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Quality Assurance (QA) Manager Hours: Monday to Friday (Full-Time) Salary: £56,000 per annum Location: Gloucester - Regulated Manufacturing Environment Salary: £56,000 per annum Lead Quality Excellence in a Regulated Manufacturing Environment Hawk 3 Talent Solutions are recruiting an experienced Quality Assurance (QA) Manager to drive quality performance, compliance and continuous improvement within a highly regulated production environment. This is a key leadership role responsible for ensuring products meet the highest standards, maintaining certification, and strengthening quality culture across the business. You'll oversee quality systems, complaint investigations, internal audits, CAPA, change management and continuous improvement - while leading a skilled team and working closely with Manufacturing, Supply Chain, Continuous Improvement and wider operations. Key Responsibilities Develop, implement and maintain robust quality assurance processes Lead complaint investigations, internal audits, CAPA and change management Ensure efficient, compliant and effective quality management system processes Maintain ISO 13485 certification and support FDA Quality System compliance Reduce cost of poor quality and drive customer satisfaction Manage and mentor the Quality Officer, Quality Specialist and Validation Engineer Coordinate training and collaborate with the training & development team Work cross-functionally with CI, Supply Chain and Manufacturing Make independent decisions using sound judgement and initiative Manage spend within the quality assurance budget General Responsibilities Follow all health, safety, environmental and quality procedures Maintain a clean, organised working environment Care for tools, equipment and adhere to company rules Participate in improvement teams and support development of others Undertake additional duties as required by business needs Role Context This role requires a methodical, organised individual capable of scheduling resources, managing priorities and delivering results within agreed timescales. Knowledge & Skills Required Bachelor's degree in natural science, engineering, medical technology or equivalent Minimum 5 years' QA experience in a regulated manufacturing environment Strong knowledge of ISO 13485:2016 and FDA Quality System requirements Experience with quality tools: 8D , CAPA , 5 WHY , PDCA , 5S Proven complaint investigation and resolution experience Strong problem-solving and project delivery skills High attention to detail and passion for quality and continuous improvement Proactive, fast learner, capable of working independently Who We're Looking For Someone who: Leads by example Is proactive and solutions-focused Takes ownership and accountability Builds strong cross-functional relationships Champions continuous improvement Thrives in a regulated, fast-paced manufacturing environment Closing date: 20.08.26 To Apply please follow the application process for the site this job is advertised on or email your CV. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

In this role, you will be responsible for providing outstanding client service and support to new and existing Real Estate clients. The team specialize in innovative risk solutions to a wide variety of organisations within the Real Estate arena - Property Owners, Investors, Operators, Managers and Developers - with property portfolios across the UK and Europe. No two days are the same and you will find a variety of new challenges and opportunities to get involved in, both during the renewal and mid-term lifecycles. Account Handler - Real Estate Practice This is an excellent opportunity to join our Real Estate team as an Account Executive (Hybrid work style) based in our London office. In this role, you will be responsible for providing outstanding client service and support to new and existing Real Estate clients. The team specialize in innovative risk solutions to a wide variety of organisations within the Real Estate arena - Property Owners, Investors, Operators, Managers and Developers - with property portfolios across the UK and Europe. No two days are the same and you will find a variety of new challenges and opportunities to get involved in, both during the renewal and mid-term lifecycles. We are seeking candidates with a passion for client service and excellent communication skills. A basic grounding in general insurance would be useful, but proven administration skills and a good working knowledge of Microsoft Office applications especially Excel will give you a great starting point. We now operate a Hybrid work style which enables you to work from the most appropriate location depending on what you have to do that day. We really enjoy our time in the office meeting clients and catching up with colleagues, but we also appreciate the days we choose to stay at home and work in a comfortable, quiet environment without that commute. The Role You will be responsible for delivery of outstanding client service and support for new and existing business within the Real Estate Practice. Day to day client service, answering queries received directly from clients, brokers and other third parties, communicating by voice as well as email including: Cover advice on scenarios applied across entire insurance portfolio Contract reviews Additions/deletions of cover Acquisitions/disposals Technical analysis, renewal strategy, coverage review and alternative programme design Data review, validation and manipulation Application of technical and client knowledge to full suite of documentation required to renew / place business within London Market (including Market Presentations, MRC, Endorsements etc.) post drafting Interpretation and review of quotations, to ensure fit for purpose and meet client demands/needs Negotiation of renewal terms/quotations and mid-term cover alterations Completion of Renewal Reports - applying both technical and bespoke client knowledge to finalise post drafting. Completion of summaries of insurance for all interested parties (client / managing agents / tenants / network) - applying both technical and client knowledge post drafting Attendance at key client and market meetings Working with clients, Insurers and overseas network to address and resolve technical and portfolio issues outside of renewal Liaison with other divisions/offices of WTW to provide portfolio management for renewal and mid-term requirements What you'll bring Proven track record of delivering high levels of client service Ability to service 'volume' business to SME businesses in the UK Skilled at building effective relationships Strong communication, negotiation and influencing skills Experience of working with and adhering to processes and systems to support client service Good working knowledge of MS Excel Broad knowledge of Real Estate insurance products and market Preferably working towards Dip CII or similar What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email

Trade Operations Specialist Location: Chester Hybrid Working (5 Days Onsite Initially, reducing to 3 Days Onsite Once Established) Contract Length: 6-Month Initial Contract Strong Extension Potential Pay Rate: 350 per day via umbrella We're recruiting for experienced Trade Operations Specialists to join a large-scale Trade Finance project within a global banking environment. This is an excellent opportunity to work on a high-profile migration programme, supporting the transfer of trade facilities, transactions and guarantees as part of a major business initiative. This role would suit someone with a strong background in Trade Finance Operations, ideally with experience of Guarantees, Letters of Credit and wider trade products. If you're looking for a project-focused opportunity where you'll be able to take ownership, work with experienced stakeholders and make a genuine impact, we'd love to hear from you. The Role As a Trade Operations Specialist, you'll play a key role in supporting the migration of Trade Finance facilities and transactions between banking entities. You'll be responsible for reviewing documentation, validating data, updating records and ensuring migration activities are completed accurately and within agreed deadlines. Working closely with operational teams, AML colleagues and wider stakeholders, you'll help ensure the successful delivery of a critical business programme. Key Responsibilities Review Trade Finance facilities, transactions and guarantees Conduct preliminary operational and documentation checks Validate client, transaction and facility data Review and interpret legal and operational documentation Update and maintain records across internal systems Support migration activities within Loan IQ Identify and investigate discrepancies and exceptions Liaise with operational stakeholders to resolve issues efficiently Ensure all activities are completed in line with regulatory and operational requirements Work to demanding deadlines while maintaining high levels of accuracy Skills & Experience Required Essential Proven experience within Trade Finance Operations Strong understanding of Trade Finance products Experience of Letters of Credit, Guarantees or related Trade products Ability to review and interpret operational and legal documentation Excellent attention to detail and accuracy Strong stakeholder management and communication skills Ability to work independently and manage competing priorities Proficiency in Microsoft Office applications Highly Desirable Experience with Loan IQ Direct experience of Bank Guarantees Trade migration, remediation or transformation project experience Beneficial KYC and AML knowledge Supply Chain Finance experience Previous experience within a banking or financial services environment Please note: Due to the high volume of applications, only successful candidates will be contacted. If you do not hear from us within 48 hours, unfortunately, your application has not been successful on this occasion. However, we may retain your details for any future suitable vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention

Our client, a growing engineering consultancy is currently seeking an experienced Operations Management professional with a strong finance background to join their team. This is a key, hands-on finance role forming the most senior dedicated finance position in the business. You will take ownership of day-to-day financial operations while delivering accurate, insightful management reporting across both company and group levels. Key Responsibilities: Preparation of monthly management accounts, including consolidated P&L reporting at company and group level, with supporting analysis and commentary Production of project and departmental P&L reporting, supporting margin tracking, cost control, and performance analysis across live workstreams Assistance in maintaining and developing group-level reporting, ensuring consistency and visibility across the business Ownership of core accounting processes including journals, reconciliations, accruals and prepayments, ensuring integrity of financial data Day-to-day support and oversight of the Bookkeeper, ensuring accuracy across purchase ledger, sales ledger and banking processes Coordination of payroll processing alongside the Bookkeeper and external providers, ensuring accuracy, compliance and timely submission Preparation and submission oversight of VAT and CIS returns, ensuring compliance with HMRC requirements and deadlines Support cash flow monitoring and forecasting, providing timely insight to support business planning and operational decision-making Work closely with Directors and operational teams to provide financial insight, improve commercial awareness, and support informed decision-making Act as a key point of contact for external accountants, HMRC, and other financial stakeholders where required Continuously identify and implement improvements to financial systems, reporting processes, and internal controls Job Requirements: Experience in a Management Accountant or similar role, ideally within an SME, engineering, construction or project-led environment Fully qualified (ACCA, CIMA, ACA, FCCA) or qualified by experience with strong technical grounding Strong understanding of management accounting, including P&L ownership, reconciliations, accrual accounting and financial controls Confident using accounting systems (e.g. Xero) with strong Excel capability Experience supporting project costing, margin analysis, and performance reporting Strong ability to manage multiple deadlines and priorities in a fast-moving environment Ability to present financial information clearly and confidently to non-finance stakeholders High level of accuracy and consistency across reporting and financial processes If you are an experienced Management Accountant or Finance Manager professional and looking to further develop your career, we would love to hear from you. Apply now to join our client's dynamic and talented team.

Head of Credit Control 5 days on site Paying up to 50k DOE An exciting opportunity has arisen to lead the Credit Control function for a well-established, fast-paced business. This is a key leadership role, offering the chance to take ownership of a high-performing credit operation while driving continuous improvement, commercial decision-making and service excellence. Leading a team of Credit Control professionals, you'll be responsible for the overall performance of the function. This is a hands-on management role focused on coaching, reporting, improving processes and ensuring outstanding collection performance. We're looking for someone who enjoys developing people, analysing performance and creating an environment where both customer experience and commercial outcomes are equally important. The Role As Head of Credit Control, you'll provide leadership across the Credit Control function, ensuring operational excellence while delivering against cash collection and performance targets. You'll monitor team activity, drive productivity, manage escalated customer queries and provide clear reporting to senior stakeholders. You'll also identify opportunities to improve processes, maximise efficiencies and ensure the team consistently delivers excellent service. Key responsibilities include: Leading, motivating and developing a team of Credit Control professionals. Driving cash collection performance and ensuring departmental KPIs are achieved. Monitoring productivity, including call activity, email management and collections performance. Producing and analysing reports on debtor performance, aged debt, collections and team activity. Acting as the senior escalation point for complex customer accounts and payment queries. Coaching and developing team members through regular one-to-ones, performance reviews and training plans. Working closely with internal departments including Finance, Client Services and Sales Ledger to resolve issues and improve processes. Championing continuous improvement across the collections function. Ensuring compliance with company policies, procedures and service standards. Managing attendance, performance and overall engagement within the team. About You You'll be an experienced Credit Control leader with a strong commercial mindset and a track record of leading successful collections teams within a business-to-business environment. You'll bring: Previous responsibility for managing a Credit Control team. Experience leading team performance through KPIs, coaching and accountability. Strong analytical skills with the ability to interpret data and present meaningful reports. Excellent communication and stakeholder management skills. A proactive, solutions-focused approach to problem solving. Experience driving process improvements and operational efficiencies. Confidence managing escalated customer issues and complex accounts. Strong organisational skills with the ability to prioritise in a fast-paced environment. Good working knowledge of Microsoft Office, particularly Excel. 51974CH INDHIN The Portfolio Group are acting on behalf of our client in recruiting for this position.

Head of Credit Control 5 days on site Paying up to 50k DOE An exciting opportunity has arisen to lead the Credit Control function for a well-established, fast-paced business. This is a key leadership role, offering the chance to take ownership of a high-performing credit operation while driving continuous improvement, commercial decision-making and service excellence. Leading a team of Credit Control professionals, you'll be responsible for the overall performance of the function. This is a hands-on management role focused on coaching, reporting, improving processes and ensuring outstanding collection performance. We're looking for someone who enjoys developing people, analysing performance and creating an environment where both customer experience and commercial outcomes are equally important. The Role As Head of Credit Control, you'll provide leadership across the Credit Control function, ensuring operational excellence while delivering against cash collection and performance targets. You'll monitor team activity, drive productivity, manage escalated customer queries and provide clear reporting to senior stakeholders. You'll also identify opportunities to improve processes, maximise efficiencies and ensure the team consistently delivers excellent service. Key responsibilities include: Leading, motivating and developing a team of Credit Control professionals. Driving cash collection performance and ensuring departmental KPIs are achieved. Monitoring productivity, including call activity, email management and collections performance. Producing and analysing reports on debtor performance, aged debt, collections and team activity. Acting as the senior escalation point for complex customer accounts and payment queries. Coaching and developing team members through regular one-to-ones, performance reviews and training plans. Working closely with internal departments including Finance, Client Services and Sales Ledger to resolve issues and improve processes. Championing continuous improvement across the collections function. Ensuring compliance with company policies, procedures and service standards. Managing attendance, performance and overall engagement within the team. About You You'll be an experienced Credit Control leader with a strong commercial mindset and a track record of leading successful collections teams within a business-to-business environment. You'll bring: Previous responsibility for managing a Credit Control team. Experience leading team performance through KPIs, coaching and accountability. Strong analytical skills with the ability to interpret data and present meaningful reports. Excellent communication and stakeholder management skills. A proactive, solutions-focused approach to problem solving. Experience driving process improvements and operational efficiencies. Confidence managing escalated customer issues and complex accounts. Strong organisational skills with the ability to prioritise in a fast-paced environment. Good working knowledge of Microsoft Office, particularly Excel. 51974CHR INDLON The Portfolio Group are acting on behalf of our client in recruiting for this position.

Payroll Manager 12 Month Fixed Term Contract Up to 45,000 Bristol Hybrid Working The Company Our client is a well-established, creative and commercially successful organisation with a portfolio of recognised consumer brands. They are passionate about delivering high-quality products and services, investing in their people and fostering a collaborative, supportive culture. Due to maternity cover, they are seeking an experienced Payroll Manager to join their Finance team on a 12-month fixed-term contract. The Role Reporting into the Finance function, you will take ownership of the end-to-end payroll operation, ensuring employees are paid accurately, on time and in line with UK payroll legislation. You'll lead a small payroll team, work closely with HR and Finance colleagues, and drive continuous improvements across payroll processes and controls. This is an excellent opportunity for an experienced payroll professional who enjoys combining technical expertise with people leadership in a busy and collaborative environment. Key Responsibilities Manage the accurate and timely delivery of the monthly UK payroll across multiple payrolls. Ensure compliance with HMRC legislation, PAYE, National Insurance, pensions, statutory payments and year-end processes. Lead payroll reconciliations, controls and audit activities. Develop and improve payroll processes, procedures and documentation. Manage relationships with payroll providers and external stakeholders. Work closely with HR and Finance to ensure payroll data is accurate and up to date. Respond to employee payroll queries, providing a professional and efficient service. Produce payroll reporting and analysis to support business decision-making. Lead, coach and develop a small payroll team. About You We're looking for someone who has: Proven experience managing end-to-end UK payroll. Strong knowledge of UK payroll legislation and compliance. Previous experience leading or supervising a payroll team. Experience with payroll reconciliations, controls and process improvement. Excellent Excel and payroll systems experience. Outstanding attention to detail and organisational skills. Strong communication skills with the ability to build relationships across the business. A recognised payroll qualification or equivalent practical experience. Salary & Benefits Up to 45,000 12-month Fixed Term Contract (Maternity Cover) Hybrid working (approximately 2-3 days per week in the Bristol office) Competitive benefits package Opportunity to join a collaborative, supportive and values-driven organisation where you'll play a key role in delivering an exceptional payroll service.

Job Title: Production Manager Salary: £50,000 - £55,000 Location: West Yorkshire Job Type: Full-time, Permanent Overview The Flavour Network are partnering with a well-established food manufacturing business to recruit an experienced Production Manager. This is an excellent opportunity for a hands-on Production Manager with a strong background in food manufacturing to take ownership of a busy production operation. The successful candidate will be responsible for leading production teams, driving operational performance, maintaining the highest standards of food safety and quality, and meeting production targets in a fast-paced manufacturing environment. Working closely with the Factory Manager and cross-functional departments, as Production Manager, you'll play a key role in improving efficiency, developing your team, implementing continuous improvement initiatives, and ensuring the site consistently delivers outstanding service to its customers. This position offers genuine responsibility, autonomy, and the opportunity to make a significant impact within a growing business. Key Responsibilities for the Production Manager Lead and manage daily production operations to ensure customer orders are delivered safely, on time and to specification Drive production performance through effective planning, labour management and resource allocation Lead, coach and develop Production Supervisors and production teams Monitor productivity, yields, waste and operational KPIs, implementing improvements where required Ensure full compliance with food safety, quality and legal requirements Maintain HACCP systems and promote a culture of food safety throughout production Ensure the site remains audit-ready, maintaining standards required for BRCGS, customer and regulatory audits Work closely with Technical, Engineering, Planning and Commercial teams to support new product launches and continuous improvement projects Coordinate production activities alongside maintenance to minimise downtime and maximise efficiency Manage staffing levels in line with operational requirements and budgets Identify training and development opportunities to build capability and succession within the department Produce accurate production reports and KPI data for senior management Promote Lean Manufacturing, 5S and continuous improvement initiatives throughout the operation Ensure compliance with Health & Safety, Environmental and Company policies at all times Deputise for the Factory Manager when required Requirements for the Production Manager Proven experience in a Production Manager or Senior Production leadership role within the meat processing, butchery or meat manufacturing industry (essential). Strong understanding of food safety legislation, HACCP and quality management systems Food Safety Level 3 (minimum) HACCP Level 3 (minimum) IOSH Managing Safely qualification would be advantageous Excellent people management, coaching and leadership skills Strong commercial awareness with experience managing labour costs, productivity and operational performance Experience working with production KPIs, reporting systems and continuous improvement initiatives Strong organisational and problem-solving abilities & Confident using Microsoft Office and production reporting systems Able to manage multiple priorities in a fast-paced manufacturing environment What's on Offer Competitive salary and benefits package A leadership role with genuine autonomy and responsibility Ongoing professional development and career progression opportunities & a supportive senior leadership team Opportunity to influence operational improvements and continuous improvement projects Stable, long-term permanent position within a successful manufacturing business If you're an experienced Production Manager who enjoys leading people, driving operational excellence and continuously improving manufacturing performance, we'd love to hear from you.

Our client a fast paced and growing business based in Marlow are seeking a hands-on Accountant with strong experience in online retail finance to take responsibility for the full accounting cycle of the retail entities within their remit. This is a broad role requiring ownership of bookkeeping, reconciliations, month-end close, management accounts preparation, balance sheet control, and support across reporting, compliance and operational finance. The role will also support the Group Finance Manager in delivering the wider finance remit across the trading businesses. The successful candidate will be comfortable working in a fast-paced trading environment, with a strong understanding of finance processes relevant to online retail, including revenue reconciliation, stock accounting, gross margin analysis and multi-channel sales reporting. Key Responsibilities - Financial Accounting & Bookkeeping Manage the full end-to-end accounting for designated online retail trading entities. Maintain accurate accounting records across purchase ledger, sales ledger, stock, journals, accruals and prepayments. Own the Accounts Receivable and Payable process ensuring timely invoicing, credit control and payment processing Perform bank, credit card, payment gateway and intercompany reconciliations. Maintain fixed asset registers and balance sheet reconciliations. Ensure all transactions are posted accurately and on a timely basis. Key Responsibilities - Management Accounts & Reporting Prepare monthly management accounts for the entities within remit, including profit and loss, balance sheet and cash flow reporting. Support the Group Finance Manager to: Deliver an accurate month-end close to timetable Produce variance analysis and commentary Produce budgets, forecasts and cash flow management. Assist with ad hoc financial analysis to support commercial decision-making. Key Responsibilities - Retail-Focused Finance Support Reconcile revenue across ecommerce platforms, sales channels, payment providers and banking receipts. Support inventory accounting, stock reconciliations and gross margin analysis. Monitor sales, returns, discounts, fulfilment costs and other key retail performance indicators. Support Group Finance Manager input into promotions, pricing analysis and process improvements. Key Responsibilities - Compliance, Controls & Team Support Support VAT returns, audit requests and other statutory compliance requirements. Maintain robust financial controls and ensure supporting documentation is complete and well organised. Assist with year-end processes and preparation of audit deliverables. Work closely with Group Finance Manager to improve reporting, accountability and financial visibility. Provide day-to-day support to the Group Finance Manager across the wider finance remit as required. Candidate Profile Qualifications Qualified AAT, or qualified by experience. Experience Proven experience in a finance role within online retail, ecommerce or consumer products. Strong experience across bookkeeping through to management accounts preparation. Experience of sales reconciliation, stock-related accounting and margin analysis. Experience working across multiple entities or within a group environment would be advantageous. Skills Strong technical accounting and bookkeeping skills. Confident Excel user with strong reconciliation capability. Highly organised, detail-oriented and able to manage deadlines. Hands-on and proactive, with a willingness to get involved in all levels of finance activity. Strong communication skills and ability to work effectively with non-finance stakeholders. What you will experience: A broad and varied role with genuine ownership and responsibility. The opportunity to work closely with the Group Finance Manager and CFO in a lean in-house finance team. Exposure to a dynamic trading environment and the chance to contribute to process improvement across the finance function. This role is fully office based in Marlow with car parking onsite. By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.

Senior Assistant Merchandiser Salary 30,000 - 34,000 + Benefits The Opportunity: We're partnering with one of the most exciting names in the performance apparel market. A brand that's rapidly disrupting the industry, capturing market share at pace, and building a reputation that competitors are taking very seriously and this where we're proud to represent scaling North West brands! As the business continues its impressive growth journey, we're looking for a commercially minded and analytical Senior Assistant Merchandiser to join the team. This is an opportunity to play a key role across wholesale and trading functions, supporting business performance whilst gaining exposure across Buying, Product, eCommerce, Operations, and Wholesale. If you're currently an Assistant Merchandiser looking for a bigger challenge, greater ownership, and genuine progression opportunities within a fast-scaling brand, this could be the perfect next step. The Role: You'll support the delivery of commercial and operational merchandising activities across ecom, retail and wholesale channels. You'll be responsible for driving trading performance through insightful analysis, effective stock management, and seamless coordination of product deliveries to key wholesale partners. Key Responsibilities: Deliver weekly trading reports, analysing sales, stock, profit, sell-through, and key performance indicators. Provide actionable insights and recommendations to optimise trading performance and stock management. Conduct detailed ad-hoc analysis to support wider business objectives and commercial decision-making. Analyse pre and post-buy performance to evaluate range effectiveness and identify opportunities for improvement. Build and maintain accurate intake, delivery, and dispatch schedules aligned to business targets. Manage wholesale stock allocation, availability, bookings, and deliveries across partner accounts. Monitor stock levels and replenishment requirements to maximise sales opportunities whilst minimising stock risk. Support monthly rebuys and ongoing stock management to ensure product availability. Produce and maintain reports including range plans, sales performance, stock levels, intake schedules, and wholesale launch reporting. Support all buy meetings through preparation of sales data, market insights, stock analysis, and range performance reporting. Assist in forecasting and planning activities to ensure stock is aligned with business and partner demand. Manage purchase orders in line with buying and delivery schedules. Liaise closely with suppliers, logistics partners, and warehouse teams to coordinate deliveries and resolve issues efficiently. Support partners with stock availability, replenishment, and launch planning to maximise sales performance. Work closely with Product Development, eCommerce, Operations, and Warehouse teams to achieve business objectives. Support ongoing process improvements and identify opportunities to enhance efficiency and commercial performance. Contribute to the continued growth and evolution of the merchandising function within a rapidly scaling business. About You Previous merchandising experience within fashion, sportswear, lifestyle, or retail. Currently operating as an Assistant Merchandiser Strong analytical and numerical skills with advanced Excel capability. Commercially aware with the confidence to make recommendations based on data and trading performance. Highly organised with exceptional attention to detail. Excellent communication skills and ability to build relationships across multiple stakeholders. Comfortable working in a fast-paced, entrepreneurial environment. Proactive, ambitious, and motivated by the opportunity to grow alongside a scaling brand. Experience managing wholesale accounts, stock allocation, or B2B platforms would be advantageous. BH36566

Business Systems & Project Manager Food & Beverage Derbyshire Circa 40,000 10486 The Company We are partnering with a growing multi-site business food & beverage group to recruit a Business Systems & Project Manager This is a highly visible role sitting at the centre of product launches, menu, pricing, system management, data analysis and business change. The Role In this role, you'll take ownership of projects, business systems and data, ensuring information is accurate, consistent and well-governed across multiple platforms. You'll lead projects and implementations from planning through to go-live, coordinating teams across Operations, Marketing, Finance, suppliers and third-party providers to ensure successful delivery. You'll drive data decisions from EPOS systems ensuring product, cost and margin data is accurate. You'll also play a key role in driving continuous improvement, identifying process efficiencies, managing risk and supporting future technology developments across the business. The Person Our client is keen to attract candidates who have delivered complex projects, managed data across multiple systems and coordinated multiple stakeholders. Experience within hospitality, retail, leisure or another multi-site business would be beneficial but is by no means essential. Exposure to EPOS, operational systems, product data, compliance information or business transformation projects would also be advantageous. This is an excellent opportunity for a data driven project professional who enjoys bringing structure, accuracy and control to complex business change and implementation activity, while making a genuine impact on business performance. To find out more Please submit your CV quoting reference number 10486.

Company: Live Nation Department: VIP Nation Europe Location: Farringdon, London Reports to: Director of Ticketing Operations and Fan Experience Working Hours: Full time Job Type: Permanent Role Description VIP Nation International provides world class VIP package solutions for a wide range of artists and their fans on tours across EMEA and special events. Alongside global event organisers, VIP concepts and products are developed to offer an elite fan experience for some of the biggest artists in the world. In this role you will be responsible for managing the VIP ticketing element for specific international tours across EMEA at all levels. Managing the tour end to end from a VIP ticketing aspect, ensuring delivery is precise and VIP package sales are maximised. You will need to possess a good background in ticketing, having already previously held roles such as Ticketing Manager, Client Account/Service Manager or similar within the industry, tour ticketing at a promoter level is a bonus. Exceptional organisational skills, be detail oriented, commercially driven and able to work on multiple projects simultaneously are essential to succeeding in this role. Who you are Competencies / Skills / Knowledge / Experience A strong understanding of ticketing operations and sales within live events, including having managed inventory for multiple shows at the same time. Previous experience on reporting within a ticketing environment and used programs such as Excel at an advanced level or more. Experience optimising the customer journey and improving the fan experience. Having worked with major ticketing agents such as Ticketmaster (not essential). Having ticketed events not limited to the UK and Ireland (not essential). Strong interpersonal skills, with the ability to work effectively with internal and external stakeholders across multiple countries. Behaviours The following attributes determine how the role will be carried out and are required to be a success Proactive and can demonstrate initiative, drive and commitment to achieve objectives. Ability to work accurately and effectively to meet deadlines Ability to work independently as well as a team, with a high level of responsibility. Commercially minded and confident enough to lead on ideas taking ownership of projects. Great at problem-solving through creativity or analytical thought. What the role includes Lead end-to-end VIP ticketing for tours and events- overseeing volume, allocations, seating plans, and holds with promoters, local teams, venues and third-party vendors. Manage event set up in EOS, including set-up forms, pricing charts, inventory optimisation, and closing sales across multiple schedules and time zones. Collate sales data from Ticketmaster UK, other UK and European / worldwide ticket vendors and distribute reports on an agreed schedule to VIP Nation, LN Ticketing, Promoters, Agents and Artist Management. Oversee non-Ticketmaster stock dispatch plans and handle sales data collection, reporting and mark backs across EMEA. Assist where needed with VIP Nation International's Client Services team on proposals to secure new business. Assist in executing marketing plans with fellow Live Nation teams, build and maintain VIP Nation EMEA webpage. Collaborate with the VIP Nation International Customer Service Manager to ensure fan ticket inquiries, escalations, accessibility requests and refunds are fittingly supported by the Ticketing function. Analyse customer and client feedback to constantly find ways in improving the fan experience. Attend select events to support the on-site VIP ticketing operations. Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities. The Company Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. APPLICATION DEADLINE: Wednesday 19th August 2026. We reserve the right to close applications at any time so encourage early application where possible. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

BUYER & PRODUCT DEVELOPER Are you a commercially minded Buyer/Product Developer with a passion for creating innovative, trend-led products? Do you thrive on bringing concepts to life, sourcing globally, and building successful product ranges that customers love? We are looking for a talented Buyer & Product Developer to join a growing team and take ownership of exciting homeware categories. What You Will Be Doing Develop and launch commercially successful product ranges across homeware categories including kitchenware and tableware. Identify market trends, customer insights and sales performance data to drive range development. Manage product development from concept through to production and launch. Negotiate pricing and commercial terms with suppliers. Manage critical paths and ensure projects are delivered on time. Present concepts and range strategies to senior stakeholders and customers. Develop alternative global sourcing routes across Europe and Asia. What We Are Looking For Proven experience in Buying, Product Development or Product Management. Experience taking products from concept through to launch. Strong commercial awareness and analytical skills. Excellent supplier negotiation and stakeholder management skills. Strong Excel and Microsoft Office skills. Understanding of critical path management and seasonal product development. KEY REQUIREMENT: Experience sourcing homeware products, particularly ceramic tableware, outside of China is highly sought after and will be a significant advantage for this role. Additional Requirements Willingness to travel across the UK and internationally. Full UK driving licence and access to a vehicle. Eligible to work in the UK. Please contact Gemma at Adecco today if you would like to know more about this fantastic opportunity! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Are you an experienced Accounts Assistant looking for your next opportunity in the Pocklington area? Do you enjoy working in a varied finance role where no two days are quite the same? Are you someone who takes pride in keeping things organised, spotting the detail that others miss and getting stuck in to help the wider team? If so, this Accounts Assistant job in the Pocklington area could be exactly what you're looking for. This is an exciting opportunity to join a successful and growing manufacturing business with a friendly, down-to-earth culture. Working closely with the Finance Manager, you'll become an important part of a small finance team, supporting the day-to-day running of the accounts function while helping the business through an exciting transition to a new finance system. This is a hands-on role where your initiative, organisation and willingness to muck in will be valued just as much as your finance experience. What the Accounts Assistant job involves As the Accounts Assistant, you'll provide support across a variety of finance activities, including: Managing the sales ledger, raising invoices and ensuring customer accounts are accurate. Chasing outstanding payments and carrying out credit control activities professionally over the telephone. Processing purchase ledger invoices and reconciling supplier statements. Investigating and resolving invoice and account queries. Supporting purchasing administration and maintaining accurate records. Assisting with goods received documentation and ensuring paperwork is completed correctly. Maintaining accurate financial records using the company's accounting systems. Supporting the finance team during the implementation of a new ERP system, including data migration and checking information for accuracy. Producing reports and maintaining spreadsheets using Microsoft Excel. Working closely with colleagues across different departments to resolve queries and ensure the smooth running of the finance function. Supporting month-end activities and providing general accounts administration as required. Skills required We're looking for someone who enjoys taking ownership of their work and isn't afraid to investigate problems or suggest improvements. You'll ideally have: Previous experience within an Accounts Assistant, Finance Assistant, Purchase Ledger or Sales Ledger role. Experience of both sales ledger and purchase ledger processes. Credit control experience with confidence speaking to customers over the telephone. Excellent organisational skills with strong attention to detail. The ability to prioritise your workload and work independently using your own initiative. Strong communication skills and a friendly, approachable manner. Good Microsoft Excel skills. Experience using Sage would be advantageous, whilst knowledge of SAP Business One would be highly desirable, although training will be provided. A proactive, positive attitude and a willingness to support colleagues whenever needed. Someone who enjoys working as part of a close-knit team and will fit naturally into a friendly office environment. Other information Part time, permanent position 20-25 hours per week Auto-enrolment pension Cash healthcare plan Employee discounts on company products Free on-site parking This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency. Due to the volume of applications we receive, if you have not heard from us within two weeks, please assume you have not been shortlisted for this particular role. KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and is also committed to protecting your personal data. If you would like to read our Privacy Policy, please visit our website at (url removed), where you will find all the information you need to know about how we will use and process your personal data. You can also follow us on Facebook, Instagram, X and LinkedIn for up-to-date vacancies and other helpful information.

Showroom Director - Luxury Retail Location: Central London (W1) Salary: 90,000- 115,000 + benefits We are looking for an exceptional Showroom Director to lead a major, high-value retail operation and take it to the next level. This is not simply a role for someone who has spent years operating within luxury retail. We are looking for a commercial, ambitious and highly credible retail leader who knows how to build a business, develop people and create genuine, long-term client relationships. The successful Showroom Director will lead through a team of managers and high-performing sales professionals, creating a culture where people are accountable, ambitious and continually developing. You could come from luxury, premium or another high-end retail environment. The industry background matters less than your commercial capability, leadership experience and, importantly, your understanding of what exceptional luxury retail and service actually looks like. The Opportunity As Showroom Director, you will take ownership of a significant and complex retail operation, leading senior managers and high-performing teams while driving performance across sales, client experience and operations. This is a hands-on leadership role. You will need to be equally comfortable discussing strategy and analysing performance as you are walking the floor, coaching your team, challenging standards and getting into the operational detail. You will be responsible for: Driving sales, profitability and overall business performance. Leading through managers and creating a high-performance culture across large teams. Developing, coaching and retaining exceptional people while identifying and progressing future talent. Driving sophisticated clientelling, networking and events to develop high-value client relationships and generate new business. Using data, KPIs and management information to identify opportunities and make commercially sound decisions. Working closely with luxury and premium brand partners to maximise opportunities. Ensuring operational standards consistently support an exceptional client experience. Creating a culture where commercial performance and outstanding service go hand in hand. What We're Looking For We are deliberately open on background. You might currently be a Store Director, Area Manager, senior retail leader or an experienced Showroom Director looking for a significant step forward. You may have built your career within luxury jewellery, watches or fashion. Equally, you could come from premium retail, hospitality, automotive or another environment where the client experience genuinely matters. What matters is substance. You will be: Commercially astute, with a proven track record of delivering strong business performance. Experienced in leading through managers and developing high-performing sales teams. A genuine people leader who knows how to challenge, coach and progress talent. Highly client-focused, with a sophisticated understanding of clientelling, networking and relationship development. Someone who understands the difference between good customer service and genuinely exceptional luxury service. Able to recognise what great luxury retail looks like and set those standards consistently. Comfortable working with brands and representing their values to both clients and colleagues. Operationally strong, with the ability to move between strategic thinking and operational detail. Numerate and confident using data and KPIs to drive decisions. Ambitious and forward-thinking, with a clear desire to continue progressing your own career. Luxury Experience? Luxury experience would be advantageous, but it isn't essential. What is essential is that you understand luxury. A successful Showroom Director will know what outstanding looks like. Luxury service is about far more than product knowledge, presentation or simply being polished. It is about anticipating client needs, creating memorable experiences, building trust and relationships over time, understanding the importance of every detail and ensuring your team consistently delivers at an exceptional level. If you come from outside the luxury sector, we want to understand what you have learned from operating in environments where the client experience genuinely matters - and whether you can translate those standards into a luxury retail environment. Equally, if you have spent your career in luxury, we want to see commercial and operational substance behind the brand names on your CV. This is an opportunity for a Showroom Director who is going somewhere, not simply looking for another title. We are looking for a leader with ambition, energy and substance - someone who can combine commercial performance, operational rigour, exceptional client experience and genuine team leadership. If that sounds like you, we'd like to hear from you. BH37059

Wolviston Management Services are recruiting on behalf of Tioxide Materials Ltd for 22 Shift Process Technicians to join the Manufacturing team at their site in Greatham, Hartlepool. Opportunities are available across a range of production areas, including Oxidation, Chlorination, Control Room Operations and Plant Operations. The Shift Process Technician is responsible for supporting the safe and efficient operation of the production unit to achieve business, production, quality and safety targets. The role operates as part of the shift production team, ensuring process activities are carried out in line with operating instructions, environmental, health and safety requirements and Process Safety Management standards, while supporting plant reliability, maintenance preparation, emergency response and continuous improvement, Roles and Responsibilities: Training & Competence: Achieve, maintain and demonstrate competence through training, validation and re-validation in the required process technician role berths. Safety & Process Safety Management: Apply a Zero Harm mindset and Process Safety Management principles to all process activities, ensuring work is carried out safely, responsibly and in accordance with site requirements. Plant Operations: Operate the plant in accordance with operating instructions and procedures to ensure safe, efficient and effective production performance. Emergency Response: Respond to abnormal or emergency situations in accordance with emergency procedures, ensuring the plant is placed into a safe state where required. Process Monitoring & Control: Interpret process data and operational information to determine appropriate actions, keeping the process within normal operating parameters while maximising efficiency and achieving required quality standards. Equipment Reliability: Monitor and maintain equipment, report defects and support scheduled or breakdown maintenance activities within the capability of the available team. Maintenance Preparation: Prepare equipment for maintenance and complete EIP paperwork to enable Work Control Permits to be issued safely and effectively. Continuous Improvement: Participate in emergency exercises, EHS training and continuous improvement activities, identifying and implementing actions to improve plant performance, reliability and the working environment. Experience and Qualifications: Essential NVQ Level 3 in Process Operations, or equivalent suitable process industry experience. Experience working in a process, manufacturing, production or industrial operating environment. Ability to follow operating instructions, procedures and safe systems of work. Understanding of EHS requirements and Process Safety Management principles within an operational environment. Ability to interpret process data and take appropriate action to support safe and efficient operation. Ability to identify and report defects and support basic maintenance or maintenance preparation activities. Ability to complete operational and permit-related documentation accurately. Ability to work effectively as part of a shift-based production team. Commitment to maintaining competence through training, validation and re-validation. Strong awareness of safe working practices, emergency response requirements and continuous improvement. Desirable Experience working on an Upper Tier COMAH plant. Experience working in a chemical, petrochemical, process or high-hazard manufacturing environment. Experience preparing equipment for maintenance under permit-to-work systems. Experience participating in emergency exercises or site emergency response activity. Experience supporting scheduled or breakdown maintenance activities. Experience identifying and implementing operational improvement actions. Experience working in a multi-skilled shift team environment Competencies Working with people. Adhering to principles and values. Relating and networking. Analysing. Learning and researching. Planning and organising. Delivering results and meeting customer expectations. Following instructions and procedures. Adapting and responding to change. Coping with pressure and setbacks. Achieving personal work goals and objectives. Benefits We offer a Workplace Pension Scheme via Legal & General, there is a 4% minimum employee contribution, the company will match your own contributions up to a maximum of 8%. We also allow employee Additional Voluntary Contributions to help you save for the future. Private Medical Insurance (optional to join), Life Assurance and Income Protection are all included as contractual benefits with us, providing desired security where it matters most. Cycle to Work salary sacrifice and Home & Tech loan schemes are available, along with a wide range of discounts via BHN Extras, with additional benefits coming soon. About the Organisation Tioxide manufactures premium-performance titanium dioxide (TiO2) pigments, marketed under the TIOXIDE and DELTIO brands, and supplied to customers worldwide across a range of essential applications. Headquartered in Stockton-on-Tees in the UK, Tioxide combines more than 50 years of manufacturing heritage with advanced technical expertise, strong customer partnerships, and a commitment to continuous innovation. As a wholly owned subsidiary of LB Group, the world's leading TiO2 pigment and titanium sponge manufacturer, Tioxide is entering an exciting new chapter. As the business continues to evolve, we are welcoming new talent to help build on our strong heritage and contribute to our future success. At Tioxide, you'll have the chance to make a real impact in a business where people work together, take ownership, deliver on their commitments and continually look for better ways of doing things. Whether you're starting your career or bringing years of experience, you'll be joining a business with a proud history, a supportive team and a clear vision for the future

Premier Work Support are working with a prestigious client based in Basildon who are looking to recruit a permanent Finance Manager . As the Finance Manager you will be pivotal for implementing and leading business initiatives alongside managing the finance team. This will be your role to take ownership of with the focus on delivering a forward-thinking operating model that can be relayed to the business. You will be responsible for: Analysing operational and financial performance trends. Challenging existing processes and identify inefficiencies. Using your vision to implement change, put new initiatives into place and leading the team to achieve these. Use data to support decision-making and prioritisation. Identify root causes rather than treating symptoms. Develop KPIs, dashboards and performance metrics. Partner with operational teams to improve profitability, productivity and working capital. Translate financial information into actionable business insights. This role should progressively evolve from transaction processing towards analysis, business partnering and decision support. Previous experience of working within a similar role is essential as well as a passion for making solid decisions that will impact the wider spread finance team and the business. Hours: Monday to Friday 9am - 5.15pm If you feel that you have the key skill and attributes for this exciting challenge then please apply online today.

Commercial Finance Manager Location: Cheshire / North West Salary: 75,000- 80,000 + Benefits An exciting opportunity has arisen for an experienced Commercial Finance Manager to join a growing organisation and play a key role in driving commercial performance, financial insight and strategic decision-making. This is a highly visible role, partnering closely with senior commercial and operational stakeholders to provide financial analysis, challenge and guidance that supports profitable growth. You will take ownership of financial performance across a diverse commercial portfolio, helping to optimise margins, improve cost efficiency and support key business decisions. The Role As Commercial Finance Manager, you will act as a strategic finance partner, providing insight, challenge and decision support across commercial operations, sales, pricing, supply and logistics functions. You will be responsible for translating financial data into actionable recommendations, supporting business leaders with accurate forecasting, performance analysis, financial modelling and commercial insight. This role would suit a commercially focused finance professional who enjoys working closely with the wider business and influencing decisions that deliver measurable results. Key Responsibilities Commercial Performance & P&L Ownership Own and manage financial performance across a commercial business area. Lead monthly reporting cycles, providing insight into revenue, margin performance, costs and operational drivers. Deliver meaningful variance analysis and identify opportunities for improvement. Support forecasting, budgeting and long-term financial planning. Develop a strong understanding of business drivers and opportunities to improve profitability. Pricing & Margin Optimisation Partner with commercial teams to improve pricing strategies and maximise profitability. Analyse market trends, customer profitability and margin performance. Evaluate commercial proposals, tenders, contracts, rebates and investment opportunities. Support decisions that improve business performance and competitive positioning. Commercial Decision Support Provide financial modelling and analysis to support key business decisions. Partner with sales and operational teams to assess customer profitability and growth opportunities. Support the evaluation of new initiatives, investments and business improvement projects. Provide insight to senior stakeholders to support strategic decision-making. Cost Management & Operational Efficiency Analyse operational costs and identify opportunities to improve efficiency. Work closely with operational teams to drive cost control and process improvements. Support initiatives that improve productivity and commercial performance. Identify opportunities to streamline processes and enhance ways of working. Governance, Controls & Risk Management Maintain strong financial controls, reporting accuracy and governance processes. Support risk management activities including commercial agreements, customer exposure and financial controls. Ensure compliance with audit requirements and internal processes. Provide accurate reporting and insight to support effective business management. Leadership & Stakeholder Management Act as a trusted finance partner to senior commercial and operational leadership teams. Translate complex financial information into clear commercial recommendations. Support strategic planning and business development activity. Mentor and support junior finance colleagues where required. About You Qualified Accountant (ACA, ACCA or CIMA). Degree qualified in Finance, Accounting, Economics, Business or a related discipline. Strong experience in a commercial finance role. Proven experience partnering with commercial, sales, operations or pricing teams. Strong track record of providing commercial insight and influencing business decisions. Excellent financial modelling and analytical skills. Strong understanding of pricing, margin optimisation and profitability analysis. Advanced Excel skills with experience using systems such as SAP and Power BI advantageous. Commercially minded with excellent communication and stakeholder management skills. Able to challenge, influence and build strong relationships across all levels of the business. Desirable Background Ideally, you will have experience within the energy, fuels, refinery or petrochemical sectors, with an understanding of commercially driven operations and the complexities of supply, pricing and margin optimisation. Experience working within a refinery environment or fuels-related business would be highly advantageous, particularly where you have partnered with commercial, operational and supply teams to drive performance and support strategic decision-making. Experience within other complex, asset-intensive or supply chain-led industries will also be considered. The Opportunity This is an excellent opportunity for an ambitious finance professional who enjoys working closely with the business, influencing decisions and making a measurable impact. You will join a forward-thinking organisation where you will have the opportunity to shape commercial performance, provide strategic insight and play a key role in supporting future growth. Apply today with your CV. All applications will be treated in the strictest confidence. If you do not hear from us within 5 working days, please assume you have not been successful. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Trainee Paraplanner Leicestershire (our ref AL1421) Salary £33,000 - £35,000 dep on experience + generous benefits package inc parking and hybrid working after initial training and induction My client was established over 40 years ago and now looks after more than £1.1bn of client assets whilst providing advice and support to high-net-worth clients across the UK from their Leicestershire based offices. In 2026, they were proud to receive Professional Adviser s Best Financial Advisers to Work for award for the fourth time. They now have an exciting new opportunity for a CII Diploma Qualified individual to join as a Trainee Paraplanner. Please note, a min. 2 years experience in financial services administration is required along with part achievement of the CII Diploma level 4 qualification as a minimum. Role Overview The Trainee Paraplanner role is a development role for an individual who already has a minimum of 2 years experience within financial services administration, to become responsible for supporting the Financial Planner and wider advice process by taking ownership of advice cases, gathering and checking client information, preparing suitability reports and helping deliver a smooth, supportive and personable experience for clients at the point of new financial advice. Main Tasks Take ownership of the advice case from the point of new advice engagement, working closely with the Financial Planner, Client Manager and wider teams to ensure the client journey is clear, timely and well-coordinated. Prepare the initial meeting pack, including letters of authority, personal financial questionnaire, risk profile documentation and client agreements where required. Provide follow-up support to the Financial Planner for new prospect enquiries and advice cases and act as a key point of contact for clients throughout the initial advice process. Issue welcome communications and initial meeting notes via secure email, secure portal or post, as appropriate. Action and follow up on meeting notes, including investigating existing arrangements Conduct regular follow-ups with providers on existing arrangements and provide timely updates to the Financial Planner and the client. Prepare or obtain illustrations for pensions, investments and annuities, where required. Coordinate with Office Support to schedule client meetings once all information is in place, ensuring the suitability report, cash flow reports and supporting documentation are prepared and issued in accordance with meeting arrangements. Prepare suitability reports that meet FCA requirements and provide clear, accurate and client-focused documentation, to enable client understanding. Complete a comprehensive handover to the Client Management Team to ensure a smooth transition into advice being implemented. Use key business systems effectively and compliantly, including Intelliflo, Virtual Cabinet, Moneyinfo, Exchange, Quilter and Aviva, where relevant to the case. Work closely with the Financial Planners, Compliance, Head of Pensions and Head of Investments, to ensure suitability reports are accurate, compliant and client friendly. Work with SIPP, SSAS, Client Management and Financial Planners to ensure the effective preparation of client documents before and after meetings. Work with other members of the team to provide peer checking, where appropriate, to minimise errors, meet deadlines, and provide holiday cover. Person Specification Qualifications & Experience Essential Part qualified Level 4 CII Diploma in Financial Planning (or equivalent experience). Educated to A level standard (or equivalent) as a minimum. A minimum of 2 years experience in a financial services administration role. Desirable Degree in Finance, Economics or Business (or equivalent work experience). A commitment to achieving the full CII level 4 qualification within a given timescale Knowledge & Skills Required Essential Ability to communicate effectively with colleagues, clients, providers, accountants and other professional connections via various methods phone, letter, email, etc. Knowledge relating to pension, investment and protection products and their application in financial planning. Knowledge of FCA rules relating to Conduct of Business, Money Laundering, Training and Competence and Client Money, along with other financial services legislation relevant to the role. Ability to create and maintain accurate computer-based records. Knowledge of Data Protection legislation. Knowledge of money laundering procedures relevant to the role and individual responsibilities in this area. Ability to work within level of authority and to refer work when appropriate. Demonstrate good time management skills. Desirable Knowledge of the firm, its products, services and procedures. Knowledge of IT systems and programs relevant to the role (Intelliflo, Virtual Cabinet, Moneyinfo, Pershing, Quilter, Aviva, Adobe and the Microsoft 365 suite). Benefits Discretionary Bonus Life assurance Pension 24 days holiday increasing incrementally Health Cash Plan Scheme Free Parking Hybrid scheme following initial training and induction If this role is of interest, please apply with an up to date CV. We aim to respond to all applications within 10 days. By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us. Full Privacy Notice can be found on our website.

User Researcher Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices Salary up to £60,000, plus excellent company benefits About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens, and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working on national-scale digital transformation programmes or helping shape user-centred services, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about understanding user needs and using research to improve services, Triad could be the place for you. Role Summary As a User Researcher at Triad, you will play a key role in helping clients understand their users and make evidence-based decisions. You will be responsible for planning and conducting research activities that uncover user needs, behaviours, motivations, and pain points. Working as part of multidisciplinary teams, you will ensure that services are designed around genuine user needs, helping organisations reduce risk, improve accessibility, and deliver better outcomes. You will be comfortable engaging with stakeholders at all levels, designing robust research approaches, analysing findings, and communicating insights that influence decision-making. You'll advocate for user-centred design and help clients embed research-led approaches within their organisations. Experience working within Government Digital Service (GDS) environments and public sector programmes is highly desirable. Key Responsibilities User Research Plan, design, and conduct user research using a range of qualitative and quantitative methods. Select appropriate research methodologies based on project objectives and user needs. Conduct user interviews, contextual enquiries, surveys, diary studies, workshops, and usability testing. Identify user needs, behaviours, motivations, and pain points. Ensure research activities are inclusive and representative of diverse user groups. Research Analysis & Insight Generation Analyse and synthesise research findings from multiple sources. Triangulate evidence across research activities, analytics, stakeholder input, and service data. Produce clear, actionable insights that inform service and product decisions. Present findings confidently to stakeholders, delivery teams, and senior leaders. User-Centred Service Design Support Create and contribute to research-driven artefacts including: Personas, User journeys, Empathy maps, Service blueprints, Research reports, Insight presentations Work collaboratively with UX Designers, Service Designers, Business Analysts, Product Owners, and Delivery Managers to ensure user needs remain central throughout delivery. Usability Testing & Iteration Plan and conduct usability testing for digital services and products. Analyse usability findings and provide evidence-based recommendations. Support teams in testing assumptions and validating design decisions. Accessibility & Inclusion Ensure research activities are accessible and inclusive. Advocate for the needs of users with varying access requirements and digital literacy levels. Contribute towards services meeting WCAG 2.2 accessibility standards. Stakeholder Engagement Facilitate workshops and collaborative sessions with users and stakeholders. Build strong working relationships across multidisciplinary teams. Help organisations understand the value of user research and evidence-led decision making. Agile Delivery Work effectively within Agile delivery environments. Contribute to discovery, alpha, beta, and live phases of digital service development. Support continuous improvement through ongoing user feedback and research. Community & Best Practice Contribute to Triad's User-Centred Design Community of Practice. Share knowledge, mentor others where appropriate, and help develop research capability across the organisation. Stay current with emerging user research methodologies, tools, and best practices. Skills & Experience Essential Strong experience planning and conducting user research across the service lifecycle. Experience using a range of qualitative and quantitative research methods. Ability to analyse complex research findings and communicate clear insights and recommendations. Experience conducting stakeholder interviews, user interviews, workshops, and usability testing. Strong presentation, facilitation, and communication skills. Experience working in Agile multidisciplinary teams. Understanding of accessibility and inclusive research practices. Experience working within Government Digital Service (GDS) environments and standards. Ability to influence stakeholders through evidence-based recommendations. Desirable Experience creating user-centred design artefacts including personas, user journeys, and service blueprints. Familiarity with research and collaboration tools such as: Dovetail, Mural, Microsoft Forms, Optimal Workshop, UserZoom Knowledge of analytics tools, including Google Analytics. Understanding of UX design and prototyping processes. Experience collaborating with UX Designers and Service Designers. Knowledge of HTML, CSS, and JavaScript. Qualifications & Certifications Degree or equivalent qualification in Psychology, Human-Computer Interaction (HCI), User Research, Social Research, Design, or a related discipline - desirable. Relevant industry certifications are advantageous. Security Clearance Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a UK resident for a minimum of 5 years and have the right to work in the UK.