3 jobs found

We're looking for a Dutch Speaking Customer Service Advisor to join our Customer Support team in Edinburgh. If you're fluent in Dutch and English and enjoy helping people, you'll support customers via phone and live chat, assisting with flights, hotels and other travel-related enquiries while delivering an exceptional customer experience. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh - Hybrid (This is NOT a remote role). Salary: 26,800 Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home. Language: This role requires spoken and written fluency in Dutch and English RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. Why You'll Love Working Here: 33 days annual leave (including bank holidays) Hybrid working - 3 days in the office, 2 days from home (subject to training and performance) Monthly performance bonus $600 USD in annual Trip Coins to put towards your own travel Health Cash Plan covering dental, optical, physiotherapy, massages and more Free on-site gym or discounted memberships with Nuffield Health and PureGym Enhanced family leave , enhanced sick pay and an Employee Assistance Programme Life insurance worth four times your annual salary $450 USD employee referral bonus Continuous learning and genuine career progression - many of our leaders started in this role Regular team socials, free lunches, celebrations and recognition events Additional leave for parents/guardians and long service leave after 10 years What You'll Do: Deliver outstanding customer service across phone, live chat and email in both Dutch and English. Support customers with flights, hotels and other travel-related enquiries. Take ownership of customer issues from first contact through to resolution. Deliver an empathetic, professional and efficient customer experience. Manage multiple customer conversations while maintaining accuracy and quality. Work collaboratively with colleagues to achieve team KPIs and service targets. Identify opportunities to improve the customer experience and internal processes. Represent 's values in every customer interaction. What You'll Bring Fluent spoken and written Dutch and English (essential). Previous customer service, customer support, customer care or contact centre experience. Excellent communication and problem-solving skills. Confidence handling multiple live chats and navigating multiple systems simultaneously. Comfortable working towards KPIs and performance targets. Strong attention to detail and accurate typing skills. A positive attitude with the ability to adapt and learn in a fast-paced environment. Experience using CRM systems or customer service software is advantageous. Travel or tourism industry experience is desirable but not essential. About Group is one of the world's leading travel technology companies, helping millions of customers book flights, hotels, trains and holidays across the globe. With more than 30,000 employees across 30 countries, we operate global Customer Support Centres that provide 24/7 support in multiple languages. Our mission is simple: to make every journey the best it can be. Our Edinburgh team is home to colleagues from over 30 nationalities, creating a truly international and inclusive workplace where everyone is encouraged to learn, grow and develop their career. Many of our managers and senior leaders started their journey in this very role, making this an excellent opportunity to build a long-term career with . If you're passionate about delivering exceptional customer service and want to join a fast-growing global business, we'd love to hear from you.

Dutch Speaking Customer Service Advisor Are you fluent in Dutch and English and looking for a customer service role with a genuine work-life balance? I'm currently recruiting for a Dutch Speaking Customer Service Advisor to join a leading travel business based in Edinburgh City Centre . What's on offer? Salary: 26,800 + 1,000 annual language bonus Hours: Monday to Friday, 8:00am - 4:30pm (no evenings or weekends!) Location: Edinburgh City Centre - just a 10-minute walk from the train station The Role You'll be supporting travel customers across phone, live chat and email , taking ownership of each query from start to finish. Working as part of a supportive, high-performing team, you'll help deliver an outstanding customer experience while working towards key performance measures such as Customer Satisfaction (CSAT), Quality Assurance (QA) and Average Handling Time (AHT). What We're Looking For Fluent in Dutch and English (spoken and written) Previous customer service or contact centre experience Strong communication and problem-solving skills Comfortable multitasking across multiple systems Passionate about delivering exceptional customer experiences Benefits 26,800 salary plus 1,000 language bonus Monday to Friday working pattern Generous annual leave Performance-related bonuses Travel perks and discounts Hybrid working opportunities (performance-based) Excellent training and genuine career progression If you're looking for a role that combines customer service, languages and career development-without weekend shifts-I'd love to hear from you. Apply today or send me a message for more information. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Advancing People Multilingual - Recruitment Specialists are now recruiting for a Dutch Speaking Customer Service Advisor / Account Coordinator for their client based in Kettering, Northamptonshire As a Dutch Speaking Account Coordinator / Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the Dutch speaking region and covering the Dutch speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Deliver high quality customer service Assist with new customer's enquiries Process orders received via the telephone, fax, e-mail or internet Be proactive in the area of Customer retention Person Specification: Fluent in Dutch Strong customer focus and professional approach Excellent communication skills, both oral and written Ability to work effectively as part of a team Good computer skills Positive "can do" attitude This is a full time, permanent position offering an annual salary of 30,500 + attractive company benefits. Advancing People Multilingual - Recruitment Specialists Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.