Project Coordinator Salary: £30,000 £35,000 per annum Location: Basingstoke About TSL Lighting TSL Lighting is one of the UK's leading independent event lighting and rigging specialists. Operating from our flagship facility at Gateway House in Basingstoke, we supply and support productions across various sectors including live music, concert touring, festivals, corporate events, fashion, theatre, film premieres, broadcast, esports, and immersive experiences throughout the UK, Europe, and beyond. Our excellent reputation is built on meticulous attention to detail, top-quality equipment preparation, and the dedication of our talented team. The Role Working as part of the wider Project Management team within the TSL office and reporting to the General Manager, the Project Coordinator assists with the planning, delivery and management of multiple lighting and rigging projects. The role involves the profitable and efficient coordination of all the resources required to deliver a project, including equipment and transportation. Supporting the customer-facing team, you'll be pivotal in equipment planning and allocation, as well as acting as a main technical point of contact for a project. If you're organised, commercially astute and thrive in a fast-paced, ever-changing environment, we want to hear from you. Key Responsibilities: Locate and negotiate prices for orders of sub-hired equipment from the company's suppliers for specific projects. Raise, process and track purchase orders to ensure timely procurement of equipment and services. Coordinate transport and logistics, including booking vehicles and managing deliveries and collections to support project schedules. Produce Risk Assessments and Method Statements (RAMS) for projects and adhere to the company's H&S Policy and current industry regulations and best practice. Help match the client's and crew chief's requirements to available rental stock to maximise profitable delivery and execution on specific projects. Provide out-of-hours support as part of the company call-out service, acting as the main point of contact for customers. Monitor project progress and act as point of contact for the crew chief in the event of any changes or additional requests throughout the project. Keep job files for each project updated and available for input from other team members. Liaise with the Operations team, as required, to coordinate the equipment prep stage of a project within the company's warehouse. Keep the Line Manager, Account Manager / Project Manager and company systems up to date with all aspects of client contact, project progress and prospective commercial contact, both positive and negative. Manage any project changes and customer confirmations, collating and reporting all charges to be invoiced. Provide support to the Directors in other aspects of the business's activity, as required. Keep all work-related information confidential and act in a professional manner at all times, in all work and industry-social situations. Identify any areas of our operation where training and additional skills may benefit you or the business. Provide feedback to Directors on any areas of improvement, development or growth identified, taking a role within the team in problem-solving and contributing to team and business improvement. Manage purchase and rental procurement efficiently, with the aim of maximising rental revenue and resulting profit margins. Keep abreast of any technical issues and new products that will enhance our rental inventory and services offer. Be aware of and comply with the company Health and Safety Policy, ensuring the company's policies, rules, procedures and obligations are observed in carrying out the above duties. Ideal Candidate: Excellent organisational skills, with the ability to manage your own workload whilst working as part of a team. Good communication and interpersonal skills. Good working knowledge of a full range of current lighting and rigging equipment and practices. Strong IT knowledge, with the ability to use spreadsheets and IT to monitor budgets, profit margins and the like. Numerate and commercially astute, with an understanding of profitability and margin. Strong attention to detail and accuracy. Proactive and self-motivated, capable of working on your own initiative in a constantly changing, pressurised environment within a fast-developing company. Able to manage a situation and effectively deal with both junior and senior colleagues. Ability to travel within the UK, Europe and internationally, often at short notice. Working knowledge of lighting networking systems and terminology would be an advantage. Working knowledge of rigging and safe working practices would be an advantage. What We Offer In this role, you'll play a central part in delivering world-class lighting to major events across the UK and Europe. We promote a supportive team environment that values your contributions, alongside training and development opportunities to enhance your skills and grow within a fast-growing company with an outstanding reputation in the industry. Diversity Statement We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences. How to Apply To apply for the Project Coordinator position, please send your CV now. Join us in delivering exceptional experiences within the exciting world of live events.
Aug 12, 2026
Full time
Project Coordinator Salary: £30,000 £35,000 per annum Location: Basingstoke About TSL Lighting TSL Lighting is one of the UK's leading independent event lighting and rigging specialists. Operating from our flagship facility at Gateway House in Basingstoke, we supply and support productions across various sectors including live music, concert touring, festivals, corporate events, fashion, theatre, film premieres, broadcast, esports, and immersive experiences throughout the UK, Europe, and beyond. Our excellent reputation is built on meticulous attention to detail, top-quality equipment preparation, and the dedication of our talented team. The Role Working as part of the wider Project Management team within the TSL office and reporting to the General Manager, the Project Coordinator assists with the planning, delivery and management of multiple lighting and rigging projects. The role involves the profitable and efficient coordination of all the resources required to deliver a project, including equipment and transportation. Supporting the customer-facing team, you'll be pivotal in equipment planning and allocation, as well as acting as a main technical point of contact for a project. If you're organised, commercially astute and thrive in a fast-paced, ever-changing environment, we want to hear from you. Key Responsibilities: Locate and negotiate prices for orders of sub-hired equipment from the company's suppliers for specific projects. Raise, process and track purchase orders to ensure timely procurement of equipment and services. Coordinate transport and logistics, including booking vehicles and managing deliveries and collections to support project schedules. Produce Risk Assessments and Method Statements (RAMS) for projects and adhere to the company's H&S Policy and current industry regulations and best practice. Help match the client's and crew chief's requirements to available rental stock to maximise profitable delivery and execution on specific projects. Provide out-of-hours support as part of the company call-out service, acting as the main point of contact for customers. Monitor project progress and act as point of contact for the crew chief in the event of any changes or additional requests throughout the project. Keep job files for each project updated and available for input from other team members. Liaise with the Operations team, as required, to coordinate the equipment prep stage of a project within the company's warehouse. Keep the Line Manager, Account Manager / Project Manager and company systems up to date with all aspects of client contact, project progress and prospective commercial contact, both positive and negative. Manage any project changes and customer confirmations, collating and reporting all charges to be invoiced. Provide support to the Directors in other aspects of the business's activity, as required. Keep all work-related information confidential and act in a professional manner at all times, in all work and industry-social situations. Identify any areas of our operation where training and additional skills may benefit you or the business. Provide feedback to Directors on any areas of improvement, development or growth identified, taking a role within the team in problem-solving and contributing to team and business improvement. Manage purchase and rental procurement efficiently, with the aim of maximising rental revenue and resulting profit margins. Keep abreast of any technical issues and new products that will enhance our rental inventory and services offer. Be aware of and comply with the company Health and Safety Policy, ensuring the company's policies, rules, procedures and obligations are observed in carrying out the above duties. Ideal Candidate: Excellent organisational skills, with the ability to manage your own workload whilst working as part of a team. Good communication and interpersonal skills. Good working knowledge of a full range of current lighting and rigging equipment and practices. Strong IT knowledge, with the ability to use spreadsheets and IT to monitor budgets, profit margins and the like. Numerate and commercially astute, with an understanding of profitability and margin. Strong attention to detail and accuracy. Proactive and self-motivated, capable of working on your own initiative in a constantly changing, pressurised environment within a fast-developing company. Able to manage a situation and effectively deal with both junior and senior colleagues. Ability to travel within the UK, Europe and internationally, often at short notice. Working knowledge of lighting networking systems and terminology would be an advantage. Working knowledge of rigging and safe working practices would be an advantage. What We Offer In this role, you'll play a central part in delivering world-class lighting to major events across the UK and Europe. We promote a supportive team environment that values your contributions, alongside training and development opportunities to enhance your skills and grow within a fast-growing company with an outstanding reputation in the industry. Diversity Statement We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences. How to Apply To apply for the Project Coordinator position, please send your CV now. Join us in delivering exceptional experiences within the exciting world of live events.
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus within the Swimming Pool will cover accommodation primarily on our intake days on Monday and Friday and will work in our Splash Waterworld for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Supervisor Plus - Splash Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Splash pool. The following areas outline the key expectations for this part of the role: Pool Operations Supervise the day-to-day operation of the swimming pool and associated leisure facilities. Ensure the pool area operates in line with health, safety and safeguarding procedures. Conduct regular poolside supervision and ensure lifeguarding coverage at all times. Support the delivery of pool activities, sessions and guest experiences. Team Leadership Supervise and support lifeguards and pool team members during shifts. Provide guidance, coaching and on-the-job training. Allocate daily duties and ensure adequate staffing levels. Support recruitment, onboarding and performance management where required. Health & Safety Ensure compliance with relevant safety legislation and industry standards (e.g., pool safety operating procedures). Carry out routine safety checks of the pool, plant room and surrounding areas. Respond to emergencies and incidents in line with emergency action plans. Maintain accurate records including pool tests, safety checks and incident reports. Guest Experience Deliver a friendly and welcoming environment for guests. Support guests with queries and ensure safe use of facilities. Deal professionally with guest feedback or concerns. Promote a positive, family-friendly atmosphere. Splash Standards Maintain high standards of cleanliness and presentation throughout the pool area. Ensure equipment is safe, maintained and stored correctly. Work closely with maintenance teams regarding any technical or facility issues. Key Responsibilities Audits completed in accommodation & other departments Team training compliance across departments Health, Safety & Compliance Audits Guest NPS & Feedback Improved ENPS Retail Spend - responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver Right People, Right Place, Right Time in all key areas About You Excellent leadership skills with the ability to coach and support team in delivering key objectives Strong attention to detail to be able to support with all audit/ observation-based activity. Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives. Experience in working with multi skilled team to support other areas of the business based on guest demand. Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance. Coaching team. Delivering team training. Setting standards and role modelling this behaviour. Excellent ability to communicate effectively at all levels. Able to manage multiple priorities and can adapt quickly to changing requirements. Splash NPQL or Equivalent Qualification Previous experience in a swimming pool environment Strong knowledge of pool safety About Butlin's Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
Aug 11, 2026
Full time
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus within the Swimming Pool will cover accommodation primarily on our intake days on Monday and Friday and will work in our Splash Waterworld for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Supervisor Plus - Splash Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Splash pool. The following areas outline the key expectations for this part of the role: Pool Operations Supervise the day-to-day operation of the swimming pool and associated leisure facilities. Ensure the pool area operates in line with health, safety and safeguarding procedures. Conduct regular poolside supervision and ensure lifeguarding coverage at all times. Support the delivery of pool activities, sessions and guest experiences. Team Leadership Supervise and support lifeguards and pool team members during shifts. Provide guidance, coaching and on-the-job training. Allocate daily duties and ensure adequate staffing levels. Support recruitment, onboarding and performance management where required. Health & Safety Ensure compliance with relevant safety legislation and industry standards (e.g., pool safety operating procedures). Carry out routine safety checks of the pool, plant room and surrounding areas. Respond to emergencies and incidents in line with emergency action plans. Maintain accurate records including pool tests, safety checks and incident reports. Guest Experience Deliver a friendly and welcoming environment for guests. Support guests with queries and ensure safe use of facilities. Deal professionally with guest feedback or concerns. Promote a positive, family-friendly atmosphere. Splash Standards Maintain high standards of cleanliness and presentation throughout the pool area. Ensure equipment is safe, maintained and stored correctly. Work closely with maintenance teams regarding any technical or facility issues. Key Responsibilities Audits completed in accommodation & other departments Team training compliance across departments Health, Safety & Compliance Audits Guest NPS & Feedback Improved ENPS Retail Spend - responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver Right People, Right Place, Right Time in all key areas About You Excellent leadership skills with the ability to coach and support team in delivering key objectives Strong attention to detail to be able to support with all audit/ observation-based activity. Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives. Experience in working with multi skilled team to support other areas of the business based on guest demand. Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance. Coaching team. Delivering team training. Setting standards and role modelling this behaviour. Excellent ability to communicate effectively at all levels. Able to manage multiple priorities and can adapt quickly to changing requirements. Splash NPQL or Equivalent Qualification Previous experience in a swimming pool environment Strong knowledge of pool safety About Butlin's Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
£66,023.00 inc car allowance (6700) Plus Profit share, pension, health, fuel card etc Quantity Surveyor Our client are expanding their commercial team out of their Romsey , near Southampton Hampshire office They are looking for a Quantity Surveyor who can share in this growth ethos. Honesty, integrity and teamwork will be at the heart of what they do. Ideally with these attributes o CVRs/Valuations o Live within easy travelling of Southampton area o Dealing with direct labour and timesheets o Schedules of Rates o Formal qualifications or surveyor training o Any exposure to Painting/ Decorating o Estimating / Measuring and applying rates Ideally they are looking for Quantity Surveyor with experience dealing and working with direct labour teams of people , time sheets etc . Any background especially in Painting, brickwork or plastering or roofing , or new builds in terms of QS would work for this role along with tendering ,estimating and refurbishments but dealing and working with direct teams is a big tick . They are looking for an enthusiastic, people focused Quantity Surveyor to join their dedicated commercial and operational team, who specialise in Painting and Decorating and associated planned refurbishment works to the public, private, residential and educational sector . They value their employees and offer an exceptional benefits package and the chance to be a part of their prosperous long-term future that is full of potential, development and opportunity. They offer a relocation package for eligible candidates if you live in another part of the country Be part of the company profit share scheme (9.33% of base salary achieved last year) Private mileage scheme and a fuel card Let us help you prepare for your future with an enhanced employer pension contribution of up to 7% OR a savings scheme. Life, Medical and Permanent Health Insurance Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year. Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice. Annual pay reviews Enhanced maternity/ paternity pay. Training and development opportunities Trade discounts from our preferred suppliers for you and your friends and family, and Specsavers vouchers The Quantity Surveyor role: As a Quantity Surveyor in Southampton, you will actively tender, estimate and measure onsite. We can offer a variety of works including established frameworks and core contracts with prestigious clients within the public, and residential sector as well as our services covering into the retirement living, commercial and education sectors too. Specifically, you will: Measure and prepare cost estimates for contracts and tenders, highlighting any commercial risks. Prepare cost value reconciliations for contracts, identifying commercial risks and opportunities to ensure correct contract planning from the outset. Work closely with the Contracts Manager to ensure productivity labour targets are agreed and issued before contract start, including direct labour incentives where possible. Build strong client and supplier relations, to ensure any variations and progress of contracts are discussed and mutual solutions are sought, always. Complete and analyse weekly reporting from site, ensuring it has adequate cost information (including labour rates and performance expectations, budgets, value, progress, quality, and safety) What will you bring as Quantity Surveyor? You will be inquisitive, organised, and honest as well as being a genuine 'people person' who thrives when collaborating with clients, trade teams and immediate colleagues. Fostering a real 'working together' environment, whilst building valued long-term relationships. Proven experience in a similar estimating and surveying role. Experience working with Direct Labour. Experience of the commercial management of projects from tender and estimation stages through to final account. Experience of successfully managing a value of works up to £3 million annually. Entrepreneurial spirit, with a key eye for identifying business opportunities, and areas for negotiation and better gains. You will describe yourself as commercial, analytical, and accurate in your approach. Painting background isn't essential so any background in painting / decorating brickwork or plastering in terms of QS would be very transferrable for this role along with tendering ,estimating and refurbishments . But please mention any aspects of painting and Decorating if you have any exposure to that . They have been an established and leading property services company for over 75 years, based across England and Wales, in over 18 locations and 32 Business Units, so very well established . They are looking for an experienced Quantity Surveyor to work as part of their fantastic Painting team. The main customer base will be Social Housing and Council/ Local authority , Housing Associations so you really need to highlight any experience ( on your CV and the summary ) in these sectors or projects you've worked as this would be beneficial as well .
Aug 08, 2026
Full time
£66,023.00 inc car allowance (6700) Plus Profit share, pension, health, fuel card etc Quantity Surveyor Our client are expanding their commercial team out of their Romsey , near Southampton Hampshire office They are looking for a Quantity Surveyor who can share in this growth ethos. Honesty, integrity and teamwork will be at the heart of what they do. Ideally with these attributes o CVRs/Valuations o Live within easy travelling of Southampton area o Dealing with direct labour and timesheets o Schedules of Rates o Formal qualifications or surveyor training o Any exposure to Painting/ Decorating o Estimating / Measuring and applying rates Ideally they are looking for Quantity Surveyor with experience dealing and working with direct labour teams of people , time sheets etc . Any background especially in Painting, brickwork or plastering or roofing , or new builds in terms of QS would work for this role along with tendering ,estimating and refurbishments but dealing and working with direct teams is a big tick . They are looking for an enthusiastic, people focused Quantity Surveyor to join their dedicated commercial and operational team, who specialise in Painting and Decorating and associated planned refurbishment works to the public, private, residential and educational sector . They value their employees and offer an exceptional benefits package and the chance to be a part of their prosperous long-term future that is full of potential, development and opportunity. They offer a relocation package for eligible candidates if you live in another part of the country Be part of the company profit share scheme (9.33% of base salary achieved last year) Private mileage scheme and a fuel card Let us help you prepare for your future with an enhanced employer pension contribution of up to 7% OR a savings scheme. Life, Medical and Permanent Health Insurance Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year. Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice. Annual pay reviews Enhanced maternity/ paternity pay. Training and development opportunities Trade discounts from our preferred suppliers for you and your friends and family, and Specsavers vouchers The Quantity Surveyor role: As a Quantity Surveyor in Southampton, you will actively tender, estimate and measure onsite. We can offer a variety of works including established frameworks and core contracts with prestigious clients within the public, and residential sector as well as our services covering into the retirement living, commercial and education sectors too. Specifically, you will: Measure and prepare cost estimates for contracts and tenders, highlighting any commercial risks. Prepare cost value reconciliations for contracts, identifying commercial risks and opportunities to ensure correct contract planning from the outset. Work closely with the Contracts Manager to ensure productivity labour targets are agreed and issued before contract start, including direct labour incentives where possible. Build strong client and supplier relations, to ensure any variations and progress of contracts are discussed and mutual solutions are sought, always. Complete and analyse weekly reporting from site, ensuring it has adequate cost information (including labour rates and performance expectations, budgets, value, progress, quality, and safety) What will you bring as Quantity Surveyor? You will be inquisitive, organised, and honest as well as being a genuine 'people person' who thrives when collaborating with clients, trade teams and immediate colleagues. Fostering a real 'working together' environment, whilst building valued long-term relationships. Proven experience in a similar estimating and surveying role. Experience working with Direct Labour. Experience of the commercial management of projects from tender and estimation stages through to final account. Experience of successfully managing a value of works up to £3 million annually. Entrepreneurial spirit, with a key eye for identifying business opportunities, and areas for negotiation and better gains. You will describe yourself as commercial, analytical, and accurate in your approach. Painting background isn't essential so any background in painting / decorating brickwork or plastering in terms of QS would be very transferrable for this role along with tendering ,estimating and refurbishments . But please mention any aspects of painting and Decorating if you have any exposure to that . They have been an established and leading property services company for over 75 years, based across England and Wales, in over 18 locations and 32 Business Units, so very well established . They are looking for an experienced Quantity Surveyor to work as part of their fantastic Painting team. The main customer base will be Social Housing and Council/ Local authority , Housing Associations so you really need to highlight any experience ( on your CV and the summary ) in these sectors or projects you've worked as this would be beneficial as well .
£60,630 inc car allowance (6700) Plus Profit share ( lasty year 9%) ,pension, health, fuel card etc Quantity Surveyor Our client are expanding their commercial team out of their Aston, Birmingham office They are looking for a Quantity Surveyor who can share in this growth ethos. Honesty, integrity and teamwork will be at the heart of what they do. Ideally with these attributes o CVRs/Valuations o Live within easy travelling of Birmingham area o Dealing with direct labour and timesheets o Schedules of Rates o Formal qualifications or surveyor training o Any exposure to Painting/ Decorating o Estimating / Measuring and applying rates Ideally they are looking for Quantity Surveyor with experience dealing and working with direct labour teams of people , time sheets etc . Any background especially in Painting, brickwork or plastering or roofing , or new builds in terms of QS would work for this role along with tendering ,estimating and refurbishments but dealing and working with direct teams is a big tick . They are looking for an enthusiastic, people focused Quantity Surveyor to join their dedicated commercial and operational team, who specialise in Painting and Decorating and associated planned refurbishment works to the public, private, residential and educational sector . They value their employees and offer an exceptional benefits package and the chance to be a part of their prosperous long-term future that is full of potential, development and opportunity. Be part of the company profit share scheme (9.33% of base salary achieved last year) Private mileage scheme and a fuel card Let us help you prepare for your future with an enhanced employer pension contribution of up to 7% OR a savings scheme. Life, Medical and Permanent Health Insurance Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year. Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice. Annual pay reviews Enhanced maternity/ paternity pay. Training and development opportunities Trade discounts from our preferred suppliers for you and your friends and family, and Specsavers vouchers The Quantity Surveyor role: As a Quantity Surveyor in Southampton, you will actively tender, estimate and measure onsite. We can offer a variety of works including established frameworks and core contracts with prestigious clients within the public, and residential sector as well as our services covering into the retirement living, commercial and education sectors too. Specifically, you will: Measure and prepare cost estimates for contracts and tenders, highlighting any commercial risks. Prepare cost value reconciliations for contracts, identifying commercial risks and opportunities to ensure correct contract planning from the outset. Work closely with the Contracts Manager to ensure productivity labour targets are agreed and issued before contract start, including direct labour incentives where possible. Build strong client and supplier relations, to ensure any variations and progress of contracts are discussed and mutual solutions are sought, always. Complete and analyse weekly reporting from site, ensuring it has adequate cost information (including labour rates and performance expectations, budgets, value, progress, quality, and safety) What will you bring as Quantity Surveyor? You will be inquisitive, organised, and honest as well as being a genuine 'people person' who thrives when collaborating with clients, trade teams and immediate colleagues. Fostering a real 'working together' environment, whilst building valued long-term relationships. Proven experience in a similar estimating and surveying role. Experience working with Direct Labour. Experience of the commercial management of projects from tender and estimation stages through to final account. Experience of successfully managing a value of works up to £3 million annually. Entrepreneurial spirit, with a key eye for identifying business opportunities, and areas for negotiation and better gains. You will describe yourself as commercial, analytical, and accurate in your approach. Painting background isn't essential so any background in painting / decorating brickwork or plastering in terms of QS would be very transferrable for this role along with tendering ,estimating and refurbishments . But please mention any aspects of painting and Decorating if you have any exposure to that . They have been an established and leading property services company for over 75 years, based across England and Wales, in over 18 locations and 32 Business Units, so very well established . They are looking for an experienced Quantity Surveyor to work as part of their fantastic Painting team. The main customer base will be Social Housing and Council/ Local authority , Housing Associations so you really need to highlight any experience ( on your CV and the summary ) in these sectors or projects you've worked as this would be beneficial as well .
Aug 08, 2026
Full time
£60,630 inc car allowance (6700) Plus Profit share ( lasty year 9%) ,pension, health, fuel card etc Quantity Surveyor Our client are expanding their commercial team out of their Aston, Birmingham office They are looking for a Quantity Surveyor who can share in this growth ethos. Honesty, integrity and teamwork will be at the heart of what they do. Ideally with these attributes o CVRs/Valuations o Live within easy travelling of Birmingham area o Dealing with direct labour and timesheets o Schedules of Rates o Formal qualifications or surveyor training o Any exposure to Painting/ Decorating o Estimating / Measuring and applying rates Ideally they are looking for Quantity Surveyor with experience dealing and working with direct labour teams of people , time sheets etc . Any background especially in Painting, brickwork or plastering or roofing , or new builds in terms of QS would work for this role along with tendering ,estimating and refurbishments but dealing and working with direct teams is a big tick . They are looking for an enthusiastic, people focused Quantity Surveyor to join their dedicated commercial and operational team, who specialise in Painting and Decorating and associated planned refurbishment works to the public, private, residential and educational sector . They value their employees and offer an exceptional benefits package and the chance to be a part of their prosperous long-term future that is full of potential, development and opportunity. Be part of the company profit share scheme (9.33% of base salary achieved last year) Private mileage scheme and a fuel card Let us help you prepare for your future with an enhanced employer pension contribution of up to 7% OR a savings scheme. Life, Medical and Permanent Health Insurance Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year. Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice. Annual pay reviews Enhanced maternity/ paternity pay. Training and development opportunities Trade discounts from our preferred suppliers for you and your friends and family, and Specsavers vouchers The Quantity Surveyor role: As a Quantity Surveyor in Southampton, you will actively tender, estimate and measure onsite. We can offer a variety of works including established frameworks and core contracts with prestigious clients within the public, and residential sector as well as our services covering into the retirement living, commercial and education sectors too. Specifically, you will: Measure and prepare cost estimates for contracts and tenders, highlighting any commercial risks. Prepare cost value reconciliations for contracts, identifying commercial risks and opportunities to ensure correct contract planning from the outset. Work closely with the Contracts Manager to ensure productivity labour targets are agreed and issued before contract start, including direct labour incentives where possible. Build strong client and supplier relations, to ensure any variations and progress of contracts are discussed and mutual solutions are sought, always. Complete and analyse weekly reporting from site, ensuring it has adequate cost information (including labour rates and performance expectations, budgets, value, progress, quality, and safety) What will you bring as Quantity Surveyor? You will be inquisitive, organised, and honest as well as being a genuine 'people person' who thrives when collaborating with clients, trade teams and immediate colleagues. Fostering a real 'working together' environment, whilst building valued long-term relationships. Proven experience in a similar estimating and surveying role. Experience working with Direct Labour. Experience of the commercial management of projects from tender and estimation stages through to final account. Experience of successfully managing a value of works up to £3 million annually. Entrepreneurial spirit, with a key eye for identifying business opportunities, and areas for negotiation and better gains. You will describe yourself as commercial, analytical, and accurate in your approach. Painting background isn't essential so any background in painting / decorating brickwork or plastering in terms of QS would be very transferrable for this role along with tendering ,estimating and refurbishments . But please mention any aspects of painting and Decorating if you have any exposure to that . They have been an established and leading property services company for over 75 years, based across England and Wales, in over 18 locations and 32 Business Units, so very well established . They are looking for an experienced Quantity Surveyor to work as part of their fantastic Painting team. The main customer base will be Social Housing and Council/ Local authority , Housing Associations so you really need to highlight any experience ( on your CV and the summary ) in these sectors or projects you've worked as this would be beneficial as well .
Head of Video - Technical Manager Uxbridge / London £50,000-£60,000 (dependant on experience) Your perspective: Private Healthcare after 12 months of continuous service Employee supported volunteering Enhanced family leave provision Perkbox and Employee assistance Programme Company sick pay Employee recognition scheme Generous employee referral scheme Mentoring support and training initiatives Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Position Overview The Technical Manager (Head of Video) will have a very strong technical background in the Audio Visual Industry with an expert level skill set and experience in a specific discipline such as Audio, Video, Lighting, Rigging or Power Distribution; this position must be the subject matter expert for their discipline. Sitting within the Production function, the Technical Manager manages all aspects of that discipline as it pertains to event pre-planning, on-site management, equipment maintenance and post show activities. Must have the ability to operate/trouble-shoot high-end equipment and have familiarity with major brands of audio-visual systems and components in a large venue situation. The Technical Manager will be the key resource of information for the Production team; will interface with the warehouse leads helping to design systems; and be the project manager for large event systems. The Technical Manager is required to mentor and develop the technicians. Also where appropriate the Technical Manager will negotiate with supply chains and drive innovation with our product portfolio. On a project by project basis the Technical Manager will maximise profitability by using our own equipment and labour. The Technical Manager may or may not manage a team of Technical Specialists and will report to the Director, Project Management or General Manager, UAE as appropriate. Key Job Responsibilities Event Pre-planning Partner with the Senior Project Managers, Project Managers and end client to design, pre-plan and manage all aspects of their expertise or discipline. Drive Results - Complete necessary technical drawings, production plans, labour needs, budgets, equipment selection, and interfaces with the warehouse leads, and sub rentals. See the Bigger Picture - Assist and support the other departments as necessary by making recommendations on technology, processes, and methodologies. On-site Management/Operation Delivers World Class Service - ensuring their discipline meets or exceeds the client's needs by managing the production plan, budget, and Encore production/safety standards. Do the Right Thing - Set and properly test technical components. Operate designated equipment for the event, as needed. Provides leadership to their assigned crew, including internal and external team members. At all times, the Technical Manager is expected to abide with all health and safety requirements to company and international standards; to ensure that all team members and subcontractors adhere to the same; and to recommend areas of improvement to the HSE Manager. Post-show Management Responsible for post-show management to include: final labour, time sheets, expenses, sub rentals, and any equipment maintenance needs. Complete reporting information and feedback from team to the Senior Project Managers and Project Managers for the post show jot form to document for client's future events. Customer Service Provides excellent service and strive to exceed the expectations and needs of internal and external customers. Meets with clients on site as necessary to ensure that their needs are met and the equipment setup is working properly. People Development (where they have direct reports) Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. Manage the HR activities including selection, performance management, and learning. Provide focused and continued coaching to develop the skills of team members. Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems. Recommend team members for training opportunities, as needed. Disclaimer: The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands. Job Qualifications BA/BS Degreed or equivalent experience 5+ years of live large venue audio visual 5+ years of knowledge of Audio Visual and expert level technical skill set in a discipline 2+ years crew lead experience (not necessarily direct reports) Strong customer service skills Excellent organisation skills Advanced problem solving skills Strong written and oral communications skills Ability to travel up to 75% Competencies Exceeds Customer Expectations Production Efficiency Problem Solving Communication Teamwork Leadership
Aug 08, 2026
Full time
Head of Video - Technical Manager Uxbridge / London £50,000-£60,000 (dependant on experience) Your perspective: Private Healthcare after 12 months of continuous service Employee supported volunteering Enhanced family leave provision Perkbox and Employee assistance Programme Company sick pay Employee recognition scheme Generous employee referral scheme Mentoring support and training initiatives Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Position Overview The Technical Manager (Head of Video) will have a very strong technical background in the Audio Visual Industry with an expert level skill set and experience in a specific discipline such as Audio, Video, Lighting, Rigging or Power Distribution; this position must be the subject matter expert for their discipline. Sitting within the Production function, the Technical Manager manages all aspects of that discipline as it pertains to event pre-planning, on-site management, equipment maintenance and post show activities. Must have the ability to operate/trouble-shoot high-end equipment and have familiarity with major brands of audio-visual systems and components in a large venue situation. The Technical Manager will be the key resource of information for the Production team; will interface with the warehouse leads helping to design systems; and be the project manager for large event systems. The Technical Manager is required to mentor and develop the technicians. Also where appropriate the Technical Manager will negotiate with supply chains and drive innovation with our product portfolio. On a project by project basis the Technical Manager will maximise profitability by using our own equipment and labour. The Technical Manager may or may not manage a team of Technical Specialists and will report to the Director, Project Management or General Manager, UAE as appropriate. Key Job Responsibilities Event Pre-planning Partner with the Senior Project Managers, Project Managers and end client to design, pre-plan and manage all aspects of their expertise or discipline. Drive Results - Complete necessary technical drawings, production plans, labour needs, budgets, equipment selection, and interfaces with the warehouse leads, and sub rentals. See the Bigger Picture - Assist and support the other departments as necessary by making recommendations on technology, processes, and methodologies. On-site Management/Operation Delivers World Class Service - ensuring their discipline meets or exceeds the client's needs by managing the production plan, budget, and Encore production/safety standards. Do the Right Thing - Set and properly test technical components. Operate designated equipment for the event, as needed. Provides leadership to their assigned crew, including internal and external team members. At all times, the Technical Manager is expected to abide with all health and safety requirements to company and international standards; to ensure that all team members and subcontractors adhere to the same; and to recommend areas of improvement to the HSE Manager. Post-show Management Responsible for post-show management to include: final labour, time sheets, expenses, sub rentals, and any equipment maintenance needs. Complete reporting information and feedback from team to the Senior Project Managers and Project Managers for the post show jot form to document for client's future events. Customer Service Provides excellent service and strive to exceed the expectations and needs of internal and external customers. Meets with clients on site as necessary to ensure that their needs are met and the equipment setup is working properly. People Development (where they have direct reports) Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. Manage the HR activities including selection, performance management, and learning. Provide focused and continued coaching to develop the skills of team members. Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems. Recommend team members for training opportunities, as needed. Disclaimer: The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands. Job Qualifications BA/BS Degreed or equivalent experience 5+ years of live large venue audio visual 5+ years of knowledge of Audio Visual and expert level technical skill set in a discipline 2+ years crew lead experience (not necessarily direct reports) Strong customer service skills Excellent organisation skills Advanced problem solving skills Strong written and oral communications skills Ability to travel up to 75% Competencies Exceeds Customer Expectations Production Efficiency Problem Solving Communication Teamwork Leadership
Design Planner - Packaging Location: Hybrid - Couple of days in office Salary : DOE Company: A leading packaging and branding design agency. Role: Our client has an opportunity for a Project Manager / Design Planner to join their well-established fantastic team, performing a key role within one of their UK-based teams. Based at our client s head office, the successful candidate will work within the client s busy design studio. Responsible for looking after account and/or projects from initial concept to completion - through design process to production whilst ensuring an exceptional client service. Serves as a day-to-day contact Agree & manage critical paths timelines for each packaging project and ensure project milestones fall within the agreed time-line/deadlines which have been set, ensuring the project stays on track & highlighting risks Sense check and challenge critical path timings working collaborativey with the PM s so Design is set up for success and aligned to overall project requirements Ensure design work is briefed in to the Design studio and work with the Design studio manager and lead Designer to ensure design requirements are met in line with critical path timings Work with other project management / planning roles / category to ensure all upcoming briefs and missing elements essential for design work are available and on time Participate in meetings with existing clients and internal teams Ensure high quality standards in all client deliverables Coordinate client-specific projects throughout the lifecycle Managing creative and technical projects from initial concept to completion, on time and budget Creating job briefs and booking in jobs Dealing with client queries and complaints whilst project managing ongoing projects On screen meetings Artwork approvals Requirements: Packaging industry experience - FMCG experience preferred Proven account / project management within an agency / design or packaging manufacturers Technical knowledge of printing processes - print and packaging Preferably retail or brand experience Good understanding of design and artwork processes Adaptive roll out experience - preferred Team collaboration skills Ability to coach / mentor account execs Excellent organizational and time management skills Excellent communication skills - both verbal and written Apply: Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent. Key words; account manager / project manager / project manager / customer service / client services / branding / packaging / print / design / creative / CSR / customer service representative / account co-ordinator / account coordinator / design planner / design manager / design account manager / design project manager / design account executive
Aug 07, 2026
Full time
Design Planner - Packaging Location: Hybrid - Couple of days in office Salary : DOE Company: A leading packaging and branding design agency. Role: Our client has an opportunity for a Project Manager / Design Planner to join their well-established fantastic team, performing a key role within one of their UK-based teams. Based at our client s head office, the successful candidate will work within the client s busy design studio. Responsible for looking after account and/or projects from initial concept to completion - through design process to production whilst ensuring an exceptional client service. Serves as a day-to-day contact Agree & manage critical paths timelines for each packaging project and ensure project milestones fall within the agreed time-line/deadlines which have been set, ensuring the project stays on track & highlighting risks Sense check and challenge critical path timings working collaborativey with the PM s so Design is set up for success and aligned to overall project requirements Ensure design work is briefed in to the Design studio and work with the Design studio manager and lead Designer to ensure design requirements are met in line with critical path timings Work with other project management / planning roles / category to ensure all upcoming briefs and missing elements essential for design work are available and on time Participate in meetings with existing clients and internal teams Ensure high quality standards in all client deliverables Coordinate client-specific projects throughout the lifecycle Managing creative and technical projects from initial concept to completion, on time and budget Creating job briefs and booking in jobs Dealing with client queries and complaints whilst project managing ongoing projects On screen meetings Artwork approvals Requirements: Packaging industry experience - FMCG experience preferred Proven account / project management within an agency / design or packaging manufacturers Technical knowledge of printing processes - print and packaging Preferably retail or brand experience Good understanding of design and artwork processes Adaptive roll out experience - preferred Team collaboration skills Ability to coach / mentor account execs Excellent organizational and time management skills Excellent communication skills - both verbal and written Apply: Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent. Key words; account manager / project manager / project manager / customer service / client services / branding / packaging / print / design / creative / CSR / customer service representative / account co-ordinator / account coordinator / design planner / design manager / design account manager / design project manager / design account executive
Our client is an innovative technology company at the forefront of next-generation power conversion solutions. With significant financial backing from major private investors, including one of Poland's most successful private investors, the business is entering an exciting period of accelerated growth. Their patented high-frequency AC (HFAC) power conversion technology has the potential to disrupt traditional approaches to power delivery, offering significant advantages across multiple industries including lighting, infrastructure, energy, data centres and industrial applications. With ambitious growth plans and a planned IPO journey targeted for 2030, this is an opportunity to join a business at the beginning of a significant commercial expansion phase. The Opportunity The company is seeking an experienced Sales & Business Development professional who can introduce their technology to the marketplace, build strategic relationships and create commercial opportunities across the UK and potentially Europe. This is not a traditional account management role. The successful individual will play a key role in bringing a disruptive technology to market, understanding customer challenges, educating the industry and developing relationships with key stakeholders. Initially, the focus will be on developing relationships within the local authority, highways and infrastructure sectors, identifying market challenges and opportunities, before progressing into engagement with lighting manufacturers and OEMs to integrate the technology into future product solutions. The successful candidate will become the commercial face of the business within the market. Key Responsibilities Develop and execute a commercial strategy to introduce the company's technology into the UK market. Build strong relationships with local authorities, highways professionals, consultants and industry stakeholders. Identify market challenges, customer requirements and opportunities where the company's technology can provide a genuine advantage. Develop relationships with lighting OEMs, manufacturers and component suppliers to drive adoption of the technology. Engage with engineering and technical teams to understand customer needs and translate these into commercial opportunities. Promote the benefits of advanced power conversion technology and establish the company as a recognised market leader. Build a strong network across the lighting, infrastructure and power electronics sectors. Represent the business at industry events, exhibitions and customer meetings. Support future European expansion through existing networks and market knowledge. The ideal candidate will have a strong technical and commercial understanding of power conversion, lighting electronics or related technologies. The company will be particularly interested in individuals who have experience working within areas such as: LED drivers, power supplies, power electronics or related components. Selling components or technology solutions into OEMs/manufacturers Strong network within local authorities, highways, street lighting or infrastructure markets Understanding of driver technology and the challenges faced by OEMs. Requirements Commercially driven with a consultative approach. Comfortable selling innovative technology where education and market creation are key. Able to engage with technical stakeholders as well as commercial decision makers. Well connected within relevant markets. Entrepreneurial, proactive and excited by the opportunity to build something from the ground up. Capable of operating independently while being part of a growing technology business.
Aug 07, 2026
Full time
Our client is an innovative technology company at the forefront of next-generation power conversion solutions. With significant financial backing from major private investors, including one of Poland's most successful private investors, the business is entering an exciting period of accelerated growth. Their patented high-frequency AC (HFAC) power conversion technology has the potential to disrupt traditional approaches to power delivery, offering significant advantages across multiple industries including lighting, infrastructure, energy, data centres and industrial applications. With ambitious growth plans and a planned IPO journey targeted for 2030, this is an opportunity to join a business at the beginning of a significant commercial expansion phase. The Opportunity The company is seeking an experienced Sales & Business Development professional who can introduce their technology to the marketplace, build strategic relationships and create commercial opportunities across the UK and potentially Europe. This is not a traditional account management role. The successful individual will play a key role in bringing a disruptive technology to market, understanding customer challenges, educating the industry and developing relationships with key stakeholders. Initially, the focus will be on developing relationships within the local authority, highways and infrastructure sectors, identifying market challenges and opportunities, before progressing into engagement with lighting manufacturers and OEMs to integrate the technology into future product solutions. The successful candidate will become the commercial face of the business within the market. Key Responsibilities Develop and execute a commercial strategy to introduce the company's technology into the UK market. Build strong relationships with local authorities, highways professionals, consultants and industry stakeholders. Identify market challenges, customer requirements and opportunities where the company's technology can provide a genuine advantage. Develop relationships with lighting OEMs, manufacturers and component suppliers to drive adoption of the technology. Engage with engineering and technical teams to understand customer needs and translate these into commercial opportunities. Promote the benefits of advanced power conversion technology and establish the company as a recognised market leader. Build a strong network across the lighting, infrastructure and power electronics sectors. Represent the business at industry events, exhibitions and customer meetings. Support future European expansion through existing networks and market knowledge. The ideal candidate will have a strong technical and commercial understanding of power conversion, lighting electronics or related technologies. The company will be particularly interested in individuals who have experience working within areas such as: LED drivers, power supplies, power electronics or related components. Selling components or technology solutions into OEMs/manufacturers Strong network within local authorities, highways, street lighting or infrastructure markets Understanding of driver technology and the challenges faced by OEMs. Requirements Commercially driven with a consultative approach. Comfortable selling innovative technology where education and market creation are key. Able to engage with technical stakeholders as well as commercial decision makers. Well connected within relevant markets. Entrepreneurial, proactive and excited by the opportunity to build something from the ground up. Capable of operating independently while being part of a growing technology business.
Avenue are delighted to be recruiting on behalf of our client for an exciting Sales opportunity within a highly creative and globally recognised organisation. Our client is a market leader within the decorative and commercial lighting industry, delivering large-scale lighting installations and visual displays across towns, cities, retail destinations and commercial environments throughout the UK and internationally. This is a fantastic opportunity for an ambitious and proactive sales professional to join a growing Scottish region, working alongside an experienced Senior Business Development Manager to further develop an already successful territory. The Role This is a varied and hands-on position combining business development, account management and project coordination. The successful candidate will support the growth of the Scottish region by developing new business opportunities while maintaining and expanding existing client relationships. You will be involved throughout the full project lifecycle, from initial enquiry and client meetings through to proposal development, installation and project completion. This is a field-based role covering a large geographical area across Scotland, therefore flexibility and willingness to travel are essential. Key Responsibilities Supporting the Senior Business Development Manager in developing the Scottish region Generating new business through phone, email and LinkedIn outreach Building relationships with councils, retail centres, BID organisations and commercial clients Attending client meetings and gathering detailed project requirements Managing the full sales process from initial enquiry through to order completion Conducting site visits and surveys to understand technical and creative requirements Working closely with internal design teams to develop bespoke proposals Identifying opportunities to upsell within existing accounts Acting as a key point of contact throughout project delivery and installation Liaising with installation teams to ensure projects are delivered successfully Managing and maintaining a strong sales pipeline to achieve targets Supporting project coordination, including installations and removals Requirements Previous B2B sales experience Strong communication and relationship-building skills Self-motivated with the ability to manage your own diary and workload Comfortable working remotely and travelling extensively Experience using CRM systems and managing a sales pipeline Full UK driving licence Experience within lighting, events, retail, property or commercial sectors would be advantageous, however this is not essential. What's on Offer 38,000 basic salary Uncapped commission structure with OTE circa 50,000+ Company vehicle, laptop and mobile phone Opportunity to work for a global market leader Long-term career development opportunities A highly creative role with visible impact across public and commercial spaces Additional Information This is a field-based role covering Scotland Travel is a key part of the position During peak season (October-December), holidays are restricted and occasional weekend work may be required If you are a driven sales professional looking for a role that combines business development, creativity and project ownership, we would love to hear from you. Please apply with an up to date CV or contact Millie one (phone number removed) for more information. INDPERM
Aug 05, 2026
Full time
Avenue are delighted to be recruiting on behalf of our client for an exciting Sales opportunity within a highly creative and globally recognised organisation. Our client is a market leader within the decorative and commercial lighting industry, delivering large-scale lighting installations and visual displays across towns, cities, retail destinations and commercial environments throughout the UK and internationally. This is a fantastic opportunity for an ambitious and proactive sales professional to join a growing Scottish region, working alongside an experienced Senior Business Development Manager to further develop an already successful territory. The Role This is a varied and hands-on position combining business development, account management and project coordination. The successful candidate will support the growth of the Scottish region by developing new business opportunities while maintaining and expanding existing client relationships. You will be involved throughout the full project lifecycle, from initial enquiry and client meetings through to proposal development, installation and project completion. This is a field-based role covering a large geographical area across Scotland, therefore flexibility and willingness to travel are essential. Key Responsibilities Supporting the Senior Business Development Manager in developing the Scottish region Generating new business through phone, email and LinkedIn outreach Building relationships with councils, retail centres, BID organisations and commercial clients Attending client meetings and gathering detailed project requirements Managing the full sales process from initial enquiry through to order completion Conducting site visits and surveys to understand technical and creative requirements Working closely with internal design teams to develop bespoke proposals Identifying opportunities to upsell within existing accounts Acting as a key point of contact throughout project delivery and installation Liaising with installation teams to ensure projects are delivered successfully Managing and maintaining a strong sales pipeline to achieve targets Supporting project coordination, including installations and removals Requirements Previous B2B sales experience Strong communication and relationship-building skills Self-motivated with the ability to manage your own diary and workload Comfortable working remotely and travelling extensively Experience using CRM systems and managing a sales pipeline Full UK driving licence Experience within lighting, events, retail, property or commercial sectors would be advantageous, however this is not essential. What's on Offer 38,000 basic salary Uncapped commission structure with OTE circa 50,000+ Company vehicle, laptop and mobile phone Opportunity to work for a global market leader Long-term career development opportunities A highly creative role with visible impact across public and commercial spaces Additional Information This is a field-based role covering Scotland Travel is a key part of the position During peak season (October-December), holidays are restricted and occasional weekend work may be required If you are a driven sales professional looking for a role that combines business development, creativity and project ownership, we would love to hear from you. Please apply with an up to date CV or contact Millie one (phone number removed) for more information. INDPERM
Commercial Accounts & Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Commercial Accounts & Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Commercial Accounts & Operations Manager: Build and maintain strong relationships with commercial clients and key stakeholders. Act as the primary contact for client enquiries, service reviews, complaints and escalations. Identify opportunities to improve client satisfaction, retention and business growth. Manage commercial enquiries from initial enquiry through to quotation and completion. Prepare accurate quotations, proposals and tender documentation. Maintain and develop a healthy sales pipeline, following up opportunities to maximise conversion. Identify opportunities for additional services, maintenance contracts and system upgrades. Coordinate reactive, planned and project work to meet client requirements and service levels. Allocate resources and liaise with engineers, suppliers and subcontractors to ensure efficient delivery. Monitor work progress, resolve delays and ensure effective communication throughout. Manage commercial projects from planning through to completion, ensuring delivery on time and within budget. Coordinate project plans, documentation, variations and client handovers. Work closely with technical teams to deliver effective and compliant solutions. Translate technical information into clear client communications and proposals. Lead, support and develop B2B office staff, promoting high standards of customer service and performance. Allocate workloads, conduct performance reviews and identify training and development needs. Support recruitment, onboarding and team development. Monitor commercial performance, profitability and work in progress. Ensure accurate records, approvals, purchase orders and invoicing documentation are maintained. Support forecasting, reporting and revenue planning. Produce and present performance reports, highlighting trends, risks and improvement opportunities. Drive continuous improvement by enhancing processes, reporting and operational efficiency. Ensure compliance with company procedures, health and safety, quality standards and client requirements. Support audits, risk management and information security requirements. Participate in the out-of-hours rota, coordinating emergency responses and ensuring effective handovers. Requirements of the Commercial Accounts & Operations Manager: Proven managerial, supervisory or team-lead experience in a commercial service delivery environment. Demonstrable experience working for, or closely with, a facilities-management company or facilities-services provider. Strong background in commercial account coordination, sales coordination, client support or business operations within the facilities-services industry. Evidence of seeing projects or complex works through from initial enquiry and scope to delivery, handover and commercial close-out. Practical understanding of HVAC services, building maintenance, facilities management, planned preventative maintenance and Building Management Systems (BMS). Strong negotiation, quotation follow-up and client-relationship skills, with the confidence to discuss value, timescales and commercial terms. Ability to manage competing priorities, multiple clients, operational escalations and strict deadlines without losing ownership of actions. Strong commercial awareness, including an understanding of labour, material and subcontractor costs, margin, WIP and invoice readiness. Excellent written and verbal communication skills, including professional proposals, client updates, meeting notes and escalation responses. Confident use of Microsoft Office, especially Outlook, Word and Excel, together with CRM, job-management or facilities-management systems. Strong analytical, organisational and problem-solving skills, with the ability to interpret KPIs and turn findings into practical actions. Willingness and ability to participate in the departmental out-of-hours escalation and call-out rota. If you feel like you meet the above criteria for the Commercial Accounts & Contracts Manager role, then please apply now!
Aug 05, 2026
Full time
Commercial Accounts & Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Commercial Accounts & Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Commercial Accounts & Operations Manager: Build and maintain strong relationships with commercial clients and key stakeholders. Act as the primary contact for client enquiries, service reviews, complaints and escalations. Identify opportunities to improve client satisfaction, retention and business growth. Manage commercial enquiries from initial enquiry through to quotation and completion. Prepare accurate quotations, proposals and tender documentation. Maintain and develop a healthy sales pipeline, following up opportunities to maximise conversion. Identify opportunities for additional services, maintenance contracts and system upgrades. Coordinate reactive, planned and project work to meet client requirements and service levels. Allocate resources and liaise with engineers, suppliers and subcontractors to ensure efficient delivery. Monitor work progress, resolve delays and ensure effective communication throughout. Manage commercial projects from planning through to completion, ensuring delivery on time and within budget. Coordinate project plans, documentation, variations and client handovers. Work closely with technical teams to deliver effective and compliant solutions. Translate technical information into clear client communications and proposals. Lead, support and develop B2B office staff, promoting high standards of customer service and performance. Allocate workloads, conduct performance reviews and identify training and development needs. Support recruitment, onboarding and team development. Monitor commercial performance, profitability and work in progress. Ensure accurate records, approvals, purchase orders and invoicing documentation are maintained. Support forecasting, reporting and revenue planning. Produce and present performance reports, highlighting trends, risks and improvement opportunities. Drive continuous improvement by enhancing processes, reporting and operational efficiency. Ensure compliance with company procedures, health and safety, quality standards and client requirements. Support audits, risk management and information security requirements. Participate in the out-of-hours rota, coordinating emergency responses and ensuring effective handovers. Requirements of the Commercial Accounts & Operations Manager: Proven managerial, supervisory or team-lead experience in a commercial service delivery environment. Demonstrable experience working for, or closely with, a facilities-management company or facilities-services provider. Strong background in commercial account coordination, sales coordination, client support or business operations within the facilities-services industry. Evidence of seeing projects or complex works through from initial enquiry and scope to delivery, handover and commercial close-out. Practical understanding of HVAC services, building maintenance, facilities management, planned preventative maintenance and Building Management Systems (BMS). Strong negotiation, quotation follow-up and client-relationship skills, with the confidence to discuss value, timescales and commercial terms. Ability to manage competing priorities, multiple clients, operational escalations and strict deadlines without losing ownership of actions. Strong commercial awareness, including an understanding of labour, material and subcontractor costs, margin, WIP and invoice readiness. Excellent written and verbal communication skills, including professional proposals, client updates, meeting notes and escalation responses. Confident use of Microsoft Office, especially Outlook, Word and Excel, together with CRM, job-management or facilities-management systems. Strong analytical, organisational and problem-solving skills, with the ability to interpret KPIs and turn findings into practical actions. Willingness and ability to participate in the departmental out-of-hours escalation and call-out rota. If you feel like you meet the above criteria for the Commercial Accounts & Contracts Manager role, then please apply now!
Are you a results-driven Sales Manager with a proven track record in wireless alarm, monitoring, or safety systems? Do you thrive in new business acquisition and enjoy building long-lasting customer relationships? If so, we want to hear from you. Redline are seeking a Sales Manager to join our customers dynamic Commercial Team, on a remote/UK wide basis which includes Sales, Account Management, and Customer Support. You'll play a key role in expanding their customer base across trade and retail sectors with cutting-edge wireless alarm and monitoring technology. Key Responsibilities of the Sales Manager - Alarm Systems job, on a remote/UK wide basis: Generate new business opportunities across commercial, industrial, healthcare, and retail sectors. Conduct detailed site surveys to tailor solutions to client needs. Develop and execute effective sales strategies for new product launches. Present compelling product demonstrations, highlighting value propositions tailored to customer challenges. Negotiate pricing options for trade clients and close sales deals confidently. Manage a robust sales pipeline using CRM tools to track leads and opportunities. Stay up to date on industry trends, competitor offerings, and emerging technologies. Provide actionable customer feedback to help guide product development. Collaborate with marketing and sales support to align on lead generation and content creation. Requirements of the Sales Manager - Alarm Systems job, on a remote/UK wide basis : Demonstrated success in B2B sales of wireless alarms, monitoring systems, or safety technologies. Experience selling into commercial, industrial, healthcare, or retail environments. Ability to survey customer sites and propose tailored system configurations. Strong communication and presentation skills with the ability to articulate technical solutions clearly. Proficient in Microsoft Office (especially Excel), CRM platforms, and order processing tools. Excellent organisational skills, attention to detail, and the ability to multitask. Technical understanding of radio-based alarm/monitoring technologies is a strong advantage. Personal Attributes: Proactive, solutions-focused, and adaptable. Collaborative team player with a customer-first approach. Self-motivated and reliable, with a strong sense of accountability. Eager to grow within a fast-paced, innovative environment. Apply now to become a key player in a company transforming the future of safety and monitoring through technology. To apply please send your cv to (url removed) or call (phone number removed) / (phone number removed).
Oct 07, 2025
Full time
Are you a results-driven Sales Manager with a proven track record in wireless alarm, monitoring, or safety systems? Do you thrive in new business acquisition and enjoy building long-lasting customer relationships? If so, we want to hear from you. Redline are seeking a Sales Manager to join our customers dynamic Commercial Team, on a remote/UK wide basis which includes Sales, Account Management, and Customer Support. You'll play a key role in expanding their customer base across trade and retail sectors with cutting-edge wireless alarm and monitoring technology. Key Responsibilities of the Sales Manager - Alarm Systems job, on a remote/UK wide basis: Generate new business opportunities across commercial, industrial, healthcare, and retail sectors. Conduct detailed site surveys to tailor solutions to client needs. Develop and execute effective sales strategies for new product launches. Present compelling product demonstrations, highlighting value propositions tailored to customer challenges. Negotiate pricing options for trade clients and close sales deals confidently. Manage a robust sales pipeline using CRM tools to track leads and opportunities. Stay up to date on industry trends, competitor offerings, and emerging technologies. Provide actionable customer feedback to help guide product development. Collaborate with marketing and sales support to align on lead generation and content creation. Requirements of the Sales Manager - Alarm Systems job, on a remote/UK wide basis : Demonstrated success in B2B sales of wireless alarms, monitoring systems, or safety technologies. Experience selling into commercial, industrial, healthcare, or retail environments. Ability to survey customer sites and propose tailored system configurations. Strong communication and presentation skills with the ability to articulate technical solutions clearly. Proficient in Microsoft Office (especially Excel), CRM platforms, and order processing tools. Excellent organisational skills, attention to detail, and the ability to multitask. Technical understanding of radio-based alarm/monitoring technologies is a strong advantage. Personal Attributes: Proactive, solutions-focused, and adaptable. Collaborative team player with a customer-first approach. Self-motivated and reliable, with a strong sense of accountability. Eager to grow within a fast-paced, innovative environment. Apply now to become a key player in a company transforming the future of safety and monitoring through technology. To apply please send your cv to (url removed) or call (phone number removed) / (phone number removed).
Position: Sign Writer & Digital Printer Location: East Sussex Company Overview Our Client is a leading provider of high-quality print and signage solutions based in East Sussex. Serving both local and regional clients, they specialise in a wide range of products, including banners, vehicle graphics, exhibition stands, and bespoke display materials. They have modern facility that is equipped with industry-leading machinery such as Mimaki and Canon large-format printers, Canon digital presses, Melco embroidery/heat-press units to ensure they deliver outstanding print quality and service on every project Role Overview The Sign Writer/Digital Printer will play a pivotal role in our Production department, responsible for preparing, operating, and maintaining digital printing and finishing equipment used to create signage, vehicle graphics, and various promotional/display assets. The successful candidate will work closely with the Production Manager and the wider team to interpret customer briefs, prepare artwork for print, oversee production workflows, and ensure all jobs meet our rigorous quality and lead-time standards. Key Responsibilities Artwork Preparation & Pre-Press: o Interpret client specifications and convert design files (e.g., Adobe CS including Illustrator, Photoshop and InDesign) into production-ready formats. o Perform colour profiling, file checks (bleeds, resolution, colour spaces), and imposition when required. Digital Printing & Signage Production: o Operate Mimaki large-format UV printers and Canon V-Series digital presses. To produce banners, posters, window graphics, and other signage. Smaller format for business cards, flyers and booklets. o Carry out vinyl cutting, laminating, and mounting processes (preparing substrates such as PVC, Foamex, Dibond, Correx, etc.) to create finished signs. o Execute vehicle graphic installations, including application of vinyl to cars, vans, and fleet vehicles, ensuring alignment, adhesion, and wrinkle-free finishes. Equipment Maintenance & Housekeeping: o Perform routine maintenance (printhead cleaning, ink checks, cutter blade replacements, temperature calibration) on printing and finishing machinery. o Maintain a clean, organised production area (including safe storage of media rolls, inks, and consumables), adhering to health & safety protocols. Quality Control & Problem-Solving: o Conduct thorough inspections of printed output (colour accuracy, registration, edge bleed) and installed graphics (alignment, adhesion). o Troubleshoot common production issues (banding, colour shifts, bubbling under vinyl) and make necessary adjustments to workflows or equipment settings. Client Liaison & Scheduling: o Communicate effectively with the Sales and Account Management teams to clarify job specifications, lead times, and delivery/installation windows. o Prioritise and schedule print runs to meet customer deadlines, escalating any potential delays to management in advance. Required Skills & Experience Sign Writing & Digital Printing Expertise: o Minimum of 2 3 years hands-on experience operating large-format printers, vinyl cutters, laminators, and/or direct-to-garment machines in a commercial print or signage environment. o Proven ability to apply vehicle graphics, including contour cutting and heat-application techniques, ensuring durable and visually flawless results. Software Proficiency: o Confident user of Adobe Creative Suite (Illustrator, Photoshop), or equivalent vector-based design tools for pre-press preparation. o Familiarity with RIP software (e.g., RasterLink) to manage colour separation, nesting, and print queues. Technical & Mechanical Aptitude: o Strong understanding of substrate types (PVC, vinyl, Foamex, Dibond, acrylic, etc.) and how each behaves during print, cutting, and installation processes. o Able to perform basic printhead alignments, media loading, and calibrations, as well as timely replacement of blades and print consumables. Attention to Detail & Quality Focus: o Meticulous approach to colour matching, edge alignment, and finishing to ensure a high standard of workmanship. o Ability to spot faults early (e.g., banding, blemishes, application bubbles) and rectify them before final delivery or installation. Physical Requirements: o Comfortable lifting and handling large print media rolls, substrate boards (Foamex, Correx, Dibond), and completed signage (some items can be bulky or heavy). o Willingness to work on-site occasionally for vehicle installations or large format sign placements, including using ladders or scissor lifts where necessary. Communication & Teamwork: o Strong verbal and written communication skills to liaise with internal teams (Sales, Design, Installation) and occasionally with end clients on-site. o Collaborative mindset, able to support colleagues in fast-paced production periods and adapt to changing priorities. Desirable Qualifications & Attributes Recognised vocational qualification (e.g., NVQ Level 2/3 in Print, Signmaking, or Graphics) or equivalent apprenticeship experience. Valid UK driving licence (clean, with no more than 3 points) to safely travel to local installation sites. IPAF/CSCS certification or willingness to obtain training for working at height (e.g., using cherry pickers or scissor lifts). Knowledge of embroidery or direct-to-garment printing processes is a plus, as our clients sometimes require branded workwear and personalised apparel Good time-management skills and the ability to thrive under tight deadlines, particularly during peak seasons (e.g., exhibition events, local festivals). Working Hours & Conditions Hours: Monday to Friday, 9:00 am 5:00 pm (occasional early starts or late finishes when managing urgent jobs). Overtime: Available on request (paid at a competitive overtime rate) during busy periods (e.g., last-minute event signage). Environment: Production area with large-format printing equipment requires use of PPE (gloves, safety glasses) when handling chemicals (solvent inks, adhesives). Travel: Some local travel to client sites (vehicles provided or mileage reimbursed) for installations or on-site consultations. Benefits Competitive salary, DOE, reviewed annually with potential for performance-based increases. Pension scheme with employer contributions. 22 days annual leave (plus bank holidays), rising with length of service. Training opportunities to develop skills on new printing technologies and software. Company-sponsored social events and team-building activities. Staff discount on products and services. How to Apply Interested candidates should submit their CV to (url removed) : A current CV detailing relevant experience in sign writing and digital printing. A brief cover letter highlighting your most notable projects (e.g., vehicle graphics, large-format banners, event graphics). Please email your application in the first instance to (url removed)
Oct 07, 2025
Full time
Position: Sign Writer & Digital Printer Location: East Sussex Company Overview Our Client is a leading provider of high-quality print and signage solutions based in East Sussex. Serving both local and regional clients, they specialise in a wide range of products, including banners, vehicle graphics, exhibition stands, and bespoke display materials. They have modern facility that is equipped with industry-leading machinery such as Mimaki and Canon large-format printers, Canon digital presses, Melco embroidery/heat-press units to ensure they deliver outstanding print quality and service on every project Role Overview The Sign Writer/Digital Printer will play a pivotal role in our Production department, responsible for preparing, operating, and maintaining digital printing and finishing equipment used to create signage, vehicle graphics, and various promotional/display assets. The successful candidate will work closely with the Production Manager and the wider team to interpret customer briefs, prepare artwork for print, oversee production workflows, and ensure all jobs meet our rigorous quality and lead-time standards. Key Responsibilities Artwork Preparation & Pre-Press: o Interpret client specifications and convert design files (e.g., Adobe CS including Illustrator, Photoshop and InDesign) into production-ready formats. o Perform colour profiling, file checks (bleeds, resolution, colour spaces), and imposition when required. Digital Printing & Signage Production: o Operate Mimaki large-format UV printers and Canon V-Series digital presses. To produce banners, posters, window graphics, and other signage. Smaller format for business cards, flyers and booklets. o Carry out vinyl cutting, laminating, and mounting processes (preparing substrates such as PVC, Foamex, Dibond, Correx, etc.) to create finished signs. o Execute vehicle graphic installations, including application of vinyl to cars, vans, and fleet vehicles, ensuring alignment, adhesion, and wrinkle-free finishes. Equipment Maintenance & Housekeeping: o Perform routine maintenance (printhead cleaning, ink checks, cutter blade replacements, temperature calibration) on printing and finishing machinery. o Maintain a clean, organised production area (including safe storage of media rolls, inks, and consumables), adhering to health & safety protocols. Quality Control & Problem-Solving: o Conduct thorough inspections of printed output (colour accuracy, registration, edge bleed) and installed graphics (alignment, adhesion). o Troubleshoot common production issues (banding, colour shifts, bubbling under vinyl) and make necessary adjustments to workflows or equipment settings. Client Liaison & Scheduling: o Communicate effectively with the Sales and Account Management teams to clarify job specifications, lead times, and delivery/installation windows. o Prioritise and schedule print runs to meet customer deadlines, escalating any potential delays to management in advance. Required Skills & Experience Sign Writing & Digital Printing Expertise: o Minimum of 2 3 years hands-on experience operating large-format printers, vinyl cutters, laminators, and/or direct-to-garment machines in a commercial print or signage environment. o Proven ability to apply vehicle graphics, including contour cutting and heat-application techniques, ensuring durable and visually flawless results. Software Proficiency: o Confident user of Adobe Creative Suite (Illustrator, Photoshop), or equivalent vector-based design tools for pre-press preparation. o Familiarity with RIP software (e.g., RasterLink) to manage colour separation, nesting, and print queues. Technical & Mechanical Aptitude: o Strong understanding of substrate types (PVC, vinyl, Foamex, Dibond, acrylic, etc.) and how each behaves during print, cutting, and installation processes. o Able to perform basic printhead alignments, media loading, and calibrations, as well as timely replacement of blades and print consumables. Attention to Detail & Quality Focus: o Meticulous approach to colour matching, edge alignment, and finishing to ensure a high standard of workmanship. o Ability to spot faults early (e.g., banding, blemishes, application bubbles) and rectify them before final delivery or installation. Physical Requirements: o Comfortable lifting and handling large print media rolls, substrate boards (Foamex, Correx, Dibond), and completed signage (some items can be bulky or heavy). o Willingness to work on-site occasionally for vehicle installations or large format sign placements, including using ladders or scissor lifts where necessary. Communication & Teamwork: o Strong verbal and written communication skills to liaise with internal teams (Sales, Design, Installation) and occasionally with end clients on-site. o Collaborative mindset, able to support colleagues in fast-paced production periods and adapt to changing priorities. Desirable Qualifications & Attributes Recognised vocational qualification (e.g., NVQ Level 2/3 in Print, Signmaking, or Graphics) or equivalent apprenticeship experience. Valid UK driving licence (clean, with no more than 3 points) to safely travel to local installation sites. IPAF/CSCS certification or willingness to obtain training for working at height (e.g., using cherry pickers or scissor lifts). Knowledge of embroidery or direct-to-garment printing processes is a plus, as our clients sometimes require branded workwear and personalised apparel Good time-management skills and the ability to thrive under tight deadlines, particularly during peak seasons (e.g., exhibition events, local festivals). Working Hours & Conditions Hours: Monday to Friday, 9:00 am 5:00 pm (occasional early starts or late finishes when managing urgent jobs). Overtime: Available on request (paid at a competitive overtime rate) during busy periods (e.g., last-minute event signage). Environment: Production area with large-format printing equipment requires use of PPE (gloves, safety glasses) when handling chemicals (solvent inks, adhesives). Travel: Some local travel to client sites (vehicles provided or mileage reimbursed) for installations or on-site consultations. Benefits Competitive salary, DOE, reviewed annually with potential for performance-based increases. Pension scheme with employer contributions. 22 days annual leave (plus bank holidays), rising with length of service. Training opportunities to develop skills on new printing technologies and software. Company-sponsored social events and team-building activities. Staff discount on products and services. How to Apply Interested candidates should submit their CV to (url removed) : A current CV detailing relevant experience in sign writing and digital printing. A brief cover letter highlighting your most notable projects (e.g., vehicle graphics, large-format banners, event graphics). Please email your application in the first instance to (url removed)
Position: Sign Writer & Digital Printer Location: East Sussex Company Overview Our Client is a leading provider of high-quality print and signage solutions based in East Sussex. Serving both local and regional clients, they specialise in a wide range of products, including banners, vehicle graphics, exhibition stands, and bespoke display materials. They have modern facility that is equipped with industry-leading machinery such as Mimaki and Canon large-format printers, Canon digital presses, Melco embroidery/heat-press units to ensure they deliver outstanding print quality and service on every project Role Overview The Sign Writer/Digital Printer will play a pivotal role in our Production department, responsible for preparing, operating, and maintaining digital printing and finishing equipment used to create signage, vehicle graphics, and various promotional/display assets. The successful candidate will work closely with the Production Manager and the wider team to interpret customer briefs, prepare artwork for print, oversee production workflows, and ensure all jobs meet our rigorous quality and lead-time standards. Key Responsibilities Artwork Preparation & Pre-Press: o Interpret client specifications and convert design files (e.g., Adobe CS including Illustrator, Photoshop and InDesign) into production-ready formats. o Perform colour profiling, file checks (bleeds, resolution, colour spaces), and imposition when required. Digital Printing & Signage Production: o Operate Mimaki large-format UV printers and Canon V-Series digital presses. To produce banners, posters, window graphics, and other signage. Smaller format for business cards, flyers and booklets. o Carry out vinyl cutting, laminating, and mounting processes (preparing substrates such as PVC, Foamex, Dibond, Correx, etc.) to create finished signs. o Execute vehicle graphic installations, including application of vinyl to cars, vans, and fleet vehicles, ensuring alignment, adhesion, and wrinkle-free finishes. Equipment Maintenance & Housekeeping: o Perform routine maintenance (printhead cleaning, ink checks, cutter blade replacements, temperature calibration) on printing and finishing machinery. o Maintain a clean, organised production area (including safe storage of media rolls, inks, and consumables), adhering to health & safety protocols. Quality Control & Problem-Solving: o Conduct thorough inspections of printed output (colour accuracy, registration, edge bleed) and installed graphics (alignment, adhesion). o Troubleshoot common production issues (banding, colour shifts, bubbling under vinyl) and make necessary adjustments to workflows or equipment settings. Client Liaison & Scheduling: o Communicate effectively with the Sales and Account Management teams to clarify job specifications, lead times, and delivery/installation windows. o Prioritise and schedule print runs to meet customer deadlines, escalating any potential delays to management in advance. Required Skills & Experience Sign Writing & Digital Printing Expertise: o Minimum of 2 3 years hands-on experience operating large-format printers, vinyl cutters, laminators, and/or direct-to-garment machines in a commercial print or signage environment. o Proven ability to apply vehicle graphics, including contour cutting and heat-application techniques, ensuring durable and visually flawless results. Software Proficiency: o Confident user of Adobe Creative Suite (Illustrator, Photoshop), or equivalent vector-based design tools for pre-press preparation. o Familiarity with RIP software (e.g., RasterLink) to manage colour separation, nesting, and print queues. Technical & Mechanical Aptitude: o Strong understanding of substrate types (PVC, vinyl, Foamex, Dibond, acrylic, etc.) and how each behaves during print, cutting, and installation processes. o Able to perform basic printhead alignments, media loading, and calibrations, as well as timely replacement of blades and print consumables. Attention to Detail & Quality Focus: o Meticulous approach to colour matching, edge alignment, and finishing to ensure a high standard of workmanship. o Ability to spot faults early (e.g., banding, blemishes, application bubbles) and rectify them before final delivery or installation. Physical Requirements: o Comfortable lifting and handling large print media rolls, substrate boards (Foamex, Correx, Dibond), and completed signage (some items can be bulky or heavy). o Willingness to work on-site occasionally for vehicle installations or large format sign placements, including using ladders or scissor lifts where necessary. Communication & Teamwork: o Strong verbal and written communication skills to liaise with internal teams (Sales, Design, Installation) and occasionally with end clients on-site. o Collaborative mindset, able to support colleagues in fast-paced production periods and adapt to changing priorities. Desirable Qualifications & Attributes Recognised vocational qualification (e.g., NVQ Level 2/3 in Print, Signmaking, or Graphics) or equivalent apprenticeship experience. Valid UK driving licence (clean, with no more than 3 points) to safely travel to local installation sites. IPAF/CSCS certification or willingness to obtain training for working at height (e.g., using cherry pickers or scissor lifts). Knowledge of embroidery or direct-to-garment printing processes is a plus, as our clients sometimes require branded workwear and personalised apparel Good time-management skills and the ability to thrive under tight deadlines, particularly during peak seasons (e.g., exhibition events, local festivals). Working Hours & Conditions Hours: Monday to Friday, 9:00 am 5:00 pm (occasional early starts or late finishes when managing urgent jobs). Overtime: Available on request (paid at a competitive overtime rate) during busy periods (e.g., last-minute event signage). Environment: Production area with large-format printing equipment requires use of PPE (gloves, safety glasses) when handling chemicals (solvent inks, adhesives). Travel: Some local travel to client sites (vehicles provided or mileage reimbursed) for installations or on-site consultations. Benefits Competitive salary, DOE, reviewed annually with potential for performance-based increases. Pension scheme with employer contributions. 22 days annual leave (plus bank holidays), rising with length of service. Training opportunities to develop skills on new printing technologies and software. Company-sponsored social events and team-building activities. Staff discount on products and services. How to Apply Interested candidates should submit their CV to (url removed) : A current CV detailing relevant experience in sign writing and digital printing. A brief cover letter highlighting your most notable projects (e.g., vehicle graphics, large-format banners, event graphics). Please email your application in the first instance to (url removed)
Oct 06, 2025
Full time
Position: Sign Writer & Digital Printer Location: East Sussex Company Overview Our Client is a leading provider of high-quality print and signage solutions based in East Sussex. Serving both local and regional clients, they specialise in a wide range of products, including banners, vehicle graphics, exhibition stands, and bespoke display materials. They have modern facility that is equipped with industry-leading machinery such as Mimaki and Canon large-format printers, Canon digital presses, Melco embroidery/heat-press units to ensure they deliver outstanding print quality and service on every project Role Overview The Sign Writer/Digital Printer will play a pivotal role in our Production department, responsible for preparing, operating, and maintaining digital printing and finishing equipment used to create signage, vehicle graphics, and various promotional/display assets. The successful candidate will work closely with the Production Manager and the wider team to interpret customer briefs, prepare artwork for print, oversee production workflows, and ensure all jobs meet our rigorous quality and lead-time standards. Key Responsibilities Artwork Preparation & Pre-Press: o Interpret client specifications and convert design files (e.g., Adobe CS including Illustrator, Photoshop and InDesign) into production-ready formats. o Perform colour profiling, file checks (bleeds, resolution, colour spaces), and imposition when required. Digital Printing & Signage Production: o Operate Mimaki large-format UV printers and Canon V-Series digital presses. To produce banners, posters, window graphics, and other signage. Smaller format for business cards, flyers and booklets. o Carry out vinyl cutting, laminating, and mounting processes (preparing substrates such as PVC, Foamex, Dibond, Correx, etc.) to create finished signs. o Execute vehicle graphic installations, including application of vinyl to cars, vans, and fleet vehicles, ensuring alignment, adhesion, and wrinkle-free finishes. Equipment Maintenance & Housekeeping: o Perform routine maintenance (printhead cleaning, ink checks, cutter blade replacements, temperature calibration) on printing and finishing machinery. o Maintain a clean, organised production area (including safe storage of media rolls, inks, and consumables), adhering to health & safety protocols. Quality Control & Problem-Solving: o Conduct thorough inspections of printed output (colour accuracy, registration, edge bleed) and installed graphics (alignment, adhesion). o Troubleshoot common production issues (banding, colour shifts, bubbling under vinyl) and make necessary adjustments to workflows or equipment settings. Client Liaison & Scheduling: o Communicate effectively with the Sales and Account Management teams to clarify job specifications, lead times, and delivery/installation windows. o Prioritise and schedule print runs to meet customer deadlines, escalating any potential delays to management in advance. Required Skills & Experience Sign Writing & Digital Printing Expertise: o Minimum of 2 3 years hands-on experience operating large-format printers, vinyl cutters, laminators, and/or direct-to-garment machines in a commercial print or signage environment. o Proven ability to apply vehicle graphics, including contour cutting and heat-application techniques, ensuring durable and visually flawless results. Software Proficiency: o Confident user of Adobe Creative Suite (Illustrator, Photoshop), or equivalent vector-based design tools for pre-press preparation. o Familiarity with RIP software (e.g., RasterLink) to manage colour separation, nesting, and print queues. Technical & Mechanical Aptitude: o Strong understanding of substrate types (PVC, vinyl, Foamex, Dibond, acrylic, etc.) and how each behaves during print, cutting, and installation processes. o Able to perform basic printhead alignments, media loading, and calibrations, as well as timely replacement of blades and print consumables. Attention to Detail & Quality Focus: o Meticulous approach to colour matching, edge alignment, and finishing to ensure a high standard of workmanship. o Ability to spot faults early (e.g., banding, blemishes, application bubbles) and rectify them before final delivery or installation. Physical Requirements: o Comfortable lifting and handling large print media rolls, substrate boards (Foamex, Correx, Dibond), and completed signage (some items can be bulky or heavy). o Willingness to work on-site occasionally for vehicle installations or large format sign placements, including using ladders or scissor lifts where necessary. Communication & Teamwork: o Strong verbal and written communication skills to liaise with internal teams (Sales, Design, Installation) and occasionally with end clients on-site. o Collaborative mindset, able to support colleagues in fast-paced production periods and adapt to changing priorities. Desirable Qualifications & Attributes Recognised vocational qualification (e.g., NVQ Level 2/3 in Print, Signmaking, or Graphics) or equivalent apprenticeship experience. Valid UK driving licence (clean, with no more than 3 points) to safely travel to local installation sites. IPAF/CSCS certification or willingness to obtain training for working at height (e.g., using cherry pickers or scissor lifts). Knowledge of embroidery or direct-to-garment printing processes is a plus, as our clients sometimes require branded workwear and personalised apparel Good time-management skills and the ability to thrive under tight deadlines, particularly during peak seasons (e.g., exhibition events, local festivals). Working Hours & Conditions Hours: Monday to Friday, 9:00 am 5:00 pm (occasional early starts or late finishes when managing urgent jobs). Overtime: Available on request (paid at a competitive overtime rate) during busy periods (e.g., last-minute event signage). Environment: Production area with large-format printing equipment requires use of PPE (gloves, safety glasses) when handling chemicals (solvent inks, adhesives). Travel: Some local travel to client sites (vehicles provided or mileage reimbursed) for installations or on-site consultations. Benefits Competitive salary, DOE, reviewed annually with potential for performance-based increases. Pension scheme with employer contributions. 22 days annual leave (plus bank holidays), rising with length of service. Training opportunities to develop skills on new printing technologies and software. Company-sponsored social events and team-building activities. Staff discount on products and services. How to Apply Interested candidates should submit their CV to (url removed) : A current CV detailing relevant experience in sign writing and digital printing. A brief cover letter highlighting your most notable projects (e.g., vehicle graphics, large-format banners, event graphics). Please email your application in the first instance to (url removed)
Your next career starts with Acosta Europe. Acosta Europe is an exceptional business that cares about its people. We are part of one of the largest Sales and Marketing agencies in the world and are currently seeking an experienced Insight Manage r to join our well established and industry leading team. If you can bring the passion for Insights and have the enthusiasm to succeed, we can offer you the opportunity to develop your career in an engaging and rewarding environment, where no two days are ever the same! Reporting to the Data and Insights Director, the Insight Manager plays a pivotal role in managing and developing the Insights Team to deliver consistently high levels of actionable insight, delivering added value to our clients. The Insight Manager is responsible for leading the development of the data-led actionable insight, visualisation of analysis and reporting, development of relevant analytical capability, presenting and preparing client presentations, and client reviews, as well as training and mentoring members of the Insight team. Role Responsibilities include (but are not limited to): Managing the team of 3 Analysts in the delivery of added value, actionable insight, and analysis. Leading the team in preparing and delivering data driven results and client and internal presentations. Owning the direction and results for client reviews. Leading the development of analytical capability and compelling actionable insight by combining pre-existing and new data sources. Responsible for highlighting and communicating business opportunity to influence incremental sales. Leading analytical deliverables on promotional performance and compliance, in-store interventions and NPD analysis. Providing insights and recommendations on how to strategically allocate field team resources by region. Responsible for overlaying relevant industry developments to external contacts, keeping abreast of trends and information concerning the industry and market, and keeping the Insight and Account teams up to date with news including competitor, retailer, and industry developments. Responsible for building and maintaining insight specific contact strategy with key contacts within client businesses, and attending regular reviews and business development meetings. Hybrid working with 2 days a week in London and 1 day a week in Woking. Role Requirements: Advanced in PowerPoint Power BI experience/knowledge is highly desirable Proven experience in team leadership and management Proven ability to deliver actionable insight; with excellent problem solving, decision making, conflict management and resolution skills Ability to balance the needs of multiple stakeholders, able to interact and influence at all levels Preferred experience in retail, category and/or FMCG role This role offers a genuine opportunity to develop your commercial skills and achieve your career ambitions in a bold and dynamic business that invests in people. We offer flexibility and real opportunities for personal and professional development. Passion is at the heart of everything we do. We encourage boldness, curiosity, and new ideas. We are motivated to learn, and constantly strive to exceed expectations. We truly care, and that is what makes us exceptional. JOIN THE TEAM Got what it takes? In your application we want to see your personal style what makes you tick and why you think your next opportunity is here with us.
Oct 03, 2025
Full time
Your next career starts with Acosta Europe. Acosta Europe is an exceptional business that cares about its people. We are part of one of the largest Sales and Marketing agencies in the world and are currently seeking an experienced Insight Manage r to join our well established and industry leading team. If you can bring the passion for Insights and have the enthusiasm to succeed, we can offer you the opportunity to develop your career in an engaging and rewarding environment, where no two days are ever the same! Reporting to the Data and Insights Director, the Insight Manager plays a pivotal role in managing and developing the Insights Team to deliver consistently high levels of actionable insight, delivering added value to our clients. The Insight Manager is responsible for leading the development of the data-led actionable insight, visualisation of analysis and reporting, development of relevant analytical capability, presenting and preparing client presentations, and client reviews, as well as training and mentoring members of the Insight team. Role Responsibilities include (but are not limited to): Managing the team of 3 Analysts in the delivery of added value, actionable insight, and analysis. Leading the team in preparing and delivering data driven results and client and internal presentations. Owning the direction and results for client reviews. Leading the development of analytical capability and compelling actionable insight by combining pre-existing and new data sources. Responsible for highlighting and communicating business opportunity to influence incremental sales. Leading analytical deliverables on promotional performance and compliance, in-store interventions and NPD analysis. Providing insights and recommendations on how to strategically allocate field team resources by region. Responsible for overlaying relevant industry developments to external contacts, keeping abreast of trends and information concerning the industry and market, and keeping the Insight and Account teams up to date with news including competitor, retailer, and industry developments. Responsible for building and maintaining insight specific contact strategy with key contacts within client businesses, and attending regular reviews and business development meetings. Hybrid working with 2 days a week in London and 1 day a week in Woking. Role Requirements: Advanced in PowerPoint Power BI experience/knowledge is highly desirable Proven experience in team leadership and management Proven ability to deliver actionable insight; with excellent problem solving, decision making, conflict management and resolution skills Ability to balance the needs of multiple stakeholders, able to interact and influence at all levels Preferred experience in retail, category and/or FMCG role This role offers a genuine opportunity to develop your commercial skills and achieve your career ambitions in a bold and dynamic business that invests in people. We offer flexibility and real opportunities for personal and professional development. Passion is at the heart of everything we do. We encourage boldness, curiosity, and new ideas. We are motivated to learn, and constantly strive to exceed expectations. We truly care, and that is what makes us exceptional. JOIN THE TEAM Got what it takes? In your application we want to see your personal style what makes you tick and why you think your next opportunity is here with us.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
About the role Sytner Warwick has an exciting opportunity for a high calibre, enthusiastic Corporate Sales Manager to join their thriving team. The successful candidate will be responsible for building and developing outstanding relationships with local businesses in order to secure and maintain the supply of their company car fleets. Experience in this industry or similar sales environment would be advantageous but not essential, you must be driven, enthusiastic and want to succeed. A desire and want to bring new ideas to expand and develop the corporate department within the business is paramount. You must also be excited about embracing our positive proactive culture and ensuring our high standards and commitments to our customers are maintained at all times. Your key objectives include (but aren't limited to): Developing new business opportunities within the Market Area, and developing the relationship through regular contact/follow-up programmes. Proactively managing existing Key Accounts, concentrating on maintaining agreed service levels, building strong relationships both at an individual and company level, and seeking incremental business opportunities where appropriate. About you The team at Sytner Warwick is incredibly committed to being famous for delighting our customers and getting it right first time. With uncompromised Customer Satisfaction at the forefront of our business, you must have the attributes to act as an exemplary ambassador for both Sytner Group and BMW/MINI UK, delivering the very highest standards of customer service to achieve that exceptional customer journey that we aspire to. Sytner Warwick has an exciting opportunity for a high calibre, enthusiastic Corporate Sales Manager to join their thriving team. The successful candidate will be responsible for building and developing outstanding relationships with local businesses in order to secure and maintain the supply of their company car fleets. Experience in this industry or similar sales environment would be advantageous but not essential, you must be driven, enthusiastic and want to succeed. A desire and want to bring new ideas to expand and develop the corporate department within the business is paramount. You must also be excited about embracing our positive proactive culture and ensuring our high standards and commitments to our customers are maintained at all times. Your key objectives include (but aren't limited to): Developing new business opportunities within the Market Area, and developing the relationship through regular contact/follow-up programmes. Proactively managing existing Key Accounts, concentrating on maintaining agreed service levels, building strong relationships both at an individual and company level, and seeking incremental business opportunities where appropriate. When applying for this role please consider that we require candidates to have automotive Sales Executive experience as a threshold level of prior exposure and participation. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Sep 22, 2025
Full time
About the role Sytner Warwick has an exciting opportunity for a high calibre, enthusiastic Corporate Sales Manager to join their thriving team. The successful candidate will be responsible for building and developing outstanding relationships with local businesses in order to secure and maintain the supply of their company car fleets. Experience in this industry or similar sales environment would be advantageous but not essential, you must be driven, enthusiastic and want to succeed. A desire and want to bring new ideas to expand and develop the corporate department within the business is paramount. You must also be excited about embracing our positive proactive culture and ensuring our high standards and commitments to our customers are maintained at all times. Your key objectives include (but aren't limited to): Developing new business opportunities within the Market Area, and developing the relationship through regular contact/follow-up programmes. Proactively managing existing Key Accounts, concentrating on maintaining agreed service levels, building strong relationships both at an individual and company level, and seeking incremental business opportunities where appropriate. About you The team at Sytner Warwick is incredibly committed to being famous for delighting our customers and getting it right first time. With uncompromised Customer Satisfaction at the forefront of our business, you must have the attributes to act as an exemplary ambassador for both Sytner Group and BMW/MINI UK, delivering the very highest standards of customer service to achieve that exceptional customer journey that we aspire to. Sytner Warwick has an exciting opportunity for a high calibre, enthusiastic Corporate Sales Manager to join their thriving team. The successful candidate will be responsible for building and developing outstanding relationships with local businesses in order to secure and maintain the supply of their company car fleets. Experience in this industry or similar sales environment would be advantageous but not essential, you must be driven, enthusiastic and want to succeed. A desire and want to bring new ideas to expand and develop the corporate department within the business is paramount. You must also be excited about embracing our positive proactive culture and ensuring our high standards and commitments to our customers are maintained at all times. Your key objectives include (but aren't limited to): Developing new business opportunities within the Market Area, and developing the relationship through regular contact/follow-up programmes. Proactively managing existing Key Accounts, concentrating on maintaining agreed service levels, building strong relationships both at an individual and company level, and seeking incremental business opportunities where appropriate. When applying for this role please consider that we require candidates to have automotive Sales Executive experience as a threshold level of prior exposure and participation. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
