11 jobs found

Customer Service Resolution Officer Location: Stafford (Office Based) Salary: 15.00 - 20.00 per hour (depending on payment type) Contract: Temporary (with potential opportunities available) Hours: Full-time - 36 hours per week Following opening hours: Monday to Thursday: 8:30am to 5:00pm Friday: 8:30am to 4:00pm Are you passionate about delivering outstanding customer service? Sellick Partnership are supporting a well-established housing association to recruit a proactive and customer-focused Customer Service Resolution Officer to join their Customer Experience team in Stafford. If you're an experienced customer service professional who enjoys solving problems, supporting customers through challenging situations and making a genuine difference, we'd love to hear from you. This is a varied and rewarding role where you'll be the first point of contact for customers, taking ownership of enquiries and resolving issues quickly and effectively while delivering an exceptional customer experience. The Role As a Customer Service Resolution Officer, you'll provide a high-quality first-contact resolution service across a range of communication channels. You'll work closely with colleagues across the organisation to resolve enquiries, coordinate repairs, support customers through complaints and ensure every interaction reflects our commitment to excellent customer service. You'll play a key role in helping the organisation achieve its priorities by: Delivering more for our customers. Supporting the delivery of high-quality housing services. Contributing to a positive and inclusive workplace culture. Helping drive continuous service improvement. Delivering an outstanding customer experience every day. Key Responsibilities In this role, you will: Deliver an exceptional first-contact resolution service via telephone, email and other communication channels. Take ownership of customer enquiries, resolving issues wherever possible at the first point of contact. Provide a professional, friendly and empathetic service, putting customers at the heart of every interaction. Accurately record customer contacts, ensuring all information, actions and follow-up work are completed in line with procedures. Coordinate the Same Day Repairs Service by effectively scheduling and utilising repair resources. Manage repair appointments and support workflows including Damp, Mould and Condensation follow-on works. Recognise vulnerable customers and identify safeguarding concerns, domestic abuse, anti-social behaviour or unsafe properties, escalating concerns immediately through the appropriate channels. Essential Previous experience working within a customer service environment. A genuine customer-first approach with a passion for delivering outstanding service. Excellent communication skills, both written and verbal. Strong empathy, patience and the ability to build rapport with a wide range of customers. Excellent problem-solving skills with the confidence to make informed decisions. The ability to remain calm and professional when dealing with difficult or emotional situations. Strong organisational skills and the ability to multitask in a busy environment. Good IT skills with the ability to learn new systems quickly. A positive attitude, resilience and enthusiasm. The ability to work collaboratively within a team while taking ownership of your own workload. A commitment to equality, diversity and inclusion. Desirable Experience working within a contact centre or housing environment. Experience coordinating repairs or property maintenance services. Knowledge of social housing and the challenges facing the sector. Understanding of the diverse needs of customers and vulnerable individuals. Experience identifying service improvements and contributing to continuous improvement initiatives. Additional Responsibilities As part of this role, you'll also: Promote a positive Health and Safety culture and ensure all policies and procedures are followed. Maintain the highest standards of confidentiality and comply fully with GDPR and Data Protection legislation. Complete all mandatory training relevant to your role. Undertake any other reasonable duties appropriate to the role as required by the business. You'll also be comfortable working at pace, adapting to changing priorities and communicating effectively with customers and colleagues across the organisation. If you're passionate about delivering exceptional customer service, enjoy solving problems and want to be part of a team that puts customers first, we'd love to hear from you. Apply today or contact Josh Meek at Sellick Partnership Ltd Derby officer for further information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Customer Service Resolution Officer Stafford £15.65ph Full time Office Based This Customer Service Resolution Officer role plays an integral part in Customer Experience Directorate which enables the operational delivery of the following organisational priorities: Delivering more for our customers Having the capacity to build more homes Being a great place to work for our colleagues Being a financially resilient business Being a key influencer in the region Responsibilities : To provide a high-quality first contact resolution service to customers via a range of communication methods, in a friendly and professional manner. Maintaining a flexible approach to covering the opening hours of the business. To demonstrate HPG s values by putting customers first, displaying professionalism, empathy and efficiency while resolving all enquiries at first point of contact, providing a service that the business is proud of. To be responsible for ensuring all communication with customers is recorded accurately, including categorisation, and that all follow up work is acted upon timely and in line with procedure. To be responsible for delivering the Same Day Repairs Service by effectively utilising the DLO resources, to stay and repair. To be responsible for delivering a range of processes/ workflows, to support service delivery for the business such as Damp, Mould & Condensation follow on works or scheduling of works orders. To ensure that all customer enquiries are managed in line with the Quality Framework, to ensure excellent level of service is delivered to all customers. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

We are recruiting on behalf of a large and established Midlands-based housing association for experienced Housing Officer to join their team on an initial temporary contract, with the potential to extend. This Housin Officer role offers an excellent opportunity for a housing professional to support safe, well-managed communities through effective estate management, tenant engagement and proactive interventions. Key Responsibilities of a Housing Officer: Manage an allocated housing patch, carrying out estate inspections and identifying issues affecting residents and properties. Monitor communal areas and ensure health, safety and estate standards are maintained. Address estate-related issues including fly-tipping, pest control, cleaning, grounds maintenance and environmental concerns. Build positive relationships with tenants and support tenancy sustainment. Carry out property visits, home checks and inspections where required. Respond to housing condition concerns including damp, mould and property-related issues. Support building safety requirements, fire safety actions and emergency response processes. Work with internal teams, contractors, Local Authorities, Police and external agencies to resolve community issues. Maintain accurate records and update housing management systems. Support temporary moves and alternative accommodation arrangements where required. To be successful as a Housing Officer you will need: Previous experience in housing management, estates, tenancy management, homelessness, property services or a similar role. Experience working directly with tenants and managing housing-related issues. Knowledge of housing legislation, tenancy management and regulatory requirements. Experience dealing with estate inspections, ASB, environmental issues or complex tenant situations. Strong communication and relationship-building skills. Ability to manage a busy patch independently and prioritise competing demands. Good IT and administration skills, including experience using housing or case management systems. Full UK driving licence and ability to travel across Birmingham and the wider West Midlands. Knowledge and experience of working with Awaab's law and Housing Ombudsmen code. Experience with Northgate or similar housing systems is desirable but not essential. What's on offer: Temporary contract initially for 2 months, with potential extension. 35 hours per week, Monday to Friday. Hybrid working with a combination of home working, office attendance and regular patch visits. Locations covered include Birmingham and surrounding areas such as Wolverhampton, Halesowen and West Bromwich. If this Housing Officer role is of interest, please apply or contact (url removed)

Ashfield District Council have a great opportunity for a Technical Officer (Damp, Mould & Disrepair) to join us in Sutton-in-Ashfield . You will join us on a full time, permanent basis , and in return, you will receive a competitive salary of £35,412 - £38,220 - per annum (pay award pending). Join Ashfield District Council and Make a Difference to Our Homes and Communities We are seeking an enthusiastic and proactive individual to join our Repairs Team in a newly created role within the Operations Directorate. In this varied position, you will carry out technical inspections, assessments and surveys across our housing stock, diagnose repair and damp issues, and work closely with colleagues to investigate and resolve disrepair claims. The successful candidate will have experience of repair and damp diagnosis in domestic properties, strong problem-solving skills, and a commitment to delivering excellent customer service. Training and development will be provided to help you build on your existing knowledge and skills. Closing date: 23 August 2026 Interview date: 2 September 2026 Why not click apply today? Don t miss out on this opportunity to develop your career as our Technical Officer (Damp, Mould & Disrepair). Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.

Operations Manager - Responsive Repairs (Stratford): £65,000 per annum Goodman Masson delighted to be partnering with Local Space , an ambitious and values-driven housing association, to recruit an exceptional Operations Manager Responsive Repairs . This is a fantastic opportunity to join an organisation that is genuinely making a difference by providing safe, high-quality homes for people experiencing homelessness across London and Essex. Reporting directly to the Head of Asset Delivery, this is a pivotal leadership role with responsibility for shaping and driving the delivery of responsive repairs across a diverse housing portfolio. You'll lead the operational performance of Responsive Repairs, Voids, Legal Disrepair & Insurance, and Healthy Homes, ensuring services are efficient, compliant, customer-focused and deliver outstanding outcomes for residents. This is far more than a traditional repairs management role. You'll have the opportunity to influence strategy, lead service transformation, and play a key role in ensuring the organisation remains at the forefront of regulatory compliance, particularly around damp and mould management and Awaab's Law. Working closely with senior leadership, you'll provide assurance to the Executive Team and Board while driving continuous improvement, operational excellence and value for money. Leading a team of experienced Contracts Surveyors and Asset Delivery Officers, you'll oversee contractor performance, manage significant operational budgets, mitigate legal disrepair and insurance risks, and use data and performance insight to enhance service delivery. You'll also champion an exceptional customer experience, ensuring residents receive a responsive, high-quality repairs service that helps them feel safe and secure in their homes. This role would suit an experienced operational leader from a housing association, local authority or wider social housing environment who has a strong background in responsive repairs, contract management and service improvement. You'll be someone who enjoys leading high-performing teams, thrives on driving change and is passionate about delivering services that genuinely improve people's lives. Local Space is entering an exciting period of growth and transformation, underpinned by a strong social purpose and an ambitious corporate strategy. Their culture is built around collaboration, accountability and continuous improvement, making this an outstanding opportunity for someone looking to step into a highly influential leadership role where they can make a tangible impact on both residents and the wider organisation. If you're looking for a role that combines operational leadership, strategic influence and genuine social purpose, or know someone who is, I'd love to speak with you. Get in touch: +(phone number removed) (url removed)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Client Local Authority in Newham Job Title Technical Officer - Damp & Mould Pay Rate 200 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri) Duration 6 Month Contract Location HYBRID WORKING- 3 Days a week Bridge Road Depot Abbey Rd, London E15 3LX Description To provide administrative and practical support to Damp & Mould services. We are looking for someone who enjoys administration but also likes to build on their technical knowledge to maximise the case triage from source. Candidate would preferably hold a relevant background knowledge in Damp & Mould or Housing Property Compliance. To undertake reactive D&M safety and remediation works as the first line of defence Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Visiting & Tenancy Sustainment Officer Location: Wembley, Brent (Site-Based Role) Rate: £20.08 per hour PAYE £26.44 per hour Ltd/Umbrella Contract: Ongoing Temporary Assignment Start Date: Immediate Start Available About the Role We are currently recruiting for an experienced Visiting & Tenancy Sustainment Officer to join a busy Housing team within a London Borough based in Brent . This is an excellent opportunity for a housing professional with a strong background in tenancy management, tenancy sustainment, resident engagement, and safeguarding. This role is primarily site-based , with extensive travel across the borough visiting council tenants in their homes. As such, candidates must hold a full driving licence and have access to a vehicle . There is only limited opportunity to work from home . As the face of the council, you will play a vital role in delivering outstanding resident-focused services, supporting vulnerable tenants, identifying risks, and helping residents sustain successful tenancies. Key Responsibilities Lead and deliver a programme of home visits to council tenants across Brent. Complete detailed tenancy visit assessments and prescribed data collection forms. Conduct dynamic risk assessments within residents' homes, identifying health and safety concerns, including fire risks and evacuation challenges. Identify and address issues relating to damp, mould, disrepair, and poor property conditions, referring cases to relevant teams as appropriate. Provide residents with advice and realistic expectations regarding repairs and maintenance issues. Identify and report suspected tenancy fraud or breaches of tenancy conditions. Promote fire safety awareness, including testing smoke alarms and carbon monoxide devices. Identify vulnerabilities, safeguarding concerns, abuse, neglect, or welfare risks and ensure appropriate referrals and support are in place. Essential Requirements Knowledge & Qualifications Strong understanding of social housing and housing management services. Knowledge of landlord responsibilities and safeguarding obligations. CIH Level 3 qualification (or above) or equivalent housing management experience. Knowledge of Health & Safety legislation, Fire Safety, Welfare and Employment issues. Understanding of GDPR and data protection requirements. Experience Previous experience working within a housing association, local authority, ALMO, or similar housing environment. Direct experience in a Visiting Officer, Tenancy Sustainment Officer, Housing Officer, Neighbourhood Officer, Resident Services Officer, or equivalent housing management role . Experience supporting vulnerable residents and managing complex tenancy issues. Experience carrying out home visits and resident assessments. Candidate Profile We are seeking a proactive and compassionate housing professional who can confidently work in residents' homes, identify support needs, manage risk, and deliver high-quality tenancy sustainment services. You will have a proven track record within social housing and be comfortable working independently across a designated patch. Please note: This role requires extensive travel across Brent and is predominantly site-based. Access to a car is essential, and home working opportunities are very limited.

Customer Service Resolution Officer (Contact Centre) Location: Stafford (Office Based) Pay Rate: £15.02 per hour PAYE £18.26 per hour Umbrella Contract: Temporary (Initially 3 Months with the view to extension and permanent opportunities) Hours: 36 hours per week Temporary Working Hours: Monday to Thursday: 8:30am 5:00pm Friday: 8:30am 4:00pm Permanent Opportunity: Should permanent positions become available, the salary will increase to £32,349.96 per annum , with working hours operating on a rota between 8:00am and 8:00pm, seven days a week. The Role We are currently recruiting for a Customer Service Resolution Officer to join a well-established Housing Association based in Stafford . This is an exciting opportunity to become part of a busy Contact Centre, delivering exceptional customer service and resolving enquiries at the first point of contact. Working within the Customer Experience team, you will provide a professional, empathetic and efficient service across multiple communication channels while supporting customers with repairs, housing enquiries and general service requests. This role is ideal for candidates who thrive in a fast-paced customer-focused environment and enjoy problem solving. Key Responsibilities Deliver a high-quality first point of contact service via telephone and digital communication channels. Resolve customer enquiries efficiently whilst providing excellent customer service. Accurately record customer interactions, ensuring all information is updated within internal systems. Schedule responsive repairs and coordinate Same Day Repairs using internal resources. Process a variety of customer service workflows including repairs, damp, mould and condensation follow-on works. Ensure enquiries are managed in accordance with quality standards and internal procedures. Identify service failures and opportunities for continuous improvement. Escalate complex enquiries where appropriate whilst aiming to achieve first contact resolution. Recognise safeguarding concerns, vulnerable customers and tenancy risks, escalating appropriately. Log complaints accurately and support customers through the complaints process. Carry out administrative duties to support the wider Customer Experience Directorate. Maintain GDPR and PCI compliance at all times. Work collaboratively with colleagues to resolve challenging customer enquiries. Contribute positively to a customer-first culture whilst demonstrating professionalism and empathy. About You Previous experience working within a Customer Service environment (Essential). Experience working within a Contact Centre or Repairs environment (Desirable). Passion for delivering outstanding customer service. Excellent verbal and written communication skills. Strong problem-solving and conflict resolution abilities. Ability to remain calm under pressure and manage difficult conversations professionally. Good organisational skills with the ability to prioritise a busy workload. Confident using IT systems and able to learn new software quickly. Ability to multitask whilst maintaining accuracy. Understanding of diverse customer needs and delivering an inclusive service. Experience within Housing, Social Housing or Property Services would be advantageous. SEO Keywords Customer Service Resolution Officer Customer Service Advisor Contact Centre Advisor Contact Centre Officer Customer Experience Officer Housing Customer Service Repairs Administrator Repairs Scheduler Repairs Coordinator Social Housing Jobs Housing Association Jobs Customer Service Jobs Stafford Staffordshire Jobs Housing Repairs Customer Experience Advisor Call Centre Advisor Housing Officer Temporary Customer Service Jobs Stafford

Job Title: Clerk of Works - Social Housing (Repairs, Damp & Mould) Location: South London Salary: Up to 45,000 per annum Contract Type: Permanent Start Date: ASAP About the Role We're working with a respected social housing provider in South London to recruit an experienced Clerk of Works on a permanent basis, focused on overseeing repairs, maintenance, and damp & mould remediation across their housing stock. This is a key role ensuring that residents live in safe, well-maintained homes and that contractors deliver work to the highest standards. You will be responsible for on-site inspections , reporting , and ensuring works are completed in line with SOR codes , contract specifications, and building regulations. It's an excellent opportunity for someone who's detail-oriented, technically sound, and confident working in a fast-paced housing repairs environment. Key Responsibilities Conduct detailed pre- and post-inspections on repairs, voids , and damp & mould cases Diagnose issues on-site, identify root causes, and recommend remedial actions Monitor and report on the quality and compliance of contractors' work Ensure all works are accurately scoped and coded using Schedule of Rates (SOR) Record and report findings using mobile technology and produce detailed inspection reports with photographic evidence Escalate quality or compliance concerns in line with internal procedures Work closely with surveyors, repairs officers, and resident liaison teams Ensure all works meet health & safety standards, regulatory requirements, and internal policies Requirements Demonstrable experience as a Clerk of Works , Repairs Inspector, or similar role in the social housing sector Strong technical knowledge in building repairs, with emphasis on damp, mould, disrepair , and general maintenance Proven experience using SOR codes to scope and validate works Sound understanding of building pathology and construction techniques Excellent reporting and communication skills Confident using handheld devices and job management systems Full UK driving licence and access to a vehicle (mileage covered) Relevant qualifications (HNC/HND in Building Studies, CIOB, or RICS membership) desirable but not essential What's on Offer Salary up to 45,000 per annum Mileage and expenses covered How to Apply If you're a skilled Clerk of Works with a passion for quality and a background in social housing repairs - particularly in damp and mould - we want to hear from you. Apply now with your CV!

Damp & Mould Surveyor - North London Location: North London Salary: 32 PAYE or 40 Umbrella- Hour Contract Type: Temp We are seeking experienced Damp & Mould Surveyor to join a forward-thinking housing team in North London on a permanent basis. This is an exciting opportunity to take on a surveying role, focusing on disrepair and damp & mould cases across social housing stock, with the chance to make a genuine impact on residents' homes and lives. The successful candidates will have a strong background in social housing disrepair , with the ability to produce Scott Schedules, provide expert witness reports, and present cases in court. This role offers long-term stability, progression opportunities, and the opportunity to work on high-profile cases in a supportive team environment. Key Responsibilities Carry out detailed inspections and surveys on social housing properties, focusing on disrepair and damp & mould cases Prepare Scott Schedules and technical reports for legal disrepair cases Act as an expert witness and present cases in court where required Work closely with legal teams, housing officers, and contractors to resolve disrepair claims Provide expert advice on remedial works, ensuring compliance with housing standards and regulations Maintain up-to-date knowledge of housing legislation, building pathology, and disrepair case law Deliver excellent customer service to residents and stakeholders, ensuring clear and professional communication Needed: Proven background in social housing disrepair and damp & mould surveying Experience preparing Scott Schedules and acting as an expert witness in legal proceedings Strong knowledge of housing standards, landlord and tenant law, and building regulations Excellent technical knowledge of building pathology and diagnostics Confident communicator with strong written and verbal reporting skills Full UK driving licence What's on Offer 32/H PAYE or 40/H Umbrella Temp role with career progression opportunities Chance to work on high-profile legal disrepair cases within social housing Supportive working environment with ongoing development Why Apply? This is a fantastic opportunity for an experienced Surveyor with social housing experience to step into a challenging and rewarding permanent role in North London. If you have the technical expertise and the drive to make a real difference, we'd love to hear from you.