32 jobs found

As a Senior Project Manager within Capital Delivery, you will lead the successful delivery of complex and high-profile development projects that support the Council's regeneration, growth and placemaking ambitions. Managing projects from inception through to completion, you will be responsible for overseeing all aspects of delivery including business case development, procurement, planning, design, stakeholder engagement, construction and handover. Working across a diverse portfolio of residential, mixed-use, education, commercial and community infrastructure schemes, you will ensure projects are delivered safely, on time, within budget and to the highest quality standards. The role requires strong leadership and relationship management skills, with responsibility for coordinating multidisciplinary project teams, consultants, contractors and key stakeholders. You will act as the Council's client representative, providing professional advice to senior leadership, elected Members and partner organisations, while managing risk, governance, financial performance and contractual obligations. As part of a high-performing Capital Delivery team, you will play a key role in delivering projects that create lasting social, economic and environmental benefits for residents and contribute to the long-term transformation of places across the borough. Key Responsibilities To lead the end-to-end delivery of complex capital projects from RIBA Stage 0 through to completion and handover. Projects vary from new build to refurbishments including housing, mixed-use, commercial and community infrastructures To manage allocated professional staff and commissioned consultants to provide the appropriate range of property-related professional services and to procure the design and construction elements of construction related services for property projects Lead procurement activities in accordance with the Council's Contract Procedure Rules and Public Contract Regulations. Act as Employer's Agent, Contract Administrator or Client Representative if applicable and where appropriate. Oversee project budgets and commercial performance, ensuring effective cost management, value for money and alignment with approved funding and investment objectives. Build and maintain productive relationships with elected Members, senior officers, development partners, statutory agencies and community stakeholders, ensuring projects reflect both strategic priorities and local needs. Identify, manage and mitigate project risks and issues, developing solutions to complex challenges while maintaining delivery momentum. Prepare and present high-quality reports, business cases and briefing papers for senior leadership, boards, committees and Cabinet decision-making. Provide professional advice to senior officers, elected members and project teams. Promote collaborative working and continuous improvement across the Capital Delivery service. If you are interested in this role please send your updated CV in the first instance.

Waltham Forest are currently looking for an Interim Project Manager for Housing Delivery and Capital Projects. 400 per day. Inside IR35. Hybrid working Mon-Wed onsite. Role Overview: As a Senior Project Manager within Capital Delivery, you will lead the successful delivery of complex and high-profile development projects that support the Council's regeneration, growth and placemaking ambitions. Managing projects from inception through to completion, you will be responsible for overseeing all aspects of delivery including business case development, procurement, planning, design, stakeholder engagement, construction and handover. Working across a diverse portfolio of residential, mixed-use, education, commercial and community infrastructure schemes, you will ensure projects are delivered safely, on time, within budget and to the highest quality standards. The role requires strong leadership and relationship management skills, with responsibility for coordinating multidisciplinary project teams, consultants, contractors and key stakeholders. You will act as the Council's client representative, providing professional advice to senior leadership, elected Members and partner organisations, while managing risk, governance, financial performance and contractual obligations. As part of a high-performing Capital Delivery team, you will play a key role in delivering projects that create lasting social, economic and environmental benefits for residents and contribute to the long-term transformation of places across the borough. Key Responsibilities To lead the end-to-end delivery of complex capital projects from RIBA Stage 0 through to completion and handover. Projects vary from new build to refurbishments including housing, mixed-use, commercial and community infrastructures To manage allocated professional staff and commissioned consultants to provide the appropriate range of property-related professional services and to procure the design and construction elements of construction related services for property projects Lead procurement activties in accordance with the Council's Contract Procedure Rules and Public Contract Regulations. Act as Employer's Agent, Contract Administrator or Client Representative if applicable and where appropriate. Oversee project budgets and commercial performance, ensuring effective cost management, value for money and alignment with approved funding and investment objectives. Build and maintain productive relationships with elected Members, senior officers, development partners, statutory agencies and community stakeholders, ensuring projects reflect both strategic priorities and local needs. Identify, manage and mitigate project risks and issues, developing solutions to complex challenges while maintaining delivery momentum. Prepare and present high-quality reports, business cases and briefing papers for senior leadership, boards, committees and Cabinet decision-making. Provide professional advice to senior officers, elected members and project teams. Promote collaborative working and continuous improvement across the Capital Delivery service.

We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities. Location: London Contract: Temporary Pay Rate: £30.00 - £31.70 per hour PAYE 300 per day Umbrella Working Pattern: Hybrid Reporting to the Head of Housing , you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch. This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement. Key Responsibilities As Neighbourhood Manager, you will: Lead and manage a team delivering high-quality neighbourhood and tenancy management services . Ensure excellent customer service and resident satisfaction across homes. Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement . Manage complex tenancy cases , including enforcement action , legal proceedings and possession cases where required. Ensure compliance with housing legislation , council policies and the Regulator of Social Housing Consumer Standards. Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary. Lead estate inspections , identify environmental improvements and work with internal teams to resolve issues. Manage voids, tenancy sign-ups and allocations to minimise turnaround times. Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales. Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations. Produce performance reports and provide updates to senior management. Support service transformation and continuous improvement initiatives across the Housing Service. Essential Experience Experience managing neighbourhood or housing management services within a Local Authority or Housing Association. Strong knowledge of tenancy management, neighbourhood management and housing legislation. Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues. Proven experience leading, motivating and developing high-performing teams. Strong understanding of estate management and resident engagement. Experience managing complaints and improving customer satisfaction. Ability to interpret housing legislation and ensure regulatory compliance. Excellent communication, negotiation and stakeholder management skills. Strong report writing, analytical and organisational skills. Experience working within a performance-driven environment. Key Skills Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management Qualifications Degree or equivalent professional experience. Level 4 Housing Qualification (or willingness to work towards one) is desirable. Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough. If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!

My Glasgow based client is seeking a Maintenance Officer to join them for 6 - 12 months. The successful candidate will be responsible for delivering an efficient, maintenance service across a designated housing patch, ensuring high standards of customer service, property condition, tenant safety, and compliance. Key Responsibilities Manage reactive repairs and void properties, including inspections, raising work orders, monitoring contractor performance, and minimising rent loss. Oversee estate services (landscaping, cleaning) to ensure quality, value for money, and contractor accountability. Conduct property inspections to ensure safety compliance, insurance requirements, and asset condition reporting. Process alterations, medical adaptations, insurance claims, and improvement applications in line with policy. Project manage planned and cyclical maintenance contracts, ensuring delivery to quality standards and KPI targets. Support tenant safety compliance, including damp & mould inspections and liaison with health & safety consultants. Maintain accurate asset management system records and contribute to performance reporting. Support policy development, complaints handling, training, and compliance with the Scottish Social Housing Charter. During your term at the Housing Association you will communicate and work closely with Tenants, Contractors, Asset Management Team, Customer Services, and senior management. This excellent position will offer the opportunity to work with a respected and progressive Housing Association. To find out more, please apply or message Alasdair Reid.

Private Sector Housing Enforcement Team Leader - Selective Licensing London 60- 65 per hour Initial 3-month contract Hybrid working (3 days on site) Are you an experienced Private Sector Housing Enforcement Team Leader looking for your next London Borough contract? I'm working with a London Borough that is looking to appoint an experienced Team Leader to manage its Selective Licensing Enforcement Team on an initial three-month contract. This is a leadership-focused position within a busy Private Sector Housing service. You will oversee a team of officers responsible for selective licensing investigations, property inspections, landlord compliance and formal enforcement action. The successful candidate will provide day-to-day operational leadership, manage team performance and ensure that complex Private Sector Housing enforcement cases are progressed effectively. You will also support the delivery of the borough's selective licensing scheme, helping the service achieve its licensing, compliance and enforcement objectives. Your responsibilities will include: Managing a team of Private Sector Housing Officers, Licensing Officers and Enforcement Officers. Overseeing the operational delivery of the borough's selective licensing scheme. Allocating and reviewing Private Sector Housing enforcement cases across the team. Monitoring workloads, performance, KPIs and case progression. Providing technical guidance on selective licensing, housing conditions and landlord non-compliance. Reviewing complex investigations and ensuring appropriate enforcement action is taken. Supporting officers with Housing Health and Safety Rating System inspections. Advising on Category 1 and Category 2 hazards under HHSRS. Reviewing statutory notices prepared under the Housing Act 2004. Overseeing Civil Penalty Notices, prosecutions, tribunal cases and other formal enforcement action. Ensuring evidence, witness statements and case files meet the required legal standards. Managing escalated complaints involving landlords, tenants and managing agents. Working closely with legal services, senior managers and internal partner teams. Producing performance reports and providing updates on selective licensing activity. Supporting the development of procedures, operational processes and enforcement policies. Coaching and developing officers to maintain a consistent and effective enforcement approach. The ideal candidate will have: Previous Team Leader, Principal Officer or Senior Officer experience within a Local Authority. Demonstrable experience managing a Private Sector Housing enforcement team. Direct experience delivering or managing selective licensing schemes. Strong knowledge of selective licensing legislation and the Housing Act 2004. Extensive experience of housing enforcement within the private rented sector. A strong understanding of HHSRS and Category 1 and Category 2 hazards. Experience reviewing statutory notices, Civil Penalty Notices and prosecution files. The ability to manage team performance, workloads and operational priorities. Experience supporting officers with complex enforcement investigations. Confidence working with senior stakeholders, legal teams, landlords and elected members. A relevant Environmental Health, Housing or enforcement qualification would be desirable. This is an excellent opportunity for an experienced Private Sector Housing Enforcement Team Leader, Selective Licensing Team Leader or Principal Private Sector Housing Officer to join a London Borough and lead the delivery of an important licensing and enforcement programme. The contract is initially for three months, paying 60- 65 per hour , with hybrid working and the potential for further extension. If you have experience managing selective licensing schemes and leading a Local Authority Private Sector Housing enforcement team, I'd love to speak with you. To apply or find out more, please contact Shaye Box: (phone number removed) (url removed)

Private Sector Housing Team Leader - High-Rise Fire Safety and Housing Enforcement London Borough 60- 65 per hour Contract Private Sector Housing Job Initial 3-month contract Hybrid working (3 days on site) Are you looking for your next Private Sector Housing job within a London Borough? An experienced Private Sector Housing Team Leader is required to manage a specialist high-rise residential building and fire safety team. This contract opportunity will involve leading officers responsible for high-rise fire safety inspections, housing enforcement, building compliance and complex residential property investigations. This is an excellent opportunity for a Private Sector Housing Team Leader , Housing Enforcement Team Leader, Principal Environmental Health Officer or Senior Private Sector Housing Officer with experience managing high-rise building inspections and fire safety enforcement. Private Sector Housing Team Leader Job As the Private Sector Housing Team Leader, you will manage the day-to-day delivery of a high-rise building inspection and enforcement programme. You will lead a team of Private Sector Housing Officers and Environmental Health Officers carrying out fire safety checks, Housing Health and Safety Rating System inspections and formal housing enforcement action across high-rise residential buildings. The team will investigate fire safety concerns, housing hazards, poor property conditions and non-compliance involving landlords, freeholders and managing agents. You will ensure that the highest-risk high-rise buildings are prioritised and that appropriate Private Sector Housing enforcement action is taken to protect residents. High-Rise Fire Safety Responsibilities Your responsibilities will include: Managing a team of Private Sector Housing Officers, Environmental Health Officers and Housing Enforcement Officers. Leading high-rise residential building inspection and fire safety programmes. Allocating and reviewing complex high-rise fire safety and Private Sector Housing cases. Managing inspections of privately rented flats, residential blocks and complex high-rise buildings. Overseeing checks of communal areas, escape routes and protected means of escape. Reviewing concerns relating to fire doors, self-closing devices and fire-resisting construction. Overseeing checks relating to compartmentation, fire-stopping and service penetrations. Reviewing smoke control systems, emergency lighting, fire alarms and fire safety signage. Ensuring communal areas and escape routes are free from obstructions and combustible materials. Reviewing fire risk assessments and identifying gaps in fire safety compliance. Ensuring officers appropriately assess fire hazards under the Housing Health and Safety Rating System. Providing technical advice on Category 1 and Category 2 fire hazards. Reviewing concerns involving cladding, balconies, external wall systems and fa ade defects. Coordinating joint inspections with the Fire and Rescue Service, Building Control and other regulatory partners. Liaising with landlords, freeholders, managing agents, responsible persons and residents. Ensuring urgent fire safety risks are escalated and appropriate interim measures are considered. Monitoring remedial work and ensuring fire safety defects are addressed within agreed timescales. Managing team workloads, performance targets, inspection programmes and KPIs. Providing technical guidance and case direction to Private Sector Housing Officers. Reviewing statutory notices, schedules of work and formal enforcement recommendations. Ensuring evidence, photographs, inspection notes and witness statements meet legal standards. Overseeing Civil Penalty Notices, prosecutions, emergency action and works in default. Preparing reports and performance updates for senior managers. Supporting the development of high-rise fire safety and Private Sector Housing enforcement procedures. Private Sector Housing Enforcement The successful candidate will oversee complex Private Sector Housing enforcement cases from initial inspection through to formal legal action. You will ensure that officers use the Housing Act 2004 and other relevant legislation effectively when addressing fire hazards, poor housing conditions and landlord non-compliance. You will review enforcement notices, Civil Penalty Notices, prosecution files, evidence bundles and tribunal documentation before formal action is taken. This role requires a confident technical manager who can provide clear direction on difficult Private Sector Housing enforcement investigations and maintain a consistent approach across the team. Essential Experience The successful candidate will ideally have: Previous Team Leader, Principal Officer or Senior Officer experience within a Local Authority. Experience managing a Private Sector Housing or Housing Enforcement team. Strong experience working within Local Authority Private Sector Housing . Experience managing high-rise residential building inspections. Experience overseeing fire safety checks in blocks of flats. Detailed knowledge of fire doors, compartmentation, fire-stopping and means of escape. Strong working knowledge of the Housing Act 2004. Detailed knowledge of the Housing Health and Safety Rating System. Experience assessing Category 1 and Category 2 hazards. Experience reviewing statutory notices and formal housing enforcement action. Experience managing Civil Penalty Notices, prosecutions or tribunal cases. Experience working with the Fire and Rescue Service and other regulatory partners. The ability to manage officers, workloads, KPIs and complex investigations. Confidence dealing with landlords, freeholders, managing agents and senior stakeholders. A relevant Environmental Health, Housing, Fire Safety or Building Safety qualification would be advantageous. This Private Sector Housing job offers the opportunity to lead a specialist high-rise fire safety and housing enforcement team within a London Borough. The role provides: A competitive rate of 60- 65 per hour . An initial three-month contract. Hybrid working. Responsibility for a specialist high-rise building portfolio. The opportunity to manage experienced Private Sector Housing and enforcement officers. Potential for the contract to be extended. To apply for this position, contact Shaye Box. Shaye Box (phone number removed) (url removed)

Complaints Officer Manchester, Greater Manchester £31,310.03 per annum Permanent, Full Time 35 hours per week (agile working arrangements in place) Closing date: 14th August 2026 Interview date: 20th August 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by managing complaints through to resolution, ensuring Irwell Valley Homes complies with the Housing Ombudsman Complaint Handling Code, regulatory standards, internal policies and compensation procedures. You ll provide clear, fair, and empathetic support to customers, keeping them informed throughout the complaints process and ensuring each case is investigated impartially and resolved appropriately. Working collaboratively with managers and teams, you ll identify service failures, agree actions to put things right and support learning and improvement from complaints. In this role, you will be responsible for Managing Stage 1 complaints through to resolution within required timescales. Work with managers on complex cases, challenge decisions where appropriate and agree sustainable resolutions. Produce clear, concise and well-reasoned complaint responses, referencing policy, law and good practice where relevant. Engage with customers who remain dissatisfied after Stage 1 and seek to resolve concerns where possible. Escalate complaints to Stage 2 where required, allocating cases to Heads of Service or senior managers. Record learning from complaints in the HIVE and support managers to implement service improvements. We need people who are Knowledge of complaint handling, the Housing Ombudsman Complaint Handling Code, housing regulation and compensation procedures. Experience of complaint handling, investigations and managing cases through to resolution. Strong written and verbal communication skills, with the ability to produce clear, empathetic and professional responses. Ability to manage a varied caseload, meet deadlines, maintain accurate records and provide a clear audit trail. Resilience, empathy and confidence in managing challenging conversations fairly and professionally. IT literate, including Microsoft Office 365 and housing/customer management systems Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.

A reputable Local Authority is seeking an experienced and motivated Estates Parking & Garage Manager to lead the delivery of its Parking & Garages Service. This is an excellent opportunity for an experienced housing, estate services, parking, or operational management professional to manage a high-profile service that supports residents, generates income, and contributes to the effective management of housing estates across the borough. Rate: £ per hour PAYE (£37.13 per hour Umbrella) Location: Greater London Contract: Interim with potential to become permanent Working Pattern: Hybrid Working - 3 Days Per Week Office-BasedThe successful candidate will be responsible for overseeing the day-to-day management of parking spaces and garage stock , maximising occupancy and income , managing a small team , delivering service improvements , and ensuring a high standard of customer service. Key Responsibilities Lead and manage the delivery of the Parking & Garages Service across the Authority's housing estates. Manage garage and parking space lettings, transfers , waiting lists , and occupancy levels. Develop and implement strategies to maximise income generation and minimise voids. Monitor and manage rent accounts, arrears recovery, and debt reduction initiatives. Supervise, support, and develop a team of officers, ensuring high levels of performance and customer service. Investigate and resolve complex resident enquiries, complaints, and service requests. Manage escalated cases, including Councillor and senior stakeholder enquiries. Lead on service improvement projects, including garage refurbishment programmes and parking-related initiatives. Work closely with internal departments, contractors, enforcement teams, and external stakeholders to deliver service objectives. Monitor contractor performance and ensure service standards are achieved. Produce management reports, performance information, and KPI data to support service delivery and decision-making. Ensure compliance with relevant legislation, policies, procedures, and health and safety requirements. Support budget monitoring and contribute to the effective management of service expenditure and income. Essential Experience Experience leading and managing staff, including performance management and service delivery. Strong background in income management, arrears recovery, and maximising service income. Experience managing customer complaints and resolving complex service issues. Knowledge of housing management, estate services, parking operations, or property management. Experience working with contractors and managing service performance. Ability to analyse performance data and produce management reports. Excellent communication, stakeholder management, and problem-solving skills. Experience delivering service improvement and operational projects. Desirable Experience Knowledge of parking legislation, estate parking management, or garage services. Experience working within a social housing environment. Understanding of budget management and financial monitoring. Experience responding to Councillor, MP, or senior stakeholder enquiries. We are looking for a proactive and customer-focused manager who can balance operational service delivery with strategic improvement. The successful candidate will be an effective leader with strong stakeholder management skills and a proven ability to maximise income, improve performance, and deliver excellent outcomes for residents and the organisation. If you have a background in Housing Management, Estate Services, Parking Operations, Income Management, or Property Services and are looking for your next interim challenge, we would welcome your application. Apply Now for the Estates Parking & Garage Manager role.

A reputable London housing provider is seeking an experienced Senior Allocations & Lettings Officer to join its Housing and Lettings service on a temporary basis. This is a senior operational role responsible for overseeing the delivery of an effective, customer-focused social housing allocations and lettings service , while supporting and managing a team of officers. Location: London Working Pattern: Hybrid - 3 days office-based Contract: Temporary Pay Rate: £31.50 - £32.59 per hourThe successful candidate will have strong knowledge of social housing allocations, lettings, housing legislation and statutory guidance , together with proven experience of managing staff, monitoring performance and working with internal and external stakeholders. Key Responsibilities Lead and oversee the day-to-day delivery of social housing allocations and lettings , including housing register, transfers, decants and under-occupation cases. Manage, motivate and support a team of housing officers to deliver a high-quality, responsive and customer-focused service. Ensure allocations and lettings are delivered in accordance with Housing Act 1996 Part VI, the Council/Housing Provider Allocation Scheme and relevant statutory guidance . Work closely with voids, repairs, surveyors and contractors to improve void turnaround times and minimise rental income loss. Manage nominations and maintain effective relationships with Registered Providers and housing association partners , ensuring nomination agreements and allocation policies are followed. Monitor service performance against agreed KPIs, targets and service standards , producing accurate performance and financial information. Oversee the accurate maintenance of housing management systems and ensure records are complete, up to date and compliant with relevant requirements. Respond to and coordinate Member enquiries, customer complaints, escalated cases and complex housing enquiries within required timescales. Provide clear housing advice and guidance to residents regarding social housing, temporary accommodation, transfers and available housing options. Support emergency decants, transfers and rehousing arrangements , working closely with relevant internal teams and external partners. Prepare written reports, briefings and correspondence for senior managers, elected Members, solicitors and other stakeholders. Identify service improvements and develop initiatives to improve the efficiency and effectiveness of the allocations and lettings service. Build strong working relationships with residents, colleagues, Registered Providers, contractors, health and welfare services and other partner agencies. Ensure services are delivered fairly and inclusively, with particular consideration given to vulnerable residents and customers with additional needs . Support the training, development and induction of team members and contribute to continuous service improvement. Essential Experience & Knowledge: Proven experience working within social housing allocations and lettings . Strong knowledge of Housing Act 1996 Part VI and housing allocation legislation. Understanding of the Homelessness Reduction Act 2017 and relevant homelessness statutory guidance. Experience managing or supervising housing/allocations officers. Experience of managing housing registers, nominations, transfers, decants and lettings . Strong understanding of voids management and void turnaround performance . Experience working with Registered Providers / Housing Associations . Proven experience monitoring KPIs, performance targets and service standards . Experience handling complex customer enquiries, complaints and Members' enquiries . Strong knowledge of housing management systems and accurate case recording. Desirable Local authority or housing association experience. Experience using housing management systems such as Northgate, NEC, Civica, MRI or equivalent . Experience of working with Locata or other choice-based lettings systems . Knowledge of temporary accommodation and homelessness pathways. Experience contributing to housing policy or service improvement initiatives. Relevant housing qualification such as CIH or equivalent professional experience. You will be comfortable working in a fast-paced housing environment, managing complex allocations and lettings issues, interpreting legislation and making sound decisions. You will also need to demonstrate strong stakeholder management skills and the ability to work collaboratively across housing, repairs, voids, Registered Providers and other partner services. , APPLY NOW, If you have strong Senior Allocations, Lettings or Housing Register experience and are immediately available for a hybrid London assignment, we would be keen to hear from you.

Interim Senior Project Manager - Capital Delivery London Borough of Waltham Forest Initial 3-month contract (with a view to extend) £400.15 per day Umbrella Working Pattern: Ideally on-site Mondays and Wednesdays We are currently seeking an experienced Senior Project Manager to join the Capital Delivery team at Waltham Forest Council, leading the delivery of complex capital, regeneration and development projects across the borough. This is a client-side role with a strong focus on housing delivery, regeneration and capital projects, taking schemes from initial concept and business case through design, procurement and construction to completion and handover. The Role As Senior Project Manager, you will lead the end-to-end delivery of a portfolio of high-profile capital projects, working across housing, residential, mixed-use, commercial and community developments. You will act as the Council's client representative, coordinating multidisciplinary professional teams, consultants, contractors and development partners to ensure projects are delivered safely, on time, within budget and to the required quality standards. Key Responsibilities Lead complex capital projects from RIBA Stage 0 through to completion and handover. Deliver housing, regeneration, development, refurbishment and mixed-use capital schemes. Manage professional teams, consultants, contractors and development partners. Lead procurement activities in line with Council procedures and public procurement regulations. Manage project budgets, costs, commercial performance and value for money. Provide professional advice to senior officers, elected Members and other key stakeholders. Support continuous improvement and best practice across the Capital Delivery service. About You You will be an experienced Senior Project Manager / Development Project Manager with a strong background in capital delivery, regeneration and development, ideally within a local authority or housing association (public-sector environment). We are particularly interested in candidates with: Proven experience delivering capital and development projects. Strong experience in housing delivery and/or regeneration. Experience managing projects from inception through to completion. Strong understanding of procurement and construction contracts. Experience managing significant project budgets and commercial performance. This is an excellent opportunity for an experienced capital projects professional to join Waltham Forest Council and contribute to the delivery of major projects supporting the borough's regeneration, housing and wider placemaking ambitions.

Aatom Recruitment is looking for Principal Enforcement Officer on behalf of a Local Authority. Job Title: Principal Enforcement Officer Contract Duration: 3 Months Hours Per Week: 36 Main Purpose of the Job: To lead and deliver complex housing enforcement activities and investigations to ensure compliance with housing legislation, licensing requirements, and regulatory standards in the private rented sector. To provide expert advice, guidance and support on housing enforcement matters, protecting residents from poor housing conditions, unlawful housing practices and associated risks to health, safety and wellbeing, while contributing to the Council's strategic housing and community safety objectives. Main Responsibilities / Accountabilities / Key Results Areas The postholder will be expected to effectively deliver the following responsibilities and outcomes: Lead on the investigation and enforcement of complex housing cases involving breaches of housing legislation, licensing conditions, property standards and management regulations. Provide specialist advice and guidance to managers, senior officers, elected Members and partner agencies on housing enforcement legislation, policy and procedure. Ensure that enforcement decisions are evidence-based, proportionate, consistent and compliant with relevant legislation, statutory guidance, Council policies and procedures. Conduct inspections of residential premises, including Houses in Multiple Occupation (HMOs), licensed properties and privately rented accommodation, identifying hazards and determining appropriate interventions. Prepare, serve and monitor statutory notices, civil penalties, prohibition orders, improvement notices, emergency remedial actions and other formal enforcement measures as appropriate. Lead and undertake investigations into housing offences, including breaches of the Housing Act 2004, Management of Houses in Multiple Occupation Regulations, licensing schemes and associated legislation. Prepare detailed reports, witness statements, prosecution files and evidential records for legal proceedings, ensuring compliance with criminal procedure and evidential requirements. Represent the Council in court proceedings, tribunals, interviews under caution, public inquiries and other formal hearings as required. Work closely with Legal Services to progress prosecutions, appeals, injunctions, rent repayment orders and other enforcement actions. Develop and maintain effective partnerships with internal and external stakeholders to support coordinated enforcement activity and improve outcomes for residents. Undertake the general work of a Principal Enforcement Officer (Housing Enforcement) including: Managing a substantial caseload of complex enforcement investigations, operating with a high degree of autonomy and professional judgement. Planning, coordinating and delivering enforcement activities in accordance with service priorities, performance targets and statutory obligations. Conducting site inspections, property surveys and evidence-gathering exercises to assess compliance with legislative and licensing requirements. Undertaking interviews under caution and gathering evidence in accordance with the Police and Criminal Evidence Act (PACE) and associated codes of practice. Preparing enforcement notices, legal documentation, schedules of works and prosecution files to the required evidential standards. Instructing and liaising with Legal Services, Counsel and external experts where appropriate, ensuring effective progression of legal proceedings. Attending court, tribunal and appeal hearings, giving professional evidence and representing the Council's interests as required. Providing technical advice, training and guidance to colleagues, internal departments, elected Members and external stakeholders. Monitoring and reviewing compliance with statutory notices, licence conditions and enforcement actions, taking further action where necessary. Maintaining accurate records and making effective use of case management systems, databases and regulatory enforcement software.

Lead TrustMark Through a Critical Next Chapter Strategic Leadership Commercial Resilience Transformation Stakeholder Confidence Entrepreneurial & Commercially Astute Are you ready to lead a purpose-driven national organisation through its next phase of growth, transformation and industry influence? Do you combine commercial acumen with a genuine commitment to consumer protection, quality standards and long-term societal impact? Can you inspire and empower senior leaders and colleagues, influence stakeholders at the highest levels, demonstrate an entrepreneurial approach, and balance public-interest objectives with commercial sustainability? TrustMark is seeking an exceptional Chief Executive Officer to lead the organisation through a period of change, challenge and renewed focus. This high-profile role calls for a commercially astute, credible and resilient leader who can balance public-interest responsibilities with commercial sustainability, strengthen organisational confidence and engage effectively with colleagues, partners, industry and government stakeholders. - The Role at a Glance: Role: Chief Executive Officer Location: Basingstoke - regular office presence required Salary: £150,000 - £160,000 Benefits: Executive Benefits Package, discretionary bonus and car allowance Reporting to: Board of Directors Direct Reports: 3 Organisation Size: c.80 employees Sector: Quality Assurance Consumer Protection Home Improvement Retrofit Built Environment Organisation: National Not-for-Profit Distribution Organisation Culture: Purpose-Driven Collaborative Commercially Minded Forward Thinking Transformational Your Background / Skills: Executive Leadership, Strategic Planning, Commercial Growth, Business Transformation, Digital Transformation, Stakeholder Engagement, Government Relations, Public and Private Sector Partnership Building, Organisational Development, Financial Sustainability, Governance, Consumer Protection, Trades, Utilities, Built & Construction, Energy. About TrustMark TrustMark is the only UK Government-endorsed quality scheme for home improvements ranging from kitchen and bathroom installations through to energy efficiency and low carbon measures and most things in-between. As a not-for-profit organisation, TrustMark exists to drive quality, confidence and consumer protection across the industry while supporting the long-term development of a safer, more sustainable built environment. Operating at the intersection of government, industry and consumers, TrustMark helps strengthen standards, improve trust and create positive outcomes across the home improvement, construction, energy efficiency and retrofit sectors. As the UK continues to focus on housing quality, energy efficiency, consumer protection and retrofit delivery, TrustMark has a significant opportunity to strengthen its role as a trusted national scheme and industry partner. We are now seeking a visionary, commercially minded and people-focused CEO to lead TrustMark forward, ensuring the organisation continues to deliver on its public-interest mission while building a resilient and financially sustainable future. The Opportunity Reporting to the Board, the CEO will lead TrustMark through its next challenging transformation and allow the individual to build and develop an exciting future for TrustMark. This is a high-profile leadership role requiring a commercially minded and purpose-driven executive who can navigate complex stakeholder environments, drive organisational change and build long-term sustainability. As TrustMark's principal ambassador, you will build trusted relationships across government, industry, regulators and commercial partners, ensuring the organisation remains influential, relevant and positioned for future growth. This is an opportunity for a leader who can bring vision, pace and clarity, inspiring confidence internally while strengthening TrustMark's impact across the sector. What You ll Be Responsible For: Strategic Leadership and Direction You will lead TrustMark s strategic evolution, working closely with the Board to shape a clear, ambitious and commercially sustainable future. Commercial Growth and Financial Sustainability You will drive the commercial agenda, strengthening TrustMark s financial position while protecting its purpose and credibility. Executive Leadership and Culture You will bring visible, energising leadership to the organisation, creating momentum and confidence through change. Governance, Board Engagement and Risk You will work effectively with an influential Board, combining strong executive leadership with sound governance and judgement. External Leadership and Stakeholder Influence You will act as TrustMark s principal ambassador, strengthening its voice, influence and reputation across the sector. About You: You will be a commercially astute, purpose-driven and transformational executive leader with the confidence, credibility and judgement to lead TrustMark through a significant period of change. You may come from construction, retrofit, energy efficiency, home improvement, the wider built environment or another regulated, consumer-focused sector. Experience from financial services or another highly regulated environment may also be relevant, particularly where it has involved consumer protection, risk, compliance, digital platforms or public trust. You will be entrepreneurial, practical and solutions-focused, with the ability to operate in a fluid policy and commercial environment. You will be comfortable with ambiguity, able to make decisions at pace and capable of balancing opportunity with appropriate governance and risk management. Just as importantly, you will be a visible and people-focused leader who can generate energy, build confidence and bring people with you. Naturally, whilst we d be keen to speak to candidates from construction, retrofit, energy, home improvement, or the wider built environment sector, we re also excited to hear from leaders across all sectors What You'll Bring Essential: • Proven CEO, MD or Executive leadership experience within a complex, multi-stakeholder environment • A strong track record of leading transformation, growth and organisational change • Commercially astute, with experience creating new revenue streams, partnerships or market opportunities • Strong strategic, financial and operational leadership capability • Experience working with influential boards and navigating complex governance environments • An engaging leader who builds high-performing teams and drives accountability • Exceptional stakeholder management, communication and influencing skills • Resilient, adaptable and comfortable operating in fast-moving, evolving environments • High levels of integrity, credibility and sound judgement Leadership Style We're looking for a leader who is: • Visionary, commercially minded and entrepreneurial • Confident, credible and able to inspire trust at every level • A practical problem-solver who thrives in ambiguity and change • Visible, engaging and people-focused • Comfortable challenging constructively and driving transformation • Passionate about developing talent and building organisational capability • Motivated by purpose, impact and the opportunity to leave a lasting legacy Why Join TrustMark? This is a rare opportunity to lead a nationally recognised organisation at a pivotal moment in its evolution. • Shape the future of trust, quality and consumer protection across the UK built environment • Lead an organisation with significant influence across government, industry and regulatory stakeholders • Capitalise on major opportunities in retrofit, energy efficiency and home improvement • Drive commercial growth, digital transformation and long-term organisational sustainability • Unlock the strategic value of unique data assets and emerging technologies • Build and inspire a high-performing team through a period of ambitious change • Create a lasting legacy in an organisation with genuine national impact This is an exceptional opportunity for a visionary and commercially minded leader seeking a role where purpose and performance go hand in hand. If you have the leadership presence, commercial acumen and ambition to shape TrustMark's next chapter, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Complaints Lead - Housing I am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services. This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code. The Role As Complaints Lead, you will take responsibility for the effective management of Stage 1 complaints, Stage 2 complaints and Members' Enquiries. You will act as the principal point of expertise for housing complaints, providing guidance and constructive challenge to managers and operational teams while ensuring residents receive fair, timely, empathetic and evidence-based responses. You will also use resident feedback and complaint data to identify recurring issues, improve services and reduce avoidable complaint escalations. Key Responsibilities Leading and overseeing Stage 1 complaints, Stage 2 complaints and Members' Enquiries Managing and supporting a team of three Complaints Officers Monitoring response times, quality standards and customer outcomes Reviewing complex, sensitive and high-risk complaints Supporting managers with investigations and appropriate resolutions Ensuring complaint actions, commitments and service recovery measures are completed Maintaining compliance with the Housing Ombudsman Complaint Handling Code Supporting Ombudsman investigations, determinations, orders and recommendations Leading annual complaint self-assessments and assurance activity Identifying trends, recurring issues, root causes and emerging risks Producing performance, insight and thematic reports for senior leaders Translating resident feedback into measurable service improvement actions Improving complaint handling capability across housing, repairs, customer services and contractor teams Maintaining accurate complaint records, action trackers and assurance evidence About You To be considered for this position, you will need significant experience managing complaints, investigations or customer feedback within housing, the public sector or another regulated environment. You should also be able to demonstrate: Experience handling complex Stage 1 and Stage 2 housing complaints Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience managing Members' Enquiries and politically sensitive cases Excellent complaint investigation and resolution skills Experience analysing complaint data and identifying improvement opportunities The ability to produce clear reports and present findings to senior stakeholders Experience developing complaint policies, procedures and quality assurance frameworks Strong stakeholder management and influencing skills The confidence to challenge poor performance constructively Strong Microsoft Excel, PowerPoint and performance-reporting skills Previous team management or leadership experience The successful candidate will be resident-focused, resilient and confident when managing challenging situations. You will be able to balance empathy and fairness with accountability, governance and the need to deliver meaningful service improvements. Why Apply? This is an opportunity to take ownership of an important housing complaints function and make a visible impact on resident experience. You will join an organisation committed to improving complaint handling, strengthening accountability and using resident feedback to drive lasting improvements across its housing services. To apply, please send your updated CV or contact me directly for a confidential discussion.

Lead TrustMark Through a Critical Next Chapter Strategic Leadership Commercial Resilience Transformation Stakeholder Confidence Entrepreneurial & Commercially Astute Are you ready to lead a purpose-driven national organisation through its next phase of growth, transformation and industry influence? Do you combine commercial acumen with a genuine commitment to consumer protection, quality standards and long-term societal impact? Can you inspire and empower senior leaders and colleagues, influence stakeholders at the highest levels, demonstrate an entrepreneurial approach, and balance public-interest objectives with commercial sustainability? TrustMark is seeking an exceptional Chief Executive Officer to lead the organisation through a period of change, challenge and renewed focus. This high-profile role calls for a commercially astute, credible and resilient leader who can balance public-interest responsibilities with commercial sustainability, strengthen organisational confidence and engage effectively with colleagues, partners, industry and government stakeholders. - The Role at a Glance: Role: Chief Executive Officer Location: Basingstoke - regular office presence required Salary: £150,000 - £160,000 Benefits: Executive Benefits Package, discretionary bonus and car allowance Reporting to: Board of Directors Direct Reports: 3 Organisation Size: c.80 employees Sector: Quality Assurance Consumer Protection Home Improvement Retrofit Built Environment Organisation: National Not-for-Profit Distribution Organisation Culture: Purpose-Driven Collaborative Commercially Minded Forward Thinking Transformational Your Background / Skills: Executive Leadership, Strategic Planning, Commercial Growth, Business Transformation, Digital Transformation, Stakeholder Engagement, Government Relations, Public and Private Sector Partnership Building, Organisational Development, Financial Sustainability, Governance, Consumer Protection, Trades, Utilities, Built & Construction, Energy. About TrustMark TrustMark is the only UK Government-endorsed quality scheme for home improvements ranging from kitchen and bathroom installations through to energy efficiency and low carbon measures and most things in-between. As a not-for-profit organisation, TrustMark exists to drive quality, confidence and consumer protection across the industry while supporting the long-term development of a safer, more sustainable built environment. Operating at the intersection of government, industry and consumers, TrustMark helps strengthen standards, improve trust and create positive outcomes across the home improvement, construction, energy efficiency and retrofit sectors. As the UK continues to focus on housing quality, energy efficiency, consumer protection and retrofit delivery, TrustMark has a significant opportunity to strengthen its role as a trusted national scheme and industry partner. We are now seeking a visionary, commercially minded and people-focused CEO to lead TrustMark forward, ensuring the organisation continues to deliver on its public-interest mission while building a resilient and financially sustainable future. The Opportunity Reporting to the Board, the CEO will lead TrustMark through its next challenging transformation and allow the individual to build and develop an exciting future for TrustMark. This is a high-profile leadership role requiring a commercially minded and purpose-driven executive who can navigate complex stakeholder environments, drive organisational change and build long-term sustainability. As TrustMark's principal ambassador, you will build trusted relationships across government, industry, regulators and commercial partners, ensuring the organisation remains influential, relevant and positioned for future growth. This is an opportunity for a leader who can bring vision, pace and clarity, inspiring confidence internally while strengthening TrustMark's impact across the sector. What You ll Be Responsible For: Strategic Leadership and Direction You will lead TrustMark s strategic evolution, working closely with the Board to shape a clear, ambitious and commercially sustainable future. Commercial Growth and Financial Sustainability You will drive the commercial agenda, strengthening TrustMark s financial position while protecting its purpose and credibility. Executive Leadership and Culture You will bring visible, energising leadership to the organisation, creating momentum and confidence through change. Governance, Board Engagement and Risk You will work effectively with an influential Board, combining strong executive leadership with sound governance and judgement. External Leadership and Stakeholder Influence You will act as TrustMark s principal ambassador, strengthening its voice, influence and reputation across the sector. About You: You will be a commercially astute, purpose-driven and transformational executive leader with the confidence, credibility and judgement to lead TrustMark through a significant period of change. You may come from construction, retrofit, energy efficiency, home improvement, the wider built environment or another regulated, consumer-focused sector. Experience from financial services or another highly regulated environment may also be relevant, particularly where it has involved consumer protection, risk, compliance, digital platforms or public trust. You will be entrepreneurial, practical and solutions-focused, with the ability to operate in a fluid policy and commercial environment. You will be comfortable with ambiguity, able to make decisions at pace and capable of balancing opportunity with appropriate governance and risk management. Just as importantly, you will be a visible and people-focused leader who can generate energy, build confidence and bring people with you. Naturally, whilst we d be keen to speak to candidates from construction, retrofit, energy, home improvement, or the wider built environment sector, we re also excited to hear from leaders across all sectors What You'll Bring Essential: • Proven CEO, MD or Executive leadership experience within a complex, multi-stakeholder environment • A strong track record of leading transformation, growth and organisational change • Commercially astute, with experience creating new revenue streams, partnerships or market opportunities • Strong strategic, financial and operational leadership capability • Experience working with influential boards and navigating complex governance environments • An engaging leader who builds high-performing teams and drives accountability • Exceptional stakeholder management, communication and influencing skills • Resilient, adaptable and comfortable operating in fast-moving, evolving environments • High levels of integrity, credibility and sound judgement Leadership Style We're looking for a leader who is: • Visionary, commercially minded and entrepreneurial • Confident, credible and able to inspire trust at every level • A practical problem-solver who thrives in ambiguity and change • Visible, engaging and people-focused • Comfortable challenging constructively and driving transformation • Passionate about developing talent and building organisational capability • Motivated by purpose, impact and the opportunity to leave a lasting legacy Why Join TrustMark? This is a rare opportunity to lead a nationally recognised organisation at a pivotal moment in its evolution. • Shape the future of trust, quality and consumer protection across the UK built environment • Lead an organisation with significant influence across government, industry and regulatory stakeholders • Capitalise on major opportunities in retrofit, energy efficiency and home improvement • Drive commercial growth, digital transformation and long-term organisational sustainability • Unlock the strategic value of unique data assets and emerging technologies • Build and inspire a high-performing team through a period of ambitious change • Create a lasting legacy in an organisation with genuine national impact This is an exceptional opportunity for a visionary and commercially minded leader seeking a role where purpose and performance go hand in hand. If you have the leadership presence, commercial acumen and ambition to shape TrustMark's next chapter, we'd love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Programme Management Office (PMO) Lead - Housing Improvement I am recruiting for an experienced Programme Management Office Lead to support a major housing improvement and transformation programme within a public sector organisation. This is a senior role responsible for leading the PMO function across multiple interdependent workstreams, strengthening governance, overseeing programme risk and performance, and providing senior leaders with clear assurance around delivery. The successful candidate will bring strong PMO leadership experience, ideally gained within housing, local government, another regulated public sector organisation or a similarly complex environment. The Role As PMO Lead, you will be responsible for establishing and maintaining effective programme governance, reporting and control arrangements across the Housing Improvement Programme and associated operational projects. You will work closely with project managers, delivery leads, senior stakeholders and corporate services to ensure workstreams remain aligned, risks are properly managed and programme information is accurate, consistent and suitable for senior-level decision-making. You will also formally manage a Project Support Officer and help strengthen programme management capability across the wider housing service. Key Responsibilities Leading the Programme Management Office function across a complex housing improvement programme Designing and maintaining programme governance, reporting and assurance frameworks Maintaining the master programme plan across multiple workstreams Managing programme-level risks, issues, assumptions and dependencies Owning and maintaining the Programme Risk Register Overseeing RAID logs, delivery milestones, budgets and resource allocations Producing dashboards, highlight reports, board papers and senior-level briefings Coordinating reporting to programme boards, senior leadership and assurance forums Providing professional challenge to project managers and delivery leads Reviewing project plans, risk assessments, timelines and delivery assumptions Identifying interdependencies and emerging delivery risks Supporting regulatory engagement, inspections and assurance reviews Coordinating activity across housing, HR, IT, legal, finance and communications teams Line managing and developing the Project Support Officer Improving PMO systems, tools, standards and ways of working About You To be considered for this position, you should be able to demonstrate: Significant experience leading or operating within a PMO function Experience working within a complex programme or project management environment Strong knowledge of programme governance and project management methodologies Experience designing and maintaining governance and reporting frameworks Experience managing programme-level risk registers and assurance processes The ability to analyse programme performance, delivery data and risk information Experience producing reports and presenting information to senior leaders or governance boards The confidence to influence and constructively challenge senior stakeholders Experience coordinating multiple interdependent workstreams Previous line management or supervisory experience Strong written communication, reporting and organisational skills Proficiency in Microsoft 365 and programme management systems A PRINCE2 Practitioner qualification or equivalent recognised programme or project management qualification is essential. Experience within social housing, housing regulation, public sector transformation, audit or external assurance would be particularly advantageous. Why Apply? This is an opportunity to take ownership of a high-profile PMO function and play a central role in the delivery of a significant housing improvement programme. You will have the autonomy to shape governance arrangements, strengthen programme controls and provide the structure and insight needed to support sustainable service improvement. To apply, please send me your updated CV or contact me directly for a confidential discussion.

Job Title: Senior Repairs Customer Resolution Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Daily rate: 190.23 PAYE / 253.08 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We're looking for an experienced Senior Repairs Customer Resolution Officer to join our Property Services team and play a key role in delivering outstanding customer outcomes across our repairs service. This is an excellent opportunity for someone with a strong background in repairs, complaints resolution and customer service within social housing , who has experience supervising or coordinating colleagues and enjoys leading by example. You'll manage complex customer cases, support disrepair investigations, oversee complaint responses, and act as a key link between operational teams, contractors and residents. You'll also provide day-to-day leadership, support and guidance to a small team, helping to drive performance and excellent customer service standards. Key Responsibilities Investigate and manage complex repairs, complaints and customer resolution cases. Support disrepair and ADR case management, ensuring information is accurate and complete. Act as a point of escalation for challenging customer issues and complaints. Coordinate and supervise the work of Repairs Services Officers and Technical Administration colleagues. Conduct one-to-ones, team meetings and performance discussions. Monitor workloads, targets and service delivery standards. Liaise with contractors, surveyors, housing teams and other stakeholders to ensure repairs are completed efficiently. Identify trends, service improvements and opportunities to enhance customer satisfaction. Ensure compliance with complaint handling requirements, policies and Ombudsman expectations. Deliver a customer-focused approach that resolves issues quickly and effectively. About You We're looking for someone who can combine technical repairs knowledge with exceptional customer service and complaint resolution skills. Essential Experience Experience working within a responsive repairs or property maintenance environment , ideally within social housing. Strong experience managing and resolving customer complaints and escalated cases . Experience in a team leader, senior officer, supervisory or coordinator role with responsibility for supporting and guiding colleagues. Experience working with residents and customers in a customer-focused environment. Experience building effective relationships with contractors and internal stakeholders. Experience analysing information, solving problems and making sound decisions. Good working knowledge of Microsoft Office applications, including Word and Excel. Essential Skills Excellent customer service and communication skills. Strong complaint investigation and resolution capability. Ability to influence, challenge and drive positive outcomes. Excellent organisational and prioritisation skills. Ability to work under pressure and manage competing demands. Strong attention to detail and record-keeping skills. Ability to support, motivate and coordinate the work of others. A collaborative approach and commitment to delivering excellent resident outcomes. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Senior Allocations & Lettings Officer Location: Hybrid working - 3 days onsite and 2 days remote Contract: Initial 4-month contract, with a strong possibility of extension Start date: 1st September Rate: £32.59 PAYE or £42 Umbrella Team responsibility: Managing a small team of 5 officers An award-winning public sector organisation is seeking an experienced Senior Allocations & Lettings Officer to manage and support the delivery of an efficient, responsive, and customer-focused social housing allocations and lettings service. This is an excellent opportunity for an experienced housing professional with strong team management skills and a detailed understanding of housing legislation, allocations policies, voids, lettings, and housing options. The Role As Senior Allocations & Lettings Officer, you will manage a team of five officers responsible for delivering housing allocations, lettings, transfers, decants, and under-occupation services. You will provide leadership, guidance, and support to ensure that applicants and residents receive accurate advice and appropriate housing solutions. You will also work closely with internal teams, Registered Providers, contractors, landlords, surveyors, and other partners to deliver a seamless and financially efficient service. The role requires a strong customer focus, excellent organisational skills, and the ability to make sound decisions within a legislative and performance-driven environment. Key Responsibilities Manage, motivate, and develop a team of five officers delivering allocations and lettings services. Oversee the provision of social housing in line with relevant legislation, statutory guidance, and housing allocation policies. Maintain a detailed working knowledge of the Housing Act 1996 Part VI and relevant homelessness legislation. Support the delivery of allocations through the housing register, transfers, decants, nominations, and under-occupation schemes. Monitor performance against key performance indicators and service standards. Work with the voids team, surveyors, contractors, and landlords to improve void turnaround times and minimise rental income loss. Ensure available properties are allocated and let efficiently and in accordance with policy. Liaise closely with Registered Providers regarding nomination requests and nomination agreements. Provide advice and guidance to residents regarding housing options, temporary accommodation, social housing, transfers, and alternative housing solutions. Manage and respond to customer complaints, Members' enquiries, and complex correspondence within required timescales. Prepare written and verbal briefings, reports, performance information, and financial returns for senior management and relevant stakeholders. Ensure officers maintain accurate, timely, and complete records on the authority's housing IT systems. Ensure that information is recorded correctly to meet legal, landlord, tenant, and data-quality requirements. Assist with emergency housing decants, transfers, service continuity, and other urgent housing matters. About You The successful candidate will have: Proven experience working in housing allocations, lettings, housing management, or a related property environment. Experience managing, supervising, coaching, or supporting a team. Good knowledge of housing legislation, statutory guidance, and social housing allocation frameworks. An understanding of Housing Act 1996 Part VI and homelessness legislation. Experience working with housing registers, nominations, transfers, decants, voids, or temporary accommodation. Experience supporting vulnerable residents and handling sensitive or complex customer issues. Experience working within a performance management framework and reporting against KPIs. Strong knowledge of customer-focused housing services and service improvement. Experience managing complaints, enquiries, correspondence, and competing priorities. Good numeracy and basic accounting skills, including the ability to produce clear and accurate reports. Excellent written and verbal communication skills, with the ability to adapt messages to different audiences. Strong administrative, organisational, record-keeping, and case-management skills. Experience using housing management systems, databases, spreadsheets, email, and other IT applications. Knowledge of health and safety procedures and their practical application within housing and lettings services. The ability to work effectively in a hybrid, agile, and sometimes remote-working environment. A relevant housing qualification, NVQ, GCSEs, or equivalent experience within housing or property management would be advantageous Working Arrangements This is an initial 4-month contract with a view to extend, subject to service requirements and performance. The successful candidate will work on a hybrid basis, with 3 days onsite and 2 days remote. The role is expected to commence on 1st September. The position offers the opportunity to join an award-winning organisation and make a direct contribution to the delivery of effective social housing and lettings services.

Your new company Our client is a growing provider of supported housing and community-based support services, helping individuals with a range of needs to live independently and access the services they require. Due to continued growth, they are creating a new role to strengthen quality, compliance and service improvement across the organisation. Your new role Internal Auditor / Quality & Compliance Officer - Salary: Circa £45,000 + Benefits An exciting opportunity has arisen for an experienced and analytical professional to join a growing organisation in a newly created role. Due to continued expansion, the organisation is seeking an independent and commercially minded individual to review services, identify improvements, and drive best practice across the business. The Role Working closely with senior leaders and operational managers, you will spend the first 6-12 months conducting a detailed review of services, processes and procedures across the organisation. Initially focusing on Mental Health and Supported Housing services, you will gather feedback from service users, analyse operational data, evaluate existing practices and identify opportunities for improvement. This role requires someone who can challenge constructively, ask insightful questions and provide objective recommendations that enhance service delivery, compliance and operational effectiveness. Over time, the successful candidate will have the opportunity to help design and implement the organisation's internal audit and quality assurance framework. Key Responsibilities Conduct comprehensive reviews of operational processes and service delivery. Engage with service users and stakeholders to gather feedback and identify improvement opportunities. Analyse data, trends and performance information to support recommendations. Review compliance against regulatory and quality standards. Produce detailed reports and present findings to senior management. Provide constructive challenge and independent oversight across services. Support continuous improvement initiatives and organisational development. Assist in the development of internal audit programmes and quality assurance frameworks. About You The ideal candidate will have experience within social care, supported housing, healthcare, compliance, quality assurance or internal audit environments and be confident in engaging with stakeholders at all levels.Essential Experience Understanding of Supported Housing and/or Supported Accommodation services. Knowledge of adult safeguarding procedures. Experience within social care, housing, healthcare or regulated environments. Strong analytical and investigative skills. Experience reviewing processes, procedures and service delivery. Ability to communicate findings and recommendations effectively. Confident, influencing and challenging professionally whilst maintaining positive working relationships. Strong report writing and stakeholder engagement skills. Previous Internal Audit, Quality Assurance or Compliance experience. Desirable Experience Experience working with CQC-regulated services. Background within a regulatory, inspection or governance setting. Experience developing audit programmes or quality frameworks. Experience working for a regulatory or oversight body. What's on Offer The opportunity to shape a brand-new role. Significant exposure to senior leadership teams. The chance to make a real impact on service quality and operational effectiveness. Long-term career development within a growing organisation. This is an excellent opportunity for someone with a keen eye for detail, a passion for continuous improvement and the confidence to provide independent, objective analysis within a highly regulated environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A reputable London housing provider is seeking an experienced Senior Allocations & Lettings Officer to join its Housing and Lettings service on a temporary basis. This is a senior operational role responsible for overseeing the delivery of an effective, customer-focused social housing allocations and lettings service , while supporting and managing a team of officers. Location: London Working Pattern: Hybrid - 3 days office-based Contract: Temporary Pay Rate: £31.50 - £32.59 per hour The successful candidate will have strong knowledge of social housing allocations, lettings, housing legislation and statutory guidance , together with proven experience of managing staff, monitoring performance and working with internal and external stakeholders. Key Responsibilities Lead and oversee the day-to-day delivery of social housing allocations and lettings , including housing register, transfers, decants and under-occupation cases. Manage, motivate and support a team of housing officers to deliver a high-quality, responsive and customer-focused service. Ensure allocations and lettings are delivered in accordance with Housing Act 1996 Part VI, the Council/Housing Provider Allocation Scheme and relevant statutory guidance . Work closely with voids, repairs, surveyors and contractors to improve void turnaround times and minimise rental income loss. Manage nominations and maintain effective relationships with Registered Providers and housing association partners , ensuring nomination agreements and allocation policies are followed. Monitor service performance against agreed KPIs, targets and service standards , producing accurate performance and financial information. Oversee the accurate maintenance of housing management systems and ensure records are complete, up to date and compliant with relevant requirements. Respond to and coordinate Member enquiries, customer complaints, escalated cases and complex housing enquiries within required timescales. Provide clear housing advice and guidance to residents regarding social housing, temporary accommodation, transfers and available housing options. Support emergency decants, transfers and rehousing arrangements , working closely with relevant internal teams and external partners. Prepare written reports, briefings and correspondence for senior managers, elected Members, solicitors and other stakeholders. Identify service improvements and develop initiatives to improve the efficiency and effectiveness of the allocations and lettings service. Build strong working relationships with residents, colleagues, Registered Providers, contractors, health and welfare services and other partner agencies. Ensure services are delivered fairly and inclusively, with particular consideration given to vulnerable residents and customers with additional needs . Support the training, development and induction of team members and contribute to continuous service improvement. Essential Experience & Knowledge: Proven experience working within social housing allocations and lettings . Strong knowledge of Housing Act 1996 Part VI and housing allocation legislation. Understanding of the Homelessness Reduction Act 2017 and relevant homelessness statutory guidance. Experience managing or supervising housing/allocations officers. Experience of managing housing registers, nominations, transfers, decants and lettings . Strong understanding of voids management and void turnaround performance . Experience working with Registered Providers / Housing Associations . Proven experience monitoring KPIs, performance targets and service standards . Experience handling complex customer enquiries, complaints and Members' enquiries . Strong knowledge of housing management systems and accurate case recording. Desirable Local authority or housing association experience. Experience using housing management systems such as Northgate, NEC, Civica, MRI or equivalent . Experience of working with Locata or other choice-based lettings systems . Knowledge of temporary accommodation and homelessness pathways. Experience contributing to housing policy or service improvement initiatives. Relevant housing qualification such as CIH or equivalent professional experience. You will be comfortable working in a fast-paced housing environment, managing complex allocations and lettings issues, interpreting legislation and making sound decisions. You will also need to demonstrate strong stakeholder management skills and the ability to work collaboratively across housing, repairs, voids, Registered Providers and other partner services. , APPLY NOW, If you have strong Senior Allocations, Lettings or Housing Register experience and are immediately available for a hybrid London assignment, we would be keen to hear from you.

Rate: £500 per day Contract: Initial 3-month contract Working Pattern: 4 days per week An excellent opportunity has arisen for an experienced Housing Development Officer to support the delivery of housing and regeneration projects for a local authority in Devon. The successful candidate will take responsibility for the project management and client-side oversight of assigned housing schemes, ensuring they are delivered on time, within budget and to the required quality standards. You will work closely with internal colleagues and elected Members to maintain a coordinated approach to project delivery. The role will also involve building effective relationships with external partners, including consultants, contractors, town and parish councils, Homes England, One Public Estate and Registered Providers. Key responsibilities will include monitoring project progress, managing risks and issues, supporting community and stakeholder engagement, and maintaining clear and accurate project records for continuity and audit purposes. Applicants should have previous experience supporting or managing housing development, regeneration or property-related projects, ideally within a local authority, Registered Provider or similar public-sector environment. Strong project management, communication and stakeholder engagement skills are essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.