GBS UK
City Of Westminster, London
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROTA: Tuesday - Friday 13:00 - 21:30 Saturday 8:00 - 16:30 ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Deliver and oversee cleaning services of classrooms, offices. Libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Work with the team to undertake sanitising, general, and deep-clean duties across internal and external areas, including car parks, smoking zones, showers, and leisure spaces, ensuring surfaces and floors are free from duct, litter, stains, and residual cleaning materials; replenish hygiene products. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Lead on cleaning-related incidents (e.g spillages, leaks, broken glass), coordinating with Facilities Manager. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Maintain excellent standards in washrooms and high-traffic areas, including proactive attendance and replenishment routines. Provide an approachable, customer-focused presence; handle queries and feedback from students, staff and visitors. Provide ad-hoc operational support to the Facilities team as required (events, moves, reactive tasks). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. Ensure all Cleaning staff maintain the highest standards of ethical and professional conduct at all times. This includes demonstrating appropriate behaviour consistent with their role. Accountable for campus cleanliness. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards. DESIRABLE SKILLS and EXPERIENCE: BICSc (or equivalent) qualification/membership. IOSH Working/Managing Safely (or equivalent) and First Aid at Work. Experience in education, public-facing venues, or similar settings. Experience supporting waste reduction and sustainability initiatives. KEY RESULT AREAS: Robust cleaning operations & quality assurance. Excellent customer experience & stakeholder engagement. Fully compliant with documentation and reporting. High standards of health, safety and environmental management. Accountability for stock, equipment and cost control.
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROTA: Tuesday - Friday 13:00 - 21:30 Saturday 8:00 - 16:30 ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Deliver and oversee cleaning services of classrooms, offices. Libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Work with the team to undertake sanitising, general, and deep-clean duties across internal and external areas, including car parks, smoking zones, showers, and leisure spaces, ensuring surfaces and floors are free from duct, litter, stains, and residual cleaning materials; replenish hygiene products. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Lead on cleaning-related incidents (e.g spillages, leaks, broken glass), coordinating with Facilities Manager. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Maintain excellent standards in washrooms and high-traffic areas, including proactive attendance and replenishment routines. Provide an approachable, customer-focused presence; handle queries and feedback from students, staff and visitors. Provide ad-hoc operational support to the Facilities team as required (events, moves, reactive tasks). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. Ensure all Cleaning staff maintain the highest standards of ethical and professional conduct at all times. This includes demonstrating appropriate behaviour consistent with their role. Accountable for campus cleanliness. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards. DESIRABLE SKILLS and EXPERIENCE: BICSc (or equivalent) qualification/membership. IOSH Working/Managing Safely (or equivalent) and First Aid at Work. Experience in education, public-facing venues, or similar settings. Experience supporting waste reduction and sustainability initiatives. KEY RESULT AREAS: Robust cleaning operations & quality assurance. Excellent customer experience & stakeholder engagement. Fully compliant with documentation and reporting. High standards of health, safety and environmental management. Accountability for stock, equipment and cost control.
