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As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional relationships with VIP and high-value customers. Deliver a personalised concierge-style service for premium customers. Proactively identify opportunities to enhance loyalty and retention. Manage sensitive or high-profile customer cases with discretion and professionalism. Partner with Buying, Merchandising and Marketing teams to support VIP initiatives and events. Foster a positive, collaborative and customer-focused culture across all customer touchpoints within The Outnet and our partner organisations. Operational Management Monitor daily service performance across email, chat, phone and social channels. Ensure agreed SLAs and KPIs are consistently achieved. Review workflows and identify opportunities for automation and process improvement. Create and maintain customer service policies and knowledge resources. Work closely with Logistics, Technology, Finance and Warehouse teams to resolve operational issues impacting customers. Data & Performance Analysis Use customer data and operational metrics to identify trends and opportunities. Produce regular reporting on service performance and customer insights. Analyse root causes of recurring issues and implement preventative solutions. Monitor customer satisfaction measures and recommend improvements. Support strategic decision-making through data-driven recommendations. Typical metrics may include: Customer Satisfaction (CSAT) Net Promoter Score (NPS) First Contact Resolution Response and Resolution Times Service Level Achievement Customer Retention Complaint Volumes VIP Customer Engagement Profile Experience managing a Customer Care or Customer Experience team within an e-commerce or retail environment. Strong experience supporting premium or luxury customers. Excellent people management and coaching skills. Highly customer-centric with exceptional communication skills. Strong analytical ability with experience using data to improve performance. Experience producing reports and presenting insights to senior stakeholders. Ability to prioritise multiple demands in a fast-paced environment. Strong problem-solving and decision-making skills. Experience within luxury fashion or premium retail. Knowledge of CRM and customer service platforms (such as Chatwoot, Zendesk, Salesforce, Monday or similar). Experience working with international customers. Understanding of e-commerce operations, fulfilment and returns processes. Job Offer Hourly rate of 16.00 to 19.00, dependent on the level of experience. Temporary position offering flexibility in work arrangements. If you're interested in this role, apply now.

Permanent field sales and account management opportunity Join one of the UK's leading manufacturers of building products Supportive, inclusive culture with genuine career development opportunities Strong focus on wellbeing, flexibility and work-life balance Excellent salary, benefits and long-term career security Area Sales Manager The Role An exciting opportunity has arisen for an Area Sales Manager to join a true brand leader within the building materials market sector. Covering an established territory across Central England, (ideally based around Milton Keynes), you'll work closely with national and independent builders' merchants, buying groups and trade customers. Your focus will be on developing existing customer relationships, increasing sales and helping customers maximise the performance of a trusted product portfolio. This is a varied field-based role where you'll regularly visit customers across your territory, deliver branch trade days, improve point-of-sale displays, support promotional campaigns alongside national account colleagues and provide engaging product training to merchant sales teams. You'll also use a CRM system to manage customer activity, identify opportunities and plan account development. About You We're looking for someone who enjoys building long-term relationships and delivering outstanding customer service. You will already be working in field sales or territory management within the building materials industry or other trade distribution environments such as electrical wholesale. You'll also have: Strong communication and relationship-building skills A commercial and analytical approach to account development A full UK driving licence Flexibility for occasional overnight stays The Company Our client is a leading international manufacturer with a long-established reputation for quality, innovation and customer service. Backed by the resources of a global organisation, the business offers the stability of a market leader alongside a supportive, collaborative and inclusive culture. Employees are encouraged to develop their careers through ongoing training, investment and genuine progression opportunities. Package 40,000- 45,000 basic salary Up to 20% annual bonus Hybrid company car Generous employer pension contribution Healthcare cash plan Enhanced maternity and company sick pay Flexible working hours with discretionary flexitime Lunch allowance when working externally 26 days' annual leave plus bank holidays Location: Suitable for candidates based in Northampton, Luton, Stevenage, Cambridge, Milton Keynes, Reading, Oxford, Gloucester.

Ready to elevate your career with a role offering a competitive salary and excellent benefits? Join our clients vibrant and supportive environment. Our market-leading client seeks a standout Regional Customer Relations Manager to enhance Customer Service in the East Region. As an Investors in People organisation, they are dedicated to safeguarding and promoting welfare for all. Role Profile A high-impact role suited for a dynamic individual focused on accountability and continuous improvement. You will set standards, influence strategy, and build a future-ready service culture, driving performance and growth. Provide strategic and operational leadership across multiple sites. Ensure high standards, improve enquiry management, and meet regional KPIs. Ideal for someone who excels in creating a customer-first culture and transformational change. Position Requirements: Key skills and experience: - Proven multi-site Customer Service leadership - Delivering transformational change - Identifying and converting up-selling opportunities - Organised daily routines for outcomes - Driving and improving KPIs - Leading digital transformation initiatives - Implementing 12-month business and training plans - Building partnerships with Sales, Retail, and Operations - Enhancing enquiry response and member experience - Ensuring process consistency - Collaborative, commercially aware, results-focused - Translating data into strategic action - Exceptional attention to detail - Coaching teams for high performance - Meeting and coaching to mystery shopper KPIs - Full, clean UK driving licence Essential requirements: - Strong Microsoft Office skills - Good social media understanding - Flexible approach - Extensive regional travel (overnight stays included) - Work during evenings, weekends, and public holidays - Demonstrable experience and ability to drive commerciality through front of house targeted upselling to drive spend per head, data management, enquiry management - Multi Site Management experience driving customer service engagement within Leisure, Hospitality or Retail settings. Benefits Competitive salary, development and progression opportunities, free membership for you and your family across centres UK wide.

Store Manager -on Trend fashion £31400 plus bonus OTE- £35000 We're on the lookout for a passionate Store Manager who thrives on driving sales, leading dynamic teams, and creating an in-store experience customers can't stop talking about What you'll be doing: Leading, motivating, and inspiring your team to smash sales targets and deliver an exceptional customer experience Creating eye-catching visual merchandising that captures attention and drives footfall Building genuine connections with customers, turning first-time shoppers into loyal fans Coaching and developing your team to sell smarter and deliver consistent results Keeping store operations running smoothly and efficiently every day, every shift What you'll bring: Proven experience managing a successful retail team (fashion or streetwear experience a bonus) A results-driven mindset with a strong passion for style and trends Confident, motivational leadership that gets the best out of your team Excellent communication skills and a commitment to delivering standout service Why you'll love it: Genuine career progression opportunities (many managers move up into Cluster or Regional roles) Fun, fashion-forward customers and a bright, upbeat store environment Monthly bonus scheme Long weekend off every month Birthday leave Generous staff discount on all products If you're ready to lead a store where sales meet style, we'd love to hear from you. Contact Sam at Everpool Recruitment to find out more.

Ready to elevate your career with a role offering a competitive salary and excellent benefits? Join our clients vibrant and supportive environment. Our market-leading client seeks a standout Regional Customer Relations Manager to enhance Customer Service in the East Region. As an Investors in People organisation, they are dedicated to safeguarding and promoting welfare for all. Role Profile A high-impact role suited for a dynamic individual focused on accountability and continuous improvement. You will set standards, influence strategy, and build a future-ready service culture, driving performance and growth. Provide strategic and operational leadership across multiple sites. Ensure high standards, improve enquiry management, and meet regional KPIs. Ideal for someone who excels in creating a customer-first culture and transformational change. Position Requirements: Key skills and experience: - Proven multi-site Customer Service leadership - Delivering transformational change - Identifying and converting up-selling opportunities - Organised daily routines for outcomes - Driving and improving KPIs - Leading digital transformation initiatives - Implementing 12-month business and training plans - Building partnerships with Sales, Retail, and Operations - Enhancing enquiry response and member experience - Ensuring process consistency - Collaborative, commercially aware, results-focused - Translating data into strategic action - Exceptional attention to detail - Coaching teams for high performance - Meeting and coaching to mystery shopper KPIs - Full, clean UK driving licence Essential requirements: - Strong Microsoft Office skills - Good social media understanding - Flexible approach - Extensive regional travel (overnight stays included) - Work during evenings, weekends, and public holidays - Demonstrable experience and ability to drive commerciality through front of house targeted upselling to drive spend per head, data management, enquiry management - Multi Site Management experience driving customer service engagement within Leisure, Hospitality or Retail settings. Benefits Competitive salary, development and progression opportunities, free membership for you and your family across centres UK wide.

The Role: As a Branch Manager, you will be a natural leader with excellent communication and organisation skills, enabling you to motivate and develop your team. You will identify and capitalise on every sales opportunity, inspiring your customers with the perfect solutions for their requirements. The Branch Manager will be an expert at building rapport quickly and creating trusted relationships to click apply for full job details

Sales Office Manager Lutterworth C 50,000 p.a. + Bonus & Benefits Are you an organised leader who thrives on creating structure, improving processes and driving accountability? Do you enjoy turning data into meaningful commercial insight while developing a high-performing team? Are you looking for an opportunity where you can genuinely influence business performance and continuous improvement? The Company: ER Recruitment are delighted to be supporting a prestigious luxury hospitality and events destination with the recruitment of an experienced Sales Office Manager. This is a fantastic opportunity to join an ambitious and growing business that prides itself on delivering exceptional customer experiences across corporate events, conferences and private functions. Reporting directly to the Executive Director, you'll play a pivotal role in leading the Sales Office team, improving operational efficiency and ensuring accurate reporting supports commercial decision-making. This is a hands-on leadership role where you'll have the opportunity to shape processes, develop people and become a trusted member of the senior leadership team. Role & Responsibilities of the Sales Office Manager: Lead, motivate and develop the Sales Office team, creating a positive culture of accountability, collaboration and high performance. Ensure sales administration, event documentation and customer information are completed accurately and issued within agreed timescales, enabling the Operations team to consistently deliver exceptional customer experiences. Act as the central point for commercial reporting, producing accurate weekly and monthly reports, forecasts and performance updates for senior leadership and business owners. Collect, analyse and interpret sales data from multiple sources to provide meaningful business insight and support strategic decision-making. Take ownership of the CRM system, ensuring data accuracy, consistency and effective pipeline management. Review sales processes and procedures, identifying opportunities to improve efficiency, communication and reporting across the business. Build strong working relationships between the Sales and Operations teams, ensuring clear communication and effective handovers for every event. Support the preparation of event costings and commercial reporting to ensure accurate financial information is available. Monitor team performance, setting clear expectations, providing coaching and confidently addressing performance or process issues where required. Champion continuous improvement, embracing technology and recommending new ideas to improve systems, reporting and overall business performance. About You as the Sales Office Manager: Previous experience within Sales Office Management, Sales Operations, Commercial Administration, Revenue Management or a similar leadership role. A confident and credible people manager with the ability to motivate teams, challenge performance and hold others accountable. Highly organised with exceptional attention to detail and a passion for delivering accurate, high-quality work. Strong analytical skills with experience producing management reports, forecasts and commercial insights. Comfortable working with CRM systems and Microsoft Excel, with the ability to quickly learn new technologies and systems. Excellent communication and interpersonal skills, with the confidence to build relationships across departments and with senior stakeholders. Naturally proactive, always looking for opportunities to improve processes and implement more efficient ways of working. Hospitality experience would be advantageous but is not essential; we welcome applications from candidates with strong commercial operations or sales support backgrounds from other sectors. Additional Benefits: Competitive salary, with a realistic performance-related bonus of up to 20% (OTE 60,000). 28 days annual leave, including Bank Holidays. Private healthcare. Monday to Friday, office-based role (9.00am-5.00pm). Opportunity to shape a newly evolving leadership role and influence the future of the sales function. Join an ambitious, forward-thinking organisation where your ideas for continuous improvement will be welcomed and encouraged. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.

Vacancy Specification As a Deputy Store Manager at Aldi, you'll take pride in driving sales, delivering excellent customer service, minimising costs, and improving operational efficiency. You'll support the Store Manager by training colleagues, checking displays, and achieving sales targets. This role offers real responsibility and is the perfect stepping stone for experienced team leaders on their journey towards a store management role. Key Responsibilities • Running the store in the absence of the Store Manager and Assistant Store Manager • Deliver excellent customer service that goes beyond expectations • Support the Store Manager to boost employee engagement and meet store KPIs • Monitor product quality and manage stock rotation consistently • Oversee till cashing up and safe deposits • Ensure Health & Safety and due diligence standards are maintained Skills & Experience • Experience managing teams in fast-paced, customer-focused environments • Skilled in time management and cost control • Motivated to achieve and exceed targets consistently • Strong customer service and compliance skills • Previous Store Management experience is a plus but not essential Our Benefits • An additional premium of £4 per hour whilst running the store • A flexible working contract between 25-35 hours a week • 28 days annual leave including bank holidays • 26 weeks full pay following 1 year service for Maternity and Main Adopter Leave • Comprehensive training and ongoing development opportunities throughout your Aldi career • Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals

Defence Business Development Manager / BDM c.£60,000 + Company Car + 15% Bonus + Excellent Benefits Remote / Hybrid UK-wide Travel Defence, Naval & Engineering Systems An excellent opportunity for an experienced Business Development Manager (BDM), Sales Manager or Defence professional to take a key commercial role within a specialist engineering business supplying critical systems into the UK and international defence and naval sectors . This position could particularly suit a Service Leaver or Veteran from the Royal Navy, Royal Marines, Army or Royal Air Force looking to transition into a commercial Business Development Manager career. The Package Salary circa £60,000 Company car Annual bonus up to 15% of salary Pension 25 days holiday plus bank holidays Holiday purchase scheme Permanent, full-time position Excellent career progression within a growing international engineering group The Company We are a specialist engineering business designing, manufacturing, installing and maintaining high-performance lubrication, cooling and control systems for critical applications across defence, oil & gas, renewable energy, transport and other engineering sectors. Combining the agility of an SME with the stability and global reach of an international engineering group, we have an excellent reputation for technical expertise, customer relationships and engineered solutions. The Role As Defence Business Development Manager , you will lead continued growth across our Defence business, developing relationships and identifying new commercial opportunities throughout the MOD, naval, military and wider defence supply chain . Working remotely with UK-wide customer travel and occasional European travel, this is an autonomous BDM / Sales Manager position where you can shape your own business development strategy. Responsibilities will include: Develop and deliver the Defence business development and sales strategy Build relationships across the Ministry of Defence, Royal Navy, prime contractors, shipbuilders and defence supply chain Identify new business opportunities for filtration, lubrication, cooling skid and control systems Develop existing accounts and secure new strategic customers Engage with military, engineering, procurement and commercial stakeholders Represent the business at defence exhibitions, networking events and conferences Work alongside engineering teams to develop customer-focused technical solutions Monitor defence procurement programmes and future capability requirements Manage your own diary, customer meetings and UK-wide travel About You We are interested in experienced Business Development Managers, BDMs, Sales Managers, Defence Sales Managers and Account Managers , but previous sales experience is not essential. We particularly welcome applications from Armed Forces Service Leavers, Veterans and Reservists who can demonstrate strong stakeholder engagement, leadership and commercial awareness. Your background could include the Royal Navy, Royal Marines, Army, Royal Air Force, MOD, naval engineering, defence engineering or wider military services . You should be able to demonstrate: Knowledge of the UK Defence / military / naval environment Strong relationship and stakeholder management skills Credibility with senior military, MOD and commercial stakeholders Commercial awareness and a proactive approach to developing opportunities Excellent communication, influencing and presentation skills Ability to translate customer requirements into engineering solutions Confidence working autonomously alongside technical teams Full UK driving licence and permanent right to work in the UK Why Join Us? This is more than a conventional Business Development Manager / BDM vacancy. It is an opportunity to help shape the growth of an established Defence business while working with specialist engineering solutions used in demanding environments. We actively welcome Service Leavers, Veterans and Reservists and recognise the leadership, technical knowledge, operational experience and relationship-building skills developed through service in the UK Armed Forces .

Shape the Safety Agenda at the Heart of Howdens' Logistics Network Howdens is looking for a Safety, Health & Environmental (SHE) Business Partner to join our premier warehousing facility in Raunds, Northamptonshire. As the central logistics hub for the business, Raunds plays a critical role in supporting our nationwide operations, making this a highly visible and influential position. You'll work closely with senior leaders and operational teams across the site, helping to shape strategy, drive continuous improvement, and champion a culture where safety is at the heart of everything we do. This is an excellent opportunity for an experienced SHE professional who enjoys building relationships, influencing at all levels, and leading meaningful change. You'll have the freedom to drive your own agenda within the SHE team, identifying opportunities to improve performance, enhance engagement, and support our journey towards an interdependent safety culture. Working in partnership with a high-performing operational team, you'll provide expert guidance and leadership across all aspects of Safety, Health and Environment, ensuring compliance, supporting business objectives, and delivering sustainable improvements that make a real difference. Location: Raunds, Northamptonshire Contract: Full-time, Permanent Hiring Manager: Logistics SHE Manager Why Join Howdens as a SHE Business Partner: At Howdens, we are committed to creating a safe and sustainable working environment for all our employees. As a market leader in the joinery industry, we invest in our people and strive for excellence in everything we do. As a SHE Business Partner, you'll benefit from: A key role within one of the most important operational sites in the business. Exposure to senior leadership and the opportunity to influence decision-making. The chance to support and develop a talented, engaged operational team. Autonomy to identify priorities, drive initiatives and shape the local SHE agenda. The opportunity to lead positive culture change and make a lasting impact. What You'll Be Doing: Reporting to the Logistics SHE Manager, you will be the site's subject matter expert for Safety, Health and the Environment. Your responsibilities will include: Driving a positive and proactive safety culture, influencing behaviours and promoting best practice across the site. Supporting the development and delivery of the site's SHE strategy and annual objectives. Providing expert advice and guidance on all SHE matters to leaders and colleagues. Conducting inspections, audits and reviews to identify risks and drive continuous improvement. Monitoring SHE performance and ensuring compliance with key standards and performance indicators. Supporting operational teams with risk assessments, safe systems of work and hazard identification. Leading or supporting incident investigations and ensuring effective corrective actions are implemented. Designing and delivering engaging SHE training and awareness programmes. Building strong relationships with regulatory bodies and external stakeholders. Overseeing occupational health and hygiene monitoring activities. Championing elements of Howdens' Blueprint for Safety Excellence programme and embedding our SAFER Together values across the site. What You'll Need Essential 3-5 years' experience in a similar SHE role within a fast-paced environment. NEBOSH General Certificate in Occupational Health & Safety. Environmental Management qualification (such as IEMA Certificate). Strong knowledge of ISO 45001 and ISO 14001 management systems. Experience delivering health, safety and environmental training. Full UK driving licence. Desirable NEBOSH Diploma or equivalent qualification in Occupational Health & Safety. Diploma in Environmental Management. ISO 45001 and ISO 14001 Lead/Internal Auditor qualifications. Chartered Membership of IOSH. What We Can Offer Competitive salary plus bonus. Pension scheme with up to 12% company contribution. 25 days holiday plus bank holidays, with the option to purchase additional annual leave. Staff discount. Ongoing training and development opportunities. Free onsite parking. A friendly, supportive environment with excellent reward and recognition programmes. About the Opportunity This role offers the chance to make a genuine impact at the centre of Howdens' logistics operation. You'll work alongside experienced leaders, influence strategic decisions, and play a key role in shaping the future of SHE performance at one of our most important sites. If you're looking for a role where you can combine operational involvement, strategic influence and the freedom to drive meaningful improvements, we'd love to hear from you. How to Apply: We're building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we're keen to hear from you. When you apply, you will need to attach a CV for this SHE BP role. About Howdens: Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you. Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.

WANTED! Head of Sales / Sales Manager. This is an exciting opportunity to lead a successful residential sales office in Dorking. Working closely with the Directors, you'll drive business growth, lead a high-performing team, and play a key role in the continued success of a well-established independent estate agency. Worth Recruiting - Property Industry Recruitment Job Title: Head of Sales Sector: Estate Agency Location: Dorking, RH4 Basic £30,000 per annum OTE: £60k+ Uncapped Position: Permanent, Full-Time Reference: WR 93868 An excellent opportunity to lead a successful residential sales office in Dorking, driving business growth, developing a high-performing team, and delivering exceptional results for a well-established independent estate agency. What's in it for you (Benefits): Competitive salary package Genuine career progression within a respected independent estate agency Opportunity to lead a successful and established residential sales office Professional, collaborative, and friendly working environment The Company: Well-established independent estate agency with an excellent reputation across Surrey Trusted local experts with a strong presence in the Dorking residential property market Committed to delivering exceptional customer service and achieving outstanding results for clients What You'll Be Doing (Key Responsibilities) as Head of Sales: Leading, motivating, and developing the residential sales team to achieve and exceed performance targets Driving business generation through valuations, instructions, and market share growth Winning new business and building long-term relationships with vendors, buyers, and local developers Overseeing the sales pipeline to ensure transactions progress efficiently through to completion Monitoring market trends and implementing strategies to maintain a competitive advantage Working closely with the Directors to implement business plans and achieve office objectives What our client is looking for (Skills & Experience): Proven experience as a Sales Manager, Head of Residential Sales, or Senior Branch Manager within residential estate agency Strong track record of winning instructions and consistently achieving sales targets Excellent leadership, coaching, and people management skills Ability to manage multiple tasks and meet deadlines consistently Comprehensive knowledge of the residential property market and sales legislation Full UK driving licence Is this the role for you? Contact Worth Recruiting now! If you are interested in this Head of Sales role, please contact the Property Recruitment Team at Worth Recruiting immediately, quoting job reference: WR 93868 . About Your Application: Response Time: We receive a great many applications and respond as quickly as possible. If you have not heard from us within 48 working hours, please assume that on this occasion your application has not been successful. Data Protection: Worth Recruiting is acting as a recruitment agency in relation to this position. By submitting your application, you consent to Worth Recruiting processing and storing your data for the purposes of your job search. For more information, please see our privacy policy on our website. Confidentiality: All communications with Worth Recruiting are completely confidential. We will always need to speak with you before we are able to submit your CV to our client. Please Note: This vacancy summary is intended as a general guide only and should not be used as a definitive job description. Our client's job description, including details like the salary, may change without prior notice and in any case may be influenced by the skills, qualifications, previous experience, attitude, and ability of a candidate. About Worth Recruiting: Worth Recruiting provides a bespoke recruitment service to the Property Industry offering roles in Estate Agency, Lettings, Commercial Property, Surveying, Property Management, Financial Services, and Prop Tech . Find out more at: worthrecruiting.me. Job Reference: WR 93868 - Head of Sales - Residential Sales - Estate Agency

Strategic Growth Director Location: London (Hybrid Working Available) The Opportunity Cavendish Search & Selection is recruiting on behalf of a leading national Security & Aviation Service Provider for an experienced Strategic Growth Director. Reporting directly to the Chief Operating Officer. The Strategic Growth Director will be responsible for developing and executing the company's commercial strategy, driving sustainable revenue growth and strengthening its position as a premium provider of both security and aviation service solutions. This is a strategic leadership role, overseeing the Sales and Bid functions while ensuring the delivery of ambitious revenue and profitability targets. The Strategic Growth Director will play a key role in identifying new business opportunities, retaining key accounts and supporting the long-term growth of the organisation. Key Responsibilities Commercial Leadership (Commercial Director, Sales Director) Develop and deliver the company's commercial growth strategy. Own annual revenue, profitability and pipeline targets. Identify new markets, services and strategic partnership opportunities. Provide commercial forecasting, reporting and insight to the Board. Support the Executive Team in delivering long-term business objectives. Maximise commercial opportunities through networking, industry events and strategic relationship management. Ensure robust sales governance, pipeline management and commercial performance reporting. Client Relationship Management Develop and maintain relationships with key clients and stakeholders. Act as Executive Sponsor for strategic accounts. Identify opportunities for account growth and cross-selling. Ensure exceptional client service, satisfaction and retention. Represent the business at senior client meetings and industry events. Sales, Bids & Marketing The Strategic Growth Director will lead the Sales and Bid Management teams. Oversee major tenders, framework submissions and commercial proposals. Support the development of marketing campaigns, social media activity and brand awareness initiatives. Conduct market research and competitor analysis to identify emerging trends and new opportunities. Promote the company's brand across relevant industry sectors and networking events. Leadership & Team Development Lead, mentor and develop a high-performing commercial team. Recruit, coach and retain future commercial talent. Foster a collaborative, relationship-focused sales culture. Work closely with Operations, HR, Finance and Compliance to deliver exceptional customer outcomes. The successful candidate will demonstrate: A minimum of five years' experience in a senior Commercial, Sales or Business Development leadership role. Commercial Manager, Commercial Director, Sales Director A proven track record of delivering revenue growth and securing major contracts. Previous experience within the security sector. Strong knowledge of tendering, procurement and commercial negotiations. Experience developing and managing high-value client relationships. Excellent understanding of complex B2B sales methodologies, account management and strategic business development. Strong commercial acumen with the ability to translate strategy into measurable business outcomes. Excellent forecasting, pipeline management and commercial reporting skills. Proficiency with Microsoft Office, CRM platforms and LinkedIn Sales Navigator. Excellent communication, presentation, negotiation and stakeholder management skills. Full right to work in the UK with a five-year checkable employment history. Personal Attributes We're looking for someone who is: A credible and influential communicator. Commercially astute with a strategic mindset. Self-motivated, driven and results-focused. An inspirational leader who develops high-performing teams. Comfortable engaging with senior executives, board members and key stakeholders. Willing to travel throughout the UK and occasionally internationally. Desirable Experience Aviation security experience would be advantageous. What s on offer: In return, our client offers an excellent package commensurate with the seniority of the role, together with genuine opportunities for career development and the chance to play a pivotal role in the continued growth of a leading security and aviation services provider. The package includes: Competitive six-figure basic salary Bonus/commission Car/allowance Pension Private healthcare Hybrid working Professional development Executive-level career progression Commercial director, commercial manager, sales director, Strategic Growth Director

The Company Jayar Components Ltd was established in 1976. The company was formed in Aylesford, Maidstone and is still the hometown of Head Office today. The business is family run and independently owned and has now grown to become one of the largest independent distributors of car parts & accessories with 48 branches across the South of England. Overview We are looking for a passionate and experienced Credit Control Team Leader to join our busy and friendly team. This is a rare and exciting opportunity within the business during a period of growth. This is an office-based role and therefore the suitable candidate must be prepared to commute daily to our head office in Aylesford, Kent. Role & Responsibilities Manage a team of 5 Credit Controllers, offering daily support as well as undertake line manager duties Review customer accounts on a regular basis to maintain an appropriate level of credit risk Resolve disputes with customer base and branches Effectively work with the sales force to improve credit quality and cash flow Reconciling accounts Cash posting Calculate and offer settlement discounts Produce ad-hoc sales invoices and post to ledgers Month end and year end reporting to directors and auditors Skills Experience in Credit Control is essential Proven record of managing a team Educated to minimum of GCSE or above Ability to work accurately to deadlines Proactive approach Strong people management skills Knowledge of excel and accounting systems An excellent salary is negotiable for the right candidate. Please note that public transport links are not available and therefore, you would need your own car. Free on-site parking is provided. Schedule: Monday to Friday 09:00 - 17:00, No weekends. Remote / Hybrid is NOT available. Please only apply if you are happy to work full time from our Head Office in Aylesford, Kent

A senior fresh produce commercial role with real customer ownership, strong brand credibility and a package. Senior Commercial Manager - Fresh Produce (12-18 month FTC) London area Hybrid working - 3 days onsite, typically Tuesday to Thursday 12-18 month fixed-term contract Up to 80,000 DOE + 5,250 car allowance + 15% bonus The Opportunity This is a senior commercial role with a leading fresh produce business, supporting its operation across key customer accounts. You'll be stepping into an established customer base, taking ownership of account performance, pricing, customer relationships, margin delivery and commercial planning. It is a maternity cover contract expected to run for 12-18 months , with potential for the role to become permanent if it works well for both sides. This would suit someone who knows the pace of fresh produce and enjoys a role where customer relationships, commercial judgement and operational delivery all matter. Key Responsibilities You'll take ownership of a portfolio of customer accounts across key sides of the business, working closely with internal teams to deliver customer service, sales, margin and profitable growth. Key areas of focus will include: Managing and developing key customer relationships across multiple channels Leading pricing discussions, commercial negotiations and contract renewals Managing customer P&Ls, account plans, risks, opportunities and growth plans Working closely with procurement, operations, technical and finance to ensure customer commitments are commercially and operationally deliverable Supporting forecasting, planning and promotional activity Coaching and supporting Commercial Executives and wider sales colleagues where required What We're Looking For You'll need strong commercial or account management experience within fresh produce, ideally with exposure to fruit, berries, vegetables, salads or similar fast-moving categories. You'll be comfortable owning customer relationships, negotiating, managing P&Ls and making sound commercial decisions in a market where availability, pricing, quality and service can change quickly. The right person will bring: Proven sales or account management experience in produce Strong customer relationship and negotiation skills Experience managing customer P&Ls and delivering profitable growth Good analytical judgement and commercial confidence The ability to work cross-functionally and influence internal teams Leadership, coaching or team support experience This will not suit someone from a pure new-business sales background or someone without fresh produce or customer account management exposure. Why Join? This is a strong opportunity to join a major name in fresh produce in a senior, visible commercial role. You'll have ownership of meaningful customer accounts, the chance to influence performance quickly, and the opportunity to work across a business where service, margin, supply and relationships all connect. It offers a strong package, a respected brand, senior-level customer exposure and the possibility of longer-term opportunity if the fit is right. If you're interested in learning more, we'd be happy to have a confidential conversation.

TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a UK & Europe Corporate Communications Lead to join our growing team. The UK & Europe Corporate Communications Lead is responsible for corporate positioning, building the external and internal reputation of the company as a global information and insights business that makes trust possible in global commerce. The role leads crisis/incident work and develops and implements insights- and issues-based campaign activity, alongside UK & Europe internal communications and selected client communications that impact corporate reputation. The role reports to and works with the Senior Director of Communications in Europe, Africa and Asia to deliver work originated both in-region and also at an Enterprise level. They are a member of the Corporate Affairs & Communications team globally, and work closely with the Global Brand Management & Marketing team (which houses the global Enterprise press office function). They have a dotted reporting line to the Head of Marketing for the UK. Day to Day You'll Be: Develop and maintain UK & Spain (Europe) PR strategy and ensure aligned to wider international and global frameworks/processes Plan and coordinate activity around key topics and issues, bringing together business-wide campaigns that focus on regulatory and industry specific change Support wider corporate, and communications (and marketing) strategy, including but not limited to product announcements, research insights/thought leadership, wider brand building activity, partner and employer of choice programs Communicating our corporate comms strategy, messaging, content and importantly measurement to key stakeholders and ensuring alignment Manage PR agencies in-region (which supports corporate, B2B and consumer work as needed) and other suppliers (e.g. monitoring and licensing) Identify and coach on best practice interview procedure/technique with key senior spokespeople for corporate media opportunities (arranging external media training where required) Develop junior talent (providing coaching to direct reports and mentoring support across wider Corporate Affairs and Communications function) Be flexible and work across wider communication projects and activities as required Report KPI and evaluation metrics in-region and internationally as required (ensuring activity aligned to achieving wider business strategic goals) Maintain core materials necessary for the delivery of the ongoing corporate programme (e.g. overall strategy, tactical/activity planners, key message and briefing documents, media contact lists, issues trackers, capacity planning etc.) Strong media awareness - opportunity spotting and providing insight to the wider business are key to this role (develop wider insight and feedback tools, including competitor tracking) Be a key member of the crisis/incident communications team/DIRT (Data Incident Response Team) Advise on wider related communication matters (speeches/events etc.) and provide ad-hoc 'consultancy' advice directly to senior team and wider Group functions as required Support for priority client communications that impact our corporate reputation Manage the in-region internal communications program, working closely with the Director of International Internal Communications Enable wider internal and external stakeholder outreach as required, facilitating wider knowledge sharing and coordination for key initiatives Essential Skills & Experience: Strong stakeholder management Collaboration + relationship building Quick assimilation of complicated and technical information Highly developed creativity Highly analytical and numerate Ability to multi-task Communication and influence Wider horizon planning Strong media knowledge Well organised self-starter Project management Wider experience of combined campaigning (especially in relation to public affairs) Knowledge of wider marketing disciplines (including social media) Degree educated & relevant professional training Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Manager I, Public Relations

Assistant Catering Manager Midlands Arts Centre (MAC), Birmingham About the Role We are looking for a hardworking and confident Assistant Catering Manager to join our Catering team at Midlands Arts Centre (MAC). Located in leafy Birmingham, Cannon Hill Park, MAC offers a range of catering and hospitality across the business, including our restaurant KILN, bar and event catering. You'll play a leading key role in creating a memorable customer experience and supporting our team of Shift Leaders and Customer Service Assistants. Please note: hours of work will include evenings and weekends. Job Purpose Lead the day-to-day planning and delivery of an excellent catering and hospitality offer across all areas of the business. Coach and train the team to deliver consistently excellent standards of service whilst remaining compliant with all legal requirements. Lead on stock control and contribute to effective staff rostering. Deputise for the Head of Catering Operations when required. Key Responsibilities Effectively manage and direct the day-to-day delivery of the catering and hospitality offer at MAC, operating within budget and demonstrating flexibility to meet MAC's operational challenges Deliver excellent service, coaching the team in the standards expected to increase customer satisfaction, always putting customer experience at the heart of decisions Positively, confidently and professionally resolve customer complaints as they arise Work collaboratively with the Kitchen Team to monitor quality, constructively raising any issues with the appropriate member of the team Effectively manage stock ordering, control and security, continuously monitoring stock availability, planning for busy periods and ensuring value for money from suppliers Champion the correct and effective use of the EPOS system to ensure Catering Sales are true and accurate Effectively manage own and team rotas and workload to ensure administrative requirements are met, whilst also spending time leading and supporting the team on the floor Support payroll by checking and amending shifts using Rotacloud and authorising overtime Maintain accurate HACCP, COSHH and all other documentation required to keep the operation compliant Control operational costs and identify ways to reduce waste working to department profit margins Support MAC's monthly stock take process to ensure results are accurate Comply with all fire and safety regulations including acting as a Fire Marshall during an evacuation Champion and deliver the standards required to maintain a 5-star EHO rating Support the Head of Catering in the delivery of training and completion of records to ensure compliance to food, licencing and health & safety laws Comply with allergen awareness procedures and laws, maintaining staff training and up to date records Work pro-actively to develop strong and effective relationships with other key teams at MAC, focusing on jointly improving operational planning, quality, delivery and service Support the Head of Catering in the recruitment, training, and appraising of staff Implement MAC's Environmental Policy and consider how this role can contribute to MAC's sustainability goals Promote and ensure the implementation of the equal opportunities, diversity, safeguarding and health & safety policies of MAC Any other duties which may reasonably be required to support cross-organisational needs Person Specification Essential Previous experience as a restaurant manager, assistant manager or hospitality manager in a food and beverage environment Experience of managing and organising teams, staffing, workload and priorities Working knowledge of managing within Health and Safety, Hygiene, Food Safety and Premises Licensing laws Previous experience of an EPOS system, cash handling and cashing up Excellent communication skills, personable and able to inspire a team Problem solver, able to think of solutions or new ways of working Passionate about food and beverage and interested in current trends in the industry Ability to remain calm under pressure and flex own and team's workload as needed Motivated, hardworking and reliable Able to inspire and motivate a team Desirable Food Hygiene Level 3 certificate (MAC can support successful candidates through Food Hygiene training) An interest in a variety of art forms and MAC as a venue and charity Equal Opportunities & Diversity All staff are expected to further, promote, and ensure the implementation of the equal opportunities and diversity policies of MAC. We are committed to creating an inclusive environment where individuals of all backgrounds, identities, and abilities feel valued, respected, and empowered to contribute their best work. We are also committed to ensuring our people are a reflection of the communities we serve. We ensure that our recruitment and promotion processes are fair and open to all. How to Apply Applications can be received at any time until midnight on 1 August 2026. Please be aware that applications will be assessed on a rolling basis and we may close this vacancy before the stated deadline. We strongly advise you to submit your application as early as possible. Shortlisted candidates will be notified of the outcome of their application between the time they submit their application and the application deadline. Interviews to be arranged with short-listed candidates. Ref: (phone number removed)

Legal Counsel Location: Norwich, Norfolk Permanent In-House Legal About the Role We are seeking an experienced Legal Counsel to provide high-quality, commercially focused legal advice across the Group. This is a pivotal, business-facing role supporting senior stakeholders on complex commercial contracts, legal risk management, and governance. . You will act as a trusted advisor to executive leadership , leading and developing the in-house legal function while delivering pragmatic, solution-oriented legal support in a fast-paced commercial environment. Key Responsibilities Legal Risk & Strategic Business Advisory Provide clear, pragmatic legal and commercial advice to executive management and operational teams. Proactively identify, assess and mitigate legal, regulatory and contractual risk . Develop and maintain a robust legal risk management and governance framework aligned to legislation and Group policy. Deliver legal training and guidance to managers on key legal and regulatory topics. Manage disputes and oversee external legal spend proportionately. Commercial Contracts (B2B & B2C) Draft, review and negotiate a broad range of complex commercial contracts , including: Sales and procurement agreements Services contracts and framework agreements SLAs, NDAs, terms & conditions and bespoke arrangements Advise on contractual risk, liability, indemnities, pricing mechanisms and commercial protections . Partner with Procurement, Marketing and Operations on non-standard or innovative contractual solutions. Embed effective contract management and governance practices across the business. Essential Requirements Qualified Solicitor (England & Wales) or equivalent. Law degree (2:1 or above). Significant post-qualification experience gained in-house and/or private practice. Strong experience drafting and negotiating complex B2B and B2C commercial contracts . Demonstrable experience providing practical legal advice to senior stakeholders . Commercially astute with proven ability to manage legal risk in a commercial, fast-paced organisation . Confident working autonomously as a trusted legal advisor. Why Join Us? Broad, senior in-house role with real influence. Exposure to commercial matters at Group level. Collaborative, professional working culture. Flexible and hybrid working arrangements. Competitive Salary Package 33 days Holiday (inclusive of bank holidays) Private Healthcare Salary sacrifice benefits - enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Generous Employee Product Purchase Discount Scheme Pension - with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Life Assurance of up to 4 x basic salary (subject to qualifying criteria) If you are a commercially minded lawyer looking for a broad and impactful in-house role, we would love to hear from you. Be a part of our journey and help shape the future of our company with your legal expertise! Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

OTE 100,000+ Build Your Own Sales Team Join a Market Leader Senior Business Development Manager Location: North London / Hertfordshire (Hybrid) Salary: Circa 65,000 Basic (DOE) + Car Allowance + Uncapped Commission (1.5% of All New Business Won) + Realistic OTE in Excess of 100,000 + Excellent Benefits Senior Business Development Manager Business Development Manager Foodservice Food Distribution Fresh Produce FMCG Hospitality Restaurants Casual Dining QSR Food to Go Education Healthcare Manufacturing Contract Catering Wholesale Strategic Sales New Business Consultative Selling National Accounts Build a High-Performing Sales Team. Shape the Future. Earn What You're Worth. Are you an exceptional Business Development professional looking for more than just another sales role? This is a rare opportunity to join one of the UK's leading foodservice businesses, where you'll have the autonomy to win major new accounts across hospitality, education, healthcare, manufacturing and commercial sectors while enjoying realistic on-target earnings in excess of 100,000. Success in this role won't just be financially rewarding. As the business continues to grow, you'll have the opportunity to build, mentor and lead your own Business Development team, making this an ideal opportunity for an ambitious sales professional with leadership aspirations. If you're motivated by winning new business, building long-term customer partnerships and being rewarded for your success, this role offers the platform to accelerate your career within a highly respected, market-leading organisation. The Opportunity Reporting to the Commercial Leadership Team, you'll be responsible for generating new business opportunities, developing a strong sales pipeline and winning high-value regional and national customers across multiple sectors. You'll build relationships with senior decision-makers, negotiate commercial agreements and work collaboratively with internal teams to ensure successful onboarding and long-term customer growth. Key Responsibilities Identify, target and secure new business opportunities across restaurants, casual dining, QSR, food-to-go, education, healthcare, manufacturing, leisure and other commercial sectors. Develop and execute strategic business development plans to achieve ambitious sales targets. Generate leads through networking, referrals, market intelligence and proactive prospecting. Build relationships with Procurement Directors, Commercial Directors, Operations Directors, Buying Teams and senior decision-makers. Manage the full sales cycle from prospecting through to negotiation, contract award and implementation. Produce compelling commercial proposals, presentations and tenders. Develop Joint Business Plans with newly acquired customers. Maximise opportunities to grow newly won accounts. Deliver accurate forecasting, CRM updates and pipeline reporting. Work closely with Operations, Procurement, Supply Chain, Finance and Marketing to ensure an outstanding customer experience. Monitor competitor activity and identify emerging market opportunities. Represent the business at customer meetings, networking events and industry exhibitions. About You You'll be a commercially driven sales professional with a genuine passion for winning new business and developing long-term customer relationships. You'll likely have experience as a: Senior Business Development Manager Business Development Manager National Account Manager Key Account Manager Commercial Manager Strategic Account Manager Experience within one or more of the following sectors would be highly advantageous: Foodservice Food Distribution Fresh Produce Food Manufacturing FMCG Wholesale Hospitality Contract Catering Education Healthcare Manufacturing Food to Go Casual Dining Restaurants QSR You'll also have: A proven track record of winning new business within foodservice, food manufacturing, food distribution, wholesale or FMCG. Experience selling into multi-site restaurant groups, education providers, healthcare organisations, manufacturers, hospitality operators, contract caterers or food-to-go businesses. Strong commercial negotiation and consultative selling skills. Experience managing complex sales cycles and high-value opportunities. Excellent relationship-building and stakeholder management skills. Strong presentation and communication skills. Excellent commercial awareness with strong forecasting and pipeline management capability. High levels of drive, resilience and self-motivation. What's on Offer Circa 65,000 basic salary (DOE) Uncapped commission - earn 1.5% of all new business won Realistic OTE in excess of 100,000 Car allowance Hybrid working 25 days' holiday plus Bank Holidays Pension scheme Healthcare cash plan Retail discount scheme Free onsite parking Ongoing training and career development The opportunity to build and lead your own Business Development team as the division grows Join one of the UK's most respected foodservice businesses and play a pivotal role in its next phase of growth If you're an ambitious Senior Business Development Manager looking to maximise your earning potential while developing new business across the hospitality, education, healthcare, manufacturing and commercial sectors, we'd love to hear from you. Mandeville is acting as an Employment Agency in relation to this vacancy.

Aftersales Operations & Fleet Support Specialist North of England / Scotland (Hybrid / Regional Travel)£40,000-£50,000 + Bonus + Benefits The Opportunity An expanding international automotive organisation is looking to strengthen its aftersales function with the appointment of an Aftersales Operations & Fleet Support Specialist. Supporting a growing regional network, this role offers strong visibility across leadership and the opportunity to directly influence performance, reporting, and operational standards. The Role You will act as a key support function across aftersales and fleet operations, helping drive performance, improve processes, and ensure consistency across multiple sites and partners. This role combines data analysis, stakeholder engagement, and operational coordination. Key Responsibilities Monitor and analyse aftersales and fleet KPIs, including customer satisfaction, warranty performance, service revenue, and parts sales Maintain reporting dashboards and ensure accuracy of operational data Produce regular performance reports to support decision-making Coordinate regional and national aftersales meetings, including agendas, actions, and follow-ups Provide analytical and administrative support to senior leadership Identify inefficiencies and contribute to operational improvement initiatives Collaborate with internal teams and external partners to maintain strong service standards About You (Essential Criteria) Minimum 3 years' experience within automotive aftersales, fleet operations, or a data-driven automotive role Strong understanding of aftersales KPIs and performance metrics Advanced Excel skills, with experience in reporting and data analysis (Power BI advantageous) Proven ability to work with large data sets and deliver clear insights Highly organised, detail-oriented, and proactive Strong communication skills with the ability to engage stakeholders at all levels Applications without relevant automotive aftersales or fleet experience will not be considered. What's on Offer Competitive base salary + performance-related bonus Company vehicle or car allowance Comprehensive health and life insurance Clear progression within a fast-growing international business Exposure to a high-growth, evolving automotive environment Apply Apply today for immediate consideration.