35 jobs found

Are you an experienced housing professional with a passion for supporting vulnerable individuals to maintain safe, stable tenancies? We are recruiting on behalf of a reputable Housing Association seeking a Supported Housing Officer to join their team on an interim basis. This is an excellent opportunity to make a real difference in the lives of residents living within supported accommodation. Key Responsibilities Deliver high-quality housing and tenancy management services to residents in supported housing schemes. Manage rent accounts and work proactively with customers to sustain successful tenancies. Conduct tenancy visits, property inspections, and support plan reviews. Build effective relationships with support providers and partner agencies. Identify and respond appropriately to safeguarding concerns. Provide person-centred support to residents with a range of support needs. Ensure compliance with housing policies, procedures, and relevant legislation. Essential Requirements Previous experience within housing management and/or supported housing services. Experience working with vulnerable residents and individuals requiring additional support. Strong understanding of tenancy management and resident engagement. Excellent communication and case management skills. Full UK driving licence and access to a vehicle. Enhanced DBS Certificate registered on the Update Service, or issued within the last 12 months. What's on Offer? Immediate start available. Full-time hours (37 per week). Opportunity to work with a respected Housing Association. Meaningful role supporting vulnerable customers and communities.

An opportunity has arisen for a Finance Supervisor / Finance Team Leader to join a not-for-profit housing association providing affordable housing, supported accommodation, and community services. As a Finance Supervisor / Finance Team Leader, you will oversee key finance operations, supervise day-to-day processing activities and support the efficient running of the finance function. This permanent role offers a salary range of £33,000 - £35,000 and benefits. Flexible working arrangements, including remote working and the option to work from other locations as required. You will be responsible for: Overseeing the day-to-day operation of the sales ledger, purchase ledger, banking and nominal ledger. Maintaining cashbooks and completing bank reconciliations across multiple accounts. Ensuring rent income records reconcile accurately with financial records. Posting journals and maintaining the nominal ledger. Supervising sales ledger activities, including invoicing, postings and resolving queries. Supervising purchase ledger processes, ensuring invoices are processed accurately and payment runs are completed on time. Monitoring rent collection activities and ensuring reconciliations are completed promptly. Assisting with the maintenance of the fixed asset register. Ensuring compliance with financial procedures and internal policies. Managing your own workload while providing guidance and support to the wider finance team. What we are looking for: Previously worked as a Finance Supervisor, Senior Finance Assistant, finance Team leader, Accounts Team Leader, Senior Finance Officer, Finance Operations Supervisor, Accounts Supervisor, Accounts Team Leader, Finance Coordinator, Assistant Finance Manager, Finance Officer, Senior Accounts Assistant, Finance Administrator, Accounts Team Leader, Purchase Ledger Supervisor, Sales Ledger Supervisor, Housing Finance Officer or in a similar rol Minimum 2 years of experience working within a busy finance or accounting office environment. Qualified through finance experience or equivalent practical knowledge. Experience using accounting software and payroll systems (beneficial) Strong bank reconciliation and ledger management experience. Good understanding of sales ledger, purchase ledger and banking processes. Highly skilled in using spreadsheets and word processing software. Ability to supervise and support finance colleagues while meeting operational targets. GCSEs (or equivalent) in English and Mathematics. Able to handle confidential financial information accurately. What's on offer: Competitive Salary 33 days' annual leave including bank holidays, increasing with service. Option to buy or sell annual leave. Health Cash Plan following probation. Employee Assistance Programme. Pension scheme. Life assurance. Personal accident cover. Employee discounts and benefits portal. Essential car user allowance where applicable. Agile and flexible working arrangements. Supportive working environment with opportunities for development. This is an excellent opportunity to join a respected organisation where you can develop your career while making a valuable contribution. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Property Services Manager for housing and support residential properties across East Anglia. Covering repairs, asset management and compliance for the organisation. Client Details We're Solo Housing (East Anglia) and whilst we may be small, we are perfectly formed, unique and not afraid to dream big. In short, we are on a mission to make a difference. Our head office is in Bury St Edmunds, we offer flexible agile working and have properties across Norwich, Ipswich and Colchester. Originally established in 1985 as the Campaign for Single Homeless (COSH), we became Solo Housing (East Anglia) in 1996 and area Registered Provider of Social Housing and a Registered Charity. Since our inception, we've worked tirelessly alongside trusted partner organisations, including local authorities, fellow registered providers, charities and private landlords. Together, we support single people who are facing homelessness, or at risk of losing their home. We have a hugely supportive and knowledgeable Board and our ambitions include steady but significant growth. We currently only own or lease around 80 units and deliver housing with support to single adult homeless people. Our growth plans are to own at least 424 units of housing by March 2031 and to offer General Needs housing as well as Supported Housing. We are on target to grow to 130 units in the next 6 months. Description Responsible for 80 residential units across East Anglia. Housing and supported living. Management of the repairs, asset management and compliance for the portfolio. Line management of a team of 3 including a Building Surveyor, Property Officer and Compliance Co-ordinator. Reporting into the Head of Housing & Support. Management and procurement of external contractors. Liaison with landlords and leases. Budget management. Strategic planning. Profile Commutable distance of East Anglia. Similar experience operating within the social housing sector. High level of knowledge and experience of contract management. Proven track record in delivering property repairs and asset management services. Strong knowledge of housing compliance regulations including gas, electrics, fire safety, asbestos and legionella. Job Offer 45,000 salary 6% employer pension contribution Hybrid agile working 28 days leave + bank holidays Career progression opportunities Health care Training and development

Senior Allocations & Lettings Officer Location: Hybrid working - 3 days onsite and 2 days remote Contract: Initial 4-month contract, with a strong possibility of extension Start date: 1st September Rate: £32.59 PAYE or £42 Umbrella Team responsibility: Managing a small team of 5 officers An award-winning public sector organisation is seeking an experienced Senior Allocations & Lettings Officer to manage and support the delivery of an efficient, responsive, and customer-focused social housing allocations and lettings service. This is an excellent opportunity for an experienced housing professional with strong team management skills and a detailed understanding of housing legislation, allocations policies, voids, lettings, and housing options. The Role As Senior Allocations & Lettings Officer, you will manage a team of five officers responsible for delivering housing allocations, lettings, transfers, decants, and under-occupation services. You will provide leadership, guidance, and support to ensure that applicants and residents receive accurate advice and appropriate housing solutions. You will also work closely with internal teams, Registered Providers, contractors, landlords, surveyors, and other partners to deliver a seamless and financially efficient service. The role requires a strong customer focus, excellent organisational skills, and the ability to make sound decisions within a legislative and performance-driven environment. Key Responsibilities Manage, motivate, and develop a team of five officers delivering allocations and lettings services. Oversee the provision of social housing in line with relevant legislation, statutory guidance, and housing allocation policies. Maintain a detailed working knowledge of the Housing Act 1996 Part VI and relevant homelessness legislation. Support the delivery of allocations through the housing register, transfers, decants, nominations, and under-occupation schemes. Monitor performance against key performance indicators and service standards. Work with the voids team, surveyors, contractors, and landlords to improve void turnaround times and minimise rental income loss. Ensure available properties are allocated and let efficiently and in accordance with policy. Liaise closely with Registered Providers regarding nomination requests and nomination agreements. Provide advice and guidance to residents regarding housing options, temporary accommodation, social housing, transfers, and alternative housing solutions. Manage and respond to customer complaints, Members' enquiries, and complex correspondence within required timescales. Prepare written and verbal briefings, reports, performance information, and financial returns for senior management and relevant stakeholders. Ensure officers maintain accurate, timely, and complete records on the authority's housing IT systems. Ensure that information is recorded correctly to meet legal, landlord, tenant, and data-quality requirements. Assist with emergency housing decants, transfers, service continuity, and other urgent housing matters. About You The successful candidate will have: Proven experience working in housing allocations, lettings, housing management, or a related property environment. Experience managing, supervising, coaching, or supporting a team. Good knowledge of housing legislation, statutory guidance, and social housing allocation frameworks. An understanding of Housing Act 1996 Part VI and homelessness legislation. Experience working with housing registers, nominations, transfers, decants, voids, or temporary accommodation. Experience supporting vulnerable residents and handling sensitive or complex customer issues. Experience working within a performance management framework and reporting against KPIs. Strong knowledge of customer-focused housing services and service improvement. Experience managing complaints, enquiries, correspondence, and competing priorities. Good numeracy and basic accounting skills, including the ability to produce clear and accurate reports. Excellent written and verbal communication skills, with the ability to adapt messages to different audiences. Strong administrative, organisational, record-keeping, and case-management skills. Experience using housing management systems, databases, spreadsheets, email, and other IT applications. Knowledge of health and safety procedures and their practical application within housing and lettings services. The ability to work effectively in a hybrid, agile, and sometimes remote-working environment. A relevant housing qualification, NVQ, GCSEs, or equivalent experience within housing or property management would be advantageous Working Arrangements This is an initial 4-month contract with a view to extend, subject to service requirements and performance. The successful candidate will work on a hybrid basis, with 3 days onsite and 2 days remote. The role is expected to commence on 1st September. The position offers the opportunity to join an award-winning organisation and make a direct contribution to the delivery of effective social housing and lettings services.

A reputable London housing provider is seeking an experienced Senior Allocations & Lettings Officer to join its Housing and Lettings service on a temporary basis. This is a senior operational role responsible for overseeing the delivery of an effective, customer-focused social housing allocations and lettings service , while supporting and managing a team of officers. Location: London Working Pattern: Hybrid - 3 days office-based Contract: Temporary Pay Rate: £31.50 - £32.59 per hour The successful candidate will have strong knowledge of social housing allocations, lettings, housing legislation and statutory guidance , together with proven experience of managing staff, monitoring performance and working with internal and external stakeholders. Key Responsibilities Lead and oversee the day-to-day delivery of social housing allocations and lettings , including housing register, transfers, decants and under-occupation cases. Manage, motivate and support a team of housing officers to deliver a high-quality, responsive and customer-focused service. Ensure allocations and lettings are delivered in accordance with Housing Act 1996 Part VI, the Council/Housing Provider Allocation Scheme and relevant statutory guidance . Work closely with voids, repairs, surveyors and contractors to improve void turnaround times and minimise rental income loss. Manage nominations and maintain effective relationships with Registered Providers and housing association partners , ensuring nomination agreements and allocation policies are followed. Monitor service performance against agreed KPIs, targets and service standards , producing accurate performance and financial information. Oversee the accurate maintenance of housing management systems and ensure records are complete, up to date and compliant with relevant requirements. Respond to and coordinate Member enquiries, customer complaints, escalated cases and complex housing enquiries within required timescales. Provide clear housing advice and guidance to residents regarding social housing, temporary accommodation, transfers and available housing options. Support emergency decants, transfers and rehousing arrangements , working closely with relevant internal teams and external partners. Prepare written reports, briefings and correspondence for senior managers, elected Members, solicitors and other stakeholders. Identify service improvements and develop initiatives to improve the efficiency and effectiveness of the allocations and lettings service. Build strong working relationships with residents, colleagues, Registered Providers, contractors, health and welfare services and other partner agencies. Ensure services are delivered fairly and inclusively, with particular consideration given to vulnerable residents and customers with additional needs . Support the training, development and induction of team members and contribute to continuous service improvement. Essential Experience & Knowledge: Proven experience working within social housing allocations and lettings . Strong knowledge of Housing Act 1996 Part VI and housing allocation legislation. Understanding of the Homelessness Reduction Act 2017 and relevant homelessness statutory guidance. Experience managing or supervising housing/allocations officers. Experience of managing housing registers, nominations, transfers, decants and lettings . Strong understanding of voids management and void turnaround performance . Experience working with Registered Providers / Housing Associations . Proven experience monitoring KPIs, performance targets and service standards . Experience handling complex customer enquiries, complaints and Members' enquiries . Strong knowledge of housing management systems and accurate case recording. Desirable Local authority or housing association experience. Experience using housing management systems such as Northgate, NEC, Civica, MRI or equivalent . Experience of working with Locata or other choice-based lettings systems . Knowledge of temporary accommodation and homelessness pathways. Experience contributing to housing policy or service improvement initiatives. Relevant housing qualification such as CIH or equivalent professional experience. You will be comfortable working in a fast-paced housing environment, managing complex allocations and lettings issues, interpreting legislation and making sound decisions. You will also need to demonstrate strong stakeholder management skills and the ability to work collaboratively across housing, repairs, voids, Registered Providers and other partner services. , APPLY NOW, If you have strong Senior Allocations, Lettings or Housing Register experience and are immediately available for a hybrid London assignment, we would be keen to hear from you.

We are very pleased to be working alongside our client on an exclusive agency basis as they seek to recruit a Housing Manager to take over the position from a long term staff member who is soon to retire. Housing Manager Haywards Heath with parking available for all staff on site Full time permanent role - Monday - Thursday and Friday . Office and site based role. Salary £45000 (could be slightly higher depending on experience) plus very good all round company benefits, including private health insurance after successful completion of the probationary period, good pension scheme, 30 days holiday plus all bank holidays and Christmas shutdown! This is an excellent long term career opportunity for a candidate with a housing association or social housing background to work within a first class organisation. This role is a varied and autonomous position with real responsibility. The role - Housing Manager An excellent opportunity has arisen for an experienced Housing Manager to join a well-established and community-focused organisation. Reporting directly to the Chief Executive, you will take responsibility for the day-to-day management of housing services, ensuring a high-quality service is delivered to residents while maintaining compliance with housing regulations and best practice. This is a varied, hands-on role that would suit an experienced Housing Officer ready to step up or an established Housing Manager looking for a role within a smaller organisation where they can make a real impact. Company will pay for level 4 housing management qualification if not already held. Key duties and responsibilities Manage the day-to-day operations of the Housing Department. Lead on housing applications, assessments, allocations and lettings processes. Prepare and present applications at Lettings & Allocation Committee meetings. Conduct tenancy audits and annual resident visits. Visit new tenants and transfer applicants following tenancy commencement. Provide advice and support to residents, resolving tenancy-related queries and issues. Manage rent arrears and oversee arrears recovery procedures. Lead on Anti-Social Behaviour (ASB) case management and tenancy enforcement. Prepare documentation for any court proceedings and attend court hearings where required. Work closely with support agencies and external stakeholders to support residents. Liaise with the Property Services Manager regarding void properties, pre-void inspections and re-letting processes. Maintain accurate housing management records, databases and reporting systems. Complete statutory and regulatory returns Administer annual rent reviews and resident communications. Support wider operational and administrative activities across the organisation Experience, skills and competencies required: Previous experience within a Housing Association, Registered Provider or social housing environment. Strong knowledge of tenancy management, allocations, rent arrears and ASB management. Experience dealing with vulnerable residents and external support organisations. Good understanding of housing legislation and regulatory requirements. Experience preparing reports and attending formal meetings. Excellent communication and relationship-building skills. Competent IT skills The confidence to work autonomously and take ownership of a broad housing remit. For more information regarding this excellent Housing Manager opportunity, please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

We are very pleased to be working alongside our client on an exclusive agency basis as they seek to recruit a Housing Manager to take over the position from a long term staff member who is soon to retire. Housing Manager Haywards Heath with parking available for all staff on site Full time permanent role - Monday - Thursday (Apply online only) and Friday (Apply online only). Office and site based role. Salary 45000 (could be slightly higher depending on experience) plus very good all round company benefits, including private health insurance after successful completion of the probationary period, good pension scheme, 30 days holiday plus all bank holidays and Christmas shutdown! This is an excellent long term career opportunity for a candidate with a housing association or social housing background to work within a first class organisation. This role is a varied and autonomous position with real responsibility. The role - Housing Manager An excellent opportunity has arisen for an experienced Housing Manager to join a well-established and community-focused organisation. Reporting directly to the Chief Executive, you will take responsibility for the day-to-day management of housing services, ensuring a high-quality service is delivered to residents while maintaining compliance with housing regulations and best practice. This is a varied, hands-on role that would suit an experienced Housing Officer ready to step up or an established Housing Manager looking for a role within a smaller organisation where they can make a real impact. Company will pay for level 4 housing management qualification if not already held. Key duties and responsibilities Manage the day-to-day operations of the Housing Department. Lead on housing applications, assessments, allocations and lettings processes. Prepare and present applications at Lettings & Allocation Committee meetings. Conduct tenancy audits and annual resident visits. Visit new tenants and transfer applicants following tenancy commencement. Provide advice and support to residents, resolving tenancy-related queries and issues. Manage rent arrears and oversee arrears recovery procedures. Lead on Anti-Social Behaviour (ASB) case management and tenancy enforcement. Prepare documentation for any court proceedings and attend court hearings where required. Work closely with support agencies and external stakeholders to support residents. Liaise with the Property Services Manager regarding void properties, pre-void inspections and re-letting processes. Maintain accurate housing management records, databases and reporting systems. Complete statutory and regulatory returns Administer annual rent reviews and resident communications. Support wider operational and administrative activities across the organisation Experience, skills and competencies required: Previous experience within a Housing Association, Registered Provider or social housing environment. Strong knowledge of tenancy management, allocations, rent arrears and ASB management. Experience dealing with vulnerable residents and external support organisations. Good understanding of housing legislation and regulatory requirements. Experience preparing reports and attending formal meetings. Excellent communication and relationship-building skills. Competent IT skills The confidence to work autonomously and take ownership of a broad housing remit. For more information regarding this excellent Housing Manager opportunity, please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

We are very pleased to be working alongside our client on an exclusive agency basis as they seek to recruit a Housing Officer to take over the position from a long term staff member who is soon to retire. Housing Officer Haywards Heath with parking available for all staff on site Full time permanent role - Monday - Thursday (Apply online only) and Friday (Apply online only). Office and site based role. Salary 45000 (could be slightly higher depending on experience) plus very good all round company benefits, including private health insurance after successful completion of the probationary period, good pension scheme, 30 days holiday plus all bank holidays and Christmas shutdown! This is an excellent long term career opportunity for a candidate with a housing association or social housing background to work within a first class organisation. This role is a varied and autonomous position with real responsibility. The role - Housing Officer An excellent opportunity has arisen for an experienced Housing Manager to join a well-established and community-focused organisation. Reporting directly to the Chief Executive, you will take responsibility for the day-to-day management of housing services, ensuring a high-quality service is delivered to residents while maintaining compliance with housing regulations and best practice. This is a varied, hands-on role that would suit an experienced Housing Officer ready to step up or an established Housing Manager looking for a role within a smaller organisation where they can make a real impact. Company will pay for level 4 housing management qualification if not already held. Key duties and responsibilities Manage the day-to-day operations of the Housing Department. Lead on housing applications, assessments, allocations and lettings processes. Prepare and present applications at Lettings & Allocation Committee meetings. Conduct tenancy audits and annual resident visits. Visit new tenants and transfer applicants following tenancy commencement. Provide advice and support to residents, resolving tenancy-related queries and issues. Manage rent arrears and oversee arrears recovery procedures. Lead on Anti-Social Behaviour (ASB) case management and tenancy enforcement. Prepare documentation for any court proceedings and attend court hearings where required. Work closely with support agencies and external stakeholders to support residents. Liaise with the Property Services Manager regarding void properties, pre-void inspections and re-letting processes. Maintain accurate housing management records, databases and reporting systems. Complete statutory and regulatory returns Administer annual rent reviews and resident communications. Support wider operational and administrative activities across the organisation Experience, skills and competencies required: Previous experience within a Housing Association, Registered Provider or social housing environment. Strong knowledge of tenancy management, allocations, rent arrears and ASB management. Experience dealing with vulnerable residents and external support organisations. Good understanding of housing legislation and regulatory requirements. Experience preparing reports and attending formal meetings. Excellent communication and relationship-building skills. Competent IT skills The confidence to work autonomously and take ownership of a broad housing remit. For more information regarding this excellent Housing Officer opportunity, please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

Chief Executive Salary: £80,000 per annum Location: Birmingham Hybrid working: On average 3 days in the office/on site in either Head office, on site at Homes or out visiting different sites (Birmingham based), 2 working from home days BCOP BCOP is a charity with a proud history dating back to 1946. Today, its 270 colleagues support older people across Birmingham through its nursing homes, supported housing and independent living schemes. The organisation is proud to create places where people feel safe, respected and cared for. They treat every person as an individual and believe that the little things matter. Over time, their relationships with residents, families and colleagues create a genuine sense of community, warmth and homeliness. BCP s three nursing homes Anita Stone Court, Neville Williams House and Robert Harvey House have all achieved a GOOD rating from the Care Quality Commission (CQC) . The opportunity Reporting to the Board of Trustees, the Chief Executive Officer will provide overall leadership and strategic direction for BCOP, ensuring that their vision, mission and strategy are delivered effectively. This is a pivotal leadership role. You will lead the organisation through change and development, maximise their impact for older people across Birmingham and the wider West Midlands, maintain financial and organisational sustainability, and build a culture where people feel valued, supported and motivated to give their best. As the CEO, you will be both an inspiring internal leader and a confident external ambassador for BCOP. You will build strong relationships with residents, families, staff, Trustees, commissioners, regulators, strategic partners and the wider community. You will lead a senior executive team and have responsibility for all employees across the charity, excluding Trustees. Role Provide clear, effective and inspirational leadership, ensuring BCOP s vision and strategic direction are understood and embedded throughout the organisation. Lead the development and delivery of BCOP s strategic and operational plans. Ensure excellence in the quality, safety and effectiveness of the services we provide. Shape and strengthen an organisational culture where people are committed to BCOP s aims, motivated to succeed and focused on our long-term future. Lead and manage organisational change effectively, ensuring that staff are engaged and supported throughout periods of development and transformation. Mentor and develop colleagues, particularly those in senior leadership positions, helping them to fulfil their potential. Ensure robust financial management, working closely with the Head of Finance to develop realistic budgets, effective controls and clear financial reporting for the Board. Ensure BCOP operates within agreed budgets and makes the best possible use of its resources. Ensure the charity complies with governance policies, procedures and statutory requirements established by the Board. Develop and maintain effective relationships with key stakeholders, including commissioners, regulators, statutory bodies, voluntary sector partners and other strategic organisations. Provide the Board of Trustees with timely information, objective advice and appropriate support to enable it to fulfil its responsibilities. Act as the public face and ambassador of BCOP, representing the charity with credibility, warmth and professionalism. Carry out other duties relevant to the role as determined by the Board. Requirements At least five years senior management experience. A proven track record of successful change management. A relevant qualification and/or evidence of leadership and management development. Experience of preparing, implementing, monitoring and evaluating business or development plans at a senior level. Experience working within a regulated sector, such as registered care or social housing. A basic understanding of the reporting and filing requirements of the Charity Commission, Companies House and the Regulator of Social Housing. Strong financial and resource management skills, including the ability to develop and manage budgets. Excellent communication skills and the ability to motivate and engage a broad range of people. Strong problem-solving and troubleshooting skills. The ability to build effective teams and develop people to achieve their potential. Confidence in using relevant IT applications independently. Experience of resolving disputes and handling complex complaints and grievances. Experience of external inspection and audit requirements (desirable). Previous senior management experience within a charity or not-for-profit organisation (desirable). Experience within registered care and working with CQC (desirable). Experience within social housing (desirable). What BCP offer Flexible working and flexitime. Hybrid working, with an average of three days working from the office, BCOP homes or other Birmingham sites and two days from home. On-site parking. 24 days annual leave plus bank holidays, pro rata. An additional five days annual leave after five years service. Eligibility for a Blue Light Card, providing access to a range of discounts and offers. DBS paid for by BCOP. Defined Contribution pension scheme. BSHF health insurance. Panoramic Associates are looking for an accomplished senior leader who combines strategic vision with a genuine commitment to improving the lives of older people. Please click apply or contact Rebecca Martin at Panoramic Associates for more details.

Principal Housing Lawyer - Epping Forest District Council Epping, Essex 37.82 PAYE / 48.50 Umbrella Full-Time, Temporary 36 Hours per Week Closing Date: 12th August 2026 About the Role To provide high-quality, professional legal advice and representation on all aspects of housing law to the Council, its Members, officers, and partner organisations. The role supports the authority's statutory functions, ensuring compliance with legislation while managing legal risk and delivering effective outcomes for the community. The role holder will be required to ensure that all casework is well managed and dealt with in an efficient and cost-effective manner, ensure that the organisations regulatory, statutory and common law obligations are met. Additionally, to raise awareness of developments within the sector, identify risk and provide training as required to the organisation, be an effective business partner to key internal stakeholders within the organisation who require support and advice in respect of their housing management operations and housing litigation. This role is specific to supporting our Housing & Property Directorate, however, subject to business need there may be a requirement to assist with other areas and conduct work not set out under 'accountabilities' below, such as building compliance, compensation requests, complaints. Key Responsibilities Provide expert legal advice on a wide range of housing matters, including: Homelessness duties (Housing Act 1996, Homelessness Reduction Act 2017) Allocations and housing registers Tenancy management, possession proceedings, and evictions Anti-social behaviour (ASB legislation and injunctions) Disrepair claims and housing conditions Equality and human rights considerations in housing decisions Advise on policy development, ensuring compliance with statutory obligations and best practice. Manage a varied caseload of housing law matters from instruction through to conclusion. Conduct or instruct advocacy in courts and tribunals, including: County Court possession claims Judicial review proceedings Appeals and homelessness reviews Draft legal documents including pleadings, witness statements, and settlement agreements. Liaise with external counsel where required. About You The successful candidate would need to be/have: a qualified Solicitor, Barrister, Legal Executive or equivalent an experienced advocate in the Magistrates and County Court experience of advising on whether there is sufficient evidence to issue proceedings or defend a case. Strong technical experience in dealing with a wide range of non-contentious housing management matters and contentious landlord and tenant matters (including tenancy management issues, anti-social behaviour, possession, Injunctions and contempt of Court applications), either on the Claimant or Defendant side. Experience of successfully managing a large caseload successfully, achieving excellent outcomes. Knowledge of the pre-action protocols and Civil Procedure Rules. Knowledge of the relevant statutory, regulatory and common law applicable to the housing management functions of a social landlord, and the provision of regulated social and affordable housing. Practical awareness and/or experience of the Data Protection Act 2018. Working Arrangements This role is offered on a Hybrid basis with an expectation of at least 3 days per week in the office or in attendance at court. What you should do next If you are interested in finding out more about this role, we would love to hear from you. Please apply via Working for Essex website. If you have queries on this role or require anything else, please email Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Housing Solutions Officer We are looking for an experienced Housing Solutions Officer to join a busy Housing and Communities service on a temporary basis. You will play a key role in preventing homelessness, assessing housing needs and providing effective housing solutions to customers who are homeless or at risk of homelessness. Key Responsibilities Manage homelessness cases in line with the Housing Act 1996, Homelessness Act 2002 and Homelessness Reduction Act 2017 . Undertake assessments and determine statutory duties relating to Prevention, Relief and Homelessness . Develop and maintain Personal Housing and Wellbeing Plans. Provide advice and support to customers to prevent homelessness wherever possible. Explore and secure appropriate housing options and solutions. Assist with housing register and allocation processes, including choice-based lettings. Make temporary accommodation placements and complete appropriate risk and suitability assessments. Manage rent accounts for customers placed in temporary accommodation. Work closely with landlords, letting agents, voluntary and community organisations and other partner agencies. Maintain accurate case records and complete relevant reports and statistical returns. Provide a high standard of customer service, including dealing sensitively with complex and challenging situations. Contribute to service improvement, partnership working and wider housing initiatives. About You You will have: Recent and relevant experience within housing, homelessness or a public sector environment . Strong knowledge of homelessness legislation , particularly the Homelessness Act 2002 and Homelessness Reduction Act 2017. Experience working directly with members of the public and delivering customer-focused services. Experience of partnership and multi-agency working. Strong organisational and case management skills, with the ability to prioritise workloads and meet deadlines. The ability to work under pressure and manage sensitive or emotive situations professionally. Excellent communication and interpersonal skills, with the confidence to challenge and negotiate constructively. Good IT skills and the ability to maintain accurate records. A relevant Level 2 housing qualification, or willingness to work towards one. A current driving licence and access to a car for work purposes. This is an office-based role offering an initial contract until the end of November, with potential for extension.

The starting salary for this role is £34,660 per annum, based on working 36 hours per week. We welcome both full-time and part-time applications. This is a 12 month fixed term contract opportunity. This is an exciting opportunity to join our team at a pivotal time as we prepare for and implement new responsibilities arising from the Renters' Rights Act. The successful candidate will help shape our approach to this significant legislative change, working closely with local authority partners across Buckinghamshire and Surrey to ensure tenants are protected and businesses understand their responsibilities. This role offers the opportunity to develop specialist expertise in an emerging area of consumer protection while contributing to wider Trading Standards priorities. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About The Role We are looking for an enthusiastic and motivated Trading Standards Officer to support the delivery of Trading Standards functions while taking a lead role in the development of our response to the Renters' Rights Act. Working alongside experienced officers, you will contribute to investigations, project work, intelligence gathering and enforcement activity. You will also play a key role in developing and maintaining effective partnerships with colleagues across local government and other enforcement agencies. A particular focus of this role will be: Acting as the Trading Standards Single Point of Contact (SPOC) for matters relating to the Renters' Rights Act. Developing and maintaining strong working relationships with housing, licensing and environmental health teams across Buckinghamshire and Surrey. Supporting collaborative working arrangements through Local Government Reorganisation and into the future East Surrey and West Surrey authorities. Researching student accommodation provision and helping to develop educational resources relating to the Renters' Rights Act. Sharing best practice with partner organisations on enforcement approaches, powers of entry, seizure and wider regulatory considerations. Monitoring developments relating to the proposed landlord register and identifying opportunities to support Trading Standards activity. Preparing reports, maintaining records and supporting legal and enforcement processes where required. This is an excellent opportunity for someone who enjoys partnership working, research, problem-solving and delivering positive outcomes for residents. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience working within a regulatory, enforcement, compliance, consumer protection or related environment. Excellent communication skills and the ability to build productive relationships with a range of stakeholders. Strong analytical and research skills, with the ability to interpret information and identify practical solutions. Experience of preparing reports and maintaining accurate records. Good organisational skills and the ability to manage competing priorities. The ability to work both independently and as part of a wider team. Good IT skills, including Microsoft Office applications. Hold a Trading Standards qualification or demonstrate commensurate experience and knowledge of the broad scope of Trading Standards matters. A driving licence and access to a car are required. The role will require travel across Buckinghamshire and Surrey. The role supports agile working and the administrative base will be either at Woodhatch Place in Reigate or the Walton Street offices in Aylesbury. To apply, we request that you submit a CV and you will be asked the following 4 questions: Please describe your experience of working within a regulatory, enforcement, compliance, consumer protection or similar environment. What was your role, and what outcomes did you achieve? This role requires building effective partnerships across a range of organisations. Please provide an example of how you have developed and maintained productive working relationships with colleagues, partners or external stakeholders to achieve a shared objective. Please give an example of a piece of research, analysis or investigation you have undertaken. How did you gather and interpret the information, and how did your findings inform decisions, actions or improvements? This role involves managing competing priorities while maintaining accurate records and reports. Please describe a time when you had to balance multiple pieces of work simultaneously. How did you organise yourself, and what was the outcome? This post is subject to a Standard Disclosure and Barring Service (DBS) check. The job advert closes at 23:59 on 31/08/2026 with interviews to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

A local authority in South London is seeking an experienced Allocations and Verifications Officer to deliver a high-quality, customer-focused housing allocations service to residents applying for social housing and transfers. In this role, you will be responsible for advertising properties, shortlisting applicants, and making direct offers through the choice-based lettings scheme in line with the Council's Housing Allocation Scheme and associated policies. You will undertake detailed verification of housing applications, carrying out thorough investigations and home visits where required, ensuring all applications are accurately assessed and approved. You will work closely with housing providers, including ALMOs, Registered Social Landlords, and Housing Co-operatives, building strong working relationships and monitoring performance to maximise the effective use of social rented stock. The role also involves producing accurate management information and detailed reports to support service monitoring and planning. The successful candidate will have a strong understanding of social housing allocations under Part VI of the Housing Act 1996, experience in a diverse, customer-focused environment, and proven experience in property allocations or complex verification work. A commitment to valuing diversity and collaborative working is essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).

Are you an experienced Allocations Officer looking for your next contract opportunity within a local authority environment? We are recruiting for a skilled housing professional to join a Berkshire-based council on an initial 4-month contract. This is a fantastic opportunity to play a key role in delivering an effective and compliant housing allocations service. You will provide expert advice and guidance on the Council's Allocations Scheme and Nominations Agreement, ensuring all housing legislation and regulatory requirements are consistently met. You will manage housing register applications, assess eligibility, determine banding awards, and oversee the allocations process through to property matching. The role also involves direct matching for vulnerable groups, including applicants with medical needs, delayed discharge cases, under occupiers and homeless households. Working closely with Housing Associations and internal teams, you will coordinate void and new-build property allocations while contributing to a wider housing solutions service. To succeed in this role, you will need: Previous experience in housing allocations within a local authority or housing association Strong working knowledge of housing legislation and allocations policies Experience using NEC/Northgate, Civica or Jigsaw systems within an allocations or housing register setting Practical understanding of Choice Based Lettings Excellent organisational skills and attention to detail The ability to manage complex cases and communicate effectively with stakeholders How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We are currently looking for an experienced Housing Solutions Officer to join a busy Housing Needs service. The role will focus on assessing homelessness applications, making statutory decisions and preventing and relieving homelessness in accordance with Parts VI and VII of the Housing Act 1996. The successful candidate will manage complex homelessness cases with a high degree of autonomy, including decisions around statutory duties and Private Rented Sector offers. The Role Assessing homelessness applications under Part VII of the Housing Act 1996. Completing detailed investigations and making legally compliant homelessness decisions. Assessing Housing Register applications in accordance with Part VI. Developing and delivering prevention and relief options for households at risk of homelessness. Making appropriate Private Rented Sector offers to reduce reliance on temporary accommodation. Making decisions regarding the ending and discharge of statutory homelessness duties. Preparing statutory decision letters, legal documentation and reports. Responding to enquiries from applicants, solicitors, advocates and partner agencies. Supporting junior officers with complex cases, legislation and decision making. Working with Adult Social Care, Children's Services and other partners on complex cases. Key Requirements Significant experience within Housing Options, Housing Solutions or Homelessness Assessment. Strong working knowledge of Parts VI and VII of the Housing Act 1996. Experience completing complex homelessness assessments and making statutory decisions. Strong knowledge of homelessness legislation, case law and statutory guidance. Experience drafting legally robust homelessness decision letters. Experience preventing and relieving homelessness through a range of housing options. Experience making decisions around ending statutory duties and Private Rented Sector offers. Knowledge of associated legislation including the Children Act and mental health legislation. What You Need to Do Now If you are interested in this Housing Solutions Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If this role matches your experience but not the rate, location or seniority, please send us your CV anyway. We regularly recruit for Housing Solutions Officers, Housing Options Officers, Homelessness Officers and Housing Needs Officers across the UK. For more information, call Zubair at Carrington West on (phone number removed). By applying, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy.

Location: Bury St Edmunds Hub / Hybrid Salary: £40,632 FTE, pro rata for part-time hours Hours: Full-time, 4 days or 3 days per week Contract: Permanent About the Role Solo Housing is looking for an experienced and confident Governance Officer to join us in this newly created role. This is an opportunity to genuinely make your mark . Our governance function is developing, and we need someone who can understand where we are today, identify what needs to improve and put the right structures, processes and practices in place. You'll work closely with our Chief Executive, Board and Sub-Committees, providing trusted advice and ensuring our governance arrangements are effective, transparent and compliant. We need someone who is proactive and comfortable working independently - someone who can identify what needs to happen, take ownership and bring solutions rather than problems . Key Responsibilities Provide high-quality governance support to the Board, Sub-Committees, Chief Executive and Senior Leadership Team. Manage Board and Sub-Committee meetings, including agendas, papers, minutes and actions. Build effective relationships with the Board Chair and proactively manage expectations. Develop and review policies and working practices to ensure regulatory compliance and best practice. Maintain the Register of Interests and annual declarations. Manage the Strategic Risk Register and ensure risk owners are accountable. Coordinate and quality assure Solo's approach to safeguarding. Coordinate and quality assure the complaints process in line with the Housing Ombudsman's Complaint Handling Code. Prepare clear, accurate reports and translate complex information for different audiences. Provide governance advice and appropriate challenge to senior stakeholders. Identify gaps and opportunities to strengthen Solo's governance arrangements. Support compliance with the requirements of the Regulator of Social Housing and our obligations as a Registered Charity. About You We're looking for someone with at least three years' experience in a governance role and a strong understanding of organisational governance principles and practices. Experience within social housing is desirable, but we're open to candidates from other regulated environments such as financial services, the NHS or housing . What's important is that you can quickly understand and apply the specific requirements of the social housing sector. You'll also have: Experience working with Executive Teams and Non-Executive Directors. Strong knowledge of governance, with the ability to quickly develop an understanding of the Regulator of Social Housing's Consumer Standards and Housing Ombudsman's Complaint Handling Code. Excellent communication skills and the ability to translate complex information clearly. Strong attention to detail and experience producing high-quality minutes. The confidence to provide advice and challenge where required. Excellent organisational and problem-solving skills. The ability to work independently and manage competing priorities. Experience developing clear and practical policies. Strong Microsoft 365 skills and the ability to learn new systems. A high level of confidentiality, integrity and professional judgement. An understanding of equality, diversity and inclusion within a social housing environment. A full UK driving licence with unrestricted access to a suitable vehicle for work purposes. The ability to successfully pass and maintain an Enhanced DBS check. Working Arrangements We are flexible on how this role is structured and are open to full-time, 4-day or 3-day working arrangements . The full-time salary is £40,632 , with part-time salaries calculated pro rata. Based at our Bury St Edmunds hub , we offer a flexible approach to hybrid working. Full-time employees would generally work from the office around 3 days per week, while those working 4 days would generally attend around 2 days per week, particularly at the start. Working hours are broadly 8:30am-6:00pm , with flexibility around this. If you're an experienced governance professional looking for a role where you can take ownership, improve processes and make a genuine impact, we'd love to hear from you. GP(phone number removed)

The starting salary for this role is 34,660 per annum, based on working 36 hours per week. We welcome both full-time and part-time applications. This is a 12 month fixed term contract opportunity. This is an exciting opportunity to join our team at a pivotal time as we prepare for and implement new responsibilities arising from the Renters' Rights Act. The successful candidate will help shape our approach to this significant legislative change, working closely with local authority partners across Buckinghamshire and Surrey to ensure tenants are protected and businesses understand their responsibilities. This role offers the opportunity to develop specialist expertise in an emerging area of consumer protection while contributing to wider Trading Standards priorities. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About The Role We are looking for an enthusiastic and motivated Trading Standards Officer to support the delivery of Trading Standards functions while taking a lead role in the development of our response to the Renters' Rights Act. Working alongside experienced officers, you will contribute to investigations, project work, intelligence gathering and enforcement activity. You will also play a key role in developing and maintaining effective partnerships with colleagues across local government and other enforcement agencies. A particular focus of this role will be: Acting as the Trading Standards Single Point of Contact (SPOC) for matters relating to the Renters' Rights Act. Developing and maintaining strong working relationships with housing, licensing and environmental health teams across Buckinghamshire and Surrey. Supporting collaborative working arrangements through Local Government Reorganisation and into the future East Surrey and West Surrey authorities. Researching student accommodation provision and helping to develop educational resources relating to the Renters' Rights Act. Sharing best practice with partner organisations on enforcement approaches, powers of entry, seizure and wider regulatory considerations. Monitoring developments relating to the proposed landlord register and identifying opportunities to support Trading Standards activity. Preparing reports, maintaining records and supporting legal and enforcement processes where required. This is an excellent opportunity for someone who enjoys partnership working, research, problem-solving and delivering positive outcomes for residents. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience working within a regulatory, enforcement, compliance, consumer protection or related environment. Excellent communication skills and the ability to build productive relationships with a range of stakeholders. Strong analytical and research skills, with the ability to interpret information and identify practical solutions. Experience of preparing reports and maintaining accurate records. Good organisational skills and the ability to manage competing priorities. The ability to work both independently and as part of a wider team. Good IT skills, including Microsoft Office applications. Hold a Trading Standards qualification or demonstrate commensurate experience and knowledge of the broad scope of Trading Standards matters. A driving licence and access to a car are required. The role will require travel across Buckinghamshire and Surrey. The role supports agile working and the administrative base will be either at Woodhatch Place in Reigate or the Walton Street offices in Aylesbury. To apply, we request that you submit a CV and you will be asked the following 4 questions: Please describe your experience of working within a regulatory, enforcement, compliance, consumer protection or similar environment. What was your role, and what outcomes did you achieve? This role requires building effective partnerships across a range of organisations. Please provide an example of how you have developed and maintained productive working relationships with colleagues, partners or external stakeholders to achieve a shared objective. Please give an example of a piece of research, analysis or investigation you have undertaken. How did you gather and interpret the information, and how did your findings inform decisions, actions or improvements? This role involves managing competing priorities while maintaining accurate records and reports. Please describe a time when you had to balance multiple pieces of work simultaneously. How did you organise yourself, and what was the outcome? This post is subject to a Standard Disclosure and Barring Service (DBS) check. The job advert closes at 23:59 on 31/08/2026 with interviews to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

Job Tittle : Homelessness Prevention & Solutions Support Officer Location : Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract : Temporary - March 2027 Hours : 36 hours per week, Monday to Friday Work Style : Office Based Rate : 16.71 per hour PAYE Pertemps Recruitment Partnership is seeking an experienced Homelessness Prevention & Solutions Support Officer to join the Housing Team at the London Borough of Harrow. This role offers an excellent opportunity to support the delivery of vital homelessness prevention services and ensure residents receive timely, accurate and compassionate guidance. Key Responsibilities: Register new applicants on the relevant housing databases and ensure all required documentation is uploaded and maintained accurately. Act as the first point of telephone contact for individuals seeking housing advice, offering initial guidance and directing them to the appropriate service for further support. Book appointments for Homelessness Prevention & Solutions Officers, including arranging visits outside normal office hours when required. Inform clients straight away if an appointment is delayed or cancelled and rearrange at a time that suits them. Handle challenging situations calmly, including supporting clients who may be distressed, upset or difficult. Manage complaints and provide initial advice to clients about their housing or homelessness applications. Candidate Profile: Experience of dealing with the public on a daily basis, both over the phone and face to face, within a customer focused environment. Background in Housing Experience of working in an office environment, handling a range of different tasks and responsibilities on a daily basis. Able to write clearly, accurately and concisely, producing straightforward and easy to understand information. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)

We are currently working with a Housing Association that is looking to appoint an experienced Income Officer to support their income recovery function on a short-term interim basis. This role is ideal for someone with a strong background in rent collection, arrears management, debt recovery, or credit control within housing or a customer-focused environment. Key Responsibilities Maximise rental income collection across all tenure types. Manage a caseload of rent arrears accounts from early intervention through to legal recovery action where necessary. Negotiate realistic repayment arrangements with residents and monitor agreements. Work closely with internal teams, local authorities, the DWP, and external support agencies. Provide advice and guidance on debt prevention, welfare benefits, and income maximisation. Support residents to sustain tenancies while reducing arrears and financial risk. Essential Requirements Experience in income collection, rent arrears management, debt recovery, or credit control. Strong customer service and communication skills. Ability to manage a demanding caseload and achieve collection targets. Experience negotiating repayment arrangements and resolving complex cases. Full UK driving licence and access to a vehicle. Enhanced DBS Certificate registered on the Update Service, or issued within the last 12 months. What's on Offer? Immediate start available. Full-time hours (37 per week). Opportunity to work within a busy Housing Association environment. Competitive interim rates. Chance to make an immediate impact within a high-performing income team.