experienced with working successfully with a complex and large set of stakeholders Process design skills are desirable Audit and assurance skills are desirable. Awareness of current IT and data market trends and technology innovations. At least 5 years background in IT industry, with experience managing governance and controls. Personal: Excellent stakeholder engagement and communication skills. Problem-solving mindset with an ability to simplify complex issues and deliver details. Collaborative approach underpinned by strong ownership and independent accountabilityGood organisational skills, methodical approach and attention to detail Good business acumen and understanding of how the firm is positioned in the global market. Good technical acumen with strong verbal reasoning skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Aug 10, 2026
Full time
What you will do The role is responsible for the day-to-day operations of the overall governance framework and processes for the IT function, ensuring it remains fit-for purpose and aligned to business prorities. Develop and maintain internal IT standards and control policies, procedures and processes. Implement solutions that are pragmatic and scalable that balance compliance with operational efficiency Support the management of control points and non-conformances, ensuring clear ownership and timely remediation. Develop and own management reports on IT standards, controls compliance and non-technical risks. Deliver activities to standardise IT policies, processes and procedures in alignment with best practices. Provide advice on IT standards and controls to technical teams when required. Work as part of the IT Business Operations team to collectively manage the cross-functional integration of the IT department. Work with IT colleagues, Information Security, Data Governance and others to continually improve standards and controls across IT. Build strong relationships with stakeholders by translating technical or control concepts into clear business language in order to influence behaviours and drive adoption. Support the interface to Risk and Legal for all matters related to internal audit and risk management. Identify and pursue opportunities for continuous improvement in IT governance and controls processes and effectiveness. What you will have Experience: Experience in IT governance, risk, controls or operational management, preferably within the legal, consulting or other professional services sectors. Knowledge and understanding of governance and IT controls frameworks as well as their operational implementation. A proven ability to translate frameworks into practical implementation is highly desirable. Strong analytical and reporting capabilities, supported by advanced Excel and PowerPoint skills. Experience developing reports, dashboards and management information using Power BI or comparable tools would be advantageous.Experienced with working successfully with a complex and large set of stakeholders Process design skills are desirable Audit and assurance skills are desirable. Awareness of current IT and data market trends and technology innovations. At least 5 years background in IT industry, with experience managing governance and controls. Personal: Excellent stakeholder engagement and communication skills. Problem-solving mindset with an ability to simplify complex issues and deliver details. Collaborative approach underpinned by strong ownership and independent accountabilityGood organisational skills, methodical approach and attention to detail Good business acumen and understanding of how the firm is positioned in the global market. Good technical acumen with strong verbal reasoning skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
Aug 10, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
We have an exciting opportunity for a Tax Reserves Manager to join our Finance team, based in A&O Shearman's Belfast office. Finance team - Belfast The Tax Reserves Manager is a member of the Partners' Affairs and Tax ("PAT") team supporting the Head of International Tax in the management of the global tax affairs of the A&O Shearman grouping, with a specific focus on the delivery of partners' tax reserves. What you will do Develop a detailed understanding of the tax systems of the territories in which A&O Shearman operates in relation to partner tax reserves. Set up of tax reserves both in GBP and in currency, for both equity and employee/consultant partners, and subsequent reconciliation and release of residual balances, including review of various tax equalisation arrangements. Coordination of work done by UK and international tax teams to obtain a consolidated view of partners' overall tax reserves positions as part of ongoing reserves reconciliation and releases processes. Ongoing review of existing processes to ensure that they continue to be appropriate (e.g. to reflect impacts of business change transactions and external legislative developments), and to identify opportunities to improve these. Play a leading role in determining and putting in place appropriate processes for reconciling partner tax reserves for new offices and ensuring that these are maintained going forward. Support year-end work to deliver tax reserves calculations, tax equalisation calculations and relevant tax disclosures. Ensuring that positions taken in relation to partner tax reserves are correctly reflected in relevant accounting systems. Reconciliation and ongoing maintenance of deferred tax control accounts. Build awareness of technology solutions (including use of AI and automation) that could generate efficiencies in the tax reserving process and propose recommendations on how these could be implemented. Communications with partners, CFOs and other stakeholders in relation to tax reserving matters. Liaising with external advisors where required. Coordinate and support the work of junior team members in London and Belfast. What you will have Strong General Ledger accounting skills. Evidence of strong numeric skills. ACA or equivalent accounting qualification. Tax qualification (e.g. ADIT or CTA) desirable. Personal or Corporate Tax Experience to Manager level. Collaborative approach and ability to build strong relationships with PAT team colleagues, as well as colleagues in other teams located across the globe. Ability to effectively communicate complex tax and accounting issues both orally and in writing to non-specialists. Strong analytical skills and an eye for detail. Broad knowledge of tax issues affecting partners in professional partnerships would be helpful but is not a pre-requisite. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Role level: Manager
Aug 10, 2026
Full time
We have an exciting opportunity for a Tax Reserves Manager to join our Finance team, based in A&O Shearman's Belfast office. Finance team - Belfast The Tax Reserves Manager is a member of the Partners' Affairs and Tax ("PAT") team supporting the Head of International Tax in the management of the global tax affairs of the A&O Shearman grouping, with a specific focus on the delivery of partners' tax reserves. What you will do Develop a detailed understanding of the tax systems of the territories in which A&O Shearman operates in relation to partner tax reserves. Set up of tax reserves both in GBP and in currency, for both equity and employee/consultant partners, and subsequent reconciliation and release of residual balances, including review of various tax equalisation arrangements. Coordination of work done by UK and international tax teams to obtain a consolidated view of partners' overall tax reserves positions as part of ongoing reserves reconciliation and releases processes. Ongoing review of existing processes to ensure that they continue to be appropriate (e.g. to reflect impacts of business change transactions and external legislative developments), and to identify opportunities to improve these. Play a leading role in determining and putting in place appropriate processes for reconciling partner tax reserves for new offices and ensuring that these are maintained going forward. Support year-end work to deliver tax reserves calculations, tax equalisation calculations and relevant tax disclosures. Ensuring that positions taken in relation to partner tax reserves are correctly reflected in relevant accounting systems. Reconciliation and ongoing maintenance of deferred tax control accounts. Build awareness of technology solutions (including use of AI and automation) that could generate efficiencies in the tax reserving process and propose recommendations on how these could be implemented. Communications with partners, CFOs and other stakeholders in relation to tax reserving matters. Liaising with external advisors where required. Coordinate and support the work of junior team members in London and Belfast. What you will have Strong General Ledger accounting skills. Evidence of strong numeric skills. ACA or equivalent accounting qualification. Tax qualification (e.g. ADIT or CTA) desirable. Personal or Corporate Tax Experience to Manager level. Collaborative approach and ability to build strong relationships with PAT team colleagues, as well as colleagues in other teams located across the globe. Ability to effectively communicate complex tax and accounting issues both orally and in writing to non-specialists. Strong analytical skills and an eye for detail. Broad knowledge of tax issues affecting partners in professional partnerships would be helpful but is not a pre-requisite. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Role level: Manager
We have an exciting opportunity for a Tax Reserves Manager to join our Finance team, based in A&O Shearman's Belfast office. Finance team - Belfast The Tax Reserves Manager is a member of the Partners' Affairs and Tax ("PAT") team supporting the Head of International Tax in the management of the global tax affairs of the A&O Shearman grouping, with a specific focus on the delivery of partners' tax reserves. What you will do Develop a detailed understanding of the tax systems of the territories in which A&O Shearman operates in relation to partner tax reserves. Set up of tax reserves both in GBP and in currency, for both equity and employee/consultant partners, and subsequent reconciliation and release of residual balances, including review of various tax equalisation arrangements. Coordination of work done by UK and international tax teams to obtain a consolidated view of partners' overall tax reserves positions as part of ongoing reserves reconciliation and releases processes. Ongoing review of existing processes to ensure that they continue to be appropriate (e.g. to reflect impacts of business change transactions and external legislative developments), and to identify opportunities to improve these. Play a leading role in determining and putting in place appropriate processes for reconciling partner tax reserves for new offices and ensuring that these are maintained going forward. Support year-end work to deliver tax reserves calculations, tax equalisation calculations and relevant tax disclosures. Ensuring that positions taken in relation to partner tax reserves are correctly reflected in relevant accounting systems. Reconciliation and ongoing maintenance of deferred tax control accounts. Build awareness of technology solutions (including use of AI and automation) that could generate efficiencies in the tax reserving process and propose recommendations on how these could be implemented. Communications with partners, CFOs and other stakeholders in relation to tax reserving matters. Liaising with external advisors where required. Coordinate and support the work of junior team members in London and Belfast. What you will have Strong General Ledger accounting skills. Evidence of strong numeric skills. ACA or equivalent accounting qualification. Tax qualification (e.g. ADIT or CTA) desirable. Personal or Corporate Tax Experience to Manager level. Collaborative approach and ability to build strong relationships with PAT team colleagues, as well as colleagues in other teams located across the globe. Ability to effectively communicate complex tax and accounting issues both orally and in writing to non-specialists. Strong analytical skills and an eye for detail. Broad knowledge of tax issues affecting partners in professional partnerships would be helpful but is not a pre-requisite. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Role level: Manager
Aug 10, 2026
Full time
We have an exciting opportunity for a Tax Reserves Manager to join our Finance team, based in A&O Shearman's Belfast office. Finance team - Belfast The Tax Reserves Manager is a member of the Partners' Affairs and Tax ("PAT") team supporting the Head of International Tax in the management of the global tax affairs of the A&O Shearman grouping, with a specific focus on the delivery of partners' tax reserves. What you will do Develop a detailed understanding of the tax systems of the territories in which A&O Shearman operates in relation to partner tax reserves. Set up of tax reserves both in GBP and in currency, for both equity and employee/consultant partners, and subsequent reconciliation and release of residual balances, including review of various tax equalisation arrangements. Coordination of work done by UK and international tax teams to obtain a consolidated view of partners' overall tax reserves positions as part of ongoing reserves reconciliation and releases processes. Ongoing review of existing processes to ensure that they continue to be appropriate (e.g. to reflect impacts of business change transactions and external legislative developments), and to identify opportunities to improve these. Play a leading role in determining and putting in place appropriate processes for reconciling partner tax reserves for new offices and ensuring that these are maintained going forward. Support year-end work to deliver tax reserves calculations, tax equalisation calculations and relevant tax disclosures. Ensuring that positions taken in relation to partner tax reserves are correctly reflected in relevant accounting systems. Reconciliation and ongoing maintenance of deferred tax control accounts. Build awareness of technology solutions (including use of AI and automation) that could generate efficiencies in the tax reserving process and propose recommendations on how these could be implemented. Communications with partners, CFOs and other stakeholders in relation to tax reserving matters. Liaising with external advisors where required. Coordinate and support the work of junior team members in London and Belfast. What you will have Strong General Ledger accounting skills. Evidence of strong numeric skills. ACA or equivalent accounting qualification. Tax qualification (e.g. ADIT or CTA) desirable. Personal or Corporate Tax Experience to Manager level. Collaborative approach and ability to build strong relationships with PAT team colleagues, as well as colleagues in other teams located across the globe. Ability to effectively communicate complex tax and accounting issues both orally and in writing to non-specialists. Strong analytical skills and an eye for detail. Broad knowledge of tax issues affecting partners in professional partnerships would be helpful but is not a pre-requisite. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Role level: Manager
What you will do The role is responsible for the day-to-day operations of the overall governance framework and processes for the IT function, ensuring it remains fit-for purpose and aligned to business prorities. Develop and maintain internal IT standards and control policies, procedures and processes. Implement solutions that are pragmatic and scalable that balance compliance with operational efficiency Support the management of control points and non-conformances, ensuring clear ownership and timely remediation. Develop and own management reports on IT standards, controls compliance and non-technical risks. Deliver activities to standardise IT policies, processes and procedures in alignment with best practices. Provide advice on IT standards and controls to technical teams when required. Work as part of the IT Business Operations team to collectively manage the cross-functional integration of the IT department. Work with IT colleagues, Information Security, Data Governance and others to continually improve standards and controls across IT. Build strong relationships with stakeholders by translating technical or control concepts into clear business language in order to influence behaviours and drive adoption. Support the interface to Risk and Legal for all matters related to internal audit and risk management. Identify and pursue opportunities for continuous improvement in IT governance and controls processes and effectiveness. What you will have Experience: Experience in IT governance, risk, controls or operational management, preferably within the legal, consulting or other professional services sectors. Knowledge and understanding of governance and IT controls frameworks as well as their operational implementation. A proven ability to translate frameworks into practical implementation is highly desirable. Strong analytical and reporting capabilities, supported by advanced Excel and PowerPoint skills. Experience developing reports, dashboards and management information using Power BI or comparable tools would be advantageous.Experienced with working successfully with a complex and large set of stakeholders Process design skills are desirable Audit and assurance skills are desirable. Awareness of current IT and data market trends and technology innovations. At least 5 years background in IT industry, with experience managing governance and controls. Personal: Excellent stakeholder engagement and communication skills. Problem-solving mindset with an ability to simplify complex issues and deliver details. Collaborative approach underpinned by strong ownership and independent accountabilityGood organisational skills, methodical approach and attention to detail Good business acumen and understanding of how the firm is positioned in the global market. Good technical acumen with strong verbal reasoning skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Aug 10, 2026
Full time
What you will do The role is responsible for the day-to-day operations of the overall governance framework and processes for the IT function, ensuring it remains fit-for purpose and aligned to business prorities. Develop and maintain internal IT standards and control policies, procedures and processes. Implement solutions that are pragmatic and scalable that balance compliance with operational efficiency Support the management of control points and non-conformances, ensuring clear ownership and timely remediation. Develop and own management reports on IT standards, controls compliance and non-technical risks. Deliver activities to standardise IT policies, processes and procedures in alignment with best practices. Provide advice on IT standards and controls to technical teams when required. Work as part of the IT Business Operations team to collectively manage the cross-functional integration of the IT department. Work with IT colleagues, Information Security, Data Governance and others to continually improve standards and controls across IT. Build strong relationships with stakeholders by translating technical or control concepts into clear business language in order to influence behaviours and drive adoption. Support the interface to Risk and Legal for all matters related to internal audit and risk management. Identify and pursue opportunities for continuous improvement in IT governance and controls processes and effectiveness. What you will have Experience: Experience in IT governance, risk, controls or operational management, preferably within the legal, consulting or other professional services sectors. Knowledge and understanding of governance and IT controls frameworks as well as their operational implementation. A proven ability to translate frameworks into practical implementation is highly desirable. Strong analytical and reporting capabilities, supported by advanced Excel and PowerPoint skills. Experience developing reports, dashboards and management information using Power BI or comparable tools would be advantageous.Experienced with working successfully with a complex and large set of stakeholders Process design skills are desirable Audit and assurance skills are desirable. Awareness of current IT and data market trends and technology innovations. At least 5 years background in IT industry, with experience managing governance and controls. Personal: Excellent stakeholder engagement and communication skills. Problem-solving mindset with an ability to simplify complex issues and deliver details. Collaborative approach underpinned by strong ownership and independent accountabilityGood organisational skills, methodical approach and attention to detail Good business acumen and understanding of how the firm is positioned in the global market. Good technical acumen with strong verbal reasoning skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
We have an exciting opportunity for a Group Finance Manager (Manager) to join our Finance team , based in A&O Shearman's Belfast office. Finance team - Belfast Achieving the firm's strategy requires a world class Finance department to work with the decision makers. Our teams add value through the services provided, managing compliance and providing information and insight. This is achieved by having a collaborative and high performing team that builds relationships with the Partners and other decision-makers in the firm so that they trust us to advise them on commercial, financial, and technical matters. What you will do To lead the delivery of high-quality financial control and reporting across the Group, supporting decision-making through robust analysis and insight. The role is responsible for maintaining best practice and standards across the finance function, driving continuous improvement, and acting as a trusted adviser to the global finance community. Lead the preparation and delivery of financial information to management and the partnership, ensuring accuracy and timeliness against tight deadlines, and providing high-quality analysis and insight to support decision-making, including commentary on key trends and variances. Oversee key areas of the month-end and year-end close processes, including journals, review of reconciliations, and Group reporting outputs, ensuring the integrity of the balances through oversight of critical judgements and complex accounting areas. Manage delivery of elements of the Group year-end process, including financial statements for UK entities and supporting disclosures. Prepare and review technical accounting papers, assessing the impact of new and emerging accounting standards on the Group, and supporting implementation through training to the global finance network. Oversee the management of cross-border intra-group balances and funding on a multi-currency basis, ensuring compliance with UK and international requirements, and ensuring timely reconciliation and settlement of balances across the global network. Review and enhance financial processes, documentation, and internal controls to ensure accuracy, consistency, and efficiency, supporting the development and maintenance of Group accounting policies and identifying control gaps to drive continuous improvement. Partner with Finance Systems and Business Analysts to support the development and optimisation of finance systems and reporting tools, driving improvements in reporting capability and automation. Build and maintain relationships with Finance staff across all A&O Shearman offices, acting as a trusted adviser on accounting, intercompany, and policy matters, and supporting the global finance network on process and technical queries. Lead and deliver ad hoc projects, including implementation of new reporting or analytical capabilities. Lead, develop, and mentor junior team members, providing ongoing coaching, performance management, and technical guidance, and fostering a high-performing and collaborative team environment. What you will have Member of recognised accounting body as a qualified accountant. Significant post-qualified experience in a finance function. Experience in a Big 4 accountancy practice or in an international environment is an advantage. Excellent written and verbal communication skills, with the ability to clearly explain complex financial and technical issues to both financial and non-financial stakeholders. Ability to influence at a senior level as a credible subject-matter expert, adapting style to different audiences and demonstrating strong emotional intelligence. Strong leadership capability, with the ability to motivate, develop, and manage individuals, and contribute effectively within a high-performing global team environment. Outstanding analytical and problem-solving capabilities, with the ability to develop meaningful, well-reasoned insights and apply a proactive, solution-driven approach. Strong technical accounting knowledge, including IFRS, with the ability to discuss complex issues with senior group management, alongside a thorough understanding of financial accounting principles, currency accounting, financial systems, and group structures. Excellent organisational and time management skills, with the ability to prioritise effectively, manage multiple deliverables, and perform under pressure in a fast-paced environment with shifting priorities. Ability to produce high-quality documentation, reports, and training materials, and to support, mentor, and develop finance colleagues across a global network. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
We have an exciting opportunity for a Group Finance Manager (Manager) to join our Finance team , based in A&O Shearman's Belfast office. Finance team - Belfast Achieving the firm's strategy requires a world class Finance department to work with the decision makers. Our teams add value through the services provided, managing compliance and providing information and insight. This is achieved by having a collaborative and high performing team that builds relationships with the Partners and other decision-makers in the firm so that they trust us to advise them on commercial, financial, and technical matters. What you will do To lead the delivery of high-quality financial control and reporting across the Group, supporting decision-making through robust analysis and insight. The role is responsible for maintaining best practice and standards across the finance function, driving continuous improvement, and acting as a trusted adviser to the global finance community. Lead the preparation and delivery of financial information to management and the partnership, ensuring accuracy and timeliness against tight deadlines, and providing high-quality analysis and insight to support decision-making, including commentary on key trends and variances. Oversee key areas of the month-end and year-end close processes, including journals, review of reconciliations, and Group reporting outputs, ensuring the integrity of the balances through oversight of critical judgements and complex accounting areas. Manage delivery of elements of the Group year-end process, including financial statements for UK entities and supporting disclosures. Prepare and review technical accounting papers, assessing the impact of new and emerging accounting standards on the Group, and supporting implementation through training to the global finance network. Oversee the management of cross-border intra-group balances and funding on a multi-currency basis, ensuring compliance with UK and international requirements, and ensuring timely reconciliation and settlement of balances across the global network. Review and enhance financial processes, documentation, and internal controls to ensure accuracy, consistency, and efficiency, supporting the development and maintenance of Group accounting policies and identifying control gaps to drive continuous improvement. Partner with Finance Systems and Business Analysts to support the development and optimisation of finance systems and reporting tools, driving improvements in reporting capability and automation. Build and maintain relationships with Finance staff across all A&O Shearman offices, acting as a trusted adviser on accounting, intercompany, and policy matters, and supporting the global finance network on process and technical queries. Lead and deliver ad hoc projects, including implementation of new reporting or analytical capabilities. Lead, develop, and mentor junior team members, providing ongoing coaching, performance management, and technical guidance, and fostering a high-performing and collaborative team environment. What you will have Member of recognised accounting body as a qualified accountant. Significant post-qualified experience in a finance function. Experience in a Big 4 accountancy practice or in an international environment is an advantage. Excellent written and verbal communication skills, with the ability to clearly explain complex financial and technical issues to both financial and non-financial stakeholders. Ability to influence at a senior level as a credible subject-matter expert, adapting style to different audiences and demonstrating strong emotional intelligence. Strong leadership capability, with the ability to motivate, develop, and manage individuals, and contribute effectively within a high-performing global team environment. Outstanding analytical and problem-solving capabilities, with the ability to develop meaningful, well-reasoned insights and apply a proactive, solution-driven approach. Strong technical accounting knowledge, including IFRS, with the ability to discuss complex issues with senior group management, alongside a thorough understanding of financial accounting principles, currency accounting, financial systems, and group structures. Excellent organisational and time management skills, with the ability to prioritise effectively, manage multiple deliverables, and perform under pressure in a fast-paced environment with shifting priorities. Ability to produce high-quality documentation, reports, and training materials, and to support, mentor, and develop finance colleagues across a global network. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
Aug 10, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
We have an exciting opportunity for a International Tax Manager to join our Finance team, based in A&O Shearman's Belfast office. Finance team - Belfast The International Tax Manager is a member of the Partners' Affairs and Tax ("PAT") Team, supporting the Head of International Tax in the management of the global tax affairs of the A&O Shearman grouping, including tax compliance, advisory and risk management matters covering approximately half of the firm's offices globally. What you will do Develop a detailed understanding of the tax systems of the territories in which A&O Shearman operates and a good working knowledge of the partner payment side of the PAT team's work. Tax compliance including managing advisors and A&O Shearman teams to support local CFOs with tax filings for the firm and its partners. Manage information requests from partners, local offices, and advisors to meet tax deadlines. Year-end work to produce non-UK calculations, tax equalisation calculations and tax related fiscal accounts notes. Real-time oversight of partners' non-UK tax balances, including ensuring that timing differences and other adjustments are accounted for on a timely basis. Reviewing ad hoc tax filings in non-A&O Shearman territories (e.g. India) and advise on potential exposures elsewhere. Management of work to prepare UK Double Taxation Relief calculations for UK resident members of A&O Shearman LLP for inclusion in individual partner UK tax filings. Management of withholding tax exposures for the firm, both in relation to client transactions and interoffice balance settlement. Ensure internal and external queries are answered correctly and on a timely basis. Tax advice in relation to mobility issues, including individuals working overseas. Other ad-hoc tax advisory work as required. Ongoing review of existing processes to ensure that they continue to be appropriate (e.g. to reflect impacts of business change transactions and external legislative developments), and to identify opportunities to improve these, including the use of AI where appropriate. Management of work of junior team members in London and Belfast. What you will have Collaborative approach and ability to build strong relationships with PAT team colleagues as well as colleagues in other teams located across the globe. Ability to effectively communicate complex tax and accounting issues both orally and in writing to non-specialists. Strong analytical skills and an eye for detail. Knowledge of international tax issues affecting professional partnerships is desirable but not essential Evidence of strong numeric skills Ability to prioritise and manage deadlines effectively. Relevant accounting or tax qualification. Personal or Corporate Tax Experience to Manager level. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Role level: Manager
Aug 10, 2026
Full time
We have an exciting opportunity for a International Tax Manager to join our Finance team, based in A&O Shearman's Belfast office. Finance team - Belfast The International Tax Manager is a member of the Partners' Affairs and Tax ("PAT") Team, supporting the Head of International Tax in the management of the global tax affairs of the A&O Shearman grouping, including tax compliance, advisory and risk management matters covering approximately half of the firm's offices globally. What you will do Develop a detailed understanding of the tax systems of the territories in which A&O Shearman operates and a good working knowledge of the partner payment side of the PAT team's work. Tax compliance including managing advisors and A&O Shearman teams to support local CFOs with tax filings for the firm and its partners. Manage information requests from partners, local offices, and advisors to meet tax deadlines. Year-end work to produce non-UK calculations, tax equalisation calculations and tax related fiscal accounts notes. Real-time oversight of partners' non-UK tax balances, including ensuring that timing differences and other adjustments are accounted for on a timely basis. Reviewing ad hoc tax filings in non-A&O Shearman territories (e.g. India) and advise on potential exposures elsewhere. Management of work to prepare UK Double Taxation Relief calculations for UK resident members of A&O Shearman LLP for inclusion in individual partner UK tax filings. Management of withholding tax exposures for the firm, both in relation to client transactions and interoffice balance settlement. Ensure internal and external queries are answered correctly and on a timely basis. Tax advice in relation to mobility issues, including individuals working overseas. Other ad-hoc tax advisory work as required. Ongoing review of existing processes to ensure that they continue to be appropriate (e.g. to reflect impacts of business change transactions and external legislative developments), and to identify opportunities to improve these, including the use of AI where appropriate. Management of work of junior team members in London and Belfast. What you will have Collaborative approach and ability to build strong relationships with PAT team colleagues as well as colleagues in other teams located across the globe. Ability to effectively communicate complex tax and accounting issues both orally and in writing to non-specialists. Strong analytical skills and an eye for detail. Knowledge of international tax issues affecting professional partnerships is desirable but not essential Evidence of strong numeric skills Ability to prioritise and manage deadlines effectively. Relevant accounting or tax qualification. Personal or Corporate Tax Experience to Manager level. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Role level: Manager
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
Aug 10, 2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department's mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm's core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world's leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive . click apply for full job details
GBR Recruitment are delighted to be working exclusively with a Lincolnshire based defence company recruiting for an experienced Commercial Lead with Defence / MOD sector experience (products / services into) to lead all commercial activities, putting together the commercial strategy & rolling it out operationally, in turn driving efficiencies & increasing business growth. You will play a lead role in all MOD / defence tender bids up to 100M, as well as overseeing procurement, pricing agreements, costings, customer / supplier contractual terms negotiations & more, ensuring this commercial defence business remains financially strong & that any commercial risks are mitigated. In this key commercial executive level role, you will have strong knowledge of MOD / Defence Frameworks, plus security classifications ITAR / Export Controls, DEFCONS, DEFSTANs & ISO compliance standards. This role would suit someone with a defence / MOD background, who has worked as or is working as a Head of Commercial, Commercial Manager, Commercial Operations Manager, Commercial & Contracts Lead, Commercial Account Manager, Business Manager or similar with comparable day to day duties. Duties: Re-engineer, implement and execute the commercial strategy to drive substantial business growth, across both defence software & hardware service lines. Responsible for the full life-cycle of contract management, including drafting, negotiation, execution, monitoring, and renewal of defence contracts. Lead / steer all commercial business proposals, MOD tenders & MOD bids of various complexities & varying monetary values Produce accurate commercially viable pricing models for software products, licensing structures, support packages & hardware maintenance servicing agreements. Analyse commercial performance metrics / MI / KPI's, profitability levels, & overall cost management. Main commercial point of contact for key defence / MOD / government customers, business partners & key suppliers. Deliver the right commercial strategy operationally by working closely with the wider operation including software engineering, hardware maintenance, operations & programme management teams to ensure the business is in a strong position commercially and working to a strategy that is deliverable / profitable. Build & grow strong relationships with defence-sector clients, ensuring clarity on all deliverables, achievable service levels (SLA's) & contractual expectations. Ensure all contracts meet regulatory, legal & financial requirements, including MOD/defence procurement frameworks where applicable. Manage contract change notices, variations & performance measures. Monitor commercial performance metrics, profitability & cost management. Produce & deliver weekly & monthly reports to share with the SMT / MD. Mitigate any commercial & contractual risks. Ensure Compliance with applicable regulations, including security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, relevant ISO standards & any other areas of compliance as necessary, ensuring the maintenance of commercial documentation, audit records & contract frameworks. Coach, mentor & develop the Commercial Officer who reports into you Attributes: Minimum CIPS Level 5 preferred Used to supplying services / products into government & defence industry customers. Knowledge of security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, plus relevant ISO standards. Used to working on & heading up high value business tenders M's Used to having full control of all commercials Used to leading others, as this has one direct report MOD / defence background, ideally with some knowledge of electronic warfare (EW), radar technology & other next generation defence measures Interviews for this role are to take place immediately. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. There may be some flexibility in terms of the odd day working remotely from home. Apply today!
Aug 10, 2026
Full time
GBR Recruitment are delighted to be working exclusively with a Lincolnshire based defence company recruiting for an experienced Commercial Lead with Defence / MOD sector experience (products / services into) to lead all commercial activities, putting together the commercial strategy & rolling it out operationally, in turn driving efficiencies & increasing business growth. You will play a lead role in all MOD / defence tender bids up to 100M, as well as overseeing procurement, pricing agreements, costings, customer / supplier contractual terms negotiations & more, ensuring this commercial defence business remains financially strong & that any commercial risks are mitigated. In this key commercial executive level role, you will have strong knowledge of MOD / Defence Frameworks, plus security classifications ITAR / Export Controls, DEFCONS, DEFSTANs & ISO compliance standards. This role would suit someone with a defence / MOD background, who has worked as or is working as a Head of Commercial, Commercial Manager, Commercial Operations Manager, Commercial & Contracts Lead, Commercial Account Manager, Business Manager or similar with comparable day to day duties. Duties: Re-engineer, implement and execute the commercial strategy to drive substantial business growth, across both defence software & hardware service lines. Responsible for the full life-cycle of contract management, including drafting, negotiation, execution, monitoring, and renewal of defence contracts. Lead / steer all commercial business proposals, MOD tenders & MOD bids of various complexities & varying monetary values Produce accurate commercially viable pricing models for software products, licensing structures, support packages & hardware maintenance servicing agreements. Analyse commercial performance metrics / MI / KPI's, profitability levels, & overall cost management. Main commercial point of contact for key defence / MOD / government customers, business partners & key suppliers. Deliver the right commercial strategy operationally by working closely with the wider operation including software engineering, hardware maintenance, operations & programme management teams to ensure the business is in a strong position commercially and working to a strategy that is deliverable / profitable. Build & grow strong relationships with defence-sector clients, ensuring clarity on all deliverables, achievable service levels (SLA's) & contractual expectations. Ensure all contracts meet regulatory, legal & financial requirements, including MOD/defence procurement frameworks where applicable. Manage contract change notices, variations & performance measures. Monitor commercial performance metrics, profitability & cost management. Produce & deliver weekly & monthly reports to share with the SMT / MD. Mitigate any commercial & contractual risks. Ensure Compliance with applicable regulations, including security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, relevant ISO standards & any other areas of compliance as necessary, ensuring the maintenance of commercial documentation, audit records & contract frameworks. Coach, mentor & develop the Commercial Officer who reports into you Attributes: Minimum CIPS Level 5 preferred Used to supplying services / products into government & defence industry customers. Knowledge of security classifications, ITAR/Export Controls, DEFCONS, DEFSTANs, plus relevant ISO standards. Used to working on & heading up high value business tenders M's Used to having full control of all commercials Used to leading others, as this has one direct report MOD / defence background, ideally with some knowledge of electronic warfare (EW), radar technology & other next generation defence measures Interviews for this role are to take place immediately. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. There may be some flexibility in terms of the odd day working remotely from home. Apply today!
What you will do The role is responsible for the day-to-day operations of the overall governance framework and processes for the IT function, ensuring it remains fit-for purpose and aligned to business prorities. Develop and maintain internal IT standards and control policies, procedures and processes. Implement solutions that are pragmatic and scalable that balance compliance with operational efficiency Support the management of control points and non-conformances, ensuring clear ownership and timely remediation. Develop and own management reports on IT standards, controls compliance and non-technical risks. Deliver activities to standardise IT policies, processes and procedures in alignment with best practices. Provide advice on IT standards and controls to technical teams when required. Work as part of the IT Business Operations team to collectively manage the cross-functional integration of the IT department. Work with IT colleagues, Information Security, Data Governance and others to continually improve standards and controls across IT. Build strong relationships with stakeholders by translating technical or control concepts into clear business language in order to influence behaviours and drive adoption. Support the interface to Risk and Legal for all matters related to internal audit and risk management. Identify and pursue opportunities for continuous improvement in IT governance and controls processes and effectiveness. What you will have Experience: Experience in IT governance, risk, controls or operational management, preferably within the legal, consulting or other professional services sectors. Knowledge and understanding of governance and IT controls frameworks as well as their operational implementation. A proven ability to translate frameworks into practical implementation is highly desirable. Strong analytical and reporting capabilities, supported by advanced Excel and PowerPoint skills. Experience developing reports, dashboards and management information using Power BI or comparable tools would be advantageous.Experienced with working successfully with a complex and large set of stakeholders Process design skills are desirable Audit and assurance skills are desirable. Awareness of current IT and data market trends and technology innovations. At least 5 years background in IT industry, with experience managing governance and controls. Personal: Excellent stakeholder engagement and communication skills. Problem-solving mindset with an ability to simplify complex issues and deliver details. Collaborative approach underpinned by strong ownership and independent accountabilityGood organisational skills, methodical approach and attention to detail Good business acumen and understanding of how the firm is positioned in the global market. Good technical acumen with strong verbal reasoning skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Aug 10, 2026
Full time
What you will do The role is responsible for the day-to-day operations of the overall governance framework and processes for the IT function, ensuring it remains fit-for purpose and aligned to business prorities. Develop and maintain internal IT standards and control policies, procedures and processes. Implement solutions that are pragmatic and scalable that balance compliance with operational efficiency Support the management of control points and non-conformances, ensuring clear ownership and timely remediation. Develop and own management reports on IT standards, controls compliance and non-technical risks. Deliver activities to standardise IT policies, processes and procedures in alignment with best practices. Provide advice on IT standards and controls to technical teams when required. Work as part of the IT Business Operations team to collectively manage the cross-functional integration of the IT department. Work with IT colleagues, Information Security, Data Governance and others to continually improve standards and controls across IT. Build strong relationships with stakeholders by translating technical or control concepts into clear business language in order to influence behaviours and drive adoption. Support the interface to Risk and Legal for all matters related to internal audit and risk management. Identify and pursue opportunities for continuous improvement in IT governance and controls processes and effectiveness. What you will have Experience: Experience in IT governance, risk, controls or operational management, preferably within the legal, consulting or other professional services sectors. Knowledge and understanding of governance and IT controls frameworks as well as their operational implementation. A proven ability to translate frameworks into practical implementation is highly desirable. Strong analytical and reporting capabilities, supported by advanced Excel and PowerPoint skills. Experience developing reports, dashboards and management information using Power BI or comparable tools would be advantageous.Experienced with working successfully with a complex and large set of stakeholders Process design skills are desirable Audit and assurance skills are desirable. Awareness of current IT and data market trends and technology innovations. At least 5 years background in IT industry, with experience managing governance and controls. Personal: Excellent stakeholder engagement and communication skills. Problem-solving mindset with an ability to simplify complex issues and deliver details. Collaborative approach underpinned by strong ownership and independent accountabilityGood organisational skills, methodical approach and attention to detail Good business acumen and understanding of how the firm is positioned in the global market. Good technical acumen with strong verbal reasoning skills. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Trainee Recruitment Consultant Location: Truro, Cornwall Salary: 25,000 base + uncapped commission OTE: 30-35,000+ in first year Ready to kick-start your career and take control of your earnings? We're on the lookout for ambitious, driven individuals who want to get into the world of 360 recruitment! 6-12+ months sales experience or 180 recruitment is desirable but not essential, progression in other industries such as hospitality are also encouraged to apply. Join our team in Truro and learn everything you need to know about sales, business development, and client management. You'll be building relationships, closing deals, and seeing the results of your hard work pay off. Join a company where your progression is prioritised, your contribution is valued, and your success is rewarded. What You'll Be Doing Full 360 recruitment, from business development to candidate management on a permanent or contract basis Growing your niche market within engineering, or technology Building trusted partnerships with clients and candidates Working towards clear targets What We're Looking For Confident, outgoing, and great with people Motivated by results, success, and personal growth Resilient and ready to take on a challenge A consistent career history showing commitment and progression 6-12+ months sales or 180 recruitment/resourcing experience (desirable not essential) Excited to learn and build a long-term career in sales and 360 recruitment Why Tank? As recruitment specialists, our purpose is creating opportunities for individuals and companies across the Technology and Engineering industries. Our purpose reflects our commitment to providing our employees, clients and candidates with the resources, tools and support they need to achieve their goals and reach their full potential. We believe that everyone should have access to opportunities that allow them to grow and succeed. We offer: 25k base salary + uncapped, no-threshold commission Clear and structured career pathways to consultant, senior, principal and managment Strategic and innovative hybrid training delivered by our Learning and Development manager Ongoing support and coaching from our leadership team Annual incentive trip - next stop Nashville! Quarterly lunch club incentives Birthday day off Please note we do not offer sponsorship for this role. If you're ready to take control of your career, or if you'd just like to ask some questions and explore, please reach out to Danielle Ogilvie for a confidential chat. (phone number removed) (phone number removed)
Aug 10, 2026
Full time
Trainee Recruitment Consultant Location: Truro, Cornwall Salary: 25,000 base + uncapped commission OTE: 30-35,000+ in first year Ready to kick-start your career and take control of your earnings? We're on the lookout for ambitious, driven individuals who want to get into the world of 360 recruitment! 6-12+ months sales experience or 180 recruitment is desirable but not essential, progression in other industries such as hospitality are also encouraged to apply. Join our team in Truro and learn everything you need to know about sales, business development, and client management. You'll be building relationships, closing deals, and seeing the results of your hard work pay off. Join a company where your progression is prioritised, your contribution is valued, and your success is rewarded. What You'll Be Doing Full 360 recruitment, from business development to candidate management on a permanent or contract basis Growing your niche market within engineering, or technology Building trusted partnerships with clients and candidates Working towards clear targets What We're Looking For Confident, outgoing, and great with people Motivated by results, success, and personal growth Resilient and ready to take on a challenge A consistent career history showing commitment and progression 6-12+ months sales or 180 recruitment/resourcing experience (desirable not essential) Excited to learn and build a long-term career in sales and 360 recruitment Why Tank? As recruitment specialists, our purpose is creating opportunities for individuals and companies across the Technology and Engineering industries. Our purpose reflects our commitment to providing our employees, clients and candidates with the resources, tools and support they need to achieve their goals and reach their full potential. We believe that everyone should have access to opportunities that allow them to grow and succeed. We offer: 25k base salary + uncapped, no-threshold commission Clear and structured career pathways to consultant, senior, principal and managment Strategic and innovative hybrid training delivered by our Learning and Development manager Ongoing support and coaching from our leadership team Annual incentive trip - next stop Nashville! Quarterly lunch club incentives Birthday day off Please note we do not offer sponsorship for this role. If you're ready to take control of your career, or if you'd just like to ask some questions and explore, please reach out to Danielle Ogilvie for a confidential chat. (phone number removed) (phone number removed)
The Body Shop International Limited
York, Yorkshire
The Body Shop When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up. Your role in a nutshell As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience. More about the role Lead & work as part of a successful, engaged team to best meet the needs of our customers Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life Problem solves effectively & proactively as much as possible using available resources Communicate effectively & act as a flexible & responsible role model to your team Ensure development of customer loyalty to further build The Body Shop brand Work with the Shop Manager to meet sales & performance targets Work with the Shop Manager to manage stock; monitor & manage change Use the data (KPI's) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance Identify & attract high potential candidates & develop current team members to succeed in their goals Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products What we look for Experience in a customer facing role, people leadership & team development Ability to meet sales & performance targets with outstanding planning & organizing skills Ability to work collaboratively within a feedback culture Outstanding problem solving & communication skills Experience using data (KPI's) to make sound business decisions preferred Comfortable with Microsoft Office Suite Work flexible hours, including holidays, nights, and weekends to meet the needs of the business Flexibility to work across Sunday to Saturday is required What we offer Benefits start within your first month Comprehensive onboarding in your new position Training hours for you & your team as needed A 50% discount on regular product & 30% on Gifts Freebies - when we launch new products, we want our Teams to be the first to fall in love with them Paid volunteer days - so you can spend time with the causes that matter to you Ability to make connections with Community Partners to drive local activism (UN) Uniform- We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good Ability to offer a real living wage to your Customer Consultants Opportunities to grow within the Brand Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network Talent Drivers Collaborative Skills Commerciality Leadership Personal Conduct Purpose
Aug 10, 2026
Full time
The Body Shop When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up. Your role in a nutshell As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience. More about the role Lead & work as part of a successful, engaged team to best meet the needs of our customers Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life Problem solves effectively & proactively as much as possible using available resources Communicate effectively & act as a flexible & responsible role model to your team Ensure development of customer loyalty to further build The Body Shop brand Work with the Shop Manager to meet sales & performance targets Work with the Shop Manager to manage stock; monitor & manage change Use the data (KPI's) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance Identify & attract high potential candidates & develop current team members to succeed in their goals Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products What we look for Experience in a customer facing role, people leadership & team development Ability to meet sales & performance targets with outstanding planning & organizing skills Ability to work collaboratively within a feedback culture Outstanding problem solving & communication skills Experience using data (KPI's) to make sound business decisions preferred Comfortable with Microsoft Office Suite Work flexible hours, including holidays, nights, and weekends to meet the needs of the business Flexibility to work across Sunday to Saturday is required What we offer Benefits start within your first month Comprehensive onboarding in your new position Training hours for you & your team as needed A 50% discount on regular product & 30% on Gifts Freebies - when we launch new products, we want our Teams to be the first to fall in love with them Paid volunteer days - so you can spend time with the causes that matter to you Ability to make connections with Community Partners to drive local activism (UN) Uniform- We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good Ability to offer a real living wage to your Customer Consultants Opportunities to grow within the Brand Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network Talent Drivers Collaborative Skills Commerciality Leadership Personal Conduct Purpose
Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role Working Hours - 12hour shifts, continental pattern days and nights (results in working only 155days per year) Communication & Reporting Report machine defects, damage, or safety concerns immediately to the Shift Team Leader or Production Manager. Complete all production and administration paperwork accurately and promptly. Communicate stereo defects or damage to the Technical Department or Shift Team Leader for repair. Support and deliver on-the-job training when required. Machine Operation & Quality Operate the print machine to the required production standards, KPI targets, and company procedures. Ensure the machine is in a safe working condition and operate in accordance with the Safe System of Work. Produce finished goods to the required quality standards and complete all quality control checks. Check all stereos prior to use, ensure they are clean, serviceable, and returned to the correct storage location after use. Ensure finished goods are palletised safely and in accordance with works order instructions. Ensure completed pallets are correctly labelled and transferred promptly to the next operation area. Safety, Environment & Housekeeping Comply with all company Health & Safety policies and statutory requirements. Take reasonable care for personal safety and the safety of others affected by work activities. Follow company health, safety, environmental, hygiene, and BRCIOP requirements at all times. Maintain a clean, tidy, and hazard-free machine and work area in line with housekeeping standards and Safe System of Work requirements. Promptly report hazards, unsafe conditions, and incidents. Continuous Improvement Support World Class Manufacturing initiatives. Contribute to improvements through Overall Equipment Effectiveness (OEE), Waste Reduction, and Total Planned Maintenance (TPM). Promote efficient use and care of materials, tools, and equipment. Planning & Organisation Ensure production output meets agreed targets and schedules. Manage materials, tools, equipment, and company documentation within the scope of the role. Undertake reasonable additional tasks requested by the Shift Team Leader or Production Manager in support of business needs. Skills Fully skilled print machine operator. Ability to train and support other operators. Good communication skills. Planning and prioritisation skills. Ability to work effectively within a team. Flexible approach to meeting production timelines. What We Offer Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme Ongoing training and development opportunities 24/7 confidential support for you and your family Flexible working options and family-friendly policies Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer) Ready to make an impact? Apply today and help us build a sustainable future together. Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job.
Aug 10, 2026
Full time
Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role Working Hours - 12hour shifts, continental pattern days and nights (results in working only 155days per year) Communication & Reporting Report machine defects, damage, or safety concerns immediately to the Shift Team Leader or Production Manager. Complete all production and administration paperwork accurately and promptly. Communicate stereo defects or damage to the Technical Department or Shift Team Leader for repair. Support and deliver on-the-job training when required. Machine Operation & Quality Operate the print machine to the required production standards, KPI targets, and company procedures. Ensure the machine is in a safe working condition and operate in accordance with the Safe System of Work. Produce finished goods to the required quality standards and complete all quality control checks. Check all stereos prior to use, ensure they are clean, serviceable, and returned to the correct storage location after use. Ensure finished goods are palletised safely and in accordance with works order instructions. Ensure completed pallets are correctly labelled and transferred promptly to the next operation area. Safety, Environment & Housekeeping Comply with all company Health & Safety policies and statutory requirements. Take reasonable care for personal safety and the safety of others affected by work activities. Follow company health, safety, environmental, hygiene, and BRCIOP requirements at all times. Maintain a clean, tidy, and hazard-free machine and work area in line with housekeeping standards and Safe System of Work requirements. Promptly report hazards, unsafe conditions, and incidents. Continuous Improvement Support World Class Manufacturing initiatives. Contribute to improvements through Overall Equipment Effectiveness (OEE), Waste Reduction, and Total Planned Maintenance (TPM). Promote efficient use and care of materials, tools, and equipment. Planning & Organisation Ensure production output meets agreed targets and schedules. Manage materials, tools, equipment, and company documentation within the scope of the role. Undertake reasonable additional tasks requested by the Shift Team Leader or Production Manager in support of business needs. Skills Fully skilled print machine operator. Ability to train and support other operators. Good communication skills. Planning and prioritisation skills. Ability to work effectively within a team. Flexible approach to meeting production timelines. What We Offer Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme Ongoing training and development opportunities 24/7 confidential support for you and your family Flexible working options and family-friendly policies Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer) Ready to make an impact? Apply today and help us build a sustainable future together. Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job.
We have an exciting opportunity for a International Tax Manager to join our Finance team, based in A&O Shearman's Belfast office. Finance team - Belfast The International Tax Manager is a member of the Partners' Affairs and Tax ("PAT") Team, supporting the Head of International Tax in the management of the global tax affairs of the A&O Shearman grouping, including tax compliance, advisory and risk management matters covering approximately half of the firm's offices globally. What you will do Develop a detailed understanding of the tax systems of the territories in which A&O Shearman operates and a good working knowledge of the partner payment side of the PAT team's work. Tax compliance including managing advisors and A&O Shearman teams to support local CFOs with tax filings for the firm and its partners. Manage information requests from partners, local offices, and advisors to meet tax deadlines. Year-end work to produce non-UK calculations, tax equalisation calculations and tax related fiscal accounts notes. Real-time oversight of partners' non-UK tax balances, including ensuring that timing differences and other adjustments are accounted for on a timely basis. Reviewing ad hoc tax filings in non-A&O Shearman territories (e.g. India) and advise on potential exposures elsewhere. Management of work to prepare UK Double Taxation Relief calculations for UK resident members of A&O Shearman LLP for inclusion in individual partner UK tax filings. Management of withholding tax exposures for the firm, both in relation to client transactions and interoffice balance settlement. Ensure internal and external queries are answered correctly and on a timely basis. Tax advice in relation to mobility issues, including individuals working overseas. Other ad-hoc tax advisory work as required. Ongoing review of existing processes to ensure that they continue to be appropriate (e.g. to reflect impacts of business change transactions and external legislative developments), and to identify opportunities to improve these, including the use of AI where appropriate. Management of work of junior team members in London and Belfast. What you will have Collaborative approach and ability to build strong relationships with PAT team colleagues as well as colleagues in other teams located across the globe. Ability to effectively communicate complex tax and accounting issues both orally and in writing to non-specialists. Strong analytical skills and an eye for detail. Knowledge of international tax issues affecting professional partnerships is desirable but not essential Evidence of strong numeric skills Ability to prioritise and manage deadlines effectively. Relevant accounting or tax qualification. Personal or Corporate Tax Experience to Manager level. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Role level: Manager
Aug 10, 2026
Full time
We have an exciting opportunity for a International Tax Manager to join our Finance team, based in A&O Shearman's Belfast office. Finance team - Belfast The International Tax Manager is a member of the Partners' Affairs and Tax ("PAT") Team, supporting the Head of International Tax in the management of the global tax affairs of the A&O Shearman grouping, including tax compliance, advisory and risk management matters covering approximately half of the firm's offices globally. What you will do Develop a detailed understanding of the tax systems of the territories in which A&O Shearman operates and a good working knowledge of the partner payment side of the PAT team's work. Tax compliance including managing advisors and A&O Shearman teams to support local CFOs with tax filings for the firm and its partners. Manage information requests from partners, local offices, and advisors to meet tax deadlines. Year-end work to produce non-UK calculations, tax equalisation calculations and tax related fiscal accounts notes. Real-time oversight of partners' non-UK tax balances, including ensuring that timing differences and other adjustments are accounted for on a timely basis. Reviewing ad hoc tax filings in non-A&O Shearman territories (e.g. India) and advise on potential exposures elsewhere. Management of work to prepare UK Double Taxation Relief calculations for UK resident members of A&O Shearman LLP for inclusion in individual partner UK tax filings. Management of withholding tax exposures for the firm, both in relation to client transactions and interoffice balance settlement. Ensure internal and external queries are answered correctly and on a timely basis. Tax advice in relation to mobility issues, including individuals working overseas. Other ad-hoc tax advisory work as required. Ongoing review of existing processes to ensure that they continue to be appropriate (e.g. to reflect impacts of business change transactions and external legislative developments), and to identify opportunities to improve these, including the use of AI where appropriate. Management of work of junior team members in London and Belfast. What you will have Collaborative approach and ability to build strong relationships with PAT team colleagues as well as colleagues in other teams located across the globe. Ability to effectively communicate complex tax and accounting issues both orally and in writing to non-specialists. Strong analytical skills and an eye for detail. Knowledge of international tax issues affecting professional partnerships is desirable but not essential Evidence of strong numeric skills Ability to prioritise and manage deadlines effectively. Relevant accounting or tax qualification. Personal or Corporate Tax Experience to Manager level. What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. Role level: Manager
