Our client, a reputable Housing Association based in Coventry, is seeking an experienced ASB Officer to help create safer neighbourhoods and deliver an effective anti-social behaviour and community safety service across their housing stock on a hybrid working basis. This is a varied role that combines anti-social behaviour case management with wider neighbourhood and tenancy-related responsibilities. You will work closely with residents, internal teams and external partners to resolve issues, support vulnerable customers and contribute to the creation of communities where people are proud to live. Key Responsibilities of an ASB Officer: Manage a caseload of anti-social behaviour, nuisance, neighbour dispute and tenancy breach cases from investigation through to resolution. Investigate complaints, gather evidence, conduct interviews and complete risk assessments. Take appropriate enforcement action, including legal remedies where necessary, to address serious or persistent anti-social behaviour. Liaise with solicitors, prepare legal documentation and attend court hearings where required. Work closely with residents, police, local authorities and partner agencies to resolve community safety concerns and achieve positive outcomes. Conduct home visits, estate inspections and tenancy-related investigations. Support vulnerable residents by working alongside tenancy sustainment and support services to help maintain successful tenancies where appropriate. Contribute to local neighbourhood plans and community safety initiatives. Work collaboratively with internal teams to identify and implement appropriate support measures for residents affected by anti-social behaviour. Maintain accurate case records and ensure cases are managed in line with organisational policies and service standards. Provide advice, guidance and support to residents affected by anti-social behaviour and neighbourhood issues. Essential Requirements: Previous experience managing anti-social behaviour cases within a Housing Association, Local Authority or social housing environment. Knowledge of anti-social behaviour legislation, tenancy enforcement and housing management practices. Experience preparing cases for legal action and working alongside legal representatives. Strong investigation, communication and conflict-resolution skills. Ability to manage a varied caseload independently and work effectively with partner agencies. Experience supporting customers and handling sensitive tenancy-related matters. Full UK driving licence and access to a vehicle, as regular travel across Coventry and surrounding areas is required. Desirable: CIH qualification or equivalent housing-related qualification. This is a hybrid working position based in Coventry; office requirement is 1-2 days a week with flexible working and tenant vists involved in the role. If this ASB Officer role is of interest, please apply or contact (url removed)
Aug 07, 2026
Contractor
Our client, a reputable Housing Association based in Coventry, is seeking an experienced ASB Officer to help create safer neighbourhoods and deliver an effective anti-social behaviour and community safety service across their housing stock on a hybrid working basis. This is a varied role that combines anti-social behaviour case management with wider neighbourhood and tenancy-related responsibilities. You will work closely with residents, internal teams and external partners to resolve issues, support vulnerable customers and contribute to the creation of communities where people are proud to live. Key Responsibilities of an ASB Officer: Manage a caseload of anti-social behaviour, nuisance, neighbour dispute and tenancy breach cases from investigation through to resolution. Investigate complaints, gather evidence, conduct interviews and complete risk assessments. Take appropriate enforcement action, including legal remedies where necessary, to address serious or persistent anti-social behaviour. Liaise with solicitors, prepare legal documentation and attend court hearings where required. Work closely with residents, police, local authorities and partner agencies to resolve community safety concerns and achieve positive outcomes. Conduct home visits, estate inspections and tenancy-related investigations. Support vulnerable residents by working alongside tenancy sustainment and support services to help maintain successful tenancies where appropriate. Contribute to local neighbourhood plans and community safety initiatives. Work collaboratively with internal teams to identify and implement appropriate support measures for residents affected by anti-social behaviour. Maintain accurate case records and ensure cases are managed in line with organisational policies and service standards. Provide advice, guidance and support to residents affected by anti-social behaviour and neighbourhood issues. Essential Requirements: Previous experience managing anti-social behaviour cases within a Housing Association, Local Authority or social housing environment. Knowledge of anti-social behaviour legislation, tenancy enforcement and housing management practices. Experience preparing cases for legal action and working alongside legal representatives. Strong investigation, communication and conflict-resolution skills. Ability to manage a varied caseload independently and work effectively with partner agencies. Experience supporting customers and handling sensitive tenancy-related matters. Full UK driving licence and access to a vehicle, as regular travel across Coventry and surrounding areas is required. Desirable: CIH qualification or equivalent housing-related qualification. This is a hybrid working position based in Coventry; office requirement is 1-2 days a week with flexible working and tenant vists involved in the role. If this ASB Officer role is of interest, please apply or contact (url removed)
An opportunity has arisen for an experienced ASB Officer to join a well-established housing association in Leicester on a temporary basis. This is a hybrid and flexible working role, combining community-based work with remote administrative duties, offering a balanced and supportive working arrangement. You will be supporting their housing management team in delivering effective ASB services across local neighbourhoods and communities. You will play a key role in managing ASB cases, improving tenant satisfaction, and contributing to safer and more sustainable communities across your allocated patch. Key Responsibilities of the ASB Officer: Manage a varied caseload of anti-social behaviour reports from initial complaint through to resolution Conduct estate visits, home visits, interviews, and community-based investigations Gather evidence and build case files to support appropriate case progression and outcomes Work closely with tenants, complainants, and alleged perpetrators to resolve disputes effectively Take proportionate enforcement action where required, including warnings, tenancy enforcement, and legal escalation Provide proactive housing management support across designated neighbourhood areas Maintain accurate and detailed case records using housing management and CRM systems Liaise with key partners including Police, PCSOs, safeguarding teams, and local agencies Support tenancy sustainment by addressing nuisance behaviour and promoting positive engagement Identify safeguarding and risk concerns, making appropriate referrals in line with procedures Complete timely case updates, reports, and administrative tasks between field visits Ideal Candidate: Experienced Housing or ASB Officer with strong frontline case management experience Confident managing complex ASB cases from investigation through to resolution Skilled in evidence gathering, case building, and enforcement processes Comfortable working independently across a community-based patch Strong communication skills with the ability to engage effectively with residents and partner agencies Experience using housing management systems such as Orchard, Microsoft Dynamics, or similar CRM platforms Highly organised with strong prioritisation and time management skills Full UK driving licence and willingness to travel across Leicester and surrounding areas What's on Offer: Full time Mon - Fri Hybrid and flexible working Contract with immediate start Opportunity to gain experience with a reputable housing association If this ASB Officer role is of interest, please apply or contact (url removed)
Aug 07, 2026
Contractor
An opportunity has arisen for an experienced ASB Officer to join a well-established housing association in Leicester on a temporary basis. This is a hybrid and flexible working role, combining community-based work with remote administrative duties, offering a balanced and supportive working arrangement. You will be supporting their housing management team in delivering effective ASB services across local neighbourhoods and communities. You will play a key role in managing ASB cases, improving tenant satisfaction, and contributing to safer and more sustainable communities across your allocated patch. Key Responsibilities of the ASB Officer: Manage a varied caseload of anti-social behaviour reports from initial complaint through to resolution Conduct estate visits, home visits, interviews, and community-based investigations Gather evidence and build case files to support appropriate case progression and outcomes Work closely with tenants, complainants, and alleged perpetrators to resolve disputes effectively Take proportionate enforcement action where required, including warnings, tenancy enforcement, and legal escalation Provide proactive housing management support across designated neighbourhood areas Maintain accurate and detailed case records using housing management and CRM systems Liaise with key partners including Police, PCSOs, safeguarding teams, and local agencies Support tenancy sustainment by addressing nuisance behaviour and promoting positive engagement Identify safeguarding and risk concerns, making appropriate referrals in line with procedures Complete timely case updates, reports, and administrative tasks between field visits Ideal Candidate: Experienced Housing or ASB Officer with strong frontline case management experience Confident managing complex ASB cases from investigation through to resolution Skilled in evidence gathering, case building, and enforcement processes Comfortable working independently across a community-based patch Strong communication skills with the ability to engage effectively with residents and partner agencies Experience using housing management systems such as Orchard, Microsoft Dynamics, or similar CRM platforms Highly organised with strong prioritisation and time management skills Full UK driving licence and willingness to travel across Leicester and surrounding areas What's on Offer: Full time Mon - Fri Hybrid and flexible working Contract with immediate start Opportunity to gain experience with a reputable housing association If this ASB Officer role is of interest, please apply or contact (url removed)
Dispute Resolution Officer Housing Hub - Economy Directorate Min. 6-Month Duration £30.61 per hour (Umbrella) Full time, Monday-Friday (2 days per week on site) A leading local authority is seeking a highly capable Dispute Resolution Officer to join its Housing Hub. You will deliver a high-quality complaints and enquiries service, with a strong emphasis on Stage 2 complaint handling, ensuring fair, timely, and transparent resolutions for residents. You will play a key role in improving services through effective case management, robust investigations, and learning from complaints to prevent escalation and strengthen resident confidence in the authority's services. The Role You will manage a varied caseload of complaints, enquiries, and Ombudsman cases from end to end, ensuring compliance with the Housing Ombudsman Complaint Handling Code and internal policies. Key responsibilities include: Responding to all enquiries and complaints, ensuring they are processed and resolved in a timely, fair, and transparent manner Managing end-to-end case handling from receipt through to resolution, with a strong focus on Stage 2 complaints Applying relevant policies, regulatory standards, and best practice when making decisions Investigating and responding to complex and multi-service complaints, including specialist investigations Meeting with residents (including home visits where required) to support resolution Drafting clear, accurate, and evidence-based complaint and enquiry responses Ensuring a robust and consistent approach is taken and that all issues raised are fully addressed Challenging managers and services where standards are not met Coordinating and monitoring responses to Member enquiries to ensure effective handling Supporting the team in responding to Housing Ombudsman requests and determinations Ensuring all complaints are handled in line with the Housing Ombudsman's Complaint Handling Code Meeting KPIs / SLAs for timeliness, quality, and accuracy Maintaining high-quality documentation and audit trails on relevant systems Managing workload effectively in a fast-paced, high-volume environment Monitoring follow-up actions to ensure completion within agreed timescales and customer satisfaction Building effective relationships with residents and stakeholders, keeping them informed throughout Proactively chasing overdue complaint or enquiry responses Identifying trends, root causes, and risks across cases and contributing to lessons learned and service improvement Working with managers to identify training, procedural, and policy issues and contributing to policy, practice, and service planning About You You will be an experienced complaints or dispute resolution professional, ideally from a housing, local authority, or social housing background. You will bring: Experience of working with residents to resolve complaints or disputes with their landlord Experience of dealing with a diverse community client base and developing successful strategies for dispute resolution Strong problem-solving skills and a solutions-focused approach Proven ability to organise your own workload and manage a large caseload with conflicting priorities Confidence to exercise independent judgement, including on escalation decisions or complex/high-risk cases Experience in setting up and maintaining accurate records, including databases and spreadsheets Excellent verbal and written communication skills, with the ability to present information clearly and accurately Ability to persuade, negotiate, and influence stakeholders to achieve fair outcomes Strong attention to detail and commitment to high-quality, evidence-based decision making Commitment to continuing personal development and keeping up to date with best practice and regulatory requirements About the Local Authority This local authority is committed to delivering high-quality, resident-focused services and is driven by continuous improvement and learning from feedback. It promotes agile and flexible working and has a strong commitment to equality, diversity, and inclusion. The authority is also committed to playing its part in tackling the climate and ecological emergency, ensuring decision-making and day-to-day choices support a low-carbon, sustainable future. As a disability confident employer, the local authority welcomes applications from all sections of the community and guarantees an interview to disabled applicants who meet the minimum criteria for the role. If you would like a confidential conversation about the role, please contact Imran Makda at Red Personnel Dispute Resolution Officer; Complaints Officer; Housing Complaints; Stage 2 Complaints; Housing Ombudsman; Local Authority; Council; Social Housing; Resident Services; Complaint Handling; Case Management; Complex Complaints; Ombudsman Cases; Investigation Officer; Housing Officer; Customer Resolution; Public Sector; Temporary Contract; Hybrid Working; PO2; Housing Disputes; London
Aug 06, 2026
Full time
Dispute Resolution Officer Housing Hub - Economy Directorate Min. 6-Month Duration £30.61 per hour (Umbrella) Full time, Monday-Friday (2 days per week on site) A leading local authority is seeking a highly capable Dispute Resolution Officer to join its Housing Hub. You will deliver a high-quality complaints and enquiries service, with a strong emphasis on Stage 2 complaint handling, ensuring fair, timely, and transparent resolutions for residents. You will play a key role in improving services through effective case management, robust investigations, and learning from complaints to prevent escalation and strengthen resident confidence in the authority's services. The Role You will manage a varied caseload of complaints, enquiries, and Ombudsman cases from end to end, ensuring compliance with the Housing Ombudsman Complaint Handling Code and internal policies. Key responsibilities include: Responding to all enquiries and complaints, ensuring they are processed and resolved in a timely, fair, and transparent manner Managing end-to-end case handling from receipt through to resolution, with a strong focus on Stage 2 complaints Applying relevant policies, regulatory standards, and best practice when making decisions Investigating and responding to complex and multi-service complaints, including specialist investigations Meeting with residents (including home visits where required) to support resolution Drafting clear, accurate, and evidence-based complaint and enquiry responses Ensuring a robust and consistent approach is taken and that all issues raised are fully addressed Challenging managers and services where standards are not met Coordinating and monitoring responses to Member enquiries to ensure effective handling Supporting the team in responding to Housing Ombudsman requests and determinations Ensuring all complaints are handled in line with the Housing Ombudsman's Complaint Handling Code Meeting KPIs / SLAs for timeliness, quality, and accuracy Maintaining high-quality documentation and audit trails on relevant systems Managing workload effectively in a fast-paced, high-volume environment Monitoring follow-up actions to ensure completion within agreed timescales and customer satisfaction Building effective relationships with residents and stakeholders, keeping them informed throughout Proactively chasing overdue complaint or enquiry responses Identifying trends, root causes, and risks across cases and contributing to lessons learned and service improvement Working with managers to identify training, procedural, and policy issues and contributing to policy, practice, and service planning About You You will be an experienced complaints or dispute resolution professional, ideally from a housing, local authority, or social housing background. You will bring: Experience of working with residents to resolve complaints or disputes with their landlord Experience of dealing with a diverse community client base and developing successful strategies for dispute resolution Strong problem-solving skills and a solutions-focused approach Proven ability to organise your own workload and manage a large caseload with conflicting priorities Confidence to exercise independent judgement, including on escalation decisions or complex/high-risk cases Experience in setting up and maintaining accurate records, including databases and spreadsheets Excellent verbal and written communication skills, with the ability to present information clearly and accurately Ability to persuade, negotiate, and influence stakeholders to achieve fair outcomes Strong attention to detail and commitment to high-quality, evidence-based decision making Commitment to continuing personal development and keeping up to date with best practice and regulatory requirements About the Local Authority This local authority is committed to delivering high-quality, resident-focused services and is driven by continuous improvement and learning from feedback. It promotes agile and flexible working and has a strong commitment to equality, diversity, and inclusion. The authority is also committed to playing its part in tackling the climate and ecological emergency, ensuring decision-making and day-to-day choices support a low-carbon, sustainable future. As a disability confident employer, the local authority welcomes applications from all sections of the community and guarantees an interview to disabled applicants who meet the minimum criteria for the role. If you would like a confidential conversation about the role, please contact Imran Makda at Red Personnel Dispute Resolution Officer; Complaints Officer; Housing Complaints; Stage 2 Complaints; Housing Ombudsman; Local Authority; Council; Social Housing; Resident Services; Complaint Handling; Case Management; Complex Complaints; Ombudsman Cases; Investigation Officer; Housing Officer; Customer Resolution; Public Sector; Temporary Contract; Hybrid Working; PO2; Housing Disputes; London
We are recruiting on behalf of a well-established Housing Association in the West Midlands for an experienced Housing Officer to join their team on a 12-month fixed-term contract . This is an excellent opportunity to make a real difference by supporting residents, managing neighbourhoods, and helping create safe, sustainable communities. This hybrid role offers the flexibility of working from home, the office, and across your designated housing patch , giving you variety while ensuring you remain visible and accessible to residents. Key Responsibilities Of A Housing Officer: Managing a designated portfolio of tenancies and delivering a high-quality housing management service. Investigating and managing anti-social behaviour (ASB) cases from initial report through to resolution, ensuring accurate case management and timely action. Working closely with residents, local authorities, the police, and other partner agencies to tackle ASB and improve community safety. Taking appropriate enforcement action where required, including preparing documentation and supporting legal proceedings where necessary. Carrying out tenancy visits, estate inspections, and property audits. Managing tenancy breaches, neighbourhood disputes, and tenancy sustainment cases. Identifying safeguarding concerns and supporting vulnerable residents through referrals and partnership working. Supporting residents to sustain their tenancies while balancing customer service with effective tenancy enforcement. Assisting with tenancy sign-ups, mutual exchanges, successions, and ending tenancies. Maintaining accurate records and ensuring compliance with housing legislation, policies, and regulatory requirements. About You: Previous experience as a Housing Officer, Neighbourhood Officer, Tenancy Officer, or in a similar housing management role. Significant experience managing anti-social behaviour (ASB) cases, including investigations, evidence gathering, partnership working, and enforcement action. A sound understanding of housing legislation, tenancy management, and safeguarding responsibilities. Excellent communication, negotiation, and conflict resolution skills. The confidence to make balanced decisions while delivering excellent customer service. Strong organisational skills with the ability to manage a varied caseload. Good IT skills and experience maintaining accurate housing management records. A full UK driving licence and access to a vehicle (or the ability to travel regularly across the housing patch). In return, our client offers an excellent package including: Competitive salary of 39.8k per annum 12-month fixed-term contract Hybrid working with a mix of home, office, and patch-based working Learning and development opportunities Career progression opportunities Flexible working arrangements Mileage reimbursement for business travel A supportive, collaborative team environment where your contribution is valued If this Housing Officer role is of interest please apply or contact (url removed)
Aug 05, 2026
Full time
We are recruiting on behalf of a well-established Housing Association in the West Midlands for an experienced Housing Officer to join their team on a 12-month fixed-term contract . This is an excellent opportunity to make a real difference by supporting residents, managing neighbourhoods, and helping create safe, sustainable communities. This hybrid role offers the flexibility of working from home, the office, and across your designated housing patch , giving you variety while ensuring you remain visible and accessible to residents. Key Responsibilities Of A Housing Officer: Managing a designated portfolio of tenancies and delivering a high-quality housing management service. Investigating and managing anti-social behaviour (ASB) cases from initial report through to resolution, ensuring accurate case management and timely action. Working closely with residents, local authorities, the police, and other partner agencies to tackle ASB and improve community safety. Taking appropriate enforcement action where required, including preparing documentation and supporting legal proceedings where necessary. Carrying out tenancy visits, estate inspections, and property audits. Managing tenancy breaches, neighbourhood disputes, and tenancy sustainment cases. Identifying safeguarding concerns and supporting vulnerable residents through referrals and partnership working. Supporting residents to sustain their tenancies while balancing customer service with effective tenancy enforcement. Assisting with tenancy sign-ups, mutual exchanges, successions, and ending tenancies. Maintaining accurate records and ensuring compliance with housing legislation, policies, and regulatory requirements. About You: Previous experience as a Housing Officer, Neighbourhood Officer, Tenancy Officer, or in a similar housing management role. Significant experience managing anti-social behaviour (ASB) cases, including investigations, evidence gathering, partnership working, and enforcement action. A sound understanding of housing legislation, tenancy management, and safeguarding responsibilities. Excellent communication, negotiation, and conflict resolution skills. The confidence to make balanced decisions while delivering excellent customer service. Strong organisational skills with the ability to manage a varied caseload. Good IT skills and experience maintaining accurate housing management records. A full UK driving licence and access to a vehicle (or the ability to travel regularly across the housing patch). In return, our client offers an excellent package including: Competitive salary of 39.8k per annum 12-month fixed-term contract Hybrid working with a mix of home, office, and patch-based working Learning and development opportunities Career progression opportunities Flexible working arrangements Mileage reimbursement for business travel A supportive, collaborative team environment where your contribution is valued If this Housing Officer role is of interest please apply or contact (url removed)
Are you an experienced complaints professional with a passion for delivering outstanding customer service and driving service improvements? This permanent Complaints Resolution Officer opportunity offers the chance to take ownership of a varied dispute caseload, work closely with tenants and operational teams, and ensure compliance with the Housing Ombudsman's Complaint Handling Code within a customer-focused housing organisation. Offering 31,000- 36,000 and flexible working, this is an excellent opportunity for someone with housing complaints, casework or customer service experience who enjoys investigating complex issues, influencing positive outcomes and promoting learning from customer feedback. This Complaints Resolution Officer role offers the following benefits: A permanent role within a supportive and collaborative team 25 days annual leave, plus bank holidays A great pension scheme with employer contributions Working from home opportunities The opportunity to make a genuine impact on customer experience and service improvement In this position, you will be: Managing a varied caseload of complaints from initial investigation through to resolution Acting as the main point of contact for tenants throughout the process Ensuring investigations are handled in line with the Housing Ombudsman's Complaint Handling Code and organisational policies Investigating service failures, gathering evidence and making fair, evidence-based decisions Drafting clear, professional and customer-focused responses Working collaboratively with internal teams to agree resolutions, remedies and customer outcomes Processing and coordinating compensation payments where appropriate Maintaining accurate case records, notes and customer feedback data Monitoring trends and identifying opportunities for service improvement I'd love to speak to someone who has: Experience handling Stage 1 and 2 complaints, customer feedback or complex casework or customer enquiries within a customer-facing environment Knowledge of the Housing Ombudsman's Complaints Handling Code or a similar framework An understanding of housing management, repairs, tenancy services or resident engagement Strong investigation and problem-solving skills with the ability to make balanced decisions Excellent written communication skills and experience drafting professional correspondence Experience dealing with sensitive or challenging situations with empathy and professionalism Strong organisational skills with the ability to manage multiple priorities and deadlines This permanent Complaints Resolution Officer position is ideal for someone looking to join a customer-focused housing organisation where they can take ownership of complaints, influence service improvements and play a key role in delivering positive outcomes for residents. If you are interested in this Complaints Resolution Officer role, apply online now or contact Charlotte Sutton at (url removed) for more information.
Aug 05, 2026
Full time
Are you an experienced complaints professional with a passion for delivering outstanding customer service and driving service improvements? This permanent Complaints Resolution Officer opportunity offers the chance to take ownership of a varied dispute caseload, work closely with tenants and operational teams, and ensure compliance with the Housing Ombudsman's Complaint Handling Code within a customer-focused housing organisation. Offering 31,000- 36,000 and flexible working, this is an excellent opportunity for someone with housing complaints, casework or customer service experience who enjoys investigating complex issues, influencing positive outcomes and promoting learning from customer feedback. This Complaints Resolution Officer role offers the following benefits: A permanent role within a supportive and collaborative team 25 days annual leave, plus bank holidays A great pension scheme with employer contributions Working from home opportunities The opportunity to make a genuine impact on customer experience and service improvement In this position, you will be: Managing a varied caseload of complaints from initial investigation through to resolution Acting as the main point of contact for tenants throughout the process Ensuring investigations are handled in line with the Housing Ombudsman's Complaint Handling Code and organisational policies Investigating service failures, gathering evidence and making fair, evidence-based decisions Drafting clear, professional and customer-focused responses Working collaboratively with internal teams to agree resolutions, remedies and customer outcomes Processing and coordinating compensation payments where appropriate Maintaining accurate case records, notes and customer feedback data Monitoring trends and identifying opportunities for service improvement I'd love to speak to someone who has: Experience handling Stage 1 and 2 complaints, customer feedback or complex casework or customer enquiries within a customer-facing environment Knowledge of the Housing Ombudsman's Complaints Handling Code or a similar framework An understanding of housing management, repairs, tenancy services or resident engagement Strong investigation and problem-solving skills with the ability to make balanced decisions Excellent written communication skills and experience drafting professional correspondence Experience dealing with sensitive or challenging situations with empathy and professionalism Strong organisational skills with the ability to manage multiple priorities and deadlines This permanent Complaints Resolution Officer position is ideal for someone looking to join a customer-focused housing organisation where they can take ownership of complaints, influence service improvements and play a key role in delivering positive outcomes for residents. If you are interested in this Complaints Resolution Officer role, apply online now or contact Charlotte Sutton at (url removed) for more information.
Job Title: Housing Officer Reports to: Housing Manager Location: Office based Job Purpose To provide a high-quality housing management service by managing tenancies, supporting residents, addressing tenancy issues, and ensuring compliance with housing legislation and organisational policies. Key Responsibilities Manage a portfolio of residential properties and tenancies. Conduct tenancy sign-ups, reviews, and audits. Support new and existing tenants to sustain their tenancies. Investigate and resolve reports of anti-social behaviour (ASB), neighbour disputes, and tenancy breaches. Carry out regular estate inspections and identify maintenance or environmental issues. Work closely with repairs teams to ensure properties are maintained to an acceptable standard. Manage rent arrears by monitoring accounts, agreeing repayment plans, and referring cases for legal action where appropriate. Provide advice and signpost tenants to support services for welfare, benefits, employment, and safeguarding. Prepare legal documentation and attend court hearings when required. Ensure compliance with housing legislation, tenancy agreements, health and safety requirements, and safeguarding procedures. Maintain accurate records using housing management systems. Work in partnership with local authorities, police, social services, and community organisations. Respond to customer enquiries and complaints professionally within service standards. Person Specification Essential Qualifications GCSEs (or equivalent) including English and Maths. Relevant housing qualification (desirable), such as a Level 3 or Level 4 housing qualification. Essential Experience At least 2 years experience in housing management Experience dealing with vulnerable customers. Knowledge UK housing legislation and tenancy law. Anti-social behaviour legislation. Safeguarding Skills Excellent communication and interpersonal skills. Strong negotiation and conflict resolution abilities. Effective problem-solving and decision-making. Ability to prioritise a varied workload. IT proficiency, including Microsoft Office and housing management systems. Ability to work independently and as part of a team. Personal Attributes Empathetic and customer-focused. Resilient and confident handling difficult situations. Professional and ethical. Organised and detail-oriented. Adaptable and proactive.
Aug 05, 2026
Full time
Job Title: Housing Officer Reports to: Housing Manager Location: Office based Job Purpose To provide a high-quality housing management service by managing tenancies, supporting residents, addressing tenancy issues, and ensuring compliance with housing legislation and organisational policies. Key Responsibilities Manage a portfolio of residential properties and tenancies. Conduct tenancy sign-ups, reviews, and audits. Support new and existing tenants to sustain their tenancies. Investigate and resolve reports of anti-social behaviour (ASB), neighbour disputes, and tenancy breaches. Carry out regular estate inspections and identify maintenance or environmental issues. Work closely with repairs teams to ensure properties are maintained to an acceptable standard. Manage rent arrears by monitoring accounts, agreeing repayment plans, and referring cases for legal action where appropriate. Provide advice and signpost tenants to support services for welfare, benefits, employment, and safeguarding. Prepare legal documentation and attend court hearings when required. Ensure compliance with housing legislation, tenancy agreements, health and safety requirements, and safeguarding procedures. Maintain accurate records using housing management systems. Work in partnership with local authorities, police, social services, and community organisations. Respond to customer enquiries and complaints professionally within service standards. Person Specification Essential Qualifications GCSEs (or equivalent) including English and Maths. Relevant housing qualification (desirable), such as a Level 3 or Level 4 housing qualification. Essential Experience At least 2 years experience in housing management Experience dealing with vulnerable customers. Knowledge UK housing legislation and tenancy law. Anti-social behaviour legislation. Safeguarding Skills Excellent communication and interpersonal skills. Strong negotiation and conflict resolution abilities. Effective problem-solving and decision-making. Ability to prioritise a varied workload. IT proficiency, including Microsoft Office and housing management systems. Ability to work independently and as part of a team. Personal Attributes Empathetic and customer-focused. Resilient and confident handling difficult situations. Professional and ethical. Organised and detail-oriented. Adaptable and proactive.
Neighbourhood Officer Hertfordshire and surrounding areas £37,705.32 plus benefits Permanent, Full Time 37 hours per week (Monday - Friday) As a Neighbourhood Officer at Thrive Homes, you will be the key link between the organisation and our customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations. The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes. Success in this role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds. Other Responsibilities: Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder. Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences. Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral. Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits. Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact. Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention. You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager. occasional weekend and evening meetings and out of hours support. Requirements: Full driving licence and use of vehicle Experience in tenancy management and/or anti-social behaviour Experience working with partner agencies and/or contractors Excellent communication skills and ability to engage with a variety of people Ability to operate and be flexible in a changing environment to respond to emerging priorities Holding a CIH or Housing Management qualification (or equivalent) is desirable Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 20th October 2025 Interviews To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Oct 06, 2025
Full time
Neighbourhood Officer Hertfordshire and surrounding areas £37,705.32 plus benefits Permanent, Full Time 37 hours per week (Monday - Friday) As a Neighbourhood Officer at Thrive Homes, you will be the key link between the organisation and our customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations. The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes. Success in this role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds. Other Responsibilities: Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder. Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences. Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral. Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits. Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact. Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention. You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager. occasional weekend and evening meetings and out of hours support. Requirements: Full driving licence and use of vehicle Experience in tenancy management and/or anti-social behaviour Experience working with partner agencies and/or contractors Excellent communication skills and ability to engage with a variety of people Ability to operate and be flexible in a changing environment to respond to emerging priorities Holding a CIH or Housing Management qualification (or equivalent) is desirable Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 20th October 2025 Interviews To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
