17 jobs found

Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus within the Swimming Pool will cover accommodation primarily on our intake days on Monday and Friday and will work in our Splash Waterworld for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Supervisor Plus - Splash Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Splash pool. The following areas outline the key expectations for this part of the role: Pool Operations Supervise the day-to-day operation of the swimming pool and associated leisure facilities. Ensure the pool area operates in line with health, safety and safeguarding procedures. Conduct regular poolside supervision and ensure lifeguarding coverage at all times. Support the delivery of pool activities, sessions and guest experiences. Team Leadership Supervise and support lifeguards and pool team members during shifts. Provide guidance, coaching and on-the-job training. Allocate daily duties and ensure adequate staffing levels. Support recruitment, onboarding and performance management where required. Health & Safety Ensure compliance with relevant safety legislation and industry standards (e.g., pool safety operating procedures). Carry out routine safety checks of the pool, plant room and surrounding areas. Respond to emergencies and incidents in line with emergency action plans. Maintain accurate records including pool tests, safety checks and incident reports. Guest Experience Deliver a friendly and welcoming environment for guests. Support guests with queries and ensure safe use of facilities. Deal professionally with guest feedback or concerns. Promote a positive, family-friendly atmosphere. Splash Standards Maintain high standards of cleanliness and presentation throughout the pool area. Ensure equipment is safe, maintained and stored correctly. Work closely with maintenance teams regarding any technical or facility issues. Key Responsibilities Audits completed in accommodation & other departments Team training compliance across departments Health, Safety & Compliance Audits Guest NPS & Feedback Improved ENPS Retail Spend - responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver Right People, Right Place, Right Time in all key areas About You Excellent leadership skills with the ability to coach and support team in delivering key objectives Strong attention to detail to be able to support with all audit/ observation-based activity. Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives. Experience in working with multi skilled team to support other areas of the business based on guest demand. Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance. Coaching team. Delivering team training. Setting standards and role modelling this behaviour. Excellent ability to communicate effectively at all levels. Able to manage multiple priorities and can adapt quickly to changing requirements. Splash NPQL or Equivalent Qualification Previous experience in a swimming pool environment Strong knowledge of pool safety About Butlin's Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!

Description A brand-new role. A brand-new challenge. This is a genuinely new position at Butlin's - and a rare chance to shape it from day one. As Supervisor Plus, you'll be the go-to person for your team, the driving force behind great standards, and the difference between a good guest day and an unforgettable one. You'll be hands-on, visible, and trusted to make things happen - coaching your team in the moment, solving problems on the spot, and making sure every guest gets the Butlin's experience they came for. Reporting to: Manager Core base: Accommodation (Mondays and Fridays, our busiest changeover days) Plus: Flexible time across departments the rest of the week, wherever the action needs you most What You'll Be Doing What you'll be doing Leading from the front - keeping your team focused, motivated, and in the right place at the right time Coaching the team to hit key targets, from add-on sales to guest experience scores Owning CAFF audits in accommodation, and relevant audits in whichever department you're supporting Making sure guests always find what they need, when they need it Keeping an eye on NPS and guest feedback, and turning it into real action Championing the Butlin's Values and Leadership Behaviours every day Being the voice that connects Manager plans to team delivery - clearly, consistently, brilliantly Building strong relationships across your resort, other resorts, and central support teams Supporting your people through their whole journey with us - onboarding, development, PDPs, and more Turning every audit and observation into practical, visible improvement Choose your specialism Alongside your Accommodation focus, you'll bring your energy to one of these exciting areas: ️ Supervisor Plus - Buffets Be the face of a warm, welcoming dining experience. You'll champion food safety, keep the bays looking abundant and appealing, work closely with the kitchen on quality and timing, and coach your team to deliver five-star hospitality on every shift. Supervisor Plus - Bars & Shops Bring the energy to our bars and retail spaces. You'll coach the team on sales and service, keep queues moving with sharp, dynamic deployment, nail stock control, and help every venue run exactly to brand standard - while having fun doing it. Supervisor Plus - Restaurants & QSRs Set the tone for a brilliant dining experience from the moment guests sit down. You'll drive upselling on starters, desserts, and drinks, coach confident, natural guest conversations, and make sure every checkback leaves guests feeling looked after. Supervisor Plus - Splash Take the lead in one of our most safety-critical, high-energy environments. You'll bring poolside expertise and a genuine passion for the water, keeping standards high and guests safe while your team delivers a brilliant splash experience. About You About you You're a natural leader who's just as comfortable coaching a team through a busy shift as you are chatting confidently with a guest. You lead by example, you notice the details others miss, and you know how to turn feedback - good or bad - into real improvement. You'll bring: Leadership that gets results - you know how to coach, support, and get the best out of a team, with demonstrable experience in managing performance, coaching, delivering training, and setting the standard through your own behaviour A sharp eye for detail - confident supporting audits and observation-based checks, and turning what you find into action Genuine guest-facing experience - comfortable handling a wide range of guest queries, and confident stepping in when a complaint needs a calm, professional resolution A commercial mindset - a track record of driving sales through promotions, upselling, or new initiatives that support the wider team's objectives Why this role? A brand-new opportunity - help define what great looks like in this role Variety, every week - no two days the same, across accommodation and your chosen specialism Real influence - your coaching and decisions directly shape the guest experience Room to grow - develop your leadership skills across multiple departments and disciplines Flexibility and range - experience working across a multi-skilled team, moving to where guest demand needs you most Brilliant communication - able to connect with people at every level, from your team to senior managers to guests Adaptability under pressure - comfortable juggling multiple priorities and quick to adjust when things change If you're going for Splash , you'll also bring: An NPQL (National Pool Qualification for Lifeguards) or equivalent qualification Previous experience working in a swimming pool environment Strong knowledge of pool safety About Butlin's Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!

Our client is one of the UK's largest and leading Leisure/Sports Centre operators. They are currently looking to recruit a Duty Manager at one of their leading sites, based in Swanley. The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team We need a Duty Manager who will: - Ideally have experience working in aquatics, especially, swimming lessons at a supervisory or management level - Be able to lead and motivate a diverse team fully embracing our company values - Be focused on high customer service standards - Have excellent verbal, written and IT communication skills - Create an environment where colleagues can achieve their full potential - Have to manage cost control and drive income in all areas of the business - Demonstrate exceptional time management and deadline compliance Please note the successful candidate will need to achieve their National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications within a set timescale, if not already qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting

Diss Swim Centre has been part of the community of Diss for a long time and continues to offer a great customer experience. We are looking to welcome a Team Leader to our friendly and highly successful team. Every day at Diss Swim Centre is different and with a rolling shift pattern you will always be working with different people, activites and responsiblities to keep you motivated. The role will involve opening and closing the building, leading the team through the shift, supervising the pool and other activities, ensuring the safety of all users by taking preventative measures and action as necessary. It will also involve providing operational support as and when needed to facilitate the smooth running of the centre, including cleaning, setting up for activity bookings, centre tours and reception duties. You will also be involved in assisting swim teachers with lessons as required, stock checks, health and safety checks, and will be required to provide necessary first aid when necessary. The role provides regular training to maintain skills and expertise and attain and maintain validation of competence. This role is perfect for someone looking to develop their leadership skills and progress into a future Management role. Dealing with the public is the key element of this role, always ensuring that great customer service is provided. About You With a keen interest in leisure, the successful candidate will have the ability to inspire, motivate and encourage people through social activity. You will have great communication, teamwork and customer service skills, and have an understanding of safeguarding requirements. Previous experience in a leisure centre, together with experience of providing great customer service would be ideal. An RLSS NPLQ (National Pool Lifeguard) and a First Aid Qualification are mandatory for this position. A PPO (Pool Plant Operator) qualification is also desirable but for the right candidate we can support this. You will need to be able to work a combination of early, day and late shifts on a rota basis over a seven-day period to accommodate the centre's opening hours. Band B Salary will rise from April 26 in line with agreed National Pay Award, Closing Date: 06/08/26 Interview Date: 14/08/26 Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.

Are you a confident swimmer who loves being part of a team and making a difference? Were on the lookout for a fun, enthusiastic, and reliable Lifeguard to dive into a full-time, permanent role at our brilliant Aspire Leisure Centre. Whether you're fully qualified or just have a passion for the pool, we want to hear from you! Ideally, youll already hold your National Pool Lifeguard Qualification (NP click apply for full job details

Our client is one of the UK's largest and leading Leisure/Sports Centre operators. They are currently looking to recruit a Duty Manager at one of their leading sites, based in Swanley, Kent. The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team We need a Duty Manager who will: - Ideally have experience working in aquatics, especially, swimming lessons at a supervisory or management level - Be able to lead and motivate a diverse team fully embracing our company values - Be focused on high customer service standards - Have excellent verbal, written and IT communication skills - Create an environment where colleagues can achieve their full potential - Have to manage cost control and drive income in all areas of the business - Demonstrate exceptional time management and deadline compliance Please note the successful candidate will need to achieve their National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications within a set timescale, if not already qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting

Senior Lifeguard Epping Salary: circa £28,000 per annum Are you an experienced Lifeguard ready to take the next step in your career? Were recruiting on behalf of our client for a Senior Lifeguard to join a busy and well-established leisure centre in the Epping area. This is a fantastic opportunity for someone with strong lifeguarding experience who enjoys supporting a team, maintaining high safety click apply for full job details

NPLQ Lifeguard - North Wales Join our team at Hafan y M r holiday park in scenic North Wales next to the beach with views of the mountains. Pwllheli, Gwynedd, North Wales LL53 6HX GBR Job Details Position: Lifeguard Type: Full-Time / Part-Time / Seasonal Pay Rates: 12.21 per hour Join our One Great Team here at Haven as a Lifeguard , where you'll make waves creating a safe and fun-filled swimming experience for our guests! Ready to make a splash with an awesome new role? We're on the lookout for vigilant, responsible and certified Lifeguards to join our team! In this role, you'll be responsible for safeguarding swimmers, ensuring they have a safe and enjoyable time in the water. If you have sharp observation skills, the ability to respond swiftly to emergencies, and a friendly, approachable attitude, this role is perfect for you. Key Responsibilities - Monitor swimming areas to prevent accidents and ensure the safety of all. - Respond promptly and effectively to emergencies, providing first aid and rescue as needed. - Enforce facility rules and regulations to promote a safe and enjoyable environment. - Conduct regular safety inspections of pool equipment and facilities. - Maintain cleanliness and organisation of the pool area. - Provide excellent customer service and assist guests with inquiries and concerns. Requirements - Current NPLQ certification (National Pool Lifeguard Qualification). - Proficient in swimming. - Excellent observation and decision-making skills. - Ability to maintain focus and act quickly in emergency situations. - Friendly and approachable attitude with good communication skills. - Availability to work flexible hours, including weekends and holidays. This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work. What We Offer - Attractive pay with overtime opportunities. - An inclusive, supportive work environment. - Comprehensive training and ongoing support. - Career development opportunities, including fully funded qualifications. - Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more! How to Apply To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test. If you require any assistance or reasonable adjustments during the application process, please contact us at: Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.

4Leisure Recruitment are currently recruiting for exciting lifeguard jobs in Oxford! This position is ideal for all Lifeguards around the Oxford area who are interested in flexible shift work or full time employment to meet the needs of their current lifestyle and responsibilities. As a lifeguard you will need to be responsible, demonstrate great customer service and keep members safe within a 35- click apply for full job details

Team Trilogy Rewards & Benefits Duty Manager Salary - £26,745 Closing Date Ongoing Trilogy Active are recruiting a Full Time Duty Manager to work as part of our already enthusiastic, hardworking, and friendly team at Trilogy Active. You will be responsible for the daily supervision of the site, programme of activities, staffing rota s, orders, maintaining the required standards of health & safety, cleaning & security. You will need to hold a current National Pool Lifeguard Qualification (or be able to achieve) and ideally a Pool Plant Operators Qualification, both qualifications can be obtained in-house. Trilogy Active are committed to supporting the holistic wellbeing of our team members. Wellbeing is embedded within our culture and team members are supported by a range wellbeing rewards and benefits. Free Supergold health, wellbeing, and fitness membership worth £350+ per annum. Includes five gyms, four pools, two health suites, cinema, off peaks racket sports. Discounted Family Supergold membership saving over £150 per person per year Discounted Junior memberships saving over £150 per child per year 24/7 Welfare counselling and support for challenging times Free access to My Mind Pal app, helping people to reduce stress levels and enjoy life more Generous annual leave plus discretionary birthday off Holiday Flex - add up to ten extra days annual leave a year via salary sacrifice Additional leave added for each quarter worked without any sickness taken Workplace Bikes offering discounted bikes paid via your salary Health Cash Plan claim cash towards your healthcare costs Wider Wallet Benefits Hub offers discounts on retail, holidays, meals and more Range of discounts with local businesses including the Saints, NTFC, sports injury and rehab clinic Ongoing CPD Free parking at all Trilogy sites Following submission of your CV and supporting letter, you will only be contacted if you are shortlisted for an interview. Trilogy Culture The purpose of every team member at Trilogy Active is to work together in a positive, creative fashion as one team to deliver the core values and company strategy. To adopt the behaviours and company culture to promote, encourage and achieve excellence as a Wellbeing organisation to improve the lives of people in our community. One Trilogy Team - Working together, respect, open & honest, positive communication Encourage Creativity Support innovation, try new ideas, adopt change Be Constructive Adopt a positive, can-do anything is mindset Deliver Excellence Provide the Customer experience you want to receive Promote Wellbeing Self-care, support others, be active, work/life balance Embrace Diversity Champion Equality, Diversity & Inclusion Our organisation is committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff to share this commitment. Any offer of employment is subject to satisfactory completion of pre-employment vetting checks, including DBS and references. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that group, i.e. adults at risk, children, or both.

Job Role: Head of Activities Location: North West Salary: Up to £48,000 per annum - accommodation provided Are you passionate about creating unforgettable holiday experiences? Do you thrive in a dynamic environment where safety and entertainment go hand in hand? If so, we have the perfect opportunity for you! Position Overview: As the Head of Activities at this renowned UK holiday destination based in the North West, you will be responsible for overseeing all aspects of leisure and activities. From swimming pools to amusements, your role will encompass ensuring the highest standards of health and safety while delivering exceptional guest experiences. Key Responsibilities: Develop and implement a comprehensive activities program catering to guests of all ages and interests. Maintain strict adherence to health and safety regulations, conducting regular inspections and risk assessments. Manage a diverse team of activity coordinators, lifeguards, entertainers, retail and support staff, fostering a positive and productive work environment. Manage multiple revenue streams Collaborate with other departments to coordinate schedules, resources, and promotional activities. Monitor performance metrics and guest feedback to continuously enhance the quality and variety of our offerings. Demonstrate strong commercial awareness, identifying opportunities to maximise revenue and drive profitability. Qualifications and Requirements: Proven experience in a multi-faceted leadership role within the hospitality, leisure, or retail industry. A thorough understanding of health and safety protocols. Exceptional organisational and communication skills, with the ability to multitask and prioritise effectively. Demonstrated ability to lead and motivate teams to deliver outstanding results. Commercial acumen and a track record of driving revenue growth through strategic planning and execution.