2 jobs found

O365 /MDM Senior Engineer Up to 511.94 p/d (Inside IR35) Manchester - Onsite 6 months initially My client is a well-known consultancy seeking an O365/MDM Senior Engineer. An exciting opportunity to work as part of a growing End User Services UK department supporting multiple high profile clients. The role of o365 / Mobile Device Management Senior Engineer will be a forward thinking position, across a broad range of work tasks across Collaborative Systems/Applications, Standard Operating Environments using standard support Toolsets, Capgemini processes and managing the Enterprise Systems If you are successfully offered this position, you will go through a series of pre-employment checks. For this position - you must hold or be eligible for sc clearance and be a sole uk national. Job Responsibilities: Undertaking performance monitoring, tuning, fault diagnosis, incident and request resolution including support for the team to undertake such tasks Support and manage scheduling of Project work tasks and liaise with Project Managers to achieve planned deliverables. Automation of repeat tasks to create efficiency and remove error. Troubleshoot with and support o365 and MDM team members to achieve BAU SLA commitments. Produce working documentation / HLD re Toolset or service configuration. Involvement and leadership of new IT Infrastructure projects. Working across clients to share subject matter knowledge and experience Key Requirements: Be Eligible or Hold SC Clearence Email System including: M365 and Intune Azure End user desktop support Office applications, including Sharepoint End user communication: Microsoft Teams Skype Federation (not essential) Phone handset management and configuration. Enterprise Smart Device (i.e. Blackberry UEM, Android) System. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Onsite 5 days a week in south London - Some travel outside of London - Car/Motorbike required Client Services Analyst The Client Services Analyst provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems. Responsibilities: Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Maintain systems, install new equipment, and make modifications to client infrastructure as Able to troubleshoot mobile devices (setup, email and security tokens). Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint, Azure and DNS. Evaluate client's operational efficiency of different IT systems and recommend improvements. Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner. Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities. Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date. Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client. Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology. Qualifications: +4 years of related IT experience in an enterprise or server based environment. Must have 3+ years of recent systems maintenance and end user technical support experience. Excellent desktop and server troubleshooting skills. Strong hands-on experience in Azure, Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite. Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS). Impeccable verbal/written communication. Exhibit a high-level of professionalism and sound judgment. Experience with ConnectWise or similar ticketing system preferred. Financial services industry and MSP experience preferred.