16 jobs found

Assistive Technology Team Leader £36,948.05 per year Hybrid - Rushden or Peterborough Permanent, Full Time As an Assistive Technology Team Leader at Amplius, you'll lead a dedicated team delivering person-centred services, driving performance, supporting colleagues, and working with partners to provide high-quality minor adaptation and assistive technology services that promote customer independence, safety and wellbeing. Salary: £36,948.05 per year Contract: Permanent, full time Your week: 36.25 hours - Monday to Friday 8.45am to 5pm Location: Hybrid, with a weekly presence in our Rushden or Peterborough office. Snapshot of your role Lead the day-to-day delivery of the Assistive Technology Team and Independent Living Advisors, ensuring safe, efficient, high-quality services. Manage, coach and develop team members through recruitment, induction, supervision, performance management and wellbeing support. Monitor team performance, workloads and KPIs, taking action to maintain service standards and improve performance. Carry out and oversee Trusted Assessor assessments, recommending assistive technology, telecare and minor adaptations that support customer independence. Oversee customer services including telecare installations, equipment management, service reviews and fault resolution. Ensure compliance through accurate record keeping, safeguarding, risk management, audits and adherence to policies and legislation. Build strong relationships with internal teams and external partners while supporting service improvements, innovation and new ways of working. What you ll need to thrive in this role Trusted Assessor Level 3 or 4 qualification (or equivalent) and GCSE Maths and English (Grade 4/C or above, or equivalent). Experience leading and developing teams in a customer-focused environment. Experience managing performance, workloads and service delivery against targets. Experience delivering person-centred services in a customer-facing role. Strong leadership, coaching, communication, organisational and problem-solving skills. Good administrative and IT skills, including Microsoft Office and Teams, with the ability to maintain accurate records. Knowledge of GDPR, safeguarding and Health & Safety requirements. The ability to work independently, prioritise competing demands and make confident decisions while remaining professional, resilient and customer focused. Important Enhanced DBS clearance and the right to work in the UK are essential requirements for this role. We do not provide sponsorship. Please read the attached Job Description before applying so you get the full scope of the role. Closing: 20 August We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we ll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We re a team of over 1,300 colleagues driven to have a positive impact on people s lives and provide affordable homes that make a difference.

IT Customer Advisor Salary: 13.45 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Customer Service Advisor Salary: 13.45 per hour (Living Wage Employer) Location: Capgemini, Inverness Hours: 35 hours per week, Monday to Friday, between 7am-6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Job Title: Entry Level IT Support Engineer - IT in Primary Schools Location: Watford (Hertfordshire) Salary: 24K - 29K dependent on experience, knowledge and skills Job type: Full Time / Permanent Please note - Reliable access to a vehicle is essential to be eligible for consideration in this field-based support role. You will be required to travel to sites primarily in the South West Herts area. About Con Ed Ltd: Con Ed is an award winning, successful, small Watford-based business. For the last 20 years, we have been supplying IT Support and Managed Services to primary schools in the area. Our team provides trusted IT management and technical support to over 50 schools, and we are expanding through reputation and word of mouth. Job Description: As a Junior IT Support Engineer, you would be carrying out all aspects of IT support for local primary schools. This would be onsite, as well as remotely and via phone/email. The role involves monitoring and maintaining computer systems and networks, installing and configuring hardware, diagnosing hardware and software faults and solving technical and applications problems. Another vital part of the job is to develop and maintain a close relationship to our customers. This is a full-time position, visiting 2 to 3 schools daily during term time. Some work can be carried out from home. During school holidays, we work on large projects and installations. We are open to applications from candidates seeking term-time working. Salary will be paid on a pro-rata basis. The person we are looking for: Has a genuine interest and enthusiasm for technology Enjoys helping other people and is prepared to go 'the extra mile' Has excellent communication and listening skills Has strong time-management skills and the ability to set priorities Is inquisitive and keen to learn Can take direction and work both independently and with team members Has good diagnostic skills, a methodical approach and attention to detail Experience in IT Support is a definite plus Location: Onsite at schools in and around Watford (Hertfordshire) Some support tasks can be carried out from home The ideal candidate will live within 15 miles of Watford 'Must Have' Practical Requirements: Own car Full clean driving licence Eligible to work in the UK We must be able obtain DBS check for all successful applicants You must be able to provide a clear Disqualification Declaration DIY skills a definite plus Technical Requirements: We are looking for someone to be able to make an immediate contribution, ideally with some experience in IT Support, however, initial training will be provided. Basic Requirements: Windows 10/11 professional Windows Server 2019/2022/2025 Active Directory and Group Policy General office applications (E.g., MS Office) PC Hardware knowledge (replacing hard drives, power supplies etc.) Printing Networks (wired and wireless) Software installation Interactive whiteboards/projectors Installation, configuration, and maintenance of the above Desirable Skills: Scripted installations Visual basic programming PowerShell Google G-Suite Apple IOS and app management MS Office 365 The Rewards: Enjoying the feeling of 'making a difference' Learning new skills and keeping abreast of the latest technology Appreciate a challenge and working for a growing business Being a key member of a dedicated team with exceptionally helpful colleagues Varied and friendly work environment Where it is in line with our business needs, we encourage and support members of our team to develop in other areas of their personal interest Salary dependent on experience, knowledge, and skills Salary reviewed annually in line with performance and business conditions. Discretionary Performance Bonus Scheme 25 days holidays (plus 8 bank holidays) p.a. (Full-time) How to apply: This position requires excellent communication skills; therefore, we will only review CVs from candidates that send a short cover letter and their CV. Unfortunately, we cannot consider applications from anyone not currently living in the UK. If this role sounds like you and you have access to your own vehicle, please apply now! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Assistant, IT Support, 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Service Desk Technician, 1st Line Helpdesk Engineer may also be considered.

Role: Senior Caseworker Based: Camberwell with frequent travel across London, primarily Lambeth Rate: £17 ph PAYE or £22 ph Umb Start Date: ASAP Duration: Temp ongoing Hours: 35 hours per week Monday to Friday - 9am 5pm Hybrid: 1 day in office in Camberwell 4 days outreach and work from home Our client is looking for a Senior Caseworker to be part of the Lambeth Floating Support team. To support young people to sustain tenancies as well as source suitable tenancies in line with procedures in place. This service will also support Social Workers and Personal Advisors and placement keyworkers to support move on options. The medium-level floating support team will work with young people who require support when moving into independent living in order to address support needs and sustain their tenancies. Synopsis of Duties Managing and monitoring project budgets and finances. Working closely with the Finance team and project managers to set an annual budget for each area of responsibility. Regularly reviewing income and expenditure against this budget with project managers and Finance team. Working closely with both Finance team and Bid team to design budgets for bid proposals To lead by example; be the day-to-day expert within team, be a positive role model to the team of caseworkers and escalate concerns to the Team Leader or Service Manager and providing data and narrative reports for internal and external purposes. To ensure, on a day-to-day basis, all monitoring information and evidence is being recorded and collated in line with agreed processes and procedures To contribute to the services out-of-hour rota as required To work closely with the Team Manager to ensure the team can work effectively e.g. identifying training opportunities, peer-supervision To provide support, advice and advocacy for young people regarding accommodation. To produce support plans and risk management plans based on assessments. To promote inter-agency collaboration in the assessment and planning process, and to include appropriate agencies in the delivery of the service To develop and maintain relationships with partner agencies, including community-based services such as police, YOT, Probation, children s services, local authorities and other voluntary sector organisations ensuring appropriate information is shared, supported referrals are made and avoiding duplication of support To deliver a holistic support service working solo or with colleagues as the situation dictates; providing a practical service that will include social support, housing support, accompanying appointments, viewings, ETE options, benefits work, debt advice, assistance obtaining furniture, liaising with utilities, appearing in court, DIY work and cleaning To close cases efficiently and positively, including identifying a referral route for young people and when required. To promote the value of lifestyle changes to the young people being supported To invest in your personal development by attending core and additional training to keep abreast of issues facing children and young people such as Trauma Informed Training, Child Criminal (and sexual) exploitation and contextual safeguarding) Support Team manager with presentations and support the team/caseworkers with complex caseloads by providing solutions and personal development, learning and day to day tasks To carry out any other similar duties as required and be flexible to the changing needs of this, fast paced service Essential Requirements: Experience of supporting Young People with Housing support and Tenancy Sustainment Experience of supervising staff and/or volunteers Proven experience of engaging positively with vulnerable young people or other vulnerable groups with understanding and knowledge of relevant policies and legislation Experience of using support plans to enable young people to successfully access and sustain accommodation and support services Substantial experience of providing support, advice and advocacy and communicating effectively, the needs of young people to other professionals Experience in working as part of a multiagency team, working together to achieve positive outcomes for young people and establishing links to further the aims of a project DBS on the update service Available immediately Supporting Futures Consulting acts as both an employer and an agency.

Personal Advisor (Grade F) Hybrid Working Full-Time 37 hours a week Salary: £32,597 to £35,412 Permanent Are you passionate about making a lasting difference to the lives of care-experienced young people? We are looking for a dedicated and enthusiastic Personal Advisor to join our Leaving Care Service and support young people as they transition into independent adulthood. As a Personal Advisor, you will build positive and trusting relationships with young people, providing practical, emotional and social support tailored to their individual needs and aspirations. You will manage a caseload of Children in Care and Care Leavers, developing and reviewing Pathway Plans, advocating on their behalf, and helping them access the opportunities and services they need to thrive. Working closely with colleagues and partner agencies across housing, education, health, social care and the voluntary sector, you will play a key role in supporting young people to secure suitable accommodation, engage in education, employment or training, and develop the skills and confidence needed for independent living. We are looking for someone with experience of working with young people, strong communication and relationship-building skills, and a commitment to achieving the best possible outcomes for care-experienced young people. You will be an effective advocate, organised in your approach to case management, and able to work collaboratively within a multi-agency environment. Working for Nottingham City Council Working for Nottingham City Council comes with a wide range of award-winning benefits. Alongside competitive pay, generous annual leave, and access to an excellent pension scheme, we are committed to creating an innovative, inclusive, and progressive workplace where colleagues are supported to be their very best. Our benefits include: A competitive salary Generous annual leave entitlement (between 26 and 33 days per year depending on your length of service) Access to the Local Government Pension Scheme with an 18.5% employer contribution Flexible hybrid working A strong focus on wellbeing Opportunities for professional development and career progression In return, we are looking for compassionate, dedicated people who share our commitment to improving outcomes for children, young people, adults, and families across Nottingham. If you are passionate about making a positive difference through education and social care and want to help people thrive, we would love to hear from you. Equality, Diversity and Inclusion Nottingham City Council is committed to building a workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people of all backgrounds and abilities. We value diversity and recognise that different perspectives, experiences and ideas help us deliver better services for Nottingham's citizens. We particularly welcome applications from people from Black, Asian and Minority Ethnic communities, disabled people, and people who identify as Lesbian, Gay, Bisexual or Transgender (LGBT+), as these groups are currently underrepresented in our workforce. Right to Work Candidates must have the legal right to work in the UK. Any offer of employment will be subject to the successful completion of right to work checks in accordance with Home Office requirements. Ready to Apply? Please submit your CV and a supporting statement setting out how you meet the criteria for the role to: The closing date for applications is 23.59 on Friday 21st August 2026. Please state which role you are applying for in the subject field of your email If you have any questions about the role or recruitment process, please contact Please note: Do not use AI tools to generate your response, as this will be checked and considered during shortlisting.

Connect Appointments is recruiting a B2B Telesales Advisor to join our Livingston branch on a temporary basis. With over 25 years in business, six offices across Scotland and England and multiple specialist divisions, Connect Appointments is one of Scotland's most established independent recruitment agencies. Our goal is simple: connect businesses with the right talent, and we need someone ambitious and results-focused like you to help us achieve it. What's on offer? Ongoing temporary position - 37.5 hours per week Monday to Friday, 8am to 5pm Paid weekly at 14 per hour Opportunities for career progression A lively, fast-paced working environment As a B2B Telesales Advisor, your responsibilities will include: Making high volumes of outbound B2B sales calls to prospective clients Identifying and engaging with decision-makers across a range of sectors Qualifying leads and booking appointments for the wider sales team Maintaining accurate records and pipeline activity in the CRM Representing Connect Appointments professionally in all communications To be considered as a B2B Telesales Advisor, you will need: A proven track record in B2B sales or telesales Confident communication skills and the ability to build rapport quickly A self-motivated, organised and target-driven approach The resilience to work at pace in a high-volume calling environment If you're ambitious and confident in B2B sales, and ready to hit your targets, apply today to join Connect Appointments. CAHEAD

JOB DESCRIPTION We are currently recruiting for an Independent Living Advisor to join our team on a full time permanent contract, covering the Waterlooville region. This is an excellent opportunity for someone who is passionate about supporting older people to maintain their independence, wellbeing, and quality of life. You will be working 35 per week, over 5 days, Monday - Friday. Reporting to the Independent Living Manager, you will play a vital role in delivering high-quality housing management services across our sheltered schemes. You will build strong relationships with residents, support prospective tenants through viewings and the moving-in process, and ensure residents fully understand their tenancy agreements, including their rights and responsibilities. You will also provide advice and guidance on accessing financial support, including housing-related benefits, and signpost or refer residents to appropriate services such as assistive technology, property adaptations, or additional support where needed. As part of your day-to-day responsibilities, you will carry out scheme inspections, ensure health and safety standards are met, and monitor contractor performance to maintain high service delivery standards. As this is a floating role, flexibility to travel across schemes in the Hampshire region is essential. A full UK driving licence and access to your own vehicle is required. Mileage expenses are reimbursed at 45p per mile for business travel. What we are looking for: Experience of supporting older people and promoting independent living A strong commitment to equality, diversity, and inclusion Excellent communication skills, with the ability to explain complex information clearly Good administrative and numeracy skills Ability to work independently as well as part of a team Strong written and verbal communication skills Proficiency in Microsoft Office applications A full UK driving licence and access to a vehicle If you are interested in making a real difference, please review the role profile and create your application today. This position will require a basic DBS check which will be paid for by The Guinness Partnership. TGPCVL

S haw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation." At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility. For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all. Purpose As an Employment Specialist, your mission is to empower individuals with mental health support needs by helping them secure sustainable employment in alignment with their preferences (meaningful to them) in order to rebuild their lives. You will deliver the Individual Placement and Support (IPS) approach, providing person-centred guidance to clients while fostering positive relationships with local employers. Your role within community mental health teams or early intervention psychosis teams will support a holistic approach to recovery through employment. This is a highly people-focused, community-based role. You will: Meet clients in the community or mental health settings Support individuals with job goals, applications, and interviews Build relationships with local employers Work collaboratively with clinical teams Provide ongoing in-work support This role is active and varied-you'll spend much of your time out and about, building relationships and supporting people directly. Who we're looking for We are looking for motivated, proactive individuals who are passionate about helping others succeed. Transferrable skills are welcome You don't need to have done this exact role before. We welcome applicants from a range of backgrounds where supporting people to achieve their goals is key. This may include experience in: Education (teachers, tutors, teaching assistants) Health and social care Youth work or community roles Charity or voluntary sector Coaching, mentoring, or careers advice Recruitment, HR, or customer advisory roles Housing, probation, or rehabilitation services Customer-facing leadership roles (e.g. retail, hospitality) If you're passionate about people and making a difference, we'll support you to learn the IPS delivery approach. If you're looking for a role where you can genuinely change lives-and be part of a team that values purpose, inclusion, and impact-we'd love to hear from you. Essential: You will have: A people-centred approach Demonstratable passion to help people with mental health and physical barriers into good employment Be able to work consistently to targets Experience/understanding of working with people with mental health support needs, or a similar client group within health, social services or the voluntary sector Resilience and initiative Excellent communication skills Able to work 100% of the time in the community or in a mental health treatment hub A strong communicator who can build trust quickly Organised and able to manage a varied workload Resilient and able to work independently Professional in your approach and presentation Motivated to achieve positive outcomes for others Download the Job Description for full details. Location: You will be based within Birmingham or Solihull - community based (peripatetic). Why join Shaw Trust? Working here, you're part of something bigger-where everybody is somebody." Be part of a supportive, inclusive, purpose-led organisation Make a meaningful difference every day Work alongside NHS and community partners Receive training in the IPS model Develop your career in a values-driven organisation Employee Benefits As an employee of Shaw Trust as well as positively impacting people's lives, you will have access to the following benefits: 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday 2 days paid volunteering leave each year An enhanced pension scheme after 6 months Life Assurance at 3 times your annual salary rate Access to a suite of learning and development opportunities including paid for apprenticeship and masters' levels qualifications, and management development programmes Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women's Network) Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan Our Strategy To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: (url removed) Join a diverse and inclusive organisation Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career. In addition; We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government's Access to Work scheme. Living our values, we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and/or would like further information about the role, please contact: (url removed) ShawIND1

Customer Service Advisor Salary: £12.60 per hour (Living Wage Employer) Location: Capgemini, Inverness, or Nairn Hours: 25hrs per week, Monday to Friday, from 8am - 1pm or 9am - 2pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients. What you'll do Respond to incoming requests via telephone, email, and web chat Log all requests in the appropriate call logging software Assign calls to relevant support teams Action Back Office requests as and when required Advise customers and support teams of known problems/workarounds Ensure customers are kept updated with the progress of their request Contribute to overall achievements by maintaining agreed personal targets A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role. What you'll bring Effective communication skills, both verbally and in writing Genuine passion for delivering exceptional customer service A keen willingness to learn and adapt The ability to work both independently and in a team environment Strong analytical skills Ability to work under pressure If you feel that you fit the above criteria, then apply today!

The Royal British Legion provides life-changing support to our Armed Forces community which includes those who have served, those still serving, and their families. At times of crisis and need we offer them vital advice, assistance and funding. We are looking for an Independent Living Advisor (South) to provide specialist, person centred and holistic advice, guidance, advocacy, and support to people living with a long-term illness or disability or caring for someone with these conditions. As an Independent Living Advisor, you will empower individuals facing challenges with daily living, mobility, or self-care, as well as their carers, by providing tailored advice and support. You'll conduct holistic assessments, working with health and social care professionals, to guide individuals on accessing support services, funding, and resources. You'll manage a varied caseload, addressing care needs, grants, adaptations, and funding options, delivering advice through phone, email, meetings, and home visits. By coordinating with other RBL services, you'll ensure a fully integrated, person-centred approach that helps individuals regain control over their lives. A DBS check is required for this role. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts. You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel incl. for monthly team meetings. Travel costs are covered. For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s).

Resident Housing and Wellbeing Advisor Annual Salary: £34,004 Location: Office in Birmingham, but the role involves daily travel to properties Job Type: Full-time We are seeking a dedicated Resident Housing and Wellbeing Advisor to deliver high-quality, responsive, customer-focused services within a supported housing environment. This role is crucial in assisting and advising residents on a range of issues including anti-social behaviour, safeguarding, and service requests, and requires someone who can develop and maintain excellent relationships with various partners and stakeholders. Day-to-day of the role: Take responsibility for delivering high-quality, responsive customer-focused services to residents within a defined geographical area. Provide assistance and advice to residents on a range of topics including support for new residents, welfare benefits claims, and signposting to external services. Conduct settling in visits for new residents as per the agreed schedule. Handle anti-social behaviour complaints, conduct investigations, develop action plans, and provide support to victims. Investigate safeguarding concerns, ensuring timely referrals to local authority safeguarding teams and completion of all follow-up work to ensure resident safety. Support formal complaint investigations to provide quality responses within agreed timescales. Guide residents through the process of appealing termination notices. Undertake joint inspections with local authority representatives and ensure completion of agreed actions. Collaborate with partner agencies to deliver seamless services that support individuals and sustain neighbourhoods. Promote positive resident outcomes and support transitions to independent living. Develop and maintain professional relationships with managing agents and ensure services meet Concept Housing's standards. Engage with residents through meetings and satisfaction surveys to use insights for service improvement. Record all customer interactions accurately and use feedback to tailor services to resident needs. Contribute to continuous improvement initiatives and comply with all relevant policies and standards. Required Skills & Qualifications: GCSE level education or equivalent, including English and Maths. One year minimum experience in a social or supported housing environment. Proven ability to manage complex and varied caseloads, including case management of ASB and safeguarding issues. Excellent customer focus with the ability to adapt service delivery based on feedback. Strong communication and interpersonal skills. Proficiency in Microsoft 365 and experience with IT-based recording and data systems. Ability to work under pressure and meet tight deadlines. Team player with a flexible approach to work. Must hold a driving license and have access to a vehicle. Benefits: Competitive salary. Opportunities for professional development and training. Supportive team environment. Field-based flexibility. To apply for the Resident Housing and Wellbeing Advisor position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.

Customer Service Advisor - Out of HoursSalary: £12.60 per hour (Living Wage Employer)Shift Uplift: £400 per month Location: Capgemini, Inverness, or NairnHours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800Typical shift pattern is a 3-week rotation:Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - NightWeek 2: Mon - Off, Tues - Off, Wed - Off, Thu - Off, Fri - Off, Sat - Day, Sun - DayWeek 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - OffManpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini based in Inverness or Nairn. As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients. What you'll do Respond to incoming requests via telephone, email, and web chat Log all requests in the appropriate call logging software Assign calls to relevant support teams Action Back Office requests as and when required Advise customers and support teams of known problems/workarounds Ensure customers are kept updated with the progress of their request Contribute to overall achievements by maintaining agreed personal targetsA background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.What you'll bring Effective communication skills, both verbally and in writing Genuine passion for delivering exceptional customer service A keen willingness to learn and adapt The ability to work both independently and in a team environment Strong analytical skills Ability to work under pressureIf you feel that you fit the above criteria, then apply today!

Customer Service Advisor Salary: £12.60 per hour (Living Wage Employer) Location: Capgemini, Inverness, or Nairn Hours: 25hrs per week, Monday to Friday, from 8am - 1pm or 9am - 2pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients. What you'll do Respond to incoming requests via telephone, email, and web chat Log all requests in the appropriate call logging software Assign calls to relevant support teams Action Back Office requests as and when required Advise customers and support teams of known problems/workarounds Ensure customers are kept updated with the progress of their request Contribute to overall achievements by maintaining agreed personal targets A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role. What you'll bring Effective communication skills, both verbally and in writing Genuine passion for delivering exceptional customer service A keen willingness to learn and adapt The ability to work both independently and in a team environment Strong analytical skills Ability to work under pressure If you feel that you fit the above criteria, then apply today!