Financial Controller About the Role We are seeking an experienced and commercially minded Financial Controller to lead our finance function and play a key role in supporting the business's continued growth and success. Reporting to senior leadership, you will be responsible for the integrity of financial reporting, cash flow management, budgeting and forecasting, financial controls, and team leadership. This is an excellent opportunity for a qualified accountant who enjoys combining strong technical expertise with commercial insight and people management. The successful candidate will lead month-end and year-end processes, oversee Accounts Payable and Credit Control teams, drive process improvements, and provide strategic financial support across the organisation. Key Responsibilities Financial Reporting & Management Accounts Lead monthly, quarterly, and annual financial close processes. Ensure accurate and timely production of management accounts. Deliver meaningful financial analysis and commentary to senior management. Maintain compliance with accounting standards, internal controls, and company policies. Cash Flow & Working Capital Management Monitor and manage daily cash flow and liquidity. Prepare and maintain rolling cash flow forecasts. Drive improvements in working capital performance. Manage banking relationships and support funding requirements. Budgeting, Forecasting & Financial Planning Lead the annual budget and periodic forecasting processes. Partner with departmental leaders to monitor financial performance. Analyse variances and provide commercial recommendations. Support strategic decision-making through financial modelling and business analysis. Financial Controls, Compliance & Audit Maintain robust financial controls and governance frameworks. Coordinate external audits and statutory reporting requirements. Ensure compliance with tax, VAT, and regulatory obligations. Identify and implement process and system improvements. Team Leadership & Development Lead, mentor, and develop finance team members. Foster a high-performing, collaborative finance culture. Drive automation, reporting enhancements, and operational efficiencies. Support continuous professional development across the finance team. Credit Control Leadership Manage and develop the Credit Control function. Oversee debt collection strategies and customer account management. Minimise bad debt exposure through effective controls and processes. Ensure timely escalation and resolution of overdue accounts. Accounts Payable Leadership Oversee the Accounts Payable function and supplier payment processes. Ensure accurate invoice processing and approval workflows. Maintain strong supplier relationships. Strengthen controls across the purchase-to-pay cycle. About You You will be a proactive and commercially focused finance professional with strong leadership skills and a passion for driving continuous improvement. Qualifications Fully qualified accountant (ACA, ACCA, CIMA or equivalent). Degree in Accounting, Finance, Business, or a related discipline preferred. Strong knowledge of UK GAAP, IFRS, and financial reporting standards. Advanced Excel skills and experience using financial systems. Experience with ERP systems such as Sage 200, Microsoft Dynamics 365, or similar platforms is desirable. Experience Minimum 5 7 years' finance experience. At least 2 3 years in a senior finance leadership role such as Financial Controller, Finance Manager, Senior Management Accountant, or Assistant Financial Controller. Proven experience managing month-end and year-end close processes. Strong background in budgeting, forecasting, management reporting, and cash flow management. Demonstrable experience managing Accounts Payable and Credit Control teams. Experience leading audits, statutory compliance, and financial control improvements. Experience within a fast-paced or multi-entity environment is advantageous. Skills & Competencies Excellent leadership and people management skills. Strong analytical and problem-solving abilities. Exceptional attention to detail and accuracy. Ability to communicate financial information effectively to non-financial stakeholders. Strong organisational and time management skills. Commercially aware with a strong business partnering approach. Proactive mindset with a focus on process improvement and automation. What they Offer Competitive salary and benefits package. Opportunity to play a key role in a growing organisation. Collaborative and supportive working environment. Career development and progression opportunities. The chance to influence strategic decision-making and drive business performance.
Aug 12, 2026
Full time
Financial Controller About the Role We are seeking an experienced and commercially minded Financial Controller to lead our finance function and play a key role in supporting the business's continued growth and success. Reporting to senior leadership, you will be responsible for the integrity of financial reporting, cash flow management, budgeting and forecasting, financial controls, and team leadership. This is an excellent opportunity for a qualified accountant who enjoys combining strong technical expertise with commercial insight and people management. The successful candidate will lead month-end and year-end processes, oversee Accounts Payable and Credit Control teams, drive process improvements, and provide strategic financial support across the organisation. Key Responsibilities Financial Reporting & Management Accounts Lead monthly, quarterly, and annual financial close processes. Ensure accurate and timely production of management accounts. Deliver meaningful financial analysis and commentary to senior management. Maintain compliance with accounting standards, internal controls, and company policies. Cash Flow & Working Capital Management Monitor and manage daily cash flow and liquidity. Prepare and maintain rolling cash flow forecasts. Drive improvements in working capital performance. Manage banking relationships and support funding requirements. Budgeting, Forecasting & Financial Planning Lead the annual budget and periodic forecasting processes. Partner with departmental leaders to monitor financial performance. Analyse variances and provide commercial recommendations. Support strategic decision-making through financial modelling and business analysis. Financial Controls, Compliance & Audit Maintain robust financial controls and governance frameworks. Coordinate external audits and statutory reporting requirements. Ensure compliance with tax, VAT, and regulatory obligations. Identify and implement process and system improvements. Team Leadership & Development Lead, mentor, and develop finance team members. Foster a high-performing, collaborative finance culture. Drive automation, reporting enhancements, and operational efficiencies. Support continuous professional development across the finance team. Credit Control Leadership Manage and develop the Credit Control function. Oversee debt collection strategies and customer account management. Minimise bad debt exposure through effective controls and processes. Ensure timely escalation and resolution of overdue accounts. Accounts Payable Leadership Oversee the Accounts Payable function and supplier payment processes. Ensure accurate invoice processing and approval workflows. Maintain strong supplier relationships. Strengthen controls across the purchase-to-pay cycle. About You You will be a proactive and commercially focused finance professional with strong leadership skills and a passion for driving continuous improvement. Qualifications Fully qualified accountant (ACA, ACCA, CIMA or equivalent). Degree in Accounting, Finance, Business, or a related discipline preferred. Strong knowledge of UK GAAP, IFRS, and financial reporting standards. Advanced Excel skills and experience using financial systems. Experience with ERP systems such as Sage 200, Microsoft Dynamics 365, or similar platforms is desirable. Experience Minimum 5 7 years' finance experience. At least 2 3 years in a senior finance leadership role such as Financial Controller, Finance Manager, Senior Management Accountant, or Assistant Financial Controller. Proven experience managing month-end and year-end close processes. Strong background in budgeting, forecasting, management reporting, and cash flow management. Demonstrable experience managing Accounts Payable and Credit Control teams. Experience leading audits, statutory compliance, and financial control improvements. Experience within a fast-paced or multi-entity environment is advantageous. Skills & Competencies Excellent leadership and people management skills. Strong analytical and problem-solving abilities. Exceptional attention to detail and accuracy. Ability to communicate financial information effectively to non-financial stakeholders. Strong organisational and time management skills. Commercially aware with a strong business partnering approach. Proactive mindset with a focus on process improvement and automation. What they Offer Competitive salary and benefits package. Opportunity to play a key role in a growing organisation. Collaborative and supportive working environment. Career development and progression opportunities. The chance to influence strategic decision-making and drive business performance.
Assistant HR Business Partner Are you an experienced HR professional who thrives on partnering with leaders to drive business success? Do you enjoy balancing strategic HR projects with hands-on people support in a values-led organisation? If so, we have an exciting opportunity for an Assistant HR Business Partner to join a successful and award-winning retail business based in Droitwich. Our client is a well know retailer with multiple locations and a growing online presence. Highly regarded for delivering exceptional customer experiences, they have built an outstanding reputation not only for their products and services, but also for their people-first culture. Their core values are at the heart of everything they do, creating an environment where employees feel valued, supported, and empowered to succeed. The Opportunity Reporting to the Head of HR, you will act as a trusted advisor to managers and senior leaders across the business, supporting the delivery of people strategies that drive organisational performance and employee engagement. This role offers the opportunity to influence decision-making, lead impactful projects, optimise HR systems and processes, and play a key role in supporting the business's continued success. Key Responsibilities Partner with managers and senior leaders to provide expert HR advice and support across the full employee lifecycle. Build strong relationships with stakeholders to deliver effective people solutions. Lead HR projects including organisational change, policy development, and process improvement initiatives. Manage complex employee relations matters, ensuring fair, consistent and compliant outcomes. Support workforce planning, succession planning and talent management activities. Maintain and optimise HR systems, ensuring accuracy, efficiency and continuous improvement. Manage payroll processes through external providers, ensuring timely and compliant delivery. Analyse HR data and provide meaningful insights to support business decisions. Deliver coaching and training to managers on HR policies, procedures and best practice. Support employee engagement, wellbeing and culture initiatives across the business. Ensure compliance with UK employment legislation and HR best practice. About You CIPD Level 5 qualified (or equivalent experience). Proven experience within an HR Business Partner, HR Advisor or similar HR generalist role. Strong understanding of UK employment law and HR best practice. Experience managing complex employee relations cases. Experience leading HR projects and delivering successful outcomes. Strong HR systems knowledge, ideally iTrent or a similar HRIS platform. Excellent communication, influencing and stakeholder management skills. Strong analytical and problem-solving abilities with the ability to interpret and present data effectively. Desirable Experience within a retail, hospitality, or multi-site environment. Advanced Excel and reporting skills. CIPD Level 7 qualification. Experience supporting organisational change programmes. What's on Offer? Annual salary up to £35,000. Flexible hours. Private Medical Insurance. Generous employee discount. Free on-site parking. Ongoing professional development and CIPD progression support. A supportive, collaborative, and award-winning workplace culture. The opportunity to make a visible impact within a successful and growing business. If you're a passionate HR professional looking for a role where you can influence, improve, and help shape a positive employee experience, we'd love to hear from you. Application Disclaimer: Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback to all applicants. If you have not heard from us within three weeks of submitting your application, please assume that your application has not been successful on this occasion. Thank you for taking the time to apply.
Aug 12, 2026
Full time
Assistant HR Business Partner Are you an experienced HR professional who thrives on partnering with leaders to drive business success? Do you enjoy balancing strategic HR projects with hands-on people support in a values-led organisation? If so, we have an exciting opportunity for an Assistant HR Business Partner to join a successful and award-winning retail business based in Droitwich. Our client is a well know retailer with multiple locations and a growing online presence. Highly regarded for delivering exceptional customer experiences, they have built an outstanding reputation not only for their products and services, but also for their people-first culture. Their core values are at the heart of everything they do, creating an environment where employees feel valued, supported, and empowered to succeed. The Opportunity Reporting to the Head of HR, you will act as a trusted advisor to managers and senior leaders across the business, supporting the delivery of people strategies that drive organisational performance and employee engagement. This role offers the opportunity to influence decision-making, lead impactful projects, optimise HR systems and processes, and play a key role in supporting the business's continued success. Key Responsibilities Partner with managers and senior leaders to provide expert HR advice and support across the full employee lifecycle. Build strong relationships with stakeholders to deliver effective people solutions. Lead HR projects including organisational change, policy development, and process improvement initiatives. Manage complex employee relations matters, ensuring fair, consistent and compliant outcomes. Support workforce planning, succession planning and talent management activities. Maintain and optimise HR systems, ensuring accuracy, efficiency and continuous improvement. Manage payroll processes through external providers, ensuring timely and compliant delivery. Analyse HR data and provide meaningful insights to support business decisions. Deliver coaching and training to managers on HR policies, procedures and best practice. Support employee engagement, wellbeing and culture initiatives across the business. Ensure compliance with UK employment legislation and HR best practice. About You CIPD Level 5 qualified (or equivalent experience). Proven experience within an HR Business Partner, HR Advisor or similar HR generalist role. Strong understanding of UK employment law and HR best practice. Experience managing complex employee relations cases. Experience leading HR projects and delivering successful outcomes. Strong HR systems knowledge, ideally iTrent or a similar HRIS platform. Excellent communication, influencing and stakeholder management skills. Strong analytical and problem-solving abilities with the ability to interpret and present data effectively. Desirable Experience within a retail, hospitality, or multi-site environment. Advanced Excel and reporting skills. CIPD Level 7 qualification. Experience supporting organisational change programmes. What's on Offer? Annual salary up to £35,000. Flexible hours. Private Medical Insurance. Generous employee discount. Free on-site parking. Ongoing professional development and CIPD progression support. A supportive, collaborative, and award-winning workplace culture. The opportunity to make a visible impact within a successful and growing business. If you're a passionate HR professional looking for a role where you can influence, improve, and help shape a positive employee experience, we'd love to hear from you. Application Disclaimer: Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback to all applicants. If you have not heard from us within three weeks of submitting your application, please assume that your application has not been successful on this occasion. Thank you for taking the time to apply.
Join Superdrug Head Office- Make a Real Difference Every Day! Location: East Croydon Hours: 37.5 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Salary: Competitive Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling. Here's the exciting bit A day includes: In this role you are supporting and co-creating the delivery and execution of CRM activity across the member base of 9 million customers. You will be delivering highly creative, personalised and relevant communications that Superdrug members know and love. All campaigns will drive online & offline customer behaviour alongside the CRM KPIs. Sees every interaction with the customer as an opportunity to delight them and comfortable using different platforms to communicate with them. Understands customer needs and empowers others to remove any barriers to deliver great service. Uses positive language and behaviours in all interactions with customers and colleagues, building trust and rapport. Always prioritises actions which delight the customer/colleague. Suggests and supports new ideas and ways of working which are designed to improve service. Key Responsibilities: You will be responsible for the implementation of CRM campaigns to develop and grow the Superdrug Health & Beautycard loyalty scheme. Co-create the CRM & Loyalty activity plan, ensuring all campaigns are customer first and strive to increase the core CRM KPIs Sales Participation, Acquisition and Active Member Rate. Lead and champion all things creative, constantly searching for and discovering the latest industry trends, creating highly engaging and revenue-driving campaigns, ensuring theyre further driving the channels engagement metrics and objectives. Work with key stakeholders to build strong, automated, lifecycle and cross-channel campaigns, delivering the right message at the right time. This includes reporting back on KPIs and recommending on optimisation. Lead on creating and delivering highly personalised and sophisticated, industry-leading multi-channel campaigns. Work closely with the Email Design Team to constantly be improving the effectiveness of digital communications. Work with key stakeholders across Commercial, eCommerce, Marketing and Supplier teams to bring campaigns to life cross channel, including email, push, SMS and social where appropriate driving sales and customer engagement. Take a data-driven approach to CRM, using insight to influence and enhance storytelling and retention. Ensure CRM activity is personalised utilising the appropriate data segmentation to guide CRM targeting and content variation. Ensure all campaigns are performing against key performance and engagement metrics. Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our O+O platform. Confidently communicates, challenges and gives feedback to others. Encourages teamwork & collaboration between their own team and others. Recognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add value. Seeks feedback and listens to it, takes responsibility to find positive outcomes and solutions. Generating ideas and feeling that they can be shared both within their immediate team and also outside of the team. Person Specification: 2-4 years experience in a similar CRM role within retail, (Health & Beauty preferable but not essential). Must be commercially driven, customer-centric with solid understanding of customer lifecycles. Attention to detail. A creative mindset is a must. Social, can-do attitude. A natural flare for copywriting. Proven track record in end to end campaign management and analysis is essential. Evidence of using insight and data to drive improvements and ongoing test and learn across all elements of CRM delivering strong ROI figures. Is confident using data to make tactical decisions. Is knowledgeable about your specialism and has an awareness of their wider market and to support with the current trends in their business area. Actively looks for new ways of working through Ai that would benefit the business and move things forward. Actively developing your ability to use AI effectively and think critically about outputs. Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion. Here's what's in it for you: 33 days holiday rising to 38 days with length of service. (inclusive of bank holidays) 2 staff discount codes for yourself and a family member or friend. 30% discount on Superdrug Own Brand Products both in store and online. Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Company pension matching and bonus. We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it. Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK. We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets! Unrivalled Learning and Development programmes. Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support. Come and be part of something special! For information on how we manage and store your data pleas
Aug 12, 2026
Full time
Join Superdrug Head Office- Make a Real Difference Every Day! Location: East Croydon Hours: 37.5 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Salary: Competitive Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling. Here's the exciting bit A day includes: In this role you are supporting and co-creating the delivery and execution of CRM activity across the member base of 9 million customers. You will be delivering highly creative, personalised and relevant communications that Superdrug members know and love. All campaigns will drive online & offline customer behaviour alongside the CRM KPIs. Sees every interaction with the customer as an opportunity to delight them and comfortable using different platforms to communicate with them. Understands customer needs and empowers others to remove any barriers to deliver great service. Uses positive language and behaviours in all interactions with customers and colleagues, building trust and rapport. Always prioritises actions which delight the customer/colleague. Suggests and supports new ideas and ways of working which are designed to improve service. Key Responsibilities: You will be responsible for the implementation of CRM campaigns to develop and grow the Superdrug Health & Beautycard loyalty scheme. Co-create the CRM & Loyalty activity plan, ensuring all campaigns are customer first and strive to increase the core CRM KPIs Sales Participation, Acquisition and Active Member Rate. Lead and champion all things creative, constantly searching for and discovering the latest industry trends, creating highly engaging and revenue-driving campaigns, ensuring theyre further driving the channels engagement metrics and objectives. Work with key stakeholders to build strong, automated, lifecycle and cross-channel campaigns, delivering the right message at the right time. This includes reporting back on KPIs and recommending on optimisation. Lead on creating and delivering highly personalised and sophisticated, industry-leading multi-channel campaigns. Work closely with the Email Design Team to constantly be improving the effectiveness of digital communications. Work with key stakeholders across Commercial, eCommerce, Marketing and Supplier teams to bring campaigns to life cross channel, including email, push, SMS and social where appropriate driving sales and customer engagement. Take a data-driven approach to CRM, using insight to influence and enhance storytelling and retention. Ensure CRM activity is personalised utilising the appropriate data segmentation to guide CRM targeting and content variation. Ensure all campaigns are performing against key performance and engagement metrics. Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our O+O platform. Confidently communicates, challenges and gives feedback to others. Encourages teamwork & collaboration between their own team and others. Recognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add value. Seeks feedback and listens to it, takes responsibility to find positive outcomes and solutions. Generating ideas and feeling that they can be shared both within their immediate team and also outside of the team. Person Specification: 2-4 years experience in a similar CRM role within retail, (Health & Beauty preferable but not essential). Must be commercially driven, customer-centric with solid understanding of customer lifecycles. Attention to detail. A creative mindset is a must. Social, can-do attitude. A natural flare for copywriting. Proven track record in end to end campaign management and analysis is essential. Evidence of using insight and data to drive improvements and ongoing test and learn across all elements of CRM delivering strong ROI figures. Is confident using data to make tactical decisions. Is knowledgeable about your specialism and has an awareness of their wider market and to support with the current trends in their business area. Actively looks for new ways of working through Ai that would benefit the business and move things forward. Actively developing your ability to use AI effectively and think critically about outputs. Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion. Here's what's in it for you: 33 days holiday rising to 38 days with length of service. (inclusive of bank holidays) 2 staff discount codes for yourself and a family member or friend. 30% discount on Superdrug Own Brand Products both in store and online. Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Company pension matching and bonus. We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it. Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK. We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets! Unrivalled Learning and Development programmes. Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support. Come and be part of something special! For information on how we manage and store your data pleas
Are you ready to lead quality for a complex 24/7 dairy ingredients site. Championing food safety, strengthening systems and developing a high-performing team? As Site Quality Manager, you'll set the standard for food safety and quality at Felinfach. Leading, coaching and developing our quality teams, building leadership capability, owning certifications and driving continuous improvement across the site. How You Will Make an Impact As the Site Quality Lead at Felinfach, you will ensure that all products meet food safety, quality, legality and customer requirements. You'll manage the analytical and microbiology laboratory, quality assurance, supplier quality and technical compliance, while building a robust food safety culture and delivering to internal SLAs. You will be a key member of the senior factory management team, collaborating cross-functionally to drive investigations, improvements and audit readiness in a 24/7 operation, while developing leadership capability and fostering an engaged, high-performing quality function. Ensure ongoing compliance with food safety, legal, AFI and customer standards (FSSC 22000, FEMAS, EHO approvals and related certifications). Own HACCP, VACCP and TACCP programmes and set hygiene and GMP standards; implement and train food safety principles across all levels. Lead the laboratory and QA functions to ensure fit-for-purpose analytical equipment and at-line testing that strengthens quality assurance. Coach, develop and inspire a multidisciplinary leadership team, building capability, driving engagement and creating a high-performing, inclusive culture where people can thrive. Lead and coordinate root cause investigations on quality and technical issues, embedding continuous improvement tools to improve product safety and quality. Deliver timely and accurate technical and quality reporting, manage the department budget and maintain strong relationships with local authorities. This role sits within the Felinfach factory leadership team and reports to the Factory Manager. You will directly lead the Quality Manager, Laboratory Manager, Technical Compliance Lead, Supplier Quality Assurance Manager and Hygiene Lead, providing coaching, performance management and development to build leadership capability, support succession planning and lead a team of approximately 23 colleagues (primarily day shift, with ad hoc cover as required). What Will Make You Successful You will bring a BSc (or equivalent) in Food or Dairy Science, Microbiology or a related field, alongside five or more years' experience in technical or quality management within the food industry, ideally within dairy. You'll demonstrate strong people leadership, with a track record of coaching and developing leaders, building high-performing teams, driving engagement and creating an inclusive culture where individuals and teams perform at their best. You'll also bring proven project delivery and root cause analysis experience, together with advanced knowledge of food safety management systems, customer audits and external certification audits (such as FSSC 22000, FEMAS and BRC/PAS). You translate complex data into clear, actionable insights and ideally hold an Advanced HACCP (Level 4) qualification. Personally, you're an authentic and inclusive people leader who builds trust, develops talent and empowers others to succeed. You're a conceptual and diagnostic problem solver who can prioritise effectively, identify root causes and drive meaningful action. Above all, you bring a continuous improvement mindset, you are never satisfied with average. As an adaptable communicator, you're credible at all levels and remain calm, accurate and objective under pressure. We work closely together and are proud of our inclusive culture. You'll have the opportunity to make a real impact by shaping both our quality performance and the capability of your team through meaningful responsibility, strong cross-functional collaboration and a commitment to developing people. What Do We Offer? You'll join a market leader producing high-quality dairy ingredients in a way that makes things better for our customers, the farmers who own us and the world. We're committed to professional development, investing in our people and promoting from within, offering the platform to grow your leadership, develop others and expand your technical impact. Would You Like to Join Us? If you're ready to elevate food safety and quality at Felinfach while leading and developing a high-performing team, we'd love to hear from you. Please apply as soon as possible. We review applications on a continuous basis and will close the recruitment process once the right candidate is found.
Aug 12, 2026
Full time
Are you ready to lead quality for a complex 24/7 dairy ingredients site. Championing food safety, strengthening systems and developing a high-performing team? As Site Quality Manager, you'll set the standard for food safety and quality at Felinfach. Leading, coaching and developing our quality teams, building leadership capability, owning certifications and driving continuous improvement across the site. How You Will Make an Impact As the Site Quality Lead at Felinfach, you will ensure that all products meet food safety, quality, legality and customer requirements. You'll manage the analytical and microbiology laboratory, quality assurance, supplier quality and technical compliance, while building a robust food safety culture and delivering to internal SLAs. You will be a key member of the senior factory management team, collaborating cross-functionally to drive investigations, improvements and audit readiness in a 24/7 operation, while developing leadership capability and fostering an engaged, high-performing quality function. Ensure ongoing compliance with food safety, legal, AFI and customer standards (FSSC 22000, FEMAS, EHO approvals and related certifications). Own HACCP, VACCP and TACCP programmes and set hygiene and GMP standards; implement and train food safety principles across all levels. Lead the laboratory and QA functions to ensure fit-for-purpose analytical equipment and at-line testing that strengthens quality assurance. Coach, develop and inspire a multidisciplinary leadership team, building capability, driving engagement and creating a high-performing, inclusive culture where people can thrive. Lead and coordinate root cause investigations on quality and technical issues, embedding continuous improvement tools to improve product safety and quality. Deliver timely and accurate technical and quality reporting, manage the department budget and maintain strong relationships with local authorities. This role sits within the Felinfach factory leadership team and reports to the Factory Manager. You will directly lead the Quality Manager, Laboratory Manager, Technical Compliance Lead, Supplier Quality Assurance Manager and Hygiene Lead, providing coaching, performance management and development to build leadership capability, support succession planning and lead a team of approximately 23 colleagues (primarily day shift, with ad hoc cover as required). What Will Make You Successful You will bring a BSc (or equivalent) in Food or Dairy Science, Microbiology or a related field, alongside five or more years' experience in technical or quality management within the food industry, ideally within dairy. You'll demonstrate strong people leadership, with a track record of coaching and developing leaders, building high-performing teams, driving engagement and creating an inclusive culture where individuals and teams perform at their best. You'll also bring proven project delivery and root cause analysis experience, together with advanced knowledge of food safety management systems, customer audits and external certification audits (such as FSSC 22000, FEMAS and BRC/PAS). You translate complex data into clear, actionable insights and ideally hold an Advanced HACCP (Level 4) qualification. Personally, you're an authentic and inclusive people leader who builds trust, develops talent and empowers others to succeed. You're a conceptual and diagnostic problem solver who can prioritise effectively, identify root causes and drive meaningful action. Above all, you bring a continuous improvement mindset, you are never satisfied with average. As an adaptable communicator, you're credible at all levels and remain calm, accurate and objective under pressure. We work closely together and are proud of our inclusive culture. You'll have the opportunity to make a real impact by shaping both our quality performance and the capability of your team through meaningful responsibility, strong cross-functional collaboration and a commitment to developing people. What Do We Offer? You'll join a market leader producing high-quality dairy ingredients in a way that makes things better for our customers, the farmers who own us and the world. We're committed to professional development, investing in our people and promoting from within, offering the platform to grow your leadership, develop others and expand your technical impact. Would You Like to Join Us? If you're ready to elevate food safety and quality at Felinfach while leading and developing a high-performing team, we'd love to hear from you. Please apply as soon as possible. We review applications on a continuous basis and will close the recruitment process once the right candidate is found.
This Digital Customer Success Manager role combines Customer Success, digital marketing and analytics, giving you ownership of customer engagement programmes that drive adoption, retention and growth across a portfolio of SaaS customers. You'll use data, content and automation to deliver customer value at scale while working closely with Product, Marketing and Customer Success teams in a fast-growing software business. Client Details Our client is a global software business that provides technology solutions to retailers, helping them improve store operations, internal communications, task management, and frontline execution. Their platform is used by retail organisations across multiple international markets to drive consistency, productivity, and performance across store networks. Despite being part of a larger international organisation, the team behind this product retains a collaborative, entrepreneurial culture with genuine startup energy. The successful candidate will join a close-knit Customer Success team and work closely with Product and Marketing leaders, gaining exposure to customers across the UK, Europe, North America and Australia. Description Develop and execute digital customer engagement campaigns that drive product adoption, retention and customer value across a portfolio of SaaS customers. Create compelling customer communications, webinars, videos and self-service content to support engagement at scale. Analyse customer usage data, engagement trends and feedback to identify opportunities, mitigate risk and improve customer outcomes. Monitor customer health and proactively implement initiatives to increase adoption and reduce churn risk. Leverage Customer Success and CRM platforms to automate customer journeys and deliver personalised experiences at scale. Collaborate with Customer Success, Product, Marketing and Support teams to deliver a seamless and consistent customer experience. Measure the success of digital initiatives, continuously optimising campaigns and programmes to drive engagement and retention. Support revenue retention and growth objectives through proactive customer lifecycle management and engagement strategies. Profile 2+ years' experience in Customer Success, Customer Marketing, Account Management or a similar customer-facing role within a SaaS or technology business. A digitally savvy professional who enjoys combining customer engagement, content creation and data analysis to drive customer outcomes. Strong written communication skills, with the ability to create engaging emails, webinars, videos and customer-facing content. Commercially aware, with a passion for helping customers maximise value while contributing to retention and growth objectives. Comfortable using CRM and Customer Success platforms such as Salesforce, HubSpot, Gainsight, Planhat or similar tools. Analytical and data-driven, with the ability to interpret customer usage trends and turn insights into actionable engagement strategies. Proactive, organised and self-motivated, capable of managing multiple priorities within a fast-paced, collaborative environment. Experience with digital customer engagement programmes, lifecycle campaigns or customer communities would be advantageous, as would French language skills. Job Offer The opportunity to take ownership of digital customer success initiatives and make a measurable impact on customer engagement, retention and growth. Exposure to a broad range of disciplines including Customer Success, digital marketing, customer lifecycle management and data analytics. The chance to work closely with Customer Success, Product and Marketing leaders in a highly collaborative environment. A supportive team culture that combines the energy and agility of a growing business with the stability of an established international software organisation. International exposure, working with customers across the UK, Europe, North America and Australia. Hybrid working, minimal travel requirements and strong opportunities for professional development within a growing SaaS business.
Aug 11, 2026
Full time
This Digital Customer Success Manager role combines Customer Success, digital marketing and analytics, giving you ownership of customer engagement programmes that drive adoption, retention and growth across a portfolio of SaaS customers. You'll use data, content and automation to deliver customer value at scale while working closely with Product, Marketing and Customer Success teams in a fast-growing software business. Client Details Our client is a global software business that provides technology solutions to retailers, helping them improve store operations, internal communications, task management, and frontline execution. Their platform is used by retail organisations across multiple international markets to drive consistency, productivity, and performance across store networks. Despite being part of a larger international organisation, the team behind this product retains a collaborative, entrepreneurial culture with genuine startup energy. The successful candidate will join a close-knit Customer Success team and work closely with Product and Marketing leaders, gaining exposure to customers across the UK, Europe, North America and Australia. Description Develop and execute digital customer engagement campaigns that drive product adoption, retention and customer value across a portfolio of SaaS customers. Create compelling customer communications, webinars, videos and self-service content to support engagement at scale. Analyse customer usage data, engagement trends and feedback to identify opportunities, mitigate risk and improve customer outcomes. Monitor customer health and proactively implement initiatives to increase adoption and reduce churn risk. Leverage Customer Success and CRM platforms to automate customer journeys and deliver personalised experiences at scale. Collaborate with Customer Success, Product, Marketing and Support teams to deliver a seamless and consistent customer experience. Measure the success of digital initiatives, continuously optimising campaigns and programmes to drive engagement and retention. Support revenue retention and growth objectives through proactive customer lifecycle management and engagement strategies. Profile 2+ years' experience in Customer Success, Customer Marketing, Account Management or a similar customer-facing role within a SaaS or technology business. A digitally savvy professional who enjoys combining customer engagement, content creation and data analysis to drive customer outcomes. Strong written communication skills, with the ability to create engaging emails, webinars, videos and customer-facing content. Commercially aware, with a passion for helping customers maximise value while contributing to retention and growth objectives. Comfortable using CRM and Customer Success platforms such as Salesforce, HubSpot, Gainsight, Planhat or similar tools. Analytical and data-driven, with the ability to interpret customer usage trends and turn insights into actionable engagement strategies. Proactive, organised and self-motivated, capable of managing multiple priorities within a fast-paced, collaborative environment. Experience with digital customer engagement programmes, lifecycle campaigns or customer communities would be advantageous, as would French language skills. Job Offer The opportunity to take ownership of digital customer success initiatives and make a measurable impact on customer engagement, retention and growth. Exposure to a broad range of disciplines including Customer Success, digital marketing, customer lifecycle management and data analytics. The chance to work closely with Customer Success, Product and Marketing leaders in a highly collaborative environment. A supportive team culture that combines the energy and agility of a growing business with the stability of an established international software organisation. International exposure, working with customers across the UK, Europe, North America and Australia. Hybrid working, minimal travel requirements and strong opportunities for professional development within a growing SaaS business.
Join our digital revolution in NatWest Digital X In everything we do, we work to one aim. To make digital experiences which are effortless and secure. So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter. Job description This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as an Engagement and Partnerships Manager In this crucial role, you'll lead innovative initiatives across the bank by collaboratively identifying potential opportunities and strategic partnerships that drive purposeful outcomes We'll look to you to build and strengthen relationships both within and outside the bank to identify and progress the most strategically impactful innovation opportunities This is a great opportunity to expand your leadership profile as you collaborate with the internal and external stakeholders to identify and understand key focus areas for exploration What you'll do As an Engagement and Partnerships Manager in Open Innovation, you'll help identify, explore, and validate opportunities that create value for customers and the bank. Working at the intersection of emerging technology, customer needs, and business strategy, you'll bring external insights, innovative thinking, and strong partnerships to shape the bank's future. You'll also work closely with start-ups, technology providers, academic institutions, and other ecosystem partners to source new capabilities and opportunities. Internally, you'll build strong stakeholder relationships, secure sponsorship for innovation initiatives, and help take ideas from discovery and experimentation through to implementation and scale. In addition, you'll be: Identifying and developing innovation opportunities aligned to strategic priorities and emerging technology trends Building and managing relationships across the external innovation ecosystem to source ideas, capabilities, and partnerships Bringing market and technology insights to inform strategy, decision-making, and investment priorities Collaborating with stakeholders across the bank to build support, manage delivery, and maximise impact Representing innovation initiatives through governance forums, while ensuring alignment with relevant risk and policy requirements The skills you'll need We're looking for someone with a strong understanding of the external innovation landscape and its impact on customers, with the ability to translate emerging technologies, market trends, and ecosystem developments into meaningful opportunities for the business. You should also have a good grasp of financial services strategy and be excited by the opportunity to explore, test, and scale technology-enabled propositions. To succeed in this role, you must be comfortable collaboratively incubating ideas, identifying high-potential opportunities, and shaping innovation pathways informed by developments both within financial services and across adjacent sectors. In addition, you'll need: The ability to build productive relationships and collaborate effectively with internal and external stakeholders, while managing commercial discussions and partnership negotiations where required Proven experience in shaping and delivering innovation initiatives, with the ability to adapt to new insights, navigate ambiguity, and progress opportunities through structured innovation pathways Strong strategic thinking skills, with the ability to define experimentation and validation approaches, take concepts from discovery to implementation, and make informed investment recommendations Experience building and managing relationships with a broad range of external partners, including start-ups, scale-ups, academic institutions, technology providers, and industry networks A strong understanding of emerging technology trends and their implications for financial services, particularly in areas such as artificial intelligence, agentic AI, automation, data, and digital platforms Excellent communication and influencing skills, with the ability to engage senior stakeholders, build alignment, and secure support for new opportunities
Aug 11, 2026
Full time
Join our digital revolution in NatWest Digital X In everything we do, we work to one aim. To make digital experiences which are effortless and secure. So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter. Job description This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as an Engagement and Partnerships Manager In this crucial role, you'll lead innovative initiatives across the bank by collaboratively identifying potential opportunities and strategic partnerships that drive purposeful outcomes We'll look to you to build and strengthen relationships both within and outside the bank to identify and progress the most strategically impactful innovation opportunities This is a great opportunity to expand your leadership profile as you collaborate with the internal and external stakeholders to identify and understand key focus areas for exploration What you'll do As an Engagement and Partnerships Manager in Open Innovation, you'll help identify, explore, and validate opportunities that create value for customers and the bank. Working at the intersection of emerging technology, customer needs, and business strategy, you'll bring external insights, innovative thinking, and strong partnerships to shape the bank's future. You'll also work closely with start-ups, technology providers, academic institutions, and other ecosystem partners to source new capabilities and opportunities. Internally, you'll build strong stakeholder relationships, secure sponsorship for innovation initiatives, and help take ideas from discovery and experimentation through to implementation and scale. In addition, you'll be: Identifying and developing innovation opportunities aligned to strategic priorities and emerging technology trends Building and managing relationships across the external innovation ecosystem to source ideas, capabilities, and partnerships Bringing market and technology insights to inform strategy, decision-making, and investment priorities Collaborating with stakeholders across the bank to build support, manage delivery, and maximise impact Representing innovation initiatives through governance forums, while ensuring alignment with relevant risk and policy requirements The skills you'll need We're looking for someone with a strong understanding of the external innovation landscape and its impact on customers, with the ability to translate emerging technologies, market trends, and ecosystem developments into meaningful opportunities for the business. You should also have a good grasp of financial services strategy and be excited by the opportunity to explore, test, and scale technology-enabled propositions. To succeed in this role, you must be comfortable collaboratively incubating ideas, identifying high-potential opportunities, and shaping innovation pathways informed by developments both within financial services and across adjacent sectors. In addition, you'll need: The ability to build productive relationships and collaborate effectively with internal and external stakeholders, while managing commercial discussions and partnership negotiations where required Proven experience in shaping and delivering innovation initiatives, with the ability to adapt to new insights, navigate ambiguity, and progress opportunities through structured innovation pathways Strong strategic thinking skills, with the ability to define experimentation and validation approaches, take concepts from discovery to implementation, and make informed investment recommendations Experience building and managing relationships with a broad range of external partners, including start-ups, scale-ups, academic institutions, technology providers, and industry networks A strong understanding of emerging technology trends and their implications for financial services, particularly in areas such as artificial intelligence, agentic AI, automation, data, and digital platforms Excellent communication and influencing skills, with the ability to engage senior stakeholders, build alignment, and secure support for new opportunities
hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. OneAdvanced serves customers who often have deeply embedded, on-premise or hosted systems that are integral to how they operate. This is a senior, customer-facing architecture role that goes well beyond traditional pre-sales. You will act as the bridge between customer strategy, core business processes, technology design, and service delivery - working alongside sales teams to help organisations modernise their enterprise landscapes. You will also play a meaningful role in how we approach this commercially - partnering with Revenue Enablement to shape the technical sales methodology we use across the business. Day to day Work closely with customers to understand their current-state systems, data flows, and key processes - and map these to the capabilities of our workflows/applications and platform services. Define integration and data flow strategies across internal and third-party systems, which may include ERP, HR, CRM, and risk and compliance platforms. Advise on master data management approaches with a platform-first mindset, reducing architectural complexity and technical debt. Assess customer data readiness for AI adoption - identifying quality, governance, and lineage gaps that need to be resolved before AI features can deliver meaningful value, and guiding customers through a pragmatic path to readiness. Help customers understand how AI and automation can be embedded within their workflows to improve decision-making and operational efficiency. Engage substantively with responsible AI and governance questions, particularly with buyers in regulated environments such as health, care, and government - covering explainability, auditability, bias, and data subject rights. Navigate sector-specific constraints - whether data residency and security requirements in health and care, procurement framework obligations in public sector, or operational integration demands in transport, logistics, and manufacturing - and design solutions that address these without compromising platform simplicity. Understand the outcome the customer is looking to achieve, and architect the solution to move them from their existing tech stack to IQ, the intelligent system of work for their given sector. Articulate how a move to OneAdvanced simplifies enterprise architecture - making the case clearly to both technical and non-technical stakeholders. Contribute to the development of our technical sales methodology in partnership with Revenue Enablement and the broader Solutions team. Subject matter expert for Bid responses around architecture, security and AI, working as part of a group of stakeholders to complete responses Partner closely with Sales, Product and Services to ensure proposed solutions are executable, scalable, and aligned to customer outcomes. Represent OneAdvanced at customer and industry events, sharing insight on data architecture, integration design, and digital transformation in enterprise software Please note, applicants must have the legal right to work in the UK at the time of application. Technical depth Strong grounding in ERP architecture - data models, integration patterns, and business process dependencies. Comfortable with cloud platform design, multi-tenant SaaS, and modern security models. Migration literacy Experience assessing legacy, on-premise, or hosted environments. Able to identify complexity, data integrity risk, and dependency chains - and translate these into a coherent transition approach. Consultative instinct Skilled at discovery. Able to surface what is actually blocking a customer, not just what they say is blocking them. Confident challenging assumptions. Commercial awareness Understands the deal context. Can build a compelling total cost of ownership case and recognise when technical risk is genuine versus when it is customer anxiety in disguise. Methodology thinking Desirable - has contributed to or built technical sales playbooks - including qualification criteria and discovery documentation. Able to abstract patterns from deal experience and codify what good looks like. Cross-functional influence Comfortable working laterally without authority. Influences sellers, enablement, and Solutions colleagues through credibility and clear reasoning rather than hierarchy. Applied AI translation Able to move a customer from vague curiosity - or vague fear - about AI to a concrete, credible adoption roadmap. Understands how AI capabilities embed into existing workflows, not just what they are in theory. Conversant in responsible AI, data readiness, and governance requirements, particularly in regulated environments. Sector expertise Desirable - experience working in the sectors we serve, and an understanding of some of the regulatory compliance our customer operate under. Beyond the job spec You stay current on platform evolution, competitor positioning, and sector trends. You are methodical under pressure. You do not cut corners on rigour when a deal gets complex or a timeline compresses. You are honest with customers helping them to see where something is a genuine challenge, or help them overcome perceived challenges. You know that the biggest barrier to AI adoption in most organisations is not technology - it is data quality, governance, and trust. You can have that conversation without losing the room. If you have spent your career sitting at the intersection of enterprise technology and the humans who rely on it - and you want a role where your architecture thinking directly shapes both customer outcomes and how a business sells - we would like to hear from you Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave , 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone , no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role , from company-wide bonuses to OTE and commission structures Income protection : up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
Aug 11, 2026
Full time
hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. OneAdvanced serves customers who often have deeply embedded, on-premise or hosted systems that are integral to how they operate. This is a senior, customer-facing architecture role that goes well beyond traditional pre-sales. You will act as the bridge between customer strategy, core business processes, technology design, and service delivery - working alongside sales teams to help organisations modernise their enterprise landscapes. You will also play a meaningful role in how we approach this commercially - partnering with Revenue Enablement to shape the technical sales methodology we use across the business. Day to day Work closely with customers to understand their current-state systems, data flows, and key processes - and map these to the capabilities of our workflows/applications and platform services. Define integration and data flow strategies across internal and third-party systems, which may include ERP, HR, CRM, and risk and compliance platforms. Advise on master data management approaches with a platform-first mindset, reducing architectural complexity and technical debt. Assess customer data readiness for AI adoption - identifying quality, governance, and lineage gaps that need to be resolved before AI features can deliver meaningful value, and guiding customers through a pragmatic path to readiness. Help customers understand how AI and automation can be embedded within their workflows to improve decision-making and operational efficiency. Engage substantively with responsible AI and governance questions, particularly with buyers in regulated environments such as health, care, and government - covering explainability, auditability, bias, and data subject rights. Navigate sector-specific constraints - whether data residency and security requirements in health and care, procurement framework obligations in public sector, or operational integration demands in transport, logistics, and manufacturing - and design solutions that address these without compromising platform simplicity. Understand the outcome the customer is looking to achieve, and architect the solution to move them from their existing tech stack to IQ, the intelligent system of work for their given sector. Articulate how a move to OneAdvanced simplifies enterprise architecture - making the case clearly to both technical and non-technical stakeholders. Contribute to the development of our technical sales methodology in partnership with Revenue Enablement and the broader Solutions team. Subject matter expert for Bid responses around architecture, security and AI, working as part of a group of stakeholders to complete responses Partner closely with Sales, Product and Services to ensure proposed solutions are executable, scalable, and aligned to customer outcomes. Represent OneAdvanced at customer and industry events, sharing insight on data architecture, integration design, and digital transformation in enterprise software Please note, applicants must have the legal right to work in the UK at the time of application. Technical depth Strong grounding in ERP architecture - data models, integration patterns, and business process dependencies. Comfortable with cloud platform design, multi-tenant SaaS, and modern security models. Migration literacy Experience assessing legacy, on-premise, or hosted environments. Able to identify complexity, data integrity risk, and dependency chains - and translate these into a coherent transition approach. Consultative instinct Skilled at discovery. Able to surface what is actually blocking a customer, not just what they say is blocking them. Confident challenging assumptions. Commercial awareness Understands the deal context. Can build a compelling total cost of ownership case and recognise when technical risk is genuine versus when it is customer anxiety in disguise. Methodology thinking Desirable - has contributed to or built technical sales playbooks - including qualification criteria and discovery documentation. Able to abstract patterns from deal experience and codify what good looks like. Cross-functional influence Comfortable working laterally without authority. Influences sellers, enablement, and Solutions colleagues through credibility and clear reasoning rather than hierarchy. Applied AI translation Able to move a customer from vague curiosity - or vague fear - about AI to a concrete, credible adoption roadmap. Understands how AI capabilities embed into existing workflows, not just what they are in theory. Conversant in responsible AI, data readiness, and governance requirements, particularly in regulated environments. Sector expertise Desirable - experience working in the sectors we serve, and an understanding of some of the regulatory compliance our customer operate under. Beyond the job spec You stay current on platform evolution, competitor positioning, and sector trends. You are methodical under pressure. You do not cut corners on rigour when a deal gets complex or a timeline compresses. You are honest with customers helping them to see where something is a genuine challenge, or help them overcome perceived challenges. You know that the biggest barrier to AI adoption in most organisations is not technology - it is data quality, governance, and trust. You can have that conversation without losing the room. If you have spent your career sitting at the intersection of enterprise technology and the humans who rely on it - and you want a role where your architecture thinking directly shapes both customer outcomes and how a business sells - we would like to hear from you Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave , 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone , no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role , from company-wide bonuses to OTE and commission structures Income protection : up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
Are you a strategic Product Manager who thrives on turning ambitious ideas into real business outcomes? Do you enjoy leading transformational change, solving complex challenges, and delivering products that make a genuine difference to customers and colleagues? At Thames Water, we're looking for an exceptional Product Manager (Agent Experience) on a 13 - 18 Month Fixed Term/ Secondment to lead the evolution of our Agent Experience product portfolio. This is a high-impact role where you'll define product strategy, own multi-year roadmaps, and deliver innovative solutions that enhance both customer and agent experiences. Working closely with the Head of Agent Experience, you'll bring together business, operational and technology teams to deliver meaningful change at scale, ensuring products remain aligned to customer needs, business priorities, and future growth ambitions. What You'll Be Doing as our Product Manager , you'll take ownership of the full product lifecycle, from defining the vision through to delivery and continuous improvement. Create and deliver a clear product vision and roadmap aligned to strategic business objectives. Lead the development and evolution of agent-facing products that deliver measurable value. Prioritise initiatives using customer insight, operational performance data and user feedback. Work across multiple product teams and all contact channels to identify opportunities, manage dependencies and drive innovation. Translate complex business challenges into practical, scalable product solutions. Drive adoption of new products and capabilities through effective change management and business readiness activities. Ensure products comply with Thames Water's security, data, digital, quality and Agile standards. Monitor product performance and continuously improve outcomes for agents, operational teams and customers. Influence senior stakeholders through clear, evidence-based recommendations and strategic thinking. Deputise for the Head of Agent Experience when required. You'll Work Closely With This role offers extensive visibility across the organisation, partnering with: Retail, Operations, Digital, Commercial and Data teams. Senior leaders and business stakeholders. Product Owners, Business SMEs and delivery teams. Change, transformation and customer experience specialists. You'll be equally comfortable presenting strategic roadmaps to senior stakeholders as you are collaborating with frontline teams and end users to understand challenges and identify opportunities for improvement. What You Should Bring to the Role Essential Experience Proven experience as a Product Manager or Senior Product Owner, owning product strategy, roadmaps and delivery. Experience within customer service, contact centre or operational environments. Experience leading cross-functional teams to deliver customer-focused products and business change. Strong stakeholder management and influencing skills, with the ability to build relationships and drive decision-making at all levels. Experience using customer insight, user research, operational data and feedback to prioritise product investment and improvements. Strong analytical and problem-solving skills, translating complex business challenges into practical and scalable solutions. Experience balancing customer, operational and commercial priorities to deliver measurable business value. A proactive, customer-focused mindset with a passion for innovation and continuous improvement. Essential Qualifications & Technical Skills Proven experience managing products within an Agile environment, including roadmap ownership and backlog prioritisation. Strong understanding of Agile delivery methodologies, including Scrum. Experience defining, measuring and tracking product performance and success metrics. Relevant qualification in Agile, Scrum, AgilePM, PRINCE2, APM or a related discipline. Degree-level qualification, or equivalent professional experience, in Business, Technology, Marketing or a related field. Desirable Experience Experience leading digital transformation, product innovation or large-scale change programmes. Experience assessing competitor products and identifying opportunities for improvement. Advanced analytical and problem-solving capabilities. Experience working with enterprise-scale digital products and technology platforms. Desirable Qualifications Additional certifications in Agile, Product Management, Project Management or Business Analysis. Base Location: Clearwater Court, Reading (RG1 8DB), with hybrid working. The role requires planned travel to our Kemble Court office in Reading and Newbridge Square in Swindon and occasional travel to London as needed. Hours: 36 hours per week What's in it for you? A starting salary of £65,000 and up to £75,000 per annum depending on skills and experience. 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Car Allowance. Annual Bonus. Private Medical Health Care. Performance-related pay plan directly linked to company performance measures and targets. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Aug 11, 2026
Full time
Are you a strategic Product Manager who thrives on turning ambitious ideas into real business outcomes? Do you enjoy leading transformational change, solving complex challenges, and delivering products that make a genuine difference to customers and colleagues? At Thames Water, we're looking for an exceptional Product Manager (Agent Experience) on a 13 - 18 Month Fixed Term/ Secondment to lead the evolution of our Agent Experience product portfolio. This is a high-impact role where you'll define product strategy, own multi-year roadmaps, and deliver innovative solutions that enhance both customer and agent experiences. Working closely with the Head of Agent Experience, you'll bring together business, operational and technology teams to deliver meaningful change at scale, ensuring products remain aligned to customer needs, business priorities, and future growth ambitions. What You'll Be Doing as our Product Manager , you'll take ownership of the full product lifecycle, from defining the vision through to delivery and continuous improvement. Create and deliver a clear product vision and roadmap aligned to strategic business objectives. Lead the development and evolution of agent-facing products that deliver measurable value. Prioritise initiatives using customer insight, operational performance data and user feedback. Work across multiple product teams and all contact channels to identify opportunities, manage dependencies and drive innovation. Translate complex business challenges into practical, scalable product solutions. Drive adoption of new products and capabilities through effective change management and business readiness activities. Ensure products comply with Thames Water's security, data, digital, quality and Agile standards. Monitor product performance and continuously improve outcomes for agents, operational teams and customers. Influence senior stakeholders through clear, evidence-based recommendations and strategic thinking. Deputise for the Head of Agent Experience when required. You'll Work Closely With This role offers extensive visibility across the organisation, partnering with: Retail, Operations, Digital, Commercial and Data teams. Senior leaders and business stakeholders. Product Owners, Business SMEs and delivery teams. Change, transformation and customer experience specialists. You'll be equally comfortable presenting strategic roadmaps to senior stakeholders as you are collaborating with frontline teams and end users to understand challenges and identify opportunities for improvement. What You Should Bring to the Role Essential Experience Proven experience as a Product Manager or Senior Product Owner, owning product strategy, roadmaps and delivery. Experience within customer service, contact centre or operational environments. Experience leading cross-functional teams to deliver customer-focused products and business change. Strong stakeholder management and influencing skills, with the ability to build relationships and drive decision-making at all levels. Experience using customer insight, user research, operational data and feedback to prioritise product investment and improvements. Strong analytical and problem-solving skills, translating complex business challenges into practical and scalable solutions. Experience balancing customer, operational and commercial priorities to deliver measurable business value. A proactive, customer-focused mindset with a passion for innovation and continuous improvement. Essential Qualifications & Technical Skills Proven experience managing products within an Agile environment, including roadmap ownership and backlog prioritisation. Strong understanding of Agile delivery methodologies, including Scrum. Experience defining, measuring and tracking product performance and success metrics. Relevant qualification in Agile, Scrum, AgilePM, PRINCE2, APM or a related discipline. Degree-level qualification, or equivalent professional experience, in Business, Technology, Marketing or a related field. Desirable Experience Experience leading digital transformation, product innovation or large-scale change programmes. Experience assessing competitor products and identifying opportunities for improvement. Advanced analytical and problem-solving capabilities. Experience working with enterprise-scale digital products and technology platforms. Desirable Qualifications Additional certifications in Agile, Product Management, Project Management or Business Analysis. Base Location: Clearwater Court, Reading (RG1 8DB), with hybrid working. The role requires planned travel to our Kemble Court office in Reading and Newbridge Square in Swindon and occasional travel to London as needed. Hours: 36 hours per week What's in it for you? A starting salary of £65,000 and up to £75,000 per annum depending on skills and experience. 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Car Allowance. Annual Bonus. Private Medical Health Care. Performance-related pay plan directly linked to company performance measures and targets. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Finlay Jude Associates are working with a leading manufacturer in the Construction products and Passive Fire protection industry. We're seeking an experienced and dynamic Head of Sales to lead and develop the sales function for a business renowned for its innovation, product quality, and compliance expertise. As the Head of Sales , you will report directly to the General Manager and take full responsibility for leading the sales strategy, driving revenue growth, managing the sales team, including specifications and customer support, and overseeing the sales budget. This is a key leadership role that requires close collaboration with Customer Services, Marketing, Technical, and Production teams to ensure commercial success and seamless customer experience. You will serve as a brand ambassador for, representing the company at industry events, delivering seminars, and supporting product training initiatives. The role will be predominantly based at their Rochdale site but will involve some UK-wide travel. Benefits in the role of Head of Sales; Competitive salary Company car or car allowance from day 1 33 days holiday 2 x salary life insurance Healthcare Benefit 3 % Company Contribution to Pension Opportunity to lead a respected and growing brand Ongoing professional development and progression opportunities Key Responsibilities as Head of Sales; Lead, manage, and develop the regional sales teams currently in the UK and Ireland, setting strategic goals, KPIs, and performance measures. Drive field sales by promoting a high-performance range of passive fire protection products to architects, contractors, installers, and other key stakeholders. Generate specifications, protect and track project pipeline, price effectively, and build strong relationships across the construction value chain. Collaborate with cross-functional teams and support the creation of marketing tools, materials, and case studies. Identify and pursue new market opportunities, providing timely commercial and competitive insights to senior management. Deliver accurate sales forecasts, define product sales targets, and analyse market demand, competitor activities, industry trends, and economic factors. Be accountable for national sales operations, including workforce planning, task delegation, and performance monitoring. Oversee the successful adoption and optimisation of sales and marketing automation tools. Deliver data-driven reports on pipeline health, conversion rates, lead performance, and market segmentation Regularly manage and conduct CPD seminars, manage product training, and represent the brand at trade shows and industry events. Travel to visit project sites, key accounts, and industry locations Key Skills and Experience required as Head of Sales; Minimum 5 years of relevant experience, ideally in a construction, engineering, or business-related discipline. Background in passive fire protection, construction or similar resistive materials (e.g., fire batts, cavity barriers, collars, sealants) preferred. Experience in a product or customer service role involving technical product management. Proven experience selling to dry lining contractors, façade installers, architects, main contractors, and subcontractors. Experience delivering CPD presentations. Strong technical aptitude with ability to quickly grasp product specifications and compliance requirements. Demonstrates a solution-based sales approach, with a positive and customer-first attitude. Excellent communication, leadership, and interpersonal skills. Confident in CRM, ERP, and reporting platforms; experience with Tropos and HubSpot would be advantageous Familiarity with CAD drawings and technical schematics advantageous. Strong digital skills including MS Office; familiarity with ERP/CRM essential. If you're an accomplished Head of Sales with experience in the Construction or Fire Protection industry and want to take the next step in your career, we'd love to hear from you. Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven't heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Aug 11, 2026
Full time
Finlay Jude Associates are working with a leading manufacturer in the Construction products and Passive Fire protection industry. We're seeking an experienced and dynamic Head of Sales to lead and develop the sales function for a business renowned for its innovation, product quality, and compliance expertise. As the Head of Sales , you will report directly to the General Manager and take full responsibility for leading the sales strategy, driving revenue growth, managing the sales team, including specifications and customer support, and overseeing the sales budget. This is a key leadership role that requires close collaboration with Customer Services, Marketing, Technical, and Production teams to ensure commercial success and seamless customer experience. You will serve as a brand ambassador for, representing the company at industry events, delivering seminars, and supporting product training initiatives. The role will be predominantly based at their Rochdale site but will involve some UK-wide travel. Benefits in the role of Head of Sales; Competitive salary Company car or car allowance from day 1 33 days holiday 2 x salary life insurance Healthcare Benefit 3 % Company Contribution to Pension Opportunity to lead a respected and growing brand Ongoing professional development and progression opportunities Key Responsibilities as Head of Sales; Lead, manage, and develop the regional sales teams currently in the UK and Ireland, setting strategic goals, KPIs, and performance measures. Drive field sales by promoting a high-performance range of passive fire protection products to architects, contractors, installers, and other key stakeholders. Generate specifications, protect and track project pipeline, price effectively, and build strong relationships across the construction value chain. Collaborate with cross-functional teams and support the creation of marketing tools, materials, and case studies. Identify and pursue new market opportunities, providing timely commercial and competitive insights to senior management. Deliver accurate sales forecasts, define product sales targets, and analyse market demand, competitor activities, industry trends, and economic factors. Be accountable for national sales operations, including workforce planning, task delegation, and performance monitoring. Oversee the successful adoption and optimisation of sales and marketing automation tools. Deliver data-driven reports on pipeline health, conversion rates, lead performance, and market segmentation Regularly manage and conduct CPD seminars, manage product training, and represent the brand at trade shows and industry events. Travel to visit project sites, key accounts, and industry locations Key Skills and Experience required as Head of Sales; Minimum 5 years of relevant experience, ideally in a construction, engineering, or business-related discipline. Background in passive fire protection, construction or similar resistive materials (e.g., fire batts, cavity barriers, collars, sealants) preferred. Experience in a product or customer service role involving technical product management. Proven experience selling to dry lining contractors, façade installers, architects, main contractors, and subcontractors. Experience delivering CPD presentations. Strong technical aptitude with ability to quickly grasp product specifications and compliance requirements. Demonstrates a solution-based sales approach, with a positive and customer-first attitude. Excellent communication, leadership, and interpersonal skills. Confident in CRM, ERP, and reporting platforms; experience with Tropos and HubSpot would be advantageous Familiarity with CAD drawings and technical schematics advantageous. Strong digital skills including MS Office; familiarity with ERP/CRM essential. If you're an accomplished Head of Sales with experience in the Construction or Fire Protection industry and want to take the next step in your career, we'd love to hear from you. Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven't heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. If you've ever wanted the opportunity to build and improve an MSP rather than simply maintain one, we'd love to hear from you. The Role at a Glance Technical Service Delivery Manager Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working Thereafter (Subject to Successful Onboarding, Performance & Business Requirements) £60,000 - £65,000 DOE + Company Benefits Permanent Full Time Reporting to: CTO Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background / Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. The Opportunity We're specifically looking for someone who has already led Service Delivery within an MSP and can demonstrate how they've improved or transformed a service operation before. You'll inherit a solid foundation with genuine opportunity to improve how we operate, developing a more proactive, accountable and customer-focused service operation. You'll lead our Service Desk, Escalation and Centralised Services teams while working closely with the CTO to improve operational maturity, strengthen customer experience and support the continued growth of the business. Whilst you'll have strong technical credibility, this is not a hands-on engineering role. Instead, you'll lead the people, processes and service operations that enable our technical teams to perform at their best. What You'll Be Doing Service Leadership • Lead the day-to-day operation of our 1st, 2nd and Escalation Support teams. • Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling. • Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency. • Reduce unnecessary escalations through improved workflows, coaching and service standards. Customer Service & Operational Excellence • Lead major incidents, customer escalations and service recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA workflows, SLAs, automation, reporting, dashboards and service data quality. • Introduce better documentation, knowledge management and operational processes. • Identify opportunities to automate repetitive activities and improve service maturity. Leadership & People Development • Coach, mentor and develop Service Desk engineers and team leaders. • Conduct one-to-ones, performance reviews and capability planning. • Build a culture of ownership, accountability and continuous improvement. • Support recruitment and succession planning as the business grows. Projects & Customer Onboarding • Coordinate operational delivery for new customer onboarding and Managed Service transitions. • Work closely with Sales, Projects and Technical teams to ensure seamless customer handovers. • Support pre-sales activity by providing operational expertise and service insight. • Coordinate project delivery from a service perspective while working alongside technical specialists responsible for solution design. About You You're an experienced MSP Service Delivery leader who enjoys improving operations rather than simply maintaining them. You understand how to balance customer expectations, technical capability and commercial priorities while developing high-performing teams that consistently deliver excellent service. You'll probably bring: • Proven experience leading Service Delivery within a Managed Service Provider. • Demonstrable experience improving, transforming or rebuilding an MSP Service Desk or Managed Services operation. • Strong leadership experience across 1st Line, 2nd Line and Escalation teams. • Deep hands-on experience with HaloPSA (strongly preferred) or another leading PSA platform, including configuring workflows, SLAs, queues, automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/disaster recovery and modern RMM platforms (NinjaOne experience advantageous). • Strong customer-facing communication and stakeholder management skills. • Commercial awareness with experience supporting customer onboarding, service transitions and pre-sales activities. • Experience supporting legal, professional services or other regulated environments would be advantageous. Why Join Nexian? This is an opportunity to genuinely shape how our Managed Services function operates. Rather than inheriting a mature operation, you'll have the autonomy to improve processes, develop people and create a service operation capable of supporting our ambitious growth plans. Alongside a competitive salary you'll enjoy: • £60,000 - £65,000 DOE. • Hybrid working following successful onboarding, subject to performance and business requirements. • Company pension. • Career progression opportunities. • Direct access to senior leadership. • Genuine autonomy and ownership. • Opportunity to shape a growing Managed Services business. • Supportive, collaborative culture. Your Experience May Include Technical Service Delivery Manager, IT Service Delivery Manager, Managed Services Manager, MSP Operations Manager, Service Desk Manager, IT Operations Manager, Head of Service Delivery, Technical Operations Manager or Service Operations Manager. Apply Now If you're ready to build, improve and lead a Managed Services operation where your ideas, leadership and experience will genuinely shape the future of the business, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
Aug 11, 2026
Full time
Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. If you've ever wanted the opportunity to build and improve an MSP rather than simply maintain one, we'd love to hear from you. The Role at a Glance Technical Service Delivery Manager Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working Thereafter (Subject to Successful Onboarding, Performance & Business Requirements) £60,000 - £65,000 DOE + Company Benefits Permanent Full Time Reporting to: CTO Product / Service: Managed IT Services Microsoft Cloud Cyber Security Digital Transformation Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background / Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. We help ambitious organisations modernise, secure and optimise their technology through a combination of strategic consultancy, managed services and technical expertise. Alongside our Managed Services business, we're recognised as one of the UK's leading Actionstep implementation partners, supporting legal, professional services and other ambitious organisations with technology that enables long-term growth. We're a collaborative, ambitious business where ownership is encouraged, good ideas are welcomed and people genuinely enjoy working together. The Opportunity We're specifically looking for someone who has already led Service Delivery within an MSP and can demonstrate how they've improved or transformed a service operation before. You'll inherit a solid foundation with genuine opportunity to improve how we operate, developing a more proactive, accountable and customer-focused service operation. You'll lead our Service Desk, Escalation and Centralised Services teams while working closely with the CTO to improve operational maturity, strengthen customer experience and support the continued growth of the business. Whilst you'll have strong technical credibility, this is not a hands-on engineering role. Instead, you'll lead the people, processes and service operations that enable our technical teams to perform at their best. What You'll Be Doing Service Leadership • Lead the day-to-day operation of our 1st, 2nd and Escalation Support teams. • Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling. • Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency. • Reduce unnecessary escalations through improved workflows, coaching and service standards. Customer Service & Operational Excellence • Lead major incidents, customer escalations and service recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA workflows, SLAs, automation, reporting, dashboards and service data quality. • Introduce better documentation, knowledge management and operational processes. • Identify opportunities to automate repetitive activities and improve service maturity. Leadership & People Development • Coach, mentor and develop Service Desk engineers and team leaders. • Conduct one-to-ones, performance reviews and capability planning. • Build a culture of ownership, accountability and continuous improvement. • Support recruitment and succession planning as the business grows. Projects & Customer Onboarding • Coordinate operational delivery for new customer onboarding and Managed Service transitions. • Work closely with Sales, Projects and Technical teams to ensure seamless customer handovers. • Support pre-sales activity by providing operational expertise and service insight. • Coordinate project delivery from a service perspective while working alongside technical specialists responsible for solution design. About You You're an experienced MSP Service Delivery leader who enjoys improving operations rather than simply maintaining them. You understand how to balance customer expectations, technical capability and commercial priorities while developing high-performing teams that consistently deliver excellent service. You'll probably bring: • Proven experience leading Service Delivery within a Managed Service Provider. • Demonstrable experience improving, transforming or rebuilding an MSP Service Desk or Managed Services operation. • Strong leadership experience across 1st Line, 2nd Line and Escalation teams. • Deep hands-on experience with HaloPSA (strongly preferred) or another leading PSA platform, including configuring workflows, SLAs, queues, automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/disaster recovery and modern RMM platforms (NinjaOne experience advantageous). • Strong customer-facing communication and stakeholder management skills. • Commercial awareness with experience supporting customer onboarding, service transitions and pre-sales activities. • Experience supporting legal, professional services or other regulated environments would be advantageous. Why Join Nexian? This is an opportunity to genuinely shape how our Managed Services function operates. Rather than inheriting a mature operation, you'll have the autonomy to improve processes, develop people and create a service operation capable of supporting our ambitious growth plans. Alongside a competitive salary you'll enjoy: • £60,000 - £65,000 DOE. • Hybrid working following successful onboarding, subject to performance and business requirements. • Company pension. • Career progression opportunities. • Direct access to senior leadership. • Genuine autonomy and ownership. • Opportunity to shape a growing Managed Services business. • Supportive, collaborative culture. Your Experience May Include Technical Service Delivery Manager, IT Service Delivery Manager, Managed Services Manager, MSP Operations Manager, Service Desk Manager, IT Operations Manager, Head of Service Delivery, Technical Operations Manager or Service Operations Manager. Apply Now If you're ready to build, improve and lead a Managed Services operation where your ideas, leadership and experience will genuinely shape the future of the business, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
Service Designer 6 Months - Contract Warwick (2 days a week on site) Are you passionate about creating meaningful service experiences? Do you thrive on using human-centred design to improve customer and colleague interactions? Join our client, a leader in the utilities sector, as a Service Designer and help shape the future of service delivery! About the Role: As a Service Designer, you will play a pivotal role in understanding customer, colleague, and business needs. Your insights will drive service improvements that balance exceptional customer experiences with operational efficiency. If you're ready to make a real impact, this is the opportunity for you! Key Responsibilities: Research & Insight Plan and execute qualitative research to capture valuable customer and business insights. Conduct engaging stakeholder interviews, workshops, and discovery activities. Synthesise research findings to uncover themes, patterns, and unmet needs. Build and maintain a central insight repository that promotes evidence-based decision-making. Transform research findings into actionable insights and strategic recommendations. Service Design Lead end-to-end service design activities, from discovery to implementation. Map current and future-state customer journeys and operational processes. Develop service blueprints, ecosystem maps, and innovative service concepts. Define user needs and identify key service opportunities for enhancement. Collaboration & Facilitation Facilitate workshops with diverse teams and stakeholders to foster collaboration. Work closely with Product Managers, User Researchers, and Operational teams. Present research findings and design concepts to stakeholders at all levels. Build relationships across the organisation to champion user-centred design practises. Who You Are: Essential Skills & Experience: Proven experience in Service Design within complex organisations. Strong qualitative research and synthesis skills. Ability to translate research into clear, actionable insights. Excellent workshop facilitation and stakeholder engagement abilities. Experience mapping end-to-end customer and operational journeys. Proficient in visual communication and storytelling. Desirable Skills: Familiarity with service transformation or organisational change programmes. Knowledge of Human-Centred Design and Design Thinking methodologies. Experience with Figma and FigJam for service design artefacts. Understanding of accessibility and inclusive design principles. Tools & Platforms You'll Use: Figma FigJam Microsoft 365 Microsoft Teams SharePoint Jira (a plus!) Join Us! If you're excited to leverage your skills in a dynamic environment that values innovation and collaboration, we'd love to hear from you! Apply now and be part of a team that's dedicated to transforming service delivery in the utilities industry. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Aug 08, 2026
Contractor
Service Designer 6 Months - Contract Warwick (2 days a week on site) Are you passionate about creating meaningful service experiences? Do you thrive on using human-centred design to improve customer and colleague interactions? Join our client, a leader in the utilities sector, as a Service Designer and help shape the future of service delivery! About the Role: As a Service Designer, you will play a pivotal role in understanding customer, colleague, and business needs. Your insights will drive service improvements that balance exceptional customer experiences with operational efficiency. If you're ready to make a real impact, this is the opportunity for you! Key Responsibilities: Research & Insight Plan and execute qualitative research to capture valuable customer and business insights. Conduct engaging stakeholder interviews, workshops, and discovery activities. Synthesise research findings to uncover themes, patterns, and unmet needs. Build and maintain a central insight repository that promotes evidence-based decision-making. Transform research findings into actionable insights and strategic recommendations. Service Design Lead end-to-end service design activities, from discovery to implementation. Map current and future-state customer journeys and operational processes. Develop service blueprints, ecosystem maps, and innovative service concepts. Define user needs and identify key service opportunities for enhancement. Collaboration & Facilitation Facilitate workshops with diverse teams and stakeholders to foster collaboration. Work closely with Product Managers, User Researchers, and Operational teams. Present research findings and design concepts to stakeholders at all levels. Build relationships across the organisation to champion user-centred design practises. Who You Are: Essential Skills & Experience: Proven experience in Service Design within complex organisations. Strong qualitative research and synthesis skills. Ability to translate research into clear, actionable insights. Excellent workshop facilitation and stakeholder engagement abilities. Experience mapping end-to-end customer and operational journeys. Proficient in visual communication and storytelling. Desirable Skills: Familiarity with service transformation or organisational change programmes. Knowledge of Human-Centred Design and Design Thinking methodologies. Experience with Figma and FigJam for service design artefacts. Understanding of accessibility and inclusive design principles. Tools & Platforms You'll Use: Figma FigJam Microsoft 365 Microsoft Teams SharePoint Jira (a plus!) Join Us! If you're excited to leverage your skills in a dynamic environment that values innovation and collaboration, we'd love to hear from you! Apply now and be part of a team that's dedicated to transforming service delivery in the utilities industry. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Product Owner Shape the future of intelligent sensing and advanced analytics. We're looking for an experienced Product Owner to lead the vision and delivery of a sophisticated analytics platform that transforms complex sensor data into meaningful operational insight. Working at the intersection of product, engineering and data science, you'll define priorities, drive measurable improvements, and ensure analytics capabilities continue to evolve in line with customer needs and technical innovation. Key Responsibilities Define and own the product roadmap for a complex analytics platform, balancing short and long-term priorities. Lead the product backlog, ensuring requirements are clearly defined and ready for delivery. Establish measurable performance targets for analytics, tracking, classification and decision-support capabilities. Work closely with data scientists to translate machine learning and analytical models into production-ready features. Collaborate with software engineers, technical specialists and customers to refine requirements and validate delivered functionality. Monitor product performance using data and metrics, driving continuous improvement through evidence-based decision making. Support agile delivery by prioritising work, accepting completed features and maintaining alignment across multidisciplinary teams. Spend time with customers and operational users to understand workflows and ensure the product delivers real-world value. Requirements Experience as a Product Owner or Product Manager delivering complex software or analytics-based products. Strong understanding of sensor data processing, tracking, data fusion or advanced analytics. A data-driven approach with experience defining KPIs, measuring performance and using evidence to prioritise product decisions. Experience working alongside data science and engineering teams to deliver technical products. Proven ability to translate customer and operational requirements into clear, prioritised user stories and product backlogs. Experience using Azure DevOps or similar agile work management tools. Excellent communication and stakeholder management skills, with the ability to work across technical and non-technical teams. Desirable Experience within defence, aerospace, security, autonomous systems or other high-technology engineering sectors. Knowledge of radar, RF, electro-optical or other sensor technologies. Background in engineering, physics, mathematics, data science or a related technical discipline. Experience delivering AI, machine learning or analytics-driven products. Familiarity with decision-support systems or operational software platforms. Please note: This is a hybrid role based around regular attendance at the Reading office, with occasional travel to operational sites
Aug 08, 2026
Full time
Product Owner Shape the future of intelligent sensing and advanced analytics. We're looking for an experienced Product Owner to lead the vision and delivery of a sophisticated analytics platform that transforms complex sensor data into meaningful operational insight. Working at the intersection of product, engineering and data science, you'll define priorities, drive measurable improvements, and ensure analytics capabilities continue to evolve in line with customer needs and technical innovation. Key Responsibilities Define and own the product roadmap for a complex analytics platform, balancing short and long-term priorities. Lead the product backlog, ensuring requirements are clearly defined and ready for delivery. Establish measurable performance targets for analytics, tracking, classification and decision-support capabilities. Work closely with data scientists to translate machine learning and analytical models into production-ready features. Collaborate with software engineers, technical specialists and customers to refine requirements and validate delivered functionality. Monitor product performance using data and metrics, driving continuous improvement through evidence-based decision making. Support agile delivery by prioritising work, accepting completed features and maintaining alignment across multidisciplinary teams. Spend time with customers and operational users to understand workflows and ensure the product delivers real-world value. Requirements Experience as a Product Owner or Product Manager delivering complex software or analytics-based products. Strong understanding of sensor data processing, tracking, data fusion or advanced analytics. A data-driven approach with experience defining KPIs, measuring performance and using evidence to prioritise product decisions. Experience working alongside data science and engineering teams to deliver technical products. Proven ability to translate customer and operational requirements into clear, prioritised user stories and product backlogs. Experience using Azure DevOps or similar agile work management tools. Excellent communication and stakeholder management skills, with the ability to work across technical and non-technical teams. Desirable Experience within defence, aerospace, security, autonomous systems or other high-technology engineering sectors. Knowledge of radar, RF, electro-optical or other sensor technologies. Background in engineering, physics, mathematics, data science or a related technical discipline. Experience delivering AI, machine learning or analytics-driven products. Familiarity with decision-support systems or operational software platforms. Please note: This is a hybrid role based around regular attendance at the Reading office, with occasional travel to operational sites
Customer Success Manager Bournemouth Hybrid (3 Days Office / 2 Days Home) 30,000+ Commission Realistic OTE 52,000 Monday to Friday, 09:00 - 17:30 Are you a commercially minded customer-facing professional who thrives in a fast-paced, target-driven environment? Do you enjoy building relationships, helping customers achieve results, and identifying opportunities for growth? You'll manage a portfolio of existing customers and so this is a high-activity role where success comes from building strong customer relationships through regular phone and video engagement. You'll help customers maximise value from the platform while driving retention, identifying commercial opportunities, and contributing to overall business growth. The Role as a Customer Success Manager As a Customer Success Manager, you'll take ownership of a portfolio of over 200 subscribers, working closely with both users and decision-makers to ensure they achieve their goals. You'll be responsible for delivering a high volume of quality customer interactions, helping clients embed the systems into their daily workflows and get the most from their subscription. Alongside customer success activities, you'll play an important commercial role by supporting contract renewals and identifying upsell and cross-sell opportunities, with strong performance rewarded through our commission scheme. Key Responsibilities of a Customer Success Manager Manage a portfolio of 200+ customers, developing strong relationships across multiple stakeholders. Conduct regular outbound calls and online meetings to understand customer objectives, challenges, and opportunities. Demonstrate how you can help customers target projects, track opportunities, and stay ahead of competitors. Deliver engaging online training sessions and platform demonstrations. Maintain a high volume of weekly customer touchpoints across phone, email, and video channels. Monitor customer usage, engagement levels, and satisfaction to proactively identify and mitigate renewal risks. Create focused account plans with clear actions, timelines, and measurable goals. Lead value-driven commercial conversations to uncover upsell and cross-sell opportunities and pass qualified leads to the Account Management team. Maintain accurate records and activity tracking within Salesforce and other internal systems. Share customer insights and feedback with Sales, Product, Marketing, Content, and Finance teams to support continuous improvement. About You We're looking for someone who enjoys working towards clear goals and is motivated by delivering strong results for both customers and the business. You may already be working in Customer Success or Account Management, or perhaps you're ready to step up from a BDR, SDR, telesales, or inside sales role. You'll Have: Experience in customer success, account management, inside sales, telesales, or a similar customer-facing position. Confidence communicating with customers over the phone and via video meetings. Strong presentation skills and the ability to handle questions and objections professionally. A good understanding of SaaS or subscription-based businesses, including the importance of onboarding, engagement, retention, and renewals. Experience using CRM systems, ideally Salesforce. Strong organisational skills with excellent attention to detail. Commercial awareness and the confidence to identify growth opportunities without being overly sales-focused. A resilient and proactive approach, with the ability to manage a busy portfolio and work at pace. Desirable: Experience within the construction sector. Experience selling to construction businesses or building product suppliers. What's on Offer? Competitive basic salary plus commission. Realistic on-target earnings of 52,000 . Hybrid working model: 3 days in the Bournemouth office, 2 days from home . Clear performance targets and genuine earning potential. Opportunity to join an established market-leading business with strong growth ambitions. Collaborative, supportive team environment with ongoing development opportunities. If you're passionate about customer success, enjoy building relationships, and want a role where your efforts directly influence customer outcomes and business growth, we'd love to hear from you. CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Aug 08, 2026
Full time
Customer Success Manager Bournemouth Hybrid (3 Days Office / 2 Days Home) 30,000+ Commission Realistic OTE 52,000 Monday to Friday, 09:00 - 17:30 Are you a commercially minded customer-facing professional who thrives in a fast-paced, target-driven environment? Do you enjoy building relationships, helping customers achieve results, and identifying opportunities for growth? You'll manage a portfolio of existing customers and so this is a high-activity role where success comes from building strong customer relationships through regular phone and video engagement. You'll help customers maximise value from the platform while driving retention, identifying commercial opportunities, and contributing to overall business growth. The Role as a Customer Success Manager As a Customer Success Manager, you'll take ownership of a portfolio of over 200 subscribers, working closely with both users and decision-makers to ensure they achieve their goals. You'll be responsible for delivering a high volume of quality customer interactions, helping clients embed the systems into their daily workflows and get the most from their subscription. Alongside customer success activities, you'll play an important commercial role by supporting contract renewals and identifying upsell and cross-sell opportunities, with strong performance rewarded through our commission scheme. Key Responsibilities of a Customer Success Manager Manage a portfolio of 200+ customers, developing strong relationships across multiple stakeholders. Conduct regular outbound calls and online meetings to understand customer objectives, challenges, and opportunities. Demonstrate how you can help customers target projects, track opportunities, and stay ahead of competitors. Deliver engaging online training sessions and platform demonstrations. Maintain a high volume of weekly customer touchpoints across phone, email, and video channels. Monitor customer usage, engagement levels, and satisfaction to proactively identify and mitigate renewal risks. Create focused account plans with clear actions, timelines, and measurable goals. Lead value-driven commercial conversations to uncover upsell and cross-sell opportunities and pass qualified leads to the Account Management team. Maintain accurate records and activity tracking within Salesforce and other internal systems. Share customer insights and feedback with Sales, Product, Marketing, Content, and Finance teams to support continuous improvement. About You We're looking for someone who enjoys working towards clear goals and is motivated by delivering strong results for both customers and the business. You may already be working in Customer Success or Account Management, or perhaps you're ready to step up from a BDR, SDR, telesales, or inside sales role. You'll Have: Experience in customer success, account management, inside sales, telesales, or a similar customer-facing position. Confidence communicating with customers over the phone and via video meetings. Strong presentation skills and the ability to handle questions and objections professionally. A good understanding of SaaS or subscription-based businesses, including the importance of onboarding, engagement, retention, and renewals. Experience using CRM systems, ideally Salesforce. Strong organisational skills with excellent attention to detail. Commercial awareness and the confidence to identify growth opportunities without being overly sales-focused. A resilient and proactive approach, with the ability to manage a busy portfolio and work at pace. Desirable: Experience within the construction sector. Experience selling to construction businesses or building product suppliers. What's on Offer? Competitive basic salary plus commission. Realistic on-target earnings of 52,000 . Hybrid working model: 3 days in the Bournemouth office, 2 days from home . Clear performance targets and genuine earning potential. Opportunity to join an established market-leading business with strong growth ambitions. Collaborative, supportive team environment with ongoing development opportunities. If you're passionate about customer success, enjoy building relationships, and want a role where your efforts directly influence customer outcomes and business growth, we'd love to hear from you. CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Product Lifecycle Manager / Product Manager START DATE ASAP PRIMARY LOCATION Bristol STATUS Permanent SALARY I 60-75,000 ABOUT THE ROLE We're partnering with an innovative deep-tech business that has developed world-leading quantum lidar technology capable of detecting, imaging and quantifying emissions, helping industrial organisations better understand, manage and reduce greenhouse gas emissions. As the business enters an exciting phase of commercial growth, we're seeking a Product Lifecycle Manager (PLM) to become the voice of the customer internally and the face of the business externally. This is a highly commercial, customer-facing role sitting at the intersection of technology, product and market strategy. Rather than focusing on day-to-day product delivery, you'll own the product throughout its lifecycle, ensuring customer needs, commercial opportunities and evolving regulatory requirements shape the future development of both the company's lidar technology and its cloud-based reporting platform. Working closely with customers, engineering, software, hardware, photonics, electronics and commercial teams, you'll identify market opportunities, understand how customers derive value from the technology and influence future product direction. You'll ensure the product continues to evolve in line with customer feedback, industry trends and changing legislation, balancing technical innovation with commercial success. You'll also play a key role in supporting business growth, representing the company with customers, partners, regulators and industry bodies, providing product expertise during commercial discussions and helping position the business as a recognised leader within the industrial methane emissions sector. ABOUT THE BUSINESS Our client is an ambitious UK deep-tech company developing advanced quantum sensing technology for industrial methane detection. Its proprietary lidar platform enables customers to rapidly detect, localise and quantify methane emissions across complex industrial environments, providing accurate, actionable insight through an integrated cloud-based reporting platform. Combining cutting-edge photonics, optics, electronics, software and advanced engineering, the business is helping organisations across oil & gas, utilities, wastewater, landfill, biogas and other industrial sectors improve operational performance while meeting increasingly demanding environmental regulations. Following significant investment and growing international demand, the company is expanding its product capability and commercial presence, creating an opportunity for an experienced Product Lifecycle Manager to play a pivotal role in its future success. KEY RESPONSIBILITIES Own the product throughout its entire lifecycle, from market opportunity through to customer adoption and future product evolution. Become the voice of the customer across the business, ensuring customer insight directly influences product strategy and investment. Act as the face of the business during customer meetings, demonstrations, workshops, industry conferences and commercial engagements. Build trusted relationships with customers to understand operational challenges, emerging requirements and long-term business objectives. Identify commercial opportunities through customer feedback, market trends and evolving industry needs. Work alongside commercial teams to support new business opportunities, strategic accounts and customer retention. Translate customer insight and market intelligence into clear product priorities for engineering and development teams. Develop a deep understanding of the company's quantum lidar technology and cloud-based reporting platform, becoming a recognised product expert internally and externally. Collaborate across software, hardware, electronics and engineering teams to influence future product development. Ensure products continue to evolve in line with customer expectations, technical capability and commercial objectives. Build expertise in methane emissions legislation, reporting requirements and evolving global regulatory frameworks. Engage with regulators, standards bodies and industry partners to understand future market direction. Monitor competitor activity, market trends and emerging technologies to ensure the business maintains a competitive advantage. Support technical demonstrations, product positioning and customer presentations throughout the sales process. Work collaboratively with Product Owners and engineering teams to ensure development priorities remain aligned with customer value and commercial goals. Help shape the long-term product vision through market insight, customer engagement and strategic thinking. ABOUT YOU You'll enjoy spending time with customers just as much as you enjoy understanding complex technology. You're commercially minded and naturally curious, with the ability to understand both advanced technology and the business challenges faced by customers. You enjoy building relationships, uncovering customer needs and influencing product direction through evidence, insight and market understanding. Comfortable speaking with engineers one day and executive customers the next, you'll be equally at home discussing photonics, software, hardware and product capability as you are commercial value, operational outcomes and long-term market strategy. You understand that successful products are built not only through technical excellence, but by solving genuine customer problems and delivering measurable commercial value. EXPERIENCE & SKILLS Essential Experience in Product Lifecycle Management, Product Management or a similar customer-focused technical product role. Experience managing complex technology products throughout their full lifecycle. Proven ability to gather customer insight and translate it into product improvements and strategic direction. Strong commercial awareness with an understanding of how products create customer and business value. Experience working closely with multidisciplinary engineering teams. Excellent stakeholder management and customer relationship skills. Ability to understand and communicate complex technical concepts. Desirable Experience within methane detection, emissions monitoring or environmental technology. Knowledge of industrial sensing, instrumentation or measurement systems. Understanding of photonics, lidar, optics or laser-based technologies. Appreciation of electronics, embedded systems, hardware and software development. Experience working with cloud-based software or data reporting platforms. Knowledge of methane emissions legislation, environmental regulations or industry standards. Experience working within regulated industries or complex B2B technology environments. WHY JOIN? This is an opportunity to join one of the UK's most exciting deep-tech businesses during a period of significant commercial growth. You'll work alongside experts in photonics, engineering, software and environmental science to help shape technology with genuine global impact, influencing products that support industrial organisations in reducing methane emissions and improving environmental performance. You'll have the opportunity to influence both product strategy and commercial success, working directly with customers, regulators and engineering teams to ensure innovative technology continues to solve real-world problems. If you're looking for a role where you can combine technical understanding, commercial thinking and customer engagement while shaping the future of market-leading technology, we'd love to hear from you.
Aug 07, 2026
Full time
Product Lifecycle Manager / Product Manager START DATE ASAP PRIMARY LOCATION Bristol STATUS Permanent SALARY I 60-75,000 ABOUT THE ROLE We're partnering with an innovative deep-tech business that has developed world-leading quantum lidar technology capable of detecting, imaging and quantifying emissions, helping industrial organisations better understand, manage and reduce greenhouse gas emissions. As the business enters an exciting phase of commercial growth, we're seeking a Product Lifecycle Manager (PLM) to become the voice of the customer internally and the face of the business externally. This is a highly commercial, customer-facing role sitting at the intersection of technology, product and market strategy. Rather than focusing on day-to-day product delivery, you'll own the product throughout its lifecycle, ensuring customer needs, commercial opportunities and evolving regulatory requirements shape the future development of both the company's lidar technology and its cloud-based reporting platform. Working closely with customers, engineering, software, hardware, photonics, electronics and commercial teams, you'll identify market opportunities, understand how customers derive value from the technology and influence future product direction. You'll ensure the product continues to evolve in line with customer feedback, industry trends and changing legislation, balancing technical innovation with commercial success. You'll also play a key role in supporting business growth, representing the company with customers, partners, regulators and industry bodies, providing product expertise during commercial discussions and helping position the business as a recognised leader within the industrial methane emissions sector. ABOUT THE BUSINESS Our client is an ambitious UK deep-tech company developing advanced quantum sensing technology for industrial methane detection. Its proprietary lidar platform enables customers to rapidly detect, localise and quantify methane emissions across complex industrial environments, providing accurate, actionable insight through an integrated cloud-based reporting platform. Combining cutting-edge photonics, optics, electronics, software and advanced engineering, the business is helping organisations across oil & gas, utilities, wastewater, landfill, biogas and other industrial sectors improve operational performance while meeting increasingly demanding environmental regulations. Following significant investment and growing international demand, the company is expanding its product capability and commercial presence, creating an opportunity for an experienced Product Lifecycle Manager to play a pivotal role in its future success. KEY RESPONSIBILITIES Own the product throughout its entire lifecycle, from market opportunity through to customer adoption and future product evolution. Become the voice of the customer across the business, ensuring customer insight directly influences product strategy and investment. Act as the face of the business during customer meetings, demonstrations, workshops, industry conferences and commercial engagements. Build trusted relationships with customers to understand operational challenges, emerging requirements and long-term business objectives. Identify commercial opportunities through customer feedback, market trends and evolving industry needs. Work alongside commercial teams to support new business opportunities, strategic accounts and customer retention. Translate customer insight and market intelligence into clear product priorities for engineering and development teams. Develop a deep understanding of the company's quantum lidar technology and cloud-based reporting platform, becoming a recognised product expert internally and externally. Collaborate across software, hardware, electronics and engineering teams to influence future product development. Ensure products continue to evolve in line with customer expectations, technical capability and commercial objectives. Build expertise in methane emissions legislation, reporting requirements and evolving global regulatory frameworks. Engage with regulators, standards bodies and industry partners to understand future market direction. Monitor competitor activity, market trends and emerging technologies to ensure the business maintains a competitive advantage. Support technical demonstrations, product positioning and customer presentations throughout the sales process. Work collaboratively with Product Owners and engineering teams to ensure development priorities remain aligned with customer value and commercial goals. Help shape the long-term product vision through market insight, customer engagement and strategic thinking. ABOUT YOU You'll enjoy spending time with customers just as much as you enjoy understanding complex technology. You're commercially minded and naturally curious, with the ability to understand both advanced technology and the business challenges faced by customers. You enjoy building relationships, uncovering customer needs and influencing product direction through evidence, insight and market understanding. Comfortable speaking with engineers one day and executive customers the next, you'll be equally at home discussing photonics, software, hardware and product capability as you are commercial value, operational outcomes and long-term market strategy. You understand that successful products are built not only through technical excellence, but by solving genuine customer problems and delivering measurable commercial value. EXPERIENCE & SKILLS Essential Experience in Product Lifecycle Management, Product Management or a similar customer-focused technical product role. Experience managing complex technology products throughout their full lifecycle. Proven ability to gather customer insight and translate it into product improvements and strategic direction. Strong commercial awareness with an understanding of how products create customer and business value. Experience working closely with multidisciplinary engineering teams. Excellent stakeholder management and customer relationship skills. Ability to understand and communicate complex technical concepts. Desirable Experience within methane detection, emissions monitoring or environmental technology. Knowledge of industrial sensing, instrumentation or measurement systems. Understanding of photonics, lidar, optics or laser-based technologies. Appreciation of electronics, embedded systems, hardware and software development. Experience working with cloud-based software or data reporting platforms. Knowledge of methane emissions legislation, environmental regulations or industry standards. Experience working within regulated industries or complex B2B technology environments. WHY JOIN? This is an opportunity to join one of the UK's most exciting deep-tech businesses during a period of significant commercial growth. You'll work alongside experts in photonics, engineering, software and environmental science to help shape technology with genuine global impact, influencing products that support industrial organisations in reducing methane emissions and improving environmental performance. You'll have the opportunity to influence both product strategy and commercial success, working directly with customers, regulators and engineering teams to ensure innovative technology continues to solve real-world problems. If you're looking for a role where you can combine technical understanding, commercial thinking and customer engagement while shaping the future of market-leading technology, we'd love to hear from you.
Reed in Teesside are working with an established business based in Middlesbrough who are looking to appoint a full time, permanent Marketing Executive to join their Sales & Marketing team. This is an exciting opportunity for someone that would like to continue and develop their marketing skills and gain further exposure to different areas of marketing. Benefits: 25 days A/L + BH Pension Free parking Social events Annual bonus scheme (company discretion) Hours: Monday to Friday - 08:30 - 17:15 Reporting in to the Sales & Marketing Manager, you will work as part of a small team where you will be responsible for developing and delivering data-driven marketing campaigns across multiple channels including social media platforms, email, video, SEO and PR. You will be liaising with a third-party agency to support the delivery of company-agreed SEO and PPC strategies. Duties: Lead market research for the brand: analyse trends, competitor activity, and target audience insights Create engaging content for social media channels (LinkedIn, Facebook, YouTube) Manage social media presence: schedule posts, review analytics, and contribute new content ideas Identify emerging trends and implement strategies to grow the customer base through lead generation (e.g., LinkedIn Ads, PPC) Develop marketing materials, including brochures, infographics, and other collateral Create and manage email marketing strategies Produce short- and long-form video content Plan and execute SEO-focused content strategies, including blogs and other formats Apply strong working knowledge of SEO principles Develop proficiency in key marketing tools using CRM and Canva Use strong organisational skills to plan, create, and deliver key marketing activities Create PR-friendly content to support SEO outreach strategies Liaise with third-party providers such as SEO/PPC agencies and PR publications Act as a positive role model within the business and strive to improve customer satisfaction Collaborate with colleagues and managers to deliver exceptional customer service Complete industry training and maintain relevant technical knowledge The person - This is a B2B marketing role that relies heavily on creativity, good organisation skills, a keen eye for detail, and an aptitude to promote products and services that generate marketing leads for the Sales team. If you are: Able to work on your own autonomy and part of a small team Have previous experience using a CRM system to drive automated marketing campaigns Have experience using various Adobe tools and Canva Savvy in areas such as generative content through AI Have experience creating video content (not essential but desirable) Want to progress and learn and further develop your skills and experience Can manage a heavy workload and work to tight deadlines Follow target driven metrics and follow and execute a marketing plan Then I want to hear from you Interviews to be held from 11th June onwards to start ASAP!
Aug 07, 2026
Full time
Reed in Teesside are working with an established business based in Middlesbrough who are looking to appoint a full time, permanent Marketing Executive to join their Sales & Marketing team. This is an exciting opportunity for someone that would like to continue and develop their marketing skills and gain further exposure to different areas of marketing. Benefits: 25 days A/L + BH Pension Free parking Social events Annual bonus scheme (company discretion) Hours: Monday to Friday - 08:30 - 17:15 Reporting in to the Sales & Marketing Manager, you will work as part of a small team where you will be responsible for developing and delivering data-driven marketing campaigns across multiple channels including social media platforms, email, video, SEO and PR. You will be liaising with a third-party agency to support the delivery of company-agreed SEO and PPC strategies. Duties: Lead market research for the brand: analyse trends, competitor activity, and target audience insights Create engaging content for social media channels (LinkedIn, Facebook, YouTube) Manage social media presence: schedule posts, review analytics, and contribute new content ideas Identify emerging trends and implement strategies to grow the customer base through lead generation (e.g., LinkedIn Ads, PPC) Develop marketing materials, including brochures, infographics, and other collateral Create and manage email marketing strategies Produce short- and long-form video content Plan and execute SEO-focused content strategies, including blogs and other formats Apply strong working knowledge of SEO principles Develop proficiency in key marketing tools using CRM and Canva Use strong organisational skills to plan, create, and deliver key marketing activities Create PR-friendly content to support SEO outreach strategies Liaise with third-party providers such as SEO/PPC agencies and PR publications Act as a positive role model within the business and strive to improve customer satisfaction Collaborate with colleagues and managers to deliver exceptional customer service Complete industry training and maintain relevant technical knowledge The person - This is a B2B marketing role that relies heavily on creativity, good organisation skills, a keen eye for detail, and an aptitude to promote products and services that generate marketing leads for the Sales team. If you are: Able to work on your own autonomy and part of a small team Have previous experience using a CRM system to drive automated marketing campaigns Have experience using various Adobe tools and Canva Savvy in areas such as generative content through AI Have experience creating video content (not essential but desirable) Want to progress and learn and further develop your skills and experience Can manage a heavy workload and work to tight deadlines Follow target driven metrics and follow and execute a marketing plan Then I want to hear from you Interviews to be held from 11th June onwards to start ASAP!
Role: Quality Assurance Manager Location: Milton Keynes (Hybrid typically, 1-2 days a week on-site) Salary: 50,000 - 60,000 depending on experience Due to continued growth and the success of a market-leading AI-powered platform used across central government, our client is seeking an experienced Software QA Manager to play a critical role in ensuring the quality, reliability and compliance of software products and services. This is a hands-on software quality assurance position, working closely with software engineering, data science, project management and technical leadership teams. You will be responsible for driving quality assurance activities across the full software development lifecycle, ensuring robust testing practices, quality standards and continuous improvement initiatives are embedded into delivery. As the lead for software quality, you will act as the primary point of contact for QA-related matters across multiple concurrent projects, supporting the delivery of innovative solutions used by major UK Government departments. You will collaborate with development teams to define testing strategies, improve QA processes, oversee defect management and ensure solutions meet both customer and regulatory requirements. The successful candidate will contribute to product and design reviews, support independent testing activities, analyse quality metrics, facilitate root cause investigations and help drive a culture of quality across the organisation. You will also work closely with stakeholders to ensure software solutions align with ISO standards, security requirements and best practice software engineering principles. Key Responsibilities Lead and manage software quality assurance activities across multiple projects and releases. Develop, implement and continuously improve QA processes, standards and testing methodologies. Work closely with Software Engineering, Data Science and Project teams to ensure quality is embedded throughout the SDLC. Define and oversee test strategies, test plans, defect management and release quality controls. Act as the primary escalation point for software quality issues and ensure timely resolution. Lead root cause analysis and corrective action activities to address recurring defects and quality concerns. Participate in requirement, design and technical reviews to identify risks and quality improvements early. Review and approve software quality and technical documentation. Monitor QA metrics and provide reporting, insights and recommendations to improve product quality. Support independent testing and act as a witness during formal testing activities where required. Contribute to continuous improvement initiatives, promoting a strong quality-first culture. Support customer engagements, audits and compliance activities relating to quality, security and software delivery standards. Skills and Experience Required Essential Skills & Experience Minimum 5 years' experience in a Software Quality Assurance Manager, QA Lead or Senior Software QA role within a software development environment. Strong understanding of the Software Development Lifecycle (SDLC), including both Agile and Waterfall methodologies. Experience developing and implementing software QA frameworks, processes and testing standards. Proven experience managing software quality across multiple concurrent projects. Strong understanding of software testing methodologies, defect management and quality metrics. Experience working with development lifecycle tools such as Jira, GitLab or equivalent platforms. Experience conducting root cause analysis and driving corrective and preventative actions. Ability to review technical documentation and provide quality-focused recommendations. Excellent stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences. Strong problem-solving, organisational and decision-making capabilities. Degree in Computer Science, Software Engineering, Software Quality or a related discipline, or equivalent commercial experience. Currently hold SC Clearance or be eligible and willing to obtain SC Clearance. Desirable Skills & Experience Experience working within highly regulated, government, defence or public sector environments. Knowledge of quality and compliance frameworks including ISO 9001, ISO 20000 and ISO 27001. Experience supporting software audits, accreditation or certification activities. Exposure to AI, machine learning, data analytics or data-driven software products. Familiarity with DevOps and continuous integration/continuous deployment (CI/CD) practices. Personal Attributes Passionate about software quality and continuous improvement. Able to manage competing priorities while maintaining exceptional attention to detail. Collaborative and proactive approach to problem solving. Confident engaging with stakeholders at all levels. Strong leadership skills with the ability to influence teams and drive quality best practice. Committed to delivering high-quality outcomes in fast-paced and evolving environments. Please note: Candidates must be eligible for UK Security Clearance (SC) and be willing to undergo the clearance process if not already cleared. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Aug 06, 2026
Full time
Role: Quality Assurance Manager Location: Milton Keynes (Hybrid typically, 1-2 days a week on-site) Salary: 50,000 - 60,000 depending on experience Due to continued growth and the success of a market-leading AI-powered platform used across central government, our client is seeking an experienced Software QA Manager to play a critical role in ensuring the quality, reliability and compliance of software products and services. This is a hands-on software quality assurance position, working closely with software engineering, data science, project management and technical leadership teams. You will be responsible for driving quality assurance activities across the full software development lifecycle, ensuring robust testing practices, quality standards and continuous improvement initiatives are embedded into delivery. As the lead for software quality, you will act as the primary point of contact for QA-related matters across multiple concurrent projects, supporting the delivery of innovative solutions used by major UK Government departments. You will collaborate with development teams to define testing strategies, improve QA processes, oversee defect management and ensure solutions meet both customer and regulatory requirements. The successful candidate will contribute to product and design reviews, support independent testing activities, analyse quality metrics, facilitate root cause investigations and help drive a culture of quality across the organisation. You will also work closely with stakeholders to ensure software solutions align with ISO standards, security requirements and best practice software engineering principles. Key Responsibilities Lead and manage software quality assurance activities across multiple projects and releases. Develop, implement and continuously improve QA processes, standards and testing methodologies. Work closely with Software Engineering, Data Science and Project teams to ensure quality is embedded throughout the SDLC. Define and oversee test strategies, test plans, defect management and release quality controls. Act as the primary escalation point for software quality issues and ensure timely resolution. Lead root cause analysis and corrective action activities to address recurring defects and quality concerns. Participate in requirement, design and technical reviews to identify risks and quality improvements early. Review and approve software quality and technical documentation. Monitor QA metrics and provide reporting, insights and recommendations to improve product quality. Support independent testing and act as a witness during formal testing activities where required. Contribute to continuous improvement initiatives, promoting a strong quality-first culture. Support customer engagements, audits and compliance activities relating to quality, security and software delivery standards. Skills and Experience Required Essential Skills & Experience Minimum 5 years' experience in a Software Quality Assurance Manager, QA Lead or Senior Software QA role within a software development environment. Strong understanding of the Software Development Lifecycle (SDLC), including both Agile and Waterfall methodologies. Experience developing and implementing software QA frameworks, processes and testing standards. Proven experience managing software quality across multiple concurrent projects. Strong understanding of software testing methodologies, defect management and quality metrics. Experience working with development lifecycle tools such as Jira, GitLab or equivalent platforms. Experience conducting root cause analysis and driving corrective and preventative actions. Ability to review technical documentation and provide quality-focused recommendations. Excellent stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences. Strong problem-solving, organisational and decision-making capabilities. Degree in Computer Science, Software Engineering, Software Quality or a related discipline, or equivalent commercial experience. Currently hold SC Clearance or be eligible and willing to obtain SC Clearance. Desirable Skills & Experience Experience working within highly regulated, government, defence or public sector environments. Knowledge of quality and compliance frameworks including ISO 9001, ISO 20000 and ISO 27001. Experience supporting software audits, accreditation or certification activities. Exposure to AI, machine learning, data analytics or data-driven software products. Familiarity with DevOps and continuous integration/continuous deployment (CI/CD) practices. Personal Attributes Passionate about software quality and continuous improvement. Able to manage competing priorities while maintaining exceptional attention to detail. Collaborative and proactive approach to problem solving. Confident engaging with stakeholders at all levels. Strong leadership skills with the ability to influence teams and drive quality best practice. Committed to delivering high-quality outcomes in fast-paced and evolving environments. Please note: Candidates must be eligible for UK Security Clearance (SC) and be willing to undergo the clearance process if not already cleared. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Job Description About the Role The Business Development Manager - Europe & Africa is responsible for identifying, developing, and securing new business opportunities across assigned markets within NOV's XL Systems business. Reporting to the Regional Sales Manager, this role focuses on new customer acquisition, market expansion, and long-term strategic growth across Europe and Africa. Acting as the front end of NOV's growth engine, you will engage with operators, senior decision-makers, and strategic partners to identify and shape early-stage opportunities, influence project specifications, and position NOV's XL Systems solutions as the preferred choice for conductor, casing, and connector applications. Qualified opportunities will be transitioned to the Account Management team for execution and delivery. Success in this role will be measured by the quality of opportunities created, strategic market positioning, pipeline development, and contribution to sustainable business growth across the region. About the Company NOV delivers technology-driven equipment, systems, services, and software solutions supporting energy production and industrial operations worldwide. Through a global network of engineering, manufacturing, and service facilities, NOV helps customers improve safety, efficiency, reliability, and operational performance. XL Systems, part of NOV's Energy Products & Services segment, is a leading provider of conductor, casing, and connector solutions supporting some of the world's most demanding offshore and onshore energy projects. With manufacturing facilities in Batam, Indonesia and Beaumont, Texas, and commercial operations supporting customers globally, XL Systems combines engineering expertise with industry-leading technology to deliver innovative solutions for the energy sector.\ What We Offer Private healthcare, pension scheme, life assurance, and critical illness cover Gym membership support and cycle-to-work scheme Flexible working arrangements with remote working options within the UK Ownership of a strategically important region spanning Europe and Africa Exposure to senior decision-makers within major international energy operators Opportunities to work across global engineering, manufacturing, supply chain, and commercial teams Industry-leading technical training and product development opportunities Long-term career progression into senior commercial, regional leadership, and global business development roles International travel and exposure to diverse energy markets Key Responsibilities Identify, develop, and secure new business opportunities across Europe and Africa to support regional growth objectives Build and maintain relationships with operators, EPCs, drilling contractors, and key industry stakeholders Develop market intelligence and identify emerging opportunities, customer needs, and competitive activity Position XL Systems products and solutions for inclusion in customer specifications and tender opportunities Generate and maintain a robust pipeline of qualified opportunities aligned with strategic growth targets Collaborate with engineering, manufacturing, supply chain, and commercial teams to support opportunity development and customer engagement. Present technical and commercial value propositions to senior customer stakeholders and decision-makers Utilise CRM systems to manage customer activity, opportunity tracking, forecasting, and reporting Represent NOV and XL Systems at customer meetings, industry events, and conferences Support the successful transition of qualified opportunities to Account Management teams for execution and ongoing customer support Desired Responsibilities Contribute to regional business development strategies and market-entry initiatives Support broader commercial improvement initiatives and cross-functional growth projects Provide market insights and customer feedback to support product development and strategic planning activities Qualifications & Skills Essential Qualifications Demonstrated business development experience within the Oil & Gas industry Strong understanding of OCTG products, large OD conductor and casing systems, and connector solutions Proven track record of identifying and developing new business opportunities and customer relationships Experience engaging with senior customer stakeholders and influencing commercial outcomes Proficiency with Microsoft Office 365 applications, including PowerPoint, Excel, Word, and Teams Experience using CRM systems for opportunity management and sales pipeline development Strong commercial awareness and understanding of complex sales cycles Full UK work authorisation (visa sponsorship is not available for this position) Ability and willingness to travel extensively throughout Europe and Africa Desired Qualifications Degree, HND, or Business Diploma in an Engineering-related discipline Previous experience working within an OEM environment Established network of contacts within energy operators and key industry stakeholders Knowledge of European and African Oil & Gas markets Experience supporting strategic market-entry and regional growth initiatives Additional commercial, sales, or business development qualifications Soft Skills To be successful in this role, you will demonstrate: Exceptional relationship-building and networking skills A proactive, self-driven approach with the ability to work independently Strong strategic thinking and market assessment capabilities Commercial acumen and customer-focused decision making Resilience and persistence when pursuing new business opportunities Excellent communication, presentation, and influencing skills Strong organisational and planning abilities A collaborative mindset with the ability to work effectively across global teams High levels of initiative, ownership, and accountability Why Join Us? This is an opportunity to drive business growth across one of the world's most dynamic energy regions while working with industry-leading technology, global teams, and customers that shape the future of the oil and gas industry. At NOV, you will have the autonomy to build relationships, influence strategic opportunities, and create meaningful business impact across a large and diverse region. You will work alongside experienced commercial, engineering, and operational teams while developing expertise in highly specialised products and solutions. Whether your ambition is to become a regional commercial leader, expand into global business development, or broaden your exposure across international energy markets, NOV provides the platform, support, and opportunities to help you achieve your career goals. About Us Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future. Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget. About the Team Corporate Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.
Jul 29, 2026
Full time
Job Description About the Role The Business Development Manager - Europe & Africa is responsible for identifying, developing, and securing new business opportunities across assigned markets within NOV's XL Systems business. Reporting to the Regional Sales Manager, this role focuses on new customer acquisition, market expansion, and long-term strategic growth across Europe and Africa. Acting as the front end of NOV's growth engine, you will engage with operators, senior decision-makers, and strategic partners to identify and shape early-stage opportunities, influence project specifications, and position NOV's XL Systems solutions as the preferred choice for conductor, casing, and connector applications. Qualified opportunities will be transitioned to the Account Management team for execution and delivery. Success in this role will be measured by the quality of opportunities created, strategic market positioning, pipeline development, and contribution to sustainable business growth across the region. About the Company NOV delivers technology-driven equipment, systems, services, and software solutions supporting energy production and industrial operations worldwide. Through a global network of engineering, manufacturing, and service facilities, NOV helps customers improve safety, efficiency, reliability, and operational performance. XL Systems, part of NOV's Energy Products & Services segment, is a leading provider of conductor, casing, and connector solutions supporting some of the world's most demanding offshore and onshore energy projects. With manufacturing facilities in Batam, Indonesia and Beaumont, Texas, and commercial operations supporting customers globally, XL Systems combines engineering expertise with industry-leading technology to deliver innovative solutions for the energy sector.\ What We Offer Private healthcare, pension scheme, life assurance, and critical illness cover Gym membership support and cycle-to-work scheme Flexible working arrangements with remote working options within the UK Ownership of a strategically important region spanning Europe and Africa Exposure to senior decision-makers within major international energy operators Opportunities to work across global engineering, manufacturing, supply chain, and commercial teams Industry-leading technical training and product development opportunities Long-term career progression into senior commercial, regional leadership, and global business development roles International travel and exposure to diverse energy markets Key Responsibilities Identify, develop, and secure new business opportunities across Europe and Africa to support regional growth objectives Build and maintain relationships with operators, EPCs, drilling contractors, and key industry stakeholders Develop market intelligence and identify emerging opportunities, customer needs, and competitive activity Position XL Systems products and solutions for inclusion in customer specifications and tender opportunities Generate and maintain a robust pipeline of qualified opportunities aligned with strategic growth targets Collaborate with engineering, manufacturing, supply chain, and commercial teams to support opportunity development and customer engagement. Present technical and commercial value propositions to senior customer stakeholders and decision-makers Utilise CRM systems to manage customer activity, opportunity tracking, forecasting, and reporting Represent NOV and XL Systems at customer meetings, industry events, and conferences Support the successful transition of qualified opportunities to Account Management teams for execution and ongoing customer support Desired Responsibilities Contribute to regional business development strategies and market-entry initiatives Support broader commercial improvement initiatives and cross-functional growth projects Provide market insights and customer feedback to support product development and strategic planning activities Qualifications & Skills Essential Qualifications Demonstrated business development experience within the Oil & Gas industry Strong understanding of OCTG products, large OD conductor and casing systems, and connector solutions Proven track record of identifying and developing new business opportunities and customer relationships Experience engaging with senior customer stakeholders and influencing commercial outcomes Proficiency with Microsoft Office 365 applications, including PowerPoint, Excel, Word, and Teams Experience using CRM systems for opportunity management and sales pipeline development Strong commercial awareness and understanding of complex sales cycles Full UK work authorisation (visa sponsorship is not available for this position) Ability and willingness to travel extensively throughout Europe and Africa Desired Qualifications Degree, HND, or Business Diploma in an Engineering-related discipline Previous experience working within an OEM environment Established network of contacts within energy operators and key industry stakeholders Knowledge of European and African Oil & Gas markets Experience supporting strategic market-entry and regional growth initiatives Additional commercial, sales, or business development qualifications Soft Skills To be successful in this role, you will demonstrate: Exceptional relationship-building and networking skills A proactive, self-driven approach with the ability to work independently Strong strategic thinking and market assessment capabilities Commercial acumen and customer-focused decision making Resilience and persistence when pursuing new business opportunities Excellent communication, presentation, and influencing skills Strong organisational and planning abilities A collaborative mindset with the ability to work effectively across global teams High levels of initiative, ownership, and accountability Why Join Us? This is an opportunity to drive business growth across one of the world's most dynamic energy regions while working with industry-leading technology, global teams, and customers that shape the future of the oil and gas industry. At NOV, you will have the autonomy to build relationships, influence strategic opportunities, and create meaningful business impact across a large and diverse region. You will work alongside experienced commercial, engineering, and operational teams while developing expertise in highly specialised products and solutions. Whether your ambition is to become a regional commercial leader, expand into global business development, or broaden your exposure across international energy markets, NOV provides the platform, support, and opportunities to help you achieve your career goals. About Us Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future. Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget. About the Team Corporate Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description: • The role of the Key Account Manager is to promote (in-person and virtually) the haematology product portfolio to maximise the full sales potential on a defined territory by building belief and conviction in our haematology products. They are accountable for achieving sales and related performance targets (as defined by the management team). • The Key Account manager will partner with the cross-functional team to orchestrate a multichannel approach to deliver value to NHS / stakeholders leading to effective reach, partnership, and ongoing engagement. They will engage clinical customers in high quality discussions and peer to peer clinical advocacy and will also partner effectively with the medical team and local Medical Science Liaison colleagues to ensure high quality scientific engagement and provision of education. • The Key Account Manager will take full accountability for the preparation and execution of strong territory business and key account management plans, fully utilising agreed processes, and procedures, in alignment with local Code (ABPI) standards and in close collaboration with the cross-functional JAZZ team, including both field-based and head office based colleagues. • The role requires a hybrid approach whereby the Key Account Manager will use multi-channel customer approaches including in-person and virtual calls and meetings to sell the benefits of the haematology portfolio to achieve goals in terms of activity and sales targets. Essential Functions Sells effectively to build the belief and conviction in our haematology products across accounts and deliver financial objectives by: Use of the selling model (in-person and virtually) to promote the haematology products' clinical attributes/benefits and value proposition to positively influence prescribing behaviours for the haematology portfolio. Engage clinical customers in peer-to-peer advocacy through use of a range of platforms for measurable impact, e.g., educational events, relevant symposia, peer-to-peer programmes delivered virtually and in-person. Maps local Healthcare environment to understand referral pathways between teaching / transplant centers and district general hospitals as well as key decision makers and HCP's involved in the patient journey. Effective development and influence of advocates through linking information and stakeholders across broad-ranging networks (in-person and virtually) to support expertise and conviction to use of our products for appropriate patients. Orchestrate ongoing healthcare professional engagement using tailored content such as approved e-mails and webinars. Consistently demonstrate knowledge of the disease area, product and care pathway, other approved treatments and acting as a highly valued resource for customers and the cross functional team. Creates impact by owning flexible and responsive high-quality, customer-focused account plans which embrace mindset, needs and concerns of customers and engage based on a multichannel approach: Aligns the plan to brand strategy, co-creates and closely manages the plan in collaboration with sales, market access, and compliantly with medical colleagues. Evaluates own performance against the plan through robust metrics, continuing to monitor progress and respond flexibly to environmental and network changes. Demonstrates the ability and attitude to secure appointments both in person and using remote technologies in a compliant manner in line with key performance indicators. Effectively uses all the multi-channel platforms to engage with both internal and external customers using the appropriate technology in a hybrid capacity. This will require changes to customer lists and geographical territory boundaries from time to time. Ability to harness and deploy JAZZ cross-functional resources in a co-ordinated manner through excellent project management. Identifies local challenges and opportunities. Works with the cross functional team on local strategy and implementation, carrying out the following activities as needed: Monitor changes and trends impacting the health care system, gain organisational commitment to act on insights that will shape the optimal environment and pathway for patients to access our medicines and support business growth. Take accountability for local formulary access in accounts by removing local prescribing barriers and optimising place in pathway. Behaves ethically, responsibly, and professionally in accordance with Jazz Pharmaceuticals values and ABPI code of practice and company processes. Partner effectively with Medical & Medical Science Liaison colleagues. Profiling (and regular updating of) key customers and accounts into currently available CRM system. Accurate and timely reporting of customer and business records, through CRM system, using agreed performance measures. Measures of success • Delivers sales and related objectives against territory targets and contributes to national and team target (70% of bonus). • Delivered Territory, account plan activities and KPIs to achieve market shaping, access and maximising goals delivered in line with plan (30% of bonus). Required Knowledge, Skills, and Abilities • Excellent selling skills with previous speciality pharmaceutical sales experience and a proven track record in orphan disease area. • Advanced account management skills that demonstrate business acumen and an innovative approach to projects & solutions that bring added value to Jazz Pharmaceuticals and other stakeholders. • Previous knowledge and experience of disease area preferred but not essential. • Adaptability and flexibility to be able to optimise the use of multi-channel technology is crucial. • Proven track record of success in securing appointments in-person and using remote technologies to deliver successful outcomes. • Proven experience of working in a cross-functional team, and demonstrable project planning skills resulting in a measurable success for all parties. • Effective and persuasive communicator with professional presentation skills in settings such as face-to-face, multiple group engagements and virtual meetings. • Ability to access funding for new and existing drugs, with a detailed and current understanding of the NHS / HSE structure, funding flows and pathways. • Experience in working with appropriate partners on joint projects that deliver benefits to all stakeholders, to patients. • Proficient IT skills in all business-related packages such as MS office. • Experience in the utilisation of CRM tools. • Demonstrable ability to engage with customers using multi-channel approaches and platforms. Required/Preferred Education and Licenses • Life Sciences Graduate or equivalent. • ABPI examination pass • Fully valid driving license Description of Physical Demands • Responsibilities may require working outside of "normal" hours to meet business demands. • The size of territory will necessitate appropriate management of travel requirements to ensure coverage of customers as directed by the management team. • The incumbent must reside within the territory of their responsibility. • Remote and multi-channel engagement will require home office working for some of the time. Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
Oct 08, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description: • The role of the Key Account Manager is to promote (in-person and virtually) the haematology product portfolio to maximise the full sales potential on a defined territory by building belief and conviction in our haematology products. They are accountable for achieving sales and related performance targets (as defined by the management team). • The Key Account manager will partner with the cross-functional team to orchestrate a multichannel approach to deliver value to NHS / stakeholders leading to effective reach, partnership, and ongoing engagement. They will engage clinical customers in high quality discussions and peer to peer clinical advocacy and will also partner effectively with the medical team and local Medical Science Liaison colleagues to ensure high quality scientific engagement and provision of education. • The Key Account Manager will take full accountability for the preparation and execution of strong territory business and key account management plans, fully utilising agreed processes, and procedures, in alignment with local Code (ABPI) standards and in close collaboration with the cross-functional JAZZ team, including both field-based and head office based colleagues. • The role requires a hybrid approach whereby the Key Account Manager will use multi-channel customer approaches including in-person and virtual calls and meetings to sell the benefits of the haematology portfolio to achieve goals in terms of activity and sales targets. Essential Functions Sells effectively to build the belief and conviction in our haematology products across accounts and deliver financial objectives by: Use of the selling model (in-person and virtually) to promote the haematology products' clinical attributes/benefits and value proposition to positively influence prescribing behaviours for the haematology portfolio. Engage clinical customers in peer-to-peer advocacy through use of a range of platforms for measurable impact, e.g., educational events, relevant symposia, peer-to-peer programmes delivered virtually and in-person. Maps local Healthcare environment to understand referral pathways between teaching / transplant centers and district general hospitals as well as key decision makers and HCP's involved in the patient journey. Effective development and influence of advocates through linking information and stakeholders across broad-ranging networks (in-person and virtually) to support expertise and conviction to use of our products for appropriate patients. Orchestrate ongoing healthcare professional engagement using tailored content such as approved e-mails and webinars. Consistently demonstrate knowledge of the disease area, product and care pathway, other approved treatments and acting as a highly valued resource for customers and the cross functional team. Creates impact by owning flexible and responsive high-quality, customer-focused account plans which embrace mindset, needs and concerns of customers and engage based on a multichannel approach: Aligns the plan to brand strategy, co-creates and closely manages the plan in collaboration with sales, market access, and compliantly with medical colleagues. Evaluates own performance against the plan through robust metrics, continuing to monitor progress and respond flexibly to environmental and network changes. Demonstrates the ability and attitude to secure appointments both in person and using remote technologies in a compliant manner in line with key performance indicators. Effectively uses all the multi-channel platforms to engage with both internal and external customers using the appropriate technology in a hybrid capacity. This will require changes to customer lists and geographical territory boundaries from time to time. Ability to harness and deploy JAZZ cross-functional resources in a co-ordinated manner through excellent project management. Identifies local challenges and opportunities. Works with the cross functional team on local strategy and implementation, carrying out the following activities as needed: Monitor changes and trends impacting the health care system, gain organisational commitment to act on insights that will shape the optimal environment and pathway for patients to access our medicines and support business growth. Take accountability for local formulary access in accounts by removing local prescribing barriers and optimising place in pathway. Behaves ethically, responsibly, and professionally in accordance with Jazz Pharmaceuticals values and ABPI code of practice and company processes. Partner effectively with Medical & Medical Science Liaison colleagues. Profiling (and regular updating of) key customers and accounts into currently available CRM system. Accurate and timely reporting of customer and business records, through CRM system, using agreed performance measures. Measures of success • Delivers sales and related objectives against territory targets and contributes to national and team target (70% of bonus). • Delivered Territory, account plan activities and KPIs to achieve market shaping, access and maximising goals delivered in line with plan (30% of bonus). Required Knowledge, Skills, and Abilities • Excellent selling skills with previous speciality pharmaceutical sales experience and a proven track record in orphan disease area. • Advanced account management skills that demonstrate business acumen and an innovative approach to projects & solutions that bring added value to Jazz Pharmaceuticals and other stakeholders. • Previous knowledge and experience of disease area preferred but not essential. • Adaptability and flexibility to be able to optimise the use of multi-channel technology is crucial. • Proven track record of success in securing appointments in-person and using remote technologies to deliver successful outcomes. • Proven experience of working in a cross-functional team, and demonstrable project planning skills resulting in a measurable success for all parties. • Effective and persuasive communicator with professional presentation skills in settings such as face-to-face, multiple group engagements and virtual meetings. • Ability to access funding for new and existing drugs, with a detailed and current understanding of the NHS / HSE structure, funding flows and pathways. • Experience in working with appropriate partners on joint projects that deliver benefits to all stakeholders, to patients. • Proficient IT skills in all business-related packages such as MS office. • Experience in the utilisation of CRM tools. • Demonstrable ability to engage with customers using multi-channel approaches and platforms. Required/Preferred Education and Licenses • Life Sciences Graduate or equivalent. • ABPI examination pass • Fully valid driving license Description of Physical Demands • Responsibilities may require working outside of "normal" hours to meet business demands. • The size of territory will necessitate appropriate management of travel requirements to ensure coverage of customers as directed by the management team. • The incumbent must reside within the territory of their responsibility. • Remote and multi-channel engagement will require home office working for some of the time. Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description: • The role of the Key Account Manager is to promote (in-person and virtually) the haematology product portfolio to maximise the full sales potential on a defined territory by building belief and conviction in our haematology products. They are accountable for achieving sales and related performance targets (as defined by the management team). • The Key Account manager will partner with the cross-functional team to orchestrate a multichannel approach to deliver value to NHS / stakeholders leading to effective reach, partnership, and ongoing engagement. They will engage clinical customers in high quality discussions and peer to peer clinical advocacy and will also partner effectively with the medical team and local Medical Science Liaison colleagues to ensure high quality scientific engagement and provision of education. • The Key Account Manager will take full accountability for the preparation and execution of strong territory business and key account management plans, fully utilising agreed processes, and procedures, in alignment with local Code (ABPI) standards and in close collaboration with the cross-functional JAZZ team, including both field-based and head office based colleagues. • The role requires a hybrid approach whereby the Key Account Manager will use multi-channel customer approaches including in-person and virtual calls and meetings to sell the benefits of the haematology portfolio to achieve goals in terms of activity and sales targets. Essential Functions Sells effectively to build the belief and conviction in our haematology products across accounts and deliver financial objectives by: Use of the selling model (in-person and virtually) to promote the haematology products' clinical attributes/benefits and value proposition to positively influence prescribing behaviours for the haematology portfolio. Engage clinical customers in peer-to-peer advocacy through use of a range of platforms for measurable impact, e.g., educational events, relevant symposia, peer-to-peer programmes delivered virtually and in-person. Maps local Healthcare environment to understand referral pathways between teaching / transplant centers and district general hospitals as well as key decision makers and HCP's involved in the patient journey. Effective development and influence of advocates through linking information and stakeholders across broad-ranging networks (in-person and virtually) to support expertise and conviction to use of our products for appropriate patients. Orchestrate ongoing healthcare professional engagement using tailored content such as approved e-mails and webinars. Consistently demonstrate knowledge of the disease area, product and care pathway, other approved treatments and acting as a highly valued resource for customers and the cross functional team. Creates impact by owning flexible and responsive high-quality, customer-focused account plans which embrace mindset, needs and concerns of customers and engage based on a multichannel approach: Aligns the plan to brand strategy, co-creates and closely manages the plan in collaboration with sales, market access, and compliantly with medical colleagues. Evaluates own performance against the plan through robust metrics, continuing to monitor progress and respond flexibly to environmental and network changes. Demonstrates the ability and attitude to secure appointments both in person and using remote technologies in a compliant manner in line with key performance indicators. Effectively uses all the multi-channel platforms to engage with both internal and external customers using the appropriate technology in a hybrid capacity. This will require changes to customer lists and geographical territory boundaries from time to time. Ability to harness and deploy JAZZ cross-functional resources in a co-ordinated manner through excellent project management. Identifies local challenges and opportunities. Works with the cross functional team on local strategy and implementation, carrying out the following activities as needed: Monitor changes and trends impacting the health care system, gain organisational commitment to act on insights that will shape the optimal environment and pathway for patients to access our medicines and support business growth. Take accountability for local formulary access in accounts by removing local prescribing barriers and optimising place in pathway. Behaves ethically, responsibly, and professionally in accordance with Jazz Pharmaceuticals values and ABPI code of practice and company processes. Partner effectively with Medical & Medical Science Liaison colleagues. Profiling (and regular updating of) key customers and accounts into currently available CRM system. Accurate and timely reporting of customer and business records, through CRM system, using agreed performance measures. Measures of success • Delivers sales and related objectives against territory targets and contributes to national and team target (70% of bonus). • Delivered Territory, account plan activities and KPIs to achieve market shaping, access and maximising goals delivered in line with plan (30% of bonus). Required Knowledge, Skills, and Abilities • Excellent selling skills with previous speciality pharmaceutical sales experience and a proven track record in orphan disease area. • Advanced account management skills that demonstrate business acumen and an innovative approach to projects & solutions that bring added value to Jazz Pharmaceuticals and other stakeholders. • Previous knowledge and experience of disease area preferred but not essential. • Adaptability and flexibility to be able to optimise the use of multi-channel technology is crucial. • Proven track record of success in securing appointments in-person and using remote technologies to deliver successful outcomes. • Proven experience of working in a cross-functional team, and demonstrable project planning skills resulting in a measurable success for all parties. • Effective and persuasive communicator with professional presentation skills in settings such as face-to-face, multiple group engagements and virtual meetings. • Ability to access funding for new and existing drugs, with a detailed and current understanding of the NHS / HSE structure, funding flows and pathways. • Experience in working with appropriate partners on joint projects that deliver benefits to all stakeholders, to patients. • Proficient IT skills in all business-related packages such as MS office. • Experience in the utilisation of CRM tools. • Demonstrable ability to engage with customers using multi-channel approaches and platforms. Required/Preferred Education and Licenses • Life Sciences Graduate or equivalent. • ABPI examination pass • Fully valid driving license Description of Physical Demands • Responsibilities may require working outside of "normal" hours to meet business demands. • The size of territory will necessitate appropriate management of travel requirements to ensure coverage of customers as directed by the management team. • The incumbent must reside within the territory of their responsibility. • Remote and multi-channel engagement will require home office working for some of the time. Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
Oct 08, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description: • The role of the Key Account Manager is to promote (in-person and virtually) the haematology product portfolio to maximise the full sales potential on a defined territory by building belief and conviction in our haematology products. They are accountable for achieving sales and related performance targets (as defined by the management team). • The Key Account manager will partner with the cross-functional team to orchestrate a multichannel approach to deliver value to NHS / stakeholders leading to effective reach, partnership, and ongoing engagement. They will engage clinical customers in high quality discussions and peer to peer clinical advocacy and will also partner effectively with the medical team and local Medical Science Liaison colleagues to ensure high quality scientific engagement and provision of education. • The Key Account Manager will take full accountability for the preparation and execution of strong territory business and key account management plans, fully utilising agreed processes, and procedures, in alignment with local Code (ABPI) standards and in close collaboration with the cross-functional JAZZ team, including both field-based and head office based colleagues. • The role requires a hybrid approach whereby the Key Account Manager will use multi-channel customer approaches including in-person and virtual calls and meetings to sell the benefits of the haematology portfolio to achieve goals in terms of activity and sales targets. Essential Functions Sells effectively to build the belief and conviction in our haematology products across accounts and deliver financial objectives by: Use of the selling model (in-person and virtually) to promote the haematology products' clinical attributes/benefits and value proposition to positively influence prescribing behaviours for the haematology portfolio. Engage clinical customers in peer-to-peer advocacy through use of a range of platforms for measurable impact, e.g., educational events, relevant symposia, peer-to-peer programmes delivered virtually and in-person. Maps local Healthcare environment to understand referral pathways between teaching / transplant centers and district general hospitals as well as key decision makers and HCP's involved in the patient journey. Effective development and influence of advocates through linking information and stakeholders across broad-ranging networks (in-person and virtually) to support expertise and conviction to use of our products for appropriate patients. Orchestrate ongoing healthcare professional engagement using tailored content such as approved e-mails and webinars. Consistently demonstrate knowledge of the disease area, product and care pathway, other approved treatments and acting as a highly valued resource for customers and the cross functional team. Creates impact by owning flexible and responsive high-quality, customer-focused account plans which embrace mindset, needs and concerns of customers and engage based on a multichannel approach: Aligns the plan to brand strategy, co-creates and closely manages the plan in collaboration with sales, market access, and compliantly with medical colleagues. Evaluates own performance against the plan through robust metrics, continuing to monitor progress and respond flexibly to environmental and network changes. Demonstrates the ability and attitude to secure appointments both in person and using remote technologies in a compliant manner in line with key performance indicators. Effectively uses all the multi-channel platforms to engage with both internal and external customers using the appropriate technology in a hybrid capacity. This will require changes to customer lists and geographical territory boundaries from time to time. Ability to harness and deploy JAZZ cross-functional resources in a co-ordinated manner through excellent project management. Identifies local challenges and opportunities. Works with the cross functional team on local strategy and implementation, carrying out the following activities as needed: Monitor changes and trends impacting the health care system, gain organisational commitment to act on insights that will shape the optimal environment and pathway for patients to access our medicines and support business growth. Take accountability for local formulary access in accounts by removing local prescribing barriers and optimising place in pathway. Behaves ethically, responsibly, and professionally in accordance with Jazz Pharmaceuticals values and ABPI code of practice and company processes. Partner effectively with Medical & Medical Science Liaison colleagues. Profiling (and regular updating of) key customers and accounts into currently available CRM system. Accurate and timely reporting of customer and business records, through CRM system, using agreed performance measures. Measures of success • Delivers sales and related objectives against territory targets and contributes to national and team target (70% of bonus). • Delivered Territory, account plan activities and KPIs to achieve market shaping, access and maximising goals delivered in line with plan (30% of bonus). Required Knowledge, Skills, and Abilities • Excellent selling skills with previous speciality pharmaceutical sales experience and a proven track record in orphan disease area. • Advanced account management skills that demonstrate business acumen and an innovative approach to projects & solutions that bring added value to Jazz Pharmaceuticals and other stakeholders. • Previous knowledge and experience of disease area preferred but not essential. • Adaptability and flexibility to be able to optimise the use of multi-channel technology is crucial. • Proven track record of success in securing appointments in-person and using remote technologies to deliver successful outcomes. • Proven experience of working in a cross-functional team, and demonstrable project planning skills resulting in a measurable success for all parties. • Effective and persuasive communicator with professional presentation skills in settings such as face-to-face, multiple group engagements and virtual meetings. • Ability to access funding for new and existing drugs, with a detailed and current understanding of the NHS / HSE structure, funding flows and pathways. • Experience in working with appropriate partners on joint projects that deliver benefits to all stakeholders, to patients. • Proficient IT skills in all business-related packages such as MS office. • Experience in the utilisation of CRM tools. • Demonstrable ability to engage with customers using multi-channel approaches and platforms. Required/Preferred Education and Licenses • Life Sciences Graduate or equivalent. • ABPI examination pass • Fully valid driving license Description of Physical Demands • Responsibilities may require working outside of "normal" hours to meet business demands. • The size of territory will necessitate appropriate management of travel requirements to ensure coverage of customers as directed by the management team. • The incumbent must reside within the territory of their responsibility. • Remote and multi-channel engagement will require home office working for some of the time. Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description: • The role of the Key Account Manager is to promote (in-person and virtually) the haematology product portfolio to maximise the full sales potential on a defined territory by building belief and conviction in our haematology products. They are accountable for achieving sales and related performance targets (as defined by the management team). • The Key Account manager will partner with the cross-functional team to orchestrate a multichannel approach to deliver value to NHS / stakeholders leading to effective reach, partnership, and ongoing engagement. They will engage clinical customers in high quality discussions and peer to peer clinical advocacy and will also partner effectively with the medical team and local Medical Science Liaison colleagues to ensure high quality scientific engagement and provision of education. • The Key Account Manager will take full accountability for the preparation and execution of strong territory business and key account management plans, fully utilising agreed processes, and procedures, in alignment with local Code (ABPI) standards and in close collaboration with the cross-functional JAZZ team, including both field-based and head office based colleagues. • The role requires a hybrid approach whereby the Key Account Manager will use multi-channel customer approaches including in-person and virtual calls and meetings to sell the benefits of the haematology portfolio to achieve goals in terms of activity and sales targets. Essential Functions Sells effectively to build the belief and conviction in our haematology products across accounts and deliver financial objectives by: Use of the selling model (in-person and virtually) to promote the haematology products' clinical attributes/benefits and value proposition to positively influence prescribing behaviours for the haematology portfolio. Engage clinical customers in peer-to-peer advocacy through use of a range of platforms for measurable impact, e.g., educational events, relevant symposia, peer-to-peer programmes delivered virtually and in-person. Maps local Healthcare environment to understand referral pathways between teaching / transplant centers and district general hospitals as well as key decision makers and HCP's involved in the patient journey. Effective development and influence of advocates through linking information and stakeholders across broad-ranging networks (in-person and virtually) to support expertise and conviction to use of our products for appropriate patients. Orchestrate ongoing healthcare professional engagement using tailored content such as approved e-mails and webinars. Consistently demonstrate knowledge of the disease area, product and care pathway, other approved treatments and acting as a highly valued resource for customers and the cross functional team. Creates impact by owning flexible and responsive high-quality, customer-focused account plans which embrace mindset, needs and concerns of customers and engage based on a multichannel approach: Aligns the plan to brand strategy, co-creates and closely manages the plan in collaboration with sales, market access, and compliantly with medical colleagues. Evaluates own performance against the plan through robust metrics, continuing to monitor progress and respond flexibly to environmental and network changes. Demonstrates the ability and attitude to secure appointments both in person and using remote technologies in a compliant manner in line with key performance indicators. Effectively uses all the multi-channel platforms to engage with both internal and external customers using the appropriate technology in a hybrid capacity. This will require changes to customer lists and geographical territory boundaries from time to time. Ability to harness and deploy JAZZ cross-functional resources in a co-ordinated manner through excellent project management. Identifies local challenges and opportunities. Works with the cross functional team on local strategy and implementation, carrying out the following activities as needed: Monitor changes and trends impacting the health care system, gain organisational commitment to act on insights that will shape the optimal environment and pathway for patients to access our medicines and support business growth. Take accountability for local formulary access in accounts by removing local prescribing barriers and optimising place in pathway. Behaves ethically, responsibly, and professionally in accordance with Jazz Pharmaceuticals values and ABPI code of practice and company processes. Partner effectively with Medical & Medical Science Liaison colleagues. Profiling (and regular updating of) key customers and accounts into currently available CRM system. Accurate and timely reporting of customer and business records, through CRM system, using agreed performance measures. Measures of success • Delivers sales and related objectives against territory targets and contributes to national and team target (70% of bonus). • Delivered Territory, account plan activities and KPIs to achieve market shaping, access and maximising goals delivered in line with plan (30% of bonus). Required Knowledge, Skills, and Abilities • Excellent selling skills with previous speciality pharmaceutical sales experience and a proven track record in orphan disease area. • Advanced account management skills that demonstrate business acumen and an innovative approach to projects & solutions that bring added value to Jazz Pharmaceuticals and other stakeholders. • Previous knowledge and experience of disease area preferred but not essential. • Adaptability and flexibility to be able to optimise the use of multi-channel technology is crucial. • Proven track record of success in securing appointments in-person and using remote technologies to deliver successful outcomes. • Proven experience of working in a cross-functional team, and demonstrable project planning skills resulting in a measurable success for all parties. • Effective and persuasive communicator with professional presentation skills in settings such as face-to-face, multiple group engagements and virtual meetings. • Ability to access funding for new and existing drugs, with a detailed and current understanding of the NHS / HSE structure, funding flows and pathways. • Experience in working with appropriate partners on joint projects that deliver benefits to all stakeholders, to patients. • Proficient IT skills in all business-related packages such as MS office. • Experience in the utilisation of CRM tools. • Demonstrable ability to engage with customers using multi-channel approaches and platforms. Required/Preferred Education and Licenses • Life Sciences Graduate or equivalent. • ABPI examination pass • Fully valid driving license Description of Physical Demands • Responsibilities may require working outside of "normal" hours to meet business demands. • The size of territory will necessitate appropriate management of travel requirements to ensure coverage of customers as directed by the management team. • The incumbent must reside within the territory of their responsibility. • Remote and multi-channel engagement will require home office working for some of the time. Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
Oct 08, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description: • The role of the Key Account Manager is to promote (in-person and virtually) the haematology product portfolio to maximise the full sales potential on a defined territory by building belief and conviction in our haematology products. They are accountable for achieving sales and related performance targets (as defined by the management team). • The Key Account manager will partner with the cross-functional team to orchestrate a multichannel approach to deliver value to NHS / stakeholders leading to effective reach, partnership, and ongoing engagement. They will engage clinical customers in high quality discussions and peer to peer clinical advocacy and will also partner effectively with the medical team and local Medical Science Liaison colleagues to ensure high quality scientific engagement and provision of education. • The Key Account Manager will take full accountability for the preparation and execution of strong territory business and key account management plans, fully utilising agreed processes, and procedures, in alignment with local Code (ABPI) standards and in close collaboration with the cross-functional JAZZ team, including both field-based and head office based colleagues. • The role requires a hybrid approach whereby the Key Account Manager will use multi-channel customer approaches including in-person and virtual calls and meetings to sell the benefits of the haematology portfolio to achieve goals in terms of activity and sales targets. Essential Functions Sells effectively to build the belief and conviction in our haematology products across accounts and deliver financial objectives by: Use of the selling model (in-person and virtually) to promote the haematology products' clinical attributes/benefits and value proposition to positively influence prescribing behaviours for the haematology portfolio. Engage clinical customers in peer-to-peer advocacy through use of a range of platforms for measurable impact, e.g., educational events, relevant symposia, peer-to-peer programmes delivered virtually and in-person. Maps local Healthcare environment to understand referral pathways between teaching / transplant centers and district general hospitals as well as key decision makers and HCP's involved in the patient journey. Effective development and influence of advocates through linking information and stakeholders across broad-ranging networks (in-person and virtually) to support expertise and conviction to use of our products for appropriate patients. Orchestrate ongoing healthcare professional engagement using tailored content such as approved e-mails and webinars. Consistently demonstrate knowledge of the disease area, product and care pathway, other approved treatments and acting as a highly valued resource for customers and the cross functional team. Creates impact by owning flexible and responsive high-quality, customer-focused account plans which embrace mindset, needs and concerns of customers and engage based on a multichannel approach: Aligns the plan to brand strategy, co-creates and closely manages the plan in collaboration with sales, market access, and compliantly with medical colleagues. Evaluates own performance against the plan through robust metrics, continuing to monitor progress and respond flexibly to environmental and network changes. Demonstrates the ability and attitude to secure appointments both in person and using remote technologies in a compliant manner in line with key performance indicators. Effectively uses all the multi-channel platforms to engage with both internal and external customers using the appropriate technology in a hybrid capacity. This will require changes to customer lists and geographical territory boundaries from time to time. Ability to harness and deploy JAZZ cross-functional resources in a co-ordinated manner through excellent project management. Identifies local challenges and opportunities. Works with the cross functional team on local strategy and implementation, carrying out the following activities as needed: Monitor changes and trends impacting the health care system, gain organisational commitment to act on insights that will shape the optimal environment and pathway for patients to access our medicines and support business growth. Take accountability for local formulary access in accounts by removing local prescribing barriers and optimising place in pathway. Behaves ethically, responsibly, and professionally in accordance with Jazz Pharmaceuticals values and ABPI code of practice and company processes. Partner effectively with Medical & Medical Science Liaison colleagues. Profiling (and regular updating of) key customers and accounts into currently available CRM system. Accurate and timely reporting of customer and business records, through CRM system, using agreed performance measures. Measures of success • Delivers sales and related objectives against territory targets and contributes to national and team target (70% of bonus). • Delivered Territory, account plan activities and KPIs to achieve market shaping, access and maximising goals delivered in line with plan (30% of bonus). Required Knowledge, Skills, and Abilities • Excellent selling skills with previous speciality pharmaceutical sales experience and a proven track record in orphan disease area. • Advanced account management skills that demonstrate business acumen and an innovative approach to projects & solutions that bring added value to Jazz Pharmaceuticals and other stakeholders. • Previous knowledge and experience of disease area preferred but not essential. • Adaptability and flexibility to be able to optimise the use of multi-channel technology is crucial. • Proven track record of success in securing appointments in-person and using remote technologies to deliver successful outcomes. • Proven experience of working in a cross-functional team, and demonstrable project planning skills resulting in a measurable success for all parties. • Effective and persuasive communicator with professional presentation skills in settings such as face-to-face, multiple group engagements and virtual meetings. • Ability to access funding for new and existing drugs, with a detailed and current understanding of the NHS / HSE structure, funding flows and pathways. • Experience in working with appropriate partners on joint projects that deliver benefits to all stakeholders, to patients. • Proficient IT skills in all business-related packages such as MS office. • Experience in the utilisation of CRM tools. • Demonstrable ability to engage with customers using multi-channel approaches and platforms. Required/Preferred Education and Licenses • Life Sciences Graduate or equivalent. • ABPI examination pass • Fully valid driving license Description of Physical Demands • Responsibilities may require working outside of "normal" hours to meet business demands. • The size of territory will necessitate appropriate management of travel requirements to ensure coverage of customers as directed by the management team. • The incumbent must reside within the territory of their responsibility. • Remote and multi-channel engagement will require home office working for some of the time. Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
