carrington west
We're recruiting a proactive and compassionate Accommodation Solutions Officer to join a busy local authority housing service in London. This is an exciting opportunity to make a real difference by supporting vulnerable individuals and families in temporary accommodation to move towards long-term, stable housing solutions. You'll be part of a dedicated Temporary Accommodation and Resettlement Team, providing high-quality advice, ensuring accommodation suitability, resolving tenancy issues, and working with partners to deliver effective move-on options into private rented, social housing, or intermediate rent. The Role Place households into suitable temporary accommodation in line with policy, legal requirements, and the Homelessness Reduction Act. Conduct suitability assessments, tenancy audits, and property inspections to ensure compliance and safety. Support households to make informed choices, bid effectively for available housing, and access move-on options. Respond promptly to accommodation complaints, tenancy breaches, and enforcement issues, escalating where appropriate. Collaborate with Procurement, Legal, Social Services, and external accommodation providers to manage placements and resolve complex cases. Prepare documentation and reports for legal proceedings, reviews, and internal panels. Monitor high-cost emergency accommodation placements and identify suitable, cost-effective move-on opportunities. Liaise with support services to provide wraparound care and make appropriate referrals for residents with additional needs. Manage inboxes, telephone enquiries, and correspondence from residents, elected members, MPs, and external advocates. Support service improvement by contributing to housing policy development, case reviews, and performance reporting. Key Requirements Proven experience in housing, homelessness prevention, or temporary accommodation services. Strong understanding of homelessness legislation, housing pathways, and tenancy management. Excellent communication and negotiation skills, with the ability to engage confidently with residents, landlords, and partners. Experience managing sensitive and complex cases with professionalism and empathy. Good IT skills and experience using housing management systems (e.g., Northgate, NEC, or similar). Ability to work in a fast-paced environment, managing competing priorities effectively. Strong problem-solving, decision-making, and organisational skills. A collaborative, resident-focused approach with a commitment to service excellence. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're recruiting a proactive and compassionate Accommodation Solutions Officer to join a busy local authority housing service in London. This is an exciting opportunity to make a real difference by supporting vulnerable individuals and families in temporary accommodation to move towards long-term, stable housing solutions. You'll be part of a dedicated Temporary Accommodation and Resettlement Team, providing high-quality advice, ensuring accommodation suitability, resolving tenancy issues, and working with partners to deliver effective move-on options into private rented, social housing, or intermediate rent. The Role Place households into suitable temporary accommodation in line with policy, legal requirements, and the Homelessness Reduction Act. Conduct suitability assessments, tenancy audits, and property inspections to ensure compliance and safety. Support households to make informed choices, bid effectively for available housing, and access move-on options. Respond promptly to accommodation complaints, tenancy breaches, and enforcement issues, escalating where appropriate. Collaborate with Procurement, Legal, Social Services, and external accommodation providers to manage placements and resolve complex cases. Prepare documentation and reports for legal proceedings, reviews, and internal panels. Monitor high-cost emergency accommodation placements and identify suitable, cost-effective move-on opportunities. Liaise with support services to provide wraparound care and make appropriate referrals for residents with additional needs. Manage inboxes, telephone enquiries, and correspondence from residents, elected members, MPs, and external advocates. Support service improvement by contributing to housing policy development, case reviews, and performance reporting. Key Requirements Proven experience in housing, homelessness prevention, or temporary accommodation services. Strong understanding of homelessness legislation, housing pathways, and tenancy management. Excellent communication and negotiation skills, with the ability to engage confidently with residents, landlords, and partners. Experience managing sensitive and complex cases with professionalism and empathy. Good IT skills and experience using housing management systems (e.g., Northgate, NEC, or similar). Ability to work in a fast-paced environment, managing competing priorities effectively. Strong problem-solving, decision-making, and organisational skills. A collaborative, resident-focused approach with a commitment to service excellence. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Hire Ground Ltd
Support Worker - Supported Living / Mental Health - £26.9k to £28.8k + allowances + excellent benefits - SE London / Catford This is an opportunity for an experienced Support Worker to join a not-for-profit organisation that provides supported living and supported housing services for vulnerable individuals who have experienced social exclusion, disadvantages or homelessness but have retained the capacity to make independent choices. They work proactively with their partners to support their residents through their journey to independence and social inclusion. The Support Worker will take a person-centred approach and work within a high or medium support service, housing vulnerable adults with enduring mental health and challenging behaviours. The post holder will empower the residents and support them on their journey to independent living, whilst along the way help to make each day of their lives as fulfilling and meaningful as possible. SALARY ETC: £26.9k, reviewed to £28.8k after probation period. Sleep-in allowance when on sleep in shift, of £70 Excellent benefits package that includes; enhanced holidays, healthcare plan and wellness, learning and development, retail discounts, additional leave, events etc. Permanent, full-time role, 37.5 hours/week Various shifts on a rota basis, including day, evening and occasional weekend and sleep-in shifts (allowance paid for sleep-in shifts) South East London / Catford REQUIREMENTS: At least 2 years' experience as a Support Worker within mental health services/supported living services. Experience of providing high dependency support. Experience of working with 10 to 15 clients/caseloads at a time. Must be living in UK, with full rights to work in the UK (No Sponsorship available). Undergraduate degree or vocational qualification in health and social care. Good knowledge of mental health-related illnesses & awareness/experience of supported living. To be aware of the needs of service users of a supported living environment. Great administration and organisation skills. Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels. Self-motivated and able to use own initiative to find solutions. Warm and friendly demeanour with a positive and open-minded attitude. DUTIES TO INCLUDE: Commit to a 24hr premises rota to ensure safety and security of tenants and ensure that unauthorised persons are not permitted into the premises. To be responsible for a caseload of clients and for completing personalised needs and safety assessments, creating person centred support plans and identifying SMART goals with the active involvement of tenants and where possible their relatives and other professionals involved in their support provision. Review needs assessments, risk assessments and support plans regularly. Whilst liaising with Revenues & Benefit Officer, support tenants with welfare benefits and housing options. Manage daily interactions and tenant queries in a way which provides reassurance and understanding. Assist in the reception of tenants, relatives and visitors to the Accommodation and maintain excellent hospitality. Perform routine health, safety, security and surveillance checks to monitor tenant wellbeing. To handle incidents in a calm and professional manner and to fully record and report all occurrences. Ensure tenants are aware of all appointments and accompanied to such appointments if needed. Attend supervision sessions and training and review, external partner agencies. Supporting tenants with social inclusion, and empowering them to be involved in education and employment. To support in clearing and re-furnishing vacancy rooms in preparation for re-letting. To support clients to clean and tidy their rooms where this is an identified area of support.
Support Worker - Supported Living / Mental Health - £26.9k to £28.8k + allowances + excellent benefits - SE London / Catford This is an opportunity for an experienced Support Worker to join a not-for-profit organisation that provides supported living and supported housing services for vulnerable individuals who have experienced social exclusion, disadvantages or homelessness but have retained the capacity to make independent choices. They work proactively with their partners to support their residents through their journey to independence and social inclusion. The Support Worker will take a person-centred approach and work within a high or medium support service, housing vulnerable adults with enduring mental health and challenging behaviours. The post holder will empower the residents and support them on their journey to independent living, whilst along the way help to make each day of their lives as fulfilling and meaningful as possible. SALARY ETC: £26.9k, reviewed to £28.8k after probation period. Sleep-in allowance when on sleep in shift, of £70 Excellent benefits package that includes; enhanced holidays, healthcare plan and wellness, learning and development, retail discounts, additional leave, events etc. Permanent, full-time role, 37.5 hours/week Various shifts on a rota basis, including day, evening and occasional weekend and sleep-in shifts (allowance paid for sleep-in shifts) South East London / Catford REQUIREMENTS: At least 2 years' experience as a Support Worker within mental health services/supported living services. Experience of providing high dependency support. Experience of working with 10 to 15 clients/caseloads at a time. Must be living in UK, with full rights to work in the UK (No Sponsorship available). Undergraduate degree or vocational qualification in health and social care. Good knowledge of mental health-related illnesses & awareness/experience of supported living. To be aware of the needs of service users of a supported living environment. Great administration and organisation skills. Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels. Self-motivated and able to use own initiative to find solutions. Warm and friendly demeanour with a positive and open-minded attitude. DUTIES TO INCLUDE: Commit to a 24hr premises rota to ensure safety and security of tenants and ensure that unauthorised persons are not permitted into the premises. To be responsible for a caseload of clients and for completing personalised needs and safety assessments, creating person centred support plans and identifying SMART goals with the active involvement of tenants and where possible their relatives and other professionals involved in their support provision. Review needs assessments, risk assessments and support plans regularly. Whilst liaising with Revenues & Benefit Officer, support tenants with welfare benefits and housing options. Manage daily interactions and tenant queries in a way which provides reassurance and understanding. Assist in the reception of tenants, relatives and visitors to the Accommodation and maintain excellent hospitality. Perform routine health, safety, security and surveillance checks to monitor tenant wellbeing. To handle incidents in a calm and professional manner and to fully record and report all occurrences. Ensure tenants are aware of all appointments and accompanied to such appointments if needed. Attend supervision sessions and training and review, external partner agencies. Supporting tenants with social inclusion, and empowering them to be involved in education and employment. To support in clearing and re-furnishing vacancy rooms in preparation for re-letting. To support clients to clean and tidy their rooms where this is an identified area of support.
