Are you a skilled communicator with a knack for problem-solving? Do you thrive in a fast-paced environment where your empathy and investigative mindset can shine? If so, we have an exciting opportunity for you to join our client as a Temporary Complaints Handler! Job Title: Temporary Complaints Handler - 3 months Location: Covent Garden Start Date: ASAP Duration: 3 months Pay: 19.23 Hours: 09:00 - 18:00 - fully office based Role Purpose As a Complaints Handler, you will be the voice of reason for customers, guiding them through their concerns from initial receipt to resolution. Your role is crucial in ensuring that each case is handled professionally, fairly, and in compliance with company policy and regulations. Key Responsibilities: Manage a diverse portfolio of customer complaints, ensuring timely resolution. Conduct thorough investigations by reviewing evidence and collaborating with internal teams. Assess complaints objectively to deliver fair and balanced outcomes. Draught clear, professional written responses and engage in sensitive phone conversations. Identify resolutions that balance customer expectations with organisational needs. Maintain detailed case notes and ensure compliance with GDPR and company policies. Essential Skills & Experience: Proven experience in handling customer complaints or escalated service cases. Exceptional written and verbal communication skills. Strong investigative and analytical abilities with a focus on problem-solving. Ability to manage difficult conversations while making sound decisions. Highly organised with the capacity to juggle multiple cases independently and collaboratively. Proficiency in CRM/case management systems and MS Office applications. Desirable Experience: Previous experience in a regulated industry. Familiarity with complex complaint investigations and dispute resolution processes. Personal Attributes We're looking for a calm, composed individual who is: Empathetic yet objective, demonstrating resilience and adaptability. Naturally curious with an investigative mindset and a fair, impartial approach. A strong collaborator who takes ownership of their work and maintains professionalism under pressure. Key Competencies: Complaint investigation Dispute & conflict resolution Customer service excellence Critical thinking & problem solving Decision making Time management & prioritisation Attention to detail Performance Measures: Your success will be measured by SLA achievement, the quality and accuracy of investigations, documentation accuracy, and compliance with procedures and regulations. Why Join Us? This is an excellent opportunity to enhance your skills in a supportive environment while making a real difference for customers. If you're ready to take on this rewarding challenge and help resolve customer concerns with finesse, we'd love to hear from you! Application Process: To apply, please send your CV and a brief cover letter detailing your relevant experience to (url removed) Embark on a fulfilling journey with our client, where your contributions will truly matter. Apply now and become an integral part of a team dedicated to customer satisfaction! Note: This is a temporary position with the potential for growth and further opportunities within the organisation. Don't miss out on this chance to showcase your talents! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 14, 2026
Seasonal
Are you a skilled communicator with a knack for problem-solving? Do you thrive in a fast-paced environment where your empathy and investigative mindset can shine? If so, we have an exciting opportunity for you to join our client as a Temporary Complaints Handler! Job Title: Temporary Complaints Handler - 3 months Location: Covent Garden Start Date: ASAP Duration: 3 months Pay: 19.23 Hours: 09:00 - 18:00 - fully office based Role Purpose As a Complaints Handler, you will be the voice of reason for customers, guiding them through their concerns from initial receipt to resolution. Your role is crucial in ensuring that each case is handled professionally, fairly, and in compliance with company policy and regulations. Key Responsibilities: Manage a diverse portfolio of customer complaints, ensuring timely resolution. Conduct thorough investigations by reviewing evidence and collaborating with internal teams. Assess complaints objectively to deliver fair and balanced outcomes. Draught clear, professional written responses and engage in sensitive phone conversations. Identify resolutions that balance customer expectations with organisational needs. Maintain detailed case notes and ensure compliance with GDPR and company policies. Essential Skills & Experience: Proven experience in handling customer complaints or escalated service cases. Exceptional written and verbal communication skills. Strong investigative and analytical abilities with a focus on problem-solving. Ability to manage difficult conversations while making sound decisions. Highly organised with the capacity to juggle multiple cases independently and collaboratively. Proficiency in CRM/case management systems and MS Office applications. Desirable Experience: Previous experience in a regulated industry. Familiarity with complex complaint investigations and dispute resolution processes. Personal Attributes We're looking for a calm, composed individual who is: Empathetic yet objective, demonstrating resilience and adaptability. Naturally curious with an investigative mindset and a fair, impartial approach. A strong collaborator who takes ownership of their work and maintains professionalism under pressure. Key Competencies: Complaint investigation Dispute & conflict resolution Customer service excellence Critical thinking & problem solving Decision making Time management & prioritisation Attention to detail Performance Measures: Your success will be measured by SLA achievement, the quality and accuracy of investigations, documentation accuracy, and compliance with procedures and regulations. Why Join Us? This is an excellent opportunity to enhance your skills in a supportive environment while making a real difference for customers. If you're ready to take on this rewarding challenge and help resolve customer concerns with finesse, we'd love to hear from you! Application Process: To apply, please send your CV and a brief cover letter detailing your relevant experience to (url removed) Embark on a fulfilling journey with our client, where your contributions will truly matter. Apply now and become an integral part of a team dedicated to customer satisfaction! Note: This is a temporary position with the potential for growth and further opportunities within the organisation. Don't miss out on this chance to showcase your talents! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Are you a skilled communicator with a knack for problem-solving? Do you thrive in a fast-paced environment where your empathy and investigative mindset can shine? If so, we have an exciting opportunity for you to join our client as a Temporary Complaints Handler! Job Title: Temporary Complaints Handler - 3 months Location: Covent Garden Start Date: ASAP Duration: 3 months Pay: 19.23 Hours: 09:00 - 18:00 - fully office based Role Purpose As a Complaints Handler, you will be the voice of reason for customers, guiding them through their concerns from initial receipt to resolution. Your role is crucial in ensuring that each case is handled professionally, fairly, and in compliance with company policy and regulations. Key Responsibilities: Manage a diverse portfolio of customer complaints, ensuring timely resolution. Conduct thorough investigations by reviewing evidence and collaborating with internal teams. Assess complaints objectively to deliver fair and balanced outcomes. Draught clear, professional written responses and engage in sensitive phone conversations. Identify resolutions that balance customer expectations with organisational needs. Maintain detailed case notes and ensure compliance with GDPR and company policies. Essential Skills & Experience: Proven experience in handling customer complaints or escalated service cases. Exceptional written and verbal communication skills. Strong investigative and analytical abilities with a focus on problem-solving. Ability to manage difficult conversations while making sound decisions. Highly organised with the capacity to juggle multiple cases independently and collaboratively. Proficiency in CRM/case management systems and MS Office applications. Desirable Experience: Previous experience in a regulated industry. Familiarity with complex complaint investigations and dispute resolution processes. Personal Attributes We're looking for a calm, composed individual who is: Empathetic yet objective, demonstrating resilience and adaptability. Naturally curious with an investigative mindset and a fair, impartial approach. A strong collaborator who takes ownership of their work and maintains professionalism under pressure. Key Competencies: Complaint investigation Dispute & conflict resolution Customer service excellence Critical thinking & problem solving Decision making Time management & prioritisation Attention to detail Performance Measures: Your success will be measured by SLA achievement, the quality and accuracy of investigations, documentation accuracy, and compliance with procedures and regulations. Why Join Us? This is an excellent opportunity to enhance your skills in a supportive environment while making a real difference for customers. If you're ready to take on this rewarding challenge and help resolve customer concerns with finesse, we'd love to hear from you! Application Process: To apply, please send your CV and a brief cover letter detailing your relevant experience to (url removed) Embark on a fulfilling journey with our client, where your contributions will truly matter. Apply now and become an integral part of a team dedicated to customer satisfaction! Note: This is a temporary position with the potential for growth and further opportunities within the organisation. Don't miss out on this chance to showcase your talents! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 14, 2026
Seasonal
Are you a skilled communicator with a knack for problem-solving? Do you thrive in a fast-paced environment where your empathy and investigative mindset can shine? If so, we have an exciting opportunity for you to join our client as a Temporary Complaints Handler! Job Title: Temporary Complaints Handler - 3 months Location: Covent Garden Start Date: ASAP Duration: 3 months Pay: 19.23 Hours: 09:00 - 18:00 - fully office based Role Purpose As a Complaints Handler, you will be the voice of reason for customers, guiding them through their concerns from initial receipt to resolution. Your role is crucial in ensuring that each case is handled professionally, fairly, and in compliance with company policy and regulations. Key Responsibilities: Manage a diverse portfolio of customer complaints, ensuring timely resolution. Conduct thorough investigations by reviewing evidence and collaborating with internal teams. Assess complaints objectively to deliver fair and balanced outcomes. Draught clear, professional written responses and engage in sensitive phone conversations. Identify resolutions that balance customer expectations with organisational needs. Maintain detailed case notes and ensure compliance with GDPR and company policies. Essential Skills & Experience: Proven experience in handling customer complaints or escalated service cases. Exceptional written and verbal communication skills. Strong investigative and analytical abilities with a focus on problem-solving. Ability to manage difficult conversations while making sound decisions. Highly organised with the capacity to juggle multiple cases independently and collaboratively. Proficiency in CRM/case management systems and MS Office applications. Desirable Experience: Previous experience in a regulated industry. Familiarity with complex complaint investigations and dispute resolution processes. Personal Attributes We're looking for a calm, composed individual who is: Empathetic yet objective, demonstrating resilience and adaptability. Naturally curious with an investigative mindset and a fair, impartial approach. A strong collaborator who takes ownership of their work and maintains professionalism under pressure. Key Competencies: Complaint investigation Dispute & conflict resolution Customer service excellence Critical thinking & problem solving Decision making Time management & prioritisation Attention to detail Performance Measures: Your success will be measured by SLA achievement, the quality and accuracy of investigations, documentation accuracy, and compliance with procedures and regulations. Why Join Us? This is an excellent opportunity to enhance your skills in a supportive environment while making a real difference for customers. If you're ready to take on this rewarding challenge and help resolve customer concerns with finesse, we'd love to hear from you! Application Process: To apply, please send your CV and a brief cover letter detailing your relevant experience to (url removed) Embark on a fulfilling journey with our client, where your contributions will truly matter. Apply now and become an integral part of a team dedicated to customer satisfaction! Note: This is a temporary position with the potential for growth and further opportunities within the organisation. Don't miss out on this chance to showcase your talents! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Complaints Handler (Hybrid Working) Wigston, Leicestershire Hybrid Working 12.71 per hour Monday-Friday 3-Month Temporary Contract Complaints Handler Location: Wigston, Leicestershire (Hybrid Working) Pay: 12.71 per hour Hours: Monday-Friday, 9:00am-5:00pm Contract: 3 Months (Temporary) Start Date: 1st September We're recruiting on behalf of a well-established national organisation for an experienced Complaints Handler to join their customer relations team on an initial 3-month temporary contract. This is an excellent opportunity for someone with experience investigating and resolving formal complaints, particularly within financial services, banking, insurance, housing or other regulated environments. The role offers a hybrid working pattern following an initial induction period. The Role As a Complaints Handler, you'll manage complaints from initial receipt through to resolution, ensuring every case is investigated thoroughly and responded to professionally. You'll be responsible for reviewing information, liaising with internal departments, gathering evidence and producing well-written, empathetic response letters that meet company standards and timescales. This role requires excellent written communication, sound judgement and the ability to handle sensitive situations professionally. Key Responsibilities Acknowledge and log formal customer complaints. Investigate complaints by gathering information from internal teams. Review evidence and establish the facts of each case. Draft professional, clear and empathetic written complaint responses. Ensure complaints are resolved within agreed service levels. Maintain accurate records throughout the investigation process. Liaise with internal stakeholders to obtain information and updates. Escalate complex cases where appropriate. Identify trends and highlight opportunities for service improvement. About You We're looking for someone who is organised, analytical and confident dealing with complex customer issues. You'll ideally have experience working within a regulated environment where complaint handling and written communication are key. Essential Previous experience handling formal customer complaints. Excellent written communication and report-writing skills. Strong investigation and problem-solving abilities. High attention to detail. Confident using Microsoft Office. Ability to manage multiple cases and meet deadlines. Highly Desirable Experience within banking, financial services, insurance or credit control. Experience working for the Housing Ombudsman, Financial Ombudsman or another regulated complaints function. Experience interpreting policies, procedures and regulations. What's on Offer 12.71 per hour. Hybrid working. Monday-Friday, 9:00am-5:00pm. Immediate opportunity with a respected national organisation. Friendly and supportive team environment. Valuable experience within a professional complaints handling function. If you're an experienced Complaints Handler, Customer Resolution Advisor, Complaints Investigator, Case Handler, Customer Relations Advisor or Customer Complaints Officer looking for your next opportunity, we'd love to hear from you. Apply today for an immediate interview.
Aug 10, 2026
Seasonal
Complaints Handler (Hybrid Working) Wigston, Leicestershire Hybrid Working 12.71 per hour Monday-Friday 3-Month Temporary Contract Complaints Handler Location: Wigston, Leicestershire (Hybrid Working) Pay: 12.71 per hour Hours: Monday-Friday, 9:00am-5:00pm Contract: 3 Months (Temporary) Start Date: 1st September We're recruiting on behalf of a well-established national organisation for an experienced Complaints Handler to join their customer relations team on an initial 3-month temporary contract. This is an excellent opportunity for someone with experience investigating and resolving formal complaints, particularly within financial services, banking, insurance, housing or other regulated environments. The role offers a hybrid working pattern following an initial induction period. The Role As a Complaints Handler, you'll manage complaints from initial receipt through to resolution, ensuring every case is investigated thoroughly and responded to professionally. You'll be responsible for reviewing information, liaising with internal departments, gathering evidence and producing well-written, empathetic response letters that meet company standards and timescales. This role requires excellent written communication, sound judgement and the ability to handle sensitive situations professionally. Key Responsibilities Acknowledge and log formal customer complaints. Investigate complaints by gathering information from internal teams. Review evidence and establish the facts of each case. Draft professional, clear and empathetic written complaint responses. Ensure complaints are resolved within agreed service levels. Maintain accurate records throughout the investigation process. Liaise with internal stakeholders to obtain information and updates. Escalate complex cases where appropriate. Identify trends and highlight opportunities for service improvement. About You We're looking for someone who is organised, analytical and confident dealing with complex customer issues. You'll ideally have experience working within a regulated environment where complaint handling and written communication are key. Essential Previous experience handling formal customer complaints. Excellent written communication and report-writing skills. Strong investigation and problem-solving abilities. High attention to detail. Confident using Microsoft Office. Ability to manage multiple cases and meet deadlines. Highly Desirable Experience within banking, financial services, insurance or credit control. Experience working for the Housing Ombudsman, Financial Ombudsman or another regulated complaints function. Experience interpreting policies, procedures and regulations. What's on Offer 12.71 per hour. Hybrid working. Monday-Friday, 9:00am-5:00pm. Immediate opportunity with a respected national organisation. Friendly and supportive team environment. Valuable experience within a professional complaints handling function. If you're an experienced Complaints Handler, Customer Resolution Advisor, Complaints Investigator, Case Handler, Customer Relations Advisor or Customer Complaints Officer looking for your next opportunity, we'd love to hear from you. Apply today for an immediate interview.
