Customer Liaison Officer Property Compliance The Company Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment, from executive to operative level. With offices across London, Manchester and the South West, we specialise in Social Housing, Construction, Facilities Management, Property & Surveying, Health & Safety. We are currently working with a well-established organisation within the social housing sector , who are looking to recruit an experienced Customer Liaison Officer to support their property compliance team. This is an excellent opportunity for an experienced customer-focused professional who understands the social housing environment and has a strong background in dealing with tenants, contractors and property compliance requirements. The Role We are looking for an experienced and confident Customer Liaison Officer to act as a key link between tenants, contractors and internal teams. The successful candidate will have excellent communication and interpersonal skills , together with experience working within property compliance and/or social housing . You will be comfortable dealing directly with tenants, explaining works clearly, managing expectations and ensuring residents receive a professional and positive service. You will support the delivery of property compliance programmes, ensuring inspections are coordinated, tenants are kept informed and any remedial works are raised and progressed effectively. Key Responsibilities Act as the main point of contact for tenants throughout property compliance works. Communicate clearly and professionally with tenants, contractors and internal stakeholders. Arrange and coordinate access for compliance inspections and remedial works. Explain planned works and compliance requirements to tenants in a clear and approachable manner. Respond to tenant queries, concerns and complaints and ensure these are followed through to resolution. Support the delivery of property compliance programmes and ensure works are progressed within required timescales. Liaise with contractors following inspections and ensure remedial works are raised and tracked . Monitor outstanding remedials and escalate any issues or delays where necessary. Maintain accurate records and provide updates to relevant teams. Ensure tenants are kept informed throughout the process and receive a high level of customer service. Work closely with property, compliance and housing teams to ensure effective communication and delivery. About You The ideal candidate will have: Excellent verbal and written communication skills. Proven experience working in a customer-facing or tenant liaison role . Experience within social housing or residential property . A good understanding of property compliance and statutory safety requirements . Proven experience dealing directly with tenants and residents. The ability to build positive relationships with tenants, contractors and colleagues. Strong organisational skills and the ability to manage multiple priorities. Good attention to detail and accurate record-keeping skills. The confidence to chase outstanding actions and ensure remedial works are completed. A professional, approachable and solutions-focused attitude. Desirable Experience Previous experience or knowledge of: Fire safety checks Emergency lighting inspections Raising and tracking remedial works Property compliance inspections and certification Contractor management Housing/property management systems Working within a social housing compliance environment What We re Looking For This role would suit someone who is highly organised, confident dealing with tenants and able to communicate property compliance matters clearly and professionally . You will need to be proactive, resilient and comfortable working with contractors and internal teams to ensure issues are resolved promptly. Most importantly, you will understand the importance of putting tenants at the centre of the service while ensuring properties remain safe and compliant . If you have strong customer service skills, experience within social housing or property compliance, and enjoy building positive relationships with tenants, we would love to hear from you. Build Recruitment Build Recruitment is an equal opportunities employer and operates a professional, confidential and personal approach to recruitment. We take the time to understand your experience and career objectives and will support you throughout the recruitment process. For more information call Kirsty on (phone number removed) for an informal conversation.
Aug 14, 2026
Seasonal
Customer Liaison Officer Property Compliance The Company Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment, from executive to operative level. With offices across London, Manchester and the South West, we specialise in Social Housing, Construction, Facilities Management, Property & Surveying, Health & Safety. We are currently working with a well-established organisation within the social housing sector , who are looking to recruit an experienced Customer Liaison Officer to support their property compliance team. This is an excellent opportunity for an experienced customer-focused professional who understands the social housing environment and has a strong background in dealing with tenants, contractors and property compliance requirements. The Role We are looking for an experienced and confident Customer Liaison Officer to act as a key link between tenants, contractors and internal teams. The successful candidate will have excellent communication and interpersonal skills , together with experience working within property compliance and/or social housing . You will be comfortable dealing directly with tenants, explaining works clearly, managing expectations and ensuring residents receive a professional and positive service. You will support the delivery of property compliance programmes, ensuring inspections are coordinated, tenants are kept informed and any remedial works are raised and progressed effectively. Key Responsibilities Act as the main point of contact for tenants throughout property compliance works. Communicate clearly and professionally with tenants, contractors and internal stakeholders. Arrange and coordinate access for compliance inspections and remedial works. Explain planned works and compliance requirements to tenants in a clear and approachable manner. Respond to tenant queries, concerns and complaints and ensure these are followed through to resolution. Support the delivery of property compliance programmes and ensure works are progressed within required timescales. Liaise with contractors following inspections and ensure remedial works are raised and tracked . Monitor outstanding remedials and escalate any issues or delays where necessary. Maintain accurate records and provide updates to relevant teams. Ensure tenants are kept informed throughout the process and receive a high level of customer service. Work closely with property, compliance and housing teams to ensure effective communication and delivery. About You The ideal candidate will have: Excellent verbal and written communication skills. Proven experience working in a customer-facing or tenant liaison role . Experience within social housing or residential property . A good understanding of property compliance and statutory safety requirements . Proven experience dealing directly with tenants and residents. The ability to build positive relationships with tenants, contractors and colleagues. Strong organisational skills and the ability to manage multiple priorities. Good attention to detail and accurate record-keeping skills. The confidence to chase outstanding actions and ensure remedial works are completed. A professional, approachable and solutions-focused attitude. Desirable Experience Previous experience or knowledge of: Fire safety checks Emergency lighting inspections Raising and tracking remedial works Property compliance inspections and certification Contractor management Housing/property management systems Working within a social housing compliance environment What We re Looking For This role would suit someone who is highly organised, confident dealing with tenants and able to communicate property compliance matters clearly and professionally . You will need to be proactive, resilient and comfortable working with contractors and internal teams to ensure issues are resolved promptly. Most importantly, you will understand the importance of putting tenants at the centre of the service while ensuring properties remain safe and compliant . If you have strong customer service skills, experience within social housing or property compliance, and enjoy building positive relationships with tenants, we would love to hear from you. Build Recruitment Build Recruitment is an equal opportunities employer and operates a professional, confidential and personal approach to recruitment. We take the time to understand your experience and career objectives and will support you throughout the recruitment process. For more information call Kirsty on (phone number removed) for an informal conversation.
Your new company We are partnering with a globally recognised business to appoint a Senior Billing Manager who will take ownership of the billing, collections and accounts receivable function across multiple international entities. This is a highly visible role that sits at the centre of the organisation's revenue cycle, ensuring invoices are raised accurately, collections are maximised, and cash flow remains healthy across the business. Operating within a complex global environment, you'll work closely with colleagues, clients and stakeholders across different regions, currencies and jurisdictions. You'll be the go-to expert for billing matters, helping to establish robust processes, improve operational efficiency and drive best practice across the order-to-cash cycle. Your new role Billing Transformation: Lead the continuous transformation of the global billing function, identifying and implementing opportunities to automate, simplify and standardise processes. Develop and execute a billing transformation roadmap aligned with the Group's growth strategy and digital finance objectives. Utilise NetSuite functionality, AI tools and workflow automation solutions to minimise manual processes, reduce billing errors and improve invoice cycle times. Drive the implementation of automated billing workflows, recurring billing models, approval workflows and electronic invoicing capabilities. Evaluate and implement emerging technologies, including AI-powered billing validation, exception management and predictive billing controls. Champion data-driven decision-making by developing billing performance dashboards, KPI reporting and operational analytics. Work collaboratively with Finance, Technology and Operations teams to improve systems integration and data flow across the order-to-cash process. Lead process re-engineering initiatives focused on scalability, efficiency and improved customer experience. Establish metrics to measure automation success, process adoption and operational performance improvements. Act as the business lead for billing-related system implementations, upgrades, workflow enhancements and digital transformation projects. Billing and Revenue: Lead the full billing life cycle across multiple global entities, ensuring invoices are accurate, compliant and issued within agreed timelines. Manage complex client billing arrangements covering multiple currencies and jurisdictions while maintaining strong controls and consistency across the business. Partner closely with commercial, project delivery and finance teams to ensure contractual milestones and revenue schedules are translated into accurate billing activity. Act as the primary escalation point for billing enquiries, resolving issues quickly to minimise payment delays and improve client experience. Ensure all invoicing activity adheres to internal policies and external compliance requirements. Credit & Collections: Drive collection activity across the business to reduce aged debt and improve working capital performance. Review ageing reports, prioritising collection strategies according to risk exposure and commercial impact. Manage payment discussions, dispute resolution and collection negotiations with customers. Identify collection risks and process bottlenecks early, working with stakeholders to implement solutions and reduce financial risk. Track and report on key metrics including DSO, overdue balances and collection performance. Cash Flow & Financial Control: Contribute to cash flow planning by delivering accurate collection forecasts and reporting. Provide leadership with meaningful insight into collection trends, expected receipts and potential risks. Support month-end accounts receivable activities and maintain accurate customer and billing records. Systems and Process Improvement: Serve as the internal expert for NetSuite and billing-related processes, helping to maximise system capabilities and efficiencies. Identify opportunities to automate manual tasks, improve workflows and strengthen financial controls. Lead transformation initiatives focused on billing optimisation, standardisation and process excellence. Champion the use of technology and AI-driven solutions to improve billing accuracy and operational performance. What you'll need to succeed Significant experience in Billing, Accounts Receivable, Credit Control or Order-to-Cash functions. Experience working within multinational or professional services organisations. Proven success managing billing and collections across multiple entities and currencies. Demonstrated ability to improve collections performance, reduce overdue debt and support cash flow objectives. Strong NetSuite knowledge is highly desirable, alongside experience with ERP-driven process improvement initiatives. Interest in automation, systems enhancement and AI-enabled solutions. Personal Qualities Exceptionally organised with strong attention to detail. Analytical, commercially minded and confident, making decisions in a complex environment. Excellent stakeholder management and communication skills. Proactive, adaptable and passionate about continuous improvement. Comfortable working independently while collaborating with teams across multiple regions and time zones. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Aug 14, 2026
Seasonal
Your new company We are partnering with a globally recognised business to appoint a Senior Billing Manager who will take ownership of the billing, collections and accounts receivable function across multiple international entities. This is a highly visible role that sits at the centre of the organisation's revenue cycle, ensuring invoices are raised accurately, collections are maximised, and cash flow remains healthy across the business. Operating within a complex global environment, you'll work closely with colleagues, clients and stakeholders across different regions, currencies and jurisdictions. You'll be the go-to expert for billing matters, helping to establish robust processes, improve operational efficiency and drive best practice across the order-to-cash cycle. Your new role Billing Transformation: Lead the continuous transformation of the global billing function, identifying and implementing opportunities to automate, simplify and standardise processes. Develop and execute a billing transformation roadmap aligned with the Group's growth strategy and digital finance objectives. Utilise NetSuite functionality, AI tools and workflow automation solutions to minimise manual processes, reduce billing errors and improve invoice cycle times. Drive the implementation of automated billing workflows, recurring billing models, approval workflows and electronic invoicing capabilities. Evaluate and implement emerging technologies, including AI-powered billing validation, exception management and predictive billing controls. Champion data-driven decision-making by developing billing performance dashboards, KPI reporting and operational analytics. Work collaboratively with Finance, Technology and Operations teams to improve systems integration and data flow across the order-to-cash process. Lead process re-engineering initiatives focused on scalability, efficiency and improved customer experience. Establish metrics to measure automation success, process adoption and operational performance improvements. Act as the business lead for billing-related system implementations, upgrades, workflow enhancements and digital transformation projects. Billing and Revenue: Lead the full billing life cycle across multiple global entities, ensuring invoices are accurate, compliant and issued within agreed timelines. Manage complex client billing arrangements covering multiple currencies and jurisdictions while maintaining strong controls and consistency across the business. Partner closely with commercial, project delivery and finance teams to ensure contractual milestones and revenue schedules are translated into accurate billing activity. Act as the primary escalation point for billing enquiries, resolving issues quickly to minimise payment delays and improve client experience. Ensure all invoicing activity adheres to internal policies and external compliance requirements. Credit & Collections: Drive collection activity across the business to reduce aged debt and improve working capital performance. Review ageing reports, prioritising collection strategies according to risk exposure and commercial impact. Manage payment discussions, dispute resolution and collection negotiations with customers. Identify collection risks and process bottlenecks early, working with stakeholders to implement solutions and reduce financial risk. Track and report on key metrics including DSO, overdue balances and collection performance. Cash Flow & Financial Control: Contribute to cash flow planning by delivering accurate collection forecasts and reporting. Provide leadership with meaningful insight into collection trends, expected receipts and potential risks. Support month-end accounts receivable activities and maintain accurate customer and billing records. Systems and Process Improvement: Serve as the internal expert for NetSuite and billing-related processes, helping to maximise system capabilities and efficiencies. Identify opportunities to automate manual tasks, improve workflows and strengthen financial controls. Lead transformation initiatives focused on billing optimisation, standardisation and process excellence. Champion the use of technology and AI-driven solutions to improve billing accuracy and operational performance. What you'll need to succeed Significant experience in Billing, Accounts Receivable, Credit Control or Order-to-Cash functions. Experience working within multinational or professional services organisations. Proven success managing billing and collections across multiple entities and currencies. Demonstrated ability to improve collections performance, reduce overdue debt and support cash flow objectives. Strong NetSuite knowledge is highly desirable, alongside experience with ERP-driven process improvement initiatives. Interest in automation, systems enhancement and AI-enabled solutions. Personal Qualities Exceptionally organised with strong attention to detail. Analytical, commercially minded and confident, making decisions in a complex environment. Excellent stakeholder management and communication skills. Proactive, adaptable and passionate about continuous improvement. Comfortable working independently while collaborating with teams across multiple regions and time zones. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Marshall Land Systems Ltd
Troedyrhiw, Mid Glamorgan
Why join Marshall Land Systems in this role: The Electrical Fitter is responsible for the installation, assembly, and integration of electrical systems and components within specialist manufactured products. Working within a production environment, the role ensures electrical installations are completed safely, efficiently, and in accordance with engineering drawings, technical specifications, and quality standards. The Electrical Fitter contributes directly to achieving Safety, Quality, Cost, Delivery, and People (SQCDP) objectives by delivering high-quality electrical builds that meet production schedules and customer requirements. Working as part of a multidisciplinary production team, the Electrical Fitter ensures all work is carried out to the highest professional and technical standards while maintaining a strong focus on safety and continuous improvement. Your responsibilities in this role include: Install electrical systems, wiring looms, harnesses, and components in accordance with engineering drawings, build documentation, and work instructions. Carry out electrical assembly, routing, termination, and connection of wiring and electrical equipment. Support the integration of electrical systems into mechanical assemblies and vehicle platforms where applicable. Ensure all work is completed in line with the agreed production schedule and daily build plan. Use appropriate hand tools, electrical test equipment, and assembly equipment safely and effectively. Identify and report build issues, defects, or deviations from specification to the Team Leader or Supervisor. Assist with electrical fault finding and rectification during build and test activities. Ensure all electrical work is completed to a high standard and ready for inspection or testing. Carry out all tasks in accordance with safe systems of work and health and safety procedures. Ensure appropriate use of Personal Protective Equipment (PPE) at all times. Identify hazards and report any unsafe conditions, incidents, or near misses. Maintain a safe, clean, and organised working environment in line with 5S principles. Support the company's commitment to maintaining a safe production environment. Ensure electrical installations comply with engineering drawings, technical specifications, and company standards. Complete all build documentation, check sheets, and quality records accurately. Support quality inspections and testing processes. Identify non-conformances and assist with corrective actions where required. Maintain high standards of workmanship to ensure right-first-time build quality. Actively support continuous improvement initiatives within the production environment. Identify opportunities to improve electrical installation processes, efficiency, and build quality. Participate in Lean activities including 5S, standard work, and waste reduction initiatives. Support improvements that enhance safety, productivity, and delivery performance. Carry out electrical installation work within the scope of approved engineering documentation. Raise technical or quality concerns to the Team Leader or Supervisor where required. Provide feedback on build processes and potential improvements. Support resolution of electrical issues during production builds. Apply if you have most of the following; Experience working in a manufacturing, assembly, or vehicle build environment. Practical experience installing electrical systems, harnesses, and components. Experience interpreting electrical drawings and schematics. Experience working within a regulated or quality-controlled production environment - desirable. Technical skills/qualifications: Recognised apprenticeship in Electrical Engineering, Electrical Installation, or similar discipline - desirable. City & Guilds or NVQ Level 3 in Electrical Engineering or Electrical Installation - desirable. Relevant electrical safety training - desirable. Marshall Land Systems is a Canadian-owned global company with an unrivalled pedigree of British engineering excellence. From its origins in Cambridge, UK, through more than a century of innovation, pioneering advances from the nose of Concorde to the early Hydrogen fuel cell technology that ultimately powered the moon landings, Marshall engineers now continue to innovate specialist vehicles and infrastructure for NATO forces across the world. From bomb disposal vehicles to deployed shelters, from command and control to CT scanners on the battlefield, Marshall Land Systems protects people in critical situations with the very best in engineering. It employs 600 people with major facilities the UK, Canada, and the Netherlands. MLSIND2
Aug 14, 2026
Full time
Why join Marshall Land Systems in this role: The Electrical Fitter is responsible for the installation, assembly, and integration of electrical systems and components within specialist manufactured products. Working within a production environment, the role ensures electrical installations are completed safely, efficiently, and in accordance with engineering drawings, technical specifications, and quality standards. The Electrical Fitter contributes directly to achieving Safety, Quality, Cost, Delivery, and People (SQCDP) objectives by delivering high-quality electrical builds that meet production schedules and customer requirements. Working as part of a multidisciplinary production team, the Electrical Fitter ensures all work is carried out to the highest professional and technical standards while maintaining a strong focus on safety and continuous improvement. Your responsibilities in this role include: Install electrical systems, wiring looms, harnesses, and components in accordance with engineering drawings, build documentation, and work instructions. Carry out electrical assembly, routing, termination, and connection of wiring and electrical equipment. Support the integration of electrical systems into mechanical assemblies and vehicle platforms where applicable. Ensure all work is completed in line with the agreed production schedule and daily build plan. Use appropriate hand tools, electrical test equipment, and assembly equipment safely and effectively. Identify and report build issues, defects, or deviations from specification to the Team Leader or Supervisor. Assist with electrical fault finding and rectification during build and test activities. Ensure all electrical work is completed to a high standard and ready for inspection or testing. Carry out all tasks in accordance with safe systems of work and health and safety procedures. Ensure appropriate use of Personal Protective Equipment (PPE) at all times. Identify hazards and report any unsafe conditions, incidents, or near misses. Maintain a safe, clean, and organised working environment in line with 5S principles. Support the company's commitment to maintaining a safe production environment. Ensure electrical installations comply with engineering drawings, technical specifications, and company standards. Complete all build documentation, check sheets, and quality records accurately. Support quality inspections and testing processes. Identify non-conformances and assist with corrective actions where required. Maintain high standards of workmanship to ensure right-first-time build quality. Actively support continuous improvement initiatives within the production environment. Identify opportunities to improve electrical installation processes, efficiency, and build quality. Participate in Lean activities including 5S, standard work, and waste reduction initiatives. Support improvements that enhance safety, productivity, and delivery performance. Carry out electrical installation work within the scope of approved engineering documentation. Raise technical or quality concerns to the Team Leader or Supervisor where required. Provide feedback on build processes and potential improvements. Support resolution of electrical issues during production builds. Apply if you have most of the following; Experience working in a manufacturing, assembly, or vehicle build environment. Practical experience installing electrical systems, harnesses, and components. Experience interpreting electrical drawings and schematics. Experience working within a regulated or quality-controlled production environment - desirable. Technical skills/qualifications: Recognised apprenticeship in Electrical Engineering, Electrical Installation, or similar discipline - desirable. City & Guilds or NVQ Level 3 in Electrical Engineering or Electrical Installation - desirable. Relevant electrical safety training - desirable. Marshall Land Systems is a Canadian-owned global company with an unrivalled pedigree of British engineering excellence. From its origins in Cambridge, UK, through more than a century of innovation, pioneering advances from the nose of Concorde to the early Hydrogen fuel cell technology that ultimately powered the moon landings, Marshall engineers now continue to innovate specialist vehicles and infrastructure for NATO forces across the world. From bomb disposal vehicles to deployed shelters, from command and control to CT scanners on the battlefield, Marshall Land Systems protects people in critical situations with the very best in engineering. It employs 600 people with major facilities the UK, Canada, and the Netherlands. MLSIND2
Sewell Wallis are delighted to be recruiting for an experienced Credit Controller to join a well-established, global organisation based in Leeds, West Yorkshire. This is a fantastic opportunity for someone who enjoys building strong customer relationships while playing a key role in improving cash flow and supporting business performance. Working within a collaborative and high-performing finance team, you'll take ownership of your own sales ledger, managing collections, resolving customer queries and ensuring accounts are maintained accurately. This role offers plenty of variety and would suit someone who thrives in a fast-paced environment and enjoys working both independently and as part of a supportive team. What will you be doing? Managing your own portfolio of customer accounts and collecting outstanding debt in line with agreed payment terms. Building and maintaining positive relationships with customers through regular communication by phone and email. Investigating and resolving invoice and billing queries, working closely with internal departments to achieve timely resolutions. Allocating incoming payments accurately and maintaining customer accounts. Monitoring aged debt and supporting the reduction of overdue balances and DSO. Identifying potential bad debt risks and escalating concerns where appropriate. Producing accurate records and supporting reporting activities. Managing shared inboxes and carrying out general credit control administration. Working collaboratively with colleagues across the wider finance function to achieve team targets. What are we looking for? Previous experience within a Business-to-Business Credit Control position. Strong communication and relationship-building skills. Excellent organisational skills with the ability to manage multiple priorities. Confident using Microsoft Excel and other Microsoft Office applications. A proactive approach with strong attention to detail. Ability to work independently whilst contributing positively to a collaborative team environment. CICM qualifications or studies would be advantageous, although study support is available. What's on offer? Hybrid working (2-3 days in the office). Competitive salary. Study support for CICM qualifications. Excellent training and career development opportunities. A supportive, collaborative finance team. The opportunity to join a successful international organisation where your contribution will have a genuine impact. If you're an experienced Credit Controller looking for your next challenge within a business that genuinely invests in its people, we'd love to hear from you. Apply today or contact Jemima Vibert for more information. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Aug 14, 2026
Full time
Sewell Wallis are delighted to be recruiting for an experienced Credit Controller to join a well-established, global organisation based in Leeds, West Yorkshire. This is a fantastic opportunity for someone who enjoys building strong customer relationships while playing a key role in improving cash flow and supporting business performance. Working within a collaborative and high-performing finance team, you'll take ownership of your own sales ledger, managing collections, resolving customer queries and ensuring accounts are maintained accurately. This role offers plenty of variety and would suit someone who thrives in a fast-paced environment and enjoys working both independently and as part of a supportive team. What will you be doing? Managing your own portfolio of customer accounts and collecting outstanding debt in line with agreed payment terms. Building and maintaining positive relationships with customers through regular communication by phone and email. Investigating and resolving invoice and billing queries, working closely with internal departments to achieve timely resolutions. Allocating incoming payments accurately and maintaining customer accounts. Monitoring aged debt and supporting the reduction of overdue balances and DSO. Identifying potential bad debt risks and escalating concerns where appropriate. Producing accurate records and supporting reporting activities. Managing shared inboxes and carrying out general credit control administration. Working collaboratively with colleagues across the wider finance function to achieve team targets. What are we looking for? Previous experience within a Business-to-Business Credit Control position. Strong communication and relationship-building skills. Excellent organisational skills with the ability to manage multiple priorities. Confident using Microsoft Excel and other Microsoft Office applications. A proactive approach with strong attention to detail. Ability to work independently whilst contributing positively to a collaborative team environment. CICM qualifications or studies would be advantageous, although study support is available. What's on offer? Hybrid working (2-3 days in the office). Competitive salary. Study support for CICM qualifications. Excellent training and career development opportunities. A supportive, collaborative finance team. The opportunity to join a successful international organisation where your contribution will have a genuine impact. If you're an experienced Credit Controller looking for your next challenge within a business that genuinely invests in its people, we'd love to hear from you. Apply today or contact Jemima Vibert for more information. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
A fantastic opportunity has emerged for a specialist Generic Housing Officer to join one of Adecco Public Sector's most improved housing clients in a permanent post. The salary is paying £42,000 per annum, and it's a non car driving role. In addition, office attendance will be hybrid (2 days each week).The post holder will be hybrid working (our client's head office is near King's Cross station in Central London) and expected to own a patch of only 300 units around the areas of Bexley, Brent, Haringey, Croydon, Surbiton and some areas of Kent (14 miles south east of Central London but still within the M25) which will include leasehold but mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. You will work closely with residents, colleagues, external agencies and contractors to maintain high standards of service delivery and sustainment of tenancies.Reporting directly into the Head of Housing, this is a full time post (35 hours per week, Monday to Friday) and is a key role within our client's small business. The successful candidate will be expected to have knowledge of/experience in: Providing a professional and knowledgeable estate and facilities service to residents in a range of tenures and resolve issues efficiently and effectively. Estate Inspections: Inspecting and grading communal areas and estates, raising and following up on appropriate corrective actions to customer resolution. Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe places to live. Service Charges: Understanding all services and charges provided to estates, properties and communal areas and checking the quality of services provided to ensure these represent value for money. Rent Arrears: Chasing residents for any arrears, and attending court if necessary. ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas. Ensuring agents comply with contractual obligations and monitor the quality of work. Housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people. Monitoring the financial costs of managing properties and scrutinise service charges (desirable). Previous experience of working in housing management in a regulated social housing environment (preferably at a small Housing Association, although this is not essential), as well as a good understanding of housing legislation and regulation, tenancy rights and landlord responsibilities would be highly desirable. Only applicants who feel they meet the above criteria, and can start on short notice (1 month's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in late July/early August 2026.
Aug 14, 2026
Full time
A fantastic opportunity has emerged for a specialist Generic Housing Officer to join one of Adecco Public Sector's most improved housing clients in a permanent post. The salary is paying £42,000 per annum, and it's a non car driving role. In addition, office attendance will be hybrid (2 days each week).The post holder will be hybrid working (our client's head office is near King's Cross station in Central London) and expected to own a patch of only 300 units around the areas of Bexley, Brent, Haringey, Croydon, Surbiton and some areas of Kent (14 miles south east of Central London but still within the M25) which will include leasehold but mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. You will work closely with residents, colleagues, external agencies and contractors to maintain high standards of service delivery and sustainment of tenancies.Reporting directly into the Head of Housing, this is a full time post (35 hours per week, Monday to Friday) and is a key role within our client's small business. The successful candidate will be expected to have knowledge of/experience in: Providing a professional and knowledgeable estate and facilities service to residents in a range of tenures and resolve issues efficiently and effectively. Estate Inspections: Inspecting and grading communal areas and estates, raising and following up on appropriate corrective actions to customer resolution. Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe places to live. Service Charges: Understanding all services and charges provided to estates, properties and communal areas and checking the quality of services provided to ensure these represent value for money. Rent Arrears: Chasing residents for any arrears, and attending court if necessary. ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas. Ensuring agents comply with contractual obligations and monitor the quality of work. Housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people. Monitoring the financial costs of managing properties and scrutinise service charges (desirable). Previous experience of working in housing management in a regulated social housing environment (preferably at a small Housing Association, although this is not essential), as well as a good understanding of housing legislation and regulation, tenancy rights and landlord responsibilities would be highly desirable. Only applicants who feel they meet the above criteria, and can start on short notice (1 month's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in late July/early August 2026.
Expleo is seeking an experienced AI Practice Lead to establish, grow, and lead our AI consulting and delivery capability across BFSI, Energy & Utilities, and Diversified Industries. This strategic leadership role will shape Expleo's AI vision, build market-leading offerings, mentor highperforming teams, and help clients unlock measurable business value through AI-driven transformation. The successful candidate will combine deep technical expertise with strong consulting and stakeholder management skills, enabling them to engage senior executives while providing practical guidance on the design and delivery of enterprise AI solutions. A senior consulting and technology leader with strong executive presence, deep expertise in Artificial Intelligence and modern data ecosystems, and a proven track record of shaping and delivering large-scale AI transformation programmes. The successful candidate will be comfortable engaging C-suite and senior stakeholders, defining AI strategies, building high-performing teams, and leading complex transformation initiatives across Banking, Financial Services, Insurance, Energy, and Utilities clients. They will combine strategic consulting capability with sufficient technical depth to provide architectural guidance and assurance when required. Lead and grow Expleo's AI Practice Drive strategy, market positioning, capability development, revenue growth, and delivery excellence across BFSI, Energy & Utilities, and Diversified Industries. Shape enterprise AI strategies and transformation programmes Partner with senior client stakeholders to shape and deliver Data, AI and Digital Transformation strategies aligned to measurable business outcomes. Lead AI opportunity discovery and roadmap development Run opportunity discovery workshops, identify high-value use cases, build business cases, and define practical implementation roadmaps. Provide technical leadership across AI technologies Lead across modern AI architectures, Generative AI, Agentic AI, LLMs, RAG, Data Platforms, Cloud AI Services, and enterprise integration patterns. Remain hands-on where required Provide architectural guidance, technical assurance, innovation leadership, and support the resolution of complex delivery challenges. Develop AI offerings and thought leadership Develop industry-specific AI solutions, accelerators, partnerships, thought leadership, and reusable assets. Support business growth and solution shaping Support consultative business development, executive stakeholder engagement, solution shaping, and strategic Data & AI opportunities. Ensure successful programme delivery Ensure strong governance, quality, scalability, business outcomes, and customer satisfaction across Data & AI programmes. Build and develop high-performing teams Build, mentor, and lead AI consultants, architects, data specialists, and engineers, fostering innovation and continuous learning.
Aug 14, 2026
Full time
Expleo is seeking an experienced AI Practice Lead to establish, grow, and lead our AI consulting and delivery capability across BFSI, Energy & Utilities, and Diversified Industries. This strategic leadership role will shape Expleo's AI vision, build market-leading offerings, mentor highperforming teams, and help clients unlock measurable business value through AI-driven transformation. The successful candidate will combine deep technical expertise with strong consulting and stakeholder management skills, enabling them to engage senior executives while providing practical guidance on the design and delivery of enterprise AI solutions. A senior consulting and technology leader with strong executive presence, deep expertise in Artificial Intelligence and modern data ecosystems, and a proven track record of shaping and delivering large-scale AI transformation programmes. The successful candidate will be comfortable engaging C-suite and senior stakeholders, defining AI strategies, building high-performing teams, and leading complex transformation initiatives across Banking, Financial Services, Insurance, Energy, and Utilities clients. They will combine strategic consulting capability with sufficient technical depth to provide architectural guidance and assurance when required. Lead and grow Expleo's AI Practice Drive strategy, market positioning, capability development, revenue growth, and delivery excellence across BFSI, Energy & Utilities, and Diversified Industries. Shape enterprise AI strategies and transformation programmes Partner with senior client stakeholders to shape and deliver Data, AI and Digital Transformation strategies aligned to measurable business outcomes. Lead AI opportunity discovery and roadmap development Run opportunity discovery workshops, identify high-value use cases, build business cases, and define practical implementation roadmaps. Provide technical leadership across AI technologies Lead across modern AI architectures, Generative AI, Agentic AI, LLMs, RAG, Data Platforms, Cloud AI Services, and enterprise integration patterns. Remain hands-on where required Provide architectural guidance, technical assurance, innovation leadership, and support the resolution of complex delivery challenges. Develop AI offerings and thought leadership Develop industry-specific AI solutions, accelerators, partnerships, thought leadership, and reusable assets. Support business growth and solution shaping Support consultative business development, executive stakeholder engagement, solution shaping, and strategic Data & AI opportunities. Ensure successful programme delivery Ensure strong governance, quality, scalability, business outcomes, and customer satisfaction across Data & AI programmes. Build and develop high-performing teams Build, mentor, and lead AI consultants, architects, data specialists, and engineers, fostering innovation and continuous learning.
SF Partners are working with a business based in Newton Abbot who are looking for an Aftersales Manager / Head of Aftersales to join the team c£50,000 Office based The Opportunity We are recruiting on behalf of a growing and ambitious business for an experienced Head of Aftersales / Aftersales Manager to take ownership of its customer care and aftersales operation. This is a hands-on role with a significant opportunity to shape and develop the aftersales function. The successful candidate will be responsible for ensuring customers receive an excellent level of support following delivery, while establishing the processes, supplier network and service infrastructure required to provide a responsive and professional aftersales service. A key initial priority will be to develop and implement a reliable nationwide service and repair solution for the company's vehicle fleet/customer vehicles, including identifying and appointing appropriate third-party service providers, garages and mobile repair partners. Key Responsibilities Customer Care & Aftersales Take overall ownership of the customer journey Act as the senior point of escalation for aftersales issues, ensuring problems are resolved quickly and professionally. Develop a customer-first culture focused on responsiveness, communication and effective problem resolution. Establish clear service levels and processes for managing customer enquiries, faults, repairs and complaints. Monitor customer satisfaction and identify opportunities to continually improve the aftersales experience. Build strong relationships with customers and ensure they are kept informed throughout any repair or service process. Service & Repair Network Establish and manage a network of trusted service providers for van/vehicle repairs, maintenance and technical support. Identify, assess and appoint suitable garages, mobile technicians and specialist repair partners across the required geographical coverage. Negotiate commercial agreements, service levels and response times with third-party providers. Create clear processes for authorising, tracking and managing repairs. Ensure suppliers deliver against agreed standards for quality, cost and turnaround time. Develop contingency arrangements for urgent repairs and vehicle-off-road situations. Regularly review supplier performance and replace or expand the network where required. Warranty & Technical Support Develop effective processes for managing warranty claims and technical issues. Coordinate with internal teams, manufacturers, suppliers and external service partners to diagnose and resolve faults. Track recurring issues and use aftersales data to identify underlying product or quality concerns. Feed customer and repair insights back into the wider business to support continuous product improvement. Ensure warranty costs and third-party repair expenditure are appropriately controlled and reported. Building the Aftersales Function Review the existing aftersales operation and implement appropriate systems, processes and controls. Define clear responsibilities and escalation procedures across customer care, technical support and repairs. Introduce appropriate KPIs covering areas such as response time, resolution time, vehicle downtime, customer satisfaction, repair costs and repeat faults. Implement reporting that provides senior management with visibility of aftersales performance. Assess future resource requirements and build the aftersales/customer care team as the business grows. Work closely with Operations, Sales, Engineering/Technical and Finance to ensure a joined-up customer experience. About You We are looking for someone who combines strong customer service leadership with practical operational experience. You are likely to have experience in aftersales, fleet operations, automotive service, commercial vehicles, vehicle conversions, leasing, rental, engineering services or a related environment. You will ideally bring: Previous experience in an Aftersales Manager, Head of Aftersales, Customer Care Manager, Service Manager or Fleet Service position. Strong knowledge of vehicle servicing, repairs and maintenance, ideally involving vans or light commercial vehicles (LCVs). Experience managing external garages, service centres, mobile technicians or other third-party service providers. A track record of developing processes and improving customer service operations. Strong supplier management and commercial negotiation skills. Experience managing customer complaints and complex escalations. An ability to understand technical issues and communicate them clearly to customers and non-technical colleagues. Strong organisational skills with the ability to manage multiple live customer and repair cases. A data-led approach, with experience establishing and monitoring service KPIs. The confidence to build a function and introduce structure within a growing business.
Aug 14, 2026
Full time
SF Partners are working with a business based in Newton Abbot who are looking for an Aftersales Manager / Head of Aftersales to join the team c£50,000 Office based The Opportunity We are recruiting on behalf of a growing and ambitious business for an experienced Head of Aftersales / Aftersales Manager to take ownership of its customer care and aftersales operation. This is a hands-on role with a significant opportunity to shape and develop the aftersales function. The successful candidate will be responsible for ensuring customers receive an excellent level of support following delivery, while establishing the processes, supplier network and service infrastructure required to provide a responsive and professional aftersales service. A key initial priority will be to develop and implement a reliable nationwide service and repair solution for the company's vehicle fleet/customer vehicles, including identifying and appointing appropriate third-party service providers, garages and mobile repair partners. Key Responsibilities Customer Care & Aftersales Take overall ownership of the customer journey Act as the senior point of escalation for aftersales issues, ensuring problems are resolved quickly and professionally. Develop a customer-first culture focused on responsiveness, communication and effective problem resolution. Establish clear service levels and processes for managing customer enquiries, faults, repairs and complaints. Monitor customer satisfaction and identify opportunities to continually improve the aftersales experience. Build strong relationships with customers and ensure they are kept informed throughout any repair or service process. Service & Repair Network Establish and manage a network of trusted service providers for van/vehicle repairs, maintenance and technical support. Identify, assess and appoint suitable garages, mobile technicians and specialist repair partners across the required geographical coverage. Negotiate commercial agreements, service levels and response times with third-party providers. Create clear processes for authorising, tracking and managing repairs. Ensure suppliers deliver against agreed standards for quality, cost and turnaround time. Develop contingency arrangements for urgent repairs and vehicle-off-road situations. Regularly review supplier performance and replace or expand the network where required. Warranty & Technical Support Develop effective processes for managing warranty claims and technical issues. Coordinate with internal teams, manufacturers, suppliers and external service partners to diagnose and resolve faults. Track recurring issues and use aftersales data to identify underlying product or quality concerns. Feed customer and repair insights back into the wider business to support continuous product improvement. Ensure warranty costs and third-party repair expenditure are appropriately controlled and reported. Building the Aftersales Function Review the existing aftersales operation and implement appropriate systems, processes and controls. Define clear responsibilities and escalation procedures across customer care, technical support and repairs. Introduce appropriate KPIs covering areas such as response time, resolution time, vehicle downtime, customer satisfaction, repair costs and repeat faults. Implement reporting that provides senior management with visibility of aftersales performance. Assess future resource requirements and build the aftersales/customer care team as the business grows. Work closely with Operations, Sales, Engineering/Technical and Finance to ensure a joined-up customer experience. About You We are looking for someone who combines strong customer service leadership with practical operational experience. You are likely to have experience in aftersales, fleet operations, automotive service, commercial vehicles, vehicle conversions, leasing, rental, engineering services or a related environment. You will ideally bring: Previous experience in an Aftersales Manager, Head of Aftersales, Customer Care Manager, Service Manager or Fleet Service position. Strong knowledge of vehicle servicing, repairs and maintenance, ideally involving vans or light commercial vehicles (LCVs). Experience managing external garages, service centres, mobile technicians or other third-party service providers. A track record of developing processes and improving customer service operations. Strong supplier management and commercial negotiation skills. Experience managing customer complaints and complex escalations. An ability to understand technical issues and communicate them clearly to customers and non-technical colleagues. Strong organisational skills with the ability to manage multiple live customer and repair cases. A data-led approach, with experience establishing and monitoring service KPIs. The confidence to build a function and introduce structure within a growing business.
Position: 2nd Line Engineer Location: Abingdon Salary: 37k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. They were also ranked as the Technology Company to Work For in the UK, reflecting culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 2 team are tasked with supporting, investigating, and resolving our MSP client's IT-related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and Tier 1 engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incidents and request tickets ensuring established SLAs are met Providing support to our clients Help the Tier 2 Manager with continued business improvements Provide support to the apprentice, and Tier 1 engineers Manage/Maintain all escalations from the apprentice, and Tier 1 engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Tier 2 Manager of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain and improve cloud infrastructure Composing Requests for Change Manage all client on/offboarding's, ensuring all tasks are complete Maintain all client documentation ensuring it is relevant Undertake any other reasonable duties as required to meet the needs of the business Person Specification: Minimum: Excellent knowledge in Windows 11 installation and configuration Excellent knowledge with MacOS installation and configuration Excellent knowledge with Microsoft 365 administrative suite - Intune/SharePoint/Teams/Exchange/Entra ID etc Exposure to Email filter technologies - Mimecast/Barracuda/Sophos Email Gateway Exposure to Microsoft Server OS and server roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc 2+ years' experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 3 years' IT experience in a corporate or services environment Driving license and own transport Ability to obtain DBS certificate Desirable: Sophos Central/XG Firewall Certifications (Engineer or Architect) Microsoft MS-102, MD-102, MS-700, AZ-900 Certifications Apple Certified Support Certifications Comptia A+ Wireless management - Ubiquiti, Meraki, etc Group policy/Intune policy management - deployment or management INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Aug 14, 2026
Full time
Position: 2nd Line Engineer Location: Abingdon Salary: 37k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. They were also ranked as the Technology Company to Work For in the UK, reflecting culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 2 team are tasked with supporting, investigating, and resolving our MSP client's IT-related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and Tier 1 engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incidents and request tickets ensuring established SLAs are met Providing support to our clients Help the Tier 2 Manager with continued business improvements Provide support to the apprentice, and Tier 1 engineers Manage/Maintain all escalations from the apprentice, and Tier 1 engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Tier 2 Manager of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain and improve cloud infrastructure Composing Requests for Change Manage all client on/offboarding's, ensuring all tasks are complete Maintain all client documentation ensuring it is relevant Undertake any other reasonable duties as required to meet the needs of the business Person Specification: Minimum: Excellent knowledge in Windows 11 installation and configuration Excellent knowledge with MacOS installation and configuration Excellent knowledge with Microsoft 365 administrative suite - Intune/SharePoint/Teams/Exchange/Entra ID etc Exposure to Email filter technologies - Mimecast/Barracuda/Sophos Email Gateway Exposure to Microsoft Server OS and server roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc 2+ years' experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 3 years' IT experience in a corporate or services environment Driving license and own transport Ability to obtain DBS certificate Desirable: Sophos Central/XG Firewall Certifications (Engineer or Architect) Microsoft MS-102, MD-102, MS-700, AZ-900 Certifications Apple Certified Support Certifications Comptia A+ Wireless management - Ubiquiti, Meraki, etc Group policy/Intune policy management - deployment or management INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Fire Safety Contract Manager Location: Farringdon, London (hybrid working available) Salary: £68,000 - £71,000, dependent on experience. Contract: Permanent, Full Time Braxfield Recruitment is delighted to be working exclusively with a leading housing association to recruit a Fire Safety Contract Manager to join their Assets & Sustainability directorate. This is a pivotal role for someone with strong technical expertise in passive fire safety, contract management and people leadership, who wants to make a genuine difference to residents' safety and quality of life. The Role As Fire Safety Contract Manager, you'll take a lead role in delivering a rolling programme of Passive Fire Safety Works across residential and commercial buildings. Working closely with contractors, colleagues and stakeholders, you'll ensure works are delivered safely, compliantly, on budget and to a consistently high standard while supporting and developing a small team along the way. This is a varied, hands-on role that blends programme delivery, contract and budget management, quality assurance and resident engagement. Key Responsibilities Support the effective delivery of a rolling programme of Passive Fire Safety Works across residential and commercial stock Support the negotiation, appointment and management of fire safety contracts, ensuring value for money Manage, motivate and develop a small team, leading by example Lead contract management of Passive Fire Safety Works projects, reporting on progress, risks and performance Act as lead officer for relevant contracts, meeting contractors regularly to review performance Oversee building surveys, interpret Fire Risk Assessment findings, and translate these into specifications, schedules of work and tender documentation Ensure robust health & safety arrangements are in place across all works, including risk assessments, method statements and spot checks Implement quality assurance regimes, ensuring works are certified and accredited appropriately Maintain accurate compliance records and keep systems updated promptly Manage customer contacts and complaints through to resolution Support responses to enforcement bodies, including Fire & Rescue Services Maintain clear communication with residents throughout the lifecycle of works About You Proven experience managing complex passive fire safety programmes and budgets within residential and/or commercial buildings (e.g. fire doors, fire stopping, compartmentation) Background in building surveying, construction or asset management Strong working knowledge of fire and building safety legislation, including the Regulatory Reform (Fire Safety) Order 2005, Fire Safety Act 2021, Fire Safety (England) Regulations 2022, and Building Safety Act 2022 Experience preparing specifications, schedules of work and tender/pricing documentation from Fire Risk Assessment findings Experience managing specialist contractors and consultants Strong contract management, procurement and budget management skills Confident people manager with experience developing a team Excellent written and verbal communication skills Degree level qualification, or equivalent professional experience Desirable Membership of a relevant professional body (e.g. RICS, CIOB, CIH) H&S qualification such as IOSH or NEBOSH Management qualification This is a fantastic opportunity to join an organisation that puts residents at the heart of everything it does, offering genuine scope to influence and improve fire safety outcomes at scale. To apply, please submit your CV or contact Braxfield Recruitment for a confidential conversation about the role. Braxfield Recruitment is acting as a recruitment agency on behalf of our client for this vacancy.
Aug 13, 2026
Full time
Fire Safety Contract Manager Location: Farringdon, London (hybrid working available) Salary: £68,000 - £71,000, dependent on experience. Contract: Permanent, Full Time Braxfield Recruitment is delighted to be working exclusively with a leading housing association to recruit a Fire Safety Contract Manager to join their Assets & Sustainability directorate. This is a pivotal role for someone with strong technical expertise in passive fire safety, contract management and people leadership, who wants to make a genuine difference to residents' safety and quality of life. The Role As Fire Safety Contract Manager, you'll take a lead role in delivering a rolling programme of Passive Fire Safety Works across residential and commercial buildings. Working closely with contractors, colleagues and stakeholders, you'll ensure works are delivered safely, compliantly, on budget and to a consistently high standard while supporting and developing a small team along the way. This is a varied, hands-on role that blends programme delivery, contract and budget management, quality assurance and resident engagement. Key Responsibilities Support the effective delivery of a rolling programme of Passive Fire Safety Works across residential and commercial stock Support the negotiation, appointment and management of fire safety contracts, ensuring value for money Manage, motivate and develop a small team, leading by example Lead contract management of Passive Fire Safety Works projects, reporting on progress, risks and performance Act as lead officer for relevant contracts, meeting contractors regularly to review performance Oversee building surveys, interpret Fire Risk Assessment findings, and translate these into specifications, schedules of work and tender documentation Ensure robust health & safety arrangements are in place across all works, including risk assessments, method statements and spot checks Implement quality assurance regimes, ensuring works are certified and accredited appropriately Maintain accurate compliance records and keep systems updated promptly Manage customer contacts and complaints through to resolution Support responses to enforcement bodies, including Fire & Rescue Services Maintain clear communication with residents throughout the lifecycle of works About You Proven experience managing complex passive fire safety programmes and budgets within residential and/or commercial buildings (e.g. fire doors, fire stopping, compartmentation) Background in building surveying, construction or asset management Strong working knowledge of fire and building safety legislation, including the Regulatory Reform (Fire Safety) Order 2005, Fire Safety Act 2021, Fire Safety (England) Regulations 2022, and Building Safety Act 2022 Experience preparing specifications, schedules of work and tender/pricing documentation from Fire Risk Assessment findings Experience managing specialist contractors and consultants Strong contract management, procurement and budget management skills Confident people manager with experience developing a team Excellent written and verbal communication skills Degree level qualification, or equivalent professional experience Desirable Membership of a relevant professional body (e.g. RICS, CIOB, CIH) H&S qualification such as IOSH or NEBOSH Management qualification This is a fantastic opportunity to join an organisation that puts residents at the heart of everything it does, offering genuine scope to influence and improve fire safety outcomes at scale. To apply, please submit your CV or contact Braxfield Recruitment for a confidential conversation about the role. Braxfield Recruitment is acting as a recruitment agency on behalf of our client for this vacancy.
WARRANTY SPECIALIST Location: Chippenham Salary: £30,000 Basic Salary Hours: Monday to Friday, 9:00am - 5:00pm Job Type: Full-Time, Permanent Looking for a role where your warranty experience, attention to detail and customer service skills are valued? If you're an experienced Warranty Specialist / Warranty Administrator looking for your next opportunity, this is an excellent chance to join a professional team in Chippenham. You'll play a key role in managing warranty claims from initial submission through to resolution, ensuring claims are processed accurately and efficiently while maintaining excellent communication with customers and service partners. WHAT'S IN IT FOR YOU? £30,000 Basic Salary Monday to Friday, 9:00am - 5:00pm No Weekend Working Training & Career Development Opportunities Pension Scheme Statutory Benefits Full-Time, Permanent Position THE ROLE As a Warranty Specialist, you'll manage warranty claims, repairs and customer communications, ensuring cases are handled accurately and within the required timescales. Key responsibilities include: Reviewing and processing warranty claims and supporting documentation Ensuring claims are accurate and processed efficiently Coordinating repairs, replacements and returns with service centres and vendors Communicating with customers regarding claim progress and resolutions Investigating recurring warranty issues and identifying potential corrective actions Maintaining accurate warranty databases and records Producing and maintaining warranty reports Ensuring relevant compliance records are kept up to date Managing multiple warranty cases simultaneously ABOUT YOU We're keen to hear from candidates who can demonstrate: Previous experience in warranty administration, warranty claims or claims handling is preferred Ideally 1-3 years' relevant experience Strong customer service and communication skills Excellent attention to detail Strong administration and record-keeping abilities Basic technical aptitude relevant to the product line Ability to manage multiple cases and prioritise workload effectively Professional and organised approach to problem solving DESIRABLE EXPERIENCE Experience using warranty management systems or CRM platforms Understanding of RMA processes Knowledge of Service Level Agreements (SLAs) Understanding of parts logistics and repair processes APPLY TODAY This is an excellent opportunity for an experienced Warranty Specialist, Warranty Administrator or Claims Administrator looking for a stable Monday to Friday position with training and long-term career development in Chippenham. If you have warranty or claims experience and are looking for your next opportunity, we'd love to hear from you. Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Warranty Specialist opportunity quoting job reference 54511
Aug 13, 2026
Full time
WARRANTY SPECIALIST Location: Chippenham Salary: £30,000 Basic Salary Hours: Monday to Friday, 9:00am - 5:00pm Job Type: Full-Time, Permanent Looking for a role where your warranty experience, attention to detail and customer service skills are valued? If you're an experienced Warranty Specialist / Warranty Administrator looking for your next opportunity, this is an excellent chance to join a professional team in Chippenham. You'll play a key role in managing warranty claims from initial submission through to resolution, ensuring claims are processed accurately and efficiently while maintaining excellent communication with customers and service partners. WHAT'S IN IT FOR YOU? £30,000 Basic Salary Monday to Friday, 9:00am - 5:00pm No Weekend Working Training & Career Development Opportunities Pension Scheme Statutory Benefits Full-Time, Permanent Position THE ROLE As a Warranty Specialist, you'll manage warranty claims, repairs and customer communications, ensuring cases are handled accurately and within the required timescales. Key responsibilities include: Reviewing and processing warranty claims and supporting documentation Ensuring claims are accurate and processed efficiently Coordinating repairs, replacements and returns with service centres and vendors Communicating with customers regarding claim progress and resolutions Investigating recurring warranty issues and identifying potential corrective actions Maintaining accurate warranty databases and records Producing and maintaining warranty reports Ensuring relevant compliance records are kept up to date Managing multiple warranty cases simultaneously ABOUT YOU We're keen to hear from candidates who can demonstrate: Previous experience in warranty administration, warranty claims or claims handling is preferred Ideally 1-3 years' relevant experience Strong customer service and communication skills Excellent attention to detail Strong administration and record-keeping abilities Basic technical aptitude relevant to the product line Ability to manage multiple cases and prioritise workload effectively Professional and organised approach to problem solving DESIRABLE EXPERIENCE Experience using warranty management systems or CRM platforms Understanding of RMA processes Knowledge of Service Level Agreements (SLAs) Understanding of parts logistics and repair processes APPLY TODAY This is an excellent opportunity for an experienced Warranty Specialist, Warranty Administrator or Claims Administrator looking for a stable Monday to Friday position with training and long-term career development in Chippenham. If you have warranty or claims experience and are looking for your next opportunity, we'd love to hear from you. Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Warranty Specialist opportunity quoting job reference 54511
Goods In Quality Inspector 12 month contract Based in the Carterton area Offering 29.44ph Inside IR35 Do you have experience ensuring conformance with MAA/FAA/EASA Part 145 specifications? Do you have knowledge of aircraft operations, materials, and practices? Do you want to work with an industry-leading company? If your answer to these is yes, then this could be the role for you! As the Goods In Quality Inspector, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. You will be involved in: Receipt and evaluation inspections of complex components and assemblies using pre-set inspection plans Ensure compliance with all associated quality procedures, airworthiness control plans, and quality management system requirements Using aerospace knowledge and expertise to inspect finished products, thereby ensuring conformance with MAA/FAA/EASA Part 145 specifications and established quality standards, including customer requirements Maintain material batch and manufacturer traceability information Issue Discrepancy Reports and assisting in the resolution of customer complaints and Supplier quality problems Document and record non-conformance process issues concerning business operations Represent the Quality Management Department during internal meetings, working committees and modification programs Your skillset may include: Knowledge of aircraft operations, materials, and practices Experience under MAA Part 145 or EASA Part 145. Part 21 experience could be considered Knowledge of AS9100 and First Article Inspection An associate degree, two years of university or technical school within aerospace engineering, system engineering, electro-mechanical, or similar. Logistic or Inventory management experience Experience in a customer-facing role in an aviation environment Good computer skills, including Microsoft Office Working knowledge of a QMS system for logistics operations and regulatory requirements for control of inventory MAA/EASA or equivalent Part 145 Certification would be advantageous If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Goods In Quality Inspector 12 month contract Based in the Carterton area Offering 29.44ph Inside IR35 Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Aug 13, 2026
Contractor
Goods In Quality Inspector 12 month contract Based in the Carterton area Offering 29.44ph Inside IR35 Do you have experience ensuring conformance with MAA/FAA/EASA Part 145 specifications? Do you have knowledge of aircraft operations, materials, and practices? Do you want to work with an industry-leading company? If your answer to these is yes, then this could be the role for you! As the Goods In Quality Inspector, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. You will be involved in: Receipt and evaluation inspections of complex components and assemblies using pre-set inspection plans Ensure compliance with all associated quality procedures, airworthiness control plans, and quality management system requirements Using aerospace knowledge and expertise to inspect finished products, thereby ensuring conformance with MAA/FAA/EASA Part 145 specifications and established quality standards, including customer requirements Maintain material batch and manufacturer traceability information Issue Discrepancy Reports and assisting in the resolution of customer complaints and Supplier quality problems Document and record non-conformance process issues concerning business operations Represent the Quality Management Department during internal meetings, working committees and modification programs Your skillset may include: Knowledge of aircraft operations, materials, and practices Experience under MAA Part 145 or EASA Part 145. Part 21 experience could be considered Knowledge of AS9100 and First Article Inspection An associate degree, two years of university or technical school within aerospace engineering, system engineering, electro-mechanical, or similar. Logistic or Inventory management experience Experience in a customer-facing role in an aviation environment Good computer skills, including Microsoft Office Working knowledge of a QMS system for logistics operations and regulatory requirements for control of inventory MAA/EASA or equivalent Part 145 Certification would be advantageous If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Goods In Quality Inspector 12 month contract Based in the Carterton area Offering 29.44ph Inside IR35 Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Your new company Are you a highly organised professional with a keen eye for detail and a passion for delivering excellent customer service? Our client, a well-established and growing manufacturing business based in Deeside, is seeking an experienced Order Processor / Technical Administrator to join their friendly and supportive team. Your new role The position is offered full time Monday to Friday and fully based on site. Working within a small, collaborative office environment, you will play a key role in ensuring customer orders are processed accurately and efficiently from enquiry through to delivery. This is an excellent opportunity for a proactive individual who enjoys a varied administrative role and takes pride in maintaining high standards of accuracy and professionalism. Hours of work are Monday to Thursday from 08.30am until 17.00pm. Friday 08.30am until 16.00pm The successful candidate will be responsible for processing customer orders, maintaining accurate records, liaising with customers and internal departments, preparing technical documentation, and supporting the wider team with a range of administrative duties. Some of your duties will include but not limited to. Order Processing: Accurately enter, manage, and track sales orders within the system. Customer Communication: Respond to enquiries, resolve order-related issues, and provide exceptional customer support. Cross-Department Coordination: Collaborate with sales, finance, and logistics teams to ensure timely and accurate order fulfilment. Record Maintenance: Update and maintain customer records, ensuring data accuracy. Reporting: Prepare and distribute sales reports and performance metrics as required. Issue Resolution: Address and resolve order discrepancies and customer complaints, escalating complex issues when necessary. Order Management: Process and efficiently monitor customer orders, returns, and refunds. Project Coordination: Support the implementation of gym projects, working directly with the Strategic Business Planner. Logistics Coordination: Manage Trios spare parts processing and coordinate dispatch for larger orders to designated delivery addresses. Internal Communication: Act as a liaison between customers and internal teams, ensuring clear and effective communication. Dispatch Management: Handle the collation and dispatch of small items and correspondence via Royal Mail and UPS. Policy Adherence: Ensure compliance with company policies and procedures in all customer interactions and administrative tasks. What you'll need to succeed Excellent communication skills both written and verbal Strong attention to detail Able to manage multiple tasks, meet deadlines, and prioritise workload efficiently. Proficient in order management systems and Microsoft Office Suite Passion for going that extra mile and providing a first-class customer service experience Strong problem-solving skills What you'll get in return 25 days holiday + bank holidays Free parking Small and friendly team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 13, 2026
Full time
Your new company Are you a highly organised professional with a keen eye for detail and a passion for delivering excellent customer service? Our client, a well-established and growing manufacturing business based in Deeside, is seeking an experienced Order Processor / Technical Administrator to join their friendly and supportive team. Your new role The position is offered full time Monday to Friday and fully based on site. Working within a small, collaborative office environment, you will play a key role in ensuring customer orders are processed accurately and efficiently from enquiry through to delivery. This is an excellent opportunity for a proactive individual who enjoys a varied administrative role and takes pride in maintaining high standards of accuracy and professionalism. Hours of work are Monday to Thursday from 08.30am until 17.00pm. Friday 08.30am until 16.00pm The successful candidate will be responsible for processing customer orders, maintaining accurate records, liaising with customers and internal departments, preparing technical documentation, and supporting the wider team with a range of administrative duties. Some of your duties will include but not limited to. Order Processing: Accurately enter, manage, and track sales orders within the system. Customer Communication: Respond to enquiries, resolve order-related issues, and provide exceptional customer support. Cross-Department Coordination: Collaborate with sales, finance, and logistics teams to ensure timely and accurate order fulfilment. Record Maintenance: Update and maintain customer records, ensuring data accuracy. Reporting: Prepare and distribute sales reports and performance metrics as required. Issue Resolution: Address and resolve order discrepancies and customer complaints, escalating complex issues when necessary. Order Management: Process and efficiently monitor customer orders, returns, and refunds. Project Coordination: Support the implementation of gym projects, working directly with the Strategic Business Planner. Logistics Coordination: Manage Trios spare parts processing and coordinate dispatch for larger orders to designated delivery addresses. Internal Communication: Act as a liaison between customers and internal teams, ensuring clear and effective communication. Dispatch Management: Handle the collation and dispatch of small items and correspondence via Royal Mail and UPS. Policy Adherence: Ensure compliance with company policies and procedures in all customer interactions and administrative tasks. What you'll need to succeed Excellent communication skills both written and verbal Strong attention to detail Able to manage multiple tasks, meet deadlines, and prioritise workload efficiently. Proficient in order management systems and Microsoft Office Suite Passion for going that extra mile and providing a first-class customer service experience Strong problem-solving skills What you'll get in return 25 days holiday + bank holidays Free parking Small and friendly team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported. The Role: We are looking for an organised and customer-focused Gas Scheduler to support the delivery of responsive gas repairs and maintenance services. You will be the first point of contact for tenants, handling incoming calls, logging repair requests, resolving queries efficiently, and coordinating appointments with operatives. This role requires excellent communication, strong administrative skills, and the ability to manage multiple priorities while delivering a high standard of customer service in a fast-paced social housing environment. What You'll Do: Using company systems to process orders adequately in order to invoice clients. Updating the system with all interactions with residents. Processing supervisory or trade reports to determine action required to resolve repairs. Resolution of minor complaints at call level. Maintain logs and monitor variation request. Maintain and action emails from contract mailboxes. Answering payment queries of both subcontract and client. Working with Supervisors and trades people to organise and schedule work Ordering equipment needed for the operative's job. Keeping all activity logged and up to date in an accurate manner. Liaising with staff at customer sites keeping them up to date with progress information. Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance. What You'll Bring: Excellent Telephone Manner Customer Service focused Excellent Communication skills Ability to identify problems Ability to identify customers' needs Willing to go the extra mile to deal with a difficult situation Ability to prioritise issues Ability to meet tight deadlines Ability to work under pressure Attention to detail Team player What We Offer: Salary of £31,000 per annum plus benefits including: 25 days' holiday + bank holidays Pension scheme and life assurance Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2,000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value insight, quality and evidence-based decision-making, and offer roles where your work directly influences business performance and long-term growth. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know.
Aug 13, 2026
Full time
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported. The Role: We are looking for an organised and customer-focused Gas Scheduler to support the delivery of responsive gas repairs and maintenance services. You will be the first point of contact for tenants, handling incoming calls, logging repair requests, resolving queries efficiently, and coordinating appointments with operatives. This role requires excellent communication, strong administrative skills, and the ability to manage multiple priorities while delivering a high standard of customer service in a fast-paced social housing environment. What You'll Do: Using company systems to process orders adequately in order to invoice clients. Updating the system with all interactions with residents. Processing supervisory or trade reports to determine action required to resolve repairs. Resolution of minor complaints at call level. Maintain logs and monitor variation request. Maintain and action emails from contract mailboxes. Answering payment queries of both subcontract and client. Working with Supervisors and trades people to organise and schedule work Ordering equipment needed for the operative's job. Keeping all activity logged and up to date in an accurate manner. Liaising with staff at customer sites keeping them up to date with progress information. Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance. What You'll Bring: Excellent Telephone Manner Customer Service focused Excellent Communication skills Ability to identify problems Ability to identify customers' needs Willing to go the extra mile to deal with a difficult situation Ability to prioritise issues Ability to meet tight deadlines Ability to work under pressure Attention to detail Team player What We Offer: Salary of £31,000 per annum plus benefits including: 25 days' holiday + bank holidays Pension scheme and life assurance Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2,000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value insight, quality and evidence-based decision-making, and offer roles where your work directly influences business performance and long-term growth. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know.
Your new company A forward-thinking London local authority is seeking an experienced Disrepair Manager to join its Housing Directorate. With a strong commitment to delivering safe, high-quality homes and improving outcomes for residents, the organisation is undertaking an ambitious transformation programme across its housing services. Your new role As Disrepair Manager, you will lead on the effective management of housing disrepair across the borough, ensuring claims are handled efficiently, compliantly and with a strong customer focus. You will manage a small specialist team and work closely with internal teams, contractors and legal representatives to drive performance and deliver service improvements.Key responsibilities include: Managing and developing a team of disrepair surveyors and support staff>Ensuring full compliance with disrepair protocol, legislation and health & safety requirements>Monitoring performance, identifying trends and insights to inform continuous service improvement>Managing contractor performance and ensuring value for money and quality delivery>Acting as a key liaison with solicitors, residents, contractors and internal stakeholders>Overseeing complaint resolution and enhancing customer satisfaction outcomes>Supporting wider repairs and maintenance service delivery, including inspections and quality assurance You will play a key role in driving a proactive and data-led approach to disrepair, improving outcomes for residents while minimising risk. What you'll need to succeed To be successful in this role, you will bring: Proven track record of managing legal disrepair cases and claims>Sound knowledge of housing legislation, including the Landlord and Tenant Act and disrepair protocol>Experience managing contractors, performance and service delivery>Strong leadership and stakeholder management skills>Excellent communication, negotiation and problem-solving ability>A proactive, solutions-focused approach with a commitment to service improvement>Relevant construction or building qualification (e.g. HNC or equivalent) What you'll get in return Up to 31 days annual leave, plus bank holidays, with the option to purchase up to 10 additional days>Opportunity to shape the future of housing asset management and repairs services in a major London borough>A key leadership role within a high-impact transformation programme>Collaborative and supportive working environment>Competitive local government benefits package, including access to the Local Government Pension Scheme - a market-leading defined benefit scheme with circa 18%+ employer contribution>Flexible working opportunities What you need to do now This campaign is being managed exclusively by Hays. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. For a confidential discussion or if you have any questions, please contact me directly using my Hays contact details. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 13, 2026
Full time
Your new company A forward-thinking London local authority is seeking an experienced Disrepair Manager to join its Housing Directorate. With a strong commitment to delivering safe, high-quality homes and improving outcomes for residents, the organisation is undertaking an ambitious transformation programme across its housing services. Your new role As Disrepair Manager, you will lead on the effective management of housing disrepair across the borough, ensuring claims are handled efficiently, compliantly and with a strong customer focus. You will manage a small specialist team and work closely with internal teams, contractors and legal representatives to drive performance and deliver service improvements.Key responsibilities include: Managing and developing a team of disrepair surveyors and support staff>Ensuring full compliance with disrepair protocol, legislation and health & safety requirements>Monitoring performance, identifying trends and insights to inform continuous service improvement>Managing contractor performance and ensuring value for money and quality delivery>Acting as a key liaison with solicitors, residents, contractors and internal stakeholders>Overseeing complaint resolution and enhancing customer satisfaction outcomes>Supporting wider repairs and maintenance service delivery, including inspections and quality assurance You will play a key role in driving a proactive and data-led approach to disrepair, improving outcomes for residents while minimising risk. What you'll need to succeed To be successful in this role, you will bring: Proven track record of managing legal disrepair cases and claims>Sound knowledge of housing legislation, including the Landlord and Tenant Act and disrepair protocol>Experience managing contractors, performance and service delivery>Strong leadership and stakeholder management skills>Excellent communication, negotiation and problem-solving ability>A proactive, solutions-focused approach with a commitment to service improvement>Relevant construction or building qualification (e.g. HNC or equivalent) What you'll get in return Up to 31 days annual leave, plus bank holidays, with the option to purchase up to 10 additional days>Opportunity to shape the future of housing asset management and repairs services in a major London borough>A key leadership role within a high-impact transformation programme>Collaborative and supportive working environment>Competitive local government benefits package, including access to the Local Government Pension Scheme - a market-leading defined benefit scheme with circa 18%+ employer contribution>Flexible working opportunities What you need to do now This campaign is being managed exclusively by Hays. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. For a confidential discussion or if you have any questions, please contact me directly using my Hays contact details. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Job Title: UX Designer Rate: £380/Day(Inside IR35) Duration: 6 months Location: Telford - 2 days onsite per week Job Description: The CESA Futures Programme is a major 2yr+ programme of work within the overarching Tax Admin Modernisation Programme. Currently completing the Discovery phase, CESA Futures will modernise the existing CESA application through the creation of new capabilities or the transfer of functionality to other existing systems across the client estate. Following agile principles, the Build phase will consist of multiple Scrum teams following a two-week sprint cycle. A major part of the CESA Futures programme is the remediation of the existing Local Data Capture (LDC) and TSS series of applications, which enable end users to manually capture the main Self-Assessment (SA)customer returns. Further new functionality will be introduced to enable end users to interact with the remediated services. With a requirement to remediate the capture, view, and amendment of SA returns dating back to 2003 (as a minimum), this requires the design of over 3.5K individual screens, within the client Internal Browser (HiB) Making Tax Digital standard/framework The CESA Futures Programme is therefore looking for someone who can work as part of a User Experience (UX) team, under the general guidance of a lead UX Designer to produce the designs required in an agile manner. Initial screen designs (often options) will need to be demonstrated by the UX Designer to the customer for direction, guidance, and agreement on a design to proceed into the build phase. Therefore, good communication skills and client engagement skills are equally as important. Skills User Interface Design Good communication skills Good client engagement skills Stakeholder Management Appreciation of Accessibility standards An eye for detail Appreciation of how users will interact with the UI design Optional Skills Agile Scrum Agile Practices Conflict resolution Empathy If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Aug 13, 2026
Contractor
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Job Title: UX Designer Rate: £380/Day(Inside IR35) Duration: 6 months Location: Telford - 2 days onsite per week Job Description: The CESA Futures Programme is a major 2yr+ programme of work within the overarching Tax Admin Modernisation Programme. Currently completing the Discovery phase, CESA Futures will modernise the existing CESA application through the creation of new capabilities or the transfer of functionality to other existing systems across the client estate. Following agile principles, the Build phase will consist of multiple Scrum teams following a two-week sprint cycle. A major part of the CESA Futures programme is the remediation of the existing Local Data Capture (LDC) and TSS series of applications, which enable end users to manually capture the main Self-Assessment (SA)customer returns. Further new functionality will be introduced to enable end users to interact with the remediated services. With a requirement to remediate the capture, view, and amendment of SA returns dating back to 2003 (as a minimum), this requires the design of over 3.5K individual screens, within the client Internal Browser (HiB) Making Tax Digital standard/framework The CESA Futures Programme is therefore looking for someone who can work as part of a User Experience (UX) team, under the general guidance of a lead UX Designer to produce the designs required in an agile manner. Initial screen designs (often options) will need to be demonstrated by the UX Designer to the customer for direction, guidance, and agreement on a design to proceed into the build phase. Therefore, good communication skills and client engagement skills are equally as important. Skills User Interface Design Good communication skills Good client engagement skills Stakeholder Management Appreciation of Accessibility standards An eye for detail Appreciation of how users will interact with the UI design Optional Skills Agile Scrum Agile Practices Conflict resolution Empathy If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Overview We are seeking an IT Support Engineer to join a growing technology team, providing high-quality support across the business. This role will be responsible for supporting end users, resolving technical issues, and ensuring the smooth operation of IT systems and services.The ideal candidate will have a strong understanding of Microsoft 365 and a broad background in IT support, with excellent troubleshooting and customer service skills. Responsibilities Provide 1st and 2nd line support to end users across hardware, software, and business applications. Manage and support the Microsoft 365 environment, including Outlook, Teams, OneDrive, SharePoint, and user administration. Troubleshoot desktop, laptop, mobile device, and peripheral issues. Support user onboarding and offboarding, including account creation and access management. Assist with device builds, deployments, and software installations. Manage tickets through to resolution, ensuring a high level of customer service. Escalate complex issues where required and work with third-party suppliers. Maintain IT documentation and contribute to process improvements. Experience Required Previous experience in an IT Support Engineer, Service Desk Analyst, or Desktop Support role. Strong working knowledge of Microsoft 365. Experience supporting Windows operating systems and Active Directory/Azure AD environments. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools. Excellent communication and problem-solving skills. A proactive approach with a strong customer-service mindset. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 13, 2026
Contractor
Overview We are seeking an IT Support Engineer to join a growing technology team, providing high-quality support across the business. This role will be responsible for supporting end users, resolving technical issues, and ensuring the smooth operation of IT systems and services.The ideal candidate will have a strong understanding of Microsoft 365 and a broad background in IT support, with excellent troubleshooting and customer service skills. Responsibilities Provide 1st and 2nd line support to end users across hardware, software, and business applications. Manage and support the Microsoft 365 environment, including Outlook, Teams, OneDrive, SharePoint, and user administration. Troubleshoot desktop, laptop, mobile device, and peripheral issues. Support user onboarding and offboarding, including account creation and access management. Assist with device builds, deployments, and software installations. Manage tickets through to resolution, ensuring a high level of customer service. Escalate complex issues where required and work with third-party suppliers. Maintain IT documentation and contribute to process improvements. Experience Required Previous experience in an IT Support Engineer, Service Desk Analyst, or Desktop Support role. Strong working knowledge of Microsoft 365. Experience supporting Windows operating systems and Active Directory/Azure AD environments. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools. Excellent communication and problem-solving skills. A proactive approach with a strong customer-service mindset. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Hays Specialist Recruitment Limited
St. Helens, Merseyside
This role is full-time, 35 hours per week, with flexible working between 8am and 6pm. You'll complete an initial training period in the office, then move to 1-2 days a week on site. Your new role You'll join the Customer Resolution team as a Senior Complaints Handler, taking on complex and high-volume cases to support the team during a busy period. You'll lead on stage 1 and stage 2 investigations, using the Ombudsman portal, collating evidence, responding to information requests, and piecing together clear, accurate case documents for legal colleagues and solicitors. You'll manage sensitive cases end-to-end, ensuring evidence is gathered, analysed and presented in a way that meets regulatory standards. What you'll need to succeed Strong experience in complaints investigation, including evidence gathering and case analysis. Confidence using Ombudsman processes or similar regulatory portals. Ability to collate, structure and present evidence clearly for legal review. Experience in social housing or another regulated environment. Excellent written communication skills and the ability to produce clear, logical case documents. What you'll get in return Weekly Pay Flexible, weekday hours What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Aug 13, 2026
Seasonal
This role is full-time, 35 hours per week, with flexible working between 8am and 6pm. You'll complete an initial training period in the office, then move to 1-2 days a week on site. Your new role You'll join the Customer Resolution team as a Senior Complaints Handler, taking on complex and high-volume cases to support the team during a busy period. You'll lead on stage 1 and stage 2 investigations, using the Ombudsman portal, collating evidence, responding to information requests, and piecing together clear, accurate case documents for legal colleagues and solicitors. You'll manage sensitive cases end-to-end, ensuring evidence is gathered, analysed and presented in a way that meets regulatory standards. What you'll need to succeed Strong experience in complaints investigation, including evidence gathering and case analysis. Confidence using Ombudsman processes or similar regulatory portals. Ability to collate, structure and present evidence clearly for legal review. Experience in social housing or another regulated environment. Excellent written communication skills and the ability to produce clear, logical case documents. What you'll get in return Weekly Pay Flexible, weekday hours What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Your new company This is a well-established further education provider serving a large and diverse community across South Cumbria. Delivering education and training to learners of all ages, the organisation offers a broad portfolio of academic, technical and vocational programmes, alongside apprenticeships, higher education and professional development opportunities. With modern campuses, industry-standard facilities and strong links to regional employers, it plays a vital role in developing the skills and talent needed to support the local economy. Focused on innovation, student success and continuous improvement, the organisation invests heavily in technology and digital services to enhance teaching, learning and operational effectiveness. Supporting thousands of learners and staff across multiple sites, it provides a collaborative and forward-thinking environment where technology is at the heart of delivering an outstanding educational experience. This is an excellent opportunity to join a respected institution that values professional development, embraces change and is committed to making a positive impact across its communities. Your new role As an IT Analyst, you will play a key role in delivering high-quality technical support and maintaining reliable IT services across a multi-site educational environment, joining an established team of IT professionals. Working closely with colleagues across the wider IT team across the 2 sites, you will provide first and second-line support to staff, students and apprentices, troubleshooting incidents through to resolution, fulfilling service requests, and carrying out routine system changes. You will be responsible for managing and updating tickets within the IT service management system, ensuring issues are prioritised appropriately and escalated when necessary. Alongside day-to-day support, you will help maintain and enhance the organisation's technology infrastructure through proactive maintenance, asset management, equipment deployment and IT security best practice. You will contribute to IT projects and continuous improvement initiatives, identify trends and recurring issues, maintain technical documentation, and support the development of junior team members through mentoring and coaching. This is an excellent opportunity for a customer-focused IT professional who enjoys working collaboratively, solving technical challenges and helping deliver an outstanding IT service. What you'll need to succeed To be successful in securing this role, you will have first and ideally, second line IT support experience, with a passion for delivering a high level of IT support in an educational setting. Excellent communication and relationship building skills are required, as well as, ideally, an IT qualification. Experience working on a service desk and as an IT analyst would be advantageous. What you'll get in return In return, you will be paid a competitive salary of 28,700 for this exciting role, joining a supportive and welcoming team where you will receive further training & development. You will also receive an excellent benefits package which includes a local government pension scheme, attractive holiday entitlement and various additional lifestyle benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 13, 2026
Full time
Your new company This is a well-established further education provider serving a large and diverse community across South Cumbria. Delivering education and training to learners of all ages, the organisation offers a broad portfolio of academic, technical and vocational programmes, alongside apprenticeships, higher education and professional development opportunities. With modern campuses, industry-standard facilities and strong links to regional employers, it plays a vital role in developing the skills and talent needed to support the local economy. Focused on innovation, student success and continuous improvement, the organisation invests heavily in technology and digital services to enhance teaching, learning and operational effectiveness. Supporting thousands of learners and staff across multiple sites, it provides a collaborative and forward-thinking environment where technology is at the heart of delivering an outstanding educational experience. This is an excellent opportunity to join a respected institution that values professional development, embraces change and is committed to making a positive impact across its communities. Your new role As an IT Analyst, you will play a key role in delivering high-quality technical support and maintaining reliable IT services across a multi-site educational environment, joining an established team of IT professionals. Working closely with colleagues across the wider IT team across the 2 sites, you will provide first and second-line support to staff, students and apprentices, troubleshooting incidents through to resolution, fulfilling service requests, and carrying out routine system changes. You will be responsible for managing and updating tickets within the IT service management system, ensuring issues are prioritised appropriately and escalated when necessary. Alongside day-to-day support, you will help maintain and enhance the organisation's technology infrastructure through proactive maintenance, asset management, equipment deployment and IT security best practice. You will contribute to IT projects and continuous improvement initiatives, identify trends and recurring issues, maintain technical documentation, and support the development of junior team members through mentoring and coaching. This is an excellent opportunity for a customer-focused IT professional who enjoys working collaboratively, solving technical challenges and helping deliver an outstanding IT service. What you'll need to succeed To be successful in securing this role, you will have first and ideally, second line IT support experience, with a passion for delivering a high level of IT support in an educational setting. Excellent communication and relationship building skills are required, as well as, ideally, an IT qualification. Experience working on a service desk and as an IT analyst would be advantageous. What you'll get in return In return, you will be paid a competitive salary of 28,700 for this exciting role, joining a supportive and welcoming team where you will receive further training & development. You will also receive an excellent benefits package which includes a local government pension scheme, attractive holiday entitlement and various additional lifestyle benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
£12.71 per hour plus uncapped bonus 35 Hours per week Monday to Sunday 6am-2am (full flexibility required to work early, afternoon and late shifts) Ongoing Temporary Position Office based At our iconic Bescot Headquarters Training Provided 2 weeks Monday to Friday training Be the difference when it matters most When someone breaks down, it s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That s where you come in: As a Resolution Specialist, you ll be the calm, capable voice who takes control in that moment. You ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence. What you ll be doing •Taking ownership of breakdown calls, working quickly to understand the customer s situation and any vulnerabilities •Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel •Managing the situation end-to-end, from the first call through to resolution •Keeping members informed with clear, proactive updates so they always know what s happening What we re looking for •Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential) •The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations •Strong problem-solving skills and sound judgement under pressure •Confidence using multiple systems and handling information accurately •A proactive mindset - you take ownership and see things through
Aug 13, 2026
Seasonal
£12.71 per hour plus uncapped bonus 35 Hours per week Monday to Sunday 6am-2am (full flexibility required to work early, afternoon and late shifts) Ongoing Temporary Position Office based At our iconic Bescot Headquarters Training Provided 2 weeks Monday to Friday training Be the difference when it matters most When someone breaks down, it s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That s where you come in: As a Resolution Specialist, you ll be the calm, capable voice who takes control in that moment. You ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence. What you ll be doing •Taking ownership of breakdown calls, working quickly to understand the customer s situation and any vulnerabilities •Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel •Managing the situation end-to-end, from the first call through to resolution •Keeping members informed with clear, proactive updates so they always know what s happening What we re looking for •Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential) •The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations •Strong problem-solving skills and sound judgement under pressure •Confidence using multiple systems and handling information accurately •A proactive mindset - you take ownership and see things through
Portfolio are partnering with a leading HR & Payroll technology business to recruit a Senior Payroll Advisor into their growing specialist Payroll Advisory team. This isn't a traditional payroll role. This is an opportunity for an experienced payroll professional to become the go-to escalation expert for complex payroll and software-related issues, supporting clients who rely on best-in-class payroll technology to keep their businesses running smoothly. You'll work at the intersection of payroll, software, client support, and problem-solving - collaborating with Product, Technical Support, and third-party providers to investigate issues, identify solutions, and deliver an exceptional customer experience. If you enjoy untangling complex payroll queries, troubleshooting technical challenges, and being the person others turn to for answers, this role offers the chance to step into a more specialist, advisory-led position within a fast-growing and forward-thinking business. The Role As a Senior Payroll Advisor, you'll take ownership of complex payroll software and advisory cases, supporting clients with high-level technical and legislative queries while acting as an escalation point for the wider Payroll team. You'll be responsible for investigating issues thoroughly, identifying root causes, replicating software problems within a test environment, and working closely with internal teams to drive resolutions forward. This is a role where your payroll expertise genuinely makes an impact - not only for clients, but also in helping shape product improvements, system enhancements, and internal best practice. What You'll Be Doing Being the go-to escalation expert for complex payroll and software queries Investigating payroll issues, identifying root causes, and finding practical solutions Supporting clients with technical payroll guidance and system troubleshooting Working closely with Product and Technical teams to resolve software issues Replicating bugs in test environments and escalating where needed Advising on payroll corrections, HMRC compliance, and data discrepancies Supporting and mentoring Payroll Advisers on more complex cases Identifying opportunities to improve systems, processes, and client experience Keeping cases updated accurately within Salesforce and managing workloads effectively Building trusted relationships with clients through expert support and problem-solving What We're Looking For Strong technical payroll knowledge with a solid understanding of UK payroll legislation Previous experience supporting payroll software or working within a payroll systems environment Confident understanding of HMRC reporting requirements and payroll compliance Experience troubleshooting payroll discrepancies and reconciling payroll data Strong analytical and problem-solving skills with exceptional attention to detail Ability to communicate confidently with clients, stakeholders, and internal teams Comfortable working in a fast-paced environment managing multiple priorities A naturally inquisitive mindset with the ability to investigate issues thoroughly and think commercially Experience within a bureau, outsourced payroll, or payroll software environment would be highly advantageous Why Join? This is an opportunity to join a business that's investing heavily in its Payroll division and building a specialist team of experts who genuinely influence the direction of the service and software offering. You'll be surrounded by experienced professionals, exposed to complex and varied payroll challenges, and given the opportunity to develop your technical expertise in a highly collaborative environment. Alongside a competitive salary, you'll also benefit from: 25 days holiday plus bank holidays & your birthday off Enhanced pension contributions with service Health Shield & Employee Assistance Programme Group life insurance On-site gym & discounted health club membership Cycle to Work scheme Travel loan scheme Retail, travel & lifestyle discounts Ongoing training, development & progression opportunities If you're ready to step beyond payroll processing and move into a more technical, consultative role where your expertise will genuinely add value, we'd love to hear from you. 51225GOR2 INDPAYN The Portfolio Group are acting on behalf of our client in recruiting for this position.
Aug 13, 2026
Full time
Portfolio are partnering with a leading HR & Payroll technology business to recruit a Senior Payroll Advisor into their growing specialist Payroll Advisory team. This isn't a traditional payroll role. This is an opportunity for an experienced payroll professional to become the go-to escalation expert for complex payroll and software-related issues, supporting clients who rely on best-in-class payroll technology to keep their businesses running smoothly. You'll work at the intersection of payroll, software, client support, and problem-solving - collaborating with Product, Technical Support, and third-party providers to investigate issues, identify solutions, and deliver an exceptional customer experience. If you enjoy untangling complex payroll queries, troubleshooting technical challenges, and being the person others turn to for answers, this role offers the chance to step into a more specialist, advisory-led position within a fast-growing and forward-thinking business. The Role As a Senior Payroll Advisor, you'll take ownership of complex payroll software and advisory cases, supporting clients with high-level technical and legislative queries while acting as an escalation point for the wider Payroll team. You'll be responsible for investigating issues thoroughly, identifying root causes, replicating software problems within a test environment, and working closely with internal teams to drive resolutions forward. This is a role where your payroll expertise genuinely makes an impact - not only for clients, but also in helping shape product improvements, system enhancements, and internal best practice. What You'll Be Doing Being the go-to escalation expert for complex payroll and software queries Investigating payroll issues, identifying root causes, and finding practical solutions Supporting clients with technical payroll guidance and system troubleshooting Working closely with Product and Technical teams to resolve software issues Replicating bugs in test environments and escalating where needed Advising on payroll corrections, HMRC compliance, and data discrepancies Supporting and mentoring Payroll Advisers on more complex cases Identifying opportunities to improve systems, processes, and client experience Keeping cases updated accurately within Salesforce and managing workloads effectively Building trusted relationships with clients through expert support and problem-solving What We're Looking For Strong technical payroll knowledge with a solid understanding of UK payroll legislation Previous experience supporting payroll software or working within a payroll systems environment Confident understanding of HMRC reporting requirements and payroll compliance Experience troubleshooting payroll discrepancies and reconciling payroll data Strong analytical and problem-solving skills with exceptional attention to detail Ability to communicate confidently with clients, stakeholders, and internal teams Comfortable working in a fast-paced environment managing multiple priorities A naturally inquisitive mindset with the ability to investigate issues thoroughly and think commercially Experience within a bureau, outsourced payroll, or payroll software environment would be highly advantageous Why Join? This is an opportunity to join a business that's investing heavily in its Payroll division and building a specialist team of experts who genuinely influence the direction of the service and software offering. You'll be surrounded by experienced professionals, exposed to complex and varied payroll challenges, and given the opportunity to develop your technical expertise in a highly collaborative environment. Alongside a competitive salary, you'll also benefit from: 25 days holiday plus bank holidays & your birthday off Enhanced pension contributions with service Health Shield & Employee Assistance Programme Group life insurance On-site gym & discounted health club membership Cycle to Work scheme Travel loan scheme Retail, travel & lifestyle discounts Ongoing training, development & progression opportunities If you're ready to step beyond payroll processing and move into a more technical, consultative role where your expertise will genuinely add value, we'd love to hear from you. 51225GOR2 INDPAYN The Portfolio Group are acting on behalf of our client in recruiting for this position.
