108 jobs found

Strategic Growth Director Location: London (Hybrid Working Available) The Opportunity Cavendish Search & Selection is recruiting on behalf of a leading national Security & Aviation Service Provider for an experienced Strategic Growth Director. Reporting directly to the Chief Operating Officer. The Strategic Growth Director will be responsible for developing and executing the company's commercial strategy, driving sustainable revenue growth and strengthening its position as a premium provider of both security and aviation service solutions. This is a strategic leadership role, overseeing the Sales and Bid functions while ensuring the delivery of ambitious revenue and profitability targets. The Strategic Growth Director will play a key role in identifying new business opportunities, retaining key accounts and supporting the long-term growth of the organisation. Key Responsibilities Commercial Leadership (Commercial Director, Sales Director) Develop and deliver the company's commercial growth strategy. Own annual revenue, profitability and pipeline targets. Identify new markets, services and strategic partnership opportunities. Provide commercial forecasting, reporting and insight to the Board. Support the Executive Team in delivering long-term business objectives. Maximise commercial opportunities through networking, industry events and strategic relationship management. Ensure robust sales governance, pipeline management and commercial performance reporting. Client Relationship Management Develop and maintain relationships with key clients and stakeholders. Act as Executive Sponsor for strategic accounts. Identify opportunities for account growth and cross-selling. Ensure exceptional client service, satisfaction and retention. Represent the business at senior client meetings and industry events. Sales, Bids & Marketing The Strategic Growth Director will lead the Sales and Bid Management teams. Oversee major tenders, framework submissions and commercial proposals. Support the development of marketing campaigns, social media activity and brand awareness initiatives. Conduct market research and competitor analysis to identify emerging trends and new opportunities. Promote the company's brand across relevant industry sectors and networking events. Leadership & Team Development Lead, mentor and develop a high-performing commercial team. Recruit, coach and retain future commercial talent. Foster a collaborative, relationship-focused sales culture. Work closely with Operations, HR, Finance and Compliance to deliver exceptional customer outcomes. The successful candidate will demonstrate: A minimum of five years' experience in a senior Commercial, Sales or Business Development leadership role. Commercial Manager, Commercial Director, Sales Director A proven track record of delivering revenue growth and securing major contracts. Previous experience within the security sector. Strong knowledge of tendering, procurement and commercial negotiations. Experience developing and managing high-value client relationships. Excellent understanding of complex B2B sales methodologies, account management and strategic business development. Strong commercial acumen with the ability to translate strategy into measurable business outcomes. Excellent forecasting, pipeline management and commercial reporting skills. Proficiency with Microsoft Office, CRM platforms and LinkedIn Sales Navigator. Excellent communication, presentation, negotiation and stakeholder management skills. Full right to work in the UK with a five-year checkable employment history. Personal Attributes We're looking for someone who is: A credible and influential communicator. Commercially astute with a strategic mindset. Self-motivated, driven and results-focused. An inspirational leader who develops high-performing teams. Comfortable engaging with senior executives, board members and key stakeholders. Willing to travel throughout the UK and occasionally internationally. Desirable Experience Aviation security experience would be advantageous. What s on offer: In return, our client offers an excellent package commensurate with the seniority of the role, together with genuine opportunities for career development and the chance to play a pivotal role in the continued growth of a leading security and aviation services provider. The package includes: Competitive six-figure basic salary Bonus/commission Car/allowance Pension Private healthcare Hybrid working Professional development Executive-level career progression Commercial director, commercial manager, sales director, Strategic Growth Director

Senior C++ Developer Permanent Fully Remote Negotiable Salary + Significant Equity From Oxford research to securing the connected world Nine years ago, a small UK technology team working alongside researchers at the University of Oxford set out to solve a problem most of the world didn t yet realise it had. Billions of machines were beginning to talk to each other across factories, power grids, transport systems, defence networks and smart cities. But much of that communication depended on architectures built for a different era: centralised, vulnerable and increasingly exposed. So they built something different. Today, the company holds patented cryptographic technology that enables fully decentralised, post-quantum secure interoperability between devices operating at the edge without relying on always-on central connectivity. It can operate across untrusted environments, enable real-time communication and support narrow AI across full-scale industrial systems. What started with academic research has evolved into commercially relevant security technology with the potential for global application. Now the team is growing again, and we are looking for two exceptional Senior C++ Developers who can operate where this technology really lives deep in the network stack. The Role: Where Packets Become Trust This isn't application-layer C++. It isn't framework-driven development. This is low-level, network-centric C and C++ engineering, working primarily around OSI Layers 2 and 3, where packet behaviour, routing decisions and tunnelling strategies determine whether distributed systems can communicate securely at scale. You'll design and build technology intended ultimately to operate across millions of industrial edge devices, enabling secure cloud-to-edge communication, device-to-device authentication, decentralised routing and interoperability, secure communication across potentially untrusted networks, and robust deployment and configuration for edge environments. You'll be close enough to the technology to influence how it develops shaping architecture, solving complex networking problems and contributing to security infrastructure that could eventually underpin critical systems around the world. And because this remains a relatively small, specialist engineering team, your contribution won't disappear into a huge development organisation. You'll see the impact of what you build. What the Director of Engineering Needs in This Role This is a tall order intentionally so. First and foremost, you must have genuine depth in network programming with C and C++. We're particularly interested in engineers with strong working knowledge of Layer 3 OSI protocols, low-level packet analysis and routing, OSPF, TAP/TUN devices and UDP tunnelling, UDP hole punching and STUN technologies, IPTables and packet routing strategies, code threading and multitasking, IPC and shared-memory communication, and Linux kernel-level development. You'll ideally also be comfortable with several of the following areas: compilers and static libraries, cross-compiling and porting across iOS, Android, Windows and Linux, containerised microservices using Docker and Kubernetes, CI/CD and GitLab environments, distributed cloud platforms including AWS, Azure and OVH, and development environments including VS Code, GitLab and Nexus. We don't expect one person to tick every box. What we do need is someone who can demonstrate a high level of competence in networking, packet routing and packet analysis, together with meaningful experience across at least three or four of the areas above. That networking foundation is important. Without it, the learning curve into the technology will simply be too steep. The Kind of Engineer Who Will Thrive Here You'll probably have 10+ years' experience designing, architecting and developing sophisticated C++ systems, although depth of expertise matters more than an arbitrary number. You'll be comfortable operating in Linux environments, including Debian, CentOS and embedded variants, and ideally understand symmetric and asymmetric cryptography, hashing and secure distributed systems. More importantly, you'll be someone who enjoys getting underneath a problem. Someone who wants to understand what is actually happening to the packet, rather than simply calling an abstraction several layers above it. You'll document clearly, automate where it makes sense, challenge assumptions constructively and be comfortable working in an environment where engineers are expected to think rather than simply execute tickets. Previous start-up, IoT, edge computing, GPU/AI or blockchain experience would be useful, but isn't essential. Why This Matters Nine years in, this is no longer an academic experiment. It isn't a concept. It isn't a slide deck. And it isn't another IoT start-up promising to change the world with an idea. There is patented technology, years of engineering behind it and a platform being prepared for much wider adoption. The next stage is about scale. The successful engineers won't simply be writing C++ code. They'll be helping determine how machines authenticate, communicate and establish trust across industrial systems, critical infrastructure and other highly secure environments. You'll receive a competitive base salary plus significant equity, reflecting the opportunity to join at a stage where your contribution can still materially influence both the technology and the company's future. The role is permanent and fully remote. If you're a serious low-level C++ engineer who understands packets, routing, tunnelling and network behaviour and the idea of taking technology from Oxford research roots towards global security infrastructure sounds more interesting than another conventional development role I'd like to hear from you. Edison Hill Search are operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. Edison Hill Search are an Equal Opportunities employer and we encourage applicants from all backgrounds.

Event Operations Manager - Events 38,000 - 44,000 + Bonus + Excellent Benefits Hybrid Working London Global industry leader in b2b events business seeks a highly talented Event Operations Manager to take full ownership of a number of leading international b2b exhibitions with scope for international travel. Our client organises industry leading exhibitions across the UK, Europe and Asia - there is scope for international travel to Honk Kong amongst other exciting global hubs. Role Responsibilities: Event Operations Manager Managing end-to-end delivery of allocated events of varying size, format, and complexity across a range of geographies. Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI. Working with the procured suppliers to significantly improve the experience for their commercial clients and attendees at the events. Creation and implementation of event signage and other collateral and materials. Organise staffing plans and requirements for each event to include task allocation, travel and accommodation booking. Designing and managing floor plans and space requirements for each event. Executing event delivery - with end-to-end accountability for operational management of all events including customer journeys and onsite experience. Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment. Manage events onsite including running briefings and management of onsite staff and vendors. Budgetary Management Profile Required: Event Operations Manager Proven track record in the successful strategic, operational, and financial planning and delivery of Exhibitions - smaller event sizes will be considered. Strong negotiation and contracting skills with venues and suppliers. White glove experience for clients and customers implementation. Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively. Proven experience in managing compliance and roll out risk policies and documentation affecting international events and awards. Budgetary Experience Experience running events internationally Confident decision-making thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Experience of using table planning/ floor planning software Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media, digital media, print, exhibition, event, conference, outdoor and radio sales, in addition to marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next move.

Working with a global financial services organisation who are looking for a highly specialised Frontier AI Security contractor to help deliver a high-profile project. Details Location - London Hybrid - 3 days / week in office Duration - Initially 6 months Rate - 900- 1000 / day Inside IR35 via Umbrella Skills and Experience Required Very senior, hands-on technical specialist Deep security engineering; hands-on frontier LLM work (evals, agentic loops, failure modes); shipped production systems; product instinct; senior leadership. Core Competencies: Strong AI, cybersecurity , and software engineering experience. Experience with LLM s and frontier AI models rather than traditional machine learning alone. Deep technical expertise and ability to actively contribute to engineering work. Exploit development/offensive security experience. Experience helping organisations strengthen cybersecurity defences . Startup/founder backgrounds are welcomed; industry background is flexible. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Head of IT Operations Hounslow, London (Heathrow) - Fully On-Site 85,000 - 95,000 (c. 90,000) + Benefits Our client is a well-established, privately owned logistics and supply chain business, providing warehousing, fulfilment and distribution services to a broad client base. The business has an excellent track record of growth and continues to scale across its multi-site operation. We're recruiting a Head of IT Operations to own the reliability, security and day-to-day operation of the company's IT environment across all sites. This is a genuinely strategic role (not a helpdesk or ticketing function) covering infrastructure, networks, cyber-security, resilience and end-user support, distinct from the company's separate software/platform engineering team. Reporting into senior leadership, you'll take ownership of: Infrastructure, network & hardware lifecycle across all sites Cyber-security strategy, risk & compliance (including ISO frameworks and penetration testing) System uptime, resilience & business continuity / disaster recovery Cloud infrastructure strategy and future technology roadmap End-user IT support and service standards Vendor management and IT operational budget Building and leading a dependable, well-organised IT operations team What We're Looking For Senior experience leading IT operations, infrastructure and security in a mission-critical, multi-site environment Strong knowledge of networks, cloud infrastructure and cyber-security A proven track record running dependable, well-governed IT operations Experience in multi-site, warehouse or operational environments is an advantage Exposure to ISO frameworks / formal security certifications is an advantage You will be based full-time on-site at the company's Hounslow, London office (close to Heathrow), Monday to Friday, with occasional travel to the business's other UK and European sites. This is a hands-on role in a fast-paced, live operational business - full-time office presence is essential. This is a genuine leadership opportunity in a high-growth business, with a clear path to Director-level as the role and impact grow over time. You'll have real influence over IT strategy and be a key partner to the senior leadership team - not simply managing a support desk. Suitable candidates may have experience as: Head of IT, IT Director, Head of IT Infrastructure, IT Infrastructure Manager, Head of IT Operations, IT Operations Manager, IT Operations Director, Head of Infrastructure & Security, Group IT Manager, Head of IT Services, IT Service Delivery Manager, Head of Technology Operations, Network & Infrastructure Manager, IT Manager. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Solution Architect - PAM/PAW 6 Months Hybrid/London - 2 days per week on site (Apply online only) per day (Inside IR35) My client in the telecommunications industry are looking for a Solution Architect to join their fast-paced team on an initial 6 month contract. The ideal candidate will have hands-on experience, structured thinking, strong communication skills, and the ability to operate in a complex enterprise environment. The selected candidate MUST HAVE Privileged Access Management/Privileged Access Workstations experience The Solution Architect will be responsible for defining and owning the end-to-end solution architecture for PAM and PAW across the programme. The role will ensure that the solution is secure, scalable, compliant, operationally supportable, and aligned with the business' enterprise architecture, security standards, and programme objectives. Key Responsibilities Own the end-to-end PAM / PAW solution architecture for the assigned workstream. Define the target-state architecture, including integration with identity platforms, network systems, access controls, monitoring, and operational tooling. Assess current-state privileged access processes and identify gaps, risks, and required changes. Translate business, security, operational, and compliance requirements into a practical solution architecture. Work closely with security, network, infrastructure, operations, and application teams to ensure architectural alignment. Define architecture principles, design patterns, security controls, and implementation guardrails. Support decision-making around PAM tooling, PAW standards, access models, and integration approaches. Ensure the solution supports audit, regulatory, and governance requirements. Identify architectural risks, dependencies, and constraints, and propose mitigation options. Provide technical leadership to designers, engineers, PMs, BAs, and delivery teams. Produce and maintain key architecture artefacts, including high-level designs, architecture diagrams, options papers, and decision records. Present solution options, recommendations, and risks to senior stakeholders and governance boards. Ensure the solution is fit for transition into BAU operations. Required Skills and Experience Strong experience as a Solution Architect in security, identity, network, or infrastructure programmes. Good understanding of Privileged Access Management concepts, including privileged accounts, session management, credential vaulting, least privilege, access approval workflows, and audit logging. Good understanding of Privileged Access Workstation concepts, including hardened workstations, admin tiers, secure access models, and separation of privileged and standard user activities. Experience working in complex enterprise or telecom environments. Strong understanding of network environments, operational support models, and security governance. Ability to convert complex security and operational requirements into practical solution designs. Experience working with senior stakeholders, architecture review boards, cyber security teams, and operations teams. Ability to take ownership, drive decisions, and remove ambiguity. Desirable Skills Experience with PAM tools such as CyberArk, BeyondTrust, Delinea, or similar. Experience with Microsoft security technologies, Active Directory, Entra ID, conditional access, device hardening, or endpoint management. Experience in Solution Architecture, separation, migration, divestment, or integration programmes. Knowledge of telecom network operations and privileged access controls. Expected Outcomes Approved PAM / PAW target architecture. Clear architecture decisions and design principles. Identified risks, dependencies, and mitigation plans. Architecture aligned with company security and operational standards. Solution ready for detailed design, delivery, and operational handover. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

SailPoint Architect - 6 months - Inside IR35 - Hybrid in West London Role Overview We're looking for a SailPoint Architect to lead the design and delivery of enterprise identity governance solutions within a complex, large-scale environment. You'll own the technical architecture of the SailPoint platform, defining the roadmap, integration patterns and governance model, while providing hands-on technical leadership to engineering teams. Key Responsibilities Own the end to end architecture of the SailPoint platform (IdentityIQ and/or Identity Security Cloud/IdentityNow) across the enterprise Define technical designs, integration patterns and architectural standards for identity governance Lead the design of identity lifecycle processes, including joiner/mover/leaver automation, provisioning and deprovisioning Architect connector integrations with enterprise applications, directories (AD, LDAP, Entra ID), HR systems (Workday, SAP SuccessFactors) and cloud platforms Design role models, RBAC frameworks, access request workflows and certification campaigns Define Segregation of Duties (SoD) policies and compliance-driven access controls Provide technical leadership and guidance to SailPoint developers and engineers throughout delivery Lead workshops with security, risk, audit and application teams to gather requirements and translate them into scalable designs Establish best practices for platform performance, scalability, upgrades and operational support Top Skills Extensive hands-on experience architecting and delivering SailPoint solutions (IdentityIQ and/or ISC/IdentityNow) in enterprise environments Strong understanding of IAM principles: identity lifecycle management, RBAC, provisioning, access certification and governance Proven experience designing and building connectors, workflows, rules and custom integrations (Java, BeanShell, REST/SCIM APIs) Deep knowledge of Active Directory, LDAP and Microsoft Entra ID Experience integrating IGA platforms with HR systems and enterprise applications Understanding of regulatory and security frameworks including SOX, GDPR, ISO 27001 and ITGC Strong stakeholder management skills with the ability to communicate architecture decisions to technical and non-technical audiences Experience leading technical teams through full project lifecycles SailPoint certifications (Certified IdentityIQ Architect/Engineer, ISC Professional) highly advantageous

Senior Infrastructure Engineer 80,000 - 100,000 London (4 Days Onsite) Global Brand Overview We are seeking a highly motivated Senior Infrastructure Engineer to join our growing IT team in a modern, cloud-first environment. This role is responsible for the design, implementation, support, and optimisation of both Azure cloud and on-premises infrastructure services, ensuring the availability, security, scalability, and performance of critical business systems. Working across Microsoft Azure, Microsoft 365, Windows Server, and endpoint management technologies, you will play a key role in delivering infrastructure improvements, supporting business growth, and driving technical best practices. This is an excellent opportunity for an experienced infrastructure professional looking to work with the latest Microsoft technologies while contributing to strategic technology initiatives. Role & Responsibilities Design, deploy, and support Azure infrastructure and services Manage Entra ID, Microsoft 365, Intune, and endpoint security Administer Windows Server, Active Directory, DNS, DHCP, and Group Policy Support backup, disaster recovery, and business continuity solutions Automate infrastructure using PowerShell, Terraform, or Bicep Monitor platform health and security using Azure monitoring tools Provide technical leadership, documentation, and project support Skills & Experience Infrastructure, Systems, or Cloud Engineering Strong Azure administration experience Windows Server and Active Directory expertise Microsoft 365 and Intune administration experience PowerShell scripting and automation skills Good understanding of networking (TCP/IP, DNS, DHCP, VPNs, Routing) Excellent troubleshooting and stakeholder management skills Desirable Azure certifications (AZ-104, AZ-305, SC-300) Terraform, Bicep, or Infrastructure as Code experience Microsoft Sentinel, Defender Suite, or security framework knowledge Experience in regulated or financial services environments Package 80,000 - 100,000 + annual bonus Hybrid working & flexible hours 25 days holiday + bank holidays Private medical insurance & life assurance Enhanced pension contribution Senior Infrastructure Engineer 80,000 - 100,000 London (4 Days Onsite) Global Brand

Solution Designer - PAM/PAW 6 Months Hybrid/London - 2 days per week on site (Apply online only) per day (Inside IR35) My client in the telecommunications sector are looking for a Designer to join their fast-paced team on an initial 6 month contract. The selected candidate MUST HAVE Privileged Access Management/Privileged Access Workstations design experience The Solution Designer will be responsible for developing detailed designs for the PAM and PAW solution based on the approved architecture. The role will convert high-level architecture into implementable designs, ensuring that the solution can be built, tested, deployed, and supported effectively. Key Responsibilities Produce detailed technical designs for PAM and PAW implementation. Translate architecture principles and requirements into build-ready design specifications. Define user access flows, privileged account onboarding models, workstation access patterns, and integration requirements. Design PAM onboarding processes for privileged accounts, network devices, platforms, and administrative users. Define PAW configuration requirements, including device hardening, access restrictions, connectivity, monitoring, and support processes. Work with network, security, infrastructure, endpoint, identity, and operations teams to validate the design. Identify design-level risks, gaps, assumptions, and dependencies. Support engineers and implementation teams during build, test, and deployment. Ensure designs include operational considerations such as support model, monitoring, logging, incident handling, and access review. Produce detailed design documents, interface specifications, workflow diagrams, and configuration guides. Support test planning, defect resolution, and design clarification during implementation. Ensure the design is compliant with security policies, audit requirements, and regulatory expectations. Required Skills and Experience Strong technical design experience in security, identity, infrastructure, or network environments. Practical understanding of PAM and PAW concepts and implementation considerations. Experience designing secure access solutions for privileged users and administrators. Understanding of network access, firewall rules, remote access, jump servers, hardened workstations, and administrative access paths. Ability to produce clear, detailed, and implementation-ready technical documentation. Experience working with architects, engineers, testers, PMs, BAs, and operations teams. Strong problem-solving skills and ability to work through complex technical dependencies. Ability to take ownership of design deliverables and drive them through review and approval. Desirable Skills Experience with PAM platforms such as CyberArk, BeyondTrust, Delinea, or similar. Experience with endpoint security, device hardening, Active Directory, Entra ID, Intune, SCCM, or similar tooling. Experience in telecom, managed services, or large enterprise security programmes. Experience with TSA, migration, separation, or transformation programmes. Expected Outcomes Approved low-level designs and detailed design documents. Clear implementation guidance for PAM and PAW deployment. Defined onboarding, access, support, and operational processes. Design risks and dependencies actively managed. Implementation teams enabled to build and deploy the solution successfully. Other Transferable Skills Required Strong understanding of PAM and PAW concepts. Experience in complex enterprise, network, infrastructure, security, or telecom environments. Ability to work across multiple teams and manage ambiguity. Strong stakeholder management and communication skills. Ability to own deliverables and drive outcomes. Good understanding of governance, risk, compliance, and operational readiness. Ability to identify risks, dependencies, and blockers early. Strong documentation and presentation skills. Experience working in high-pressure, time-sensitive delivery environments. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Infrastructure Engineer An established financial services organisation is looking to appoint a Senior IT Infrastructure Engineer to play a key role in maintaining and developing its enterprise technology estate. This position combines hands-on technical engineering with infrastructure ownership, supporting business-critical platforms used across the organisation. Working within a highly regulated environment, you'll be responsible for the reliability, security and ongoing enhancement of server infrastructure, virtualisation, networking, endpoint technologies and core business applications. You'll also contribute to infrastructure projects, mentor colleagues and help shape future technology improvements. What You'll Be Doing As a senior member of the infrastructure team, you'll take ownership of day-to-day operations across the organisation's core technology platforms while supporting wider transformation initiatives. Your responsibilities will include: Managing Windows Server and Linux environments to ensure high availability and operational stability. Supporting and optimising VMware virtual infrastructure across production environments. Maintaining enterprise backup, recovery and disaster recovery capabilities using industry-leading technologies. Monitoring infrastructure performance and proactively resolving capacity, availability and resilience issues. Administering Microsoft 365 services and supporting hybrid infrastructure technologies. Managing Active Directory, Group Policy, identity administration and user access management. Supporting desktop operating systems, laptops, mobile devices and collaboration technologies across multiple office locations. Maintaining endpoint security controls, encryption technologies and vulnerability remediation processes. Working closely with cyber security teams to strengthen infrastructure security and reduce operational risk. Supporting enterprise patch management and software deployment across server and desktop environments. Troubleshooting complex infrastructure, networking and systems issues while acting as a senior technical escalation point. Contributing to infrastructure upgrades, technology refresh programmes and strategic improvement projects. Producing technical documentation, operational procedures and infrastructure standards. Working alongside third-party suppliers and internal stakeholders to deliver stable, secure technology services. Enterprise Systems The environment includes a range of specialist financial platforms supporting treasury operations, payments, market data, secure financial messaging, compliance and business operations. Previous experience supporting financial services applications within regulated organisations would be highly advantageous. Networking & Security You'll provide administration and support across the organisation's network and security estate, including: Enterprise switching and routing Firewall administration DNS, DHCP and TCP/IP services Secure remote connectivity Network monitoring and performance optimisation Endpoint protection technologies Vulnerability management Security monitoring platforms Certificate and encryption management Technical Environment You'll have strong experience across most of the following technologies: Infrastructure Windows Server Red Hat Enterprise Linux VMware vSphere / vCenter Microsoft 365 SQL Server Enterprise virtualisation Hybrid infrastructure Backup & Recovery Veeam Backup & Replication Disaster Recovery Infrastructure monitoring Networking Cisco networking Fortinet firewalls LAN/WAN Routing & Switching DNS DHCP Security Endpoint Detection & Response (EDR) Endpoint Encryption Data Loss Prevention SIEM solutions Vulnerability Management SSL Certificate Management Hardware Enterprise Dell server platforms SAN storage technologies About You We're looking for an experienced infrastructure professional who enjoys taking ownership of complex enterprise environments and delivering reliable technology services. You'll ideally have: Five or more years' experience supporting enterprise infrastructure. A background within banking, financial services or another highly regulated sector. Strong troubleshooting and problem-solving skills. Experience working within virtualised server environments. A broad understanding of infrastructure security principles.

Audio-Visual & IT Support Specialist Location: West London (On-site, 5 days/week) Contract: 12-Month FTC Day rate: 188 - 225/day About the Role We are working with one of our clients to look for an AV & IT Support Specialist to manage day-to-day multimedia infrastructure and end-user computing across their primary West London hub and regional branches. In this dual-function position, you will maintain seamless meeting room technology, support live corporate events, and deliver top-tier technical helpdesk assistance to internal staff. Key Responsibilities AV Systems & Event Execution: Oversee, audit, and troubleshoot video conferencing units, sound mixing consoles, wireless mic systems, and digital signage across all corporate spaces. Operate AV controls during live hybrid broadcasts and staff town halls. Desktop & Workplace Support: Act as an escalation point for Windows 11 and macOS hardware/software tickets, peripheral setups, and mobile device configurations. Asset & Vendor Oversight: Maintain precise hardware inventory, manage equipment dispatch/recycling processes, and collaborate with hardware suppliers for repairs and quotes. Infrastructure Maintenance: Keep IT staging environments neat, enforce security patch standards, and update technical user documentation. What We Are Looking For Experience: Minimum 2+ years in a dedicated IT/AV technical support environment. AV Proficiency: Practical knowledge of modern conference room setups (e.g., integrated bar cameras, soundboard mixing, PA gear, and media switchers). OS & Network Fundamentals: Proven expertise configuring Windows 11 & macOS, handling MDM/Active Directory administration, and troubleshooting core TCP/IP network issues. Soft Skills: Excellent interpersonal communication with a strong customer-first mindset and solid organizational skills. Education & Travel: Degree education preferred (or equivalent AV/IT technical certifications). A valid driver's license or personal vehicle ownership is advantageous for occasional site visits. This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo . Co .uk Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Our client, a leading specialist in the Defence and Security sector, is currently seeking a highly skilled and driven Regional Sales Director - Naval to join their team on a permanent basis. This role offers a unique opportunity to influence and drive sales within a critical industry, with a focus on building strong client relationships and securing new business. Key Responsibilities: Engage directly with government clients and major defence primes Develop business opportunities with system integrators and shipyards Oversee new business acquisition and capture key programmes Manage complex sales processes effectively Provide account management support as needed depending on territory Job Requirements: Demonstrable track record of sales success or strong potential in a similar role Understanding of naval programmes and the maritime defence environment Experience in shipbuilding programmes and defence acquisition cycles Proficiency in managing complex sales processes Ideally based within 1-1.5 hours of the office location, though location flexibility is considered Territory: This is an individual contributor position with a flexible territory, potential remits may include: Americas Europe Middle East Africa Benefits: Competitive salary Opportunity to work with leading defence and security clients Professional development and career advancement opportunities Collaborative and dynamic work environment Comprehensive employee benefits package If you are an accomplished sales professional with a proven understanding of naval programmes and a passion for driving business growth in the Defence and Security sector, we would love to hear from you. Apply now to join our client's dedicated and innovative team.

An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems. This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies. Key Responsibilities: Act as the first point of contact for IT queries, incidents, and service requests from users. Provide technical assistance across office and vessel environments. Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment. Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration. Assist with user account administration and access requests using Active Directory. Provide remote support using appropriate remote support tools. Maintain IT asset information and update technical documentation. Monitor equipment performance and assist with maintaining system reliability. Support hardware deployments, upgrades, and equipment replacements. Escalate more complex infrastructure issues when required. Work with external vendors and suppliers where necessary. Follow IT policies and Cyber Security procedures. Support IT projects as required. Skills & Experience: Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role. Experience supporting desktop and laptop hardware. Knowledge of Windows 10 and Windows 11. Understanding of Active Directory user administration. Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting. Experience supporting printers and peripheral devices. Strong troubleshooting and problem-solving abilities. Good communication skills with the ability to support users effectively. Ability to work independently and as part of a team. Desirable: A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship. Previous experience within an IT support or Helpdesk role. The Ideal candiates previously worked as a worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician What's on offer: Competitive salary. Long-term career development opportunities. The opportunity to develop technical skills within a global working environment. Apply today for this excellent opportunity to join a forward-thinking organisation and develop your career within IT support. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Head of Portfolio Management London/Nottingham Head of Portfolio Management and Project Delivery is a key role within the Technology Leadership Team, with oversight of the Technology contribution to MTVH 2030 strategic programmes, ensuring alignment of change, strategy, governance, communication and successful delivery across the Technology Directorate. Overall responsibilities: You will lead and be accountable for supporting delivery of the Technology strategy on behalf of the Group CIO, working with Heads of Service to bring together Technology roadmaps, priorities and plans that support MTVH's Business Goals and Outcomes. You will be responsible for managing and leading the Technology portfolio &delivery function, ensuring that demand, investment, delivery, risks, dependencies, benefits and performance are visible, understood and governed through appropriate reporting and decision-making forums. You will provide leadership and oversight of Architecture and Information Security, ensuring that enterprise architecture, solution design, cyber security, information security, risk and compliance considerations are embedded into Technology planning, delivery and governance. You will be accountable for the development and operation of effective IT governance, IT performance reporting, audit and compliance oversight, ensuring Technology operates within agreed standards, policies, controls and assurance requirements. Through a business partnering mode, you will work with senior stakeholders to support enterprise transformation and change management, ensuring Technology activity is aligned to business priorities, MTVH 2030 strategic programmes, affordability, capacity and agreed outcomes. You will provide dotted line leadership to Finance, HR and Procurement business partners supporting the Technology Directorate, ensuring financial planning, workforce planning, talent development, procurement activity and supplier management are aligned to the Technology strategy and portfolio. Key Responsibilities: Management and delivery of the Technology portfolio, ensuring alignment to corporate plans, MTVH 2030 strategic programmes and the Technology strategy, across transformational change and BAU activity. Management and development of a robust portfolio, strategy planning and reporting rhythm, ensuring priorities, dependencies, risks, costs, benefits and outcomes are clearly governed and reported. Management and oversight of the Technology roadmap, working with Heads of Service to bring together plans across infrastructure, applications, digital, data, service improvement, architecture, information security and business change. Management and oversight of Technology demand & delivery management, ensuring projects and change are assessed against business value, strategic alignment, architecture, information security, capacity, cost and risk. Ensure appropriate architecture and information security governance is in place across Technology planning, delivery and operations, aligned to wider IT governance, audit and compliance requirements. ITIL Service Portfolio Management; ensuring the Technology service portfolio has the right mix of services to meet business outcomes at the right level of investment, risk and performance. Management of IT performance, controls, assurance, reporting and escalation across Technology, ensuring activity is co-ordinated and delivered to agreed timescales, budgets, standards and outcomes. Support enterprise transformation, change management and Technology communications, ensuring Technology priorities, performance, risks and achievements are clearly understood across MTVH. Central budget management and reporting, working with Finance business partners to support planning, forecasting, investment tracking, business cases and value for money reporting. Work with HR and Procurement business partners to support workforce planning, talent development, capability planning, succession planning, supplier management, sourcing, contract management, supplier performance and renewals. Skills/Experience: Programme/portfolio management qualification or equivalent experience, accompanied by successful strategic portfolio management and effective benefits realisation. Detailed knowledge and experience of portfolio management methodologies, including demand management, prioritisation, investment governance, risk management and dependency mapping. Technology strategy and roadmap planning experience, with the ability to align Technology priorities to corporate plans, strategic programmes and business outcomes. Strong understanding of IT governance, IT performance, audit and compliance, including controls, assurance, reporting and escalation. Working knowledge of ITIL and detailed experience in service management, including service portfolio management, change management and operational governance. Good knowledge of budgeting, resource allocation, financial planning and workforce. Experience of strategic supplier and vendor management activities. Working experience of Agile, Scrum, DevOps and ServiceNow or equivalent. Strong leadership and matrix management skills with experience of working with professional input and teams across organisational boundaries. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Head of Digital Infrastructure and Information Security - Up to £160k base + benefits - London (hybrid) Our client is a leading global infrastructure organisation operating across multiple locations and complex operational environments. They are seeking an experienced Head of Digital Infrastructure & Information Security to lead the technology teams, platforms and partners responsible for secure, resilient and modern digital services. This is a senior leadership role combining operational accountability with transformation delivery. You will oversee infrastructure, cloud, networks, end-user technology, service operations and information security, ensuring technology services are secure, reliable and aligned to business needs. Key Responsibilities Lead the digital infrastructure strategy across cloud, networks, identity, workplace technology and service operations. Own information security operations, cyber governance, risk management, vulnerability management and incident response. Ensure technology services are secure, resilient, scalable and fit for future business requirements. Drive improvements in digital workplace experience, automation, self-service and operational efficiency. Lead technology resilience, disaster recovery and recovery planning. Manage strategic suppliers, budgets, contracts and investment priorities. Build high-performing teams and establish strong governance, accountability and continuous improvement. About You You will be an experienced technology leader with a strong background in infrastructure and information security within complex, distributed environments. You will bring: Proven leadership experience across infrastructure, cloud, networks, service operations and cyber security. Strong understanding of security governance, technology risk, resilience and compliance. Experience managing suppliers, budgets and transformation programmes. The ability to translate complex technology challenges into clear business outcomes. Experience leading teams through change and building effective operating models. The Opportunity This is an opportunity to shape the digital and security agenda of a global infrastructure organisation, strengthening resilience, enabling innovation and delivering the secure technology foundations that support critical operations worldwide. Location: Hull (hybrid) Salary: Up to £150 base plus benefit

Head of Digital Infrastructure and Information Security - Up to £150k base + benefits - London (hybrid) Our client is a leading global infrastructure organisation operating across multiple locations and complex operational environments. They are seeking an experienced Head of Digital Infrastructure & Information Security to lead the technology teams, platforms and partners responsible for secure, resilient and modern digital services. This is a senior leadership role combining operational accountability with transformation delivery. You will oversee infrastructure, cloud, networks, end-user technology, service operations and information security, ensuring technology services are secure, reliable and aligned to business needs. Key Responsibilities Lead the digital infrastructure strategy across cloud, networks, identity, workplace technology and service operations. Own information security operations, cyber governance, risk management, vulnerability management and incident response. Ensure technology services are secure, resilient, scalable and fit for future business requirements. Drive improvements in digital workplace experience, automation, self-service and operational efficiency. Lead technology resilience, disaster recovery and recovery planning. Manage strategic suppliers, budgets, contracts and investment priorities. Build high-performing teams and establish strong governance, accountability and continuous improvement. About You You will be an experienced technology leader with a strong background in infrastructure and information security within complex, distributed environments. You will bring: Proven leadership experience across infrastructure, cloud, networks, service operations and cyber security. Strong understanding of security governance, technology risk, resilience and compliance. Experience managing suppliers, budgets and transformation programmes. The ability to translate complex technology challenges into clear business outcomes. Experience leading teams through change and building effective operating models. The Opportunity This is an opportunity to shape the digital and security agenda of a global infrastructure organisation, strengthening resilience, enabling innovation and delivering the secure technology foundations that support critical operations worldwide. Salary: Up to £150 base plus benefit

Senior Consultant/Account Lead for Tech company supporting security conscious organisations (Home working with regular visits to London and Gloucestershire) MUST HAVE HISTORY OF WORKING IN NATIONAL SECURITY IN THE UK -EITHER GOVT DEPARTMENT OR PRIME SUPPLIER TO GOVERNMENT DEPARTMENTS Previous clearance desired (SC or DV) -preferably from UKIC. Senior relationship owner for defined portfolio of clients Experience of Account Managent/Business Development in the IT/Tech sector Engage at Director/Senior Stakeholder level,buiding trusted adviser relationships Business Development - proactively identify,pursue and convert new client opportunities Support company pipeline development through your network and reputation Lead preparation of presentations, capability statements and marketing collateral Must offer strong technical background Must hold a British Passport

Senior Consultant/Account Lead for Tech company supporting security conscious organisations (Home working with regular visits to London and Gloucestershire) MUST HAVE HISTORY OF WORKING IN NATIONAL SECURITY IN THE UK -EITHER GOVT DEPARTMENT OR PRIME SUPPLIER TO GOVERNMENT DEPARTMENTS Previous clearance desired (SC or DV) -preferably from UKIC. Senior relationship owner for defined portfolio of clients Experience of Account Managent/Business Development in the IT/Tech sector Engage at Director/Senior Stakeholder level,buiding trusted adviser relationships Business Development - proactively identify,pursue and convert new client opportunities Support company pipeline development through your network and reputation Lead preparation of presentations, capability statements and marketing collateral Must offer strong technical background Must hold a British Passport

Enable Technology Borehamwood Full-time Optional WFH Fridays The role You'll be the first voice our clients hear and the first pair of hands on every incident - which makes you the person who defines what working with Enable feels like. This isn't a call-logging job. We want engineers who fix things at first contact, spot patterns before they become problems, and hand over escalations so well-documented that 2nd line thanks them for it. Who we are We're Enable Technology, a Borehamwood-based MSP of around 20 people, supporting a diverse and growing SME client base across London and the South East. We act as far more than an IT supplier to our clients - for many of them we're their virtual IT director, shaping strategy as well as keeping the lights on. We're independent, profitable and entirely free of private equity ownership. Technical decisions here are made on operational merit, not quarterly EBITDA targets - and our CEO has over 25 years of enterprise IT leadership behind him, so good technical arguments win. And the team is the reason people stay. We're a genuinely friendly, supportive and helpful bunch: engineers here back each other up by default, questions are welcomed rather than judged, and nobody gets left to struggle alone on a hard ticket. It's a culture we protect deliberately as we grow - and it's the first thing you'll notice when you walk in. Where we're heading We're building an automation-first, AI-enabled MSP - proactive by design, not reactive break-fix. Our platform is HaloPSA for service management, NinjaOne for RMM, CIPP for Microsoft 365 security automation, and Hudu for documentation. Self-healing scripts, intelligent alerting and predictive maintenance aren't buzzwords here; they're how we're evolving the business. For you, that means less repetitive firefighting than a typical 1st line role: our tooling handles the noise so you can spend your time on genuine troubleshooting and clients who need a human. What you'll actually be doing Owning inbound incidents and requests in HaloPSA - triaging, prioritising and resolving as many as possible at first contact Day-to-day Microsoft 365 administration: accounts, licences, mailbox permissions, Teams and SharePoint requests Troubleshooting Windows 10/11 endpoints, printers, and everyday connectivity issues (DNS, DHCP, VPN, Wi-Fi) Acting on NinjaOne monitoring alerts - resolving what you can, deploying updates and patches, and flagging what needs deeper investigation Keeping Hudu documentation accurate as you work - our knowledge base is only as good as the engineers who feed it Escalating to 2nd line with full diagnostic context: what you tried, what you ruled out, what you suspect Our stack Service management: HaloPSA (PSA and ticketing), Hudu (documentation and knowledge base) Monitoring and automation: NinjaOne RMM, CIPP for multi-tenant Microsoft 365 security Microsoft cloud: Microsoft 365, Exchange Online, SharePoint, Teams, Intune, Entra ID, Conditional Access Also in the mix: Windows 10/11, macOS and Jamf, Mimecast, hosted telephony What you'll bring At least a year in a commercial IT support role - MSP experience preferred, but a strong internal service desk background counts Working knowledge of Microsoft 365 administration and Windows 10/11 troubleshooting Networking fundamentals: DNS, DHCP, TCP/IP, VPN Patience, empathy, and the ability to explain technical things to non-technical people without jargon Genuine customer service instinct - you build rapport quickly and clients ask for you by name Bonus points Exposure to Intune, Autopilot or Entra ID Experience with macOS/Jamf or hosted telephony platforms Microsoft fundamentals certifications (MS-900, AZ-900) or working towards them Any scripting curiosity - even basic PowerShell Building your IT career There's no better place to forge an IT career than an MSP. In an internal IT team you learn one environment; here you'll work across dozens of clients, industries and technology stacks, so you compress years of experience into months. Different infrastructures, different problems, different people - it's the fastest way to build genuine range as an engineer, and it's why so many of the best people in IT started at an MSP. Within Enable, our service desk runs on a clear 1st - 2nd - 3rd line ladder, and we're scaling from around 20 to 40 staff over the next two years - so the roles above you are being created, not waited for. We promote on capability, not tenure. The expected path from this role is 2nd line, and we'll build you a training plan to get there: structured exposure to server and infrastructure work, Intune policy management, and our automation tooling. Pay, benefits and working pattern Salary: £29,000 - £34,000 DOE Holiday: 22 days, plus a day off for your birthday (or the nearest weekday) Working pattern: office-based in Borehamwood, with optional work-from-home Fridays; core hours 09:00-17:30 Perkbox: employee perks platform, with guaranteed points for your birthday and work anniversary Team culture: weekly team takeaway lunch and quarterly socials Kit: modern, top-tier hardware and software - the same standard we hold for our clients Training: vendor-led training on HaloPSA, NinjaOne and CIPP, plus funded certifications tailored to your development Why you should apply If you're good at 1st line, you've probably experienced being treated as a human answering machine. That's not this. You'll work with genuinely modern tooling, learn from engineers above you who actually mentor, and join at the exact point in our growth where good people move up fast. Apply - we'd love to talk.

Enable Technology Borehamwood Full-time Optional WFH Fridays The role You're the engine room of our service desk: the incidents 1st line can't crack land with you, and most of them should never need to go further. You'll own problems through to root cause, deliver project work alongside reactive support, and help 1st line engineers become better than they were last month. This role is the bridge between keeping clients running today and engineering the desk we're building for tomorrow. Who we are We're Enable Technology, a Borehamwood-based MSP of around 20 people, supporting a diverse and growing SME client base across London and the South East. We act as far more than an IT supplier to our clients - for many of them we're their virtual IT director, shaping strategy as well as keeping the lights on. We're independent, profitable and entirely free of private equity ownership. Technical decisions here are made on operational merit, not quarterly EBITDA targets - and our CEO has over 25 years of enterprise IT leadership behind him, so good technical arguments win. And the team is the reason people stay. We're a genuinely friendly, supportive and helpful bunch: engineers here back each other up by default, questions are welcomed rather than judged, and nobody gets left to struggle alone on a hard ticket. It's a culture we protect deliberately as we grow - and it's the first thing you'll notice when you walk in. Where we're heading We're building an automation-first, AI-enabled MSP - proactive by design, not reactive break-fix. Our platform is HaloPSA for service management, NinjaOne for RMM, CIPP for Microsoft 365 security automation, and Hudu for documentation. Self-healing scripts, intelligent alerting and predictive maintenance aren't buzzwords here; they're how we're evolving the business. For you, that means your fixes shouldn't stay one-off fixes - when you resolve something twice, we want it documented, and ideally automated, so it never comes back. What you'll actually be doing Owning escalated incidents through to resolution - servers, networks, M365, endpoints - and performing root-cause analysis so issues stay fixed Windows Server and infrastructure work: Active Directory, GPO, file services, hybrid Entra ID environments Intune and Conditional Access policy work - device compliance, application deployment, security baselines Resolving complex NinjaOne monitoring alerts and contributing to smarter alert thresholds and remediation scripts Delivering project work: M365 migrations, Intune rollouts, client onboardings, infrastructure upgrades Mentoring 1st line engineers - reviewing escalations, coaching diagnostic technique, improving the quality of the whole desk Feeding Hudu with runbooks and documentation that make the next engineer faster Our stack Service management: HaloPSA (PSA and ticketing), Hudu (documentation and knowledge base) Monitoring and automation: NinjaOne RMM, CIPP for multi-tenant Microsoft 365 security Microsoft cloud: Microsoft 365, Exchange Online, SharePoint, Teams, Intune, Entra ID, Conditional Access Infrastructure: Windows Server, Active Directory/GPO, hybrid environments, firewalls, routing and VPN Also in the mix: macOS and Jamf, Mimecast, hosted telephony What you'll bring 3+ years in commercial IT support, including time in an MSP environment Strong Microsoft 365 administration: Exchange Online, Intune, Entra ID, and ideally Conditional Access Solid Windows Server and Active Directory experience - comfortable in hybrid on-prem/cloud environments Networking beyond fundamentals: routing, VPN configuration, firewall basics A structured troubleshooting methodology - you can explain how you approach a problem you've never seen Clear, patient communication with non-technical users, and the professionalism clients remember Bonus points PowerShell scripting - reading and modifying scripts now, writing them soon Azure infrastructure exposure RMM platform experience (NinjaOne, Datto RMM or similar) Microsoft role-based certifications (MD-102, MS-102, AZ-104 or similar) Experience with macOS/Jamf or firewall administration Building your IT career There's no better place to forge an IT career than an MSP. In an internal IT team you learn one environment; here you'll work across dozens of clients, industries and technology stacks, so you compress years of experience into months. Different infrastructures, different problems, different people - it's the fastest way to build genuine range as an engineer, and it's why so many of the best people in IT started at an MSP. Within Enable, our service desk runs on a clear 1st - 2nd - 3rd line ladder, and we're scaling from around 20 to 40 staff over the next two years - so the roles above you are being created, not waited for. We promote on capability, not tenure. The expected path from this role is 3rd line - taking ownership of architecture, automation design and the hardest escalations - or a projects specialism if delivery is where you shine. Either way, the step up exists here and is taken on merit. Pay, benefits and working pattern Salary: 35,000 - 42,000 DOE Holiday: 22 days, plus a day off for your birthday (or the nearest weekday) Working pattern: office-based in Borehamwood, with optional work-from-home Fridays; core hours 09:00-17:30 Perkbox: employee perks platform, with guaranteed points for your birthday and work anniversary Team culture: weekly team takeaway lunch and quarterly socials Kit: modern, top-tier hardware and software - the same standard we hold for our clients Training: vendor-led training on HaloPSA, NinjaOne and CIPP, plus funded certifications tailored to your development Why you should apply Plenty of MSPs will let you close tickets forever. Here, 2nd line is where you develop range: infrastructure, cloud, automation, projects and mentoring, with a genuine route to 3rd line as we scale. If you want your next role to stretch you rather than repeat you - apply.