Customer Experience Officer (IT) East Sussex County Council Agency: Adecco Recruitment Pay Rate: 17.13 per hour PAYE or 22.19 per hour Umbrella Location: East Sussex with some travel to Brighton & Surrey Contract: Temporary About the Role Adecco are delighted to be recruiting on behalf of East Sussex County Council for a Customer Experience Officer to join the IT & Digital Customer and Partnerships team. In this customer-focused role, you will provide application and service support for Management Information Systems used by schools and other supported customers, ensuring a high-quality experience from initial contact through to resolution. This is an excellent opportunity for an experienced customer service or IT support professional who enjoys solving problems, managing customer expectations, and delivering exceptional service in a fast-paced environment. Key Responsibilities Provide first-line support for customers via telephone, email and service management tools. Log, investigate and resolve incidents and service requests wherever possible. Escalate complex issues to internal teams or third-party providers as required. Deliver clear and professional advice to customers regarding software and systems. Monitor and track support requests to ensure timely resolution. Build strong working relationships with customers, colleagues and external stakeholders. Assist in producing reports, statistics and service information. Identify opportunities to improve systems, processes and customer experiences. About You We are looking for someone who has: Previous experience in a customer service, helpdesk, service desk or IT support environment. Excellent communication skills with the ability to explain technical information to non-technical users. Strong problem-solving and analytical abilities. Experience using Microsoft Office and database management systems. Good organisational skills with the ability to prioritise competing demands. A customer-first approach and the ability to remain calm under pressure. Knowledge of ICT systems and management information systems. An understanding of IT Service Management principles, with ITIL knowledge or qualifications being advantageous. Essential Requirements Educated to A-Level, HNC level or equivalent experience. Satisfactory DBS clearance. Strong understanding of customer service delivery. Ability to work independently and use initiative. Willingness to travel occasionally across the Orbis partnership area when required. What You'll Be Doing You will act as one of the primary points of contact for customers, helping to resolve technical issues, supporting business-critical systems and ensuring excellent service delivery. The role involves working closely with internal support teams and customers to coordinate solutions and maintain high service standards. You may also assist with supervising junior colleagues or deputising for senior team members when required. Apply Now If you're passionate about customer service, technology and helping people solve problems, we'd love to hear from you. Apply today through Adecco to be considered for this exciting opportunity with East Sussex County Council. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 14, 2026
Seasonal
Customer Experience Officer (IT) East Sussex County Council Agency: Adecco Recruitment Pay Rate: 17.13 per hour PAYE or 22.19 per hour Umbrella Location: East Sussex with some travel to Brighton & Surrey Contract: Temporary About the Role Adecco are delighted to be recruiting on behalf of East Sussex County Council for a Customer Experience Officer to join the IT & Digital Customer and Partnerships team. In this customer-focused role, you will provide application and service support for Management Information Systems used by schools and other supported customers, ensuring a high-quality experience from initial contact through to resolution. This is an excellent opportunity for an experienced customer service or IT support professional who enjoys solving problems, managing customer expectations, and delivering exceptional service in a fast-paced environment. Key Responsibilities Provide first-line support for customers via telephone, email and service management tools. Log, investigate and resolve incidents and service requests wherever possible. Escalate complex issues to internal teams or third-party providers as required. Deliver clear and professional advice to customers regarding software and systems. Monitor and track support requests to ensure timely resolution. Build strong working relationships with customers, colleagues and external stakeholders. Assist in producing reports, statistics and service information. Identify opportunities to improve systems, processes and customer experiences. About You We are looking for someone who has: Previous experience in a customer service, helpdesk, service desk or IT support environment. Excellent communication skills with the ability to explain technical information to non-technical users. Strong problem-solving and analytical abilities. Experience using Microsoft Office and database management systems. Good organisational skills with the ability to prioritise competing demands. A customer-first approach and the ability to remain calm under pressure. Knowledge of ICT systems and management information systems. An understanding of IT Service Management principles, with ITIL knowledge or qualifications being advantageous. Essential Requirements Educated to A-Level, HNC level or equivalent experience. Satisfactory DBS clearance. Strong understanding of customer service delivery. Ability to work independently and use initiative. Willingness to travel occasionally across the Orbis partnership area when required. What You'll Be Doing You will act as one of the primary points of contact for customers, helping to resolve technical issues, supporting business-critical systems and ensuring excellent service delivery. The role involves working closely with internal support teams and customers to coordinate solutions and maintain high service standards. You may also assist with supervising junior colleagues or deputising for senior team members when required. Apply Now If you're passionate about customer service, technology and helping people solve problems, we'd love to hear from you. Apply today through Adecco to be considered for this exciting opportunity with East Sussex County Council. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
I am recruiting on behalf of my client, an established technology business that delivers specialist software and communication solutions to customers across the UK. They now have an immediate requirement for a Systems Support Engineer to join their technical team based in Brentford. This is a hybrid role, initially office based while you complete your training before moving to a hybrid pattern of two days in the office and three days working from home. Working as part of a small, supportive team, you will maintain and support business critical software applications and communication systems, ensuring customers receive a high level of technical support and service. This is an excellent opportunity for someone with an IT, networking or telecommunications background who enjoys fault finding, solving technical problems and working with innovative technologies. Systems Support Engineer Responsibilities: Maintain, support and monitor business critical software applications and communication systems. Provide technical support to customers and internal teams. Investigate, diagnose and resolve technical faults. Manage and prioritise support requests using the company's helpdesk system. Carry out routine system health checks and preventative maintenance. Assist with the installation, configuration and commissioning of new systems. Work closely with other technical teams to resolve customer issues. Support demonstrations of new products and solutions when required. Participate in an on call rota and provide out of hours support when required. Systems Support Engineer Requirements: Experience within IT, Networking or Telecommunications support. Understanding of TCP/IP networking. Knowledge of Windows and Linux operating systems. Ability to investigate faults and troubleshoot technical issues. Excellent customer service and communication skills. Ability to learn new technologies quickly. Full UK driving licence. Systems Support Engineer Benefits: Negotiable salary. Car Allowance. On call allowance, overtime paid for call outs. Hybrid working following successful completion of training. Monday to Friday, 9am to 5pm. Company pension. Mobile phone and laptop. Life assurance, employee assistance programme, voluntary salary sacrifice benefits including critical illness and dental cover. Long term career development within a growing specialist business. NOTE: This role would suit candidates from an IT Support, Systems Support, Network Support, Infrastructure Support or Telecommunications background. Applications are welcomed from both civilian candidates and ex military personnel, including Royal Signals, RAF ICT, Royal Navy CIS and others with experience supporting IT, networking or communication systems.
Aug 14, 2026
Full time
I am recruiting on behalf of my client, an established technology business that delivers specialist software and communication solutions to customers across the UK. They now have an immediate requirement for a Systems Support Engineer to join their technical team based in Brentford. This is a hybrid role, initially office based while you complete your training before moving to a hybrid pattern of two days in the office and three days working from home. Working as part of a small, supportive team, you will maintain and support business critical software applications and communication systems, ensuring customers receive a high level of technical support and service. This is an excellent opportunity for someone with an IT, networking or telecommunications background who enjoys fault finding, solving technical problems and working with innovative technologies. Systems Support Engineer Responsibilities: Maintain, support and monitor business critical software applications and communication systems. Provide technical support to customers and internal teams. Investigate, diagnose and resolve technical faults. Manage and prioritise support requests using the company's helpdesk system. Carry out routine system health checks and preventative maintenance. Assist with the installation, configuration and commissioning of new systems. Work closely with other technical teams to resolve customer issues. Support demonstrations of new products and solutions when required. Participate in an on call rota and provide out of hours support when required. Systems Support Engineer Requirements: Experience within IT, Networking or Telecommunications support. Understanding of TCP/IP networking. Knowledge of Windows and Linux operating systems. Ability to investigate faults and troubleshoot technical issues. Excellent customer service and communication skills. Ability to learn new technologies quickly. Full UK driving licence. Systems Support Engineer Benefits: Negotiable salary. Car Allowance. On call allowance, overtime paid for call outs. Hybrid working following successful completion of training. Monday to Friday, 9am to 5pm. Company pension. Mobile phone and laptop. Life assurance, employee assistance programme, voluntary salary sacrifice benefits including critical illness and dental cover. Long term career development within a growing specialist business. NOTE: This role would suit candidates from an IT Support, Systems Support, Network Support, Infrastructure Support or Telecommunications background. Applications are welcomed from both civilian candidates and ex military personnel, including Royal Signals, RAF ICT, Royal Navy CIS and others with experience supporting IT, networking or communication systems.
Infrastructure & Systems Engineer My client is looking for an enthusiastic and proactive I nfrastructure & Systems Engineer to join their growing IT team. This is an excellent opportunity for someone who enjoys a varied role, combining hands-on IT support with infrastructure administration in a fast-paced, technology-driven environment. Working as part of a collaborative IT function, you'll play a key role in ensuring the business's IT systems, networks and end-user services remain secure, reliable and highly available. The Role This is a broad technical position where you'll provide first and second-line support whilst taking ownership of core IT infrastructure and day-to-day operational activities. You'll be the go-to person for resolving technical issues, supporting colleagues across the business and helping improve the efficiency, reliability and security of the IT environment. You'll also have the opportunity to contribute to infrastructure improvements, documentation and automation as the organisation continues to grow. Key Responsibilities Provide first and second-line IT support to users across the business. Manage, prioritise and resolve IT support tickets, escalating where appropriate. Configure and deploy laptops, desktops and mobile devices for new starters. Manage onboarding and offboarding processes, including user accounts and permissions. Maintain and support core IT infrastructure, including servers, networking equipment and office technology. Administer user accounts across Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory and Google Workspace. Monitor and troubleshoot networking issues including VPN connectivity, TCP/IP, DNS, DHCP and VLANs. Maintain IT asset registers, hardware inventory and documentation. Support backups, security updates and system maintenance. Help improve IT processes, documentation and day-to-day operational efficiency. About You You'll be a hands-on IT professional with strong troubleshooting skills and a customer-focused approach. You'll enjoy working closely with users while also developing your infrastructure knowledge and contributing to technical improvement projects. Skills & Experience Previous experience in an IT Support or IT Infrastructure Support role. Experience supporting Microsoft 365, Microsoft Entra ID (Azure AD) and Active Directory. Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and VLANs. Experience supporting Windows desktop environments and business IT infrastructure. Strong problem-solving skills with excellent communication and customer service. Ability to prioritise workloads and manage multiple support requests. Experience using IT helpdesk or ticketing systems. Desirable Skills Google Workspace administration. VMware. Veeam Backup & Replication. PowerShell scripting. Linux administration (Ubuntu, Rocky Linux or similar). Dell PowerEdge server hardware. IT asset management and documentation. Security best practices and backup management. What's on Offer This is an exciting opportunity to join an innovative organisation where technology plays a critical role in business success. You'll gain exposure to modern infrastructure technologies, work alongside experienced technical professionals and have the opportunity to develop your skills in a supportive and collaborative environment. If you're an Infrastructure & Systems Engineer looking for a varied role where you can make a real impact while continuing to develop your technical expertise, we'd love to hear from you. Infrastructure & Systems Engineer
Aug 14, 2026
Full time
Infrastructure & Systems Engineer My client is looking for an enthusiastic and proactive I nfrastructure & Systems Engineer to join their growing IT team. This is an excellent opportunity for someone who enjoys a varied role, combining hands-on IT support with infrastructure administration in a fast-paced, technology-driven environment. Working as part of a collaborative IT function, you'll play a key role in ensuring the business's IT systems, networks and end-user services remain secure, reliable and highly available. The Role This is a broad technical position where you'll provide first and second-line support whilst taking ownership of core IT infrastructure and day-to-day operational activities. You'll be the go-to person for resolving technical issues, supporting colleagues across the business and helping improve the efficiency, reliability and security of the IT environment. You'll also have the opportunity to contribute to infrastructure improvements, documentation and automation as the organisation continues to grow. Key Responsibilities Provide first and second-line IT support to users across the business. Manage, prioritise and resolve IT support tickets, escalating where appropriate. Configure and deploy laptops, desktops and mobile devices for new starters. Manage onboarding and offboarding processes, including user accounts and permissions. Maintain and support core IT infrastructure, including servers, networking equipment and office technology. Administer user accounts across Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory and Google Workspace. Monitor and troubleshoot networking issues including VPN connectivity, TCP/IP, DNS, DHCP and VLANs. Maintain IT asset registers, hardware inventory and documentation. Support backups, security updates and system maintenance. Help improve IT processes, documentation and day-to-day operational efficiency. About You You'll be a hands-on IT professional with strong troubleshooting skills and a customer-focused approach. You'll enjoy working closely with users while also developing your infrastructure knowledge and contributing to technical improvement projects. Skills & Experience Previous experience in an IT Support or IT Infrastructure Support role. Experience supporting Microsoft 365, Microsoft Entra ID (Azure AD) and Active Directory. Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and VLANs. Experience supporting Windows desktop environments and business IT infrastructure. Strong problem-solving skills with excellent communication and customer service. Ability to prioritise workloads and manage multiple support requests. Experience using IT helpdesk or ticketing systems. Desirable Skills Google Workspace administration. VMware. Veeam Backup & Replication. PowerShell scripting. Linux administration (Ubuntu, Rocky Linux or similar). Dell PowerEdge server hardware. IT asset management and documentation. Security best practices and backup management. What's on Offer This is an exciting opportunity to join an innovative organisation where technology plays a critical role in business success. You'll gain exposure to modern infrastructure technologies, work alongside experienced technical professionals and have the opportunity to develop your skills in a supportive and collaborative environment. If you're an Infrastructure & Systems Engineer looking for a varied role where you can make a real impact while continuing to develop your technical expertise, we'd love to hear from you. Infrastructure & Systems Engineer
Join Our Client South Gloucestershire Council's Team as an ICT Helpdesk Technician! Are you passionate about technology and eager to make a difference in the public services sector? Do you thrive in a dynamic environment where you can support and empower others? If so, we have an exciting opportunity for you! Position: ICT Helpdesk Technician Location: Yate Contract Type: Temporary Working Pattern: Full Time Hourly Rate: 16.62 As an ICT Helpdesk Technician, you will play a crucial role in providing technical support to their education customers. This is a customer-facing position where your ability to deliver excellent service will shine! You will be working in a fast-paced environment, adapting to the rapid changes in ICT administration and curriculum settings. What You'll Do: Provide first-line remote support via telephone and remote tools, following established processes. Handle service desk inquiries with professionalism and efficiency. Conduct site visits when necessary to resolve technical issues. Utilise your knowledge of Windows operating systems, M365 products, and relevant software applications to assist users effectively. Collaborate with team members to deliver outstanding service and support. Prioritise workloads to meet peak demands and ensure timely resolutions. What We're Looking For: Experience in a busy service desk environment. Familiarity with Connectwise Manage is desirable. Proficient in using remote support tools to troubleshoot and resolve issues. Strong understanding of IT and numeracy skills to accurately update service desk software. Excellent interpersonal and communication skills to engage effectively with customers. Ability to set up, adjust, and maintain technical equipment as required. Why Join Us? Be part of a vibrant team dedicated to supporting education and enhancing the learning experience. Enjoy a competitive hourly rate and the opportunity to grow your skills in a supportive environment. Work in Yate, a location with easy access and a friendly community atmosphere. This is your chance to shine in a role that's not just a job but a pathway to making a meaningful impact. Join us in empowering the next generation through technology! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 14, 2026
Seasonal
Join Our Client South Gloucestershire Council's Team as an ICT Helpdesk Technician! Are you passionate about technology and eager to make a difference in the public services sector? Do you thrive in a dynamic environment where you can support and empower others? If so, we have an exciting opportunity for you! Position: ICT Helpdesk Technician Location: Yate Contract Type: Temporary Working Pattern: Full Time Hourly Rate: 16.62 As an ICT Helpdesk Technician, you will play a crucial role in providing technical support to their education customers. This is a customer-facing position where your ability to deliver excellent service will shine! You will be working in a fast-paced environment, adapting to the rapid changes in ICT administration and curriculum settings. What You'll Do: Provide first-line remote support via telephone and remote tools, following established processes. Handle service desk inquiries with professionalism and efficiency. Conduct site visits when necessary to resolve technical issues. Utilise your knowledge of Windows operating systems, M365 products, and relevant software applications to assist users effectively. Collaborate with team members to deliver outstanding service and support. Prioritise workloads to meet peak demands and ensure timely resolutions. What We're Looking For: Experience in a busy service desk environment. Familiarity with Connectwise Manage is desirable. Proficient in using remote support tools to troubleshoot and resolve issues. Strong understanding of IT and numeracy skills to accurately update service desk software. Excellent interpersonal and communication skills to engage effectively with customers. Ability to set up, adjust, and maintain technical equipment as required. Why Join Us? Be part of a vibrant team dedicated to supporting education and enhancing the learning experience. Enjoy a competitive hourly rate and the opportunity to grow your skills in a supportive environment. Work in Yate, a location with easy access and a friendly community atmosphere. This is your chance to shine in a role that's not just a job but a pathway to making a meaningful impact. Join us in empowering the next generation through technology! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
IT Engineer Sheffield (Full-Time, Onsite) 28,000- 29,000 + Excellent Career Progression Not every IT role is about sitting on a helpdesk all day. If you're the person who enjoys getting involved in everything, from Microsoft 365 and networking to automation, infrastructure and security, and you're looking for a business that will invest in your development, this could be the opportunity you've been waiting for. We're looking for an IT Engineer to join a close-knit technology team supporting around 150 users across the business. You'll be exposed to a huge variety of technologies while taking ownership of technical issues, supporting projects and working alongside experienced infrastructure professionals. This role would suit you if you've gained experience in an IT support environment perhaps within an internal IT team, an MSP, education or another hands-on technical role. This is a company that genuinely develops its people. Several members of the IT team started in junior positions before progressing into Infrastructure, 3rd Line and specialist technical roles. You'll work alongside experienced engineers who enjoy mentoring, giving you the opportunity to continually develop your technical skills while gaining exposure to infrastructure, security, cloud technologies and automation. If you're ambitious and want somewhere you can build a long-term career rather than just your next job, this is an excellent opportunity. We need your experience supporting infrastructure and security projects , w orking with Development teams and g etting involved in projects rather than simply closing tickets. If you're curious, enjoy solving problems and spend time developing your technical skills outside of work, we'd love to hear from you. Technology you'll work with Microsoft 365 Azure / Entra ID Intune Microsoft Defender SharePoint Online PowerShell SQL Jira & Confluence Cisco Meraki Cloud Infrastructure Benefits Clear internal progression Exposure to modern Microsoft cloud technologies Broad technical role with project work Training and mentoring from experienced engineers Supportive, close-knit IT team Opportunity to develop into Infrastructure, Security or specialist technical roles Regular salary reviews If you're looking for an employer that values potential as much as experience and offers genuine career development, please apply now! Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Aug 14, 2026
Full time
IT Engineer Sheffield (Full-Time, Onsite) 28,000- 29,000 + Excellent Career Progression Not every IT role is about sitting on a helpdesk all day. If you're the person who enjoys getting involved in everything, from Microsoft 365 and networking to automation, infrastructure and security, and you're looking for a business that will invest in your development, this could be the opportunity you've been waiting for. We're looking for an IT Engineer to join a close-knit technology team supporting around 150 users across the business. You'll be exposed to a huge variety of technologies while taking ownership of technical issues, supporting projects and working alongside experienced infrastructure professionals. This role would suit you if you've gained experience in an IT support environment perhaps within an internal IT team, an MSP, education or another hands-on technical role. This is a company that genuinely develops its people. Several members of the IT team started in junior positions before progressing into Infrastructure, 3rd Line and specialist technical roles. You'll work alongside experienced engineers who enjoy mentoring, giving you the opportunity to continually develop your technical skills while gaining exposure to infrastructure, security, cloud technologies and automation. If you're ambitious and want somewhere you can build a long-term career rather than just your next job, this is an excellent opportunity. We need your experience supporting infrastructure and security projects , w orking with Development teams and g etting involved in projects rather than simply closing tickets. If you're curious, enjoy solving problems and spend time developing your technical skills outside of work, we'd love to hear from you. Technology you'll work with Microsoft 365 Azure / Entra ID Intune Microsoft Defender SharePoint Online PowerShell SQL Jira & Confluence Cisco Meraki Cloud Infrastructure Benefits Clear internal progression Exposure to modern Microsoft cloud technologies Broad technical role with project work Training and mentoring from experienced engineers Supportive, close-knit IT team Opportunity to develop into Infrastructure, Security or specialist technical roles Regular salary reviews If you're looking for an employer that values potential as much as experience and offers genuine career development, please apply now! Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Are you an experienced IT Support professional looking to take the next step in your career? Our client, a well-established and growing Managed IT Services provider, is seeking a Helpdesk Infrastructure Engineer to join their friendly and highly skilled technical team. This is an exciting opportunity to work across a diverse customer base, supporting a wide range of technologies while developing your expertise in cloud infrastructure, networking, Microsoft technologies and virtualisation. As a Helpdesk Infrastructure Engineer, you'll provide remote technical support to business customers, resolving infrastructure and network issues via telephone, email and remote access tools. You'll play a key role in delivering exceptional customer service while ensuring systems remain secure, reliable and performing at their best. Responsibilities Providing 2nd/3rd line technical support to customers. Diagnosing and resolving infrastructure, server and networking issues. Supporting Microsoft 365, Azure and Windows Server environments. Building, configuring and maintaining LANs, servers and private cloud infrastructure. Installing and configuring firewalls, switches, servers, storage devices, desktops and laptops. Creating and maintaining technical documentation for customer environments. Accurately recording incidents, changes and resolutions. Occasionally travelling to customer sites to carry out onsite support and installations. About You At least three years' experience gained in an IT support role A full driving licence and access to your own vehicle Excellent problem-solving skills and attention to detail. Strong communication skills, both verbal and written. Ability to work independently as well as part of a team Solid experience of installing and configuring firewalls, network switches, desktop computers, laptops, server hardware and storage devices A good working knowledge of IP networking, Remote Desktop Services, Azure, Virtual Desktop, Windows Server, Active Directory, Group Policy, DNS, DHCP, VPN, and IIS. Good Understanding of Microsoft 365 Experience with Microsoft Azure, Intune, Defender You must have good communication skills along with good troubleshooting skills with a proactive and customer-focused approach. Desirable Skills MS technical certification, such as AZ-900, AZ-104 or something similar. Hyper-V or Other Hypervisor experience. Experience supporting handhelds Experience working with Mac, iOS, Android and Linux. Benefits Salary up to 40,000 DOE 25 days holiday plus 1 additional day per year after 3 years' service Pension WFH available for up to two days a week after probation Full Private Medical Plan Cash Plan Performance Bonus Scheme Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Aug 14, 2026
Full time
Are you an experienced IT Support professional looking to take the next step in your career? Our client, a well-established and growing Managed IT Services provider, is seeking a Helpdesk Infrastructure Engineer to join their friendly and highly skilled technical team. This is an exciting opportunity to work across a diverse customer base, supporting a wide range of technologies while developing your expertise in cloud infrastructure, networking, Microsoft technologies and virtualisation. As a Helpdesk Infrastructure Engineer, you'll provide remote technical support to business customers, resolving infrastructure and network issues via telephone, email and remote access tools. You'll play a key role in delivering exceptional customer service while ensuring systems remain secure, reliable and performing at their best. Responsibilities Providing 2nd/3rd line technical support to customers. Diagnosing and resolving infrastructure, server and networking issues. Supporting Microsoft 365, Azure and Windows Server environments. Building, configuring and maintaining LANs, servers and private cloud infrastructure. Installing and configuring firewalls, switches, servers, storage devices, desktops and laptops. Creating and maintaining technical documentation for customer environments. Accurately recording incidents, changes and resolutions. Occasionally travelling to customer sites to carry out onsite support and installations. About You At least three years' experience gained in an IT support role A full driving licence and access to your own vehicle Excellent problem-solving skills and attention to detail. Strong communication skills, both verbal and written. Ability to work independently as well as part of a team Solid experience of installing and configuring firewalls, network switches, desktop computers, laptops, server hardware and storage devices A good working knowledge of IP networking, Remote Desktop Services, Azure, Virtual Desktop, Windows Server, Active Directory, Group Policy, DNS, DHCP, VPN, and IIS. Good Understanding of Microsoft 365 Experience with Microsoft Azure, Intune, Defender You must have good communication skills along with good troubleshooting skills with a proactive and customer-focused approach. Desirable Skills MS technical certification, such as AZ-900, AZ-104 or something similar. Hyper-V or Other Hypervisor experience. Experience supporting handhelds Experience working with Mac, iOS, Android and Linux. Benefits Salary up to 40,000 DOE 25 days holiday plus 1 additional day per year after 3 years' service Pension WFH available for up to two days a week after probation Full Private Medical Plan Cash Plan Performance Bonus Scheme Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
IT Support Technician Job Purpose To provide professional, customer-focused IT support across UK Management College by maintaining reliable IT services, supporting end users, administering cloud technologies, and contributing to operational and strategic IT initiatives across multiple campuses. Key Responsibilities Provide high-quality technical support for hardware, software, cloud services and IT infrastructure across all UKMC campuses. Administer and support Microsoft 365 and related cloud collaboration technologies, including user account management, licensing, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID and related services. Support endpoint management, device configuration, application deployment and security compliance using Microsoft Intune, Microsoft Defender and related enterprise solutions. Support Student Information Systems (SIS), enterprise applications, cloud services and other business-critical systems. Configure, deploy, maintain and troubleshoot desktops, laptops, mobile devices, printers, scanners, AV equipment, meeting room technology and associated peripherals. Assist in maintaining network infrastructure, including wired and wireless connectivity, internet services, switches, wireless access points, VPN connectivity and related network services. Support VoIP, unified communications and collaboration technologies. Support user onboarding, offboarding, account lifecycle management and identity administration. Manage the IT asset lifecycle, including procurement support, device deployment, inventory management, maintenance and secure disposal. Record, manage and resolve incidents, service requests and assigned project activities through the College's IT service management platform, maintaining accurate updates and effective communication throughout the lifecycle of each request. Participate in IT infrastructure, cloud, cybersecurity and digital transformation projects, supporting continuous service improvement across the College. Create and maintain accurate IT documentation, technical procedures, asset records and knowledge base articles. Liaise with third-party suppliers and service providers where required to support operational activities and project delivery. Ensure compliance with College IT security, cybersecurity, data protection and information governance policies. Provide occasional support outside normal working hours where operationally required. Undertake any other reasonable duties commensurate with the level of the role as requested by the IT Manager. Essential Skills & Experience Experience supporting enterprise IT environments, preferably within a multi-site organisation. Good working knowledge of Microsoft 365 technologies, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive and Microsoft Entra ID. Experience with endpoint management and enterprise security technologies, including Microsoft Intune, Microsoft Defender or equivalent solutions. Good working knowledge of end-user devices (desktops, laptops, tablets, mobile), operating systems (Windows, macOS, mobile OS), cloud-based applications and networks Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPN connectivity, wired and wireless networking. Experience supporting enterprise applications, cloud services and business-critical systems. Experience using IT Service Management (ITSM) or helpdesk platforms to manage incidents and service requests. Strong troubleshooting, analytical and problem-solving skills with the ability to prioritise and manage multiple tasks effectively. Excellent customer service, communication and interpersonal skills, with the ability to support both technical and non-technical users. Ability to work independently and collaboratively within a multi-campus environment. Desirable Skills Microsoft certifications such as MS-900 or AZ-900 . ITIL Foundation certification or equivalent. Knowledge of PowerShell or basic automation scripting. Experience supporting higher education or multi-site organisations. Personal Attributes Professional, customer-focused and approachable. Strong sense of ownership, accountability and attention to detail. Excellent communication and teamwork skills. Flexible, adaptable and able to work under pressure. Committed to continuous learning and professional development. Additional Requirements Willingness to travel between UKMC campuses when required. Flexibility to provide occasional evening or weekend support where operationally required. Full UK driving licence (desirable).
Aug 14, 2026
Full time
IT Support Technician Job Purpose To provide professional, customer-focused IT support across UK Management College by maintaining reliable IT services, supporting end users, administering cloud technologies, and contributing to operational and strategic IT initiatives across multiple campuses. Key Responsibilities Provide high-quality technical support for hardware, software, cloud services and IT infrastructure across all UKMC campuses. Administer and support Microsoft 365 and related cloud collaboration technologies, including user account management, licensing, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID and related services. Support endpoint management, device configuration, application deployment and security compliance using Microsoft Intune, Microsoft Defender and related enterprise solutions. Support Student Information Systems (SIS), enterprise applications, cloud services and other business-critical systems. Configure, deploy, maintain and troubleshoot desktops, laptops, mobile devices, printers, scanners, AV equipment, meeting room technology and associated peripherals. Assist in maintaining network infrastructure, including wired and wireless connectivity, internet services, switches, wireless access points, VPN connectivity and related network services. Support VoIP, unified communications and collaboration technologies. Support user onboarding, offboarding, account lifecycle management and identity administration. Manage the IT asset lifecycle, including procurement support, device deployment, inventory management, maintenance and secure disposal. Record, manage and resolve incidents, service requests and assigned project activities through the College's IT service management platform, maintaining accurate updates and effective communication throughout the lifecycle of each request. Participate in IT infrastructure, cloud, cybersecurity and digital transformation projects, supporting continuous service improvement across the College. Create and maintain accurate IT documentation, technical procedures, asset records and knowledge base articles. Liaise with third-party suppliers and service providers where required to support operational activities and project delivery. Ensure compliance with College IT security, cybersecurity, data protection and information governance policies. Provide occasional support outside normal working hours where operationally required. Undertake any other reasonable duties commensurate with the level of the role as requested by the IT Manager. Essential Skills & Experience Experience supporting enterprise IT environments, preferably within a multi-site organisation. Good working knowledge of Microsoft 365 technologies, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive and Microsoft Entra ID. Experience with endpoint management and enterprise security technologies, including Microsoft Intune, Microsoft Defender or equivalent solutions. Good working knowledge of end-user devices (desktops, laptops, tablets, mobile), operating systems (Windows, macOS, mobile OS), cloud-based applications and networks Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPN connectivity, wired and wireless networking. Experience supporting enterprise applications, cloud services and business-critical systems. Experience using IT Service Management (ITSM) or helpdesk platforms to manage incidents and service requests. Strong troubleshooting, analytical and problem-solving skills with the ability to prioritise and manage multiple tasks effectively. Excellent customer service, communication and interpersonal skills, with the ability to support both technical and non-technical users. Ability to work independently and collaboratively within a multi-campus environment. Desirable Skills Microsoft certifications such as MS-900 or AZ-900 . ITIL Foundation certification or equivalent. Knowledge of PowerShell or basic automation scripting. Experience supporting higher education or multi-site organisations. Personal Attributes Professional, customer-focused and approachable. Strong sense of ownership, accountability and attention to detail. Excellent communication and teamwork skills. Flexible, adaptable and able to work under pressure. Committed to continuous learning and professional development. Additional Requirements Willingness to travel between UKMC campuses when required. Flexibility to provide occasional evening or weekend support where operationally required. Full UK driving licence (desirable).
Field Support Engineer - On-Site IT Refresh Project Location: Edinburgh - Onsite 6 Months Inside IR35 150 to 200 a day Active SC Clearance Required A top tier firm is looking for a reliable Field Support Engineer to join their team on a contract basis. In this role, you will play a crucial part in rolling out new workplace technology, upgrading user devices, and delivering high-quality, face-to-face technical assistance. You will split your time between floor-walking, tech bar user support, equipment deployment, and local data center hands-and-eyes assistance. Key Responsibilities Hardware Deployments: Build, configure, and roll out desktop and laptop hardware as part of a site-wide device migration program. User & Technical Support: Provide fast, effective 1st and 2nd line troubleshooting for both operating systems and physical hardware. Infrastructure Assistance: Deliver physical hands-and-eyes support within the local data center environment as needed. Equipment Maintenance: Manage local IT stock, prep devices for deployment, and ensure proper asset handling. Customer Service: Maintain strong SLA performance while communicating clearly with end users to ensure a smooth transition. Essential Skills Prior experience working in IT helpdesk, desktop support, or technician role. Practical experience supporting Windows 10/11 environments and Microsoft 365 administration. Comfortable working with Active Directory, basic network connectivity (LAN/WAN/TCP-IP), and PC hardware diagnostics. Desirable Skills Holds certifications such as CompTIA A+, ITIL Foundation, or Microsoft Fundamentals. Prior experience using ticketing tools like ServiceNow. Familiarity with supporting mobile devices or MDM platforms. Location: Edinburgh - Onsite 6 Months Inside IR to 200 a day Active SC Clearance Required If you are an IT Support Engineer looking for a new challenging role then this could be the perfect opportunity for you. If the above seems of interest to you then please apply directly to the AD or send your cv to (url removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Aug 14, 2026
Contractor
Field Support Engineer - On-Site IT Refresh Project Location: Edinburgh - Onsite 6 Months Inside IR35 150 to 200 a day Active SC Clearance Required A top tier firm is looking for a reliable Field Support Engineer to join their team on a contract basis. In this role, you will play a crucial part in rolling out new workplace technology, upgrading user devices, and delivering high-quality, face-to-face technical assistance. You will split your time between floor-walking, tech bar user support, equipment deployment, and local data center hands-and-eyes assistance. Key Responsibilities Hardware Deployments: Build, configure, and roll out desktop and laptop hardware as part of a site-wide device migration program. User & Technical Support: Provide fast, effective 1st and 2nd line troubleshooting for both operating systems and physical hardware. Infrastructure Assistance: Deliver physical hands-and-eyes support within the local data center environment as needed. Equipment Maintenance: Manage local IT stock, prep devices for deployment, and ensure proper asset handling. Customer Service: Maintain strong SLA performance while communicating clearly with end users to ensure a smooth transition. Essential Skills Prior experience working in IT helpdesk, desktop support, or technician role. Practical experience supporting Windows 10/11 environments and Microsoft 365 administration. Comfortable working with Active Directory, basic network connectivity (LAN/WAN/TCP-IP), and PC hardware diagnostics. Desirable Skills Holds certifications such as CompTIA A+, ITIL Foundation, or Microsoft Fundamentals. Prior experience using ticketing tools like ServiceNow. Familiarity with supporting mobile devices or MDM platforms. Location: Edinburgh - Onsite 6 Months Inside IR to 200 a day Active SC Clearance Required If you are an IT Support Engineer looking for a new challenging role then this could be the perfect opportunity for you. If the above seems of interest to you then please apply directly to the AD or send your cv to (url removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
About the opportunity Netcom Training's government-funded IT Support course is your shortcut to breaking into IT and launching a career in tech. Learn the essentials - hardware, networks, cloud computing, troubleshooting and more - in an interactive online format and earn a globally recognised CompTIA Tech+ certification . Course details Duration: 13 weeks Format: Online, practical workshops Schedule: Mon-Thur 6-9pm Start date: 17th August 2026 Spaces: Limited to 35 learners per cohort What you'll learn Setting up and maintaining secure networks Configuring and integrating desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Potential roles IT Systems Administrator Technical Support Technician Entry Level IT Technician Helpdesk Analyst Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support Eligibility To apply, you must: Live in the West Midlands Be aged 19 or over Earn below the gross annual wage cap of £36,126 (West Midlands) Not currently be undertaking any other government-funded training Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is Cost This is a free government funded course Spaces are limited, so apply today to secure your place on the 17th August cohort.
Aug 14, 2026
Full time
About the opportunity Netcom Training's government-funded IT Support course is your shortcut to breaking into IT and launching a career in tech. Learn the essentials - hardware, networks, cloud computing, troubleshooting and more - in an interactive online format and earn a globally recognised CompTIA Tech+ certification . Course details Duration: 13 weeks Format: Online, practical workshops Schedule: Mon-Thur 6-9pm Start date: 17th August 2026 Spaces: Limited to 35 learners per cohort What you'll learn Setting up and maintaining secure networks Configuring and integrating desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Potential roles IT Systems Administrator Technical Support Technician Entry Level IT Technician Helpdesk Analyst Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support Eligibility To apply, you must: Live in the West Midlands Be aged 19 or over Earn below the gross annual wage cap of £36,126 (West Midlands) Not currently be undertaking any other government-funded training Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is Cost This is a free government funded course Spaces are limited, so apply today to secure your place on the 17th August cohort.
EDBS IT Support Engineer - Barnet - 6 week initial contract We are currently recruiting on behalf of one of our customers for an EDBS IT Support Engineer to assist on an initial 6 week contract based on site in Barnet 5 days a week.We are looking for a reliable and proactive IT Support Engineer to provide day-to-day technical support to staff and students across the school. You will troubleshoot hardware, software and network issues, maintain IT equipment, and help ensure the school's technology systems run smoothly. PLEASE ONLY APPLY IF YOU HAVE A CURRENT EDBS DATED WIHTIN THE LAST 6 months Key Responsibilities Provide 1st and 2nd line IT support to staff and students. Diagnose and resolve hardware, software, network and account issues. Set up and maintain PCs, laptops, tablets, printers and classroom technology. Manage user accounts, permissions and passwords. Support Microsoft 365, Windows and other school IT systems. Assist with network and Wi-Fi troubleshooting. Maintain accurate IT asset and support records. Escalate complex issues to the IT Manager or external suppliers. Support IT projects, upgrades and new technology deployments. Promote good cybersecurity practices and follow school safeguarding policies. R equirements Previous experience in an IT support/helpdesk role. Good knowledge of Windows, Microsoft 365 and basic networking. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to prioritise tasks and work calmly under pressure. Experience working in a school or education environment is desirable. If you are available and interested in this opportunity, please apply for further information. Please note that due to high volumes of applications we are unable to contact every applicant. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Aug 14, 2026
Contractor
EDBS IT Support Engineer - Barnet - 6 week initial contract We are currently recruiting on behalf of one of our customers for an EDBS IT Support Engineer to assist on an initial 6 week contract based on site in Barnet 5 days a week.We are looking for a reliable and proactive IT Support Engineer to provide day-to-day technical support to staff and students across the school. You will troubleshoot hardware, software and network issues, maintain IT equipment, and help ensure the school's technology systems run smoothly. PLEASE ONLY APPLY IF YOU HAVE A CURRENT EDBS DATED WIHTIN THE LAST 6 months Key Responsibilities Provide 1st and 2nd line IT support to staff and students. Diagnose and resolve hardware, software, network and account issues. Set up and maintain PCs, laptops, tablets, printers and classroom technology. Manage user accounts, permissions and passwords. Support Microsoft 365, Windows and other school IT systems. Assist with network and Wi-Fi troubleshooting. Maintain accurate IT asset and support records. Escalate complex issues to the IT Manager or external suppliers. Support IT projects, upgrades and new technology deployments. Promote good cybersecurity practices and follow school safeguarding policies. R equirements Previous experience in an IT support/helpdesk role. Good knowledge of Windows, Microsoft 365 and basic networking. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to prioritise tasks and work calmly under pressure. Experience working in a school or education environment is desirable. If you are available and interested in this opportunity, please apply for further information. Please note that due to high volumes of applications we are unable to contact every applicant. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Junior IT Support Engineer Location: London (On-site) Job Type: Full-Time About the Role Our client is seeking a motivated and enthusiastic Junior IT Support Engineer to join their growing IT team. This is an excellent opportunity for someone looking to develop their career within IT, gaining exposure to a broad range of technologies while supporting users across a fast-paced, international business. Working as part of a collaborative IT team, you'll provide first and second-line support, resolve technical issues, assist with hardware and software deployments, and help ensure users receive a high level of technical support. Key Responsibilities Provide first and second-line IT support to end users. Respond to and resolve IT incidents and service requests within agreed timescales. Install, configure and support desktops, laptops, mobile devices, printers and peripheral equipment. Support Windows 10 and Windows 11 environments. Assist with user account administration and access requests. Provide remote support using remote access tools. Monitor and maintain IT equipment and ensure systems remain reliable. Escalate more complex technical issues to senior engineers where required. Maintain IT asset records and technical documentation. Assist with hardware rollouts, equipment refreshes and IT projects. Follow IT security policies and best practices. Liaise with third-party suppliers and vendors when necessary. Skills & Experience Degree, apprenticeship or relevant qualification in Computer Science, Information Technology or a related discipline is desirable. Previous experience within an IT Support, Service Desk or Helpdesk role would be advantageous. Good knowledge of Windows 10 and Windows 11. Basic Active Directory administration. Experience supporting desktop and laptop hardware. Knowledge of printers and peripheral devices. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and wired/wireless connectivity. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Well organised with the ability to prioritise workload. Able to work both independently and as part of a team. What's on Offer Competitive salary and benefits package. Excellent training and career development opportunities. Exposure to a wide range of technologies. Supportive and collaborative working environment. Long-term career progression within a successful and growing organisation. If you're looking to build your IT career with a company that will invest in your development, we'd love to hear from you. Apply today with your latest CV. Junior IT Support Engineer
Aug 14, 2026
Full time
Junior IT Support Engineer Location: London (On-site) Job Type: Full-Time About the Role Our client is seeking a motivated and enthusiastic Junior IT Support Engineer to join their growing IT team. This is an excellent opportunity for someone looking to develop their career within IT, gaining exposure to a broad range of technologies while supporting users across a fast-paced, international business. Working as part of a collaborative IT team, you'll provide first and second-line support, resolve technical issues, assist with hardware and software deployments, and help ensure users receive a high level of technical support. Key Responsibilities Provide first and second-line IT support to end users. Respond to and resolve IT incidents and service requests within agreed timescales. Install, configure and support desktops, laptops, mobile devices, printers and peripheral equipment. Support Windows 10 and Windows 11 environments. Assist with user account administration and access requests. Provide remote support using remote access tools. Monitor and maintain IT equipment and ensure systems remain reliable. Escalate more complex technical issues to senior engineers where required. Maintain IT asset records and technical documentation. Assist with hardware rollouts, equipment refreshes and IT projects. Follow IT security policies and best practices. Liaise with third-party suppliers and vendors when necessary. Skills & Experience Degree, apprenticeship or relevant qualification in Computer Science, Information Technology or a related discipline is desirable. Previous experience within an IT Support, Service Desk or Helpdesk role would be advantageous. Good knowledge of Windows 10 and Windows 11. Basic Active Directory administration. Experience supporting desktop and laptop hardware. Knowledge of printers and peripheral devices. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and wired/wireless connectivity. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Well organised with the ability to prioritise workload. Able to work both independently and as part of a team. What's on Offer Competitive salary and benefits package. Excellent training and career development opportunities. Exposure to a wide range of technologies. Supportive and collaborative working environment. Long-term career progression within a successful and growing organisation. If you're looking to build your IT career with a company that will invest in your development, we'd love to hear from you. Apply today with your latest CV. Junior IT Support Engineer
Junior Service Desk Analyst London £27,000 - £30,000 PA A well-established and highly regarded IT Managed Service Provider is looking to recruit a Junior Service Desk Analyst to join its friendly and supportive Service Desk team. This is an excellent opportunity for an IT graduate, college leaver with relevant qualifications, or someone with basic IT knowledge or exposure looking to begin a career in IT support. Equally, candidates from a strong customer service background with a genuine passion for technology are encouraged to apply. Working within a close-knit MSP environment, you'll receive hands-on training and mentorship while acting as the first point of contact for customers, helping to log, triage and coordinate IT support requests. This role provides an excellent foundation for progressing into 1st Line Support and beyond. As the first point of contact for customers, you'll play a vital role in delivering an excellent support experience. You'll be responsible for accurately logging incidents and service requests, ensuring tickets contain the right information and are assigned to the appropriate engineers for resolution. You'll also keep customers updated throughout the support process whilst working closely with the wider Service Desk team to ensure service levels are maintained. Responsibilities: Answer incoming telephone calls, emails and support requests in a professional and friendly manner Accurately log incidents and service requests within the service desk ticketing system Gather relevant information from customers to ensure engineers have everything needed to investigate issues Categorise and prioritise tickets in line with Service Level Agreements Assign tickets to the appropriate engineers or technical teams Provide customers with ticket reference numbers and regular progress updates Monitor ticket queues to ensure requests are progressing within agreed timescales Escalate urgent or high-priority incidents where appropriate Maintain accurate ticket documentation and service records Assist with general service desk administration and reporting Requirements: A genuine interest in technology and IT Excellent customer service and communication skills Strong attention to detail and organisational skills The ability to remain calm and organised in a busy environment A positive attitude and willingness to learn Good knowledge of Microsoft Office applications An IT-related degree, college qualification or apprenticeship will be highly beneficial Previous experience in a customer service, helpdesk or service desk environment.
Aug 14, 2026
Full time
Junior Service Desk Analyst London £27,000 - £30,000 PA A well-established and highly regarded IT Managed Service Provider is looking to recruit a Junior Service Desk Analyst to join its friendly and supportive Service Desk team. This is an excellent opportunity for an IT graduate, college leaver with relevant qualifications, or someone with basic IT knowledge or exposure looking to begin a career in IT support. Equally, candidates from a strong customer service background with a genuine passion for technology are encouraged to apply. Working within a close-knit MSP environment, you'll receive hands-on training and mentorship while acting as the first point of contact for customers, helping to log, triage and coordinate IT support requests. This role provides an excellent foundation for progressing into 1st Line Support and beyond. As the first point of contact for customers, you'll play a vital role in delivering an excellent support experience. You'll be responsible for accurately logging incidents and service requests, ensuring tickets contain the right information and are assigned to the appropriate engineers for resolution. You'll also keep customers updated throughout the support process whilst working closely with the wider Service Desk team to ensure service levels are maintained. Responsibilities: Answer incoming telephone calls, emails and support requests in a professional and friendly manner Accurately log incidents and service requests within the service desk ticketing system Gather relevant information from customers to ensure engineers have everything needed to investigate issues Categorise and prioritise tickets in line with Service Level Agreements Assign tickets to the appropriate engineers or technical teams Provide customers with ticket reference numbers and regular progress updates Monitor ticket queues to ensure requests are progressing within agreed timescales Escalate urgent or high-priority incidents where appropriate Maintain accurate ticket documentation and service records Assist with general service desk administration and reporting Requirements: A genuine interest in technology and IT Excellent customer service and communication skills Strong attention to detail and organisational skills The ability to remain calm and organised in a busy environment A positive attitude and willingness to learn Good knowledge of Microsoft Office applications An IT-related degree, college qualification or apprenticeship will be highly beneficial Previous experience in a customer service, helpdesk or service desk environment.
IT Support Technician Location: Lingfield, Surrey Salary: £26,500 to £27,500 Hours: 40 hours per week Holiday: 22 days plus bank holidays MFK Recruitment is proud to be working with a well-established and growing technology business that provides specialist IT services to the education sector. We have recruited 45 IT professionals into this company over the past six years, and 32 are still working there today , which speaks volumes about the culture, progression and support they provide. We are seeking an enthusiastic IT Support Technician to join their onsite education team in Surrey. Working alongside an experienced Senior IT Engineer, you will provide first-line technical support to staff and students while helping to maintain the organisation's IT systems, devices and network. This is an excellent opportunity for someone beginning their IT career or looking to develop their existing support experience. Home projects and self-taught technical knowledge will also be considered. IT Support Technician - Responsibilities: Resolve first-line IT support tickets through the helpdesk Provide friendly technical support to staff and students Install software and upgrade existing applications Test, diagnose and repair laptops, desktops and other IT equipment Assist with the maintenance of the network and wider IT infrastructure Carry out routine maintenance of classroom technology Maintain and manage hardware and peripherals Ensure IT systems and devices are secure and appropriate for student use Escalate more complex technical issues when required Maintain clear and accurate support records IT Support Technician - Requirements: Previous IT experience or evidence of personal IT projects A genuine passion for technology and problem-solving Experience working in a customer-facing role Strong written and verbal communication skills A friendly, patient and approachable manner The confidence to work independently and as part of a team Excellent attention to detail and organisational skills A willingness to learn, train and progress GCSEs in English and Maths An IT qualification such as CompTIA A+, Microsoft MS-900 or equivalent would be beneficial What's on offer: Salary of £26,500 to £27,500 22 days' annual leave plus bank holidays Excellent training and career progression opportunities Support from an experienced technical team Exposure to a broad range of technologies The opportunity to develop within a successful and growing IT business Regular company social events and a welcoming team culture As this position is based within an education environment, the successful candidate will be required to complete an enhanced DBS check and relevant safer recruitment checks.
Aug 14, 2026
Full time
IT Support Technician Location: Lingfield, Surrey Salary: £26,500 to £27,500 Hours: 40 hours per week Holiday: 22 days plus bank holidays MFK Recruitment is proud to be working with a well-established and growing technology business that provides specialist IT services to the education sector. We have recruited 45 IT professionals into this company over the past six years, and 32 are still working there today , which speaks volumes about the culture, progression and support they provide. We are seeking an enthusiastic IT Support Technician to join their onsite education team in Surrey. Working alongside an experienced Senior IT Engineer, you will provide first-line technical support to staff and students while helping to maintain the organisation's IT systems, devices and network. This is an excellent opportunity for someone beginning their IT career or looking to develop their existing support experience. Home projects and self-taught technical knowledge will also be considered. IT Support Technician - Responsibilities: Resolve first-line IT support tickets through the helpdesk Provide friendly technical support to staff and students Install software and upgrade existing applications Test, diagnose and repair laptops, desktops and other IT equipment Assist with the maintenance of the network and wider IT infrastructure Carry out routine maintenance of classroom technology Maintain and manage hardware and peripherals Ensure IT systems and devices are secure and appropriate for student use Escalate more complex technical issues when required Maintain clear and accurate support records IT Support Technician - Requirements: Previous IT experience or evidence of personal IT projects A genuine passion for technology and problem-solving Experience working in a customer-facing role Strong written and verbal communication skills A friendly, patient and approachable manner The confidence to work independently and as part of a team Excellent attention to detail and organisational skills A willingness to learn, train and progress GCSEs in English and Maths An IT qualification such as CompTIA A+, Microsoft MS-900 or equivalent would be beneficial What's on offer: Salary of £26,500 to £27,500 22 days' annual leave plus bank holidays Excellent training and career progression opportunities Support from an experienced technical team Exposure to a broad range of technologies The opportunity to develop within a successful and growing IT business Regular company social events and a welcoming team culture As this position is based within an education environment, the successful candidate will be required to complete an enhanced DBS check and relevant safer recruitment checks.
1st Line Network Support Engineer Location: Central Brighton Paying between £, depending on experience A growing telecommunications provider based in Central Brighton, is seeking a personable and technically-minded 1st Line Network Support Engineer to join their Service Desk team.Supporting customers across a range of network and telephony services, you'll be the first point of contact for technical queries, taking ownership of initial troubleshooting, incident triage and escalation where required. This is an excellent opportunity for someone who enjoys technology, delivering great customer service and building a career within a growing telecoms environment.Working closely with an experienced technical team, you'll gain exposure to networking, infrastructure and telecommunications technologies while developing your technical skillset in a supportive environment. The Role Act as the first point of contact for customer support enquiries via phone, email and ticketing systems Troubleshoot and resolve first-line technical issues, escalating more complex faults when required Accurately log, prioritise and manage support tickets through to resolution Communicate with customers throughout the support process, ensuring a high level of service Support a range of network and telecommunications-related products and services About You Previous experience in a 1st Line Support, Service Desk, Helpdesk or Technical Support role Strong customer service and communication skills A genuine interest in technology, networking and telecommunications. Ability to troubleshoot issues methodically and remain calm under pressure Experience using ticketing or service management systems Any knowledge or experience of networking and telephony technologies would be highly beneficial, including exposure to areas such as TCP/IP, VoIP, SIP, LAN/WAN connectivity or telecommunications services. Location: Central Brighton Salary: £ per annum Working Pattern: Office-based initially, moving to a hybrid model with 2 days working from home
Aug 14, 2026
Full time
1st Line Network Support Engineer Location: Central Brighton Paying between £, depending on experience A growing telecommunications provider based in Central Brighton, is seeking a personable and technically-minded 1st Line Network Support Engineer to join their Service Desk team.Supporting customers across a range of network and telephony services, you'll be the first point of contact for technical queries, taking ownership of initial troubleshooting, incident triage and escalation where required. This is an excellent opportunity for someone who enjoys technology, delivering great customer service and building a career within a growing telecoms environment.Working closely with an experienced technical team, you'll gain exposure to networking, infrastructure and telecommunications technologies while developing your technical skillset in a supportive environment. The Role Act as the first point of contact for customer support enquiries via phone, email and ticketing systems Troubleshoot and resolve first-line technical issues, escalating more complex faults when required Accurately log, prioritise and manage support tickets through to resolution Communicate with customers throughout the support process, ensuring a high level of service Support a range of network and telecommunications-related products and services About You Previous experience in a 1st Line Support, Service Desk, Helpdesk or Technical Support role Strong customer service and communication skills A genuine interest in technology, networking and telecommunications. Ability to troubleshoot issues methodically and remain calm under pressure Experience using ticketing or service management systems Any knowledge or experience of networking and telephony technologies would be highly beneficial, including exposure to areas such as TCP/IP, VoIP, SIP, LAN/WAN connectivity or telecommunications services. Location: Central Brighton Salary: £ per annum Working Pattern: Office-based initially, moving to a hybrid model with 2 days working from home
1st Line Support Analyst Location: Birmingham (Hybrid - 4 days onsite, 1 day remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation on an initial 6-month contract, with a strong possibility of moving into a permanent position for the right individual. You'll be the first point of contact for IT support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact for all IT incidents and service requests via phone, email and ticketing system. Log, categorise and prioritise support tickets in line with agreed SLAs. Troubleshoot hardware, software and connectivity issues. Support Windows 10/11 desktop environments. Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel and OneDrive. Create, modify and manage user accounts within Active Directory and Microsoft Entra ID. Perform password resets, mailbox administration and user provisioning. Support printers, laptops, desktops and mobile devices. Escalate complex issues to the 2nd Line Support team where appropriate. Maintain accurate documentation and update knowledge base articles. Deliver excellent customer service while keeping users informed throughout the support process. Required Skills & Experience Previous experience in a 1st Line Support, IT Service Desk or Helpdesk role. Strong knowledge of Microsoft Windows 10/11. Experience supporting Microsoft 365. Active Directory administration. Microsoft Entra ID / Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. Desirable Skills Microsoft Intune knowledge. Microsoft Autopilot experience. Exchange Online administration. SCCM or endpoint management experience. CompTIA A+, Network+ or Microsoft certifications. Experience working within ITIL environments. What's on Offer Initial 6-month contract with a genuine route into a permanent position. Hybrid working (4 days onsite, 1 day remote). Opportunity to work within a modern Microsoft environment. Training and development opportunities. Collaborative and supportive IT team. Immediate start available.
Aug 14, 2026
Contractor
1st Line Support Analyst Location: Birmingham (Hybrid - 4 days onsite, 1 day remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation on an initial 6-month contract, with a strong possibility of moving into a permanent position for the right individual. You'll be the first point of contact for IT support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact for all IT incidents and service requests via phone, email and ticketing system. Log, categorise and prioritise support tickets in line with agreed SLAs. Troubleshoot hardware, software and connectivity issues. Support Windows 10/11 desktop environments. Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel and OneDrive. Create, modify and manage user accounts within Active Directory and Microsoft Entra ID. Perform password resets, mailbox administration and user provisioning. Support printers, laptops, desktops and mobile devices. Escalate complex issues to the 2nd Line Support team where appropriate. Maintain accurate documentation and update knowledge base articles. Deliver excellent customer service while keeping users informed throughout the support process. Required Skills & Experience Previous experience in a 1st Line Support, IT Service Desk or Helpdesk role. Strong knowledge of Microsoft Windows 10/11. Experience supporting Microsoft 365. Active Directory administration. Microsoft Entra ID / Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. Desirable Skills Microsoft Intune knowledge. Microsoft Autopilot experience. Exchange Online administration. SCCM or endpoint management experience. CompTIA A+, Network+ or Microsoft certifications. Experience working within ITIL environments. What's on Offer Initial 6-month contract with a genuine route into a permanent position. Hybrid working (4 days onsite, 1 day remote). Opportunity to work within a modern Microsoft environment. Training and development opportunities. Collaborative and supportive IT team. Immediate start available.
Business travel - implementation and support executive Required for this expanding company who support a number of TMCs in the UK. They are looking for a SBTC with some knowledge of online booking tools, a implementation support agent or a helpdesk agent both with a TMC background. Homebased, up to 37,500, plus 5% bonus, 23 days holidays etc Business travel - Implementation and support executive duties - Lead the implementation and configuration off online booking tools, Atriis and Cytric -Support the business with first and second line queries once live and deliver a very high level of customer service -Provide virtual and onsite training sessions -Evaluate training needs -Suggest solutions to the TMC where needed regarding client need of an online booking tool Business travel - Implementation and support executive skills required -Ideally a proven record of implementing and supporting online booking tools They will consider a senior business travel consultant who is use to high volume and experience supporting online booking tools -Strong technical knowledge -Excellent communication skills -Confidence in delivering presentations and training Ideally knowledge of either Atriis or Cytic -An excellent problem solver Additional information -Monday to Friday role 9am to 5.30pm =Homebased only -Benefits include a 5% bonus, 23 days holidays, pension and many more If you are interested in the above role please apply online or send your cv to (url removed) quoting DT60839
Aug 14, 2026
Full time
Business travel - implementation and support executive Required for this expanding company who support a number of TMCs in the UK. They are looking for a SBTC with some knowledge of online booking tools, a implementation support agent or a helpdesk agent both with a TMC background. Homebased, up to 37,500, plus 5% bonus, 23 days holidays etc Business travel - Implementation and support executive duties - Lead the implementation and configuration off online booking tools, Atriis and Cytric -Support the business with first and second line queries once live and deliver a very high level of customer service -Provide virtual and onsite training sessions -Evaluate training needs -Suggest solutions to the TMC where needed regarding client need of an online booking tool Business travel - Implementation and support executive skills required -Ideally a proven record of implementing and supporting online booking tools They will consider a senior business travel consultant who is use to high volume and experience supporting online booking tools -Strong technical knowledge -Excellent communication skills -Confidence in delivering presentations and training Ideally knowledge of either Atriis or Cytic -An excellent problem solver Additional information -Monday to Friday role 9am to 5.30pm =Homebased only -Benefits include a 5% bonus, 23 days holidays, pension and many more If you are interested in the above role please apply online or send your cv to (url removed) quoting DT60839
Join Our Client South Gloucestershire Council's Team as an ICT Helpdesk Technician! Are you passionate about technology and eager to make a difference in the public services sector? Do you thrive in a dynamic environment where you can support and empower others? If so, we have an exciting opportunity for you! Position: ICT Helpdesk Technician Location: Yate Contract Type: Temporary Working Pattern: Full Time Hourly Rate: 16.62 As an ICT Helpdesk Technician, you will play a crucial role in providing technical support to their education customers. This is a customer-facing position where your ability to deliver excellent service will shine! You will be working in a fast-paced environment, adapting to the rapid changes in ICT administration and curriculum settings. What You'll Do: Provide first-line remote support via telephone and remote tools, following established processes. Handle service desk inquiries with professionalism and efficiency. Conduct site visits when necessary to resolve technical issues. Utilise your knowledge of Windows operating systems, M365 products, and relevant software applications to assist users effectively. Collaborate with team members to deliver outstanding service and support. Prioritise workloads to meet peak demands and ensure timely resolutions. What We're Looking For: Experience in a busy service desk environment. Familiarity with Connectwise Manage is desirable. Proficient in using remote support tools to troubleshoot and resolve issues. Strong understanding of IT and numeracy skills to accurately update service desk software. Excellent interpersonal and communication skills to engage effectively with customers. Ability to set up, adjust, and maintain technical equipment as required. Why Join Us? Be part of a vibrant team dedicated to supporting education and enhancing the learning experience. Enjoy a competitive hourly rate and the opportunity to grow your skills in a supportive environment. Work in Yate, a location with easy access and a friendly community atmosphere. This is your chance to shine in a role that's not just a job but a pathway to making a meaningful impact. Join us in empowering the next generation through technology! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 14, 2026
Seasonal
Join Our Client South Gloucestershire Council's Team as an ICT Helpdesk Technician! Are you passionate about technology and eager to make a difference in the public services sector? Do you thrive in a dynamic environment where you can support and empower others? If so, we have an exciting opportunity for you! Position: ICT Helpdesk Technician Location: Yate Contract Type: Temporary Working Pattern: Full Time Hourly Rate: 16.62 As an ICT Helpdesk Technician, you will play a crucial role in providing technical support to their education customers. This is a customer-facing position where your ability to deliver excellent service will shine! You will be working in a fast-paced environment, adapting to the rapid changes in ICT administration and curriculum settings. What You'll Do: Provide first-line remote support via telephone and remote tools, following established processes. Handle service desk inquiries with professionalism and efficiency. Conduct site visits when necessary to resolve technical issues. Utilise your knowledge of Windows operating systems, M365 products, and relevant software applications to assist users effectively. Collaborate with team members to deliver outstanding service and support. Prioritise workloads to meet peak demands and ensure timely resolutions. What We're Looking For: Experience in a busy service desk environment. Familiarity with Connectwise Manage is desirable. Proficient in using remote support tools to troubleshoot and resolve issues. Strong understanding of IT and numeracy skills to accurately update service desk software. Excellent interpersonal and communication skills to engage effectively with customers. Ability to set up, adjust, and maintain technical equipment as required. Why Join Us? Be part of a vibrant team dedicated to supporting education and enhancing the learning experience. Enjoy a competitive hourly rate and the opportunity to grow your skills in a supportive environment. Work in Yate, a location with easy access and a friendly community atmosphere. This is your chance to shine in a role that's not just a job but a pathway to making a meaningful impact. Join us in empowering the next generation through technology! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Customer Service Advisor Dinnington £13.23 per hour Monday-Friday Temporary Ongoing Immediate Start Want a customer service role where you're actually helping to keep things running safely? We're looking for a Customer Service Advisor to join a busy team supporting customers and engineers. What's in it for you? £13.23 per hour Monday to Friday - no weekend working Immediate start available Temporary ongoing contract Full-time hours The opportunity to gain experience within the fire and security services sector A varied role where you'll work closely with customers and field-based engineers This isn't your typical customer service role. You'll be at the heart of the operation, helping customers with enquiries, coordinating engineer visits, following up on outstanding issues and making sure problems are dealt with quickly and professionally. If you're organised, confident on the phone and good at keeping calm when things get busy, we'd love to hear from you. What will you be doing? Your day will be varied, with responsibilities including: Handling inbound calls and emails from customers regarding services, appointments, faults and general enquiries Supporting engineers in the field by coordinating visits, passing on information and helping resolve customer issues Booking, rearranging and confirming engineer appointments Dealing with potentially urgent or time-sensitive issues calmly and ensuring they are escalated appropriately Accurately updating customer records, job information and communications on internal systems Chasing outstanding jobs, engineer updates and customer queries to make sure nothing gets missed Handling frustrated customers professionally, listening to their concerns and taking ownership of finding a solution Working closely with engineers, account handlers and internal teams to keep jobs moving Learning the company's products, services, procedures and industry requirements What are we looking for? We're looking for someone who is customer-focused, organised and confident dealing with people. You might already have experience as a: Customer Service Advisor Contact Centre Advisor Helpdesk Advisor Service Coordinator Repairs or Maintenance Coordinator Facilities Coordinator Engineering Administrator Customer Support Advisor Experience in a technical, engineering, facilities, maintenance or field-service environment would be a bonus, but it's not essential. Most importantly, you'll need: Excellent telephone and communication skills A calm and professional approach when dealing with difficult or unhappy customers Strong organisational skills and attention to detail Good IT skills and confidence using multiple systems The ability to prioritise and manage several enquiries at once A proactive, problem-solving attitude The ability to work effectively as part of a busy team Ready for your next opportunity? If you're a confident customer service professional who enjoys solving problems, helping people and keeping things moving, apply today! We'd love to hear from you.
Aug 14, 2026
Seasonal
Customer Service Advisor Dinnington £13.23 per hour Monday-Friday Temporary Ongoing Immediate Start Want a customer service role where you're actually helping to keep things running safely? We're looking for a Customer Service Advisor to join a busy team supporting customers and engineers. What's in it for you? £13.23 per hour Monday to Friday - no weekend working Immediate start available Temporary ongoing contract Full-time hours The opportunity to gain experience within the fire and security services sector A varied role where you'll work closely with customers and field-based engineers This isn't your typical customer service role. You'll be at the heart of the operation, helping customers with enquiries, coordinating engineer visits, following up on outstanding issues and making sure problems are dealt with quickly and professionally. If you're organised, confident on the phone and good at keeping calm when things get busy, we'd love to hear from you. What will you be doing? Your day will be varied, with responsibilities including: Handling inbound calls and emails from customers regarding services, appointments, faults and general enquiries Supporting engineers in the field by coordinating visits, passing on information and helping resolve customer issues Booking, rearranging and confirming engineer appointments Dealing with potentially urgent or time-sensitive issues calmly and ensuring they are escalated appropriately Accurately updating customer records, job information and communications on internal systems Chasing outstanding jobs, engineer updates and customer queries to make sure nothing gets missed Handling frustrated customers professionally, listening to their concerns and taking ownership of finding a solution Working closely with engineers, account handlers and internal teams to keep jobs moving Learning the company's products, services, procedures and industry requirements What are we looking for? We're looking for someone who is customer-focused, organised and confident dealing with people. You might already have experience as a: Customer Service Advisor Contact Centre Advisor Helpdesk Advisor Service Coordinator Repairs or Maintenance Coordinator Facilities Coordinator Engineering Administrator Customer Support Advisor Experience in a technical, engineering, facilities, maintenance or field-service environment would be a bonus, but it's not essential. Most importantly, you'll need: Excellent telephone and communication skills A calm and professional approach when dealing with difficult or unhappy customers Strong organisational skills and attention to detail Good IT skills and confidence using multiple systems The ability to prioritise and manage several enquiries at once A proactive, problem-solving attitude The ability to work effectively as part of a busy team Ready for your next opportunity? If you're a confident customer service professional who enjoys solving problems, helping people and keeping things moving, apply today! We'd love to hear from you.
Position: IT Hardware Engineer - Laptops Location: Crawley - 5 days onsite Salary: 27k Plus Benefits Benefits 25 days' annual leave plus bank holidays (including a 3-day Christmas shutdown) Opportunity to purchase up to 5 additional days' annual leave via salary sacrifice Life assurance (2x salary) Employee benefits and discount platform via Sage Benefits (including EAP, discounted gym, and retail/leisure discounts) Company pension scheme (5% employee contribution with 3% employer contribution) Company sick pay from day one Employee Assistance Programme (EAP) Access to private GP appointments Winter flu vaccine Free parking 50 birthday voucher Funded professional memberships, development and learning opportunities Long service recognition awards Summary: Our client is a leading Education ICT solutions provider. The cumulative expertise of our long-established team spans more than seventy-five years' worth of experience in providing consultancy, infrastructure services, network development and upgrades, and managed support services to educational establishments throughout the UK. By providing over 700,000 hours of support to over 270,000 users per year, They are an established market leader in the technology support sector. They have now launched their Unique Service - working with their partners from Belgium and the Netherlands in delivering laptops to schools across the UK - offering a personalised , full-service education laptop to their students, with a customised school-webshop, a self-service portal, and a full-service model in case of repairs. They are looking for an Engineer to work on site at Their Crawley based Service Centre. Together with your team you will diagnose and repair laptops and help in other areas of the operations department when needed. Key Tasks and Responsibilities: Technical Diagnose incoming laptops for defects and damage and log appropriately. Be able to install a windows operating system. Maintenance of equipment, specialist repairs/modifications upgrades, software/hardware enhancements within own capabilities. Diagnose a hardware problem vs Accidental Damage. Ability to provide "neat" fixing, including cleaning of devices and making sure the device is sealed properly. Training will be provided. Able to check work appropriately and feel empowered to feedback Update tickets with diagnostic results allocate ESD locations to repairs as part of our quality assurance process. Provide a basic level of Technical Support to end users on a 1st Line if needed. Update tickets with relevant Easy4u status in line with relevant repair diagnosis. Customer Service Knowledge of dealing with individuals and resolving issues in a timely manner Ability to communicate well in written English Work with the Service Platform and Helpdesk System to record items and ensure that Customers are informed of your progress with their repair. A strive for quality, rather than quantity Qualifications and Skills: Experience in the IT Field is desirable Experience of repairing/building hardware. A can-do attitude to provide the best service to our customers A self-starter - we are looking for suggestions on how to enhance our service. Ability to work with quality and flexibility to meet customer demands. Benefits: Competitive salary and benefits package. Opportunity to work on diverse and challenging projects. Exposure to a variety of clients. Chance to contribute to the company's success and growth. Death in Service benefit. Company Pension scheme. 25 days annual leave (not including Bank Holidays) increasing with length of service. SAGE Employee benefits. SAGE Employee assistance program. Due to the nature of this role involving visiting education establishments successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by the client. Our Client are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work with us. This post is subject to a range of vetting checks, including a criminal record disclosure. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Aug 14, 2026
Full time
Position: IT Hardware Engineer - Laptops Location: Crawley - 5 days onsite Salary: 27k Plus Benefits Benefits 25 days' annual leave plus bank holidays (including a 3-day Christmas shutdown) Opportunity to purchase up to 5 additional days' annual leave via salary sacrifice Life assurance (2x salary) Employee benefits and discount platform via Sage Benefits (including EAP, discounted gym, and retail/leisure discounts) Company pension scheme (5% employee contribution with 3% employer contribution) Company sick pay from day one Employee Assistance Programme (EAP) Access to private GP appointments Winter flu vaccine Free parking 50 birthday voucher Funded professional memberships, development and learning opportunities Long service recognition awards Summary: Our client is a leading Education ICT solutions provider. The cumulative expertise of our long-established team spans more than seventy-five years' worth of experience in providing consultancy, infrastructure services, network development and upgrades, and managed support services to educational establishments throughout the UK. By providing over 700,000 hours of support to over 270,000 users per year, They are an established market leader in the technology support sector. They have now launched their Unique Service - working with their partners from Belgium and the Netherlands in delivering laptops to schools across the UK - offering a personalised , full-service education laptop to their students, with a customised school-webshop, a self-service portal, and a full-service model in case of repairs. They are looking for an Engineer to work on site at Their Crawley based Service Centre. Together with your team you will diagnose and repair laptops and help in other areas of the operations department when needed. Key Tasks and Responsibilities: Technical Diagnose incoming laptops for defects and damage and log appropriately. Be able to install a windows operating system. Maintenance of equipment, specialist repairs/modifications upgrades, software/hardware enhancements within own capabilities. Diagnose a hardware problem vs Accidental Damage. Ability to provide "neat" fixing, including cleaning of devices and making sure the device is sealed properly. Training will be provided. Able to check work appropriately and feel empowered to feedback Update tickets with diagnostic results allocate ESD locations to repairs as part of our quality assurance process. Provide a basic level of Technical Support to end users on a 1st Line if needed. Update tickets with relevant Easy4u status in line with relevant repair diagnosis. Customer Service Knowledge of dealing with individuals and resolving issues in a timely manner Ability to communicate well in written English Work with the Service Platform and Helpdesk System to record items and ensure that Customers are informed of your progress with their repair. A strive for quality, rather than quantity Qualifications and Skills: Experience in the IT Field is desirable Experience of repairing/building hardware. A can-do attitude to provide the best service to our customers A self-starter - we are looking for suggestions on how to enhance our service. Ability to work with quality and flexibility to meet customer demands. Benefits: Competitive salary and benefits package. Opportunity to work on diverse and challenging projects. Exposure to a variety of clients. Chance to contribute to the company's success and growth. Death in Service benefit. Company Pension scheme. 25 days annual leave (not including Bank Holidays) increasing with length of service. SAGE Employee benefits. SAGE Employee assistance program. Due to the nature of this role involving visiting education establishments successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by the client. Our Client are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work with us. This post is subject to a range of vetting checks, including a criminal record disclosure. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Your new company This is an exciting opportunity to join a forward-thinking and ambitious organisation with a strong commitment to improving outcomes for children and young people through exceptional education and support. Formed through the coming together of two highly successful and well-established multi-academy trusts, the organisation has been created with a shared vision to expand its impact, strengthen school improvement and provide high-quality educational experiences to more communities. Bringing together expertise, resources and a proven track record of success, the trust supports children and young people from early years through to post-16 education across a growing family of academies. At the heart of the organisation is a culture of care, inclusion and high expectations. Colleagues are valued as the key driver of success, and the trust is committed to fostering a sense of belonging, supporting wellbeing and investing in professional development. Your new role Reporting to the Hub IT Manager for West Yorkshire, the successful IT Technician will act as a primary point of contact for all technical support related queries, delivering timely, solution-focused assistance to staff and pupils to minimise disruption to learning. You will be responsible for resolving tickets logged on the ICT helpdesk, including devices, logins, software, printers, and classroom technology, administering secure user accounts for pupils and staff, and diagnosing and resolving common ICT issues efficiently and professionally. Working collaboratively with senior colleagues and line managers, you will further execute routine system maintenance on Academy ICT equipment across all our Academies, ensuring it is clean, functional, and ready for use. The role further includes responding to support requests via phone, email and in person in a timely manner, and escalating complex technical issues to senior colleagues when necessary. In this role, you will work closely with the Hub IT Manager and the wider central IT team, as well as working across the local academies, therefore may need to travel between sites. What you'll need to succeed In order to be successful in securing this position, you will have a passion for working in IT, specifically for providing a high level of IT support in the education sector and making a difference to teaching and learning in the classroom. As this role is based predominantly at 2 academies, but with occasional travel required to other sites in West Yorkshire, you must possess your own vehicle and a valid UK driving licence. What you'll get in return In return, you will receive a salary of between 26,000 and 28,000 dependent on experience and will be joining this supportive team in a newly merged organisation where you will be offered further training and support. From a benefits perspective, you will receive a local government pension scheme, generous holiday entitlement and access to various additional lifestyle benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 13, 2026
Full time
Your new company This is an exciting opportunity to join a forward-thinking and ambitious organisation with a strong commitment to improving outcomes for children and young people through exceptional education and support. Formed through the coming together of two highly successful and well-established multi-academy trusts, the organisation has been created with a shared vision to expand its impact, strengthen school improvement and provide high-quality educational experiences to more communities. Bringing together expertise, resources and a proven track record of success, the trust supports children and young people from early years through to post-16 education across a growing family of academies. At the heart of the organisation is a culture of care, inclusion and high expectations. Colleagues are valued as the key driver of success, and the trust is committed to fostering a sense of belonging, supporting wellbeing and investing in professional development. Your new role Reporting to the Hub IT Manager for West Yorkshire, the successful IT Technician will act as a primary point of contact for all technical support related queries, delivering timely, solution-focused assistance to staff and pupils to minimise disruption to learning. You will be responsible for resolving tickets logged on the ICT helpdesk, including devices, logins, software, printers, and classroom technology, administering secure user accounts for pupils and staff, and diagnosing and resolving common ICT issues efficiently and professionally. Working collaboratively with senior colleagues and line managers, you will further execute routine system maintenance on Academy ICT equipment across all our Academies, ensuring it is clean, functional, and ready for use. The role further includes responding to support requests via phone, email and in person in a timely manner, and escalating complex technical issues to senior colleagues when necessary. In this role, you will work closely with the Hub IT Manager and the wider central IT team, as well as working across the local academies, therefore may need to travel between sites. What you'll need to succeed In order to be successful in securing this position, you will have a passion for working in IT, specifically for providing a high level of IT support in the education sector and making a difference to teaching and learning in the classroom. As this role is based predominantly at 2 academies, but with occasional travel required to other sites in West Yorkshire, you must possess your own vehicle and a valid UK driving licence. What you'll get in return In return, you will receive a salary of between 26,000 and 28,000 dependent on experience and will be joining this supportive team in a newly merged organisation where you will be offered further training and support. From a benefits perspective, you will receive a local government pension scheme, generous holiday entitlement and access to various additional lifestyle benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
