553 jobs found

Positive Employment is currently recruiting for a Rent Income Manager for our client, a local government organisation based in West London. The successful post holder will manage and develop an effective Income Team, overseeing the recovery of outstanding rent and maximising income across residential and non-residential properties. The role will involve managing complex arrears cases, monitoring team performance, overseeing legal action, and ensuring the effective delivery of the Rent Income Service Plan. This role is a temporary contract with an initial contract length of 3 months with the possibility to extend. Hybrid working with 3 days per week in the office. Duties and Responsibilities but not limited to: Monitor and line manage a team of officers dealing with current and former rent accounts to recover outstanding monies in accordance with organisational policies and procedures, best practice, statutory and contractual requirements, including legal protocols. Provide a full reporting suite on team activities, including top arrears cases, complex cases involving multiple specialities and teams, disputed cases and introductory tenancy management. Provide support, guidance, training and performance management to officers, ensuring the team has clear goals and objectives. Oversee negotiations leading to payment agreements, ensuring arrangements are regularly monitored and appropriate action is taken where agreements are not maintained. Meet with tenants and their representatives to resolve complex cases, including those involving customers with specific communication requirements and complex vulnerabilities. Authorise applications for court proceedings and evictions. Represent this organisation at court, external forums and internal meetings as required. Deliver all income elements of the Rent Income Service Plan. Investigate, resolve and respond to Stage 1 complaints and Member Enquiries relating to the team's activities. Take responsibility for income and legal costs, ensuring value for money and monitoring payment plans, account balances and payment trends. Develop productive relationships with support and advice agencies operating within the borough and align policy and strategy accordingly. Build effective relationships with Revenues teams, the DWP and welfare reform working groups, providing updates to the team and senior management on the impact of welfare reform on income collection. Work closely with ICT to develop a consistent approach to the effective use of Capita Housing and CRM systems for income recovery. Maintain and develop Direct Debit facilities and provide reporting as required. Continually develop payment methods in line with current trends, ensuring tenants have accessible and convenient ways to make payments. Maintain accurate records to meet statutory and service-wide reporting requirements relating to performance. Proactively monitor and report to the Head of Income and Financial Inclusion on service delivery, performance indicators and targets. Share knowledge, learning and best practice across the team and maintain up-to-date knowledge of procedures and housing legislation. Contribute to customer consultation, involvement and participation to support continuous improvement in service standards. Ensure compliance with Health and Safety responsibilities relevant to the role. Deputise for the Head of Income and Financial Inclusion when appropriate. Undertake any other duties commensurate with the responsibilities of the role. Personal Requirements: Relevant Housing qualification or working towards a recognised qualification, such as CIH accreditation or a professional body qualification. Experience of managing and developing staff. Knowledge of public sector housing and housing law. Detailed knowledge of rent arrears issues and recovery processes. Demonstrable experience of working within a social housing environment in a similar or related role. Detailed knowledge of housing and welfare benefits. Working Hours: 36 hours per week, Monday to Friday. Pay: £36.08 per hour. Please note this role is within the scope of IR35.

Welfare Officer Location: Crowborough Salary: up to 34,000pa Job Type: Full-time, Permanent (48 hours per week - Nights) About the Role We are currently recruiting for Welfare Officers to join our client at their Crowborough site. This is an excellent opportunity to join an independent organisation that delivers accommodation services across the UK, supporting both central and local government, as well as the charitable sector. As a Welfare Officer, you will play a key role in providing direct advice, support, and safeguarding to Service Users (SUs) residing in temporary accommodation. You will manage an assigned caseload, ensuring welfare standards are maintained while working in line with company procedures. This role operates on a 48-hour week, consisting of 12-hour shifts: Night shifts: 19:00 - 07:00 Key Responsibilities Provide guidance and signposting to external services such as healthcare providers, shops, and support agencies Conduct regular welfare checks and site visits, reporting incidents, issues, and absconders Ensure Service Users are moved on within required timeframes Arrange transport and relocation of Service Users where required Maintain accurate records and ensure systems are up to date Manage a portfolio of accommodation properties and hotel placements Carry out monthly inspections and report maintenance issues Ensure properties meet health and safety standards at all times Coordinate and carry out minor repairs where necessary Manage property inventory and ensure items are repaired or replaced as needed Support effective void and property management through recommendations to management Benefits 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership (cashback on healthcare, retail and gym discounts) Employer pension contribution (4% employer / 4% employee) Mileage expenses (claimable from home) Company equipment provided (laptop/mobile, where required) Referral scheme Additional Information Successful applicants will be subject to DBS and CTC clearance Unfortunately, this role does not offer sponsorship under the points-based system About You We are looking for candidates who are: Compassionate and proactive, with a strong focus on safeguarding and welfare Highly organised, with the ability to manage multiple responsibilities Confident in working independently and as part of a team Experienced in housing, support work, or a similar environment (desirable) Apply Now The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service and a CTC. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. If you're interested in this opportunity, please apply with your up-to-date CV (preferably in Word format) along with a cover letter outlining your suitability for the role or email Lucy at (url removed) for further information. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence CSCS card (Construction Skills Certification Scheme) Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Resident Liaison Officer About the Role We are looking for a friendly, compassionate, and highly organised Resident Liaison Officer to support residents throughout the process of moving back into their homes following refurbishment works. As the key point of contact, you will play an important role in ensuring residents feel informed, supported, and valued at every stage of their journey. You'll help manage communications, resolve concerns, coordinate with project teams, and deliver an exceptional customer experience. Key Responsibilities Act as the main point of contact for residents before, during, and after their return to their property. Build positive relationships and provide a consistently high standard of customer service. Respond promptly and professionally to resident enquiries, concerns, and complaints. Provide clear information regarding refurbishment works, timelines, schedules, and property handovers. Produce a monthly resident newsletters and updates. Maintain accurate records of all resident communications and actions taken. Prepare reports and provide regular updates to management and project teams. Liaise with contractors, project managers, removal companies, and other stakeholders to ensure resident issues are resolved efficiently. Support residents and those requiring additional assistance during the moving-back process. Help ensure a smooth and positive experience for all residents throughout the project. Skills & Experience Essential Previous experience in a customer service, resident liaison, community engagement, housing, or new build environment. Excellent communication and interpersonal skills. Strong empathy and the ability to build trust and rapport with a diverse range of people. Highly organised with strong administration and record-keeping skills. Experience producing reports and maintaining accurate documentation. Proactive problem-solving skills with the ability to manage issues through to resolution. Competent in Microsoft Office applications, including Word, Excel, and Outlook. Ability to work independently and effectively manage a varied workload. Desirable Experience working within construction, refurbishment, property management, housing associations, or new development projects. Knowledge of resident engagement practices and customer service within the construction sector. Personal Qualities We are looking for someone who is: Friendly, approachable, and professional. Patient and understanding when dealing with sensitive situations. Empathetic and customer-focused. Highly organised with strong attention to detail. Resilient and able to remain calm under pressure. A confident communicator who enjoys helping people and making a difference. Committed to delivering an outstanding resident experience. Benefits Competitive salary. Supportive and friendly team environment. Ongoing temporary contract with the potential to become permanent for the right candidate. This role would suit someone from a housing, customer service, new homes, property management, or community engagement background who enjoys working closely with people and delivering excellent service.

Ashberry Recruitment are looking for a Housing Officer on a temporary basis for a client based in the Carlisle area, they are looking for someone initially on a 1 -2 months basis, this could be extended. What You'll Do As a Housing Officer, you'll deliver high-quality housing management and tenancy sustainment services, helping tenants maintain their accommodation, maximise their independence and achieve positive housing outcomes. Working across TH, SH, SSH and PRS services, you'll build positive relationships with tenants, care providers, landlords and partner agencies to ensure safe, compliant and well-managed accommodation. Key Responsibilities Manage a caseload of tenants, providing effective housing management and tenancy sustainment. Deliver regular welfare and property visits to promote tenancy stability, independence and wellbeing. Support tenants to develop independent living skills, including budgeting, financial management, attending appointments and accessing appropriate services. Assist tenants with welfare benefits, Universal Credit and housing-related financial responsibilities. Identify and respond to tenancy issues including rent arrears, antisocial behaviour, safeguarding concerns and neighbour disputes. Liaise with landlords, care providers, local authorities, DWP and partner agencies to achieve positive outcomes for tenants. Complete property inspections, health and safety checks and report repairs to maintain safe, compliant accommodation. Develop and maintain support plans, risk assessments and accurate case records using organisational systems. Support tenants to access employment, education, healthcare and specialist support services where appropriate. Deliver housing management appropriate to TH, SH, SSH and PRS services, recognising the differing needs of each service model. Ensure compliance with housing legislation, safeguarding requirements, health and safety standards, data protection legislation and organisational policies. Contribute to service quality through effective record keeping, team working, training and continuous improvement. Undertake any other reasonable duties commensurate with the role. What We're Looking For Understanding of safeguarding, confidentiality and professional boundaries. Good IT skills and experience maintaining electronic records. Full UK driving licence and access to a vehicle. Enhanced DBS check.

Housing Intervention Worker - Bridgend - Temp to perm - 14.28 per hour Here at Yolk we are delighted to be working with a charity which empowers and enables individuals to change their future. Are you passionate about preventing homelessness, reducing re offending, and helping people make lasting positive change? In order to be considered for this role you will need the relevant security clearance HMPPS Level 1 vetting clearance . This role will become permanent once the next level of clearance is obtained. We're looking for a Housing Interventions Worker, you'll support individuals in custody to overcome housing barriers and prepare for a successful return to the community. This is a rewarding opportunity to make a genuine difference by helping people secure stable accommodation, access the right support, and build brighter futures. What you'll be doing As a Housing Interventions Worker, you'll: Deliver one-to-one housing advice and tailored interventions to people in custody. Complete comprehensive housing assessments and develop personalised support plans. Help prevent homelessness by identifying suitable housing options before release. Build strong partnerships with local authorities, landlords, housing providers and support agencies. Source appropriate accommodation, including private rented housing and shared accommodation. Work closely with prison and probation colleagues to support positive resettlement outcomes. Maintain accurate records and contribute to achieving service objectives. What we're looking for We're looking for someone who has: Experience supporting people with housing, homelessness, welfare benefits or related advice services. Knowledge of housing legislation, welfare benefits and homelessness prevention. Experience working with people facing multiple and complex disadvantages, including homelessness, mental ill health, substance use or involvement with the criminal justice system. Excellent communication and relationship-building skills. A positive, resilient and solution-focused approach. HMPPS Level 1 vetting clearance Ability to drive and have own vehicle What you will get in return: 14.29 per hour 35 hour working week Allowance for Business Mileage 09:00-17:00 Monday to Friday with no weekends If you would like to be considered for the role and have the compassion and empathy to make a real difference please indicate your interest by e-mailing:

Marks Consulting Partners are currently looking for a Leasehold Officer to work with one of our Local Authority clients in West Sussex. This is a temporary contract role, paying 30 per hour, offering the chance to join a busy leasehold team at a pivotal time. What you will be doing: Providing information and advice on the management of buildings, leases and the payment of service charges, working closely with colleagues across the team Handling service charge matters, including calculations, billing and resident queries Managing Section 20 consultations for qualifying works and long term agreements Facilitating Right to Buy applications and supporting leaseholders through the process Delivering a full financial and administrative service covering leasehold flats, shared ownership and Right to Buy cases What you will need: Experience in leasehold management or housing services, ideally gained within a local authority or housing association Working knowledge of service charge legislation, Section 20 consultation requirements and Right to Buy processes Strong numeracy and administrative skills, with confidence managing service charge accounts Clear communication skills, with the ability to explain leasehold matters to residents in plain terms An organised, proactive approach to managing a varied caseload If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in the recruitment of professionals across Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development, and Building Consultancy, working with housing associations, local authorities, and related public sector organisations.

Welfare Officer Location: Whitechapel Salary: up to 34,000pa plus London Weighting Job Type: Full-time, Permanent: 40 hours per week - working a shift pattern including some nights and weekends based on a 6 week shift pattern About the Role We are currently recruiting for Welfare Officers to join our client at their Whitechapel site. This is an excellent opportunity to join an independent organisation that delivers accommodation services across the UK, supporting both central and local government, as well as the charitable sector. As a Welfare Officer, you will play a key role in providing direct advice, support, and safeguarding to Service Users (SUs) residing in temporary accommodation. You will manage an assigned caseload, ensuring welfare standards are maintained while working in line with company procedures. Key Responsibilities Provide guidance and signposting to external services such as healthcare providers, shops, and support agencies Conduct regular welfare checks and site visits, reporting incidents, issues, and absconders Ensure Service Users are moved on within required timeframes Arrange transport and relocation of Service Users where required Maintain accurate records and ensure systems are up to date Manage a portfolio of accommodation properties and hotel placements Carry out monthly inspections and report maintenance issues Ensure properties meet health and safety standards at all times Coordinate and carry out minor repairs where necessary Manage property inventory and ensure items are repaired or replaced as needed Support effective void and property management through recommendations to management Benefits 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership (cashback on healthcare, retail and gym discounts) Employer pension contribution (4% employer / 4% employee) Mileage expenses (claimable from home) Company equipment provided (laptop/mobile, where required) Referral scheme Additional Information Successful applicants will be subject to DBS and CTC clearance Unfortunately, this role does not offer sponsorship under the points-based system About You We are looking for candidates who are: Compassionate and proactive, with a strong focus on safeguarding and welfare Highly organised, with the ability to manage multiple responsibilities Confident in working independently and as part of a team Experienced in housing, support work, or a similar environment (desirable) Apply Now The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service and a CTC. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. If you're interested in this opportunity, please apply with your up-to-date CV (preferably in Word format) along with a cover letter outlining your suitability for the role or email Lucy at (url removed) for further information. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

As a Compliance Officer in Stockport within the not-for-profit sector, you'll play a key role in ensuring compliance across property-related operations. Your attention to detail and organisational skills will help keep processes running smoothly and in line with regulatory requirements. Client Details A not-for-profit organisation based in Stockport. Description Deliver and support asbestos removal and legionella management programmes across the housing portfolio. Conduct site inspections, audits, and compliance checks to ensure adherence to health and safety legislation. Review and approve asbestos survey reports and legionella risk assessments, ensuring regulatory compliance. Manage remedial works and monitor completion of follow-up actions to maintain compliance standards. Oversee contractor performance, ensuring work is delivered safely, effectively, and to agreed standards. Liaise with customers, contractors, and internal stakeholders to coordinate access and compliance-related activities. Produce compliance and performance reports while acting as a key point of contact for asbestos and legionella matters. Profile A successful Compliance Officer should have: A recognised asbestos qualification (BOHS P402/P405 or equivalent), or be actively working towards achieving it. A legionella qualification such as City & Guilds, BOHS P901, or an equivalent industry-recognised certification. Practical experience working with asbestos and legionella contractors, including monitoring compliance and quality of work. A strong understanding of health and safety legislation, compliance requirements, and risk management practices. Excellent communication, organisation, and stakeholder management skills, together with a proactive approach to problem-solving and customer service Job Offer Salary ranging from 31,537 to 33,699, dependent on the level of experience. Fixed-term 12 month contract in a Stockport-based organisation. Opportunities to contribute to meaningful work in the not-for-profit sector. If you're interested in this role, apply now.

Location: Welwyn Garden City Rate: 29.50 per hour (Umbrella) Contract: Minimum 3 Months Hours: Full-Time We are currently seeking an experienced Neighbourhood Officer to join a busy local authority housing service in Welwyn Garden City. This is an exciting opportunity for a housing professional to deliver high-quality tenancy and neighbourhood management services, supporting residents and helping to maintain safe, sustainable communities. Key Responsibilities Deliver an effective housing and tenancy management service across a designated patch. Manage tenancy issues, neighbourhood concerns and estate management matters. Investigate and resolve tenancy breaches and anti-social behaviour cases. Conduct tenancy audits, sign-ups, home visits and estate inspections. Support vulnerable tenants and facilitate access to support services. Manage tenancy changes including successions and mutual exchanges. Respond to customer enquiries and complaints in a timely manner. Maintain accurate records and case management information. Work in partnership with residents, contractors and external agencies. Requirements Previous experience in housing management, tenancy management or a related field. Good understanding of housing legislation and tenancy enforcement. Experience managing challenging and sensitive casework. Strong customer service and communication skills. Ability to manage a varied caseload and prioritise effectively. Experience working collaboratively with stakeholders. Competent IT and record-keeping skills. Essential Full UK Driving Licence. Access to a vehicle. What's On Offer? 29.50 per hour Umbrella. Full-time hours. Minimum 3-month contract with potential for extension. Opportunity to work within a respected local authority housing service. Immediate start available.

We're recruiting a proactive and compassionate Accommodation Solutions Officer to join a busy local authority housing service in London. This is an exciting opportunity to make a real difference by supporting vulnerable individuals and families in temporary accommodation to move towards long-term, stable housing solutions. You'll be part of a dedicated Temporary Accommodation and Resettlement Team, providing high-quality advice, ensuring accommodation suitability, resolving tenancy issues, and working with partners to deliver effective move-on options into private rented, social housing, or intermediate rent. The Role Place households into suitable temporary accommodation in line with policy, legal requirements, and the Homelessness Reduction Act. Conduct suitability assessments, tenancy audits, and property inspections to ensure compliance and safety. Support households to make informed choices, bid effectively for available housing, and access move-on options. Respond promptly to accommodation complaints, tenancy breaches, and enforcement issues, escalating where appropriate. Collaborate with Procurement, Legal, Social Services, and external accommodation providers to manage placements and resolve complex cases. Prepare documentation and reports for legal proceedings, reviews, and internal panels. Monitor high-cost emergency accommodation placements and identify suitable, cost-effective move-on opportunities. Liaise with support services to provide wraparound care and make appropriate referrals for residents with additional needs. Manage inboxes, telephone enquiries, and correspondence from residents, elected members, MPs, and external advocates. Support service improvement by contributing to housing policy development, case reviews, and performance reporting. Key Requirements Proven experience in housing, homelessness prevention, or temporary accommodation services. Strong understanding of homelessness legislation, housing pathways, and tenancy management. Excellent communication and negotiation skills, with the ability to engage confidently with residents, landlords, and partners. Experience managing sensitive and complex cases with professionalism and empathy. Good IT skills and experience using housing management systems (e.g., Northgate, NEC, or similar). Ability to work in a fast-paced environment, managing competing priorities effectively. Strong problem-solving, decision-making, and organisational skills. A collaborative, resident-focused approach with a commitment to service excellence. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Housing Officer (Dispersal Accommodation) West Wales and Swansea or South Wales 32,000 - 35,000 per annum Full-time Permanent About the Role We are currently recruiting for compassionate and proactive Housing Officers to join a fast-paced and rewarding environment supporting vulnerable individuals across Wales, predominantly covering either North Wales, Swansea or Cardiff. This role focuses on supporting Service Users, ensuring their welfare, safety, and successful move-on from the dispersal accommodation. You will manage a large and varied caseload while also overseeing a portfolio of properties, ensuring they are safe, well-maintained, and compliant. This is a highly dynamic role requiring strong organisation, resilience, and a genuine passion for supporting people. If you're a dedicated and resilient individual looking to take the next step in your housing or support career in Wales then please get in touch Key Responsibilities Service User Support Manage a caseload of approximately (Apply online only) Service Users Conduct inductions and support Service Users settling into accommodation Carry out regular welfare checks and property visits Signpost individuals to relevant services such as healthcare and local support agencies Report and manage incidents, safeguarding concerns, and absconding cases Ensure timely move-on in line with contractual requirements Property & Portfolio Management Conduct property inspections and report maintenance issues Coordinate repairs and ensure properties meet health & safety standards Prepare properties for new occupants and manage voids effectively Support inventory management and minor repairs where required Collaboration & Communication Work closely with internal teams and external stakeholders Attend meetings and contribute to service delivery improvements Maintain accurate, up-to-date records and documentation Support colleagues and provide cover when required General Responsibilities Ensure compliance with company procedures and relevant legislation Participate in training and continuous professional development Remain responsive to communications and operational demands, including emergencies What We're Looking For Experience working in housing, support work, or a similar role Strong organisational skills and ability to manage a high-volume caseload Excellent communication and interpersonal skills Ability to work independently and as part of a team Understanding of safeguarding and supporting vulnerable individuals (desirable) Full UK Driving Licence and access to your own vehicle (essential) Why Apply? Opportunity to make a real impact supporting vulnerable individuals Varied and rewarding role with no two days the same Supportive team environment Ongoing training and development opportunities Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

Private Sector Housing Enforcement Officer - Selective Licensing London 50- 55 per hour Initial 3-month contract Hybrid working - 3 days on site Are you an experienced Private Sector Housing Enforcement Officer looking for your next London Borough contract ? I'm working with a London Borough that is looking to appoint experienced Private Sector Housing professionals to join its Selective Licensing Enforcement Team on an initial three-month contract. This is an enforcement-focused position within a well-established Private Sector Housing service. You will manage cases relating to selective licensing, poor housing conditions and non-compliant landlords, progressing investigations from the initial inspection through to formal enforcement action. The role offers hybrid working, with 3 days on site each week , including office attendance and property inspections across the borough. Your responsibilities will include: Undertaking inspections of selectively licensed properties across the private rented sector. Investigating breaches of selective licensing conditions and unlicensed properties. Carrying out Housing Health and Safety Rating System inspections. Identifying and assessing Category 1 and Category 2 hazards under HHSRS. Investigating complaints involving housing disrepair, poor property conditions and landlord non-compliance. Preparing and serving statutory notices under the Housing Act 2004. Gathering evidence and progressing formal enforcement action against non-compliant landlords and managing agents. Drafting, issuing and progressing Civil Penalty Notices. Producing inspection reports, witness statements, evidence bundles and tribunal-ready case files. Working closely with landlords, tenants, legal services and internal partner teams. Representing the London Borough at First-tier Tribunal hearings where required. Maintaining accurate case records and ensuring investigations progress within agreed timescales. The ideal candidate will have: Previous experience working within a Local Authority Private Sector Housing team. Direct experience of selective licensing enforcement. Strong working knowledge of the Housing Act 2004. Extensive experience conducting HHSRS inspections and assessing Category 1 and Category 2 hazards. Experience investigating licensing breaches and taking formal enforcement action. A proven track record of preparing statutory notices and Civil Penalty Notices. The ability to independently manage a busy enforcement caseload. Confidence dealing with landlords, tenants, legal representatives and other stakeholders. Experience preparing cases for tribunal or prosecution would be highly desirable. This is an excellent opportunity for an experienced Selective Licensing Enforcement Officer or Private Sector Housing Officer to join a busy London Borough and support the delivery of an established selective licensing scheme. The contract is initially for three months, paying 50- 55 per hour , with hybrid working and 3 days on site , plus the potential for further extension. If you're available for your next Private Sector Housing contract and would like to hear more, I'd love to speak with you. To apply or find out more, please contact Shaye Box: (phone number removed) (url removed)

Property Move On Specialist / Housing Officer Medway & Chatham 27,000pa - 35,000pa Full Time Permanent We are currently recruiting for a Property Move On Specialist to support the delivery of accommodation services within Children's Contracts across Kent and London. This is a varied field-based role combining property inspections, void management, compliance auditing and housing support for young people. This opportunity would suit someone with experience in housing, supported accommodation, property services or tenancy support who is highly organised, proactive and confident managing a property portfolio. The Role You will support the efficient turnaround of void properties, complete audits and inspections, manage inventory processes and ensure homes are safe, compliant and ready for re-occupation. The role will also involve supporting young people through planned move-ons and providing Housing Officer cover where required. Key Responsibilities Conduct property inspections, audits and compliance checks across a portfolio of properties Support the move-on process for young people within Children's Services accommodation Secure, log and document belongings left within void properties Produce accurate inventory reports and raise property defects Prepare properties for re-occupation within agreed timescales Liaise with Housing Officers, Repairs, Social Services and external stakeholders Escalate safeguarding, health & safety or serious property concerns appropriately Support fire risk assessment scheduling and post-inspection actions Carry out inductions for young people moving into accommodation Maintain accurate records, reports and compliance documentation Provide Housing Officer cover during periods of absence or increased demand About You Previous experience within housing, property services, tenancy support or supported accommodation Experience managing property inspections, voids or compliance processes Strong communication and organisational skills Ability to work independently across multiple sites Understanding of safeguarding and health & safety responsibilities Confident using internal systems and maintaining accurate records Flexible approach with the ability to support operational business needs Full UK driving licence and willingness to travel across Kent and London What's on Offer Varied and rewarding role within a growing organisation Opportunity to work within Children's Services and supported accommodation Ongoing training and development Supportive team environment Mileage/travel expenses where applicable If you're looking for a fast-paced role where you can make a real impact supporting vulnerable young people and maintaining high accommodation standards, please get in touch. Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

Your new company A London Local Authority is seeking a customer-focused Resident Liaison Officer to join its Asset Management team. Working closely with the Housing Asset Data Manager, Stock Condition Surveyor and wider Property Services team, you will play a key role in ensuring residents remain informed, engaged and supported throughout property surveys, inspections and planned investment programmes.This is an excellent opportunity for an experienced housing professional who enjoys building positive relationships with residents whilst helping to improve housing services and property standards across the borough. Your new role As Resident Liaison Officer, you will act as the key point of contact between residents and the Asset Management team, ensuring effective communication regarding stock condition surveys, EPC assessments, property inspections and planned works programmes.You will be responsible for arranging appointments, managing resident enquiries, addressing concerns and ensuring residents receive clear and timely information about upcoming surveys and investment works. The role will require close collaboration with surveyors, contractors and internal stakeholders to help deliver a customer-focused service. What you'll need to succeed Previous experience working as a Resident Liaison Officer, Housing Officer, Customer Liaison Officer or similar role within housing, property or construction. Experience engaging with tenants, leaseholders and residents in a social housing or local authority environment. Strong communication and stakeholder management skills. Ability to manage sensitive situations professionally and empathetically. Experience coordinating appointments and managing customer enquiries. Strong administrative and organisational skills. Good IT skills, including Microsoft Office applications and housing management systems. Ability to work independently whilst supporting a wider project team. Desirable Knowledge of stock condition surveys and planned maintenance programmes. Experience supporting capital works, retrofit, compliance or asset management projects. Understanding of social housing regulations and customer service best practices. Experience working with diverse communities and vulnerable residents. What you'll get in return Competitive salary package. Membership of the Local Government Pension Scheme with generous employer contributions. Flexible and hybrid working arrangements. Generous annual leave entitlement. Ongoing learning and development opportunities. Opportunity to contribute towards improving homes and services for residents across a major London borough. Supportive and collaborative working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Yolk Recruitment Public Sector & Not-for-Profit is delighted to be supporting Ateb in the appointment of an Interim Head of Corporate Services. This is a 3 month contract, with the potential for extension. This is a key senior leadership appointment, reporting directly to the Chief Executive, with responsibility for providing strategic leadership across governance, assurance, risk, regulatory compliance, company secretarial services, data protection, legal services and business improvement. The successful candidate will play a critical role in ensuring the organisation maintains the highest standards of corporate governance and regulatory assurance, providing confidence to the Board, Executive Team and wider organisation that the right frameworks, controls and processes are in place to support effective decision-making and compliance. Key Responsibilities Providing strategic leadership across corporate governance, assurance, risk, regulatory compliance and business improvement. Acting as Company Secretary to the Board and Committees, ensuring effective governance arrangements and high-quality support to Board and Committee activity. Working closely with the Board, Committees and Executive Management Team to embed a strong culture of governance, assurance and accountability across the organisation. Acting as the key organisational contact for the Welsh Government Regulation Team, coordinating regulatory requirements and ensuring regulatory matters are appropriately managed, communicated and escalated. Leading the organisation's assurance framework, ensuring it has a clear understanding of its risk profile, risk appetite and business continuity arrangements. Ensuring effective policies, procedures, controls and assurance processes are in place, with appropriate testing and monitoring to identify risks, gaps and areas for improvement. Providing assurance to senior leaders and the Board that the organisation is compliant, well governed and doing the right things. Supporting the organisation to identify where it is not compliant, where risks exist and where improvements are required, ensuring appropriate action is taken. Leading the organisation's approach to data protection and GDPR, acting as Data Protection Officer. Overseeing the organisation's legal services framework, including the management of external legal support and appropriate service level agreements. Providing strategic leadership to corporate services, ensuring effective integration with wider organisational priorities and objectives. Leading strategic and operational improvement activity, ensuring agreed actions and programmes deliver the intended outcomes. Building effective relationships across the organisation, providing leadership, challenge, guidance and support on complex governance, assurance and regulatory matters. Keeping abreast of changes in legislation, regulation and the wider operating environment, ensuring these are appropriately reflected in the organisation's governance and assurance arrangements. About You You will have a strong track record in corporate governance and assurance, gained within a regulated environment such as social housing, the public sector, local government or another complex organisation. You will bring: Significant experience operating at a senior leadership level across governance, assurance, risk and regulatory compliance. Strong knowledge and understanding of corporate governance principles and Board/Committee structures. Experience acting as, or supporting the responsibilities of, a Company Secretary, with a strong understanding of effective Board and Committee governance. Experience working with regulators and managing regulatory requirements within a complex or regulated organisation. A strong understanding of risk management, assurance frameworks, internal controls and business continuity. The ability to provide robust challenge and constructive advice to senior leaders and Boards. Experience translating complex regulatory, legal and governance requirements into clear recommendations and actions. Strong report writing and communication skills, with the ability to prepare high-quality information and recommendations for Board and Committee consideration. Experience leading and developing teams, alongside the ability to work collaboratively across an organisation. A relevant professional qualification and/or significant equivalent experience. A legal background or qualification would be advantageous, given the responsibility for legal services and oversight. The ability to operate with a high level of integrity, discretion, sound judgement and diplomacy. Why This Role? Milford Haven office base with flexible/hybrid working Open to a day rate or fixed-term contract Offering a quick start and potential for an extension past 3 months Apply Now To apply, please submit your up-to-date CV demonstrating how you meet the requirements of the role. For further information or a confidential discussion about this opportunity, please contact Hannah Welfoot at Yolk Recruitment.

Leasehold & Section 20 Officer (Part-Time) - Housing £36,100 per annum (£19,513.50 FTE) Macclesfield Hours per week: Part Time (20 hours per week) We're a housing provider in Macclesfield with over 5,000 properties across East Cheshire and the surrounding areas. We're ambitious with plans to build more homes, regenerate local areas and invest in our properties. We provide housing to those in housing need and aim to be a great landlord for our customers. A fantastic opportunity has arisen for a Section 20 Officer to join our team and play a key role in managing and administering the Section 20 consultation process for leasehold major works and qualifying long-term agreements. The key responsibilities of the role will be to oversee the Section 20 consultation process, ensuring all statutory requirements and legal timescales are met. You will prepare and issue consultation notices, updates and correspondence to leaseholders, providing clear and accurate information about proposed works, costs, timescales and potential charges. You will act as an important point of contact for leaseholders throughout the consultation and works process, responding to enquiries and concerns and coordinating observations and nominations. You will work closely with internal teams and stakeholders to support the effective delivery of major works programmes, ensuring accurate records are maintained and that consultations, approvals and decisions are properly documented. The role will also involve monitoring costs and supporting the recovery of eligible charges from leaseholders, as well as supporting the management of sinking funds and ensuring contributions and major works expenditure are accurately recorded and communicated. You will also identify and manage risks associated with Section 20 requirements, helping to prevent delays, disputes and potential legal challenges. This is an important role in ensuring the Trust meets its statutory obligations when carrying out leasehold major works and qualifying long-term agreements, whilst providing a transparent, accountable and customer-focused service. We can offer you: 29 days holiday per year plus birthday leave and Bank Holidays A great pension scheme that's tailored to suit your needs A focus on your health and wellbeing, including access to our Health Cash Plan offering a variety of benefits and discounts Training and development opportunities - let us help you reach your career goals A modern office with a friendly working environment Agile working, with the opportunity to work from home alongside regular attendance at our Head Office Occasional site visits across our housing portfolio, mainly covering Macclesfield, Congleton, Knutsford and Wilmslow, with some properties in High Peak, Poynton and Nantwich. To succeed in this role, you will have strong organisational skills and excellent attention to detail, with experience of maintaining accurate records, monitoring deadlines and ensuring compliance with procedures. You will be customer-focused and confident communicating with leaseholders and internal stakeholders. You will ideally have knowledge and understanding of leasehold legislation, alongside excellent communication, interpersonal, problem-solving and analytical skills. You will also be self-motivated, flexible and able to adapt to changing workloads and organisational demands. For full requirements of the role, please see the job description attached to the advert. Our values are at the core of everything we do, so we are looking for someone whose values align with ours and who will embed these in everything they do. We are one team with one goal, solution-focused, customer-focused, committed to doing the right thing, and we respect and celebrate our differences. Closing Date: 25th August 2026

Noble Recruiting is seeking two Technical Support Officers up to 12 month's contract to join our Compliance Team , supporting the delivery of statutory compliance services across a housing portfolio of over 8,900 properties This is an excellent opportunity for someone with strong IT, organisational and analytical skills who is looking to develop experience within housing, compliance, systems and data management. Whilst administration forms part of the role, this is not a purely administrative position. You will work alongside specialist compliance professionals supporting key safety compliance activities including gas, electrical, fire, asbestos, water hygiene and lift safety. Please note that this post requires the successful individual to be based on-site 3 days per week, increasing to four. Duties Include: Provide business, technical and administrative support to the Compliance Team. Schedule appointments and assist in the delivery of statutory compliance programmes. Monitor compliance systems, alerts and shared inboxes, escalating issues where appropriate. Receive, log and coordinate enquiries from residents, contractors and colleagues. Maintain accurate compliance records, certificates and documentation. Support data cleansing, validation and data quality improvement projects. Gather, analyse and map information across multiple systems. Assist with system improvements and compliance-related projects. Produce reports and management information using Microsoft Office applications. The experience you will bring: Highly organised with excellent attention to detail. Comfortable working with large volumes of data and information. Quick to learn new systems and processes. A confident communicator with strong customer service skills. Able to prioritise a varied workload and meet deadlines. Proactive, adaptable and keen to learn. Competent in Microsoft Outlook, Word and Excel. A team player with a positive and can-do attitude. A degree in Business, IT, Data Analytics or a related discipline would be advantageous but is not essential. Applications are welcomed from candidates with relevant skills and experience. Selection Process Due to the anticipated volume of applications, shortlisted candidates will be required to complete a pre-interview assessment designed to evaluate: Data accuracy and attention to detail IT and Excel skills Prioritisation and organisational ability Written communication skills Problem-solving and learning agility Important Notice Noble Recruiting Limited, based in Billericay, Essex, is an Equal Opportunities Employer. With over 17 years of industry experience, we specialise in permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy on our website. Application Status : Due to the high volume of applications received, if you do not hear from us within 14 days , your application has unfortunately not been successful on this occasion.

Interim Maintenance & Repairs Officer Location : Guildford Rate: £365 per day (Inside IR35) Contract: 6 Months Start Date: ASAP Working Arrangement: 5 days per week on site, with afternoons spent working from home completing survey write-ups and associated administration. The Role We are seeking an experienced Maintenance & Repairs Officer to support the delivery of a high-quality repairs and maintenance service across the council's housing stock. You will be responsible for inspecting properties, diagnosing defects, managing repairs, and overseeing contractors to ensure works are completed safely, efficiently, and to a high standard. Key Responsibilities Conduct pre, in-progress, post-work and void property inspections. Diagnose building defects and identify appropriate remedial works. Raise and manage repair orders through to completion. Oversee contractors and monitor quality, performance and costs. Prepare specifications, schedules of work and estimates where required. Ensure compliance with relevant health & safety legislation. Carry out asbestos and property-related safety inspections. Liaise with tenants, contractors and internal stakeholders to resolve maintenance issues. Support continuous service improvement and performance targets. Requirements Strong knowledge of building construction, repairs, maintenance and defect diagnosis. Experience managing responsive repairs and refurbishment works. Experience using Schedule of Rates (SOR) contracts. Knowledge of housing maintenance and contractor management. Ability to prepare specifications and schedules of works. Excellent communication and customer service skills. Full UK driving licence and access to a vehicle.

Housing Complaints Officer Contract: Interim initially for 6 months Hours: 37 hours per week Working Pattern: Hybrid Start Date: August 2026 I am currently recruiting for an experienced Housing Complaints Officer to join a busy housing service on an interim basis. This role will take responsibility for managing and coordinating formal housing complaints, ensuring residents receive clear, accurate and empathetic responses within the required timescales. You will work closely with housing, repairs and operational teams to investigate cases, gather evidence and identify appropriate resolutions. Key Responsibilities Manage a varied caseload of Stage 1 and Stage 2 housing complaints from initial investigation through to resolution. Draft clear, detailed and customer-focused complaint responses. Coordinate responses to enquiries from elected representatives and other key stakeholders. Liaise with housing, repairs and operational teams to gather information and evidence. Monitor complaint handling timescales, deadlines and performance indicators. Maintain accurate case records and robust audit trails. Identify recurring complaint themes, service failures and opportunities for improvement. Produce complaint reports, performance information and case-tracking spreadsheets. Support compliance with the Housing Ombudsman's Complaint Handling Code , consumer standards and internal complaint procedures. Communicate directly with residents, demonstrating empathy, professionalism and a solution-focused approach. Essential Experience Applicants must have: Recent experience managing housing complaints to both Stage 1 and Stage 2 standard . Experience working specifically within a housing organisation, housing association, local authority housing service or closely related social housing environment . Strong knowledge of housing repairs processes and the end-to-end resident journey. Experience drafting formal, complex and sensitive complaint responses. An understanding of the Housing Ombudsman's Complaint Handling Code. Strong Microsoft Excel skills, including maintaining and analysing complaint trackers and performance information. Excellent written communication, case management and organisational skills. The confidence to speak directly with dissatisfied residents and manage challenging conversations. Please note: I will not be accepting applications from candidates who have not independently managed complaints to both Stage 1 and Stage 2 standard. Applications from candidates without direct housing-sector experience will also not be considered. General customer service or complaints experience outside of housing is not sufficient for this position. Experience using MRI Orchard or a similar housing management system would be beneficial. Please apply with an up-to-date CV clearly demonstrating your housing complaints experience, including your responsibility for Stage 1 and Stage 2 cases.