24 jobs found

Service Designer Bristol 6-month contract Paying up to Circa £65p/h (Inside IR35) Please note - Due to the nature of the work, you'll be required to hold a high level of UK Security Clearance Responsibilities : Lead service design activities across Discovery, Alpha, Beta and Live. Produce service maps, journeys, blueprints, and end-to-end service models. Work collaboratively across multi-disciplinary teams to align user needs, business goals and technology constraints. Provide professional advice on service design approaches, risks and opportunities. Coordinate service design work to time, quality and business expectations. Facilitate workshops, co-design and decision-making forums. Support the development of service design practice and mentor junior team members. Essential Skills & Experience Proven experience in end-to-end service design (DDaT). Ability to produce service artefacts at multiple levels (journeys - blueprints - ecosystems). Skilled in evidence-based design: insight synthesis, problem framing, prioritisation. Ability to influence stakeholders across engineering, product and policy domains. Experience coordinating service design delivery across phases and teams Desirable Exposure to operational service management (ITIL, SLAs, support models). Experience in defence, government or regulated environments. Working knowledge of adjacent roles (UR, BA, Product, Interaction Design). Experience in agile or SAFe delivery environments. Professional training/accreditation in service design or human-centred design. Contribution to communities of practice or internal capability uplift. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Senior Front End Engineer - USA Tech Team Overall Ambition Solve some of today's most complex hospitality challenges by building intuitive, high-performing digital experiences using modern frontend technologies. Help shape the technical direction of our customer-facing applications whilst delivering exceptional experiences across the USA. What We're Looking For We're looking for a Senior Front End Engineer to join our passionate, lean, agile, fast-growing and evolving technology team on a permanent basis. You'll be an experienced frontend engineer who enjoys solving complex user experience challenges, building scalable web applications and helping those around you become better engineers. You'll be comfortable owning large frontend initiatives from design through to production, influencing technical direction and driving engineering excellence across multiple teams. You'll remain hands-on whilst acting as a trusted technical leader within the team. Living the Nando's Values As a Nandoca, you'll embody the values that make Nando's unique. We're looking for people who demonstrate: Pride - Take ownership of complex technical challenges, maintain high engineering standards and consistently deliver high-quality software. Passion - Bring curiosity, enthusiasm and a continuous learning mindset to solving customer problems and improving engineering practices. Courage - Challenge existing approaches, embrace change and confidently make informed technical decisions. Integrity - Act with honesty, transparency and accountability in every interaction and technical decision. Family - Support, mentor and collaborate with teammates, helping create an inclusive culture where everyone can do their best work. These values shape how we work together, make decisions and build technology that moves Nando's forward. The Role As a Senior Front End Engineer, you'll design, build, deploy and operate modern, high-quality web applications that power the Nando's digital experience across the USA. You'll partner closely with Technical Leads, Product Managers, UX Designers and fellow engineers to create fast, accessible and engaging customer experiences whilst helping shape the frontend architecture across our digital platform. You'll be trusted to independently lead complex frontend initiatives, mentor engineers across the team and champion engineering best practice. You'll also: Lead frontend technical discovery and solution design for complex initiatives. Build reusable, scalable and accessible component libraries. Translate UX designs into responsive, high-quality user interfaces. Drive engineering quality through code reviews, testing strategies and frontend standards. Coach and mentor engineers through pairing, technical guidance and knowledge sharing. Own frontend applications throughout their lifecycle using a "You build it, you run it" mindset. Improve performance, accessibility, security and developer experience across our applications. Contribute to frontend architecture and engineering strategy alongside Technical Leads and Principal Engineers. Champion the effective use of AI-assisted engineering tools to improve delivery whilst maintaining engineering quality. About the USA Tech Team Our team's objective is to bring the same high-quality digital experience that customers enjoy in the UK and Ireland to customers across the USA. To achieve this, we build and evolve the services powering our customer journeys across: Locate Menu Payments Orders Loyalty Identity Web & Mobile Applications As a Senior Front End Engineer, you'll play a key role in designing and delivering the customer-facing experiences across these domains. You'll work closely with backend engineers, Product Managers and Designers to build intuitive, responsive and accessible applications that delight customers while remaining scalable, resilient and easy to evolve. You'll collaborate with other engineering teams across Customer Digital, helping align frontend standards, improve shared libraries and continually enhance our engineering ecosystem. Responsibilities Our Senior Front End Engineers are technical leaders who remain close to the code whilst helping the wider engineering organisation succeed. You'll: Design and build modern, scalable and accessible frontend applications. Lead technical implementation of complex frontend initiatives from discovery through production. Develop reusable UI components and shared design system capabilities. Collaborate with Product Managers, Designers, Technical Leads and backend engineers to deliver outstanding customer experiences. Mentor engineers through pairing, coaching and constructive code reviews. Drive improvements to frontend engineering standards, tooling and development practices. Contribute to frontend architecture and technical roadmaps. Build comprehensive automated testing and continuously improve test coverage. Optimise application performance, responsiveness and Core Web Vitals. Own frontend services in production, including monitoring, observability and continuous improvement. Build and optimise CI/CD pipelines for frontend applications. Support incident response, root cause analysis and ongoing service improvements. Champion accessibility (WCAG), usability and responsive design best practices. Continuously explore emerging technologies, including AI-assisted software development, to improve engineering effectiveness. Skills Required Essential Significant commercial experience building large-scale frontend applications. Expert proficiency with TypeScript , React and modern JavaScript. Strong experience with React ecosystem tools such as React Query, Redux Toolkit or equivalent state management solutions. Deep understanding of HTML5, CSS3 and responsive web design. Strong knowledge of frontend architecture, component-based design and scalable application patterns. Experience integrating RESTful APIs and backend services. Experience building performant, accessible and responsive user interfaces. Strong experience with automated frontend testing (Jest, React Testing Library, Playwright or Cypress). Experience with CI/CD pipelines and cloud-hosted frontend deployments. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Experience mentoring engineers and influencing technical direction. Strong understanding of Agile software delivery. Experience using AI effectively as part of the software development lifecycle. Highly Desirable React Native Next.js Google Cloud Platform (GCP) Kubernetes Design Systems Storybook GraphQL Micro Frontends Performance optimisation and Core Web Vitals Accessibility (WCAG) Observability platforms and frontend monitoring Everyone is Welcome At Nando's, everyone is welcome. Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando's. We're committed to creating an inclusive and respectful culture for all, including our existing and future Nandocas, partners, suppliers, customers and the communities we serve. We work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform at their best throughout the recruitment process.

Senior UI Designer (Visual) - 11-month FTC London (Hybrid) | £70,000 pro-rata We're recruiting for a highly - regarded London creative studio known for pairing exceptional visual craft with strategic thinking - work that goes beyond the expected and feels effortless, precise and genuinely remarkable. They partner with some of the world's largest brands across fashion, drinks, beauty, jewellery and finance.We're looking for a Senior UI Designer (Visual) to join their team for an 11-month fixed-term contract, from September 2026. The role This is a craft-led role. They want someone whose first instinct is exceptional visual design - typography, layout, colour, motion - and who brings that same level of polish to prototypes and interactive experiences as they do to a static screen. You'll understand product thinking and interaction design well enough to work fluently with UX and engineering, but your priority is producing outstanding, pixel-perfect interfaces and prototypes, including for AI-driven and agentic experiences. You'll work closely with their Creative and Design Directors, translating complex brand guidelines into precise, beautiful, customer-facing work across web and interactive platforms - for some of the world's most recognisable brands. What you'll do Create exceptional, highly-crafted UI design across web and interactive platforms Design and prototype polished, agentic-driven interfaces and micro-interactions Translate brand guidelines into visually distinctive, on-brand digital experiences Work fluently with the latest AI design tooling to push your craft further, faster Partner closely with Creative Directors, UX, copy and development to bring concepts to life Present your work with confidence, articulating the craft and thinking behind your decisions Who you are A portfolio that leads with visual craft - striking, considered, beautifully executed work Strong command of typography, layout, colour and motion design Comfortable working across concept and execution, moving fast without losing polish Understanding of product thinking, interaction design and UX principles - enough to collaborate fluently, even if it's not your primary focus Experience designing for large-scale platforms or global brand ecosystems Mostly agency-side experience, though a blend of agency and client-side work is also of real interest Fluent with modern AI design tooling and workflows A confident communicator who can present and defend creative decisions *Rates depend on experience and client requirements

Senior Product (UI) Designer | London | Hybrid | 11-Month FTC I'm working with a leading creative digital agency that's looking for a Senior Product (UI) Designer to join their London studio on an 11-month fixed-term contract. This is an opportunity for someone who cares deeply about visual craft, elegant interfaces and building products that feel effortless to use. You'll be joining a collaborative team delivering digital experiences for globally recognised brands, with the chance to shape everything from concept through to final execution. If you're passionate about pixel-perfect UI, scalable design systems and bringing ideas to life in Figma, this could be a great fit. The Role You'll work alongside Design Directors, UX, Strategy, Copy and Technology teams to create beautifully crafted digital products and experiences. This is a hands-on role where you'll be expected to contribute creatively, prototype ideas, build robust design systems and ensure every interaction is refined, purposeful and ready for development. What You'll Do Design exceptional user interfaces across web and digital products Create and evolve scalable design systems and component libraries in Figma Translate complex brand guidelines into elegant, customer-facing digital experiences Prototype concepts and interactions to explore and communicate ideas Collaborate closely with developers to ensure high-quality implementation Present design work confidently to clients and internal stakeholders Work across multidisciplinary teams to deliver thoughtful, user-centred solutions Explore AI tools and workflows to improve design quality and efficiency What We're Looking For You'll have a portfolio that showcases exceptional UI craft and a strong eye for detail, alongside experience designing digital products that have been successfully delivered. You'll also bring: Strong experience as a Product Designer with a UI focus Advanced Figma skills Proven experience building and maintaining design systems Experience designing for large-scale digital platforms or global brands Excellent visual design skills across typography, layout and interaction Strong communication and stakeholder management skills Agency experience would be highly desirable An interest in AI-powered design tools and emerging workflows Why Apply? You'll join one of London's most respected creative agencies, working on high-profile digital products alongside an exceptionally talented multidisciplinary team. It's a chance to make a real impact on meaningful work while collaborating with some of the industry's best designers, strategists and technologists. *Rates depend on experience and client requirements

Product Designer About People's Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Lead the product design strategy and delivery for one or more digital channels aligned to specific customer segments. You will own the end-to-end user experience, defining the UX vision, standards, and design approach to create intuitive digital journeys that help customers understand, manage, and maximise their pension savings. Working closely with cross-functional teams, you will ensure design excellence throughout the product lifecycle, driving high-quality outcomes through effective governance, scalable component-based design practices, evidence-led decision making, and seamless collaboration with engineering teams. Your focus will be on delivering consistent, accessible, and customer-centric experiences that meet both user needs and business objectives. Own the UX strategy, vision, and experience quality for your aligned channel or channels, or specific customer segment. Provide day-to-day design direction; set patterns and principles; resolve trade-offs across customer value, feasibility, and governance in discussion with the Product Owner(s). Oversee contractors and/or agency designers: define briefs, set quality bars, review outputs, and manage delivery to timelines and standards. Ensure the right components are built and used: champion re-use from the design system, raise proposals for new components when justified by user needs, and prevent divergence that introduces design debt. Ensure components are built and approved according to the governance process: run/attend design reviews, document decisions, and steward changes from proposal through approval and release. Ensure designs are properly tested before build: define learning objectives; select methods (usability tests, A/B, accessibility audits); synthesise insights; iterate designs; and log results to the product's evidence base. What we're looking for: Proven experience as a Product Designer/UX Lead owning a product or major product area end-to-end. Demonstrable oversight of contractors or agency designers, including setting standards and reviewing delivery. Strong portfolio of component-based product work using a design system (Figma or equivalent). Hands-on user research and usability testing experience. Skilled in interaction design, information architecture, content/UI design, and prototyping. Excellent documentation and developer handover practice. Accessibility literacy (WCAG), inclusive design techniques. Comfortable with agile delivery and collaborating with Product, Engineering, QA, Data/Analytics. Clear communicator; able to present trade-offs to senior stakeholders. What you can expect from us: Generous pension contributions with an employer contribution of up to 14% Real living wage Income protection, critical illness cover & death in service insurance Employee healthcare Parental and adoption leave Learning & development opportunities and study support Travel season ticket loans Grab & Go Deli Café Volunteering days and charity payroll giving Onsite gym Ride-to-Work scheme Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".

Service Designer 6 Months - Contract Warwick (2 days a week on site) Are you passionate about creating meaningful service experiences? Do you thrive on using human-centred design to improve customer and colleague interactions? Join our client, a leader in the utilities sector, as a Service Designer and help shape the future of service delivery! About the Role: As a Service Designer, you will play a pivotal role in understanding customer, colleague, and business needs. Your insights will drive service improvements that balance exceptional customer experiences with operational efficiency. If you're ready to make a real impact, this is the opportunity for you! Key Responsibilities: Research & Insight Plan and execute qualitative research to capture valuable customer and business insights. Conduct engaging stakeholder interviews, workshops, and discovery activities. Synthesise research findings to uncover themes, patterns, and unmet needs. Build and maintain a central insight repository that promotes evidence-based decision-making. Transform research findings into actionable insights and strategic recommendations. Service Design Lead end-to-end service design activities, from discovery to implementation. Map current and future-state customer journeys and operational processes. Develop service blueprints, ecosystem maps, and innovative service concepts. Define user needs and identify key service opportunities for enhancement. Collaboration & Facilitation Facilitate workshops with diverse teams and stakeholders to foster collaboration. Work closely with Product Managers, User Researchers, and Operational teams. Present research findings and design concepts to stakeholders at all levels. Build relationships across the organisation to champion user-centred design practises. Who You Are: Essential Skills & Experience: Proven experience in Service Design within complex organisations. Strong qualitative research and synthesis skills. Ability to translate research into clear, actionable insights. Excellent workshop facilitation and stakeholder engagement abilities. Experience mapping end-to-end customer and operational journeys. Proficient in visual communication and storytelling. Desirable Skills: Familiarity with service transformation or organisational change programmes. Knowledge of Human-Centred Design and Design Thinking methodologies. Experience with Figma and FigJam for service design artefacts. Understanding of accessibility and inclusive design principles. Tools & Platforms You'll Use: Figma FigJam Microsoft 365 Microsoft Teams SharePoint Jira (a plus!) Join Us! If you're excited to leverage your skills in a dynamic environment that values innovation and collaboration, we'd love to hear from you! Apply now and be part of a team that's dedicated to transforming service delivery in the utilities industry. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

User Researcher Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices Salary up to £60,000, plus excellent company benefits About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens, and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working on national-scale digital transformation programmes or helping shape user-centred services, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about understanding user needs and using research to improve services, Triad could be the place for you. Role Summary As a User Researcher at Triad, you will play a key role in helping clients understand their users and make evidence-based decisions. You will be responsible for planning and conducting research activities that uncover user needs, behaviours, motivations, and pain points. Working as part of multidisciplinary teams, you will ensure that services are designed around genuine user needs, helping organisations reduce risk, improve accessibility, and deliver better outcomes. You will be comfortable engaging with stakeholders at all levels, designing robust research approaches, analysing findings, and communicating insights that influence decision-making. You'll advocate for user-centred design and help clients embed research-led approaches within their organisations. Experience working within Government Digital Service (GDS) environments and public sector programmes is highly desirable. Key Responsibilities User Research Plan, design, and conduct user research using a range of qualitative and quantitative methods. Select appropriate research methodologies based on project objectives and user needs. Conduct user interviews, contextual enquiries, surveys, diary studies, workshops, and usability testing. Identify user needs, behaviours, motivations, and pain points. Ensure research activities are inclusive and representative of diverse user groups. Research Analysis & Insight Generation Analyse and synthesise research findings from multiple sources. Triangulate evidence across research activities, analytics, stakeholder input, and service data. Produce clear, actionable insights that inform service and product decisions. Present findings confidently to stakeholders, delivery teams, and senior leaders. User-Centred Service Design Support Create and contribute to research-driven artefacts including: Personas, User journeys, Empathy maps, Service blueprints, Research reports, Insight presentations Work collaboratively with UX Designers, Service Designers, Business Analysts, Product Owners, and Delivery Managers to ensure user needs remain central throughout delivery. Usability Testing & Iteration Plan and conduct usability testing for digital services and products. Analyse usability findings and provide evidence-based recommendations. Support teams in testing assumptions and validating design decisions. Accessibility & Inclusion Ensure research activities are accessible and inclusive. Advocate for the needs of users with varying access requirements and digital literacy levels. Contribute towards services meeting WCAG 2.2 accessibility standards. Stakeholder Engagement Facilitate workshops and collaborative sessions with users and stakeholders. Build strong working relationships across multidisciplinary teams. Help organisations understand the value of user research and evidence-led decision making. Agile Delivery Work effectively within Agile delivery environments. Contribute to discovery, alpha, beta, and live phases of digital service development. Support continuous improvement through ongoing user feedback and research. Community & Best Practice Contribute to Triad's User-Centred Design Community of Practice. Share knowledge, mentor others where appropriate, and help develop research capability across the organisation. Stay current with emerging user research methodologies, tools, and best practices. Skills & Experience Essential Strong experience planning and conducting user research across the service lifecycle. Experience using a range of qualitative and quantitative research methods. Ability to analyse complex research findings and communicate clear insights and recommendations. Experience conducting stakeholder interviews, user interviews, workshops, and usability testing. Strong presentation, facilitation, and communication skills. Experience working in Agile multidisciplinary teams. Understanding of accessibility and inclusive research practices. Experience working within Government Digital Service (GDS) environments and standards. Ability to influence stakeholders through evidence-based recommendations. Desirable Experience creating user-centred design artefacts including personas, user journeys, and service blueprints. Familiarity with research and collaboration tools such as: Dovetail, Mural, Microsoft Forms, Optimal Workshop, UserZoom Knowledge of analytics tools, including Google Analytics. Understanding of UX design and prototyping processes. Experience collaborating with UX Designers and Service Designers. Knowledge of HTML, CSS, and JavaScript. Qualifications & Certifications Degree or equivalent qualification in Psychology, Human-Computer Interaction (HCI), User Research, Social Research, Design, or a related discipline - desirable. Relevant industry certifications are advantageous. Security Clearance Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a UK resident for a minimum of 5 years and have the right to work in the UK.

Job Title: Senior UX Designer (Fixed Term Contract) Location: Hybrid (1 day in Welwyn Garden City and 2 days in Farringdon, London) Contract Length: 6 Months Daily Rate: 450 - 600 Working Pattern: Full Time Are you ready to step into an exciting opportunity as a Senior UX Designer? Join our client, a leading player in the retail industry, where you will be at the forefront of crafting user experiences that transform how colleagues and suppliers engage with digital platforms. Your expertise will help shape intuitive, accessible designs that make a real impact! What You'll Do: As a Senior UX Designer, you'll take charge of redefining complex experiences into simple, user-friendly solutions. Your responsibilities will include: Leading the end-to-end design process: discovery, user journey mapping, sketching, wireframing, prototyping, and usability testing. Advocating for human-centred design across teams and the broader organisation. Collaborating within agile squads to enhance user experience across digital products. Conducting discovery sessions to understand user needs and validating designs through usability testing. Promoting inclusive design practises and ensuring accessibility in all your designs. Engaging with quantitative data to inform and refine your design decisions. Facilitating workshops and participatory design sessions to gather insights from business and user partners. Supporting and mentoring junior designers to foster a positive and inclusive team culture. What You'll Bring: To thrive in this role, you should have: A strong portfolio showcasing your expertise in web, responsive, and native design. Experience in high-profile design projects, preferably in an enterprise environment. Passion for user experience and a knack for solving product challenges. A solid understanding of the iterative design process, including research and user testing. Proficiency in interaction design for web and mobile applications, with a focus on accessibility (WCAG 2.1 level AA). Strong communication skills to engage with stakeholders at all levels. Familiarity with industry-standard tools like Figma, Adobe Creative Suite, Jira, and Confluence. A forward-thinking attitude, ready to embrace AI and its potential in UX design. Previous retail sector experience is a plus! Why Join Us? This is not just a job; it's a chance to make a tangible difference in a vibrant organisation with a global reach. You'll work alongside talented professionals, tackle diverse challenges, and help shape the future of user experiences in retail. Plus, you'll enjoy: Competitive daily rates, reflecting your expertise and contributions. A supportive, inclusive team culture that values collaboration and innovation. Opportunities for personal and professional growth, including mentoring junior designers. If you're passionate about transforming user experiences and ready to take on a new challenge, we want to hear from you! Apply Now! Join our client in redefining retail experiences. Send us your CV and portfolio today, and let's create something extraordinary together! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Service Designer 3 Month contract - Inside IR35 - up to 580 per day London based - hybrid working - 2-3 days onsite Government sector - must have current and active SC Clearance to be considered Key Responsibilities: Plan, lead, and deliver service design for public service in Discovery, Apply a range of methods-e.g. stakeholder interviews, contextual inquiry Synthesise findings into clear, actionable outputs such as problem statements, user journeys, blueprints and flows Translate insights into strategic priorities and design recommendations that inform product strategy and roadmap decisions Collaborate with cross functional teams - User Researchers, Interaction Designers (UX / UI), Business Analysts and Technical leads to ensure materials are insight driven. Communicate findings to varied audiences-through visual artefacts, presentations, and stakeholder playbacks Facilitate workshops, playback sessions and show-and-tells to drive cross-functional understanding and alignment To map the whole problem and think beyond the confides of the brief yet be cognisant of the challenge at hand Skills & Experience Excellent experience advocating for and working within GDS service standards. Create engaging narratives and stories based on research findings to communicate insights effectively. Strong portfolio or case studies showing research that informed successful service or product outcomes Incredible and demonstrable experience creating user journey maps or E2E diagrams. Strong storytelling skills with an ability to present complex information clearly. Excellent communication and collaboration skills. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

User Researcher Based at client locations, remotely, or from our Godalming or Milton Keynes offices. Salary: Up to £60,000 plus excellent benefits. About Triad Triad Group Plc is an award-winning digital, data and technology consultancy with more than 35 years of experience delivering impactful solutions across the UK public sector. We help organisations design and deliver services that improve outcomes for citizens and users. Our collaborative culture encourages learning, innovation and professional growth. Whether supporting digital transformation programmes or improving public services, you'll work alongside talented multidisciplinary teams while helping shape user-centred solutions. Why join us? Glassdoor rating: 4.5/5 92% of employees would recommend Triad 100% CEO approval Examples of our work include: Supporting UK law enforcement with secure intelligence systems Enabling advanced weather forecasting through large-scale technology platforms Delivering systems that improve product safety monitoring Helping government organisations track and reduce transport emissions Role Overview As a User Researcher, you will help clients understand their users and make evidence-based decisions. You'll plan and deliver research activities that uncover user needs, behaviours and pain points, ensuring services are designed around real user insight. Working within multidisciplinary Agile teams, you'll translate research findings into actionable recommendations that improve products and services. You'll also champion user-centred design and help organisations embed research-led ways of working. Experience working within Government Digital Service (GDS) environments is highly desirable. Key Responsibilities User Research Plan and conduct qualitative and quantitative research. Select suitable methodologies based on business and user needs. Facilitate interviews, surveys, usability testing, workshops and other research activities. Ensure research is inclusive and representative. Analysis & Insights Analyse and synthesise findings from multiple sources. Identify patterns, opportunities and risks. Produce clear recommendations and communicate findings to stakeholders. Present insights to delivery teams and senior leaders. Service Improvement Create and contribute to: Personas User journeys Empathy maps Service blueprints Research reports Collaborate with UX Designers, Service Designers, Business Analysts, Product Owners and Delivery Managers. Support usability testing and iterative improvement. Accessibility & Stakeholder Engagement Promote inclusive research practices. Support delivery of accessible services aligned with WCAG 2.2 principles. Facilitate workshops and stakeholder engagement activities. Advocate for the value of user research and evidence-based decision making. Agile Delivery & Community Contribute throughout discovery, Alpha, beta and live phases. Support continuous improvement through ongoing research. Participate in Triad's User-Centred Design Community of Practice. Share knowledge and support development of research capability across the organisation. Skills & Experience Essential Strong experience conducting user research across the service life cycle. Experience using qualitative and quantitative research methods. Ability to analyse research findings and communicate actionable insights. Experience facilitating interviews, workshops and usability testing. Strong stakeholder management, communication and presentation skills. Experience working within Agile multidisciplinary teams. Understanding of accessibility and inclusive research practices. Experience working with GDS standards and public sector digital services. Ability to influence decisions through evidence and insight. Desirable Experience creating personas, user journeys and service blueprints. Familiarity with tools such as Dovetail, Mural, Microsoft Forms, Optimal Workshop or UserZoom. Knowledge of Google Analytics or similar tools. Understanding of UX design and prototyping processes. Knowledge of HTML, CSS and JavaScript. Qualifications A degree in Psychology, Human-Computer Interaction (HCI), User Research, Social Research, Design or a related discipline is desirable. Relevant industry certifications are advantageous. Security Clearance Candidates must be eligible and willing to obtain SC Clearance. To be eligible, you must have the right to work in the UK and normally have been resident in the UK for at least five years. Recruitment Process Introductory conversation with our Talent Team. First-stage interview with a senior member of the UCD team. Second-stage workshop interview with the UCD team. We aim to move successful candidates through the process quickly and efficiently. Equal Opportunities Triad is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We are committed to creating an inclusive workplace and are proud supporters of the Tech Talent Charter and Disability Confident initiatives.

Job Description: Senior User Researcher - Public Sector Remote Working with occasional travel to Newcastle £450-£500 - Per a day Inside IR35 4 Months Initially Help shape the future of digital public services. We are looking for a forward-thinking Senior User Researcher to drive the evolution of a digital programme. As a Senior User Researcher, you will: Bring genuine experience in conducting user and field research to deeply understand user needs and real-world behaviors. Lead digital services through every stage of the Service Standardfrom Discovery and Alpha to Beta and Liveleveraging your background in the public sector. Apply an empathetic, design-led mindset to research, focusing on genuine human experiences rather than rigid business analysis requirements. Work closely alongside Product Managers, Content Designers, and Interaction Designers to co-design and refine services. Lead collaborative analysis and synthesis sessions to turn complex research data into clear, compelling findings that build consensus and challenge team assumptions. Ensure services work for everyone by actively recruiting and involving diverse, representative user groups in your research. What You'll Bring as a Senior User Researcher: A track record as a public sector User Researcher with direct experience taking digital services through official GDS assessments across Discovery, Alpha, Beta, and Live stages. Proven experience in genuine user, customer, or field research (including market or industry research background). An empathetic, design-led approach to understanding user needs, moving beyond rigid business analysis or requirements gathering. Proven success working Embedded within cross-functional teams alongside Product Managers, Content Designers, and Interaction Designers. Ability to turn complex research into actionable insights, involving your team in analysis to challenge assumptions and build strong consensus. Deep understanding of the diverse audience for government services, with experience designing inclusive research that ensures accessibility for all. £450.00 - £500.00/hr Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the TandC's, Privacy Policy and Disclaimers which can be found on our website

Senior UX Designer - Consulting (UK-Wide, Hybrid) Overview Our client is seeking Senior UX Designers (Consultants) to join their growing team. In this role, you will champion user-centred design, ensuring services are accessible, intuitive, and effective. You will work closely with user researchers, product managers, and engineers to design people-centred services, leading multidisciplinary Agile teams, and advising clients on best practices in UX. This opportunity is ideal for experienced UX professionals who are looking to grow into leadership roles, influence design direction, and support the development of inclusive, high-impact digital services. Responsibilities As a Senior UX Designer, you will: Advise clients on solving complex problems using UX design, people-centred design, and Agile methodologies. Lead multidisciplinary Agile teams to deliver services that meet user needs. Advocate inclusive and accessible design approaches across diverse user groups. Build supportive relationships with clients and stakeholders, while effectively challenging ideas and managing difficult conversations. Provide line management and mentoring for UX and interaction designers. Support recruitment, training, events, thought leadership, and business development activities. Promote user-centred design approaches internally and externally. Requirements To succeed in this role, you will bring: Advanced UX design expertise applied across varied projects and environments. Experience working in multidisciplinary Agile teams delivering user-centred services. Strong knowledge of designing for accessibility and inclusive digital experiences. Proven track record of championing UX and service design methods. Line management, mentoring, or coaching experience. Excellent communication and stakeholder management skills, including conflict resolution. Good understanding of complementary Agile roles across product and technology. Strong consultancy and leadership skills, with confidence in guiding clients through problem spaces and solution design. Benefits Our client offers a comprehensive benefits package, including: Competitive salary with clear progression opportunities. Contributory pension scheme (6% employer, 2% employee). 25 days holiday plus UK public holidays. Flexible benefits package with options such as: private health and dental cover, additional pension contributions, extra holidays, wellbeing support, charity contributions, and tree planting. Life assurance, death in service cover, and critical illness cover. Cycle-to-Work and salary sacrifice electric vehicle schemes. Season ticket loans and relocation support (up to £8,000, subject to terms). Access to financial and wellbeing support, volunteer days, and Perkbox discounts. Diversity & Inclusion Our client is committed to building a diverse, equitable, and inclusive workplace. Applications are encouraged from underrepresented groups, including women, ethnic minorities, LGBTQ+, neurodivergent individuals, and people with disabilities. Adjustments and accommodations will be provided throughout the recruitment process to ensure equity and accessibility. Application Process If you are passionate about leading user-centred design and shaping impactful digital services, we encourage you to apply. Please click "Apply" to submit your CV. Shortlisted candidates will be contacted to discuss the next ste

Civil Engineering, Project Manager, Site Manager, Contracts Manager, Site Agent, Civils, Infrastructure Your New Company Hays Belfast are working closely with one of Northern Ireland's leading Civil Engineering companies as they seek to bolster their operational team with the addition of a Project Manager.Joining this Tier 1 Contractor, who is renowned for delivering transformative infrastructure projects across the UK & Ireland, will open a host of opportunities including career progression, excellent renumeration package, and the chance to work on some of the largest projects across the region.Your new employer comes with a reputation for excellence and is committed to shaping the future of Civil Engineering through innovative schemes that will benefit local communities, countries and the wider economic climate. Be part of a dynamic team that values collaboration, quality, and professional growth, working on landmark projects that redefine regional connectivity. Your New Role As a Civils Project Manager, you will lead the delivery of a new Transport Infrastructure Project that will shape a major Irish City. This scheme includes circa 10km of road widening, cycle paths, utilities works, drainage and a minimum of 4 bridge structures. Your responsibilities will include but not limited to: Manage all site staff and subcontractorsPlan and deliver projects within budget and scheduleEnsure compliance with company, health, safety, environmental, and quality proceduresMonitor and control project resources and progressMaintain high standards of quality and quality constructionLiaise with clients, designers, and project teamsChair project and subcontractor meetings, compile reportsMaintain contractual records and submit O&M manualsIntroduce innovations and control contract costs What You Will Need to Succeed This role will require previous experience in a similar management role, working on large scale projects and taking the lead across various civil and structural disciplines. Some key requirements and traits will include:Bachelor's degree in civil engineering or related fieldAbility to manage large-scale projects, ensuring timely and budget-conscious delivery.Proficient in project planning, scheduling, and resource managementStrong knowledge of engineering principles, construction methods, and project management softwareProven leadership skills to manage diverse teams and resolve conflictsExcellent communication skills for effective stakeholder interactionExpertise in risk identification and mitigation strategiesSkilled in managing project budgets and cost controlWillingness to travel as required for project oversight.Full UK driving licence. What You Will Get in Return This plays a key strategic role in the delivery of a huge wider project valued at circa 1 billion of spend on transport infrastructure. The project life cycle will span up to 6 years of work, and you will take full ownership of the initial project and play a pivotal role in the successful delivery. This responsibility, in turn, will offer an attractive package and a comprehensive benefits package tailored to reflect your experience. You will also benefit from professional development programmes and growth within a supportive, industry-leading environment. This opportunity gives you the chance to shape the highway infrastructure and leave a lasting impression on the local community. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Chris McNamara now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

We are working exclusively with a fast-growing, creative marketing agency that specialises in hospitality, events, technology, education and lifestyle brands , to find a talented Social Media Manager to join their team. This is a fantastic opportunity for a social media professional with experience in the hospitality and events industry to take ownership of client accounts, develop engaging strategies, and work alongside a collaborative team of marketers, designers, and content creators. About the Role As Social Media Manager, you ll be responsible for leading the social media strategy and execution for a portfolio of hospitality and event clients including bars, restaurants, hotels, and venues. You ll manage content calendars, engage audiences, lead campaign planning, and work closely with both internal teams and external stakeholders to drive growth and brand awareness online. This is a client-facing role, ideal for someone who thrives in a fast-paced agency environment and has a strong understanding of how to bring hospitality brands to life on platforms like Instagram, TikTok, and Facebook . Key Responsibilities Develop and implement tailored social media strategies for multiple hospitality and event clients. Act as the main point of contact for assigned clients managing communication, approvals, and feedback. Plan and create engaging content calendars, ensuring brand tone, aesthetic, and messaging are aligned. Collaborate with content creators, photographers, and videographers to produce high-quality visuals. Manage community interactions, responding to comments, DMs, and reviews in a timely and brand-consistent way. Lead the planning, execution, and optimisation of paid social campaigns (e.g., Meta Ads). Monitor platform performance and produce regular reports with actionable insights. Stay up to date on trends, competitor activity, and industry best practices, particularly within the hospitality and events space. Candidate Profile We re looking for someone with a passion for social media, content, and hospitality someone who understands what makes bars, restaurants, and venues shine online. Requirements: 2 4 years of hands-on social media management experience, ideally within an agency setting. Strong experience working with hospitality, events, or lifestyle brands. Excellent knowledge of Instagram, TikTok, Facebook, and LinkedIn. Proven track record managing content calendars, campaigns, and client relationships. Strong copywriting and storytelling skills. Comfortable using social scheduling tools (e.g., Later, Planoly, Buffer) and analytics platforms. Familiarity with paid social strategy and ad campaign setup. Organised, creative, and confident working to deadlines in a fast-paced environment. Bonus Points: Influencer outreach or partnership experience. Basic graphic design or video editing skills (Canva, Adobe, etc.). Experience attending or covering live events via social channels. Hybrid working pattern, great salary and benefits - Reach out today!

UX Designer Software High Wycombe Hybrid to £50,000pa plus benefits: Are you a UX Designer who has a scientific or engineering mind? Would you like to work on world-leading scientific software and how this global scientific community uses this technology? Our client has been at the forefront of technical innovation for over 50 years. Their groundbreaking products are used worldwide and as they go from strength to strength, they are looking for two UX Designers to join their highly talented software engineering team. I am looking for a UX Designer who has a background in user experience design and are looking to further develop those talents on a complex technical product. This role would also suit a UX Designer who likes the idea of working in large team of designers, developers, and testers (45 people in the software department) in a highly technical environment. And any interest in desktop development and instrument control is preferred, rather than web or cloud development which is not the right skill set for this role. Responsibilities: In this position the work is generally supervised and approved by others You will be working with a number of teams to help them deliver functionality targeted at the next scheduled release You will help us maintain good design principles and work within our branding guidelines, but also take a keen interest in UI trends in the market to keep us best in class. About you: A Science or Engineering qualification. If not a software engineering qualification, then also backed up with formal software training Proven user-centred design and prototyping skills with 2+ years experience Proficient in design and interaction software such as Figma or Adobe XD Experience working in an Agile environment with a cross functional team. Proven experience collaborating with product owners and developers to gather requirements and understand user needs. Have a full understanding of UX and UI design. Ability to work across multiple projects simultaneously. Our client is offering a hybrid working arrangement with 3 days in their offices and 2 days from home. There is flexible start and finish times so you can plan your day around your preferred hours. For more information on the client, products, career development, benefits etc, please send MARS a copy of your CV or drop Lee Cherrill a linkedin connection request or contact him through the MARS Recruitment website. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).

Interaction Designer - Government Project Outside IR35 | £450-£500 per day | Initial 3 months (scope for extension) | Hybrid working An experienced Interaction Designer to join a leading technology consultancy, working on a high-profile Government Alpha phase project. You will play a key role in shaping and prototyping new user journeys, ensuring services are designed to meet user needs and align with Government Digital Service (GDS) standards. The Role Work as part of a multidisciplinary team to design and iterate user journeys in line with GOV.UK design principles Collaborate closely with stakeholders, acting as a business-facing consultant on behalf of the consultancy Apply your knowledge of Alpha/Beta service design, prototyping, and content design to create clear, accessible, and user-focused services Contribute to shaping the approach and direction of the project during its early discovery and Alpha stages Requirements Strong experience in interaction design and prototyping within GDS/GOV.UK frameworks Background in designing services across Alpha and Beta phases, including content design Immediately available with a valid BPSS clearance Previous Government/public sector project experience is required

Civil Engineering, Project Manager, Site Manager, Contracts Manager, Site Agent, Civils, Infrastructure Your New Company Hays Belfast are working closely with one of Northern Ireland's leading Civil Engineering companies as they seek to bolster their operational team with the addition of a Project Manager.Joining this Tier 1 Contractor, who is renowned for delivering transformative infrastructure projects across the UK & Ireland, will open a host of opportunities including career progression, excellent renumeration package, and the chance to work on some of the largest projects across the region.Your new employer comes with a reputation for excellence and is committed to shaping the future of Civil Engineering through innovative schemes that will benefit local communities, countries and the wider economic climate. Be part of a dynamic team that values collaboration, quality, and professional growth, working on landmark projects that redefine regional connectivity. Your New Role As a Civils Project Manager, you will lead the delivery of a new Transport Infrastructure Project that will shape a major Irish City. This scheme includes circa 10km of road widening, cycle paths, utilities works, drainage and a minimum of 4 bridge structures. Your responsibilities will include but not limited to: Manage all site staff and subcontractorsPlan and deliver projects within budget and scheduleEnsure compliance with company, health, safety, environmental, and quality proceduresMonitor and control project resources and progressMaintain high standards of quality and quality constructionLiaise with clients, designers, and project teamsChair project and subcontractor meetings, compile reportsMaintain contractual records and submit O&M manualsIntroduce innovations and control contract costs What You Will Need to Succeed This role will require previous experience in a similar management role, working on large scale projects and taking the lead across various civil and structural disciplines. Some key requirements and traits will include:Bachelor's degree in civil engineering or related fieldAbility to manage large-scale projects, ensuring timely and budget-conscious delivery.Proficient in project planning, scheduling, and resource managementStrong knowledge of engineering principles, construction methods, and project management softwareProven leadership skills to manage diverse teams and resolve conflictsExcellent communication skills for effective stakeholder interactionExpertise in risk identification and mitigation strategiesSkilled in managing project budgets and cost controlWillingness to travel as required for project oversight.Full UK driving licence. What You Will Get in Return This plays a key strategic role in the delivery of a huge wider project valued at circa 1 billion of spend on transport infrastructure. The project life cycle will span up to 6 years of work, and you will take full ownership of the initial project and play a pivotal role in the successful delivery. This responsibility, in turn, will offer an attractive package and a comprehensive benefits package tailored to reflect your experience. You will also benefit from professional development programmes and growth within a supportive, industry-leading environment. This opportunity gives you the chance to shape the highway infrastructure and leave a lasting impression on the local community. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Chris McNamara now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Project Manager, Civil Engineering, Highways, Site Agent, Construction, Road Scheme Your New Company Hays Belfast are working closely with one of Northern Ireland's leading Civil Engineering companies as they seek to bolster their operational team with the addition of a Project Manager.Joining this Tier 1 Contractor, who is renowned for delivering transformative infrastructure projects across the UK & Ireland, will open a host of opportunities including career progression, an excellent renumeration package, and the chance to work on some of the largest projects in the region.Your new employer comes with a reputation for excellence and is committed to shaping the future of Civil Engineering through innovative and high-impact highways schemes. Be part of a dynamic team that values collaboration, quality, and professional growth, working on landmark projects that redefine regional connectivity. Your New Role As a Civils Project Manager, you will lead the delivery of a £35 million highways package, part of a larger, high-profile scheme which will include a new single carriageway approximately 2.2km with shared walking and cycling facilities. Your responsibilities will include but not limited to: Manage all site staff and subcontractorsPlan and deliver projects within budget and scheduleEnsure compliance with company, health, safety, environmental, and quality proceduresMonitor and control project resources and progressMaintain high standards of quality and quality constructionLiaise with clients, designers, and project teamsChair project and subcontractor meetings, compile reportsMaintain contractual records and submit O&M manualsIntroduce innovations and control contract costs What You Will Need to Succeed This role will require previous experience in a similar Civils Management role, working on large scale projects and taking the lead across various civils and structural disciplines. Some key requirements and traits will include:Bachelor's degree in civil engineering or related fieldAbility to manage large-scale projects, ensuring timely and budget-conscious delivery.Proficient in project planning, scheduling, and resource managementStrong knowledge of engineering principles, construction methods, and project management softwareProven leadership skills to manage diverse teams and resolve conflictsExcellent communication skills for effective stakeholder interactionExpertise in risk identification and mitigation strategiesSkilled in managing project budgets and cost controlWillingness to travel as required for project oversight.Full UK driving licence. What You Will Get in Return This is a key strategic role in the delivery of a huge wider project valued at over £200million. You will take full ownership of the initial project and play a pivotal role in the successful delivery. This responsibility, in turn, will offer an attractive package and a comprehensive benefits package tailored to reflect your experience. You will also benefit from professional development programmes and growth within a supportive, industry-leading environment. This opportunity gives you the chance to shape the highway infrastructure and leave a lasting impression on the local community. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

A respected property and construction consultancy based in Plymouth is seeking a capable Project Manager to join their growing regional team. This opportunity is ideal for a Project Manager looking to develop within a collaborative and multidisciplinary environment with exposure to both public and private sector projects. As a Project Manager , you'll work closely with clients, designers, and contractors to deliver high-quality schemes across healthcare, commercial, and education sectors. The successful Project Manager will play a key role in managing design coordination, stakeholder liaison, and construction delivery on live sites. This role suits a Project Manager who enjoys varied workloads, client interaction, and contributing to a professional and supportive team culture. The Project Manager's role The Project Manager will manage a range of construction schemes from feasibility through to practical completion, ensuring delivery to programme, quality and cost targets. Responsibilities include: Supporting senior colleagues on major projects Leading delivery of small to medium-sized schemes Contract administration (NEC or JCT) Stakeholder and risk management Programme monitoring and reporting The Project Manager Degree in Construction Management, Quantity Surveying, or related Chartered or progressing towards chartership (e.g. RICS, CIOB, APM) 3+ years' experience in a construction consultancy environment Familiarity with project delivery within the built environment Excellent communication and teamworking skills In Return? £42,000 - £55,000 per annum Flexible development support and CPD Structured career progression Pension and holiday benefits

80507- Protection and Commissioning Engineer This Protection and Commissioning Engineer will report to the Lead Protection and Commissioning Engineer and will work within Capital Programme based in several locations in our SPN licence area. You will be a permanent employee. You will attract a salary of 80,557 plus car and a bonus of 3%. If you are successful, you will need to undertake a medical and DBS reference check Should you not have the full range of essential skills, qualifications and competencies listed below, there may be an opportunity for further training to equip you. If you do not have all relevant competencies for the core grade, it will be appropriate to appoint at a lower grade until you have developed the required competencies. Close Date: .05/10/2025 We also provide the following additional benefits 25 Days Annual Leave plus bank holidays. Reservist Leave - Additional 18 days full pay and 22 unpaid Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit Scheme, Season Ticket Loan Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes Occupational Health support Switched On - scheme providing discount on hundreds of retailers' products Discounted gym membership Employee Assistance Programme Job Purpose Plan and perform commissioning testing of all types of substation equipment at all voltage levels following current procedures. Provide Design / Standards support Perform witnessing of manufacturers commissioning tests to ensure quality assurance and compliance. Knowledge and Experience Required You will hold either a relevant engineering degree or Higher National HNC/HND qualification. It is desirable that you have network operational experience as an Authorised Person (AP) of which, a period of time would be as a commissioning engineer. This is a complex field requiring high technical understanding and proficiency and will include the ability to apply practical engineering sense from first principles using a logical disciplined approach to problem solving. Additional IT skills will allow interaction from laptop to complex modern relay schemes to programme, test, extract fault records and interpret results with a right first-time approach. Principal Accountabilities Ensure safety management prevail throughout all areas and that safety performance is maintained within parameters defined by the Executive. Promote the zero harm philosophy. Plan and manage the programme of commissioning work testing and plant acceptance testing leading to safe energisation and successful project completion for both internal and external customers. Develop and agree commissioning plans and programmes for projects applying sound engineering knowledge to set standards and ensure through and complete testing of new schemes. At design reviews working with in-house, contractor and supplier experts, evaluate designs which deliver optimisation and leads to scheme design understanding, reduced risk and complete testing methodology. Check and apply software programmable logic and settings to protection schemes checking operational and making adjustments to the scheme logic. During commissioning testing, diagnose problems and propose modifications to scheme design to provide desired operability. As a recognised expert, investigate, advise, diagnose and correct mal operations that occur during the life of the equipment. Drawing on the skills of senior commissioning engineers, collaboration with technical experts in other organisations propose the root cause and to develop permanent solutions to the issues. Often this is required to tight timescales when network equipment has failed in service. Work with Network Control, planning and authorising safe energisation of plant on to the network. To ensure that Customer Minutes Lost (CML) and Customer Interruptions (CI) are minimised as a result of the activities of commissioning new plant and that schemes will deliver lower numbers over the life of the project. To witness contractors testing and to coordinate the use of test sheets, test routines and policy applied. Ensure that all settings applied to relays are confirmed back into our database before energisation. All as built records are completed by contractors and employees to ensure records of work are maintained. Nature and Scope Commissioning and the associated quality assurance occur throughout the process of delivering the network capital programme. From the early broad design review to detailed design checks at the later stages. Equipment is checked, tested, safely energised and records updated as part of the process. The role is one of teamwork with many other specialists and colleagues. Commissioning equipment requires communication and understanding with technical staff Contractors, Suppliers, and Customers and internally with designers and project managers. Technical problems that occur on site are normally handled locally where you will find a way to achieve the end often without reference to higher authority. Applying precedents, you will make decisions about a way forward. Often there is no right answer. For this reason, communication must be unambiguous. Risk is often reduced by an ability to understand and rationalise conflicting points of view to reach an optimum solution. Work is normally on sites with varying degrees of accommodation. The majority of the work is site-based including outdoor and indoor construction areas and site-based office locations. Work often takes place outside normal hours to lower the risk of customer interruptions whilst new plant is commissioned and tested. The planning process towards this can be very long term. There will be limited technical guidance provided and you may have to request help. General remote managerial supervision is provided. You will contribute to the development of commissioning testing. Outline rules and policies exist to guide staff. New developments are being incorporated into designs all the time resulting in your learning. Commissioning engineers are often required to provide expertise to operational staff when faults or failures affect customers' supplies. The workload tends to be peaked towards the summer and early winter months and as a result of network outage risk, customer requirements and the demands of the programme require flexible working times. You will have to work outside normal hours. You will be a major influence on prioritisation and planning of work. Decisions on testing and energisation lay with you. You will normally be the technical authority on site for solving problems, faults, failures.