DV Cleared Duty Manager - Command Centre Location: Hanslope Park, Milton Keynes Working Arrangement: Onsite Rate: £600-£650 per day, Inside IR35 Contract: 3 years Clearance: Developed Vetting (DV) - Essential The Role We are seeking an experienced DV Cleared Duty Manager to join a high-profile government Command Centre capability based at Hanslope Park, Milton Keynes . The Duty Manager will act as the senior operational authority and primary point of contact for the Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will sit across multiple specialist teams, maintaining the overall operational picture, understanding business impact, setting priorities, coordinating responses and managing escalation. Key Responsibilities Act as the senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate specialist teams are engaged. Manage escalations across multiple technical and operational teams and third-party suppliers. Provide clear, concise and authoritative operational updates to senior leadership and stakeholders. Produce and deliver operational briefings covering significant incidents, service impacts, emerging risks and relevant overnight/weekend activity. Engage confidently with senior stakeholders and provide appropriate challenge where required. Bring in technical specialists when deeper technical expertise is required rather than attempting to resolve technical issues directly. Take operational ownership of the Command Centre's AV and command-wall capability , including SOC, NOC and other operational feeds. Help develop appropriate screen layouts, operational dashboards and the overall Common Operating Picture. Support the development of Command Centre runbooks, escalation procedures, reporting, operating processes and ways of working . Contribute to the transition towards a full 24/7 operational model . Support training and knowledge transfer for Command Centre personnel. Ensure effective handovers between shifts and maintain strong operational continuity. About You We are looking for someone who is comfortable operating at the intersection of technology, service management and operational command . You will ideally have experience in a 24/7 command centre, operations centre, major incident environment, government/defence environment or similarly critical operational setting . You should be able to demonstrate: Significant experience in operational command, duty management, major incident management or service operations . Experience coordinating multiple teams during complex or high-impact incidents. Strong understanding of SOC, NOC, infrastructure and IT service management environments . Experience operating in a 24/7 environment. Excellent stakeholder management skills, including the ability to brief senior leadership. Strong decision-making and prioritisation skills under pressure. Experience managing escalations and coordinating third-party suppliers. Ability to maintain an accurate operational picture across multiple concurrent issues. Strong written and verbal communication skills. Experience developing operational procedures, runbooks and escalation processes. A calm, authoritative and structured approach during significant incidents. Desirable Backgrounds Candidates may come from a variety of backgrounds, including: Duty Manager/Operations Duty Manager Command Centre/Command Centre Manager Major Incident Manager Service Operations Manager Operations Manager Watch Manager/Watch Officer Incident Commander Operations Controller Service Delivery Manager Operational Resilience Defence, government or critical national infrastructure 24/7 managed service or operations environments Experience within government, defence, national security, telecommunications, critical infrastructure or other highly regulated environments would be particularly valuable. Clearance Current Developed Vetting (DV) clearance is essential for this position. Candidates without current DV clearance will not be considered.
Aug 14, 2026
Contractor
DV Cleared Duty Manager - Command Centre Location: Hanslope Park, Milton Keynes Working Arrangement: Onsite Rate: £600-£650 per day, Inside IR35 Contract: 3 years Clearance: Developed Vetting (DV) - Essential The Role We are seeking an experienced DV Cleared Duty Manager to join a high-profile government Command Centre capability based at Hanslope Park, Milton Keynes . The Duty Manager will act as the senior operational authority and primary point of contact for the Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will sit across multiple specialist teams, maintaining the overall operational picture, understanding business impact, setting priorities, coordinating responses and managing escalation. Key Responsibilities Act as the senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate specialist teams are engaged. Manage escalations across multiple technical and operational teams and third-party suppliers. Provide clear, concise and authoritative operational updates to senior leadership and stakeholders. Produce and deliver operational briefings covering significant incidents, service impacts, emerging risks and relevant overnight/weekend activity. Engage confidently with senior stakeholders and provide appropriate challenge where required. Bring in technical specialists when deeper technical expertise is required rather than attempting to resolve technical issues directly. Take operational ownership of the Command Centre's AV and command-wall capability , including SOC, NOC and other operational feeds. Help develop appropriate screen layouts, operational dashboards and the overall Common Operating Picture. Support the development of Command Centre runbooks, escalation procedures, reporting, operating processes and ways of working . Contribute to the transition towards a full 24/7 operational model . Support training and knowledge transfer for Command Centre personnel. Ensure effective handovers between shifts and maintain strong operational continuity. About You We are looking for someone who is comfortable operating at the intersection of technology, service management and operational command . You will ideally have experience in a 24/7 command centre, operations centre, major incident environment, government/defence environment or similarly critical operational setting . You should be able to demonstrate: Significant experience in operational command, duty management, major incident management or service operations . Experience coordinating multiple teams during complex or high-impact incidents. Strong understanding of SOC, NOC, infrastructure and IT service management environments . Experience operating in a 24/7 environment. Excellent stakeholder management skills, including the ability to brief senior leadership. Strong decision-making and prioritisation skills under pressure. Experience managing escalations and coordinating third-party suppliers. Ability to maintain an accurate operational picture across multiple concurrent issues. Strong written and verbal communication skills. Experience developing operational procedures, runbooks and escalation processes. A calm, authoritative and structured approach during significant incidents. Desirable Backgrounds Candidates may come from a variety of backgrounds, including: Duty Manager/Operations Duty Manager Command Centre/Command Centre Manager Major Incident Manager Service Operations Manager Operations Manager Watch Manager/Watch Officer Incident Commander Operations Controller Service Delivery Manager Operational Resilience Defence, government or critical national infrastructure 24/7 managed service or operations environments Experience within government, defence, national security, telecommunications, critical infrastructure or other highly regulated environments would be particularly valuable. Clearance Current Developed Vetting (DV) clearance is essential for this position. Candidates without current DV clearance will not be considered.
DV Cleared Security Manager - Command Centre Location: Hanslope Park, Milton Keynes Working Arrangement: Onsite Rate: £600-£650 per day, Inside IR35 Contract: 3 years Clearance: Developed Vetting (DV) - Essential The Role We are seeking an experienced DV Cleared Security Manager to join a high-profile government Command Centre capability based at Hanslope Park, Milton Keynes . The Security Manager will act as the senior operational authority and primary point of contact for the Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will sit across multiple specialist teams, maintaining the overall operational picture, understanding business impact, setting priorities, coordinating responses and managing escalation. Key Responsibilities Act as the senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate specialist teams are engaged. Manage escalations across multiple technical and operational teams and third-party suppliers. Provide clear, concise and authoritative operational updates to senior leadership and stakeholders. Produce and deliver operational briefings covering significant incidents, service impacts, emerging risks and relevant overnight/weekend activity. Engage confidently with senior stakeholders and provide appropriate challenge where required. Bring in technical specialists when deeper technical expertise is required rather than attempting to resolve technical issues directly. Take operational ownership of the Command Centre's AV and command-wall capability , including SOC, NOC and other operational feeds. Help develop appropriate screen layouts, operational dashboards and the overall Common Operating Picture. Support the development of Command Centre runbooks, escalation procedures, reporting, operating processes and ways of working . Contribute to the transition towards a full 24/7 operational model . Support training and knowledge transfer for Command Centre personnel. Ensure effective handovers between shifts and maintain strong operational continuity. About You We are looking for someone who is comfortable operating at the intersection of technology, service management and operational command . You will ideally have experience in a 24/7 command centre, operations centre, major incident environment, government/defence environment or similarly critical operational setting . You should be able to demonstrate: Significant experience in operational command, duty management, major incident management or service operations . Experience coordinating multiple teams during complex or high-impact incidents. Strong understanding of SOC, NOC, infrastructure and IT service management environments . Experience operating in a 24/7 environment. Excellent stakeholder management skills, including the ability to brief senior leadership. Strong decision-making and prioritisation skills under pressure. Experience managing escalations and coordinating third-party suppliers. Ability to maintain an accurate operational picture across multiple concurrent issues. Strong written and verbal communication skills. Experience developing operational procedures, runbooks and escalation processes. A calm, authoritative and structured approach during significant incidents. Desirable Backgrounds Candidates may come from a variety of backgrounds, including: Duty Manager/Operations Duty Manager Command Centre/Command Centre Manager Major Incident Manager Service Operations Manager Operations Manager Watch Manager/Watch Officer Incident Commander Operations Controller Service Delivery Manager Operational Resilience Defence, government or critical national infrastructure 24/7 managed service or operations environments Experience within government, defence, national security, telecommunications, critical infrastructure or other highly regulated environments would be particularly valuable. Clearance Current Developed Vetting (DV) clearance is essential for this position. Candidates without current DV clearance will not be considered.
Aug 14, 2026
Contractor
DV Cleared Security Manager - Command Centre Location: Hanslope Park, Milton Keynes Working Arrangement: Onsite Rate: £600-£650 per day, Inside IR35 Contract: 3 years Clearance: Developed Vetting (DV) - Essential The Role We are seeking an experienced DV Cleared Security Manager to join a high-profile government Command Centre capability based at Hanslope Park, Milton Keynes . The Security Manager will act as the senior operational authority and primary point of contact for the Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will sit across multiple specialist teams, maintaining the overall operational picture, understanding business impact, setting priorities, coordinating responses and managing escalation. Key Responsibilities Act as the senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate specialist teams are engaged. Manage escalations across multiple technical and operational teams and third-party suppliers. Provide clear, concise and authoritative operational updates to senior leadership and stakeholders. Produce and deliver operational briefings covering significant incidents, service impacts, emerging risks and relevant overnight/weekend activity. Engage confidently with senior stakeholders and provide appropriate challenge where required. Bring in technical specialists when deeper technical expertise is required rather than attempting to resolve technical issues directly. Take operational ownership of the Command Centre's AV and command-wall capability , including SOC, NOC and other operational feeds. Help develop appropriate screen layouts, operational dashboards and the overall Common Operating Picture. Support the development of Command Centre runbooks, escalation procedures, reporting, operating processes and ways of working . Contribute to the transition towards a full 24/7 operational model . Support training and knowledge transfer for Command Centre personnel. Ensure effective handovers between shifts and maintain strong operational continuity. About You We are looking for someone who is comfortable operating at the intersection of technology, service management and operational command . You will ideally have experience in a 24/7 command centre, operations centre, major incident environment, government/defence environment or similarly critical operational setting . You should be able to demonstrate: Significant experience in operational command, duty management, major incident management or service operations . Experience coordinating multiple teams during complex or high-impact incidents. Strong understanding of SOC, NOC, infrastructure and IT service management environments . Experience operating in a 24/7 environment. Excellent stakeholder management skills, including the ability to brief senior leadership. Strong decision-making and prioritisation skills under pressure. Experience managing escalations and coordinating third-party suppliers. Ability to maintain an accurate operational picture across multiple concurrent issues. Strong written and verbal communication skills. Experience developing operational procedures, runbooks and escalation processes. A calm, authoritative and structured approach during significant incidents. Desirable Backgrounds Candidates may come from a variety of backgrounds, including: Duty Manager/Operations Duty Manager Command Centre/Command Centre Manager Major Incident Manager Service Operations Manager Operations Manager Watch Manager/Watch Officer Incident Commander Operations Controller Service Delivery Manager Operational Resilience Defence, government or critical national infrastructure 24/7 managed service or operations environments Experience within government, defence, national security, telecommunications, critical infrastructure or other highly regulated environments would be particularly valuable. Clearance Current Developed Vetting (DV) clearance is essential for this position. Candidates without current DV clearance will not be considered.
Duty Manager / SOC Analyst (DV Cleared) Location: Hounslow Park (On-site) Salary: 65,000 + 10,000 Bonus Employment Type: Permanent Security Clearance: Must hold current MOD DV Clearance Nationality Requirement: Sole UK Nationals only Overview We are seeking an experienced Duty Manager / SOC Analyst to join a high-profile operational environment, supporting critical services within a secure, live operations centre. This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives in a fast-paced control room environment and can confidently lead operational response without needing to be a deep technical specialist. Key Responsibilities Maintain a single operational view across cyber, network, service and physical security domains. Monitor live operational environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational logs, dashboards and reporting. Deliver effective shift handovers and maintain continuous situational awareness. About the Role This position is intentionally balanced between operational leadership and technical understanding: 60% Operational Leadership & Coordination 40% Technical Awareness & Incident Triage You'll be expected to understand operational and technical information, ask the right questions, coordinate the right teams and maintain control during high-pressure situations. Essential Skills & Experience Experience within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Good understanding of SOC and NOC workflows, including alert triage and escalation processes. Ability to interpret monitoring alerts, operational dashboards and logs at a high level. Strong understanding of incident severity, business impact and prioritisation. Proven experience coordinating multiple technical teams during live incidents. Excellent communication, decision-making and stakeholder management skills. Ability to remain calm and organised in time-critical operational environments. Ideal Background We would particularly welcome applications from candidates with experience as: Major Incident Manager with technical exposure. Senior SOC Analyst or NOC Analyst with leadership responsibilities. Service Operations Lead within a 24/7 operations or command centre. Operational Duty Manager supporting secure or critical environments. What's on Offer 65,000 basic salary. 10,000 annual bonus. Permanent position. Opportunity to work within a highly secure, mission-critical environment. Challenging and rewarding operational leadership role with significant responsibility. Eligibility Requirements Due to the nature of this position, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be able to work full-time on-site in Hounslow Park .
Aug 13, 2026
Full time
Duty Manager / SOC Analyst (DV Cleared) Location: Hounslow Park (On-site) Salary: 65,000 + 10,000 Bonus Employment Type: Permanent Security Clearance: Must hold current MOD DV Clearance Nationality Requirement: Sole UK Nationals only Overview We are seeking an experienced Duty Manager / SOC Analyst to join a high-profile operational environment, supporting critical services within a secure, live operations centre. This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives in a fast-paced control room environment and can confidently lead operational response without needing to be a deep technical specialist. Key Responsibilities Maintain a single operational view across cyber, network, service and physical security domains. Monitor live operational environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational logs, dashboards and reporting. Deliver effective shift handovers and maintain continuous situational awareness. About the Role This position is intentionally balanced between operational leadership and technical understanding: 60% Operational Leadership & Coordination 40% Technical Awareness & Incident Triage You'll be expected to understand operational and technical information, ask the right questions, coordinate the right teams and maintain control during high-pressure situations. Essential Skills & Experience Experience within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Good understanding of SOC and NOC workflows, including alert triage and escalation processes. Ability to interpret monitoring alerts, operational dashboards and logs at a high level. Strong understanding of incident severity, business impact and prioritisation. Proven experience coordinating multiple technical teams during live incidents. Excellent communication, decision-making and stakeholder management skills. Ability to remain calm and organised in time-critical operational environments. Ideal Background We would particularly welcome applications from candidates with experience as: Major Incident Manager with technical exposure. Senior SOC Analyst or NOC Analyst with leadership responsibilities. Service Operations Lead within a 24/7 operations or command centre. Operational Duty Manager supporting secure or critical environments. What's on Offer 65,000 basic salary. 10,000 annual bonus. Permanent position. Opportunity to work within a highly secure, mission-critical environment. Challenging and rewarding operational leadership role with significant responsibility. Eligibility Requirements Due to the nature of this position, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be able to work full-time on-site in Hounslow Park .
SOC Manager/Analyst (DV Cleared) Location: Hanslope Park, Milton Keynes (On-site) Contract Length: 3 Years Rate: 550- 600 per day (Outside IR35) Security Clearance: Current MOD DV Clearance required Nationality Requirement: Sole UK Nationals only Overview We are recruiting for an experienced SOC Manager/Analyst to support a high-profile, mission-critical operational environment on a long-term contract basis. This role combines operational leadership with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with cyber, network, infrastructure and security teams to maintain service resilience and operational control. Key Responsibilities Maintain a single operational picture across cyber, network, service and physical security domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational records, dashboards and shift logs. Deliver comprehensive operational handovers to ensure continuous situational awareness. Role Profile This is an operational leadership position with a balanced technical focus: 60% Operational Leadership & Incident Coordination 40% Technical Awareness & Alert Triage The successful contractor will be comfortable leading operational response, interpreting technical information, asking the right questions, and driving resolution in a live, high-pressure environment. Essential Skills & Experience Experience working within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Strong understanding of SOC and NOC processes, including alert triage and escalation. Ability to interpret monitoring alerts, dashboards and operational logs. Knowledge of incident severity, impact assessment and prioritisation. Proven experience coordinating technical teams during critical incidents. Excellent communication, stakeholder management and decision-making skills. Ability to remain calm, organised and decisive in operationally critical environments. Ideal Background We're particularly interested in contractors from backgrounds such as: SOC Manager or Senior SOC Analyst with leadership responsibilities. Major Incident Manager with technical exposure. Senior NOC Analyst or Operations Lead within a 24/7 operational environment. Service Operations Manager supporting secure or mission-critical services. Contract Details 3-year contract offering long-term programme stability. 550- 600 per day (Outside IR35). Full-time, on-site role based in Hounslow Park . Opportunity to work within a highly secure, mission-critical environment on a nationally significant programme. Mandatory Requirements Due to the sensitive nature of this programme, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be available to work full-time on-site in Hounslow Park .
Aug 13, 2026
Contractor
SOC Manager/Analyst (DV Cleared) Location: Hanslope Park, Milton Keynes (On-site) Contract Length: 3 Years Rate: 550- 600 per day (Outside IR35) Security Clearance: Current MOD DV Clearance required Nationality Requirement: Sole UK Nationals only Overview We are recruiting for an experienced SOC Manager/Analyst to support a high-profile, mission-critical operational environment on a long-term contract basis. This role combines operational leadership with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with cyber, network, infrastructure and security teams to maintain service resilience and operational control. Key Responsibilities Maintain a single operational picture across cyber, network, service and physical security domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational records, dashboards and shift logs. Deliver comprehensive operational handovers to ensure continuous situational awareness. Role Profile This is an operational leadership position with a balanced technical focus: 60% Operational Leadership & Incident Coordination 40% Technical Awareness & Alert Triage The successful contractor will be comfortable leading operational response, interpreting technical information, asking the right questions, and driving resolution in a live, high-pressure environment. Essential Skills & Experience Experience working within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Strong understanding of SOC and NOC processes, including alert triage and escalation. Ability to interpret monitoring alerts, dashboards and operational logs. Knowledge of incident severity, impact assessment and prioritisation. Proven experience coordinating technical teams during critical incidents. Excellent communication, stakeholder management and decision-making skills. Ability to remain calm, organised and decisive in operationally critical environments. Ideal Background We're particularly interested in contractors from backgrounds such as: SOC Manager or Senior SOC Analyst with leadership responsibilities. Major Incident Manager with technical exposure. Senior NOC Analyst or Operations Lead within a 24/7 operational environment. Service Operations Manager supporting secure or mission-critical services. Contract Details 3-year contract offering long-term programme stability. 550- 600 per day (Outside IR35). Full-time, on-site role based in Hounslow Park . Opportunity to work within a highly secure, mission-critical environment on a nationally significant programme. Mandatory Requirements Due to the sensitive nature of this programme, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be available to work full-time on-site in Hounslow Park .
SOC Manager/Analyst (DV Cleared) Location: Hounslow Park (On-site) Contract Length: 3 Years Rate: 550- 600 per day (Outside IR35) Security Clearance: Current MOD DV Clearance required Nationality Requirement: Sole UK Nationals only Overview We are recruiting for an experienced SOC Manager/Analyst to support a high-profile, mission-critical operational environment on a long-term contract basis. This role combines operational leadership with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with cyber, network, infrastructure and security teams to maintain service resilience and operational control. Key Responsibilities Maintain a single operational picture across cyber, network, service and physical security domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational records, dashboards and shift logs. Deliver comprehensive operational handovers to ensure continuous situational awareness. Role Profile This is an operational leadership position with a balanced technical focus: 60% Operational Leadership & Incident Coordination 40% Technical Awareness & Alert Triage The successful contractor will be comfortable leading operational response, interpreting technical information, asking the right questions, and driving resolution in a live, high-pressure environment. Essential Skills & Experience Experience working within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Strong understanding of SOC and NOC processes, including alert triage and escalation. Ability to interpret monitoring alerts, dashboards and operational logs. Knowledge of incident severity, impact assessment and prioritisation. Proven experience coordinating technical teams during critical incidents. Excellent communication, stakeholder management and decision-making skills. Ability to remain calm, organised and decisive in operationally critical environments. Ideal Background We're particularly interested in contractors from backgrounds such as: SOC Manager or Senior SOC Analyst with leadership responsibilities. Major Incident Manager with technical exposure. Senior NOC Analyst or Operations Lead within a 24/7 operational environment. Service Operations Manager supporting secure or mission-critical services. Contract Details 3-year contract offering long-term programme stability. 550- 600 per day (Outside IR35). Full-time, on-site role based in Hounslow Park . Opportunity to work within a highly secure, mission-critical environment on a nationally significant programme. Mandatory Requirements Due to the sensitive nature of this programme, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be available to work full-time on-site in Hounslow Park .
Aug 13, 2026
Contractor
SOC Manager/Analyst (DV Cleared) Location: Hounslow Park (On-site) Contract Length: 3 Years Rate: 550- 600 per day (Outside IR35) Security Clearance: Current MOD DV Clearance required Nationality Requirement: Sole UK Nationals only Overview We are recruiting for an experienced SOC Manager/Analyst to support a high-profile, mission-critical operational environment on a long-term contract basis. This role combines operational leadership with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with cyber, network, infrastructure and security teams to maintain service resilience and operational control. Key Responsibilities Maintain a single operational picture across cyber, network, service and physical security domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational records, dashboards and shift logs. Deliver comprehensive operational handovers to ensure continuous situational awareness. Role Profile This is an operational leadership position with a balanced technical focus: 60% Operational Leadership & Incident Coordination 40% Technical Awareness & Alert Triage The successful contractor will be comfortable leading operational response, interpreting technical information, asking the right questions, and driving resolution in a live, high-pressure environment. Essential Skills & Experience Experience working within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Strong understanding of SOC and NOC processes, including alert triage and escalation. Ability to interpret monitoring alerts, dashboards and operational logs. Knowledge of incident severity, impact assessment and prioritisation. Proven experience coordinating technical teams during critical incidents. Excellent communication, stakeholder management and decision-making skills. Ability to remain calm, organised and decisive in operationally critical environments. Ideal Background We're particularly interested in contractors from backgrounds such as: SOC Manager or Senior SOC Analyst with leadership responsibilities. Major Incident Manager with technical exposure. Senior NOC Analyst or Operations Lead within a 24/7 operational environment. Service Operations Manager supporting secure or mission-critical services. Contract Details 3-year contract offering long-term programme stability. 550- 600 per day (Outside IR35). Full-time, on-site role based in Hounslow Park . Opportunity to work within a highly secure, mission-critical environment on a nationally significant programme. Mandatory Requirements Due to the sensitive nature of this programme, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be available to work full-time on-site in Hounslow Park .
CBSbutler Holdings Limited trading as CBSbutler
Hanslope, Buckinghamshire
DV Cleared Duty Manager - Command Centre Location: Hanslope Park, Milton Keynes Working Arrangement: Onsite Rate: 550- 650 per day, Inside IR35 Contract: 3 years Clearance: Developed Vetting (DV) - Essential The Role We are seeking an experienced DV Cleared Duty Manager to join a high-profile government Command Centre capability based at Hanslope Park, Milton Keynes . The Duty Manager will act as the senior operational authority and primary point of contact for the Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will sit across multiple specialist teams, maintaining the overall operational picture, understanding business impact, setting priorities, coordinating responses and managing escalation. Key Responsibilities Act as the senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate specialist teams are engaged. Manage escalations across multiple technical and operational teams and third-party suppliers. Provide clear, concise and authoritative operational updates to senior leadership and stakeholders. Produce and deliver operational briefings covering significant incidents, service impacts, emerging risks and relevant overnight/weekend activity. Engage confidently with senior stakeholders and provide appropriate challenge where required. Bring in technical specialists when deeper technical expertise is required rather than attempting to resolve technical issues directly. Take operational ownership of the Command Centre's AV and command-wall capability , including SOC, NOC and other operational feeds. Help develop appropriate screen layouts, operational dashboards and the overall Common Operating Picture. Support the development of Command Centre runbooks, escalation procedures, reporting, operating processes and ways of working . Contribute to the transition towards a full 24/7 operational model . Support training and knowledge transfer for Command Centre personnel. Ensure effective handovers between shifts and maintain strong operational continuity. About You We are looking for someone who is comfortable operating at the intersection of technology, service management and operational command . You will ideally have experience in a 24/7 command centre, operations centre, major incident environment, government/defence environment or similarly critical operational setting . You should be able to demonstrate: Significant experience in operational command, duty management, major incident management or service operations . Experience coordinating multiple teams during complex or high-impact incidents. Strong understanding of SOC, NOC, infrastructure and IT service management environments . Experience operating in a 24/7 environment. Excellent stakeholder management skills, including the ability to brief senior leadership. Strong decision-making and prioritisation skills under pressure. Experience managing escalations and coordinating third-party suppliers. Ability to maintain an accurate operational picture across multiple concurrent issues. Strong written and verbal communication skills. Experience developing operational procedures, runbooks and escalation processes. A calm, authoritative and structured approach during significant incidents. Desirable Backgrounds Candidates may come from a variety of backgrounds, including: Duty Manager / Operations Duty Manager Command Centre / Command Centre Manager Major Incident Manager Service Operations Manager Operations Manager Watch Manager / Watch Officer Incident Commander Operations Controller Service Delivery Manager Operational Resilience Defence, government or critical national infrastructure 24/7 managed service or operations environments Experience within government, defence, national security, telecommunications, critical infrastructure or other highly regulated environments would be particularly valuable. Clearance Current Developed Vetting (DV) clearance is essential for this position. Candidates without current DV clearance will not be considered.
Aug 12, 2026
Contractor
DV Cleared Duty Manager - Command Centre Location: Hanslope Park, Milton Keynes Working Arrangement: Onsite Rate: 550- 650 per day, Inside IR35 Contract: 3 years Clearance: Developed Vetting (DV) - Essential The Role We are seeking an experienced DV Cleared Duty Manager to join a high-profile government Command Centre capability based at Hanslope Park, Milton Keynes . The Duty Manager will act as the senior operational authority and primary point of contact for the Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will sit across multiple specialist teams, maintaining the overall operational picture, understanding business impact, setting priorities, coordinating responses and managing escalation. Key Responsibilities Act as the senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate specialist teams are engaged. Manage escalations across multiple technical and operational teams and third-party suppliers. Provide clear, concise and authoritative operational updates to senior leadership and stakeholders. Produce and deliver operational briefings covering significant incidents, service impacts, emerging risks and relevant overnight/weekend activity. Engage confidently with senior stakeholders and provide appropriate challenge where required. Bring in technical specialists when deeper technical expertise is required rather than attempting to resolve technical issues directly. Take operational ownership of the Command Centre's AV and command-wall capability , including SOC, NOC and other operational feeds. Help develop appropriate screen layouts, operational dashboards and the overall Common Operating Picture. Support the development of Command Centre runbooks, escalation procedures, reporting, operating processes and ways of working . Contribute to the transition towards a full 24/7 operational model . Support training and knowledge transfer for Command Centre personnel. Ensure effective handovers between shifts and maintain strong operational continuity. About You We are looking for someone who is comfortable operating at the intersection of technology, service management and operational command . You will ideally have experience in a 24/7 command centre, operations centre, major incident environment, government/defence environment or similarly critical operational setting . You should be able to demonstrate: Significant experience in operational command, duty management, major incident management or service operations . Experience coordinating multiple teams during complex or high-impact incidents. Strong understanding of SOC, NOC, infrastructure and IT service management environments . Experience operating in a 24/7 environment. Excellent stakeholder management skills, including the ability to brief senior leadership. Strong decision-making and prioritisation skills under pressure. Experience managing escalations and coordinating third-party suppliers. Ability to maintain an accurate operational picture across multiple concurrent issues. Strong written and verbal communication skills. Experience developing operational procedures, runbooks and escalation processes. A calm, authoritative and structured approach during significant incidents. Desirable Backgrounds Candidates may come from a variety of backgrounds, including: Duty Manager / Operations Duty Manager Command Centre / Command Centre Manager Major Incident Manager Service Operations Manager Operations Manager Watch Manager / Watch Officer Incident Commander Operations Controller Service Delivery Manager Operational Resilience Defence, government or critical national infrastructure 24/7 managed service or operations environments Experience within government, defence, national security, telecommunications, critical infrastructure or other highly regulated environments would be particularly valuable. Clearance Current Developed Vetting (DV) clearance is essential for this position. Candidates without current DV clearance will not be considered.
DV Cleared Duty Manager - Command Centre Location: Hanslope Park, Milton Keynes Working Arrangement: Onsite Rate: £550-£650 per day, Inside IR35 Contract: 3 years Clearance: Developed Vetting (DV) - Essential The Role We are seeking an experienced DV Cleared Duty Manager to join a high-profile government Command Centre capability based at Hanslope Park, Milton Keynes . The Duty Manager will act as the senior operational authority and primary point of contact for the Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will sit across multiple specialist teams, maintaining the overall operational picture, understanding business impact, setting priorities, coordinating responses and managing escalation. Key Responsibilities Act as the senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate specialist teams are engaged. Manage escalations across multiple technical and operational teams and third-party suppliers. Provide clear, concise and authoritative operational updates to senior leadership and stakeholders. Produce and deliver operational briefings covering significant incidents, service impacts, emerging risks and relevant overnight/weekend activity. Engage confidently with senior stakeholders and provide appropriate challenge where required. Bring in technical specialists when deeper technical expertise is required rather than attempting to resolve technical issues directly. Take operational ownership of the Command Centre's AV and command-wall capability , including SOC, NOC and other operational feeds. Help develop appropriate screen layouts, operational dashboards and the overall Common Operating Picture. Support the development of Command Centre runbooks, escalation procedures, reporting, operating processes and ways of working . Contribute to the transition towards a full 24/7 operational model . Support training and knowledge transfer for Command Centre personnel. Ensure effective handovers between shifts and maintain strong operational continuity. About You We are looking for someone who is comfortable operating at the intersection of technology, service management and operational command . You will ideally have experience in a 24/7 command centre, operations centre, major incident environment, government/defence environment or similarly critical operational setting . You should be able to demonstrate: Significant experience in operational command, duty management, major incident management or service operations . Experience coordinating multiple teams during complex or high-impact incidents. Strong understanding of SOC, NOC, infrastructure and IT service management environments . Experience operating in a 24/7 environment. Excellent stakeholder management skills, including the ability to brief senior leadership. Strong decision-making and prioritisation skills under pressure. Experience managing escalations and coordinating third-party suppliers. Ability to maintain an accurate operational picture across multiple concurrent issues. Strong written and verbal communication skills. Experience developing operational procedures, runbooks and escalation processes. A calm, authoritative and structured approach during significant incidents. Desirable Backgrounds Candidates may come from a variety of backgrounds, including: Duty Manager/Operations Duty Manager Command Centre/Command Centre Manager Major Incident Manager Service Operations Manager Operations Manager Watch Manager/Watch Officer Incident Commander Operations Controller Service Delivery Manager Operational Resilience Defence, government or critical national infrastructure 24/7 managed service or operations environments Experience within government, defence, national security, telecommunications, critical infrastructure or other highly regulated environments would be particularly valuable. Clearance Current Developed Vetting (DV) clearance is essential for this position. Candidates without current DV clearance will not be considered.
Aug 12, 2026
Contractor
DV Cleared Duty Manager - Command Centre Location: Hanslope Park, Milton Keynes Working Arrangement: Onsite Rate: £550-£650 per day, Inside IR35 Contract: 3 years Clearance: Developed Vetting (DV) - Essential The Role We are seeking an experienced DV Cleared Duty Manager to join a high-profile government Command Centre capability based at Hanslope Park, Milton Keynes . The Duty Manager will act as the senior operational authority and primary point of contact for the Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will sit across multiple specialist teams, maintaining the overall operational picture, understanding business impact, setting priorities, coordinating responses and managing escalation. Key Responsibilities Act as the senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate specialist teams are engaged. Manage escalations across multiple technical and operational teams and third-party suppliers. Provide clear, concise and authoritative operational updates to senior leadership and stakeholders. Produce and deliver operational briefings covering significant incidents, service impacts, emerging risks and relevant overnight/weekend activity. Engage confidently with senior stakeholders and provide appropriate challenge where required. Bring in technical specialists when deeper technical expertise is required rather than attempting to resolve technical issues directly. Take operational ownership of the Command Centre's AV and command-wall capability , including SOC, NOC and other operational feeds. Help develop appropriate screen layouts, operational dashboards and the overall Common Operating Picture. Support the development of Command Centre runbooks, escalation procedures, reporting, operating processes and ways of working . Contribute to the transition towards a full 24/7 operational model . Support training and knowledge transfer for Command Centre personnel. Ensure effective handovers between shifts and maintain strong operational continuity. About You We are looking for someone who is comfortable operating at the intersection of technology, service management and operational command . You will ideally have experience in a 24/7 command centre, operations centre, major incident environment, government/defence environment or similarly critical operational setting . You should be able to demonstrate: Significant experience in operational command, duty management, major incident management or service operations . Experience coordinating multiple teams during complex or high-impact incidents. Strong understanding of SOC, NOC, infrastructure and IT service management environments . Experience operating in a 24/7 environment. Excellent stakeholder management skills, including the ability to brief senior leadership. Strong decision-making and prioritisation skills under pressure. Experience managing escalations and coordinating third-party suppliers. Ability to maintain an accurate operational picture across multiple concurrent issues. Strong written and verbal communication skills. Experience developing operational procedures, runbooks and escalation processes. A calm, authoritative and structured approach during significant incidents. Desirable Backgrounds Candidates may come from a variety of backgrounds, including: Duty Manager/Operations Duty Manager Command Centre/Command Centre Manager Major Incident Manager Service Operations Manager Operations Manager Watch Manager/Watch Officer Incident Commander Operations Controller Service Delivery Manager Operational Resilience Defence, government or critical national infrastructure 24/7 managed service or operations environments Experience within government, defence, national security, telecommunications, critical infrastructure or other highly regulated environments would be particularly valuable. Clearance Current Developed Vetting (DV) clearance is essential for this position. Candidates without current DV clearance will not be considered.
IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Aug 08, 2026
Full time
IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Role Purpose The Service Delivery Manager (SDM) is accountable for the end-to-end delivery of managed services supporting critical national infrastructure (CNI) environments. The role ensures the availability, resilience, security, compliance, and continuous improvement of business-critical services operating in a 24x7 environment. The SDM serves as the primary operational interface between the customer, service providers, technology partners, and internal delivery teams, driving service excellence while ensuring contractual commitments, regulatory obligations, and operational risks are effectively managed. Given the nature of the services supporting national infrastructure, the role demands strong leadership in service governance, incident management, cyber resilience, business continuity, stakeholder engagement, and regulatory compliance. Key Responsibilities Service Delivery Leadership Own end-to-end service delivery for critical business and operational services. Ensure contractual service levels, KPIs, and operational commitments are consistently achieved. Lead multi-disciplinary delivery teams across operations, engineering, service management, security, infrastructure, and applications. Customer & Stakeholder Management Act as the primary service management contact for senior customer stakeholders. Build trusted relationships with customer leadership, operational teams, regulators, and suppliers. Present service performance, risks, improvement initiatives, and strategic recommendations to executive stakeholders. Operational Governance Ensure adherence to ITIL and customer-specific operational processes. Major Incident & Crisis Management Provide leadership during major incidents and service outages. Coordinate technical teams, suppliers, and customer stakeholders during crisis situations. Ensure structured communication, escalation management, and post-incident reviews. Drive root cause elimination and preventative actions. Security & Resilience Management Work closely with cyber security and risk teams to maintain secure operations. Lead service resilience planning, disaster recovery testing, and business continuity exercises. Ensure vulnerabilities, risks, and remediation activities are tracked and managed effectively. Support cyber incident response activities where required. Service Improvement & Transformation Develop and maintain continual service improvement plans (CSIPs). Identify opportunities to improve service quality, automation, efficiency, and customer experience. Champion AI Ops, observability, automation, and proactive service management. Commercial & Financial Management Manage service budgets, forecasts, and financial performance. Support contract governance and service reporting. Risk & Assurance Maintain service, operational, security, and regulatory risk registers. Drive mitigation plans and ensure timely resolution of identified risks. Report operational risk posture to customer and internal leadership forums. Required Experience Essential 17+ years of experience in IT Service Delivery, Managed Services, or Infrastructure Operations. Experience delivering services within Critical National Infrastructure, Telecommunications or other highly regulated environments. Experience managing geographically distributed delivery teams and third-party suppliers. Hands-on experience with ITIL service management processes.
Aug 08, 2026
Full time
Role Purpose The Service Delivery Manager (SDM) is accountable for the end-to-end delivery of managed services supporting critical national infrastructure (CNI) environments. The role ensures the availability, resilience, security, compliance, and continuous improvement of business-critical services operating in a 24x7 environment. The SDM serves as the primary operational interface between the customer, service providers, technology partners, and internal delivery teams, driving service excellence while ensuring contractual commitments, regulatory obligations, and operational risks are effectively managed. Given the nature of the services supporting national infrastructure, the role demands strong leadership in service governance, incident management, cyber resilience, business continuity, stakeholder engagement, and regulatory compliance. Key Responsibilities Service Delivery Leadership Own end-to-end service delivery for critical business and operational services. Ensure contractual service levels, KPIs, and operational commitments are consistently achieved. Lead multi-disciplinary delivery teams across operations, engineering, service management, security, infrastructure, and applications. Customer & Stakeholder Management Act as the primary service management contact for senior customer stakeholders. Build trusted relationships with customer leadership, operational teams, regulators, and suppliers. Present service performance, risks, improvement initiatives, and strategic recommendations to executive stakeholders. Operational Governance Ensure adherence to ITIL and customer-specific operational processes. Major Incident & Crisis Management Provide leadership during major incidents and service outages. Coordinate technical teams, suppliers, and customer stakeholders during crisis situations. Ensure structured communication, escalation management, and post-incident reviews. Drive root cause elimination and preventative actions. Security & Resilience Management Work closely with cyber security and risk teams to maintain secure operations. Lead service resilience planning, disaster recovery testing, and business continuity exercises. Ensure vulnerabilities, risks, and remediation activities are tracked and managed effectively. Support cyber incident response activities where required. Service Improvement & Transformation Develop and maintain continual service improvement plans (CSIPs). Identify opportunities to improve service quality, automation, efficiency, and customer experience. Champion AI Ops, observability, automation, and proactive service management. Commercial & Financial Management Manage service budgets, forecasts, and financial performance. Support contract governance and service reporting. Risk & Assurance Maintain service, operational, security, and regulatory risk registers. Drive mitigation plans and ensure timely resolution of identified risks. Report operational risk posture to customer and internal leadership forums. Required Experience Essential 17+ years of experience in IT Service Delivery, Managed Services, or Infrastructure Operations. Experience delivering services within Critical National Infrastructure, Telecommunications or other highly regulated environments. Experience managing geographically distributed delivery teams and third-party suppliers. Hands-on experience with ITIL service management processes.
TransUnion's Job Applicant Privacy Notice Team Overview The Global Business Platforms team is responsible for the operational stability, release management, governance, and ongoing optimisation of key business platforms deployed across the UK region. The team partners closely with global and regional stakeholders to ensure secure, compliant, and reliable platform delivery. This role reports into Senior Director of Platform Engineering. Role Overview And Core Responsibilities Leading the regional execution of major, minor, and emergency releases through automated CI/CD pipelines, ensuring timely, controlled, and high-quality deployments. Coordinating post-deployment validation with Global Platform testers, ensuring issues are identified, documented, and resolved efficiently. Supporting and deputising for the Operations and Technical Release Manager across the full CAB ticket lifecycle, maintaining deployment traceability and compliance. Leading and prioritising Kanban workflows in partnership with the Operations and Technical Release Manager, supporting effective tracking and continuous improvement of release processes. Coordinating regression testing and change activity for Global Business Platforms deployed in the UK region, ensuring updates are validated, documented, and aligned with stakeholder requirements. Providing technical leadership for platform operations, monitoring, incident management, and escalation processes to ensure compliance with SLAs, SLOs, RTOs, and service commitments. Acting as the technical lead for critical and high-severity incidents, representing the team on incident bridges and supporting timely service restoration. Coordinating post-incident reviews with global and regional teams, documenting lessons learned and driving corrective actions to prevent recurrence. Leading risk, compliance, and audit-related activities for UK-deployed Global Business Platforms, ensuring proactive mitigation, audit readiness, and ongoing operational resilience. Driving continuous improvement by analysing release, testing, incident, and platform performance outcomes, identifying risks, and implementing process enhancements. Required Knowledge And Experiences Proven experience in technical leadership roles within cloud-native, containerised environments, with experience delivering and supporting complex solutions at scale. Strong understanding of release, deployment, testing, change, incident, problem, risk, compliance, and governance processes within a regulated operational environment. Experience managing production platforms against service commitments, including SLAs, SLOs, RTOs, monitoring, escalation, and 24x7 out-of-hours support requirements. Ability to translate high-level architectural blueprints into detailed low-level designs and support secure, scalable, and reliable platform delivery. Excellent communication, stakeholder management, mentoring, and cross-functional collaboration skills, with the ability to build team capability and drive technical excellence. Required Technical Skills Strong expertise in Kubernetes, including managing and supporting GKE (Google Kubernetes Engine) clusters, containers, and Helm charts in production environments. Strong GCP experience across cloud networking, load balancing, traffic management, Google Cloud Storage, compute services, and Dataproc cluster administration. Hands-on experience with CI/CD pipeline management using Harness, infrastructure automation with Terraform, and integration with Harness IaC pipelines. Experience with monitoring, observability, and security tooling, including GCP Native Observability, Prometheus, Grafana, OpenTelemetry, Wiz, HashiCorp Vault, and CheckMarxOne or similar tools. Strong working knowledge of platform and data technologies including PostgreSQL, Redis, Kafka, Ping and/or Keycloak IAM, Kong APIM, Cloudflare, and application security best practices. What's in it for you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days annual leave and bank holidays (increasing with service) Global paid wellness days off and a bonus day off to celebrate your birthday A generous contributory pension scheme and access to the TransUnion Employee Stock Purchase Plan Private health care and a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential or desirable skills that you can't quite tick off, don't let that stop you from applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together. Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) . Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview, your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) (url removed)/ TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good - you'll work with great people, pioneering products and cutting-edge technology. TransUnion Job Title Advisor, Software Development
Aug 07, 2026
Full time
TransUnion's Job Applicant Privacy Notice Team Overview The Global Business Platforms team is responsible for the operational stability, release management, governance, and ongoing optimisation of key business platforms deployed across the UK region. The team partners closely with global and regional stakeholders to ensure secure, compliant, and reliable platform delivery. This role reports into Senior Director of Platform Engineering. Role Overview And Core Responsibilities Leading the regional execution of major, minor, and emergency releases through automated CI/CD pipelines, ensuring timely, controlled, and high-quality deployments. Coordinating post-deployment validation with Global Platform testers, ensuring issues are identified, documented, and resolved efficiently. Supporting and deputising for the Operations and Technical Release Manager across the full CAB ticket lifecycle, maintaining deployment traceability and compliance. Leading and prioritising Kanban workflows in partnership with the Operations and Technical Release Manager, supporting effective tracking and continuous improvement of release processes. Coordinating regression testing and change activity for Global Business Platforms deployed in the UK region, ensuring updates are validated, documented, and aligned with stakeholder requirements. Providing technical leadership for platform operations, monitoring, incident management, and escalation processes to ensure compliance with SLAs, SLOs, RTOs, and service commitments. Acting as the technical lead for critical and high-severity incidents, representing the team on incident bridges and supporting timely service restoration. Coordinating post-incident reviews with global and regional teams, documenting lessons learned and driving corrective actions to prevent recurrence. Leading risk, compliance, and audit-related activities for UK-deployed Global Business Platforms, ensuring proactive mitigation, audit readiness, and ongoing operational resilience. Driving continuous improvement by analysing release, testing, incident, and platform performance outcomes, identifying risks, and implementing process enhancements. Required Knowledge And Experiences Proven experience in technical leadership roles within cloud-native, containerised environments, with experience delivering and supporting complex solutions at scale. Strong understanding of release, deployment, testing, change, incident, problem, risk, compliance, and governance processes within a regulated operational environment. Experience managing production platforms against service commitments, including SLAs, SLOs, RTOs, monitoring, escalation, and 24x7 out-of-hours support requirements. Ability to translate high-level architectural blueprints into detailed low-level designs and support secure, scalable, and reliable platform delivery. Excellent communication, stakeholder management, mentoring, and cross-functional collaboration skills, with the ability to build team capability and drive technical excellence. Required Technical Skills Strong expertise in Kubernetes, including managing and supporting GKE (Google Kubernetes Engine) clusters, containers, and Helm charts in production environments. Strong GCP experience across cloud networking, load balancing, traffic management, Google Cloud Storage, compute services, and Dataproc cluster administration. Hands-on experience with CI/CD pipeline management using Harness, infrastructure automation with Terraform, and integration with Harness IaC pipelines. Experience with monitoring, observability, and security tooling, including GCP Native Observability, Prometheus, Grafana, OpenTelemetry, Wiz, HashiCorp Vault, and CheckMarxOne or similar tools. Strong working knowledge of platform and data technologies including PostgreSQL, Redis, Kafka, Ping and/or Keycloak IAM, Kong APIM, Cloudflare, and application security best practices. What's in it for you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days annual leave and bank holidays (increasing with service) Global paid wellness days off and a bonus day off to celebrate your birthday A generous contributory pension scheme and access to the TransUnion Employee Stock Purchase Plan Private health care and a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential or desirable skills that you can't quite tick off, don't let that stop you from applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together. Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) . Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview, your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) (url removed)/ TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good - you'll work with great people, pioneering products and cutting-edge technology. TransUnion Job Title Advisor, Software Development
CBSbutler Holdings Limited trading as CBSbutler
Hanslope, Buckinghamshire
SOC Manager/Analyst (DV Cleared) Location: Hanslope Park, Milton Keynes (On-site) Contract Length: 3 Years Rate: 550- 600 per day (Outside IR35) Security Clearance: Current MOD DV Clearance required Nationality Requirement: Sole UK Nationals only Overview We are recruiting for an experienced SOC Manager/Analyst to support a high-profile, mission-critical operational environment on a long-term contract basis. This role combines operational leadership with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with cyber, network, infrastructure and security teams to maintain service resilience and operational control. Key Responsibilities Maintain a single operational picture across cyber, network, service and physical security domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational records, dashboards and shift logs. Deliver comprehensive operational handovers to ensure continuous situational awareness. Role Profile This is an operational leadership position with a balanced technical focus: 60% Operational Leadership & Incident Coordination 40% Technical Awareness & Alert Triage The successful contractor will be comfortable leading operational response, interpreting technical information, asking the right questions, and driving resolution in a live, high-pressure environment. Essential Skills & Experience Experience working within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Strong understanding of SOC and NOC processes, including alert triage and escalation. Ability to interpret monitoring alerts, dashboards and operational logs. Knowledge of incident severity, impact assessment and prioritisation. Proven experience coordinating technical teams during critical incidents. Excellent communication, stakeholder management and decision-making skills. Ability to remain calm, organised and decisive in operationally critical environments. Ideal Background We're particularly interested in contractors from backgrounds such as: SOC Manager or Senior SOC Analyst with leadership responsibilities. Major Incident Manager with technical exposure. Senior NOC Analyst or Operations Lead within a 24/7 operational environment. Service Operations Manager supporting secure or mission-critical services. Contract Details 3-year contract offering long-term programme stability. 550- 600 per day (Outside IR35). Full-time, on-site role based in Hounslow Park . Opportunity to work within a highly secure, mission-critical environment on a nationally significant programme. Mandatory Requirements Due to the sensitive nature of this programme, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be available to work full-time on-site in Hounslow Park .
Aug 04, 2026
Contractor
SOC Manager/Analyst (DV Cleared) Location: Hanslope Park, Milton Keynes (On-site) Contract Length: 3 Years Rate: 550- 600 per day (Outside IR35) Security Clearance: Current MOD DV Clearance required Nationality Requirement: Sole UK Nationals only Overview We are recruiting for an experienced SOC Manager/Analyst to support a high-profile, mission-critical operational environment on a long-term contract basis. This role combines operational leadership with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with cyber, network, infrastructure and security teams to maintain service resilience and operational control. Key Responsibilities Maintain a single operational picture across cyber, network, service and physical security domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational records, dashboards and shift logs. Deliver comprehensive operational handovers to ensure continuous situational awareness. Role Profile This is an operational leadership position with a balanced technical focus: 60% Operational Leadership & Incident Coordination 40% Technical Awareness & Alert Triage The successful contractor will be comfortable leading operational response, interpreting technical information, asking the right questions, and driving resolution in a live, high-pressure environment. Essential Skills & Experience Experience working within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Strong understanding of SOC and NOC processes, including alert triage and escalation. Ability to interpret monitoring alerts, dashboards and operational logs. Knowledge of incident severity, impact assessment and prioritisation. Proven experience coordinating technical teams during critical incidents. Excellent communication, stakeholder management and decision-making skills. Ability to remain calm, organised and decisive in operationally critical environments. Ideal Background We're particularly interested in contractors from backgrounds such as: SOC Manager or Senior SOC Analyst with leadership responsibilities. Major Incident Manager with technical exposure. Senior NOC Analyst or Operations Lead within a 24/7 operational environment. Service Operations Manager supporting secure or mission-critical services. Contract Details 3-year contract offering long-term programme stability. 550- 600 per day (Outside IR35). Full-time, on-site role based in Hounslow Park . Opportunity to work within a highly secure, mission-critical environment on a nationally significant programme. Mandatory Requirements Due to the sensitive nature of this programme, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be available to work full-time on-site in Hounslow Park .
CBSbutler Holdings Limited trading as CBSbutler
Hanslope, Buckinghamshire
SOC Analyst (DV Cleared) Location: Hanslope Park, Milton Keynes Salary: 65,000 + 10,000 Bonus Employment Type: Permanent Security Clearance: Must hold current MOD DV Clearance Nationality Requirement: Sole UK Nationals only Overview We are seeking an experienced SOC Analyst to join a high-profile operational environment, supporting critical services within a secure, live operations centre. This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives in a fast-paced control room environment and can confidently lead operational response without needing to be a deep technical specialist. Key Responsibilities Maintain a single operational view across cyber, network, service and physical security domains. Monitor live operational environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational logs, dashboards and reporting. Deliver effective shift handovers and maintain continuous situational awareness. About the Role This position is intentionally balanced between operational leadership and technical understanding: 60% Operational Leadership & Coordination 40% Technical Awareness & Incident Triage You'll be expected to understand operational and technical information, ask the right questions, coordinate the right teams and maintain control during high-pressure situations. Essential Skills & Experience Experience within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Good understanding of SOC and NOC workflows, including alert triage and escalation processes. Ability to interpret monitoring alerts, operational dashboards and logs at a high level. Strong understanding of incident severity, business impact and prioritisation. Proven experience coordinating multiple technical teams during live incidents. Excellent communication, decision-making and stakeholder management skills. Ability to remain calm and organised in time-critical operational environments. Ideal Background We would particularly welcome applications from candidates with experience as: Major Incident Manager with technical exposure. Senior SOC Analyst or NOC Analyst with leadership responsibilities. Service Operations Lead within a 24/7 operations or command centre. Operational Duty Manager supporting secure or critical environments. What's on Offer 65,000 basic salary. 10,000 annual bonus. Permanent position. Opportunity to work within a highly secure, mission-critical environment. Challenging and rewarding operational leadership role with significant responsibility. Eligibility Requirements Due to the nature of this position, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be able to work full-time on-site in Hanslope Park .
Jul 29, 2026
Full time
SOC Analyst (DV Cleared) Location: Hanslope Park, Milton Keynes Salary: 65,000 + 10,000 Bonus Employment Type: Permanent Security Clearance: Must hold current MOD DV Clearance Nationality Requirement: Sole UK Nationals only Overview We are seeking an experienced SOC Analyst to join a high-profile operational environment, supporting critical services within a secure, live operations centre. This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives in a fast-paced control room environment and can confidently lead operational response without needing to be a deep technical specialist. Key Responsibilities Maintain a single operational view across cyber, network, service and physical security domains. Monitor live operational environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational logs, dashboards and reporting. Deliver effective shift handovers and maintain continuous situational awareness. About the Role This position is intentionally balanced between operational leadership and technical understanding: 60% Operational Leadership & Coordination 40% Technical Awareness & Incident Triage You'll be expected to understand operational and technical information, ask the right questions, coordinate the right teams and maintain control during high-pressure situations. Essential Skills & Experience Experience within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Good understanding of SOC and NOC workflows, including alert triage and escalation processes. Ability to interpret monitoring alerts, operational dashboards and logs at a high level. Strong understanding of incident severity, business impact and prioritisation. Proven experience coordinating multiple technical teams during live incidents. Excellent communication, decision-making and stakeholder management skills. Ability to remain calm and organised in time-critical operational environments. Ideal Background We would particularly welcome applications from candidates with experience as: Major Incident Manager with technical exposure. Senior SOC Analyst or NOC Analyst with leadership responsibilities. Service Operations Lead within a 24/7 operations or command centre. Operational Duty Manager supporting secure or critical environments. What's on Offer 65,000 basic salary. 10,000 annual bonus. Permanent position. Opportunity to work within a highly secure, mission-critical environment. Challenging and rewarding operational leadership role with significant responsibility. Eligibility Requirements Due to the nature of this position, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be able to work full-time on-site in Hanslope Park .
IT Technical Support Location : Welwyn garden city (5 days on-site required) Contract Length : 12 months. Rate: £300 per day inside umbrella Join Our Team as an IT Technical Support Specialist! Our client is seeking an enthusiastic IT Technical Support Specialist to join their dynamic team! If you thrive in a fast-paced environment, enjoy solving complex issues, and are ready to support critical technology systems, we want to hear from you! About the Role: As an IT Technical Support Specialist, you will play a vital role in providing exceptional support to both our customers and colleagues across various technology platforms. Collaborating closely with Product, Engineering, and Infrastructure teams, you'll ensure timely resolutions and keep everyone informed throughout the process. Key Responsibilities: Investigate and diagnose technology issues reported by users. Collaborate with peers, systems analysts, and managers to resolve or escalate incidents. Identify wide-impact issues and engage relevant teams to resolve them within SLA. Provide meeting room support and assist the Events team in delivering seamless support for executive events. Work with third-party contractors for major events (e.g., Tesco results broadcasts). Collaborate with technology teams (AV, Networks, Meeting Room Support) for testing during large-scale events. Maintain ownership of issues, ensuring timely updates for stakeholders. Stay updated with technology trends to improve resolution times and share insights with the team. Identify and implement process improvements while publishing knowledge base articles for new issues. Generate reports on ticket volumes and collaborate with the team to provide on-site support five days a week. Be available for occasional out-of-hours/weekend support for planned activities. To excel in this role, you should have: Strong knowledge of ITIL processes (Incident and Problem Management) and IT Asset Management. Proficiency in ITSM tools (e.g., ZenDesk, Service Now). Expertise in Windows 11, Office 365 Suite, iOS, Android, printers, and security tooling. Familiarity with meeting room technologies (Cisco TP, MTR) and network troubleshooting. Excellent communication skills and a customer-focused mindset. Experience in a 24/7 shift environment with strong call handling skills. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Oct 07, 2025
Full time
IT Technical Support Location : Welwyn garden city (5 days on-site required) Contract Length : 12 months. Rate: £300 per day inside umbrella Join Our Team as an IT Technical Support Specialist! Our client is seeking an enthusiastic IT Technical Support Specialist to join their dynamic team! If you thrive in a fast-paced environment, enjoy solving complex issues, and are ready to support critical technology systems, we want to hear from you! About the Role: As an IT Technical Support Specialist, you will play a vital role in providing exceptional support to both our customers and colleagues across various technology platforms. Collaborating closely with Product, Engineering, and Infrastructure teams, you'll ensure timely resolutions and keep everyone informed throughout the process. Key Responsibilities: Investigate and diagnose technology issues reported by users. Collaborate with peers, systems analysts, and managers to resolve or escalate incidents. Identify wide-impact issues and engage relevant teams to resolve them within SLA. Provide meeting room support and assist the Events team in delivering seamless support for executive events. Work with third-party contractors for major events (e.g., Tesco results broadcasts). Collaborate with technology teams (AV, Networks, Meeting Room Support) for testing during large-scale events. Maintain ownership of issues, ensuring timely updates for stakeholders. Stay updated with technology trends to improve resolution times and share insights with the team. Identify and implement process improvements while publishing knowledge base articles for new issues. Generate reports on ticket volumes and collaborate with the team to provide on-site support five days a week. Be available for occasional out-of-hours/weekend support for planned activities. To excel in this role, you should have: Strong knowledge of ITIL processes (Incident and Problem Management) and IT Asset Management. Proficiency in ITSM tools (e.g., ZenDesk, Service Now). Expertise in Windows 11, Office 365 Suite, iOS, Android, printers, and security tooling. Familiarity with meeting room technologies (Cisco TP, MTR) and network troubleshooting. Excellent communication skills and a customer-focused mindset. Experience in a 24/7 shift environment with strong call handling skills. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
IT Service Delivery Manager - Lewes, East Sussex / HYBRID working Telent are now looking for an IT Service Delivery Manager to join the team due to an influx of work within the Network Services division. This is a fantastic opportunity to further your career within a Service Delivery led environment, working with a prestigious Emergency Services organisation. Hybrid / Agile Approach - The successful IT Service Delivery Manager will operate in a hybrid fashion. You will be required to travel to various ADHOC site meetings across the Lewes / East Sussex region, travel to the Lewes office at least 1-2 days per month for workshops, and work from home - a full UK driving license and flexibility to travel is required. At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work that we are passionate about. Learning fast, inspiring colleagues, and making the entire organisation run smoother and better. Join us and help keep the nations critical networks connected and protected 24/7. The IT Service Deliver Manager (IT SDM) will support the Head of Client Delivery to manage the day-to-day delivery of our ITIL based IT Managed Service offerings to our customers in the Emergency Services industry. The IT SDM will act as the bridge between operational IT teams including 3rd party resource / suppliers and the customers' service delivery organisation. The IT SDM will support our technical and service management delivery as well as acting as a point of contact for the customer supporting the Head of Client Delivery. They will be part of identifying service improvement initiatives and working with internal and external stakeholders to implement in the most cost-effective way sharing improvements with internal departments to promote good working practices and a consistent approach across the business. IT Service Delivery Manager - What you'll do: Responsible for ITIL Service Management delivery and escalations Responsible for Service Level Management, ensuring that agreed SLA's and KPI's are adhered to and any failures appropriately investigated in real time Define, implement and maintain Service Delivery processes, procedures and documentation including Service Management Plans, SLAs and OLAs Responsible for Service Quality and conduct regular incident reviews for all incidents closed ensuring accurate data and any provide root cause of failure\mitigation reasons for any SLA's failures Managing customer SLA/KPI performance through MI reports where contractually appropriate Ensure service-related documentation is accurate, kept up-to-date at all times and follows the company's document control procedures Manage and maintain bespoke Customer Processes unique to their contracts Customer Satisfaction Management - maintain and improve Work with internal teams and customer to Identify and implement service improvement initiatives Work with IT Operations to support planned maintenance schedules and ensure they run on time, Manage and support the delivery of monthly performance reporting for customer review meetings. Management of a small IT engineering team Manage Problem Management process including customer reporting Liaison with IT Service Desk and Engineering teams to support the management of Incidents Support the management of Major Incidents process Maintain the Change Management process, manage the process for delivery of Requests for change ensuring they are correctly addressed, scheduled, authorised and implemented Manage the CMDB process to ensure customer assets are accurately captured and audited Supplier and vendor performance management Attend customer performance meetings where appropriate Ensure all QEHS risks are managed, and appropriate measures are in place to enable safe working practices. IT Service Delivery Manager - Key requirements: Excellent verbal and written communications skills ITIL Foundation (desirable) Experience of working within a Managed Service IT service environment Ability to obtain SC Security Clearance (a minimum of 5 years of UK residency required) Understanding of IT systems e.g. Microsoft servers and client environments Working knowledge of IT infrastrcture and applications Managing and developing customer relationships Customer facing skills and ability to present to customers when required Coordinate small teams Proficient in Microsoft Office applications with a particular focus on MS Excel and MS Word ITIL Managing Professional / Practitioner QEHS / Contract Document writing skills (desirable) Experience using Remedy ITSM (desirable) Experience using a document management system (desirable) Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 26 days annual leave, plus public bank holidays, and the option to buy or sell days annually Company pension scheme Access to the Telent Flexible Benefits Portal A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Continuous development opportunities We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. Telent Core Values: Be Inclusive, Be Collaborative, Take Responsibility and Be Customer Focused.
Oct 07, 2025
Full time
IT Service Delivery Manager - Lewes, East Sussex / HYBRID working Telent are now looking for an IT Service Delivery Manager to join the team due to an influx of work within the Network Services division. This is a fantastic opportunity to further your career within a Service Delivery led environment, working with a prestigious Emergency Services organisation. Hybrid / Agile Approach - The successful IT Service Delivery Manager will operate in a hybrid fashion. You will be required to travel to various ADHOC site meetings across the Lewes / East Sussex region, travel to the Lewes office at least 1-2 days per month for workshops, and work from home - a full UK driving license and flexibility to travel is required. At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work that we are passionate about. Learning fast, inspiring colleagues, and making the entire organisation run smoother and better. Join us and help keep the nations critical networks connected and protected 24/7. The IT Service Deliver Manager (IT SDM) will support the Head of Client Delivery to manage the day-to-day delivery of our ITIL based IT Managed Service offerings to our customers in the Emergency Services industry. The IT SDM will act as the bridge between operational IT teams including 3rd party resource / suppliers and the customers' service delivery organisation. The IT SDM will support our technical and service management delivery as well as acting as a point of contact for the customer supporting the Head of Client Delivery. They will be part of identifying service improvement initiatives and working with internal and external stakeholders to implement in the most cost-effective way sharing improvements with internal departments to promote good working practices and a consistent approach across the business. IT Service Delivery Manager - What you'll do: Responsible for ITIL Service Management delivery and escalations Responsible for Service Level Management, ensuring that agreed SLA's and KPI's are adhered to and any failures appropriately investigated in real time Define, implement and maintain Service Delivery processes, procedures and documentation including Service Management Plans, SLAs and OLAs Responsible for Service Quality and conduct regular incident reviews for all incidents closed ensuring accurate data and any provide root cause of failure\mitigation reasons for any SLA's failures Managing customer SLA/KPI performance through MI reports where contractually appropriate Ensure service-related documentation is accurate, kept up-to-date at all times and follows the company's document control procedures Manage and maintain bespoke Customer Processes unique to their contracts Customer Satisfaction Management - maintain and improve Work with internal teams and customer to Identify and implement service improvement initiatives Work with IT Operations to support planned maintenance schedules and ensure they run on time, Manage and support the delivery of monthly performance reporting for customer review meetings. Management of a small IT engineering team Manage Problem Management process including customer reporting Liaison with IT Service Desk and Engineering teams to support the management of Incidents Support the management of Major Incidents process Maintain the Change Management process, manage the process for delivery of Requests for change ensuring they are correctly addressed, scheduled, authorised and implemented Manage the CMDB process to ensure customer assets are accurately captured and audited Supplier and vendor performance management Attend customer performance meetings where appropriate Ensure all QEHS risks are managed, and appropriate measures are in place to enable safe working practices. IT Service Delivery Manager - Key requirements: Excellent verbal and written communications skills ITIL Foundation (desirable) Experience of working within a Managed Service IT service environment Ability to obtain SC Security Clearance (a minimum of 5 years of UK residency required) Understanding of IT systems e.g. Microsoft servers and client environments Working knowledge of IT infrastrcture and applications Managing and developing customer relationships Customer facing skills and ability to present to customers when required Coordinate small teams Proficient in Microsoft Office applications with a particular focus on MS Excel and MS Word ITIL Managing Professional / Practitioner QEHS / Contract Document writing skills (desirable) Experience using Remedy ITSM (desirable) Experience using a document management system (desirable) Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 26 days annual leave, plus public bank holidays, and the option to buy or sell days annually Company pension scheme Access to the Telent Flexible Benefits Portal A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Continuous development opportunities We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. Telent Core Values: Be Inclusive, Be Collaborative, Take Responsibility and Be Customer Focused.
InterSystems provides the information engines that power some of the world's most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978. InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 100 countries. For more information about InterSystems, the Cache database, Ensemble, HealthShare, and TrakCare. The Hosted Services organization was formed in 2015 to enable the delivery of fully managed and hosted TrakCare and other healthcare related solutions. With five established datacentre locations globally, and several contracts in the pipeline, Hosted Services is expected to continue to grow. To support this growth, we are now looking for a Network Engineer to work within our Hosting Services team to oversee the ongoing delivery, administration and security compliance of the network infrastructure underpinning our hosted services internationally. Responsibilities Provide expert-level support for the network infrastructure that underpins our data center based services. Ensure that network service levels are monitored, reviewed and reported on a regular basis, and that the necessary steps are taken to resolve any issues or negative trends that may be identified. Ensure that network and related activities are completed within agreed timelines and/or in line with agreed schedules. Work with technical architects, project managers and other stakeholders to identify, assess, select and present appropriate network solutions for their needs. Build and deploy agreed solutions within specified timelines. Develop, implement and test disaster recovery and/or network fail-over plans as required. Maintain operational acceptance criteria for network solutions to be supported by the hosting team, and work with the appropriate delivery teams to ensure that these are met before transition into production. Ensure that network and associated service components under management are monitored 24x7 for availability, capacity and performance. Monitor and report on network capacity across all network elements, and pro-actively identify and address potential issues in a timely manner. Ensure that agreed network and access processes are followed and, in particular, that events, incidents and requests are dealt with in a timely manner using the appropriate operational processes and tools. Ensure ongoing compliance with network and related security policies Ensure that network and related solutions are documented, including network diagrams, "as-built" configurations, IP address data, and support procedures e.g. "how to fail-over a connection", etc. Maintain good relationships with other team members, other teams, customers and suppliers in order to maximize team working and collaboration. Continue to look for ways that the service can be improved and, where agreed, lead or assist with the implementation of service improvements. In particular, focus on service automation opportunities in line with the wider hosted services strategy and available tools; continue to optimize performance, efficiency and utilization. Provide consultation to customers and stakeholders on in-life customer solutions. Provide 24x7 support as part of the wider hosting operations team. Required experience & qualifications Minimum of CCNP with routing and switching or security certification Strong knowledge and hands-on experience of configuring, troubleshooting and supporting Cisco and F5 networking equipment in a datacentre environment, specifically Cisco Nexus switches, Cisco ASA firewalls, F5 LTM and DNS load balancers. Strong network design and management skills and experience, including setting up firewall rules, dynamic routing, load balancing, intrusion detection and prevention, setting up remote access and site-to-site VPNs. Strong practical experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements. Practical experience with the majority of: Cisco Nexus 7000/9000 series, NX-OS, IOS, VDC, VPC, HSRP, STP, NTP, logging, port channels, layer 3 switching Cisco ASR (100x), IOS, XE, OSFP, BGP, VRF, NTP, logging Cisco ASA, IPS, ASAv, Multi-context IPSEC VPN, Anyconnect SSL VPN, NAT, ACLs F5 LTM, route domains, partitions, pools, nodes, irules, GTM - DNS Management, GLB Desirable skills: Good client and relationship management ability with excellent oral and written communication and presentation skills Able to demonstrate flexibility, motivation as well as excellent problem solving and team working Knowledge of service monitoring and alerting (Nagios, Cacti preferred). Knowledge of configuration management (Puppet preferred). Ability to manage 3rd party vendors e.g. F5, Cisco
Sep 22, 2025
Full time
InterSystems provides the information engines that power some of the world's most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978. InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 100 countries. For more information about InterSystems, the Cache database, Ensemble, HealthShare, and TrakCare. The Hosted Services organization was formed in 2015 to enable the delivery of fully managed and hosted TrakCare and other healthcare related solutions. With five established datacentre locations globally, and several contracts in the pipeline, Hosted Services is expected to continue to grow. To support this growth, we are now looking for a Network Engineer to work within our Hosting Services team to oversee the ongoing delivery, administration and security compliance of the network infrastructure underpinning our hosted services internationally. Responsibilities Provide expert-level support for the network infrastructure that underpins our data center based services. Ensure that network service levels are monitored, reviewed and reported on a regular basis, and that the necessary steps are taken to resolve any issues or negative trends that may be identified. Ensure that network and related activities are completed within agreed timelines and/or in line with agreed schedules. Work with technical architects, project managers and other stakeholders to identify, assess, select and present appropriate network solutions for their needs. Build and deploy agreed solutions within specified timelines. Develop, implement and test disaster recovery and/or network fail-over plans as required. Maintain operational acceptance criteria for network solutions to be supported by the hosting team, and work with the appropriate delivery teams to ensure that these are met before transition into production. Ensure that network and associated service components under management are monitored 24x7 for availability, capacity and performance. Monitor and report on network capacity across all network elements, and pro-actively identify and address potential issues in a timely manner. Ensure that agreed network and access processes are followed and, in particular, that events, incidents and requests are dealt with in a timely manner using the appropriate operational processes and tools. Ensure ongoing compliance with network and related security policies Ensure that network and related solutions are documented, including network diagrams, "as-built" configurations, IP address data, and support procedures e.g. "how to fail-over a connection", etc. Maintain good relationships with other team members, other teams, customers and suppliers in order to maximize team working and collaboration. Continue to look for ways that the service can be improved and, where agreed, lead or assist with the implementation of service improvements. In particular, focus on service automation opportunities in line with the wider hosted services strategy and available tools; continue to optimize performance, efficiency and utilization. Provide consultation to customers and stakeholders on in-life customer solutions. Provide 24x7 support as part of the wider hosting operations team. Required experience & qualifications Minimum of CCNP with routing and switching or security certification Strong knowledge and hands-on experience of configuring, troubleshooting and supporting Cisco and F5 networking equipment in a datacentre environment, specifically Cisco Nexus switches, Cisco ASA firewalls, F5 LTM and DNS load balancers. Strong network design and management skills and experience, including setting up firewall rules, dynamic routing, load balancing, intrusion detection and prevention, setting up remote access and site-to-site VPNs. Strong practical experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements. Practical experience with the majority of: Cisco Nexus 7000/9000 series, NX-OS, IOS, VDC, VPC, HSRP, STP, NTP, logging, port channels, layer 3 switching Cisco ASR (100x), IOS, XE, OSFP, BGP, VRF, NTP, logging Cisco ASA, IPS, ASAv, Multi-context IPSEC VPN, Anyconnect SSL VPN, NAT, ACLs F5 LTM, route domains, partitions, pools, nodes, irules, GTM - DNS Management, GLB Desirable skills: Good client and relationship management ability with excellent oral and written communication and presentation skills Able to demonstrate flexibility, motivation as well as excellent problem solving and team working Knowledge of service monitoring and alerting (Nagios, Cacti preferred). Knowledge of configuration management (Puppet preferred). Ability to manage 3rd party vendors e.g. F5, Cisco
Health, Safety & Environment Advisor We are looking for a proactive Health, Safety & Environment (HSE) Advisor to take a leading role in driving Health, Safety and Environmental standards across our UK site. Reporting to the HSE Manager, you will act as the site's go-to specialist for HSE matters - advising managers and teams, conducting risk assessments and audits, and leading initiatives to strengthen our safety culture and environmental performance. You'll provide clear, practical guidance to ensure compliance with UK regulations and our internal standards and play a key role in developing and improving our Environmental Management Systems. Salary : £32,000 - £36,000 per annum Benefits, Contract and Hours: Permanent position, Full Time, working Monday to Friday 08:30 - 17:30, but with flexible approach depending on the business needs. Company Pension Plan, Westfield Health Plan, Company Sick Pay and Income Protection Plan, Life Assurance and up to 6% bonus (subject to length of service). The division is part of a larger group and can therefore offer future career opportunities for the right candidate, along with training and development. About You: You'll bring solid knowledge or experience in Health, Safety and Environmental management, ideally gained in a food manufacturing environment. You will be confident advising managers, influencing behaviours and driving improvements. We're looking for someone who can: • Provide expert HSE advice and support at all levels of the business.• Lead risk assessments, incident investigations, mandatory training sessions and audits.• Develop and monitor action plans to ensure compliance and continuous improvement.• Analyse safety and environmental data to identify trends and propose solutions.• Develop and deliver engaging training workshops and coaching sessions across the site.• Champion sustainable safe systems of work and behavioural safety initiatives.• Drive improvements and awareness in the site Environmental Management System. You may be able to demonstrate: • Develop and deliver engaging training workshops and coaching sessions across the site.• Ability to manage and influence upwards.• Ability to use external data in driving HSE improvements and priorities. Desirable qualifications: • NEBOSH General Certificate (or equivalent).• IOSH membership (TechIOSH) desirable.• Other or working towards recognised environmental or safety qualifications. Your Key Qualities • Articulate with verbal and written communication appropriate to your audience.• Open and approachable to encourage open dialogue with your peers.• Resilient and self-assured when faced with challenging people, processes, and problems.• Analytical of process and people to drive workable solutions and quality data.• Proactive approach enjoys working autonomously with initiative driving results.• Adaptable in approach to driving standards across a broad-spectrum audience. About Us This is your opportunity to work for one of the largest food manufactures in Europe, Brioche Pasquier. We have been present in the UK for over 2 decades and sell a range of French bakery products to major UK food retailers, wholesale and food service markets. The company is still family run and has a culture reflective of the closeness and respect this brings with a history reaching back to 1936. We are still a growing international company with a strong manufacturing presence in Europe, South Korea and USA and products presence in over 50 other countries. We are at our 240,000 sq. ft. technologically advanced production facility to service the UK market in order to continue the strong growth of the company. This is a fantastic opportunity to join a category-leading brand and an exciting stage in the history of the business. You may also have experience in the following roles: Environmental Health and Safety Advisor, HSE Coordinator, Health Safety Environment Officer, Safety and Environmental Advisor, HSE Specialist, Occupational Health and Safety Advisor, Environmental Safety Advisor, Health Safety and Environmental Consultant, HSE Compliance Officer, Safety Environmental Health Advisor, etc. REF-
Sep 22, 2025
Full time
Health, Safety & Environment Advisor We are looking for a proactive Health, Safety & Environment (HSE) Advisor to take a leading role in driving Health, Safety and Environmental standards across our UK site. Reporting to the HSE Manager, you will act as the site's go-to specialist for HSE matters - advising managers and teams, conducting risk assessments and audits, and leading initiatives to strengthen our safety culture and environmental performance. You'll provide clear, practical guidance to ensure compliance with UK regulations and our internal standards and play a key role in developing and improving our Environmental Management Systems. Salary : £32,000 - £36,000 per annum Benefits, Contract and Hours: Permanent position, Full Time, working Monday to Friday 08:30 - 17:30, but with flexible approach depending on the business needs. Company Pension Plan, Westfield Health Plan, Company Sick Pay and Income Protection Plan, Life Assurance and up to 6% bonus (subject to length of service). The division is part of a larger group and can therefore offer future career opportunities for the right candidate, along with training and development. About You: You'll bring solid knowledge or experience in Health, Safety and Environmental management, ideally gained in a food manufacturing environment. You will be confident advising managers, influencing behaviours and driving improvements. We're looking for someone who can: • Provide expert HSE advice and support at all levels of the business.• Lead risk assessments, incident investigations, mandatory training sessions and audits.• Develop and monitor action plans to ensure compliance and continuous improvement.• Analyse safety and environmental data to identify trends and propose solutions.• Develop and deliver engaging training workshops and coaching sessions across the site.• Champion sustainable safe systems of work and behavioural safety initiatives.• Drive improvements and awareness in the site Environmental Management System. You may be able to demonstrate: • Develop and deliver engaging training workshops and coaching sessions across the site.• Ability to manage and influence upwards.• Ability to use external data in driving HSE improvements and priorities. Desirable qualifications: • NEBOSH General Certificate (or equivalent).• IOSH membership (TechIOSH) desirable.• Other or working towards recognised environmental or safety qualifications. Your Key Qualities • Articulate with verbal and written communication appropriate to your audience.• Open and approachable to encourage open dialogue with your peers.• Resilient and self-assured when faced with challenging people, processes, and problems.• Analytical of process and people to drive workable solutions and quality data.• Proactive approach enjoys working autonomously with initiative driving results.• Adaptable in approach to driving standards across a broad-spectrum audience. About Us This is your opportunity to work for one of the largest food manufactures in Europe, Brioche Pasquier. We have been present in the UK for over 2 decades and sell a range of French bakery products to major UK food retailers, wholesale and food service markets. The company is still family run and has a culture reflective of the closeness and respect this brings with a history reaching back to 1936. We are still a growing international company with a strong manufacturing presence in Europe, South Korea and USA and products presence in over 50 other countries. We are at our 240,000 sq. ft. technologically advanced production facility to service the UK market in order to continue the strong growth of the company. This is a fantastic opportunity to join a category-leading brand and an exciting stage in the history of the business. You may also have experience in the following roles: Environmental Health and Safety Advisor, HSE Coordinator, Health Safety Environment Officer, Safety and Environmental Advisor, HSE Specialist, Occupational Health and Safety Advisor, Environmental Safety Advisor, Health Safety and Environmental Consultant, HSE Compliance Officer, Safety Environmental Health Advisor, etc. REF-