Are you an experienced housing professional with strong research, project and report-writing skills? A local authority in Warwickshire is looking for a Project Officer to support several important housing service reviews. This is more than an administrative role and will require someone who can work independently, develop ideas, assess options and contribute to recommendations. Working under the direction of the Housing Services Manager, you will support reviews of Independent Living Services, Lifeline and Out of Hours provision, rents and service charges, tenancy terms and the redesignation of housing stock. You will also assist with establishing a service level agreement with another local authority for the delivery of property management services. Key responsibilities will include preparing project briefs, plans, risk registers, option appraisals and specifications. You will research service delivery options, contribute to costings and feasibility assessments, support tenant consultation events and prepare reports and data for senior officers, elected members and contractors. You will also help update policies and procedures, introduce new ways of working and provide information or training to internal teams. Applicants should have experience within social housing, ideally in a local authority environment. Knowledge of independent living services would be particularly desirable. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Aug 12, 2026
Contractor
Are you an experienced housing professional with strong research, project and report-writing skills? A local authority in Warwickshire is looking for a Project Officer to support several important housing service reviews. This is more than an administrative role and will require someone who can work independently, develop ideas, assess options and contribute to recommendations. Working under the direction of the Housing Services Manager, you will support reviews of Independent Living Services, Lifeline and Out of Hours provision, rents and service charges, tenancy terms and the redesignation of housing stock. You will also assist with establishing a service level agreement with another local authority for the delivery of property management services. Key responsibilities will include preparing project briefs, plans, risk registers, option appraisals and specifications. You will research service delivery options, contribute to costings and feasibility assessments, support tenant consultation events and prepare reports and data for senior officers, elected members and contractors. You will also help update policies and procedures, introduce new ways of working and provide information or training to internal teams. Applicants should have experience within social housing, ideally in a local authority environment. Knowledge of independent living services would be particularly desirable. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Marks Consulting Partners are currently looking for an Assessment Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Assessing housing applications to determine eligibility, housing need and statutory duties Carrying out detailed housing assessments in line with the Housing Act 1996 and the Homelessness Reduction Act 2017 Making decisions on homelessness applications, including eligibility, priority need, intentional homelessness and local connection Completing Section 184 decision letters and ensuring all decisions are legally compliant and robust Providing housing advice and guidance to applicants on their housing options and statutory rights Identifying prevention and relief opportunities to reduce homelessness wherever possible Managing a varied caseload, ensuring statutory deadlines and performance targets are achieved Liaising with Housing Options, Temporary Accommodation, Allocations and external agencies to deliver effective housing solutions Working with vulnerable households, safeguarding concerns and complex cases requiring multi-agency support Maintaining accurate records and updating housing management systems Responding to enquiries, complaints and requests for reviews in a professional and timely manner What You Will Need Experience working as an Assessment Officer, Housing Needs Officer or Housing Options Officer within a Local Authority Strong knowledge of the Housing Act 1996 Part VII and the Homelessness Reduction Act 2017 Experience assessing homelessness applications and making legally robust decisions Experience producing Section 184 decision letters Strong understanding of homelessness legislation, Code of Guidance and relevant case law Ability to manage a high-volume caseload within a target-driven environment Excellent communication and interviewing skills Experience working with vulnerable households and safeguarding issues Experience using housing management systems such as NEC, Jigsaw, Locata or similar
Aug 12, 2026
Contractor
Marks Consulting Partners are currently looking for an Assessment Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Assessing housing applications to determine eligibility, housing need and statutory duties Carrying out detailed housing assessments in line with the Housing Act 1996 and the Homelessness Reduction Act 2017 Making decisions on homelessness applications, including eligibility, priority need, intentional homelessness and local connection Completing Section 184 decision letters and ensuring all decisions are legally compliant and robust Providing housing advice and guidance to applicants on their housing options and statutory rights Identifying prevention and relief opportunities to reduce homelessness wherever possible Managing a varied caseload, ensuring statutory deadlines and performance targets are achieved Liaising with Housing Options, Temporary Accommodation, Allocations and external agencies to deliver effective housing solutions Working with vulnerable households, safeguarding concerns and complex cases requiring multi-agency support Maintaining accurate records and updating housing management systems Responding to enquiries, complaints and requests for reviews in a professional and timely manner What You Will Need Experience working as an Assessment Officer, Housing Needs Officer or Housing Options Officer within a Local Authority Strong knowledge of the Housing Act 1996 Part VII and the Homelessness Reduction Act 2017 Experience assessing homelessness applications and making legally robust decisions Experience producing Section 184 decision letters Strong understanding of homelessness legislation, Code of Guidance and relevant case law Ability to manage a high-volume caseload within a target-driven environment Excellent communication and interviewing skills Experience working with vulnerable households and safeguarding issues Experience using housing management systems such as NEC, Jigsaw, Locata or similar
Spencer Clarke Group are seeking a Housing Solutions Officer for a local authority in East London. In this role, you will provide housing advice, assess housing needs and help residents secure suitable accommodation. Duties: Assess residents' housing needs and circumstances, identifying appropriate housing solutions. Provide clear and accurate advice on housing options, homelessness and tenancy matters. Manage a caseload, ensuring cases are progressed effectively and within required timescales. Liaise with internal teams and external agencies to secure suitable accommodation and support for residents. Qualifications and Experience: Experience working within a housing, homelessness or local authority environment. Experience assessing housing needs and providing housing advice to residents. Experience managing a caseload and maintaining accurate case records. Experience working with vulnerable customers and partner agencies to achieve housing outcomes. What's on offer: Salary: 30ph+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Aug 12, 2026
Contractor
Spencer Clarke Group are seeking a Housing Solutions Officer for a local authority in East London. In this role, you will provide housing advice, assess housing needs and help residents secure suitable accommodation. Duties: Assess residents' housing needs and circumstances, identifying appropriate housing solutions. Provide clear and accurate advice on housing options, homelessness and tenancy matters. Manage a caseload, ensuring cases are progressed effectively and within required timescales. Liaise with internal teams and external agencies to secure suitable accommodation and support for residents. Qualifications and Experience: Experience working within a housing, homelessness or local authority environment. Experience assessing housing needs and providing housing advice to residents. Experience managing a caseload and maintaining accurate case records. Experience working with vulnerable customers and partner agencies to achieve housing outcomes. What's on offer: Salary: 30ph+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Waltham Forest are currently looking for an Interim Project Manager for Housing Delivery and Capital Projects. 400 per day. Inside IR35. Hybrid working Mon-Wed onsite. Role Overview: As a Senior Project Manager within Capital Delivery, you will lead the successful delivery of complex and high-profile development projects that support the Council's regeneration, growth and placemaking ambitions. Managing projects from inception through to completion, you will be responsible for overseeing all aspects of delivery including business case development, procurement, planning, design, stakeholder engagement, construction and handover. Working across a diverse portfolio of residential, mixed-use, education, commercial and community infrastructure schemes, you will ensure projects are delivered safely, on time, within budget and to the highest quality standards. The role requires strong leadership and relationship management skills, with responsibility for coordinating multidisciplinary project teams, consultants, contractors and key stakeholders. You will act as the Council's client representative, providing professional advice to senior leadership, elected Members and partner organisations, while managing risk, governance, financial performance and contractual obligations. As part of a high-performing Capital Delivery team, you will play a key role in delivering projects that create lasting social, economic and environmental benefits for residents and contribute to the long-term transformation of places across the borough. Key Responsibilities To lead the end-to-end delivery of complex capital projects from RIBA Stage 0 through to completion and handover. Projects vary from new build to refurbishments including housing, mixed-use, commercial and community infrastructures To manage allocated professional staff and commissioned consultants to provide the appropriate range of property-related professional services and to procure the design and construction elements of construction related services for property projects Lead procurement activties in accordance with the Council's Contract Procedure Rules and Public Contract Regulations. Act as Employer's Agent, Contract Administrator or Client Representative if applicable and where appropriate. Oversee project budgets and commercial performance, ensuring effective cost management, value for money and alignment with approved funding and investment objectives. Build and maintain productive relationships with elected Members, senior officers, development partners, statutory agencies and community stakeholders, ensuring projects reflect both strategic priorities and local needs. Identify, manage and mitigate project risks and issues, developing solutions to complex challenges while maintaining delivery momentum. Prepare and present high-quality reports, business cases and briefing papers for senior leadership, boards, committees and Cabinet decision-making. Provide professional advice to senior officers, elected members and project teams. Promote collaborative working and continuous improvement across the Capital Delivery service.
Aug 12, 2026
Contractor
Waltham Forest are currently looking for an Interim Project Manager for Housing Delivery and Capital Projects. 400 per day. Inside IR35. Hybrid working Mon-Wed onsite. Role Overview: As a Senior Project Manager within Capital Delivery, you will lead the successful delivery of complex and high-profile development projects that support the Council's regeneration, growth and placemaking ambitions. Managing projects from inception through to completion, you will be responsible for overseeing all aspects of delivery including business case development, procurement, planning, design, stakeholder engagement, construction and handover. Working across a diverse portfolio of residential, mixed-use, education, commercial and community infrastructure schemes, you will ensure projects are delivered safely, on time, within budget and to the highest quality standards. The role requires strong leadership and relationship management skills, with responsibility for coordinating multidisciplinary project teams, consultants, contractors and key stakeholders. You will act as the Council's client representative, providing professional advice to senior leadership, elected Members and partner organisations, while managing risk, governance, financial performance and contractual obligations. As part of a high-performing Capital Delivery team, you will play a key role in delivering projects that create lasting social, economic and environmental benefits for residents and contribute to the long-term transformation of places across the borough. Key Responsibilities To lead the end-to-end delivery of complex capital projects from RIBA Stage 0 through to completion and handover. Projects vary from new build to refurbishments including housing, mixed-use, commercial and community infrastructures To manage allocated professional staff and commissioned consultants to provide the appropriate range of property-related professional services and to procure the design and construction elements of construction related services for property projects Lead procurement activties in accordance with the Council's Contract Procedure Rules and Public Contract Regulations. Act as Employer's Agent, Contract Administrator or Client Representative if applicable and where appropriate. Oversee project budgets and commercial performance, ensuring effective cost management, value for money and alignment with approved funding and investment objectives. Build and maintain productive relationships with elected Members, senior officers, development partners, statutory agencies and community stakeholders, ensuring projects reflect both strategic priorities and local needs. Identify, manage and mitigate project risks and issues, developing solutions to complex challenges while maintaining delivery momentum. Prepare and present high-quality reports, business cases and briefing papers for senior leadership, boards, committees and Cabinet decision-making. Provide professional advice to senior officers, elected members and project teams. Promote collaborative working and continuous improvement across the Capital Delivery service.
Join a growing social housing provider in Wales as a Fire Safety Team Leader, leading a dedicated fire safety team across a diverse portfolio of residential and commercial properties. This is an excellent opportunity to join an organisation that is investing in compliance and resident safety following a major merger, while benefiting from a flexible SMART working arrangement. You'll be joining during an exciting period of growth and change, leading an established team to deliver high standards of fire safety compliance across a varied property portfolio including domestic housing, commercial units and complex buildings. I'd love to see CVs from anyone who has worked as a Fire Safety Team Leader, Fire Safety Manager, Fire Risk Assessor, Fire Safety Officer, Fire Compliance Manager, or in a similar related role. As a Fire Safety Team Leader, you will be: Leading a team of Fire Safety Technicians and Fire Safety Electrical Engineers Managing fire safety compliance across domestic and commercial properties Overseeing fire risk assessment programmes and ensuring remedial actions are completed within statutory timescales Coordinating contractors and managing fire safety projects Carrying out site inspections and maintaining compliance records Supporting the Fire Safety Manager and deputising when required Driving continuous improvement across fire safety processes and procedures I'd love to speak to anyone who has: A relevant fire safety qualification such as NEBOSH Fire, Level 4 Certificate in Fire Risk Assessment Previous experience managing fire safety compliance within social housing or a similar property environment A strong understanding of the Regulatory Reform (Fire Safety) Order 2005 Experience reviewing Fire Risk Assessments and managing remedial actions A full UK driving licence and access to a vehicle for business travel The Fire Safety Team Leader role is offering the following benefits: 45,000 - 46,500 salary SMART hybrid working with a mix of home, office and site-based working Enhanced annual leave starting at 25 days plus bank holidays, increasing with service Excellent pension scheme with generous employer contributions Private medical insurance options Electric vehicle scheme Cycle to Work scheme Health cash plan Women's health support Professional membership support Enhanced maternity, paternity and adoption benefits Excellent work-life balance with flexible working arrangements Excellent long-term career progression opportunities If this Fire Safety Team Leader role sounds like something you'd be interested in, apply now or contact Lexie on (phone number removed) .
Aug 12, 2026
Full time
Join a growing social housing provider in Wales as a Fire Safety Team Leader, leading a dedicated fire safety team across a diverse portfolio of residential and commercial properties. This is an excellent opportunity to join an organisation that is investing in compliance and resident safety following a major merger, while benefiting from a flexible SMART working arrangement. You'll be joining during an exciting period of growth and change, leading an established team to deliver high standards of fire safety compliance across a varied property portfolio including domestic housing, commercial units and complex buildings. I'd love to see CVs from anyone who has worked as a Fire Safety Team Leader, Fire Safety Manager, Fire Risk Assessor, Fire Safety Officer, Fire Compliance Manager, or in a similar related role. As a Fire Safety Team Leader, you will be: Leading a team of Fire Safety Technicians and Fire Safety Electrical Engineers Managing fire safety compliance across domestic and commercial properties Overseeing fire risk assessment programmes and ensuring remedial actions are completed within statutory timescales Coordinating contractors and managing fire safety projects Carrying out site inspections and maintaining compliance records Supporting the Fire Safety Manager and deputising when required Driving continuous improvement across fire safety processes and procedures I'd love to speak to anyone who has: A relevant fire safety qualification such as NEBOSH Fire, Level 4 Certificate in Fire Risk Assessment Previous experience managing fire safety compliance within social housing or a similar property environment A strong understanding of the Regulatory Reform (Fire Safety) Order 2005 Experience reviewing Fire Risk Assessments and managing remedial actions A full UK driving licence and access to a vehicle for business travel The Fire Safety Team Leader role is offering the following benefits: 45,000 - 46,500 salary SMART hybrid working with a mix of home, office and site-based working Enhanced annual leave starting at 25 days plus bank holidays, increasing with service Excellent pension scheme with generous employer contributions Private medical insurance options Electric vehicle scheme Cycle to Work scheme Health cash plan Women's health support Professional membership support Enhanced maternity, paternity and adoption benefits Excellent work-life balance with flexible working arrangements Excellent long-term career progression opportunities If this Fire Safety Team Leader role sounds like something you'd be interested in, apply now or contact Lexie on (phone number removed) .
Qualified Social Worker, Front Door Team, Salford Council Pay rate to £32.55 per hour Contract role Vitalis are recruiting for experienced Social Worker to work in a Transitions Team in Salford Council.Salford is proud of its integrated health and social care partnership and is entering an exciting period of transformation. To support this ambitious programme and continue delivering high-quality services for our residents, we are looking for experienced and motivated Advanced Social Work Practitioners to join our Front Door Services.This is an exciting opportunity to work across both our: Early Help Team Safeguarding Team Working across both Early Help and Safeguarding, you will be instrumental in providing timely, proportionate interventions that promote independence and wellbeing. Using a strengths-based approach, you will support adults to delay, reduce, or prevent the need for ongoing formal services, while ensuring people remain safe, empowered, and at the centre of decision-making, achieving the outcomes that are most important to them. Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on or for more information.
Aug 12, 2026
Contractor
Qualified Social Worker, Front Door Team, Salford Council Pay rate to £32.55 per hour Contract role Vitalis are recruiting for experienced Social Worker to work in a Transitions Team in Salford Council.Salford is proud of its integrated health and social care partnership and is entering an exciting period of transformation. To support this ambitious programme and continue delivering high-quality services for our residents, we are looking for experienced and motivated Advanced Social Work Practitioners to join our Front Door Services.This is an exciting opportunity to work across both our: Early Help Team Safeguarding Team Working across both Early Help and Safeguarding, you will be instrumental in providing timely, proportionate interventions that promote independence and wellbeing. Using a strengths-based approach, you will support adults to delay, reduce, or prevent the need for ongoing formal services, while ensuring people remain safe, empowered, and at the centre of decision-making, achieving the outcomes that are most important to them. Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities! Contact me on or for more information.
We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities. Location: London Contract: Temporary Pay Rate: £30.00 - £31.70 per hour PAYE 300 per day Umbrella Working Pattern: Hybrid Reporting to the Head of Housing , you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch. This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement. Key Responsibilities As Neighbourhood Manager, you will: Lead and manage a team delivering high-quality neighbourhood and tenancy management services . Ensure excellent customer service and resident satisfaction across homes. Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement . Manage complex tenancy cases , including enforcement action , legal proceedings and possession cases where required. Ensure compliance with housing legislation , council policies and the Regulator of Social Housing Consumer Standards. Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary. Lead estate inspections , identify environmental improvements and work with internal teams to resolve issues. Manage voids, tenancy sign-ups and allocations to minimise turnaround times. Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales. Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations. Produce performance reports and provide updates to senior management. Support service transformation and continuous improvement initiatives across the Housing Service. Essential Experience Experience managing neighbourhood or housing management services within a Local Authority or Housing Association. Strong knowledge of tenancy management, neighbourhood management and housing legislation. Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues. Proven experience leading, motivating and developing high-performing teams. Strong understanding of estate management and resident engagement. Experience managing complaints and improving customer satisfaction. Ability to interpret housing legislation and ensure regulatory compliance. Excellent communication, negotiation and stakeholder management skills. Strong report writing, analytical and organisational skills. Experience working within a performance-driven environment. Key Skills Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management Qualifications Degree or equivalent professional experience. Level 4 Housing Qualification (or willingness to work towards one) is desirable. Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough. If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!
Aug 12, 2026
Full time
We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities. Location: London Contract: Temporary Pay Rate: £30.00 - £31.70 per hour PAYE 300 per day Umbrella Working Pattern: Hybrid Reporting to the Head of Housing , you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch. This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement. Key Responsibilities As Neighbourhood Manager, you will: Lead and manage a team delivering high-quality neighbourhood and tenancy management services . Ensure excellent customer service and resident satisfaction across homes. Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement . Manage complex tenancy cases , including enforcement action , legal proceedings and possession cases where required. Ensure compliance with housing legislation , council policies and the Regulator of Social Housing Consumer Standards. Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary. Lead estate inspections , identify environmental improvements and work with internal teams to resolve issues. Manage voids, tenancy sign-ups and allocations to minimise turnaround times. Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales. Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations. Produce performance reports and provide updates to senior management. Support service transformation and continuous improvement initiatives across the Housing Service. Essential Experience Experience managing neighbourhood or housing management services within a Local Authority or Housing Association. Strong knowledge of tenancy management, neighbourhood management and housing legislation. Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues. Proven experience leading, motivating and developing high-performing teams. Strong understanding of estate management and resident engagement. Experience managing complaints and improving customer satisfaction. Ability to interpret housing legislation and ensure regulatory compliance. Excellent communication, negotiation and stakeholder management skills. Strong report writing, analytical and organisational skills. Experience working within a performance-driven environment. Key Skills Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management Qualifications Degree or equivalent professional experience. Level 4 Housing Qualification (or willingness to work towards one) is desirable. Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough. If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!
Summary: Temporary Rent Income Recovery Officer role paying £22.84 per hour via an umbrella, based in Sutton, supporting former tenants with arrears recovery within a busy housing service. About the Role We are recruiting an experienced Rent Income Recovery Officer to join a busy housing service temporarily. This role is ideal for someone with strong social housing income recovery experience who can confidently manage former-tenant arrears, trace customers, negotiate repayment arrangements, and support effective debt recovery from day one. You will help protect rental income, improve performance, and ensure that former-tenant debt is handled professionally, sensitively, and in line with agreed procedures. Key Responsibilities In this role, you will: Recover former tenant rent arrears, court costs, void recharges, and responsive repairs recharges. Trace former tenants and negotiate realistic repayment arrangements. Monitor caseload performance and produce monthly recovery information. Work with internal teams and external agencies to support successful recovery outcomes. Use housing management and corporate systems accurately and confidently. About You We are looking for a proactive and resilient income recovery professional who can balance firm debt recovery with empathy, excellent customer care and sound judgement. At least 2 years' recent experience in social housing income recovery. Experience recovering former tenant arrears, court costs, void recharges, or repairs recharges. Good knowledge of welfare benefits, Universal Credit and income recovery procedures. Strong communication skills and the ability to work sensitively with vulnerable or distressed customers. Confident in managing your own workload, meeting deadlines, and working with minimal supervision. Proficient ICT skills, including experience using housing or corporate systems. Why Apply? Immediate temporary opportunity within a busy housing service. Competitive umbrella rate of £22.84 per hour. Opportunity to make a direct impact on income recovery and service performance. Three-month assignment with potential for extension based on performance. Compliance Requirements Appointment is subject to a satisfactory Enhanced DBS disclosure. Willingness to complete mandatory Right to Work checks as part of the pre-screening process. Apply now if you are an experienced Rent Income Recovery Officer ready to make an immediate impact. Diamond Blaque is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates.
Aug 12, 2026
Contractor
Summary: Temporary Rent Income Recovery Officer role paying £22.84 per hour via an umbrella, based in Sutton, supporting former tenants with arrears recovery within a busy housing service. About the Role We are recruiting an experienced Rent Income Recovery Officer to join a busy housing service temporarily. This role is ideal for someone with strong social housing income recovery experience who can confidently manage former-tenant arrears, trace customers, negotiate repayment arrangements, and support effective debt recovery from day one. You will help protect rental income, improve performance, and ensure that former-tenant debt is handled professionally, sensitively, and in line with agreed procedures. Key Responsibilities In this role, you will: Recover former tenant rent arrears, court costs, void recharges, and responsive repairs recharges. Trace former tenants and negotiate realistic repayment arrangements. Monitor caseload performance and produce monthly recovery information. Work with internal teams and external agencies to support successful recovery outcomes. Use housing management and corporate systems accurately and confidently. About You We are looking for a proactive and resilient income recovery professional who can balance firm debt recovery with empathy, excellent customer care and sound judgement. At least 2 years' recent experience in social housing income recovery. Experience recovering former tenant arrears, court costs, void recharges, or repairs recharges. Good knowledge of welfare benefits, Universal Credit and income recovery procedures. Strong communication skills and the ability to work sensitively with vulnerable or distressed customers. Confident in managing your own workload, meeting deadlines, and working with minimal supervision. Proficient ICT skills, including experience using housing or corporate systems. Why Apply? Immediate temporary opportunity within a busy housing service. Competitive umbrella rate of £22.84 per hour. Opportunity to make a direct impact on income recovery and service performance. Three-month assignment with potential for extension based on performance. Compliance Requirements Appointment is subject to a satisfactory Enhanced DBS disclosure. Willingness to complete mandatory Right to Work checks as part of the pre-screening process. Apply now if you are an experienced Rent Income Recovery Officer ready to make an immediate impact. Diamond Blaque is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates.
Location: Lewisham, London Employment Type: Permanent Hours: Full-time, 5 days per week Salary: 32,000 per annum Car Allowance: 4,500 per annum Driving Licence: Full UK Driving Licence required About the Role We are looking for an experienced and motivated Resident Liaison Officer (RLO) to join our team on a permanent basis, covering projects across Lewisham . As a Resident Liaison Officer, you will be the key point of contact between residents, the client, contractors, and site teams. You will play an important role in ensuring residents are kept informed, supported, and treated with professionalism throughout the delivery of works. This is a customer-focused role requiring someone who is confident communicating with a wide range of residents, able to resolve issues effectively, and comfortable working across multiple sites. Key Responsibilities Act as the main point of contact for residents throughout the works. Build and maintain positive relationships with residents, tenants, leaseholders, clients, and site teams. Provide residents with clear and timely information regarding planned and ongoing works. Carry out resident visits, introductions, consultations, and welfare checks where required. Manage resident queries, concerns, and complaints professionally and efficiently. Liaise closely with site managers and operational teams to resolve resident issues. Arrange and manage access to properties, helping to minimise delays and aborted appointments. Identify vulnerable residents and ensure appropriate support and communication are provided. Keep accurate records of resident communications, appointments, complaints, access arrangements, and feedback. Assist with resident meetings, newsletters, letters, surveys, and other engagement activities. Ensure residents are informed of changes to programmes, works, or access arrangements. Monitor resident satisfaction and obtain feedback throughout the project. Escalate issues appropriately and ensure complaints are dealt with in line with company and client procedures. Work collaboratively with clients, subcontractors, housing teams, site management, and other stakeholders. Promote a positive customer experience and maintain high standards of professionalism at all times. About You We are looking for someone who is: Experienced in a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer , or similar customer-facing position. Ideally experienced within construction, social housing, refurbishment, planned maintenance, or property services . Confident communicating with residents from a wide range of backgrounds. Professional, approachable, and empathetic. Organised and able to manage multiple priorities. Proactive and able to resolve problems effectively. Confident dealing with complaints and potentially challenging situations. Comfortable working independently while also being part of a wider project team. IT literate and able to maintain accurate records. In possession of a full UK driving licence and able to travel across Lewisham and surrounding areas. Package 32,000 basic salary 4,500 annual car allowance Permanent contract 5 days per week Work covering Lewisham and surrounding areas Full UK driving licence required
Aug 12, 2026
Full time
Location: Lewisham, London Employment Type: Permanent Hours: Full-time, 5 days per week Salary: 32,000 per annum Car Allowance: 4,500 per annum Driving Licence: Full UK Driving Licence required About the Role We are looking for an experienced and motivated Resident Liaison Officer (RLO) to join our team on a permanent basis, covering projects across Lewisham . As a Resident Liaison Officer, you will be the key point of contact between residents, the client, contractors, and site teams. You will play an important role in ensuring residents are kept informed, supported, and treated with professionalism throughout the delivery of works. This is a customer-focused role requiring someone who is confident communicating with a wide range of residents, able to resolve issues effectively, and comfortable working across multiple sites. Key Responsibilities Act as the main point of contact for residents throughout the works. Build and maintain positive relationships with residents, tenants, leaseholders, clients, and site teams. Provide residents with clear and timely information regarding planned and ongoing works. Carry out resident visits, introductions, consultations, and welfare checks where required. Manage resident queries, concerns, and complaints professionally and efficiently. Liaise closely with site managers and operational teams to resolve resident issues. Arrange and manage access to properties, helping to minimise delays and aborted appointments. Identify vulnerable residents and ensure appropriate support and communication are provided. Keep accurate records of resident communications, appointments, complaints, access arrangements, and feedback. Assist with resident meetings, newsletters, letters, surveys, and other engagement activities. Ensure residents are informed of changes to programmes, works, or access arrangements. Monitor resident satisfaction and obtain feedback throughout the project. Escalate issues appropriately and ensure complaints are dealt with in line with company and client procedures. Work collaboratively with clients, subcontractors, housing teams, site management, and other stakeholders. Promote a positive customer experience and maintain high standards of professionalism at all times. About You We are looking for someone who is: Experienced in a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer , or similar customer-facing position. Ideally experienced within construction, social housing, refurbishment, planned maintenance, or property services . Confident communicating with residents from a wide range of backgrounds. Professional, approachable, and empathetic. Organised and able to manage multiple priorities. Proactive and able to resolve problems effectively. Confident dealing with complaints and potentially challenging situations. Comfortable working independently while also being part of a wider project team. IT literate and able to maintain accurate records. In possession of a full UK driving licence and able to travel across Lewisham and surrounding areas. Package 32,000 basic salary 4,500 annual car allowance Permanent contract 5 days per week Work covering Lewisham and surrounding areas Full UK driving licence required
Homelessness Prevention & Solutions Officer Location: North West London Rate: 28.00 per hour (Umbrella) Contract: 6 Months Working Pattern: Full Time Working Arrangement: Hybrid We are currently recruiting for an experienced Homelessness Prevention & Solutions Officer to join a busy Housing Needs team in North West London. This is an excellent opportunity for a housing professional with experience in homelessness prevention, housing options, and statutory homelessness assessments to make a real difference to residents facing housing difficulties. Key Responsibilities Deliver the Council's statutory duties to prevent and relieve homelessness under the Housing Act 1996 and Homelessness Reduction Act 2017. Manage a caseload of households threatened with homelessness or currently homeless. Conduct homelessness assessments and determine appropriate housing duties. Develop and review Personalised Housing Plans (PHPs). Negotiate with landlords, agents, family members, and other parties to prevent homelessness and sustain accommodation. Explore a range of housing options including private rented sector accommodation, supported housing, and alternative housing solutions. Support households to secure and sustain suitable accommodation. Provide advice and assistance on housing rights, homelessness legislation, welfare benefits, and tenancy sustainment. Prepare detailed case records, decision letters, and statutory documentation. Manage complex homelessness cases, including those subject to legal challenge, judicial review, and Ombudsman enquiries. Requirements Previous experience working within Homelessness Prevention, Housing Options, or Housing Needs. Strong knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, and associated legislation. Experience conducting statutory homelessness assessments and issuing housing decisions. Ability to manage complex and sensitive cases. Excellent negotiation, communication, and problem-solving skills. Experience working within a Local Authority housing environment is highly desirable. Knowledge of welfare benefits, tenancy sustainment, and housing pathways. If you have experience in homelessness prevention and housing options and are looking for your next contract opportunity, we would like to hear from you.
Aug 12, 2026
Seasonal
Homelessness Prevention & Solutions Officer Location: North West London Rate: 28.00 per hour (Umbrella) Contract: 6 Months Working Pattern: Full Time Working Arrangement: Hybrid We are currently recruiting for an experienced Homelessness Prevention & Solutions Officer to join a busy Housing Needs team in North West London. This is an excellent opportunity for a housing professional with experience in homelessness prevention, housing options, and statutory homelessness assessments to make a real difference to residents facing housing difficulties. Key Responsibilities Deliver the Council's statutory duties to prevent and relieve homelessness under the Housing Act 1996 and Homelessness Reduction Act 2017. Manage a caseload of households threatened with homelessness or currently homeless. Conduct homelessness assessments and determine appropriate housing duties. Develop and review Personalised Housing Plans (PHPs). Negotiate with landlords, agents, family members, and other parties to prevent homelessness and sustain accommodation. Explore a range of housing options including private rented sector accommodation, supported housing, and alternative housing solutions. Support households to secure and sustain suitable accommodation. Provide advice and assistance on housing rights, homelessness legislation, welfare benefits, and tenancy sustainment. Prepare detailed case records, decision letters, and statutory documentation. Manage complex homelessness cases, including those subject to legal challenge, judicial review, and Ombudsman enquiries. Requirements Previous experience working within Homelessness Prevention, Housing Options, or Housing Needs. Strong knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, and associated legislation. Experience conducting statutory homelessness assessments and issuing housing decisions. Ability to manage complex and sensitive cases. Excellent negotiation, communication, and problem-solving skills. Experience working within a Local Authority housing environment is highly desirable. Knowledge of welfare benefits, tenancy sustainment, and housing pathways. If you have experience in homelessness prevention and housing options and are looking for your next contract opportunity, we would like to hear from you.
Job Tittle : Homelessness Prevention & Solutions Support Officer Location : Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract : Temporary - March 2027 Hours : 36 hours per week, Monday to Friday Work Style : Office Based Rate : 16.71 per hour PAYE Pertemps Recruitment Partnership is seeking an experienced Homelessness Prevention & Solutions Support Officer to join the Housing Team at the London Borough of Harrow. This role offers an excellent opportunity to support the delivery of vital homelessness prevention services and ensure residents receive timely, accurate and compassionate guidance. Key Responsibilities: Register new applicants on the relevant housing databases and ensure all required documentation is uploaded and maintained accurately. Act as the first point of telephone contact for individuals seeking housing advice, offering initial guidance and directing them to the appropriate service for further support. Book appointments for Homelessness Prevention & Solutions Officers, including arranging visits outside normal office hours when required. Inform clients straight away if an appointment is delayed or cancelled and rearrange at a time that suits them. Handle challenging situations calmly, including supporting clients who may be distressed, upset or difficult. Manage complaints and provide initial advice to clients about their housing or homelessness applications. Candidate Profile: Experience of dealing with the public on a daily basis, both over the phone and face to face, within a customer focused environment. Background in Housing Experience of working in an office environment, handling a range of different tasks and responsibilities on a daily basis. Able to write clearly, accurately and concisely, producing straightforward and easy to understand information. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)
Aug 12, 2026
Seasonal
Job Tittle : Homelessness Prevention & Solutions Support Officer Location : Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract : Temporary - March 2027 Hours : 36 hours per week, Monday to Friday Work Style : Office Based Rate : 16.71 per hour PAYE Pertemps Recruitment Partnership is seeking an experienced Homelessness Prevention & Solutions Support Officer to join the Housing Team at the London Borough of Harrow. This role offers an excellent opportunity to support the delivery of vital homelessness prevention services and ensure residents receive timely, accurate and compassionate guidance. Key Responsibilities: Register new applicants on the relevant housing databases and ensure all required documentation is uploaded and maintained accurately. Act as the first point of telephone contact for individuals seeking housing advice, offering initial guidance and directing them to the appropriate service for further support. Book appointments for Homelessness Prevention & Solutions Officers, including arranging visits outside normal office hours when required. Inform clients straight away if an appointment is delayed or cancelled and rearrange at a time that suits them. Handle challenging situations calmly, including supporting clients who may be distressed, upset or difficult. Manage complaints and provide initial advice to clients about their housing or homelessness applications. Candidate Profile: Experience of dealing with the public on a daily basis, both over the phone and face to face, within a customer focused environment. Background in Housing Experience of working in an office environment, handling a range of different tasks and responsibilities on a daily basis. Able to write clearly, accurately and concisely, producing straightforward and easy to understand information. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)
Allocations & Lettings OfficerEast London Initial 3 to 6 month ongoing contract £28 p/hr umbrella PART 6 experience ESSENTIAL. The Council is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform the Council. They're one of the fastest growing parts of the country and the third most diverse London borough. Their communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the city . The Housing Needs Service is undergoing a radical transformation to achieve successful outcomes for our residents. We are seeking people who excel in building positive and trusting relationships with the skills and expertise to deliver lasting housing solutions. You will: Want to work in a resident-centred service Play a major part in making residents' lives better in preventing and relieving homelessness Have knowledge of Allocations policies, the Housing Act 1996 and Homeless Reduction Act 2017 Previous experience of Novalet and systems is desirable but not essential as training will be provided Have willingness and ability to learn Key elements of your responsibilities will include: Providing housing options advice for applicants, Verifying applications for permanent accommodation, Allocating temporary accommodation in line with the Temporary Accommodation Placement Policy and suitability assessments Allocating Prevention and PSRO's offers You would be joining this council at an exciting time, joining an ambitious new Housing Needs Service that embraces change and a positive learning culture for colleagues with a vision to secure sustainable housing solutions for all. If you are interested in the position AND meet the requirements, APPLY NOW!
Aug 12, 2026
Seasonal
Allocations & Lettings OfficerEast London Initial 3 to 6 month ongoing contract £28 p/hr umbrella PART 6 experience ESSENTIAL. The Council is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform the Council. They're one of the fastest growing parts of the country and the third most diverse London borough. Their communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the city . The Housing Needs Service is undergoing a radical transformation to achieve successful outcomes for our residents. We are seeking people who excel in building positive and trusting relationships with the skills and expertise to deliver lasting housing solutions. You will: Want to work in a resident-centred service Play a major part in making residents' lives better in preventing and relieving homelessness Have knowledge of Allocations policies, the Housing Act 1996 and Homeless Reduction Act 2017 Previous experience of Novalet and systems is desirable but not essential as training will be provided Have willingness and ability to learn Key elements of your responsibilities will include: Providing housing options advice for applicants, Verifying applications for permanent accommodation, Allocating temporary accommodation in line with the Temporary Accommodation Placement Policy and suitability assessments Allocating Prevention and PSRO's offers You would be joining this council at an exciting time, joining an ambitious new Housing Needs Service that embraces change and a positive learning culture for colleagues with a vision to secure sustainable housing solutions for all. If you are interested in the position AND meet the requirements, APPLY NOW!
My Glasgow based client is seeking a Maintenance Officer to join them for 6 - 12 months. The successful candidate will be responsible for delivering an efficient, maintenance service across a designated housing patch, ensuring high standards of customer service, property condition, tenant safety, and compliance. Key Responsibilities Manage reactive repairs and void properties, including inspections, raising work orders, monitoring contractor performance, and minimising rent loss. Oversee estate services (landscaping, cleaning) to ensure quality, value for money, and contractor accountability. Conduct property inspections to ensure safety compliance, insurance requirements, and asset condition reporting. Process alterations, medical adaptations, insurance claims, and improvement applications in line with policy. Project manage planned and cyclical maintenance contracts, ensuring delivery to quality standards and KPI targets. Support tenant safety compliance, including damp & mould inspections and liaison with health & safety consultants. Maintain accurate asset management system records and contribute to performance reporting. Support policy development, complaints handling, training, and compliance with the Scottish Social Housing Charter. During your term at the Housing Association you will communicate and work closely with Tenants, Contractors, Asset Management Team, Customer Services, and senior management. This excellent position will offer the opportunity to work with a respected and progressive Housing Association. To find out more, please apply or message Alasdair Reid.
Aug 12, 2026
Contractor
My Glasgow based client is seeking a Maintenance Officer to join them for 6 - 12 months. The successful candidate will be responsible for delivering an efficient, maintenance service across a designated housing patch, ensuring high standards of customer service, property condition, tenant safety, and compliance. Key Responsibilities Manage reactive repairs and void properties, including inspections, raising work orders, monitoring contractor performance, and minimising rent loss. Oversee estate services (landscaping, cleaning) to ensure quality, value for money, and contractor accountability. Conduct property inspections to ensure safety compliance, insurance requirements, and asset condition reporting. Process alterations, medical adaptations, insurance claims, and improvement applications in line with policy. Project manage planned and cyclical maintenance contracts, ensuring delivery to quality standards and KPI targets. Support tenant safety compliance, including damp & mould inspections and liaison with health & safety consultants. Maintain accurate asset management system records and contribute to performance reporting. Support policy development, complaints handling, training, and compliance with the Scottish Social Housing Charter. During your term at the Housing Association you will communicate and work closely with Tenants, Contractors, Asset Management Team, Customer Services, and senior management. This excellent position will offer the opportunity to work with a respected and progressive Housing Association. To find out more, please apply or message Alasdair Reid.
Pertemps are delighted to be recruiting on behalf of our public sector client for a Housing Assistant on a temporary ongoing basis. Location: Craigmillar, East Edinburgh Hours: Monday to Friday, 36 hours per week Pay: £14.51 per hour Duration: Temporary ongoing Start: ASAP Please note: This role is subject to a Basic Disclosure check (£25) The Role You'll provide administrative and customer support to residents in temporary accommodation, assisting with enquiries, maintaining accurate records, processing referrals, and liaising with housing officers and partner agencies. This is an excellent opportunity to gain experience within a supportive public sector environment while making a positive difference to vulnerable individuals and families. What We're Looking For Previous administration or customer service experience. Strong IT skills, including Microsoft Office. Excellent communication and organisational skills. A professional, empathetic approach when dealing with the public. Ability to prioritise work in a busy environment. Desirable: Experience in housing, homelessness, temporary accommodation, or local authority services. Interested? If you're organised, compassionate, and looking for a rewarding role supporting your local community, apply today-we'd love to hear from you!
Aug 12, 2026
Full time
Pertemps are delighted to be recruiting on behalf of our public sector client for a Housing Assistant on a temporary ongoing basis. Location: Craigmillar, East Edinburgh Hours: Monday to Friday, 36 hours per week Pay: £14.51 per hour Duration: Temporary ongoing Start: ASAP Please note: This role is subject to a Basic Disclosure check (£25) The Role You'll provide administrative and customer support to residents in temporary accommodation, assisting with enquiries, maintaining accurate records, processing referrals, and liaising with housing officers and partner agencies. This is an excellent opportunity to gain experience within a supportive public sector environment while making a positive difference to vulnerable individuals and families. What We're Looking For Previous administration or customer service experience. Strong IT skills, including Microsoft Office. Excellent communication and organisational skills. A professional, empathetic approach when dealing with the public. Ability to prioritise work in a busy environment. Desirable: Experience in housing, homelessness, temporary accommodation, or local authority services. Interested? If you're organised, compassionate, and looking for a rewarding role supporting your local community, apply today-we'd love to hear from you!
Job Title: Complaints Officer Type: Temporary 1 - 2 months Location: Merthyr Salary: £30,914 per annum salary equivalent Hours: Full Time BRC are working closely with a leading Housing Association in South Wales to recruit a Complaints Officer on a temporary basis. This role involves being the primary point of contact for receiving complaints, compliments, comments and appeals, and taking on the role of relationship manager. Duties: Triage complaints and appeals, ensuring issues where there is a serious risk to life or property are reported immediately to the relevant member of the Executive Leadership Team. Co-ordinate the investigation of complaints and appeals, liaising with the complainant and staff from service delivery areas as appropriate. Aim to build constructive relationships with complainants and stakeholders, demonstrating understanding and empathy whilst remaining impartial. When required, act as an advocate for complainants with colleagues to help resolve their issues. When required, support the Executive Leadership Team in responding to requests from the Public Services Ombudsman for Wales. Maintain an effective monitoring process to track the progress of complaints, subsequent actions and any appeals. Work with the Customer Experience Manager to analyse complaint trends, identify themes and provide feedback to relevant business leads or Directors. Prepare reports and presentations for the Strategic Leadership Team, Democratic Body and Board as required. Prepare, or support relevant managers in preparing, responses to complainants that are consistent with organisational policies and values. Report on the progress and status of complaints and appeals to the Customer Experience Manager. Lead and undertake complaint and appeal policy development, process improvement, analysis and change. Oversee the compensation budget and liaise with relevant departmental managers regarding compensation claims. Track and monitor actions arising from complaints, liaising with relevant managers to ensure completion. Represent the organisation professionally and positively to all stakeholders, including Members of Parliament (MPs), Members of the Senedd (MSs) and Councillors, liaising with constituents to achieve positive outcomes. Liaise and work closely with the Internal Audit function to ensure recommendations support continuous improvement. Keep informed of, review and implement, best practice in customer relationship management, actively seeking to remove barriers that prevent people from accessing services. Requirements: Experience of working in a customer service environment. Experience of working to set policies and procedures. Able of communicating with external and internal stakeholders, both written and face to face. Experience of populating and analysing databases Relationship management including Handling difficult or irate customers Able to demonstrate experience of promoting and delivering continuous service improvement Experience of managing a changing work load ensuring priorities are met Ability to confidently deal with a range of internal and external customers Ability to anticipate the urgent/priority matters Ability to work on own initiative without the need of constant need of supervision Excellent telephone and interpersonal manner Able to use IT equipment and software e.g. MS Office Ability to manage time, plan and prioritise workload, and make judgements and decisions to met strict deadlines For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.
Aug 12, 2026
Contractor
Job Title: Complaints Officer Type: Temporary 1 - 2 months Location: Merthyr Salary: £30,914 per annum salary equivalent Hours: Full Time BRC are working closely with a leading Housing Association in South Wales to recruit a Complaints Officer on a temporary basis. This role involves being the primary point of contact for receiving complaints, compliments, comments and appeals, and taking on the role of relationship manager. Duties: Triage complaints and appeals, ensuring issues where there is a serious risk to life or property are reported immediately to the relevant member of the Executive Leadership Team. Co-ordinate the investigation of complaints and appeals, liaising with the complainant and staff from service delivery areas as appropriate. Aim to build constructive relationships with complainants and stakeholders, demonstrating understanding and empathy whilst remaining impartial. When required, act as an advocate for complainants with colleagues to help resolve their issues. When required, support the Executive Leadership Team in responding to requests from the Public Services Ombudsman for Wales. Maintain an effective monitoring process to track the progress of complaints, subsequent actions and any appeals. Work with the Customer Experience Manager to analyse complaint trends, identify themes and provide feedback to relevant business leads or Directors. Prepare reports and presentations for the Strategic Leadership Team, Democratic Body and Board as required. Prepare, or support relevant managers in preparing, responses to complainants that are consistent with organisational policies and values. Report on the progress and status of complaints and appeals to the Customer Experience Manager. Lead and undertake complaint and appeal policy development, process improvement, analysis and change. Oversee the compensation budget and liaise with relevant departmental managers regarding compensation claims. Track and monitor actions arising from complaints, liaising with relevant managers to ensure completion. Represent the organisation professionally and positively to all stakeholders, including Members of Parliament (MPs), Members of the Senedd (MSs) and Councillors, liaising with constituents to achieve positive outcomes. Liaise and work closely with the Internal Audit function to ensure recommendations support continuous improvement. Keep informed of, review and implement, best practice in customer relationship management, actively seeking to remove barriers that prevent people from accessing services. Requirements: Experience of working in a customer service environment. Experience of working to set policies and procedures. Able of communicating with external and internal stakeholders, both written and face to face. Experience of populating and analysing databases Relationship management including Handling difficult or irate customers Able to demonstrate experience of promoting and delivering continuous service improvement Experience of managing a changing work load ensuring priorities are met Ability to confidently deal with a range of internal and external customers Ability to anticipate the urgent/priority matters Ability to work on own initiative without the need of constant need of supervision Excellent telephone and interpersonal manner Able to use IT equipment and software e.g. MS Office Ability to manage time, plan and prioritise workload, and make judgements and decisions to met strict deadlines For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.
Are you an experienced complaints professional with a passion for delivering outstanding customer service and driving service improvements? This permanent Complaints Resolution Officer opportunity offers the chance to take ownership of a varied dispute caseload, work closely with tenants and operational teams, and ensure compliance with the Housing Ombudsman's Complaint Handling Code within a customer-focused housing organisation. Offering 31,000- 36,000 and flexible working, this is an excellent opportunity for someone with housing complaints, casework or customer service experience who enjoys investigating complex issues, influencing positive outcomes and promoting learning from customer feedback. This Complaints Resolution Officer role offers the following benefits: A permanent role within a supportive and collaborative team 25 days annual leave, plus bank holidays A great pension scheme with employer contributions Working from home opportunities The opportunity to make a genuine impact on customer experience and service improvement In this position, you will be: Managing a varied caseload of complaints from initial investigation through to resolution Acting as the main point of contact for tenants throughout the process Ensuring investigations are handled in line with the Housing Ombudsman's Complaint Handling Code and organisational policies Investigating service failures, gathering evidence and making fair, evidence-based decisions Drafting clear, professional and customer-focused responses Working collaboratively with internal teams to agree resolutions, remedies and customer outcomes Processing and coordinating compensation payments where appropriate Maintaining accurate case records, notes and customer feedback data Monitoring trends and identifying opportunities for service improvement I'd love to speak to someone who has: Experience handling Stage 1 and 2 complaints, customer feedback or complex casework or customer enquiries within a customer-facing environment Knowledge of the Housing Ombudsman's Complaints Handling Code or a similar framework An understanding of housing management, repairs, tenancy services or resident engagement Strong investigation and problem-solving skills with the ability to make balanced decisions Excellent written communication skills and experience drafting professional correspondence Experience dealing with sensitive or challenging situations with empathy and professionalism Strong organisational skills with the ability to manage multiple priorities and deadlines This permanent Complaints Resolution Officer position is ideal for someone looking to join a customer-focused housing organisation where they can take ownership of complaints, influence service improvements and play a key role in delivering positive outcomes for residents. If you are interested in this Complaints Resolution Officer role, apply online now or contact Charlotte Sutton at (url removed) for more information.
Aug 12, 2026
Full time
Are you an experienced complaints professional with a passion for delivering outstanding customer service and driving service improvements? This permanent Complaints Resolution Officer opportunity offers the chance to take ownership of a varied dispute caseload, work closely with tenants and operational teams, and ensure compliance with the Housing Ombudsman's Complaint Handling Code within a customer-focused housing organisation. Offering 31,000- 36,000 and flexible working, this is an excellent opportunity for someone with housing complaints, casework or customer service experience who enjoys investigating complex issues, influencing positive outcomes and promoting learning from customer feedback. This Complaints Resolution Officer role offers the following benefits: A permanent role within a supportive and collaborative team 25 days annual leave, plus bank holidays A great pension scheme with employer contributions Working from home opportunities The opportunity to make a genuine impact on customer experience and service improvement In this position, you will be: Managing a varied caseload of complaints from initial investigation through to resolution Acting as the main point of contact for tenants throughout the process Ensuring investigations are handled in line with the Housing Ombudsman's Complaint Handling Code and organisational policies Investigating service failures, gathering evidence and making fair, evidence-based decisions Drafting clear, professional and customer-focused responses Working collaboratively with internal teams to agree resolutions, remedies and customer outcomes Processing and coordinating compensation payments where appropriate Maintaining accurate case records, notes and customer feedback data Monitoring trends and identifying opportunities for service improvement I'd love to speak to someone who has: Experience handling Stage 1 and 2 complaints, customer feedback or complex casework or customer enquiries within a customer-facing environment Knowledge of the Housing Ombudsman's Complaints Handling Code or a similar framework An understanding of housing management, repairs, tenancy services or resident engagement Strong investigation and problem-solving skills with the ability to make balanced decisions Excellent written communication skills and experience drafting professional correspondence Experience dealing with sensitive or challenging situations with empathy and professionalism Strong organisational skills with the ability to manage multiple priorities and deadlines This permanent Complaints Resolution Officer position is ideal for someone looking to join a customer-focused housing organisation where they can take ownership of complaints, influence service improvements and play a key role in delivering positive outcomes for residents. If you are interested in this Complaints Resolution Officer role, apply online now or contact Charlotte Sutton at (url removed) for more information.
Private Sector Housing Enforcement Team Leader - Selective Licensing London 60- 65 per hour Initial 3-month contract Hybrid working (3 days on site) Are you an experienced Private Sector Housing Enforcement Team Leader looking for your next London Borough contract? I'm working with a London Borough that is looking to appoint an experienced Team Leader to manage its Selective Licensing Enforcement Team on an initial three-month contract. This is a leadership-focused position within a busy Private Sector Housing service. You will oversee a team of officers responsible for selective licensing investigations, property inspections, landlord compliance and formal enforcement action. The successful candidate will provide day-to-day operational leadership, manage team performance and ensure that complex Private Sector Housing enforcement cases are progressed effectively. You will also support the delivery of the borough's selective licensing scheme, helping the service achieve its licensing, compliance and enforcement objectives. Your responsibilities will include: Managing a team of Private Sector Housing Officers, Licensing Officers and Enforcement Officers. Overseeing the operational delivery of the borough's selective licensing scheme. Allocating and reviewing Private Sector Housing enforcement cases across the team. Monitoring workloads, performance, KPIs and case progression. Providing technical guidance on selective licensing, housing conditions and landlord non-compliance. Reviewing complex investigations and ensuring appropriate enforcement action is taken. Supporting officers with Housing Health and Safety Rating System inspections. Advising on Category 1 and Category 2 hazards under HHSRS. Reviewing statutory notices prepared under the Housing Act 2004. Overseeing Civil Penalty Notices, prosecutions, tribunal cases and other formal enforcement action. Ensuring evidence, witness statements and case files meet the required legal standards. Managing escalated complaints involving landlords, tenants and managing agents. Working closely with legal services, senior managers and internal partner teams. Producing performance reports and providing updates on selective licensing activity. Supporting the development of procedures, operational processes and enforcement policies. Coaching and developing officers to maintain a consistent and effective enforcement approach. The ideal candidate will have: Previous Team Leader, Principal Officer or Senior Officer experience within a Local Authority. Demonstrable experience managing a Private Sector Housing enforcement team. Direct experience delivering or managing selective licensing schemes. Strong knowledge of selective licensing legislation and the Housing Act 2004. Extensive experience of housing enforcement within the private rented sector. A strong understanding of HHSRS and Category 1 and Category 2 hazards. Experience reviewing statutory notices, Civil Penalty Notices and prosecution files. The ability to manage team performance, workloads and operational priorities. Experience supporting officers with complex enforcement investigations. Confidence working with senior stakeholders, legal teams, landlords and elected members. A relevant Environmental Health, Housing or enforcement qualification would be desirable. This is an excellent opportunity for an experienced Private Sector Housing Enforcement Team Leader, Selective Licensing Team Leader or Principal Private Sector Housing Officer to join a London Borough and lead the delivery of an important licensing and enforcement programme. The contract is initially for three months, paying 60- 65 per hour , with hybrid working and the potential for further extension. If you have experience managing selective licensing schemes and leading a Local Authority Private Sector Housing enforcement team, I'd love to speak with you. To apply or find out more, please contact Shaye Box: (phone number removed) (url removed)
Aug 12, 2026
Contractor
Private Sector Housing Enforcement Team Leader - Selective Licensing London 60- 65 per hour Initial 3-month contract Hybrid working (3 days on site) Are you an experienced Private Sector Housing Enforcement Team Leader looking for your next London Borough contract? I'm working with a London Borough that is looking to appoint an experienced Team Leader to manage its Selective Licensing Enforcement Team on an initial three-month contract. This is a leadership-focused position within a busy Private Sector Housing service. You will oversee a team of officers responsible for selective licensing investigations, property inspections, landlord compliance and formal enforcement action. The successful candidate will provide day-to-day operational leadership, manage team performance and ensure that complex Private Sector Housing enforcement cases are progressed effectively. You will also support the delivery of the borough's selective licensing scheme, helping the service achieve its licensing, compliance and enforcement objectives. Your responsibilities will include: Managing a team of Private Sector Housing Officers, Licensing Officers and Enforcement Officers. Overseeing the operational delivery of the borough's selective licensing scheme. Allocating and reviewing Private Sector Housing enforcement cases across the team. Monitoring workloads, performance, KPIs and case progression. Providing technical guidance on selective licensing, housing conditions and landlord non-compliance. Reviewing complex investigations and ensuring appropriate enforcement action is taken. Supporting officers with Housing Health and Safety Rating System inspections. Advising on Category 1 and Category 2 hazards under HHSRS. Reviewing statutory notices prepared under the Housing Act 2004. Overseeing Civil Penalty Notices, prosecutions, tribunal cases and other formal enforcement action. Ensuring evidence, witness statements and case files meet the required legal standards. Managing escalated complaints involving landlords, tenants and managing agents. Working closely with legal services, senior managers and internal partner teams. Producing performance reports and providing updates on selective licensing activity. Supporting the development of procedures, operational processes and enforcement policies. Coaching and developing officers to maintain a consistent and effective enforcement approach. The ideal candidate will have: Previous Team Leader, Principal Officer or Senior Officer experience within a Local Authority. Demonstrable experience managing a Private Sector Housing enforcement team. Direct experience delivering or managing selective licensing schemes. Strong knowledge of selective licensing legislation and the Housing Act 2004. Extensive experience of housing enforcement within the private rented sector. A strong understanding of HHSRS and Category 1 and Category 2 hazards. Experience reviewing statutory notices, Civil Penalty Notices and prosecution files. The ability to manage team performance, workloads and operational priorities. Experience supporting officers with complex enforcement investigations. Confidence working with senior stakeholders, legal teams, landlords and elected members. A relevant Environmental Health, Housing or enforcement qualification would be desirable. This is an excellent opportunity for an experienced Private Sector Housing Enforcement Team Leader, Selective Licensing Team Leader or Principal Private Sector Housing Officer to join a London Borough and lead the delivery of an important licensing and enforcement programme. The contract is initially for three months, paying 60- 65 per hour , with hybrid working and the potential for further extension. If you have experience managing selective licensing schemes and leading a Local Authority Private Sector Housing enforcement team, I'd love to speak with you. To apply or find out more, please contact Shaye Box: (phone number removed) (url removed)
Income & Recovery Officer Wolverhampton Fully Remote Rate: £18.51 per hour IR35 Status: Inside IR35 Initial Contract Length: 3 Months Extension Potential: Likely Start Date: ASAP Working Hours: Full Time (Up to 37 hours per week) Role Summary This is a fantastic opportunity for an individual with experience in revenues, debt recovery or customer-focused financial services to support the collection and recovery of Council Tax, Business Rates, Housing Benefit Overpayments and other debts. Working within the Revenues team, you will provide high-quality customer service while ensuring recovery processes are carried out accurately, efficiently and in line with current legislation and Council policies. What You'll Do as an Income & Recovery Officer Manage the collection and recovery of Council Tax, Business Rates, Housing Benefit Overpayments and other debts owed to the Council. Provide advice and guidance to customers on liability, discounts, exemptions, payment options and debt recovery processes. Negotiate affordable repayment arrangements, taking into account customers' financial circumstances and vulnerabilities. Monitor repayment agreements, pursue outstanding debts and take appropriate recovery action in line with legislation and Council policy. Maintain accurate records, process correspondence and liaise with internal departments, enforcement agents and external organisations to support effective debt recovery. What You'll Need as an Income & Recovery Officer Previous experience within Council Tax, Business Rates, debt recovery, revenues or a similar income recovery environment. Excellent customer service skills with experience handling enquiries by telephone, email and face-to-face. Knowledge of Council Tax and Business Rates legislation and debt recovery processes. Strong organisational skills with the ability to manage a busy workload and meet performance targets. Good IT skills with experience using Microsoft Office and case management or revenues systems. What's On Offer £18.51 per hour. Fully Remote Initial 3-month contract with the potential for extension. Inside IR35 Opportunity to join a supportive Local Authority Revenues team. Immediate start available. Apply If you're an experienced Income & Recovery Officer looking for your next Local Authority contract, we'd love to hear from you. Apply today or get in touch to find out more about the role.
Aug 12, 2026
Contractor
Income & Recovery Officer Wolverhampton Fully Remote Rate: £18.51 per hour IR35 Status: Inside IR35 Initial Contract Length: 3 Months Extension Potential: Likely Start Date: ASAP Working Hours: Full Time (Up to 37 hours per week) Role Summary This is a fantastic opportunity for an individual with experience in revenues, debt recovery or customer-focused financial services to support the collection and recovery of Council Tax, Business Rates, Housing Benefit Overpayments and other debts. Working within the Revenues team, you will provide high-quality customer service while ensuring recovery processes are carried out accurately, efficiently and in line with current legislation and Council policies. What You'll Do as an Income & Recovery Officer Manage the collection and recovery of Council Tax, Business Rates, Housing Benefit Overpayments and other debts owed to the Council. Provide advice and guidance to customers on liability, discounts, exemptions, payment options and debt recovery processes. Negotiate affordable repayment arrangements, taking into account customers' financial circumstances and vulnerabilities. Monitor repayment agreements, pursue outstanding debts and take appropriate recovery action in line with legislation and Council policy. Maintain accurate records, process correspondence and liaise with internal departments, enforcement agents and external organisations to support effective debt recovery. What You'll Need as an Income & Recovery Officer Previous experience within Council Tax, Business Rates, debt recovery, revenues or a similar income recovery environment. Excellent customer service skills with experience handling enquiries by telephone, email and face-to-face. Knowledge of Council Tax and Business Rates legislation and debt recovery processes. Strong organisational skills with the ability to manage a busy workload and meet performance targets. Good IT skills with experience using Microsoft Office and case management or revenues systems. What's On Offer £18.51 per hour. Fully Remote Initial 3-month contract with the potential for extension. Inside IR35 Opportunity to join a supportive Local Authority Revenues team. Immediate start available. Apply If you're an experienced Income & Recovery Officer looking for your next Local Authority contract, we'd love to hear from you. Apply today or get in touch to find out more about the role.
Resident Liaison Officer (RLO) - Internal & External Works Location: Lewisham Salary: Up to £34,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering a mixture of internal and external planned maintenance works across Lewisham. This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the programme of works. Communicate project information, work schedules, and access requirements to residents. Arrange appointments, conduct resident visits, and hold pre-start meetings. Manage resident expectations and resolve any queries or complaints professionally. Liaise closely with site managers, supervisors, client representatives, and subcontractors. Support vulnerable residents and ensure appropriate measures are in place throughout the works. Maintain accurate records of resident communications, appointments, and project updates. Attend site and client meetings, providing feedback on resident concerns and customer satisfaction. Promote a high standard of customer care and help ensure projects are delivered on time. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on internal and/or external planned maintenance projects within the social housing sector. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
Aug 12, 2026
Full time
Resident Liaison Officer (RLO) - Internal & External Works Location: Lewisham Salary: Up to £34,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering a mixture of internal and external planned maintenance works across Lewisham. This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the programme of works. Communicate project information, work schedules, and access requirements to residents. Arrange appointments, conduct resident visits, and hold pre-start meetings. Manage resident expectations and resolve any queries or complaints professionally. Liaise closely with site managers, supervisors, client representatives, and subcontractors. Support vulnerable residents and ensure appropriate measures are in place throughout the works. Maintain accurate records of resident communications, appointments, and project updates. Attend site and client meetings, providing feedback on resident concerns and customer satisfaction. Promote a high standard of customer care and help ensure projects are delivered on time. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on internal and/or external planned maintenance projects within the social housing sector. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
Private Sector Housing Team Leader - High-Rise Fire Safety and Housing Enforcement London Borough 60- 65 per hour Contract Private Sector Housing Job Initial 3-month contract Hybrid working (3 days on site) Are you looking for your next Private Sector Housing job within a London Borough? An experienced Private Sector Housing Team Leader is required to manage a specialist high-rise residential building and fire safety team. This contract opportunity will involve leading officers responsible for high-rise fire safety inspections, housing enforcement, building compliance and complex residential property investigations. This is an excellent opportunity for a Private Sector Housing Team Leader , Housing Enforcement Team Leader, Principal Environmental Health Officer or Senior Private Sector Housing Officer with experience managing high-rise building inspections and fire safety enforcement. Private Sector Housing Team Leader Job As the Private Sector Housing Team Leader, you will manage the day-to-day delivery of a high-rise building inspection and enforcement programme. You will lead a team of Private Sector Housing Officers and Environmental Health Officers carrying out fire safety checks, Housing Health and Safety Rating System inspections and formal housing enforcement action across high-rise residential buildings. The team will investigate fire safety concerns, housing hazards, poor property conditions and non-compliance involving landlords, freeholders and managing agents. You will ensure that the highest-risk high-rise buildings are prioritised and that appropriate Private Sector Housing enforcement action is taken to protect residents. High-Rise Fire Safety Responsibilities Your responsibilities will include: Managing a team of Private Sector Housing Officers, Environmental Health Officers and Housing Enforcement Officers. Leading high-rise residential building inspection and fire safety programmes. Allocating and reviewing complex high-rise fire safety and Private Sector Housing cases. Managing inspections of privately rented flats, residential blocks and complex high-rise buildings. Overseeing checks of communal areas, escape routes and protected means of escape. Reviewing concerns relating to fire doors, self-closing devices and fire-resisting construction. Overseeing checks relating to compartmentation, fire-stopping and service penetrations. Reviewing smoke control systems, emergency lighting, fire alarms and fire safety signage. Ensuring communal areas and escape routes are free from obstructions and combustible materials. Reviewing fire risk assessments and identifying gaps in fire safety compliance. Ensuring officers appropriately assess fire hazards under the Housing Health and Safety Rating System. Providing technical advice on Category 1 and Category 2 fire hazards. Reviewing concerns involving cladding, balconies, external wall systems and fa ade defects. Coordinating joint inspections with the Fire and Rescue Service, Building Control and other regulatory partners. Liaising with landlords, freeholders, managing agents, responsible persons and residents. Ensuring urgent fire safety risks are escalated and appropriate interim measures are considered. Monitoring remedial work and ensuring fire safety defects are addressed within agreed timescales. Managing team workloads, performance targets, inspection programmes and KPIs. Providing technical guidance and case direction to Private Sector Housing Officers. Reviewing statutory notices, schedules of work and formal enforcement recommendations. Ensuring evidence, photographs, inspection notes and witness statements meet legal standards. Overseeing Civil Penalty Notices, prosecutions, emergency action and works in default. Preparing reports and performance updates for senior managers. Supporting the development of high-rise fire safety and Private Sector Housing enforcement procedures. Private Sector Housing Enforcement The successful candidate will oversee complex Private Sector Housing enforcement cases from initial inspection through to formal legal action. You will ensure that officers use the Housing Act 2004 and other relevant legislation effectively when addressing fire hazards, poor housing conditions and landlord non-compliance. You will review enforcement notices, Civil Penalty Notices, prosecution files, evidence bundles and tribunal documentation before formal action is taken. This role requires a confident technical manager who can provide clear direction on difficult Private Sector Housing enforcement investigations and maintain a consistent approach across the team. Essential Experience The successful candidate will ideally have: Previous Team Leader, Principal Officer or Senior Officer experience within a Local Authority. Experience managing a Private Sector Housing or Housing Enforcement team. Strong experience working within Local Authority Private Sector Housing . Experience managing high-rise residential building inspections. Experience overseeing fire safety checks in blocks of flats. Detailed knowledge of fire doors, compartmentation, fire-stopping and means of escape. Strong working knowledge of the Housing Act 2004. Detailed knowledge of the Housing Health and Safety Rating System. Experience assessing Category 1 and Category 2 hazards. Experience reviewing statutory notices and formal housing enforcement action. Experience managing Civil Penalty Notices, prosecutions or tribunal cases. Experience working with the Fire and Rescue Service and other regulatory partners. The ability to manage officers, workloads, KPIs and complex investigations. Confidence dealing with landlords, freeholders, managing agents and senior stakeholders. A relevant Environmental Health, Housing, Fire Safety or Building Safety qualification would be advantageous. This Private Sector Housing job offers the opportunity to lead a specialist high-rise fire safety and housing enforcement team within a London Borough. The role provides: A competitive rate of 60- 65 per hour . An initial three-month contract. Hybrid working. Responsibility for a specialist high-rise building portfolio. The opportunity to manage experienced Private Sector Housing and enforcement officers. Potential for the contract to be extended. To apply for this position, contact Shaye Box. Shaye Box (phone number removed) (url removed)
Aug 12, 2026
Seasonal
Private Sector Housing Team Leader - High-Rise Fire Safety and Housing Enforcement London Borough 60- 65 per hour Contract Private Sector Housing Job Initial 3-month contract Hybrid working (3 days on site) Are you looking for your next Private Sector Housing job within a London Borough? An experienced Private Sector Housing Team Leader is required to manage a specialist high-rise residential building and fire safety team. This contract opportunity will involve leading officers responsible for high-rise fire safety inspections, housing enforcement, building compliance and complex residential property investigations. This is an excellent opportunity for a Private Sector Housing Team Leader , Housing Enforcement Team Leader, Principal Environmental Health Officer or Senior Private Sector Housing Officer with experience managing high-rise building inspections and fire safety enforcement. Private Sector Housing Team Leader Job As the Private Sector Housing Team Leader, you will manage the day-to-day delivery of a high-rise building inspection and enforcement programme. You will lead a team of Private Sector Housing Officers and Environmental Health Officers carrying out fire safety checks, Housing Health and Safety Rating System inspections and formal housing enforcement action across high-rise residential buildings. The team will investigate fire safety concerns, housing hazards, poor property conditions and non-compliance involving landlords, freeholders and managing agents. You will ensure that the highest-risk high-rise buildings are prioritised and that appropriate Private Sector Housing enforcement action is taken to protect residents. High-Rise Fire Safety Responsibilities Your responsibilities will include: Managing a team of Private Sector Housing Officers, Environmental Health Officers and Housing Enforcement Officers. Leading high-rise residential building inspection and fire safety programmes. Allocating and reviewing complex high-rise fire safety and Private Sector Housing cases. Managing inspections of privately rented flats, residential blocks and complex high-rise buildings. Overseeing checks of communal areas, escape routes and protected means of escape. Reviewing concerns relating to fire doors, self-closing devices and fire-resisting construction. Overseeing checks relating to compartmentation, fire-stopping and service penetrations. Reviewing smoke control systems, emergency lighting, fire alarms and fire safety signage. Ensuring communal areas and escape routes are free from obstructions and combustible materials. Reviewing fire risk assessments and identifying gaps in fire safety compliance. Ensuring officers appropriately assess fire hazards under the Housing Health and Safety Rating System. Providing technical advice on Category 1 and Category 2 fire hazards. Reviewing concerns involving cladding, balconies, external wall systems and fa ade defects. Coordinating joint inspections with the Fire and Rescue Service, Building Control and other regulatory partners. Liaising with landlords, freeholders, managing agents, responsible persons and residents. Ensuring urgent fire safety risks are escalated and appropriate interim measures are considered. Monitoring remedial work and ensuring fire safety defects are addressed within agreed timescales. Managing team workloads, performance targets, inspection programmes and KPIs. Providing technical guidance and case direction to Private Sector Housing Officers. Reviewing statutory notices, schedules of work and formal enforcement recommendations. Ensuring evidence, photographs, inspection notes and witness statements meet legal standards. Overseeing Civil Penalty Notices, prosecutions, emergency action and works in default. Preparing reports and performance updates for senior managers. Supporting the development of high-rise fire safety and Private Sector Housing enforcement procedures. Private Sector Housing Enforcement The successful candidate will oversee complex Private Sector Housing enforcement cases from initial inspection through to formal legal action. You will ensure that officers use the Housing Act 2004 and other relevant legislation effectively when addressing fire hazards, poor housing conditions and landlord non-compliance. You will review enforcement notices, Civil Penalty Notices, prosecution files, evidence bundles and tribunal documentation before formal action is taken. This role requires a confident technical manager who can provide clear direction on difficult Private Sector Housing enforcement investigations and maintain a consistent approach across the team. Essential Experience The successful candidate will ideally have: Previous Team Leader, Principal Officer or Senior Officer experience within a Local Authority. Experience managing a Private Sector Housing or Housing Enforcement team. Strong experience working within Local Authority Private Sector Housing . Experience managing high-rise residential building inspections. Experience overseeing fire safety checks in blocks of flats. Detailed knowledge of fire doors, compartmentation, fire-stopping and means of escape. Strong working knowledge of the Housing Act 2004. Detailed knowledge of the Housing Health and Safety Rating System. Experience assessing Category 1 and Category 2 hazards. Experience reviewing statutory notices and formal housing enforcement action. Experience managing Civil Penalty Notices, prosecutions or tribunal cases. Experience working with the Fire and Rescue Service and other regulatory partners. The ability to manage officers, workloads, KPIs and complex investigations. Confidence dealing with landlords, freeholders, managing agents and senior stakeholders. A relevant Environmental Health, Housing, Fire Safety or Building Safety qualification would be advantageous. This Private Sector Housing job offers the opportunity to lead a specialist high-rise fire safety and housing enforcement team within a London Borough. The role provides: A competitive rate of 60- 65 per hour . An initial three-month contract. Hybrid working. Responsibility for a specialist high-rise building portfolio. The opportunity to manage experienced Private Sector Housing and enforcement officers. Potential for the contract to be extended. To apply for this position, contact Shaye Box. Shaye Box (phone number removed) (url removed)
