4 jobs found

ICT Service Desk Analyst Location: County Durham Salary: Up to 30k Working Pattern: 4 Day week, 8am - 6pm Office Attendance: Hybrid working, occasional travel to other site We are recruiting for an experienced ICT Service Desk Analyst to join a growing Technology Services team. This is an exciting opportunity to support a modern IT environment, providing high-quality 1st and 2nd line technical support while contributing to digital transformation and continuous service improvement. Working as part of a collaborative IT team, you'll be responsible for supporting end users across a broad range of technologies, resolving technical issues, maintaining IT assets, and assisting with infrastructure and business technology projects. You'll play a key role in ensuring technology services remain reliable, secure and customer focused. Key Responsibilities Provide 1st and 2nd line technical support for hardware, software and business applications. Diagnose, troubleshoot and resolve incidents, escalating where specialist support is required. Deliver routine service requests and approved changes in line with IT service management processes. Maintain accurate records of IT assets, incidents and service requests. Support the deployment, configuration and management of laptops, desktops, mobile devices and associated technologies. Assist with infrastructure, networking and end-user computing projects. Contribute to incident, problem and change management activities to improve service performance. Provide onsite technical support across organisational locations where required. Support business continuity and disaster recovery activities. Participate in an on-call and out-of-hours support rota where applicable. Work collaboratively with colleagues to identify opportunities for service improvement and digital transformation. Deliver excellent customer service, ensuring users receive timely and effective technical support. About You Experience working within an IT Service Desk or technical support environment. A relevant IT qualification or equivalent practical experience. Strong troubleshooting and problem-solving skills. Knowledge of Incident, Problem and Change Management best practices. Excellent customer service and communication skills. Experience supporting Windows devices, Microsoft 365 and end-user hardware. The ability to prioritise workload and manage multiple support requests. Experience working collaboratively within a technical team. Desirable: ITIL Foundation certification. Experience supporting networking, infrastructure or cloud technologies. Knowledge of IT asset management and mobile device management. Understanding of information security and data protection principles. Full UK driving licence. What's on Offer Permanent opportunity within a supportive and collaborative IT team. Hybrid working arrangement. Opportunities for professional development and technical training. Exposure to a broad range of technologies and digital transformation initiatives. Opportunity to contribute to service improvement and modernisation projects. Competitive salary and comprehensive employee benefits package. If you're passionate about delivering excellent IT support and enjoy working in a fast-paced, customer-focused environment, we'd love to hear from you. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Systems Analyst Leeds - Hybrid Permanent Summary We're seeking a Systems Analyst to join our existing team in Leeds. The successful candidate will be responsible for the development, implementation and continual support of business systems where appropriate. You'll get the opportunity to collaborate with other members of the team as necessary in the planning, estimating, supervising and monitoring of implementation activities where required. Some of the key deliverables for the role will include: Incident Management - Managing the investigation and resolution of application incidents as well as aid and advise business users in the effective use of applications and information technology Change Management - Managing change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support Problem Management - Where appropriate take ownership of the problem management process to identify root cause of critical incidents. Reconcile issues across support teams to improve Incident Management Process. Project Delivery - Provide support to ICT Projects, including Testing and UAT, Training, Operational Handover Supplier Management - Raising and managing tickets raised with 3rd party systems Disaster Recovery - Carry out testing of business continuity plans and maintain the development and testing of all Disaster Recovery plans within the IT Infrastructure Security - Installing Security Patches/Service Packs in a timely manner, in-line with Cyber Essentials as well as ensuring Information Security risks are identified, reported and actions taken to reduce the occurrence and impact of security incidents. What we're looking for: Previous experience as a Systems Analyst or similar Ideally have worked within the Utilities sector Proven experience in administering training, development, and competency platforms, construction management software, or digital form capture technologies would also be advantageous Must possess good analytical skills with the ability to interpret information logically. Strong communication, presentational and written skills with the ability to describe complex issues simply to colleagues at all levels of seniority. Has a systematically and creative minded approach to problem solving whilst working alone and equally as part of a team. Able to work under pressure and meet tight deadlines whist still producing good quality work. Experienced at gathering requirements and has strong negotiating skills. Experienced at prioritisation of calls. Excels at transferring knowledge through user guides or training. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

IT Security Manager Hybrid We are seeking an experienced IT Security Manager to lead our clients security function across the EMEA region. Reporting to the Head of IT Infrastructure, you will manage a team of internal security analysts as well as external consultants and managed services providers. This role requires strong interpersonal skills to collaborate effectively with IT Infrastructure teams across multiple European sites, as well as wider business units within the group. The successful candidate will take ownership of their Information Security Management System (ISMS) , supporting ISO 27001 certification, ensuring compliance with relevant regulations, and safeguarding our IT assets. You will also play a proactive role in shaping and delivering future security programmes as part of the Global IT Security Team. Key Responsibilities Lead and manage the IT security team, including outsourced SOC/MDR/DFIR providers. Maintain and enhance our ISMS, including policies, procedures, registers, and reports. Ensure compliance with ISO 27001, ISAE 3402 Type II, and NIS2 requirements. Prepare and present regular security reports to senior management. Liaise with external auditors, customers, and vendors as required. Conduct regular security assessments, penetration tests, and risk analyses. Monitor networks and systems for breaches, incidents, and vulnerabilities. Respond to and manage security incidents, including investigation, mitigation, and reporting. Oversee user access controls, identity management, and data protection measures. Lead Business Continuity and Disaster Recovery (BC/DR) planning and testing. Manage and deliver IT security awareness training for staff and end users. Qualifications & Experience Bachelor's degree in Computer Science, Information Security, or related field. Professional certification (CISM, CISSP, or equivalent) required. 7+ years' experience in IT security, with at least 3 years in a leadership or managerial role. Strong knowledge of ISO 27001, ISAE 3402, and related frameworks. Experience with security technologies such as XDR, MDR, EDR, SIEM, NAC, IDS/IPS, and SASE. Proven background in incident response, risk management, and ISMS operation. Essential Skills Demonstrated leadership and team management experience. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to prioritise effectively and perform under pressure. What they Offer An influential leadership role in a global organisation. Opportunity to shape security programmes and strategy at an international level. Competitive salary and benefits package. Professional development and certification support. If you are a proven IT Security leader with the vision, expertise, and drive to safeguard critical systems and data, we would like to hear from you. IT Security Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Onsite 5 days a week in south London - Some travel outside of London - Car/Motorbike required Client Services Analyst The Client Services Analyst provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems. Responsibilities: Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Maintain systems, install new equipment, and make modifications to client infrastructure as Able to troubleshoot mobile devices (setup, email and security tokens). Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint, Azure and DNS. Evaluate client's operational efficiency of different IT systems and recommend improvements. Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner. Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities. Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date. Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client. Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology. Qualifications: +4 years of related IT experience in an enterprise or server based environment. Must have 3+ years of recent systems maintenance and end user technical support experience. Excellent desktop and server troubleshooting skills. Strong hands-on experience in Azure, Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite. Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS). Impeccable verbal/written communication. Exhibit a high-level of professionalism and sound judgment. Experience with ConnectWise or similar ticketing system preferred. Financial services industry and MSP experience preferred.