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The Technical Manager will lead and manage the Technical and Quality Assurance team and will be responsible for all day-to-day technical operations for the Wrexham based FMCG manufacturing facility. Client Details Our client is a leading UK food manufacturer operating multiple production sites and supplying a diverse range of chilled food products to major retailers and foodservice customers nationwide. Producing millions of products each week, the business has built a strong reputation for quality, innovation and operational excellence, supported by significant ongoing investment in its people, facilities and processes. The Wrexham operation is a large-scale manufacturing facility supplying some of the UK's best-known retail brands. The site plays a key role within the wider group and offers an exciting environment for ambitious food industry professionals. Description Reporting to the Head of Technical, the Technical Manager will be responsible for leading all technical and quality assurance activities across the manufacturing site. This position is accountable for maintaining world-class food safety, quality and compliance standards while driving continuous improvement initiatives and developing a high-performing quality function. Key responsibilities include: Leading and developing the site's Food Safety Management System and HACCP programme. Acting as HACCP Team Leader and ensuring compliance with all relevant food safety, quality and legal requirements. Managing customer relationships on technical matters and representing the business at customer KPI meetings. Leading preparation for customer, retailer and third-party audits, acting as the primary audit contact. Ensuring compliance with BRC standards and retailer codes of practice. Overseeing quality assurance and validation teams, setting objectives and performance measures. Investigating food safety incidents, complaints and microbiological issues, implementing effective corrective actions. Working closely with Production, NPD and Process Development teams to ensure products meet customer and regulatory requirements. Supporting continuous improvement programmes and the ongoing development of site systems and processes. Driving a proactive food safety culture across all areas of the operation. Profile The Technical Manager opportunity will suit an experienced technical professional who thrives in a fast-moving food manufacturing environment and enjoys leading teams, engaging with customers and driving standards across a complex operation. Key requirements include: Proven experience within a technical or quality leadership role in food manufacturing. Strong knowledge of HACCP, BRC standards, food legislation and retailer requirements. Previous experience managing and developing teams. The ability to influence stakeholders across all levels of the business. Strong audit management experience, including customer and third-party audits. Excellent communication, decision-making and problem-solving skills. Experience within chilled foods or ready meals manufacturing would be highly advantageous. A hands-on leadership style with the ability to work effectively in a fast-paced, customer-focused environment. Degree qualified (or equivalent) in a food-related discipline (advantageous) HACCP level 4 Job Offer Salary of 55,000- 65,000 DOE Opportunity to join a market-leading food manufacturing business at a strategically important site. A highly visible leadership role with significant influence across technical and quality functions. The chance to lead and develop established quality and technical teams. Exposure to major UK retail customers and complex manufacturing operations. A business committed to continuous improvement, innovation and investment.

Technical Manager Location: Kent Permanent Position Lead Quality. Drive Excellence. Shape the Future. Are you an experienced Technical Manager looking for an opportunity to make a genuine impact within a fast-paced food manufacturing environment? We are seeking a passionate and proactive Technical Manager to join a successful and growing food business. This is a pivotal leadership role, responsible for ensuring the highest standards of food safety, quality, legality, and compliance while driving a culture of continuous improvement across the site. Reporting directly to the Head of Technical, you'll be the technical lead on site, managing a dedicated team and acting as the key point of escalation for all technical matters. You'll play a crucial role in maintaining customer confidence, delivering audit excellence, and supporting operational success. What You'll Be Doing As Technical Manager, you will: Lead and maintain the site's Quality and Food Safety Management Systems. Champion food safety, quality, legality, and compliance throughout the manufacturing process. Lead the HACCP team and ensure robust control measures remain effective and up to date. Take ownership of customer, regulatory, and certification audits, including BRC and retailer visits. Drive site performance through KPI management, trend analysis, root cause investigations, and continuous improvement initiatives. Act as the primary escalation point for technical, food safety, and quality issues. Manage customer complaints, non-conformances, and out-of-specification investigations, ensuring effective corrective and preventative actions. Build strong relationships across Operations, Engineering, Hygiene, NPD, and external stakeholders. Develop, coach, and inspire a team of technical and quality professionals. Support the Head of Technical and provide leadership cover when required. Play a key role in crisis management, risk assessment, and food safety culture programmes. About You We're looking for a driven and knowledgeable technical professional who thrives in a challenging manufacturing environment. You'll ideally have: A qualification to HND level or above in Food Technology or a related discipline. Proven Technical Management experience within food manufacturing. Strong knowledge of HACCP, food safety, quality systems, and food legislation. Experience working with major UK retailers and customer codes of practice. A successful track record of leading BRC, customer, and regulatory audits. Excellent communication and stakeholder management skills. Strong leadership capability with experience managing and developing teams. A hands-on approach with a passion for driving standards and continuous improvement. Experience within chilled food manufacturing or ready meals would be highly advantageous. Why Apply? This is an exciting opportunity to join a business where quality and innovation are at the heart of everything they do. You'll have the chance to influence site strategy, lead major improvement initiatives, and develop your career within a supportive and ambitious environment. If you're a motivated Technical Manager looking for your next challenge, we'd love to hear from you.

Technical Manager (Financial Planning) Location: Liverpool Salary: Negotiable depending on experience Hours: 9:00-5:00 Monday to Thursday, 9:00-3:00 Friday Working Pattern: Full-time Hybrid available after probation Benefits: 10x Death in Service Private Medical Insurance 25 days holiday + bank holidays (calculated in hours for flexibility) Birthday off Cycle to Work scheme 5% pension We are currently working with a well-established and growing financial planning firm seeking an experienced Technical Manager to lead and develop their technical function. This is a key leadership role, responsible for overseeing the delivery of high-quality financial planning support, ensuring compliance, and driving operational efficiency across the technical team. You will play a pivotal part in supporting Financial Planners and Advisers, allowing them to focus on client relationships while you ensure the technical delivery is accurate, compliant, and efficient. Key Responsibilities Lead, manage and develop the Technical Team, overseeing daily workflow and task allocation Act as the first point of contact for technical queries and team support Ensure all technical output meets regulatory and compliance requirements Oversee the preparation of: Financial analysis and cashflow modelling Product research and recommendations Financial plans and suitability reports Manage technical management information (MI) and provide reports to senior leadership Contribute to and improve operational procedures, templates, and processes Support Financial Planners and Advisers with client strategies and technical insight Liaise with providers and third parties to deliver client outcomes Assist with technical projects, client queries, and complaints where required Oversee compliance administration and governance activities Leadership & Team Management Manage and mentor Technical Specialists, Assistants, and Compliance staff Conduct team briefings and ensure effective communication across the function Oversee performance, development, and training within the team About You Strong background within financial planning support / paraplanning Proven experience managing or supervising a technical or paraplanning team Excellent knowledge of financial products, suitability reporting, and compliance requirements Highly organised with strong workflow management skills Confident communicator with the ability to support both internal teams and clients Ability to manage multiple priorities in a fast-paced environment Certification to provide client advice would be beneficial but is not essential. Why Join? Opportunity to step into a senior leadership role Work with a highly professional and supportive team Play a key role in shaping technical operations and processes Competitive salary and benefits package Interested? - For more information or a confidential discussion, please get in touch. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Junior Technical Manager Ready to take the next step in your technical career? Are you working in Technical, QA or Compliance within fresh produce or food manufacturing and looking for your next challenge? This is a fantastic opportunity to join a friendly and supportive business where you'll take ownership of your own product category, working with suppliers and customers to make sure products meet the highest standards of quality, safety and legality. If you're organised, enjoy building relationships and want to develop your technical career, we'd love to hear from you. What you'll be doing No two days are the same! You'll be involved in a variety of technical activities, including: Looking after the technical requirements for your product category. Working closely with suppliers to make sure products meet customer standards. Helping resolve quality issues and supporting improvements. Updating product specifications and technical systems. Monitoring customer complaints and helping identify ways to reduce them. Supporting product trials, benchmarking and customer sample requests. Completing technical reports and customer documentation. Making sure supplier paperwork and due diligence is up to date. Working alongside the commercial, packaging and technical teams on new products and packaging changes. Helping drive continuous improvement across the supply chain. What we're looking for You don't need to tick every box, but we're looking for someone who has: Experience in a Technical, QA, Quality or Compliance role within food manufacturing or fresh produce. A good understanding of food safety and quality standards. Great organisational skills and attention to detail. Confidence communicating with suppliers and colleagues. The ability to manage several tasks at once. A positive attitude and a willingness to learn and develop. Why apply? This is an excellent opportunity for someone looking to move into a Junior Technical Manager role with plenty of support and development. You'll gain exposure to customer-facing technical work, supplier management and product development, giving you the chance to build your experience and progress your career within a successful fresh produce business. If you're ready for the next step, we'd love to hear from you. Apply today or contact Luan Harrison at MorePeople for a confidential chat.

Commercial Accounts & Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Commercial Accounts & Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Commercial Accounts & Operations Manager: Build and maintain strong relationships with commercial clients and key stakeholders. Act as the primary contact for client enquiries, service reviews, complaints and escalations. Identify opportunities to improve client satisfaction, retention and business growth. Manage commercial enquiries from initial enquiry through to quotation and completion. Prepare accurate quotations, proposals and tender documentation. Maintain and develop a healthy sales pipeline, following up opportunities to maximise conversion. Identify opportunities for additional services, maintenance contracts and system upgrades. Coordinate reactive, planned and project work to meet client requirements and service levels. Allocate resources and liaise with engineers, suppliers and subcontractors to ensure efficient delivery. Monitor work progress, resolve delays and ensure effective communication throughout. Manage commercial projects from planning through to completion, ensuring delivery on time and within budget. Coordinate project plans, documentation, variations and client handovers. Work closely with technical teams to deliver effective and compliant solutions. Translate technical information into clear client communications and proposals. Lead, support and develop B2B office staff, promoting high standards of customer service and performance. Allocate workloads, conduct performance reviews and identify training and development needs. Support recruitment, onboarding and team development. Monitor commercial performance, profitability and work in progress. Ensure accurate records, approvals, purchase orders and invoicing documentation are maintained. Support forecasting, reporting and revenue planning. Produce and present performance reports, highlighting trends, risks and improvement opportunities. Drive continuous improvement by enhancing processes, reporting and operational efficiency. Ensure compliance with company procedures, health and safety, quality standards and client requirements. Support audits, risk management and information security requirements. Participate in the out-of-hours rota, coordinating emergency responses and ensuring effective handovers. Requirements of the Commercial Accounts & Operations Manager: Proven managerial, supervisory or team-lead experience in a commercial service delivery environment. Demonstrable experience working for, or closely with, a facilities-management company or facilities-services provider. Strong background in commercial account coordination, sales coordination, client support or business operations within the facilities-services industry. Evidence of seeing projects or complex works through from initial enquiry and scope to delivery, handover and commercial close-out. Practical understanding of HVAC services, building maintenance, facilities management, planned preventative maintenance and Building Management Systems (BMS). Strong negotiation, quotation follow-up and client-relationship skills, with the confidence to discuss value, timescales and commercial terms. Ability to manage competing priorities, multiple clients, operational escalations and strict deadlines without losing ownership of actions. Strong commercial awareness, including an understanding of labour, material and subcontractor costs, margin, WIP and invoice readiness. Excellent written and verbal communication skills, including professional proposals, client updates, meeting notes and escalation responses. Confident use of Microsoft Office, especially Outlook, Word and Excel, together with CRM, job-management or facilities-management systems. Strong analytical, organisational and problem-solving skills, with the ability to interpret KPIs and turn findings into practical actions. Willingness and ability to participate in the departmental out-of-hours escalation and call-out rota. If you feel like you meet the above criteria for the Commercial Accounts & Contracts Manager role, then please apply now!

A fantastic opportunity has emerged for a Section 20 Consultation Officer to join the Home Ownership team at one of Adecco's most improved public sector housing clients in a temporary assignment, initially for three months. This is a full time role for 35 hours each week (Monday to Friday), working hybridly from our client's North London office. As a Section 20 Consultation Officer, you will play a key role in ensuring statutory compliance and effective delivery of major works consultation and billing processes. You will be responsible for preparing and issuing Section 20 consultation notices and major works invoices, ensuring all documentation is accurate and served in line with legislative requirements, company policies and strict statutory timescales. You will: Manage the end-to-end Section 20 consultation process, ensuring consistency, accuracy and compliance with relevant legislation and procedures Provide advice and guidance to colleagues and residents on major works consultation, billing and leaseholder obligations Liaise with leaseholders, resident groups and stakeholders to support understanding and maximise income recovery for major works Prepare documentation and present evidence for First Tier Tribunal or Court proceedings where required Maintain accurate manual and electronic records, ensuring data is up to date and compliant with company standards Monitor performance against targets and contribute to service improvements and process development Investigate enquiries, complaints and Member/MP correspondence, providing clear and timely responses You will take responsibility for managing your workload independently, making informed decisions on complex cases and ensuring all statutory and corporate deadlines are met. About You We are looking for a detail-oriented and customer-focused individual who can work effectively in a fast-paced and high-pressure environment. You will: Have experience working in a customer-facing role, providing advice and information to residents or stakeholders Demonstrate strong organisational and administrative skills, with excellent attention to detail Be able to manage competing priorities and deliver work to strict deadlines Have the ability to review and interpret information and apply policy in a practical and consistent way Be a confident communicator, able to explain complex information clearly and handle challenging conversations professionally Show initiative and take ownership of your caseload, working both independently and collaboratively A working knowledge of leasehold legislation, service charges and major works consultation processes is desirable but not essential You must have: Good standard of literacy and numeracy with strong attention to detail Experience of office administration systems, case management and record keeping Ability to work effectively in a busy, customer-focused environment with changing priorities Experience of responding to enquiries from the public and providing clear, accurate advice Additional Information The role reports to the Home Ownership Manager and has no direct line management responsibility The role may require attendance at evening meetings, tribunal hearings or other company locations You will be expected to support continuous improvement and contribute to service development within the team Only applicants who feel they meet the above criteria and who can interview in late July/early August 2026 need apply.

Customer Service Advisor Location: Wellingborough, site based Salary: £26,234 per annum What we offer 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Purpose Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.

Marks Consulting Partners are currently looking for a Housing Options Manager to work with one of our Local Authority clients. What the Job Will Be Doing Managing and supporting a team of Housing Options and Homelessness Officers. Overseeing homelessness assessments and statutory decisions under Part VII of the Housing Act 1996. Ensuring compliance with the Homelessness Reduction Act 2017, the Homelessness Code of Guidance and all relevant legislation. Monitoring caseloads, KPIs, service standards and customer outcomes. Providing technical guidance on complex homelessness cases, including eligibility, priority need, intentional homelessness and local connection. Reviewing the quality and accuracy of Section 184 decision letters, Personalised Housing Plans and case records. Managing escalated complaints, legal challenges and high-risk cases. Developing and implementing effective homelessness prevention and relief strategies. Working closely with internal departments, Registered Providers, support agencies and external partners. Supporting the effective use and procurement of temporary accommodation and private rented sector options. Producing performance reports and identifying opportunities for continuous service improvement. Managing staff performance, supervision, training, development and absence management. Ensuring safeguarding concerns are identified, recorded and escalated appropriately. What You Will Need Previous management experience within a Housing Options or Homelessness service. Strong knowledge of Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017. Experience managing complex homelessness assessments and statutory decision-making. Excellent understanding of homelessness prevention, relief and temporary accommodation duties. Experience managing performance, KPIs and operational service delivery. Ability to lead, motivate and develop high-performing teams. Strong communication, organisational and decision-making skills. Experience managing complaints, legal challenges and complex casework. Good understanding of safeguarding, equality legislation and data protection. Previous experience working within a Local Authority Housing Service.

Housing Options Manager - Castle Point Borough Council Location: Castle Point (Minimum 3 days per week in the office) Contract: 6+ Months Rate: 350 - 500 per day (Inside IR35, dependent on experience) Fox Morris Group are delighted to be working with Castle Point Borough Council to recruit an experienced Housing Options Manager on an interim basis. This is an excellent opportunity for an accomplished Housing professional to lead a statutory Housing Options service, driving service improvements, ensuring legislative compliance and supporting the delivery of the Council's homelessness prevention strategy. The Role As Housing Options Manager, you will provide strategic and operational leadership to the Housing Options Service, ensuring statutory homelessness duties are delivered efficiently, effectively and in line with current housing legislation. You will lead a high-performing team, work closely with senior leadership and elected Members, and play a key role in shaping homelessness services across the borough. Key Responsibilities Lead and manage the Council's statutory Housing Options and Homelessness service. Ensure homelessness assessments, housing advice, allocations and registrations are delivered in accordance with legislation and Council policy. Lead the development and implementation of the Council's Homelessness Strategy and associated action plans. Provide expert advice to senior managers, elected Members and key stakeholders on housing legislation and homelessness matters. Prepare reports and present recommendations to Cabinet, committees and Member meetings. Manage Member enquiries, MP correspondence and formal complaints, ensuring timely and high-quality responses. Develop strong partnerships with health services, social care, housing associations, voluntary organisations and neighbouring authorities. Identify and secure external funding opportunities to support homelessness prevention initiatives. Ensure effective budget management, procurement and contract oversight across the service. Drive continuous service improvement, performance management and compliance with statutory requirements. About You We're looking for an experienced Housing leader who can demonstrate : Extensive management experience within a statutory Housing Options or Homelessness Service in a UK Local Authority. Expert knowledge of homelessness legislation, the Housing Act, Homelessness Code of Guidance and relevant case law. Experience managing significant service budgets and commissioning temporary accommodation or external housing providers. CIH Level 5 qualification (or willingness to work towards it). Strong leadership skills with experience developing high-performing teams. Excellent communication and stakeholder management skills, including working with Members and senior leadership. The ability to perform effectively in a fast-paced, politically sensitive environment. A collaborative leadership style with a passion for improving services and delivering positive outcomes for residents. What's on Offer? 350 - 500 per day. Initial 6-month contract with the potential for extension. Opportunity to lead a high-profile Housing Options service. Hybrid working with a minimum of 3 office days per week. Chance to make a significant impact within a forward-thinking Local Authority. Apply Today If you're an experienced Housing Options or Homelessness leader looking for your next interim opportunity, we'd love to hear from you.

Compliance Manager (Part-Time) Location: West End, London Hours: Part-Time (3 days per week / 22.5 hours, flexible) Salary: Competitive, dependent upon experience Reporting to: Finance Director / Managing Director The Opportunity We are seeking an experienced and detail-oriented Compliance Manager to join our team on a part-time basis. Based in the heart of London's West End, this role will be responsible for overseeing the organisation's compliance framework, ensuring adherence to relevant regulatory requirements, internal policies, and industry best practice. This is an excellent opportunity for a compliance professional who enjoys working in a collaborative environment and can provide pragmatic guidance to support business growth while maintaining robust governance standards. Key Responsibilities Develop, implement and maintain the company's compliance policies, procedures and controls. Monitor changes in relevant legislation, regulations and industry standards, assessing potential business impacts. Conduct regular compliance reviews, audits and risk assessments. Ensure compliance with applicable AML, GDPR, regulatory and corporate governance requirements where relevant. Maintain and update compliance registers, records and documentation. Provide advice and guidance to senior stakeholders on compliance-related matters. Investigate compliance breaches, incidents and complaints, recommending corrective actions. Deliver compliance training and awareness programmes across the business. Support the development and implementation of risk management processes. Liaise with external regulators, auditors, legal advisors and consultants as required. Prepare compliance reports and management information for senior leadership. Skills & Experience Essential Proven experience in a Compliance Manager, Compliance Officer or similar governance and risk-focused role. Strong understanding of UK regulatory requirements and compliance frameworks. Experience developing and maintaining policies, procedures and internal controls. Excellent communication and stakeholder management skills. Strong analytical and investigative abilities. Highly organised with excellent attention to detail. Ability to work independently and manage a broad range of responsibilities. Desirable Professional compliance qualification (ICA, CISI, IRM or equivalent). Experience within professional services, financial services, property, recruitment, legal or related sectors. Knowledge of AML regulations, GDPR and corporate governance practices. Experience working within an SME or growing business environment. Personal Attributes Ethical, trustworthy and highly professional. Commercially minded with a pragmatic approach to compliance. Proactive and solutions-focused. Confidence to challenge and influence stakeholders where appropriate. Strong problem-solving capabilities. Ability to balance regulatory requirements with operational needs. What's on Offer Flexible part-time working arrangement. Prime West End office location. Collaborative and supportive working environment. Opportunity to shape and develop the company's compliance framework. Competitive salary and benefits package. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Complaints Lead - Housing I am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services. This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code. The Role As Complaints Lead, you will take responsibility for the effective management of Stage 1 complaints, Stage 2 complaints and Members' Enquiries. You will act as the principal point of expertise for housing complaints, providing guidance and constructive challenge to managers and operational teams while ensuring residents receive fair, timely, empathetic and evidence-based responses. You will also use resident feedback and complaint data to identify recurring issues, improve services and reduce avoidable complaint escalations. Key Responsibilities Leading and overseeing Stage 1 complaints, Stage 2 complaints and Members' Enquiries Managing and supporting a team of three Complaints Officers Monitoring response times, quality standards and customer outcomes Reviewing complex, sensitive and high-risk complaints Supporting managers with investigations and appropriate resolutions Ensuring complaint actions, commitments and service recovery measures are completed Maintaining compliance with the Housing Ombudsman Complaint Handling Code Supporting Ombudsman investigations, determinations, orders and recommendations Leading annual complaint self-assessments and assurance activity Identifying trends, recurring issues, root causes and emerging risks Producing performance, insight and thematic reports for senior leaders Translating resident feedback into measurable service improvement actions Improving complaint handling capability across housing, repairs, customer services and contractor teams Maintaining accurate complaint records, action trackers and assurance evidence About You To be considered for this position, you will need significant experience managing complaints, investigations or customer feedback within housing, the public sector or another regulated environment. You should also be able to demonstrate: Experience handling complex Stage 1 and Stage 2 housing complaints Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience managing Members' Enquiries and politically sensitive cases Excellent complaint investigation and resolution skills Experience analysing complaint data and identifying improvement opportunities The ability to produce clear reports and present findings to senior stakeholders Experience developing complaint policies, procedures and quality assurance frameworks Strong stakeholder management and influencing skills The confidence to challenge poor performance constructively Strong Microsoft Excel, PowerPoint and performance-reporting skills Previous team management or leadership experience The successful candidate will be resident-focused, resilient and confident when managing challenging situations. You will be able to balance empathy and fairness with accountability, governance and the need to deliver meaningful service improvements. Why Apply? This is an opportunity to take ownership of an important housing complaints function and make a visible impact on resident experience. You will join an organisation committed to improving complaint handling, strengthening accountability and using resident feedback to drive lasting improvements across its housing services. To apply, please send your updated CV or contact me directly for a confidential discussion.

Vacancy Specification Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities • Lead your team to deliver exceptional customer service that consistently exceeds expectations • Drive KPI performance, consistently meeting challenging operational targets • Oversee the execution and supervision of in-store tasks to meet targets and standards • Recruitment for your team, leading them and fostering their growth and development • Handle customer complaints with professionalism and maintain compliance with health & safety standards Skills & Experience • Extensive experience leading and inspiring high-perming teams in a fast-paced, lean environment • Proven track record in optimising operational efficiency through strategic time and cost management • Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence • Commitment to delivering exceptional customer service and driving business results • Agile, visionary leader who can proactively embrace change with a results-driven mindset Our Benefits • A market-leading salary package • 25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme • A flexible contract of 40 or 45 hours a week • 26 weeks full pay following 1 year service for Maternity and Main Adopter Leave • Comprehensive training and ongoing development opportunities throughout your Aldi career • Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals.

Children's Home Registered Manager (4 bed home) Location : Doncaster Contract Type : Full-time, permanent Specific Hours: 39 hours per week Salary: Up to 64,280 (includes Ofsted and Occupancy bonuses) Accountable to: Accountable to the Responsible individuals and Operational Directors At Dove Adolescent Services we support young people within our care to develop emotional resilience to achieve their full potential in all areas of their lives. The underpinning ethos within our homes is of fostering appropriate relationships with young people and their significant others, to support them within their future transitions into adulthood. We are currently seeking a Children's Home Registered Manager to join our services in Doncaster , looking after our brand new 4 bed home . Main Purpose of Job The Registered Manager needs to hold accountability and overall responsibility for the day to day management of the home to ensure we deliver a high quality level of care, ensuring the home actively promotes the rights of young people as individuals and provides them with quality care in accordance with the policies and procedures of the organisation. To lead a team of care workers, in conjunction with relevant legislation and guidance to ensure that good outcomes are achieved for young people within the home to meet their physical, psychological, emotional & social development. To contribute to the overall ethos, values and aims of organisation. Main Duties and Responsibilities Responsible for Service and Practice The development and delivery of high-quality care in accordance with relevant Legislation, Regulations, including Ofsted SCCIF and The Organisations Policy and Procedures guidelines, showing an awareness to integrate an equal opportunities approach, and working in an anti-discriminatory way and incorporate safeguarding responsibilities. Adherence to all legislative guidelines in respect of Health & Safety and ensure that all staff have adequate working knowledge and training. The keeping of appropriate records relating to both young people and employees and the implementation of monitoring and evaluation systems within the organisation. The provision of management information including the collection and return of statistical information as required. To develop and promote new techniques and approaches to childcare provision based in the home and be part of the senior team of the organisation, positively promoting its well-being. To attend, prepare for and chair various meetings both internally and externally. On a rota basis to take on-call responsibilities - if required to undertake sleep in shift to cover shortfalls. The ability to write concise and evaluative reports and oversee all written communication to enable us to sustain the required standards. To be responsible for decision making when appropriate. Oversight of all admissions and discharges to the home. An ability to innovate change and effectively lead a vision in line with the organisational ethos. All Managers will be expected to have a relevant Diploma level 5 or equivalent or be prepared to work towards this. Human Resource Management To be involved in the recruitment of new employees, ensuring all relevant checks are completed. To ensure that all staff are adequately inducted, supervised and appraised in line with the organisational policy To oversee Continuous professional development of staff team - ensuring all mandatory training requirements are met. To maintain effective Rota's and complete monthly expenses. To undertake the investigation of grievances, complaints, and disciplinary matters (at an appropriate level) in accordance with the Organisational policies and procedures. Management of Physical and Financial Resources Monitoring the service budget and all financial transactions, ensuring financial targets are achieved and adhered to. Responsibility for ensuring that the overall maintenance of the service premises and equipment meets requirements. External Affairs To promote the organisation in a positive way with external agencies, other professionals and members of the general public as required To liaise with commissioners/ referrals manager regarding admissions. To attend and contribute to psychotherapy leadership and management forums and to lead these meetings within team. Required Attributes Enthusiasm in providing the highest quality care and education Experience of managing a team Comprehensive knowledge and understanding of child protection and safeguarding procedures Click apply now to visit our careers portal and view full job description Benefits 25 days per annum plus 8 statutory holidays 3000 Bonus- Outstanding Ofsted Report Full Occupancy Bonus- 600 a month On Call payments- 25 weekday, 35 weekends 39 hours full time, sleep in duties required as set out per Rota of home. Some office days will be required to assist in administrative duties Petrol Allowance - Paid when using own car - proof of business insurance must be provided Pension - In line with the organisational Pension Scheme and government guidance PandoLogic. Category:Personal Care,

We are currently recruiting for an experienced Housing Manager to lead the delivery of high-quality housing and neighbourhood management services across Kirklees. This is an excellent opportunity for a housing professional with experience managing teams, handling complex tenancy issues and delivering customer-focused housing services. Key Responsibilities Undertake formal duties relating to housing legislation, housing fraud, rent arrears, leaseholders and leasehold services. Support staff managing complex cases involving antisocial behaviour, debt management, safeguarding concerns and mental health challenges. Lead and manage a customer-focused housing management service covering tenancy management, income collection, empty homes and partnership working. Plan, coordinate and allocate resources effectively to meet operational demands and service priorities. Monitor performance, analyse trends and implement service improvements alongside Neighbourhood Service Managers and Housing Managers. Prepare professional reports, complaints responses and communications for senior management, legal services and external partners. Provide leadership, coaching and support to staff, promoting high performance and continuous improvement. Contribute to policy development and ensure compliance with relevant housing legislation and best practice. Requirements Previous experience in housing management, neighbourhood services or a similar leadership role. Strong knowledge of housing legislation, tenancy management and leasehold services. Experience managing staff, performance and complex casework. Excellent communication, report-writing and stakeholder management skills. Ability to analyse performance data and drive service improvements. CIH Level 4 qualification or willingness to work towards it is desirable. Enhanced DBS required. To apply, please send your CV to Lynx Employment Services or contact us for further information.

Our client is seeking an experienced and commercially focused Compliance Manager to lead regulatory compliance across the business. Reporting to the Finance Director, this is a highly visible role with regular interaction across the senior leadership team. You'll be responsible for ensuring the business operates in line with key regulatory frameworks while providing pragmatic, commercial advice that supports business growth and protects customers. This is an excellent opportunity for an experienced compliance professional looking to take ownership of a broad compliance agenda within a dynamic consumer-focused organisation. Key Responsibilities Lead the organisation's regulatory compliance framework. Ensure compliance with UK GDPR, Data Protection Act and PECR. Oversee compliance with the Digital Markets, Competition and Consumers Act (DMCCA). Provide guidance on ASA/CAP advertising standards. Develop and maintain fraud prevention controls and governance. Own the organisation's privacy framework, policies and procedures. Manage Subject Access Requests, data breaches and law enforcement requests. Advise stakeholders on privacy, consumer protection and regulatory risk. Support customer complaints and regulatory investigations. Build strong relationships with regulators including the ICO, Trading Standards and the ASA. Partner with senior stakeholders across Marketing, Customer Services, IT, HR, Legal and Finance to embed compliance across the organisation. About You You'll be a commercially minded compliance professional with the confidence to influence senior stakeholders and provide practical, risk-based advice. You'll have: A minimum of five years' experience within a regulatory compliance role. Strong knowledge of UK GDPR, the Data Protection Act and PECR. Experience of consumer protection legislation, including the DMCCA. Knowledge of ASA/CAP advertising regulations. Experience working directly with regulatory bodies. Understanding of fraud prevention and risk management frameworks. Experience managing regulatory investigations, complaints and high-risk issues. The ability to balance regulatory requirements with commercial objectives. Desirable: Experience within a consumer-facing organisation. A professional compliance, legal or privacy qualification (ICA, CIPP/E or equivalent). What's on Offer Hybrid working (3 days office / 2 days home) A high-profile role with real influence across the business The opportunity to shape and develop the compliance function A collaborative leadership team and a commercially focused environment If you're looking for a role where you can make a genuine impact while working closely with senior leadership, we'd love to hear from you. INDBSO

Customer Operations Manager (Heat Networks) 12-month Contract London (Hybrid) Inside IR35 ASAP Start We're hiring an experienced Customer Operations Manager to lead the day-to-day delivery of customer operations across multiple heat network sites-ensuring customers receive a reliable, compliant, high-quality service across metering, billing, payments, onboarding/offboarding, complaints and service interruptions. What you'll be doing Own customer ops delivery: utility billing, payment collection/credit control, customer contact, enquiries and account management Manage and performance-monitor external service partners / contact centre providers against SLAs Ensure customer platforms run smoothly: online accounts, app, payment providers, billing platform and data flows Lead new site/customer onboarding, partnering with regional teams and service partners Support escalations: complex complaints, service interruptions and Ombudsman cases Drive process improvement: SOPs, guidance, training and operational standards Track and report on customer metrics, aged debt, complaints and compliance (weekly/monthly insight) Support regulatory and audit requirements (e.g. data protection, Heat Trust, Ofgem) Essential experience Demonstrable experience in utility billing, credit control and customer service (non-negotiable) 5+ years in customer operations/service delivery within a regulated or consumer-facing environment (utilities/energy ideal) Strong knowledge of billing, metering, CRM/service desk and customer account systems Proven track record managing service providers and holding them to SLAs Confident with Excel/data analysis and producing operational reporting Strong background in complaints handling, escalations and service recovery Contract details 12 months, Inside IR35 London (hybrid) ASAP start Please contact the recruitment team for further information Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at M D Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. You will play a key role in driving customer satisfaction, improving processes, maximising revenue, and ensuring the smooth and efficient running of the garage. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop where customer satisfaction and workmanship come first. Working hours: Monday-Friday 08:00-17:00, with optional overtime/Saturdays (if applicable). Key Responsibilities Reception & Customer Experience First point of contact for customers - in person, by phone, and via email Manage front desk operations, bookings, vehicle drop-offs, and collections Deliver a professional, friendly, and efficient customer experience Keep customers fully informed on progress, costs, and completion times Sales, Upselling & Cross-Selling Identify and deliver upsell and cross-sell opportunities on services and products Clearly explain recommended work, service options, and costs Convert enquiries into confirmed bookings and maximise workshop utilisation Customer Satisfaction & Relationship Management Take ownership of customer satisfaction, retention, and feedback Handle customer concerns and complaints professionally and efficiently Encourage repeat business and positive online reviews Garage & Operational Management Oversee the daily operation of the garage and front-of-house Coordinate technicians and workshop staff to manage workload and priorities Ensure health & safety, quality, and professional standards are consistently met Monitor job progress, turnaround times, and quality of workmanship Warranty Claims & Aftercare Manage warranty claims, liaising with suppliers, manufacturers, and customers Ensure accurate documentation and timely resolution of warranty issues Oversee aftercare processes to maintain customer trust and satisfaction Innovation & Continuous Improvement Bring new ideas to improve efficiency, customer experience, and profitability Take ownership of implementing improvements and service standards Administration & Financial Control Maintain accurate job cards, customer records, and service histories Prepare invoices, process payments, and manage financial transactions Support stock control, parts ordering, and supplier relationships About You Motor trade experience is essential Minimum 5 years' proven experience as a Service Advisor, Garage Manager, or similar role Qualified/experienced vehicle technician Strong customer service and communication skills Confident in upselling and cross-selling services and products Organised, commercially aware, and comfortable managing a busy garage Proactive, solutions-focused, and confident introducing improvements MOT Tester qualification is an advantage but not essential What We Offer Competitive salary based on experience 22 days holiday + bank holidays Pension Bonus scheme About us At MD Autocare, we are recognised for quality workmanship, honest service, and consistently high customer ratings. Our reputation reflects years of reliable results and a commitment to putting customers first. We believe great service begins with a strong, valued team, and our customer reviews and repeat business reflect both our technical expertise and our colleagues' dedication. As we grow, we seek individuals who want more than just a job - a career environment where effort is recognised, development is encouraged, and teamwork is valued. Our Values Quality - Without Compromise We take pride in getting it right the first time, guided by high standards, attention to detail, and professional integrity. People First Respect and fairness are central to our culture, for both customers and colleagues. We listen, support, and treat everyone properly. Trust & Transparency We operate openly and honestly with customers and colleagues, prioritising clear communication and mutual respect. Continuous Improvement A Place Where You're Valued. We continually improve our skills, processes, and workplace, because growth is a shared goal. We recognise hard work, reliability, and craftsmanship, and ensure everyone feels appreciated. Job Security & Stability As a well-established, highly rated business, we provide a stable work environment with consistent demand and long-term opportunities. Supportive Team Culture You will work with experienced professionals who respect one another, share knowledge, and collaborate when it matters most. Development & Progression We support on-the-job learning and career progression, whether you want to deepen your technical expertise or take on more responsibility. Pride in Your Work Our high customer satisfaction scores mean you can take pride in your work, knowing it makes a difference and is genuinely appreciated. Workplace Respect We believe in fair treatment, clear expectations, and a positive workplace where people enjoy coming to work. Why Join MD Autocare Join a business with excellent customer ratings and a strong reputation Stable, long-term role within an established and growing business Friendly, supportive team culture Ongoing training and development opportunities REF-229968

Senior Complaints Officer Red Recruitment is recruiting a Senior Complaints Officer for our client on a fully remote, temporary contract lasting between three and six months. This role is ideal for an experienced complaints and information governance professional with strong knowledge of data protection and Freedom of Information legislation. You will manage complex complaints, information requests and data incidents while providing specialist guidance to managers and wider stakeholders. Package for Senior Complaints Officer: Salary : 17.00- 18.00 per hour Hours : Monday to Friday, 9.00am-5.00pm Contract : Temporary, 3-6 months Location : Fully remote Key Responsibilities of Senior Complaints Officer: Manage complex complaints from initial receipt through to investigation, resolution and response. Support the administration of customer feedback, including complaints, concerns, compliments and MP enquiries. Provide accurate and timely specialist advice on complaints, Freedom of Information and information governance matters. Process and coordinate Freedom of Information and Subject Access Requests within statutory timescales. Ensure compliance with the Data Protection Act 2018, UK GDPR and relevant organisational policies. Investigate data incidents and breaches, identifying their underlying causes and recommending appropriate corrective action. Ensure all data incidents are accurately recorded, investigated and reported. Liaise with managers, legal teams, external organisations and the Information Commissioner's Office where required. Draft clear, comprehensive responses, reports and recommendations relating to complex cases. Develop and maintain information governance policies, procedures and data-sharing agreements. Provide advice, guidance and constructive challenge to managers regarding data protection and information governance requirements. Support the development and delivery of training and information sessions. Identify recurring issues and use investigation findings to support service improvements. Manage a varied and complex caseload while meeting statutory and organisational deadlines. Key Skills and Experience of Senior Complaints Officer: Significant experience managing complex complaints within a large or regulated organisation. Strong knowledge of the Data Protection Act 2018, UK GDPR and Freedom of Information legislation. Experience handling sensitive personal information within a multi-agency or complex organisational environment. Experience processing Freedom of Information and Subject Access Requests. Strong investigation and analytical skills, including experience identifying the causes of data incidents. Experience drafting and agreeing data-sharing agreements, policies and procedures. Excellent written communication and report-writing skills. Confident providing specialist advice and influencing managers and senior stakeholders. Able to interpret complex information and recommend practical, compliant solutions. Highly organised with the ability to manage competing priorities and work independently to deadlines. Degree-level qualification or substantial equivalent experience in a similar role. Previous local authority experience is desirable. A relevant data protection qualification, such as CIPP, is desirable. If you have relevant experience in complex complaints, Freedom of Information and information governance and are interested in this fully remote Senior Complaints Officer position, please apply now! Red Recruitment (Business)

Adecco are recruiting on behalf of a London Local Authority for a Customer Insight Specialist to join the Housing Needs & Homelessness service. This is an exciting opportunity for an experienced complaints professional to make a real impact by managing Stage 1 complaints, identifying service improvements, and ensuring customer feedback drives positive change across front-line housing services. Working closely with operational teams, managers and key stakeholders, you will ensure complaints are investigated thoroughly, resolved effectively and used as a catalyst for continuous improvement. Customer Insight Specialist - Housing Need & Homelessness Croydon Council Full Time - Monday to Friday, 36 hours per week Fixed Term Contract currently to March 2027 with potential extension Hybrid Working - office is based in Croydon however attendance is flexible (key meetings / occasional in office days) £42,060 per annum The Role As a Customer Insight Specialist, you will: Investigate and respond to Stage 1 complaints relating to Housing Needs and Homelessness services. Take ownership of complex customer issues, ensuring clear, accurate and customer-focused responses. Identify root causes, service failures and opportunities for improvement. Analyse complaint trends and provide meaningful insight to support service improvements. Ensure complaints are managed in line with agreed procedures, timescales and regulatory requirements. Work collaboratively with managers, service teams and external partners to resolve complaints effectively. Support learning-from-complaints reviews and help embed a culture of continuous improvement. Provide guidance and expertise on complaints handling and customer care best practice. Monitor agreed actions and ensure service improvements are delivered. About You Essential Experience Experience handling complaints, investigations or complex customer enquiries. Experience working within Housing Needs, Homelessness, Housing, Local Government or a similarly regulated environment. Experience dealing with members of the public in challenging or sensitive circumstances. Experience building effective relationships with a range of stakeholders. Essential Skills Excellent written communication skills with the ability to produce clear, professional and empathetic responses. Strong analytical and problem-solving abilities. Excellent customer service and stakeholder management skills. Ability to manage competing priorities and meet tight deadlines. Confidence to challenge constructively and influence positive change. Strong organisational skills and attention to detail. A commitment to delivering high-quality services and improved customer outcomes. Essential Knowledge Understanding of complaints management and customer feedback processes. Knowledge of complaint handling best practice, legislation and regulatory requirements. Understanding of Housing Needs and Homelessness services. Proficiency in Microsoft Office applications and case management systems. What's on Offer? £42,060 annual salary. Hybrid and flexible working arrangements. Opportunity to influence service improvements and resident outcomes. Collaborative and supportive working environment. Professional development opportunities. Fixed-term contract until March 2027 with potential for extension. Apply Today If you are passionate about customer experience, complaint resolution and driving service improvement within housing services, we would love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Head Chef Up to £45,000 per annum depending on experience, plus company benefits Full Time Hours A Top 20 Care Home Group 2026! Awarded 'One of The UK s Best Companies to Work For Please note, we cannot offer sponsorship for this position. Merriman Grange is a luxurious residential and dementia care home based in Worthing offering state-of-the-art facilities, which include 72 large ensuite bedrooms and 5 luxury care suites. The home also features luxurious lounges and dining rooms, an on-site café bar, a cinema and a professional hair and beauty salon. We have an exciting opportunity to join our team at our stunning home, working in a state of the art kitchen heading up a great team and working sociable hours! Our team member benefits include: Paid Breaks Uniforms Staff Meals Nest Pension Employee Assistance Programme Care Workers Charity Spice of Life Discount Retail Scheme Cycle Scheme Eye Care Refer a Friend Scheme Reward Vouchers Quarterly & Annual Company Recognition Awards At Cinnamon we like to understand what our residents enjoy. That s why our chefs visit all residents when they move into their new home. Our chefs will establish likes and dislikes and ensure that the home s menu cycle works for them. On occasions when this doesn t work they are happy to cook something different. Our chefs cater for modified and individual diets and have support at hand to seek advice and guidance if needed. The standard of food that we require will be high-end, beautifully presented, using fresh ingredients and locally sourced where available. We insist that every meal time is a truly enjoyable experience for our residents. Overseeing and managing a full kitchen team including a second chef and kitchen assistants, you will ensure that all kitchen services are efficient, and that the required Health and Safety measures are in place and adhered to within the department. Additional requirements of this role include: Monitoring the performance of suppliers and regularly check that their prices remain competitive, ensuring that the General Manager is kept informed accordingly. Support cost-effective stock control systems and ensure these are in place to minimise waste. Maintain a high standard of hygiene and cleanliness in the kitchen and food storage areas at all times, in accordance with the appropriate food hygiene regulations. Ensure the management and implementation of safe working procedures and practices in accordance with Health and Safety legislation. Assist the General Manager in the resolution of any complaints concerning the catering service. Actively participate in events held in home, liaising with the General Manager and Activities Coordinator to ensure nutrition and hydration needs are met, as well as social aspects of such events. Person Specification: This role involves working within a team which is committed to providing an excellent food service to the residents, having appropriate supervisory experience and relevant qualifications pertaining to the safe delivery of Food and Hygiene or Catering Services. Key Attributes: Level 3 in Catering or equivalent QCF qualification Working knowledge of Health and Safety legislation Team player, self -motivated, proactive, flexible and adaptable Ability to organize and prioritise workload, and work under pressure Ability to communicate and manage interpersonal relationships, including influencing skills Reasonable access outside working hours in emergency situations