22 jobs found

Job Title: Credit Hire Handler Location: Sevenoaks / Hybrid (Minimum 3 days a week in office) Salary: Between 30,295 and 35,271 per annum plus potential annual bonus of up to 2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.

Job Title: Credit Hire Handler Location: Liverpool City Centre / Hybrid (Minimum 3 days a week in office) Salary: Between 30,295 and 35,271 per annum plus potential annual bonus of up to 2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.

Motor Claims Handler Location : Hybrid working available (London) Salary : £28,000 £32,000 per annum, depending on experience Contract : Full-time, Fixed-Term Contract (12 months) Join a Global Leader in Motor Claims Services At DEKRA Claims International UK Limited, we are part of the DEKRA Group, the world's largest automotive service provider. Based in London, our friendly, multilingual team manages motor insurance claims on behalf of leading insurers across Europe, providing expert support for claims arising from road traffic accidents in both the UK and overseas. We're looking for a motivated Motor Claims Handler to join our close-knit team on a 12-month fixed-term contract. If you're passionate about delivering excellent customer service, enjoy investigating claims and thrive in a fast-paced environment, we would love to hear from you. A Day in the Life and the Impact You Will Make As a Motor Claims Handler, you will play a vital role in supporting our international insurer clients by managing third-party motor claims from first notification through to settlement. You will investigate liability, liaise with insurers and stakeholders across Europe, identify potential fraud risks and ensure every claim is handled accurately, efficiently and with the highest level of customer care. Every day brings new challenges, offering you the opportunity to make a real difference while developing your expertise within an internationally recognised organisation. What You Will Do • Manage third-party motor claims from initial notification through to settlement, ensuring excellent customer service throughout. • Investigate claims thoroughly, assessing liability, gathering evidence and monitoring progress to achieve timely resolutions. • Identify and investigate potentially fraudulent claims, escalating concerns where appropriate. • Liaise with overseas insurer clients, DEKRA offices and other stakeholders to provide regular updates and ensure effective claim handling. • Maintain accurate claim records while working in line with company procedures, regulatory requirements and service standards. About You You will have previous claims handling experience and enjoy working in a collaborative environment where attention to detail and excellent and open communication are essential. You are organised, analytical and able to manage a varied workload while maintaining exceptional service standards. You Will also bring: • Previous experience handling motor third-party claims. • Experience with injury and/or credit hire claims would be advantageous. • Excellent communication skills with the ability to build relationships at all levels. • Strong analytical and problem-solving skills with excellent attention to detail. • Good organisational skills with the ability to prioritise a busy workload. • Sound numerical ability and confidence working with claim-related data. • French, German or Spanish language skills would be an advantage but are not essential. What You Will Receive for the Value You Bring • Competitive salary of £28,000 £32,000, depending on experience. • Hybrid working arrangement. • The opportunity to work for the world's largest automotive service provider. • A supportive, collaborative and multilingual working environment. • Valuable experience working with international insurer clients across Europe. • Ongoing learning and development within a globally recognised organisation. Apply Today If you are looking to develop your career with a respected global organisation and have the skills and experience, we are looking for, we would love to hear from you. Apply today by submitting your up-to-date CV for consideration. No agencies please.

Motor Claims Team Leader 12 Month Fixed-Term Contract Location: Longbenton Salary: £33,040 - £41,300 DOE + BenefitsH ours: Monday to Friday, 09:00 - 17:00 - 36 Hours Per Week - Hybrid after 6 month initial period (2 days in the office per week) Outsource UK are recruiting Outsource UK is recruiting on behalf of a leading insurance organisation for an experienced Claims Team Leader to join their Customer Settlement team on a 12-month fixed-term contract. The Role As Claims Team Leader, you will be responsible for leading and developing a team of Claims Handlers, ensuring claims are managed effectively, fairly, and in line with regulatory and business requirements. Key responsibilities include: Leading and managing a team to ensure claims are handled in line with policy cover, legal liability, regulatory requirements, and industry best practice. Driving team performance to achieve operational, financial, and customer service objectives. Coaching, mentoring, and developing team members through regular one-to-ones, performance reviews, and development plans. Managing recruitment, performance management, absence management, disciplinary, and grievance processes. Maintaining strong technical knowledge across the team to ensure fair and accurate claim settlements. Providing guidance and support to team members on technical claim queries and escalations. Conducting quality audits and providing constructive feedback to improve performance and customer outcomes. Managing escalated complaints and customer queries, identifying effective and fair resolutions. Producing accurate management information and performance reports. Identifying trends, risks, and opportunities for continuous improvement. Working collaboratively with a range of internal stakeholders including underwriting, fraud, intelligence, and product teams. Ensuring compliance with all relevant regulatory, governance, and data protection requirements. Essential Experience: Previous experience within the motor insurance claims sector. Strong understanding of insurance principles, including indemnity and subrogation. Sound knowledge of vehicle damage claims, liability, relevant case law, industry protocols, and the Road Traffic Act. Proven experience leading, motivating, and developing teams within a claims environment. Experience managing employee performance, recruitment, talent development, absence, disciplinary, and grievance matters. Ability to balance customer outcomes, commercial considerations, and regulatory requirements. Excellent communication, coaching, influencing, and negotiation skills. Strong decision-making abilities and sound judgement. A results-driven approach with the resilience to perform in a fast-paced environment. Proficiency in Microsoft Excel, PowerPoint, and Word, with the ability to work across multiple systems simultaneously. Apply Now If you're an experienced Claims Team Leader with a strong motor insurance background and a passion for developing people while delivering outstanding customer outcomes, we'd love to hear from you. Apply today through Outsource UK.

Our client, a leading global insurance company is looking to recruit Motor Claims Handlers to work on a hybrid basis attached to their Manchester office. Reporting to the Claims Supervisor, the successful candidate will be expected to proactively record, and process Motor claims from cradle to grave in accordance with principles and procedures, and to maintain files within service standards. You will deal with all aspects of a motor claim from the day it s reported to the day it s settled. You may have only dealt with one element of a motor claim in your current role, FNOL, vehicle repairs, credit hire or injury etc but if you are looking for an opportunity to develop fully, dealing with every aspect then we have the opening for you. They will encourage and eventually look ahead to you having full case ownership, recognising, and conducting all of the appropriate investigations necessary to determine liability from first report, and then driving your own claims caseload to settlement as quickly as possible. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/(url removed) Job Ref: CD219. For all other vacancies, take a look at our website - (url removed)

Are you seeking the opportunity to further your career within Motor Claims? If so, due to a sustained period of growth, a Fleet insurance business is currently recruiting an additional Claims Handler to join its expanding team based in Manchester City Centre. This is a great opportunity for a Credit Hire Claims Handler to work as part of this growing business, where you will be responsible for dealing with all aspects of motor claims from cradle to grave including the investigation, negotiation and settlement of claims. With growth comes good opportunities for future progression and development so if you are looking for that next step in your Motor Claims career, please apply with your CV today! Key Responsibilities: - Dealing with motor claim cases in a proactive manner. - Ensuring a first in class service is delivered at all times. - Developing and maintaining excellent working relationships with clients and colleagues. - Ensuring reserves are amended appropriately and inactive cases are regularly reviewed. Requirements: - Prior Claims Handler experience is essential, with a good understanding of the Motor process. - Experience in looking at indemnity, third party capture or intervention is a bonus. - Excellent communication skills are vital, with a highly professional telephone manner. - Good time management skills and being extremely well organised. - Being adaptable and a strong team player. Apply: If you are interested in the Claims Handler opportunity, please apply with your CV today For further information please contact one of our specialist consultants and quote job reference NJR16867

Claims Team Leader - Customer Settlement (Motor) 12 Month Fixed-Term Contract Location: Longbenton Salary: £33,040 - £41,300 DOE + BenefitsH ours: Monday to Friday, 09:00 - 17:00 - 36 Hours Per Week - Hybrid after 6 month initial period (2 days in the office per week) Outsource UK are recruiting Outsource UK is recruiting on behalf of a leading insurance organisation for an experienced Claims Team Leader to join their Customer Settlement team on a 12-month fixed-term contract. The Role As Claims Team Leader, you will be responsible for leading and developing a team of Claims Handlers, ensuring claims are managed effectively, fairly, and in line with regulatory and business requirements. Key responsibilities include: Leading and managing a team to ensure claims are handled in line with policy cover, legal liability, regulatory requirements, and industry best practice. Driving team performance to achieve operational, financial, and customer service objectives. Coaching, mentoring, and developing team members through regular one-to-ones, performance reviews, and development plans. Managing recruitment, performance management, absence management, disciplinary, and grievance processes. Maintaining strong technical knowledge across the team to ensure fair and accurate claim settlements. Providing guidance and support to team members on technical claim queries and escalations. Conducting quality audits and providing constructive feedback to improve performance and customer outcomes. Managing escalated complaints and customer queries, identifying effective and fair resolutions. Producing accurate management information and performance reports. Identifying trends, risks, and opportunities for continuous improvement. Working collaboratively with a range of internal stakeholders including underwriting, fraud, intelligence, and product teams. Ensuring compliance with all relevant regulatory, governance, and data protection requirements. Essential Experience: Previous experience within the motor insurance claims sector. Strong understanding of insurance principles, including indemnity and subrogation. Sound knowledge of vehicle damage claims, liability, relevant case law, industry protocols, and the Road Traffic Act. Proven experience leading, motivating, and developing teams within a claims environment. Experience managing employee performance, recruitment, talent development, absence, disciplinary, and grievance matters. Ability to balance customer outcomes, commercial considerations, and regulatory requirements. Excellent communication, coaching, influencing, and negotiation skills. Strong decision-making abilities and sound judgement. A results-driven approach with the resilience to perform in a fast-paced environment. Proficiency in Microsoft Excel, PowerPoint, and Word, with the ability to work across multiple systems simultaneously. Apply Now If you're an experienced Claims Team Leader with a strong motor insurance background and a passion for developing people while delivering outstanding customer outcomes, we'd love to hear from you. Apply today through Outsource UK.

Job Title: Credit Hire Handler Location: Liverpool City Centre / Hybrid (Minimum 3 days a week in office) Salary: Between £30,295 and £35,271 per annum plus potential annual bonus of up to £2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.

Job Title : Claims Handler Location : Bradford City Centre Salary : £28k-£35 DOE + excellent benefits Type : Permanent, full-time Working hours : 9am-5.30pm 1 hour unpaid lunch break A well established and highly regarded organisation is looking to recruit an experienced Claims Handler to join its growing team in Bradford. This is an excellent opportunity for someone with a strong claims background who enjoys managing cases from initial notification through to resolution. The successful candidate will join a supportive, professional team with genuine opportunities for development and progression. The Role - You will be responsible for handling a caseload of personal injury claims, working closely with insurers, clients, experts and third parties to achieve positive outcomes. Key responsibilities include - Managing personal injury claims from instruction through to settlement Handling liability Communicating with claimants, solicitors, experts, insurers and statutory bodies Maintaining accurate claims, reserve and risk information Working within agreed client and procedural guidelines Providing a high standard of customer service throughout the claims process Ensuring compliance with legal and regulatory requirements What We re Looking For - Claims experience within any of the following - Motor claims, Road traffic accident claims, Serious injury claims, Insurance claims handling, EL/PL claims Experience using claims management systems/portals Strong communication and negotiation skills Excellent attention to detail A positive attitude and willingness to learn What s on Offer Competitive salary Genuine career prospects 25 days annual leave plus bank holidays Pension scheme Retail discounts Hybrid working after probation Modern city centre offices Structured training and career development opportunities If you re currently working within motor, insurance, serious injury or defendant claims and are looking for a fresh challenge within a respected legal services environment, we d love to hear from you.

Role: Senior Claims Handler Location: Bristol (BS32) Hybrid Working: 2 days office 3 days home Hours: Monday-Friday 09:00am-17:00pm Salary: Up to 35,000 DOE+ bonus + great benefits This is an exciting opportunity for an experienced Senior Claims Handler to join my client, as their claims team is growing. Working as part of a team of 8 the role is hybrid working based in Bristol. Do you have experience working in Insurance Claims? Ideally looking after legal expenses Have you worked within Personal Injury, Employment, Property or Consumer insurance claims? Are you highly organised, detail-focused and do you enjoy managing cases from start to finish? You'll be responsible for managing legal expenses insurance claims from initial assessment through to conclusion, ensuring customers receive an exceptional service while maintaining compliance with regulatory requirements, policy terms, and internal procedures. You'll work closely with clients, solicitors, insurers, brokers, and corporate partners, playing a key role in delivering a high-quality claims service and supporting the continued success of our Legal Services operation. Do you have excellent communication skills, a professional telephone manner and the ability to manage competing priorities within a fast-paced environment. The Role as a Senior Claims Handler You will be responsible for managing claims from initial notification through to conclusion, ensuring all claims are handled efficiently, accurately and in line with regulatory and company requirements. As well as Provide guidance and support to Claim Handlers where necessary to assist in the smooth running of the department. Working closely with the team, customers, solicitors and key stakeholders, you'll play a vital role in delivering an outstanding claims experience while protecting both client and business interests. Key Responsibilities of the Senior Claims Handler Review and assess legal expenses insurance claims to ensure they meet policy criteria. Refer eligible claims to panel solicitors in accordance with policy terms. Agreeing the appointment of solicitors and authorising initial indemnity limits. Decline claims where policy conditions are not met. Manage customer expectations throughout the claims journey, providing clear guidance on processes and timescales. Review client documentation and identify any additional information required to progress claim assessments. Maintain technical knowledge by taking ownership of continual professional development. Provide accurate policy guidance and support to clients, colleagues, corporate partners and solicitors. Build and maintain strong working relationships with the team, clients, panel solicitors and corporate partners. Ensure authorised costs and claim accruals are updated accurately to reflect risk exposure. Manage billing processes across legal expenses insurance products, including reconciliation of data and timely payment processing. Review invoices received and challenge costs where appropriate. Ensure all activities are completed in line with internal procedures, company policies and regulatory requirements. About You Previous experience within legal expenses insurance products for home or motor insurance would be advantageous, but is not essential, as full training will be provided. Do you have: Strong organisational skills and the ability to manage your own workload with minimal supervision. Excellent written and verbal communication skills. A professional and confident telephone manner. Good IT skills, including Microsoft Office applications. An understanding of Data Protection regulations and general compliance requirements. The ability to work effectively as part of a team whilst also using your own initiative. Experience working to deadlines within a regulated environment. Commercial awareness and sound decision-making skills. A minimum of 6 months' experience within a regulated claims environment is desirable. The role offers a great salary and company bonus scheme + Hybrid working (2 days office / 3 days home) Share Scheme Car Scheme 25 Days Holiday plus Bank Holidays Pension Scheme Life Insurance Retail Discount Portal offering savings with thousands of retailers Please follow the link for this Senior Claims Handler role based in Bristol . Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Insurance Claims Handler - Legal Expenses Insurance Bristol (BS32) Hybrid Working: 2 days office / 3 days home Monday to Friday, 9:00am - 5:00pm £26,000 - £30,000 + Bonus + Excellent Benefits Join a Growing Legal Services Team An exciting opportunity has arisen for a Claims Handler to join a growing Legal Services team based in Bristol (BS32) We're keen to hear from individuals with experience within an insurance claims environment, although applications from candidates across other insurance disciplines will also be considered. This role is ideally suited to someone who is highly organised, detail-focused and enjoys managing cases from start to finish. You'll need excellent communication skills, a professional telephone manner and the ability to manage competing priorities within a fast-paced environment. The Role As a Legal Expenses Insurance Claims Handler, you will be responsible for managing claims from initial notification through to conclusion, ensuring all claims are handled efficiently, accurately and in line with regulatory and company requirements. Working closely with customers, solicitors and key stakeholders, you'll play a vital role in delivering an outstanding claims experience while protecting both client and business interests. Key Responsibilities Review and assess legal expenses insurance claims to ensure they meet policy criteria. Refer eligible claims to panel solicitors in accordance with policy terms. Decline claims where policy conditions are not met. Manage customer expectations throughout the claims journey, providing clear guidance on processes and timescales. Review client documentation and identify any additional information required to progress claim assessments. Provide accurate policy guidance and support to clients, colleagues, corporate partners and solicitors. Build and maintain strong working relationships with clients, panel solicitors and corporate partners. Ensure authorised costs and claim accruals are updated accurately to reflect risk exposure. Manage billing processes across legal expenses insurance products, including reconciliation of data and timely payment processing. Review invoices received and challenge costs where appropriate. Ensure all activities are completed in line with internal procedures, company policies and regulatory requirements. About You Previous experience within legal expenses insurance products for home or motor insurance would be advantageous, but is not essential, as full training will be provided. To succeed in this role, you'll have: Strong organisational skills and the ability to manage your own workload with minimal supervision. Excellent written and verbal communication skills. A professional and confident telephone manner. Good IT skills, including Microsoft Office applications. An understanding of Data Protection regulations and general compliance requirements. The ability to work effectively as part of a team whilst also using your own initiative. Experience working to deadlines within a regulated environment. Commercial awareness and sound decision-making skills. A minimum of 6 months' experience within a regulated claims environment is desirable. What's In It For You? Alongside a competitive salary and bonus scheme, you'll benefit from: ? Hybrid working (2 days office / 3 days home) ? Share Scheme ? Car Scheme ? 25 Days Holiday plus Bank Holidays ? Pension Scheme ? Life Insurance ? Retail Discount Portal offering savings with thousands of retailers Apply Today If you're looking to develop your insurance claims career within a supportive and organisation, we'd love to hear from you. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

If you have at least 3 years experience managing Motor Insurance claims for an Insurer, broker or in accident management this brilliant new role could be right for you with a solid salary, bonus scheme, progression paths and comprehensive benefits. You must be experienced enough to assess liability and determine the most appropriate intervention strategy by working closely with customers, third-party insurers, solicitors, repairers, credit hire organisations taking ownership of the claims cradle to grave. This role won't suit unless you have worked in Motor Insurance claims. As a Senior Claims Handler, you will play a key role in delivering outstanding customer outcomes from the very first point of contact. You will investigate motor incidents, establish the facts, assess liability, and identify the most effective route to resolution for both our policyholders and third parties. Through non-fault and third-party capture strategies, you will take ownership of claims from notification through to settlement, managing repairs, mobility solutions, total loss claims, recovery actions, and cash settlements. This is an opportunity to make a real difference to customers by providing expert guidance, resolving claims effectively, and ensuring every interaction delivers a positive experience. You will need to show a little flexibility with the hours you can work, your week will be 37.5 hours and some days you will start/end earlier on a rota plus one in 5 Saturdays in lieu of a week day off. If you have the required Motor Insurance experience apply today for a full job spec and immediate interview.

Overview Are You looking to step into a leadership role where you can own team performance, influence client outcomes, and drive real financial impact? Join our Client on a 12 month fixed term contract as a Motor Claims Manager, where you'll lead a high-performing motor recovery team responsible for recovering our clients' losses, directly impacting financial outcomes. Based around Northamptonshire, this role provides an exciting opportunity to coach and develop our claims handlers to deliver exceptional service. Our Client prides themselves on being proactive, detail-oriented professionals who are dedicated to supporting each other's growth and achieving shared success. Responsibilities In this Motor Claims Manager role, you'll take ownership of the day-to-day management of a corporate client motor recovery team. You'll work closely with the management teams to deliver exceptional client service and achieve key targets. Your responsibilities will include: Leading and mentoring a team of claims handlers, ensuring they meet client service level agreements and key performance indicators. Acting as the key link between claims handlers and the management teams, ensuring smooth communication and alignment. Overseeing the documentation of recovery procedures and preparing for client service reviews. Monitoring team performance, providing training, and addressing any issues in a fair and timely manner. Managing high-profile or contentious cases, ensuring quality standards are met and client outcomes are optimised. Supporting financial targets by controlling the claim lifecycle and assisting with aged debt recovery Qualifications Experience in motor claims handling within a legal, insurance, or claims management environment, including pre-litigated claims. Team management and people responsibility experience within a similar setting. Proven experience working as a Claim Manager and working directly with clients, including hosting client meetings. Strong leadership skills, with the ability to motivate and guide a team to achieve high performance. Excellent organisational skills, attention to detail, and the ability to meet deadlines. A proactive and pragmatic approach, with the ability to think critically and solve problems effectively. Outstanding communication skills, with the ability to build credibility and maintain strong relationships with clients and stakeholders. A flexible and adaptable mindset, with a willingness to accommodate unexpected situations. Eligible to work in the UK. We recognise that not every candidate will meet all criteria. If you have strong team leadership experience and exposure to claims or client-facing environments, we'd still encourage you to apply.

Job Title: Credit Hire Handler Location: Sevenoaks / Hybrid (Minimum 3 days a week in office) Salary: Between £30,295 and £35,271 per annum plus potential annual bonus of up to £2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.

Advancing People - Recruitment Specialists are now recruiting for a remote Claims Handler to join a VC Backed Tech company who are using AI to help insurers process Claims in Dallas, Texas. We are looking for people that live within an hour of Dallas and have a valid TX License. You will also have at least 3 years claims experience in either: Auto/ Motor or Property Our client have raised $16M+ , and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans. As a Claims Handler you will be responsible managing claims end to end, from first notification of loss through to settlement. This role is ideal for either an experienced Claims Handler who wants to build their career at a company that rewards performance, not tenure or someone with 6+ months of claims experience who is hungry to learn and grow fast. Roles & Responsibilities: Handle claims end to end: from first notification of loss through to settlement Communicate with policyholders throughout the claims journey, ensuring a clear and positive experience Review documentation, verify coverage, and assess liability accurately Set appropriate reserves and manage claims within your authority Identify potential fraud indicators and escalate appropriately Maintain accurate and thorough claims records for audit and compliance Contribute to continuous improvement by flagging process inefficiencies Person Specification: 3 years+ claims experience within: Auto or Property sectors. Previously worked as a Claims Handler, Claims Executive or similar job title. Strong organisation and ability to prioritise independently Comfortable using data to make decisions Team-oriented, hardworking, and ambitious Startup or high-growth experience is a plus This is a full time Permanent position offering an annual salary of $50,000 - $75,000 + 15% Bonus + Equity as well as very attractive company benefits. The role offers full flexibility to work from home in the Dallas area. Advancing People - The Recruitment Specialist Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Commercial Claims Handler / Claims Executive Location: South West London - (Hybrid - 3 days office/client visits) Salary: £30,000 - £60,000 DOE Benefits: Hybrid working Fully funded CII support Ongoing technical development and mentoring Private medical support Employee Assistance Programme Wellbeing initiatives Collaborative team environment About the Company: Our client is a well-established, growing independent commercial insurance broker that forms part of a major international insurance group. Having built an excellent reputation for client service across the commercial insurance market, they continue to win significant new business and invest in their specialist teams. Following continued growth, they're looking to strengthen their Commercial Claims team with either an experienced Claims Handler or a more client-facing Claims Executive. The role can be shaped around the right individual, offering genuine autonomy, career development and exposure to a varied portfolio of commercial clients. Role Summary: This is an opportunity to join a highly regarded commercial claims team where you'll play an important role in delivering exceptional service to a broad portfolio of corporate and SME clients. Whether your strengths lie in managing a busy claims caseload or acting as the dedicated claims contact for a portfolio of clients, you'll work across a diverse range of commercial risks while becoming a trusted adviser throughout the claims process. The team prides itself on delivering outstanding client outcomes and is looking for someone who shares that mindset, someone proactive, collaborative and genuinely passionate about providing an excellent claims experience. Key Responsibilities: Manage commercial insurance claims from first notification through to settlement across a broad range of commercial risks. Build trusted relationships with clients, insurers, loss adjusters and third parties to deliver positive claims outcomes. Review policy cover, negotiate settlements and provide technical guidance throughout the claims lifecycle. Support clients with complex claims, ensuring clear communication and proactive case management. Identify claims trends and contribute towards improving service delivery and client risk management. Attend client meetings where required, providing technical claims expertise and strengthening long-term relationships. Requirements: Previous experience handling commercial insurance claims Experience gained within a broker, insurer or loss adjusting environment is welcomed Good knowledge across commercial classes such as Property, EL, PL and wider commercial claims, less relevant are the motor and financial lines areas Strong client communication and relationship management skills Organised with the ability to manage multiple priorities A proactive approach with a genuine desire to deliver outstanding customer service Comfortable working collaboratively within a close-knit team Acturis experience would be advantageous but is not essential CII qualified or working towards qualifications is beneficial but not essential If this role isn't quite right, it's still worth speaking to one of our specialist team-we may be working on something that hasn't hit the market yet. Related Job Titles: Commercial Claims Handler Claims Executive Senior Claims Handler Commercial Claims Executive Corporate Claims Handler

Job Title: Motor Claims Handler Location: Sevenoaks with hybrid working Salary: Between 28,747 and 38,160 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Full Time, Permanent Working Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week We are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers. What you will be doing: Validate all claims for indemnity and fraud. Assess liability including communication of our decision. Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file. Accurate quantum assessment of claims presented using the relevant tools available to assist. Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers. Ensure indemnity spend is minimized by commercial decision making. Proactive diary management to monitor and progress cases. Application and investigation to ensure accurate reserves in line with company guidelines. Accountability for own performance against set objectives. Adherence to best practice and key strategies. Effective file and portfolio management. Assist with coaching and mentoring of less experienced handlers. Any other Ad hoc task as the needs of the business dictate What we're looking for: Persuasive, strong and confident communicator with the ability to relationship manage. Ability to use own initiative to explore all options to achieve the best outcome for the business. Motivated self-starter. Ability to work as part of a team. Ability to work in a culture of openness, trust, and respect. Strong organisation skills with the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs. Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal. Ability to use own initiative to explore all options to achieve the best outcome for the business. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Inbound Customer Services, Insurance Claims Handler, Customer Service Representative, Claim Handler, Customer Claims Executive, Motor Claims Customer Services Executive, Motor Claims Advisor, Insurance Claims Advisor may also be considered for this role.

Job Title: Motor Claims Handler Location: Liverpool with hybrid working Salary: Between 28,747 and 38,160 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Full Time, Permanent Working Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week We are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers. What you will be doing: Validate all claims for indemnity and fraud. Assess liability including communication of our decision. Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file. Accurate quantum assessment of claims presented using the relevant tools available to assist. Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers. Ensure indemnity spend is minimized by commercial decision making. Proactive diary management to monitor and progress cases. Application and investigation to ensure accurate reserves in line with company guidelines. Accountability for own performance against set objectives. Adherence to best practice and key strategies. Effective file and portfolio management. Assist with coaching and mentoring of less experienced handlers. Any other Ad hoc task as the needs of the business dictate What we're looking for: Persuasive, strong and confident communicator with the ability to relationship manage. Ability to use own initiative to explore all options to achieve the best outcome for the business. Motivated self-starter. Ability to work as part of a team. Ability to work in a culture of openness, trust, and respect. Strong organisation skills with the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs. Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal. Ability to use own initiative to explore all options to achieve the best outcome for the business. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Inbound Customer Services, Insurance Claims Handler, Customer Service Representative, Claim Handler, Customer Claims Executive, Motor Claims Customer Services Executive, Motor Claims Advisor, Insurance Claims Advisor may also be considered for this role.

Everyone has a voice in this firm and the chance to make a difference. Their training ensures everyone has the opportunity to gain funded professional qualifications and continuous personal development. Teamwork is a fundamental part of how they work and as a collective unit we focus on achieving their goals together. Having fun, working hard and sharing in the company's success ensures they keep true to their ethos. Our client offers a fresh approach to a traditionally overlooked sector. They are passionate about putting their customers first above all things. They are a true leader within their sector with a team that has more than a century of combined experience. This makes them the go-to experts for their client's third-party damage claims, no matter how bizarre or quirky. Employing their own team of specialist site operatives, allowing them to handle everything from claims to repairs in one smooth process. The Client is passionate about training within their organisation. Their employees are able to progress their professional qualifications and continually develop their skills within the industry. With roots firmly in repair, construction and insurance industries, dealing with unusual and sometimes unconventional projects, they have set out to become a repair and construction company with a real difference. They are members of the Charted Institute of Building (CIOB) and undertake professional qualifications within the membership to expand knowledge and experience in the industry. Their staff members also undertake examinations and progression through the Charted Institute of Insurance (CII) and other professional bodies dependent on the role. Intervention Division: Intervention Claims Handler- Exciting Progression Our client is looking to recruit a positive professional with excellent communication and investigative skills, looking to establish a permanent career within their Intervention team and be part of the exciting future of this organisation. This division is key to the business, the team are responsible for starting the journey of their clients' case. As a member of this team, you will be allocated cases to manage, dealing with a range of different clients. You will be required to investigate each case and ensure you have all the data correct, this will involve communication with the client, being able to listen and ask the right questions. It will also be your responsibility to decide which members of other teams will need to be allocated work and who you need to communicate with. You will keep track on each case until completion and eventually follow up with a call where the NPS (Net Promotor Score) is managed with emphasis on exceptional customer service. If you are looking for a challenging business focused role that requires excellent attention to detail and offers variety, progression routes and training with a dynamic environment this is a role to be considered. PERSON SPECIFICATION: Proven client/customer focused experience in an office environment Experience within claims/insurance - desirable Ability to investigate and actively listen The ability to work when required in a fast -paced environment Emotionally intelligent Experience dealing with customers over the telephone Strong written communication Ability to work to deadlines Personable and approachable Ability to communicate effectively on all levels Excellent attention to detail IT literate and able to pick up new systems Ability to work on own initiative and manage own workload as well as add real value to the team HOURS OF WORK: 8.45 - 5.00pm Monday to Friday with a break for lunch Hybid - Working from home 2 days a week following probation peiod HOLIDAY: 25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two-hour slots which equates to the total of 27 days plus bank holidays. An additional day is also given for your Birthday if it falls on a weekday. BENEFITS: Excellent progression. Company pension which increases with time served An industry leading maternity policy £500 wellbeing payment at annual review Loyalty bonus at milestone years Support to continue training and paid for professional qualifications Access to a Rising Stars programme and equal support for mental and physical wellbeing. Company events