40 jobs found

Help residents manage their rent, overcome financial challenges and keep essential housing services moving forward. As an Income Officer, you'll support residents to resolve financial challenges, sustain their tenancies and recover the income that powers essential services across our borough. Working Style: You'll be based in the Borough for three days a week, playing a key role in serving the local community. Whether you're working in the office, remotely or out meeting residents in the field, you'll be part of a dedicated team making a real difference to residents' lives. What you'll be doing Your focus will be taking ownership of a caseload of rent accounts, collecting accommodation charges and taking proactive action to manage arrears. Your day will involve regular contact with residents by letter, telephone and home visits, taking time to understand the root causes of non-payment, agreeing practical payment arrangements and guiding people to access welfare benefits or financial support so they can sustain their homes. Alongside day-to-day account management, you'll manage complex cases in close partnership with our Legal, Benefits and Housing Needs teams. Where necessary, you'll issue notices, prepare possession cases, attend court and oversee eviction proceedings with care and professionalism. You'll also contribute directly to service initiatives aimed at improving income collection and refining processes following a recent cyber incident, ensuring high standards of customer care, clear record-keeping and compliance with Council policies. For further information on the role, please take a look at the Job Description and Person Specification. What you'll bring You'll bring experience in income recovery, rent arrears management or Housing Benefit recovery. You have a practical understanding of public sector housing issues, homelessness agendas and welfare reform. You're an excellent communicator who can balance empathy with firmness when handling difficult financial conversations. You bring strong negotiation and record-keeping skills, with the confidence to manage a demanding workload independently, write clear reports and use finance and IT systems accurately. Most importantly, you're someone who demonstrates our core values in every interaction - Putting Communities First, Respect, Integrity and Working Together - and who brings a calm, supportive approach to helping residents sustain their tenancies. Why join us At RBKC, we're all in - investing in our people, our communities and our future. You'll join a friendly, collaborative and supportive team where colleagues look out for one another to achieve the best outcomes for residents. This role offers a rewarding balance between income recovery and tenancy sustainment, giving you full ownership of your caseload while contributing directly to service improvements. We will invest in your development, offering opportunities to broaden your expertise across public sector housing, legal processes and welfare benefits. You'll also receive a competitive salary alongside the support of a dedicated team that takes pride in delivering quality services for our community. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. In this role, you'll bring a real sense of care and commitment to supporting residents while safeguarding Council income. Navigating complex cases and helping our team reduce arrears following a recent cyber incident isn't always smooth sailing, but your efforts will play a vital part in keeping essential housing services running and making a positive impact on our community every day. Interview Details and role requirements Interviews will be held week commencing 7th September at Kensington Town Hall This role will require a standard DBS. Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.

Electoral Services Officer £30,225 - £42,888 per annum depending on experience Fixed Term (6 months) Full time (36 hours) Twickenham We are looking for an individual to join the Electoral Services team in Richmond to deliver high quality and effective electoral registration and election administration in a high performing team. This exciting role is within the Better Service Partnership between Richmond and Wandsworth Councils. The overall purpose of the Better Service Partnership is to provide the highest quality of service at the lowest attainable cost. Electoral Services at Richmond and Wandsworth Councils operate as two separate services, but which work closely together as part of the Assistant Chief Executive's division at the heart of the organisation. You will help the service to continue to improve, making full use of modern tools and data to drive further efficiencies into our working practices. Creativity and innovation are encouraged to ensure we meet future legislative change and provide a modern and customer-centric service to our residents and key stakeholders. About the role To provide assistance and administrative support to the Electoral Registration Officer (ERO) in the preparation, compilation and maintenance of a complete and accurate Register of Electors. To provide assistance and administrative support to the Returning Officer (RO) in the organisation, management and conduct of all elections and referendums in the Borough. To play an integral role in ensuring the Service meets The Electoral Commission's Performance Standards for ERO's and RO's. To deal with the public on a daily basis in a way that promotes the section and its services in accordance with the Councils corporate policies. Essential Qualifications, Skills and Experience Good working knowledge of electoral law and electoral procedures Experience of working in electoral administration or an elections environment. Experience of organising, prioritising and managing own workload. Ability to work accurately under pressure to meet statutory deadlines. Good verbal and written communication skills. A team player working with a variety of internal and external clients. For an informal conversation please contactCathy Potter, Head of Electoral Services or Tom Price, Deputy Electoral Services Manager - or All internal applicants for this secondment must seek permission from their current line manager before applying. Failure to do so may result in the secondment not being authorised. Closing Date:23 August 2026 Shortlisting Date:w/c 24 August 2026 Interview Date:26 - 27 August 2026 We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

We are currently working with a Housing Association that is looking to appoint an experienced Income Officer to support their income recovery function on a short-term interim basis. This role is ideal for someone with a strong background in rent collection, arrears management, debt recovery, or credit control within housing or a customer-focused environment. Key Responsibilities Maximise rental income collection across all tenure types. Manage a caseload of rent arrears accounts from early intervention through to legal recovery action where necessary. Negotiate realistic repayment arrangements with residents and monitor agreements. Work closely with internal teams, local authorities, the DWP, and external support agencies. Provide advice and guidance on debt prevention, welfare benefits, and income maximisation. Support residents to sustain tenancies while reducing arrears and financial risk. Essential Requirements Experience in income collection, rent arrears management, debt recovery, or credit control. Strong customer service and communication skills. Ability to manage a demanding caseload and achieve collection targets. Experience negotiating repayment arrangements and resolving complex cases. Full UK driving licence and access to a vehicle. Enhanced DBS Certificate registered on the Update Service, or issued within the last 12 months. What's on Offer? Immediate start available. Full-time hours (37 per week). Opportunity to work within a busy Housing Association environment. Competitive interim rates. Chance to make an immediate impact within a high-performing income team.

A reputable London housing provider is seeking an experienced Senior Allocations & Lettings Officer to join its Housing and Lettings service on a temporary basis. This is a senior operational role responsible for overseeing the delivery of an effective, customer-focused social housing allocations and lettings service , while supporting and managing a team of officers. Location: London Working Pattern: Hybrid - 3 days office-based Contract: Temporary Pay Rate: £31.50 - £32.59 per hourThe successful candidate will have strong knowledge of social housing allocations, lettings, housing legislation and statutory guidance , together with proven experience of managing staff, monitoring performance and working with internal and external stakeholders. Key Responsibilities Lead and oversee the day-to-day delivery of social housing allocations and lettings , including housing register, transfers, decants and under-occupation cases. Manage, motivate and support a team of housing officers to deliver a high-quality, responsive and customer-focused service. Ensure allocations and lettings are delivered in accordance with Housing Act 1996 Part VI, the Council/Housing Provider Allocation Scheme and relevant statutory guidance . Work closely with voids, repairs, surveyors and contractors to improve void turnaround times and minimise rental income loss. Manage nominations and maintain effective relationships with Registered Providers and housing association partners , ensuring nomination agreements and allocation policies are followed. Monitor service performance against agreed KPIs, targets and service standards , producing accurate performance and financial information. Oversee the accurate maintenance of housing management systems and ensure records are complete, up to date and compliant with relevant requirements. Respond to and coordinate Member enquiries, customer complaints, escalated cases and complex housing enquiries within required timescales. Provide clear housing advice and guidance to residents regarding social housing, temporary accommodation, transfers and available housing options. Support emergency decants, transfers and rehousing arrangements , working closely with relevant internal teams and external partners. Prepare written reports, briefings and correspondence for senior managers, elected Members, solicitors and other stakeholders. Identify service improvements and develop initiatives to improve the efficiency and effectiveness of the allocations and lettings service. Build strong working relationships with residents, colleagues, Registered Providers, contractors, health and welfare services and other partner agencies. Ensure services are delivered fairly and inclusively, with particular consideration given to vulnerable residents and customers with additional needs . Support the training, development and induction of team members and contribute to continuous service improvement. Essential Experience & Knowledge: Proven experience working within social housing allocations and lettings . Strong knowledge of Housing Act 1996 Part VI and housing allocation legislation. Understanding of the Homelessness Reduction Act 2017 and relevant homelessness statutory guidance. Experience managing or supervising housing/allocations officers. Experience of managing housing registers, nominations, transfers, decants and lettings . Strong understanding of voids management and void turnaround performance . Experience working with Registered Providers / Housing Associations . Proven experience monitoring KPIs, performance targets and service standards . Experience handling complex customer enquiries, complaints and Members' enquiries . Strong knowledge of housing management systems and accurate case recording. Desirable Local authority or housing association experience. Experience using housing management systems such as Northgate, NEC, Civica, MRI or equivalent . Experience of working with Locata or other choice-based lettings systems . Knowledge of temporary accommodation and homelessness pathways. Experience contributing to housing policy or service improvement initiatives. Relevant housing qualification such as CIH or equivalent professional experience. You will be comfortable working in a fast-paced housing environment, managing complex allocations and lettings issues, interpreting legislation and making sound decisions. You will also need to demonstrate strong stakeholder management skills and the ability to work collaboratively across housing, repairs, voids, Registered Providers and other partner services. , APPLY NOW, If you have strong Senior Allocations, Lettings or Housing Register experience and are immediately available for a hybrid London assignment, we would be keen to hear from you.

Your new company Due to the partnership between Hays and Birmingham City Council, we are looking to recruit a Sheltered Housing Support Officer to support residents living in sheltered housing across the city. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within citizens' daily lives. Your new role Birmingham City Council is seeking a compassionate, proactive and customer-focused Sheltered Housing Support Officer to join our Housing and Communities Team. This rewarding role supports older and vulnerable residents living within sheltered housing schemes, helping them maintain their independence, wellbeing and quality of life within a safe and secure environment.As a Sheltered Housing Support Officer, you will build positive relationships with residents, provide practical housing-related support, coordinate services, and work closely with colleagues, families and partner agencies to ensure residents receive the help they need. Experience of supporting residents in sheltered housing and enabling independent living is a key aspect of the role.Your main responsibilities will include: Providing day-to-day support to residents living in sheltered housing schemes. Carry out wellbeing checks and welfare visits to ensure residents remain safe and supported. Develop support plans and assist residents in accessing appropriate services and community resources. Act as a key point of contact for residents, relatives, carers and external agencies. Monitor tenancy-related issues and work collaboratively with housing management teams. Promote independence, dignity, choice and inclusion for all residents. Identify safeguarding concerns and take appropriate action in line with Council policies and procedures. Maintain accurate records, reports and case notes. Organise resident meetings, wellbeing activities and community engagement initiatives. Respond appropriately to emergencies and support residents during challenging situations. What you'll need to succeed To be successful in this role, you will need to have experience working within sheltered housing, housing support, adult social care or a similar customer-focused environment, with a genuine commitment to supporting vulnerable adults to live independently. You will be an empathetic and approachable professional with excellent communication and interpersonal skills, capable of building positive relationships with residents, families, colleagues and external partners. You will have a good understanding of safeguarding, health and safety, equality and diversity, and be confident working collaboratively with health, social care and community organisations. Strong organisational skills, the ability to manage competing priorities and experience using Microsoft Office and electronic record management systems are essential. Most importantly, you will be passionate about delivering high-quality support services that promote independence, wellbeing and dignity for older and vulnerable residents. As this role does involve travelling across the city, you will need to have a full, clean driving licence and access to your own car (mileage expenses will be paid). What you'll get in return You will be paid a competitive hourly rate and have a guaranteed long-term, full-time for a minimum of 4 months, with further opportunities for permanent opportunities. As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are at work. You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

About Us Children are at the heart of all we do. We are a happy, welcoming and inclusive school, supporting a rich diversity of families in our area. Our vision - Ambition For All - recognises the importance of the relationship between school and home in children's development. Parents/carers are welcome as partners in their child's education and there is a strong parent group who work hard to promote the school, raise funds and support learning. We provide a vibrant learning environment which nurtures and supports children. Pupils are encouraged to be responsible for their learning, to grow in confidence and become independent. In recognition of the work in this area, the school received UNICEF's Rights Respecting School Award in 2017. We offer an exciting and engaging curriculum where teachers and pupils work together to ensure high quality learning experiences that enable every pupil to achieve their very best. This includes well-structured lessons, opportunities to learn to play a musical instrument, to use new technologies, to learn outside the classroom through engaging educational visits and to learn away from home through high quality residential trips in Key Stage 2. Summary We are looking for an Office Manager to organise and supervise administrative systems within Harris Primary Academy East Dulwich. If you are interested in planning, developing and monitoring support services and managing administrative support staff, this could be the role for you. The actual salary for this role will be £36,989.89 - £38,690.38 (42 weeks per year, 37.5 hours per week). Main Areas of Responsibility Your responsibilities will include: Taking a lead role in the planning, development, design, organisation and monitoring of support systems, procedures and policies Line management within the administrative team, holding regular team meetings and undertaking recruitment, induction, appraisal, training and mentoring responsibilities Leading in the development and maintenance of record/information systems Detailed analysis and evaluation of data, producing detailed reports/information Producing and responding to complex correspondence Overseeing annual and in-year admissions procedures Providing organisational and complex advisory support to the Governing Body Managing complex administrative procedures. Completion and submission of complex forms, returns etc., including those to outside agencies Selection and management of resources Providing advice and guidance to staff and others on complex issues Leading in the marketing and promotion of the school Present the professional and welcoming face of the Academy to all visitors, staff and students Ensuring all visitors for the Principal are welcomed and catered for in a professional manner Ensuring all correspondence to the Principal is managed efficiently and accurately. Supporting in negotiating, managing and monitoring contracts and tenders Managing and maintaining administrative systems and procedures Overseeing and implementing financial processes, including debt recovery Work with the Principal and Harris Federation finance team in the preparation, general supervision and maintenance of the academy budget Supporting the finance officer with maintenance of the Academy Fund and associated banking services Maintaining robust processes with regard to pupil data Qualifications & Experience We would like to hear from you if you have: NVQ Level 4 or equivalent qualification or experience in a relevant discipline Several years' experience working in an office environment at senior level Experience of using Microsoft Office Suite Experience of using Bromcom or other MIS Experience of working with the general public Experience of using, maintaining and developing administrative systems Good understanding of databases, including ability to use database to procedure reports and statistics Full working knowledge of relevant policies/codes of practice/legislation For a full job description and person specification, please download the Job Pack. Rewards & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.

Visiting & Tenancy Sustainment Officer needed in North London Paying £20.08 per hr ref 000B 343C / 1 Full time hours on a temporary basis Key Responsibilities Conduct home visits to tenants and residents to assess tenancy sustainment needs and identify support requirements. Provide advice and practical assistance to help residents maintain their tenancy and live independently. Identify early warning signs of tenancy failure and implement appropriate intervention plans. Support tenants experiencing financial difficulties, rent arrears, welfare issues, health concerns or other vulnerabilities. Carry out welfare and wellbeing visits, safeguarding checks and risk assessments where required. Work closely with housing management teams to reduce tenancy breaches and prevent evictions. Signpost and refer residents to appropriate support agencies, including health, social care, welfare, employment and community services. Develop personalised support plans and monitor progress against agreed outcomes. Maintain accurate case records and ensure all documentation is completed in line with policies and data protection requirements. Work in partnership with internal departments, local authorities, support providers and voluntary organisations. Support vulnerable residents to access benefits, budgeting advice and other forms of assistance. Assist with tenancy sign-ups and provide advice on tenant rights and responsibilities. Promote successful tenancy management and positive neighbourhood outcomes. If you are interested in the role, please email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared

Job Title : - Rent Income Manager (Housing) Job type: - 3 month Salary: PAYE - 28.27/hour Job Purpose The Income Manager will lead and manage an effective Income Team responsible for the collection and recovery of rent and other housing-related income across residential and non-residential council properties. The role will oversee rent arrears management, income maximisation, legal recovery action, tenancy sustainment and performance management. The postholder will provide strong leadership to the team, ensure compliance with housing legislation and council policies, and develop effective relationships with internal departments, tenants, legal representatives and external support agencies. The role will have operational responsibility for a significant annual rent roll, ensuring income collection targets are achieved while reducing bad debt and supporting vulnerable residents. Key Roles & Responsibilities Lead and manage the Income Team, including recruitment, induction, training, coaching, performance management and development of Income Officers and Income Assistants. Manage current and former rent arrears, ensuring outstanding balances are actively monitored and recovered in accordance with council policies, statutory requirements and best practice. Oversee complex and high-value arrears cases, including disputed accounts, vulnerable residents, introductory tenancies and cases involving multiple internal or external agencies. Monitor and report on income performance, providing regular reports on arrears, recovery actions, legal cases, payment plans, collection rates and key performance indicators to senior management. Authorise and oversee legal recovery action, including applications for court proceedings and evictions, and represent the Council at court hearings when required. Manage payment arrangements and income recovery strategies, ensuring agreements are regularly reviewed and appropriate action is taken where payment plans are breached. Maximise rental income and minimise bad debt, contributing to the effective management of an annual rent roll of approximately 48 million and ensuring value for money across income and legal costs. Work collaboratively with internal and external stakeholders, including Housing, Revenues, DWP, ICT, legal teams, Citizens Advice and other welfare/support agencies to improve income collection and tenancy sustainment. Develop and maintain effective income collection procedures and systems, including the use of Capita Housing, CRM, Direct Debit facilities and other payment methods to improve efficiency and customer accessibility. Support service development and continuous improvement, deputising for the Head of Income and Financial Inclusion when required, responding to complaints and Member Enquiries, and ensuring excellent customer service and compliance with housing legislation. Qualifications & Experience Relevant Housing qualification, such as CIH accreditation or a recognised professional housing qualification, or currently studying towards one. Proven experience of managing and developing staff, including performance management, coaching and training. Strong experience within social housing, local authority housing or a similar housing management environment. Detailed knowledge of rent arrears management, income recovery and debt collection processes. Good working knowledge of UK housing legislation, housing law and legal procedures relating to rent arrears and possession. Experience of managing complex rent arrears cases, including vulnerable tenants, disputed accounts and payment arrangements. Detailed knowledge of housing benefits, welfare benefits and welfare reform and their impact on rent collection and tenancy sustainment. Experience of preparing performance reports, monitoring KPIs and analysing income collection data. Experience working with housing management systems, CRM systems and/or payment platforms; knowledge of Capita Housing would be advantageous. Strong communication, negotiation and relationship-management skills, with the ability to work effectively with tenants, solicitors, courts, internal departments and external agencies. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Visiting & Tenancy Sustainment Officer Location: Wembley, Brent (Site-Based Role) Rate: £20.08 per hour PAYE £26.44 per hour Ltd/Umbrella Contract: Ongoing Temporary Assignment Start Date: Immediate Start Available About the Role We are currently recruiting for an experienced Visiting & Tenancy Sustainment Officer to join a busy Housing team within a London Borough based in Brent . This is an excellent opportunity for a housing professional with a strong background in tenancy management, tenancy sustainment, resident engagement, and safeguarding. This role is primarily site-based , with extensive travel across the borough visiting council tenants in their homes. As such, candidates must hold a full driving licence and have access to a vehicle . There is only limited opportunity to work from home . As the face of the council, you will play a vital role in delivering outstanding resident-focused services, supporting vulnerable tenants, identifying risks, and helping residents sustain successful tenancies. Key Responsibilities Lead and deliver a programme of home visits to council tenants across Brent. Complete detailed tenancy visit assessments and prescribed data collection forms. Conduct dynamic risk assessments within residents' homes, identifying health and safety concerns, including fire risks and evacuation challenges. Identify and address issues relating to damp, mould, disrepair, and poor property conditions, referring cases to relevant teams as appropriate. Provide residents with advice and realistic expectations regarding repairs and maintenance issues. Identify and report suspected tenancy fraud or breaches of tenancy conditions. Promote fire safety awareness, including testing smoke alarms and carbon monoxide devices. Identify vulnerabilities, safeguarding concerns, abuse, neglect, or welfare risks and ensure appropriate referrals and support are in place. Essential Requirements Knowledge & Qualifications Strong understanding of social housing and housing management services. Knowledge of landlord responsibilities and safeguarding obligations. CIH Level 3 qualification (or above) or equivalent housing management experience. Knowledge of Health & Safety legislation, Fire Safety, Welfare and Employment issues. Understanding of GDPR and data protection requirements. Experience Previous experience working within a housing association, local authority, ALMO, or similar housing environment. Direct experience in a Visiting Officer, Tenancy Sustainment Officer, Housing Officer, Neighbourhood Officer, Resident Services Officer, or equivalent housing management role . Experience supporting vulnerable residents and managing complex tenancy issues. Experience carrying out home visits and resident assessments. Candidate Profile We are seeking a proactive and compassionate housing professional who can confidently work in residents' homes, identify support needs, manage risk, and deliver high-quality tenancy sustainment services. You will have a proven track record within social housing and be comfortable working independently across a designated patch. Please note: This role requires extensive travel across Brent and is predominantly site-based. Access to a car is essential, and home working opportunities are very limited.

MB954: Public Liaison Officer Location: Inverness Salary: £35,000 - £400,000 + £5,060 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit a Public Liaison Officer on a permanent basis due to growth based at either their Inverness depot. Duties and Responsibilities: Assist in the development and implementation of stakeholder relations plans, including databases, to support the successful delivery of projects, reviewing and updating as needed as the project progresses. Support the stakeholder engagement process by attending public drop-in events, community meetings and working groups. Produce and deliver information such as advance notice of works to local residents and businesses. Agree and maintain published site communications with the client and the site team i.e. noticeboards, hoarding and welfare facility branding/livery. Co-ordinate responses from within the project team to resolve, respond to and log all enquiries and complaints in a prompt and professional manner. Build and maintain effective relationships with stakeholders including the site project teams, head office staff and clients representatives as well as community stakeholders and the local media. Ensure company and client communications procedures are adhered to. Assist in the production of case studies and good news stories for use in bids, internal and external communications. Maintain a library of site photographs. Identify and coordinate opportunities to support community and charity initiatives in the areas close to our projects, such as school engagement, community projects and sustainability assessments. To agree and implement a proactive / positive stakeholder engagement programme/plan in conjunction with the client and collate / maintain / report monthly statistics in line with the contract KPI s; in order to maximise both engagement and KPI positive scoring throughout the project. Skills and Experience: Proven experience in stakeholder engagement or community relations within the construction, infrastructure, or engineering sectors. Extensive knowledge of community outreach, public relation strategies, and project communication. Strong organisational skills with the ability to coordinate multiple activities and responses efficiently. Excellent verbal and written communication skills tailored to diverse audiences. Ability to work collaboratively with internal teams and external stakeholders to achieve common goals. MB954: Public Liaison Officer Location: Inverness Salary: £35,000 - £400,000 + £5,060 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP

Enablement Support Officer Location: Croydon - Hybrid working Rate: 21.41 per hour PAYE / 28.40 per hour Umbrella Hours: 27 hours per week - 5 days per week or 3 days x 9 hours Duration: 12 months (Maternity Cover) Start date : ASAP This is an excellent opportunity for an experienced welfare benefits, housing support, homelessness prevention or financial inclusion professional who is passionate about helping residents overcome challenges and achieve long-term independence. Working Pattern The role is 27 hours per week . We would ideally like someone to work across five days per week with shorter daily hours , however we can offer flexibility for the right candidate, including alternative arrangements such as three 9-hour days . This is a hybrid role , with a minimum of two days per week office-based . Due to the nature of the service and onboarding requirements, there will be an expectation of increased office attendance during the initial training period. About the Role As an Enablement Support Officer, you will work directly with residents who are experiencing financial hardship, housing difficulties, debt, unemployment, welfare benefit issues or other challenges that place them at risk of homelessness. You will take a holistic, person-centred approach, identifying barriers to independence and working with residents to develop practical, sustainable solutions. The role involves assessing applications for discretionary financial assistance, supporting residents to maximise household income, improve budgeting skills, access employment opportunities and sustain suitable accommodation. Key Responsibilities Assess residents' financial, housing and personal circumstances. Provide advice and guidance on: Universal Credit Housing Benefit Council Tax Support Housing Payments and discretionary funding Develop personalised support plans and agree realistic outcomes with residents. Support residents with budgeting, debt management and improving financial resilience. Identify employment, training and housing options that promote long-term independence. Make decisions regarding discretionary financial assistance and other available funding streams. Conduct resident interviews, home visits and advocacy where required. Work collaboratively with partner agencies including: DWP Jobcentre Plus Adult Social Care Health services Registered providers and landlords Voluntary and community organisations Signpost and refer residents to specialist support services. Maintain accurate case records and monitor progress through to successful case closure. Contribute to service improvements and best practice across the team. About You We are looking for someone who has: Essential Experience Experience working in welfare benefits, welfare reform, housing support, homelessness prevention or a similar resident-focused service. Experience supporting vulnerable or distressed residents. Experience developing practical solutions that improve residents' circumstances and outcomes. Knowledge of poverty, debt and the barriers faced by individuals experiencing financial hardship. Experience maintaining accurate case records and managing a varied caseload. Essential Knowledge Strong understanding of Universal Credit and welfare benefits. Knowledge of Housing Benefit and Council Tax Support. Understanding of housing options, homelessness prevention and financial inclusion approaches. Awareness of the relationship between housing stability, employment, health and wellbeing. Ability to interpret legislation, policy and guidance and apply it in practice. Essential Skills Excellent communication and interpersonal skills. Ability to build positive relationships with residents and partner agencies. Strong interviewing, assessment and problem-solving skills. Ability to manage sensitive and sometimes challenging conversations with empathy and professionalism. Good IT skills, including use of case management systems and Microsoft Office applications. Ability to work independently while contributing effectively as part of a team. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Tenancy Sustainment Officer A respected housing provider committed to delivering high-quality housing services and supporting residents to maintain safe, secure and sustainable tenancies. They place residents at the heart of everything they do and are seeking an experienced professional to join their Rental Income and Housing Management team. This is an excellent opportunity for someone with a strong background in tenancy sustainment, welfare benefits and financial inclusion who is passionate about making a meaningful difference within local communities. The Role As the Tenancy Sustainment Officer, you will play a pivotal role in supporting vulnerable residents to sustain their tenancies through specialist welfare advice, income maximisation and tailored support. Managing your own case-load, you will work closely with internal teams and external agencies to identify barriers, develop support plans and deliver practical solutions that improve residents' financial well-being and independence. Key Responsibilities Manage a high-volume case-load of vulnerable residents, delivering tailored tenancy sustainment and financial inclusion support. Complete holistic assessments, home visits, risk assessments and personalised support plans to help residents maintain independent living. Provide expert advice on Housing Benefit, Universal Credit, welfare benefits, Discretionary Housing Payments, Household Support Fund applications and income maximisation opportunities. Work collaboratively with housing teams, local authorities and external agencies, managing referrals and coordinating support for residents with complex needs. Maintain accurate case records, contribute to performance targets, deliver excellent customer service and support colleagues through training and knowledge sharing where required. Key Requirements Previous experience within housing management, tenancy sustainment, welfare benefits or financial inclusion. Excellent working knowledge of Housing Benefit, Universal Credit and wider welfare benefit legislation. Proven experience supporting vulnerable residents, including individuals with complex needs, safeguarding concerns. Strong case management, communication and partnership-working skills, with the ability to manage a busy and varied workload. A proactive, empathetic and solution-focused approach, with a genuine passion for improving resident outcomes and sustaining tenancies. If you have the relevant experience and would like to be considered, please apply ASAP. Due to the urgency of this vacancy, interviews will be arranged as suitable applications are received, so early applications are strongly encouraged.

A reputable London housing provider is seeking an experienced Senior Allocations & Lettings Officer to join its Housing and Lettings service on a temporary basis. This is a senior operational role responsible for overseeing the delivery of an effective, customer-focused social housing allocations and lettings service , while supporting and managing a team of officers. Location: London Working Pattern: Hybrid - 3 days office-based Contract: Temporary Pay Rate: £31.50 - £32.59 per hour The successful candidate will have strong knowledge of social housing allocations, lettings, housing legislation and statutory guidance , together with proven experience of managing staff, monitoring performance and working with internal and external stakeholders. Key Responsibilities Lead and oversee the day-to-day delivery of social housing allocations and lettings , including housing register, transfers, decants and under-occupation cases. Manage, motivate and support a team of housing officers to deliver a high-quality, responsive and customer-focused service. Ensure allocations and lettings are delivered in accordance with Housing Act 1996 Part VI, the Council/Housing Provider Allocation Scheme and relevant statutory guidance . Work closely with voids, repairs, surveyors and contractors to improve void turnaround times and minimise rental income loss. Manage nominations and maintain effective relationships with Registered Providers and housing association partners , ensuring nomination agreements and allocation policies are followed. Monitor service performance against agreed KPIs, targets and service standards , producing accurate performance and financial information. Oversee the accurate maintenance of housing management systems and ensure records are complete, up to date and compliant with relevant requirements. Respond to and coordinate Member enquiries, customer complaints, escalated cases and complex housing enquiries within required timescales. Provide clear housing advice and guidance to residents regarding social housing, temporary accommodation, transfers and available housing options. Support emergency decants, transfers and rehousing arrangements , working closely with relevant internal teams and external partners. Prepare written reports, briefings and correspondence for senior managers, elected Members, solicitors and other stakeholders. Identify service improvements and develop initiatives to improve the efficiency and effectiveness of the allocations and lettings service. Build strong working relationships with residents, colleagues, Registered Providers, contractors, health and welfare services and other partner agencies. Ensure services are delivered fairly and inclusively, with particular consideration given to vulnerable residents and customers with additional needs . Support the training, development and induction of team members and contribute to continuous service improvement. Essential Experience & Knowledge: Proven experience working within social housing allocations and lettings . Strong knowledge of Housing Act 1996 Part VI and housing allocation legislation. Understanding of the Homelessness Reduction Act 2017 and relevant homelessness statutory guidance. Experience managing or supervising housing/allocations officers. Experience of managing housing registers, nominations, transfers, decants and lettings . Strong understanding of voids management and void turnaround performance . Experience working with Registered Providers / Housing Associations . Proven experience monitoring KPIs, performance targets and service standards . Experience handling complex customer enquiries, complaints and Members' enquiries . Strong knowledge of housing management systems and accurate case recording. Desirable Local authority or housing association experience. Experience using housing management systems such as Northgate, NEC, Civica, MRI or equivalent . Experience of working with Locata or other choice-based lettings systems . Knowledge of temporary accommodation and homelessness pathways. Experience contributing to housing policy or service improvement initiatives. Relevant housing qualification such as CIH or equivalent professional experience. You will be comfortable working in a fast-paced housing environment, managing complex allocations and lettings issues, interpreting legislation and making sound decisions. You will also need to demonstrate strong stakeholder management skills and the ability to work collaboratively across housing, repairs, voids, Registered Providers and other partner services. , APPLY NOW, If you have strong Senior Allocations, Lettings or Housing Register experience and are immediately available for a hybrid London assignment, we would be keen to hear from you.

Full time - site based in N12 Finchley - 9am to 6pm Managing a block of 91 flats reporting into the onsite Housing Officer. Tools and uniform provided . Caretaker responsibilities: Summary of Responsibilities and Personal Duties: Sweep and clean all internal and external areas on a scheduled and a reactive basis, including the safe use of appropriate equipment, chemicals, and materials. End of tenancy clean of individual flats (deep Clean) Remove fly-tipping, or other bulky items, from communal areas and dwellings to an appropriate area. Carry our general repairs such as light switch changing, changing light bulbs dealing with blocked drainage, mastic, grout, and changing door locks Carry out systematic checks on a scheduled or reactive basis, and sorting or reporting problems, including but not limited to litter bins, communal lighting, boiler and hot water issues, fire safety hazards and communal repairs Request and monitor repairs to communal areas, using appropriate means or by communicating with relevant managers or supervisors Identify and report any welfare or safeguarding concerns about residents Identify and report nuisance, anti-social behaviour or criminal behaviour Look after and use appropriate uniform, personal protective equipment and devices relevant to your role. Ensure high quality outcomes across all tasks, including the compliance with and standards. Carry out any other tasks as and when required.

Income Assistant Based in West London Temporary on going contract 24.56per hour Umbrella Job Purpose: To deliver an efficient and robust administrative function to the Rent Income Team within the General Needs Service and provide residential and non-residential rent collection services to all council tenants. To deliver services for residents including face-to-face, telephone, email and virtual communication while ensuring pace, confidentiality and empathy are provided. To collaborate with the Rent Income Officers, Area Tenancy Managers, Welfare Advisors and Income and Financial Inclusion Management Team to provide the best service possible for our residents. To ensure that council policies, performance standards and customer satisfaction requirements are met. Experience: At least a year's experience of working in a social housing environment in a similar or related role and in a management position. Knowledge of building / works contract specifications Ability to work with minimum supervision, show initiative and make sound decisions. Experience of specifying and developing management and performance reports to improve team performance. A good knowledge of residential leases and freehold transfers.

We are currently looking for an experienced Income Officer to join a busy Housing Management service. The role will focus on maximising rent collection, preventing the accumulation of arrears and supporting residents to sustain their tenancies through early intervention and effective income recovery. The successful candidate will manage rent accounts, negotiate repayment arrangements and progress arrears cases through the appropriate recovery and legal processes. This Income Officer position would suit someone with previous social housing income recovery experience and a strong understanding of rent arrears and welfare benefits. The Role Managing rent accounts and taking prompt action to prevent and recover rent arrears. Negotiating affordable repayment arrangements with tenants. Monitoring rent, parking and use and occupation accounts. Providing advice on housing and welfare benefits to maximise tenant income and entitlement. Supporting vulnerable tenants and making referrals to relevant support services. Preparing arrears cases for legal action, including court papers and possession proceedings. Attending court and representing the organisation in rent arrears and possession cases. Conducting tenant interviews and home visits relating to rent payments and arrears. Providing advice to new tenants on rent payments, benefits and debt management. Working with Housing Benefits, DWP, legal services and partner agencies to resolve cases. Key Requirements Previous experience working as an Income Officer or within rent income recovery in social housing. Strong knowledge of rent arrears recovery processes and procedures. Experience managing rent arrears caseloads and negotiating repayment arrangements. Experience preparing cases for court and progressing possession action. Knowledge of public sector housing and relevant housing issues. Understanding of housing and welfare benefits. Experience supporting vulnerable tenants to maximise income and sustain their tenancies. Experience maintaining accurate case records and working to income collection targets. What You Need to Do Now If you are interested in this Income Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this role matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Income Officers, Rent Income Officers, Income Recovery Officers and Rent Arrears Officers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Positive Employment is currently recruiting for a Income Officer for our client, a local government organisation based in Wembley, London. The successful post holder will deliver an efficient and robust administrative function to the Rent Income Team within the General Needs Service and provide residential and non-residential rent collection services to all council tenants. Deliver services for residents including face-to-face, telephone, email and virtual communication while ensuring pace, confidentiality and empathy are provided. Collaborate with the Rent Income Officers, Area Tenancy Managers, Welfare Advisors and Income and Financial Inclusion Management Team to provide the best service possible for our residents. This role is a temporary contract with an initial contract length of 3 months with the possibility to extend. This role is hybrid working. Duties and Responsibilities but not limited to: Collaborate with the Rent Income Team to provide a robust duty rota and answer queries at reception regarding tenant rent accounts and arrears; re-directing calls and enquiries where necessary to officers. Deal with tenant enquiries by providing rent account balances and making repayment arrangements on non-complex arrears cases, managing difficult and sensitive conversations or complaints in a balanced, tactful and diplomatic manner. Monitor and reduce former tenant rent accounts and sundry debt accounts, taking prompt action to prevent the accumulation of debt and recommending non-recoverable debts for write off. Be fully conversant with the relevant legislative and statutory requirements and the organisation's key policies and procedures pertaining to a range of services, but in particular rent collection; Be able to explain these to tenants in plain English and without technical jargon. Setting up direct debits, taking rent payments over the telephone, ordering rent cards and rent statements for council tenants. Routing all post items, emails, tasks, etc received into Rent Income CRM queue to individual officers and managers for further action. Verify rent and service charges on the Universal Credit portal and sending out standard notification letters to all new Universal Credit applicants Manage, monitor and maintain all parking and storage accounts including rent collection, enforcement and recovery action. To help prepare court application papers using claims online systems as required Collect low level arrears on residential rent accounts as directed by the Income Manager. Collate the relevant data for Freedom of Information and Subject Access request, or any other requests, to ensure timeliness of response. Search for unallocated rent payments in the council's Sundry Account to be transferred to appropriate rent account. Take part and deliver project work when required. Develop and maintain appropriate administrative and support systems. Input, maintain and assist in the collation of data and administration of applications. Make payment agreements within strict constraints set out by the Income Manager. Organise team meetings including writing minutes. Provide a caring and professional customer experience at point of contact. To provide advice on housing and other welfare benefits to tenants, assisting them in maximising income and benefit entitlement. Personal Requirements: Understanding of social housing and delivering services to residents including key legislation and an understanding of the wider services. Understanding landlord obligations from a safeguarding context. Chartered Institute of Housing qualification at level 3 and above or equivalent experience in housing management. GCSE pass in English and maths or comparable/equivalent qualifications. Some knowledge of the Housing Acts, Landlord and Tenant Acts and the Commonhold and Leasehold Reform Act and how they relate to public sector leasehold management and service charges. Working Hours: 36hrs / Monday - Friday Pay: £24.56 per hr Please note this role is within the scope of IR35.

Housing Officer Our vision is to create communities where everyone has a safe home in a place where they're proud to live. We're big and we're local. Residents are at the heart of all we do and we use our size to influence positive change in the areas where we operate. It's also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, you'll embrace our Values to inspire others as well as yourself to be • Honest • Efficient • Accountable • Respectful • Trusted You'll demonstrate our HEART values in your behaviours. You'll: • Be authentic, open and transparent in your actions and words • Believe that by working together we accomplish more, and work hard every day to improve services, efficiency and value for money. • Take responsibility for delivering excellence and own your own actions. • Embrace difference, and put our residents, colleagues and our partners are at the heart of all you do. • Do what you say you will and be relied upon to keep your promises. And, of course, show commitment to our approach to Equality Diversity & Inclusion, Health & Safety, Compliance and Code of Conduct policies and practices within Southern Housing. The role The regional housing teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes. You will be responsible for supporting tenants through the tenancy. Being professionally curious every day and for ensuring we know who our residents are. And taking action to ensure their wellbeing, welfare and health and safety are addressed. You'll deliver a great service, excellent housing advice and support. You'll be empathetic, polite, courteous, and hard working as well as proactively resolving issues when you find them, in a safe and efficient manner. You will take ownership and responsibility for delivering a variety of housing management tasks, to consistently meet KPI's and operational targets. Collaboration with internal teams will be essential in your role, as you work together to improve resident satisfaction and ensure a seamless and integrated approach to service delivery. You will work with the Area Housing Manager to maintain external relationships with key partners including the Local Authorities, statutory and voluntary agencies. You will deliver a service in line with policy and procedures and to agreed performance standards. The location You will work from a main office or hub and will spend much of your time out on site, visiting estates and seeing residents in their homes. You can work in a hybrid way, making use of our hubs, estate and scheme offices and some of the week working from home subject to business need. What you'll be doing: • Provide an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks. • Settle residents into their new homes and visit residents on a regular targeted and proactive basis, ensuring tenancy conditions are met and properties are maintained to a good standard. • Complete welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners. • Work proactively with customers, manging expectations, to ensure they're able to have successful tenancies and have a positive view of their environment and landlord. Managing complex cases through to completion • Carry out pre-void inspections and viewings. Work with lettings and contract services colleagues to ensure the turnaround of vacant homes are within agreed key performance indicators. • Support with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold. Explore solutions such as good neighbour agreements, mediation, and non-legal interventions. • Attend court and prepare contracts, notices and legal papers on tenancy breach issue. • Attend multi-agency partnership meetings • Support our safeguarding obligations by applying professional curiosity and reporting concerns to the specialist teams. • Support and collaborate with colleagues who deal with tenancy fraud. • Prevent non-essential visits by offering a comprehensive, responsive, high quality housing management service using alternative methods of contact. • Provide a holistic approach to resident contact, identify opportunities to carrying out tasks on behalf of other teams, and/or support residents into services to improve health and wellbeing, employment, education and training. • Ensure residents are safe in their homes, working with other teams to provide access to resident's homes as required. Ensure FRA actions are completed and carrying out PEEPS and PCFRA's as required. • Carrying out a programme of tenancy audits so we know who our residents are and identifying support needs. • Assist the income management team in ensuring rental and service charge income is maximised and recovered. • Work in conjunction with the Risk Management framework, encompassing Health and Safety, Data Protection and demonstrate effective controls and compliance with all statutory, regulatory and policy requirements relating to the management of the business. • You'll maintain a detailed knowledge of current legislation, available technology, data protection changes, regulatory framework, and best practice, understanding the implications this has on service, where there are specific service/financial implications. What you'll need: Knowledge and experience • Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement. • Proven experience of following processes, using initiative, and delivering excellent customer service.

About the Role The client is seeking an experienced Income Officer (Court) to join the Housing Resident Services Division on a temporary basis to provide maternity leave cover. This role is responsible for managing rent arrears, maximising rental income, supporting residents to sustain their tenancies, and representing the Council in county court possession proceedings. The successful candidate will have extensive experience in income recovery, court representation, tenancy sustainment, and welfare advice within a social housing or local authority environment. Key Responsibilities Manage a caseload of rent arrears accounts. Maximise rental income and prevent tenancy failure. Represent the Council in County Court possession hearings. Prepare legal documentation and maintain accurate case records. Visit tenants and provide income maximisation and welfare advice. Work with Housing Benefit, DWP, Social Services, and internal teams to resolve tenancy issues. Attend evictions when required. Meet income recovery and customer service targets. Essential Requirements Experience managing rent arrears within a local authority or social housing environment. Strong knowledge of income recovery legislation and tenancy enforcement procedures. Proven experience representing landlords in County Court possession proceedings. Experience preparing legal documentation relating to rent arrears cases. Excellent negotiation, communication, and customer service skills. Ability to support vulnerable residents and promote tenancy sustainment. Experience working with Housing Benefit, DWP, Social Services, and other partner agencies. Strong organisational skills with the ability to manage a busy caseload and meet deadlines. Confident using housing management and case management systems.