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We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Specialist Homelessness Prevention Coordinator to play a pivotal role in our Single Homeless Person Service in London . Sounds great, what will I be doing? In this role, you will take ownership of a caseload of individuals at risk of homelessness, delivering proactive and outcome-focused interventions that prevent homelessness and support sustainable housing solutions. Working in a fast-paced environment, you will be responsible for achieving service targets, monitoring performance against key outcomes, and ensuring statutory duties are met within required timescales. Using your specialist knowledge of housing and homelessness legislation, including the Homelessness Reduction Act 2017, you will carry out detailed housing assessments, identify barriers to housing stability, and develop practical, co-produced Personal Housing Plans that drive measurable results. You will actively negotiate with landlords, housing providers, local authorities and partner agencies to secure accommodation and prevent tenancy breakdown wherever possible. The role requires strong case management and excellent organisational skills, as you will manage competing priorities, maintain accurate records, and ensure all actions are progressed promptly. You will be expected to monitor outcomes, track performance, and contribute towards contractual and service KPI delivery, ensuring that intervention targets are consistently achieved. You will build and maintain effective partnerships across the housing sector, welfare services and community organisations, identifying opportunities that improve housing outcomes for clients. Success in this role will require persistence, resilience and a solution-focused mindset, with a strong emphasis on achieving positive move-on outcomes and reducing homelessness across the service. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. The ideal candidate will have knowledge, experience or relevant qualifications relating to housing and homelessness legislation, including the Homelessness Reduction Act, private rented sector housing, eviction processes, welfare benefits and tenants' rights. They will understand the causes of homelessness and have experience delivering effective interventions that achieve tangible outcomes for individuals facing housing challenges. You will be comfortable working within a highly target-driven environment, managing a busy and demanding caseload while balancing multiple priorities and competing deadlines. You will be motivated by achieving results, able to monitor your own performance against service targets, and committed to delivering high-quality outcomes within required timescales. We are looking for someone with strong influencing and negotiation skills who can build productive relationships with landlords, housing providers, local authorities and other key stakeholders. You will be commercially aware in your approach, confident presenting housing solutions, and able to overcome barriers to secure positive housing outcomes for clients. The successful candidate will be highly organised, self-motivated and confident working independently with a high level of autonomy. They will have excellent IT skills, experience maintaining accurate case records and databases, and the ability to analyse information and make informed decisions quickly. Most importantly, you will be resilient, proactive and outcome-focused, with a genuine passion for preventing homelessness and helping individuals access and sustain suitable accommodation. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Property Manager South East London Up to £35,000 per annum (depending on experience) Monday to Friday 8:30am 5:30pm The Opportunity An exciting opportunity has arisen for an experienced Property Manager to join a well-established and highly respected independent estate agency in South East London. This is a fantastic opportunity to become part of a friendly, supportive team where you'll gain exposure to every aspect of residential property management. Unlike traditional portfolio-based roles, the team works collaboratively, meaning responsibilities are shared rather than allocated to individual portfolios, creating a varied and rewarding position. Key Responsibilities Managing residential tenancies from move-in through to move-out. Coordinating maintenance works and contractor appointments. Managing end-of-tenancy negotiations and deposit returns. Carrying out regular property inspections. Liaising with landlords, tenants and contractors. Ensuring all legal compliance and property safety requirements are met. Delivering exceptional customer service and resolving issues efficiently. Supporting colleagues across all areas of property management. About You The successful candidate will have: Previous experience within residential property management. A solid understanding of current lettings legislation and compliance. Excellent communication and relationship-building skills. Strong organisational and problem-solving abilities. The ability to manage multiple priorities in a fast-paced environment. A proactive, professional and customer-focused approach. ARLA Level 3 qualification would be advantageous. However, if you don't currently hold this qualification, full training will be provided and your ARLA Level 3 qualification and exams will be fully funded, as all Property Managers are encouraged to achieve this accreditation. What's on Offer Salary of up to £35,000 depending on experience. Monday to Friday working hours (8:30am 5:30pm). Use of a company pool car for property visits. Discretionary bonuses at various times throughout the year, including Christmas. Full ARLA Level 3 training and funded qualifications (if required). Friendly and collaborative team culture. Exposure to all areas of property management rather than managing a fixed portfolio. Excellent long-term career development opportunities. Applications are welcomed from all suitably qualified candidates.

Tenancy Sustainment Officer Location: Burton on Trent and Surrounding areas Salary: Competitive (dependent on experience) Job Type: Full-time and part-time available Are you passionate about making a real difference in people's lives? Do you have experience supporting vulnerable individuals to maintain stable housing and achieve independent living? Our client is seeking a compassionate and proactive Tenancy Sustainment Officer to join their Housing & Support team. This is a rewarding opportunity to work directly with tenants, helping them overcome barriers, sustain their tenancies, and improve their overall wellbeing through tailored, person-centred support. The Role As a Tenancy Sustainment Officer, you'll provide practical advice, guidance, and targeted interventions to tenants who require additional support to maintain their homes. Working collaboratively with internal teams and external agencies, you'll help individuals build confidence, access essential services, and achieve positive, long-term outcomes. No two days are the same, making this an ideal role for someone who enjoys problem-solving, building relationships, and making a meaningful impact within the community. Key Responsibilities Respond promptly to tenancy sustainment referrals. Assess individual needs and develop tailored support plans to address tenancy-related challenges. Work proactively with tenants to implement agreed actions, providing both encouragement and constructive challenge where appropriate. Assist tenants in maximising their income by identifying and resolving benefits-related issues. Support applications for grants and coordinate access to reusable furniture and essential household items. Build strong partnerships with local authorities, health professionals, social care teams, and other external agencies to deliver holistic support. Maintain accurate, confidential, and up-to-date case records in line with data protection and organisational policies. Act as a Designated Safeguarding Lead, managing safeguarding concerns appropriately and representing the organisation at safeguarding meetings, including MARAC where required. Carry out any other duties appropriate to the role as directed by the Housing & Support Manager. About You We're looking for someone who is empathetic, resilient, and committed to helping people achieve positive outcomes. You will ideally have: Experience supporting vulnerable individuals within housing, tenancy sustainment, support services, or a similar environment. Knowledge of welfare benefits and income maximisation. Understanding of safeguarding procedures and experience managing safeguarding concerns. Experience working collaboratively with statutory and voluntary sector agencies. Excellent communication and relationship-building skills. Strong organisational skills with the ability to manage a varied caseload. Good IT skills and experience maintaining accurate case records. The ability to work independently while contributing effectively as part of a wider team. Why Apply? This is an opportunity to join an organisation that is committed to improving lives and strengthening communities. You'll play a vital role in supporting tenants to maintain stable accommodation, develop independence, and access the services they need to thrive.

Full time - site based in N12 Finchley - 9am to 6pm Managing a block of 91 flats reporting into the onsite Housing Officer. Tools and uniform provided . Caretaker responsibilities: Summary of Responsibilities and Personal Duties: Sweep and clean all internal and external areas on a scheduled and a reactive basis, including the safe use of appropriate equipment, chemicals, and materials. End of tenancy clean of individual flats (deep Clean) Remove fly-tipping, or other bulky items, from communal areas and dwellings to an appropriate area. Carry our general repairs such as light switch changing, changing light bulbs dealing with blocked drainage, mastic, grout, and changing door locks Carry out systematic checks on a scheduled or reactive basis, and sorting or reporting problems, including but not limited to litter bins, communal lighting, boiler and hot water issues, fire safety hazards and communal repairs Request and monitor repairs to communal areas, using appropriate means or by communicating with relevant managers or supervisors Identify and report any welfare or safeguarding concerns about residents Identify and report nuisance, anti-social behaviour or criminal behaviour Look after and use appropriate uniform, personal protective equipment and devices relevant to your role. Ensure high quality outcomes across all tasks, including the compliance with and standards. Carry out any other tasks as and when required.

Are you passionate about delivering exceptional customer service and creating outstanding resident experiences? Our client is one of the UK's leading Build-to-Rent organisations , renowned for delivering high-quality homes, exceptional service and vibrant resident communities. Due to continued growth, they are looking to recruit a Senior Lettings Administrator to join their onsite team at one of their flagship South London developments. This is a fantastic opportunity for someone with experience in Build-to-Rent, residential lettings, PBSA, serviced apartments or property management who enjoys working in a fast-paced, customer-focused environment where no two days are the same. The Role As the Senior Lettings Administrator, you'll play a key role in supporting the successful operation of the development, ensuring an exceptional customer journey from initial enquiry through to move-in and beyond. You'll work closely with the General Manager and onsite team to maximise occupancy, support resident retention and deliver an outstanding level of service to both prospective and existing residents. The position is based on a 40-hour working week, with two Saturdays per month required. Working hours are on a rota basis, with shifts of either 9:00 am 6:00 pm or 10:00 am 7:00 pm. Key Responsibilities Conduct apartment viewings and convert enquiries into successful lettings. Manage the entire applicant journey, responding promptly to enquiries by phone and email. Process tenancy applications, referencing and credit checks. Coordinate move-ins and move-outs, ensuring a seamless resident experience. Assist with rent collection, deposits and tenancy administration. Update property management systems and maintain accurate records. Carry out competitor analysis and support marketing initiatives. Deliver exceptional customer service to residents, contractors and visitors. Resolve resident queries and service requests quickly and professionally. Support resident engagement initiatives and community events. Assist with property inspections and coordinate maintenance issues with the onsite team. Ensure communal areas remain welcoming, safe and well presented. About You You'll be passionate about customer service and genuinely enjoy building relationships with people. Ideally you'll have: Previous experience within Build-to-Rent, residential lettings, property management, PBSA or serviced apartments. Strong administration and organisational skills. Experience managing lettings enquiries and tenancy administration. Excellent communication skills, both written and verbal. A proactive, positive and professional attitude. The ability to work independently whilst contributing to a collaborative team. Strong IT skills, including Microsoft Office and experience using property management systems such as Yardi (or similar) would be advantageous. Flexibility to work weekends on a rota basis. What's on Offer? Salary of £31,000 10% Annual Discretionary Bonus Career progression with one of the UK's leading Build-to-Rent operators Modern, high-quality working environment Ongoing training and development A collaborative and supportive team culture The opportunity to make a real impact on the resident experience If you're looking to develop your career within the rapidly growing Build-to-Rent sector and want to join a business that genuinely puts residents at the heart of everything it does, we'd love to hear from you. Apply today to find out more

Are you an experienced Estates Services Manager with strong leadership skills and a background managing frontline housing services? We're recruiting on behalf of a Local Authority seeking an Estates Services Manager to lead a team of caretakers and ensure estates are maintained to the highest standards of cleanliness, safety and appearance. This is a fantastic opportunity to play a key role in improving neighbourhood services and delivering high quality outcomes for residents. Key Responsibilities Lead and manage a team of caretakers, supporting performance, development and wellbeing Oversee estate services including cleaning, waste management, grounds maintenance and communal areas Monitor service standards and take action to resolve issues and improve performance Ensure health and safety compliance across estates Build strong relationships with residents, resident groups and partner agencies Work collaboratively with teams including repairs, tenancy management, community safety and contractors Respond to service issues and support continuous estate improvements About You Experience managing housing, estates or neighbourhood services Proven experience leading and developing frontline teams Strong understanding of estate management functions Excellent communication and stakeholder management skills Ability to manage competing priorities and drive service improvements Interested? Apply today or contact aidanyoung removed) for more inforamtion!

BDS are working with a leading housing association to recruit a Scheme Manager to provide a housing management service within one of their sheltered services for the over 55s in the Romford area. Duties: Daily welfare checks to residents. Facilitate property lettings and tenant communication for smooth onboarding Conduct regular health and safety checks to ensure property conditions are well-maintained. Coordinate with external agencies and providers when necessary. Report communal area repairs and maintain strong partnerships with external support agencies. Criteria: The ideal candidate will have previous experience in a similar scheme management role, particularly within a sheltered or supported housing setting. Strong understanding of tenant and housing management, particularly for older adults Confident in conducting health and safety checks within residential environments Effective communicator, able to handle complaints and uphold tenancy agreements Hours: 36 hours per week over 5 days Salary; Circa £30,000per annum Apply now for immediate considoration!

Housing Officer: Tenancy & ASB Specialist known internally as a Local Housing Manager Location: Clapham Park, SW2 4AX Salary Banding: £41,237 - £43,406 This role We are recruiting for a skilled and experienced Local Housing Manager to be predominantly office based and out on the patch, you will manage and coordinate excellent housing and estate services within a defined geographical patch. The patch is predominantly in Southwark but includes parts of Lambeth and Lewisham. You will be accountable, customer facing and representative of MTVH across all tenures including rented, shared ownership and leasehold customers, although you will be responsible for our rented customers only. Co-ordination of internal and external services to meet the diverse needs of our customers, delivering services that meet individual and local needs to a high standard is essential. Participation in local initiatives to support the community with their initiatives is necessary and may involve weekend work but this is not common. You will seek continuous improvement with a view to providing an excellent service to residents. You will be required to manage our relationship with the Local Authority and other Housing Association partners. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed : Essential car user Experience of working in a social housing setting is essential Experience of tenancy enforcement and managing a high case load of ASB alongside strong record keeping Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential; to really succeed it will be your values and passion that will set you apart. At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible Ability to collaborate, network and be a strong team player Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to self-manage a varied and demanding workload, prioritising and organising too A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion The ability to manage and report on projects against agreed targets Must possess excellent office management skills, managing inboxes, keys etc Must be willing to work flexible hours as required Desirable Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Service Manager - Anti-Social Behaviour Client: London Borough of Hillingdon Location: Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW Rate: 400- 450 per day Contract: Temporary until 31 January 2027 Hours: Monday to Friday, 9:00am-5:00pm Working arrangement: Technically hybrid, but primarily office-based DBS: Basic DBS required Driving: Required as part of the role; company vehicle provided About the role We are recruiting an experienced Service Manager to provide strategic and operational leadership across a borough-wide Anti-Social Behaviour and associated enforcement service. This is a senior, hands-on leadership position requiring someone who can quickly take ownership of the service, support operational teams and ensure that ASB prevention, investigation and enforcement activity is delivered effectively. Although the role is technically hybrid, the successful candidate must be willing to work from the Uxbridge office more often than not. Being visible, accessible and present on the floor is considered essential to providing the team with effective day-to-day leadership and support. Key responsibilities Provide strategic and operational leadership across the Council's ASB and associated enforcement functions. Lead, manage and support teams operating within a fast-paced and complex environment. Oversee the prevention, investigation and enforcement of serious and complex ASB cases. Ensure appropriate action is taken to protect vulnerable residents, reduce harm and manage community risk. Maintain effective oversight of casework quality, service performance and operational delivery. Scrutinise and interpret performance information, identifying trends, risks and areas requiring improvement. Present performance data, service updates and recommendations to senior managers, elected members and partner organisations. Ensure services comply with relevant housing legislation, the Anti-Social Behaviour, Crime and Policing Act 2014 and other statutory requirements. Maintain compliance with Housing Regulator expectations and wider regulatory standards. Provide direction and professional guidance on complex, sensitive or high-risk ASB and enforcement cases. Strengthen partnership working with the police, community safety services, safeguarding teams, housing providers and other agencies. Support continuous service improvement and ensure resources are deployed effectively. Promote a visible, accountable and resident-focused leadership culture. About you You will be an established ASB or housing enforcement leader with substantial experience managing an operational service. You must be confident taking responsibility from the outset and operating with minimal supervision or training. You will combine strong statutory knowledge with credible people leadership, sound operational judgement and the ability to analyse and present complex performance information clearly. Essential experience Extensive experience managing or leading an Anti-Social Behaviour service. Strong experience within social housing, a local authority, a housing association or a closely related community safety environment. Proven experience leading teams in a demanding operational setting. Experience overseeing complex ASB, tenancy enforcement or community safety cases. Demonstrable experience using performance information to scrutinise services and drive improvement. Experience presenting reports, findings and recommendations to different stakeholder groups. Essential knowledge and skills Strong working knowledge of housing legislation. Detailed knowledge of the Anti-Social Behaviour, Crime and Policing Act 2014. Sound understanding of safeguarding, vulnerability, risk management and enforcement practice. Strong leadership and people-management skills. Excellent written, verbal and presentation skills. Ability to interpret complex information and communicate it clearly. Strong decision-making and problem-solving abilities. Ability to work independently, prioritise competing demands and deliver under pressure. Confidence dealing with senior stakeholders, partner agencies and sensitive operational matters. Additional information The successful candidate must be able to hit the ground running and provide immediate stability, direction and visible leadership to the service. Regular attendance at the Civic Centre in Uxbridge is essential. This is not a predominantly home-based assignment, despite being technically classified as hybrid. Driving is required as part of the role, with a company vehicle available. The successful candidate will also be required to complete a Basic DBS check.

4Recruitment Services are looking for an experienced and motivated Area Tenancy Manager (ATM) to join our clients Housing team. You will be at the heart of managing our clients housing estates, ensuring communities are safe, tenancies are well-managed, and services are delivered effectively. This role offers a hybrid working ly office-based to complete training, then working three days per week in the office and the rest remotely. MAIN PRIORITIES: Income Management: Maximise rental income, manage arrears, and support tenants to sustain their tenancies. Lettings & Sign-ups: Manage new tenancies, sign-ups, and void turnaround to ensure homes are re-let quickly and efficiently. Everyday Tenancy Management: Support tenants with everyday issues, enforce tenancy agreements when necessary, and provide a responsive, accessible service. Low-Level Anti-Social Behaviour (ASB): Investigate minor ASB and nuisance complaints, taking proportionate action to resolve issues. DUTIES AND RESPONSIBILITIES INCLUDE: Manage the full tenancy lifecycle, including changes in circumstances, succession, and tenancy closures. Engage with residents and community groups to maintain safe and well-managed estates. Work collaboratively with partners such as the Police, Community Safety teams, and support agencies to address issues affecting tenants. Identify vulnerable residents and make appropriate referrals to safeguarding and support services. Ensure all actions comply with housing legislation, council policy, and regulatory requirements. ESSENTIAL REQUIREMENTS INCLUDE: Experience in local authority housing is ideal, but experience in housing associations or other housing management roles will also be considered. Strong understanding of tenancy management, income collection, and housing legislation. Excellent communication, problem-solving, and relationship-building skills. Ability to balance enforcement with support to sustain tenancies and improve communities Must be able to drive & have car business insurance Basic DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)

Income Assistant Based in West London Temporary on going contract 24.56per hour Umbrella Job Purpose: To deliver an efficient and robust administrative function to the Rent Income Team within the General Needs Service and provide residential and non-residential rent collection services to all council tenants. To deliver services for residents including face-to-face, telephone, email and virtual communication while ensuring pace, confidentiality and empathy are provided. To collaborate with the Rent Income Officers, Area Tenancy Managers, Welfare Advisors and Income and Financial Inclusion Management Team to provide the best service possible for our residents. To ensure that council policies, performance standards and customer satisfaction requirements are met. Experience: At least a year's experience of working in a social housing environment in a similar or related role and in a management position. Knowledge of building / works contract specifications Ability to work with minimum supervision, show initiative and make sound decisions. Experience of specifying and developing management and performance reports to improve team performance. A good knowledge of residential leases and freehold transfers.

Job Title: Junior Property Manager / Property Manager Salary: £30,000 - £45,000 Location: Ware Contract: Permanent, Full Time Hours: Monday to Friday 9-5pm (1hr lunch) Company: Our client, a well-established Property Management Company based in Ware , is seeking a Junior Property Manager to oversee and manage a diverse portfolio, including blocks of flats and estate of houses. The successful candidate will work closely with Residential Management Companies, RTM Companies, and Landlords, delivering bespoke property management services that ensure full compliance with relevant legislation and legal frameworks. Responsibilities: Property Portfolio Management: Manage a portfolio of properties, ensuring the day-to-day operations run smoothly and efficiently. Client Liaison: Communicate regularly with clients, including Residential Management Companies, RTM Companies, and Landlords, to understand their needs and ensure satisfaction with the management service. Legal Compliance: Ensure all properties within the portfolio are compliant with current property laws, regulations, and legal frameworks, including health and safety, tenancy agreements, and property inspections. Reporting and Documentation: Maintain accurate and up-to-date records for all properties under management, providing clear, transparent, and timely reports to clients as needed. Tenant Relations: Support the Senior Property Manager in handling tenant inquiries, resolving issues, and maintaining positive tenant relationships. Maintenance and Repairs: Coordinate maintenance and repair services for properties, ensuring that work is completed efficiently and within budget. Financial Administration: Assist with budgeting, invoicing, and payment tracking for property-related services and costs. Property Inspections: Conduct regular inspections of properties within the portfolio to identify issues or areas needing attention. Emergency Response: Provide support during emergencies or urgent situations involving properties under management. Skills & Experience Required: A minimum of 1 years experience in property management or a related field is preferred. Fresh graduates with an interest in property management are also welcome to apply. Excellent communication skills, both written and verbal, with the ability to build relationships with clients and tenants. Strong organisational and time-management abilities, with attention to detail and the ability to handle multiple tasks simultaneously. Strong analytical and problem-solving skills, with the ability to find solutions under pressure. Proficiency in Microsoft Office and property management software is desirable (Qube) A basic understanding of property laws, leases, and regulations is an advantage, but training will be provided. A full UK driving license and access to your own vehicle are preferred due to the nature of the role. Company Benefits: 28 days holiday including bank holidays Government Pension scheme Parking available Staff events Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data.

Housing Officer Our vision is to create communities where everyone has a safe home in a place where they're proud to live. We're big and we're local. Residents are at the heart of all we do and we use our size to influence positive change in the areas where we operate. It's also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, you'll embrace our Values to inspire others as well as yourself to be • Honest • Efficient • Accountable • Respectful • Trusted You'll demonstrate our HEART values in your behaviours. You'll: • Be authentic, open and transparent in your actions and words • Believe that by working together we accomplish more, and work hard every day to improve services, efficiency and value for money. • Take responsibility for delivering excellence and own your own actions. • Embrace difference, and put our residents, colleagues and our partners are at the heart of all you do. • Do what you say you will and be relied upon to keep your promises. And, of course, show commitment to our approach to Equality Diversity & Inclusion, Health & Safety, Compliance and Code of Conduct policies and practices within Southern Housing. The role The regional housing teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes. You will be responsible for supporting tenants through the tenancy. Being professionally curious every day and for ensuring we know who our residents are. And taking action to ensure their wellbeing, welfare and health and safety are addressed. You'll deliver a great service, excellent housing advice and support. You'll be empathetic, polite, courteous, and hard working as well as proactively resolving issues when you find them, in a safe and efficient manner. You will take ownership and responsibility for delivering a variety of housing management tasks, to consistently meet KPI's and operational targets. Collaboration with internal teams will be essential in your role, as you work together to improve resident satisfaction and ensure a seamless and integrated approach to service delivery. You will work with the Area Housing Manager to maintain external relationships with key partners including the Local Authorities, statutory and voluntary agencies. You will deliver a service in line with policy and procedures and to agreed performance standards. The location You will work from a main office or hub and will spend much of your time out on site, visiting estates and seeing residents in their homes. You can work in a hybrid way, making use of our hubs, estate and scheme offices and some of the week working from home subject to business need. What you'll be doing: • Provide an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks. • Settle residents into their new homes and visit residents on a regular targeted and proactive basis, ensuring tenancy conditions are met and properties are maintained to a good standard. • Complete welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners. • Work proactively with customers, manging expectations, to ensure they're able to have successful tenancies and have a positive view of their environment and landlord. Managing complex cases through to completion • Carry out pre-void inspections and viewings. Work with lettings and contract services colleagues to ensure the turnaround of vacant homes are within agreed key performance indicators. • Support with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold. Explore solutions such as good neighbour agreements, mediation, and non-legal interventions. • Attend court and prepare contracts, notices and legal papers on tenancy breach issue. • Attend multi-agency partnership meetings • Support our safeguarding obligations by applying professional curiosity and reporting concerns to the specialist teams. • Support and collaborate with colleagues who deal with tenancy fraud. • Prevent non-essential visits by offering a comprehensive, responsive, high quality housing management service using alternative methods of contact. • Provide a holistic approach to resident contact, identify opportunities to carrying out tasks on behalf of other teams, and/or support residents into services to improve health and wellbeing, employment, education and training. • Ensure residents are safe in their homes, working with other teams to provide access to resident's homes as required. Ensure FRA actions are completed and carrying out PEEPS and PCFRA's as required. • Carrying out a programme of tenancy audits so we know who our residents are and identifying support needs. • Assist the income management team in ensuring rental and service charge income is maximised and recovered. • Work in conjunction with the Risk Management framework, encompassing Health and Safety, Data Protection and demonstrate effective controls and compliance with all statutory, regulatory and policy requirements relating to the management of the business. • You'll maintain a detailed knowledge of current legislation, available technology, data protection changes, regulatory framework, and best practice, understanding the implications this has on service, where there are specific service/financial implications. What you'll need: Knowledge and experience • Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement. • Proven experience of following processes, using initiative, and delivering excellent customer service.

Role: Senior Caseworker Based: Camberwell with frequent travel across London, primarily Lambeth Rate: £17 ph PAYE or £22 ph Umb Start Date: ASAP Duration: Temp ongoing Hours: 35 hours per week Monday to Friday - 9am 5pm Hybrid: 1 day in office in Camberwell 4 days outreach and work from home Our client is looking for a Senior Caseworker to be part of the Lambeth Floating Support team. To support young people to sustain tenancies as well as source suitable tenancies in line with procedures in place. This service will also support Social Workers and Personal Advisors and placement keyworkers to support move on options. The medium-level floating support team will work with young people who require support when moving into independent living in order to address support needs and sustain their tenancies. Synopsis of Duties Managing and monitoring project budgets and finances. Working closely with the Finance team and project managers to set an annual budget for each area of responsibility. Regularly reviewing income and expenditure against this budget with project managers and Finance team. Working closely with both Finance team and Bid team to design budgets for bid proposals To lead by example; be the day-to-day expert within team, be a positive role model to the team of caseworkers and escalate concerns to the Team Leader or Service Manager and providing data and narrative reports for internal and external purposes. To ensure, on a day-to-day basis, all monitoring information and evidence is being recorded and collated in line with agreed processes and procedures To contribute to the services out-of-hour rota as required To work closely with the Team Manager to ensure the team can work effectively e.g. identifying training opportunities, peer-supervision To provide support, advice and advocacy for young people regarding accommodation. To produce support plans and risk management plans based on assessments. To promote inter-agency collaboration in the assessment and planning process, and to include appropriate agencies in the delivery of the service To develop and maintain relationships with partner agencies, including community-based services such as police, YOT, Probation, children s services, local authorities and other voluntary sector organisations ensuring appropriate information is shared, supported referrals are made and avoiding duplication of support To deliver a holistic support service working solo or with colleagues as the situation dictates; providing a practical service that will include social support, housing support, accompanying appointments, viewings, ETE options, benefits work, debt advice, assistance obtaining furniture, liaising with utilities, appearing in court, DIY work and cleaning To close cases efficiently and positively, including identifying a referral route for young people and when required. To promote the value of lifestyle changes to the young people being supported To invest in your personal development by attending core and additional training to keep abreast of issues facing children and young people such as Trauma Informed Training, Child Criminal (and sexual) exploitation and contextual safeguarding) Support Team manager with presentations and support the team/caseworkers with complex caseloads by providing solutions and personal development, learning and day to day tasks To carry out any other similar duties as required and be flexible to the changing needs of this, fast paced service Essential Requirements: Experience of supporting Young People with Housing support and Tenancy Sustainment Experience of supervising staff and/or volunteers Proven experience of engaging positively with vulnerable young people or other vulnerable groups with understanding and knowledge of relevant policies and legislation Experience of using support plans to enable young people to successfully access and sustain accommodation and support services Substantial experience of providing support, advice and advocacy and communicating effectively, the needs of young people to other professionals Experience in working as part of a multiagency team, working together to achieve positive outcomes for young people and establishing links to further the aims of a project DBS on the update service Available immediately Supporting Futures Consulting acts as both an employer and an agency.

Job Title: Property Manager Location: Stow-Cum-Quy, Cambridgeshire Salary: Negotiable depending on experience Benefits: 25 days holiday + Bank Holidays An independent sales and letting agency is looking for an experienced Property Manager to join their established team in Stow-cum-Quy. The company provides full management and let-only services across Cambridge and the surrounding areas, with a strong portfolio of residential properties and an excellent reputation for providing a professional service to both landlords and tenants. This is a great opportunity for an experienced Property Manager to join a well-established, independent business offering a collaborative working environment and the opportunity to take responsibility for a varied property portfolio. As the Property Manager, you will have the following responsibilities: Managing tenant enquiries and day-to-day property management issues Organising repairs and maintenance Liaising with landlords, tenants and contractors Conducting property inspections Handling end-of-tenancy check-outs and deposit negotiations Ensuring properties and tenancies are managed in line with current legislation Planning, coordinating and prioritising your workload Successful applicants will have the following experience: Previous experience within property management Good knowledge of property maintenance and residential lettings Understanding of tenancy law and regulations Excellent customer service and communication skills Strong organisational and time management skills The ability to manage multiple properties and priorities Ability to multitask and work under pressure Proficiency in IT systems and software Experience with property management software and databases is a plus A professional and proactive approach Please contact Adam Brown on (phone number removed) / (phone number removed) for more information about this role (Property Manager, Senior Property Manager, Property Portfolio Manager, Landlord Account Manager)

Facilities Manager Salary up to £55k Flexible working with site visits Office Location : NW1 Our client is a privately owned commercial landlord, who is now seeking to strengthen their team by appointing an experiened Property Manager with hands-on experience, including aspects of hard and soft facilities management, to deliver high-quality services across a diverse portfolio of mixed-use properties. The ideal candidate will really understand how to build relationships with tenants, understanding their requirements, and ensuring that all properties maintain the best possible standards. You will be responsible for creating service charge budgets across a portfolio of multi-tenanted properties and liaise with suitable contractors to deliver those services as both pre-planned and in some cases emergency works. If you have a network of your own contractors in the London area it would be a definite advantage. Collaboration and Reporting Arrange monthly briefings with the Asset Managers to discuss site performance, risks, and tenant issues Take initiative to work with other areas of the business to identify opportunities to improve work practices Provide reports, records and feedback to the wider business as required Operational Support Support wider Operations teams on site-specific initiatives, e.g. commercialisation, capex projects, dilapidation works, refurbishments, location of assets on site and meter readings Support the development of business plans with Asset Managers Highlight potential leasing, development and income-producing opportunities to the Asset Managers Assist in the operational and facilities mobilisation of new acquisitions and the smooth transfer-out of sold assets; provide support in due diligence of prospective purchases where required Assist the Asset Management team with lease events and changes in tenancy Assist Asset Managers in reviewing tenant fit-out plans and alterations proposals, providing feedback where needed Liaise with insurers and loss adjusters to support insurance claims Person Specification Extensive experience in facilities management across multi-site, mixed-use (commercial and residential) environments Customer-focused with excellent stakeholder engagement skills and ability to communicate effectively at all levels Proactive, with strong attention to detail and a commitment to health, safety, and service standards Strong organisational, problem-solving and multi-tasking abilities Experience with service charge budgeting and reconciliations Proven track record of managing third-party contractors and service providers Proficient in Microsoft Office and reporting tools Qualifications/Training Recognised industry qualifications (e.g. IOSH, NEBOSH, IWFM, or trade-based certifications), or willing to work towards them A valid driving licence and willingness to travel Sound understanding of statutory building compliance and H&S legislation (e.g. fire safety, asbestos, water hygiene) Accountable for own learning and staying up to date with changes in legislation and statutory compliance relating to facilities and property management

Key Responsibilities Leasing & Administration Respond to email and phone enquiries in a timely and courteous manner Respond to any customer queries and ensure that residents' expectations are managed at all times Assist with preparation of check-in and check-out reports, completing property inductions with new residents Prepare inventories for apartments and ensure these are returned by new tenants Arrange utility registrations & council tax communications after residents move in Conduct viewings to prospective tenants, recording feedback on the CRM marketing system and sending follow-up emails Implement and support branded marketing campaigns Assist with deposit protection scheme set up and releases Assist with move in / move out customer journey procedures Assist with the collection of rents, ensuring collection and deposit on a timely basis Utilise the property management system to record various transactions and navigate tenant information, producing AST contracts and renewal contracts Report on feedback provided by team members as part of process development at required times; including attending and contributing to meetings to help develop these processes Assist with market surveys, competitor analysis and "open houses" Assist in processing resident applications to guide them through the start of their tenancy, including completion of background and credit checks Involvement with internal projects to improve lettings KPIs: Direct Let Retention, Monthly Occupancy, Viewings and Mystery Shopping Feedback, Arrears %, Bad Debt % Customer Service Take ownership of the Reception area, ensuring it looks presentable and providing a warm welcome to residents and visitors to the building Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs Always seek ways to exceed residents' service expectations Ensure resident issues and service requests are addressed within 24 hours Assist in promoting a neighbourly and community atmosphere including contributing to the resident events programme Undertake activities to recognise and celebrate long-term residents Assist the General Manager with resolving customer complaints Provide feedback on the efficiency of customer service process to help develop brand and ways of working Active involvement in obtaining regular 5 reviews for the property Be a true ambassador of the brand and what it stands for KPIs: Customer satisfaction surveys, Resident Engagement, NPS (Net Promoter Score), Resident retention and referrals, Customer Service Reviews Property Upkeep Comply with regular fire safety and health and safety standards Assist in undertaking scheduled flat inspections and recording of same Day to day assistance in management of reactive maintenance and defects Adhere to business operating processes, systems and standards Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both residents and employees Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the General Manager or Facilities Manager Qualifications, Experience and Role Requirements Essential Demonstrates honesty, integrity and intelligence Experience in a property lettings or related business (student accommodation, serviced apartments etc.) Excellent customer relationship skills and attention to detail, with an enthusiastic and engaging attitude Excellent organisation and administration skills Responsive with the ability to adapt to change and a fast-paced environment Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office and property management systems Team player with a willingness to support others A positive, 'can-do' attitude with a desire to learn and achieve outstanding results Ability to work independently on a day-to-day basis Ability to work Saturdays and public holidays in line with the rota Ability to work in different buildings if required

Senior Property Manager Basic salary £38,000 to £40,000. Working hours 8:30am to 6:00pm Monday to Friday and 1 Saturday per month with a day off in lieu. MUST be ARLA qualified. Car driver required and use of pool car available and this will just be to visit a property as and when required. The role requires someone with solid experience in Residential Property Management. You must have a strong understanding of property legislation and compliance and be confident managing a portfolio independently. Senior Property Manager You will use Street CRM, Payprop, Goodlord, and DPS for deposits. Check diary every day for property visits, move ins, check outs and organise as necessary with relevant person(s) or company. Management issues must be lodged on the software system Street which is a task diary system. Works orders to be created and forward chase task. Senior Property Manager If tenant does not want to renew. Advise negotiator with contact details property so they can arrange viewings and relet. Organise gas certificate renewals with contractor. Organise electrical certificates and PAT tests. Landlord licences to be organised with landlord in the areas that are taking part. Section notices to go out as required. Letters to be sent out when required. Property visits to be booked with tenants and past to clerk (some to be carried out by property manager. Put invoice details onto software system for maintenance works etc Payprop. Produce invoices on software system for payment with landlords. To be emailed to them and not posted unless advised otherwise Scan files and save documents into system. Complete file checklist that all has been done and then hand accounts for payment with relevant invoices. Lodge deposits on Deposit Protection. When DPS certificate received save and send property information to tenants via Goodlord platform. Contact all utilities via system with readings etc for tenant move in. Senior Property Manager Book inventories /check out reports with relevant companies. Ask negotiators day and time that is required and advise negotiator to advise the tenants. When inventory report back to be added to software system send copy to tenant and landlord Make sure signed by tenant(s). When check out is back check again original report if there any deductions liaise with tenant(s) and landlord within 10 days. Arrange deposits to go back to relevant persons within 10 days. Organise cleaning or maintenance at end of tenancy if required. Software diary system is be kept up to date. This is important especially for certificates, maintenance issues, property visits. Landlords and tenants to be kept up to date with all repairs by email and recorded in software system. Advise landlords on possession proceedings relating to rent arrears. Organise rental insurance claims. Attending possession hearings. Liaise with landlord and tenant when there are any conflicts. Property visit reports sent to landlord and any issues tenant to be contacted. Any maintenance to be recorded. There can be changes to this list from time to time relating to property management and referencing department. Senior Property Manager Basic salary £38,000 to £40,000. Working hours 8:30am to 6:00pm Monday to Friday and 1 Saturday per month with a day off in lieu. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.

Location: Hancock Court, Warrington Salary: 18.40 per hour ( 33,494 per annum) Contract: 6 Month Fixed-Term Contract / Secondment (with potential to extend) Hours: 35 hours per week, Monday to Friday Enhanced DBS Check to be completed prior to start About the Role We are recruiting for a Housing Manager to join a well-established Retirement Living service supporting independent residents aged 55 and over. Based at Hancock Court in Warrington, you will be responsible for the day-to-day management of a retirement living scheme, ensuring residents feel safe, supported and able to live independently in their own homes. This is a varied role where no two days are the same, combining housing management, resident wellbeing, property compliance and community engagement responsibilities. You will be responsible for maintaining a safe and compliant environment, carrying out resident welfare checks, managing repairs and contractors, handling tenancy-related matters and helping to create a vibrant community for residents. Key Responsibilities Managing the day-to-day operation of a Retirement Living scheme Conducting resident welfare checks and supporting tenancy sustainment Ensuring all health & safety, compliance and fire safety checks are completed and recorded Raising and monitoring repairs and maintenance works Managing void properties and supporting re-letting activities Monitoring rent accounts and supporting arrears management Responding to resident concerns Building positive relationships with residents, families and external agencies Coordinating contractors and ensuring communal areas remain welcoming and well maintained Supporting resident engagement activities and helping to reduce social isolation About You We are open to candidates from housing, supported housing, tenancy management, property management, community services, customer service or other transferable backgrounds. To be successful, you will: Be confident working independently and managing your own workload Have a proactive, positive and can-do attitude Be comfortable lone working for the majority of the time Have experience dealing with customers, residents or service users Understand the importance of health & safety and compliance standards Have experience managing competing priorities and solving problems independently Be an effective communicator with strong relationship-building skills Be able to hit the ground running following an initial training and induction period Experience within housing, retirement living, supported housing or working with older people would be advantageous but is not essential. What's on Offer? 18.40 per hour ( 33,494 per annum) Monday to Friday working pattern with no weekend requirement Flexible working hours, typically around 8:30am to 4:30pm Opportunity to join a supportive and established team A well-managed scheme with a stable workload and positive resident community Potential for the contract to be extended beyond the initial six-month period Additional Information The role is primarily based at Hancock Court, Warrington. Candidates should be comfortable travelling to neighbouring schemes when required to provide buddy cover and operational support. An Enhanced DBS (Adults) check and satisfactory references will be required. A full UK driving licence and access to a vehicle is highly desirable due to the travel requirements of the role. If you are looking for a rewarding housing role where you can make a genuine impact on people's lives while enjoying autonomy, variety and flexibility, we'd love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.