IT Technician (1st & 2nd Line) 28,000- 35,000 On-Site 5 Days (Near Colchester) This is an excellent opportunity for an experienced 1st & 2nd Line IT Technician looking to broaden their technical exposure and take the next step in their career. Joining a growing organisation, you'll play a key role in supporting users, maintaining critical systems, and developing your skills across Microsoft cloud technologies and business applications. Please note, this role is based on site 5-days near Colchester. Key Requirements Provide 1st and 2nd line support for hardware, software and user issues Act as a first point of contact for IT incidents and service requests Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive Assist with Azure/Entra ID user administration, permissions and access management Manage and resolve tickets in line with agreed service levels Deliver excellent customer service and clear communication to end users Work collaboratively with the wider IT team to resolve technical issues and improve service delivery Key Experience Previous experience in a 1st and/or 2nd Line IT Support role Experience supporting Microsoft 365 environments Knowledge of Azure and Entra ID administration Experience working with service desk or ITSM ticketing systems Strong troubleshooting skills across hardware, software and remote support environments Familiarity with Intune, SCCM or similar endpoint management tools Experience supporting Microsoft Dynamics 365 CRM would be advantageous Understanding of ITIL principles or an ITIL certification would be beneficial Strong communication skills with the ability to build effective relationships with users across the business Apply Now!
Aug 20, 2026
Full time
IT Technician (1st & 2nd Line) 28,000- 35,000 On-Site 5 Days (Near Colchester) This is an excellent opportunity for an experienced 1st & 2nd Line IT Technician looking to broaden their technical exposure and take the next step in their career. Joining a growing organisation, you'll play a key role in supporting users, maintaining critical systems, and developing your skills across Microsoft cloud technologies and business applications. Please note, this role is based on site 5-days near Colchester. Key Requirements Provide 1st and 2nd line support for hardware, software and user issues Act as a first point of contact for IT incidents and service requests Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive Assist with Azure/Entra ID user administration, permissions and access management Manage and resolve tickets in line with agreed service levels Deliver excellent customer service and clear communication to end users Work collaboratively with the wider IT team to resolve technical issues and improve service delivery Key Experience Previous experience in a 1st and/or 2nd Line IT Support role Experience supporting Microsoft 365 environments Knowledge of Azure and Entra ID administration Experience working with service desk or ITSM ticketing systems Strong troubleshooting skills across hardware, software and remote support environments Familiarity with Intune, SCCM or similar endpoint management tools Experience supporting Microsoft Dynamics 365 CRM would be advantageous Understanding of ITIL principles or an ITIL certification would be beneficial Strong communication skills with the ability to build effective relationships with users across the business Apply Now!
Our client, a highly successful and expanding business is actively looking for a dedicated IT Technician to join their internal support team. This is a fantastic opportunity to join an organisation that truly values its staff and provides an excellent working environment. We are seeking an IT Technician who will provide comprehensive 1st and 2nd line support across the business. You will be the primary point of contact for internal staff, responsible for troubleshooting hardware and software issues, setting up new equipment, and ensuring core systems run smoothly. Key Responsibilities: Act as the first point of contact for all internal IT queries via the ticketing system, phone, and face-to-face. Troubleshoot and resolve hardware, software, and network issues efficiently. Manage user accounts, permissions, and passwords within Active Directory and Office 365. Set up, configure, and deploy new IT equipment for onboarding employees (laptops, desktops, mobiles). Maintain an up-to-date inventory of all IT assets and software licenses. Escalate complex 3rd line issues to the Senior IT Manager or external vendors when necessary. What Our Client is Looking For: Proven experience in a similar 1st/2nd Line IT Support or Helpdesk role. Strong working knowledge of Microsoft Office 365, Windows 10/11, and Active Directory. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs). Experience with hardware troubleshooting (PCs, laptops, printers, and mobile devices). Excellent communication skills with the ability to explain technical issues to non-technical staff. A logical approach to problem-solving and a customer-focused mindset.
Aug 20, 2026
Full time
Our client, a highly successful and expanding business is actively looking for a dedicated IT Technician to join their internal support team. This is a fantastic opportunity to join an organisation that truly values its staff and provides an excellent working environment. We are seeking an IT Technician who will provide comprehensive 1st and 2nd line support across the business. You will be the primary point of contact for internal staff, responsible for troubleshooting hardware and software issues, setting up new equipment, and ensuring core systems run smoothly. Key Responsibilities: Act as the first point of contact for all internal IT queries via the ticketing system, phone, and face-to-face. Troubleshoot and resolve hardware, software, and network issues efficiently. Manage user accounts, permissions, and passwords within Active Directory and Office 365. Set up, configure, and deploy new IT equipment for onboarding employees (laptops, desktops, mobiles). Maintain an up-to-date inventory of all IT assets and software licenses. Escalate complex 3rd line issues to the Senior IT Manager or external vendors when necessary. What Our Client is Looking For: Proven experience in a similar 1st/2nd Line IT Support or Helpdesk role. Strong working knowledge of Microsoft Office 365, Windows 10/11, and Active Directory. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs). Experience with hardware troubleshooting (PCs, laptops, printers, and mobile devices). Excellent communication skills with the ability to explain technical issues to non-technical staff. A logical approach to problem-solving and a customer-focused mindset.
Role: Trust IT Manager Location: Dulwich - London Salary: 37k - 42K - Plus Benefits Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Our client are looking for an experienced and enthusiastic Trust IT Manager who has a real flair for technology mixed with a passion for providing exemplary service to our customers to support schools within a Trust in Dulwich London. As Trust IT Manager you will be responsible for the management, installation, maintenance, availability, and security of the schools' ICT network as well as working closely with the Senior Leadership Team to help develop the IT across the school and help put plans in place for projects. You must be dedicated to delivering the support service in a manner that embraces our company values. It is your job to facilitate communication between your school and the business, keep up to date with what services the business offer, and manage the accounts of your customers. The successful candidate will be responsible for monitoring, maintaining, developing and managing a wide range of IT Systems across a schools Infrastructure, Key Responsibilities include: Managing the school's network infrastructure and ICT based applications. Managing the day-to-day workload of IT Technicians and assisting with their development. Providing technical advice, training, and support to staff to enable them to make effective use of systems. Day-to-day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining all key systems including switches, virtual & physical server environments and backups. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Line manage and take responsibility for the work of the ICT support staff to ensure they carry out their duties effectively and receive adequate support, guidance, and training to provide a high-quality ICT support service. Our ideal candidate will have: A passion for IT with at least 2-3 years' experience of working in a school as an IT Network Manager/ IT Manager. An excellent understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation with strong communication and interpersonal skills as well as having exceptional customer service skills. The ability to work within a team as well as independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Key Areas of technical expertise Requirement Expertise required Microsoft Certification Essential Cisco Desirable AD, DNS, DHCP, GP, WDS, WSUS Essential Citrix Essential SAN Topology Essential Exchange Essential The role is offered on a full-year, full-time basis and the successful candidate will be subject to an enhanced DBS check. In return, we are offering a salary of between 37,000 - 42,000 negotiable for the right person, benefits include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle Scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Aug 20, 2026
Full time
Role: Trust IT Manager Location: Dulwich - London Salary: 37k - 42K - Plus Benefits Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Our client are looking for an experienced and enthusiastic Trust IT Manager who has a real flair for technology mixed with a passion for providing exemplary service to our customers to support schools within a Trust in Dulwich London. As Trust IT Manager you will be responsible for the management, installation, maintenance, availability, and security of the schools' ICT network as well as working closely with the Senior Leadership Team to help develop the IT across the school and help put plans in place for projects. You must be dedicated to delivering the support service in a manner that embraces our company values. It is your job to facilitate communication between your school and the business, keep up to date with what services the business offer, and manage the accounts of your customers. The successful candidate will be responsible for monitoring, maintaining, developing and managing a wide range of IT Systems across a schools Infrastructure, Key Responsibilities include: Managing the school's network infrastructure and ICT based applications. Managing the day-to-day workload of IT Technicians and assisting with their development. Providing technical advice, training, and support to staff to enable them to make effective use of systems. Day-to-day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining all key systems including switches, virtual & physical server environments and backups. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Line manage and take responsibility for the work of the ICT support staff to ensure they carry out their duties effectively and receive adequate support, guidance, and training to provide a high-quality ICT support service. Our ideal candidate will have: A passion for IT with at least 2-3 years' experience of working in a school as an IT Network Manager/ IT Manager. An excellent understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation with strong communication and interpersonal skills as well as having exceptional customer service skills. The ability to work within a team as well as independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Key Areas of technical expertise Requirement Expertise required Microsoft Certification Essential Cisco Desirable AD, DNS, DHCP, GP, WDS, WSUS Essential Citrix Essential SAN Topology Essential Exchange Essential The role is offered on a full-year, full-time basis and the successful candidate will be subject to an enhanced DBS check. In return, we are offering a salary of between 37,000 - 42,000 negotiable for the right person, benefits include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle Scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Role: ICT Consultant Location: Dulwich - London Salary: 28k - 33K - Plus Benefits Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Our client are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting a secondary school in Dulwich. You will be responsible for maintaining all IT hardware and services across the schools' sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365. The ideal candidate will ideally have at least 2 years' experience in working in a previous ICT Technician/2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between 28,000 - 33,000 negotiable for the right person. Benefits include a pension scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Aug 20, 2026
Full time
Role: ICT Consultant Location: Dulwich - London Salary: 28k - 33K - Plus Benefits Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Our client are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting a secondary school in Dulwich. You will be responsible for maintaining all IT hardware and services across the schools' sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365. The ideal candidate will ideally have at least 2 years' experience in working in a previous ICT Technician/2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between 28,000 - 33,000 negotiable for the right person. Benefits include a pension scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
ManpowerGroup is partnering with a well-established and growing Managed Service Provider (MSP) based in Morley, Leeds, to recruit an experienced Senior IT Support Technician. If you're passionate about technology, enjoy solving a wide variety of IT challenges, and thrive in a fast-paced MSP environment, this could be the perfect next step in your career. You'll be joining a supportive team where no two days are the same, working with a broad range of clients and technologies while continuing to develop your technical expertise. Location: Morley, Leeds Hours: Monday to Friday, 8:45am - 5:15pm Fully Office Based Salary: Up to 30,000 DOE Training & Career Development Opportunities Why Join? Exposure to a diverse range of technologies and client environments Ongoing training and career development opportunities Supportive and collaborative team culture Opportunity to strengthen your cloud, networking, and infrastructure skills Varied workload where you'll genuinely make an impact The Role As a Senior IT Support Technician, you'll provide technical support to a wide range of business clients, helping to troubleshoot, resolve, and escalate IT issues where required. You'll be responsible for delivering excellent customer service while supporting technologies including Microsoft 365, Windows Server, networking infrastructure, cloud solutions, and end-user systems. Key Responsibilities Providing 2nd line technical support across desktop, server, and cloud environments Troubleshooting and resolving issues relating to Microsoft 365, Exchange, Teams, SharePoint, Azure AD, and Intune Supporting Windows Server environments Diagnosing and resolving networking issues including VLANs, routers, switches, firewalls, VPNs, and routing Managing support tickets and system alerts through the helpdesk platform Keeping customers informed with clear and professional communication throughout the resolution process Escalating more complex incidents to senior engineers when required Maintaining accurate documentation and ticket updates What We're Looking For Essential Previous experience working within a Managed Service Provider (MSP) environment Minimum 4-5 years' experience in an IT Support, Service Desk, or Infrastructure Support role Strong Microsoft 365 administration and support experience Experience supporting Windows Server environments Networking knowledge including VPNs, VLANs, switching, routing, and firewall concepts Excellent troubleshooting and problem-solving abilities Strong communication and customer service skills Ability to prioritise workload and manage multiple support requests Desirable Experience with Azure services Intune and Endpoint Management knowledge Exposure to backup and disaster recovery solutions Relevant Microsoft or networking certifications Please note: Due to the nature of the client environment, previous MSP experience is essential for this role. Interested? Apply via Manpower today or contact:Arsalan Mohammed (phone number removed) / (phone number removed) If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Aug 20, 2026
Full time
ManpowerGroup is partnering with a well-established and growing Managed Service Provider (MSP) based in Morley, Leeds, to recruit an experienced Senior IT Support Technician. If you're passionate about technology, enjoy solving a wide variety of IT challenges, and thrive in a fast-paced MSP environment, this could be the perfect next step in your career. You'll be joining a supportive team where no two days are the same, working with a broad range of clients and technologies while continuing to develop your technical expertise. Location: Morley, Leeds Hours: Monday to Friday, 8:45am - 5:15pm Fully Office Based Salary: Up to 30,000 DOE Training & Career Development Opportunities Why Join? Exposure to a diverse range of technologies and client environments Ongoing training and career development opportunities Supportive and collaborative team culture Opportunity to strengthen your cloud, networking, and infrastructure skills Varied workload where you'll genuinely make an impact The Role As a Senior IT Support Technician, you'll provide technical support to a wide range of business clients, helping to troubleshoot, resolve, and escalate IT issues where required. You'll be responsible for delivering excellent customer service while supporting technologies including Microsoft 365, Windows Server, networking infrastructure, cloud solutions, and end-user systems. Key Responsibilities Providing 2nd line technical support across desktop, server, and cloud environments Troubleshooting and resolving issues relating to Microsoft 365, Exchange, Teams, SharePoint, Azure AD, and Intune Supporting Windows Server environments Diagnosing and resolving networking issues including VLANs, routers, switches, firewalls, VPNs, and routing Managing support tickets and system alerts through the helpdesk platform Keeping customers informed with clear and professional communication throughout the resolution process Escalating more complex incidents to senior engineers when required Maintaining accurate documentation and ticket updates What We're Looking For Essential Previous experience working within a Managed Service Provider (MSP) environment Minimum 4-5 years' experience in an IT Support, Service Desk, or Infrastructure Support role Strong Microsoft 365 administration and support experience Experience supporting Windows Server environments Networking knowledge including VPNs, VLANs, switching, routing, and firewall concepts Excellent troubleshooting and problem-solving abilities Strong communication and customer service skills Ability to prioritise workload and manage multiple support requests Desirable Experience with Azure services Intune and Endpoint Management knowledge Exposure to backup and disaster recovery solutions Relevant Microsoft or networking certifications Please note: Due to the nature of the client environment, previous MSP experience is essential for this role. Interested? Apply via Manpower today or contact:Arsalan Mohammed (phone number removed) / (phone number removed) If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
IT Support Technician Salary: c£27,500 Location: Wrexham area - office-based Job type: Permanent, full-time We are recruiting an IT Support Technician to provide 1st line helpdesk, desktop and remote support to employees across the organisation. The ideal candidate will have IT support experience, strong Microsoft 365 knowledge and practical experience with technologies such as Entra ID, Intune and Defender for Endpoint. You will be a confident troubleshooter with strong customer service skills and a good understanding of MFA and endpoint security. The role Provide 1st line helpdesk, desktop and remote IT support. Log, investigate, resolve or escalate support requests. Support Microsoft 365, including Outlook, Teams and SharePoint. Complete routine administration within Entra ID, including user accounts, access, groups and password resets. Support Intune device enrolment, application deployment and mobile-device updates. Assist with Defender for Endpoint, MFA and endpoint-security support. Configure and support laptops, mobile devices, printers, peripherals and meeting-room technology. Troubleshoot hardware, software, network and connectivity issues. Complete laptop builds and rebuilds using Microsoft Autopilot. Maintain IT asset records, technical documentation and user guides. Support new-starter inductions and wider IT projects. Escalate complex infrastructure, server and security issues to senior IT colleagues. About you At least two years experience in an IT support, service desk or desktop support role. Strong practical Microsoft 365 support experience. Experience with Entra ID and Intune, ideally including exposure to Defender for Endpoint. Good Microsoft Windows, hardware and basic networking knowledge. Understanding of IT security best practices, including MFA and endpoint security. Excellent troubleshooting, customer service and communication skills. Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training. Organised, approachable and able to manage competing support priorities. Able to work permanently from the Wrexham head office. Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous. If this sounds like the opportunity that you have been looking for then please apply, attaching your CV. This role may suit an IT Support Technician, Service Desk Analyst, Helpdesk Technician, Desktop Support Technician or 1st/2nd Line Support Technician. Smartsearch takes your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications, and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Aug 20, 2026
Full time
IT Support Technician Salary: c£27,500 Location: Wrexham area - office-based Job type: Permanent, full-time We are recruiting an IT Support Technician to provide 1st line helpdesk, desktop and remote support to employees across the organisation. The ideal candidate will have IT support experience, strong Microsoft 365 knowledge and practical experience with technologies such as Entra ID, Intune and Defender for Endpoint. You will be a confident troubleshooter with strong customer service skills and a good understanding of MFA and endpoint security. The role Provide 1st line helpdesk, desktop and remote IT support. Log, investigate, resolve or escalate support requests. Support Microsoft 365, including Outlook, Teams and SharePoint. Complete routine administration within Entra ID, including user accounts, access, groups and password resets. Support Intune device enrolment, application deployment and mobile-device updates. Assist with Defender for Endpoint, MFA and endpoint-security support. Configure and support laptops, mobile devices, printers, peripherals and meeting-room technology. Troubleshoot hardware, software, network and connectivity issues. Complete laptop builds and rebuilds using Microsoft Autopilot. Maintain IT asset records, technical documentation and user guides. Support new-starter inductions and wider IT projects. Escalate complex infrastructure, server and security issues to senior IT colleagues. About you At least two years experience in an IT support, service desk or desktop support role. Strong practical Microsoft 365 support experience. Experience with Entra ID and Intune, ideally including exposure to Defender for Endpoint. Good Microsoft Windows, hardware and basic networking knowledge. Understanding of IT security best practices, including MFA and endpoint security. Excellent troubleshooting, customer service and communication skills. Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training. Organised, approachable and able to manage competing support priorities. Able to work permanently from the Wrexham head office. Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous. If this sounds like the opportunity that you have been looking for then please apply, attaching your CV. This role may suit an IT Support Technician, Service Desk Analyst, Helpdesk Technician, Desktop Support Technician or 1st/2nd Line Support Technician. Smartsearch takes your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications, and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
Provide first-line technical support to end users, ensuring the timely resolution of routine IT incidents and service requests. Support desktop hardware, software, user accounts and standard business applications while delivering excellent customer service and maintaining agreed service levels. This role includes a structured development plan (see below) to progress into a full 1st & 2nd Line Support Technician position. Key Responsibilities 1st Line Support Act as the first point of contact for IT support requests via phone, email, and ticketing system. Log, prioritise, and manage incidents and service requests. Resolve common hardware, software, and accountrelated issues. Reset passwords and unlock user accounts. Install standard software and configure user devices. Escalate unresolved or complex issues to 2nd line engineers with clear, accurate detail. Keep users informed of ticket progress. Maintain accurate documentation within the service desk system. Monitor patch management tools. Essential Skills Windows 10/11 user level troubleshooting Microsoft 365 basic administration (password resets, mailbox access, Teams/OneDrive support) Active Directory basic user/account administration (with guidance) Hardware diagnostics (desktops, laptops, printers, peripherals) Remote support tools ITSM/ticketing systems Excellent troubleshooting skills Strong communication and customer service Experience 02 years' experience in an IT Service Desk, helpdesk or desktop support environment (or equivalent training/placement experience). Some exposure to supporting Windows desktop environments. Awareness of Microsoft 365 in a business setting. Interest in working towards ITILaligned service management practices. Desirable Qualifications CompTIA A+ CompTIA IT Fundamentals (ITF+) Microsoft 365 Certified: Fundamentals (MS900) Personal Attributes Strong analytical and problemsolving skills. Excellent communication skills. Customerfocused approach. Ability to prioritise workload. Ability to work independently and as part of a team. Genuine enthusiasm for learning and developing technical skills. Positive, proactive attitude. Typical Technologies Supported Windows 10/11 Microsoft 365 Microsoft Teams Active Directory (basic/guided) OneDrive & SharePoint Online Standard business hardware and peripherals Development Plan: 1st Line to 2nd Line This role is designed as a genuine growth path, not just an entry point. Progress is supported through structured shadowing, training and regular review - not left to chance.
Aug 19, 2026
Full time
Provide first-line technical support to end users, ensuring the timely resolution of routine IT incidents and service requests. Support desktop hardware, software, user accounts and standard business applications while delivering excellent customer service and maintaining agreed service levels. This role includes a structured development plan (see below) to progress into a full 1st & 2nd Line Support Technician position. Key Responsibilities 1st Line Support Act as the first point of contact for IT support requests via phone, email, and ticketing system. Log, prioritise, and manage incidents and service requests. Resolve common hardware, software, and accountrelated issues. Reset passwords and unlock user accounts. Install standard software and configure user devices. Escalate unresolved or complex issues to 2nd line engineers with clear, accurate detail. Keep users informed of ticket progress. Maintain accurate documentation within the service desk system. Monitor patch management tools. Essential Skills Windows 10/11 user level troubleshooting Microsoft 365 basic administration (password resets, mailbox access, Teams/OneDrive support) Active Directory basic user/account administration (with guidance) Hardware diagnostics (desktops, laptops, printers, peripherals) Remote support tools ITSM/ticketing systems Excellent troubleshooting skills Strong communication and customer service Experience 02 years' experience in an IT Service Desk, helpdesk or desktop support environment (or equivalent training/placement experience). Some exposure to supporting Windows desktop environments. Awareness of Microsoft 365 in a business setting. Interest in working towards ITILaligned service management practices. Desirable Qualifications CompTIA A+ CompTIA IT Fundamentals (ITF+) Microsoft 365 Certified: Fundamentals (MS900) Personal Attributes Strong analytical and problemsolving skills. Excellent communication skills. Customerfocused approach. Ability to prioritise workload. Ability to work independently and as part of a team. Genuine enthusiasm for learning and developing technical skills. Positive, proactive attitude. Typical Technologies Supported Windows 10/11 Microsoft 365 Microsoft Teams Active Directory (basic/guided) OneDrive & SharePoint Online Standard business hardware and peripherals Development Plan: 1st Line to 2nd Line This role is designed as a genuine growth path, not just an entry point. Progress is supported through structured shadowing, training and regular review - not left to chance.
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Aug 19, 2026
Full time
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
THE COMPANY An exciting opportunity has arisen for a Senior IT Technician to join this growing manufacturer of machined components for a range of industries including aerospace. THE JOB To own and improve the Group IT environment across multiple UK sites ensuring high availability, robust cybersecurity and a seamless technology experience for approximately 120 users. This hands on leadership role combines day to day technical delivery with strategic planning, vendor management and service performance accountability. You will be responsible for both on premises and cloud environments and be the primary contact for all infrastructure matters. THE CANDIDATE Experienced in providing 2nd/3rd line technical support in an IT Infrastruture role, you will have a minimum of 2 years' experience within a leadership/senior capacity with service ownership across microsoft 365, networking basics, hardware, security, and the use of support tools. THE PACKAGE Salary up to 45k depending upon experience Pension scheme 33 days holiday Early Friday finish Ongoing training and personal development
Aug 19, 2026
Full time
THE COMPANY An exciting opportunity has arisen for a Senior IT Technician to join this growing manufacturer of machined components for a range of industries including aerospace. THE JOB To own and improve the Group IT environment across multiple UK sites ensuring high availability, robust cybersecurity and a seamless technology experience for approximately 120 users. This hands on leadership role combines day to day technical delivery with strategic planning, vendor management and service performance accountability. You will be responsible for both on premises and cloud environments and be the primary contact for all infrastructure matters. THE CANDIDATE Experienced in providing 2nd/3rd line technical support in an IT Infrastruture role, you will have a minimum of 2 years' experience within a leadership/senior capacity with service ownership across microsoft 365, networking basics, hardware, security, and the use of support tools. THE PACKAGE Salary up to 45k depending upon experience Pension scheme 33 days holiday Early Friday finish Ongoing training and personal development
1st Line IT Support Technician Location: Boroughbridge, North Yorkshire Salary: 25,000 - 28,000 Hours: Monday to Friday, 9:00am - 5:00pm (40 hours per week) Looking for your next step in IT Support? An established and growing business in Boroughbridge, North Yorkshire , is looking to welcome a 1st Line IT Support Technician to its internal IT team. Offering a salary of 25,000 - 28,000 and Monday to Friday hours of 9:00am - 5:00pm (40 hours per week) , this is an excellent opportunity to develop your technical skills within a supportive and forward-thinking IT environment. This is far more than a traditional helpdesk role. You'll provide first-line support to users across the business while gaining hands-on exposure to infrastructure, networking, virtualisation and security technologies. Working alongside experienced IT professionals, you'll have the opportunity to develop your technical skills and build a long-term career within a supportive environment. What you'll be doing Providing 1st Line IT support to users across the business, with opportunities to assist on 2nd Line support issues Diagnosing and resolving hardware, software and user account issues Supporting Windows 11 desktops and laptops Assisting with Windows Server and Hyper-V administration Supporting networking infrastructure and Wi-Fi connectivity Helping maintain SonicWall firewalls and endpoint security solutions Supporting Android tablets, CCTV, access control and time and attendance systems Assisting with IT infrastructure maintenance and continuous improvement projects Delivering excellent face-to-face and remote customer support What we're looking for We're looking for someone with previous experience in an IT support environment who enjoys solving problems and delivering excellent customer service. Ideally, you'll have exposure to: Windows 11 Windows Server Hyper-V Networking fundamentals Hardware support and troubleshooting General IT infrastructure Endpoint security solutions Experience with SonicWall firewalls, CCTV or access control systems would be beneficial but isn't essential, as training and development will be provided. What's on offer? Excellent opportunities to develop into Infrastructure and 2nd Line Support Exposure to a broad and varied IT environment Supportive team with ongoing training and development 30 days holiday (inclusive of Bank Holidays) Healthcare benefit On-site parking Long-term career progression within an established business If you're looking to develop your IT career in a role that offers genuine technical variety and excellent learning opportunities, we'd love to hear from you.
Aug 18, 2026
Full time
1st Line IT Support Technician Location: Boroughbridge, North Yorkshire Salary: 25,000 - 28,000 Hours: Monday to Friday, 9:00am - 5:00pm (40 hours per week) Looking for your next step in IT Support? An established and growing business in Boroughbridge, North Yorkshire , is looking to welcome a 1st Line IT Support Technician to its internal IT team. Offering a salary of 25,000 - 28,000 and Monday to Friday hours of 9:00am - 5:00pm (40 hours per week) , this is an excellent opportunity to develop your technical skills within a supportive and forward-thinking IT environment. This is far more than a traditional helpdesk role. You'll provide first-line support to users across the business while gaining hands-on exposure to infrastructure, networking, virtualisation and security technologies. Working alongside experienced IT professionals, you'll have the opportunity to develop your technical skills and build a long-term career within a supportive environment. What you'll be doing Providing 1st Line IT support to users across the business, with opportunities to assist on 2nd Line support issues Diagnosing and resolving hardware, software and user account issues Supporting Windows 11 desktops and laptops Assisting with Windows Server and Hyper-V administration Supporting networking infrastructure and Wi-Fi connectivity Helping maintain SonicWall firewalls and endpoint security solutions Supporting Android tablets, CCTV, access control and time and attendance systems Assisting with IT infrastructure maintenance and continuous improvement projects Delivering excellent face-to-face and remote customer support What we're looking for We're looking for someone with previous experience in an IT support environment who enjoys solving problems and delivering excellent customer service. Ideally, you'll have exposure to: Windows 11 Windows Server Hyper-V Networking fundamentals Hardware support and troubleshooting General IT infrastructure Endpoint security solutions Experience with SonicWall firewalls, CCTV or access control systems would be beneficial but isn't essential, as training and development will be provided. What's on offer? Excellent opportunities to develop into Infrastructure and 2nd Line Support Exposure to a broad and varied IT environment Supportive team with ongoing training and development 30 days holiday (inclusive of Bank Holidays) Healthcare benefit On-site parking Long-term career progression within an established business If you're looking to develop your IT career in a role that offers genuine technical variety and excellent learning opportunities, we'd love to hear from you.
Senior IT Technician required by my midlands client. Our client is seeking an experienced Senior IT Technician to take ownership of the IT environment across multiple UK sites, supporting approximately 120 users. This is a hands-on leadership role responsible for infrastructure, cybersecurity, cloud services, vendor management, and continuous improvement. Key Responsibilities Own and manage the Group's IT infrastructure across on-premise and cloud environments. Ensure high availability, performance, resilience, and security of all IT systems. Lead cybersecurity initiatives including MFA, endpoint protection, patching, and vulnerability management. Manage Microsoft 365, Entra ID (Azure AD), Intune, Exchange Online, and Windows Server environments. Oversee networking infrastructure including firewalls, VPNs, VLANs, Wi-Fi, and site connectivity. Maintain and test backup, disaster recovery, and business continuity processes. Provide 2nd/3rd line support and act as the senior escalation point for infrastructure issues. Manage third-party IT suppliers, licensing, contracts, and hardware procurement. Deliver infrastructure projects including migrations, upgrades, and network refresh programmes. Support ERP/MRP systems and manufacturing technology integrations. Develop IT documentation, policies, asset management, and governance controls. Communicate technical risks and investment requirements to senior leadership in a clear, commercial manner. Requirements 5+ years' experience in hands-on IT infrastructure roles. Strong expertise in Microsoft 365, Entra ID, Intune, Windows Server, Active Directory, networking, and cybersecurity. Experience managing backup and disaster recovery solutions and virtualisation platforms (VMware/Hyper-V). Proven track record delivering IT infrastructure and transformation projects. Knowledge of Cyber Essentials Plus, ISO 27001, and security best practices. Experience with ERP/MRP environments is advantageous. Relevant certifications such as CompTIA Network+, Security+, or ITIL Foundation are desirable. Full UK driving licence and willingness to travel between UK sites. Personal Attributes Strong leadership and ownership mindset. Customer-focused with a commitment to service excellence. Results-driven with a passion for continuous improvement. Excellent stakeholder management and communication skills. Collaborative approach with the ability to influence at all levels of the business. Excellent communication skills and in a commutable distance from Walsall. THIS IS AN ONSITE ROLE This is an excellent opportunity for a proactive IT professional to shape and modernise a growing organisation's technology landscape while supporting business growth, operational excellence, and cybersecurity maturity.
Aug 15, 2026
Full time
Senior IT Technician required by my midlands client. Our client is seeking an experienced Senior IT Technician to take ownership of the IT environment across multiple UK sites, supporting approximately 120 users. This is a hands-on leadership role responsible for infrastructure, cybersecurity, cloud services, vendor management, and continuous improvement. Key Responsibilities Own and manage the Group's IT infrastructure across on-premise and cloud environments. Ensure high availability, performance, resilience, and security of all IT systems. Lead cybersecurity initiatives including MFA, endpoint protection, patching, and vulnerability management. Manage Microsoft 365, Entra ID (Azure AD), Intune, Exchange Online, and Windows Server environments. Oversee networking infrastructure including firewalls, VPNs, VLANs, Wi-Fi, and site connectivity. Maintain and test backup, disaster recovery, and business continuity processes. Provide 2nd/3rd line support and act as the senior escalation point for infrastructure issues. Manage third-party IT suppliers, licensing, contracts, and hardware procurement. Deliver infrastructure projects including migrations, upgrades, and network refresh programmes. Support ERP/MRP systems and manufacturing technology integrations. Develop IT documentation, policies, asset management, and governance controls. Communicate technical risks and investment requirements to senior leadership in a clear, commercial manner. Requirements 5+ years' experience in hands-on IT infrastructure roles. Strong expertise in Microsoft 365, Entra ID, Intune, Windows Server, Active Directory, networking, and cybersecurity. Experience managing backup and disaster recovery solutions and virtualisation platforms (VMware/Hyper-V). Proven track record delivering IT infrastructure and transformation projects. Knowledge of Cyber Essentials Plus, ISO 27001, and security best practices. Experience with ERP/MRP environments is advantageous. Relevant certifications such as CompTIA Network+, Security+, or ITIL Foundation are desirable. Full UK driving licence and willingness to travel between UK sites. Personal Attributes Strong leadership and ownership mindset. Customer-focused with a commitment to service excellence. Results-driven with a passion for continuous improvement. Excellent stakeholder management and communication skills. Collaborative approach with the ability to influence at all levels of the business. Excellent communication skills and in a commutable distance from Walsall. THIS IS AN ONSITE ROLE This is an excellent opportunity for a proactive IT professional to shape and modernise a growing organisation's technology landscape while supporting business growth, operational excellence, and cybersecurity maturity.
Remote Print IT Support Engineer 36,000 - 40,000 + Training + Remote Working + Benefits Remote Are you a Printer Technician or IT Support Engineer or similar looking for an autonomous role offering a great work-life balance with remote working and regular hours offering IT support for print management solutions across multiple sectors? In this role you will you be responsible for repairing, servicing and maintaining a wide range of scanning, printing and imaging equipment entirely remotely across office & school environments. You will responsible for print management administration, customer service, system monitoring and adhering to security and compliance regulations. This role operates from 8am-5PM with 1hr lunchbreak Monday-Friday with occasional participation in on-call support. This company are well established primarily across the South East, having multiple repeat clients who have been with them for decades. They continue to grow off their great reputation, and are looking for an experienced Printer Technician to join their them. They service across a range of sectors including commercial, corporate and educational environments. This position would suit a Printer Technician or IT Support Engineer or similar looking for an autonomous role offering a great work-life balance with remote working and regular hours offering IT support for print management solutions across multiple sectors? The Role: Servicing and repairing printing management systems Remote IT support Customer service, system monitoring, security and compliance Monday to Friday, 8:00AM - 5:00PM, 1hr Lunch The Person: Printer, Scanner, Photocopier IT, Engineer or similar Looking to provide support remotely for print management solutions Able to work remotely Job Reference: BBBH26461 Scanner, Printer, Photocopier, Copier, MFD, Engineer, IT, Technician, Print, Service, Field, Technician, Sharp, HP, Epsom, Repair, Kingston, Twickenham, Wimbledon, Surrey, IT, 1st line support, 2nd line support, Remote, Technician. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website
Aug 15, 2026
Full time
Remote Print IT Support Engineer 36,000 - 40,000 + Training + Remote Working + Benefits Remote Are you a Printer Technician or IT Support Engineer or similar looking for an autonomous role offering a great work-life balance with remote working and regular hours offering IT support for print management solutions across multiple sectors? In this role you will you be responsible for repairing, servicing and maintaining a wide range of scanning, printing and imaging equipment entirely remotely across office & school environments. You will responsible for print management administration, customer service, system monitoring and adhering to security and compliance regulations. This role operates from 8am-5PM with 1hr lunchbreak Monday-Friday with occasional participation in on-call support. This company are well established primarily across the South East, having multiple repeat clients who have been with them for decades. They continue to grow off their great reputation, and are looking for an experienced Printer Technician to join their them. They service across a range of sectors including commercial, corporate and educational environments. This position would suit a Printer Technician or IT Support Engineer or similar looking for an autonomous role offering a great work-life balance with remote working and regular hours offering IT support for print management solutions across multiple sectors? The Role: Servicing and repairing printing management systems Remote IT support Customer service, system monitoring, security and compliance Monday to Friday, 8:00AM - 5:00PM, 1hr Lunch The Person: Printer, Scanner, Photocopier IT, Engineer or similar Looking to provide support remotely for print management solutions Able to work remotely Job Reference: BBBH26461 Scanner, Printer, Photocopier, Copier, MFD, Engineer, IT, Technician, Print, Service, Field, Technician, Sharp, HP, Epsom, Repair, Kingston, Twickenham, Wimbledon, Surrey, IT, 1st line support, 2nd line support, Remote, Technician. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website
IT Support Technician Location: Dewsbury (with frequent UK travel) An established business is looking for an IT Support Technician to join their IT team based in Dewsbury. You'll take ownership of first line support while also assisting the IT service desk with second line support. This is a genuine development role, offering the successful candidate the opportunity to upskill and grow alongside an established team. Please note the position involves frequent travel across the UK to depot sites. Key Responsibilities Support end users via helpdesk tools and telephone Configuration and implementation of hardware and software Liaise with third party software and hardware support companies Contribute to the development and documentation of solutions, processes and procedures Laptop builds and repairs Administration of the mobile phone suite What You'll Need Experience of building and repairing laptops Prior experience across both 1st and 2nd line support Any experience of Microsoft 365 or Active Directory Strong stakeholder management skills Ability to work independently Willingness and ability to travel across the UK What's on Offer A competitive basic salary and package Great health and wellbeing packages A strong pension scheme This is an urgent requirement, so early applications are encouraged. Apply now or get in touch for a confidential conversation.
Aug 15, 2026
Full time
IT Support Technician Location: Dewsbury (with frequent UK travel) An established business is looking for an IT Support Technician to join their IT team based in Dewsbury. You'll take ownership of first line support while also assisting the IT service desk with second line support. This is a genuine development role, offering the successful candidate the opportunity to upskill and grow alongside an established team. Please note the position involves frequent travel across the UK to depot sites. Key Responsibilities Support end users via helpdesk tools and telephone Configuration and implementation of hardware and software Liaise with third party software and hardware support companies Contribute to the development and documentation of solutions, processes and procedures Laptop builds and repairs Administration of the mobile phone suite What You'll Need Experience of building and repairing laptops Prior experience across both 1st and 2nd line support Any experience of Microsoft 365 or Active Directory Strong stakeholder management skills Ability to work independently Willingness and ability to travel across the UK What's on Offer A competitive basic salary and package Great health and wellbeing packages A strong pension scheme This is an urgent requirement, so early applications are encouraged. Apply now or get in touch for a confidential conversation.
An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems. This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies. Key Responsibilities: Act as the first point of contact for IT queries, incidents, and service requests from users. Provide technical assistance across office and vessel environments. Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment. Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration. Assist with user account administration and access requests using Active Directory. Provide remote support using appropriate remote support tools. Maintain IT asset information and update technical documentation. Monitor equipment performance and assist with maintaining system reliability. Support hardware deployments, upgrades, and equipment replacements. Escalate more complex infrastructure issues when required. Work with external vendors and suppliers where necessary. Follow IT policies and Cyber Security procedures. Support IT projects as required. Skills & Experience: Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role. Experience supporting desktop and laptop hardware. Knowledge of Windows 10 and Windows 11. Understanding of Active Directory user administration. Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting. Experience supporting printers and peripheral devices. Strong troubleshooting and problem-solving abilities. Good communication skills with the ability to support users effectively. Ability to work independently and as part of a team. Desirable: A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship. Previous experience within an IT support or Helpdesk role. The Ideal candiates previously worked as a worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician What's on offer: Competitive salary. Long-term career development opportunities. The opportunity to develop technical skills within a global working environment. Apply today for this excellent opportunity to join a forward-thinking organisation and develop your career within IT support. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Aug 15, 2026
Full time
An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems. This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies. Key Responsibilities: Act as the first point of contact for IT queries, incidents, and service requests from users. Provide technical assistance across office and vessel environments. Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment. Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration. Assist with user account administration and access requests using Active Directory. Provide remote support using appropriate remote support tools. Maintain IT asset information and update technical documentation. Monitor equipment performance and assist with maintaining system reliability. Support hardware deployments, upgrades, and equipment replacements. Escalate more complex infrastructure issues when required. Work with external vendors and suppliers where necessary. Follow IT policies and Cyber Security procedures. Support IT projects as required. Skills & Experience: Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role. Experience supporting desktop and laptop hardware. Knowledge of Windows 10 and Windows 11. Understanding of Active Directory user administration. Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting. Experience supporting printers and peripheral devices. Strong troubleshooting and problem-solving abilities. Good communication skills with the ability to support users effectively. Ability to work independently and as part of a team. Desirable: A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship. Previous experience within an IT support or Helpdesk role. The Ideal candiates previously worked as a worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician What's on offer: Competitive salary. Long-term career development opportunities. The opportunity to develop technical skills within a global working environment. Apply today for this excellent opportunity to join a forward-thinking organisation and develop your career within IT support. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Field Support Engineer - On-Site IT Refresh Project Location: Edinburgh - Onsite 6 Months Inside IR35 150 to 200 a day Active SC Clearance Required A top tier firm is looking for a reliable Field Support Engineer to join their team on a contract basis. In this role, you will play a crucial part in rolling out new workplace technology, upgrading user devices, and delivering high-quality, face-to-face technical assistance. You will split your time between floor-walking, tech bar user support, equipment deployment, and local data center hands-and-eyes assistance. Key Responsibilities Hardware Deployments: Build, configure, and roll out desktop and laptop hardware as part of a site-wide device migration program. User & Technical Support: Provide fast, effective 1st and 2nd line troubleshooting for both operating systems and physical hardware. Infrastructure Assistance: Deliver physical hands-and-eyes support within the local data center environment as needed. Equipment Maintenance: Manage local IT stock, prep devices for deployment, and ensure proper asset handling. Customer Service: Maintain strong SLA performance while communicating clearly with end users to ensure a smooth transition. Essential Skills Prior experience working in IT helpdesk, desktop support, or technician role. Practical experience supporting Windows 10/11 environments and Microsoft 365 administration. Comfortable working with Active Directory, basic network connectivity (LAN/WAN/TCP-IP), and PC hardware diagnostics. Desirable Skills Holds certifications such as CompTIA A+, ITIL Foundation, or Microsoft Fundamentals. Prior experience using ticketing tools like ServiceNow. Familiarity with supporting mobile devices or MDM platforms. Location: Edinburgh - Onsite 6 Months Inside IR to 200 a day Active SC Clearance Required If you are an IT Support Engineer looking for a new challenging role then this could be the perfect opportunity for you. If the above seems of interest to you then please apply directly to the AD or send your cv to (url removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Aug 14, 2026
Contractor
Field Support Engineer - On-Site IT Refresh Project Location: Edinburgh - Onsite 6 Months Inside IR35 150 to 200 a day Active SC Clearance Required A top tier firm is looking for a reliable Field Support Engineer to join their team on a contract basis. In this role, you will play a crucial part in rolling out new workplace technology, upgrading user devices, and delivering high-quality, face-to-face technical assistance. You will split your time between floor-walking, tech bar user support, equipment deployment, and local data center hands-and-eyes assistance. Key Responsibilities Hardware Deployments: Build, configure, and roll out desktop and laptop hardware as part of a site-wide device migration program. User & Technical Support: Provide fast, effective 1st and 2nd line troubleshooting for both operating systems and physical hardware. Infrastructure Assistance: Deliver physical hands-and-eyes support within the local data center environment as needed. Equipment Maintenance: Manage local IT stock, prep devices for deployment, and ensure proper asset handling. Customer Service: Maintain strong SLA performance while communicating clearly with end users to ensure a smooth transition. Essential Skills Prior experience working in IT helpdesk, desktop support, or technician role. Practical experience supporting Windows 10/11 environments and Microsoft 365 administration. Comfortable working with Active Directory, basic network connectivity (LAN/WAN/TCP-IP), and PC hardware diagnostics. Desirable Skills Holds certifications such as CompTIA A+, ITIL Foundation, or Microsoft Fundamentals. Prior experience using ticketing tools like ServiceNow. Familiarity with supporting mobile devices or MDM platforms. Location: Edinburgh - Onsite 6 Months Inside IR to 200 a day Active SC Clearance Required If you are an IT Support Engineer looking for a new challenging role then this could be the perfect opportunity for you. If the above seems of interest to you then please apply directly to the AD or send your cv to (url removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
1st / 2nd Line IT Support Technician 3 Month Contract Opportunity Kettering I'm currently recruiting for a 1st / 2nd Line IT Support Technician to join a busy team on an initial 3-month contract with potential to extend. The role will initially focus on a laptop rollout project, supporting device deployments, user setups and providing hands-on technical support to end users. Alongside the rollout, you'll assist with general 1st and 2nd line support activities across the business. Location: Burton Latimer (Onsite) Duration: Initial 3-month contract Start: ASAP If you're available immediately or becoming available soon and would like to hear more, please apply to Lina Hayward Hojaij using the links provided.
Aug 14, 2026
Contractor
1st / 2nd Line IT Support Technician 3 Month Contract Opportunity Kettering I'm currently recruiting for a 1st / 2nd Line IT Support Technician to join a busy team on an initial 3-month contract with potential to extend. The role will initially focus on a laptop rollout project, supporting device deployments, user setups and providing hands-on technical support to end users. Alongside the rollout, you'll assist with general 1st and 2nd line support activities across the business. Location: Burton Latimer (Onsite) Duration: Initial 3-month contract Start: ASAP If you're available immediately or becoming available soon and would like to hear more, please apply to Lina Hayward Hojaij using the links provided.
2nd Line Technician £30,000 £36,000 + Pension Wymondham / Cambridge Full-time, Permanent Are you an experienced 2nd Line Technician looking for your next challenge with a growing and forward-thinking technology business? We re working with an established and ambitious IT services company that is looking for a technically confident 2nd Line Technician to join their team. This is a varied role where no two days are the same, supporting a diverse range of SME clients both remotely and on-site. You ll have the opportunity to work across a broad range of technologies, get involved in IT projects and play an important role in helping clients develop and maintain their IT infrastructure. The Role You ll be responsible for providing high-quality 2nd Line technical support, troubleshooting issues and supporting clients across a variety of environments. Your responsibilities will include: Providing remote and on-site 2nd Line support. Supporting PCs, laptops, servers and business networks. Installing and supporting routers, switches and firewalls. Office 365 maintenance, installation and migrations. Supporting Microsoft Exchange, Active Directory, Azure AD and Intune. Configuring SSL VPNs and basic firewalls. Supporting Acronis backups and monitoring system alerts. Managing DNS, email accounts and IP phone systems. Supporting SharePoint, NAS, UPS and public Wi-Fi solutions. Completing IT projects and solution deployments. Producing clear technical procedures and documentation. Working directly with clients and helping shape longer-term IT strategies. Taking technical lead responsibility on projects where appropriate. About You We re looking for someone with strong technical knowledge and a methodical approach to troubleshooting. Ideally, you ll have: 2+ years experience within an outsourced IT/MSP environment. Strong 2nd Line support experience. Excellent communication and customer service skills. Good networking and server knowledge. Experience with Microsoft 365 and Active Directory/Azure AD. Experience with ticketing systems and logging time. Excellent organisational skills and the ability to manage your own workload. A proactive, team-focused approach. A full UK driving licence due to the on-site nature of the role. What s on Offer? Alongside a competitive £30,000 £36,000 salary + pension , you ll benefit from: Hybrid and flexible working options. 33 days' holiday including bank holidays, increasing with length of service. Private healthcare. 24/7 gym and showers at the Wymondham office. Free parking. Perkbox membership. Enhanced maternity and paternity packages. Income protection and sick pay. Electric car scheme after 12 months. Regular team events and social activities. Lunch & Learn sessions. Excellent training and development opportunities. Clear opportunities for technical and career progression. Interested? This is a fantastic opportunity for a 2nd Line Technician who wants variety, responsibility and the opportunity to continue developing their technical career within a supportive and ambitious business. Apply today or get in touch with our team for more information.
Aug 13, 2026
Full time
2nd Line Technician £30,000 £36,000 + Pension Wymondham / Cambridge Full-time, Permanent Are you an experienced 2nd Line Technician looking for your next challenge with a growing and forward-thinking technology business? We re working with an established and ambitious IT services company that is looking for a technically confident 2nd Line Technician to join their team. This is a varied role where no two days are the same, supporting a diverse range of SME clients both remotely and on-site. You ll have the opportunity to work across a broad range of technologies, get involved in IT projects and play an important role in helping clients develop and maintain their IT infrastructure. The Role You ll be responsible for providing high-quality 2nd Line technical support, troubleshooting issues and supporting clients across a variety of environments. Your responsibilities will include: Providing remote and on-site 2nd Line support. Supporting PCs, laptops, servers and business networks. Installing and supporting routers, switches and firewalls. Office 365 maintenance, installation and migrations. Supporting Microsoft Exchange, Active Directory, Azure AD and Intune. Configuring SSL VPNs and basic firewalls. Supporting Acronis backups and monitoring system alerts. Managing DNS, email accounts and IP phone systems. Supporting SharePoint, NAS, UPS and public Wi-Fi solutions. Completing IT projects and solution deployments. Producing clear technical procedures and documentation. Working directly with clients and helping shape longer-term IT strategies. Taking technical lead responsibility on projects where appropriate. About You We re looking for someone with strong technical knowledge and a methodical approach to troubleshooting. Ideally, you ll have: 2+ years experience within an outsourced IT/MSP environment. Strong 2nd Line support experience. Excellent communication and customer service skills. Good networking and server knowledge. Experience with Microsoft 365 and Active Directory/Azure AD. Experience with ticketing systems and logging time. Excellent organisational skills and the ability to manage your own workload. A proactive, team-focused approach. A full UK driving licence due to the on-site nature of the role. What s on Offer? Alongside a competitive £30,000 £36,000 salary + pension , you ll benefit from: Hybrid and flexible working options. 33 days' holiday including bank holidays, increasing with length of service. Private healthcare. 24/7 gym and showers at the Wymondham office. Free parking. Perkbox membership. Enhanced maternity and paternity packages. Income protection and sick pay. Electric car scheme after 12 months. Regular team events and social activities. Lunch & Learn sessions. Excellent training and development opportunities. Clear opportunities for technical and career progression. Interested? This is a fantastic opportunity for a 2nd Line Technician who wants variety, responsibility and the opportunity to continue developing their technical career within a supportive and ambitious business. Apply today or get in touch with our team for more information.
EAC Consulting Group
Milton Keynes, Buckinghamshire
EAC are representing a leading IT communications company headquartered in Milton Keynes. With a commitment to delivering exceptional IT and communication services, my Client are looking for a skilled IT Helpdesk Engineer to join the team and contribute to their continued success. On offer for IT Technician: Salary £30,000 Monday - Friday 9:00am-5:30pm Opportunity to work in a growing and innovative IT communications environment. Collaborative and supportive Culture Professional development opportunities and IT certifications support. Company- Sponsored social events and outings Near Central Milton Keynes location with easy access to transport links. Duties for Helpdesk IT Technician: Provide 1st & 2nd line support for IT-related issues Confident to go and meet Clients and resolve more challenging IT issues Troubleshoot and resolve hardware, software, and network problems. Escalate complex issues when necessary to 3rd Line necessary Maintain and update IT documentation and system logs. Assist with IT projects and the implementation of new IT solutions. Ensure security protocols are followed. Conduct regular system backups and perform data recovery if needed. Provide user training and create user guides to reduce the number of support requests. Ideal Helpdesk Technician: Must have a full UK Driving License 3 years experience in a 1st & 2nd Line Support role An organised and motivated individual
Oct 08, 2025
Full time
EAC are representing a leading IT communications company headquartered in Milton Keynes. With a commitment to delivering exceptional IT and communication services, my Client are looking for a skilled IT Helpdesk Engineer to join the team and contribute to their continued success. On offer for IT Technician: Salary £30,000 Monday - Friday 9:00am-5:30pm Opportunity to work in a growing and innovative IT communications environment. Collaborative and supportive Culture Professional development opportunities and IT certifications support. Company- Sponsored social events and outings Near Central Milton Keynes location with easy access to transport links. Duties for Helpdesk IT Technician: Provide 1st & 2nd line support for IT-related issues Confident to go and meet Clients and resolve more challenging IT issues Troubleshoot and resolve hardware, software, and network problems. Escalate complex issues when necessary to 3rd Line necessary Maintain and update IT documentation and system logs. Assist with IT projects and the implementation of new IT solutions. Ensure security protocols are followed. Conduct regular system backups and perform data recovery if needed. Provide user training and create user guides to reduce the number of support requests. Ideal Helpdesk Technician: Must have a full UK Driving License 3 years experience in a 1st & 2nd Line Support role An organised and motivated individual
Job Title: Field IT Support Engineer - MSP Location: Bromsgrove Salary: Up to £35,000 (DOE) Are you an experienced Field IT Support Engineer looking for your next challenge? Do you enjoy working directly with clients, troubleshooting IT issues, and providing first-class technical support? If you're looking to build your career with a forward-thinking Managed Service Provider (MSP) , this could be the role for you.We are seeking a skilled IT Support Engineer to join our growing team in Bromsgrove. This is a field-based IT support position where you will visit a variety of customer sites to provide hands-on technical support. The role combines 2nd line support, desktop support, and network troubleshooting . Key Responsibilities Provide on-site and remote IT support (2nd line) for a wide range of clients Diagnose, troubleshoot, and resolve hardware, software, and network issues Install, configure, and support desktops, laptops, printers, and peripherals Support and maintain network infrastructure (routers, switches, firewalls, Wi-Fi) Assist with Microsoft 365, Azure and cloud solutions Skills and Experience Required Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role Experience within a Managed Service Provider (MSP) environment is highly desirable Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking Experience with cloud services (Microsoft 365 / Azure) Benefits Competitive salary up to £35,000 (depending on experience) Paid for certificates and training Regular pay reviews Excellent working environment Opportunity to work directly with clients and further develop technical skills If you are looking for a new and exciting challenge that will further your career in tech, look no further!Apply now with an up-to-date CV to be considered
Oct 07, 2025
Full time
Job Title: Field IT Support Engineer - MSP Location: Bromsgrove Salary: Up to £35,000 (DOE) Are you an experienced Field IT Support Engineer looking for your next challenge? Do you enjoy working directly with clients, troubleshooting IT issues, and providing first-class technical support? If you're looking to build your career with a forward-thinking Managed Service Provider (MSP) , this could be the role for you.We are seeking a skilled IT Support Engineer to join our growing team in Bromsgrove. This is a field-based IT support position where you will visit a variety of customer sites to provide hands-on technical support. The role combines 2nd line support, desktop support, and network troubleshooting . Key Responsibilities Provide on-site and remote IT support (2nd line) for a wide range of clients Diagnose, troubleshoot, and resolve hardware, software, and network issues Install, configure, and support desktops, laptops, printers, and peripherals Support and maintain network infrastructure (routers, switches, firewalls, Wi-Fi) Assist with Microsoft 365, Azure and cloud solutions Skills and Experience Required Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role Experience within a Managed Service Provider (MSP) environment is highly desirable Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking Experience with cloud services (Microsoft 365 / Azure) Benefits Competitive salary up to £35,000 (depending on experience) Paid for certificates and training Regular pay reviews Excellent working environment Opportunity to work directly with clients and further develop technical skills If you are looking for a new and exciting challenge that will further your career in tech, look no further!Apply now with an up-to-date CV to be considered
Job Title: Junior Infrastructure Engineer Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We're looking for a proactive junior infrastructure engineer to join our growing IT team. You'll work alongside our senior infrastructure engineer to support, diagnose, and resolve technical issues across our predominantly on-premise Microsoft estate. This is a hands-on, experienced second-line support level role - ideal for someone with solid troubleshooting skills and a passion for infrastructure. Responsibilities: Provide support for infrastructure-related issues across servers, networks, and end-user devices Troubleshoot and resolve issues within Windows Server, Active Directory, Group Policy, and Office 365 Maintain and monitor core systems including backups, patching, and antivirus Escalate complex issues to the Senior Infrastructure Engineer or external vendors as needed Document fixes, procedures, and known issues for internal knowledge base Support hardware deployments, upgrades, and routine maintenance Collaborate with Helpdesk and other IT staff to ensure smooth resolution of tickets Person Specification: Essential Skills & Experience At least 3 years experience in a 2nd line support or infrastructure support role Strong knowledge of Microsoft technologies: Windows Server, AD, Group Policy, Office 365 Familiarity with networking fundamentals (DNS, DHCP, TCP/IP) Comfortable working in an onsite environment with physical hardware Excellent problem-solving and communication skills Full UK Driving Licence is essential as offsite support may be required Desirable Skills & Experience Exposure to backup technologies (e.g., Veeam), endpoint protection, or monitoring tools Experience with VMware and Hyper-V virtualisation platforms Experience with Cisco Meraki network solutions Any relevant certifications (e.g., CompTIA (A+,Server+,Network+), Microsoft) Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; VMWare, Microsoft Servers, 2nd Line IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 2nd Line Support Engineer, Network Support, Server Support Technician will also be considered for this role.
Oct 07, 2025
Full time
Job Title: Junior Infrastructure Engineer Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We're looking for a proactive junior infrastructure engineer to join our growing IT team. You'll work alongside our senior infrastructure engineer to support, diagnose, and resolve technical issues across our predominantly on-premise Microsoft estate. This is a hands-on, experienced second-line support level role - ideal for someone with solid troubleshooting skills and a passion for infrastructure. Responsibilities: Provide support for infrastructure-related issues across servers, networks, and end-user devices Troubleshoot and resolve issues within Windows Server, Active Directory, Group Policy, and Office 365 Maintain and monitor core systems including backups, patching, and antivirus Escalate complex issues to the Senior Infrastructure Engineer or external vendors as needed Document fixes, procedures, and known issues for internal knowledge base Support hardware deployments, upgrades, and routine maintenance Collaborate with Helpdesk and other IT staff to ensure smooth resolution of tickets Person Specification: Essential Skills & Experience At least 3 years experience in a 2nd line support or infrastructure support role Strong knowledge of Microsoft technologies: Windows Server, AD, Group Policy, Office 365 Familiarity with networking fundamentals (DNS, DHCP, TCP/IP) Comfortable working in an onsite environment with physical hardware Excellent problem-solving and communication skills Full UK Driving Licence is essential as offsite support may be required Desirable Skills & Experience Exposure to backup technologies (e.g., Veeam), endpoint protection, or monitoring tools Experience with VMware and Hyper-V virtualisation platforms Experience with Cisco Meraki network solutions Any relevant certifications (e.g., CompTIA (A+,Server+,Network+), Microsoft) Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; VMWare, Microsoft Servers, 2nd Line IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 2nd Line Support Engineer, Network Support, Server Support Technician will also be considered for this role.
