Tenancy and Housing Officer (5 days 37.5 hours and 2.5 days 20 Hours available) Temporary, 3-6 Months Nottinghamshire 24-29 Umbrella Sellick Partnership is proud to partner with a Nottinghamshire based Housing provider to recruit to x2 Housing Officers, 1 (full time), and 1 (2.5 days a week )to cover additional work covering accounts, tenancy and estate issues, tenant welfare and support Duties of the Tenancy and Housing Officer role will include, but is not limited to: Providing effective tenancy and neighbourhood management services to residents Deliver a customer-focused housing management service, ensuring tenants are supported to sustain their tenancies successfully. Investigate and manage anti-social behaviour (ASB) cases, working with residents, partner agencies, and internal teams to achieve appropriate resolutions. Take appropriate enforcement action where required, including warnings, legal referrals, and case preparation. Manage tenancy-related matters including tenancy sign-ups, breaches of tenancy, succession, mutual exchange, abandonments, and safeguarding concerns. Carry out regular estate and neighbourhood inspections, identifying and resolving environmental and tenancy issues Support income collection by working collaboratively with tenants and internal teams to address rent arrears and tenancy sustainment issues The successful Housing and Tenancy Officer will have: Previous experience within a housing officer position Enhanced DBS - preferred Access to a vehicle If you are interested in the Housing Officer role, please apply now. For more information contact Ebony in the Derby office at Sellick Partnership Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Aug 13, 2026
Contractor
Tenancy and Housing Officer (5 days 37.5 hours and 2.5 days 20 Hours available) Temporary, 3-6 Months Nottinghamshire 24-29 Umbrella Sellick Partnership is proud to partner with a Nottinghamshire based Housing provider to recruit to x2 Housing Officers, 1 (full time), and 1 (2.5 days a week )to cover additional work covering accounts, tenancy and estate issues, tenant welfare and support Duties of the Tenancy and Housing Officer role will include, but is not limited to: Providing effective tenancy and neighbourhood management services to residents Deliver a customer-focused housing management service, ensuring tenants are supported to sustain their tenancies successfully. Investigate and manage anti-social behaviour (ASB) cases, working with residents, partner agencies, and internal teams to achieve appropriate resolutions. Take appropriate enforcement action where required, including warnings, legal referrals, and case preparation. Manage tenancy-related matters including tenancy sign-ups, breaches of tenancy, succession, mutual exchange, abandonments, and safeguarding concerns. Carry out regular estate and neighbourhood inspections, identifying and resolving environmental and tenancy issues Support income collection by working collaboratively with tenants and internal teams to address rent arrears and tenancy sustainment issues The successful Housing and Tenancy Officer will have: Previous experience within a housing officer position Enhanced DBS - preferred Access to a vehicle If you are interested in the Housing Officer role, please apply now. For more information contact Ebony in the Derby office at Sellick Partnership Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Connect2Luton are excited to recruit a Mobile Home and Traveller Site Officer on behalf of Luton Borough Council. Main purpose of position: This specialist post will provide a single point of contact on behalf of the council in relation to all matters involving the Mobile Home and Traveller community which includes a diverse area covering individual support, site management, transit site provision, awareness training, community engagement and advising on related legislation and guidance. The postholder will be responsible for the delivery of effective and highly efficient management of the mobile home and traveller sites. This will include management of licenses, communal areas ensuring that internal and external communal areas are kept clean, free of rubbish, are well maintained and are safe for residents and other customers in line with specification. The postholder is responsible for the fair allocation of plots and act as the liaison between the council and the community. Co-ordinate the council's responsibilities in relation to unauthorised encampments which involves site visits, welfare assessments, provision of services, dealing with any community tensions from local residents and evidence preparation for legal purposes. Provide advice and assistance to private land owners and other stakeholders in relation to encampments on private land. Ensure the council meets its legal obligations in relation to the provision of the council Mobile Home and Traveller sites. You will be responsible to: Carry out proactive monitoring of internal and external communal areas, and services provided to assist in meeting of service standards, statutory obligations, health and safety, fire safety, performance targets, customer satisfaction and value for money. Act as eyes and ears on the site and build good working relationships with residents. Ensure the highest quality of authorised local authority travellers' sites by undertaking investigations, inspections and enforcement activities in response to complaints and enquiries, ensuring that government and council policies, objectives, plans, priorities and legislation are successfully implemented. To act as the single point of contact for the public, Members, Police, business owners, partner agencies, staff, etc. in respect of all council matters relating to the mobile home and traveller community. Undertake visits, inspections and audits; maintain accurate and timely records and ensure that license conditions are kept to at all times. Ensure that plots are brought to standard where issues are identified in audits and other visits working with other services, e.g. BTS, Children's Services and Adult Social Care as and when necessary. Take all appropriate action to enforce the license including the prevention of housing fraud. For all legal action as necessary take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions. In a 'supporting people' role provide an advocacy and supporting role to mobile home and traveller individuals and communities. This involves support, advice and representation in relation to accessing services to which they are entitled including benefits, education, DWP claims, housing, health and welfare matters, etc. Work collaboratively and in partnership with other relevant internal council and external services (ASC, Children's, NHS and VCSE etc.) to provide a holistic and multi-disciplinary approach to tenancy support for high-risk cases, including people with multiple complex needs i.e. hoarding, mental health, substance misuse, domestic abuse etc. and hold and manage a case list taking the appropriate actions when necessary. Ensure that safeguarding alerts are made where necessary. Facilitate and develop appropriate consultation between the council and the Traveller community in the borough, ensuring that there is effective liaison between the community and the various agencies working in Ensure that notice and terminations are managed efficiently with a view to minimise rent loss. Manage the waiting list, terminations and sales in line with council policy. Complete sign-ups. Link into Tenant Participation, Green and Clean, BTS and other housing services as required. Skills and Experience: Knowledge and experience of the housing sector, ideally with experience of managing Mobile Home, Gypsy and Travellers services and sites Experience in implementing housing management practices such as allocation of accommodation/pitches, void management, tenancy management, customer involvement, neighbourhood management and anti-social behaviour Able to communicate effectively, and politely, in writing and verbally, with a range of people, including customers, internal colleagues and external agencies. Represent the service at internal and external meetings and maintain and build positive relationships Able to provide complex technical advice, offer realistic solutions to routine and complex technical issues and deal professionally with matters within the working remit Able to manage challenging and complex situations with strong negotiation and influencing skills In depth knowledge of current housing legislation, regulations and practice including detailed knowledge of housing issues, needs and operations In depth knowledge of housing management, welfare reform, benefits, debt and counselling and supporting and sustaining tenancies Full driving license with business insurance and access to own car or be able to travel around Luton and surrounding areas About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Aug 13, 2026
Seasonal
Connect2Luton are excited to recruit a Mobile Home and Traveller Site Officer on behalf of Luton Borough Council. Main purpose of position: This specialist post will provide a single point of contact on behalf of the council in relation to all matters involving the Mobile Home and Traveller community which includes a diverse area covering individual support, site management, transit site provision, awareness training, community engagement and advising on related legislation and guidance. The postholder will be responsible for the delivery of effective and highly efficient management of the mobile home and traveller sites. This will include management of licenses, communal areas ensuring that internal and external communal areas are kept clean, free of rubbish, are well maintained and are safe for residents and other customers in line with specification. The postholder is responsible for the fair allocation of plots and act as the liaison between the council and the community. Co-ordinate the council's responsibilities in relation to unauthorised encampments which involves site visits, welfare assessments, provision of services, dealing with any community tensions from local residents and evidence preparation for legal purposes. Provide advice and assistance to private land owners and other stakeholders in relation to encampments on private land. Ensure the council meets its legal obligations in relation to the provision of the council Mobile Home and Traveller sites. You will be responsible to: Carry out proactive monitoring of internal and external communal areas, and services provided to assist in meeting of service standards, statutory obligations, health and safety, fire safety, performance targets, customer satisfaction and value for money. Act as eyes and ears on the site and build good working relationships with residents. Ensure the highest quality of authorised local authority travellers' sites by undertaking investigations, inspections and enforcement activities in response to complaints and enquiries, ensuring that government and council policies, objectives, plans, priorities and legislation are successfully implemented. To act as the single point of contact for the public, Members, Police, business owners, partner agencies, staff, etc. in respect of all council matters relating to the mobile home and traveller community. Undertake visits, inspections and audits; maintain accurate and timely records and ensure that license conditions are kept to at all times. Ensure that plots are brought to standard where issues are identified in audits and other visits working with other services, e.g. BTS, Children's Services and Adult Social Care as and when necessary. Take all appropriate action to enforce the license including the prevention of housing fraud. For all legal action as necessary take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions. In a 'supporting people' role provide an advocacy and supporting role to mobile home and traveller individuals and communities. This involves support, advice and representation in relation to accessing services to which they are entitled including benefits, education, DWP claims, housing, health and welfare matters, etc. Work collaboratively and in partnership with other relevant internal council and external services (ASC, Children's, NHS and VCSE etc.) to provide a holistic and multi-disciplinary approach to tenancy support for high-risk cases, including people with multiple complex needs i.e. hoarding, mental health, substance misuse, domestic abuse etc. and hold and manage a case list taking the appropriate actions when necessary. Ensure that safeguarding alerts are made where necessary. Facilitate and develop appropriate consultation between the council and the Traveller community in the borough, ensuring that there is effective liaison between the community and the various agencies working in Ensure that notice and terminations are managed efficiently with a view to minimise rent loss. Manage the waiting list, terminations and sales in line with council policy. Complete sign-ups. Link into Tenant Participation, Green and Clean, BTS and other housing services as required. Skills and Experience: Knowledge and experience of the housing sector, ideally with experience of managing Mobile Home, Gypsy and Travellers services and sites Experience in implementing housing management practices such as allocation of accommodation/pitches, void management, tenancy management, customer involvement, neighbourhood management and anti-social behaviour Able to communicate effectively, and politely, in writing and verbally, with a range of people, including customers, internal colleagues and external agencies. Represent the service at internal and external meetings and maintain and build positive relationships Able to provide complex technical advice, offer realistic solutions to routine and complex technical issues and deal professionally with matters within the working remit Able to manage challenging and complex situations with strong negotiation and influencing skills In depth knowledge of current housing legislation, regulations and practice including detailed knowledge of housing issues, needs and operations In depth knowledge of housing management, welfare reform, benefits, debt and counselling and supporting and sustaining tenancies Full driving license with business insurance and access to own car or be able to travel around Luton and surrounding areas About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Housing Officer Our vision is to create communities where everyone has a safe home in a place where they're proud to live. We're big and we're local. Residents are at the heart of all we do and we use our size to influence positive change in the areas where we operate. It's also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, you'll embrace our Values to inspire others as well as yourself to be • Honest • Efficient • Accountable • Respectful • Trusted You'll demonstrate our HEART values in your behaviours. You'll: • Be authentic, open and transparent in your actions and words • Believe that by working together we accomplish more, and work hard every day to improve services, efficiency and value for money. • Take responsibility for delivering excellence and own your own actions. • Embrace difference, and put our residents, colleagues and our partners are at the heart of all you do. • Do what you say you will and be relied upon to keep your promises. And, of course, show commitment to our approach to Equality Diversity & Inclusion, Health & Safety, Compliance and Code of Conduct policies and practices within Southern Housing. The role The regional housing teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes. You will be responsible for supporting tenants through the tenancy. Being professionally curious every day and for ensuring we know who our residents are. And taking action to ensure their wellbeing, welfare and health and safety are addressed. You'll deliver a great service, excellent housing advice and support. You'll be empathetic, polite, courteous, and hard working as well as proactively resolving issues when you find them, in a safe and efficient manner. You will take ownership and responsibility for delivering a variety of housing management tasks, to consistently meet KPI's and operational targets. Collaboration with internal teams will be essential in your role, as you work together to improve resident satisfaction and ensure a seamless and integrated approach to service delivery. You will work with the Area Housing Manager to maintain external relationships with key partners including the Local Authorities, statutory and voluntary agencies. You will deliver a service in line with policy and procedures and to agreed performance standards. The location You will work from a main office or hub and will spend much of your time out on site, visiting estates and seeing residents in their homes. You can work in a hybrid way, making use of our hubs, estate and scheme offices and some of the week working from home subject to business need. What you'll be doing: • Provide an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks. • Settle residents into their new homes and visit residents on a regular targeted and proactive basis, ensuring tenancy conditions are met and properties are maintained to a good standard. • Complete welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners. • Work proactively with customers, manging expectations, to ensure they're able to have successful tenancies and have a positive view of their environment and landlord. Managing complex cases through to completion • Carry out pre-void inspections and viewings. Work with lettings and contract services colleagues to ensure the turnaround of vacant homes are within agreed key performance indicators. • Support with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold. Explore solutions such as good neighbour agreements, mediation, and non-legal interventions. • Attend court and prepare contracts, notices and legal papers on tenancy breach issue. • Attend multi-agency partnership meetings • Support our safeguarding obligations by applying professional curiosity and reporting concerns to the specialist teams. • Support and collaborate with colleagues who deal with tenancy fraud. • Prevent non-essential visits by offering a comprehensive, responsive, high quality housing management service using alternative methods of contact. • Provide a holistic approach to resident contact, identify opportunities to carrying out tasks on behalf of other teams, and/or support residents into services to improve health and wellbeing, employment, education and training. • Ensure residents are safe in their homes, working with other teams to provide access to resident's homes as required. Ensure FRA actions are completed and carrying out PEEPS and PCFRA's as required. • Carrying out a programme of tenancy audits so we know who our residents are and identifying support needs. • Assist the income management team in ensuring rental and service charge income is maximised and recovered. • Work in conjunction with the Risk Management framework, encompassing Health and Safety, Data Protection and demonstrate effective controls and compliance with all statutory, regulatory and policy requirements relating to the management of the business. • You'll maintain a detailed knowledge of current legislation, available technology, data protection changes, regulatory framework, and best practice, understanding the implications this has on service, where there are specific service/financial implications. What you'll need: Knowledge and experience • Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement. • Proven experience of following processes, using initiative, and delivering excellent customer service.
Aug 13, 2026
Contractor
Housing Officer Our vision is to create communities where everyone has a safe home in a place where they're proud to live. We're big and we're local. Residents are at the heart of all we do and we use our size to influence positive change in the areas where we operate. It's also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, you'll embrace our Values to inspire others as well as yourself to be • Honest • Efficient • Accountable • Respectful • Trusted You'll demonstrate our HEART values in your behaviours. You'll: • Be authentic, open and transparent in your actions and words • Believe that by working together we accomplish more, and work hard every day to improve services, efficiency and value for money. • Take responsibility for delivering excellence and own your own actions. • Embrace difference, and put our residents, colleagues and our partners are at the heart of all you do. • Do what you say you will and be relied upon to keep your promises. And, of course, show commitment to our approach to Equality Diversity & Inclusion, Health & Safety, Compliance and Code of Conduct policies and practices within Southern Housing. The role The regional housing teams are at the frontline of the housing service and are the team that will deal with complex housing issues and see residents in their homes. You will be responsible for supporting tenants through the tenancy. Being professionally curious every day and for ensuring we know who our residents are. And taking action to ensure their wellbeing, welfare and health and safety are addressed. You'll deliver a great service, excellent housing advice and support. You'll be empathetic, polite, courteous, and hard working as well as proactively resolving issues when you find them, in a safe and efficient manner. You will take ownership and responsibility for delivering a variety of housing management tasks, to consistently meet KPI's and operational targets. Collaboration with internal teams will be essential in your role, as you work together to improve resident satisfaction and ensure a seamless and integrated approach to service delivery. You will work with the Area Housing Manager to maintain external relationships with key partners including the Local Authorities, statutory and voluntary agencies. You will deliver a service in line with policy and procedures and to agreed performance standards. The location You will work from a main office or hub and will spend much of your time out on site, visiting estates and seeing residents in their homes. You can work in a hybrid way, making use of our hubs, estate and scheme offices and some of the week working from home subject to business need. What you'll be doing: • Provide an effective housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks. • Settle residents into their new homes and visit residents on a regular targeted and proactive basis, ensuring tenancy conditions are met and properties are maintained to a good standard. • Complete welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners. • Work proactively with customers, manging expectations, to ensure they're able to have successful tenancies and have a positive view of their environment and landlord. Managing complex cases through to completion • Carry out pre-void inspections and viewings. Work with lettings and contract services colleagues to ensure the turnaround of vacant homes are within agreed key performance indicators. • Support with the management of ASB cases as required. Lead on dealing with nuisance issues such as neighbour disputes not reaching the ASB threshold. Explore solutions such as good neighbour agreements, mediation, and non-legal interventions. • Attend court and prepare contracts, notices and legal papers on tenancy breach issue. • Attend multi-agency partnership meetings • Support our safeguarding obligations by applying professional curiosity and reporting concerns to the specialist teams. • Support and collaborate with colleagues who deal with tenancy fraud. • Prevent non-essential visits by offering a comprehensive, responsive, high quality housing management service using alternative methods of contact. • Provide a holistic approach to resident contact, identify opportunities to carrying out tasks on behalf of other teams, and/or support residents into services to improve health and wellbeing, employment, education and training. • Ensure residents are safe in their homes, working with other teams to provide access to resident's homes as required. Ensure FRA actions are completed and carrying out PEEPS and PCFRA's as required. • Carrying out a programme of tenancy audits so we know who our residents are and identifying support needs. • Assist the income management team in ensuring rental and service charge income is maximised and recovered. • Work in conjunction with the Risk Management framework, encompassing Health and Safety, Data Protection and demonstrate effective controls and compliance with all statutory, regulatory and policy requirements relating to the management of the business. • You'll maintain a detailed knowledge of current legislation, available technology, data protection changes, regulatory framework, and best practice, understanding the implications this has on service, where there are specific service/financial implications. What you'll need: Knowledge and experience • Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement. • Proven experience of following processes, using initiative, and delivering excellent customer service.
Leasehold Engagement Officer London Hybrid Working 18 Month Contract A London-based local authority is looking to recruit a Leasehold Engagement Officer to support the delivery of a large-scale housing programme focused on improving residential safety and compliance. This is a front-line, resident-facing role, where you will manage a high-volume leasehold portfolio and act as a key point of contact for leaseholders throughout the lifecycle of planned works. You'll play a critical role in ensuring residents are informed, supported, and engaged at every stage. Key Responsibilities Manage a large caseload of leasehold properties , acting as the main contact for all resident queries Lead on the delivery of Section 20 consultation processes , including issuing notices and managing responses in line with statutory requirements Proactively engage with leaseholders via phone, email, and written correspondence, explaining works, costs, and timelines clearly Respond to complex enquiries around service charges, payment options, and programme delivery Process and manage self-replacement applications , ensuring compliance with required specifications Carry out site visits and inspections , including checking completed works and addressing access issues Maintain accurate and comprehensive case records, ensuring full audit trails are in place Support enforcement processes for non-compliance and escalate cases where necessary Liaise with contractors to coordinate access, appointments, and installation schedules About You Strong understanding of Section 20 consultation processes (desirable but not essential) Excellent communication skills, with the ability to translate complex and technical information into clear, accessible language Confident managing sensitive conversations, including complaints and cost-related discussions Highly organised, with experience managing large, complex caseloads Comfortable carrying out site visits and working across a borough What's on Offer Hybrid working model with a mix of office, home, and site-based work Opportunity to contribute to a high-profile housing programme with real community impact Supportive team environment with clear processes and structure Experience within a large-scale programme, adding strong value to your CV If this sounds of interest, I'd love to have a chat please apply or get in touch to find out more.
Aug 13, 2026
Contractor
Leasehold Engagement Officer London Hybrid Working 18 Month Contract A London-based local authority is looking to recruit a Leasehold Engagement Officer to support the delivery of a large-scale housing programme focused on improving residential safety and compliance. This is a front-line, resident-facing role, where you will manage a high-volume leasehold portfolio and act as a key point of contact for leaseholders throughout the lifecycle of planned works. You'll play a critical role in ensuring residents are informed, supported, and engaged at every stage. Key Responsibilities Manage a large caseload of leasehold properties , acting as the main contact for all resident queries Lead on the delivery of Section 20 consultation processes , including issuing notices and managing responses in line with statutory requirements Proactively engage with leaseholders via phone, email, and written correspondence, explaining works, costs, and timelines clearly Respond to complex enquiries around service charges, payment options, and programme delivery Process and manage self-replacement applications , ensuring compliance with required specifications Carry out site visits and inspections , including checking completed works and addressing access issues Maintain accurate and comprehensive case records, ensuring full audit trails are in place Support enforcement processes for non-compliance and escalate cases where necessary Liaise with contractors to coordinate access, appointments, and installation schedules About You Strong understanding of Section 20 consultation processes (desirable but not essential) Excellent communication skills, with the ability to translate complex and technical information into clear, accessible language Confident managing sensitive conversations, including complaints and cost-related discussions Highly organised, with experience managing large, complex caseloads Comfortable carrying out site visits and working across a borough What's on Offer Hybrid working model with a mix of office, home, and site-based work Opportunity to contribute to a high-profile housing programme with real community impact Supportive team environment with clear processes and structure Experience within a large-scale programme, adding strong value to your CV If this sounds of interest, I'd love to have a chat please apply or get in touch to find out more.
About the Role The client is seeking an experienced Income Officer (Court) to join the Housing Resident Services Division on a temporary basis to provide maternity leave cover. This role is responsible for managing rent arrears, maximising rental income, supporting residents to sustain their tenancies, and representing the Council in county court possession proceedings. The successful candidate will have extensive experience in income recovery, court representation, tenancy sustainment, and welfare advice within a social housing or local authority environment. Key Responsibilities Manage a caseload of rent arrears accounts. Maximise rental income and prevent tenancy failure. Represent the Council in County Court possession hearings. Prepare legal documentation and maintain accurate case records. Visit tenants and provide income maximisation and welfare advice. Work with Housing Benefit, DWP, Social Services, and internal teams to resolve tenancy issues. Attend evictions when required. Meet income recovery and customer service targets. Essential Requirements Experience managing rent arrears within a local authority or social housing environment. Strong knowledge of income recovery legislation and tenancy enforcement procedures. Proven experience representing landlords in County Court possession proceedings. Experience preparing legal documentation relating to rent arrears cases. Excellent negotiation, communication, and customer service skills. Ability to support vulnerable residents and promote tenancy sustainment. Experience working with Housing Benefit, DWP, Social Services, and other partner agencies. Strong organisational skills with the ability to manage a busy caseload and meet deadlines. Confident using housing management and case management systems.
Aug 13, 2026
Contractor
About the Role The client is seeking an experienced Income Officer (Court) to join the Housing Resident Services Division on a temporary basis to provide maternity leave cover. This role is responsible for managing rent arrears, maximising rental income, supporting residents to sustain their tenancies, and representing the Council in county court possession proceedings. The successful candidate will have extensive experience in income recovery, court representation, tenancy sustainment, and welfare advice within a social housing or local authority environment. Key Responsibilities Manage a caseload of rent arrears accounts. Maximise rental income and prevent tenancy failure. Represent the Council in County Court possession hearings. Prepare legal documentation and maintain accurate case records. Visit tenants and provide income maximisation and welfare advice. Work with Housing Benefit, DWP, Social Services, and internal teams to resolve tenancy issues. Attend evictions when required. Meet income recovery and customer service targets. Essential Requirements Experience managing rent arrears within a local authority or social housing environment. Strong knowledge of income recovery legislation and tenancy enforcement procedures. Proven experience representing landlords in County Court possession proceedings. Experience preparing legal documentation relating to rent arrears cases. Excellent negotiation, communication, and customer service skills. Ability to support vulnerable residents and promote tenancy sustainment. Experience working with Housing Benefit, DWP, Social Services, and other partner agencies. Strong organisational skills with the ability to manage a busy caseload and meet deadlines. Confident using housing management and case management systems.
The starting salary for this role is £34,660 per annum, based on working 36 hours per week. We welcome both full-time and part-time applications. This is a 12 month fixed term contract opportunity. This is an exciting opportunity to join our team at a pivotal time as we prepare for and implement new responsibilities arising from the Renters' Rights Act. The successful candidate will help shape our approach to this significant legislative change, working closely with local authority partners across Buckinghamshire and Surrey to ensure tenants are protected and businesses understand their responsibilities. This role offers the opportunity to develop specialist expertise in an emerging area of consumer protection while contributing to wider Trading Standards priorities. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About The Role We are looking for an enthusiastic and motivated Trading Standards Officer to support the delivery of Trading Standards functions while taking a lead role in the development of our response to the Renters' Rights Act. Working alongside experienced officers, you will contribute to investigations, project work, intelligence gathering and enforcement activity. You will also play a key role in developing and maintaining effective partnerships with colleagues across local government and other enforcement agencies. A particular focus of this role will be: Acting as the Trading Standards Single Point of Contact (SPOC) for matters relating to the Renters' Rights Act. Developing and maintaining strong working relationships with housing, licensing and environmental health teams across Buckinghamshire and Surrey. Supporting collaborative working arrangements through Local Government Reorganisation and into the future East Surrey and West Surrey authorities. Researching student accommodation provision and helping to develop educational resources relating to the Renters' Rights Act. Sharing best practice with partner organisations on enforcement approaches, powers of entry, seizure and wider regulatory considerations. Monitoring developments relating to the proposed landlord register and identifying opportunities to support Trading Standards activity. Preparing reports, maintaining records and supporting legal and enforcement processes where required. This is an excellent opportunity for someone who enjoys partnership working, research, problem-solving and delivering positive outcomes for residents. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience working within a regulatory, enforcement, compliance, consumer protection or related environment. Excellent communication skills and the ability to build productive relationships with a range of stakeholders. Strong analytical and research skills, with the ability to interpret information and identify practical solutions. Experience of preparing reports and maintaining accurate records. Good organisational skills and the ability to manage competing priorities. The ability to work both independently and as part of a wider team. Good IT skills, including Microsoft Office applications. Hold a Trading Standards qualification or demonstrate commensurate experience and knowledge of the broad scope of Trading Standards matters. A driving licence and access to a car are required. The role will require travel across Buckinghamshire and Surrey. The role supports agile working and the administrative base will be either at Woodhatch Place in Reigate or the Walton Street offices in Aylesbury. To apply, we request that you submit a CV and you will be asked the following 4 questions: Please describe your experience of working within a regulatory, enforcement, compliance, consumer protection or similar environment. What was your role, and what outcomes did you achieve? This role requires building effective partnerships across a range of organisations. Please provide an example of how you have developed and maintained productive working relationships with colleagues, partners or external stakeholders to achieve a shared objective. Please give an example of a piece of research, analysis or investigation you have undertaken. How did you gather and interpret the information, and how did your findings inform decisions, actions or improvements? This role involves managing competing priorities while maintaining accurate records and reports. Please describe a time when you had to balance multiple pieces of work simultaneously. How did you organise yourself, and what was the outcome? This post is subject to a Standard Disclosure and Barring Service (DBS) check. The job advert closes at 23:59 on 31/08/2026 with interviews to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Aug 13, 2026
Full time
The starting salary for this role is £34,660 per annum, based on working 36 hours per week. We welcome both full-time and part-time applications. This is a 12 month fixed term contract opportunity. This is an exciting opportunity to join our team at a pivotal time as we prepare for and implement new responsibilities arising from the Renters' Rights Act. The successful candidate will help shape our approach to this significant legislative change, working closely with local authority partners across Buckinghamshire and Surrey to ensure tenants are protected and businesses understand their responsibilities. This role offers the opportunity to develop specialist expertise in an emerging area of consumer protection while contributing to wider Trading Standards priorities. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About The Role We are looking for an enthusiastic and motivated Trading Standards Officer to support the delivery of Trading Standards functions while taking a lead role in the development of our response to the Renters' Rights Act. Working alongside experienced officers, you will contribute to investigations, project work, intelligence gathering and enforcement activity. You will also play a key role in developing and maintaining effective partnerships with colleagues across local government and other enforcement agencies. A particular focus of this role will be: Acting as the Trading Standards Single Point of Contact (SPOC) for matters relating to the Renters' Rights Act. Developing and maintaining strong working relationships with housing, licensing and environmental health teams across Buckinghamshire and Surrey. Supporting collaborative working arrangements through Local Government Reorganisation and into the future East Surrey and West Surrey authorities. Researching student accommodation provision and helping to develop educational resources relating to the Renters' Rights Act. Sharing best practice with partner organisations on enforcement approaches, powers of entry, seizure and wider regulatory considerations. Monitoring developments relating to the proposed landlord register and identifying opportunities to support Trading Standards activity. Preparing reports, maintaining records and supporting legal and enforcement processes where required. This is an excellent opportunity for someone who enjoys partnership working, research, problem-solving and delivering positive outcomes for residents. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience working within a regulatory, enforcement, compliance, consumer protection or related environment. Excellent communication skills and the ability to build productive relationships with a range of stakeholders. Strong analytical and research skills, with the ability to interpret information and identify practical solutions. Experience of preparing reports and maintaining accurate records. Good organisational skills and the ability to manage competing priorities. The ability to work both independently and as part of a wider team. Good IT skills, including Microsoft Office applications. Hold a Trading Standards qualification or demonstrate commensurate experience and knowledge of the broad scope of Trading Standards matters. A driving licence and access to a car are required. The role will require travel across Buckinghamshire and Surrey. The role supports agile working and the administrative base will be either at Woodhatch Place in Reigate or the Walton Street offices in Aylesbury. To apply, we request that you submit a CV and you will be asked the following 4 questions: Please describe your experience of working within a regulatory, enforcement, compliance, consumer protection or similar environment. What was your role, and what outcomes did you achieve? This role requires building effective partnerships across a range of organisations. Please provide an example of how you have developed and maintained productive working relationships with colleagues, partners or external stakeholders to achieve a shared objective. Please give an example of a piece of research, analysis or investigation you have undertaken. How did you gather and interpret the information, and how did your findings inform decisions, actions or improvements? This role involves managing competing priorities while maintaining accurate records and reports. Please describe a time when you had to balance multiple pieces of work simultaneously. How did you organise yourself, and what was the outcome? This post is subject to a Standard Disclosure and Barring Service (DBS) check. The job advert closes at 23:59 on 31/08/2026 with interviews to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
BDS Recruitment are delighted to be working with a leading housing provider in the South West with over 15000 units in their portfolio. We are looking to take on an experienced ASB officer. The role can be based at either the Weston or Exeter office so we would welcome candidates who are based in Devon / Somerset / Bristol. A hybrid working style is an option. This is temporary ongoling position to begin with. Pay 27 per hour umbrella. Purpose: To provide a consistent approach to community safety, blending prevention, diversion and enforcement in order to help communities deal with potential and actual anti-social behaviour Provide an effective contact for customers reporting ASB so as to create a culture of confidence in our services, investigating and responding to all ASB complaints. Work collaboratively with colleagues in neighbourhood teams to update them on cases and issues within communities. Manage a safer neighbourhoods caseload, including initial assessment of seriousness and priority, investigation and legal recourse. Develop effective partnerships across neighbourhoods to address complex cases and issues identified in neighbourhood plans. - Undertake research and investigate opportunities for action and best practice, and to identify funding sources, prepare bids, and to seek to maximize effective use of resources for safer neighbourhoods work. Make best use of legal resources, conducting court advocacy, making maximum use of in house resource and liaising with legal services providers where necessary. Criteria: Knowledge and awareness of related housing regulations/ law Experience of delivering face to face customer service Experience of developing partnership working with support agencies, local authorities and community groups Good understanding of the social, economic and political context in the neighbourhoods in which we operate An understanding of the County Court rules and procedures, and relevant government legislation. You will need a be a driver with access to a vehicle Apply now for immediate consideration!
Aug 13, 2026
Seasonal
BDS Recruitment are delighted to be working with a leading housing provider in the South West with over 15000 units in their portfolio. We are looking to take on an experienced ASB officer. The role can be based at either the Weston or Exeter office so we would welcome candidates who are based in Devon / Somerset / Bristol. A hybrid working style is an option. This is temporary ongoling position to begin with. Pay 27 per hour umbrella. Purpose: To provide a consistent approach to community safety, blending prevention, diversion and enforcement in order to help communities deal with potential and actual anti-social behaviour Provide an effective contact for customers reporting ASB so as to create a culture of confidence in our services, investigating and responding to all ASB complaints. Work collaboratively with colleagues in neighbourhood teams to update them on cases and issues within communities. Manage a safer neighbourhoods caseload, including initial assessment of seriousness and priority, investigation and legal recourse. Develop effective partnerships across neighbourhoods to address complex cases and issues identified in neighbourhood plans. - Undertake research and investigate opportunities for action and best practice, and to identify funding sources, prepare bids, and to seek to maximize effective use of resources for safer neighbourhoods work. Make best use of legal resources, conducting court advocacy, making maximum use of in house resource and liaising with legal services providers where necessary. Criteria: Knowledge and awareness of related housing regulations/ law Experience of delivering face to face customer service Experience of developing partnership working with support agencies, local authorities and community groups Good understanding of the social, economic and political context in the neighbourhoods in which we operate An understanding of the County Court rules and procedures, and relevant government legislation. You will need a be a driver with access to a vehicle Apply now for immediate consideration!
We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities. Location: London Contract: Temporary Pay Rate: 30.00 - 31.70 per hour PAYE 300 per day Umbrella Working Pattern: Hybrid Reporting to the Head of Housing , you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch. This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement. Key Responsibilities As Neighbourhood Manager, you will: Lead and manage a team delivering high-quality neighbourhood and tenancy management services . Ensure excellent customer service and resident satisfaction across homes. Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement . Manage complex tenancy cases , including enforcement action , legal proceedings and possession cases where required. Ensure compliance with housing legislation , council policies and the Regulator of Social Housing Consumer Standards. Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary. Lead estate inspections , identify environmental improvements and work with internal teams to resolve issues. Manage voids, tenancy sign-ups and allocations to minimise turnaround times. Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales. Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations. Produce performance reports and provide updates to senior management. Support service transformation and continuous improvement initiatives across the Housing Service. Essential Experience Experience managing neighbourhood or housing management services within a Local Authority or Housing Association. Strong knowledge of tenancy management, neighbourhood management and housing legislation. Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues. Proven experience leading, motivating and developing high-performing teams. Strong understanding of estate management and resident engagement. Experience managing complaints and improving customer satisfaction. Ability to interpret housing legislation and ensure regulatory compliance. Excellent communication, negotiation and stakeholder management skills. Strong report writing, analytical and organisational skills. Experience working within a performance-driven environment. Key Skills Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management Qualifications Degree or equivalent professional experience. Level 4 Housing Qualification (or willingness to work towards one) is desirable. Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough. If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!
Aug 13, 2026
Seasonal
We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities. Location: London Contract: Temporary Pay Rate: 30.00 - 31.70 per hour PAYE 300 per day Umbrella Working Pattern: Hybrid Reporting to the Head of Housing , you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch. This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement. Key Responsibilities As Neighbourhood Manager, you will: Lead and manage a team delivering high-quality neighbourhood and tenancy management services . Ensure excellent customer service and resident satisfaction across homes. Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement . Manage complex tenancy cases , including enforcement action , legal proceedings and possession cases where required. Ensure compliance with housing legislation , council policies and the Regulator of Social Housing Consumer Standards. Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary. Lead estate inspections , identify environmental improvements and work with internal teams to resolve issues. Manage voids, tenancy sign-ups and allocations to minimise turnaround times. Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales. Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations. Produce performance reports and provide updates to senior management. Support service transformation and continuous improvement initiatives across the Housing Service. Essential Experience Experience managing neighbourhood or housing management services within a Local Authority or Housing Association. Strong knowledge of tenancy management, neighbourhood management and housing legislation. Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues. Proven experience leading, motivating and developing high-performing teams. Strong understanding of estate management and resident engagement. Experience managing complaints and improving customer satisfaction. Ability to interpret housing legislation and ensure regulatory compliance. Excellent communication, negotiation and stakeholder management skills. Strong report writing, analytical and organisational skills. Experience working within a performance-driven environment. Key Skills Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management Qualifications Degree or equivalent professional experience. Level 4 Housing Qualification (or willingness to work towards one) is desirable. Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough. If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!
The starting salary for this role is 34,660 per annum, based on working 36 hours per week. We welcome both full-time and part-time applications. This is a 12 month fixed term contract opportunity. This is an exciting opportunity to join our team at a pivotal time as we prepare for and implement new responsibilities arising from the Renters' Rights Act. The successful candidate will help shape our approach to this significant legislative change, working closely with local authority partners across Buckinghamshire and Surrey to ensure tenants are protected and businesses understand their responsibilities. This role offers the opportunity to develop specialist expertise in an emerging area of consumer protection while contributing to wider Trading Standards priorities. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About The Role We are looking for an enthusiastic and motivated Trading Standards Officer to support the delivery of Trading Standards functions while taking a lead role in the development of our response to the Renters' Rights Act. Working alongside experienced officers, you will contribute to investigations, project work, intelligence gathering and enforcement activity. You will also play a key role in developing and maintaining effective partnerships with colleagues across local government and other enforcement agencies. A particular focus of this role will be: Acting as the Trading Standards Single Point of Contact (SPOC) for matters relating to the Renters' Rights Act. Developing and maintaining strong working relationships with housing, licensing and environmental health teams across Buckinghamshire and Surrey. Supporting collaborative working arrangements through Local Government Reorganisation and into the future East Surrey and West Surrey authorities. Researching student accommodation provision and helping to develop educational resources relating to the Renters' Rights Act. Sharing best practice with partner organisations on enforcement approaches, powers of entry, seizure and wider regulatory considerations. Monitoring developments relating to the proposed landlord register and identifying opportunities to support Trading Standards activity. Preparing reports, maintaining records and supporting legal and enforcement processes where required. This is an excellent opportunity for someone who enjoys partnership working, research, problem-solving and delivering positive outcomes for residents. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience working within a regulatory, enforcement, compliance, consumer protection or related environment. Excellent communication skills and the ability to build productive relationships with a range of stakeholders. Strong analytical and research skills, with the ability to interpret information and identify practical solutions. Experience of preparing reports and maintaining accurate records. Good organisational skills and the ability to manage competing priorities. The ability to work both independently and as part of a wider team. Good IT skills, including Microsoft Office applications. Hold a Trading Standards qualification or demonstrate commensurate experience and knowledge of the broad scope of Trading Standards matters. A driving licence and access to a car are required. The role will require travel across Buckinghamshire and Surrey. The role supports agile working and the administrative base will be either at Woodhatch Place in Reigate or the Walton Street offices in Aylesbury. To apply, we request that you submit a CV and you will be asked the following 4 questions: Please describe your experience of working within a regulatory, enforcement, compliance, consumer protection or similar environment. What was your role, and what outcomes did you achieve? This role requires building effective partnerships across a range of organisations. Please provide an example of how you have developed and maintained productive working relationships with colleagues, partners or external stakeholders to achieve a shared objective. Please give an example of a piece of research, analysis or investigation you have undertaken. How did you gather and interpret the information, and how did your findings inform decisions, actions or improvements? This role involves managing competing priorities while maintaining accurate records and reports. Please describe a time when you had to balance multiple pieces of work simultaneously. How did you organise yourself, and what was the outcome? This post is subject to a Standard Disclosure and Barring Service (DBS) check. The job advert closes at 23:59 on 31/08/2026 with interviews to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Aug 13, 2026
Contractor
The starting salary for this role is 34,660 per annum, based on working 36 hours per week. We welcome both full-time and part-time applications. This is a 12 month fixed term contract opportunity. This is an exciting opportunity to join our team at a pivotal time as we prepare for and implement new responsibilities arising from the Renters' Rights Act. The successful candidate will help shape our approach to this significant legislative change, working closely with local authority partners across Buckinghamshire and Surrey to ensure tenants are protected and businesses understand their responsibilities. This role offers the opportunity to develop specialist expertise in an emerging area of consumer protection while contributing to wider Trading Standards priorities. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About The Role We are looking for an enthusiastic and motivated Trading Standards Officer to support the delivery of Trading Standards functions while taking a lead role in the development of our response to the Renters' Rights Act. Working alongside experienced officers, you will contribute to investigations, project work, intelligence gathering and enforcement activity. You will also play a key role in developing and maintaining effective partnerships with colleagues across local government and other enforcement agencies. A particular focus of this role will be: Acting as the Trading Standards Single Point of Contact (SPOC) for matters relating to the Renters' Rights Act. Developing and maintaining strong working relationships with housing, licensing and environmental health teams across Buckinghamshire and Surrey. Supporting collaborative working arrangements through Local Government Reorganisation and into the future East Surrey and West Surrey authorities. Researching student accommodation provision and helping to develop educational resources relating to the Renters' Rights Act. Sharing best practice with partner organisations on enforcement approaches, powers of entry, seizure and wider regulatory considerations. Monitoring developments relating to the proposed landlord register and identifying opportunities to support Trading Standards activity. Preparing reports, maintaining records and supporting legal and enforcement processes where required. This is an excellent opportunity for someone who enjoys partnership working, research, problem-solving and delivering positive outcomes for residents. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience working within a regulatory, enforcement, compliance, consumer protection or related environment. Excellent communication skills and the ability to build productive relationships with a range of stakeholders. Strong analytical and research skills, with the ability to interpret information and identify practical solutions. Experience of preparing reports and maintaining accurate records. Good organisational skills and the ability to manage competing priorities. The ability to work both independently and as part of a wider team. Good IT skills, including Microsoft Office applications. Hold a Trading Standards qualification or demonstrate commensurate experience and knowledge of the broad scope of Trading Standards matters. A driving licence and access to a car are required. The role will require travel across Buckinghamshire and Surrey. The role supports agile working and the administrative base will be either at Woodhatch Place in Reigate or the Walton Street offices in Aylesbury. To apply, we request that you submit a CV and you will be asked the following 4 questions: Please describe your experience of working within a regulatory, enforcement, compliance, consumer protection or similar environment. What was your role, and what outcomes did you achieve? This role requires building effective partnerships across a range of organisations. Please provide an example of how you have developed and maintained productive working relationships with colleagues, partners or external stakeholders to achieve a shared objective. Please give an example of a piece of research, analysis or investigation you have undertaken. How did you gather and interpret the information, and how did your findings inform decisions, actions or improvements? This role involves managing competing priorities while maintaining accurate records and reports. Please describe a time when you had to balance multiple pieces of work simultaneously. How did you organise yourself, and what was the outcome? This post is subject to a Standard Disclosure and Barring Service (DBS) check. The job advert closes at 23:59 on 31/08/2026 with interviews to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Customer Service & Dispute Officer Location: Hackney E8 Service: Homeownership Services Hybrid Start: ASAP Length: 3 Months + Pay: 21.53 Per Hour PAYE/ 29.01 Per Hour Umbrella Working Pattern: Full-time (including occasional evening/weekend work) About the Role Are you a proactive customer service professional with a knack for resolving complex disputes and a strong understanding of leasehold management? The London Borough of Hackney is seeking a Leasehold Customer Service & Dispute Officer to join our dynamic Homeownership Services team. In this pivotal role, you will be the front-line champion for leaseholders, shared owners, and freeholders across the borough. You will deliver high-quality, sensitive, and effective resolution to enquiries, formal complaints, and service charge disputes, ensuring our residents receive outstanding support while protecting the Council's interests. Key Responsibilities Dispute Resolution & Enquiry Management: Lead on investigating and resolving a broad range of enquiries, formal complaints, and disputes regarding service charges (estimates, actuals, major works), ground rents, shared ownership, and reserve funds. Legal & Court Representation: Represent the London Borough of Hackney at County Courts and Tribunals regarding disputes, challenges, and lease breaches. Consents & Statutory Processes: Process and manage leaseholder applications for alterations, sub-letting, pet consents, and running home businesses, liaising with surveyors, planning, building control, and legal teams. Resident Engagement & Events: Organize and participate in resident events, focus groups, surgeries, and meetings (including Neighbourhood/Estate Committees) to boost homeowner satisfaction and improve engagement. Safeguarding & Support: Identify vulnerable residents, make multi-agency referrals, and arrange appropriate support while ensuring safeguarding protocols are followed. Financial & Administrative Accuracy: Interpret lease terms, update property/account databases, process financial adjustments (write-offs, refunds, account reconciliations), and ensure compliance with safety standards (e.g., Gas and Electrical Safety enforcement). What We Are Looking For Qualifications, Knowledge & Experience Strong working knowledge of Right to Buy (RTB), housing, service charge legislation, and legal dispute resolution processes. Proven track record of successfully resolving customer disputes and complex cases within a public-facing environment. Experience monitoring and achieving key operational targets while working under tight deadlines. Essential Skills & Abilities Customer Service & Communication: Excellent oral and written communication skills with the ability to negotiate, de-escalate, and resolve customer grievances empathetically and efficiently. Analytical & Financial Numeracy: Strong numerical ability to accurately calculate balances, prepare financial statements, and review repayment agreements. IT & Technical Proficiency: Highly proficient in Microsoft Office and Google Workspace tools (especially Excel, Access, Google Sheets, and Google Forms). Organization & Detail: Exceptional attention to detail, strong organization skills for diary/events management, and the ability to maintain accurate digital and manual records. Self-Motivated & Adaptable: Capable of prioritizing your own workload, working independently, and collaborating positively within a team environment. Council Values & Requirements A demonstrated commitment to equality, diversity, inclusion, and continuous organizational learning. Willingness and ability to work flexible hours, including occasional evenings and weekends to attend meetings or resident events. Why Join Hackney? At the London Borough of Hackney, we are committed to building a fairer, greener borough. We offer a supportive culture focused on learning, empowerment, and continuous improvement, where your work directly impacts the daily lives of local residents. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Aug 13, 2026
Seasonal
Customer Service & Dispute Officer Location: Hackney E8 Service: Homeownership Services Hybrid Start: ASAP Length: 3 Months + Pay: 21.53 Per Hour PAYE/ 29.01 Per Hour Umbrella Working Pattern: Full-time (including occasional evening/weekend work) About the Role Are you a proactive customer service professional with a knack for resolving complex disputes and a strong understanding of leasehold management? The London Borough of Hackney is seeking a Leasehold Customer Service & Dispute Officer to join our dynamic Homeownership Services team. In this pivotal role, you will be the front-line champion for leaseholders, shared owners, and freeholders across the borough. You will deliver high-quality, sensitive, and effective resolution to enquiries, formal complaints, and service charge disputes, ensuring our residents receive outstanding support while protecting the Council's interests. Key Responsibilities Dispute Resolution & Enquiry Management: Lead on investigating and resolving a broad range of enquiries, formal complaints, and disputes regarding service charges (estimates, actuals, major works), ground rents, shared ownership, and reserve funds. Legal & Court Representation: Represent the London Borough of Hackney at County Courts and Tribunals regarding disputes, challenges, and lease breaches. Consents & Statutory Processes: Process and manage leaseholder applications for alterations, sub-letting, pet consents, and running home businesses, liaising with surveyors, planning, building control, and legal teams. Resident Engagement & Events: Organize and participate in resident events, focus groups, surgeries, and meetings (including Neighbourhood/Estate Committees) to boost homeowner satisfaction and improve engagement. Safeguarding & Support: Identify vulnerable residents, make multi-agency referrals, and arrange appropriate support while ensuring safeguarding protocols are followed. Financial & Administrative Accuracy: Interpret lease terms, update property/account databases, process financial adjustments (write-offs, refunds, account reconciliations), and ensure compliance with safety standards (e.g., Gas and Electrical Safety enforcement). What We Are Looking For Qualifications, Knowledge & Experience Strong working knowledge of Right to Buy (RTB), housing, service charge legislation, and legal dispute resolution processes. Proven track record of successfully resolving customer disputes and complex cases within a public-facing environment. Experience monitoring and achieving key operational targets while working under tight deadlines. Essential Skills & Abilities Customer Service & Communication: Excellent oral and written communication skills with the ability to negotiate, de-escalate, and resolve customer grievances empathetically and efficiently. Analytical & Financial Numeracy: Strong numerical ability to accurately calculate balances, prepare financial statements, and review repayment agreements. IT & Technical Proficiency: Highly proficient in Microsoft Office and Google Workspace tools (especially Excel, Access, Google Sheets, and Google Forms). Organization & Detail: Exceptional attention to detail, strong organization skills for diary/events management, and the ability to maintain accurate digital and manual records. Self-Motivated & Adaptable: Capable of prioritizing your own workload, working independently, and collaborating positively within a team environment. Council Values & Requirements A demonstrated commitment to equality, diversity, inclusion, and continuous organizational learning. Willingness and ability to work flexible hours, including occasional evenings and weekends to attend meetings or resident events. Why Join Hackney? At the London Borough of Hackney, we are committed to building a fairer, greener borough. We offer a supportive culture focused on learning, empowerment, and continuous improvement, where your work directly impacts the daily lives of local residents. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities. Location: London Contract: Temporary Pay Rate: £30.00 - £31.70 per hour PAYE 300 per day Umbrella Working Pattern: Hybrid Reporting to the Head of Housing , you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch. This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement. Key Responsibilities As Neighbourhood Manager, you will: Lead and manage a team delivering high-quality neighbourhood and tenancy management services . Ensure excellent customer service and resident satisfaction across homes. Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement . Manage complex tenancy cases , including enforcement action , legal proceedings and possession cases where required. Ensure compliance with housing legislation , council policies and the Regulator of Social Housing Consumer Standards. Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary. Lead estate inspections , identify environmental improvements and work with internal teams to resolve issues. Manage voids, tenancy sign-ups and allocations to minimise turnaround times. Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales. Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations. Produce performance reports and provide updates to senior management. Support service transformation and continuous improvement initiatives across the Housing Service. Essential Experience Experience managing neighbourhood or housing management services within a Local Authority or Housing Association. Strong knowledge of tenancy management, neighbourhood management and housing legislation. Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues. Proven experience leading, motivating and developing high-performing teams. Strong understanding of estate management and resident engagement. Experience managing complaints and improving customer satisfaction. Ability to interpret housing legislation and ensure regulatory compliance. Excellent communication, negotiation and stakeholder management skills. Strong report writing, analytical and organisational skills. Experience working within a performance-driven environment. Key Skills Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management Qualifications Degree or equivalent professional experience. Level 4 Housing Qualification (or willingness to work towards one) is desirable. Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough. If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!
Aug 12, 2026
Full time
We are recruiting for an experienced Neighbourhood Manager to join a busy Housing Service within a London Housing Provider. This is an excellent opportunity to lead a team delivering high-quality neighbourhood and tenancy management services, ensuring residents receive a responsive, customer-focused service while maintaining safe, clean and well-managed communities. Location: London Contract: Temporary Pay Rate: £30.00 - £31.70 per hour PAYE 300 per day Umbrella Working Pattern: Hybrid Reporting to the Head of Housing , you will lead a team of Neighbourhood & Officers and a Housing Coordinator, driving performance, regulatory compliance and continuous service improvement across your housing patch. This role is ideal for an experienced housing professional with strong leadership skills and a proven track record in tenancy management, neighbourhood services and resident engagement. Key Responsibilities As Neighbourhood Manager, you will: Lead and manage a team delivering high-quality neighbourhood and tenancy management services . Ensure excellent customer service and resident satisfaction across homes. Oversee tenancy management, estate management, anti-social behaviour (ASB), safeguarding and community engagement . Manage complex tenancy cases , including enforcement action , legal proceedings and possession cases where required. Ensure compliance with housing legislation , council policies and the Regulator of Social Housing Consumer Standards. Monitor team performance through KPIs, service standards and performance indicators, implementing improvement plans where necessary. Lead estate inspections , identify environmental improvements and work with internal teams to resolve issues. Manage voids, tenancy sign-ups and allocations to minimise turnaround times. Ensure Fire Risk Assessment actions and health & safety recommendations are completed within required timescales. Build strong relationships with residents, contractors, elected members and external partners including Police, Health Services and community organisations. Produce performance reports and provide updates to senior management. Support service transformation and continuous improvement initiatives across the Housing Service. Essential Experience Experience managing neighbourhood or housing management services within a Local Authority or Housing Association. Strong knowledge of tenancy management, neighbourhood management and housing legislation. Experience managing Anti-Social Behaviour (ASB) cases and complex tenancy issues. Proven experience leading, motivating and developing high-performing teams. Strong understanding of estate management and resident engagement. Experience managing complaints and improving customer satisfaction. Ability to interpret housing legislation and ensure regulatory compliance. Excellent communication, negotiation and stakeholder management skills. Strong report writing, analytical and organisational skills. Experience working within a performance-driven environment. Key Skills Neighbourhood Management, Tenancy Management, Housing Management, Estate Management, Anti-Social Behaviour (ASB), Resident Engagement, Complaints Resolution, Performance Management, Regulatory Compliance, Fire Safety Compliance, Safeguarding, Partnership Working, Service Improvement, Leadership & Staff Management Qualifications Degree or equivalent professional experience. Level 4 Housing Qualification (or willingness to work towards one) is desirable. Why Apply? This is an excellent opportunity to join a forward-thinking Housing Service where you'll play a key leadership role in delivering outstanding neighbourhood services, improving resident satisfaction and creating safer, stronger communities. You'll have the opportunity to influence service delivery, lead change and make a genuine difference to residents across the borough. If you're an experienced Neighbourhood Manager with a strong background in housing management and a passion for delivering excellent services, we'd love to hear from you. Apply today!
Private Sector Housing Enforcement Team Leader - Selective Licensing London 60- 65 per hour Initial 3-month contract Hybrid working (3 days on site) Are you an experienced Private Sector Housing Enforcement Team Leader looking for your next London Borough contract? I'm working with a London Borough that is looking to appoint an experienced Team Leader to manage its Selective Licensing Enforcement Team on an initial three-month contract. This is a leadership-focused position within a busy Private Sector Housing service. You will oversee a team of officers responsible for selective licensing investigations, property inspections, landlord compliance and formal enforcement action. The successful candidate will provide day-to-day operational leadership, manage team performance and ensure that complex Private Sector Housing enforcement cases are progressed effectively. You will also support the delivery of the borough's selective licensing scheme, helping the service achieve its licensing, compliance and enforcement objectives. Your responsibilities will include: Managing a team of Private Sector Housing Officers, Licensing Officers and Enforcement Officers. Overseeing the operational delivery of the borough's selective licensing scheme. Allocating and reviewing Private Sector Housing enforcement cases across the team. Monitoring workloads, performance, KPIs and case progression. Providing technical guidance on selective licensing, housing conditions and landlord non-compliance. Reviewing complex investigations and ensuring appropriate enforcement action is taken. Supporting officers with Housing Health and Safety Rating System inspections. Advising on Category 1 and Category 2 hazards under HHSRS. Reviewing statutory notices prepared under the Housing Act 2004. Overseeing Civil Penalty Notices, prosecutions, tribunal cases and other formal enforcement action. Ensuring evidence, witness statements and case files meet the required legal standards. Managing escalated complaints involving landlords, tenants and managing agents. Working closely with legal services, senior managers and internal partner teams. Producing performance reports and providing updates on selective licensing activity. Supporting the development of procedures, operational processes and enforcement policies. Coaching and developing officers to maintain a consistent and effective enforcement approach. The ideal candidate will have: Previous Team Leader, Principal Officer or Senior Officer experience within a Local Authority. Demonstrable experience managing a Private Sector Housing enforcement team. Direct experience delivering or managing selective licensing schemes. Strong knowledge of selective licensing legislation and the Housing Act 2004. Extensive experience of housing enforcement within the private rented sector. A strong understanding of HHSRS and Category 1 and Category 2 hazards. Experience reviewing statutory notices, Civil Penalty Notices and prosecution files. The ability to manage team performance, workloads and operational priorities. Experience supporting officers with complex enforcement investigations. Confidence working with senior stakeholders, legal teams, landlords and elected members. A relevant Environmental Health, Housing or enforcement qualification would be desirable. This is an excellent opportunity for an experienced Private Sector Housing Enforcement Team Leader, Selective Licensing Team Leader or Principal Private Sector Housing Officer to join a London Borough and lead the delivery of an important licensing and enforcement programme. The contract is initially for three months, paying 60- 65 per hour , with hybrid working and the potential for further extension. If you have experience managing selective licensing schemes and leading a Local Authority Private Sector Housing enforcement team, I'd love to speak with you. To apply or find out more, please contact Shaye Box: (phone number removed) (url removed)
Aug 12, 2026
Contractor
Private Sector Housing Enforcement Team Leader - Selective Licensing London 60- 65 per hour Initial 3-month contract Hybrid working (3 days on site) Are you an experienced Private Sector Housing Enforcement Team Leader looking for your next London Borough contract? I'm working with a London Borough that is looking to appoint an experienced Team Leader to manage its Selective Licensing Enforcement Team on an initial three-month contract. This is a leadership-focused position within a busy Private Sector Housing service. You will oversee a team of officers responsible for selective licensing investigations, property inspections, landlord compliance and formal enforcement action. The successful candidate will provide day-to-day operational leadership, manage team performance and ensure that complex Private Sector Housing enforcement cases are progressed effectively. You will also support the delivery of the borough's selective licensing scheme, helping the service achieve its licensing, compliance and enforcement objectives. Your responsibilities will include: Managing a team of Private Sector Housing Officers, Licensing Officers and Enforcement Officers. Overseeing the operational delivery of the borough's selective licensing scheme. Allocating and reviewing Private Sector Housing enforcement cases across the team. Monitoring workloads, performance, KPIs and case progression. Providing technical guidance on selective licensing, housing conditions and landlord non-compliance. Reviewing complex investigations and ensuring appropriate enforcement action is taken. Supporting officers with Housing Health and Safety Rating System inspections. Advising on Category 1 and Category 2 hazards under HHSRS. Reviewing statutory notices prepared under the Housing Act 2004. Overseeing Civil Penalty Notices, prosecutions, tribunal cases and other formal enforcement action. Ensuring evidence, witness statements and case files meet the required legal standards. Managing escalated complaints involving landlords, tenants and managing agents. Working closely with legal services, senior managers and internal partner teams. Producing performance reports and providing updates on selective licensing activity. Supporting the development of procedures, operational processes and enforcement policies. Coaching and developing officers to maintain a consistent and effective enforcement approach. The ideal candidate will have: Previous Team Leader, Principal Officer or Senior Officer experience within a Local Authority. Demonstrable experience managing a Private Sector Housing enforcement team. Direct experience delivering or managing selective licensing schemes. Strong knowledge of selective licensing legislation and the Housing Act 2004. Extensive experience of housing enforcement within the private rented sector. A strong understanding of HHSRS and Category 1 and Category 2 hazards. Experience reviewing statutory notices, Civil Penalty Notices and prosecution files. The ability to manage team performance, workloads and operational priorities. Experience supporting officers with complex enforcement investigations. Confidence working with senior stakeholders, legal teams, landlords and elected members. A relevant Environmental Health, Housing or enforcement qualification would be desirable. This is an excellent opportunity for an experienced Private Sector Housing Enforcement Team Leader, Selective Licensing Team Leader or Principal Private Sector Housing Officer to join a London Borough and lead the delivery of an important licensing and enforcement programme. The contract is initially for three months, paying 60- 65 per hour , with hybrid working and the potential for further extension. If you have experience managing selective licensing schemes and leading a Local Authority Private Sector Housing enforcement team, I'd love to speak with you. To apply or find out more, please contact Shaye Box: (phone number removed) (url removed)
Income & Recovery Officer Wolverhampton Fully Remote Rate: £18.51 per hour IR35 Status: Inside IR35 Initial Contract Length: 3 Months Extension Potential: Likely Start Date: ASAP Working Hours: Full Time (Up to 37 hours per week) Role Summary This is a fantastic opportunity for an individual with experience in revenues, debt recovery or customer-focused financial services to support the collection and recovery of Council Tax, Business Rates, Housing Benefit Overpayments and other debts. Working within the Revenues team, you will provide high-quality customer service while ensuring recovery processes are carried out accurately, efficiently and in line with current legislation and Council policies. What You'll Do as an Income & Recovery Officer Manage the collection and recovery of Council Tax, Business Rates, Housing Benefit Overpayments and other debts owed to the Council. Provide advice and guidance to customers on liability, discounts, exemptions, payment options and debt recovery processes. Negotiate affordable repayment arrangements, taking into account customers' financial circumstances and vulnerabilities. Monitor repayment agreements, pursue outstanding debts and take appropriate recovery action in line with legislation and Council policy. Maintain accurate records, process correspondence and liaise with internal departments, enforcement agents and external organisations to support effective debt recovery. What You'll Need as an Income & Recovery Officer Previous experience within Council Tax, Business Rates, debt recovery, revenues or a similar income recovery environment. Excellent customer service skills with experience handling enquiries by telephone, email and face-to-face. Knowledge of Council Tax and Business Rates legislation and debt recovery processes. Strong organisational skills with the ability to manage a busy workload and meet performance targets. Good IT skills with experience using Microsoft Office and case management or revenues systems. What's On Offer £18.51 per hour. Fully Remote Initial 3-month contract with the potential for extension. Inside IR35 Opportunity to join a supportive Local Authority Revenues team. Immediate start available. Apply If you're an experienced Income & Recovery Officer looking for your next Local Authority contract, we'd love to hear from you. Apply today or get in touch to find out more about the role.
Aug 12, 2026
Contractor
Income & Recovery Officer Wolverhampton Fully Remote Rate: £18.51 per hour IR35 Status: Inside IR35 Initial Contract Length: 3 Months Extension Potential: Likely Start Date: ASAP Working Hours: Full Time (Up to 37 hours per week) Role Summary This is a fantastic opportunity for an individual with experience in revenues, debt recovery or customer-focused financial services to support the collection and recovery of Council Tax, Business Rates, Housing Benefit Overpayments and other debts. Working within the Revenues team, you will provide high-quality customer service while ensuring recovery processes are carried out accurately, efficiently and in line with current legislation and Council policies. What You'll Do as an Income & Recovery Officer Manage the collection and recovery of Council Tax, Business Rates, Housing Benefit Overpayments and other debts owed to the Council. Provide advice and guidance to customers on liability, discounts, exemptions, payment options and debt recovery processes. Negotiate affordable repayment arrangements, taking into account customers' financial circumstances and vulnerabilities. Monitor repayment agreements, pursue outstanding debts and take appropriate recovery action in line with legislation and Council policy. Maintain accurate records, process correspondence and liaise with internal departments, enforcement agents and external organisations to support effective debt recovery. What You'll Need as an Income & Recovery Officer Previous experience within Council Tax, Business Rates, debt recovery, revenues or a similar income recovery environment. Excellent customer service skills with experience handling enquiries by telephone, email and face-to-face. Knowledge of Council Tax and Business Rates legislation and debt recovery processes. Strong organisational skills with the ability to manage a busy workload and meet performance targets. Good IT skills with experience using Microsoft Office and case management or revenues systems. What's On Offer £18.51 per hour. Fully Remote Initial 3-month contract with the potential for extension. Inside IR35 Opportunity to join a supportive Local Authority Revenues team. Immediate start available. Apply If you're an experienced Income & Recovery Officer looking for your next Local Authority contract, we'd love to hear from you. Apply today or get in touch to find out more about the role.
Private Sector Housing Team Leader - High-Rise Fire Safety and Housing Enforcement London Borough 60- 65 per hour Contract Private Sector Housing Job Initial 3-month contract Hybrid working (3 days on site) Are you looking for your next Private Sector Housing job within a London Borough? An experienced Private Sector Housing Team Leader is required to manage a specialist high-rise residential building and fire safety team. This contract opportunity will involve leading officers responsible for high-rise fire safety inspections, housing enforcement, building compliance and complex residential property investigations. This is an excellent opportunity for a Private Sector Housing Team Leader , Housing Enforcement Team Leader, Principal Environmental Health Officer or Senior Private Sector Housing Officer with experience managing high-rise building inspections and fire safety enforcement. Private Sector Housing Team Leader Job As the Private Sector Housing Team Leader, you will manage the day-to-day delivery of a high-rise building inspection and enforcement programme. You will lead a team of Private Sector Housing Officers and Environmental Health Officers carrying out fire safety checks, Housing Health and Safety Rating System inspections and formal housing enforcement action across high-rise residential buildings. The team will investigate fire safety concerns, housing hazards, poor property conditions and non-compliance involving landlords, freeholders and managing agents. You will ensure that the highest-risk high-rise buildings are prioritised and that appropriate Private Sector Housing enforcement action is taken to protect residents. High-Rise Fire Safety Responsibilities Your responsibilities will include: Managing a team of Private Sector Housing Officers, Environmental Health Officers and Housing Enforcement Officers. Leading high-rise residential building inspection and fire safety programmes. Allocating and reviewing complex high-rise fire safety and Private Sector Housing cases. Managing inspections of privately rented flats, residential blocks and complex high-rise buildings. Overseeing checks of communal areas, escape routes and protected means of escape. Reviewing concerns relating to fire doors, self-closing devices and fire-resisting construction. Overseeing checks relating to compartmentation, fire-stopping and service penetrations. Reviewing smoke control systems, emergency lighting, fire alarms and fire safety signage. Ensuring communal areas and escape routes are free from obstructions and combustible materials. Reviewing fire risk assessments and identifying gaps in fire safety compliance. Ensuring officers appropriately assess fire hazards under the Housing Health and Safety Rating System. Providing technical advice on Category 1 and Category 2 fire hazards. Reviewing concerns involving cladding, balconies, external wall systems and fa ade defects. Coordinating joint inspections with the Fire and Rescue Service, Building Control and other regulatory partners. Liaising with landlords, freeholders, managing agents, responsible persons and residents. Ensuring urgent fire safety risks are escalated and appropriate interim measures are considered. Monitoring remedial work and ensuring fire safety defects are addressed within agreed timescales. Managing team workloads, performance targets, inspection programmes and KPIs. Providing technical guidance and case direction to Private Sector Housing Officers. Reviewing statutory notices, schedules of work and formal enforcement recommendations. Ensuring evidence, photographs, inspection notes and witness statements meet legal standards. Overseeing Civil Penalty Notices, prosecutions, emergency action and works in default. Preparing reports and performance updates for senior managers. Supporting the development of high-rise fire safety and Private Sector Housing enforcement procedures. Private Sector Housing Enforcement The successful candidate will oversee complex Private Sector Housing enforcement cases from initial inspection through to formal legal action. You will ensure that officers use the Housing Act 2004 and other relevant legislation effectively when addressing fire hazards, poor housing conditions and landlord non-compliance. You will review enforcement notices, Civil Penalty Notices, prosecution files, evidence bundles and tribunal documentation before formal action is taken. This role requires a confident technical manager who can provide clear direction on difficult Private Sector Housing enforcement investigations and maintain a consistent approach across the team. Essential Experience The successful candidate will ideally have: Previous Team Leader, Principal Officer or Senior Officer experience within a Local Authority. Experience managing a Private Sector Housing or Housing Enforcement team. Strong experience working within Local Authority Private Sector Housing . Experience managing high-rise residential building inspections. Experience overseeing fire safety checks in blocks of flats. Detailed knowledge of fire doors, compartmentation, fire-stopping and means of escape. Strong working knowledge of the Housing Act 2004. Detailed knowledge of the Housing Health and Safety Rating System. Experience assessing Category 1 and Category 2 hazards. Experience reviewing statutory notices and formal housing enforcement action. Experience managing Civil Penalty Notices, prosecutions or tribunal cases. Experience working with the Fire and Rescue Service and other regulatory partners. The ability to manage officers, workloads, KPIs and complex investigations. Confidence dealing with landlords, freeholders, managing agents and senior stakeholders. A relevant Environmental Health, Housing, Fire Safety or Building Safety qualification would be advantageous. This Private Sector Housing job offers the opportunity to lead a specialist high-rise fire safety and housing enforcement team within a London Borough. The role provides: A competitive rate of 60- 65 per hour . An initial three-month contract. Hybrid working. Responsibility for a specialist high-rise building portfolio. The opportunity to manage experienced Private Sector Housing and enforcement officers. Potential for the contract to be extended. To apply for this position, contact Shaye Box. Shaye Box (phone number removed) (url removed)
Aug 12, 2026
Seasonal
Private Sector Housing Team Leader - High-Rise Fire Safety and Housing Enforcement London Borough 60- 65 per hour Contract Private Sector Housing Job Initial 3-month contract Hybrid working (3 days on site) Are you looking for your next Private Sector Housing job within a London Borough? An experienced Private Sector Housing Team Leader is required to manage a specialist high-rise residential building and fire safety team. This contract opportunity will involve leading officers responsible for high-rise fire safety inspections, housing enforcement, building compliance and complex residential property investigations. This is an excellent opportunity for a Private Sector Housing Team Leader , Housing Enforcement Team Leader, Principal Environmental Health Officer or Senior Private Sector Housing Officer with experience managing high-rise building inspections and fire safety enforcement. Private Sector Housing Team Leader Job As the Private Sector Housing Team Leader, you will manage the day-to-day delivery of a high-rise building inspection and enforcement programme. You will lead a team of Private Sector Housing Officers and Environmental Health Officers carrying out fire safety checks, Housing Health and Safety Rating System inspections and formal housing enforcement action across high-rise residential buildings. The team will investigate fire safety concerns, housing hazards, poor property conditions and non-compliance involving landlords, freeholders and managing agents. You will ensure that the highest-risk high-rise buildings are prioritised and that appropriate Private Sector Housing enforcement action is taken to protect residents. High-Rise Fire Safety Responsibilities Your responsibilities will include: Managing a team of Private Sector Housing Officers, Environmental Health Officers and Housing Enforcement Officers. Leading high-rise residential building inspection and fire safety programmes. Allocating and reviewing complex high-rise fire safety and Private Sector Housing cases. Managing inspections of privately rented flats, residential blocks and complex high-rise buildings. Overseeing checks of communal areas, escape routes and protected means of escape. Reviewing concerns relating to fire doors, self-closing devices and fire-resisting construction. Overseeing checks relating to compartmentation, fire-stopping and service penetrations. Reviewing smoke control systems, emergency lighting, fire alarms and fire safety signage. Ensuring communal areas and escape routes are free from obstructions and combustible materials. Reviewing fire risk assessments and identifying gaps in fire safety compliance. Ensuring officers appropriately assess fire hazards under the Housing Health and Safety Rating System. Providing technical advice on Category 1 and Category 2 fire hazards. Reviewing concerns involving cladding, balconies, external wall systems and fa ade defects. Coordinating joint inspections with the Fire and Rescue Service, Building Control and other regulatory partners. Liaising with landlords, freeholders, managing agents, responsible persons and residents. Ensuring urgent fire safety risks are escalated and appropriate interim measures are considered. Monitoring remedial work and ensuring fire safety defects are addressed within agreed timescales. Managing team workloads, performance targets, inspection programmes and KPIs. Providing technical guidance and case direction to Private Sector Housing Officers. Reviewing statutory notices, schedules of work and formal enforcement recommendations. Ensuring evidence, photographs, inspection notes and witness statements meet legal standards. Overseeing Civil Penalty Notices, prosecutions, emergency action and works in default. Preparing reports and performance updates for senior managers. Supporting the development of high-rise fire safety and Private Sector Housing enforcement procedures. Private Sector Housing Enforcement The successful candidate will oversee complex Private Sector Housing enforcement cases from initial inspection through to formal legal action. You will ensure that officers use the Housing Act 2004 and other relevant legislation effectively when addressing fire hazards, poor housing conditions and landlord non-compliance. You will review enforcement notices, Civil Penalty Notices, prosecution files, evidence bundles and tribunal documentation before formal action is taken. This role requires a confident technical manager who can provide clear direction on difficult Private Sector Housing enforcement investigations and maintain a consistent approach across the team. Essential Experience The successful candidate will ideally have: Previous Team Leader, Principal Officer or Senior Officer experience within a Local Authority. Experience managing a Private Sector Housing or Housing Enforcement team. Strong experience working within Local Authority Private Sector Housing . Experience managing high-rise residential building inspections. Experience overseeing fire safety checks in blocks of flats. Detailed knowledge of fire doors, compartmentation, fire-stopping and means of escape. Strong working knowledge of the Housing Act 2004. Detailed knowledge of the Housing Health and Safety Rating System. Experience assessing Category 1 and Category 2 hazards. Experience reviewing statutory notices and formal housing enforcement action. Experience managing Civil Penalty Notices, prosecutions or tribunal cases. Experience working with the Fire and Rescue Service and other regulatory partners. The ability to manage officers, workloads, KPIs and complex investigations. Confidence dealing with landlords, freeholders, managing agents and senior stakeholders. A relevant Environmental Health, Housing, Fire Safety or Building Safety qualification would be advantageous. This Private Sector Housing job offers the opportunity to lead a specialist high-rise fire safety and housing enforcement team within a London Borough. The role provides: A competitive rate of 60- 65 per hour . An initial three-month contract. Hybrid working. Responsibility for a specialist high-rise building portfolio. The opportunity to manage experienced Private Sector Housing and enforcement officers. Potential for the contract to be extended. To apply for this position, contact Shaye Box. Shaye Box (phone number removed) (url removed)
Hays Construction and Property
St. Helens, Merseyside
ASB Officer Location: St Helens Office (covering the Heartlands patch) Contract: 6-Month Fixed-Term Contract via Hays Pay: Weekly Pay Opportunity: Potential for Extension Your New Company Hays are proud to be working in partnership with a leading social housing organisation to recruit an ASB Officer on an initial 6-month fixed-term contract. This is an exciting opportunity to join a proactive community safety team dedicated to tackling anti-social behaviour, tenancy breaches, and neighbourhood issues across the Heartlands area. Based from the St Helens office you will work closely with residents, partner agencies, and internal teams to deliver safer, stronger communities. Your New Role As an ASB Officer, you will manage a caseload of complex and serious anti-social behaviour cases, including harassment, hate crime, domestic abuse, and other tenancy breaches. You will be responsible for progressing cases through investigation and enforcement stages, ensuring effective interventions are delivered and legal action is pursued where appropriate. Key responsibilities include: Managing serious and persistent ASB and tenancy breach cases from investigation through to resolution. Conducting interviews, gathering evidence, taking witness statements, and preparing cases for legal action. Working closely with legal teams in the preparation and service of notices and court documentation. Attending court hearings and providing evidence where required. Supporting Housing and Neighbourhood Officers with case management advice and evidence gathering. Liaising with police, local authorities, mediation services, and support agencies to achieve positive outcomes for customers and communities. Ensuring vulnerable residents receive appropriate support throughout investigations. Maintaining accurate records and case notes on housing management systems. What You'll Need to Succeed Previous experience managing anti-social behaviour, tenancy enforcement, housing management, or community safety cases. Strong knowledge of ASB legislation, tenancy enforcement processes, and legal remedies. Experience preparing evidence and supporting court proceedings. Excellent communication and stakeholder management skills. Strong report-writing and case management abilities. Ability to manage a demanding caseload and prioritise effectively. Experience working with vulnerable customers and challenging situations. Good IT skills and experience using housing or case management systems. What You'll Get in Return Hourly rate between 18.82 to 24.36 depending on PAYE or Umbrella Weekly pay through Hays. Initial 6-month fixed-term contract. Potential extension opportunity. Hybrid working with a St Helens office base and responsibility for the Heartlands patch. The opportunity to make a real impact within local communities. Ongoing support from your dedicated Hays consultant. What You Need to Do Now If you're interested in this opportunity click Apply Now to submit your CV or contact the Hays Housing team for a confidential discussion.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 12, 2026
Seasonal
ASB Officer Location: St Helens Office (covering the Heartlands patch) Contract: 6-Month Fixed-Term Contract via Hays Pay: Weekly Pay Opportunity: Potential for Extension Your New Company Hays are proud to be working in partnership with a leading social housing organisation to recruit an ASB Officer on an initial 6-month fixed-term contract. This is an exciting opportunity to join a proactive community safety team dedicated to tackling anti-social behaviour, tenancy breaches, and neighbourhood issues across the Heartlands area. Based from the St Helens office you will work closely with residents, partner agencies, and internal teams to deliver safer, stronger communities. Your New Role As an ASB Officer, you will manage a caseload of complex and serious anti-social behaviour cases, including harassment, hate crime, domestic abuse, and other tenancy breaches. You will be responsible for progressing cases through investigation and enforcement stages, ensuring effective interventions are delivered and legal action is pursued where appropriate. Key responsibilities include: Managing serious and persistent ASB and tenancy breach cases from investigation through to resolution. Conducting interviews, gathering evidence, taking witness statements, and preparing cases for legal action. Working closely with legal teams in the preparation and service of notices and court documentation. Attending court hearings and providing evidence where required. Supporting Housing and Neighbourhood Officers with case management advice and evidence gathering. Liaising with police, local authorities, mediation services, and support agencies to achieve positive outcomes for customers and communities. Ensuring vulnerable residents receive appropriate support throughout investigations. Maintaining accurate records and case notes on housing management systems. What You'll Need to Succeed Previous experience managing anti-social behaviour, tenancy enforcement, housing management, or community safety cases. Strong knowledge of ASB legislation, tenancy enforcement processes, and legal remedies. Experience preparing evidence and supporting court proceedings. Excellent communication and stakeholder management skills. Strong report-writing and case management abilities. Ability to manage a demanding caseload and prioritise effectively. Experience working with vulnerable customers and challenging situations. Good IT skills and experience using housing or case management systems. What You'll Get in Return Hourly rate between 18.82 to 24.36 depending on PAYE or Umbrella Weekly pay through Hays. Initial 6-month fixed-term contract. Potential extension opportunity. Hybrid working with a St Helens office base and responsibility for the Heartlands patch. The opportunity to make a real impact within local communities. Ongoing support from your dedicated Hays consultant. What You Need to Do Now If you're interested in this opportunity click Apply Now to submit your CV or contact the Hays Housing team for a confidential discussion.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Homelessness Prevention Tenancy Relations Officer Temporary 3-6 months initially Competitive Rates West London area Our client is looking for a dedicated professional to join their Homelessness, Independence and Prevention Service (HIPS) to deliver a specialist private rented tenancy advice service that protects households facing eviction, repossession, issues of disrepair, landlord harassment, and affordability within private rented accommodation. As a Homelessness Prevention Tenancy Relations Officer, you will be at the frontline of preventing homelessness. This is a high-impact, specialist role where you will provide housing advice to private rented tenants within the Borough, in-person and remotely. You will attend possession hearings to provide on-the-day triage, advice, and advocacy for tenants. You will hold a caseload whilst providing wider support to HIPS regarding private rented tenancy issues. You will also be a technical expert, navigating complex legislation such as the Renters' Rights Act 2025 and the Homelessness Reduction Act 2017 to identify misuse of possession grounds and secure adjournments that allow for vital prevention activity. Court Advocacy & Representation: Representing the Council and private rented tenants in court and tribunal proceedings, drafting witness statements, and negotiating with lenders and landlords. Enforcement & Protection: Investigating breaches of housing legislation to assist with civil penalty notices and pursuing remedies like Rent Repayment Orders. What you will need: Comprehensive understanding of the Housing Act 1996, Renters' Rights Act 2025, and Protection from Eviction Act 1977. Proven track record of investigating legislative breaches, making statutory decisions, and producing legally robust reports. Please click apply now or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 12, 2026
Seasonal
Homelessness Prevention Tenancy Relations Officer Temporary 3-6 months initially Competitive Rates West London area Our client is looking for a dedicated professional to join their Homelessness, Independence and Prevention Service (HIPS) to deliver a specialist private rented tenancy advice service that protects households facing eviction, repossession, issues of disrepair, landlord harassment, and affordability within private rented accommodation. As a Homelessness Prevention Tenancy Relations Officer, you will be at the frontline of preventing homelessness. This is a high-impact, specialist role where you will provide housing advice to private rented tenants within the Borough, in-person and remotely. You will attend possession hearings to provide on-the-day triage, advice, and advocacy for tenants. You will hold a caseload whilst providing wider support to HIPS regarding private rented tenancy issues. You will also be a technical expert, navigating complex legislation such as the Renters' Rights Act 2025 and the Homelessness Reduction Act 2017 to identify misuse of possession grounds and secure adjournments that allow for vital prevention activity. Court Advocacy & Representation: Representing the Council and private rented tenants in court and tribunal proceedings, drafting witness statements, and negotiating with lenders and landlords. Enforcement & Protection: Investigating breaches of housing legislation to assist with civil penalty notices and pursuing remedies like Rent Repayment Orders. What you will need: Comprehensive understanding of the Housing Act 1996, Renters' Rights Act 2025, and Protection from Eviction Act 1977. Proven track record of investigating legislative breaches, making statutory decisions, and producing legally robust reports. Please click apply now or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We're recruiting on behalf of a well-established housing provider for an Anti-Social Behaviour (ASB) Officer . This is an excellent opportunity for someone with experience in housing, policing, community safety, enforcement , or another customer-focused role involving anti-social behaviour, investigations or conflict resolution. If you're personable, organised and keen to develop, full training and ongoing support will be provided. The Role: You'll manage your own caseload of anti-social behaviour, nuisance and hate crime cases, working with customers and partner agencies to achieve positive outcomes and create safer communities. This is a hybrid role , combining home working, office attendance and community visits across Devon . You'll manage your own diary, planning customer visits, investigations and meetings effectively. Key Responsibilities of an ASB Officer: Manage a caseload of ASB, nuisance and hate crime cases from report through to resolution. Investigate complaints, gather evidence and identify appropriate actions. Support customers affected by ASB and maintain regular communication throughout cases. Work collaboratively with internal teams, police, local authorities, legal teams and external agencies. Maintain accurate case records, reports and documentation. Attend customer visits, meetings and case reviews across Devon. Support legal action where required and ensure cases are progressed effectively. Contribute to creating safe, inclusive and sustainable communities. What We're Looking For: Experience dealing with anti-social behaviour, challenging situations, investigations or conflict resolution. Background in housing, policing, community safety, enforcement or another transferable customer-facing role. Strong communication skills with the ability to build positive relationships with customers and partner agencies. Ability to manage your own workload, prioritise effectively and work independently. Good IT skills and attention to detail when maintaining case records. A willingness to learn and develop, with training provided. Full UK driving licence and access to your own vehicle. Flexibility to travel across Devon for customer visits and meetings. Benefits: Salary of 32,000- 40,000 per annum. Hybrid and flexible working. 25 days holiday plus bank holidays, increasing with service. Option to buy or sell annual leave. Additional wellbeing and paid volunteering days. Pension scheme with employer contributions up to 12%. Life assurance. Enhanced family leave. Private medical, dental and critical illness insurance options. Discounted gym membership. 24/7 virtual GP access. Training, support and career development opportunities. If you're looking for a rewarding role where you can make a real difference within communities while developing your career, we'd like to hear from you. Please apply or contact (url removed)
Aug 12, 2026
Full time
We're recruiting on behalf of a well-established housing provider for an Anti-Social Behaviour (ASB) Officer . This is an excellent opportunity for someone with experience in housing, policing, community safety, enforcement , or another customer-focused role involving anti-social behaviour, investigations or conflict resolution. If you're personable, organised and keen to develop, full training and ongoing support will be provided. The Role: You'll manage your own caseload of anti-social behaviour, nuisance and hate crime cases, working with customers and partner agencies to achieve positive outcomes and create safer communities. This is a hybrid role , combining home working, office attendance and community visits across Devon . You'll manage your own diary, planning customer visits, investigations and meetings effectively. Key Responsibilities of an ASB Officer: Manage a caseload of ASB, nuisance and hate crime cases from report through to resolution. Investigate complaints, gather evidence and identify appropriate actions. Support customers affected by ASB and maintain regular communication throughout cases. Work collaboratively with internal teams, police, local authorities, legal teams and external agencies. Maintain accurate case records, reports and documentation. Attend customer visits, meetings and case reviews across Devon. Support legal action where required and ensure cases are progressed effectively. Contribute to creating safe, inclusive and sustainable communities. What We're Looking For: Experience dealing with anti-social behaviour, challenging situations, investigations or conflict resolution. Background in housing, policing, community safety, enforcement or another transferable customer-facing role. Strong communication skills with the ability to build positive relationships with customers and partner agencies. Ability to manage your own workload, prioritise effectively and work independently. Good IT skills and attention to detail when maintaining case records. A willingness to learn and develop, with training provided. Full UK driving licence and access to your own vehicle. Flexibility to travel across Devon for customer visits and meetings. Benefits: Salary of 32,000- 40,000 per annum. Hybrid and flexible working. 25 days holiday plus bank holidays, increasing with service. Option to buy or sell annual leave. Additional wellbeing and paid volunteering days. Pension scheme with employer contributions up to 12%. Life assurance. Enhanced family leave. Private medical, dental and critical illness insurance options. Discounted gym membership. 24/7 virtual GP access. Training, support and career development opportunities. If you're looking for a rewarding role where you can make a real difference within communities while developing your career, we'd like to hear from you. Please apply or contact (url removed)
ASB and Tenancy Management Coordinator Location: Didsbury, Manchester Salary £42,084 Full time 35 hours per week Permanent About Us Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. Southway strives for continuous improvement led by customers, communities and colleagues. It is a member of the Greater Manchester Good Employment Charter and is guided by its REACH values of Respect, Equity, Ambition, Compassion and Honesty. About the role This specialist role is responsible for leading and coordinating Southway's response to anti-social behaviour, tenancy breaches and community safety issues. Working across the organisation, you will provide expert advice and support to colleagues, helping to protect customers and communities while ensuring tenancy breaches are addressed fairly, proportionately and effectively. You will oversee complex and high-risk cases, including serious anti-social behaviour, tenancy fraud, unlawful occupation, cuckooing and other tenancy breaches. Working closely with statutory agencies and community partners, you will coordinate interventions that support victims, tackle harm and deliver sustainable outcomes. The role will also support service development by promoting best practice in anti-social behaviour and tenancy management, embedding early intervention approaches, strengthening partnership working. What you'll be doing Lead on complex and high-risk anti-social behaviour and tenancy enforcement cases. Provide specialist advice and support to Housing Officers and managers. Coordinate investigations into anti-social behaviour, tenancy fraud, cuckooing and other serious tenancy breaches. Manage legal case preparation, evidence gathering and liaison with solicitors and partner agencies. Work closely with Greater Manchester Police, Local Authorities and other partners to resolve complex cases and improve community safety. Represent Southway at court hearings, ASB Case Reviews and multi-agency meetings where appropriate. Deliver training, guidance and best practice support to colleagues across the organisation. Produce reports, performance information and learning to support service improvement and quality assurance. About you We are looking for a resilient and customer-focused professional with significant experience of managing anti-social behaviour, tenancy enforcement, community safety or complex housing management cases. You will have a strong understanding of housing and anti-social behaviour legislation and be confident managing risk, making sound decisions and leading complex investigations. Experience of preparing legal cases, working with solicitors and coordinating enforcement action is essential. You will be skilled at building effective relationships with customers, colleagues and partner agencies and able to influence, challenge and collaborate to achieve positive outcomes. A good understanding of safeguarding, vulnerability and trauma-informed practice is also important. You will be highly organised, able to manage competing priorities and maintain accurate case records. Experience of delivering training, working in multi-agency environments and supporting service improvement activities would be advantageous. In return, we offer a 35-hour working week, a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave, increasing to 30 days over time. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing Date: Wednesday 19 August 2026 Interview Date: Wednesday 2 September 2026 For an informal discussion please contact Lee Isherwood on , or e-mail . We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Aug 12, 2026
Full time
ASB and Tenancy Management Coordinator Location: Didsbury, Manchester Salary £42,084 Full time 35 hours per week Permanent About Us Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. Southway strives for continuous improvement led by customers, communities and colleagues. It is a member of the Greater Manchester Good Employment Charter and is guided by its REACH values of Respect, Equity, Ambition, Compassion and Honesty. About the role This specialist role is responsible for leading and coordinating Southway's response to anti-social behaviour, tenancy breaches and community safety issues. Working across the organisation, you will provide expert advice and support to colleagues, helping to protect customers and communities while ensuring tenancy breaches are addressed fairly, proportionately and effectively. You will oversee complex and high-risk cases, including serious anti-social behaviour, tenancy fraud, unlawful occupation, cuckooing and other tenancy breaches. Working closely with statutory agencies and community partners, you will coordinate interventions that support victims, tackle harm and deliver sustainable outcomes. The role will also support service development by promoting best practice in anti-social behaviour and tenancy management, embedding early intervention approaches, strengthening partnership working. What you'll be doing Lead on complex and high-risk anti-social behaviour and tenancy enforcement cases. Provide specialist advice and support to Housing Officers and managers. Coordinate investigations into anti-social behaviour, tenancy fraud, cuckooing and other serious tenancy breaches. Manage legal case preparation, evidence gathering and liaison with solicitors and partner agencies. Work closely with Greater Manchester Police, Local Authorities and other partners to resolve complex cases and improve community safety. Represent Southway at court hearings, ASB Case Reviews and multi-agency meetings where appropriate. Deliver training, guidance and best practice support to colleagues across the organisation. Produce reports, performance information and learning to support service improvement and quality assurance. About you We are looking for a resilient and customer-focused professional with significant experience of managing anti-social behaviour, tenancy enforcement, community safety or complex housing management cases. You will have a strong understanding of housing and anti-social behaviour legislation and be confident managing risk, making sound decisions and leading complex investigations. Experience of preparing legal cases, working with solicitors and coordinating enforcement action is essential. You will be skilled at building effective relationships with customers, colleagues and partner agencies and able to influence, challenge and collaborate to achieve positive outcomes. A good understanding of safeguarding, vulnerability and trauma-informed practice is also important. You will be highly organised, able to manage competing priorities and maintain accurate case records. Experience of delivering training, working in multi-agency environments and supporting service improvement activities would be advantageous. In return, we offer a 35-hour working week, a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave, increasing to 30 days over time. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing Date: Wednesday 19 August 2026 Interview Date: Wednesday 2 September 2026 For an informal discussion please contact Lee Isherwood on , or e-mail . We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
A reputable London-based housing provider is seeking an experienced Recovery Officer to join its Revenues & Benefits function. This is an excellent opportunity for an experienced Council Tax and Business Rates professional to work within an established recovery service, managing complex debt cases and supporting enforcement and court proceedings. Sector: Housing / Local Government / Revenues & Benefits Location: London - Mainly Remote Working Arrangement: Predominantly home-based, with occasional office (x1 a Month and court attendance x1 a Month) Rate: £22.50 - £22.86 per hour PAYE / £29.21 per hour Umbrella DBS: Standard DBS required Contract: TemporaryThere may also be an expectation to attend the office for up to two weeks during the initial induction and training period .As a Recovery Officer , you will be responsible for undertaking recovery and enforcement functions relating to Council Tax and National Non-Domestic Rates (NNDR/Business Rates) .You will manage accounts through various stages of the recovery process, investigate and reconcile outstanding balances, liaise with enforcement agencies and debtors, negotiate payment arrangements and prepare cases for court proceedings.You will also be expected to exercise sound judgement when dealing with complex cases, particularly where vulnerability, financial hardship or potential fraud has been identified. Key Responsibilities: Manage the recovery and enforcement of Council Tax and NNDR/Business Rates accounts. Investigate, update and reconcile accounts and take appropriate recovery action in accordance with policies and procedures. Maximise revenue collection while maintaining a strong focus on customer care and fair recovery practices . Process cases returned from Enforcement Agents and determine the appropriate next stage of recovery. Liaise directly with Enforcement Agents, debtors, internal departments and external agencies regarding outstanding debts. Undertake tracing and system checks using Experian and other relevant systems to locate debtors and investigate accounts. Prepare documentation relating to committal proceedings, charging orders, applications to set aside and other legal recovery action . Represent the organisation at court proceedings , including liability order applications and committal hearings. Exercise judgement regarding adjournments, withdrawals, referrals to duty solicitors and appearances at court. Maintain accurate records of court proceedings, decisions and recovery actions. Negotiate appropriate payment arrangements and repayment schedules with debtors at all stages of recovery. Apply discretion when dealing with customers experiencing vulnerability, poverty or financial hardship , within established procedures. Deal with complex, sensitive and sometimes contentious Council Tax and NNDR recovery enquiries . Process and manage insolvency cases in accordance with relevant legislation and procedures. Liaise with organisations including DWP, collection agencies, employers and Citizens Advice where appropriate. Maintain accurate records of debts referred to external collection agencies. Process payments, payment schedules and invoices as required. Establish effective relationships with major and regular debtors to resolve disputes and facilitate payment. Essential Experience: Demonstrable experience working within Council Tax and Business Rates/NNDR recovery. Strong knowledge of Council Tax and NNDR legislation, recovery processes and enforcement procedures . Experience managing cases through different stages of the debt recovery process . Experience dealing with Enforcement Agents and external collection agencies . Experience preparing and/or dealing with court proceedings relating to Council Tax recovery , including liability orders and committal hearings. Experience dealing sensitively with vulnerable customers, financial hardship and complex debt cases . Experience investigating accounts, tracing debtors and resolving discrepancies. Systems & IT Experience: (advantage) Academy system - Council Tax & NNDR Experian or similar tracing/credit-reference systems Microsoft Excel, Microsoft Word and Microsoft Outlook Council Tax and Business Rates revenue/recovery systems Desirable: IRRV qualification or relevant professional qualification. Previous experience working within a local authority, housing provider or revenues and benefits environment . Knowledge of insolvency, charging orders, committal proceedings and other enforcement mechanisms. Candidates should be comfortable dealing with court proceedings, Enforcement Agents, complex debtors, payment negotiations and Council Tax/NNDR legislation , while maintaining a professional and customer-focused approach. APPLY NOW for the Recovery Officer - Council Tax & Business Rates
Aug 12, 2026
Seasonal
A reputable London-based housing provider is seeking an experienced Recovery Officer to join its Revenues & Benefits function. This is an excellent opportunity for an experienced Council Tax and Business Rates professional to work within an established recovery service, managing complex debt cases and supporting enforcement and court proceedings. Sector: Housing / Local Government / Revenues & Benefits Location: London - Mainly Remote Working Arrangement: Predominantly home-based, with occasional office (x1 a Month and court attendance x1 a Month) Rate: £22.50 - £22.86 per hour PAYE / £29.21 per hour Umbrella DBS: Standard DBS required Contract: TemporaryThere may also be an expectation to attend the office for up to two weeks during the initial induction and training period .As a Recovery Officer , you will be responsible for undertaking recovery and enforcement functions relating to Council Tax and National Non-Domestic Rates (NNDR/Business Rates) .You will manage accounts through various stages of the recovery process, investigate and reconcile outstanding balances, liaise with enforcement agencies and debtors, negotiate payment arrangements and prepare cases for court proceedings.You will also be expected to exercise sound judgement when dealing with complex cases, particularly where vulnerability, financial hardship or potential fraud has been identified. Key Responsibilities: Manage the recovery and enforcement of Council Tax and NNDR/Business Rates accounts. Investigate, update and reconcile accounts and take appropriate recovery action in accordance with policies and procedures. Maximise revenue collection while maintaining a strong focus on customer care and fair recovery practices . Process cases returned from Enforcement Agents and determine the appropriate next stage of recovery. Liaise directly with Enforcement Agents, debtors, internal departments and external agencies regarding outstanding debts. Undertake tracing and system checks using Experian and other relevant systems to locate debtors and investigate accounts. Prepare documentation relating to committal proceedings, charging orders, applications to set aside and other legal recovery action . Represent the organisation at court proceedings , including liability order applications and committal hearings. Exercise judgement regarding adjournments, withdrawals, referrals to duty solicitors and appearances at court. Maintain accurate records of court proceedings, decisions and recovery actions. Negotiate appropriate payment arrangements and repayment schedules with debtors at all stages of recovery. Apply discretion when dealing with customers experiencing vulnerability, poverty or financial hardship , within established procedures. Deal with complex, sensitive and sometimes contentious Council Tax and NNDR recovery enquiries . Process and manage insolvency cases in accordance with relevant legislation and procedures. Liaise with organisations including DWP, collection agencies, employers and Citizens Advice where appropriate. Maintain accurate records of debts referred to external collection agencies. Process payments, payment schedules and invoices as required. Establish effective relationships with major and regular debtors to resolve disputes and facilitate payment. Essential Experience: Demonstrable experience working within Council Tax and Business Rates/NNDR recovery. Strong knowledge of Council Tax and NNDR legislation, recovery processes and enforcement procedures . Experience managing cases through different stages of the debt recovery process . Experience dealing with Enforcement Agents and external collection agencies . Experience preparing and/or dealing with court proceedings relating to Council Tax recovery , including liability orders and committal hearings. Experience dealing sensitively with vulnerable customers, financial hardship and complex debt cases . Experience investigating accounts, tracing debtors and resolving discrepancies. Systems & IT Experience: (advantage) Academy system - Council Tax & NNDR Experian or similar tracing/credit-reference systems Microsoft Excel, Microsoft Word and Microsoft Outlook Council Tax and Business Rates revenue/recovery systems Desirable: IRRV qualification or relevant professional qualification. Previous experience working within a local authority, housing provider or revenues and benefits environment . Knowledge of insolvency, charging orders, committal proceedings and other enforcement mechanisms. Candidates should be comfortable dealing with court proceedings, Enforcement Agents, complex debtors, payment negotiations and Council Tax/NNDR legislation , while maintaining a professional and customer-focused approach. APPLY NOW for the Recovery Officer - Council Tax & Business Rates
A reputable Local Authority is seeking an experienced and motivated Estates Parking & Garage Manager to lead the delivery of its Parking & Garages Service. This is an excellent opportunity for an experienced housing, estate services, parking, or operational management professional to manage a high-profile service that supports residents, generates income, and contributes to the effective management of housing estates across the borough. Rate: £ per hour PAYE (£37.13 per hour Umbrella) Location: Greater London Contract: Interim with potential to become permanent Working Pattern: Hybrid Working - 3 Days Per Week Office-BasedThe successful candidate will be responsible for overseeing the day-to-day management of parking spaces and garage stock , maximising occupancy and income , managing a small team , delivering service improvements , and ensuring a high standard of customer service. Key Responsibilities Lead and manage the delivery of the Parking & Garages Service across the Authority's housing estates. Manage garage and parking space lettings, transfers , waiting lists , and occupancy levels. Develop and implement strategies to maximise income generation and minimise voids. Monitor and manage rent accounts, arrears recovery, and debt reduction initiatives. Supervise, support, and develop a team of officers, ensuring high levels of performance and customer service. Investigate and resolve complex resident enquiries, complaints, and service requests. Manage escalated cases, including Councillor and senior stakeholder enquiries. Lead on service improvement projects, including garage refurbishment programmes and parking-related initiatives. Work closely with internal departments, contractors, enforcement teams, and external stakeholders to deliver service objectives. Monitor contractor performance and ensure service standards are achieved. Produce management reports, performance information, and KPI data to support service delivery and decision-making. Ensure compliance with relevant legislation, policies, procedures, and health and safety requirements. Support budget monitoring and contribute to the effective management of service expenditure and income. Essential Experience Experience leading and managing staff, including performance management and service delivery. Strong background in income management, arrears recovery, and maximising service income. Experience managing customer complaints and resolving complex service issues. Knowledge of housing management, estate services, parking operations, or property management. Experience working with contractors and managing service performance. Ability to analyse performance data and produce management reports. Excellent communication, stakeholder management, and problem-solving skills. Experience delivering service improvement and operational projects. Desirable Experience Knowledge of parking legislation, estate parking management, or garage services. Experience working within a social housing environment. Understanding of budget management and financial monitoring. Experience responding to Councillor, MP, or senior stakeholder enquiries. We are looking for a proactive and customer-focused manager who can balance operational service delivery with strategic improvement. The successful candidate will be an effective leader with strong stakeholder management skills and a proven ability to maximise income, improve performance, and deliver excellent outcomes for residents and the organisation. If you have a background in Housing Management, Estate Services, Parking Operations, Income Management, or Property Services and are looking for your next interim challenge, we would welcome your application. Apply Now for the Estates Parking & Garage Manager role.
Aug 12, 2026
Seasonal
A reputable Local Authority is seeking an experienced and motivated Estates Parking & Garage Manager to lead the delivery of its Parking & Garages Service. This is an excellent opportunity for an experienced housing, estate services, parking, or operational management professional to manage a high-profile service that supports residents, generates income, and contributes to the effective management of housing estates across the borough. Rate: £ per hour PAYE (£37.13 per hour Umbrella) Location: Greater London Contract: Interim with potential to become permanent Working Pattern: Hybrid Working - 3 Days Per Week Office-BasedThe successful candidate will be responsible for overseeing the day-to-day management of parking spaces and garage stock , maximising occupancy and income , managing a small team , delivering service improvements , and ensuring a high standard of customer service. Key Responsibilities Lead and manage the delivery of the Parking & Garages Service across the Authority's housing estates. Manage garage and parking space lettings, transfers , waiting lists , and occupancy levels. Develop and implement strategies to maximise income generation and minimise voids. Monitor and manage rent accounts, arrears recovery, and debt reduction initiatives. Supervise, support, and develop a team of officers, ensuring high levels of performance and customer service. Investigate and resolve complex resident enquiries, complaints, and service requests. Manage escalated cases, including Councillor and senior stakeholder enquiries. Lead on service improvement projects, including garage refurbishment programmes and parking-related initiatives. Work closely with internal departments, contractors, enforcement teams, and external stakeholders to deliver service objectives. Monitor contractor performance and ensure service standards are achieved. Produce management reports, performance information, and KPI data to support service delivery and decision-making. Ensure compliance with relevant legislation, policies, procedures, and health and safety requirements. Support budget monitoring and contribute to the effective management of service expenditure and income. Essential Experience Experience leading and managing staff, including performance management and service delivery. Strong background in income management, arrears recovery, and maximising service income. Experience managing customer complaints and resolving complex service issues. Knowledge of housing management, estate services, parking operations, or property management. Experience working with contractors and managing service performance. Ability to analyse performance data and produce management reports. Excellent communication, stakeholder management, and problem-solving skills. Experience delivering service improvement and operational projects. Desirable Experience Knowledge of parking legislation, estate parking management, or garage services. Experience working within a social housing environment. Understanding of budget management and financial monitoring. Experience responding to Councillor, MP, or senior stakeholder enquiries. We are looking for a proactive and customer-focused manager who can balance operational service delivery with strategic improvement. The successful candidate will be an effective leader with strong stakeholder management skills and a proven ability to maximise income, improve performance, and deliver excellent outcomes for residents and the organisation. If you have a background in Housing Management, Estate Services, Parking Operations, Income Management, or Property Services and are looking for your next interim challenge, we would welcome your application. Apply Now for the Estates Parking & Garage Manager role.
